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1. Australian Office USA Office UK Office Ground Floor 582 Heidelberg Rd 4370 La Jolla Village Drive 45 King William Street oS Fairfield 3078 Suite 400 London United Kingdom OX X N Victoria Australia San Diego CA 92122 EC4R 9AN T 61 3 9329 1167 USA T 44 203 714 5650 INNOVATION TO IMPACT F 61 3 8732 0310 T 1858 736 9160 www axxin com ABN 43 120 905 839 F 1858 346 9300 a a Commercial in Confidence Thank you for completing this form Please send your response to support axxin com T16 ISO Desktop Support Form eman O Desktop software version Check the Desktop Software version number go to T16 ISO Desktop Application Support About Software Version of connected instrument If you are able to access the device application screens navigate to the device information about screen You will find the entire device Software Firmware and Hardware information here Instrument Application Version x x x Xx What Windows Operating System are you using Eg To find your system specification go to Windows 7 32 bit Control Panel All Control Panel ltems System Record the Windows edition and the System type How where you connected to the instrument Using a network cable and connecting via Ethernet direct adhoc connection or via Local Area Connection Or where you using a USB Cable to connect Description of Fault In your own words describe what the problem is On which screen you were looking at when the err2. or occurred At what stage does the problem occur eg on connection temperature warm up test run How frequent is the problem eg intermittent every few tests does the test run ever finish or does it always crash before this Are you able to take a screen shot of the error If so please attach If you are looking at the fault on screen or are seeing an error message you could take a screen shot of what you see Hold down the Alt key and press Print Screen And either attach or copy past the image into this email Please perform a self test on the Desktop Software Please send us a copy of Self Test output file conducted on the instrument with the issue Go to T16 ISO Desktop Application Instrument Self Test Run a Self Test and save the test result JSON file and attach it to this email Refer to the Desktop User Manual D003468 for further information If you cannot access the self test a log file can be found at C Program Files Axxin Axxin T16 ISO Desktop Logs PAGE NO FILE NAME TEMPLATE 1 of 1 D004045v2 Form T16 ISO Desktop Software Support Form Axxin Instrument Platform docx D002143v9
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