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Freya R2 Video Portal User Manual

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1. 55 6 6 Software Upgrade ettet e ede edu dee en deu eae Le ees 57 f Appendices Len RN REESE RR RR RH EE 60 7 1 Appendix 1 Declaration of 61 7 2 Appendix 2 using the front panel LCD 62 Technical Specifications cepere eic EE He 64 Mean Time Between Faille raumeni aiie e UR Le E 64 NSA1046 37404 hr flash base 64 viii TANDBERG Video Portal User Manual 1 Introduction The TANDBERG Video Portal enables interactive menu driven content access and call routing from endpoints and UMTS handsets A Video Portal can operate either standalone or in tandem operation with a TANDBERG 3G Gateway To connect a Video Portal to the UMTS network it has to operate in tandem with a TANDBERG 3G Gateway IP Services and Procedures SIP and H 323 dial in Load balance UMTS Services The TANDBERG Video Portal offers a variety of interactive dial in services Content retrieval content selection from a video menu DTMF interaction Direct Content Dialing retrieve live or stored content based upon the dialed number Interactive Video Response IVR select an endpoint SIP H323 or mobile based upon numbers shown in a menu or address book type of services Sec
2. Video Portal User Manual Software version V2 D1392501 This document is not to be reproduced in whole or in part without permission in writing from TANDBERG Video Portal User Manual Trademarks and copyright All rights reserved This document contains information that is proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged Copyright c 1992 1993 The Regents of the University of California All rights reserved This code is derived from software contributed to Berkeley by Christos Zoulas of Cornell University Redistribution and use in source and binary forms with or without modification are provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution All advertising materials mentioning features or use of this software must display the following acknowl
3. eli eae lie ia 27 4 4 Service and Premium Number 29 4 5 File Management 33 4 6 aee ease rte tete Se ee 35 4 6 1 Mapping it di eer ete redde ce es 36 462 2 36 463 dea DERE Y Edu 38 4 USEF SWO weit ecto ee a et eee 39 4 8 Serice Rep lt airi enidan aiina aa a 40 4 9 Capacity Management i ipee cete roe ced 42 5 View System 43 DiMA G23 SATUS 45 5 2 System InformatlOn occ ce tease eet eR e RE e ea e a Rd eR 46 2 3 Available ROSOUNCES m 47 6 Configure the Video 48 0 1 IP ConflguratlOt cet le ted ce ee 48 6 2 323 Conflguratlon cce ehe be ee i E ede 50 6 3 SIP Conflg ratloh eio i b Par T er E e ened 52 vii TANDBERG Video Portal User Manual 6 4 SNMP Configuration 2 2 re d eec RR n e Le e CORE 53 6 5 Miscellaneous
4. Average duration per day The average duration in seconds per call of all calls per day 28 TANDBERG Video Portal User Manual 4 4 Service and Premium Number Management Numbers gt gt Service Number Management Service numbers are the telephone numbers to which the Video Portal responds i e the B numbers of calls These numbers are not the same as the Premium numbers the end users will dial The telephone switches in the public telephone infrastructure will do a call forward of the premium numbers onto these service numbers e g dialing 09001234 is mapped on 1231243 See figure below 9 gt 2 E Page Loaded in 0 0062189102172852 seconds 5 6 7 8 9 10 Company Name Hosting er User Name Services Customers X Numbers Users Change Service Number Management Service Report Filter Service Number Premium Number Alias Customer Active Delete Stats H324m 08001234 First Content Provider H324m 09000528 Second Content Provider H324m 09001234 First Content Provider SIP 98765 First Content Provider 98766 First Content Provider 98767 First Content Provider 98768 First Content Provider Add ServiceNumber Internet Service Number this indicates the number on which the phone call arrives at the Video Portal TC The trailing character s TC
5. Note that after adding a service number the premium number is the same as the service Number which can be changed via the Edit button The premium number an alpha numeric character string can be filled in here for administrative reference reasons only 32 TANDBERG Video Portal User Manual 4 5 File Management Services gt gt File Management The File Management window shows all directories and files containing recorded content i e 3gp files Company Name User Name Services Change Filename Filetype Filesize Delete recordings 0627002259 1142526776 3qp 0627002259 1142940654 3qp 0627002259 1143111579 3qp 0627002259 1143112655 3qp 0629050575 1142941415 3qp 114 71 75 114294 975430211 1144405949 7 1 44 here 3qp record 3qp recording 3qp ecordingfile1 3 ecordingfile2 3 4 3qp directory directory file file file file file file file file file file file file file file file file file file file file e140d SHSEONVL Page Loaded 0 004727840423584 seconds Internet Selecting the file and right clicking it with the mouse enables the user to save this file in a different location Selecting a directory will show both its contents and its name above the column named Filename as depicted in the picture
6. 7 Appendices e Appendix 1 Declaration of Conformity e Appendix 2 Using the front panel LCD keys 60 TANDBERG Video Portal User Manual 7 1 Appendix 1 Declaration of Conformity EC DECLARATION OF CONFORMITY MANUFACTURER TYPE NUMBER DESCRIPTION DIRECTIVES This equipment complies with HARMONISED STANDARDS Applied in order to verify compliance with directives TEST REPORTS CERTIFICATES ISSUED BY TANDBERG Telecom AS TTC2 05 Network unit LVD 73 23 EEC EMC 89 336 EEC R amp TTE 99 S EEC EN 60950 1 2001 A11 EN 55022 1994 A1 A2 EN 55024 1998 At A2 EN 61000 3 2 2000 EN 61000 3 3 1995 A1 TBR3 Layer 1 2 5 Layer 1 2 and 3 LVD Nemko AS EMC Nemko AS EMC Spo ten litcinational Inc Oua3g8aNv L Report Certificates No 55584 552733 402807 R amp TTE Deutsche Telekom 01 017822 797 R amp TTE Cetecor Serv GmbH 3 4142 1 2 04 amp Cetecom Iet Serv GmbH 3 3487 1 2 02 R amp I tb icusche Telekom AG 98 164 Hj TECHNICAL CONSTRUCTION FILE NO X13526 0 CE MARK WAS AFFIXED 2005 AUTHORISED REPRESENTATIVE Date of issue NAME Ottar Reed TITLE Vice President R amp D 20 12 2005 A Global Leader in Visual Communication www tandberg net Doc ref X13526 01 PO Box 92 Phone 47 67 125 125 1325 Lysaker Fax 4767 125 234 Norway Video 47 67 126 126 Enterprise no
7. TANDBERG Video Portal User Manual algorithm which is considered an adequate degree of encryption for commercial exchange Network and Features Up to 120 video sites can be connected at the same time Call rate of 64 kbit on ISDN side through the TANDBERG 3G gateway and 109kbps on IP side for each call is supported Video IVR Selecting IP endpoint from address book 10 TANDBERG Video Portal User Manual 1 1 The TANDBERG Video Portal Front view The front panel provides 4 LAN interfaces an LCD display RS232 interface and control buttons Rear view 1 1 1 Video Portal Capacity typical scenarios Due to direct support of AMR in the video portal audio transcoding is not required Every call will consume 64 kbit s per session and depending on the option package the amount of simultaneous sessions can be between 30 and 120 calls 11 TANDBERG Video Portal User Manual 2 Installation Precautions Never install telephone wiring during a lightning storm Do not use the telephone to report a gas leak in the vicinity of the leak The socket outlet shall be installed near to the equipment and shall be easily accessible Never install cables without first switching the power OFF This product complies with directives LVD 73 23 EC EMC 89 366 EEC R amp TTE 99 5 EEC This product complies with the standards GR 63 CORE and GR 1089 CORE and is NEBS approved by UL For NEBS compliance the product should
8. Diffserv 43 Direct Inward Dialing DID 22 Direct Inwards Dialing 53 Directory 50 Disconnect Gateway Call 19 Downspeeding In Progress Picture 50 Duo Stream Duo Video P C 57 Duration 18 E Edit Entry 30 Enable H 264 58 Encryption 58 Encryption Secure conference 18 Environmental Issues 3 ETSI Euro ISDN 36 51 Example of ISDN Cause Codes 32 Example of Location Codes 32 Expressway 7 27 Extension Dial In 51 F File Management 50 File system 59 Firewall Traversal 7 27 Front view of gateway 10 G Gatekeeper 42 Gatekeeper IP Address 43 Gateway Call Proceeding Picture 50 Gateway Call Proceeding Sound 50 TANDBERG Video Portal User Manual 65 TANDBERG Video Portal User Manual GATEWAY Capacity 11 Gateway capacity 61 Gateway capacity calculation 61 Gateway Configuration 15 Gateway Extension Enquire Screen Picture 50 Gateway Extension Enquire Sound 50 Gateway Features 57 Gateway start up 16 H 264 58 H 323 Configuration 42 H 323 E 164 Alias 52 H 323 Numbers 20 H 323 Services 24 54 H 323 Status 33 Hardware Serial Number 49 High Channel 39 Hotline 23 52 I Install Software 49 Installation 12 Installation site preparations 13 Installed Options 49 52 Interface Configuration 38 Introduction 7 IP Address Assignment 40 IP Configuration 40 IP Ethernet Speed 40 IP Gateway 41 IP Precedence 43 IP Subnet Mask 41 IP H 323 Status 19 ISDN Dial In Configuration 51 ISDN
9. The window opens with the IP Configuration window by default Overview System status System configuration IP 323 SIP SNMP Misc Upgrade IP Configuration IP Configuration Interface 1 Assignment Static Address 031 18 For the settings to take effect the unit must be reset after pressing save Subnet mask 255 255 255 0 Gateway 10 31 1 1 Ethernet speed DNSInterface 1 Address 1 10 0 0 2 Address 2 127004 Address 3 1270 04 Address 4 127 0 0 1 Address 5 127 0 0 1 Domain Date and Time Settings Server 131 188 3 220 09p A OHQSONVL Save Restart http 10 31 1 8 topstat ssi Internet 6 1 IP Configuration To configure the IP settings on the Video Portal open IP of the System configuration tab as shown in the figure above IP Configuration Interface1 IP Address Assignment DHCP Dynamic Host Configuration Protocol can be selected when a DHCP server is present Static Video Portal IP Address Static IP Subnet Mask and Static IP Gateway are ignored because these parameters are assigned by the DHCP server Static If Static assignment is used the Video Portal s IP address and IP subnet mask and the Gateway s IP address must be specified in the respective IP address fields Address 48 TANDBERG Video Portal User Manual The Static IP Address defines the network address of the Video Portal This address is only used in static mode Your LAN
10. To control the video portal using the data port connect an RS 232 cable between the video portal s RS 232 connector and the COM port of a PC For further information please refer to paragraph 2 3 and the Data Port Command Interface User Guide 13 TANDBERG Video Portal User Manual 2 3 Video Portal Configuration The Video Portal requires some basic configurations before it can be used It will be necessary to find the IP address It is possible to use the front panel LCD display or the serial RS232 cable Using the RS232 cable follow the instructions below 1 Connect the RS232 cable between the video portal and a PC and then switch the video portal 2 Start a terminal program on the PC and configure it to 115200 8 1 None 3 a assign a static IP address type Xconf ip Assigment Static and Xconf address lt IPAddr gt b To assign an IP Subnetmask type Xconf ip address subnetmask lt subnetmask gt To assign an IP Gateway address type Xconf ip address gateway gateway P address gt 4 Restart the video portal 5 Start a WEB browser and enter the IP address of the video portal Default password TANDBERG The LCD panel makes it possible to configure and the check the IP settings and to reboot the system The front panel LCD menu items are displayed below Due to the limited amount of buttons the function will differ on every menu level also depending on the function of th
11. columns in the table represent the following 1 Name this is just the name of the customer It is a text field and customer names must be unique 2 Customer ID this is an optional text field which can be used for an identification of the customer Usually this will be used as a link to information in other systems e g customer care or billing 3 Customer Type this indicates the type of customer In future releases it is possible to distinguish other type of customers 4 Active this indicates whether the customer account is activated or not Only when it is active a user from the customer can log in This is typically used during the provisioning or migration of the service This box is not checked by default on creating a customer 5 Edit allows the modification of the details of the customer 6 Delete deletes the customer Company Name Hosting Provider User Nam Customers Chang Filter Name Customer ID Customer Type Active Edit Delete First Content Provider CP 1 Content Provider gf A Second Content Provider 2 Content Provider gf A x Add Customer E Z E http 10 31 1 213 management_console data index php tool_cat 2 objecttype Customer amp action List Internet 25 TANDBERG Video Portal User Manual Customer properties can be changed in the Edit screen It is advised to edit the properties directly after creating the customer As a minim
12. Log this will popup the logging of the IVR files To synchronize data base of the Video Portal with the database of the management console press the Upload All IVR button All previously active IVR files will be queued again with their original start time When start times are in the past these services will become active instantaneously 35 TANDBERG Video Portal User Manual 4 6 1 Edit Mapping The mapping of services to premium numbers is quite straightforward fz if f f Company Name Hosting Provider User Name Services Customers 4 Numbers users Change Pas Statistics Services File Management Add ServiceMapping Number 08001234 1231245 H324m Canc 0600 234 1291245 LS D NN OSOOBLAA 123456 H324m OHQJSONVL lt gt Page Loaded in 0 0041871070861816 seconds Internet Pag Click the Edit Mapping button and click the Add ServiceMapping link to select the premium number Only free premium numbers can be selected More than one premium number can be mapped to a single service This can be used e g in the case where premium numbers in different countries or short codes from different mobile operators need to be mapped to the same service 4 6 2 IVR files When the Edit IVR button is clicked the user is presented with an overview of all the IVR files for the selected service When no IVR files are present for the service the list wi
13. SNMP Mode The SNMP operation modus can be set to On turn SNMP on e turn SNMP off e ReadOnly Do not send SNMP information to the host TrapsOnly Only send SNMP information identified as TRAPS to the host SNMP Community name SNMP Community names are used to authenticate SNMP requests SNMP requests must have this password in order to receive a response from the SNMP agent in the Video Portal Note that the SNMP Community name is case sensitive System contact Used to identify the system contact via SNMP tools such as HPOpenView or TANDBERG Management Suite System location Used to identify system location via SNMP tools such as HPOpenView or TANDBERG Management Suite 53 TANDBERG Video Portal User Manual SNMP Trap Host 1 2 and 3 Identifies the IP address of the SNMP manager Up to three different SNMP Trap Hosts can be defined Your LAN administrator should provide the correct values for these fields Save Press Save to activate the new settings 54 TANDBERG Video Portal User Manual 6 5 Miscellaneous Configuration To configure the miscellaneous settings on the Video Portal open Misc of the System configuration tab as shown in the figure below 5 Overview System status System configuration IP H323 SIP SNMP Misc Upgrade Miscellaneous Configuration Configuration System Name VPDOTS Password New Administrator password Delete Password Phonebook settings Address
14. a Red alarm on the Overview page Gatekeeper IP Address Enter the Gatekeeper IP Address that the Video Portal should register to Leaving empty will result in direct dialing without the use of aliases Authentication Mode Off Register to the Gatekeeper without authentication 50 TANDBERG Video Portal User Manual Auto Register to the Gatekeeper with H 235 authentication using ID Password given below Authentication ID Password Enter the ID and password required to perform H 235 authentication at the Gatekeeper To register to a Gatekeeper that requires authentication an NTP server has to be configured Note in case password is empty the Video Portal will still use the Authentication ID to register with the gatekeeper However when the Authentication ID is left empty the System Name field see paragraph 6 5 will be used to register the Video Portal with the gatekeeper in stead In case both the Authentication ID field and the System Name field are empty the Video Portal can not be registered with the gatekeeper 51 TANDBERG Video Portal User Manual 6 3 SIP Configuration 5 Overview System status System configuration 323 SIP SNMP Misc Upgrade SIP Configuration SIP Settings Mode Off For the settings to take effect the unit must be reset after pressing save Proxy SIP proxy address 10 47 8 106 SIP proxy 5060 Save a Restart For the settings to take effect the unit must b
15. an administrative action and has nothing to do with the provisioning and routing of numbers in the telephone network The Hosting Provider has to define and assign service numbers to Content Providers The best way is to define the Content Providers first and the service numbers subsequently Click the Add ServiceNumber link just below the last Service Number entry to allocate a range of service numbers to previously defined Content Providers The range of Service Numbers starts with the Service Number defined in the First Number field The length of the range is defined in the Sequence Length field which is set to 1 by default and will be assigned to the customer selected in the Customer field For instance if the First Number equals 1231245 and the sequence length is set to 3 the range will be 3 numbers long and includes the numbers 1231245 1231246 and 1231247 Company Name Hosting Provider User Name X Numbers Chang Add ServiceNumber First Content Provider Second Content Provider Page Loaded in 0 0036170482635498 seconds If the phone number in this case 1231245 is already in use then an error window appears as shown in the figure below Microsoft Internet Explorer x A 1231245 is already in use 116 When the Service Number settings for existing customer services are adapted then the following
16. based interface for Content Provider and premium phone number management This WEB interface is developed in such a way that it is possible for Hosting Provider to grant access to different Content Providers comparable with an Internet Service Provider the web based user management user name and password it is possible for Content Providers to get remote access to the Video Portal Via a sophisticated distribution system it is possible to support many Content Providers on one video portal 3 1 Roles With respect to the Video Portal the following roles can be distinguished Hosting Provider HP operates the Video Portal and is responsible for the technical management of the Video Portal The HP is also responsible for the service management e g the provisioning of the content providers e Content Provider CP is the end customer who wants to deliver content to enabled handsets and IP endpoints via the Video Portal There is a clear hierarchy in these roles Hosting Provider Content Provider Hosting Provider Content Provider owning the video portal owning the video portal Provides Provides e Premium service numbers eContent eService platform Usage statistics Figure 1 Overview of the roles These roles can be combined within one company e g the Hosting Provider might be the same as the Content Provider Typically these roles ar
17. below for the directory named recordings 33 TANDBERG Video Portal User Manual Company Name Hosting Services Filename Filetype Filesize Delete directory 9047582259 1142424624 file 9047582259 1142424655 file 9047582259 1142424905 file 9047582259 1142424977 9047582259 1142425052 9047582259 1142425414 file 9047582259 1142429119 file 9047582259 1142520493 file 9047582259 1142940510 fil 9047582259 1142956306 9047582259 1143108707 fil 9047582259 1143112599 9047582259 114311 3334 3qp 9047582259 1143547118 9047582259 1144316977 file 9047584627 1142425641 file 904767198 1143549954 x x IA SYUSEGGNVL Page Loaded in 0 0041182041168213 seconds 34 TANDBERG Video Portal User Manual 4 6 Services Services gt gt Services A service is basically the same as a top level menu The content is created with the Service Creator application see separate documentation This tool creates a so called ivr file Interactive Video Response To define a service the following steps need to be taken 1 Aservice needs to be defined click the Add Service link and type the service name as presented in the web interface in the name field 2 The service must be ma
18. company itself a company with a low rate of emissions and effects on the environment TANDBERG s policy is to make sure our partners produce our products with minimal influence on the environment and to demand and audit their compatibility according to applicable agreements and laws national and international Environmental Considerations Like other electronic equipment the TANDBERG Video Portal contains components that may have a detrimental effect on the environment TANDBERG works continuously towards eliminating these substances in our products Printed wiring boards made of plastic with flame retardants like Chloride or Bromide Component soldering that contains lead Smaller components containing substances with possible negative environmental effect After the product s end of life cycle it should be returned to authorized waste handling and should be treated according to National and International Regulations for waste of electronic equipment TANDBERG Video Portal User Manual Operator Safety Summary For your protection please read these safety instructions completely before operating the equipment and keep this manual for future reference The information in this summary is intended for operators Carefully observe all warnings precautions and instructions both on the apparatus and in the operating instructions Warnings Caution risk of explosion if battery is replaced by an incorrect type Dispose of use
19. entries Add Delete The user can add or delete entries and fill in the initial information but cannot modify the information unless the edit permission is also set Permissions can be added e g for a Content Provider there might be two users one for someone in the creative department who creates the services and uploads them and one for someone in the marketing department who needs the statistics on the use of the service Company Name First Content Provider User Name C f H services f Numbers User CP 1 Marketing department os User Management L1 Services 7 5 Service Mapping Li IVR Upload Hu D Password OO m Permissions L1 Li L1 Statistics MOO 7 Service Report i L1 2 File Management L1 L1 lt Page Loaded in 0 0053341388702393 seconds Internet When user Marketing Department logs in the result looks like Company Name First Content Provider User Name CP 1 TANDBERG Video Portal lt Page Loaded in 0 0024149417877197 seconds Internet There is always an Administrator account which always has all permissions set 23 TANDBERG Video Portal User Manual Note that the user does not have permissions for User Management and that tool is not listed when the Marketing Department logs in This permission scheme is quite flexible and care has to be taken when setting permissions for a user It i
20. path tms public externalphonebook Phont External Manager settings Address path tms public externalimanagement Sys Services Telnet Service SSH Service For the settings to take effect the unit must be reset after HTTP Service pressing save HTTPS Service Restart Internet Configuration To change the system name of the Video Portal enter the new system name in the System Name field Note that when the Authentication ID in the H 323 link see paragraph 6 2 is left empty the System Name field will be used to register the Video Portal with the gatekeeper in stead In case both the Authentication ID field and the System Name field are left empty the Video Portal can not be registered with the gatekeeper Password To change the system password of the Video Portal enter the new password in the New Administrator Password To delete the existing password select Delete Password Note Forgot the password Use the following procedure to set a new password Reboot the Video Portal Connect to the Video Portal via the serial interface once it has restarted Login with User Name pwrec No password is required 55 TANDBERG Video Portal User Manual One will be prompted for a new password The pwrec account is only active for one minute following a restart Beyond that time the system will have to be restarted again to chan
21. per Call the average duration a call Avg Calls per Day the average calls per day Calls Succeeded the percentage of succeeded calls Calls with Errors the percentage of calls with errors Calls Terminated the percentage of calls which are terminated by the Video Portal because it was impossible to establish successful video connections 10 Calls by clicking on details the Calls report screen will appear OONOORWN gt By clicking on the Calls button a detailed report of the calls made to a service number will appear 40 TANDBERG Video Portal User Manual deo Porta oso erne provided ANDBER x Eile Edit Favorites Tools Help Ax B FN JO search 0 Favorites Ol e amp uml M M T Page Loadedin 0 0031149387359619 Sd mme Company Name Hosting Provider User Nam Customers Numbers Users Change Serv Report Service Number Management Service Number 02 Selectio Month December Calls Empty query result The screen above shows all the terminated calls calls with errors by default By selecting the checkbox Succeeded Calls all the calls made to the referring service number and the selected month will appear oN Date Date and Time of the moment when the call started Session ID a unique identification code which refers to a call
22. services sections will result in the following popup screen with the log information Company Name Hosting Provider User Nam Services Upload All IVR Name Edit Delete Active IVR Edit IVR Mapped Number s Edit Mapping eee eT SS ED ee oce 21 04 2006 12 57 14 PaulTest jusr bin service_uploader h 127 0 0 1 p 8000 i 1 MovieSelectionDemo ivr b 207947301 n PaulTest 4 1 c 1 R host 127 0 0 1 8000 bnr 207947301 customer id 1 net type 1 0 All 1 H324m 2 SIP 3 H323 MovieSelectionDemo ivr name PaulTest WienkeDatir versio 3 0 5 Starting Service upload Context 2 Uploading library Uploading libraryAwelcome mp3 Uploading library ideo Selection Menu O000 jpg Uploading library TB Menu 0000 jpg Uploading library silence mp3 Uploading movies Video Selection Menu xml TB Welcome Menu xml Uploading Skiing 3gp Uploading Flying 3gp Uploading Flying mp4 3gp Storing service J Page Loaded 0 29191899299622 seconds Internet 38 TANDBERG Video Portal User Manual 4 7 User Switch Users gt gt User Switch The User Switch allows the super user to take over a user account from its customers Clicking the Switch button of a user the user s system environment will be entered and changes can be made or problems solved e g correcting settin
23. warning appears 30 TANDBERG Video Portal User Manual f f E f Company Name Hosting Provider User Name HP E services Customers W Numbers Users Change Service Number Management Service Report WARNING Editing Deleting these settings may have consequences for the customer whom this number has been assigned to Edit ServiceNumber Number 1231245 Trailing Character s Type H324m Active v Premium Number 08001234 j Alias 5 Customer First Content Provider 4 9 Save lt a e V m v lt gt Internet Page Loaded in 0 0046761035919189 seconds However when the Service Number settings for self owned existing services are adapted then the Customer field is blocked and the following warning appears Company Name Hosting Provider User Name HP Administrator f H services f 1 Customers f menm f Users Change Password Log out Service Number Management Service Report WARNING Editing Deleting these settings may have consequences for the customer whom this number has been assigned to Number 1231244 Trailing Character s Type H324m gt Active v 5 Premium Number 09000528 Alias 2 Customer Number assigned to service TANDBERG test menu lt en 4 A v lt gt Page Loaded in 0 0046710968017578 seconds Internet If the Content Provider is defined after t
24. 961 282 764 61 TANDBERG Video Portal User Manual 7 2 Appendix 2 using the front panel LCD keys Every button on the front panel has multiple functions due to the limited amount of keys In this appendix it is explained what the different functions are at different levels State 0 Display Status info Any Key State 1 State 1 menu navigation Display current menu item Up Down navigate between different sub menus e ESC Up in the menu structure State 1 from lowest level to State 0 ENTER for menu items deeper into the menu structure State 1 e ENTER for data items State 2 e ENTER for selectable data items State 7 e ENTER for command items reboot State 6 State 2 Show Data Element le line Data Element description 2e line Data Element value Up Down Scrolling in the content if wider then 1 display width State 2 ESC State 1 e ENTER for textual data items State 3 e ENTER for selectable data items State 7 State 3 Navigate within textual data element Up Down Cursor non blinking place on correct location in the data element if necessary scroll Positions with an alphabet of only 1 character e g the full stop in an IP address is skipped State 3 e Enter State 4 e ESC With changes in the data State 5 Confirm e ESC Without changes in the data State 2 State 4 Edit textual data element Cursor blinking on the character position to be changed Up Down Change characte
25. Duration indicates the duration of the call A Number the number of the terminal which called the service number Initiator indicates if it is a mobile or a sip call Status indicates the status of the call 0 call succeeded 1 call with errors 2 call was terminated Error Reason indicates the reason of failure Log by clicking on the View Log button the all the system logging of the referring call will appear The export button will export the current list to a coma separated values file by clicking it you will be asked to open or save the file 41 TANDBERG Video Portal User Manual 4 9 Capacity Management Customers gt gt Capacity Management The Capacity management offers the hosting provider the possibility to control usage of the Video Portal hard drive per Content Provider 1 Parent Customer 2 Customer Name 3 Used Diskspace the amount of disk space used in Kilobytes by the customer at the moment of inquiry Company Name Hosting Provider User Name Customers Change Rs Parent Customer Customer Name Used Diskspace Hosting Provider Second Content Provider 104 KB First Content Provider 40796 KB You are using 220KB bout the current avail Disk Overview Filesystem Size Used Available Used Mounted idevindal 720 156 676 396 i idevishm 251M 0 251M 0 idevishm 3 f 2 2 http 10 31 1 213 management consolejdata index php objecttype Passwo
26. Loginname Email Active Delete Permissions Hosting Provider Help Desk HPHD hostingprovider net Hosting Provider Marketing HPM Hostingprovider HP Administrator hp M t E gt E Page Loaded 0 0032980442047119 seconds Internet 4 1 1 Permissions The permissions need to be set per user This is typically used to separate the various functions within the Hosting Provider or Content Provider E g someone in the design department of a Content Provider may add services and upload content but someone in the marketing department may just look at the statistics Since the administrator accounts have all permissions set and they cannot be changed for Administrator it is advised to create additional accounts for other users and not to use the administrator account for all activities The permissions are applied to specific functions User management is common to all tools but each tool will have its own specific functions as well E g only the Content Provider can assign permissions for the Services Management function 22 TANDBERG Video Portal User Manual The permissions which can be assigned are List The user can only view the information but cannot change anything When this option is disabled the user will not see the tool in the upper tool bar Edit The user can modify the information but cannot create or delete new
27. Numbers 20 ISDN Prefix 55 ISDN PRI cables 14 IVR 21 IVR TCS 4 22 L LAN cable 14 LED 10 Location 46 58 Low Channel 39 M Manage the Phone Book 29 Max Channels 39 TANDBERG Gateway 63 Index Max Rate 55 Miscellaneous Configuration 47 N National ISDN 51 Natural Video 40 57 No Significant Digits 53 NSF Non Standard Facility 36 NSF Example 37 Number Range Start 38 Number Range Stop 38 P Parallel Dial 36 Parity 45 Password 16 47 Power cable 14 Power on 16 66 Precautions 12 164 53 PRI Alarms 32 PRI Configuration 35 PRI CRC 4 38 PRI Protocol 36 PRI Status 19 31 PRI Trunk Grouping 36 Production of products 3 QoS Mode 43 QoS Mode Configuration 44 Quality of Service 43 R Rack Mounting optional 13 Rear view of gateway 11 Red Alarm 32 Release Key 49 Resource Reservation Protocol RSVP 43 Restart 48 Restrict 55 RS 232 45 RS 232 cable 14 S Secure conference 18 Send Own Number 36 Sending Complete 36 Sequence of Services 23 Services 47 Signal Busy on Load 56 Site preparations 13 SNMP 46 NMP Agent 46 NMP Community 46 55 57 NMP Community Name 46 NMP Community name 46 54 57 NMP Configuration 46 NMP Manager 46 NMP Security alert 48 NMP Trap Host 46 54 57 NMP traps 46 Software Option 49 Software Upgrade 49 Software Version 49 Sound 50 Source 18 Start up 16 Static 40 Static IP Address 41 Static IP Gateway 41 Static IP Subne
28. Table of Contents 1 9 1 1 The TANDBERG Video Portals tern Lett dp Dr ote 11 1 1 1 Video Portal Capacity typical 11 ZEN dure 12 PESE ae 12 2 2 Connecting 13 2 9 Video Portal Configuration 2 22 tinci tete d etu 14 3 Using the video portal nie nere ei esed E eere el 16 3 1 ROGS 16 3 1 1 The Hosting Provider ee reet cote aia ed ec a 16 31 2 Content Provider ueritate ete tete ti eec ne ue 17 3 2 Preparation TOL USO e he Re IR OL Ee Ee XX 18 3 2 1 Security Certificate rrr T die RE eh radius 18 3 2 2 Using a web based tool ote eame e tiec Cn Pa 19 4 Video Portal 100 21 4 1 User Management oe erre Loo roce deste ep ne stet dod o deren br com 22 4 1 1 22 41 2 LOGGING 24 4 1 3 PASS WONGS 24 4 2 Customer Management 25 4 3 Sta S
29. User Manual 6 2 H 323 Configuration To dial out from IP to ISDN through the Video Portal and 3G Gateway requires the use of H 323 numbers E 164 aliases This means that the Video Portal must be registered to a Gatekeeper 5 Overview System status System configuration IP 323 SIP SNMP Misc Upgrade H323 Configuration Gatekeeper Settings Neti Gatekeeper Mode Gatekeeper Gatekeeper IP Address 10 47 94 Authentication Mode ott 1 Authentication ID Authentication Password H 323 Gatekeeper Status Registered 10 47 9 1 1719 Internet Save lt a v H 323 Gatekeeper Status shows the current status of the Gatekeeper registration Note that if the Gatekeeper is configured with an alternative Gatekeeper the Status area might report a registration to the IP address of the alternative Gatekeeper Gatekeeper Settings Gatekeeper Mode Enables the Video Portal to register to a Gatekeeper or without direct mode Selecting direct will gray out the gatekeeper IP address settings When registered with a gatekeeper the H 323 Gatekeeper Status shows Registered the Gatekeeper s IP address and the port used Selecting direct mode will result in no Gatekeeper registration hence it is not possible to dial through the Video Portal via alias names The H 323 Gatekeeper Status area will be empty Problems with registration will be shown in the Status area and as
30. administrator will provide you with the correct address for this field Subnet Mask The Static IP Subnet Mask defines the type of network Your LAN administrator will provide the correct value for this field Gateway The Static Gateway IP address is set to 127 0 0 1 by default In case of a router enter its address here Your LAN administrator will provide the correct value for this field Ethernet Speed e Auto The Video Portal will automatically detect the speed duplex on the LAN e 10Half The Video Portal will connect to the LAN using 10 Mbps Half Duplex e 10Full The Video Portal will connect to the LAN using 10 Mbps Full Duplex e 100Half The Video Portal will connect to the LAN using 100 Mbps Half Duplex e 100Full The Video Portal will connect to the LAN using 100 Mbps Full Duplex DNS Interface1 Up to five Domain Name Server IP addresses can be specified here Your LAN administrator will provide the correct values for these fields By default these fields are set to 127 0 0 1 Date and Time Settings An NTP server address can be specified here to provide the 3G gateway with uptodate time and date information Save When ready to store the new settings press Save These settings will take effect when the system has been restarted Restart This button will restart the Video Portal Any changes made in the IP Configuration of the Video Portal will take effect after the system has been restarted 49 TANDBERG Video Portal
31. at line has to be pressed 19 TANDBERG Video Portal User Manual Company Name H users List Edit Add Delete Edit Customer Management User Management OOO OOO 0 0 0 0 0 8 se Company Name Hosting Provider User Name 8 users Change P Edit Permission Tod Customer Management it e Cancel Save TANDBERG Vic Page Loaded 0 0045180320739746 seconds Internet After the check marks have been made or removed the Save button must be pressed Then the system returns to the previous screen and the updated permissions are shown 20 TANDBERG Video Portal User Manual 4 Video Portal Tools This chapter will describe the tools of the Video Portal in detail Depending on your installation and permissions the tools will appear in the top bar of the screen Company Name Hosting Provider User Name 4 Change Pass wc amp i 2 Page Loaded in 0 0023481845855713 seconds 21 TANDBERG Video Portal User Manual 4 1 User Management Users gt gt User Management User management is one of the common functions of the Video Portal WEB interface When the Video Portal is delivered to the Hosting Provider it has one default administrator account hp with de
32. be installed in the following manner There should be a clearance of 9 1cm between the product and any other product mounted in the rack 2 1 Unpacking To avoid damage to the unit during transportation the Video Portal is delivered in a special shipping box which should contain the following components User Manual and other documentation on CD Rack ears screws Cables o Power cable o Ethernet cable o RS232cable TANDBERG Video Portal Installation site preparations 12 Make sure that the Video Portal is accessible and that all cables can be easily connected For ventilation Leave a space of at least 10cm 4 inches behind the video portal s rear panel and 10cm 4 inches in front of the front panel The room in which you install the video portal should have an ambient temperature between 0 C and 35 C 32 F and 95 F and between 1096 and 9096 non condensing relative humidity Do not place heavy objects directly on top of the video portal Do not place hot objects directly on top or directly beneath the video portal Use a grounded AC power outlet for the video portal TANDBERG Video Portal User Manual 2 2 Connecting cables Power cable Connect the system power cable to an electrical distribution socket LAN cable To use the video portal on IP connect a LAN cable from the LAN 1 connector on the video portal to your network The LAN 2 3 and 4 connector is not used and should be left open RS 232 cable
33. d batteries according to the instructions Water and moisture Do not operate the equipment under or near water for example near a bathtub kitchen sink or laundry tub in a wet basement or near a swimming pool or in areas with high humidity Cleaning Unplug the apparatus from the wall outlet before cleaning or polishing Do not use liquid cleaners or aerosol cleaners Use a lint free cloth lightly moistened with water for cleaning the exterior of the apparatus Ventilation Do not block any of the ventilation openings of the apparatus Install in accordance with the installation instructions Never cover the slots and openings with a cloth or other material Never install the apparatus near heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Grounding or Polarization Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician Power Cord Protection Route the power cord so as to avoid it being walked on or pinched by items placed upon or against it paying particular attention to the plugs receptacles and the point where the cord exits from the apparatus Attachments Only use attachments as recommended b
34. e menu reading or editing Appendix 7 2 contains a detailed description of all levels and functions of every button The LCD panel functions work in an intuitive way their use should not result in any problems IP Settings MainMenu IP Address settings Netmask IP Information IP Default GW Commands Information IP Address Commands 7 Reboot To configure the IP number follow the instructions below 1 Press any key to get the main menu IP settings should be displayed Press ENTER to access the IP settings menu Us the UP DOWN key to select IP Address Press ENTER to access the IP address editing menu Press ENTER again to get a cursor Use up down keys to navigate between the different digits After selecting a digit use the ENTER key in combination with the UP DOWN key to change the digit value 9 When finished editing use ESC key to go to the confirm change menu 10 Use the UP DOWN key to select yes or no and ENTER to confirm 11 Use ESC key to navigate back to the main menu gt 14 TANDBERG Video Portal User Manual Note that DHCP assigned IP addresses are supported by the TANDBERG Video Portal factory default Video Portal start up To start the video portal please make sure that the power cable is connected and press the p
35. e reset after pressing save en e 5 t Internet SIP settings Mode When set to On the Video Portal is registered to the SIP proxy Proxy SIP proxy address Enter the IP Address of the proxy server the Video Portal should register to SIP proxy port Enter the port number belonging to the above mentioned proxy IP address Note that setting the Mode Off configured won t hide the SIP proxy address and port settings Save When ready to store the new settings press Save These settings will take effect when the system has been restarted Restart This button will restart the Video Portal Any changes made with respect to the SIP settings of the 3G Gateway will take effect after the system has been restarted 52 TANDBERG Video Portal User Manual 6 4 SNMP Configuration SNMP Simple Network Management Protocol is used for monitoring and configuring different units in a network The Video Portal s SNMP Agent responds to requests from SNMP Managers a PC program etc SNMP traps are generated by the agent to inform the manager about important events 18 Overview System status System configuration IP H323 SIP SNMP Misc Upgrade SNMP Configuration SNMP Mode Community System contact System location Host IP address 1 127 0 0 1 Host IP address 2 127 0 0 1 Host IP address 3 127 0 0 1 Internet Configuration
36. e then performed by different departments in a company 3 1 1 The Hosting Provider The main tasks of the Hosting Provider are to provide and manage the Video Portal and manage the Premium Numbers The roles of the HP are e Service management o provide service numbers i e the B numbers real telephone numbers of the Video Portal o provision Content Providers o provide premium numbers Note that interconnecting with the public Internet requires security measures like firewalls or VPN access both are no part of the TANDBERG Video Portal 16 TANDBERG Video Portal User Manual e provision Content Providers assign premium numbers to Content Providers These two roles will most likely be done by two different departments The Hosting Provider has no knowledge of the content except when necessary for the technical management of the Video Portal or the switching infrastructure 3 1 2 The Content Provider The Content Provider is actually putting content on the Video Portal Content is provided in the form of an interactive video menu service i e a menu created with the Service Creator called a service Services are mapped onto premium numbers which are provided by Hosting Providers to Content Providers Roles of the Content Provider are e create content with the Video Portal Service Creator define services map services onto premium numbers map Video Portal design s to services upload conte
37. edgement o This product includes software developed by the University of California Berkeley and its contributors Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission This software is provided by the Regents and contributors as is and any express or implied warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose are disclaimed In no event shall the Regents or contributors be liable for any direct indirect incidental special exemplary or consequential damages including but not limited to procurement of substitute goods or services loss of use data or profits or business interruption however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise arising in any way out of the use of this software even if advised of the possibility of such damage Disclaimer The information in this document is furnished for informational purposes only it is subject to change without prior notice and should not be construed as a commitment by TANDBERG The information in this document is believed to be accurate and reliable however TANDBERG assumes no responsibility or liability for any errors or inaccuracies that may appear in this document nor for any infringements of patents or other righ
38. eo Portal has problems registering with the selected Gatekeeper 45 TANDBERG Video Portal User Manual 5 2 System Information To view Video Portal information open System Information of the System status tab as shown in the figure below This page provides an overview of installed software and hardware Overview Systemstatus System configuration H 323 System Information Available Resources System Information Information System Name VPDOTS Software Release 2 0 Release Date 2006 4 21 Hardware Serial Humber 48400003 MAC Address 00 10 F3 08 24 0C lt Internet 46 TANDBERG Video Portal User Manual 5 3 Available Resources To view available resources on the Video Portal open Available Resources of the Systems status tab as shown in the figure below Overview System status System configuration 323 System Information Available Resources Available resources Resource Video calls System load a D 4 D Internet This tab shows the actual System Load the amount of video calls and the amount of available ISDN channels These figures depend on the system s resource use Note that available System Load 100 indicates no load on the Video Portal 47 TANDBERG Video Portal User Manual 6 Configure the Video Portal To configure the Video Portal click on the System configuration tab
39. ered with a Gatekeeper Click on More to see status in detail Usage The usage bar shows the current status of all the available resources CPU ISDN channels and number of calls When the Resource Usage reaches the Busy on Load limit the gatekeeper will try to route outgoing IP calls to other gateways This is done to maintain availability for incoming UMTS calls when using multiple gateways Resource Usage 90 Click on the Usage link to see resource usage in detail 0 20 40 100 44 323 Busy on 70 Click on the Load link to adjust the value Resource Usage Busy on Load gt 100 44 TANDBERG Video Portal User Manual 5 1 H 323 Status To view H 323 gatekeeper status open H 323 Status of the System status tab as shown in the figure below Overview Systemstatus System configuration 323 System Information Available Resources H 323 Status Status IP address 10 31 1 8 H323GatekeeperStatus Registered 10 47 9 1 1719 oO 70 m v Internet Note that since this target system is not an endpoint it is not possible to use this IP address to place calls to or through the video portal IP Address Shows the IP address of the Video Portal H 323 Gatekeeper Status Shows status and IP address of the Gatekeeper the Video Portal is registered to Inactive means the Video Portal is not registered to a Gatekeeper Registering means the Vid
40. fault password TANDBERG The Hosting Provider HP administrator can create additional user accounts like for example the helpdesk and the marketing department The administrator can also add Content Providers to the Video Portal named Customers This is explained in more detail in paragraph 4 2 However when a new Content Provider is created one default administrator account is created Via this administrator account it is possible for the content provider to add users like for example the CP marketing department So the Hosting Provider and each Content Provider have their own separate user management console Login names have to be unique But since all users from both Content Providers and Hosting Provider log into one central system there might be a conflict between user names When adding a new user an error message indicating that the login name is not unique may appear although there are no user accounts with the same login name within the Content Provider On the top of the screen at the right there is a link to log out of the system and one to change the password The last one applies to the password of the current user There is also a Password option within the User Management tool but this allows changing the password of another user mostly used by Administrators to reset the password if a user has forgotten it Company Name Hosting Provider User Name Services Customers Numbers 8 users User Switch User Management Filter P
41. ge the password Phonebook settings To enable a phonebook in the Video Portal it is required to configure a TMS server Enter both the IP address and the phonebook path External Manager settings To enable cooperation between the 3G Gateway and an external TANDBERG Management System TMS enter both its IP address and its path Services The different IP services on the Video Portal Telnet SSH HTTP HTTPS and SNMP can be disabled independently to prevent the respective access mode to the system In addition the SNMP Service Read Only Traps Only will make it possible to read SNMP messages in addition to enable disable SNMP Save Press Save and thereafter the Restart to activate the new settings 56 TANDBERG Video Portal User Manual 6 6 Software Upgrade Software upgrade is where new software to the Video Portal can be installed from It also shows current software version and the Video Portal s hardware serial number 5 Overview System status System configuration IP H 323 SIP SNMP Misc Upgrade Software Upgrade System Information Software Version 2 0 Hardware Serial Number 48400003 Installed Options 60 calls Installed Option Keys 115501 C30 1 E31DSF54 30 calls 115501 C30 2 EBA5B572 30 calls Software Option Add Option Key Add Option Enter the option key in the Key field and press Add Option The system will validate the key and if valid a Option restart will be re
42. gin again in one s own account 39 TANDBERG Video Portal User Manual 4 8 Service Report Numbers gt gt Service report The service report allows the user to monitor all Video Portal numbers and its customers yj TANDBERG Video Portal Microsoft Internet Explorer provided by TANDBERG loj xj File Edit Favorites Tools ay sxx ix 2 Tp Search Sf Favorites E Address http 10 31 1 213 hostedsolutionv40 index php tool cat23 amp objecttype ServiceReport amp action List Company Name Hosting Provider User Name HP Services 44 Customers 4 Numbers Users Service Report Service Number Management Service Number Report Service Total A ion 9 Duration Calls Calls with Calls miumnumber tat ber Number Duration Per Call a per Succeeded Errors Terminated 0152198502 01521985021 00 00 00 00 00 00 c 0152198503 01521985031 00 00 00 00 00 00 0152198504 01521985041 00 00 00 00 00 00 08001234 12312451 00 00 00 00 00 00 09000528 12312441 00 00 00 00 00 00 wN 09001234 12312431 00 00 00 00 00 00 Page Loaded in 0 0061891078948975 seconds Service Number Report Premium Number Service Number Total Duration the total of seconds called to the service number Total Calls total number of calls called to the service number Avg Duration
43. gs TANDBERG Video Portal Microsoft Internet Explorer provided by TANDBERG Edit View Favorites Tools Help O 9 ig QD Psa O 1 25 Address http 10 31 1 213 hostedsolution 40 index php tool_cat 4 amp objecttype UserSwitch amp action List Company Name Hosting Provide Numbers amp Users Change P Customer Parent Party Customer Login Name Switch Hosting Provider Content Provider First Content Provider CP 1 Administrator 1 Hosting Provider Content Provider First Content Provider cP Marketing department CP 1 Mkt Hosting Provider Content Provider First Content Provider CP Creative Department cD Hosting Provider Content Provider Second Content Provider CP 2 Administrator 2 m Page Loaded in 0 003774881362915 seconds internet 2 Party Type this indicates the type of customer Customer this indicates the name of the customer Name this indicates the name of the user Login Name this indicates the login name of the user Switch by clicking the switch button the user s system environment will be entered Filter by typing a search name you can limit the length of the list and help finding the customer you want to switch to DEON NOTE If one is switched to another user and one want to return to the original view one needs to logout first and then lo
44. he period the statistics relate to can be selected The following options are available Today Last Week Last Month Time Period The time period always starts on 00 00 of the first day From field till 00 00 on the last day To field and only one number at a time can be queried The From and To fields must be filled in For instance if all calls on 19 01 2005 have to be shown then the From date is 19 01 2005 and the To date is 20 01 2005 The default query generates the following graphs Graph Description Calls per hour The total number of calls for each 1 hour period measured over all days of the query period So e g all calls between 09 00 and 10 00 on all days are added together Unique calls per hour The same as above but for each A number the number of the caller only 1 call is counted Sum duration per hour The total duration in seconds of all calls in each 1 hour 27 TANDBERG Video Portal User Manual period measured over all days of the query period Average duration per hour The average duration in seconds of all calls in each 1 hour period measured over all days of the query period Calls per day The total number of calls for each day measured over the query period Unique calls per day The same as above but for each A number the number of the caller only 1 call is counted Sum duration per day The total duration in seconds of all calls per day
45. he service numbers have been entered the assignment of service numbers to Content Providers can be done via the Edit button The same holds for the assignment of premium numbers to service numbers 31 TANDBERG Video Portal User Manual Company Name Hosting er User Name Change IARNING Editing Deleting these settings may have consequences for the customer whom this number has been assigned to Edit ServiceNumber 1231245 Trailing Character s H324m 08001234 HelpDesk FirstContentPovider v Page Loaded in 0 0030930042266846 seconds Internet E Service numbers can also be unassigned This will usually be the case when the Hosting Provider has reserved a block of numbers and assigns numbers on demand to Content Providers The picture below shows what happens when the Hosting provider defines a sequence of three numbers starting with 1231245 Numbers 4 Log out Customer Active Edit Delete Stats H324m 08001245 HelpDesk FirstContentPovider H324m 08001246 Sales FirstContentPovider H324m 08001247 FirstContentPovider H324m 207947300 H324m 207947301 H324m 207947302 se s H324m 207947303 H324m 207947304 SS ES RE H324m 207947305 Page Loaded 0 017458200454712 seconds Internet
46. is optional It is usually used to provide extra information about the call e g for a National call and for International This information is typically provided by the switch operator and transferred together with the number itself via the C7 level to the Video Portal What character s are used depends on the configuration of the switches to which the Video Portal via a Gateway is connected Please consult your switch administrators for more information The specified trailing characters i e string are stripped from the telephone number Type indicates the call type Available options are H324m H323 SIP and All Premium Number the premium number is the number that is dialed by the end user of the service This number is usually equal to the service number and can be filled in here for administrative reference reasons only This number is a character string and may contain all alphanumeric characters Alias this can be used as label that refers to the number Customer this indicates to which customer the number is assigned to Active this indicates whether the number is activated Only when it is active the respective dialed number is connected to a service Edit allows modification of phone number settings Delete deletes the number Status presents call statistics for the selected number 29 TANDBERG Video Portal User Manual The management of the service numbers on the Video Portal is just
47. ll be empty and the user has to add an IVR file first by clicking the Add IVR link f 3 f f f Company Name Hosting Provider User Name HP Administrator Services Customers t Numbers Users Change Password Log out Statistics Services File Management Back Filename e Filesize Start Status Delete MovieSelectionDemo ivr 755 20 04 2006 14 00 ACTIVE x 09p A S9HSSONVL amp Page Loaded in 0 0022289752960205 seconds Internet The columns the table represent the following Filename the name of the IVR file File size the size in Kilobyte Start the date and time when the service should become active Status the status of the IVR file e g INACTIVE QUEUED or ACTIVE Edit allows modification of the start time and status of the service Delete deletes the IVR files from the Video Portal OV BN 36 TANDBERG Video Portal User Manual Since start times can be specified for all IVR files it is possible to specify multiple files for the same service becoming active at different times They will be stored on the Video Portal until they are needed Each IVR needs to be uploaded by clicking the Upload button Once an IVR file has been uploaded its status can be e Active the IVR file is active All end users dialing the service will see this menu e Inactive the IVR file has been uploaded to the Video Portal but it is de activa
48. may appear This means that a security certificate is installed for the Content Provider Web interface but it is not issued by a trusted 3rd party like VeriSign or Thawte but by the Hosting Provider It is safe to click Yes or even better to click Always Of course there may be restrictions like specific IP addresses of the clients that can connect to it etc 18 TANDBERG Video Portal User Manual Warning Security X Do you wantto trustthe signed applet distributed by ivigo Publisher authenticity verified by Unknown issuer The security certificate was issued by company that is not trusted The security certificate has not expired and is still valid Caution ivigo asserts that this content is safe You should only accept this content if you trust to make that assertion More Details 3 2 2 Using a web based tool Using a web based tool is somewhat different from using a Windows based tool The web page is just a front end to a central database Changes made via the web page do not automatically lead to changes in the database Often an Edit button has to be pressed first to get into a new screen where changes can be made Only when a button usually called Save is pressed the changes will be committed E g in the screen shot below all permissions for a user are listed When a change needs to be made to the permissions for a particular function e g IVR Upload the Edit button on th
49. nt to the Video Portal 17 TANDBERG Video Portal User Manual 3 2 Preparation for use The Video Portal management interface is a web based tool This means that anyone with an Internet Browser can use the tool Access to the Video Portal is by default possible via the URL http portal_ip_number 8000 management_console index php The default Hosting Provider Username is hp with Password TANDBEAG The Hosting Provider needs to provide the Content Provider with the necessary information to use the Video Portal This includes e the URL web site name of the Video Portal Web interface the User name the Password Login core _ Page Loaded 0 00042319297790527 seconds Internet A standard web browser currently only Firefox 1 0 and IE 6 0 or higher have been tested should work When the Secure option is selected the password is encrypted when it is sent across the network Due to a limitation in Firefox the checkbox Secure needs to be disabled when using Firefox For users who need to upload content a plug in for Sun s Java runtime needs to be installed but this only works with IE 6 0 This plug in the Java 2 Runtime Environment Standard Edition JRE can be found on http java com Administrator privileges are needed to install this plug in Installation instructions can be found on the web site 3 2 1 Security Certificate If the Java applet is installed then the following popup
50. ower switch button at the back side to 1 On the front panel of the system the power indicator LED marked Pwr will turn GREEN Accessing the video portal You may access the video portal by entering the IP address of the Video Portal in a standard WEB browser You will then be asked to enter a password It is not necessary to enter User Name The default password for the Video Portal is TANDBERG Remember that the password is case sensitive Note that it also possible to use SSH and Telnet to configure the Video Portal This secure Web Site at 10 31 0 4 requires you to log on Please type the User Name and Password that you use for User Name m Password Save this password in your password list Cancel Note password can be changed System Configuration Misc See also the paragraph 6 5 Miscellaneous Configuration Forgot the password Use the following procedure to set a new password Reboot the Video Portal Connect to the Video Portal via the serial interface once it has restarted Login with User Name pwrec No password is required One will be prompted for a new password The pwrec account is only active for one minute following a restart Beyond that time the system will have to be restarted again to change the password 15 TANDBERG Video Portal User Manual 3 Using the video portal The TANDBERG Video Portal contains a separate web
51. pped to at least one premium number click the Edit Mapping See paragraph 4 6 1 for a more detailed explanation of mapping services to premium numbers 3 Atleast one IVR file needs to be assigned to the service click the Edit IVR button of the service to which the IVR file should be assigned See paragraph 4 6 2 for a more detailed explanation on IVR files Company Name Hosting Provider User Name Services Customers Number ers Change P Statistics services File Management Upload All IVR Name Edit Delete Active IVR IVR Mapped Number s Edit Mapping Logfile CNN x f 09001234 1231243 H324m A TANDBERGtest menu J x 09000528 1231244 H324m A 7 Add Service 2 lt z 5 Page Loaded in 0 0090861320495605 seconds Internet The columns in the table represent the following 1 Name this is just the name of the service Moreover service names must be unique 2 Edit allows service name modification 3 Delete deletes the respective service and all VR files associated with it 4 Active IVR lists the IVR file which is currently active Paragraph 4 6 2 elaborates IVR files Edit IVR assign one or more IVR files to a service Mapped Number s shows the numbers that are mapped to the service Moreover the call type i e H324m SIP H323 is also specified 7 Edit Mapping change the mapping between premium numbers and services 8
52. quested for the new option to take effect Install Software Software Upgrade Enter the release key in the Key field and press Install Software You will be presented with new page where you select the software package file to Install Software upload Release Key lt a oO V 5 Internet Note that to upgrade the Video Portal both a valid Release key and Software file are required To expand software options additional Option keys are required Contact your TANDBERG representative for more details System Information Software Version Shows the currently installed Software version Hardware Serial Number This unique identifier number for the Video Portal must be provided when ordering Software Upgrade Installed Options Shows the currently installed Options Installed Option Keys Shows the installed options per option key Software Option Enter the supplied option keys and press Add Option Note that the new options take effect after the next reboot Install Software Release Key Enter the release key in the Key field and press Install Software A new window will be presented which enables 57 TANDBERG Video Portal User Manual the entry of the software package i e a pkg file to be uploaded See figure below Overview System status System configuration IP 323 SIP SNMP Misc Upgrade Software Upgrade Software Upload Select Software File Press Browse to select
53. r cyclic within the alphabet for that position State 4 e ENTER Next position as State 3 UP State 4 e ESC State 3 State 5 Confirm Menu with 2 Items that can be scrolled using UP DOWN like State 1 Yes No No is de default Up Down browse Yes No 62 TANDBERG Video Portal User Manual e ENTER in No state State 3 e ENTER in Yes state store State 2 e ESC Cancel the edit State 2 State 6 Confirm Menu Items like State 1 with Yes No No is the default Up Down Scroll through Yes No ENTER Confirm choice State 1 e ESC State 1 State 7 Choose Configuration option Up Down previous next State 1 e ESC Cancel Edit to State 2 e ENTER Confirm Edit to State 2 TANDBERG Video Portal User Manual Technical Specifications Mean Time Between Failures NSA1046 37404 hr flash base 64 Index Accessing the gateway 16 Actions 19 Add new entry 29 Authentication 7 43 Available Resources 34 B Bandwidth Option Key 49 Battery handling 3 Baudrate 45 BONDING 36 Border Controller 7 28 43 Cables 14 Call Overview 17 Call Transfer 19 Capacity 61 Channel Hunting 39 Configuration 15 Configure the Gateway 35 Connecting cables 14 Copyright 3 CRC 4 38 Current Option Key 49 Custom Video Formats 57 D Databits 45 Dataport Configuration 45 Declaration of Conformity 60 DHCP 40 Dial from IP 24 Dial from ISDN 21 Dial In Max Bandwidth 52 Dial In Number 52
54. rd amp action Edit amp id 1 42 TANDBERG Video Portal User Manual 5 View System Status The System Status windows of the Video Portal can be accessed via the default URL http VideoPortal_IP_Address The Overview window presents information about all calls routed through the Video Portal i e inbound and outbound numbers duration of calls and call status like ringing alerting connecting and connected System status System configuration age 0 H 323 Busy on Load gt 100 E f 9 9 2 Internet VP Calls Shows all active calls which are made through the Video Portal Idle No call is active Active Call A call is active Source Destination Source shows the Status of the incoming call to the Video Portal the number and which network the incoming call is using Destination shows the Status of the outgoing call from the Video Portal the number and which network the outgoing call is using Idle No active call call has been disconnected Alerting Call is being connected i e ringing state 43 TANDBERG Video Portal User Manual Connected Call is connected Number ISDN or IP number IP H 323 Call connected is using the H 323 protocol over IP Duration Shows the length of the current call Status Shows current status of the IP status IP H 323 The gateway is registered with Gatekeeper Click on More to see status detail p The gateway is not regist
55. ressed the IVR file is uploaded to the Video Portal and stored there If the status was set to Inactive nothing will be done with the IVR file once it has been uploaded It will be available for future use triggered by some explicit action from the user If the status is Queued the IVR file will become Active as soon as the start date time has been reached Company Hosting Provider User Name Services Customers Numbers sers Change P Statistics Services File Management dd IVR 25 04 2006 21 Fie Browse Service Creator ideo F INACTIVE Cancel Upload Progress Uploaded 570000 Bytes of 772805 Bytes lt a Q Applet ServiceUploader starte Internet 37 TANDBERG Video Portal User Manual Company Name Hosting Provider User Nam Services 5 Che Service PaulTest Filename Filesize Start Status Edit Delete 1_MovieSelectionDemo ivr 755 25 04 2006 12 49 INACTIVE x MovieSelectionDemo ivr 755 KB 20 04 2006 14 00 ACTIVE Add IVR E 2 09 Page Loaded in 0 0023260116577148 seconds 4 6 3 Service Logging After the IVR file has been uploaded it is possible to check the log file as soon as the scheduler tried to activate the IVR file Before that time the log file is empty If e g the IVR file is not correct the status will turn to Error and clicking on Log in the
56. s possible to create permissions which make no sense e g Function List Edit Add Delete Services This user may edit a service but cannot see them The permissions of some functions depend on other functions Care has to be taken when filling in the permissions E g Service Mapping and IVR upload are only useful when at least the List permission for Services has been set 4 1 2 Logging in Each user will have an account name and a password When the user account is created a password is initially generated by the system The user who creates the account usually the Administrator should edit the account and set a new password The first time a user logs in this password must be used After that the password can be changed by the user 4 1 3 Passwords To avoid security breaches passwords have to obey certain rules A password must be at least 6 characters long A password must contain at least 1 capital letter A Z A password must contain at least 1 small letter a z A password must contain at least 1 number 0 9 A password cannot contain any non alpha numeric symbols This will be fixed in a future version 24 TANDBERG Video Portal User Manual 4 2 Customer Management Customers gt gt Customer Management Via the Customer management tab it is possible to add Content Providers to the system as a Hosting Provider In this particular case see screenshot below two customers are defined The
57. t Mask 41 Stopbits 45 System Configuration 35 System Contact 46 55 57 System Information 33 49 System Name 47 System Parameters 50 T T1 38 T1 Cable Length 38 The TANDBERG Gateway 10 Trademarks 3 Type of Service TOS 44 U Unpacking 12 Usage 20 Using the file system 59 TANDBERG Video Portal User Manual 67 TANDBERG Video Portal User Manual Using the Gateway 17 V View System Status 31 Waste handling 3 Y Yellow Alarm 32 68
58. ted It can be re activated in the future by changing the start date and changing its status to Queued e Completed the IVR file has been active but is de activated on activation of another IVR file Basically this is an old IVR file but it can be re activated at a point in the future e Error the IVR file has errors in it e g missing RTSP links or an error has occurred during the upload of the IVR file As a minimum fix the IVR file should be deleted and uploaded again But if the IVR file contains errors it has to be recreated Queued The IVR is uploaded but its start time is still in the future It will made active when the start time has been reached e Uploading The IVR file is currently being uploaded The user can change the status of an IVR file but only to the Inactive and Queued status Scheduling The CP Management Console has a scheduler that examines all the uploaded IVR files and determines what to do with them If an IVR file is Queued and the start date time has been reached the scheduler will set the status to Active The IVR file which has been Active till that moment will be set to Completed If two IVR files with the same start date and time are uploaded to one service the one that was uploaded last will be activated Uploading IVR files When a new IVR file is added a filename and a start date and time can be specified The status can be set to either Inactive or Queued When the Upload button is p
59. the software upgrade file and press Install to proceed with the software upload System parameters will automatically be saved Select the software File Press Cancel to abort now and go back to upgrade page To see a progress indication connect through telnet or ssh before pressing Install Install 1 Internet After the pkg file has been selected this will be uploaded into flash memory the Video Portal showing the screen below VideoPortal Management Microsoft Internet Explorer provided by TANDBERG File Edit View Favorites Tools Help ay Qs Q a Search S Favorites Ej m 5 8 x _ B Be Links Address http 10 31 1 8 18 Overview System status System configuration IP H 3233 SIP SNMP Misc Upgrade Software upgrade in progress Software upgrade in progress Please wait lt a v 5 cet D internet In case of an incorrect Release Key the original software will not be replaced an error message is generated as presented in the figure below 58 lt Y Q 5 Overview System status System configuration IP H 323 SIP SNMP Misc Upgrade Software installation failed The software upgrade failed The error message was Release key invalid TANDBERG Video Portal User Manual Internet 59 TANDBERG Video Portal User Manual
60. ts of third parties resulting from its use No license is granted under any patents or patent rights of TANDBERG TANDBERG Video Portal User Manual This document was written by the Research and Development Department of TANDBERG Norway We are committed to maintain a high level of quality in all our documentation Towards this effort we welcome you to Contact us with comments and suggestions regarding the content and structure of this document COPYRIGHT 2006 TANDBERG TANDBERG Video Portal User Manual Environmental Issues Thank you for buying a product which contributes to a reduction in pollution and thereby helps save the environment Our products reduce the need for travel and transport and thereby reduce pollution Our products have either none or few consumable parts chemicals toner gas paper Our products are low energy consuming products TANDBERG s Environmental Policy TANDBERG s Research and Development is continuously improving TANDBERG s products towards less use of environmentally hazardous components and substances as well as to make the products easier to recycle TANDBERG s products are Communication Solutions The idea of these solutions is to reduce the need for expensive time demanding and polluting transport of people Through people s use of TANDBERG s products the environment will benefit from less use of polluting transport TANDBERG s wide use of the concepts of outsourcing makes the
61. um the password has to be changed It is advised to enter also an email address In future versions this will be used for new functionalities Company Name Hosting Provider User Nam Qi customers Edit Customer Save E Page Loaded in 0 0035169124603271 seconds 26 TANDBERG Video Portal User Manual 4 3 Statistics Services gt gt statistics All tools have statistics functionality Whether a user actually sees the statistics tool depends on the permissions set for this user see paragraph 4 1 1 The default installation only contains one simple query Company Name Hosting Provider User Name Services Customers umb Isers Change P statistic Statistics With the query field below you can set conditions for the graphs that are generated Default there is set of graphs present if you have specific statistics requirements you can contact your provider for further information https MOR lt lt April 2006 gt gt O Today SM 26 27 28 29 3031 1 O Last Week EE dane O Last Month 12ff3 14 15 16 17 18 19 20 21 22 13 04 2006 From 23 24 25 26 27 28 28 30 1 2 3 4 5 6 Today Export Call Details Internet E 2 E S Page Loaded in 0 0075781345367432 seconds Internet 5 The default query allows for the generation of a number of simple bar graphs T
62. urity Secure Access support XML SOAP over HTTPS Web HTTP encrypted password and the services that can be disabled Video Quality H 263 and MPEG 4 simple profile video compression Audio Quality AMR G 711 audio compression Support AMR bit rate 4 75 kbit 12 2 kbit Interoperability Worldwide compatibility with standards based videoconferencing systems Compatible with all available WCDMA H324M video telephony capable handsets which support DTMF tones Management Interfaces SOAP Simple Object Access Protocol is a lightweight protocol for exchange of information in a decentralized distributed environment XML Extensible Markup Language is a flexible way to create common information formats and share both the format and the data on the World Wide Web intranets and elsewhere This functionality can be used by management systems like the TANDBERG Management Suite to control the Video Portal HTTP Web interface for system management call management such as call transfer diagnostics and software uploads HTTPS Hypertext Transfer Protocol over Secure Socket Layer is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server It uses Secure Socket Layer SSL as a sub layer under its regular HTTP application layering HTTPS uses port 443 instead of HTTP port 80 in its interactions with the lower layer TCP IP SSL uses 40 bit key size for the RC4 stream encryption
63. y the manufacturer Accessories Use only with a cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over Lightning Unplug this apparatus during lightning storms or when unused for long periods of time Servicing Do not attempt to service the apparatus yourself as opening or removing covers may expose you to dangerous voltages or other hazards and will void the warranty Refer all servicing to qualified service personnel Damaged Equipment Unplug the apparatus from the outlet and refer servicing to qualified personnel under the following conditions When the power cord or plug is damaged or frayed liquid has been spilled or objects have fallen into the apparatus apparatus has been exposed to rain or moisture apparatus has been subjected to excessive shock by being dropped or the cabinet has been damaged the apparatus fails to operate in accordance with the operating instructions TANDBERG Video Portal User Manual Contact us If you have any questions comments or suggestions please see the Online Support service at www tandberg net It is also possible to send a fax or mail to the attention of Product and Sales Support TANDBERG P O Box 92 1325 Lysaker Norway Tel 47 67 125 125 Fax 47 67 125 234 vi TANDBERG Video Portal User Manual

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