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SB5100 Series Cable Modem User Guide Introduction Before You

1. Dol need a user name or password to access the Internet or use e mail ft em X lt 6 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Computer System Requirements You can use any web browser such as Microsoft Your SURFboard cable modem is compatible with Microsoft Windows Macintosh and Internet Explorer or Netscape Navigator with UNIX computers your SURFboard cable modem For Microsoft Windows computers the Installation Ethernet Card Assistant application automatically checks your system configuration You can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem CD ROM Windows 95 UNIX or Macintosh computers must use the Ethernet connection You can use the Ethernet connection with any Windows Macintosh or UNIX computer equipped with a 10Base T or 10 100Base T Ethernet card If you use an Ethernet card it must be installed in your computer before you install the cable modem If it is not installed follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 98 Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires special USB driver software that is supplied on the SURFboard Cable Modem CD ROM You can upgrade your USB drivers
2. Setting Up a USB Driver in Windows 98 on page 12 If you continue to have problems contact your cable service provider Operating System is Microsoft Windows 2000 uL aaau Remove Driver sys file s System SURFboard R Driver inf file s Informati emove Driver inf file s Information USB Remove Digital Signature File Digital Catalog Cable Modem Remove Registry entries Status Press Remove Driver to start the Removal Process Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem http www Motorola com broadband ft X lt 48 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 1 Control Panel 1 On your Windows desktop click Start Ele Edit View Favorites Tools Help E Back t4 Qsearch Folders Bristory fa 2 Click Settings Addi Ja Control Panel G a P Je 3 Click Control Panel to display the Control Panel window 2S Minas o Add Remove Administrative b 4 Double click System to display the System Properties window Options Hardware Programs Tools S Gp a amp amp Display Folder Options Fonts Game Internet Controllers Options T b 508 QN ia i amp s D s y Keyboard Mouse Networkand Phone and Power Opt
3. Software License SURFboard Cable Modems Motorola Inc Broadband Communications Sector Motorola 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND Il RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is n
4. a o z es Folders X Name Size Type E Desktop C Acrobata File Folder EB My Computer Bin File Folder xe 35 Floppy A C Common File Folder Local Disk C C English File Folder x d usecm pa korean File Folder m g My Network Places C TradChinese File Folder Recycle Bin use File Folder 5 autorun inf 1KB Setup Information Launch exe 76KB Application Launch ini 1KB Configuration Settings llnetmotcm cat 8KB Security Catalog amp NetMotCM inf 8KB Setup Information gt NetMotCM sys 16KB System file 3 268KB Application 4 tls in 14 object s Disk free space 0 bytes 374 kB E My Computer 4 Home Print Exit FAQ Troubleshooting Glossary License Removing the USB Driver from Windows XP continued 13 14 15 16 17 18 19 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run In the Run window type explorer and click OK Double click My Computer Double click the Motorola CD icon D in the image Double click remove or remove exe to run the Remove utility from the SURFboard Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and
5. a o Make New Connection Motorola SurfBoard USB Cable Modem SB4100 ft eem X lt 26 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued DEP 5 Click Properties Information similar to the lower window is displayed Renee pem 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can Py nec skip to step 10 Speed 750 0 Kbps Acid D TO If Internet Protocol TCP IP is not in the list click Install The Select Network E ER E Component Type window is displayed Continue with step 7 Properties Disable Local Area Connection 2 Properties b lx General Connect using B Motorola SurfBoard USB Cable Modem SB5100 Configure Components checked are used by this connection rosoft Networks ior Microsoft Networks Uri ae Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks IT Show icon in taskbar when connected Close ft m X lt 27 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Wi
6. AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges This product was qualified under test conditions that included the use of the supplied cable between system components To be in compliance with regulations the user must use this cable and install it properly Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all N applicable product safety requirements of the country of use Installation of this product must be in accordance with national wiring codes To prevent overheating do not block the ventilation holes on the sides of the cable modem Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust ft em X lt ir SB5100 Series Cable Modem User Guide Home Print Exit This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference
7. Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive Found New Hardware Wizard Welcome to the Found Now before you plug in the USB cable A few seconds after you complete the USB Harawate Wizard connection the Found New Hardware window is displayed This wizard helps you install a device driver for a hardware device 1 Click Next 2 Be sure Search for a suitable driver for my device is selected 3 Click Next To continue cick Next Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same Install Hardware Device Drivers oo peces aei software program that enables a hardware device to work with NS This wizard will complete the installation for this device e Motorola SURFboard 5100 USB Cable Modem A device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do driver lt Back Cancel f m x lt q 16 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued
8. Disk C C English File Folder x d usecm pa korean File Folder m g My Network Places C TradChinese File Folder Recycle Bin use File Folder 5 autorun inf 1KB Setup Information Launch exe 76KB Application Launch ini 1KB Configuration Settings llnetmotcm cat 8KB Security Catalog amp NetMotCM inf 8KB Setup Information gt NetMotCM sys 16KB System file 3 268KB Application 4 tls in 14 object s Disk free space 0 bytes 374 kB E My Computer 4 Home Print Exit Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued 12 13 14 15 16 17 18 Insert the SURFboard Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run In the Run window type explorer and click OK Double click My Computer Double click the Motorola CD icon D in the image Double click remove or remove exe to run the Remove utility from the SURFboard Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like lt q 52 gt SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin In
9. IP Properties window You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for A n r ibsc obuss IP setres iyo TR 12 Click OK to close the Local Area Connection Properties window i When you complete the TCP IP configuration go to Verifying the IP Address in Windows O Use the following IP address 2000 or Windows XP on page 38 Obtain DNS server address automatically Use the following DNS server addresses ft am X lt 35 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address The following subsections describe verifying an IP Address Perform the appropriate procedure for you Windows version e Verifying the IP Address in Windows 95 Windows 98 or Windows Me on page 37 Verifying the IP Address in Windows 2000 or Windows XP on page 38 For a Macintosh or UNIX system refer to your user guide ft X lt 36 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 95 BEE Windows 98 or Windows Me r Ethemet Adapter Information PCI Bus Master Adapter x To check the IP address MEPIS EEES 1 Onthe Wi
10. USB cable from your PC or cable modem Primary Network Logon Client for Microsoft Networks d File and Print Sharing Description System Settings Change Q You must restart your computer before the new settings will take effect L Do you want to restart your computer now lt q 46 SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration ioj xi File Edit View Favorites Tools Help gt V p e ala dim amp X Back Forward Up Search Folders History Move To Copy To Delete Address a o z es Folders X Name Size Type E Desktop C Acrobata File Folder EB My Computer Bin File Folder xe 35 Floppy A C Common File Folder Local Disk C C English File Folder x d usecm pa korean File Folder m g My Network Places C TradChinese File Folder Recycle Bin use File Folder 5 autorun inf 1KB Setup Information Launch exe 76KB Application Launch ini 1KB Configuration Settings llnetmotcm cat 8KB Security Catalog amp NetMotCM inf 8KB Setup Information gt NetMotCM sys 16KB System file 3 268KB Application 4 tls in 14 object s Disk free space 0 bytes 374 kB E My Computer 4 Home Print Exit FAQ License Troubleshooting Removing the USB Driver from Windows 98 or Windows Me continued 7 Insert the SURFboard Cable Modem CD ROM in the CD ROM
11. and set up network connections and user c accounts Pi OC Click Network and Internet Connections to display the Network and Internet Connections window ft eem X 30 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued a ne 4 On the Network and Internet Connections Pick a task window click Network ae penis my Es Connections to display the LAN or High speed Internet connections Skip to step 6 a O B JO Search gt gt Folders B Network and Internet Connections gf Network and Internet Connections See Also g amp My Network Places ID Printers and Other i a Pick a task Z Remote Desktop e h Taa Be Phone and Modem Options e hea ues Create a connection to the network at your workplace Troubleshooters Set up or change your home or small office network 2 Home or Small Office Networking 2 remet Explorer or pick a Control Panel icon Network Diagnostics 5 my Internet Options L5 Network Connections ft X lt 31 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Installation amp Configuration Troubleshooting FAQ Glossary License Introduction Before You Begin Configuring TCP IP in Windows XP continued Control Panel ar 5 Ifa classic view similar to at left is displayed click Network Connections to
12. from our Downloads page http broadband motorola com noflash usb_drivers asp ft m X 4 7 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Installation and Configuration Overview To connect a single PC running Microsoft Windows To install and configure your cable modem for a single PC running Microsoft Windows to a SURFboard cable modem we recommend you can use the Installation Assistant using the Installation Assistant application Otherwise to install and configure your cable modem You can start the Installation Assistant from the Main Menu on the SURFboard Cable Modem 1 Install the cables as described in one of CD ROM In most cases the Installation Assistant e Cabling and Startup for a Single User on page 9 automatically configures your cable modem e Cabling for Multiple Users on page 40 2 If you are using the USB port only go to Setting Up a USB Driver on page 11 Ethernet users can skip this step 3 Configure TCP IP and verify the IP address for your computer following one of e Configuring TCP IP on page 22 Your Macintosh or UNIX user manual ft emm X a 8 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Sing
13. in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respects toutes les exigences du R glement sur le mat riel brouilleur du Canada ft em X lt dip SB5100 Series Cable Modem User Guide Home Print Exit This product is provided with a separate a separate Regulatory Safety Software License and Warranty Information card If one is not provided with this product please ask your service provider or point of purchase representative as the case may be e THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STA
14. the USB Driver from Windows 2000 continued _iojxi 7 Onthe Device Manager window double click Network Adapters 2 a ax 8 8 Device Manager l Action View ll e Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed E E MOTOROLA RUQZPT Uninstall E Computer on the window near the top H Disk drives E Display adapt amp ao dit 9 Click the Uninstall icon H 5 Floppy disk controllers pci drill 10 Close the Device Manager window H IDE ATA ATAPI controllers H A Keyboards El D Mice and other pointing devices 1 1 Close the Control Panel window 8 8 Monitors E Er Network adapters Bj 3Com EtherLink 10 100 PCI For ne PC Management NIC 3C905C TX 00 Cab d E snc Although your SURFboard cable modem model number may i 4 CI uM be different than in the images in this guide the procedure is BE d Universal Serial Bus controllers the same ft m X lt a 51 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration ioj xi File Edit View Favorites Tools Help gt V p e ala J a amp X Back Forward Up Search Folders History Move To Copy To Delete Address a o z es Folders X Name Size Type E Desktop C Acrobata File Folder EB My Computer Bin File Folder xe 35 Floppy A C Common File Folder Local
15. you can configure Windows Explorer as you like lt q 59 SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License SURFboard Cable Modem USB Driver Removal ATIS AA MOTOROLA Motorola Inc USB Driver Removal Utility This utility will remove the USB driver files and registry entries that are not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first Ensure your USB Cable Modem is disconnected perating System is Microsoft Windows XP perations Remove Driver sys file s System Completed SURFboard Remove Driver inf file s Information Completed USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband ft x Home Print Exit Removing the USB Driver from Windows XP continued 20 The window on the left is displayed Be sure the USB cable is disconnected 21 Click Remove Driver Informational messages similar to the ones shown at left are displayed on the SURFboard Cable Modem USB Driver Removal window After you remove the USB driver re install
16. 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 38 PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law
17. Found New Hardware Wizard 4 Be sure CD ROM drives is the only box checked Locate Driver Files XM Where do you want Windows to search for driver fles NS Click Next Search for driver files for the following hardware device e SB5100 USB Cable Modem 6 Click Next Ec cue e cM If the Insert Disk window is displayed be sure the SURFboard Cable Modem To start the search click Next If you are searching on a floppy disk or CD ROM drive ist the oppy dsk or CD belove cieka Ne o CD ROM is in the CD ROM drive and follow steps 7 to 11 Otherwise you can skip Optional search locations T Floppy disk drives to step 12 lt Back Cancel Found New Hardware Wizard Driver Files Search Results NSS The wizard has finished searching for driver files for your hardware device ey The wizard found a driver for the following device 2 SB5100 USB Cable Modem Windows found a driver for this device To install the driver Windows found click Nest amp d netmotem inf ft X 177 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued 7 Onthe Insert Disk window click OK The Files Needed window is displayed xi Please insert the Compact Disc labeled USBCM into 8 For the SB5100 if necessary select your CD ROM drive in the Cop
18. LA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued Device Manager Eile Action View Help gm SG e mx ma Bj carEwAY 1 Mj Computer ww Disk drives Wd Display adapters D DVD CD ROM drives Floppy disk controllers Ij Floppy disk drives 5 IDE ATA ATAPI controllers amp Keyboards Mice and other pointing devices fd Monitors Bl Network adapters Bl 3Com EtherLink XL 10 100 PCI For Complete PC Management NIC 3C905C TX MM Processors Sound video and game controllers System devices Universal Serial Bus controllers ft a x Home Print Exit 10 11 12 On the Device Manager window double click Network adapters Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top Click the Uninstall icon Close the Device Manager window Close the Control Panel window Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is the same lt q 58 gt SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration ioj xi File Edit View Favorites Tools Help gt V p e ala J a amp X Back Forward Up Search Folders History Move To Copy To Delete Address
19. NDARDS LISTED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD NOT ALL STANDARDS APPLY TO ALL MODELS NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright 2003 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft Windows and Windows Me are registered trademarks and Windows XP is a trademark of Microsoft Corporation Microsoft Windows screen shots are used by permission of Microsoft Corporation Macintosh is a
20. O E edel 2 Select Settings and then Control Panel from the pop up menus Client for Microsoft Networks HU Fan Eat se MDa TX Ethamet NIE 3 Double click the Network icon on the Control Panel window DPX1 10 USB Cable Modem Adapter Motorola SURFboard USB Cable Modem SB5100 of 4 Select the Configuration tab on the Network window Ad Hove mem 5 Verify that TCP IP is installed for the adapter that will be used to connect to the Primary Network Logon SURFboard cable modem If TCP IP is installed then skip to step 10 If TCP IP is cent cose Hanoi rj not installed for the adapter continue with step 6 File and Print Sharing Description Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is o Cancel the sams f xX lt 23 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Windows Me continued 6 Select the adapter to be used for the SURFboard cable modem connection and then Select Network Component Type i x click Add Click the type of network component you want to install 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window Protocol is a lan
21. SB5100 Series Cable Modem User Guide Click your selection there is a complete on page v Introduces your SURFboard cable modem and the controls on the and Lists the items needed to install your SURFboard cable modem and describes and Provides an overview and links for cabling and configuring your SURFboard cable modem including Provides suggestions to fix common problems Provides contact information Provides answers to common questions about the SURFboard cable modem Next page p gt WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES SHALL BE PLACED ON THE DEVICE CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES TO PREVENT ELECTRICAL SHOCK DO NOT USE THIS PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE CAUTION DO NOT OPEN THE UNIT DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL Caution Changes Or Modifications Not Expressly Approved By The Party Responsible For Compliance Could Void The User s Authority To Operate The Equipment It is recommended that the customer install an AC surge arrestor in the
22. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 ft X 67 SB5100 Series Cable Modem User Guide Home Print Exit Visit our website at www motorola com Q MOTOROLA 510981 001 12 03 MGBI
23. able Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes How fast are cable modems Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic volume and the speed of the sites you visit actual speed may vary Many network and other factors can affect download speeds Can still watch cable TV while using my cable modem Yes your cable TV line can carry the TV signal while you send and receive information on the Internet What are CableLabs Certified DOCSIS and Euro DOCSIS CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems interface with all compliant cable systems Your Motorola SURFboard cable modem is DOCSIS or Euro DOCSIS certified ft m X lt 62 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Q _ IfI have a cable modem can I still use my old 28 8 Kbps or 56 Kbps modem A Yes Although once you ve experienced the speed of cable Internet access you ll never again want to wait f
24. aisersakakiA Feu Al REFER rR PAR RAS mE E uER ER a nananana saaneessa 16 Setting Up a USB Driver in Windows Me eerta tatu no nau ht n tua hx ad nna ag ae kw Fkx 2 ara ru au rina nu2E 20 Setting Up a USB Driver in Windows XP csissisesesscsssassnsicsnasratsensnsansasrnnasnnaiensninadatiasueneesassanssantsunansaianne 21 Configuring TEPAP iT 22 Configuring TCP IP in Windows 95 98 or Windows Me eese 23 C nng ring TOPP in Windows 2000 e 26 f m xX v SB5100 Series Cable Modem User Guide Home Print Exit prec rele in Windows AP e 30 RIE WEL the IP Address ete H 36 Verifying the IP Address in Windows 95 98 or Windows Me eee 37 Verifying the IP Address in Windows 2000 or Windows XP eene 38 Renewing youri AddrosS eec 39 Cabling for Multiple USQIS aususimaaxbkkt ina ASa EE EFaMR kannaa aaa aaa aasa 40 Ethernet and USB RTT ENEE EEEN 40 Ethernet T i 41 Big ek lis gt aisixnssuaadirbiiuiuatu erate Pr renee ats uiia ida RO NAE E Srey era err Aner Morr ee i M Od Da M HER rere 42 Front Panel Lights and Error Conditions noe cscs aah aiana aea E ae ea 44 Removing the USB Driver from Windows 98 or Windows Me eene 45 Remov
25. ayed The following network components are installed 2 Click the Motorola SURFboard USB Cable Modem E Client for Microsoft Networks a I 3Com Fast EtherLink XL 10 100Mb TX Ethemet Adapter y EM Aa Although your SURFboard cable modem model number may SURFboard 5100 USB Cable Modem n 7 i 7 7 T gt SCom Fast EtherLink XL 10 100Mb TX Etheme w be different than in the images in this guide the procedure is d the same Remove Properties Primary Network Logon Client for Microsoft Networks fad Eile and Print Sharing Description network adapter is a hardware device that physically connects your computer to a network DK Cancel f m xX lt 45 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me continued Network zjx 3 Click Remove The Network window no longer displays Motorola SURFboard USB Configuration Identification TRU Control Cable Modem in the list The following network components are installed 4 Click OK The System Settings Change window is displayed mn Client for Microsoft Networks 3Com Fast EtherLink XL 10 100Mb TX Ethemet NIC 3C9 Dial Up Adapter Y7 NetBEUI gt 3Com Fast EtherLink XL 10 100Mb TX Ether Y TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Etheme y 6 Click Yes to restart your computer 4 E Disconnect the
26. d the cable modem Check that the electrical outlet is working If the Standby light is on the Internet connection is off Press the Standby button to reconnect to the Internet ft X 2 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Problem Possible Solutions Cannot send or receive data Check the lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 44 If all lights are off except the Standby light the cable modem is in Standby mode Press the Standby button to reconnect your Internet service If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your data service will not function Check the coaxial cable at the cable modem and wall outlet Hand tighten if necessary Check the IP address Follow the steps in Verifying the IP Address in Windows 95 Windows 98 or Windows Me on page 37 or Verifying the IP Address in Windows 2000 or Windows XP on page 38 Call your cable service provider if you need an IP address Check that the USB or Ethernet cable is properly connected to the cable modem and your computer Problems related to unsuccessful Remove the USB driver Follow the instructions
27. del number may be different than in the images in this guide the procedure is the same ft X a 1 SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Add New Hardware Wizard ES Motorola SURFboard 5100 USB Cable Modem Windows has finished installing the software that your new hardware device requires System Settings Change 2 To finish setting up your new hardware you must restart your computer L Do you want to restart your computer now ft mm x Home Print Exit Setting Up a USB Driver in Windows 98 continued After all the necessary files are loaded the window at upper left is displayed confirming a successful installation 10 Click Finish The window at bottom left is displayed 11 Click Yes to restart your computer When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 95 98 or Windows Me on page 23 If you have difficulties setting up the USB driver perform Removing the USB Driver from Windows 98 or Windows Me on page 45 and repeat this procedure If that does not correct your problem see the Regulatory Safety Software License and Warranty Information card provided with your SURFboard cable modem for information about obtaining warranty service lt q 15 SB5100 Series Cable Modem User Guide M MOTOROLA Introduction
28. display the LAN or High speed Internet connections Ele Edt View Favorites Tools Heb O B Ds pores FE control Panel gt w 2 i d Administrative Date and Time Display Folder Options Tools A g A es ew 5 Game Internet Keyboard Mouse Network Phone and A Windows Update Controllers Options Connections Modem Help end Support d N e gg e 9 82 mersand Scheduled Soundsand Speech eras Tasks Audio Devices Fonts Power Options Printers and Regional and Scan Faxes Language Came 2 es Taskbar and User Accounts leni ft m X lt 32 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued 6 Right click on your network connection If more than one connection is displayed be Fie Edt Vew Favortes Tons Advanced Heb sure to select the one for your network interface Qa P Prseach Py rolders F adress Network Connections 7 Select Properties from the pop up menu to display the Local Area Connection A LANor High Speed Internet P rope rties wi n dow ocal Area Connection inabled Disable Status Repair Bridge Connections Create Shortcut Rename Poors O Other Places Control Panel amp My Network Places E My Documents My Computer ft X lt 33 gt SB5100 Series Cable Modem User Guide Home P
29. drive After a short time a window with language choices is displayed Glossary 8 Press the Esc key on the keyboard to exit the start up screens 9 Tostart Windows Explorer click Start and select Run 10 In the Run window type explorer and click OK The Exploring window is displayed 11 Select your CD ROM drive D in the image at left 12 Double click remove or remove exe to run the Remove utility from the SURFboard Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed Your Windows Explorer may appear slightly different than in the image on this page There are slight variations between Windows versions and you can configure Windows Explorer as you like lt 47 gt SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me continued 13 Click Remove Driver to remove the USB driver SURFboard Cable Modem USB Dri R l x E After you remove the USB driver re install the USB driver on your computer M moTOROLA Motorola Inc USB Driver Removal Utility This utility will remove the USB driver files and registry entries that are not removed by the Device Managers uninstall process Be sure to About Setting Up a USB Driver in Windows Me on page 20 remove the driver using the Device Manager first
30. e you connect or disconnect the USB or Ethernet cable from your cable modem or PC always touch the coaxial cable connector on the cable modem to release any static charges rcm 99 o To prevent overheating the cable modem do not block the ventilation holes on its sides Do not open the cable modem Refer all service to your cable service provider Always make the wall Op Wipe the cable modem with a clean dry cloth Never use cleaning fluid or similar connection first chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Before you connect or disconnect the USB or Ethernet cable always touch the coaxial cable connector on the cable modem ft em X 45 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services To activate your service call your local cable service provider To receive data service you need to provide the MAC address printed on the bar code label marked CM HFC MAC ID on the bottom of the cable modem You can record it here You should ask your cable service provider the following questions Do you have any special system requirements e When can I begin to use my cable modem Arethere any files need to download after am connected
31. ecific DNS Suffix sunt beard con PeSS ee rrr n t 17 86 ui Subnet Mask o 2 2505557 i Z55256 265 224 2 Type exit and press ENTER to return to Windows C2 E If after performing this procedure your computer cannot access the Internet call your cable service provider for help ft X lt 39 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable ft Home Ethernet crossover cable Ethernet hub or switch pum Exit Print Installation amp Configuration Troubleshooting FAQ Glossary License Cabling for Multiple Users The SURFboard cable modem supports several multiple user configurations Along with an optional hub or router it can serve as an Internet gateway for up to 32 computers Not all service providers support multiple user service For information about multiple user service contact your cable service provider Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the cable modem as shown at top left Caution IN Do not connect both the Ethernet and USB cables to the same computer You can connect a single computer to the USB port and from one to 31 remaining users to an Et
32. ed with a Universal Serial Bus USB port directly to the dial up modem It lets you enjoy surfing the web USB port on the SURFboard cable modem without the long wait Because many network and other factors can affect performance the actual speed will vary Better Your cable modem is made by the company with over 50 years of cable TV expertise e Asingle computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard cable modem Two computers one to the USB port and one to the Ethernet port Upto 32 computers to a single SURFboard cable modem using an Ethernet hub as shown in Cabling for Multiple Users on page 40 ft em X 01 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License The model number on your cable modem may Top and Front Pa nel be different than in the illustrations and screen images in this guide For added security you can press the Standby button 1 to suspend your Internet connection No data is transmitted or received from the Internet when the Standby light is on All other front panel lights turn off until you press the Standby button again 1 The lights provide information about power communications and errors 2 Key Light Flashing On 3 2 Power Startup diagnostics in progress The cable modem is powered on 3 Receive Scanning for a receive The do
33. ever sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3 d party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not ft X 4 66 gt SB5100 Series Cable Modem User Guide Home Print Exit 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation
34. figuration go to Verifying the IP Address in Windows 95 Windows 98 or Windows Me on page 37 IV Detect connection to network media ft em X lt a 25 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 Control Panel E zigi xi 1 On the Windows Desktop click Start Ele Edit view Favorites Tools Help ae E Oen Caras GE E K sn ES EE 2 Select Settings and then Control Panel from the pop up menus ess Control Panel hs 0 S m Gg CQ ae Um Gy 3 Double click the Network and Dial up Connections icon on the Control Panel Siac Pagans eb Mme PR MM e window 49 amp o B 25 Fonts Garing erat Sevan Keyboard Ms Pere and 4 Onthe Network and Dial up Connections window double click Local Area 3 e E qE Connection number The value of number varies from system to system The Local 9 9 ii NE Power Printers QuickTime RealPlayer Regional Scannersand Sched ed Sounds and Area Connection number Status window is displayed Options Options Cameras Tasks Multimedia ag System Users and Passwords Connects to other computers networks and the Internet ff Network and Dial up Connections O x File Edit View Favorites Tools Advanced Help El lt Back gt Qsearch GyFolders CBristory Address E Network and Dial up Connections z es
35. fore You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Before You Begin Before you begin the installation check that you received the following items with your SURFboard cable modem Item Description Power adapter Connects the SURFboard cable modem to a power m adapter to connect to the AC electrical outlet Connects to the Ethernet port 10 100Base T Ethernet cable we9 USB cable e5 Connects to the USB port SURFboard Cable oV Contains the User Guide and USB drivers gt Modem CD ROM O You will need 75 ohm coaxial cable with F type connectors to connect your cable modem to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the cable modem The coaxial cable and RF splitter are available at consumer electronic stores ft emm X 4 4 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Precautions Postpone cable modem installation until there is no risk of thunderstorm or lightning To avoid damaging your cable activity in the area modem or PC with static electricity To avoid damaging the cable modem with static electricity e Always first connect the coaxial cable to the grounded cable TV wall outlet Befor
36. g FAQ License Glossary coaxial cable coax DOCSIS download downstream Ethernet expansion slot F type connector IP address ft Home A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire The shield minimizes electrical and radio frequency interference The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems and supporting equipment To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS cable modem downloads its configuration from a server during start up In a cable data network downstream describes the direction of data received by your computer from the Internet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps An opening in a computer where a circuit board can be inserted to add new capabilities A connector used to connect coaxial cable to equipment An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the destination IP address Your cable service provider assigns your cable modem an IP address
37. guage a computer uses Computers must use the same protocol to communicate R UTI 9 Click OK Click the Network Protocol that you want to install then click OK If you have X an installation disk for this device click Have Disk Manufacturers Network Protocols 4 IPX SPX compatible Protocol Y Microsoft 32 bit DLC Microsoft DLC f NetBEUI YT WAN support for ATM zi Have Disk teen f xX lt q 24 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Windows Me continued TCP IP Properties 2 xi 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the cable modem Bindings Advanced NetBIOS DNS Conftixcdisi elev WINS Corfu f ies 11 Click Properties The TCP IP window is displayed An IP address can be automatically assigned to this computer A If your network does not automatically assign IP addresses ask 12 Click the IP Address tab your network administrator for an address and then type it in the space below 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart your computer and click OK again When you complete TCP IP con
38. he wizard Finish f X lt q 21 SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP The SURFboard cable modem contains all required software You do not need to configure the cable modem but you must be sure that your computer is configured for TCP IP a protocol for communication between computers Perform one of e Configuring TCP IP in Windows 95 98 or Windows Me on page 23 e Configuring TCP IP in Windows 2000 on page 26 Configuring TCP IP in Windows XP on page 30 Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address Verifying the IP Address in Windows 95 Windows 98 or Windows Me on page 37 e Verifying the IP Address in Windows 2000 or Windows XP on page 38 Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer ft eem X 22 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 95 98 or Windows Me pesei KEI 1 Onthe Windows Desktop click Start Configuration Identification Access Control TEMO Ne RE
39. hernet hub as shown at bottom left You cannot connect more than one computer to the cable modem through the USB port lt 40 gt SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Ethernet Cable outlet You can connect up to 32 computers to an Ethernet hub connected to a SURFboard cable modem as shown at left Coaxial cable SURFboard cable modem Ethernet crossover cable Ethernet hub or switch Ethernet cable ft em X a 4p SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License gt Troubleshooting If the solutions listed here do not solve your problem contact your cable service provider Before calling your service provider try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem Restarting the cable modem may take 5 to 30 minutes Before calling your service provider try pressing the reset button on the rear panel Resetting the cable modem may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions on page 44 Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet an
40. hown at bottom left 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings I Show icon in taskbar when connected cee cece 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart your computer and click OK again internet Protocol TCP IP Properties xi General ee ree When you complete the TCP IP configuration go to Verifying the IP Address in Windows iri et 2000 or Windows XP on page 38 You can get IP settings assigned automatically if your network support Obtain DNS se C Use the folowi Prefered DNS ste Advanced Con ft X 290 SB5100 Series Cable Modem User Guide Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left Click Control Panel to display the Control Panel window The display varies Ez depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 Control Panel A a Ble Edt View Favortes Tools Hep Q B Ph Eo rods ess Be Control Panel e 7 ey pri Provides options for you to customize the appearance and functionality of your 5 d computer add or remove programs
41. in Installation amp Configuration Troubleshooting FAQ Glossary License On the Windows desktop click Start to display the Start window shown at left s Click Control Panel to display the Control Panel window The display varies EZ depending on your Windows XP view options If a Category view similar to below is displayed click Performance and Maintenance Otherwise skip to step 5 omy A LPane ed n Ble Edt Yew Favortes Toos Heb 7 a P sm Eo rodes yes tes etr fo outo ustom erect of yar rar ge account 23 Pc G xi S 9 3 ej 1 E 16 B Jo e i fi eem X lt 54 SB5100 Series Cable Modem User Guide Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License E Performance and Heintenanc fs On the Performance and Maintenance window click System to display the System Be Edt yew Favores Too Hep e E E Gn Sie eee Properties window Skip to step 6 I B B BJ zd Ss L4 si ft mm X lt 55 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Control Panel File gdt view Took Heb Q B D roes FE Addre Ee Accessibility Add Hardware Options Fonts Game Internet Keyboard Mouse Network Phone and Windows Update Controllers Options Connections Modem Help end Support d N e gg e 9 Power Options Printers and Regional and Scanne
42. in one of USB driver installation Removing the USB Driver from Windows 98 or Windows Me on page 45 Removing the USB Driver from Windows 2000 on page 49 e Removing the USB Driver from Windows XP on page 54 ft X 43 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Front Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If Receive The receive channel cannot be acquired The receive channel is lost Send The send channel cannot be acquired The send channel is lost Online IP registration is unsuccessful The IP registration is lost Power The cable modem is not properly plugged into The cable modem is unplugged or is in standby the power outlet mode Press the Standby button For more information about the lights see Top and Front Panel on page 2 ft X a4 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your Windows Desktop right click the Network Neighborhood icon for Network 2 xl Windows 98 or My Network Places for Windows Me and then select Properties Configuration Identification Access Cont The Network window is displ
43. ing the USB Driver from Windows 2000 eeeeeeseeeseeeeeeeeeeennne nennen nnne nnn 49 Removing the USB Driver from Windows XP eeeseeeeeeeeeeeeene nennen nennen entran nnn 54 nl rj US Mem Q 61 Freguent y Asked Questions duaasscuniskeMaszeupiidtisnsenxi idi exi NUM aM MUR ARUAMNUDUAREU DAMM bM UM M E UM da MUE 62 ME Lr a AM 64 chius 4E Je v m 66 f m xX lt vi gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Introduction E iar Congratulations you have a new Motorola SURFboard cable modem It provides asier d abd f high speed access to the Internet and other online services This cable modem transmits Unlike dial up modems or ISDN you re always on and receives data much faster than traditional dial up or ISDN modems Unlike a dial up always connected For easiest set up use the modem your SURFboard cable modem is always online Just open your browser and Installation Assistant on the SURFboard Cable surf Modem CD ROM You can use your high speed upgradeable cable modem to connect one or more Faster computers in your home or business to the Internet You can connect Your cable modem is up to 100 times faster than a Asingle computer equipp
44. ions Dial up Co Modem a 9 aoe t Printers Regional Scanners and Scheduled Sounds and Options Cameras Tasks Multimedia 8 amp Provides system information and changes environment settings Provides system information and changes environment settings Eg My Computer 7 ft m X lt 49 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued System PAREA E atx 5 On the System Properties window click the Hardware tab General Network Identification Hardware User Profiles Advanced 6 Click the Device Manager button to display the Device Manager window m Hardware Wizard The Hardware wizard helps you install uninstall repair uj unplug eject and configure your hardware Device Manager m The Device Manager lists all the hardware devices installed fom on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager r Hardware Profiles Hardware profiles provide a way for you to set up and store zg different hardware configurations Hardware Profiles ft em X lt 50 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing
45. is displayed Media State Cable Disconnected ii a 3 Type cmd and click OK A window like the one at upper left is displayed 4 Type ipconfig and press ENTER to display your IP configuration A display like the rer window at upper left indicates a normal configuration Microsoft Windows 2088 Version 5 00 2195 a E S gt CPPyEAgME SIPO AONNE KOORE COFRE If an Autoconfiguration IP Address is displayed as in the window at bottom left there os c is an incorrect connection between your PC and the cable modem or there are cable Ethernet adapter Local firea Connection 2 network problems Check Connection specific DNS Suffix 2 Subnet Masks st os ss oSI I L E 288 288 0 Your cable connections Default Gateway E pi E e Whether you can see cable TV channels on your television After verifying your cable connections and proper cable TV operation you can renew your IP address f EE xX lt 38 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address Sn x RES tout s de Miesa te Terenew your IP address C gt ipconfig renew 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Windows 20808 IP Configuration Ethernet adapter Local firea Connection 2 at left Internet access should be available Connection sp
46. le User Allow 5 to 30 minutes to power up the first time because the SURFboard cable modem must find and lock on the appropriate channels for communications 1 Be sure your computer is on and the cable modem is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the other end of the coaxial cable to the CABLE connector on the cable modem Hand tighten the connectors to avoid damaging them 3 Insert the SURFboard Cable Modem CD ROM into your CD ROM drive ash L3NY3HL3 ed 4 Plug the power cord into the 12VDC connector on the cable modem and the iin 2 electrical outlet This turns the SURFboard cable modem on You do not need to P unplug it when not in use 5 Check that the lights on the cable modem front cycle through this sequence To electrical e Power flashes during the self test and changes to solid green when the self test outlet step 4 is successfully complete e Receive flashes while scanning for the receive downstream channel and SURFboard cable modem changes to solid green when it is connected Send flashes while scanning for the send upstream channel and changes to solid green when it is connected Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete Always connect coaxial cable to the wall outlet first ft em X lt 9 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introd
47. n page 16 Setting Up a USB Driver in Windows Me on page 20 e Setting Up a USB Driver in Windows XP on page 21 When you finish setting up the USB driver you can continue with Configuring TCP IP on page 22 The SURFboard cable modem USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only ft X 1 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Ada New Hariata Wier Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive The tesd wearer ote US before you plug in the USB cable This CD contains the USB drivers and must be USB Composite Device inserted and read by the PC before you connect the cable modem to the PC Distineo A few seconds after you complete the USB connection the Add New Hardware Wizard FS window is displayed 1 Click Next 2 Be sure Search for the best driver for your device is selected c 3 Click Next Add New Hardware Wizard What do you want Windows to do C Display a list of all the drivers in a specific location so you can select the driver you want ft X 12 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Add New Hardware Wizard Windows will search for new drivers in i
48. ndows 2000 continued 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Select Network Component Type 2 xj Click the type of network component you want to install ERE ES 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Lotes Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed Protocol is a language a computer uses Computers must use the same protocol to communicate Select Network Protocol E X a Click the Network Protocol that you want to install then click OK If you have X an installation disk for this component click Have Disk Network Protocol AppleTalk Protocol Network Monitor Driver NWLink IPX SPX NetBIOS Compatible Transport Protocol Have Disk Carca ft eem X lt 28 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows 2000 continued EE 10 On the Local Area Connection number Properties window be sure the box next to iere Internet Protocol TCP IP is checked B9 Motorola SurfBoard USB Cable Modem SB5100 ENG 11 Click Properties The Internet Protocol TCP IP Properties window is displayed as Components checked are used by this connection s
49. ndows Desktop click Start IP Address 206 19 86 132 SubnetMask 255 255 255 224 2 Select Run The Run window is displayed Default Gateway 2061986129 3 Type winipcfg exe and click OK A window similar to the example at top left is Release Renew displayed Release _ Renewal More Info 4 Select your adapter name the Ethernet card or USB device 5 Click Renew The values for Adapter Address IP Address Subnet Mask and Default Gateway on your PC 6 Click OK after the system displays an IP address RUDE Ge NENG PN dO DONO If after performing this procedure your computer cannot access the Internet call your cable service provider for help In Windows 98 if autoconfiguration is displayed before the IP Address call your service provider ft m X a 357 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Verifying the IP Address in Windows 2000 e C WINNT System32 cmd exe ini Es IOTER TUE RON M or Windows XP C gt ipconf ig Windows 2088 IP Configuration To check the IP address Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix surfboard com Me lt SJ E da 1 On the Windows Desktop click Start Default Gateway 206 19 86 161 Ethernet adapter Local firea Connection 2 Select Run The Run window
50. ooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued Add New Hardware Wizard 8 Select The updated driver and click Next Windows has found an updated driver for this device and aore arei ae aane th ea If this window is not displayed verify that the SURFboard Cable Modem CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Removing the Ce Noise USB Driver from Windows 98 or Windows Me on page 45 Then repeat this procedure 9 After the window at bottom left is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM EST drive type your CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To install the files insert your Windows 98 CD ROM is in the CD ROM drive and click OK Add New Hardware Wizard Windows driver file search for the device Motorola SURFboard 5100 USB Cable Modem Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue e Please insert the disk labeled Windows 98 Second Edition CD ROM and then click OK Location of driver em D NETMOTCM INF Although your SURFboard cable modem mo
51. or traditional dial up services Q Ihave more than one computer Do need more than one SURFboard cable modem A No not if your computers are connected on a network The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem Q Dol need to change my Internet service provider ISP A Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information Q Dol need to subscribe to cable TV to get cable Internet access A No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own cable modem Check with your local cable company for specific information Q What type of technical support is available A Forquestions about your Internet service connection or cable modem contact your cable service provider Q What do do if my SURFboard cable modem stops working A Troubleshooting on page 42 provides tips to diagnose problems and simple solutions If you continue to have problems contact your cable service provider or Motorola as described in Contact Us on page 61 ft X a 63 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshootin
52. registered trademark of Apple Computer Inc Navigator is a registered trademark of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and other countries All other product or service names are the property of their respective owners Motorola Inc 2003 ft m X lt iv SB5100 Series Cable Modem User Guide Home Print Exit Contents d iptoltosroo TUTTO oH 1 Top andi Front Panel e c cacsdaneiwaapicingied A a a 2 ic e 3 Before Yoi EOD usada tena de lU ERpRM DE DUE UR EGER aeaa riae DS iaaiiai LUAM RUE RR ERAN AME 4 aint 150 Ren 5 o DIR Eum iic er T 6 Computer System Requirements oio oc eu rocnn oci io Ea inn PR vy o EFe Veo FR VENEREY E FE PY FPE XXe EXE Fe Fu a ku Y Re PEYVE Reg VER Fx Te Sodann 7 Ethernet Card Fe TT M HI 7 JE CONDE inte mp dE ETT 7 Installation and Configuration Overview eeeeeeeeeeeeeeeeeee nennen nennen nnne nnn nennt nnn nnne 8 Cabling and Startup Tor a Single LIEBE seserinis an 9M rOn ER EDU Aaa EN INN Miu 9 Setting Up a USB DAVOT e 11 Setting Up a USB Driver in Windows 98 sisisssssessatsticsnnedantasintsanasanssassadantnadannisnenasiainadaneabandadantaadannnsanns 12 Setting Up a USB Driver in Windows 2000 Liisus
53. rint Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued s s 8 On the Local Area Connection Properties window be sure Internet Protocol TCP IP A Local Area Connection Properties is checked If it is not checked check it General Authentication Advanced 9 Select Internet Protocol TCP IP and click Properties to display the Internet Ci t using uiii Protocol TCP IP Properties window E9 3Com EtherLink XL 10 100 PCI For Complete PC Manage This connection uses the following items v El Client for Microsoft Networks File and Printer Sharing for Microsoft Networks dal aos Packet Scheduler Internet Protocol TCP IP Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected ft mm X a 34 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Configuring TCP IP in Windows XP continued 10 On the Internet Protocol TCP IP Properties window verify that the settings are Internet Protocol TCP IP Properties correct as shown at left General Alternate Configuration 11 Click OK to close the TCP
54. rs and Scheduled Sounds and Speech Faxes Language Cameras Task Audio Devices d es Taskbar and User Accounts leni ft a x Home Print Exit w Administrative Date and Time Display Folder Options Tools Installation amp Configuration Troubleshooting FAQ Glossary Removing the USB Driver from Windows XP continued 5 License If a classic view similar to at left is displayed click System to display the System Properties window 4 56 gt SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows XP continued 3 x 6 On the System Properties window click the Hardware tab ystem Properties System Restore Automatic Updates Remote 7 Double click the Device Manager button to display the Device Manager window General Computer Name Hardware Advanced Add Hardware Wizard The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager Hardware Profiles Hardware profiles provide a way for you to set up and store aw different hardware configurations Hardware Profiles ft em X a 57 SB5100 Series Cable Modem User Guide Home Print Exit M MOTORO
55. stallation amp Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 2000 continued 19 The window on the left is displayed Be sure the USB cable is disconnected M MOTOROLA 20 Click Remove Driver a Motorola Inc USB Driver Removal Utiity Informational messages similar to the ones shown at left are displayed on the This utility will remove the USB driver files and registry entries that are SURFboard Cable Modem USB Driver Removal window not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first micros USB CEBA MOENIE tercer After you remove the USB driver re install the USB driver following Setting Up a USB Operating System is Microsoft Windows XP Driver in Windows 2000 on page 16 If you continue to have problems contact your Operations cable service provider Remove Driver sys file s System Completed SURFboard Remove Driver inf file s Information Completed USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information You can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband ft X a 53 SB5100 Series Cable Modem User Guide Home Print Exit Introduction Before You Beg
56. stalling the software for this device To close this wizard click Finish ft em X a 19 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed Add New Hardware Wizard E Windows has found the following new hardware Motorola SURFboard 5100 USB Cable Modem Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next 1 Click Next Windows automatically searches for the correct USB drivers and installs What would you ike to do them If the installation is successful the window at bottom left is displayed MM 2 Click Finish to complete the installation Otherwise be sure the SURFboard Cable Modem CD ROM is correctly inserted in your CD ROM drive C Specify the location of the driver Advanced When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 95 98 or Windows Me on page 23 Although your SURFboard cable modem model number may be different than in the images in this guide the procedure is
57. the USB driver following Setting Up a USB Driver in Windows XP on page 21 If you continue to have problems contact your cable service provider lt 60 gt SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Contact Us For information about customer service technical support or warranty claims see the Regulatory Safety Software License and Warranty Information card provided with your SURFboard cable modem In the United States and Canada if you need assistance while working with the SURFboard cable modem and related equipment supplied by Motorola If you rent or lease your Contact your cable service provider SURFboard cable modem If you own your SURFboard Call 1 877 466 8646 for technical and warranty support cable modem Support is available 24 hours a day seven days a week For answers to typical questions see Frequently Asked Questions on page 62 For information about Motorola consumer cable products education and support visit broadband motorola com ft emm X lt 61 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting Glossary License Frequently Asked Questions Here are answers to questions our customers frequently ask Q A gt Oo o PFD What is high speed cable Internet access C
58. the same ft emm X lt 20 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Welcome to the Found New BLIA Be sure the SURFboard Cable Modem CD ROM is inserted into the CD ROM drive before you plug in the USB cable A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed 585100 USB Cable Modem If your hardware came with an installation CD I we SO ov floppy disk insert it nom rn Be sure Install the software automatically is selected What do you wont the wizard to do Click Next Windows automatically searches for the correct USB drivers and installs a eat ie ulna them If the installation is successful the window at bottom left is displayed gt Install from a list or specific location Advanced Click Next to continue Click Finish to complete the installation Otherwise be sure the SURFboard Cable Modem CD ROM is correctly inserted in your CD ROM drive Next gt _ Cancel When you finish setting up the USB driver you can continue with on page 30 Completing the Found New pag Hardware Wizard The wizard has frished instaling the software for Although your SURFboard cable modem model number may gj Motorola SURFboard 5100 USB Cable Modem be different than in the images in this guide the procedure is the same Click Finish to close t
59. to provide a continuous Internet connection X lt 64 SB5100 Series Cable Modem User Guide Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ License MAC address The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard cable modem You need to provide the MAC address to your cable service provider MHz Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second RJ 45 The most common type of connector for Ethernet networks splitter A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range TCP IP Transmission Control Protocol Internet Protocol is a set of protocols that provides standards and rules for communication between networks upstream In a cable data network upstream describes the direction of data sent from your computer to the Internet USB Universal Serial Bus is a computer interface for add on devices such as printers scanners and cable modems When you connect your SURFboard cable modem to the USB port Windows 98 and later versions automatically recognize the cable modem ft X 65 SB5100 Series Cable Modem User Guide Home Print Exit
60. ts driver database on your hard drive and in any of the following selected locations Click Next to start the search Floppy disk drives T Microsoft Windows Update T Specify a location Back Came Add New Hardware Wizard Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search Floppy disk drives T con T Microsoft Windows Update Specify a location Browse ce ft x Home Print Exit Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 continued Be sure CD ROM drive is the only box checked Click Next The message Please wait while Windows searches for a new driver for this device is displayed If your computer successfully locates the driver skip to step 8 If your computer does not locate the driver the previous window is displayed again Select Specify a location and type the location of your CD ROM drive To load the driver successfully you may need to click Browse to manually select the driver file from the CD ROM For the SB5100 select the NetMotCM sys file Or For the SB5120 select the SB5120 inf file Click Next 13 SB5100 Series Cable Modem User Guide M MOTOROLA Introduction Before You Begin Installation amp Configuration Troublesh
61. uction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Cabling and Startup for a Single User continued Caution 6 Connect your computer to the cable modem using USB or Ethernet Do not connect both the Ethernet USB Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM N and USB cables to the same drive Connect the USB cable to the USB port on the cable modem Connect the computer other end to the USB port on your computer Then perform Setting Up a USB Driver on page 11 Connect to either Ethernet or USB Ethernet Connect the provided straight through Ethernet cable to the Ethernet connector on the cable modem Connect the other end to the Ethernet port on your computer Ethernet users do not need to set up USB 7 Perform the procedures for Configuring TCP IP on page 22 Computer SURFboard cable modem ft X lt 10 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver The following subsections describe setting up a USB driver Perform the appropriate procedure for your Windows version Be sure the SURFboard Cable Modem CD ROM is inserted in your CD ROM drive before you plug in the USB cable e Setting Up a USB Driver in Windows 98 on page 12 Setting Up a USB Driver in Windows 2000 o
62. wnstream channel is 4 downstream channel connection connected 4 Send Scanning for a send upstream The upstream channel is connected channel connection 5 Online Scanning for a network The startup process is complete 5 connection 6 PC Activity Transmitting or receiving data A device such as a computer or hub is connected to the USB or Ethernet connectors on the back panel 7 Standby This light does not flash Internet service is blocked because the Standby button was pressed If this light is on all other lights are off During normal operation the Power Receive Send and Online lights are on and the PC Activity light flashes when the cable modem is transferring data f m xX 442 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors and the power receptacle Key Item Description 1 ETHERNET The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector 2 USB The USB port provides a connection to USB equipped computers p CABLE The CABLE port provides a connection to the coaxial cable coax outlet 4 1 4 12VDC This connector provides power to the cable modem 3 2 ke 4 ft X lt 3 gt SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Be
63. y files from E your CD ROM drive D and then click OK list You can also click OK if you want files to be copied Cancel from an alternate location such as a floppy disk or a Or network server For the SB5120 be sure that the SB5120 CD ROM is in the CD ROM drive 9 Forthe SB5100 Click Browse Or For the SB5120 if necessary select your CD ROM drive in the Copy files from list xi and skip to step 11 amp Some files on USBCM are needed 10 For the SB5100 double click the NetMotCM sys file in the CD ROM root directory Cancel The Files Needed window is displayed Insert USBCM into the drive selected below and then cick OK 11 Click OK The Found New Hardware Wizard window is displayed Copy files from xi Browse ft X lt 18 SB5100 Series Cable Modem User Guide Home Print Exit M MOTOROLA Introduction Before You Begin Installation amp Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 continued 12 Click Finish to complete the installation Found New Hardware Wizard e Completing the Found New Hardware Wizard Mi Motorola SURFboard 5100 USB Cable Modem When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 2000 on page 26 If you have any difficulties setting up the USB driver perform Removing the USB Driver from Windows 2000 on page 49 and repeat this procedure Windows has finished in

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