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1. Cancel Save Figure 75 System Events gt Alert Events Lists Memory Usage e Detect Cycle The UCM6100 will perform the memory usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle e Alert Threshold If the detected value exceeds the threshold in percentage the UCM6100 system will send the alert 4 System Reboot Alert Settings System Reboot G Detect Cycle minute s e Cancel WE Figure 76 System Events gt Alert Events Lists System Reboot e Detect Cycle The UCM6100 will check the system reboot based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle 5 System Update Alert Settings System Update Gi Detect Cycle 5 minute s e Cancel Save Figure 77 System Events gt Alert Events Lists System Update e Detect Cycle The UCM6100 will check the system update based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 150 of 166 gelon Innovative IP Voice amp Video 6 System Crash Alert Settings System Crash GJ Detect Cycle 10 minute s e Figure 78 System Events gt Alert Events Lists System Crash e Detect Cycle The UCM will detect the event at each cycle based on the specified time Users can enter
2. Figure 59 Create New Event List Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 117 of 166 C isten Innovative IP Voice amp Video Table 39 Event List Settings Configure the name of this event list for example office event list URI Please note the URI name cannot be the same as the extension name on the UCM6100 The valid characters are letters digits and Select the available extensions listed on the local UCM6100 to be monitored in the event list If LDAP sync is enabled between the UCM6100 and the peer UCM6100 Remote Extensions the remote extensions will be listed under Available Extensions If not Local Extensions manually enter the remote extensions under Special Extensions field Manually enter the remote extensions in the peer register trunk to be l l monitored in the event list Special Extensions Valid format 5000 5001 9000 Remote extension monitoring works on the UCM6100 via event list BLF among Peer SIP trunks or Register SIP trunks register to each other Therefore please properly configure SIP trunks on the UCM6100 first before using remote BLF feature Please note the SIP end points need support event list BLF in order to monitor remote extensions When an event list is created on the UCM6100 and remote extensions are added to the list the UCM6100 will send out SIP SUBSCIRBE to the remote UCM6100 to obtain the remote extension status When the SIP end points registers and
3. Configure the global CallerID Name used for all outbound calls If Global OutBound CID Name configured all outbound calls will have the CallerID Name set to this name If not the extension s CallerID Name will be used Specify the operator extension which will be dialed when users presses Operator Extension 0 to exit voicemail application The operator extension can also be used in IVR option Configure the number of seconds to ring an extension before the call goes to the user s voicemail box The default setting is 60 Ring Timeout Note This is the global value used for each extension if Ring Timeout field is left empty on the extension configuration page If enabled users will hear voice prompt before recording is started or Record Prompt stopped For example before recording the UCM6100 will play voice prompt The call will be recorded The default setting is No Extension Preferences If enabled strong password will be enforced for the password created on the UCM6100 The default setting is enabled Enforce Strong Passwords Strong Password Rules 1 Password for voicemail voicemail group outbound route DISA password call queue and conference requires non repetitive and Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 125 of 166 Enable Random Password Disable Extension Range Custom Name of Pickup Group Deg Innovative IP Voice amp Video non sequential digits with a minimum length
4. authentication on the UCM6100 Configure the duration in seconds for the detected host to be banned The Banned Duration i default setting is 300 If set to 1 the host will be always banned Within this duration in seconds if a host exceeds the max times of retry as Max Retry Duration l l l defined in MaxRetry the host will be banned The default setting is 5 Configure the number of authentication failures during Max Retry Duration MaxRetry ee before the host is banned The default setting is 10 Configure IP address CIDR mask or DNS host in the whiltelist Fail2Ban will not Fail2Ban Whitelist ban the host with matching address in this list Up to 5 addresses can be added into the list Local Settings Enable Asterisk service for Fail2Ban The default setting is disabled Please Asterisk Service make sure both Enable Fail2Ban and Asterisk Service are turned on in order to use Fail2Ban for SIP authentication on the UCM6100 Configure the listening port number for the service The default setting is 5060 Ge and 5061 Up to 5 ports can be added into the list Configure the number of authentication failures during Max Retry Duration Verse before the host is banned The default setting is 10 Please make sure this option is properly configured as it will override the MaxRetry value under Global Settings CHANGE PASSWORD After login the Web GUI for the first time it is highly recommended for users to change
5. e Added manual time settings TIME SETTINGS e Added Enable Pick Extension and Extension Segment options for auto provisioning settings Table 20 Auto Provision Settings e Changed one of the discovery method from SIP MESSAGE OPTIONS to SIP MESSAGE NOTIFY in zero config feature DISCOVERY e Added pickup group feature EXTENSIONS Table 40 UCM6100 Feature Codes e Added PSTN detection instructions for Auto Detect and Semi auto Detect PSTN DETECTION e Added Auth ID option for SIP register trunk configuration Table 25 VolP Trunk Configuration Parameters e Added LDAP sync options for peer SIP trunk Table 25 VoIP Trunk Configuration Parameters e Changed the default setting of outbound route Privilege Level from Internal to International to avoid potential misconfiguration and security risk Table 26 Outbound Route Configuration Parameters e Added DISA and Fax to inbound route default destination options Table 27 Inbound Rule Configuration Parameters e Added DISA and Fax to IVR key press event options Table 30 IVR Configuration Parameters e Added Min Message Time option in voicemail settings Table 31 Voicemail Settings e Added Fax setting samples FAX T 38 e Added DISA support for inbound route and IVR DISA Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 12 of 166 ream e Added Event List support to monitor local extensions and remote extensions EVENT LIST
6. Firmware Version 1 0 4 7 Deg Innovative IP Voice amp Video conference call Note e If Public Mode is enabled the password is not required to join the conference bridge thus this field is invalid e The password has to be at least 4 characters If enabled conference participant could press the key to access the conference bridge menu The default setting is No If enabled the calls in this conference bridge will be recorded automatically in a wav format file All the recording files will be displayed and can be downloaded in the conference web page The default setting is No If enabled if there are users joining or leaving the conference voice prompt or notification tone won t be played The default setting is No Note Quiet Mode and Announce Callers cannot be enabled at the same time If enabled the participants will not hear each other until the conference administrator joins the conference The default setting is No Note If Quiet Mode is enabled the voice prompt for Wait For Admin will not be announced If enabled users could press 0 to invite other users with the users permission or press 1 to invite other users without the user s permission to join the conference The default setting is No Note Conference administrator can always invite other users without enabling this option If enabled the caller will be announced to all conference participants when there the calle
7. Stop traceroute to www google com 74 125 224 179 kr dr dir T ae 81 81 cswi LosAngelesl Level3 net 4 69 137 10 14 700 ms 33 675 ms 14 675 ms ae 1 60 edgel LosAngelesd9 Level net 4 69 144 10 14 000 ms ae 4 90 edgel LosAngeles9 Level3 net 4 69 144 202 17 900 ms 11 725 ms 9 GOOGLE NG edget LosAngeles9 Level net 4 53 226 6 20 625 ms 21 550 ms 14 600 ms 10 64 233 174 238 64 233 174 238 13 325 ms 19 450 ms 13 900 ms 11 72 14 236 11 72 14 236 11 15 675 ms 15 025 ms 15 275 ms 12 lax02s01 in f19 1e100 net 74 125 224 179 13 775 ms 11 925 ms Done Figure 95 Traceroute Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 165 of 166 ndstream Innovative IP Voice amp Video EXPERIENCING THE UCM6100 SERIES IP PBX Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream UCM6100 series I
8. ndstrearn Innovative IP Voice amp Video Grandstream Networks Inc UCM6100 Series IP PBX Appliance User Manual Grandstream Networks Inc www grandstream com E ten Innovative IP Voice amp Video UCM6100 Series IP PBX User Manual Index CHANGE LOG i avanananananannnnnnnnsnnnananananansnsnnnsnnsnanevannnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 11 FIRMWARE VERSION 1 0 4 7 c cccccccecececcccccccecececececuuscaceuececuauaeausuenenuauausuaueneuauatstsneneceatstsusneneatanaes 11 FIRMWARE VERSION 1 0 3 13 ooo ccccc cece cccceccccccececececececucacauececuauacauauececuauaususueneceauaestsneneauatstsusneneananars 11 FIRMWARE VERSION 1 0 2 21 cccccccccccecccccccecececececuuacaenuenecuauaeausuenecuataesuaueneceauaestsneneuatstsusneneananass 12 FIRMWARE VERSION 1 0 1 22 cc ccccccccececccuccccccececucuaucucuevecucuaucusueracuauausueuavacuauausueuenecuanansesuenecranass 13 WELCOME ek N KANN KN NN KN NNN NN ENN NNN NN ENNEN NN NNN REN NN NNN NENNEN NN NNN KEN NN ENN NNN NN ENN 14 PRODUCT OVERVIEW i annennnennnnnnnneunnnnnnnnnsnsunnnnunnsunnnuunnnnnnnunnnnnnnennnnnnnnn 15 EEATUREHIGHTUIGHTeG nannan nannaa oraa AAPA A ARAA LAADA A ran nanan ranana 15 TECHNICAL GPECIEICATIONG 15 INSTALLATION BEE EES 18 EQUIPMENT PACKAGING cccccccccecscececcccccecececececucuacsusuececeauaeausnenenuatsesuaueneceauatstsneneauavstsnsneneatanaes 18 CONNECT YOUR UCMeGio0n nannan naaraana anaa Lana Annaan anaana nnana nena 18 CONNECT THE
9. HomeNumber E E E P E E EB E E Fax Cancel Save All Figure 16 Edit LDAP Phonebook Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 42 of 166 C istan Innovative IP Voice amp Video LDAP CLIENT CONFIGURATIONS The configuration on LDAP client is similar when you use other LDAP servers Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook Please follow the instructions in the LDAP Client Configurations section described below Assuming the server base dn is dc Grandstream configure the LDAP clients as follows case insensitive Base DN dc Grandstream Login DN Please leave this field empty Password Please leave this field empty Anonymous Please enable this option Filter CallerIDName AccountNumber Port 389 To configure Grandstream IP phones as the LDAP client please refer to the following example Server Address The IP address or domain name of the UCM6100 Base DN dc Grandstream User Name Please leave this field empty Password Please leave this field empty LDAP Name Attribute CallerrDName Email Department FirstName LastName LDAP Number Attribute AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter AccountNumber LDAP Name Filter CallerIDName LDAP Display Name AccountNumber CallerIDName LDAP Version If existed please select LDAP Version 3 Port 389 The following figure shows th
10. Qualify Frequency Fax Detection gelon to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used Register IAX Trunk Configuration Parameters Provider Name Host Name Keep Trunk CID Caller ID CalleriID Name Username Password Codec Preference Firmware Version 1 0 4 7 Configure the provider name for the VoIP trunk This is a unique label to identify the trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider server of the trunk If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might no
11. e Added feature code 0 for Disconnect Table 40 UCM6100 Feature Codes e Added feature code 8 for Pickup Extension in pickup group feature Table 40 UCM6100 Feature Codes e Added Record Prompt and Custom Name of Pickup Group options in internal options Table 41 Internal Options General e Added warning information for Allow Guest Call option to avoid potential security risk caused by misconfiguration Table 46 IAX Settings General e Changed reset mode to two mode User Data and All RESET AND REBOOT FIRMWARE VERSION 1 0 1 22 e This is the initial version Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 13 of 166 E ten Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream UCM6100 series IP PBX appliance The UCM6100 series IP PBX is an innovative IP PBX appliance designed for small to medium business Powered by an advanced hardware platform with robust system resources the UCM6100 offers a highly versatile state of the art Unified Communication UC solution for converged voice video data fax and video surveillance application needs Incorporating industry leading features and performance the UCM6100 offers quick setup deployment with ease and unrivaled reliability all at an unprecedented price point A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by thi
12. 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Subnet Mask DNS Server 1 Enter the DNS server 1 address for static IP settings The default setting is Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 31 of 166 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value gelon 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Method is set to Dual Default Interface IP Method Gateway IP IP Address Subnet Mask DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Method Firmware Version 1 0 4 7 If Dual is selected as Method users will need assign the default interface to be LAN 1 mapped to UCM6102 WAN port or LAN 2 mapped to UCM6102 LAN port and then configure network settings for LAN 1 LAN 2 The default interface is LAN 2 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the IP address for static IP settings The default setting is 192 16
13. 166 gelon Innovative IP Voice amp Video SYSTEM EVENTS The UCM6100 can monitor important system events log the alerts and send Email notifications to the system administrator ALERT EVENTS LIST The system alert events list can be found under Web GUI gt Status gt System Events gt Alert Events List Click on P to configure the parameters for each event 1 Disk Usage Alert Settings Disk Usage Gi Detect Cycle minute s e CO Alert Threshold Figure 73 System Events gt Alert Events Lists Disk Usage e Detect Cycle The UCM6100 will perform the internal disk usage detection based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle e Alert Threshold If the detected value exceeds the threshold in percentage the UCM6100 system will send the alert 2 Modify Admin Password Alert Settings Modify Admin Password CO Detect Cycle minute s e Cancel Save Figure 74 System Events gt Alert Events Lists Modify Admin Password e Detect Cycle The UCM6100 will initiate the admin password check based on this cycle Users can enter the number and then select second s minute s hour s day s to configure the cycle Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 149 of 166 andstream Innovative IP Voice amp Video 3 Memory Usage Alert Settings Memory Usage Gi Detect Cycle second s e GJ Alert Threshold
14. 1X and Port Forwarding UCM6102 only BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102 UCM6104 and UCM6108 UCM6116 respectively Table 7 UCM6102 Network Settings gt Basic Settings Select Route Switch or Dual mode on the network interface of UCM6102 The default setting is Route e Route WAN port interface will be used for uplink connection LAN port interface will Method be used to serve as router e Switch WAN port interface will be used for uplink connection LAN port interface will be used as bridge for PC connection e Dual Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 30 of 166 tream Innovative IP Voice amp Video Both ports can be used for uplink connection Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway IP for this interface Preferred DNS Server Enter the preferred DNS server address WAN when Method is set to Route IP Method Select DHCP Static IP or PPPoE The default setting is DHCP Gateway IP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is Subnet Mask 255 255 0 0 IP Address Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for static IP settings The default setting
15. 7 UCM6100 Series IP PBX User Manual Page 82 of 166 gelon Innovative IP Voice amp Video Select By Week or By Day and specify the date for the trunk to use Date the inbound rule Week Select the day in the week to use the inbound rule Select the default destination for the inbound call e By DID for VoIP trunk only When By DID is used the UCM6100 will look for the destination based on the number dialed which could be local extensions conference call queue ring group paging intercom group IVR voicemail groups and Fax extension as configured in DID destination under DID Features dialog If the dialed number matches the DID pattern the call will be allowed to go through Destination de e Voicemail Conference Room Queue Ringgroup Page Vmgroup Fax DISA IVR DID Features Dial Trunk If enabled external users calling into the UCM6100 can dial outbound calls via the UCM6100 trunks by DID The default setting is No Select the DID destination Only the selected category can be reached by DID using this inbound route DID Destination BLACKLIST CONFIGURATIONS Firmware Version 1 0 4 7 User Extension This is always selected by default Conference Call Queue Ring Group Page Intercom Group IVR Voicemail Groups Fax Extension UCM6100 Series IP PBX User Manual Page 83 of 166 gelon nnovative IP Voice amp Video In the UCM6100 Blacklist is supported for all inbound routes U
16. Account 3 614 H RE Account4 615 Cancel Save Figure 24 Assign Extension To Device After saving the edit dialog the XML config file will be generated in the UCM6100 Reboot the phone to trigger the phone to download the config file CREATE NEW DEVICE Users could also directly create a new device and assign the extension before the device is discovered by the UCM6100 Once the device is plugged in it can then be discovered and provisioned by the UCM6100 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 53 of 166 gelon nnovative IP Voice amp Video Click on Create New Device and the following dialog will show Enabled Hot Desking Optional fill in the MAG address required IP address optional Version optional Model optional and the extension to assign to the device Click on Save to add the device to the provision list Create New Device Enable Hot Des king MAC Address Oo IP Address Version Model oOo Account Select Account 1 None Le Cancel Save Figure 25 Create New Device PROVISIONING After the discovery and assignment configuration on the UCM6100 reboot the device to be provisioned The device will start downloading the config file Once boot up the device will then reboot again by itself to take the configuration from auto provisioning with the assigned extension registered EXAMPLES Depending on the topology the discovery and provi
17. Call Numbers Configure the maximum number of calls allowed for a single IP address Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 131 of 166 Max Unvalidated Call Numbers Call Number Limits IP or IP Range Firmware Version 1 0 4 7 E ten Innovative IP Voice amp Video Configure the maximum number of unvalidated calls for all IP addresses Configure to limit the number of calls for a give IP address of IP range Enter the IP address or a range of IP addresses to be considered for call number limits For example emnene 11 11 11 11 22 22 22 22 UCM6100 Series IP PBX User Manual Page 132 of 166 gelon Innovative IP Voice amp Video SIP SETTINGS The UCM6100 SIP global settings can be accessed via Web GUI gt PBX gt SIP Settings SIP SETTINGS GENERAL Table 49 SIP Settings General Configure the host name or domain name for the UCM6100 Realms MUST be globally unique according to RFC3261 The default setting is Grandstream Bind UDP Port Configure the UDP port used for SIP The default setting is 5060 Configure the IP address to bind to The default setting is 0 0 0 0 which means binding to all addresses If enabled the UCM6100 allows unauthorized INVITE coming into the PBX and the call can be made The default setting is No Realm For Digest Authentication Bind IP Address Allow Guest Calls Warning Please be aware of the potential security risk when enabling Allow Guest Calls
18. Configure the number of seconds to ring each member If set to 0 it will Ring Timeout on Each Member keep ringing The default setting is 30 seconds Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 102 of 166 Enable Voicemail Secret Email Address gelon Innovative IP Voice amp Video Note The actual ring timeout might be overridden by users if the phone has ring timeout settings as well If enabled users could select to use the ring group extension as the voicemail or select another extension s voicemail box as the ring group voicemail Configure the password to access the ring group extension s voicemail Note The password has to be at least 4 characters Configure the Email address of the ring group extension s voicemail If Attach Web GUI gt PBX gt Voicemail gt Voicemail Email Settings the voicemail can Recordings to E mail is enabled from be sent to the ring group s Email address as attachment Edit Ring Group 6400 Ring Group Name Techsupport Extension 5400 Avaliable Users 5004 Front Desk P 5005 Warehouse J 5006 Sales 5008 Customer Service GI 5009 RMA ENN Shinninna EN Ring Group Options Ring Strategy Ring in order Ring Timeout on Each Member 30 Sy OU Enable Voicemail Voicemail 4734199802 Secret Email Address FRE Ring Group Members 5000 John Doe 5001 Stacy Green 5002 Tom Lin 5003 Ricky Chan 9 5007 Tech Su
19. DNS Server address STORAGE USAGE Users could access the storage usage information from Web GUI gt Status gt System Status gt Storage Usage It shows the available and used space for the following partitions e Configuration partition This partition contains PBX system configuration files and service configuration files e Data partition Voicemail recording files IVR file music on hold files and etc e USB disk USB disk will display if connected e SD Card Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 147 of 166 SD Card will display if connected Storage Usage Configuration Partition Total 96MB Available 54 MB E Used 40 MB USB Disk Partition 1 Total 1 888MB Available 1 855 MB E Used 31 MB Data Partition Total 3 168MB Available 3 071 MB PS Used 95 MB SD Card 1 Partition 1 Total 3 808MB Available 3 455 MB PS Used 351 MB gelon Innovative IP Voice amp Video Figure 71 System Status gt Storage Usage RESOURCE USAGE When configuring and managing the UCM6100 users could access resource usage information to estimate the current usage and allocate the resources accordingly Under Web GUI gt Status gt System Status gt Resource Usage the current CPU usage and Memory usage are shown in the pie chart Resource Usage CPU Usage Memory Usage Figure 72 System Status gt Resource Usage Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 148 of
20. Digit from 2 9 Wildcard Match one or more characters I Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 To specify the outbound route based on caller ID add callerID to the above pattern The outbound call has to match both the pattern and the callerID to use this outbound route UCM6100 Series IP PBX User Manual Page 79 of 166 Privilege Level Password Send This Call Through Trunk andstream Innovative IP Voice amp Video Example 5XXX 1234567890 Select privilege level for the outbound rule e Internal The lowest level required All users can use this rule e Local Users with Local National or International level are allowed to use this rule e National Users with National or International level are allowed to use this rule e International The highest level required Only users with international level can use this rule The default setting is International Please be aware of the potential security risks when using Internal level which means all users can use this outbound rule to dial out from the trunk Configure the password for users to use this rule when making outbound calls Use Trunk Strip Prepend Select the trunk for this outbound rule Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk Example The users wi
21. EEEE EEEE EEEn n rnrn rnanan 133 IP SETTING N O aaen E tern E EOE E E E E 134 PETE Se Sl ON TURN cece ZZ 3226 134 SIP SETTINGS TCP Ave 135 SIP SETTINGS NAT E 136 PENT 137 PENNEN 139 STATUS AND REPORTING mrennnnnnnnnnnnnnnnnnnnnnnnnennnnnnennnnnnennnnnnnnnnnnnnnnnnnn 140 NR 140 TU 140 ee 141 SIE 143 CONFERENCE ROONG EEE EE 144 MERE NN 144 TENNENE 145 SYSTEM STATUS 146 FEL 146 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 4 of 166 vative IP Voice amp Video Gin 7 EN 14 STORACE USAC E hht 147 RESOURCE I EEE 148 SES 149 MEAT 149 TELEN EEE 151 ALERT CONTACT EEE NENNE 151 SKI 151 EE Ne 155 UPGRADING AND MAINTENANCE reennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnen 156 De OT 156 EE 156 UPGRADING VIA Te e E 157 NO LOCAL FIRMWARE SERVERS ENEE 159 Se OE EE EE 159 Eeer 159 EVAN 160 RESTORE CONFIGURATION FROM BACKUP ELE 161 ENN EN 162 SE 0 0 EEE 163 EE 163 TROUBLESHOO ING EEE 164 ETHERNET CAPTURE ENEE 164 PP 164 EN 165 EXPERIENCING THE UCM6100 SERIES IP PBX ennnnnnnnnnnnnnnnnnnnnnnnnn 166 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 5 of 166 E ten Innovative IP Voice amp Video Table of Tables UCM6100 Series IP PBX User Manual Table 1 Technical Gpoecifcatons 15 Table 2 UCM6102 UCM6104 Equipment Packaging cccccescccceesececceeceeeeeseeesseeeeeseeeeceessaeeesseeeeesaees 18 Table 3 UCM6108 UCM6116 Eq
22. EREE CANTES NNE 45 TOSTE NE 45 Table 19 Time Auto Uodaimg 46 Table 20 Auto Provision Settings ccccccseccccceseceeceeeececeeeeeeeceesceesaeseceeceeceessuseeesseaeeeeseaeeeessaeeeesseeeeessaaes 51 Table 21 Extension Configuration Harameiers 57 Table 22 Batch Add Extension Harameiers e aE 60 Table 23 Analog Trunk Configuration Parameters ccccccccccsseccecseeeeeeceeeceeseeeecesseeeceeseaeceessaeeessaeeessaees 65 Table 24 PSTN Detection For Analog Trunk cccccccccccseececceeececeeeeeeeceeeceeseaueeesseaeeeesseeceesseeeesseeeessaees 70 Table 25 VoIP Trunk Configuration Parameters 000nnn00annnnannnonannnnnnnnnnnnrnnnnrronnrrnnnnrrrnnrrronnrrennrrrnenerene 71 Table 26 Outbound Route Configuration Parameters cccccccccccsseccecceeeceeceeceesseeeceeeeeeceesseeeessaeeeessaees 79 Table 27 Inbound Rule Configuration Parameters cccccccccssecceceeseceeceeeceeseeeeceseeeeceseeeeeeessaeeeeeseeeessaaes 81 Table 28 Conference Bridge Configuration Parameters cccccccsseccecceseceeceeseeeseeeceeeseceesseeeessaeeessaaes 85 Table 29 Conference Caller IVR Menu n nnannnnnannnnennnnnannnonnnnnnnnnnonnnrnnnnrnnsnrrnsnnrronnrrnnnnrrennrrennnrresnrernnnrrene 89 Table 30 IVR Configuration Parameters cccccccccccsssccecceseceeceesceeseeeeceeceeeceeseuaeeesseaecesseueeeessaaeeessaeeessanes 91 Table 31 VOGGen l SENGS E 98 Table 32 Voicemail Email Settings s ccsscexecesevi
23. HomeNumber 5008 Customer Service CG OO OO Go do e Fax dali RMA Shipping Test Cancel Figure 14 Default LDAP Phonebook Attributes LDAP PHONEBOOK Users could use the default phonebook edit the default phonebook as well as add new phonebook on the LDAP server The first phonebook with default phonebook dn ou pbx dc pbx dc com displayed on the LDAP server page is for extensions in this PBX Users cannot add or delete contacts directly The contacts Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 41 of 166 gelon information will need to be modified via Web GUI gt PBX gt Basic Call Routes gt Extensions first The default LDAP phonebook will then be updated automatically A new sibling phonebook of the default PBX phonebook can be added by clicking on Add under LDAP Phonebook section Add Phonebook CO Phonebook Prefix Gi Phonebook DN Figure 15 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook DN will be filled with ou people dc pbx dc com AH Once added users can select to edit the phonebook attributes and contact list see figure below or select to delete the phonebook Edit Phonebook ou people dc pbx dc com LDAP Attributes Contact List AccountName CallerIbName Email FirstName LastName Department Mobile Number
24. IVR prompt file is successfully added to the UCM6100 it will be added into the prompt list options for users to select in different IVR scenarios RECORD NEW IVR PROMPT In the UCM6100 Web GUI gt PBX gt Internal Options gt IVR Prompt page click on Record New IVR Prompt and follow the steps below to record new IVR prompt Record New IVR prompt File Name Welcome Prompt 1 Format WAM Le Dial This User Extension to 6000 Record New Voice Prompt Figure 38 Record New IVR Prompt e Specify the IVR file name e Select the format GSM or WAV for the IVR prompt file to be recorded e Select the extension to receive the call from the UCM6100 to record the IVR prompt e Click the Record button A request will be sent to the UCM6100 The UCM6100 will then call the extension for recording the IVR prompt from the phone e Pick up the call from the extension and start the recording following the voice prompt e The recorded file will be listed in the IVR Prompt web page Users could select to re record play or delete the recording Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 93 of 166 gelon Innovative IP Voice amp Video UPLOAD IVR PROMPT If the user has a pre recorded IVR prompt file click on Upload IVR Prompt in Web GUI gt PBX gt Internal Options gt IVR Prompt page to upload the file to the UCM6100 The following are required for the IVR prompt file to be successfully uploaded and used
25. Manual Page 78 of 166 OUTBOUND ROUTES E ten Innovative IP Voice amp Video CALL ROUTES In the UCM6100 an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern This allows different patterns to be dialed through different trunks e g Local 7 digit dials through a FXO while Long distance 10 digit dials through a low cost SIP trunk Users can also set up a failover trunk to be used when the primary trunk fails Go to Web GUI gt PBX gt Basic Call Routes gt Outbound Routes to add and edit outbound rules e Click on Create New Outbound Rule to add a new outbound route e Click on to edit the outbound route e Click on to delete the outbound route e Clickon to move the outbound route up down to arrange the priority of the outbound rule The outbound rule listed on the top has higher priority When the dialing pattern matches two or more outbound rules for example the same pattern is configured for 2 different trunks or dialing out 1000 matches pattern 1xxx for trunk 1 and pattern 100x for trunk 2 the one listed on the top will be used Table 26 Outbound Route Configuration Parameters Configure the name of the calling rule e g local long_distance and Calling Rule Name etc Letters digits and are allowed Pattern Firmware Version 1 0 4 7 All patterns are prefixed with the _ Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any
26. ON HOLD Music On Hold settings can be accessed via Web GUI gt PBX gt Internal Options gt Music On Hold In this page users could configure music on hold class and upload music files The default Music On Hold class already has 5 audio files defined for users to use Manage Music On Hold Create New MOH Class gt Music On Hold Classes default e M Upload an KHz Mono Music file file size under 5M Choose file to upload mm Upload List of Sound Files macroform cold_day wav macroform robot_dity wav macroform the_ simplicity wav manolo_camp morming_coffee wav Eh Eb Eh 8 Ei reno projectsystem wav Figure 51 Music On Hold Default Class e Click on Create New MOH Class to add a new Music On Hold class e Clckon to configure the MOH class sort method to be Alpha or Random for the sound files mld e Clickon next to the selected Music On Hold class to delete this Music On Hold class E e Click on to select music file from local PC and click on t to start uploading The music file uploaded has to be 8 KHz Mono format with size smaller than 5M e e Clickon next to the sound file to delete it from the selected Music On Hold Class Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 109 of 166 Deg Innovative IP Voice amp Video FAX T 38 The UCM6100 supports T 30 T 38 Fax and Fax Pass through It can also convert the received Fax to PDF format and send it to t
27. RECORDING The UCM6100 allows users to record audio during the call If Auto Record is turned on for extension or trunk the call will be automatically recorded when there is established call with the extension or trunk Otherwise please follow the instructions below to manually record the call 1 Make sure the feature code for Audio Mix Record is configured and enabled 2 After establishing the call enter the Audio Mix Record feature code by default it s 3 followed by or SEND to start recording 3 To stop the recording enter the Audio Mix Record feature code by default it s 3 followed by or SEND again Or the recording will be stopped once the call hangs up 4 The recording file can be retrieved under Web GUI gt Status gt CDR Click on to play the recording or click on to download the recording file View Report Click on the title of the column to sort by column Click on the row to display full record View 10 om 1 2013 07 03 17 55 04 2 2013 07 03 17 54 32 3 2013 07 03 17 53 11 Figure 61 Download Recording File From CDR Page Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 123 of 166 ream The above recorded call s recording files are also listed under the UCM6100 web GUI gt CDR gt Recording Files CALL PARK The UCM6100 provides call park and call pickup features via feature code PARK A CALL There are two feature codes that can be used to park the
28. SIP User ID SIP server and SIP Password information The SIP server address is the UCM6100 IP address 4 When your phone is registered with the extension dial 97 to access the voicemail box Enter the Voicemail Password once you hear Password voice prompt 5 Once successfully logged in to the voicemail you will be prompted with the Voice Mail Main menu 6 You are successfully connected to the PBX system now Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 29 of 166 E ten Innovative IP Voice amp Video SYSTEM SETTINGS This section explains configurations for system wide parameters on the UCM6100 Those parameters include Network Settings Firewall Change Password LDAP server HTTP server Email settings Time Settings and NTP Server settings NETWORK SETTINGS After successfully connecting the UCM6100 to the network for the first time users could login the Web GUI and go to Settings gt Network Settings to configure the network parameters for the device The network setting options are similar for UCM6108 and UCM6116 Additional network functions and settings are available for UCM6102 and UCM6104 e UCM6102 supports Route Switch Dual mode functions e UCM6104 supports Switch Dual mode functions In this section all the available network setting options are listed for each model Select each tab in web GUI gt Settings gt Network Settings page to configure LAN settings WAN settings UCM6102 only 802
29. SS Solid Connected USB SS Flashing Data Transferring SD OFF Not Connected FXS Phone Fax FXO Telco Line Table 6 UCM6108 UCM6116 LED INDICATORS LED LED Status SS Solid Connected OFF Not Connected NETWORK AGT USB SD Solid Connected Flashing Data Transferring Bes ER Phone FXS OFF Not Connected Line FXO Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 25 of 166 andstream Innovative IP Voice amp Video USE THE WEB GUI ACCESS WEB GUI The UCM6100 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE Mozilla Firefox Google Chrome and etc e Aandstrean UCM6116 IP PBX Appliance Copyright Grandstream Networks Inc 2013 All Rights Reserved Figure 9 UCM6116 Web GUI Login Page To access the Web GUI 1 Connect the computer to the same network as the UCM6100 2 Ensure the device is properly powered up and shows its IP address on the LCD 3 Open a Web browser on the computer and enter the web GUI URL in the following format http s IP Address Port where the IP Address is the IP address displayed on the UCM6100 LCD By default the protocol is HTTPS and the Port number is 8089 For example if the LCD shows 192 168 40 167 please enter the following in your web browser https 192 168 40 167 8089 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Ma
30. Sars skul ER 134 FETEST nd 134 SIP Settings TCP and TLS veden 135 PSN Ne 136 OIP SUIS TOS EE 137 FEED Mek 139 OG EEE EEE EEE 141 SEET 142 Agent Ol DE NE NN 143 nere ere 145 FIMO SIAN EE 146 System Status gt General cccccccccccssssecccceeseceecceeeseeeeeseeeseeeecseeageeeeeseeageeeecsseageeeesssegeeeessseages 146 System Status gt Network nnnnnannnnannnnnannnoanrnnnnnrnonnrresnrrrrnnrrrnnnrronnrrennrrosnrrennrerrnnrrrnnnrrennnrennnenn 147 RT NN 152 CDR Statistics Filter E 154 Network Upgrade Configuration rrrrvvnnrrnnnnnnrrvvvnnrrnnnnnnrrrernnnnnnnnnerrrrennnnnnnnnernsrennnnnnnnnsessesennn 156 Network Backup Configuration ccccccccseeeeeeeeeeeeceaeeeeeeeeeeeeeeaaeesceeeeeeeeeaeeaeeeeeeseeseaaagseeeeeeeeeaaas 161 PT 162 UCM6100 Series IP PBX User Manual Page 7 of 166 Figure 1 UCM6102 Front View Figure 2 UCM6102 Back View Figure 3 UCM6104 Front View Figure 4 UCM6104 Back View Figure 5 UCM6108 Front View Figure 6 UCM6108 Back View Figure 7 UCM6116 Front View Figure 8 UCM6116 Back View Figure 9 UCM6116 Web GUI Login Page UCM6100 Web GUI Language n000nnnn000nnnnnnnnnnenennnnnnsrnnnnnsennenesennnnne Create New Firewall Rule Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31
31. UNO EE 18 GONNEGCT TAE NO NSO EEE 20 CONNECT THE UCM6 108 20 c cccccccecececencueccccetetsnsceceaeetensusnsneaeateusnsususaentensnsusnsatnueususnsususeensnsnsns 20 CONNECT THE UChMeimte 21 SAFE IY GOMP LIANG ES Leeds dekan an 22 VER NY EE 22 GETTING STARTED NNN NNN NN KN NN KN NK NNN ENN NNN NN ENNEN NNN NN ENNEN NK NNN NENNEN NA 23 USE THE LOD MENU WEEN 23 USE THE LED INDICGSTORS EEN 25 USE THE WEB GU 26 Vee se EEE 26 WEB GUI CONFIGURATIONS EEN 27 dulde TR TEE 27 SAVE AND APPLY CHANGES 1 cccccccccecececsccccccececersnsueceatnteusnsusneaecueusnsnsueaenueusnstsneceeusnsnsnsnsennenes 28 MAKE YOUR FIRST CAL 28 SYSTEM SETTINGS uananannununununnnanananannnnununanananananannvnnnununnnannvanavavnvnnnnnnn 30 NETWORK GEITIINGGS anann AAPEA L EADAE LEARD A LEARDE LEARDE LPAR LAA Annaan anent 30 BASIC GEING 30 VPN 34 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 1 of 166 Gin vative IP Voice amp Video PORT FORWORDING UC M6102 ONLY ircisiccccasubsatvendeccosavseaslcsanbasieeasianisiatacaqvawaausemeabeadeseamesea 35 EE EE 35 SMN DEFENSE nederland 35 D LG OED EEE NERE 38 MEN 38 CHANGE PN NN 39 EE EEE 40 LDAP SERVER CONFIGURATIONS ruuunrrvnnnnnvnrrnnnnnnvnrrnnnnnnvnrrnnnnnernrrnnnnnernrvnnnnnrrrrvnssnsenervnaserseenen 40 LOAF TEEN 41 EDAP CLIENT CONFIGURA ONS EE 43 EEE EEE EE E e 44 SA IR e 45 ME ETNA 46 NPE E EE 48 FARO BONN rn 49 VEN NENNE 49 PAUTO PROV 11 NN r TE 49 MANUAL PROVISION
32. by the UCM6100 e PCM encoded e 16 bits e 8000Hz mono e In mp3 or wav format or raw ulaw alaw gsm file with ulaw or alaw suffix e File size under 5M Upload IVR Prompt Choose voice prompt to upload Sound file must be PCM encoded 16 bits at SO00HZ mono with mp3 wav format or raw ulaw alaw gsm file with ulaw _alaw suffix The file size must be under 5M Choose file to upload Se O Upload Figure 39 Upload IVR Prompt Click on _ to select audio file from local PC and click on T to start uploading Once uploaded the file will appear in the IVR Prompt web page Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 94 of 166 gelon Innovative IP Voice amp Video LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6100 supports multiple languages in web GUI as well as system voice prompt The following languages are currently supported in system voice prompt English Chinese German French Arabic Italian Spanish Polish Portuguese Russian English and Chinese voice prompts are built in with the UCM6100 already The other languages provided by Grandstream can be downloaded and installed from the UCM6100 web GUI directly Additionally users could customize their own voice prompts package them and upload to the UCM6100 Language settings for voice prompt can be accessed under Web GUI gt PBX gt Internal Options gt Language DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE To download and install voi
33. call e Feature Maps gt Call Park Default code 72 During an active call press 72 and the call will be parked Parking lot number default range 701 to 720 will be announced after parking the call e Feature Misc gt Call Park Default code 700 During an active call initiate blind transfer default code 1 and then dial 700 to park the call Parking lot number default range 701 to 720 will be announced after parking the call RETRIEVE THE PARKED CALL To retrieve the parked call simply dial the parking lot number and the call will be established If a parked call is not retrieved after the timeout the original extension who parks the call will be called back Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 124 of 166 tream Innovative IP Voice amp Video INTERNAL OPTIONS This section describes internal options that haven t been mentioned in previous sections yet The settings in this section can be applied globally to the UCM6100 including general configurations jitter buffer RTP settings hardware config and STUN monitor The options can be accessed via Web GUI gt PBX gt Internal Options INTERNAL OPTIONS GENERAL Table 41 Internal Options General General Preferences Configure the global Caller used for all outbound calls when no other Global OutBound CID CallerID is defined with higher priority If no CallerID is defined for extension or trunk the global outbound CID will be used as Caller
34. gt Recording Files Configure where to get the destination ID of an incoming SIP call from SIP Request line or To header The default is set to Request line UCM6100 Series IP PBX User Manual Page 72 of 166 Enable Qualify Qualify Timeout Qualify Frequency Fax Detection SRTP Sync LDAP Enable Sync LDAP Password Sync LDAP Port LDAP Outbound Rule LDAP Dialed Prefix gelon Innovative IP Voice amp Video If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used Enable SRTP for the VoIP trunk The default setting is No If enabled the local UCM6100 will automatically provide and update the local LDAP contacts to the remote UCM6100 SIP peer trunk In order to ensure successfu
35. hardware information when the boot process is done 5 Once the UCM6102 is successfully connected to network the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 19 of 166 gelon Innovative IP Voice amp Video CONNECT THE UCM6104 LCD Navigation Keys LT SEE K TE ee A e Indicators LAN 1 LED LAN 2LED USE LED SDCanLED FXS LED FXO LED Figure 3 UCM6104 Front View USB Pot DC 12V 2x LAN Port 2x FXS Port 4x FXO Port Figure 4 UCM6104 Back View To set up the UCM6104 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN 1 port of the UCM6104 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6104 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6104 is successfully connected to network the LED indicator for LAN 1 in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall
36. is the primary transport protocol when all the other SIP transport methods are available too e All TCP Primary TCP is the primary transport protocol when all the other SIP transport methods are available too e All TLS Primary TLS is the primary transport protocol when all the other SIP transport methods are available too Enter the username to register to the trunk from the provider Enter the password to register to the trunk from the provider This is the authentication ID for the UCM6100 to register to the trunk if required by the provider If not specified the CallerID name will be sued for authentication Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 H 263p Configure the actual domain name where the extension comes from This can be used to override the From Header For example trunk UCM6100 provider com is the From Domain in From Header sip 1234567 trunk UCM6100 provider com Configure the actual user name of the extension This can be used to override the From Header There are cases where there is a single ID for registration single trunk with multiple DIDs For example 1234567 is the From User in From Header sip 1234567 trunk UCM6100 provider com Select to enable outbound proxy in this trunk The default setting is No When outbound proxy support is enabled enter the IP address or URL of the
37. it from the UCM6100 CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE The UCM6100 provides interface from web GUI for users to customize their own voice prompts Users could directly upload the package from web GUI For detailed instructions on voice prompt customizing and uploading please refer to the link below http www grandstream com products ucm series UCM6100 documents UCM6100 voiceprompt custom ization zip Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 97 of 166 CONFIGURE VOICEMAIL Deg Innovative IP Voice amp Video VOICEMAIL If the voicemail is enabled for UCM6100 extensions the configurations of the voicemail can be globally set up and managed under Web GUI gt PBX gt Call Features gt Voicemail Max Greeting Dial 0 For Operator Max Messages Per Folder Max Message Time Min Message Time Announce Message Caller ID Firmware Version 1 0 4 7 Table 31 Voicemail Settings Configure the maximum number of seconds for the voicemail greeting The default setting is 60 seconds If enabled the caller can press 0 to exit the voicemail application and connect to the configured operator s extension The operator extension can be configured under web GUI gt PBX gt Internal Options gt General Configure the maximum number of messages per folder in users voicemail The valid range 10 to 1000 The default setting is 50 Select the maximum duration of the voicemail message The message will n
38. jack to the FXO ports connect analog lines phone and Fax to the FXS ports CONNECT THE UCM6108 To set up the UCM6108 follow the steps below Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 20 of 166 C isten 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6108 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6108 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6108 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6108 is successfully connected to network the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports USB Port I SD Card Slot 2 xFXS Port 8xFXO Port LED Indicators LCD ma Figure 5 UCM6108 Front View DC 12v Reset LAN Port Ground Figure 6 UCM6108 Back View CONNECT THE UCM6116 UR EFE E amp sara sa vom Asbl RRE KU L l SD Card Slot 2xFXS Port 16x FXO Port LED Indicators LCD Figure 7 UCM6116 Front View DE 123V Reset LAN Port Ground Figure 8 UCM6116 Back View Firmware Version 1 0 4 7 UCM6100 Series
39. language Support Caller ID Polarity Reversal Wink Call Center Customizable Auto Attendant Concurrent Calls Conference Bridges Call Features Compliance Firmware Version 1 0 4 7 Yes English Chinese Spanish French German Russian Italian for Web GUI Customizable IVR to support any language Bellcore Telcordia ETSI FSK ETSI DTMF SIN 227 BT NTT Japan Yes with enable disable option upon call establishment and termination Multiple configurable call queues automatic call distribution ACD based on agent skills availability busy level in queue announcement Up to 5 layers of IVR Interactive Voice Response e UCM6102 Up to 30 simultaneous calls e UCM6104 Up to 45 simultaneous calls e UCM6108 6116 Up to 60 simultaneous calls e UCM6102 6104 Up to 3 password protected conference bridges allowing up to 25 simultaneous PSTN or IP participants e UCM6108 6116 Up to 6 password protected conference bridges allowing up to 32 simultaneous PSTN or IP participants Call park call forward call transfer DND ring hunt group paging intercom and etc e FCC Part 15 CFR 47 Class B Part 68 e CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 TBR21 RoHS e A TICK AS NZS CISPR 22 Class B AS NZS CISPR 24 AS NZS 60950 AS ACIF 5002 adITU T K 21 Basic Level e UL60950 power adapter UCM6100 Series IP PBX User Manual Page 17 of 166 ream Innovative IP Voice amp Video INSTALLATION Be
40. or via network The backup file will be used to restore the configuration on UCM6100 when necessary LOCAL BACKUP Users could backup the UCM6100_ configurations for restore purpose under Web GUI gt Maintenance gt Backup gt Local Backup Before creating new backup file select the backup option first e lf the Config File is selected only the backup file will be saved in the flash of the UCM6100 e If Voice File Voicemail File Voice Records or CDR is selected external storage devices USB Flash drive or SD Card will be required because the backup file might be too large Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 159 of 166 ndstream Innovative IP Voice amp Video Click on Create New Backup button to start backup Once the backup is done the list of the backups will be displayed with date and time in the web page Users can download restore D or delete U it from the UCM6100 internal storage or the external device Manage Configuration Backups Backup Configuration Create New Backup Upload Backup File Config File Voice File Voicemail File Voice Records CDR List of Previous Configuration Backups 1 backup_2013may14_232900 23 29 55 May 14 2013 Figure 88 Local Backup NETWORK BACKUP Besides local backup users could backup the voice records voice mails CDR FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUl gt Maintenance gt Bac
41. outbound proxy Enable automatic recording for the calls using this trunk The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Configure where to get the destination ID of an incoming SIP call from SIP Request line or To header The default is set to Request line If enabled the UCM6100 will regularly send SIP OPTIONS to the device to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in UCM6100 Series IP PBX User Manual Page 74 of 166 Qualify Frequency Fax Detection SRTP gelon Innovative IP Voice amp Video ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used Enable SRTP for the VoIP trunk The default setting is No Peer IAX Trunk Configuration Parameters Provider Name Host Name Keep Trunk CID Caller ID CallerID Name Codec Pr
42. pick up the call only after informed from the web GUI prompt e Once the detection is successful the detected parameters Busy Tone Polarity Reversal and Current Disconnect by PSTN will be filled into the corresponding fields in the analog trunk configuration VOIP TRUNKS VoIP trunks can be configured in UCM6100 under Web GUI gt PBX gt Basic Call Routes gt VolP Trunks Once created the VolP trunks will be listed with Provider Name Type Hostname IP Username and Options to edit detect the trunk Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 70 of 166 tream Innovative IP Voice amp Video e Click on Create New SIP IAX Trunk to add a new VolP trunk e Clickon to configure detailed parameters for the VoIP trunk SC D e Clickon to configure Direct Outward Dialing DOD for the SIP Trunk e Click on i to start LDAP Sync EE e Clickon to delete the VoIP trunk The VolP trunk options are listed in the table below Table 25 VolP Trunk Configuration Parameters Create New SIP IAX Trunk Select the VolP trunk type e Peer SIP Trunk Type e Register SIP Trunk e Peer IAX Trunk e Register IAX Trunk Configure a unique label to identify this trunk when listed in outbound rules inbound rules and etc Provider Name Configure the IP address or URL for the VoIP providers server of the Host Name Sr unk If enabled the trunk CID will not be overridden by extension s CID when Keep
43. subscribes to the local UCM6100 event list it can obtain the remote extension status from this event list Once successfully configured the event list page will show the status of local extensions remote extensions subscribers for each event list Users can also select the remote event URI to check the subscribers details Event List Create New Event List Auto Refresh v URI remote_test UCM_remoteBLF Member of Subscribers URI remote_test D remote test UCM remoteBLF Figure 60 Event List Status Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 118 of 166 E ten Innovative IP Voice amp Video A Note e To configure LDAP sync please go to UCM6100 web GUI gt PBX gt Basic Call Routes gt VolP Trunk You will see Sync LDAP Enable option Once enabled please configure password information for the remote peer UCM6100 to connect to the local UCM6100 Additional information such as port number LDAP outbound rule LDAP Dialed Prefix will also be required Both the local UCM6100 and remote UCM6100 need enable LDAP sync option with the same password for successful connection and synchronization e Currently LDAP sync feature only works between two UCM6100s e Theoretically Remote BLF monitoring will work when the remote PBX being monitored is non UCM6100 PBX However it might not work the other way around depending on whether the non UCM6100 PBX supports event list BLF or remote monitoring f
44. the UCM6100 web GUI gt PBX gt Basic Call Routes gt Zero Config gt Auto Provisioning Settings Auto Discover Scan Method Scan IP Figure 22 Auto Discover The following figure shows a list of discovered phones The MAC address IP Address Extension if assigned Version Vendor Model Connection Status Create Config Options Edit Delete Update are displayed in the list Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 52 of 166 gelon Innovative IP Voice amp Video 72 000B822B2D94 192 168 40 143 1 0 5 26 Grandstream GXP2110 Connected No Z U i 107 000B82273BE4 1 0 5 26 Grandstream GXP2110 Connected No mg 94 000B822B1B29 1 0 5 26 Grandstream GXP2100 Connected No Z wW i 108 000B822A852C 192 168 40 3 1 0 4 9 Grandstream GXP2100 Connected No ug 28 000B82382BE7 1 0 5 32 Grandstream GXP1450 Connected No Z wW i 36 000B82382FFB 1 0 5 26 Grandstream GXP1450 Connected No mg 75 000B8233A045 1 0 5 24 Grandstream GXP1450 Connected No Va d Im Figure 23 Discovered Devices ASSIGNMENT i In the discovered list click on to open the edit dialog to assign an extension or multiple extensions to this device Hot Desking can also be enabled from this edit page Edit Device 000B822B2D94 Enable Hot Desking MAC Address 0008827B2094 IP Address 192 168 40 143 Version 10 525 Model GXP2110 Oo Oo 8 0 Account Select Account 1 600 Account2 602
45. the default password admin to a more complicated password for security purpose Follow the steps below to change the Web GUI access password Go to Web GUI gt Settings gt Change Password page 2 Enter the old password first 3 Enter the new password and retype the new password to confirm The new password has to be at least 4 characters 4 Click on Save and the user will be automatically logged out 5 Once the web page comes back to the login page again enter the username admin and the new password to login Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 39 of 166 gelon Innovative IP Voice amp Video LDAP SERVER The UCM6100 has an embedded LDAP server for users to manage corporate phonebook in a centralized manner e By default the LDAP server has generated the first phonebook with DN ou pbx dc pbx dc com based on the UCM6100 user extensions already e Users could add new phonebook with a different phonebook DN for other external contacts e All the phonebooks in the UCM6100 LDAP server have the same base DN dc pbx dc com If users have the Grandstream phone provisioned by the UCM6100 the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks Additionally users could manually configure the LDAP client settings to manipulate the built in LDAP server on the UCM6100 In the LDAP client configuration users could use dc pbx dc com as Base to
46. the issues when errors happen Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 163 of 166 gelon Innovative IP Voice amp Video Some typical modules for UCM6100 functions are as follows and users can turn on notic and verb levels besides error level pbx This module is related to general PBX functions chan sip This module is related to SIP calls chan dahdi This module is related to analog calls FXO FXS app meetme This module is related to conference bridge TROUBLESHOOTING On the UCM6100 users could capture traces ping remote host and traceroute remote host for troubleshooting purpose under Web GUI gt Maintenance gt Troubleshooting ETHERNET CAPTURE The captured trace can be downloaded for analysis Also the instructions or result will be displayed in the web GUI output result Ethernet Capture Interface Type LAN G Capture Filter host 192 168 40 178 gt Start H Download Output Result capture Dignostic run Package capturing Done Click on Download to download the captured packages Figure 93 Ethernet Capture The output result is in ocap format Therefore users could specify the capture filter as used in general network traffic capture tool host src dst net protocol port port range before starting capturing the trace IP PING Enter the target host in host name or IP address Then press Start button The output result will dynamically display in th
47. voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown Language list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Enable automatic recording for the calls using this extension The Auto Record default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Technology Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 61 of 166 gelon Innovative IP Voice amp Video Select SIP if the users are using SIP or a SIP device The default setting is enabled SIP Select IAX if the users are using IAX or a IAX device The default setting is disabled Use NAT when the PBX is on a public IP communicating with devices hidden behind NAT e g broadband router If there is one way audio issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled AX NAT By default the PBX will route the media steams from SIP endpoints through itself If enabled the PBX will attempt to negotiate with the Can Reinvite endpoints to route the media stream directly It is not always possible for the PBX to negotiate endpoint to endpoint media routing The default setting is No Select DTMF mode for the user t
48. 0 Number of minutes to allow client to pick extensions If enabled random password will be generated for the extension when i s created Otherwise default password will be used The default setting is enabled Specify default password for the extension if no random password is UCM6100 Series IP PBX User Manual Page 51 of 166 ream Innovative IP Voice amp Video generated The default setting is admin Please make sure an extension is manually assigned to the phone or Automatically Assign Extension is enabled first After the configuration on the UCM6100 web GUI click on Save and Apply Changes Then reboot the phones to have the provisioning process started Once the phone picks up the config file from the UCM6100 it will reboot again to take the configuration MANUAL PROVISIONING DISCOVERY Users could manually discover the device by specifying the IP address or scanning the entire network Three methods are supported to scan the devices e PING e ARP e SIP Message NOTIFY Click on Auto Discover fill in the Scan Method and Scan IP The IP address segment will be automatically filled in based on the network mask detected on the UCM6100 If users need scan the entire network segment enter 255 for example 192 168 40 255 instead of a specific IP address Then click on Save to start discovering the devices within the same network To successfully discover the devices Zero Config needs to be enabled on
49. 0 to specify the day of the month to clean up CDR Enable VR Cleaner Enter the Voice Records Cleaner function Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 162 of 166 ream Innovative IP Voice amp Video VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage VR Clean Time Enter 0 23 to specify the hour of the day to clean up Voice Records Clean Interval Enter 1 30 to specify the day of the month to clean up Voice Records All the cleaner logs will be listed on the bottom of the page RESET AND REBOOT Users could perform reset and reboot under Web GUI gt Maintenance gt Reset and Reboot To factory reset the device select the mode type first There are two different types for reset e User Data All the data including voicemail recordings IVR Prompt Music on Hold CDR and backup files will be cleared e All All the configurations and data will be reset to factory default Reset amp Reboot Factory Reset O Type UserData EET User Data Reboot Figure 92 Reset and Reboot SYSLOG On the UCM6100 users could dump the syslog information to a remote server under Web GUI gt Maintenance gt Syslog Enter the syslog server hostname or IP address and select the module level for the syslog information The default syslog level for all modules is error which is recommended in your UCM6100 settings because it can be helpful to locate
50. 50 System Events gt Alert Events Lists System Crash 151 TENNE 151 UCM6100 Series IP PBX User Manual Page 9 of 166 Figure 80 Figure 81 Figure 82 Figure 83 Figure 84 Figure 85 Figure 86 Figure 87 Figure 88 Figure 89 Figure 90 Figure 91 Figure 92 Figure 93 Figure 94 Figure 95 Firmware Version 1 0 4 7 ream nnovative IP Voice amp Video CORFO NN 152 MERE NGS kn 153 Call Report Entry With Audio Recording Ee 154 COR SAN 154 NN 156 Belen U 610 a EE EE EN 157 Upgrading Firmware Eiles 158 Reboot CG RE 158 MOG A gt le GR EE EE 160 RONO CMO ET I NN EE NE 160 Restore UCM6100 From Backup Elei 161 ET e EE 162 FRCS SU 400 COO EE EN EE NN EN 163 Ethernet ee te 164 EN Ane 165 Aero 165 UCM6100 Series IP PBX User Manual Page 10 of 166 ream Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of the UCM6100 user manuals Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 4 7 e Asterisk updated to version 1 8 23 1 e Added DID routing support for incoming calls Table 25 VoIP Trunk Configuration Parameters e Added DOD routing support Direct Outward Dialing DOD e Added GXP one button Voicemail access Table 21 Extension Configuration Parameters e Added option Skip voicemail password verification on extension edit
51. 6100 Zero Config SIP SUBSCRIBE When the phone boots up it sends out SUBSCRIBE to a multicast IP address in the LAN The UCM6100 discovers it and then sends a NOTIFY with the XML config file URL in the message body The phone will then use the path to download the config file generated in the UCM6100 and reboot again to take the new configuration DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function When the phone restarts by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66 for example http 192 168 2 1 8089 zccgi The phone will then use the path to download the config file generated in the UCM6100 mDNS When the phone boots up it sends out MDNS query to get the TFTP server address The UCM6100 will respond with its own address The phone will then send TFTP request to download the XML config file from the UCM6100 To start the auto provisioning process under Web GUI gt PBX gt Basic Call Routes gt Zero Config click on Auto Provision Settings and fill in the auto provision information Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 50 of 166 Auto Provision Settings ndstream Innovative IP Voice amp Video Auto provision automatically provides an extension to the device There are thre
52. 8 0 160 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 Table 8 UCM6104 Network Settings gt Basic Settings Select Switch or Dual mode on the network interface of UCM6104 The default setting is Switch e Switch LAN 1 port interface will be used for uplink connection LAN 2 port interface will be used as bridge for PC connection e Dual Both ports can be used for uplink connection Users will need assign the UCM6100 Series IP PBX User Manual Page 32 of 166 Preferred DNS Server gelon Innovative IP Voice amp Video default interface in option Default Interface Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interface and configure Gateway IP for this interface Enter the preferred DNS server address LAN when Method is set to Switch IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Select DHCP Static IP or PP
53. Add Extension Parameters e Delete selected extensions Select the checkbox for the extension s Then click on Delete Selected Extensions to delete the extension s Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 64 of 166 ANALOG TRUNKS andstream Innovative IP Voice amp Video TRUNKS Go to Web GUI gt PBX gt Basic Call Routes gt Analog Trunks to add and edit analog trunks e Click on Create New Analog Trunk to add a new analog trunk e Clickon to edit the analog trunk e Click on to delete the analog trunk ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below Channels Trunk Name Table 23 Analog Trunk Configuration Parameters Select the channel for the analog trunk e UCM6102 2 channels e UCM6104 4 channels e UCM6108 8 channels e UCM6116 16 channels Specify a unique label to identify the trunk when listed in outbound rules incoming rules and etc Advanced Options Enable Polarity Reversal Polarity on Answer Delay Current Disconnect Threshold ms Firmware Version 1 0 4 7 If enabled a polarity reversal will be marked as received when an Outgoing call is answered by the remote party For some countries a polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as hangup on a polarity reversal The default setting is No When FXO port answers the call FXS may send a Polarity Rev
54. BX the default access protocol is HTTPS and the default port number is 8089 When this option is enabled the access using HTTP with Port 80 will be redirected to HTTPS with Port 8089 The default setting is Enable Protocol Type Select HTTP or HTTPS The default setting is HTTPS Redirect From Port 80 Specify port number to access the HTTP server The default port number is 8089 Port Once the change is saved the web page will be redirected to the login page using the new URL Enter the username and password to login again EMAIL SETTINGS The Email application on the UCM6100 can be used to send out Emails to users with Fax e g Fax To Email Voicemail Voicemail To Email and other information as attachment The configuration parameters can be accessed via Web GUI gt Settings gt Email Settings Table 18 Email Settings Enable or disable TLS during transferring submitting your Email to other TLS Enable er SMTP server The default setting is Yes Select Email type e MTA Mail Transfer Agent The Email will be sent from the configured domain When MTA is selected there is no need to set Type up SMTP server for it or no user login is required However the JP Emails sent from MTA might be considered as spam by the target SMTP server e Client Submit Emails to the SMTP server A SMTP server is required and users need login with correct credentials Domain Specify the domain name to be used in the Email Display Name
55. C to restore on the UCM6100 click on Upload Backup File first and select it from local PC to upload on the UCM6100 Once the uploading is done this backup file will be displayed in the list of previous configuration backups for restore purpose Click on Si to restore from the backup file Create New Backup Upload Backup File Config File Voice File Voicemail File Voice Records CDR List of Previous Configuration Backups backup_2013may14_232900 23 29 55 May 14 2013 backup_2013mar26_180249 18 02 51 Mar 26 2013 Figure 90 Restore UCM6100 From Backup File Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 161 of 166 gelon Innovative IP Voice amp Video A Note e The uploaded backup file must be a tar file with no special characters like amp space in the file name e The uploaded back file size must be under 10MB CLEANER Users could configure to clean the Call Detail Report Voice Records Voice Mails FAX automatically under Web GUI gt Maintenance gt Cleaner CDR Cleaner GJ Enable CDR Cleaner GJ CDR Clean Time GJ Clean Interval Voice Records Cleaner Gi Enable VR Cleaner GJ VR Clean Threshold VR Clean Time GJ VR Clean Interval Figure 91 Cleaner Table 67 Cleaner Configuration Enable CDR Cleaner Enable the CDR Cleaner function CDR Clean Time Enter 0 23 to specify the hour of the day to clean up CDR Clean Interval Enter 1 3
56. CM6100 supports DISA to be used in IVR or inbound route Before using it create new DISA under web GUI gt Call Features gt DISA e Click on Create New IVR to add a new DISA e Clickon to edit the DISA configuration e Clickon to delete the DISA Create New DISA Mame i Password i Permission Response Timeout i Digit Timeout i Allow Hangup Name Password Permission Firmware Version 1 0 4 7 Internal Cancel Figure 58 Create New DISA Table 38 DISA Settings Configure DISA name to identify the DISA Configure the password digit only required for the user to enter before using DISA to dial out Note The password has to be at least 4 digits Configure the permission level for DISA The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into the DISA the UCM6100 will compared the DISA s permission level with the outbound route s privilege level If the DISA s permission level is higher than or equal to the outbound UCM6100 Series IP PBX User Manual Page 115 of 166 E ten Innovative IP Voice amp Video route s privilege level the call will be allowed to go through Configure the maximum amount of time the UCM6100 will wait before Response Timeout hanging up if the user dials an incomplete or invalid number The default s
57. EIVEEXTEN The extension to receive the Fax e FAXPAGES Number of pages in the Fax e VM DATE The date and time when the Fax is received UCM6100 Series IP PBX User Manual Page 110 of 166 gelon nnovative IP Voice amp Video e Click on p to edit the Fax extension e Clickon 1 to delete the Fax extension SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describes how to use the UCM6100 to receive Fax from PSTN line on the Fax machine connected to the UCM6100 FXS port Connect Fax machine to the UCM6100 FXS port Connect PSTN line to the UCM6100 FXO port Go to web GUI gt PBX gt Analog Trunks page Create or edit the analog trunk for Fax as below ll NS Fax Detection Make sure Fax Detection option is set to No Edit Analog Trunk trunk 3 Channels 1 2 3 CO Trunk Name FAX LINE Advanced Options Enable Polarity Reversal Current Disconnect al G Ring Timeout Thresholdims RX Gain GJ TX Gain Use CallerlD Yes GJ Fax Detection Caller ID Scheme Bellcore Telcordia Auto Record No Figure 52 Configure Analog Trunk without Fax Detection 5 Goto UCM6100 web GUI gt PBX gt Basic Call Routes gt Extensions page 6 Create or edit the extension for FXS port e Analog Station Select FXS port to be assigned to the extension By default it s set to None Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 111 of 166 ndstream Innovative I
58. Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 93 Default Code 72 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 73 Feature Code Digits Timeout Firmware Version 1 0 4 7 Default Setting 1000 UCM6100 Series IP PBX User Manual Page 121 of 166 Call Park Parked Lots Parking Timeout s gelon Innovative IP Voice amp Video Configure the maximum interval in milliseconds between the digits input to activate the feature code Default Extension 700 During an active call initiate blind transfer and then enter this code to park the call Default Extension 701 720 These are the extensions where the calls will be parked i e parking lots that the parked calls can be retrieved Default setting 300 This is the timeout allowed for a call to be parked After the timeout if the call is not picked up the extension who parks the call will be called back Feature Codes Voicemail Access Code My Voicemail Agent Pause Agent Unpause Paging Prefix Intercom Prefix Blacklist Add Blacklist Remove Call Pickup on Ringing Firmware Version 1 0 4 7 Default Code 98 Enter 98 and follow the voice prompt Or dial 98 followed by the extension and to access the entered extension s voicemail box Default Code 97 Press 97 to access t
59. Figure 32 Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Firmware Version 1 0 4 7 Table of Figures UCM6100 Series IP PBX User Manual LDAP Server Contfguratons Default LDAP Phonebook DN Default LDAP Phonebook Attributes 000nnnnn00nnnneneennnnnnennnnnnnnnenesnenenne Add LDAP el Ee ee Edit LDAP Phonebook rrnrrrnnrrrnnnnnnnnrrnnrrnnnnnnnnsrnnnnnnnnnnnnnsssnnnrnnnnnsnnseennnne GXP2200 LDAP Phonebook Configuration rrrnnnrrrrrrnnnnrrvvrrnnnnnvnnnnnnnnne WCMG100 Emal SENGS sa Set Time Manually rerrrnnnnnrnnrnnnnnrrvrnnnnnnrvnnnnnnnnnnnnnnnnsnrnnnnnnnnnsnnnnnnnnssnnnnnnn UCM6100 Zero Config on00nnnennannnnnneannnnnnrnnnnnnnnnnrennnnrnnnsrnrnrnsnnnerenennnne Auto Provision Settings cccccccccsssseceecceeseeceeeeeeseeeeseeeaeeeessseaeeeseeaaaees MODE Discovered Devices rrrrnrrnnnnnrvnnnnnnnnvvnvnnnnnnennnnnnnnnennnnnnnnsrnnnnnnsnssnnnnnnsnssen Assign Extension To Device AA Create New Device ge Ga ale 4 gt 1010 EEE ER Provisioning Example EE UCM6100 FXO Tone Settings rrrrrrrrnnnrrrrnrnnnnnnrrnrnnnnnrrnnrnnnnsennrnnnsnsnnn UCM6100 PSTN Detection n0nnnnnnneannneonennennnrnnnnesnnnrnrnnennnnnsenneresnennnne UCM6100 PSTN Detection Auto Deier UCM6100 PSTN Detection Semi Auto Detect n snnsssseeseennrereeeenre nnn DOD extension selection cccccccseseecceeseeecceseecseaeeeeseeeeeseuseessseeeeees ED Blacklist Configuration Parameiers Conf
60. Firmware Version 1 0 4 7 Enable SRTP for the call The default setting is No Enable to detect Fax signal from the user trunk during the call and send the received Fax to the Email address configured for this extension If no Email address can be found for the user send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note If enabled Fax Pass through cannot be used This option controls how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to three subnet addresses can be specified e A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All If enabled users will not need enter the PIN Set required by the outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 and H 263p Assign the extension to a pickup group If the extension belongs to a pickup group any incoming calls to this extension can be picked up from the other extensions in the same pickup group by dialing the call pickup feature code by default it s 8 By default the extension bel
61. ING Eradnn 52 ENE 52 PENN 53 CREATE NEW DEVICE vvs 53 OSSE OEE ANN EAA EEE AANA NENE A EEEa A 54 DEN EE EE 54 89 Le EE 57 CREATE BASE SE 57 BATCH ADD EXTENSIONS a 60 FT ETEN Ne 63 TRINN EE 65 ANALOG EN EE SPS 65 ANALOG TRUNK ee KREE 65 PIN ODETE NN 67 OS EEE 70 Direct Oulw rd Dialing DOD EN 77 CALL ROTE ve 79 OUTBOUND ROUT RE 79 INBOUND ROUTES scsseisdsncsizasaccndttadedvenacsanentendusutannalvenittadacutinavaincntinedveantaatanentitedmeuiaestanvatinduasanerseninatneades 81 INBOUND RULE CONFIGURATIONS rresiaren a a a a aada iai 81 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 2 of 166 ae vative IP Voice amp an BLACKLIST CONFIGURATIONS Nede 83 CONFERENCE BRIDGE EE 85 CONFERENCE BRIDGE CONFIGURATIONS i veuvvunnrannrannrneranerannranevnernnrnnnrnnnennnevnnevnnevenevunevune 85 JOINA CONFERENCE E osisiesenisii iiidid iaaa 87 INVITE OTHER PARTIES TO JOIN CONFEERENGCE 87 DURING THE CONFEERENGCE 88 RECORD CONFERENGE EE 89 Vi 91 CONFIGURE IV E 91 CREATE IVA PROMPT EE 92 ER E EE WE 93 PLO LEVET EO REE EE 94 LANGUAGE SETTINGS FOR VOICE PROMPT nsssssassssoesenereeroereneeereena 95 DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE nseseessesnesrnsrnerrnerrenrnerrnnrrrnrinrrrnrrerrrnrrenrens 95 CUSTOMIZE AND UPLOAD VOICE PROMPT DACHRACGE asessssssesrnerrnsrnenrnnrrenrnerrrnrrenrrnrrenrrerrennne 97 VOICEMAIL EE 98 CONFIGURE VO EMNE 98 VOICEMAIL EMAIL SET TINGS avden eas 99 CONFIGURE VOICEMAIL GOU 100
62. IP PBX User Manual Page 21 of 166 C istan Innovative IP Voice amp Video To set up the UCM6116 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the LAN port of the UCM6116 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6116 to boot up The LCD in the front will show the device hardware information when the boot process is done 5 Once the UCM6116 is successfully connected to network the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address 6 Optional Connect PSTN lines from the wall jack to the FXO ports connect analog lines phone and Fax to the FXS ports SAFETY COMPLIANCES The UCM6100 series IP PBX complies with FCC CE and various safety standards The UCM6100 power adapter is compliant with the UL standard Use the universal power adapter provided with the UCM6100 package only The manufacturer s warranty does not cover damages to the device caused by unsupported power adapters WARRANTY If the UCM6100 series IP PBX was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream contact our Technical Supp
63. Innovative IP Voice amp Video RING GROUP The UCM6100 supports ring group feature with different ring strategies applied to the ring group members This section describes the ring group configuration on the UCM6100 CONFIGURE RING GROUP Ring group settings can be accessed via Web GUI gt PBX gt Call Features gt Ring Group Create New Ring Group Extension Ring Group Name Members 6400 techsupport 6005 6006 6007 Figure 45 Ring Group e Click on Create New Ring Group to add ring group e Click on to edit the ring group The following table shows the ring group configuration parameters e Click on to delete the ring group Table 34 Ring Group Parameters Configure ring group name to identify the ring group Letters digits Ring Group Name and are allowed Extension Configure the ring group extension Select available users from the left side to the ring group member list on the right side Click on Gi Gi Gi to arrange the order Select the ring strategy The default setting is Ring in order Ring Group Members e Ring simultaneously Ring all the members at the same time when there is incoming call to the ring group extension If any of the member answers the call it Ring Strategy will stop ringing e Ring in order Ring the members with the order configured in ring group list If the first member doesn t answer the call it will stop ringing the first member and start ringing the second member
64. Mode Identity MD5 Password 802 1X Certificate 802 1X Client Certificate Firmware Version 1 0 4 7 Table 10 UCM6100 Network Settings gt 802 1X Select 802 1X mode The default setting is Disable The supported 802 1X mode are e EAP MD5 e EAP TLS e EAP PEAPvO MSCHAPv2 Enter 802 1X mode identity information Enter 802 1X mode MD5 password information Select 802 1X certificate from local PC and then upload Select 802 1X client certificate from local PC and then upload UCM6100 Series IP PBX User Manual Page 34 of 166 E ten Innovative IP Voice amp Video PORT FORWORDING UCM6102 ONLY The UCM6102 network interface supports router functions which provides users the ability to do port forwarding If the UCM6102 LAN mode is set to Route under web GUI gt Settings gt Network Settings gt Basic Settings page port forwarding is available for configuration The port forwarding configuration is under web GUI gt Settings gt Network Settings gt Port Forwarding page Please see related settings in the table below Table 11 UCM6102 Network Settings gt Port Forwarding WAN Port Specify the WAN port number Up to 8 ports can be configured LAN IP Specify the LAN IP address LAN Port Specify the LAN port number Select protocol type UDP Only TCP Only or TCP UDP for the forwarding in Protocol Type EE the selected port The default setting is UDP Only FIREWALL The UCM6100 provides users firewall c
65. P PBX appliance it will be sure to bring convenience and color to both your business and personal life Asterisk is a Registered Trademark of Digium Inc Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 166 of 166
66. P Voice amp Video e Once selected analog related settings for this extension will show up in Analog Settings section Create New User SIP G Analog Station SIP Settings NAT Can Reinvite DTMF Mode RFC2833 e G insecure Enable Keep alive i Keep alive Frequency AuthiD Analog Settings Call Waiting D Use as SEND RX Gain D TX Gain MIN RX Flash 200 D MAX RX Flash G Enable Polarity Reversal Yes v i Echo Cancellation 3 Way Calling Figure 53 Configure Extension For Fax Machine 7 Goto web GUI gt PBX gt Basic Call Routes gt Inbound Routes page 8 Create an inbound route to use the Fax analog trunk Select the created extension for Fax machine in step 4 as the default destination Create New Inbound Rule Trunks AnalogTrunks FAX LINE CO DID Pattern CO Default Destination Extension Time Condition Click to add Time Condition Cancel Save Figure 54 Configure Inbound Rule For Fax Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 112 of 166 gelon Innovative IP Voice amp Video Now the Fax configuration is done When there is an incoming Fax calling to the PSTN number for the FXO port it will send the Fax to the Fax machine SAMPLE CONFIGURATION FOR FAX TO EMAIL The following instructions describes a sample configuration on how to use Fax to Email feature on the UCM6100 Connect PSTN line to the UCM6100 FXO port Go to UCM6100 web GUI g
67. Ping Defense Enable SYN Flood Defense Enable Ping of Death Defense Enable Table 13 Typical Firewall Settings If enabled ICMP response will not be allowed for Ping request The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Enable to prevent SYN Flood denial of service attack to the device The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Enable to prevent Ping of Death attack to the device The default setting is disabled To enable or disable it click on the check box for the LAN or WAN UCM6102 only interface Under Custom Firewall Settings users could create new rules to accept reject or drop certain traffic going through the UCM6100 To create new rule click on Create New Rule button and a new window will pop up for users to specify rule options Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 36 of 166 Rule Name Action Type Service the rule or select Firmware Version 1 0 4 7 andstream Innovative IP Voice amp Video Create new firewall rule GJ Rule Name Figure 11 Create New Firewall Rule Table 14 Firewall Rule Settings Specify the Firewall rule name to identify the firewall rule Select the action for the Firewall to perform e ACCEPT e REJECT e DROP Select the traffic type e IN If sel
68. PoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for static IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 LAN 1 LAN 2 when Method is set to Dual Default Interface IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Firmware Version 1 0 4 7 If Dual is selected as Method users will need assign the default interface to be LAN 1 or LAN 2 The default interface is LAN 2 Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings The default setting is 0 0 0 0 Enter the subnet mask address for static IP settings The default setting is 255 255 0 0 Enter the IP address for static IP settings The default setting is 192 168 0 160 Enter the DNS server 1 address for s
69. RING GROUP 102 CONFIGURE RING GROUP siressa rieri Er AEEA EErEE EEE ii 102 PAGING AND INTERCOM GROUP 104 CONFIGURE PAGING INTERCOM GROUP 104 CALL QUEUE EE 106 CONFIGURE CALL QUEUE EE 106 MUSIC ON HOLD snnrosesvesvesevvensesevvensesevvensesevrensesserensenserevsenseevsensesevsensen 109 FAX T 38 EEE 110 CONFIGURE eege 110 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN UNE 111 SAMPLE CONFIGURATION FOR EAS TOEMAI 113 DISA WE 115 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 3 of 166 E ten Innovative IP Voice amp Video FEN CIO E 117 CALL FEATURES Le 120 FEATURE ee 120 ENN 123 SSE EEE 124 PARK A CAL 124 RETRIEVE THE PARKED OALE oe E E E 124 NERN AL PINS pn O cere creer errr 125 INTERNAL OPTIONSIGENERAL tn ebenttttntnnnnrrrrrnrssnnn nenat nnneerr renr rrr 125 INTERNAL OPTIONSJ JITTER BUFFER cttecccatevesccsstet onestencarideesasshivedeosbdndetosssceacestieetaasbicetuerttadite 126 INTERNAL OPTIONS RTP SETTINGS 127 INTERNAL OPTIONS HARDWARE CONEIG enn tnnnnerrrrrrr re 127 INTERNAL OPTIONS STUN MONITOR n sssssssssssntntttttiiitrrrrsssssnennnntttttttnnntrrrrrnrssnnnnennnnnneerrrrr rnnr 129 PEN 130 RENS FEL v4vv4vvrv4rv4744v4r47414444v 130 IAX SETTINGS REGISTRATION sssseseessssssttttttttttttrtrrrrrssssnnnnnnbnntttttnnnnnrrrrrnnssann nannan teeter rnrn rre 130 Deeg ag E 131 S geo DL Le 133 SIP SETTINGSIGENERAL sssssssssssstttttttttttttttrrrteeb bbb b tbtt btt ttt EE ErtrrrrAA aeaa b AEAEE
70. Specify the display name in the FROM header in the Email Specify the sender s Email address Sender For example pbx example mycompany com The following figure shows a sample Email settings on the UCM6100 assuming the Email is using smtp gmail com as the SMTP server Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 45 of 166 andstream Innovative IP Voice amp Video Email settings TLS Enable Yes e Type Server Username Password Client e smitp gmail com 465 TestUCM Display Name TestUCM Sender TestUCM ucm mycompany com Fi Rent cap en t ker es Figure 18 UCM6100 Email Settings Click on Test In the prompt fill in a valid Email address to send a test Email to verify the Email settings on the UCM6100 TIME SETTINGS The current system time on the UCM6100 is displayed on the upper right of the web page It can also be found under Web GUI gt Status gt System Status gt General To configure the UCM6100 to update time automatically go to Web GUI gt Settings gt Time Settings gt Time Auto Updating Remote NTP Server Enable DHCP Option 2 Enable DHCP Option 42 Firmware Version 1 0 4 7 Table 19 Time Auto Updating Specify the URL or IP address of the NTP server for the UCM6100 to synchronize the date and time The default NIP server is ntp ipvideotalk com If set to Yes the UCM6100 is allowed to get provisioned for Time Zone from DHCP Option 2 i
71. Status which displays the following system information e General e Network e Storage Usage e Resource Usage GENERAL Under Web GUI gt Status gt System Status gt General users could check the hardware and software information for the UCM6100 Please see details in the following table Table 61 System Status gt General Status gt System Status gt General Model Product model Part Number Product part number Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 146 of 166 andstream Innovative IP Voice amp Video System Time Current system time The current system time is also available on the upper right of each web page Up Time System up time since the last reboot Idle Time System idle time since the last reboot Boot Boot version Core Core version Base Base version Program Program version This is the main software release version Recovery Recovery version NETWORK Under Web GUI gt Status gt System Status gt Network users could check the network information for the UCM6100 Please see details in the following table Table 62 System Status gt Network Status gt System Status gt Network MAC Address Global unique ID of device in HEX format The MAC address can be found on the label coming with original box and on the label located on the bottom of the device IP Address IP address Gateway Default gateway address Subnet Mask Subnet mask address DNS Server
72. Trunk CID toe the extension has CID configured The default setting is No Enter the username to register to the trunk from the provider when E Register SIP Trunk or Register IAX Trunk type is selected Ge Enter the password to register to the trunk from the provider when Register SIP Trunk or Register IAX Trunk type is selected Auth ID Enter the Authentication ID for Register Trunk type Enter the IP address or URL of the outbound proxy for Register SIP Outbound Proxy Trunk type U ype Enable automatic recording for the calls using this trunk for SIP trunk Auto Record only The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Peer SIP Trunk Configuration Parameters Provider Name Configure the provider name for the VoIP trunk This is a unique label to Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 71 of 166 Host Name Transport Keep Trunk CID Caller ID CalleriID Name Codec Preference Auto Record DID Mode Firmware Version 1 0 4 7 Gr cam identify the trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VolP provider server of the trunk Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary e UDP Only e TCP Only e TLS Only e All UDP Primary UDP is the primary transport protocol when all the other SIP tran
73. ading configuration can be accessed via Web GUI gt Maintenance gt Upgrade Upgrade Firmware Network Upgrade D Upgrade Via HTTP GJ Firmware Server Path fw ipvideotalk com gs GJ Firmware File Prefix Firmware File Suffix G HTTP HTTPS User Name HTTP HTTPS Password Figure 84 Network Upgrade Table 65 Network Upgrade Configuration Upgrade Via Allow users to choose the firmware upgrade method TFTP HTTP or HTTPS Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 156 of 166 andstream Innovative IP Voice amp Video Firmware Server Path Define the server path for the firmware server Firmware File Prefix If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6100 Firmware File Suffix If configured only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6100 HTTP HTTPS User Name The user name for the HTTP HTTPS server HTTP HTTPS Password The password for the HTTP HTTPS server Please follow the steps below to upgrade the firmware remotely e Enter the firmware server path under Web GUI gt Maintenance gt Upgrade e Click on Save Then reboot the device to start the upgrading process e Please be patient during the upgrading process Once done a reboot message will be displayed in the LCD e Manually reboot the UCM6100 when it s appropriate to avoid immediate service interrupt
74. as this will allow any user with the UCM6100 address to dial into the UCM6100 Overlap Dialing Select to enable overlap dialing support The default setting is No If set to No all transfers initiated by the endpoint in the UCM6100 will Allow Transfer be disabled unless enabled in peers or users The default setting is Yes Enable DNS SRV Lookups on Select to enables DNS SRV lookups on outbound calls from the Outbound Calls UCM6100 The default setting is Yes When sending MWI NOTIFY requests this value will be used in the MWI From From header as the name field If no From User is configured the user field of the URI in the From header will be filled with this value SIP Domain Support Configure the domain for the UCM6100 Incoming INVITE and REFER messages can be matched against a list of allowed domains each of which can direct the call to a specific context if desired By default all Domain domains are accepted and sent to the default context or the context associated with the user peer placing the call Register to non local domains will be automatically denied if a domain list is configured Up to 10 domains can be added Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 133 of 166 tream Innovative IP Voice amp Video Configure the domain in the From header of the SIP message It may From Domain NE be required by some providers for authentication l If enabled the UCM6100 will ad
75. ble 22 Batch Add Extension Parameters e Added Auto Record option for trunk Table 23 Analog Trunk Configuration Parameters Table 25 VoIP Trunk Configuration Parameters Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 11 of 166 Deg e Added support to specify caller ID in outbound route and inbound route Table 26 Outbound Route Configuration Parameters Table 27 Inbound Rule Configuration Parameters e Added Digit Timeout option and voice prompt Language selection for IVR Table 30 IVR Configuration Parameters e Added Direct Dial Voicemail Prefix feature code to directly dial or transfer to extension s voicemail Table 40 UCM6100 Feature Codes e Added Enforce Strong Passwords option Table 41 Internal Options General e Added FXS MWI Mode Table 44 Internal Options Hardware Config e Added system events with alert and Email notification support SYSTEM EVENTS e Added new web page for recording files RECORDING FILES FIRMWARE VERSION 1 0 2 21 e Added weight information Table 1 Technical Specifications e Added NTP server support NTP SERVER e Added Czech language for web GUI display WEB GUI LANGUAGES e Added VLAN support Layer 2 QoS 802 1Q VLAN tag and Layer 2 QoS 802 1p priority value options for network port settings are added NETWORK SETTINGS e Updated LDAP client configurations information LDAP CLIENT CONFIGURATIONS e Added sample Email settings EMAIL SETTINGS
76. ce The default setting is enabled Select IAX if the user is using IAX or a IAX device The default setting is disabled Select the FXS port if the user is attached on the analog port of the UCM6100 Series IP PBX User Manual Page 58 of 166 gelon Innovative IP Voice amp Video UCM6100 The default setting is None Use NAT when the UCM6100 is on a public IP communicating with devices hidden behind NAT e g broadband router If there is one way hal audio issue usually it s related to NAT configuration or Firewall s support of SIP and RTP ports The default setting is enabled By default the UCM6100 will route the media steams from SIP endpoints through itself If enabled the PBX will attempt to negotiate Can Reinvite with the endpoints to route the media stream directly It is not always possible for the UCM6100 to negotiate endpoint to endpoint media routing The default setting is No Select DTMF mode for the user to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If DTMF Mode Inband is selected 64 kbit PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used e Port Allow peers matching by IP address without matching port number e Very Allow peers matching by IP address without matching port number Also authentication of incoming INVITE messages is not Insecure required e No Normal IP based p
77. ce prompt package in different languages from UCM6100 web GUI click on Check Prompt List button Language Settings Upload Voice Prompt Package Choose Voice Prompt to CC OH Upload Upload Voice Prompt Package List Language English he Cancel Check Prompt List Figure 40 Language Settings For Voice Prompt Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 95 of 166 ndstream Innovative IP Voice amp Video A new dialog window of voice prompt package list will be displayed Users can see the version number latest version available V S current installed version package size and options to upgrade or download the language Voice Prompt Package List English FAM Deutsch Francais nad Italiano Espafiol Polski Portugu s Total 10 Show 4 2 Go el ER Figure 41 Voice Prompt Package List Click on to download the language to the UCM6100 The installation will be automatically started once the downloading is finished Language Settings Upload Voice Prompt Package OU Choose Voice Promptto a Upload Upload Voice Prompt Package List G Language English Delete Check Prompt List Figure 42 New Voice Prompt Language Added Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 96 of 166 gelon A new language option will be displayed after successfully installed Users then could select it to apply in the UCM6100 system voice prompt or delete
78. cheme l Bellcore Telcordia Enable automatic recording for the calls using this trunk The default Auto Record setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files Tone Settings Busy Detection is used to detect far end hangup or for detecting busy signal The default setting is Yes Busy Detection If Busy Detection is enabled users can specify the number of busy tones to be played before hanging up The default setting is 2 Better Busy Tone Count results might be achieved if set to 4 6 or even 8 Please note that the higher the number is the more time is needed to hangup the channel However this might lower the probability to get random hangup Congestion detection is used to detect far end congestion signal The Congestion Detection a default setting is Yes l If Congestion Detection is enabled users can specify the number of Congestion Count l EE congestion tones to wait for The default setting is 2 Select the country for tone settings If Custom is selected users could Tone Country manually configure the values for Busy Tone and Congestion Tone The default setting is United States of America USA Syntax Busy Tone f1 val levell f2 val level c on1 off on2 off2 on3 offs Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 66 of 166 Congestion Tone PSTN Detection PSTN DETECTION Deg Innovative IP Voice amp Vid
79. d local host name and local IP to domain Auto Domain T list The default setting is No If enabled requests for external domains that are not served by the UCM6100 will be allowed The default setting is Yes Allow External Domains SIP SETTINGS MISC Table 50 SIP Settings Misc Outbound SIP Registrations Configure the register retry timeout in seconds The default setting is Register Timeout 20 Configure the number of registration attempts before the UCM6100 Register Attempts gives up The default setting is 0 which means the UCM6100 will keep trying until the server side accepts the registration request Configure the maximum bit rate in kb s for video calls The default Video Max Bit Rate kb s Te setting is 384 Support for SIP Video Select to enable video support in SIP calls The default setting is Yes If enabled the UCM6100 will generate manager events when SIP UA Generate Manager Events Me performs events e g Hold The default setting is No If enabled when rejecting an incoming INVITE or REGISTER request the UCM6100 will always reject with 401 Unauthorized instead of Reject Non Matching INVITE notifying the requester whether there is a matching user or peer for the request This reduces the ability of an attacker to scan for valid SIP usernames The default setting is No SIP SETTINGS SESSION TIMER Table 51 SIP Settings Session Timer Select the session timer mode The default
80. data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX The CDR is composed of the following data fields on the UCM6100 e Start Time Format 2013 03 27 16 47 03 e Call From Format John Doe lt 6012 gt e Call To Format 6005 e Call Time Format 0 00 10 e Talk Time Format 0 00 10 e Status Format NO ANSWER BUSY ANSWERED or FAILED e Options Voice record playing downloading deleting Users could filter the call report by specifying the date range and criteria depending on how the users would like to include the logs to the report Then click on View Report button to display the generated report Call Detail Report Inbound calls KO Caller Number Caller Name Outbound calls E From Date To Date Internal calls External calls Figure 80 CDR Filter Table 63 CDR Filter Criteria Inbound calls Inbound calls are calls originated from a non internal source like a VolP trunk and sent to an internal extension Outbound calls Outbound calls are calls sent to a non internal source like a VolP trunk from an internal extension Internal calls Internal calls are calls from one internal extension to another extension which are not sent over a trunk External calls External calls are calls sent from one trunk to another trunk which are not sent to any internal extension Caller N
81. de on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 120 of 166 Call Park Audio Mix Record andstream Innovative IP Voice amp Video callee Default code 72 Enter the code during active call to park the call Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee Default code 3 Enter the code followed by or SEND to start recording the audio call and the UCM6100 will mix the streams natively on the fly as the call is in progress Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee DND Call Forward Do Not Disturb DND Activate Do Not Disturb DND Deactivate Call Forward Busy Activate Call Forward Busy Deactivate Call Forward No Answer Activate Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate Default code 77 Default code 78 Default Code 90 Enter the code and follow the voice prompt Or enter the code followed by the extension to forward the call Default Code 91 Default Code 92
82. e Enable Voicemail Enable Voicemail for the user The default setting is Yes Configure the SIP IAX password for the users Three options are available to create password for the batch of extensions e User Random Password SIP IAX Password A random secure password will be automatically generated It is recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure Voicemail password digits only for the users e User Random Password l l A random password in digits will be automatically generated It is Voicemail Password recommended to use this password for security purpose e Use Extension as Password e Enter a password to be used on all the extensions in the batch Configure the number of seconds to ring the user before the call is forwarded to voicemail voicemail is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference Ring Timeout The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Select the voice prompt language to be used for this extension The default setting is Default which is the selected
83. e configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 12 LDAP Server Configurations Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 43 of 166 Server Address Port Base DN User Name Password LDAP Name Attributes LDAP Number Attributes LDAP Mail Attributes LDAP Name Filter LDAP Number Filter LDAP Mail Filter LDAP Displaying Name Attributes Max Hits Search Timeout ms LDAP Lookup For Dial LDAP Lookup For Incoming Call gelon Innovative IP Voice amp Video 192 168 40 134 369 dc pbx dc com CallerlDName AccountNumber CallerIDName AccountNumber foAccountNumber oCallerlDName 50 0 O Enable O Enable Cancel Figure 17 GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM6100 embedded web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft IE Mozilla Firefox and Google Chrome By default the PBX can be accessed via HTTPS using Port 8089 e g https 192 168 40 50 8089 Users could also change the access protocol and port as preferred under Web GUI gt Settings gt HTTP Server Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 44 of 166 Deg Innovative IP Voice amp Video Table 17 HTTP Server Settings Enable or disable redirect from port 80 On the P
84. e level for the inbound rule when a VoIP trunk is selected in Trunks field e Internal The lowest level required All users can use this rule e Local Users with Local National or International level are allowed to use this rule e National Users with National or International level are allowed to D use this rule Privilege Level l l l l e International The highest level required Only users with international level can use this rule This setting is used to compared with the outbound trunk s permission level when the inbound call dials out via a trunk on the UCM6100 Therefore it s usually used only when the Default Destination is set to By DID Select the default destination for the inbound call e Extension e Voicemail e Conference Room e Queue e Ringgroup e Page e Vmgroup ee e Fax Default Destination e DISA e IVR e By DID for VoIP trunk only When By DID is used the UCM6100 will look for the destination based on the number dialed which could be local extensions conference call queue ring group paging intercom group IVR voicemail groups and Fax extension as configured in DID destination under DID Features dialog If the dialed number matches the DID pattern the call will be allowed to go through Start Time Select the start time hour minute for the trunk to use the inbound rule End Time Select the end time hour minute for the trunk to use the inbound rule Firmware Version 1 0 4
85. e methods of auto provision SIP SUBSCRIBE DHCP Option 66 and mDNS For example when the device boots up it will send SIP SUBSCRIBE multicast in the LAN The PBX will find it create an account and return a URL of the config file for the device to download Enable Zero Config GJ Automatically Assign Extension LU Start Extension i Enable Pick Extension G Extension Segment ka CO Pick Extension Period hour LU Generate Random Password Gi Default Password Enable Zero Config Automatically Assign Extension Start Extension Enable Pick Extension Extension Segment Pick Extension Period hour Generate Random Password Default Password Firmware Version 1 0 4 7 Save Figure 21 Auto Provision Settings Table 20 Auto Provision Settings Enable or disable the zero config feature on the PBX The default setting is disabled If enabled when the device is discovered the PBX will automatically assign an extension to the device The default setting is disabled Specify the starting extension to be created assigned If the extension is assigned to existing device already this extension will be skipped and the next available extension will be used The default setting is 6000 If enabled the extension list will be sent out to the device after receiving the device s request The default setting is disabled Specify the extension list to be sent to the device The default range is 5900 to 600
86. e of sending RTP to the port where the other endpoint s RTP packets come from This can also be rephrased as connection oriented media If enabled the UCM6100 will try to redirect the RIP media stream audio to go directly from the caller to the callee The default setting is No NAT e Yes e No NAT Allow media path redirection Reinvite but only when the peer is not be behind NAT The RTP core can detect if the peer is behind NAT or not based on the IP address where the media comes from e Update Use UPDATE for media path redirection instead of INVITE Note Some devices do not support this especially if one of them is behind NAT Table 54 SIP Settings ToS Configure the Type of Service for SIP packets The default setting is None Configure the Type of Service for RTP audio packets The default setting is None Configure the Type of Service for RTP video packets The default setting is None Configure the default duration in seconds of incoming outgoing registration The default setting is 120 UCM6100 Series IP PBX User Manual Page 137 of 166 Max Registration Subscription Time Min Registration Subscription Time Music On Hold Interpret Music On Hold Suggest Enable Relaxed DTMF DTMF Mode RTP Timeout RTP Hold Timeout Trust Remote Party ID Send Remote Party ID Generate In Band Ringing Firmware Version 1 0 4 7 Gr cam Innovative Configure the maximum duration in seconds of
87. e the dynamic defense periodic time interval in minutes If the Periodical Ti number of TCP connections from a host exceeds the connection threshold eriodical Time within this period this host will be added into Blacklist The valid value is mea between 1 to 59 when dynamic defense is turned on The default setting is 59 Blacklist Update Configure the blacklist update time interval in seconds The default setting is Interval 120 AE Configure the connection threshold Once the number of connections from the same host reaches the threshold it will be added into the blacklist The Threshold default setting is 100 Configure the dynamic defense whitelist Dynamic Defense SR For example Whitelist 192 168 1 3 192 168 1 4 FAILZBAN Fail2Ban feature on the UCM6100 provides intrusion detection and prevention for authentication errors in SIP REGISTER INVITE and SUBSCRIBE Once the entry is detected within Max Retry Duration the UCM6100 will take action to forbid the host for certain period as defined in Banned Duration This feature helps prevent SIP brute force attacks to the PBX system Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 38 of 166 tream Innovative IP Voice amp Video Table 16 Fail2Ban Settings Global Settings Enable Fail2Ban The default setting is disabled Please make sure both Enable Enable Fail2Ban Fail2Ban and Asterisk Service are turned on in order to use Fail2Ban for SIP
88. e up to 50V during Fast Ringer operation This option is used with Fast Ringer The default setting is Normal If set to Full Wave false ring detection will be prevented for lines where Caller ID is sent before the first ring and proceeded by a polarity reversal as in UK The default setting is Standard Configure the type of Message Waiting Indicator on FXS lines The default setting is FSK e FSK Frequency Shift Key Indicator e NEON Light Neon Bulb Indicator INTERNAL OPTIONS STUN MONITOR STUN Server STUN Refresh Firmware Version 1 0 4 7 Table 45 Internal Options STUN Monitor Configures the IP address or URL of the STUN server to query If not specified STUN is disabled The default setting is stun ipvideotalk com Valid format hostname IP address port The default port number is 3478 if not specified Configure the number of seconds between STUN Refreshes The default setting is 30 seconds UCM6100 Series IP PBX User Manual Page 129 of 166 gelon Innovative IP Voice amp Video IAX SETTINGS The UCM6100 IAX global settings can be accessed via Web GUI gt PBX gt IAX Settings IAX SETTINGS GENERAL Table 46 IAX Settings General Bind Port Configure the port number that the IAX2 will be allowed to listen to The default setting is 4569 AM EES the arare s that the IAX2 will be forced to bind to The default setting is 0 0 0 0 which means all addresses IAX1 Compatibility Select to co
89. e window below Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 164 of 166 TRACEROUTE Gi Target Host Output Result b4 bytes trom 4 125 224 7 9 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 64 bytes from 74 125 224 179 www google com re ser segq 1 til 53 time 13 800 ms seg 2 ttl 53 time 19 300 ms seg 3 ttl 53 time 13 500 ms seg 4 ttl 53 time 13 625 ms seg 5 ttl 53 time 13 950 ms seg b ttl 53 time 14 125 ms seg ttl 53 time 17 425 ms seg 0 ttl 53 time 13 500 ms seg 4 ttl 53 time 13 875 ms seg 10 ttl 53 time 14 100 ms seg 11 ttl 53 time 14 175 ms seg 12 ttl 53 time 14 025 ms seg 13 ttl 53 time 14 150 ms seg 14 ttl 53 time 13 900 ms www google com ping statistics 15 packets transmitted 15 packets received 0 packet loss round trip min avg max 13 600 14 586 19 300 ms Done Figure 94 PING gelon Innovative IP Voice amp Video Enter the target host in host name or IP address Then press Start button The output result will dynamically display in the window below Traceroute G Target Host Output Result traceroute Dignostic run www google com Start
90. eature Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 119 of 166 gelon Innovative IP Voice amp Video CALL FEATURES The UCM6100 supports call recording transfer call forward call park and other call features via feature code This section lists all the feature codes in the UCM6100 and describes how to use the call features FEATURE CODES Table 40 UCM6100 Feature Codes Feature Maps e Default code 1 e Enter the code during active call After hearing Transfer you will hear dial tone Enter the number to transfer to Then the user will be disconnected and transfer is completed e Options Disable Allow Caller Enable the feature code on caller side only Blind Transfer Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee e Default code 2 e Enter the code during active call After hearing Transfer you will hear the dial tone Enter the number to transfer to and the user will be connected to this number Hang up the call to complete the attended transfer Attended Transfer e Options Disable Allow Caller Enable the feature code on caller side only Allow Callee Enable the feature code on callee side only Allow Both Enable the feature code on both caller and callee e Default code 0 e Enter the code during active call It will disconnect the call e Options Disconnect Disable Allow Caller Enable the feature co
91. ected users will need specify the network interface LAN or WAN for UCM6102 only for the incoming traffic e OUT Select the service type e FTP e SSH e Telnet e TFTP e HTTP e LDAP e Custom If selected users will need specify Source IP and port Destination IP and port and Protocol TCP UDP or Both for the service Save the change and click on Apply button Then submit the configuration by clicking on Apply Changes on the upper right of the web page The new rule will be listed at the bottom of the page with sequence number rule name action protocol type source destination and operation Users can click on to edit to delete the rule UCM6100 Series IP PBX User Manual Page 37 of 166 Deg Innovative IP Voice amp Video DYNAMIC DEFENSE Dynamic defense is supported on the UCM6102 only It can blacklist hosts dynamically when the LAN mode is set to Route under web GUI gt Settings gt Network Settings gt Basic Settings page If enabled the traffic coming into the UCM6102 can be monitored which helps prevent massive connection attempts or brute force attacks to the device The blacklist can be created and updated by the UCM6102 firewall which will then be displayed in the web page Please refer to the following table for dynamic defense options on the UCM6102 Table 15 UCM6102 Firewall Dynamic Defense Dynamic Defense Enable dynamic defense The default setting is disabled Enable Configur
92. edance as predefined for your country s analog line characteristics The default setting is United States of America USA Select country to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum FXS Opermode Operational Loop Current and AC Impedance as predefined for your country s analog line characteristics The default setting is United States of America USA Configure to enable or disable override Two Wire Impedance Synthesis TISS Override TISS The default setting is No Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 128 of 166 PCMA Override Boost Ringer Fast Ringer Low Power Ring Detect FXS MWI Mode sn Innovative IP Voice amp Video If enabled users can select the impedance value for Two Wire Impedance Synthesis TISS override The default setting is 6000 Select the codec to be used for analog lines North American users should choose PCMU All other countries unless already known should be assumed to be PCMA The default setting is PCMU Note This option requires system reboot to take effect Configure whether normal ringing voltage 40V or maximum ringing voltage 89V for analog phones attached to the FXS port is required The default setting is Normal Configure to increase the ringing speed to 25HZ This option can be used with Low Power option The default setting is Normal Configure the peak voltag
93. eers matching and authentication of incoming INVITE The default setting is Port l If enabled empty SDP packet will be sent to the SIP server periodically Enable Keep alive nora to keep the NAT port open The default setting is Yes K ive F Configure the Keep alive interval in seconds to check if the host is up eep alive Frequenc g d The default setting is 60 seconds Other Settings SRTP Enable SRTP for the call The default setting is disabled Enable to detect Fax signal from the user trunk during the call and send the received Fax to the Email address configured for this extension If no Email address can be found for the user send the received Fax to the Fax Detection default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Note Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 59 of 166 gelon Innovative IP Voice amp Video If enabled Fax Pass through cannot be used This option controls how the extension can be used on devices within different types of network e Allow All Device in any network can register this extension e Local Subnet Only Only the user in specific subnet can register this extension Up to Strate St three subnet addresses can be specified e A Specific IP Address Only the device on the specific IP address can register this extension The default setting is Allow All l If enabled users will not need enter the PIN Set
94. eference Enable Qualify Firmware Version 1 0 4 7 Configure the provider name for the VoIP trunk This is a unique label to identify the trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider server of the trunk If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might not be possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e lf no CallerID configured for the extension the CallerID configured for the trunk will be used e lf the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 H 263p If enabled the UCM6100 will regularly send SIP OPTIONS to the device UCM6100 Series IP PBX User Manual Page 75 of 166 Qualify Timeout
95. ekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November To manually set the time on the UCM6100 go to Web GUI gt Settings gt Time Settings gt Set Time Manually The format is YYYY MM DD HH MI SS Set Time Manually GJ Current Time Firmware Version 1 0 4 7 Figure 19 Set Time Manually UCM6100 Series IP PBX User Manual Page 47 of 166 ream Innovative IP Voice amp Video NTP SERVER The UCM6100 can be used as a NTP server for the NTP clients to synchronize their time with To configure the UCM6100 as the NTP server set Enable NTP server to Yes under web GUI gt Settings gt Time Settings gt NTP Server On the client side point the NTP server address to the UCM6100 IP address or host name to use the UCM6100 as the NTP server Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 48 of 166 ream Innovative IP Voice amp Video PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP HTTP HTTPS download All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file The UCM6100 provides a Plug and Play mechanism to auto provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it This allows users to
96. email is enabled or hang up voicemail is disabled If not specified the default ring timeout is 60 seconds on the UCM6100 which can be configured in the global ring timeout setting under web GUI gt Internal Options gt IVR Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is the shortest time set by either device Select the voice prompt language to be used for this extension The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Enable automatic recording for the calls using this extension The default setting is disabled The recording files can be accessed under web GUI gt CDR gt Recording Files When user dials voicemail code the password verification IVR is skipped If enabled this would allow one button voicemail access By default this option is disabled If enabled SIP Password will accept only alphabet characters and digits AuthID will be changed to the same as Extension SIP AX Analog Station Firmware Version 1 0 4 7 Select SIP if the user is using SIP or a SIP devi
97. emote Party ID should be sent or not The default setting is No Configure whether the UCM6100 should generate inband ringing or not The default setting is Never e Yes The UCM6100 will send 180 Ringing followed by 183 Session Progress and in band audio e No The UCM6100 will send 180 Ringing if 183 Session Progress has not been sent yet If audio path is established already with 183 then send in band ringing e Never Whenever ringing occurs the UCM6100 will send 180 Ringing as long as 2000K has not been set yet Inband ringing will not be generated even the end point device is not working properly UCM6100 Series IP PBX User Manual Page 138 of 166 fream Server User Agent Configure the user agent string for the UCM6100 Send Compact SIP Headers If enabled compact SIP headers will be sent The default setting is No If enabled user phone will be added to URI that contains a valid Add user phone to URI AN phone number The default setting is No SIP SETTINGS DEBUG Table 55 SIP Settings Debug Enable SIP Debugging Select to enable SIP debugging The default setting is No Record SIP History Select to enable recording SIP history The default setting is No D SIP Hist Select to enable dump SIP history at the end of SIP dialogue The um istor 4 default setting is No Status Notifications Subscriptions Configure a specific context for SUBSCRIBE requests This setting is Subscribe Context useful to l
98. enabled users will be disconnected after the configured number of seconds The default setting is No Wait Time Note It is recommended to configure Wait Time longer than the Wrapup Time Select the available users to be the static agents in the call queue Agents Choose from the available users on the left to the static agents list on the right Click on GI Gel 2 to arrange the order e Click on to delete the call queue e Click on Agent Login Settings to configure Agent Login Extension Postfix and Agent Logout Extension Postfix Once configured users could log in the call queue as dynamic agent Agent Login Settings Agent Login Settings D Agent Login Extension Postfix Agent Logout Extension Postfix Example Figure 50 Agent Login Settings For example if the call queue extension is 6500 Agent Login Extension Postfix is and Agent Logout Extension Postfix is users could dial 6500 to login to the call queue as dynamic agent and dial 6500 to logout from the call queue Dynamic agent doesn t need to be listed as static agent and can log in log out at any time e Call queue feature code Agent Pause and Agent Unpause can be configured under Web GUI gt PBX gt Internal Options gt Feature Codes The default feature code is 83 for Agent Pause and 84 for Agent Unpause Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 108 of 166 ndstream Innovative IP Voice amp Video MUSIC
99. ence Invitation Participants Extension Figure 35 Conference Invitation From Web GUI e Invite by dialing 0 or 1 during conference call A conference participant can invite other parties to the conference by dialing from the phone during the conference call Please make sure option Enable User Invite is turned on for the conference bridge first Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 87 of 166 E ten Enter 0 or 1 during the conference call Follow the voice prompt to input the number of the party you would like to invite A call will be sent to this number to join it into the conference 0 If O is entered to invite other party once the invited party picks up the invitation call a permission will be asked to accept or reject the invitation before joining the conference 1 If 1 is entered to invite other party no permission will be required from the invited party A Note Conference administrator can always invite other parties from the phone during the call by entering 0 or 1 To join a conference bridge as administrator enter the admin password when joining the conference A conference bridge can have multiple administrators DURING THE CONFERENCE During the conference call users can manage the conference from web GUI or IVR e Manage the conference call from Web GUI Log in UCM6100 web GUI during the conference call the participants in each conference bridge will be listed 1 Cl
100. eo Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Busy Level Range 300 0 Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Default value f1 480 50 f2 620 50 c 500 500 Syntax f1 val level f2 val level c on1 off1 on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in ms Frequencies Range 0 4000 Busy Level Range 300 0 Cadence Range 0 16383 Select Tone Country Custom to manually configure Busy Tone value Default value f1 480 50 f2 620 50 c 250 250 Click on Detect to detect the busy tone Polarity Reversal and Current Disconnect by PSTN Before the detecting please make sure there are more than one channel configured and working properly If the detection has busy tone the Tone Country option will be set as Custom The UCM6100 provides PSTN detection function to help users detect the busy tone Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination The detecting call will be answered and up for about 1 minute Once done the detecting result will show and can be used for the UCM6100 settings 1 Goto UCM6100 web GUI gt PBX gt Basic Call Routes gt Analog Trunks page Click to edit the analog trunk created for the FXO port 3 Inthe dialog window to edit the analog trunk go to Tone Settings section and there are two methods to
101. erence Invitation From Web GU Conference Recording rrrnrrnnnnnvvnnrnnnnnvnnnnnnnnsvnnnnnnsnsennnnnnsnsrnnnnnnsnsennnnnn Click On Prompt To Create IVR brommt Record NEW IVR Promp EE UCM6100 Series IP PBX User Manual san Innovative IP Voice amp Video Page 8 of 166 Figure 39 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 Figure 50 Figure 51 Figure 52 Figure 53 Figure 54 Figure 55 Figure 56 Figure 57 Figure 58 Figure 59 Figure 60 Figure 61 Figure 62 Figure 63 Figure 64 Figure 65 Figure 66 Figure 67 Figure 68 Figure 69 Figure 70 Figure 71 Figure 72 Figure 73 Figure 74 Figure 75 Figure 76 Figure 77 Figure 78 Figure 79 Firmware Version 1 0 4 7 E ten Innovative IP Voice amp Video Bello IV PF FON WON E 94 Language Settings For Voice brompt 95 VOICE Prompt PACKAGES OSom r anea aenn naai 96 New Voice Prompt Language Acdded 96 VOICE Mia Emaseo Ng SJT EE E 99 elle zua GroU 0 EEE EK EN 100 21 LET de le EEE EE 102 Ring Group Configuration EE 103 ge E ee int Ee EE 104 Page Intercom Group Settings rrrrrrnnnnnrrvrrnnnnnrrnrrnnnnrrvnnrnnnnrrnnnnnnnnsrnnnnnnsnsrnnnnnnsssrnnnnnnssennnnnn 105 OED E 106 Agent Login Settings TE 108 Musie ON Aola Eege 109 Configure Analog Trunk without Fax Detection rrrrrrrnnnrnrvrrrnnnnnrvnrnnnnnnvrnnnnnnnnennnnnnsnrennnnnnsnee 111 Configure Extens
102. ersal If this interval is shorter than the value of Polarity on Answer Delay the Polarity Reversal will be ignored Otherwise the FXO will onhook to disconnect the call The default setting is 600ms This is the periodic time in ms that the UCM6100 will use to check on a voltage drop in the line The default setting is 200ms UCM6100 Series IP PBX User Manual Page 65 of 166 gelon Innovative IP Voice amp Video Configure the ring timeout in ms Trunk FXO devices must have a timeout to determine if there was a hangup before the line is answered Ring Timeout This value can be used to configure how long it takes before the UCM6100 considers a non ringing line with hangup activity The default setting is 8000 Configure the RX gain for the receiving channel of analog FXO port The nan valid range is from 13 5 dB to 12 0 dB The default setting is 0 TX Gain Configure the TX gain for the transmitting channel of analog FXO port The valid range is from 13 5 dB to 12 0 dB The default setting is 0 Use CallerID Configure to enable CallerID detection The default setting is Yes Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web l GUI gt PBX gt Internal Options gt Fax T 38 Fax Detection Note If enabled Fax Pass through cannot be used Select the Caller ID scheme for this trunk The default setting is Caller ID S
103. etting is 10 seconds Configure the maximum amount of time permitted between digits when Digit Timeout l a the user is typing the extension The default setting is 5 seconds If enabled during an active call users can enter the UCM6100 hangup feature code by default it s 0 to disconnect the call or hang up directly Allow Hangup A new dial tone will be heard shortly for the user to make a new call The default setting is No Once successfully created users can configure the inbound route destination as DISA or IVR key event as DISA When dialing into DISA users will be prompted with password first After entering the correct password a second dial tone will be heard for the users to dial out Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 116 of 166 andstream Innovative IP Voice amp Video EVENT LIST Starting from 1 0 2 x firmware the UCM6100 supports event list BLF to monitor local extensions on the same UCM6100 or remote extensions on the peer SIP trunk The event list settings is under web GUI gt Call Features gt Event List e Click on Create New Event List to add a new event list e Click on to edit the event list configuration e Click on DI to delete the event list Create New Event List O ur GJ Local Extensions Available Extensions selected Extensions 800 501 CO Remote Extensions Available Extensions Selected Extensions i Special Extensions Cancel
104. ex Chan Emily Green IAX 6008 FXS 6009 Voice Mail Main Dial Voice Mail Call Pickup Pageing Prefix Intercom Prefix Total 25 Show 1 2 Jumpto Extension Name Label Status Type Figure 66 Extension Status Table 57 Extension Status SIP User SIP User SIP User SIP User SIP User SIP User SIP User SIP User AX User ndstream Innovative IP Voice amp Video Analog User FXS 1 Features Features Features Features Features AE f Last Display extension number including feature code The color indicator has the following definitions SS Green Free E Blue Ringing Yellow In Use Grey Unavailable Display name callerID name or label for the extension Display message status for the extension Example 2 4 1 Description There are 2 urgent messages 4 messages in total and 1 message that has been already read Displays extension type SIP User IAX User Analog User Features Other operations are also available in extension status section Firmware Version 1 0 4 7 Click on Extensions the web page will redirect to extension configuration page which can also be accessed via web GUI gt PBX gt Basic Call Routes gt Extensions UCM6100 Series IP PBX User Manual Page 142 of 166 andstream Innovative IP Voice amp Video e Click on O to refresh the extension status e Click on one of the tabs All Analog f to display the corresponding extensions accord
105. f 166 ndstream Innovative IP Voice amp Video 4 For DOD Number enter one of the numbers DIDs from your SIP trunk provider In the example above Company ABC received 4 DIDs from their provider ABC will enter in the number for the CEO s direct line 5 Select an extension from the Available Extensions list Users have the option of selecting more than one extension In this case Company ABC would select the CEO s extension After making the selection click on the button to move the extension s to the Selected Extensions list Edit DOD Direct Outward Dialing DOD is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly DOD Number 88661711234 Available Extensions Selected Extensions 5001 5004 a 5003 G 5000 ei y Figure 32 DOD extension selection 6 Click Save at the bottom Once completed the user will return to the EDIT DOD page that shows all the extensions that are associated to a particular DOD Edit DOD Direct Outward Dialing DOD is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly Create a new DOD Edit DOD 6176518241 5002 A451234567 5005 Total 2 Show 1 1 Goto Figure 33 Edit DOD E E Firmware Version 1 0 4 7 UCM6100 Series IP PBX User
106. finish the installation with ease and start using the SIP devices in a managed way To provision a phone three steps are involved i e discovery assignment and provisioning The UCM6100 creates XML config file to the detected assigned Grandstream device and accomplishes the following configurations on the device after the provisioning e AUCM6100 extension will be assigned and registered on the phone e SIP related network settings such as NAT traversal and Use Random Port are configured on the phone e Call settings such as Dial Plan and Auto Answer e LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM6100 LDAP server This section explains how zero config works on the UCM6100 The settings for this feature can be accessed via Web GUI gt PBX gt Basic Call Routes gt Zero Config AUTO PROVISIONING By default the Zero Config feature is disabled on the UCM6100 for auto provisioning It can be turned on in Auto Provision Settings under Web GUI gt PBX gt Basic Call Routes gt Zero Config Three methods of auto provisioning are used Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 49 of 166 gelon Innovative IP Voice amp Video SIP End Device Discover Device Assign Extension to Device Create XML Contig File Download Config File Send Downloading URL to Device Reboot Get Provisioned Figure 20 UCM
107. fore deploying and configuring the UCM6100 series the device needs to be properly powered up and connected to network This section describes detailed information on installation connection and warranty policy of the UCM6100 series EQUIPMENT PACKAGING Table 2 UCM6102 UCM6104 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Installation Guide Yes 1 Table 3 UCM6108 UCM6116 Equipment Packaging Main Case Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Quick Installation Guide Yes 1 Wall Mount Yes 2 Screws Yes 6 CONNECT YOUR UCM6100 CONNECT THE UCM6102 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 18 of 166 gelon Innovative IP Voice amp Video LCD Navigation Keys 4 1 D LAN LED WAN LED USBLED D CardLED FXS LED FXO LED Figure 1 UCM6102 Front View SD Card Slot Reset WAN Port Ground USB Port DC 12v LAN Pot 2x FXS Port 2x FXO Port Figure 2 UCM6102 Back View To set up the UCM6102 follow the steps below 1 Connect one end of an RJ 45 Ethernet cable into the WAN port of the UCM6102 2 Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch hub 3 Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102 Insert the main plug of the power adapter into a surge protected power outlet 4 Wait for the UCM6102 to boot up The LCD in the front will show the device
108. gits will be prepended after the dialing number is stripped Prepend INBOUND ROUTES Inbound routes can be configured via Web GUI gt PBX gt Basic Call Routes gt Inbound Routes e Click on Create New Inbound Rule to add a new inbound route e Click on DID Features to configure DID features for the inbound route e Click on Blacklist to configure blacklist for all inbound routes e Click on to edit the inbound route e Click on to delete the inbound route INBOUND RULE CONFIGURATIONS Table 27 Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule DID Pattern Firmware Version 1 0 4 7 All patterns are prefixed with the _ Special characters X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 Wildcard Match one or more characters Wildcard Match zero or more characters immediately Example 12345 9 Any digit from 1 to 9 The pattern can be composed of two parts divided by a character The first part is used to specify the dialed number the second part is used to specify the caller ID and it is optional if set it means only the UCM6100 Series IP PBX User Manual Page 81 of 166 gelon Innovative IP Voice amp Video extension with the specific caller ID is allowed to call in or call out For example patter 2XXX 1234 means the only extension with the caller ID 1234 is allowed to use this rule Select privileg
109. gth carrier grade Line Echo Cancellation Dynamic Jitter Buffer Modem detection and auto switch to G 711 G 711 A law U law G 722 G 723 1 5 3K 6 3K G 726 G 729A B iLBC GSM T 38 H 264 H 263 H 263 Layer 3 QoS Signaling and Control In Audio RFC2833 and SIP INFO TFTP HTTP HTTPS auto discovery and auto provisioning of Grandstream IP endpoints via ZeroConfig DHCP Option 66 multicast SIP SUBSCRIBE MDNS TCP UDP IP RTP RTCP ICMP ARP DNS DDNS DHCP NTP TFTP SSH HTTP HTTPS PPPoE SIP RFC3261 STUN SRTP TLS Call Progress Tone Polarity Reversal Hook Flash Timing Loop Current Disconnect Busy Tone Media SRTP TLS HTTPS SSH Physical Universal Power Supply Environmental Dimensions Weight Mounting Firmware Version 1 0 4 7 e Output 12VDC 1 5A Input 100 240VAC 50 60Hz e Operating 32 104 F 0 40 C 10 90 non condensing e Storage 14 140 F 10 60 C e UCM6102 6104 226mm L x 155mm W x 34 5mm H e UCM6108 6116 440mm L x 185mm W x 44mm H e UCM6102 Unit weight 0 51kg Package weight 0 94kg e UCM6104 Unit weight 0 51kg Package weight 0 94kg e UCM6108 Unit weight 2 23kg Package weight 3 09kg e UCM6116 Unit weight 2 27kg Package weight 3 14kg e UCM6102 6104 Wall mount and Desktop e UCM6108 6116 Rack mount and Desktop UCM6100 Series IP PBX User Manual Page 16 of 166 Additional Features tream Innovative IP Voice amp Video Multi
110. have access to all phones on the UCM6100 LDAP server or use a specific phonebook DN eg ou pbx dc pbx dc com to access this phonebook only To access LDAP Server settings go to Web GUI gt Settings gt LDAP Server LDAP SERVER CONFIGURATIONS The following figure shows the default LDAP server configurations on the UCM6100 LDAP Server configurations Base DN dc pbx dc com PBX DN ou pbx dc pbx dc com Root DN cn admin dc pbx dc com Root Password Confirm Root Password Figure 12 LDAP Server Configurations Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 40 of 166 ndstream The UCM6100 LDAP server supports anonymous access read only by default Therefore the LDAP client doesn t have to configure username and password to access the phonebook directory The Root DN and Root Password here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information The default phonebook list in this LDAP server can be viewed and edited by clicking on of this Phonebook the first phonebook under LDAP Phonebook ou pbx dc pbx dc com Figure 13 Default LDAP Phonebook DN Edit Phonebook ou pbx dc pbx dc com LDAP Attributes Contact List AccountNumber 5000 John Doe CallerlbName John Doe stacy Green Email Tom Lin FirstName 0 Ricky Chan LastName Front Desk Warehouse Department Sales Mobile Number Tech Support
111. he call queue The call queue configuration parameters are listed in the table below Table 36 Call Queue Configuration Parameters Extension Configure the call queue extension Name Configure the call queue name to identify the call queue Select the strategy for the call queue e Ring All Ring all available Agents simultaneously until one answers e Linear Ring agents in the specified order e Least Recent Se Ring the agent who has been called the least recently e Fewest Calls Ring the agent with the fewest completed calls e Random Ring a random agent e Round Robin Ring the agents in Round Robin scheduling with memory Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 106 of 166 Music On Hold Leave When Empty Dial in Empty Queue Dynamic Login Password Time Out Wrapup Time Max Queue Length Firmware Version 1 0 4 7 Deg The default setting is Ring All Select the Music On Hold class for the call queue Note Music On Hold classes can be managed from Web GUIl gt PBX gt Internal Options gt Music On Hold Configure whether the callers will be disconnected from the queue or not if the queue has no agent anymore The default setting is Strict e Yes Callers will be disconnected from the queue if all agents are paused or invalid e No Never disconnect the callers from the queue when the queue is empty e Strict Callers will be disconnected from the queue if all agents are pa
112. he configured Email address Fax T 38 settings can be accessed via Web GUI gt PBX gt Internal Options gt FAX T 38 CONFIGURE FAX T 38 e Click on Create New Fax Extension In the popped up window fill the extension name and Email address to send the received Fax to e Click on Fax Settings to configure the Fax parameters Enable Error Correction Mode Maximum Transfer Rate Minimum Transfer Rate Default Email Address Template Variables Firmware Version 1 0 4 7 Table 37 FAX T 38 Settings Configure to enable Error Correction Mode ECM for the Fax The default setting is Yes Configure the maximum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14400 The default setting is 14400 Configure the minimum transfer rate during the Fax rate negotiation The possible values are 2400 4800 7200 9600 12000 and 14000 The default setting is 2400 Configure the Email address to send the received Fax to if user s Email address cannot be found Note The extension s Email address or the Fax s default Email address needs to be configured in order to receive Fax from Email If neither of them is configured Fax will be not be received from Email Fill in the Subject and Message content to be used in the Email when sending the Fax to the users The template variables are e CALLERIDNUM Caller ID Number e CALLERIDNAME Caller ID Name e REC
113. he configured trunk status in this section Trunks gt Unmonitored Grandstream 192 168 40 140 Unavailable Trunk1 Analog Ports 1 Figure 65 Trunk Status Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 140 of 166 Deg Innovative IP Voice amp Video Table 56 Trunk Status Display trunk status e Analog trunk status Available Busy Unavailable Unknown Error Status e SIP Peer trunk status Unreachable The hostname cannot be reached Unmonitored QUALIFY feature is not turned on to be monitored Reachable The hostname can be reached e SIP Register trunk status Registered Unrecognized Trunk Trunks Display trunk name Display trunk Type e Analog Type ge e SIP e AX Username Display username for this trunk Port Hostname IP Display Port for analog trunk or Hostname IP for VoIP SIP IAX trunk Other operations are also available in trunk status section e Click on Trunks the web page will redirect to trunk configuration page which can also be accessed via web GUI gt PBX gt Basic Call Routes gt Analog Trunks e Click on O to refresh the trunk status e Click on to expand the status detail table e Click on to hide the status detail table EXTENSIONS Users could see all the configured extension status in this section Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 141 of 166 g7 KI 80 EXT6000 Amy6001 Amy6002 Amy6003 Amy6004 John Doe Al
114. he voicemail box Default Code 83 Pause the agent in all call queues Default Code 84 Unpause the agent in all call queues Default Code 81 To page an extension enter the code followed by the extension number Default Code 80 To intercom an extension enter the code followed by the extension number Default Code 40 To add a number to blacklist for inbound route dial 40 and follow the voice prompt to enter the number Default Code 41 To remove a number from current blacklist for inbound route dial 41 and follow the voice prompt to remove the number Default Code To pick up a call for any extension xxxx enter the code followed by the extension number xxxx UCM6100 Series IP PBX User Manual Page 122 of 166 ndstream Innovative IP Voice amp Video e Default Code 8 e This code is for the pickup group which can be assigned for each extension on the extension configuration page Pickup Extension l l l l e f there is an incoming call to an extension the other extensions within the same pickup group can dial 8 directly to pick up the call e Default Code e This code is for the user to directly dial or transfer to an extension s voicemail Direct Dial Voicemail Prefix e For example directly dial 5000 will have to call go into the extension 5000 s voicemail If the user would like to transfer the call to the extension 5000 s voicemail enter 5000 as the transfer target number CALL
115. his page users could create edit view invite manage the participants and delete conference bridges The conference bridge status and conference call recordings if recording is enabled will be displayed in this web page as well CONFERENCE BRIDGE CONFIGURATIONS e Click on Create New Conference Room to add a new conference bridge e Click on to edit the conference bridge e Click on to delete the conference bridge Table 28 Conference Bridge Configuration Parameters Configure the conference number for the users to dial into the Extension conference When configured the users who would like to join the conference call must enter this password before accessing the conference bridge Password Note e If Public Mode is enabled the password is not required to join the conference bridge thus this field is invalid e The password has to be at least 4 characters Configure the password to join the conference bridge as administrator Conference administrator can manage the conference call via IVR if Admin Password Enable Caller Menu is enabled as well as invite other parties to join the conference by dialing 0 permission required from the invited party or 1 permission not required from the invited party during the Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 85 of 166 Enable Caller Menu Record Conference Quiet Mode Wait For Admin Enable User Invite Announce Callers Public Mode
116. ick on 9 to kick a participant from the conference 2 Click on to mute the participant 3 Click on to lock this conference bridge so that other users cannot join it anymore 4 Click on to invite other users into the conference bridge e Manage the conference call from IVR If Enable Caller Menu is enabled conference participant can input to enter the IVR menu for the conference Please see options listed in the table below Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 88 of 166 ndstream Innovative IP Voice amp Video Table 29 Conference Caller IVR Menu Conference Administrator IVR Menu 1 N O OF fF W N Mute unmute yourself Lock unlock the conference bridge Kick the last joined user from the conference Decrease the volume of the conference call Decrease your volume Increase the volume of the conference call Increase your volume More options e 1 List all users currently in the conference call e 2 Kick all non Administrator participants from the conference call e 3 Mute Unmute all non Administrator participants from the conference call e 4 Record the conference call e 8 Exit the caller menu and return to the conference Conference User IVR Menu 1 CO N O OO A A Note Mute unmute yourself Decrease the volume of the conference call Decrease your volume Increase the volume of the conference call Increase your volume Exit the caller menu and retu
117. ies web GUI supports the following languages Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 27 of 166 ream English Simplified Chinese Spanish French Portuguese Russian Italian Polish German Czech Users can select the displayed language in web GUI login page or at the upper right of the web GUI after logging in Username HE English Password sites BS Espa a English a B f France DN Portugu s E Fycckuiiaabik B Ef italiano d D Portugu s Wm Pycckuiiaabik H italiano Figure 10 UCM6100 Web GUI Language SAVE AND APPLY CHANGES Click on Save button after configuring the web GUI options in one page After saving all the changes make sure click on Apply Changes button on the upper right of the web page to submit all the changes If the change requires reboot to take effect a prompted message will pop up for you to reboot the device MAKE YOUR FIRST CALL Power up the UCM6100 and your SIP end point phone Connect both devices to the network Then follow the steps below to make your first call 1 Log in the UCM6100 web GUI go to PBX gt Basic Call Routes gt Extensions Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 28 of 166 E ten 2 Click on Create New User to create a new extension You will need User ID Password and Voicemail Password information to register and use the extension later 3 Register the extension on your phone with the
118. igure the number of times to repeat the prompt if the DTMF input is invalid When the loop ends it will go to the invalid destination if configured or hang up The default setting is 3 Select the voice prompt language to be used for this IVR The default setting is Default which is the selected voice prompt language under web GUI gt PBX gt Internal Options gt Language The dropdown list shows all the current available voice prompt languages on the UCM6100 To add more languages in the list please download voice prompt package by selecting Check Prompt List under web GUI gt PBX gt Internal Options gt Language Select the event for each key pressing for 0 9 Timeout and Invalid The event options are e Extension e Voicemail e Conference Rooms e Voicemail Group e IVR e Ring Group e Queues e Page Group e Fax e IVR Prompt e Hangup e DISA To record new IVR prompt or upload IVR prompt to be used in IVR click on Prompt next to the Welcome Prompt option and the users will be redirected to IVR Prompt page Or users could go to Web GUI gt PBX gt Internal Options gt IVR Prompt page directly Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 92 of 166 gelon Innovative IP Voice amp Video Create New IVR Gi Name Main Menu G Extension 7011 CO Dial Other Extensions GJ Dial Trunk G Permission CU Welcome Prompt Figure 37 Click On Prompt To Create IVR Prompt Once the
119. ime when the message is left Click on Load Default Settings button to view the default template as an example CONFIGURE VOICEMAIL GROUP The UCM6100 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension The voicemail group can be configured under Web GUI gt PBX gt Call Features gt Voicemail Group Click on Create New Voicemail Group to configure the group Create New Voicemail Group Voicemail Group Extension 6600 Name VYMGroup1 Available Mailboxes Voicemail Group Mailboxes 5005 Warehouse 5000 John Doe 5006 Sales E 5001 Stacy Green 5007 Tech Support B 5002 Tom Lin 5008 Customer Service 5003 Ricky Chan 5009 RMA Anan Shinnina Save Figure 44 Voicemail Group Table 33 Voicemail Group Settings Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 100 of 166 Voicemail Group Extension Name Voicemail Group Mailboxes Firmware Version 1 0 4 7 E ten Enter the Voicemail Group Extension The voicemail messages left to this extension will be forwarded to all the voicemail group members Configure the Name to identify the voicemail group Letters digits and are allowed Select available mailboxes from the left list and add them to the right list The extensions need to have voicemail enabled to be listed in available mailboxes list UCM6100 Series IP PBX User Manual Page 101 of 166 andstream
120. imit subscriptions to local extensions The default setting is from internal Allow Subscribe Configure to allow subscriptions The default setting is Yes Configure to send out NOTIFY on ringing state The default setting is Notify on Ringing Ves es Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 139 of 166 ndstream Innovative IP Voice amp Video STATUS AND REPORTING PBX STATUS The UCM6100 monitors the status for Trunks Extensions Queues Conference Rooms Interfaces and Parking lot It presents administrators the real time status in different sections under web GUI gt Status gt PBX Status Trunks Conference Rooms gt Unmonitored Grandstream SIP 192 168 40 140 Unavailable Trunk1 Analog Ports 1 7 wn Ce Extensions gt Interfaces Status USB SD Card LAN E essages 0 0 0 SIP User FXS essages 0 0 0 SIP User ges 0 0 0 SIP User ssages 0 0 0 SIP User FXO Voice Mail Main Features Dial Voice Mail Features Call Pickup Features Pageing Prefix Features pr Intercom Prefix Features Parking Lot G Agent Pause Features ssages 0 0 0 SIP User Agent Unpause Features aller I nanne Extension Call Forward Busy Activate Features No Parked Calls defined Call Forward Busy Deactivate Features Cail Forward NoAnswer Activate Features Total 20 Show 1 2 Jumpto First Prev Queues ei Figure 64 Status gt PBX Status TRUNKS Users could see all t
121. incoming registration and subscription allowed by the UCM6100 The default setting is 3600 Configure the minimum duration in seconds of incoming registration and subscription allowed by the UCM6100 The default setting is 60 Configure the Music On Hold class for the channel when being put on hold This is used when the Music On Hold class is not set on the channel and the peer channel placing the call on hold doesn t have Music On Hold Suggest Configure the Music On Hold class to suggest to the peer channel when placing the peer on hold Select to enable relaxed DTMF handling The default setting is No Select DTMF mode to send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used The default setting is RFC2833 During an active call if there is no RTP activity within the timeout in seconds the call will be terminated The default setting is no timeout Note This setting doesn t apply to calls on hold When the call is on hold if there is no RTP activity within the timeout in seconds the call will be terminated This value of RTP Hold Timeout should be larger than RTP Timeout The default setting is no timeout Configure whether the Remote Party ID should be trusted The default setting is No Configure whether the R
122. ingly e Click on to expand the status detail table e Click on to hide the status detail table QUEUES Users could see all the configured call queue status in this section The following figure shows the call queue 6500 being in used Service Level SL 0 0 within Us Calls Completed 1 Calls Abandoned 1 Figure 67 Queue Status The current call status caller ID duration agent status service level calls summary completed abandoned are shown for the call queue The agent status is defined as below Table 58 Agent Status The agent is available idle The agent is talking busy The agent is ringing ja ja je je The agent has been logged out On the UCM6100 Service Level is defined as the percentage of high quality calls over all calls in the call queue where high quality call means calls answered within 10 seconds Other operations are also available in queue status section e Click on Queues the web page will redirect to call queue configuration page which can also be accessed via web GUI gt PBX gt Call Features gt Call Queue e Click on G to refresh the call queue status Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 143 of 166 ndstream e Click on to expand the call queue detail e Click on to hide the call queue detail CONFERENCE ROOMS Users could see all the conference room status in this section It shows all the configured conference rooms current
123. ion After it boots up log in the web GUI to check the firmware version UPGRADING VIA LOCAL UPLOAD If there is no HTTP TFTP server users could also upload the firmware to the UCM6100 directly via Web GUI Please follow the steps below to upload firmware locally e Download the latest UCM6100 firmware file from the following link and save it in your PC http www grandstream com support firmware e Log inthe Web GUI as administrator in the PC Dess e Goto Web GUI gt Maintenance gt Upgrade upload the firmware file by clicking on and select the firmware file from your PC The default firmware file name is ucm6100fw bin Local Upgrade Firmware File Path ucm6100fw bin e Upgrade Figure 85 Local Upgrade e Click on d to start upgrading Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 157 of 166 fream Innovative IP Voice amp Video Loading t Upgrading Firmware files Figure 86 Upgrading Firmware Files e Wait until the upgrading process is successful and a window will be popped up in the Web GUI Prompt information Device successfully upgraded Do you want to restart the device now to make the changes take effect Cancel Figure 87 Reboot UCM6100 e Click on OK to reboot the UCM6100 and check the firmware version after it boots up A Note Please do not interrupt or power cycle the UCM6100 during upgrading process Firmware Version 1 0 4 7 UCM6100 Serie
124. ion For Fax Machine rrrrnnnnnnnnnnnnnnnvnnnnnnnnrnnnrnnnnnsnnnnnnnnnrnnnnnnnnssnnnnnnnnsrnnnnnnsnee 112 Configure Inbound Rule For Fax cccccsssseccccceesseceecceeeeeceeeeaeeeeeeeeeeeeseeeesaeeeeesessaaeeeessesaeesess 112 He a EO EEE EE NE 113 Enable Fax Detection In Analog Trunk nnnsnnannnnenennnnnosennnnesennnrennnnrnnosrnrnrnsrnnrrensrnrrensenrerenne 113 Inbound Route To Fax Extension 114 Create New DIGA 115 PENNEN 117 Eveni TEE 118 Download Recording File From CDR Page 123 FXS Gei Ce EN Vater 128 PO FOS ACH UN RE 128 otas A en ee 140 el OA UE DERE EEE 140 DUE La EEE 142 ST ES EE ENE ENE 143 Conference Room Giatus 144 UCM6116 Interfaces Status rrrnnnnrrnrrnnnnnrrvrrnnnnnrrvrrnnnnrrrnnnnnnnrrnnnnnnnnsrnnnnnnsnsrnnnnnnsnsennnnnnssennnnnn 144 PG LOU Aase 145 System Sl US gt S10 AGE USAGE EE 148 System Status gt Resource Ueage 148 System Events gt Alert Events Lists Disk Usage nn0annnnnnennnnnneennnnnsrnnnnesnnrnnrsnnnnresennrrresenne 149 System Events gt Alert Events Lists Modify Admin Password rrnnnnnnnrnvvnnnnnnrrvrnnnnnvrrernnnnnenn 149 System Events gt Alert Events Lists Memory Usage s snssnnnsnneennnensrnnrrnssrnrnnesrnnrrrsrrrrrrennne 150 System Events gt Alert Events Lists System Reboot rrrrrrrrrrnnnrrvvnrrnnnnnvrnnrnnnnnrnnnnnnnrnennnnnnnnne 150 System Events gt Alert Events Lists System Update rrrrrnnnnnnnvrvvnnnnnnrrvvnnnnnnrrernnnnnerrernnnnnenn 1
125. is DNS Server 1 0 0 0 0 DNS Server 2 Enter the DNS server 2 address for static IP settings User Name Enter the user name to connect via PPPoE Password Enter the password to connect via PPPoE Layer 2 QoS Assign the VLAN tag of the layer 2 QoS packets for WAN port The default value 802 1Q VLAN Tag is 0 Layer 2 QoS 802 1p Assign the priority value of the layer 2 QoS packets for WAN port The default Priority Value value is 0 LAN when Method is set to Route IP Address Enter the IP address assigned to LAN port The default setting is 192 168 2 1 Subnet Mask Enter the subnet mask The default setting is 255 255 255 0 DHCP Server Enable Enable or disable DHCP server capability The default setting is Yes DNS Server 1 Enter DNS server address 1 The default setting is 8 8 8 8 DNS Server 2 Enter DNS server address 2 The default setting is 208 67 222 222 Allow IP Address From Enter the DHCP IP Pool starting address The default setting is 192 168 2 100 Allow IP Address To Enter the DHCP IP Pool ending address The default setting is 192 168 2 254 Default IP Lease Time Enter the IP lease time in seconds The default setting is 43200 LAN when Method is set to Switch IP Method Select DHCP Static IP or PPPoE The default setting is DHCP IP Address Enter the IP address for static IP settings The default setting is 192 168 0 160 Gateway IP Enter the gateway IP address for static IP settings The default setting is 0 0 0
126. kup gt Network Backup Manage Configuration Network Backups our voice recordsWvoicemails CDR Fax every day via SFTP protocol automatically Backup Configuration CO Enable Backup Account CO Password i O Server Address ucm fot backup com CO Backup Time 1 Test Connection Figure 89 Network Backup Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 160 of 166 ndstream Innovative IP Voice amp Video Table 66 Network Backup Configuration Enable Backup Enable the auto backup function The default setting is No Account Enter the Account name on the SFTP backup server Password Enter the Password associate with the Account on the SFTP backup server Server Address Enter the SFTP server address Backup Time Enter 0 23 to specify the backup hour of the day Before saving the configuration users could click on Test Connection The UCM6100 will then try connecting the server to make sure the server is up and accessible for the UCM6100 Save the changes and all the backup logs will be listed on the web page RESTORE CONFIGURATION FROM BACKUP FILE To restore the configuration on the UCM6100 from a backup file users could go to Web GUI gt Maintenance gt Backup gt Local Backup e A list of previous configuration backups is displayed on the web page Users could click on D of the desired backup file and it will be restored to the UCM6100 e f users have other backup files on P
127. l synchronization the remote UCM6100 peer also needs to enable this option on the SIP peer trunk The default setting is No This is the password used for LDAP contact file encryption and decryption during the LDAP sync process The password must be the same on both UCM6100 peers o ensure successful synchronization Configure the TCP port used LDAP sync feature between two peer UCM6100 Specify an outbound rule for LDAP sync feature The UCM6100 will automatically modify the remote contacts by adding prefix parsed from this rule Specify the prefix for LDAP sync feature The UCM6100 will automatically modify the remote contacts by adding this prefix Register SIP Trunk Configuration Parameters Provider Name Host Name Transport Firmware Version 1 0 4 7 Configure the provider name for the VoIP trunk This is a unique label to identify the trunk when listed in outbound rules inbound rules and etc Configure the IP address or URL for the VoIP provider server of the trunk Configure the SIP transport protocol to be used in this trunk The default setting is All UDP Primary e UDP Only UCM6100 Series IP PBX User Manual Page 73 of 166 Username Password Auth ID Codec Preference From Domain From User Outbound Proxy Support Outbound Proxy Auto Record DID Mode Enable Qualify Qualify Timeout Firmware Version 1 0 4 7 Gr cam Innovative e TCP Only e TLS Only e All UDP Primary UDP
128. lease refer to the following document http tools ietf org html draft ietf sip domain certs Select the TLS protocol for outbound client connections The default TLS Client Protocol pr setting is TLSv1 This is the CA certificate if the TLS server being connected to requires TLS Self Signed CA self signed certificate including server s public key This file will be renames as TLS ca automatically Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 135 of 166 TLS Cert TLS CA Cert TLS CA List SIP SETTINGS NAT External IP Address External Host External Refresh External TCP Port External TLS Port Local Network Address Firmware Version 1 0 4 7 Deg Innovative IP Voice amp Video Note The size of the uploaded ca file must be under 2MB This is the Certificate file pem format only used for TLS connections lt contains private key for client and signed certificate for the server This file will be renamed as TLS pem automatically Note The size of the uploaded certificate file must be under 2MB This file must be named with the CA subject name hash value It contains CA s Certificate Authority public key which is used to verify the accessed servers Note The size of the uploaded CA certificate file must be under 2MB Display a list of files under the CA Cert directory Table 53 SIP Settings NAT Configure a static address and port optional that will be used in outbo
129. ll dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this case 1 digit should be stripped before the call is placed Specify the digits to be prepended before the call is placed via the trunk Those digits will be prepended after the dialing number is stripped Use Failover Trunk Failover Trunk Strip Firmware Version 1 0 4 7 Failover trunks can be used to make sure that a call goes through an alternate route when the primary trunk is busy or down If Use Failover Trunk is enabled and Failover trunk is defined the calls that cannot be placed via the regular trunk may have a secondary trunk to go through Example The user s primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available The PSTN trunk can be configured as the failover trunk of the VoIP trunk Allows the user to specify the number of digits that will be stripped from UCM6100 Series IP PBX User Manual Page 80 of 166 sn Innovative IP Voice amp Video the beginning of the dialed string before the call is placed via the selected trunk Example The users will dial 9 as the first digit of a long distance calls However 9 should not be sent out via analog lines and the PSTN line In this case 1 digit should be stripped before the call is placed Specify the digits to be prepended before the call is placed via the trunk Those di
130. load Records button to export the report in csv format e Delete All On the bottom of the page click on Delete All button to remove all the call report information e Play Download Delete Recording File per entry If the entry has audio recording file for the call the three icons on the most right column will be activated for users to select In the following picture the second entry has audio recording file for the call A Click on to play the recording file click on to download the recording file in wav format click Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 153 of 166 E ten Innovative IP Voice amp Video on to delete the recording file the call record entry will not be deleted 2013 07 03 18 27 47 0 00 14 2013 07 03 17 55 04 0 00 16 Figure 82 Call Report Entry With Audio Recording File CDR Statistics is an additional feature on the UCM6100 which provides users a visual overview of the call report across the time frame Users can filter with different criteria to generate the statistics chart Inbound calls Outbound calls Internal calls All calls External calls Figure 83 CDR Statistics Table 64 CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type e Al e SIP Calls e PSTN Calls Call Type Select one or more in the following checkboxes e Inbound calls e Outbound calls e Internal calls e External calls e Allcalls Time Range e B
131. mum number of IAX threads allowed The default setting is 100 IAX Max Thread Count If set to yes the connection will be terminated if ACK for the NEW Auto Kil message is not received within 2000ms Users could also specify uto Ki number in milliseconds in addition to yes and no The default setting is yes l If enabled authentication traffic in debugging will not show The default Authentication Debugging setting is No Configure codec negotiation priority The default setting is Reqonly e Caller Consider the callers preferred order ahead of the host s e Host Consider the host s preferred order ahead of the caller s Codec Priority e Disabled Disable the consideration of codec preference all together e Regonly This is almost the same as Disabled except when the requested format is not available The call will only be accepted if the requested format is available Type of Service Configure ToS bit for preferred IP routing IAX Trunk Options Configure the frequency of trunk frames in milliseconds The default Trunk Frequency setting is 20 If enabled time stamps will be attached to trunk frames The default Trunk Time Stamps ane setting is No AX SETTINGS STATIC DEFENSE Table 48 IAX Settings Static Defense Enter a single IP address or a range of IP addresses for which call token validation is not required Call Token Optional For example 11 11 11 11 11 11 11 11 22 22 22 22 Max
132. n the local server automatically The default setting is Yes If set to Yes the UCM6100 is allowed to get provisioned for NTP Server from DHCP Option 42 in the local server automatically This will override the manually configured NTP Server The default setting is Yes UCM6100 Series IP PBX User Manual Page 46 of 166 Time Zone Self Defined Time Zone Deg Innovative IP Voice amp Video Select the proper time zone option so the UCM6100 can display correct time accordingly If Self Defined Tome Zone is selected please specify the time zone parameters in Self Defined Time Zone field as described in below option If Self Defined Time Zone is selected in Time Zone option users will need define their own time zone following the format below The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST which is U S central time If it is positive the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian If it is negative the local time zone is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday Normally 1 2 3 4 are used If 5 is used it means the last iteration of the weekday The 3rd number indicates we
133. nf rec 6300 1370385024 71 wav 2013 06 04 19 35 28 UTC 03 00 4 22 MB ie UI beleen UI tn UI best UI ben UI meet UI mesken UI mellon UI men UI Figure 36 Conference Recording Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 90 of 166 CONFIGURE IVR Deg Innovative IP Voice amp Video IVR IVR configurations can be accessed under the UCM6100 Web GUI gt PBX gt Call Features gt IVR Users could create edit view and delete an IVR e Click on Create New IVR to add a new IVR e Click on to edit the IVR configuration e Click on to delete the IVR Name Extension Dial Other Extensions Dial Trunk Permission Welcome Prompt Digit Timeout Response Timeout Firmware Version 1 0 4 7 Table 30 IVR Configuration Parameters Configure the name of the IVR Letters digits and are allowed Enter the extension number for users to access the IVR If enabled all callers to the IVR can dial other extensions The default setting is No If enabled all callers to the IVR is allowed to use trunk The permission must be configured for the users to use the trunk first The default setting is No Assign permission level for outbound calls if Dial Trunk is enabled The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal If the user tries to dial outbound calls after dialing into
134. nfigure IAX1 compatibility The default setting is No If selected UDP checksums will be disabled and no checksums will be No Checksums calculated checked on systems supporting this features The default setting is No If enabled the IAX2 will delay the rejection of calls to avoid DOS The Delay Reject default setting is No ADSI Select to enable ADSI phone compatibility The default setting is No Specify which Music On Hold class this channel would like to listen to l when being put on hold This music class is only effective if this channel Music On Hold Interpret l l i has no music class configured and the bridged channel putting the call on hold has no Music On Hold Suggest setting Specify which Music On Hold class to suggest to the bridged channel Music On Hold Suggest when putting the call on hold Bandwidth Configure the bandwidth for IAX settings The default setting is Low IAX SETTINGS REGISTRATION Table 47 IAX Settings Registration IAX Registration Options Configure the minimum period in seconds of registration The default Min Reg Expire tal setting is 60 Configure the maximum period in seconds of registration The default Max Reg Expire ie setting is 3600 IAX Thread Count Configure the number of IAX helper threads The default setting is 10 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 130 of 166 gelon Innovative IP Voice amp Video Configure the maxi
135. nual Page 26 of 166 E ten 4 Enter the administrator s login and password to access the Web Configuration Menu The default administrator s username and password is admin and admin It is highly recommended to change the default password after login for the first time A Note By default the UCM6100 has Redirect From Port 80 enabled Therefore if users type in the UCM6100 IP address in the web browser the web page will be automatically redirected to the page using HTTPS and port 8089 For example if the LCD shows 192 168 40 167 please enter 192 168 40 167 in your web browser and the web page will be redirected to https 192 168 40 167 8089 The option Redirect From Port 80 can be configured under the UCM6100 web GUl gt Settings gt HTTP Server WEB GUI CONFIGURATIONS There are four main sections in the Web GUI for users to view the PBX status configure and manage the PBX e Status Displays PBX status System Status System Events and CDR e PBX To configure extensions trunks call routes zero config for auto provisioning call features internal options IAX settings and SIP settings e Settings To configure network settings firewall settings change password LDAP Server HTTP Server Email Settings Time Settings and NTP server e Maintenance To perform firmware upgrade backup configurations cleaner setup reset reboot syslog setup and troubleshooting WEB GUI LANGUAGES Currently the UCM6100 ser
136. o send DTMF The default setting is RFC2833 If Info is selected SIP INFO message will be used If DTMF Mode Inband is selected 64 kbit codec PCMU and PCMA are required When Auto is selected RFC2833 will be used if offered otherwise Inband will be used e Port Allow peers matching by IP address without matching port number e Very Allow peers matching by IP address without matching port number Also authentication of incoming INVITE messages is not Insecure required e No Normal IP based peers matching and authentication of incoming INVITE The default setting is Port If enabled empty SDP packet will be sent to the SIP server periodically Enable Keep alive EN to keep the NAT port open The default setting is Yes Configure the number of seconds for the host to be up for Keep alive The default setting is 60 seconds Configure the maximum number of calls allow for each remote IP Keep alive Frequency Max Call Numbers address If set to Yes call token is required If set to Auto it will lock out users Require Call Token who depend on backward compatibility when peer authentication credentials are shared between physical endpoints The default setting Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 62 of 166 gelon Innovative IP Voice amp Video is Yes Other Settings SRTP Fax Detection Strategy Skip Trunk Auth Codec Preference Pickup Group EDIT EXTENSION
137. of 4 digits Repetitive digits pattern such as 0000 1111 1234 2345 and etc or common digits pattern such as 111222 321321 and etc are not allowed to be configured as password 2 Password for extension registration web GUI admin login LDAP and LDAP sync requires alphanumeric characters containing at least two categories of the following with a minimum length of 4 characters e Numeric digits e Lowercase alphabet characters e Uppercase alphabet characters e Special characters If enabled random password will be generated when the extension is created The default setting is Yes It is recommended to enable it for security purpose If set to Yes users could disable the extension range pre configured configured on the UCM6100 The default setting is No The default extension range assignment is e User Extension 5000 6299 e Conference Extension 6300 6399 e IVR Extension 7000 7100 Ring Group Extension 6400 6499 e Queue Extensions 6500 6599 e VoiceMail Group Extension 6600 6699 Note It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues Configure the name for each pickup group The pickup group list will show up at the bottom of extension configuration dialog Up to 10 pickup groups can be supported on the UCM6100 By default the pickup group name is using number from 1 to 10 INTERNAL OPTIONS JITTER BUFFER Firmware Version 1 0 4 7 Table 42 Internal Option
138. onfigurations to prevent certain malicious attack to the UCM6100 system Users could configure to allow restrict or reject specific traffic through the device for security and bandwidth purpose The UCM6100 also provides Fail2ban feature for authentication errors in SIP REGISTER INVITE and SUBSCRIBE To configure firewall settings in UCM6100 go to Web GUI gt Settings gt Firewall page STATIC DEFENSE Under Web GUI gt Settings gt Firewall gt Static Defense page users will see the following information e Current service information with port process and type e Typical firewall settings e Custom firewall settings The following table shows a sample current service status running on the UCM6100 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 35 of 166 7 77 389 22 80 8089 69 9090 6060 5060 4569 5353 37435 E ten Innovative IP Voice amp Video Table 12 UCM6100 Firewall gt Static Defense gt Current Service IS LCE Protocol or Service asterisk slapd dropbear lighthttpd lighthttpd opentftpd asterisk zero config asterisk asterisk zero config syslogd tcp IPv4 tcp IPv4 tcp IPv4 tcp IPv4 tcp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 udp IPv4 SIP LDAP SSH HTTP HTTPS TFTP SIP UCM6100 zero config service SIP SIP UCM6100 zero config service Syslog For typical firewall settings users could configure the following options on the UCM6100
139. ongs to the first pickup group UCM6100 Series IP PBX User Manual Page 63 of 166 E ten Innovative IP Voice amp Video All the UCM6100 extensions are listed under Web GUI gt PBX gt Basic Call Routes gt Extensions with SIP status Extension CalleriD Name Technology SIP IAX and etc IP and Port Each extension has a checkbox for users to Modify Selected Extensions or Delete Selected Extensions Also options Edit Reboot and Delete are available per extension e SIP Status Users can see the following icon for each extension to indicate the SIP status Green Free OO Blue Ringing Yellow In Use Grey Unavailable e Edit single extension Click on to start editing the extension The configuration options are listed in Table 21 Extension Configuration Parameters e Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6100 extension already registered To successfully reboot the user Zero Config needs to be enabled on the UCM6100 web GUI gt PBX gt Basic Call Routes gt Zero Config gt Auto Provisioning Settings e Delete single extension Click on to delete the extension Or select the checkbox of the extension and then click on Delete Selected Extensions e Modify selected extensions Select the checkbox for the extension s Then click on Modify Selected Extensions to edit the extensions in a batch The configuration options are listed in Table 22 Batch
140. ort Team for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification A Warning Use the power adapter provided with the UCM6100 series IP PBX Do not use a different power adapter as this may damage the device This type of damage is not covered under warranty Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 22 of 166 E ten Innovative IP Voice amp Video GETTING STARTED The UCM6100 series provides LCD interface LED indication and web GUI configuration interface The LCD displays hardware software and network information Users could also navigate in the LCD menu for device information and basic network configuration The LED indication at the front of the device provides interface connection and activity status The web GUI gives users access to all the configurations and options for UCM6100 series setup This section provides step by step instructions on how to use the LCD menu LED indicators and Web GUI of the UCM6100 series Once the basic settings are done users could start making calls from UCM6100 extension registered on a SIP phone as described at the end of this section USE THE LCD MENU Default LCD Display By default when the device is powered up the LCD will show device model e g UCM6116 hardware version e g V1 5A and IP address Press Down button and the system time will be di
141. ot be recorded if the duration exceeds the max message time The default setting is 15 minutes The available options are e 1 minute e 2 minutes e 5 minutes e 15 minutes e 30 minutes e Unlimited Configure the minimum duration in seconds of a voicemail message Messages will be automatically deleted if the duration is shorter than the Min Message Time The default setting is 3 seconds The available options are e No minimum e 1 second e 2 seconds e 3 seconds e 4 seconds e D seconds Note Silence and noise duration are not counted in message time If enabled the caller ID of the user who has left the message will be UCM6100 Series IP PBX User Manual Page 98 of 166 gelon Innovative IP Voice amp Video announced at the beginning of the voicemail message The default setting is No If enabled the message duration will be announced at the beginning of Announce Message Duration l l the voicemail message The default setting is No If enabled a brief introduction received time received from and etc of Play Envelope each message will be played when accessed from the voicemail application The default setting is Yes l If enabled users can review the message following the IVR before Allow User Review l Se sending the message out The default setting is No VOICEMAIL EMAIL SETTINGS The UCM6100 can be configured to send the voicemail as attachment to Email Click on Voicemail Email Settings bu
142. page Table 21 Extension Configuration Parameters e Added Hot Desking Support Table 21 Extension Configuration Parameters e Added one button on demand call recording for GXP e Add new option to enable or disable FXS TISS Override on Hardware Config page Table 44 Internal Options Hardware Config e Added more modes for FXS Two Wire Impedance Synthesis e Added LDAP Sync manual trigger function and synced date displaying VOIP TRUNKS e Improved LDAP Sync function added retrying file verifying and progress displaying function e Added Pick Extension Period on auto provision settings page of Zero Config Table 20 Auto Provision Settings e Added multiple extension assignment support on device edit page of Zero Config Figure 24 Assign Extension To Device e Added Reset All Extensions button at the Zero Config page to recycle all assigned extensions AUTO PROVISIONING e Added system crash alarm core dump detection and allow users to download core dump file Figure 78 System Events gt Alert Events Lists System Crash e Add Keep Trunk CID option for VoIP trunks and keep the priorities DOD gt Extension CallerID gt Trunk CallerID gt Global CallerID Table 25 VoIP Trunk Configuration Parameters FIRMWARE VERSION 1 0 3 13 e Added Fail2Ban support for SIP authentication FAIL2BAN e Added voice prompt Language selection and Auto Record option for extension Table 21 Extension Configuration Parameters Ta
143. pport E Extension of Ring Group Firmware Version 1 0 4 7 techsuppot ucm ta sample com Cancel Save Figure 46 Ring Group Configuration UCM6100 Series IP PBX User Manual Page 103 of 166 PAGING AND INTERCOM GROUP gelon nnovative IP Voice amp Video The UCM6100 paging and intercom can be used via feature code to a single extension or a paging intercom group This sections describes the configuration of paging intercom group under Web GUI gt PBX gt Call Features gt Paging Intercom CONFIGURE PAGING INTERCOM GROUP e Click on Create New Paging Intercom Group to add paging intercom group Edit Paging Intercom Group 5101 Extension 5101 Type 2 Way Intercom EN Avaliable Users Paging Intercom Group Members SIP 5000 John Doe SIP 5005 Warehouse SIP 5001 Stacy Green E i SIP 5010 Shipping SIP 5002 Tom Lin i SIP 5003 Ricky Chan SIP 5004 Front Desk SIPIRNIA Salega Save Figure 47 Page Intercom Group Table 35 Page Intercom Group Configuration Parameters Extension Configure page intercom group extension Type Select 2 way Intercom or 1 way Page Page Intercom Group Select available users from the left side to the paging intercom group Members member list on the right e Clickon to edit the page intercom group e Clickon to delete the page intercom group e Click on Paging Intercom Group Settings to edit Alert Info Header This header will be incl
144. r joins the conference The default setting is No Note Quiet Mode and Announce Callers cannot be enabled at the same time If enabled no authentication will be required when joining the conference call The default setting is Yes UCM6100 Series IP PBX User Manual Page 86 of 166 gelon nnovative IP Voice amp Video Play Hold Music For First If enabled the UCM6100 will play Hold music to the first participant in Caller the conference until another user joins in The default setting is No Skip Authentication When If enabled the invitation from Web GUI for a conference bridge with Inviting User via Trunk from password will skip the authentication for the invited users The default Web GUI setting is No JOIN A CONFERENCE CALL Users could dial the conference bridge extension to join the conference If password is required enter the password to join the conference as a normal user or enter the admin password to join the conference as administrator INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6100 conference bridge there are two ways to invite other parties to join the conference e Invite from Web GUI For each conference bridge in UCM6100 Web GUI gt PBX gt Call Features gt Conference there is an icon 2 for option Invite a participant Click on it and enter the number of the party you would like to invite Then click on Add A call will be sent to this number to join it into the confer
145. requency seconds of the SIP OPTIONS message sent to the device to check if the device is still online The default setting is 60 seconds Enable to detect Fax signal from the trunk during the call and send the received Fax to the default Email address in Fax setting page under web GUI gt PBX gt Internal Options gt Fax T 38 Fax Detection Note If enabled Fax Pass through cannot be used Direct Outward Dialing DOD The UCM6100 provides Direct Outward Dialing DOD which is a service of a local phone company or local exchange carrier that allows subscribers within a company s PBX system to connect to outside lines directly Example of how DOD is used Company ABC has a SIP trunk This SIP trunk has 4 DIDs associated to it The main number of the office is routed to an auto attendant The other three numbers are direct lines to specific users of the company At the moment when a user makes an outbound call their caller ID shows up as the main office number This poses a problem as the CEO would like their calls to come from their direct line This can be accomplished by configuring DOD for the CEO s extension Steps on how to configure DOD on the UCM 1 To setup DOD go to UCM6100 web GUI gt PBX gt Basic Call Routes gt VolP Trunks page 2 Click to access the DOD options for the selected SIP Trunk 3 Click Create a new DOD to begin your DOD setup Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 77 o
146. required by the Skip Trunk Auth outbound rule to make outbound calls The default setting is No Select audio and video codec for the extension The available codecs Codec Preference are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 and H 263p Assign the extension to a pickup group If the extension belongs to a pickup group any incoming calls to this extension can be picked up from Pickup Group the other extensions in the same pickup group by dialing the call pickup feature code by default it s 8 By default the extension belongs to the first pickup group BATCH ADD EXTENSIONS Under Web GUI gt PBX gt Basic Call Routes gt Extensions click on Batch Add Extensions to start adding extensions in batch Table 22 Batch Add Extension Parameters Configure the starting extension number of the batch of extensions to be added Create Number Specify the number of extensions to be added The default setting is 5 Start Extension Assign permission level to the user The available permissions are Permission Internal Local National and International from the lowest level to the highest level The default setting is Internal Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 60 of 166 gelon Innovative IP Voice amp Video Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls from this rul
147. rn to the conference When there is participant in the conference the conference bridge configuration cannot be modified RECORD CONFERENCE The UCM6100 allows users to record the conference call and retrieve the recording from web GUI gt PBX gt Call Features gt Conference Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 89 of 166 ndstream Innovative IP Voice amp Video To record the conference call when the conference bridge is in idle enable Record Conference from the conference bridge configuration dialog Save the setting and apply the change When the conference call starts the call will be automatically recorded in wav format The recording files will be listed as below once available Users could click on to download the recording or click on I to delete the recording meetme conf rec 6300 1372865271 25 wav 2013 07 03 12 39 38 UTC 03 00 10 61 MB meetme confrec 6300 1372451238 6 wav 2013 06 28 17 27 46 UTC 03 00 120 04 KB meetme confrec 6300 1372205127 347 wav 2013 06 25 21 05 56 UTC 03 00 62 86 KB meetme conf rec 6300 1372867161 40 wav 2013 07 03 13 10 29 UTC 03 00 10 17 MB meetme confrec 6300 1372864546 12 wav 2013 07 03 12 16 01 UTC 03 00 35 67 KB meetme confrec 6300 13 72866438 36 wav 2013 07 03 12 47 47 UTC 03 00 322 56 KB meetme contrec 6300 1372204987 337 wav 2013 06 25 21 03 30 UTC 03 00 315 98 KB meetme conf rec 6300 1372864583 17 wav 2013 07 03 12 16 36 UTC 03 00 65 67 KB meetme co
148. rt zccgi e All Grandstream phones have DHCP Option 66 turned on by default e Once the phone is provisioned with the DHCP Option 66 it will be redirected to the UCM6100 and send request for the XML config file e When the phone requests cfgMAC xml from the UCM6100 the UCM6100 will add the phone to the provision list Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 56 of 166 gelon Innovative IP Voice amp Video EXTENSIONS CREATE NEW USER To manually create new user go to Web GUI gt PBX gt Basic Call Routes gt Extensions Click on Create New User and a new dialog window will show for users to fill in the extension information The configuration parameters are as follows Table 21 Extension Configuration Parameters Extension The extension number associated with the user Configure the CallerID Name associated with the user Number letter CallerID Name or space are allowed Configure the Caller Number that would be applied for outbound calls from this user CallerID Number Note The ability to manipulate your outbound Caller ID may be limited by your VolP provider Assign permission level to the user The available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Permission Note Users need to have the same level as or higher level than an outbound rule s privilege in order to make outbound calls u
149. s IP PBX User Manual Page 158 of 166 E ten Innovative IP Voice amp Video NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their devices via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HTTP server and conduct a local firmware upgrade A free windows version TFTP server is available for download from http www solarwinds com products freetools free tftp server aspx http tftod32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server Connect the PC running the TFTP server and the UCM6100 to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade d Start the TFTP server and configure the TFTP server in the UCM6100 web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update the changes and reboot the UCM6100 End users can also choose to download a free HTTP server from http httod apache org or use Microsoft IIS web server BACKUP The UCM6100 configuration can be backed up locally
150. s Jitter Buffer UCM6100 Series IP PBX User Manual Page 126 of 166 gelon Innovative IP Voice amp Video SIP Jitter Buffer Enable Jitter Buffer Jitter Buffer Size Max Jitter Buffer Implementation Select to enable jitter buffer on the sending side of the SIP channel The default setting is No Configure the time in ms to buffer This is the jitter buffer size used in Fixed jitter buffer or used as the initial time for adaptive jitter buffer The default setting is 100 Configure the maximum time in ms to buffer for Adaptive jitter buffer implementation or used as the jitter buffer size for Fixed jitter buffer implementation The default setting is 200 Configure the jitter buffer implementation on the sending side of a SIP channel The default setting is Fixed e Fixed The size is always equal to the value of Max Jitter Buffer e Adaptive The size is adjusted automatically and the maximum value equals to the value of Max Jitter Buffer INTERNAL OPTIONS RTP SETTINGS RTP Start RTP End Strict RTP RTP Checksums Table 43 Internal Options RTP Settings Configure the RTP port starting number The default setting is 10000 Configure the RTP port ending address The default setting is 20000 Configure to enable or disable strict RTP protection If enabled RTP packets that do not come from the source of the RIP stream will be dropped The default setting is Disable Configure to enable or di
151. s User Manual could void your manufacturer warranty A Warning Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com Support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 14 of 166 tream Innovative IP Voice amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS e 1GHz ARM Cortex A8 application processor large memory 512MB DDR RAM 4GB NAND Flash and dedicated high performance multi core DSP array for advanced voice processing e Integrated 2 4 8 16 PSTN trunk FXO ports 2 analog telephone FXS ports with lifeline capability in case of power outage and up to 50 SIP trunk options e Gigabit network port s with integrated PoE USB SD integrated NAT router with advanced QoS support UCM6102 only e Supports a wide range of popular voice codes including G 711 A law U law G 722 G 723 1 G 726 G 729A B iLBC GSM video codec including H 264 H 263 H 263 and Fax T 38 e Hardware DSP based 128ms tail length carrier grade line echo cancellation LEC e Supports
152. sable RTP Checksums on RIP traffic The default setting is Disable INTERNAL OPTIONS HARDWARE CONFIG The analog hardware FXS port and FXO port on the UCM6100 will be listed in this page Click on De to edit signaling preference for FXS port or configure ACIM settings for FXO port Select Loop Start or Kewl Start for each FXS port And then click on Update to save the change Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 127 of 166 gelon nnovative IP Voice amp Video Edit Analog Ports Signalling Preference Port1 Loop Start Port2 Kewl Start Figure 62 FXS Ports Signaling Preference For FXO port users could manually enter the ACIM settings by selecting the value from dropdown list for each port Or users could click on Detect for the UCM6100 to automatically detect the ACIM value The detecting value will be automatically filled into the settings ACIM Setting OO ACIM Detection Port1 6000 kl Port2 6000 Figure 63 FXO Ports ACIM Settings Table 44 Internal Options Hardware Config Select country to set the default tones for dial tone busy tone ring tone Tone Region and etc to be sent from the FXS port The default setting is United States of America USA Advanced Settings Select country to set the On Hook Speed Ringer Impedance Ringer Threshold Current Limiting TIP RING voltage adjustment Minimum FXO Opermode Operational Loop Current and AC Imp
153. sers could enable the Blacklist feature manage the Blacklist by clicking on Blacklist Blacklist CO Blacklist Enable Blacklist Manage G Blacklist list 1234567 a 12345678 Ka Total 2 Figure 34 Blacklist Configuration Parameters OO Add Blacklist Number e Select the checkbox for Blacklist Enable to turn on Blacklist feature for all inbound routes Blacklist is disabled by default e Enter a number in Add Blacklist Number field and then click to add to the list e Toremove a number from the Blacklist select the number in Blacklist list and click on Till A Note Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for Blacklist Add default 40 and Blacklist Remove default 41 from an extension The feature code can be configured under Web GUI gt PBX gt Internal Options gt Feature Codes Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 84 of 166 Deg Innovative IP Voice amp Video CONFERENCE BRIDGE The UCM6100 supports conference bridge allowing multiple bridges used at the same time e UCM6102 6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants e UCM6108 6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants The conference bridge configurations can be accessed under Web GUI gt PBX gt Call Features gt Conference In t
154. set the busy tone e Tone Country The default setting is United States of America USA e PSTN Detection Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 67 of 166 E se Innovative IP Voice amp Video Tone Settings Busy Detection Yes e GJ Busy Tone Count Congestion Detection Yes e Congestion Count Tone Country United States of America USA Busy Tone M 480 50 f2 620 50 c 500 500 Congestion Tone M 48 08 50 f2 62006 50 c 250 250 PSTN Detection Cancel Save Figure 28 UCM6100 FXO Tone Settings 4 Click on Detect to start PSTN detection Edit Analog Trunk trunk 1 CO Detect model Auto Detect i Source Channel to be detected CO Destination Channel CO Destination Number Note Detection will keep the call up for about 1 minute lf you have selected Semi auto Detect please pick up the phone only after you are informed Figure 29 UCM6100 PSTN Detection e lf there are two FXO ports connected to PSTN lines use the following settings for auto detection Detect Model Auto Detect Source Channel The source channel to be detected Destination Channel The channel to help detecting For example the second FXO port Destination Number The number to be dialed for detecting This number must be the actual PSTN number for the FXO port used as the destination channel Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 68 of 166 gelon Innova
155. setting is Accept The options are e Originate Always request and run session timer Session Timers e Accept Run session timer only when requested by other UA Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 134 of 166 sn Innovative IP Voice amp Video e Refuse Do not run session timer Configure the maximum session refresh interval in seconds The Session Expire default setting is 1800 Configure the minimum session refresh interval in seconds The default setting is 90 Min SE Select the session refresher to be UAC or UAS The default setting is Session Refresher UAC SIP SETTINGS TCP and TLS Table 52 SIP Settings TCP and TLS Configure to allow incoming TCP connections with the UCM6100 The TCP Enable We default setting is No Configure the IP address for TCP server to bind to 0 0 0 0 means TCP Bind Address binding to all interfaces The port number is optional If not specified 5060 will be used Configure to allow incoming TLS connections with the UCM6100 The TLS Enable Mgr default setting is No Configure the IP address for TLS server to bind to 0 0 0 0 means binding to all interfaces The port number is optional If not specified 5061 will be used Note TLS Bind Address The IP address must match the common name hostname in the certificate Please do not bind a TLS socket to multiple IP addresses For details on how to construct a certificate for SIP p
156. sing this rule Configure the password for the user random secure password will be SIP IAX Password automatically generated It is recommended to use this password for security purpose Enable Voicemail Enable voicemail for the user The default setting is Yes Configure voicemail password digits only for the user to access the l l voicemail box A random numeric password is automatically generated Voicemail Password l lt is recommended to use the random generated password for security purpose Email Address Fill in the Email address for the user 7 Configure the Call Forward Unconditional target number If not Call Forward Unconditional l n i l configured the Call Forward Unconditional feature is deactivated The Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 57 of 166 Call Forward No Answer Call Forward Busy Ring Timeout Language Auto Record Skip Voicemail Password Verification Support Hot Desking Mode Technology gelon Innovative IP Voice amp Video default setting is deactivated Configure the Call Forward No Answer target number If not configured the Call Forward No Answer feature is deactivated The default setting is deactivated Configure the Call Forward Busy target number If not configured the Call Forward Busy feature is deactivated The default setting is deactivated Configure the number of seconds to ring the user before the call is forwarded to voicemail voic
157. sioning can be done in different ways Example 1 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 54 of 166 ndstream Innovative IP Voice amp Video Router Remote Extension GXP Phone GXP Phone GXV Phone UCM61xx PSTN Lines External Storage for Unlimited Call Recording and future video recording Figure 26 Provisioning Example 1 The above figure shows a common setup among small businesses where the UCM6100 is placed behind a company s router or firewall The phones are in the same network as the UCM6100 and can be discovered automatically by UCM6100 using the Zero Config feature Example 2 UCM61xx Remote Extension oe GXP Phone GXP Phone GXV Phone Figure 27 Provisioning Example 2 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 55 of 166 C istan Innovative IP Voice amp Video This is another typical setup In this setup the UCM6100 is placed directly over the internet outside from the network where the phones are deployed Under this topology the UCM6100 cannot reach the phones on its own and the typical auto discovery will not work In this case the phones can still be provisioned But the UCM6100 will need help to get the phones to point itself to the UCM6100 first One possible solution could be as follows e Turn on DHCP Option 66 in the network where the phones are deployed and set the value as option tftp server name http s ucm_ip_address po
158. splayed as well Menu Access Press OK button to start browsing menu options Please see menu options in Table 4 LCD Menu Options Menu Navigation Press the Down arrow key to browser different menu options Press the OK button to select an entry Exit If Back option is available in the menu select it to go back to the previous menu For Device Info Network Info and Web Info which do not have Back option simply press the OK button to go back to the previous menu Also the LCD will display default idle screen after staying in menu option for 15 seconds LCD Backlight The LCD backlight will be on upon key pressing The backlight will go off after the LCD stays in idle for 30 seconds The following table shows the LCD menu options Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 23 of 166 View Events Device Info Network Info Network Menu Factory Menu Firmware Version 1 0 4 7 Gr cam Innovative I Table 4 LCD Menu Options e Critical Events e Other Events e Hardware Hardware version number e Software Software version number e P N Part number e WAN MAC WAN side MAC address UCM6102 only e LAN MAC LAN side MAC address e Uptime System up time For UCM6104 UCM6108 UCM6116 e LAN Mode DHCP Static IP or PPPoE e LAN IP IP address e LAN Subnet Mask For UCM6102 e WAN Mode DHCP Static IP or PPPoE e WAN IP IP address e WAN Subnet Mask e LAN IP IP addre
159. sport methods are available too e All TCP Primary TCP is the primary transport protocol when all the other SIP transport methods are available too e Al TLS Primary TLS is the primary transport protocol when all the other SIP transport methods are available too If enabled the trunk CID will not be overridden by extension s CID when the extension has CID configured The default setting is No Configure the Caller ID This is the number that the trunk will try to use when making outbound calls For some providers it might not be possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine which CallerID will be used if they exist e The CallerID configured for the extension will be looked up first e lf no CallerID configured for the extension the CallerID configured for the trunk will be used e If the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Select audio and video codec for the VoIP trunk The available codecs are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 H 263p Enable automatic recording for the calls using this trunk The default setting is disabled The recording files can be accessed under web GUI gt CDR
160. ss e LAN Subnet Mask For UCM6104 UCM6108 UCM6116 e LAN Mode Select LAN mode as DHCP Static IP or PPPoE For UCM6102 e WAN Mode Select WAN mode as DHCP Static IP or PPPoE e Reboot e Factory Reset e LCD Test Patterns Press OK to start Then press Down button to test different LCD patterns When done press OK button to exit e Fan Mode Select Auto or On e LED Test Patterns UCM6100 Series IP PBX User Manual Page 24 of 166 sn Innovative IP Voice amp Video Select All On All Off or Blinking and check LED status e RTC Test Patterns Select 2022 02 22 22 22 or 2011 01 11 11 11 to start the RTC Real Time Clock test pattern Then check the system time from LCD idle screen by pressing DOWN button or from web GUI gt System Status gt General page Reboot the device manually after the RTC test is done e Hardware Testing Select Test SVIP to perform SVIP test on the device This is mainly for factory testing purpose which verifies the hardware connection inside the device The diagnostic result will display in the LCD after the test is done e Protocol Web access protocol HTTP or HTTPS By default it s HTTPS Web Info e Port Web access port number By default it s 8089 USE THE LED INDICATORS The UCM6100 has LED indicators in the front to display connection status The following table shows the status definitions Table 5 UCM6102 UCM6104 LED INDICATORS LED Indicator LED Status LAN WAN
161. t Internal Options gt Fax T 38 page Create a new Fax extension Create New Fax Extension Extension Name Fax Email Address Faxtest ucm6100mycompany com Figure 55 Create Fax Extension Go to UCM6100 web GUI gt Basic Call Routes gt Analog Trunks page Create a new analog trunk Please make sure Fax Detection is set to Yes Edit Analog Trunk trunk 3 Channels GJ Trunk Name Advanced Options Enable Polarity Reversal Current Disconnect Te CO Ring Timeout Thresholdims RX Gain TX Gain Use CallerlD Caller ID Scheme Bellcore Telcordia Figure 56 Enable Fax Detection In Analog Trunk Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 113 of 166 ndstream Innovative IP Voice amp Video 4 Goto UCM6100 web GUI gt Basic Call Routes gt Inbound Routes page Create a new inbound route and set the default destination to the Fax extension Create New Inbound Rule Trunks AnalogTrunks PSTN1 CO DID Pattern G Default Destination Time Condition Click to add Time Condition Cancel Save Figure 57 Inbound Route To Fax Extension 5 Once successfully configured the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest ucm6100mycompany com as attachment Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 114 of 166 ndstream nnovative IP Voice amp Video DISA The U
162. t be possible to set the CallerID with this option and this option will be ignored When making outgoing calls the following rules are used to determine which Caller will be used if they exist e The CallerID configured for the extension will be looked up first e lf no CallerID configured for the extension the CallerID configured for the trunk will be used e lf the above two are missing the Global Outbound CID defined in Web GUI gt PBX gt Internal Options gt General will be used Configure the name of the caller to be displayed when the extension has no CallerID Name configured Enter the username to register to the trunk from the provider Enter the password to register to the trunk from the provider Select audio and video codec for the VoIP trunk The available codecs UCM6100 Series IP PBX User Manual Page 76 of 166 Deg Innovative IP Voice amp Video are PCMU PCMA GSM AAL2 G 726 32 G 722 G 729 G 723 ILBC ADPCM LPC10 H 264 H 263 H 263p If enabled the UCM6100 will regularly send SIP OPTIONS to the device Enable Qualif to check if the device is still online The default setting is No When Enable Qualify option is set to Yes configure the timeout in Qualify Timeout ms for the Qualify SIP message If no response is received within the timeout the device is considered offline The default setting is 1000ms When Enable Qualify option is set to Yes configure the interval in Qualify F
163. tatic IP settings The default setting is 0 0 0 0 Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is O Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 UCM6100 Series IP PBX User Manual Page 33 of 166 Preferred DNS Server IP Method Gateway IP Subnet Mask IP Address DNS Server 1 DNS Server 2 User Name Password Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value 802 1X sn Innovative IP Voice amp Video Table 9 UCM6108 UCM6116 Network Settings gt Basic Settings Enter the preferred DNS server address Select DHCP Static IP or PPPoE The default setting is DHCP Enter the gateway IP address for static IP settings Enter the subnet mask address for static IP settings Enter the IP address for static IP settings Enter the DNS server 1 address for static IP settings Enter the DNS server 2 address for static IP settings Enter the user name to connect via PPPoE Enter the password to connect via PPPoE Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Assign the priority value of the layer 2 QoS packets for LAN port The default value is 0 The UCM6100 provides users 802 1X settings for LAN port and WAN port WAN port UCM6102 only 802 1X
164. the IVR the UCM6100 will compared the IVR s permission level with the outbound route s privilege level If the IVR s permission level is higher than or equal to the outbound route s privilege level the call will be allowed to go through Select an audio file to play as the welcome prompt for the IVR Click on Prompt to add additional audio file under web GUI gt Internal Options gt IVR Prompt Configure the timeout between digit entries After the user enters a digit the user needs to enter the next digit within the timeout If no digit is detected within the timeout the UCM6100 will consider the entries complete The default timeout is 3 seconds After playing the prompts in the IVR the UCM6100 will wait for the DTMF entry within the timeout in seconds If no DIMF entry is UCM6100 Series IP PBX User Manual Page 91 of 166 Response Timeout Prompt Invalid Prompt Timeout Repeat Loops Invalid Repeat Loops Language Key Press Event CREATE IVR PROMPT Deg Innovative IP Voice amp Video detected within the timeout a timeout prompt will be played The default setting is 10 seconds Select the prompt message to be played when timeout occurs Select the prompt message to be played when an invalid extension is pressed Configure the number of times to repeat the prompt if no DTMF input is detected When the loop ends it will go to the timeout destination if configured or hang up The default setting is 3 Conf
165. the number and then select second s minute s hour s day s to configure the cycle Click on the switch 4 to turn on off the alert and Email notification for the event Users could also select the checkbox for each event and then click on button Alert On Alert Off Email Notification On Email Notification Off to control the alert and Email notification configuration ALERT LOG Under Web GUI gt Status gt System Events gt Alert Log system messages are listed when the alert is triggered for the configured system events The following picture shows disk usage alert log We can tell the detect cycle for the disk usage is 10 minutes and the disk usage Is restored to normal after the administrator cleans up the disk storage below the threshold 2013 10 09 21 32 00 Disk Usage Generate Alert Disk usage exceeds the threshold 2013 10 09 21 42 00 Disk Usage Generate Alert Disk usage exceeds the threshold 2013 10 09 21 52 00 Disk Usage Generate Alert Disk usage exceeds the threshold 2013 10 09 22 02 00 Disk Usage Restore to normal Disk usage has been restored to normal Figure 79 System Events gt Alert Log ALERT CONTACT Users could add administrator s Email address under Web GUI gt Status gt System Events gt Alert Contact to send the alert notification to Up to 10 Email addresses can be added CDR Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 151 of 166 ndstream A Call Detail Record CDR is a
166. tive IP Voice amp Video Edit Analog Trunk trunk 1 Detect model Auto Detect Source Channel to be 1 F detected Destination Channel 2 ER G Destination Number 1234567 Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 30 UCM6100 PSTN Detection Auto Detect e lf there is only one FXO port connected to PSTN line use the following settings for auto detection Edit Analog Trunk trunk_ 1 G Detect model Semi auto Detect e G Source Channel to be 1 detected Gi Destination Number 1234567 Note Detection will keep the call up for about 1 minute If you have selected Semi auto Detect please pick up the phone only after you are informed Figure 31 UCM6100 PSTN Detection Semi Auto Detect Detect Model Semi auto Detect Source Channel The source channel to be detected Destination Number The number to be dialed for detecting This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number 5 Click Detect to start detecting The source channel will initiate a call to the destination number For Auto Detect the call will be automatically answered For Semi auto Detect the UCM6100 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process 6 Once done the detected result will sho
167. tton to configure the Email attributes and content Voicemail Email Settings Fu LU Attach Recordings to E mail Template for Voicemail Emails Template Variables TAB Recipients first name and lastname Tha e rm me eat ths ner E ST pt fa fa Za d i he duration of the voicemail messag rd Bar mur ma user bear Lode 8 Nine Person Who Nas Ie ne message number in M DATE The date and time wi Subject New voicemail from 3VM_CALLERID for 2VM_MAILBOX Message Hello VM NAME you received a message lasting SM DUR at HVM DATE from VM_CALLERID This is message SM MS amp GNUM in your voicemail Inbox Es Cancel Load Default Settings Figure 43 Voicemail Email Settings Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 99 of 166 ndstream Innovative IP Voice amp Video Table 32 Voicemail Email Settings l l If enabled voicemails will be sent to user s Email address The default Attach Recordings to E Mail GE setting is Yes Fill in the Subject and Message content to be used in the Email when sending to the user The template variables are e t TAB EES SIVM NAME EE first DAME and sl name e VM_DUR The duration of the voicemail message e VM_MAILBOXt The recipient s extension e VM_CALLERID The caller ID of the person who has left the message e VM_MSGNUM The number of messages in the mailbox e VM_DATE The date and t
168. uded in the SIP INVITE message sent to the callee in paging intercom call Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 104 of 166 gelon Innovative IP Voice amp Video Paging Intercom Group Settings Paging amp Intercom Settings CO Alertinfo Header Intercom Paging Intercom Feature Code Settings Please go to Feature Codes Configure the paging intercom feature code Cancel Save Figure 48 Page Intercom Group Settings e The UCM6100 has pre configured paging intercom feature code By default the Paging Prefix is 81 and the Intercom Prefix is 80 To edit page intercom feature code click on Feature Codes in the Paging Intercom Group Settings dialog Or users could go to Web GUI gt PBX gt Internal Options gt Feature Codes directly Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 105 of 166 ndstream Innovative IP Voice amp Video CALL QUEUE The UCM6100 supports call queue by using static agents or dynamic agents This sections describes the configuration of call queue under Web GUI gt PBX gt Call Features gt Call Queue CONFIGURE CALL QUEUE Call queue settings can be accessed via Web GUI gt PBX gt Call Features gt Call Queue e Click on Create New Queue to add call queue Agen Login Solin Call Queue Name Strategy TechSupport1 Linear Warehouse Ringall Sales Ringall TechSupport2 Least Recent Figure 49 Call Queue e Click on to edit t
169. uipment Packaging 000nnn00nnn00nnnunannnnnnnnnnnnrnnnnnnnsnnrrrnnrrnnnnrrennrrrnnnrrene 18 Table 4 LCD Menu Ee e EE 24 Table 5 UCM6102 UCM6104 LED INDICATORS ruumnnnnnnnnvvnnnnnnnnvvnrnnnnnsennnnnnnnsennnnnnnerennnnnnnnennnnnnnnnrnnnnnnenee 25 Table 6 UCM6108 UCM6116 LED INDICATORS ruumnrnnnnnnrnnrnnnnnonnnrnnnnnnennvnnnnnsnnnrnnnnnsnnnnnnnnnennnnnnnnssnnnnnnnnee 25 Table 7 UCM6102 Network Settings gt Basic Settings cccccccccccsssccecceeeceeeeeecceseeeecesseeeeeesseeeesseneeessaees 30 Table 8 UCM6104 Network Settings gt Basic Settings cccccccccccsseceeeceeeceeeeeeeceseeeeceeseeeeessaeeeesseeeeessaees 32 Table 9 UCM6108 UCM6116 Network Settings gt Basic Settings 0000nn00nnn000nnnnannnonnnnnnnnnnnnnnnnnenennne 34 Table 10 UCM6100 Network Gettnges D072 13 34 Table 11 UCM6102 Network Settings gt Port Forwarding s00nnnn0annnnannnnnnnnnnannnnnnnnnnnnrrnnnnrnnnnrrennnennnnrnene 35 Table 12 UCM6100 Firewall gt Static Defense gt Current Gernice 36 Table 13 Typical Firewall Settings cccccccccccccsseceeceeseceeeeeceeceeeeeeeeeeeceeeeeeeeeseueeeesseaecesseaeeeessegeeessaeeeessaees 36 Table 14 EHNEN GE 37 Table 15 UCM6102 Firewall Dynamic Defense rrrrrnnnnrnnnnnnronnnnnnrnnnnnnrnnnnnnennnnnnnnnnnnnnennnnnnsennnnnnennnnsnennnnn 38 Te EEA 39 Table 17 HTTP Server Settings sss siisresirssisertitsisninnasi sana Ekrana EARE EEREN REENE ENAN EEEREN EA EEE ENESENN ESE
170. umber Enter the caller number to be filtered in the CDR report Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 152 of 166 ndstream Caller Name Enter the caller name to be filtered in the CDR report From Date Specify From date and time to be filtered for the CDR report Click on the field and the calendar will show for users to select the exact date and time To Date Specify To date and time to be filtered for the CDR report Click on the field and the calendar will show for users to select the exact date and time The call report will display as the following figure shows Start Time 2013 07 03 18 29 26 6000 701 0 00 03 0 00 03 2013 07 03 18 29 00 6000 0 00 23 0 00 22 2013 07 03 18 28 51 6000 0 00 01 0 00 01 2013 07 03 18 28 38 6000 0 00 08 0 00 06 2013 07 03 18 28 31 6000 0 00 02 0 00 02 2013 07 03 18 28 06 6000 0 00 22 0 00 20 2013 07 03 18 27 47 6000 0 00 16 0 00 14 2013 07 03 17 55 04 6000 0 00 18 0 00 16 2013 07 03 17 54 32 6000 0 00 19 0 00 18 2013 07 03 17 53 11 6000 0 00 11 0 00 11 Download Records Figure 81 Call Report Users could perform the following operations on the call report e Sort Click on the header of the column to sort by this category For example clicking on Start Time will sort the report according to start time Clicking on Start Time again will reverse the order e Download Records On the bottom of the page click on Down
171. und SIP messages if the UCM6100 is behind NAT If it s a hostname it will only be looked up once Specify an external host name which is similar to External Address except the host name will be looked up periodically based on the External Refresh interval Configure the refresh interval for the external host if used The default setting is 10 Configure the externally mapped TCP port when the UCM6100 is behind a Static NAT or PAT Configures the externally mapped TLS port when UCM6100 is behind a static NAT or PAT Specify a list of network addresses that are considered inside of the NAT network Multiple entries are allowed If not configured the external IP address will not be set correctly A sample configuration could be as follows UCM6100 Series IP PBX User Manual Page 136 of 166 NAT Mode Allow RTP Reinvite SIP SETTINGS TOS TOS For SIP TOS For RTP Audio TOS For RTP Video Default Incoming Outgoing Registration Time Firmware Version 1 0 4 7 Deg Innovative IP Voice amp Video 192 168 0 0 16 This is a global NAT setting that will affects all peers and users The default setting is Force rport e No Use rport if the remote side requires it e Force rport Force rport to always be on e Yes Force rport to be always on and perform comedia RIP handling e Comedia Use rport if the remote side requires it and performs comedia RTP handling Note comedia RTP handling refers to the techniqu
172. up to 500 SIP endpoint registration up to 60 concurrent calls and up to 32 conference attendees e Flexible dial plan call routing site peering call recording e Automated detection and provisioning of IP phones video phones ATA and other endpoints for easy deployment e Hardware encryption accelerator to ensure strongest security protection using SRIP TLS and HTTPS TECHNICAL SPECIFICATIONS Table 1 Technical Specifications Analog Telephone FXS Ports 2 ports both with lifetime capability in case of power outage e UCM6102 2 ports e UCM6104 4 ports e UCM6108 8 ports e UCM6116 16 ports e UCM6102 6104 Dual 10M 100M 1000M RJ45 Ethernet ports with integrated PoE Plug IEEE 802 3at 2009 e UCM6108 6116 Single 10M 100M 1000M RJ45 Ethernet port with integrated PoE Plug IEEE 802 3at 2009 PSTN Line FXO Ports Network Interfaces NAT Router Yes UCM6102 only Peripheral Ports USB SD SDHC VFAT LED Indicators Power Ready Network PSTN Line USB SD Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 15 of 166 LCD Display Reset Switch stream Innovative IP Voice amp Video 128x32 graphic LCD with DOWN and OK button Yes Voice Video Capabilities Voice over Packet Capabilities Voice and Fax Codecs Video Codecs QoS DTMF Methods Provisioning Protocol and Plug and Play Network Protocols Disconnect Methods LEC with NLP Packetized Voice Protocol Unit 128ms tail len
173. used invalid or unavailable Configure whether the callers can dial into a call queue if the queue has no agent The default setting is No e Yes Callers can always dial into a call queue e No Callers cannot dial into a queue if all agents are paused or invalid e Strict Callers cannot dial into a queue if the agents are paused invalid or unavailable If enabled the configured PIN number is required for dynamic agent to log in The default setting is disabled Configure the number of seconds an agent will ring before the call goes to the next agent The default setting is 15 seconds Configure the number of seconds before a new call can ring the queue after the last call on the agent is completed If set to 0 there will be no delay between calls to the queue The default setting is 15 seconds Configure the maximum number of calls to be queued at once This number does not include calls that have been connected with agents It only includes calls not connected yet The default setting is 0 which means unlimited When the maximum value is reached the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue UCM6100 Series IP PBX User Manual Page 107 of 166 E ten Innovative IP Voice amp Video If enabled the UCM6100 will report to the agent the duration of time of Report Hold Time the call before the caller is connected to the agent The default setting is No If
174. users call duration for each user and conference call Conference Rooms 5300 3 Users 6301 Not In Use Figure 68 Conference Room Status Other operations are also available in conference room status section e Click on Conference Rooms the web page will redirect to conference room configuration page which can also be accessed via web GUI gt PBX gt Call Features gt Conference e Click on O to refresh the conference room status e Click on to expand the conference room details e Click on to hide the conference room details INTERFACES STATUS This section displays interface port connection status on the UCM6100 The following example shows the interface status for UCM6116 with USB SD card LAN port and FXS1 connected Interfaces Status gt 5D Card Figure 69 UCM6116 Interfaces Status Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 144 of 166 tream Innovative IP Voice amp Video Table 59 Interface Status Indicators o gt USB connected gt USB disconnected lag SD Card connected SD Card disconnected LAN WAN connected LAN WAN not configured LAN WAN disconnected 1 FXS FXO connected i FXS FXO waiting 0 FXS FXO busy FXS FXO not configured FXS FXO disconnected Other operations are also available in interface status section e Click on Interfaces Status the web page will redirect to hardware configuration page which can also be accessed
175. via web GUI gt PBX gt Internal Options gt Hardware Config e Click on O to refresh the interface status e Click on to expand the interface details e Click on to hide the interface details PARKING LOT The UCM6100 supports call park using feature code When there is call being parked this section will display the parking lot status Parking Lot gt SIP 6070 00000050 SIP 6005 00000052 Figure 70 Parking Lot Status Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 145 of 166 tream Innovative IP Voice amp Video Table 60 Parking Lot Status Caller ID Display the caller ID who parks the call Channel Display channel for the call park Extension Display the parking lot number where the call is parked retrieved Display timeout in seconds for the parked call The status page will Timeout dynamically update this timer from 120 seconds default to 0 When the timer reaches 0 the caller who parks the call will be called back Other operations are also available in parking lot status section e Click on Parking Lot the web page will redirect to feature codes page which can also be accessed via web GUI gt PBX gt Internal Options gt Feature Codes e Click on O to refresh the parking lot status e Click on to expand the parking lot details e Click on to hide the parking details SYSTEM STATUS The UCM6100 system status can be accessed via Web GUI gt Status gt System
176. w Users could save the detecting result as the current UCM6100 settings Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 69 of 166 Deg Innovative IP Voice amp Video Table 24 PSTN Detection For Analog Trunk Select Auto Detect or Semi auto Detect for PSTN detection e Auto Detect Please make sure two or more channels are connected to the UCM6100 and in idle status before starting the detection During the detection one channel will be used as caller Source Channel and another channel will be used as callee Destination Channel The UCM6100 will control the call to be established and hang up between caller and callee to finish the detection Detect Model e Semi auto Detect Semi auto detection requires answering or hanging up the call manually Please make sure one channel is connected to the UCM6100 and in idle status before starting the detection During the detection source channel will be used as caller and send the call to the configured Destination Number Users will then need follow the prompts in web GUI to help finish the detection The default setting is Auto Detect Source Channel Select the channel to be detected Destination Channel Select the channel to help detect when Auto Detect is used Destination Number Configure the number to be called to help the detection A Note e The PSTN detection process will keep the call up for about 1 minute e f Semi auto Detect is used please
177. xeceraceuacatsvocseoeicerecesdeacextaqracedtivenscauetouedseareedcevsiesecetivexacchicouse 100 Table 33 Voicemail Group Settings rrrrrrnnnnrrrrrnnnnnrrnrrnnnnnrvnnrnnnnnrennnnnnsnsrnnnnnnsnsennnnnnnnsennnnnnsnrennnnnnsseennnnnn 100 Table 34 Ring Group Parameter S ee 102 Table 35 Page Intercom Group Configuration Harameterg 104 Table 36 Call Queue Configuration Parameters rrrnrrnnnnnrnnrrnnnnnrvnnrnnnnnnrnnnnnnnnrenrnnnnnnrnnnnnnnnssennnnnnsssennnnnn 106 Table 37 FAX T 38 Settings EE 110 Tok SN 115 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 6 of 166 Table 39 Table 40 Table 41 Table 42 Table 43 Table 44 Table 45 Table 46 Table 47 Table 48 Table 49 Table 50 Table 51 Table 52 Table 53 Table 54 Table 55 Table 56 Table 57 Table 58 Table 59 Table 60 Table 61 Table 62 Table 63 Table 64 Table 65 Table 66 Table 67 Firmware Version 1 0 4 7 E ten Innovative IP Voice amp Video Event IST Se NOG SEE ERE 118 UCM6100 fl 120 internal Jed EEE EN 125 Internal Options Jitter Butter 126 mtema ETP Pr 127 Internal Options Hardware Config ccccccccccseeeeeeeeeeeeeeeeeeseeeeceeesseeeceeesseaeeceeesseaseeeeessegeeeeeeeas 128 Internal Options STUN Monitor nnnaannnnnnnannnnnnennnnnnnnnnnnnsrnnnnnnsrnrnrnrnrnressnnrrrrsrnrrrensnnrrersenrerenne 129 IAX ET MS Gell Sel NS 130 AX SENGS REA Nadeem dal 130 PK Settings Static RE 131 PLEASE GENET geet 133
178. y month of the selected year e By week of the selected year e By day of the specified month for the year e By hour of the specified date e By range For example 2013 01 To 2013 03 Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 154 of 166 ndstream Innovative IP Voice amp Video RECORDING FILES The recording files recorded by Auto Record per extension per trunk or via feature code Audio Mix Record are listed here Users could click on to play the recording file click on to download the recording file in wav format or click on Ul to delete the recording file To sort the recording file click on the title Caller Callee or Call Time for the corresponding column Click on the title again can switch the sorting mode between ascending order or descending order Firmware Version 1 0 4 7 UCM6100 Series IP PBX User Manual Page 155 of 166 gelon Innovative IP Voice amp Video UPGRADING AND MAINTENANCE UPGRADING The UCM6100 can be upgraded to a new firmware version remotely or locally This section describes how to upgrade your UCM6100 via network or local upload UPGRADING VIA NETWORK The UCM6100 can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP HTTP or HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com The upgr

Grandstream Networks, Inc.

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