VAIO International Repair Service Program (IRSP)
Contents
1. Service Directory Sony recommends taking this service directory with you when traveling Countries in which VAIO IRSP applies USA 1 888 476 6972 24hours x 7days Canada South Africa 27 0 11 690 3555 Mon Thurs 8 15 16 45 Fri 8 15 16 30 Australia 61 1300 13 7669 Mon Fri 9 00 18 00 Eastern Time New Zealand 64 9 970 1200 Mon Fri 8 30 17 00 Singapore 65 6544 8600 Mon Fri 9 00 18 00 Thailand 66 0 2 715 6111 Mon Sat 9 00 17 30 Hong Kong 852 2389 3202 24 hours x 7 days Malaysia 60 3 2295 0600 1300 88 1233 Mon Fri 8 30 19 30 India 91 11 2699 1205 1800 11 11 88 Mon Sun 9 00 18 00 Korea 82 0 2 3273 2000 Mon Sat 9 00 18 00 Taiwan 886 0 2 4499 111 Mon Fri 9 00 20 00 Sat 9 00 17 00 Japan 81 0 466 30 3047 Mon Fri 10 00 17 00 Ireland England Italy Austria Netherlands Greece Switzerland Sweden Denmark Spain Germany Finland France Belgium Portugal Luxemburg Hungary Czech Republic Romania Bulgaria Slovakia Russia 32 0 2 200 3700 Mon Fri 8 00 18 00 Central European Time 2008 Sony Electronics Inc NANIO SONY Terms and conditions Eligible Customers and Products This International Repair Service Program IRSP or the Service is made available by Sony Electronics Inc for U S sales or Sony of Canada Ltd for Canadian sales Sony only for the original purchaser Customer or You2. Your of an eligible product the Product in his or her country of permanent residence Home Country who is temporarily located in one of the designated countries or areas the Service Country or Area or collectively the Service Countries or Areas The Service will be rendered by Sony or a Sony authorized third party in the Service Countries or Area Local Sony The list of the Products Home Countries and Service Countries or Areas participating and covered by IRSP may be found at www esupport sony com the Web Site Customers may only obtain Service after they have registered the Product at the Web Site and have provided all requested information Customers may be able to register the Product over the telephone by contacting their Home Country at the phone number listed on the Web Site This Service is not transferable to any subsequent owners of the Product Sony may at any time and at its discretion change the Service Countries or Areas participating in IRSP and the eligible Products without any notice Terms IRSP is free of charge for a period of twelve 12 months from the original date of purchase of the Product Dated proof of purchase is required for registration Sony may at any time and at its discretion change the term of IRSP without any notice IRSP may be available for a fee after the twelve 12 month period has expired Please contact the applicable Home Country or check the Web Site f
3. e Carry in Service Bring your VAIO notebook to the local Sony Service Center as designated by the representative 4 Before you submit your VAIO notebook e Back up the contents of your hard drive including all data stored or software installed Note Sony is not liable for the loss or corruption of your confidential personal or proprietary information or other data located on your VAIO Notebook on your hard disk drive removable media or otherwise BEFORE SENDING YOUR VAIO NOTEBOOK FOR ANY SERVICE PLEASE MAKE A BACKUP COPY OF YOUR DATA REMOVE ANY REMOVABLE MEDIA e g MEMORY STICK MEDIA DVDs etc AND REMOVE ALL CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION Please make sure to create recovery media for your VAIO notebook BEFORE traveling Recovery media is linked to specific regions The repair centers in other regions do not have the appropriate recovery media for units from other regions If the media needs to be ordered from the country of origin you may experience a considerable delay in repair e Detach any external peripherals such as a DVD CD ROM drive e Ensure that your unit is properly packaged in order to prevent damage during transport e Use the courier which has been designated by Sony to ship your VAIO notebook to the local service facility 2008 Sony Electronics Inc VIN O SONY 5 Your VAIO Notebook will be diagnosed and serviced The Local service center will contact you regarding your repair
4. to the repair Please be aware that such fees may differ between Service Countries or Areas and from Your Home Country due to currency exchange rates parts prices and other variables Please also be aware that Your credit card company may assess a fee for currency change or charges in foreign countries The period during which the Product is away from You may be longer than when repairs are performed under the IRSP as no repairs will be performed without Your consent and payment authorization Please note that if You decide that You do not wish to proceed with the repair after being informed of the charges You may be charged a diagnostic fee Please check the web site of the Local Sony to determine any applicable diagnostic fees Sony Group may at any time and at its discretion change the coverage and exclusions of IRSP without any notice Requesting Repair Process and Condition You can request a repair under IRSP by calling the call center for the Local Sony at the telephone number designated on the Web Site Local language and English is available at each Local Sony call center You are responsible for any telecommunications costs incurred by you in contacting Sony for IRSP You must have registered the Product with Your Home Country prior to requesting Service Products sent in for repair will be shipped back to You at either the Local Sony or the same location where You sent Your unit from Either a box will be shipped to You by the Local S
5. SONY VAIO international Repair Service Program IRSP The VAIO IRSP provides hardware repair free of charge for your VAIO notebook in designated countries which are listed at the end of this document This service is valid for a period of twelve 12 months beginning from the date of purchase of your notebook Register Today The VAIO IRSP is only valid after your VAIO notebook is registered To register your notebook go to https productregistration sony com Register your VAIO notebook BEFORE you travel abroad to avoid any unnecessary delays in service Repair Process If you encounter an issue with your VAIO notebook 1 Call the telephone number corresponding to the area or country where you are located Refer to the telephone list at the end of this document 2 The representative will validate your participation in the VAIO IRSP Note If your personal record does not match the serial number of your VAIO notebook or if the date of the call comes after the Limited Warranty of your VAIO Notebook has expired you will not be able to receive free of charge service under the VAIO IRSP 3 The representative will evaluate the condition of your VAIO notebook If repair is necessary the representative will provide instructions based on the local service guidelines e Pick up Ship in Service Representative makes arrangements with the local service facility for your unit to be picked up and or shipped to the local service facility
6. as appropriate 6 Your repaired VAIO notebook will be delivered to you directly or you can collect your notebook from the local service center It may be necessary to send your VAIO notebook to a different service region for repair If your VAIO notebook is repaired in a different service region allow for a reasonable amount of time for your VAIO notebook to be repaired The local service center will be able to provide additional details on the expected repair time IMPORTANT Power telecommunication and Wireless LAN standards for the model types covered by this VAIO IRSP are only applicable for use in the country where it was purchased When using your VAIO notebook abroad it is your responsibility to ensure that your VAIO notebook is used in compliance with such specifications Any damage to your VAIO notebook as a result of your failure to comply with such specifications will not be covered under this IRSP What VAIO IRSP Does Not Cover For details on what the VAIO IRSP does not cover see Repair Coverage and Exclusions If your repair is not covered by the VAIO IRSP Sony will contact you to inform you of the repair cost You may choose to pay for the repairs of your VAIO notebook or have your VAIO notebook returned to you without being repaired If you choose to have your VAIO notebook returned without being repaired a flat fee for the repair estimate and logistics may be charged 2008 Sony Electronics Inc VIN O SONY
7. ony for the Product in which case You are responsible to package the Product and deliver it to the designated courier for delivery to the Local Sony or You will be directed to deliver the Product directly to the Local Sony s service location For specific instructions please check the web site of the Local Sony for Your Service Country or Area 2008 Sony Electronics Inc VIN O SONY During the Service the contents of the hard drive may be altered deleted or modified It is Your responsibility to back up the contents of Your hard drive including any stored data or installed software as well as to remove all recording media such as DVD CD ROM and peripherals from the Product prior to sending it in for Service Sony will not be responsible for any damage to or loss of any peripherals programs data or other information that may be stored on any media or installed in any part of any Product serviced hereunder The Product may be returned to You configured as originally purchased subject to availability of software and technical considerations Note 1 Sony does not offer on site repair under the Service 2 Sony does not offer data back up service under the Service 3 Sony does not offer software back up service under the Service 4 Repair periods may be longer in a Service Country or Area than it would in the Home Country because parts may need to be imported from the Home Country 5 If the repair requires the import expo
8. or details 2008 Sony Electronics Inc VIN O SONY Repair Coverage and Exclusions Under IRSP Sony will repair free of charge any defects in the material or workmanship of the hardware unit of the Product Software cables peripherals consumables and printed materials such as instruction manuals labels etc are not covered under the Service Free of charge repair is only provided for defects in materials or workmanship under standard usage as stated in the instruction manual labels and other printed material included with the Product The Service will be performed in accordance with the local laws of the Local Sony Except where prohibited by law Sony reserves the right to use at its discretion new or refurbished parts as part of the Service The IRSP does not cover the following 1 Defects caused by use in an environment that does not meet the specifications of the Product or contrary to the user manual 2 Damage due to accident misuse negligence or unauthorized repair or modifications of the Product Damage due to contact with liquid water rain extreme humidity or heavy perspiration sand dirt or the like extreme heat or food wo Damage due to improper operation or maintenance of the Product Damage caused by connecting the Product to an improper voltage supply Damage caused by dropping or hitting the Product Damage caused by acts of God including fire earthquakes floods lightening pollution or po
9. rt of regulated repair parts such as Wireless LAN or other parts which use encryption technology that part of the repair may be declined 6 The terms and conditions of the Service Country or Area will apply under the Service rather than the terms and conditions of the Home Country 7 Products will only be shipped back to You at the same location You sent the Product from or delivered to the Local Sony Subject to import export restrictions the Local Sony may at its discretion deliver the repaired Product to another address within the Service Country or Area or to an address outside of the Service Country for an additional fee Disclaimer and Jurisdiction Sony shall not be liable for any incidental or consequential damages for breach of any express or implied warranty or condition breach of contract negligence strict liability or any other legal theory related to the product Some countries may not permit the exclusion or limitation of incidental or consequential damages Any claims arising out of this Service shall be deemed within the jurisdiction of the Service Country or Area and shall be governed by the laws of the Service Country or Area Personal Data Privacy The Local Sony will collect Your personal information such as Your name address phone number and passport number Personal Information as well as details regarding the Product in connection with providing the Service Personal Information will be treated pursuant to
10. the Local Sony s personal information management policy You may contact the Local Sony for details of such policy You can always provide the Local Sony with Your latest personal information and or require us to correct any data which is inaccurate or outdated 2008 Sony Electronics Inc VIN O SONY Service Countries or Area The Service is offered only in the Service Countries or Area stated below Sony reserves the right to change the Service Countries and Areas at its sole discretion and at any time Please check the Web Site for updated information USA including the Continental United States Hawaii Puerto Rico and all territories Canada South Africa Australia New Zealand Singapore Thailand Hong Kong Malaysia India Korea Taiwan Japan Ireland England Italy Austria Netherlands Greece Switzerland Sweden Denmark Spain Germany Finland France Belgium Portugal Luxemburg Hungary Czech Republic Romania Bulgaria Slovakia Russia Sony Sony logo VAIO and VAIO logo are trademarks of Sony All other trademarks are trademarks of their respective owners All rights reserved Reproduction in whole or in part without written permission is prohibited 2008 Sony Electronics Inc VIN O
11. wer surges Damage caused by the attempted repair by any party other than a Sony authorized personal computer service facility 9 Malfunction resulting from the use of the Product in conjunction with accessories products or ancillary or peripheral equipment or where it is determined by Sony that there is no fault found with the Product itself 10 Ifthe factory applied serial number has been altered or removed from the Product 11 Any consumable items such as the battery or the natural deterioration burn in of display panel and 12 Cosmetic damage including any damage or defect which does not interfere with the functionality of the Product Oo NONA 2008 Sony Electronics Inc VIN O SONY The Local Sony at its discretion and in accordance with its usual terms and conditions may agree to perform repairs on the Product that are excluded under the IRSP If You wish to have an excluded repair performed on the Product by the Local Sony including the exclusions noted above You will be charged for all parts and labor and there may also be a shipping charge in connection with the Service If after receiving the Product the Local Sony has determined that the repair is not covered free of charge under the IRSP the Local Sony will contact You before performing the repair You will be informed of any charges in detail and asked to confirm whether the repair should be performed and for a credit card authorization or other form of payment prior
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