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User Manual for Aided Schools

1. Drak ER request application ER 5135 Esitor 5135E 11 06 2014 15 32 02 50 v Page of 1 Displaying 1 to 4 of 4 items Page 1 5 Rev 0 2 09 2014 SYSTEM OVERVIEW c This tray storing actions ever follow up these actions were sent to user to follow up via ACTION IN TRAY User can check the action history via this tray The number in blanket beside Action Archive e g 4 indicating the total number of actions history keeping in this archive v Notification Archive 42 English SS Education Bureau X J School Maintenance Automated Rapport Terminal SMART System 5135E Change Password Print Logout iene te oa Man NOTIFICATION ARCHIVE 1 Category Sender Date Time ER 5135 PrincpaS135P 2509 2014 18 08 40 This tray storing notifications ever sent to user these notifications were sent to user via NOTIFICATION IN TRAY User can check the notification history via this tray For My Workspace 1 My Workspace For keeping user work in progress draft current system will save draft in My Workspace for below processes ER request MR Application The system will save the draft in My Workspace when user press Save as Draft button 1f any or user leaving the page during editing For example of the case refer to section Prepare ER Request by School Editor and section Prepare MR Application by School Editor Common functions features in SMART Login session and timeout Set
2. Remarks for Non Aided Portion School Share Works Item s Location iteml location 886 characters left Education Bureau School Maintenance Automated Rapport Terminal SMART System Change Password Print 5135 FRESH FISH TRADERS SCHOOL Chan Man 23456789 23456780 tsiman school com 0 00 Deserinti item 1 description 932 characters lett ony files in Image format are accepted a item 2 location 985 characters left Elony files in Image format are ace Remarks for school editor principal and supervisor communication new MR application Back To Menu Notes item 2 description 982 characters left epted TC Contact SPM Contact Responsible Officer bad Screen 1D 00148 English 3 5135P Time 17 52 Sep 18 Frankie TAI 0041250004 37565348 23345281 60325108 Address 997 characters left files in PDF format sre accepted bad bad 893 characters left baditem2pdf files in POF format are accepted 1 Any works reizted to non aided portion shouid be ciearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and speciai school or 3 000 secondary school each are to be camed out by schools expenditure of which shouki be charged to C
3. Login as 5057P On main menu click on Action and go to Action In Tray There are 2 numbers in blanket next to Action i e 1 10 indicates there are 10 tasks awaiting for your action And out of 10 only I of them is unread KT Engish 3 y i f we Education Bureau a 4 School Maintenance Automated Rapport Terminal SMART System 5057P Change Password Print Logout Sak oR ee ss ACTION IN TRAY 1 1 Message Category ALL Search Subject Category Sender Date Time Remarks 1 5 pon ER S057 Editor 5087E 18 09 2014 1527 59 so Page of 1 Go Displaying 1 to t of 1 items Inside Action In Tray click on Subject Draft ER Request application and go to ER Request detail You can also see Sender and Submitted Date Time of this particular ER Request Inside the ER Request detail page you shall read the information inputted by School Editor School Principal can add edit remove any information if needed Page 2 7 Rev 0 2 09 2014 SYSTEM OPERATION Screen 1D 00145 English it Education Bureau School Maintenance Automated Rapport Terminal SMART System Ching d Print Eiji Time 15 28 Sep 18 Create ER Request d School information TC Contact SPM Contact School Code 5057 Responsible Officer Frankie TAI School Name THE CHURCH OF CHRIST IN CHINA CHEUNG CHAU Post 80A128D004 CHURCH KAM KONG PRIMARY SCHOOL Office 37585340 Contact Name Chan Tai Man Fax No 28345281 Contact
4. 1 Action English 3 School Maintenance Automated Rapport Terminal SMART System 5135P Time 18 06 95 8 i Change Password Print Logout ACTION IN TRAY 1 1 Message Category ALL c Subject Category Sender Date Time Remarks Draft ER request application ER 5135 Editon5135E 03 00 2014 18 05 47 1 Cato Page 1 of 1 Displaying 1 to 1 of 1 items The ACTION IN TRAY showing work flow actions sent to the user from previous action actor user is required to click into action to follow up response the action in order to complete the task in the work flow Page 1 2 Rev 0 2 09 2014 SYSTEM OVERVIEW iii For the numbers in blanket beside ACTION IN TRAY it indicating the total numbers of actions in the right while total number of unread actions in the left e g if showing 2 3 it indicating total 3 outstanding actions need user to follow up and there are 2 new actions that user has not yet read After response to action the corresponding actions will be deleted from this in tray and moved to another tray Action Archive refer to below Follow Up SS gt English 3 fo Education Bureau mad School Maintenance Automated Rapport Terminal SMART System 5135E 2 TT Time 12 30 95 11 Change Password Print Logout FOLLOW UP IN TRAY 1 1 Message Category ALL y Search Category Sender Date Time Remarks ER 5135 Principal 5135P 08 09 2014 18 08 40 ga TRADERS SCHOOLI 50
5. V Page 1 of Go Displaying 1 to 1 of 1 items Archive Follow Up In Notification History In Tray This tray storing notifications ever sent to user these notifications were sent to user via NOTIFICATION IN TRAY and user find follow up action required for these notification refer to below for Notification User can archive the follow up notification s press Archive Follow up In Notification History In Tray button and they will be moved to another tray Notification Archive Notification KEE English 3 fy EA Education Bureau 7 School Maintenance Automated Rapport Terminal SMART System 5135E Change Password Print Logout este J NOTIFICATION IN TRAY 5 6 Sende Date Time Mark Follow Up ie Tai 0A1250004 101082014 17 32 4 4 D02014 12 18 Mark Follow Up 35 Principal 5135P a 01 09 4 Mark Follow Up Principal 5135P 25 08 2014 16 28 50 Mark Follow Up 26 06 2014 10 06 20 111082014 16 32 22 sa v Page 1 of Go Displaying 1 to 6 of 6 items Archive Notification In Notification History In Tray Notification older than 3 months will be archived automatically For some operations processes notification message will be sent to related users e g above 15 screen capture of Notification In Tray for school editor Page 1 3 Rev 0 2 09 2014 SYSTEM OVERVIEW 1 The 3 notification record was sent to school editor to no
6. granted for works of non aided portion 2 Routine maintenance and minor repairs e g Rems costing less than 3 000 primary and special school or 5 000 secondary school each are io be camed out by schools expenditure of which should be charged to OEBG EQEBG Page 2 26 Rev 0 2 09 2014 SUPPORT AND TROUBLESHOOTING 3 3 1 3 2 3 3 SUPPORT AND TROUBLESHOOTING SUPPORT HOTLINE AND EMAIL In case 1f user cannot access the system or having any other problems while using the system they are advised to contact SMART support team either via hotline 3163 0040 or email smartsupport edb gov hk Operating hours for the hotline 15 e 9am 12 45pm amp 1 45pm 6pm Monday Friday except Public Holiday BUSINESS CONTINGENCY ARRANGEMENT Should SMART support team determines concludes the inaccessibility cannot be recovered shortly for whatever reasons SMART support team will then advise user to submit request form to district duty officer term consultant via fax using the forms mentioned below as business contingency arrangement REQUEST FORMS FOR CONTINGENCY ARRANGEMENT Request forms for contingency arrangement can be downloaded from the website of EDB at the following URLs Request Form for Emergency Repairs ER in Non estate Aided Schools ENGLISH http www edb gov hk attachment en sch admin sch premises info sch premises maintenance ER 20form_ NE 20 20 E MTC pdtf Request Form for Emergency Repai
7. English 2 lt 49 Education Bureau J School Maintenance Automated Rapport Terminal SMART System 5135E r Time 11 44 952 School Workspace Emergency Repairs ER In Tray Create ER Request wAction 0 0 Search ER Request Follow Up Action 0 0 Major Repairs MR en e 13 Create MR Application Action Archive 0 ij Notification Archive 0 Search MR Application My Workspace My Workspace Page 1 9 Rev 0 2 09 2014 SYSTEM OPERATION 2 TRAINING MATERIAL SYSTEM OPERATION Below are details of system operations When there are related operations functions e g precedence functions flow they will be stated in the corresponding individual functions 2 1 SCHOOL FUNCTION ER REQUEST SMART system provides an online web form for School to create ER Request PAR Prepare ER Request by School Editor 1 Login as School Editor 11 On main menu click on Create ER Request 111 Input at least all fields with asterisk iv If a repair work involves non aided portion please select Non Aided Portion Involved By selecting this option it indicates school shall bear the part of repair cost v Press icon to add any works items which require repair You can specify multiple repair work in a single ER Request For each works item user should at least provide below information Location Description Reason Address If more than 1 address user should select the correct
8. Professional Nane Frankie Tai Project Professional Post 924128050 hais ie O a m2 a cc EDB SMS SPM 1 CHU Hon Fai Morphy MS SPM 1 Louis EC Wong QS SPM 1895 SPM 2 NG Kan Fail FE Wine Chi Angel i BSE SPM 3 TAI Wai Chi Note Verbal instruction has been issued on site to contractor to carry out immediate repair work The contents of this MSVI shall not constitute a variation order nor involve time cost implication ac As there might be many notifications user can select some notification Press Mark Follow Up button which need to follow up later save a copy move to another tray Follow Up Action Or if nothing need to follow up user can archive the notification press Archive Notification In Notification History In Tray button and they will be moved to another tray Notification Archive For the numbers in blanket beside NOTIFICATION IN TRAY it indicating the total numbers of notifications in the right while total number of unread notifications in the left e g if showing 5 6 it indicating total 6 notifications in this tray and there is 5 new notification user not yet read iv Action Archive A English gt h Education Bureau School Maintenance Automated Rapport Terminal SMART System 5135P ai Change Password Print Logout Tene 16 06 953 6 Category Sender Date Time Remarks ER 5135 Editor 5135E 03 08 2014 18 05 47 ER 5135 Editor S135E 25 08 2014 16 28 04 ER 5136 Editor 5135E 25 08 2014 10 05 05
9. Remarks for school editor principal and supervisor communication new ER request Notes Any works related to non aided portion should be clearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and special school or 5 000 secondary school each are be camed out by schools expenditure of which should be charged to COEBG ECEBG vi Press Confirm to submit the ER Request for EDB process Or Press Reject to return the ER Request to School Editor for amendment For rejection case School Editor shall receive a notification And he she shall find the rejected ER Request at My Workspace lt i Screen 1D 00142 English gt AN Education Bureau A School Maintenance Automated Rapport Terminal SMART System Main Print Logout 5057P Time 15 28 Sep 18 School Share 39 0 00 Works item s Location Description Reason item 1 location item 1 description bad Are you sure to confirm E baditem1 pdf pdf Remarks for school editor principal and supervisor communication new ER request Notes 1 Any works related to non aided portion should be clearly indicated in the works tem description Under the prevailing mechanism government subsidy will nol be
10. address indicator for the works item Please Note for each ER request user should include items for 1 address only vi Press icon to remove any works items vil Please upload any image JPEG PDF of the damage items The file size of each image JPEG PDF shall not be larger than 10MB And please note For each works item SMART limits school user to upload NOT more than 3 image files Error message Sorry The largest number to upload for every item is 3 will be pop up if user trying to press to upload more than 3 image files If user have to upload more than 3 images work around 15 that user can include the images in a PDF file for upload vill Press Next to go to confirmation page Page 2 1 Rev 0 2 09 2014 SYSTEM OPERATION Please note After user clicks Next but not going to click Confirm to submit the ER request the system will automatically save the editing draft ER request to My Workspace when user leaving the page during editing But if user leave the editing page before clicking Next the editing draft ER request will NOT be saved ix Press Confirm x Press Ok to proceed x1 If the process is successfully completed the system will prompt message The operation is done successfully press Ok ER Request shall be sent to School Principal for review Example i Login as 5057E ii On main menu click on Create ER Request iii iv
11. description Under the prevaiiing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs 0 items costing fess than 53 000 primary and speciai school or 55 009 secondary school cach are be camed out by schools vi A message prompted Are you sure to confirm press Ok to confirm and proceed Screen 1D 00143 English 3 A Education Bureau A W School Maintenance Automated Rapport Terminal SMART System 5135S Change P Time 18 00 Sep 18 Works item s item location tem 1 descnption bad tem 2 location Rem 2 description bad bad Prompt Message LD The operation is done successfully Remarks for school editor principal and supervisor communication new MR application Notes t Any works related to non aided portion should be clearly indicated in the works item description Under the prevailing mechanism government subsidy vall not be granted for works of non aided portion 2 Routine maintenance and minor repairs items costing tess than 3 000 pnmary and special school or 55 000 secondary school each are to be cared out by schools mamamia m an delete mbes shel bee lt be mC vil If the process is successfully completed the system will prompt message The operation is done successfully press Ok Then the MR Applicatio
12. granted for works of non aided portion 2 Routine mainienance and minor repairs e g items costing fess than 53 000 primary and special schoal 6 000 secondary school cach are to be camed out by schools expenditure of which should be charged to OEBG EOEBG vil Press Ok to proceed Page 2 9 Rev 0 2 09 2014 SYSTEM OPERATION vill If the process is successfully completed the system will prompt message The operation is done successfully press Ok Screen ID 00142 English 3 School Maintenance Automated Rapport Terminal SMART System 5057P Print Logout Time 15 28 Sep 18 School Share 0 00 Works Item s Location Description Reason tam 1 location item 1 description bad Prompt Message The operation is done successfully W Ss baditem paf pat Remarks for school editor principal and supervisor communication new ER request Contem J rent ack Notes 1 Any works related to non aided portion shouid be clearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e d items costing less than 3 000 primary and special school or 53 000 secondary school each are to be Sanied out by schools expenditure of which should be charged to CEBG EQEBG Then the request action will be forwarded to district duty officer term co
13. menu click on Action and go to Action In Tray 111 Inside Action In Tray click on Subject Draft MR Application and go to MR Application detail iv Inside the MR Application detail page you shall read the information inputted by School Editor School Principal can add edit remove any information if needed v Press Next to go to confirmation page vi Press Confirm to submit the MR Application to School Supervisor for review Or Press Reject to return the MR Application to School Editor for amendment vii A message prompted Are you sure to confirm Press Ok to confirm and proceed vill If the process is successfully completed the system will prompt message The Operation is done successfully press Ok MR Application shall be sent to School Supervisor for review Example i Login as 5135P ii On main menu click on Action and go to Action In Tray ACTION IN TRAY 1 1 TEESE SO ALL 263 eg eT m sid aah sania ial iii Inside Action In Tray click on Subject Draft MR Application and go to MR Application detail iv Inside the MR Application detail page you shall read the information inputted by School Editor School Principal can add edit remove any information if needed Page 2 16 Rev 0 2 09 2014 SYSTEM OPERATION v Create MR Application School Information School Code School Name Contact Name Contact Tel Contact Fax Non Aided Portion Involved
14. recommended by consultant Cancelled ER request cancelled Combined ER request has been combined with another ER request which would be processed as the master Completed ER request completed Page 2 23 Rev 0 2 09 2014 SYSTEM OPERATION iv Click on one of the request and go to ER Request Information page for detail information Screen 1D 00148 English 3c Education Bureau School Maintenance Automated Rapport Terminal SMART System 5135P x Time 11 59 95 11 Change Password Print Logout ER Request Information iComments 0 ER Request No R1A 14 ER02283 Submitted Date Time 08082014 15 09 25 Status Approved ER Category Urgent School Information TC Contact SPM Contact School Code 5135 Responsible Officer Frankie TAI School Name FRESH FISH TRADERS SCHOOL Post 00A128D0004 Contact Name dasds Office 37565340 Contact Tel 24567290 Fax No 28345281 Contact Fax Mobile 60325108 Contact Email Non Aided Portion involved N Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason Address Upload Attachments 1 location t adss ad 1 Remarks for school editor principal and supervisor communication Read Reply Letter Notes 1 Any works related to non aided portion should be clearly indicated in the works em description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine mai
15. school editor principal and supervisor communication Are you sure to confirm new MA application Notes 1 Any works related to non aided portion should be clearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine mainienance and minor repairs eg tams costing fess than 53 000 primary and special school 6 000 secondary school each are to be camied out by schools mirr eem a adain anani thm ahann a ACON EOE vii A message prompted Are you sure to confirm Press Ok to confirm and proceed Page 2 18 Rev 0 2 09 2014 SYSTEM OPERATION Screen 1D 00143 English 4 Education Bureau IY 7 School Maintenance Automated Rapport Terminal SMART System 5135P SS 7 Time 17 52 Sep 18 Change Password Print Logout Works Hemis Location Description Reason Address Upload Attachments tem location Rem 1 description bad tem 2 location item 2 desonption bad bad Prompt Message i The operation is done successfully Remarks for school editor principal and supervisor communication new MA application aood Notes 1A t e h n nihe f Under the prevailing mechanism government subsidy wall not be granted for vill If the process is successfully completed the system will prompt message The operation is done successfully press Ok MR Application s
16. v Input at least all fields with asterisk Please note that SMART system supports Chinese characters for most text fields e g Item Location Description Reason Remarks If a repair work involves non aided portion please select Non Aided Portion Involved By selecting this option it indicates school shall bear the part of repair cost Press icon to add any works items which require repair You can specify multiple repair work in a single ER Request For each works item user should at least provide below information Location Description Reason Address If more than I address user should select the correct address indicator for the works item Important note for each ER request user should include items for 1 address only e g Page 2 2 Rev 0 2 09 2014 SYSTEM OPERATION Ko gt gt Screen 1D 00145 English 3 gt A A Education Bureau in J School Maintenance Automated Rapport Terminal SMART System 5219E Sie Print Logout Time 15 00 Sep 18 Change Password Create ER Request School Information TC Contact SPM Contact School Code 5218 vi Responsible Officer Eddy CHU School Name HOP YAT CHURCH SCHOOL Past 890A128DD02 School Detail Information Contact Name F 940 Contact Tel 34567300 Souc faa 28346281 24 2 Name HOP YATCHURCHSCHOOL Contact Email Level Primary istrict Cowloon Cit Non Aided Portion Involved D eee On iy Remarks for
17. 2 description bad bad baditem2pdf pdf Remarks for school editor principal and supervisor communication new MR application Notes 1 Any works related to non aided portion should be clearly indicated in the works tem description Under the prevailing mechanism goverment subsidy v ll not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and special school or 5 000 secondary school each are to be camied out by schools expenditure of which should be charged to COEBG EOEBG ix Press Confirm Page 2 14 Rev 0 2 09 2014 SYSTEM OPERATION x xi Screen ID 00143 English 35 2 Gi a gt _ gt 1 CEE EON Education Bureau School Maintenance Automated Rapport Terminal SMART System 5135E Time 17 42 Sep 18 Change Password Print Logout Works Item s i Location Description Reason teml location tem 1 description bad tem 2 location Rem 2 description bad bad Confirm DY Are you sure to confirm z Cancel Remarks for school editor principal and supervisor communication new MR application Notes t Any works related to non aided portion should be clearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g tems costing tess tha
18. Brief Session on School Maintenance Automated Rapport Terminal SMART System 22 September 2014 23 September 2014 25 September 2014 Page i Rev 0 2 09 2014 Table of Contents 1 SYSTEM OVERVIEW iscccsadsceccnsadcassndessoansanseuscancsdecndadsessncsedesasbeseac edseeseaseneeseace 1 1 1 1 FEATURES HIGHLOCGH I Sorri sia cehenedtaclseseeucheawseaciec ce adegesectecies 1 1 1 2 GENERAL OPERATION STEPS USING WITH SMART 1 1 1 3 FUNCTIONS ASSIGNED TO USERS IN SMART 1 8 2 TRAINING MATERIAL SYSTEM OPERATION 2 1 2 SCHOOL FUNCTION 2 2 1 1 Prepare ER Request by School Editor 2 1 Zid Submit ER Request by School Principal 2 6 22 SCHOOL PUNC FON MER APPLICA TION 2 11 22 Prepare MR Application by School Editor 2 11 222 Approve MR Application by School 92 2 16 223 Submit MR Application by School Supervisor 2 20 2 3 UNC TION 2 23 2 35 Can ER REGUS i esi etecte nase aaiiameaeinctdow ta eale a a 2 23 23 2 Search WIR Apple AO Na 2 24 3 SUPPORT AND TROUBLESHOOTING ccccsssss
19. C Usersimike Picturesiby gt gt Prompt Message C WUsersimikeiPicturesibi gt gt E Users mike Picturesib SUE s Sorry The largest number to upload for Gc Wsersimike Picturesibe SUE ivr i sr E cserssmike Picturese se every item is 3 Only files in Image format are accepted OK C Usersimike Pictures be 7 CAUsersimike Pictures bi SUF hony fes in PDF format are accepted Remarks for school editor principal and supervisor communication If user have to upload more than 3 images work around is that user can include the images in a PDF file for upload Page 2 4 Rev 0 2 09 2014 SYSTEM OPERATION vill Press Next to go to confirmation page Ke Education Bureau gt School Maintenance Automated Rapport Terminal SMART System 5057E Change Password Print Logout Time 15 17 Sep 18 Screen 1D 00142 Engish sc Create ER Request 4 School Information TC Contact SPM Contact School Code 5057 Responsible Officer Frankie TAJ School Name THE CHURCH OF CHRIST IN CHINA CHEUNG CHAU Post 90A1230004 CHURCH KAM KONG PRIMARY SCHOOL Office 37585349 Contact Name Chan Tai Man Fax No 29345281 Contact Tet 23456789 Mobile 80225109 Contact Fax 22456780 Contact Email taiman school com Non Aided Portion Involved N Remarks for Non Aided Portion School Share 4 0 00 Works item s Location Description Reason Address Upload Attachments tem 1 location item 1 d
20. Non Aided Portion ae 1 7 PRINCESS MARGARET ROAD u KOWLOON School Share 5 00 HOMANTIN KOWLOON Address 2 Works Item s 8 PERTH STREET HOMA Location Description xowLoon n Address item 1 location item 1 description 2 OK 085 characters left 032 characters left O87 characters left Ehon files m Image format are accented Ei oni fies m PDF format sre acceoted User can find the corresponding address for an address indicator via link at School Name as shown at above vi Press icon to remove any works items vil Please upload any image JPEG PDF of the work items The file size of each image JPEG PDF shall not be larger than 10MB User can upload in image format JPEG or PDF format for the works item Page 2 3 Rev 0 2 09 2014 SYSTEM OPERATION Screen ID 00145 English 5057E Change Password Print Logout Time 15 17 Sep 18 Create ER Request School Information TC Contact SPM Contact School Code 5057 y Responsible Officer Frankie TAI School Name THE CHURCH OF CHRIST IN CHINA CHEUNG CHAU Post 9041230004 CHURCH KAM KONG PRIMARY SCHOOL Office 37586349 Contact Name Chan Tai Man Fax No 28345281 Contact Tel 23456789 Mobile 60325109 Contact Fax 23456780 Contact Email taiman schooi com Non Aided Portion Involved Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason Ad
21. O Being Processed After school submitted MR application and being processed by SSDO Disapproved MR application disapproved Approved MR application approved Cancelled MR application cancelled Completed MR application completed Click on one of the application and go to MR Application Information page Page 2 25 Rev 0 2 09 2014 SYSTEM OPERATION Screen 1D 00155 English3 Education Bureau School Maintenance Automated Rapport Terminal SMART System 5135P Change Password Print Logout ee ee lt z MR Application Information JComments 0 MR Application No MR 51235 15 Submitted Date Time 13 08 2014 18 04 47 Status Being Processed School Information TC Contact SPM Contact School Code 5135 Responsible Officer Frankie TAI School Name FRESH FISH TRADERS SCHOOL Post Q0A128D004 Contact Name Chan Tai Man Office 37565349 Contact Tel 23456789 Fax No 28346281 Contact Fax 23456780 Mobile 60325100 Contact Email tsiman school com Non Aided Portion Involved N Remarks for Non Aided Portion School Share 0 00 Works Item s 1 item location tem 1 description bad 2 item 2 location tem 2 description bad bad Remarks for school editor principal and supervisor communication new MR application Notes 1 Any works related to non aided portion should be clearly indicated in the works item description Under the prevailing mechanism government subsidy will not be
22. OEBG ECEBG Press Next to go to confirmation page Page 2 17 Rev 0 2 09 2014 SYSTEM OPERATION Screen D 00143 English 7 lt i SCS Education Bureau Sd vi School Maintenance Automated Rapport Terminal SMART System Change Password Print Logout Works item s 7 Location Description Reason tern location Rem 1 description bad item 2 location item 2 description bad bad baditem2pdf Remarks for school editor principal and supervisor communication new MR application Notes 1 Any works related to non aided portion shouid be cicarly indicated in the works tem description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and special school or 58 000 secondary school each are to be carried out by schools expenditure of which should be charged to OEBG EOEBG gt vi Press Confirm to submit the MR Application to School Supervisor for review Or Press Reject to return the MR Application to School Editor for amendment gt gt Screen 1D 00143 English 5 Education Bureau y School Maintenance Automated Rapport Terminal SMART System 51 Si tl x Change Pa j Print Logout Time 17 52 Sep 18 Works item s Location Description Reason temi location kem 1 descnption bad item 2 location item 2 descaction bad bad Remarks for
23. Tel 23456789 Mobile 60325109 Contact Fax 23456780 Contact Email tsiman school com Non Aided Portion Involved O Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason Address item 1 location item 1 description bad 1 y 955 characters left 982 characters left 997 characters left baditem1 pdf pdf files in POF format are sccepted 4 Only files in Image format are accepted Remarks for school editor principal and supervisor communication mew ER request Notes 1 Any works related to non aided portion shouid be ciearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and special school or 8 000 secondary schoo each are to be camed out by schools expenditure of which should be charged to OEBG EOEBG v Press Next to go to confirmation page Page 2 8 Rev 0 2 09 2014 SYSTEM OPERATION Screen 10 00142 English 3c Education Bureau School Maintenance Automated Rapport Terminal SMART System 5057P Time 15 28 Sep 18 Change Password Print Logout 4 Non Aided Portion involved N Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason tem 1 location item 1 description bad baditem1 pdf paf
24. Time 18 30 95 10 Change Password Print Logout MSVI Detail MSVI No MSVI R1A 14 02283 8 01 Issue Status Issued issue Date 10 09 2014 ER Request No R1A 14 ER02283 Address address 33 SYCAMORE STREET TAI KOK TSU KOWLOON Works Order Type 6E Verbal instruction 10 02 2014 Ta Given Date Date for 10082014 mm Commencement Date for 1000 2014 Thl Completion Works Detail asada Attachments Note Verbal Instruction has been issued on site to contractor to carry out immediate repair work ts of this MSVI shail not constitute a variation order nor involve time cost implication Also user can press Export to download and print MSVI Page 1 4 Rev 0 2 09 2014 SYSTEM OVERVIEW lt gt Screen D 00714 English ic G2 Education Bureau 7 School Maintenance Automated Rapport Terminal SMART System 5135E 51 Change Password Print Logout Time 18 30 95 10 CONFIRMATION of MAINTENANCE SURVEYORS VERBAL INSTRUCTION to CARRY OUT IMMEDIATE EMERGENCY REPAIRS To gt TCA962 MSVI No I MSVI RiA 14 02285 E 01 Date 10 09 2014 Time 12 18 15 ER Request No gt RiA 14 ER02285 School Name eee sane TRADERS SCHOOL School Code 2 STREET TAI XOK TSUI ACWLOON PIEN Tel No 34567890 Verbal Instruction Given Date 10 09 2014 Works Detail I asada Date for Commencement gt 10 09 2014 Date for Completion 10 09 2014 Attachments Project
25. ation is done successfully press Ok Then the request action will be sent to School Principal for review refer to section Submit ER Request by School Principal Submit ER Request by School Principal 1 Login as School Principal ii On main menu click on Action and go to Action In Tray There are 2 numbers in blanket next to Action 1 e 1 10 indicates there are 10 tasks awaiting for your action And out of 10 only 1 of them is unread 111 Inside Action In Tray click on Subject Draft ER Request application and go to ER Request detail You can also see Sender and Submitted Date Time of this particular ER Request iv Inside the ER Request detail page you shall read the information inputted by School Editor School Principal can add edit remove any information if needed v Press Next to go to confirmation page vi Press Confirm to submit the ER Request for further process Or Press Reject to return the ER Request to School Editor for amendment For rejection case School Editor shall receive a notification And he she shall found the rejected ER Request at My Workspace vil Press Ok to proceed vill If the process is successfully completed the system will prompt message The operation is done successfully press Ok ER Request shall be sent to district duty officer term consultant for further actions Example Page 2 6 Rev 0 2 09 2014 SYSTEM OPERATION i ii iii iv
26. cting this option it indicates school shall bear the part of repair cost v Press icon to add any works items which require repair You can specify multiple repair work in a single MR Application vi Press icon to remove any works items vil Please upload any image JPEG PDF of the work items The file size of each image JPEG PDF shall not be larger than 10MB Page 2 12 Rev 0 2 09 2014 SYSTEM OPERATION Screen 10 00146 English 3 Education Bureau School Maintenance Automated Rapport Terminal SMART System 5135E Main Change Password Print Logout Sai a a dla Create MR Application School Information TC Contact SPM Contact School Code 5135 Responsible Officer Frankie TAI School Name FRESH FISH TRADERS SCHOOL Post 9041280004 Contact Name Chan Tai Man Office 37585340 Contact Tel 23456739 Fax No 28345281 Contact Fax 23456780 Mobile 60325109 Contact Email taiman school com Non Aided Portion Involved 0 Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason Address iteml location item 1 description bad 1 839 characters left 982 characters left 987 characters left Gl ciusersimixe Picturesibe SUE Eon files in PDF format are accepted Bony filas in Image format are accepted item 2 location item 2 description bad bad 1 985 characters left 982 characters left 983 characters left E cisersimike Picturesib SE Gl c sersimik
27. dress item 1 location item i description bad 1 885 characters left 982 characters left 557 characters left Bixe Picturesibeditemt jpg HE E Pictures beditem pat pdi ELM Exh oniy files in Image format are accepted Diony fes in PDF format are accepted Remarks for school editor principal and supervisor communication new ER request Back To Menu Notes 1 Any works related to non aided portion should be clearly indicated in the works iem description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and special school or 58 000 secondary school each are io be camed out by schools expenditure of which should be charged to CEBG EQEBG And please note for each works item SMART limits school user to upload NOT more than 3 image files Error message Sorry The largest number to upload for every item is 3 will be pop up if user trying to press to upload more than 3 image files e g Screen ID 00145 English 3c Education Bureau ee School Maintenance Automated Rapport Terminal SMART System 2 Change Password Print Logout Time 14 32 Sep 18 4 Works item s Location Description Reason Address item location item 1 description bad 1 v 085 characters left 952 characters lef O87 characters left C Usersimike Pictures oe C Usersimike Seu
28. e Picturesib TE Fony filas in Image format are accepted Ehon files in PDF format are accepted Remarks for school editor principa and supervisor communication new MR application J Back To ene Notes 1 Any works related fo non aided portion should be clearly indicated in the works item description Under the prevailing mechanism government subsidy v ll not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 3 000 primary and special school or 3 000 secondary school each are to be carried out by schools expenditure of which should be charged to OEBG EOEBG vill Press Next to go to confirmation page Page 2 13 Rev 0 2 09 2014 SYSTEM OPERATION Soa Screen 10 00143 English 3 AA Education Bureau Nd SA School Maintenance Automated Rapport Terminal SMART System 5135E Sua Ching Pinned Print Logout Time 17 42 Sep 18 Create MR Application i School Information TC Contact SPM Contact School Code 5135 Responsible Officer Frankie TAI School Name FRESH FISH TRADERS SCHOOL Post 90A1280004 Contact Name Chan Tai Man Office 37565340 Contact Tel 23456789 Fax No 28345281 Contact Fax 23458780 Mobile 60325100 Contact Email taimsn school com Non Aided Portion involved N Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason item location item 1 description bad item 2 location item
29. each image JPEG PDF shall not be larger than LOMB And please note For each works item SMART limits school user to upload NOT more than 3 image files Error message Sorry The largest number to upload for every item is 3 will be pop up if user trying to press to upload more than 3 image files If user have to upload more than 3 images work around 15 that user can include the images in a PDF file for upload Page 2 11 Rev 0 2 09 2014 SYSTEM OPERATION vill Press Next to go to confirmation page Please note After user clicks Next but not going to click Confirm to submit the MR application the system will automatically save the editing draft MR application to My Workspace when user leaving the page during editing But if user leaves the editing page before clicking Next the editing draft MR application will NOT be saved ix Press Confirm x Press Ok to proceed x1 If the process is successfully completed the system will prompt message The operation is done successfully press Ok MR Application shall be sent to School Principal for approval Example i Login as SI35E li On main menu click on Create MR Application iii Input at least all fields with asterisk Please note user can input Chinese to text fields e g Item Location Description Reason Remarks iv If a repair work involves non aided portion please select Non Aided Portion Involved By sele
30. escription bad 1 baditem1pdf Remarks for school editor principal and supervisor communication new ER request Notes Any works related to non aided portion shouid be clearly indicated in the works item description Under the prevailing mechanism government subsidy will not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g tems costing less than 53 000 primary and special school or 5 000 secondary school each are to be camed out by schools expenditure of which should be charged to OEBG EOEBG Please note after user clicks Next but not going to click Confirm to submit the ER request the system will automatically save the editing draft ER request to My Workspace when user leaving the page during editing But if user leave the editing page before clicking Next the editing draft ER request will NOT be saved ix Press Confirm Page 2 5 Rev 0 2 09 2014 SYSTEM OPERATION x xi KE gt Screen 1D 00142 English we Education Bureau School Maintenance Automated Rapport Terminal SMART System 5057E lt j Main Change Password Print Logout ee Pn Non Aided Portion Involved Remarks for Non Aided Portion School Share Location Description Reason Address Upload Attachments Cancel Contin Back Press Ok to proceed If the process is successfully completed the system will prompt message The oper
31. hall be sent to School Supervisor for review Then an Action message will be sent to School Supervisor for review refer to section Submit MR Application by School Supervisor Page 2 19 Rev 0 2 09 2014 SYSTEM OPERATION 2 2 Submit MR Application by School Supervisor 1 Login as School Supervisor 11 On main menu click on Action and go to Action In Tray 111 Inside Action In Tray click on Subject Draft MR Application and go to MR Application detail iv Inside the MR Application detail page you shall read the information submitted from School Principal School Supervisor can add edit remove any information if needed v Press Next to go to confirmation page vi Press Confirm to submit the MR Application for EDB process Or Press Reject to return the MR Application to School Principal for amendment For rejection case School Principal shall receive an Action And he she shall found the rejected MR Application at Action In Tray vii A message prompted Are you sure to confirm press Ok to confirm and proceed vill If the process is successfully completed the system will prompt message The operation is done successfully press Ok MR Application action will be sent to EDB SSDO for further processing Example i Login as 5135S li On main menu click on Action and go to Action In Tray Refer to previous step in section Approve MR Application by School Principal lt 5 Eng
32. lish 2 ACTION IN TRAY 1 1 Message Category ALL 2623 tain aa ma ROA 47 0048 Page 1 _ of 1 65 Displaying 110 1 of tems iii Click into the action which will be forwarded to Create MR Application page Page 2 20 Rev 0 2 09 2014 SYSTEM OPERATION KD Screen 00148 English H3 A Educati lt Q Education Bureau wes School Maintenance Automated Rapport Terminal SMART System 2 Change Password Print Logout i Create MR Application School Information TC Contact SPM Contact School Code 5135 Responsible Officer Frankie TAl School Name FRESH FISH TRADERS SCHOOL Post 041280004 Contact Name Chan Tai Man Office 37565340 Contact Tel 23458789 Fax No 28346281 Contact Fax 23458780 Mobile 60325109 Contact Email taiman schoot com Non Aided Portion Involved Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason Address iteml location item 1 description bad 886 characters left 982 characters left 997 characters left Ehon files in PDF format are accepted Ehon files in Image format are accepted item 2 location item 2 description bad bad 985 characters left 982 characters left 993 characters left baditem2pdf pi oy files in PDF format are accepted EB oniy files in Image format sre accepted Remarks for school editor principal and supervisor co
33. mmunication new MR application Next Back To Menu Notes 1 Any works related to non aided portion should be clearly indicated in the works item description Under the prevailing mechanism goverment subsidy v ll not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g items costing less than 53 000 primary and speciai school or 5 000 secondary school each are to be camed out by schools expenditure of which should be charged to CEBG ECEBG iv Press Next to go to confirmation page v Press Confirm to submit the MR Application for EDB process Or Press Reject to return the MR Application to School Principal for amendment For rejection case School Principal shall receive an Action And he she shall found the rejected MR Application at Action In Tray Page 2 21 Rev 0 2 09 2014 SYSTEM OPERATION Screen ID 00143 English 3 EA Education B Q 4 ucation bureau School Maintenance Automated Rapport Terminal SMART System 5135S Chait P aa Logout Time 18 00 Sep 18 Works Item s Location Description Reason itemt location tem 1 description bac tem 2 locaton tem 2 description bad bad Confirm B Are you sure to confirm ED Remarks for school editor principal and supervisor communication nex MR application Notes 1 Any works related to non aided portion shouid be clearly indicated in the works tem
34. n 3 000 primary and special school or 58 000 secondary school cach are to be cared out by schools SS ON eee T S T a ta lt a ala f Press Ok to proceed Screen 10 00142 English E Education Bureau N School Maintenance Automated Rapport Terminal SMART System 5435E so ae 7 i Time 17 42 Sep 18 Works Item s j item location em 1 desonption bad tem 2 location tem 2 desonption bad bad Prompt Message i The operation is done successfully gt 38 Remarks for school editor principal and supervisor communication ney MR application enc Notes L Any works related fo non aided portion shouid be clearly indicated in the works item description Under the prevailing mechanism goverment subsidy wili not be granted for works of non aided portion 2 Routine maintenance and minor repairs e g tems costing fess fhan 3 000 pnmary and special school or 3 000 secondary school each are to be camied out by schools a SFI aa Eh 8 PTE EON If the process is successfully completed the system will prompt message The operation is done successfully press Ok Then an action will be sent to School Principal for approval refer to section Approve MR Application by School Principal Page 2 15 Rev 0 2 09 2014 SYSTEM OPERATION 222 Approve MR Application by School Principal 1 Login as School Principal 11 On main
35. n action will be sent to EDB SSDO for further process Page 2 22 Rev 0 2 09 2014 SYSTEM OPERATION 2 3 SEARCH FUNCTION 2 3 1 i ii iii Search ER Request Login SMART On main menu click on Search ER Request to go to Search ER Request page Input search criteria and press Search button And SMART shall return an ER request list th Screen ID 00169 English 3c Education Bureau School Maintenance Automated Rapport Terminal SMART System 5135P mca Time 11 35 95 11 hi in Change Password Print Logout Search ER Request Request No Status All From To fal co Export to Excel Back To Menu 1 Request No Financial Year Status Submitted Date Time Replied Date Time 2014 2015 Approved 24 07 2014 00 00 00 2014 2015 Approved 05 08 2014 00 00 00 2014 2015 Approved 11 06 2014 16 32 22 2014 2015 Being Processed 25 06 2014 10 05 28 2014 2018 Being Processed 25 08 2014 16 26 50 R1A 14 ER02233 2014 2015 Approved 03 00 2014 18 00 36 10 09 2014 17 32 41 The Status showing the current status of the ER request below are list of Status Awaiting Principal s Approval After school editor submitted ER request and before school principal review and submit Rejected by Principal ER request rejected by school principal Being Processed After school submitted ER request and being processed by consultant Approved ER request approved Not Recommended ER request not
36. nsultant for further processing Page 2 10 Rev 0 2 09 2014 SYSTEM OPERATION 2 2 SCHOOL FUNCTION MR APPLICATION 22 SMART system provides an online web form for School to create MR Application Only aided school shall submit MR Application via SMART system School unable to submit MR Application if 1 11 lii 1V v vi vil MR Application has already been submitted in the current MR Cycle Each school is allowed to submit 1 MR Application per MR Cycle MR Application period has not yet begun School will be invited to submit the applications on annual basis and you may consult your SSDO if deemed necessary MR Application period has passed Prepare MR Application by School Editor Login as School Editor On main menu click on Create MR Application Input at least all fields with asterisk If a repair work involves non aided portion please select Non Aided Portion Involved By selecting this option it indicates school shall bear the part of repair cost Press icon to add any works items which require repair You can specify multiple repair work in a single MR Application For each works item user should at least provide below information Location Description Reason Address If more than 1 address user should select the correct address indicator for the works item Press icon to remove any works items Please upload any image JPEG PDF of the work items The file size of
37. ntenance and minor repairs e g items costing less than 3 000 primary and special school or 8 000 secondary school each are fo be carried out by schools expenditure of which should be charged to OEBG EOEBG 22 Search MR Application 1 Login SMART 11 On main menu click on Search MR Application to go to Search MR Application page 111 Input search criteria and press Search button And SMART shall return a MR application list Page 2 24 Rev 0 2 09 2014 SYSTEM OPERATION iv Screen D 00170 Engesh 4 E i A L i f wo Education Bureau Y F School Maintenance Automated Rapport Terminal SMART System 5135P Change Password Print Logout fi Search MR Application Financial Year Status All From ii To i MRL Application Mo Financial esr Status Submited GateiTime Replied DateTime 1 MR 5t35 15 2014 2015 Being Processed 15 215 Tae The Status showing the current status of the MR application below are list of Status Awaiting Principal s Approval After school editor submitted MR application and before school principal review and submit Rejected by Principal MR application rejected by school principal Awaiting Supervisor s Approval After school principal submitted MR application and before school supervisor review and submit Rejected by Supervisor MR application rejected by school supervisor Rejected by 5500 MR application rejected by SSD
38. reau gt LA School Maintenance Autoj SMART System Mozilla Firefox O lt S Ti 12 47 kegi localhost 8888 smart views home modifyPassword jsp School Workspace Change Password Emergency Repairs ER Username 1047E Create ER Request Search ER Request Original Password 20906800600 New Password Major Repairs MR Create MR Application Confirm Password 9299969629 yoearch MR Application aI User should input the Original Password and then input the New Password and retype the new password in Confirm Password to double confirm 111 Press Submit to proceed the change of password Page 1 7 Rev 0 2 09 2014 SYSTEM OVERVIEW SUCCESS If system prompts success message this indicates password changed successfully 1 3 FUNCTIONS ASSIGNED TO USERS IN SMART There are controls in system which control the access of functions by different users The following 15 major main menu for school user group For usage of functions refer to section System Operation a For User Group SCHOOL Editor Principal Supervisor e g 5135E 5135P 5135S 4 major functions available to School Users are Create ER Request Search ER Request Create MR Application Search MR Application There are school editor school principal and school supervisor user roles for each school granted with similar set of functions Page 1 8 Rev 0 2 09 2014 SYSTEM OVERVIEW
39. rs ER in Non estate Aided Schools TRADITIONAL CHINESE http www edb gov hk attachment tc sch admin sch premises info sch premises maintenance ER 20form NE 20 20 C _ MTC pdf Request Form for Emergency Repairs ER in Estate Aided Schools ENGLISH http www edb gov hk attachment en sch admin sch premises info sch premises maintenance ER_Form_E_e MTC April2014 pdf Request Form for Emergency Repairs ER in Estate Aided Schools TRADITIONAL CHINESE http www edb gov hk attachment tc sch admin sch premises info sch premises maintenance ER_Form_E_tc_MTC April2014 pdf Page 3 1 Rev 0 2 09 2014
40. ssssssssssssssssssssssssssssssssees 3 1 3 1 SUPPORT HOTLINE AND EMA 3 1 3 2 BUSINESS CONTINGENCY ARRANGEMENT ccccccccceeeeeeeeeeeeeeeeeeeeeeeees 3 1 3 3 REQUEST FORMS FOR CONTINGENCY ARRANGEMENT 3 1 Page ii Rev 0 2 09 2014 SYSTEM OVERVIEW 1 SYSTEM OVERVIEW 1 1 FEATURES HIGHLIGHTS The following is the general main functionality features of SMART system As to improve the collaboration and automation of business processes related to major repairs MR and emergency repairs ER handled by various EDB sections and schools the implementation of School Maintenance Automated Rapport Terminal SMART system has been initiated Areas of improvements as well as demands and challenges brought by the SMART system have been identified and categorized into the following items Handling MR and ER requests from school users Request handling and approval Security control System administration Operation expenses Business Impact to School Users Submission of MR and ER applications by schools can be done online Approval to the applications of schools can be performed online School users can check the latest status online instead of through telecommunication with REO ref section 2 3 of this manual Automation of the business processes eliminates manual efforts as well as paper usage during transmission thus increasing efficiency and being environmentally friendl
41. tify ER request application being sent to TC by school Principal for school code 5135 for ER request application R1A 14 ERO2283 User can read the submitted ER request information by clicking on the notification Ka Screen 0 00143 English 2 Education Bureau A7 A School Maintenance Automated Rapport Terminal SMART System 5 135 gt Change Password Print Logout Tine oE lt ER Request Information iComments 0 1 ER Request No R1A 14 ER02283 Submitted Date Time 03 08 2014 18 09 28 Status Approved ER Category School Information TC Contact SPM Contact School Code 5135 Responsible Officer Frankie TAJ School Name FRESH FISH TRADERS SCHOOL Post 90A128DD04 Contact Name dasds Office 375685349 Contact Tel 34567200 Fax No 28345281 Contact Fax Mobile 60325109 Contact Email Non Aided Portion Involved N Remarks for Non Aided Portion School Share 0 00 Works Item s Location Description Reason Address Upload Attachments 1 location 1 adss ad 1 vy Remarks for school editor principal and supervisor communication 2 The 2 notification record sent to school users to notify MSVI created for ER request School user can read the issued Maintenance Surveyor s Verbal Instruction MSVI information by clicking on the notification KT Screen ID 00682 English 3c E Education Bureau J School Maintenance Automated Rapport Terminal SMART System 5135E RIES
42. up of timeout is a government general requirement for government IT systems For SMART after user login and if remain idle the system will count down timeout for a period of 2 hours Page 1 6 Rev 0 2 09 2014 SYSTEM OVERVIEW When reaching 5 minutes before timeout SMART system will pop up a message The session will timeout in 5 minutes do you continue working to alert user user can choose either below response action for the message 1 OK The timeout counter will be reset 11 Cancel Session will be timeout immediately user need to login again in order to access SMART When reaching timeout without response from user Session will be timeout immediately user need to login again in order to access SMART d Change Password User can change password as shown as the following steps 1 After login SMART click Change Password tab gt English p Z gt Education Bureau A School Maintenance Automated ort Terminal SMART System 1047E r TE Ahan D ERA Print Logout Time 12 47 Sep 19 School Workspace Emergency Repairs ER In Tray Create ER Request Action 0 0 Search ER Request Follow Up Action 0 0 Major Repairs MR y Notification 4 4 y Action Archive 0 Create MR Application y Notification Archive 0 Search MR Application My Workspace My Workspace ii System will pop up the Change Password window I English we Education Bu
43. y respectively 1 2 GENERAL OPERATION STEPS USING WITH SMART a Accessing SMART system via common browsers Below is the URL for accessing SMART http smartschool edb gov hk For required SMART system login account school users will receive the required login information by mails from SPM Section to the school User can follow up with the SMART support email account Email smartsupport edb gov hk or SMART support hotline 3163 0040 Page l 1 Rev 0 2 09 2014 SYSTEM OVERVIEW b Common functions features in SMART System Menu Different functions assigned to different SMART system users Engish 22 intenance Automated Rapport Terminal SMART System BASSE Time 16 00 85 3 Change Password Print Logout School Workspace Emergency Repairs ER In Tray Create ER Request Action 0 0 i Search ER Request Follow Up Action 0 0 Major Repairs MR Notification 3 3 Action Archive 0 Create MR Application ehlotification Archive Search MR Application My Workspace ely Workspace After user login the system will re direct user to system main menu and user can find the assigned SMART functions under different sub menus in the left hand side of the main menu e g Search ER Request etc User can click on these functions for performing required operation There are 2 submenus arranged in right hand side of the main menu which are In Tray and My Workspace For In Tray

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