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FT SXM series PAM UM v1.1.book

1. o ooooooooomoo 52 Controller Options oooocononononana o 53 system Information 0 000 cee eee 54 Controller Cache 000 0c cee eee ees 54 Disk Parameters rara Ree ed wee Ree a eas 54 Rebuild Setting 0 0 0 0 cc o 54 Maintenance Error Handling 99 Inconsistency Error Handling 99 Channels and Disk Drives o o o oooooooonon o 56 Media Patrol cta da aia ds 56 Launch Media Patrol o ooo 56 EOF FRODOMING se 24 5 ri a aa atte di ias acd 57 ENGIOSUIC e adaa Rit aa a E 58 PRU Se ibd sds xs Sut tare ceevts elena ce hee tae ie RM wR A erate 59 Creale an Alay acosan Eon o iden 59 Synchronize an Array o oocoocooocon ees 61 Scheduled Synchronization o oooooooo 62 On Demand Synchronization 62 Synchronization Settings ooooooooo 63 Stop Pause Continue 2 0 eee ees 63 Expand Convert an Array 00 0 eee 64 EXPANSION cai A amas eee A daa 64 CONVErSION lt lt iaer arado o 66 Anav GUI CAN esa Ada 70 RGDUNG am AMAY cists Sante ANA 72 Automatic Rebuild 0 0 00 ee ee 72 Mangal REDU lt div sar dacs Bare wd aii 73 Rebuild Setting o oooooooononono oo 75 EMORAanqind css roda dra 15 Stop Pause Continue 0 0 00 ee ee 76 Aav OWING sera Ut doo dee AN aio E 76 Delete Array Sur a
2. 4 Inthe Create Array Settings box e Type in a name for your array e Select the RAID Mode Level from the dropdown menu e Select Block Size from the menu 16 32 or 64 KB e Highlight the disk drives to add to the array e Select the options you want from the dropdown menu Quick Initialization An option for all arrays It deletes the data map from the disk drives when the array is created Full Initialization An option for RAID 5 arrays It wipes all existing data from the disk drives and sets up parity To enable Full Initialization check the box e Check the box if you wish to enable Gigabyte Boundary 60 Chapter 5 RAID Monitoring and Maintenance Gigabyte Boundary An option for all arrays It rounds the size of the array down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise 5 Click the Create button when you are done My Console DANIELTEST 88 FASTTRAK Controller 1 cht 4 ch 4 cha chd E Enclosure 7 8 METE ae chiWwDc WDO1200J0 00F ae ch2wDc WO1200JD 00F ae CASWWDC WO3606D 00Fr 58 User Management The new array appears in Tree View The next step is to partition and format the new array using the RAID PC s Operating System See Appendix B in this Manual for more information There is no need to restart your computer 4 AS Array Information gt E METE Name First rray ae CAIDO Wo
3. 5 WEC WOT 200J05 00F 480 Media Patrol Information The media patrol operation is being stog The disk has been patroled 2 loops O fatal errors detected during media patr In Information View check the disk drive s status The above example shows the suspected drive is Offline This drive has failed e Ifyou have a Hot Spare drive installed and enabled the array will begin to Rebuild automatically 71 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual e Ifyou do not have a Hot Spare drive you must replace the drive before a Rebuild of the array can begin Refer to the FastTrak SX4030 SX4060 and S150 SX4 M User Manual for more information about replacing a failed drive After you replace the failed drive go on to Rebuild an Array on the next page e Ifyou are using a SuperSwap 4100 enclosure click on the Enclosure amp icon to identify which carrier holds the failed drive Soperwap Carrier Controller Fot Model Marne ADOC WD1200J0 120 034 GB Functional WDC Wp 200JD 120 034 G0 Offline WOC WD3B0GD 37 019 G8 Functional In the above example we confirm that the disk drive on Controller Port Channel 2 is Offline Looking to the left we see that this drive is installed into Carrier 2 of the SuperSwap enclosure Rebuild an Array To Rebuild to restore redundancy to a RAID 1 0 1 or 5 after one of its drives has failed Unlike Synchronization a Rebuild is a repair operation When a drive fai
4. Liser Management Your first action is to identify which disk drive has failed 1 Click on the Controller 0 icon to expand it 2 Click on the Array ES icon to expand it 70 2 Chapter 5 RAID Monitoring and Maintenance Observe and compare the disk drives under the Controller with those under the Array T cht Drives 1 2 and 3 are a a eae ues assigned to this array ch2 g WOC WD1200J0 00FYB0 cha dE WDC WD3606D DOFNAD Be ena Only drives 1 and 3 2g Enloe appear in the array PE Firstarray Critical J 3 ch WDC WD1 200JD 00FYB0 Drive 2 is suspect ae chawiDC WOI60GD O0FNAD In the example above there are three disk drives attached to the FastTrak controller and all three are assigned to a RAID 5 array The three disk drives appear under the Controller but only two appear under the Array The disk drive on Channel 2 does not appear under Array This is the suspect drive 4 Controller 1 To double check the suspect drive click on its icon ae under the Controller Disk Information Disk Model WO WD 20010 00FYB0 chi Disk Firmware Version 05 03 0 WIDE DA 200 J0 00FYB0 i Eo Disk Status omine X 1 cha ae WDC WE3606D 00FNAD Mode Setting UDMA mode 5 ch rae tena meer even Sh rae ae y 4 E Confiquration Diskis assigned to array First rray amp Firstarray Critical SMART Status Functional F meee 200J0 00FY 0 ae ch3awVvOc WOS60GDO 0O0F MAC Wapping 232581 Cvcls 16 Heads 63 Sectors
5. PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Channels and Disk Drives The term channel refers to physical channels on the FastTrak Controller card One disk drive connects to each channel Unassigned free drives appear under their channels Assigned drives appear under their channels and also under the array to which they are assigned Click on an Unassigned Disk 2 icon or an Assigned Disk ae icon in Tree View to see the Disk Drive information Disk Information Disk Model WOC WD40088 530EA40 Disk Firmware Version 05 030 Disk Status Functional Disk Size 40 020 GB Mode Setting LOMA mode 5 Configuration Disk is assigned to array First amp rray SMART Status Functional Mapping rod Cycls 16 Heads B3 Sectors Media Patrol Information The media patrol operation is beina stopped or completed The disk has been patroled 2 loops O fatal errors detected during media patrol Media Patrol Media Patrol is a maintenance function that checks Controller 1 disk drives for errors in the drive media such as 3 chit bad sectors You must initiate Media Patrol e cargeoreeoa f ct manually o MEC Launch Media Patrol gt 3 User ia acate Right click on an Unassigned Disk amp icon or an Q aml a Assigned Disk ae icon in Tree View and select Start Media Patrol from the popup menu right Your disk drive remains fully functional and your array remains available while Media Patrol runs in the backgroun
6. W Email alert on error SMTP Server smtp promise com Change SMTP server name or IF For example smtp mwdomain corm or 123 45 67 89 Authentication Login Plain e Method Username dannela Password pere Click on the Email alert on error box if it is not already checked In the SMTP server field type in the SMTP address for your mail server The default is No Authentication Method If you want an Authentication Method in the dropdown menu choose from e CRAM MD5 e Authorized Login e Plain Login Type in a User Name and Password in the fields provided Click the Change button to update your configuration E Mail Sender and Recipients Email ID of Alert Sender Ssyeadmingipramise com Change Hnputthe email ID recipient tor this machine which is names replvemail or name ermail For example Administrator admingirnydomain com Alert Recipients Email Address danneldm promise cam Add nputthe email address like name email gt or name lt email For example Joe Recipient myemailm myisp com Scroll down to the Email Sender and Recipients box In the Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid Click the Change button to update your configuration 22 Chapter 3 Initial Setup Add a User to the Recipient List After you have setup email a
7. a e Primary WINKS Server E E Lease Obtained Lease Expires E C Documents and Settings daniel gt _ 3Com EtherLink EL 18 188 PCI BB 558 DA 2E 1 3 D6 Yes Yes 192 a 2559 2455 192 192 192 168 192 168 Tuesday May 27 2003 12 47 37 PM Thursday May 29 2003 12 47 37 PM z danieltest Hybrid Ho Ho TA WIC 168 168 168 In the example above the IP address of this PC is 192 168 1 132 Locate and record the IP addresses of all PCs and Servers on your network that will work with PAM This document will help you recall individual PCs when it is time to specify their connections 91 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual DHCP Issues Referring to the Figure 84 above note that it says Dhcp enabled Yes This means that a DHCP server gave this IP address to this PC when the PC connected to the network DHCP stands for Dynamic Host Configuration Protocol and refers to software that allows a file server to assign IP addresses to computers on the network DHCP is very helpful in reducing the number of IP address a company or organization requires The DHCP server assigns an IP address to a computer as it logs onto the network The IP address will remain the same until the computer logs off or disconnects for any reason such as a power failure When the computer logs on again it will receive a different IP address Because IP addresses are s
8. e With most operating systems expanding an array will require you to partition the added space with a new drive letter In effect you will end up with two arrays e Plan to run your expansion during off hours This will eliminate delayed read write response from the array and allow the process to go faster To expand an existing array 1 Click on the Array ES icon in Tree View ConversionExpansion Wizard Change the RAID level or add drive Start ee K to an existing array 64 2 Chapter 5 RAID Monitoring and Maintenance Scroll down in Information View to show the Conversion Expansion Wizard and click the Start button Select Free Disk s PROMISE Select free disks from the above list if you decide to emcee Ae expand or convert an array Cancel Help In the Select Free Disk dialog box click on the icon of any available disk drive to select it Then click Next to continue Select Raid Mode RAILS PARITY DIST RIBUTED PROMISE Select the RAID mode from the above list if you ar TECHNOLOGY INC decide to convert an array Do not select any RAID mode if ou decide to expand an array lt Back Cancel Help 65 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 4 Inthe Select RAID Mode dialog box select the RAID 5 icon Then click Next to continue Finish ou choose to migrate the following array Array Mame IFirst rray To confirm that you want to do zo pl
9. 0 0 1 IP address 3 Click Commit A list of networked RAID PCs appears My Console BG RAIDSERYER1 g cralg promise corn 8 hitesh promise com 8 xinhai promise com victor promise com vinnie promise com B a a y Refresh 4 Click on the icon in front of the RAID Server to see the list of networked RAID PCs 5 From the list of networked RAID PCs find the one you want to access right click on its RAID Machine g icon and select Login from the popup menu Login to DANNEL DELL Username administrator Password fie canes 6 In the Login dialog box type your Username and Password and click OK You are now logged into a RAID PC over your network Remote PAM Log out Disconnect from a Message Server To disconnect from the network e Right click on a RAID Server 9 icon and select Disconnect from the popup menu 15 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual e Or right click on the RAID Server aa icon and click the Disconnect dal icon in the Toolbar Important This is the only correct way to log out a RAID Server from the system Logout of RAID PC Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection You can log out of one RAID PC while remaining connected to others on the network Right click on the RAID Machine g icon of the PC you want to disconnect and select Logout from the popup menu Remote PAM Future
10. 42 Chapter 5 RAID Monitoring and Maintenance Delete a RAID Server If the IP address changes for the computer where the amp my Console Message Server software is installed an existing RAID EP Server with the old address will no longer work EERE 1 Right click on a RAID Server icon and select Disconnect Delete from the popup menu a 2 Click OK in the confirmation dialog box dial 3 Create a new RAID Server as described above Log out Disconnect from a RAID Server To disconnect from the network e Right click on a RAID Server i icon and select Disconnect from the popup menu e Or right click on the RAID Server H icon and click the Disconnect dal icon in the Toolbar Important This is the only correct way to log out a RAID Server from the system Logout of RAID PC Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection You can log out of one RAID PC while remaining connected to others on the network Right click on the RAID Machine g icon of the PC you want to disconnect and select Logout from the popup menu PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Future Log ins The RAID Server remains under the My Console icon until deleted It continues to work as long as the IP address is correct Promise Array Management 4 0 Server View Connection Preference Help ES p Delete N Refresh To make a connection w
11. Adams Synchronization Periodic maintenance procedure to Start mre maintain data consistency Rebuild Wizard Tree View Information View Conversion Expansion Wizard Change the RAID level or add drive Start TA to an existing array 27 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Tree View Local PAM The Monitor window is the user interface for PAM It has three views Tree View Object View and Information View which were introduced in Chapter 3 The Tree View displays all of the elements of your RAID system Use it to navigate to specific components 3 8 ity Console lt PAM Monitoring Utility DANIELTEST RAID Machine PC with FastTrak 3 FASTTRAK RAID System FastTrak Card 4 Controller 1 Controller chi Channel 1 WDC WD 200 10 00FYB0 ssigned drive on Channe Assigned dri Ch 11 cha ee WO WOH 200 10 00FYB0 chs a WDC WD360GD 00F NAG Unassigned drive on Channel 3 chd 4 Enclosure ee Enclosure E Superswap4100 SuperSwap enclosure Firstarray RAID array ae chi Wie Y4D1200JD 00FYBO ae ch2wiDc WD1 200JD 00FYBO 6 User Management User Management 2 administrator a 2 Samuel Adams Remote PAM adds a RAID Server icon to connect with the Message Server PC in order to monitor arrays over a network Drives assigned to array 28 Chapter 4 User Interface Remote PAM i
12. Agent Figure 1 Networked RAID has many installation options Chapter 2 Installation Message Server The Message Server installs onto the RAID PC if your installation does not involve a network If you want run PAM over a network install the Message Server on one of your networked computers including a file server a networked PC or the RAID PC Only one installation of the Message Server is required for PAM to work over a network You may install Message Server on more than one network PC or file server but PAM s network configuration will only use one of them thus any additional installations are useless Do not install the Message Server on any PC that may be disconnected from the network such as a laptop or a computer that connects via the Internet Not only will a disconnect cause PAM to fail but reconnecting again may involve time consuming network configuration Network configuration is discussed below Message Agent The Message Agent installs on the RAID PC whether your RAID is networked or not In order for PAM to monitor and manage a RAID it must have Message Agent installed If you have more than one PAM compatible RAID PC on your network you may install a copy of Message Agent on all of them Operating System Support PAM is a utility designed to run on top of previously installed Promise FastTrak SX4030 SX4060 and S150 SX4 M Controller cards Generally if your PC runs the FastTrak card properly it wi
13. Agent Figure 3 PCs with Internal RAID Promise s FastTrak SX4030 SX4060 and S150 SX4 M Controller cards are designed to setup and control a RAID within the PC s enclosure They have the same need of monitoring and management as an external RAID subsystem All three PAM components run on the PC itself Important This manual accompanies a special version of PAM optimized to run with the FastTrak SX4030 SX4060 and S150 SX4 M Controller cards Other versions of PAM will run reliably on the Promise RAID product with which they ship They will also run reliably on several Promise RAID products in normal use However they may not perform adequately with a FastTrak SX4030 SX4060 and S150 SX4 M Chapter 2 Installation e Installation Locations below e Operating System Support page 7 e Network Requirements page 7 Pre Installation Procedure page 8 e PAM Installation page 8 To install Promise Array Management PAM is an uncomplicated procedure once you understand your systems and how you want to use PAM The purpose of this Chapter is to help you plan and carry out your installation of PAM By way of review PAM consists of three components e Monitoring Utility e Message Server e Message Agent These were described in the previous chapter Before proceeding with the installation you must know which component goes where If you plan to run PAM over a network you must know the IP addresses
14. Manual Array Icon Right click on the Array ES icon to access the following commands Pause synchronization rebuild Continue synchronization rebuild Delete this array Refresh the screen Rename the Array icon User Management Icon Right click on the User Management oo icon to access the following commands Create a New User Refresh the screen Rename the Controller icon User Icon Right click the User 2 icon to access the following commands Delete this User Refresh the screen Rename the Controller icon 38 Chapter 5 RAID Monitoring and Maintenance with PAM e Launch PAM below e Controller page 52 e Local PAM page 40 e Channels and Disk Drives e Remote PAM page 41 page 56 e Manage Users page 45 Enclosure page 58 e Alert Notification page 47 Arrays page 59 This chapter describes using PAM to monitor and manage your RAID system Launch PAM m TI Accessories BRA Promise Array Management 2 Local PAM tee ee EX Acrobat Reader 5 1 Bi Remote PAM E K Internet Explorer ae Microsoft Excel Remote PAM Microsoft PowerPoint Microsoft Word To Start PAM click on a Desktop icon or go to Start gt Programs gt Promise Array Management and select Local PAM Use to monitor and manage the FastTrak Controller in your PC Remote PAM Use to monitor FastTrak Controllers over your network Note If you only installed the Message Server this shor
15. System Tasks View system information a Shared Documents O daniel s Documents T Add or remove programs Er Change a setting Hard Disk Drives Other Places eN lt a Local Disk 12 lt a New volume E J My Network Places My Documents 5 Shared Documents Devices with Removable Storage g Control Panel HA Sta Floppy As AA CD Drive D Details My Computer System Folder 90 Networking Issues IP Address Chapter 7 Support In order for PAM to be configured over a network you must know the IP network address of every component The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs To find the IP network address 1 Goto Start gt Programs gt Accessories gt Command Prompt 2 Type ipconfig all and press Enter The Windows IP Configuration displays below Microsoft Windows CC Copyright 1985 26601 Microsoft Corp AP Version 5 1 2608 C Documents and Settings daniel ipconfigrall Mindows IP Configuration Host Name E Primary Dns Suffix Hode Type ae IP Routing Enabled WINS Proxy Enabled Ethernet adapter Local rea Connection Connection specific DNS Suffix Description a 2 oe C3C7H5B TH gt Physical Address a Dhcp Enabled E Autoconf iguration Enabled IP Address Subnet Mask a 5 Default Gateway 2 DHCP Server DNS Servers
16. ape to an existing array The Monitor window has three views Tree View Displays the elements of your RAID system It works like Windows Explorer with hierarchical menus You can expand individual items to see their components Object View Displays icons representing the devices below the highlighted device in the Tree View Information View Displays information on the item highlighted in the Tree View This may include text boxes list boxes fields and buttons It varies with the item selected 17 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Create a New User The Administrator is created by default You must create additional users manually To create a new User 1 Right click on the User Management pat icon and select New gt User from the popup menu below A new User icon appears 8 My Console DANIELTEST FASTTRAK 48 Controller 1 EDO Refresh o User Configuration Username Samuel Adams Password Confirm Password sa Ie Y Administration Rights Setting le Creation Rights create delete expand and convert arrays le Maintenance Rights rebuild synchronize arrays and general settings le Liser Account Rights add account delete account change user password Beset 2 Click on the User a icon to display the User Information View The User Information View displays a request for new user identification and access rights Creation Allows you
17. dd id 76 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Chapter 6 RAID Concepts 0 2 0 ee 77 DENNOM 25 20 52 cus ios aden ns scab ee Pisce ala ad ar 17 SIDING RAID OF di ae 78 Mironng RAID 1 serra A eee 79 Striping Mirroring RAID 0 1 0 0 0 0 cee eee 80 About Dual Data Redundancy 00005 81 Block and Parity Striping RAID 5 o o oooooooo 82 JBOD Single Drive 0 0 0 ee 83 Chapter SUPPO notar 85 Pano and FOMMNAL ceros wine eae edd oh ee 85 Networking ISSUES 0 00 cece eee eee 91 I AOGICSS eur cecal Sn Mee id oe eee ee 91 DHCP ISSUCS cuerda tt Apes 92 Contact Technical Support 0 0 0 0 cece eee 93 vi Chapter 1 Introduction e PAM Components below e How They Work Together below Promise Array Management PAM is a utility application designed specifically for monitoring and managing Promise Technology RAID products such as the FastTrak SX4030 SX4060 and S150 SX4 M RAID Controller cards Promise includes BIOS based RAID management utilities with each of its products PAM however runs over a local area network and makes possible RAID monitoring and management from any computer on the network and even over Internet This allows your IT manager to watch your RAIDs and take care of them over the network PAM Components There are three components to PAM Depending on your installation all three may be on the sam
18. of each computer on the network that will be involved in your RAID monitoring and management activity Installation Locations The table below lists possible locations for the three PAM components Monitoring Message Message Utility Server Agent Monitoring Utility The Monitoring Utility installs on any computer you will use to monitor and manage the RAIDs If your RAID runs without a network connection install it on the RAID PC with the rest of the PAM components If your RAIDs are networked you can install the Monitoring Utility on any computer connected to the network PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual If your company has networked RAIDs and Internet access you may choose to install the Monitoring Utility on a laptop or home based PC for dial in remote access Limit your installation to the computers of RAID users and your IT administrator PAM features password protection to further limit access and provide security of your data The Internet Laptop computer Home based PC Monitoring Utility Monitoring Utility Router 4 Firewall Network File Server oa Message Server Monitoring Utility PC FastTrak S150 SX4 M FastTrak S150 SX4 M Internal RAID array Message Agent Message Agent PC FastTrak SX4030 4060 Message
19. smallest drive size multiplied by the number of drives less one Hence a RAID 5 array with four 100 GB hard drives will have a capacity of 300 GB An array with two 120 GB hard drives and one 100 GB hard drive will have a capacity of 200 GB 82 Chapter 6 RAID Concepts JBOD Single Drive An alternative to RAID Just a Bunch of Disks JBOD capacity is equal to the sum of all drives in the group even if the drives are of different sizes Disk Drive JBOD appears in the User Interface as one or more individual drives There are no performance or fault tolerance features When a disk fails all data on the disk is lost Other disks are unaffected 83 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 84 Chapter 7 Support e Partition and Format in Windows below e Networking Issues page 91 e Contact Technical Support page 93 Partition and Format In order for your Windows to recognize and work with your array you must partition and format the array These actions create a file structure within your array with which Windows can work Important If you plan to boot your computer from this array go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data arrays only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right clic
20. 8 User Management 19 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 2 Right click on the Controller ia icon and select New Array from the popup menu above A Create Array icon appears Create Array Setting Array Mame First rray RAID Mode RAIDS PARITY DISTRIBUTED Block SizefKB 64 Select Free Disk s jer ChHIMVDC 401 200J0 00FYB0 ge hA DG 4D 1200 10 00FYB0 CASADO WOS60GD 00F NAG Mote Lise Ctrl Mouse primary button sShitt Mouse primary button or Shift Arrow key to select multiple disks Type of initialization Full Initialization For RAIDS Mote Full Initialization only works for RAIDS array and it wont work for other types of array W Enable Gigabyte Boundary Create h 3 The Select the Create Array E icon and go to the Create Array Settings in Information View 4 Inthe Create Array Settings box e Type in a name for your array e Select the RAID Mode Level from the dropdown menu e Select Block Size from the menu 16 32 or 64 KB e Highlight the disk drives to add to the array e Select the options you want from the dropdown menu Quick Initialization An option for all arrays It deletes the data map from the disk drives when the array is created Full Initialization An option for RAID 5 arrays It wipes all existing data from the disk drives and sets up parity To enable Full Initialization check the box e Check the box if you wish to enable
21. Gigabyte Boundary 20 Chapter 3 Initial Setup Gigabyte Boundary An option for all arrays It rounds the size of the array down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise 5 Click the Create button when you are done My Console DANIELTEST 88 FASTTRAK Controller 1 cht 4 ch 4 cha chd E Enclosure 7 8 METE ae chiWwDc WDO1200J0 00F ae ch2wDc WO1200JD 00F ae CASWWDC WO3606D 00Fr 58 User Management The new array appears in Tree View The next step is to partition and format the new array using the RAID PC s Operating System See Appendix B in this Manual for more information There is no need to restart your computer Setup Email Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the RAID Machine g icon Information or the RAID PC appears in Information View Event Log Setting W Enable MT system event log W Anti SPAM Protection ferror and or event repeats send new message every E En hrs 2 Be sure the Enable NT system event log box is checked 21 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 3 11 12 To reduce the volume of repeated messages check the Anti SPAM checkbox and set an acceptable time interval in hours E Mail Server
22. Log ins The RAID Server remains under the My Console icon until deleted It continues to work as long as the IP address is correct Promise Array Management 4 0 Server View Connection Preference Help ES p My Console Refresh To make a connection with an existing RAID Server Right click on a RAID Server icon and select Connect from the popup menu Or right click on the RAID Server icon and click the Connect icon in the Toolbar The Login list of networked RAID PCs appears as before 16 Chapter 3 Initial Setup PAM User Interface The Monitor window is the user interface for PAM It appears immediately after login and displays monitoring and management functions Promise Array Management 4 0 Main View Connection Preference Help cos My Console g DANIELTEST chiwyDC ch2wvDC ch3wyDC BS FASTTRAK WD1200J WD1200J WD3606D de od Object View gt qe cha 4 Enclosure Array Information 2 SuperSwap4100 Name FirstArray BL FirstArray RAID Level RAIDS PARITY DISTRIBUTED R chiwvyDc YW4D1 200 Block Size KB 64 KB ch2w0Dc wD1 206 Status Functional ch3wvDc WD360 Array Size 73 999 GB User Management 2 administrator Q Samuel Adams Synchronization Periodic maintenance procedure to Start AE maintain data consistency Rebuild Wizard Tree View Information View Conversion Expansion Wizard Change the RAID level or add drive Start
23. M online Both of these options are recommended 15 Click Finish or press Enter to finish the installation This completes the PAM installation Go on to Chapter 3 Initial Setup 12 Chapter 3 Initial Setup e Launch PAM below e PAM User Interface page 17 e Local PAM Log in below e Create a New User page 18 e Local PAM Log out page 14 e Create an Array page 19 e Remote PAM Log in page 14 e Setup Email Alert Notification e Remote PAM Log out page 15 page 21 e Remote PAM Future Log ins page 16 After you have completed installation you must setup your PAM Monitoring Utility to work with your RAID Launch PAM m T Accessories m Promise Array Management Local PAM ear EX Acrobat Reader 5 1 Gi Remote PAM E Ss Internet Explorer ape Microsoft Excel Remote PAM Microsoft PowerPoint Microsoft Word To Start PAM click on a Desktop icon or go to Start gt Programs gt Promise Array Management and select Local PAM Use to monitor and manage the FastTrak Controller in your PC Remote PAM Use to monitor FastTrak Controllers over your network Note If you only installed the Message Server this shortcut does not appear The Message Server works only through network connections and has no user interface Go to the RAID PC ora Networked PC to setup PAM Local PAM Log in Launch Local PAM as described above When the PAM user interface appears 1 Right click on the RAID Machi
24. PROMISE TECHNOLOGY INC PROMISE ARRAY MANAGEMENT PAMI for FastTrak SN4030 SM40660 and 150 SN4 M User Manual PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Copyright O 2004 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without w
25. RAID Level RAIDS PARITY DISTRIBUTED ae ch2wvDe Wo Block Size kB 64 KB de chawiDc WD Status Array Size 4039 GB When your array is first created it will display Functional status If you have enabled Scheduled Synchronization see next page you will occasionally notice that your array is Synchronizing Then it returns again to Functional If your array encounters a problem with a disk drive it will display Critical status see page 70 This indicates that your array requires your attention in order to return to Functional When a disk drive fails on a non fault tolerant RAID 0 array the result is an Offline status see page 76 Synchronize an Array Promise uses the term synchronization to mean an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation 61 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Synchronization applies to RAIDs 1 0 1 and 5 It takes place when an array is first created and then optionally on a regularly scheduled basis to maintain content integrity Scheduled Synchronization Schedule a time for synchronization when the RAID is least busy reading and writing data The early morning hours are often a convenient time Array Synchronization Schedule W Enabled Change By Day startat 9 OO AM H f ByiWeek every Wednesday f By Month on the To enable scheduled synchronization 1 In Tree View select t
26. View Menu The View menu displays or hides three items e Toolbar e Status Bar e Tree View Outline Check to display or uncheck to hide each one as you prefer Connection Menu Remote PAM only The Connection menu deals with server connections Use it to e Create a new Message Server e Connect to a RAID Server e Disconnect from a RAID server To create a new Message Server click on the My Console g icon then select New gt Server To connect a Message Server to a RAID server right click on the RAID Server E9 icon and select Connect from the popup menu To disconnect a Message Server from a RAID server right click on the RAID Server H icon and select Disconnect from the popup menu Preference Menu The Preference menu allows you to start PAM automatically when your PC boots Check to enable or uncheck to disable this feature If you are using PAM for remote monitoring running PAM automatically is a good idea This way your PC will be connected to the RAID and you will receive all the alerts messages you have specified Help Menu Under Help PAM has e Full Online Help file e Auto Demo display e About page with PAM information 34 Chapter 4 User Interface Toolbar The Toolbar is a series of buttons that are shortcuts to performing specific tasks If you don t see the Toolbar go to View gt Toolbar You will never see all buttons active as in the example below Sui 22 They become active wh
27. arranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Contents Chapter 1 Introduction 0 0 es 1 PAM Components 0 0 00 eee ees 1 How They Work Together 2 0000 eee eee 1 Chapter 2 Installation 0 0 0 ccc ee 5 Installation Locations 0 0 00 cc eee 5 MONKONDO GUV criada a 5 Message Server o T Message AGEN ofan Gx Ghat ee a hae a ee a 7 Operating System Support 0 0 0 0 e eee ee eee 7 Network Requirements 0 00 cece eee eee eee T Pre Installation Procedure 0 00 0 eee 8 PAW Instala cts dc loa 8 Chapter 3 Initial Setup 0 ccc o 13 PAQUIN RAM sra da ias 13 LOCalsPAIVIGEOOSIM y tin Goatees aa ado tods la nO 13 Local PAM LOGOUT aa cc aladdin nt do dia 14 REMO PANEEQOA aiii aii bee towne Ged tee ee 14 Remote PAM Log out 0 0 0 cee ee 15 Disconnect from a Message Server 00000 0s 15 LOGOUV OFIRAIDIRG eee re ie iia 16 Remote PAM Future Log ins ooo oo oooooooo 16 PAM User Interface o oo ooooconono
28. ature deals with a bad sector on a disk drive that the FastTrak Controller encounters during a Rebuild The options are Fix if possible The Controller attempts to repair the disk error Skip Bypasses the disk error and works around it 15 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Abort Halts the Rebuild and sends an error message Stop Pause Continue Promise recommends that you let your rebuild run to completion If you need to pause the process 1 Right click on the icon E of the Array that is rebuilding and select Pause from the popup menu 2 To continue right click on the same icon again and select Resume from the popup menu Array Offline When a disk drive fails on a non fault tolerant array RAID 0 for any reason the Array goes Offline The array cannot read or write data All of the data on the array will be lost unless the failed drive is restored to operation A fault tolerant array RAID 1 0 1 and 5 will go Offline if two disk drives fail An Array Offline E icon displays in Tree View and the alarm if enabled beeps quickly to call your attention to the condition Array Information Mame Firstarray RAID Level RAIDO STRIPING Block Size KB Bil eB Status C omine gt Array Size 40 068 GB Your first action is to identify which disk drive has failed Follow the procedure described for Array Critical above When you have identified the failed drive check its connect
29. aulty disk drive without shutting down the system This feature works with an externally replaceable disk drive enclosure such as the Promise SuperSwap Rebuild Rate Allocates system resources between rebuilding the array and responding to read write commands from the computer system A High setting assigns most of the system resources to rebuilding Rebuilding goes faster restoring redundancy sooner but read write requests are handled slower 54 Chapter 5 RAID Monitoring and Maintenance A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the rebuild takes longer See Rebuild an Array later in this chapter for more information on the rebuilding process Maintenance Error Handling This feature deals with a bad sector on a disk drive that the FastTrak Controller encounters during a Rebuild The options are Fix if possible The Controller attempts to repair the disk error Skip Bypasses the disk error and works around it Abort Halts the Rebuild and sends an error message Inconsistency Error Handling This feature deals with inconsistencies in mirrored or parity data on the disk drives which the FastTrak Controller encounters during Synchronization The options are Skip Bypasses the data error and works around it Fix Corrects the data error Abort Halts Synchronization and sends an error message 55
30. clude e Screen refresh e Rename the My Console icon e Exit PAM Server Menu The Server menu appears when the RAID Server 3 icon is selected This menu applies only to Remote PAM lts functions include e Modify the connection e Delete the connection e Connect e Disconnect e Screen refresh Rename the Server icon e Exit PAM 32 Chapter 4 User Interface RAID Machine Menu When the RAID Machine g icon is selected the RAID Machine menu appears Its functions include e Login e Logout e Screen refresh e Rename the RAID Machine icon e Exit PAM RAID System Menu The RAID System menu appears with the RAID System ES icon is selected lts functions include e Read Events in the Event Viewer e Clear Events from the Event Viewer e Read Bad Sector Table e Toggle the Beeper on and off e Refresh the screen e Rename the Controller icon e Exit PAM Maintenance Menu When other Tree View items are selected the Maintenance menu appears When the Controller ia icon is selected the Maintenance menu displays these functions e Create a New Array e Screen refresh e Rename the RAID System icon e Exit PAM When the Array ES icon is selected the Maintenance menu displays these functions e Pause synchronization rebuild e Continue synchronization rebuild e Delete this array e Refresh the screen e Rename the Array icon e Exit PAM 33 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual
31. ct the RAID 5 icon Then click Next to continue Finish TECHNOLOGY INC You choose to migrate the following array Array Name Fitstarray To confirm that you want to do zo please press FINISH button IF you want to select another disk or RAID mode please press BACK IF you change your mind please press CANCEL Cancel Help 69 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 5 Inthe Finish dialog box verify the name of the array you are converting Then click Finish to begin the conversion process Array Information Mame FirstAarray RAID Level RAID MIRROR IBLITED Block Size KB 64 KB Array Size TY GE During the Conversion the array will be available for use but it may run noticeably slower If the popup messages are enabled one will notify you when the Conversion is successfully completed The array will return to Functional status Array Critical When a disk drive fails on a fault tolerant array RAID 1 0 1 and 5 for any reason the Array goes Critical The array can still read and write data but fault tolerance has been lost An Array Critical E icon displays in Tree View and the alarm if enabled beeps quickly to call your attention to the condition 83 WDC WD3E0GD D0FNAO EME Gaels ch4 Mame Firstarray plik RAID Level RAIDS PARITY DISTRIBUTED Firstarray Critical Block Size KB paati z peera 2 00J10 00F Status ae chavo WOSBOGD OOFF Array Size 13949 GB
32. cy One unique though rarely occurring feature of RAID 0 1 is dual fault tolerance In some cases two drives can fail simultaneously and still maintain the integrity of data There are six combinations in which two drives can fail FastTrak SX4030 SX4060 and S150 SX4 M protect the data array in four of those cases Assume the drives are configured as follows e CH indicates channels on the FastTrak Controller card e AIB indicates which striped pair the drive belongs to e 1 2 indicates which part of stripe data Under RAID 0 1 the array maintains data integrity if any 1 2 combination survives Failed Drives A1 A2 B1 B2 retain array integrity B1 B2 A1 A2 retain array integrity Array Status 8 ABT Oftne 82182 contin oniy halt of aray data e eame Oftne ATST contain oniy halo aay data 81 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Block and Parity Striping RAID 5 RAID 5 calculates parity in order to achieve redundancy rather than writing a second copy of the data like RAID 1 Parity is distributed across the physical drives along with the data blocks In each case the parity data is stored on a different disk than its corresponding data block RAID 5 makes efficient use of hard drives and is the most versatile RAID Level It works well for file database application and web servers Distributed Parity Data i ity Blocks r r Y Disk Drives The capacity of a RAID 5 array is the
33. d 56 Chapter 5 RAID Monitoring and Maintenance You can pause and resume your Media Patrol session or stop cancel it in the popup menu shown above If Media Patrol is running and you restart your PC Media Patrol will resume checking the disk drive until it has finished the task Error Reporting Media Patrol Information The media patrol operation is 50 percent done The disk has been patroled O loops 2 fatal errors getected during media patrol Media Patrol reports fatal errors in the Information window above The term fatal errors refer to errors in the disk media that cannot be repaired The presence of a fatal error does not mean that the disk drive has failed If Media Patrol finds 20 or more errors on an unassigned drive the FastTrak controller will take the drive offline Disk status will show Offline in the Information window and a popup message will appear if that feature is enabled Replace the faulty drive Taking a disk drive offline prevents you from inadvertently using a faulty drive in your array If a drive is assigned to an array the drive will remain in operation regardless of the number of errors found However as the number of reported errors approaches 20 Promise recommends that you backup your data from the array and replace the drive as soon as possible Each time a disk drive is checked Media Patrol records one loop This information is for reference only There is no limit to the number of
34. e Assign the available drive letter of your choice e Choose Format this partition with the following settings e File system NTFS e Allocation unit size Default e Volume label Enter your choice of name e Do not check Perform a quick format or Enable file and folder compression 8 Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 88 C Computer Management Chapter 7 Support m File Action View Window Help ae hers E E System Tools Sac Partition Basic NTFS H Event Viewer E Mew volume E Partition Basic NTFS H E Shared Folders ra Local Users and Groups i Performance Logs and Alerts i Device Manager E a Storage Removable Storage E Disk Defragmenter 0 Disk Management H EA Services and Applications C 13 10 SB NTFS Healthy System lt BDisk 1 Basic New Yolume E 37 25 GB 3 25 GB NTFS Online Healthy gt BE Primary partition Healthy System 19 10 G6 1 Healthy 37 2568 3 When formatting is complete your array will appear as a hard drive in the Disk Management window above and the My Computer window next page 89 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual E My Computer File Edit View Favorites Tools Help Back O wa y Search ey Folders EE Address Files Stored on This Computer
35. e View click the to the left of the Controller nl icon to see the Channels Click the to the left of each Channel icon to see the unassigned disk drives Unassigned drives have this a Icon The available RAID selection depends on the number of disk drives available The table below lists the Levels and drives required See the Appendix A in this Manual for a more detailed description RAID Level Name Minimum Maximum drives drives eo Striping CATS CA MATAR EREE A a TA Single Drive MA 4 My Console DAMIELTEST FASTTRAK Geer saan Cire cha 2 Enclosure 68 User Management 59 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 2 Right click on the Controller ia icon and select New Array from the popup menu above A Create Array icon appears Create Array Setting Array Mame First rray RAID Mode RAIDS PARITY DISTRIBUTED Block SizefKB 64 Select Free Disk s jer ChHIMVDC 401 200J0 00FYB0 ge hA DG 4D 1200 10 00FYB0 CASADO WOS60GD 00F NAG Mote Lise Ctrl Mouse primary button sShitt Mouse primary button or Shift Arrow key to select multiple disks Type of initialization Full Initialization For RAIDS Mote Full Initialization only works for RAIDS array and it wont work for other types of array W Enable Gigabyte Boundary Create h 3 The Select the Create Array E icon and go to the Create Array Settings in Information View
36. e for greater data capacity RAID 0 1 RAID 5 Adds performance and capacity 4 drives required RAID 1 RAID 5 Adds performance and capacity 3 or4 drives required RAID 0 RAID 5 Adds performance capacity and redundancy 3 or4 drives required Note A You cannot convert a JBOD arrangement into a RAID array To convert an existing array 1 Click on the Array ES icon in Tree View ConversionExpansion Wizard Change the RAID level or add drive Start ie K to an existing array PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 2 Scroll down in Information View to show the Conversion Expansion Wizard and click the Start button Select Free Disk s cha DE WDIT200ID 4 D1200JD PROMISE Select free disks from the above list if you decide to amc ANA expand or convert an array Cancel Help 3 Inthe Select Free Disk dialog box e Ifyou are adding a disk drive to your array click on the icon of any available disk drive to select it Then click Next to continue 68 Chapter 5 RAID Monitoring and Maintenance e Ifyou are not adding a disk drive to your array just click Next to continue Select Raid Mode PROMISE TECHNOLOGY INC RAIDS PARITY DIST RIBUTED Select the RAID mode from the above list if you decide to conver an array Do not select any RAID mode if you decide to expand an aray lt Back Cancel Help In the Select RAID Mode dialog box sele
37. e in the array onto a selected 2 In Information View click on the Start button inside the Rebuild Wizard box Select disk to Rebuild Jna select the disk from the above list that you would PROMISE like to Rebuild Cancel Help 13 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 3 In the Rebuild Wizard select the drive to be rebuilt the replacement drive and click Next Finish ou have selected to rebuild the following disk CASA DE WD 36060 00F 8 0 To confirm that you want to do zo please press FINISH button if you want to select PROMISE another disk please press BACK if you TECHNOLOGY INC change your mind please press CANCEL lt Back Cancel Help 4 To confirm the rebuild choice click Finish Tree View and Information View display the progress below y Bl venue Array Information EE Firstarray Rebuilding 50 Name FirstArray ls RAID Level RAIDS PARITY DISTRIBUTED de ch2wiDc WD1 200JD 00F Block SizerKB 64 KB BE chawiDc WDI60GD O0FP Status Array Size 4 O34 GE During the Rebuild process the array will be available for use but it may run noticeably slower If the beeper is enabled it will beep slowly during this process If the popup messages are enabled one will notify you when the Rebuild is successfully completed The array will return to Functional status 14 Chapter 5 RAID Monitoring and Maintenance Rebuild Setting Beeper Right click on t
38. e that collecting and reporting of this information is independent from the Alert Notification preferences set for the RAID System Controller Options The Controller has system information and settings several important features Click on the Controller E icon in Tree View to see the Options in Information View If any of these features is grayed out it means they are not available on your disk drives or that you are accessing the RAID from a remote location You must make these settings at the RAID PC To return to the default settings click Reset To Apply the changes you have made click Apply System Information Hardware Type Fastlrak 5150 54M hemor Type Mon ECC hemory Memory Size 128 MB Driver Version 2 00 0000 8 Agent Version 4 0 0 60 IRG g Controller Cache Write Mode Write Back Disk Parameters W Enable Write Cache W Enable M ART check Rebuild Setting W Enable Hot Spare Disk W Enable Auto Rebuild W Enable Hot Swap Disk SIEGE Lowy l l i I l i l i I High Fate Maintenance Error Handling Policy On Disk Error i Fix if possible Handling Skip Inconsistency Error Handling Policy Synchronization Handling Skip Reset Apply 93 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual System Information This describes the Controller type in this case a FastTrak S150 TX4 and the FastTrak driver version This information may be helpful when upgrading your FastTrak or troubleshoo
39. e workstation or work separately across your network Monitoring Utility The Monitoring Utility is a Graphic User Interface GUI that reports on the condition of the RAID array It receives and displays reports on RAID condition and operation through the Message Server The Monitoring Utility works on any PC with a TCP IP network connection to your RAID When installed on the computer that operates the RAID the Monitoring Utility also provides a complete set of RAID management tools Message Server The Message Server is the link connecting a PC with the Monitoring Utility Normally the Message Server runs on a network file server But it can also run on the PC controlling the RAID Message Agent The Message Agent runs on the PC that controls the RAID called the RAID PC It directly monitors the RAID and sends messages through the Message Server to all PCs running the Monitoring Utility How They Work Together The Promise Array Management PAM utility provides and easy way to set up monitor modify and repair your RAID PAM works with the Promise FastTrak SX4030 SX4060 and S150 SX4 M Controller card PAM watches the RAID and when significant events happen or it discovers a problem the Message Agent sends a warning to the Message Server The Message Server passes the warning along to all PCs running the Monitoring Utility Warnings appear on the PC in the form of email messages and popup alerts You can select either one
40. ease press PROMISE FINISH button IF you want to select another disk AA A o RAID mode please press BACK If you change your mind please press CANCEL Cancel Help 5 Inthe Finish dialog box verify the name of the array you are expanding Then click Finish to begin the expansion process Array Information Mame FirstAarray RAID Level RAIDS PARITY DISTRIBUTED Block Size KB 64 KB Ae cha wdc WOI60GD O0OFP Susa Array Size 4074 3b During the Expansion the array will be available for use but it may run noticeably slower If the popup messages are enabled one will notify you when the Expansion is successfully completed The array will return to Functional status Conversion Converting changes its RAID Level and in some cases increases the array capacity without affecting data availability Depending on the source and target 66 Chapter 5 RAID Monitoring and Maintenance RAID levels you can add one or more free disk drives while performing the Convert function Notes e With most operating systems expanding an array will require you to partition the added space with a new drive letter In effect you will end up with two arrays e Plan to run your conversion during off hours This will eliminate delayed read write response from the array and allow the process to go faster FastTrak SX4030 SX4060 and S150 SX4 M support the following RAID Conversions From e amma o RAID 5 Add a driv
41. ed Ho Ho Disk Access Retry Mo Mo Disk ECC Error Mo Mo Disk Time Cut Mo Mo Error Event Logged Mo Mo hd lt ti gt 49 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 2 The Event Alert Setting box has dropdown menus to help you select Alert Events quickly To select Events click on Options and choose Select Event Alert Setting Options Message Type Severity Level z E Mail Popup Disk Offline Disk Plug In Disk Media Error Disk 5 MW A F T Failed Disk Access Retry Disk ECC Error Disk Time Cut Error Event Logged ili gt au gt 3 Click on Message Type and choose message delivery by E Mail by popup by All both or None 4 Click on Severity Level and choose Error Warning Information All or None 50 Chapter 5 RAID Monitoring and Maintenance Following is a list of Events and their Severity Information Events Warning Events Disk Plug In Disk Media Error Disk Access Retry Disk S M A R T Failed Channel Reset Disk ECC Error Write Mode Switch Disk Time Out Disk Error Fixed Battery Temperature Out of Range Battery Becomes Normal Battery Temperature Unstable Controller Create Array Battery Voltage Out of Range Array Rebuild Started Battery Voltage Unstable Array Rebuild Completed Battery Communication Error Array Synchronization Started Array Critical Array Synchronization Aborted Controller Delete Array Array Synchronization Paused Array Rebuild Abo
42. eleted 10 49 28 Informa Controller Create Controller 1 Array 1 has been created 10 46 22 Warning Controller Delete Controller 1 Array 1 has been deleted 13 16 27 Informa Array Rebuild Co Controller 1 Rebuilding succesfully completed for 125327 Informa Array Rebuild Star Controller 1 Rebuilding started on disk at channel 12 53 21 Informa Disk Plug In Controller 1 Disk at channel 3 has been attached 12 53 21 Informa Channel Reset Controller 1 Channel 3 was reset 125239 Warning Array Critical Controller 1 Array 1 critical 125239 Error Disk Offline Controller 1 Disk at channel 3 marked offline gt Save to File Clear Events Close In the Event Viewer you can view the events make a permanent record by saving them to a file and clear the events from the Viewer You can also clear the events using the popup menu in Tree View Note that the collecting and reporting of these Events is independent from the Alert Notification preferences set for the RAID System Read Bad Sector Table To see the Bad Sector Table right click on the RAID System ES icon in Tree View and select Read Bad Sector Table from the popup menu In the Bad Sector Table you can view the bad sectors or media errors on disk drives discovered during Rebuild operations With this information you can decide whether a disk drive is OK to keep in use or you need to replace it 52 Chapter 5 RAID Monitoring and Maintenance Not
43. en you click on specific system components in Tree View Only the tool buttons pertaining to that component are active Most of these functions require User Account Rights These are specified when a User is added or modified Following is a description of the Toolbar buttons le New Server Available when you select the MyConsole g icon in Remote PAM Creates a new Message Server Connect Available when you select the Message Server a icon in Remote PAM Initiates a connection with the RAID Server Disconnect Available when you select a Message Server H icon Disconnects from the RAID Server Used when you want to shut down a RAID server for repair Delete User Available when you select a User 2 icon Deletes the user from monitoring and alert access New User Available when you select the User Management Icon About Brings up the information about this version of PAM Help Always available Brings up the Online Help 35 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Popup Menus In addition to the commands in the dropdown menus there is a corresponding set of commands you can access via popup menus In a popup menu you can use any of the commands that are in black You will notice that some functions are grayed out meaning that you cannot use them Many functions require that you have User Account Rights to perform them My Console Icon Right click on the My Console g icon to access the fol
44. est for new user identification and access rights Creation Allows you to create and delete arrays rebuild and synchronize arrays and make general settings Maintenance Allows you to rebuild and synchronize arrays and make general settings User Account Allows you to add and delete user accounts and change your password 45 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Every User has least one of these three Rights and can change his her own password The Administrator can assign more or fewer rights to other Users but cannot change their passwords 3 Type in a type in the Username and Password in My Console their respective fields Check all the appropriate DANIELTEST boxes to set access rights Click the Submit BB FASTTRAK button when you are done i aaa The new user s name appears in the Tree View 2 administrator right Samuel Adams Change Password Every User can change his her own password The Administrator cannot change other Users passwords 1 Log in to PAM under the User Name whose Password you want to change Click on the 2 icon of the User whose Password you want to change 3 In Information View type in a new Password in the two Password fields Click the Submit button when you are done Change User Rights The Administrator can change any User s Rights Other Users cannot change their Rights 1 Log into PAM as the Administrator Click on the 2 icon of the User whose Rights yo
45. gt om ps Computer Management Local File System Capacity 1 System Tools Eco Partition Basic NTFS Healthy System 19 1066 17 10 GB EE Event viewer Shared Folders Local Users and Groups a Performance Logs and Alerts E Device Manager Storage Disk Management Services and Applications e di GPpisko Basic 0 19 10 GB 19 10 GB NTFS Online Healthy Systemi Removable Storage Disk Defragmenter Disk 1 E Basic 37 25 GE 37 25 GB Online Unallocated A Unallocated BY Primary partition Properties Help 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the array 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 87 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Hew Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk A basic disk is a physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next 6 Click the Next button to start the wizard 7 Inthe following windows do the following actions Click Next to move to the next window e Select Primary Partition e Specify the maximum available partition size in MB
46. he Controller i icon and select Beeper from the popup menu A checkmark means the beeper is enabled Rebuild Setting W Enable Hot Spare Disk iM Enable Auto Rebuild W Enable Hot Swap Disk Rebuild Low Li l I I l Li l Li I High Rate Right click on the Controller 0 icon and look into Information View Check the respective boxes to enable these features Enable Hot Spare Disk Enables a spare drive not assigned to the array to automatically replace a failed drive in the array You must also enable Auto Rebuild for this feature to be effective Enable Auto Rebuild Enables automatic rebuilding of a fault tolerant RAID 1 0 1 and 5 array when it goes Critical Enable Hot Swap Disk Allows you to replace a faulty disk drive without shutting down the system This feature works with an externally replaceable disk drive enclosure such as the Promise SuperSwap Rebuild Rate Allocates system resources between rebuilding the array and responding to read write commands from the computer system A High setting assigns most of the system resources to rebuilding Rebuilding goes faster restoring redundancy sooner but read write requests are handled slower A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the rebuild takes longer Error Handling Maintenance Error Handling Policy Qn Disk Error W Fix if possible Handling This fe
47. he RAID Machine g icon In Information View scroll down to the bottom Check the Enabled box 3 Click on the radio button beside the time interval by day week or month you want 4 Based on the time interval you selected enter the clock time day of the week or day of the month for the synchronization process to begin 5 When you are done click the Change button The Synchronization Schedule is set If the Schedule is disabled it will remember its current settings On Demand Synchronization In addition to schedule Synchronization you can direct FastTrak to begin the Synchronization process immediately To access this feature Synchronization Periodic maintenance procedure to Start SE maintain data consistency 1 Click on the Controller Array E icon and look in Information View 2 Click the Start Button in the Synchronization box 62 Chapter 5 RAID Monitoring and Maintenance 3 Click OK to the confirmation message Tree View and Information View display the progress below Array Information Mame First rray RAJD Level RAIDS PARITY DISTRIBUTED Block Size KB 64 KB Ae cha wc WOI6OGD 0OFP Se Array Size 4074 3b During the Synchronization the array will be available for use but it may run noticeably slower If the popup messages are enabled one will notify you when the Synchronization is successfully completed The array will return to Functional status Synchronization Settings This feat
48. ients Email Address List type in the email address of the user who you wish to receive alerts see above Click the Add button when you are done The names appear in the Current Recipients window Current Recipients Remove mic hew promise c om xinhait promise corn samd promise c om Repeat Step 2 until all addresses have been added 48 Chapter 5 RAID Monitoring and Maintenance Delete User from Recipient List To remove a recipient from the Email Address List do the following 1 Click on the RAID Machine g icon from which you wish to delete an email alert message recipient The Current Recipients window appears in the Information View Current Recipients craigh ipromise com Remove mic Pe hwg ise i xinhaif promise com samd promise c om Select the recipient you wish to delete 3 Click the Remove button or press the Delete key to remove the address from the list Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 Click on the RAID System E icon whose alert notification events you wish to modify The Event Alert Setting box appears in Information View Event Alert Setting Options Message Type Severity Level Select Mone Mone Event Description Disk Offline Ma Mo Disk Plug In No Mo Disk Media Error Mo Mo DiskS MART Fail
49. ions and run the drive manufacturer s diagnostic program in an effort to restore the drive to operation There is no Rebuild function for a non fault tolerant array Delete Array To delete an array 1 Right click on the icon E of the Array you want to delete 2 Select Delete from the popup menu 3 Click OK in the confirmation dialog box 76 Chapter 6 RAID Concepts e Definition below e Striping RAID O page 78 e Mirroring RAID 1 page 79 e Striping MiIrroring RAID 0 1 page 80 e Block and Parity Striping RAID 5 page 82 e JBOD Single Drive page 83 Definition RAID is an acronym that stands for Redundant Array of Independent Disks It is divided into different numbered Levels The numbers of these Levels do not mean that one Level is higher or better than another Each Level has its own advantages and shortcomings PAM allows you to select the RAID Level when you create an Array The available RAID Level selection depends on which Promise product you have and the number of disk drives available The table below lists the options RAID Level Performance dal Capacity ast o Tolerance Drives RAID 0 No Drives x Striping dd Smallest Size Mirroring Dive O ing Nera High Yes 2X Smallest Stripe Mirror J Size Drive RAID 5 JBOD TT PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Striping RAID 0 Reads and writes sectors of data interleaved between multiple d
50. ith an existing RAID Server e Right click on a RAID Server E9 icon and select Connect from the popup menu e Or right click on the RAID Server icon and click the Connect Bey icon in the Toolbar The Login list of networked RAID PCs appears as before RAID Server IP Address Change If the IP address changes for the computer where the Message Server software is installed an existing RAID Server with the old address will no longer work 1 Right click on a RAID Server z icon and select Delete from the popup menu Click OK in the confirmation dialog box 3 Create a new RAID Server as described above 44 Chapter 5 RAID Monitoring and Maintenance Manage Users Create a User The Administrator is created by default You must create additional users manually To create a new User 1 Right click on the User Management pat icon and select New gt User from the popup menu below A new User icon appears My Console 8 DANIELTEST FASTTRAK Controller Refresh User Configuration Username Samuel Adams Password dl Confirm Password O Y Administration Rights Setting le Creation Rights create delete expand and convert arrays le Maintenance Rights rebuild synchronize arrays and general settings le Liser Account Rights add account delete account change user password Best 2 Click on the User a icon to display the User Information View The User Information View displays a requ
51. k on the My Computer icon and select Manage from the popup menu The Computer Management window opens PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Computer Management El File Action View Window Help gt El m E Computer Management Local Volume Layout Type File System Status Capacity Free Space HE System Tools W T emi i i Initialize and Convert Disk Wizard ve En Event viewer Hg Shared Folders 8G Local Users and Gro Welcome to the Initialize and de Performance Logs a Convert Disk Wizard Device Manager oS Storage This wizard helps you to imitialize new disks and to convert E Pane ae empty basic disks to dynamic disks Disk Defragmenter ou can use dynamic disks to create software based RAID Disk Management volumes that can be mirrored or they can be striped or pela Services and Applicatic spanned across multiple disks You can algo expand single disk and spanned volumes without having to restart the computer After vou convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next 2 From the left menu click on Disk Management The Disk Management window opens with your new array identified as Disk 1 The Initialize Wizard appears automatically 3 Click the Next button to start the Wizard 86 Chapter 7 Support Computer Management m Fie Action View Window Help e
52. lert notification you must specify who shall receive the alerts 1 Click on the RAID Machine g icon to which you wish to add an email alert message recipient 2 Inthe Alert Recipients Email Address List type in the email address of the user who you wish to receive alerts see above 3 Click the Add button when you are done The names appear in the Current Recipients window Current Recipients E Remove mic hew promise c om xinhaifgpromise com samd promise c om 4 Repeat Step 2 until all addresses have been added Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 23 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 1 Click on the RAID System E icon whose alert notification events you wish to modify The Event Alert Setting box appears in Information View Event Alert Setting Options Message Type Severity Level select None None Event Description Popup A Mo Disk Offline Mo Disk Plug In Mo Mo Disk Media Error Mo Mo Disk 5 MW A F T Failed Mo Mo Disk Access Retry Mo Mo Disk ECC Error Mo Mo Disk Time Cut Mo Mo Error Event Logged ho Mo 4 mi gt az 2 The Event Alert Setting box has dropdown menus to help you select Alert Events quickly To select Events click on Options and choose Select Event Alert Setting Option
53. ll run PAM also Promise Technology recommends Windows 2000 XP Professional or 2003 Server to take full advantage of all the features of PAM In some cases you can run PAM on other Windows operating systems This becomes an issue when running PAM over a network where there are PCs with different operating systems Network Requirements If you plan to install PAM on a network be sure all the hosts and servers are connected and running That is each of the PCs RAIDs and Servers must have a working network connection before you install PAM PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual In order for PAM to be configured over a network you must know the IP network address of the RAID PC s in your system The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs See page 91 for help in finding the IP Address of the RAID PC Pre Installation Procedure Before you start If you are installing PAM to run over a network determine the computers and servers onto which you will install PAM Obtain the IP addresses of all RAID PCs where PAM will be installed Visit the Promise Technology website www promise com and download the latest version of PAM Software PAM Installation With that information ready follow these steps to install PAM on each computer or server 1 Boot the PC server and launch Windows If the computer is already runni
54. loops checks you make 57 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Enclosure The term Enclosure refers in this case to the Promise SuperSwap 4100 internal subsystem SuperSwap 4100 provides an installation point for four Serial ATA disk drives as well as its own cooling and power systems PAM monitors these systems as shown below To access Enclosure information click on the Enclosure a icon in Tree View The enclosure information appears in Information View Superswap41 00 Fan Speed ron Fane 6277 rpm Normal 2500 rpm Fan 2 5895 rpm Temperature ere Temp 1 87 89 31 090 Ameca Temp 91 4 F 33 0 0 Power Status 4 f5 SW 5 25 11 04e 124 lt 1 2 96 WDC WD1200J0 120 034 GB Functional WO WD4 200J0 120 034 GB Functional WOCWOSBOGD 37 019GR Functional The Information window displays the following pertaining to the Enclosure Enclosure name SuperSwap 4100 Fan speed in RPM and normal range Temperature in degrees C and F and normal range Power status for 5V and 12V supplies and normal ranges Disk drive carrier location in the SuperSwap FastTrak controller port number model name size and current status If a malfunction occurs in the Enclosure PAM reports it in this window by red icons and text If the popup messages are enabled one will notify you of the malfunction 58 Chapter 5 RAID Monitoring and Maintenance Arrays Create an Array 1 In Tre
55. lowing commands e New Server Remote PAM e Screen refresh e Rename the My Console icon RAID Server Icon Right click on the RAID Server ES icon in Remote PAM to access the following commands e Modify the connection e Delete the connection e Connect e Disconnect e Screen refresh e Rename the RAID Server icon RAID Machine Icon Right click on the RAID Machine g icon to access the following commands e Login e Logout e Screen refresh e Rename the RAID Machine icon 36 Chapter 4 User Interface RAID System Icon The RAID System E icon represents the FastTrak SX4030 4060 or S150 SX4 M PCI cards right Read Events in the Event Viewer Clear Events from the Event Viewer Read Bad Sector Table Toggle the Beeper on and off Screen refresh Rename the RAID Machine icon Controller Icon Right click on the Controller a icon to access the following commands Create a New Array Refresh the screen Rename the Controller icon Channel Icon The Channel icon represents an individual channel on the FastTrak PCI card There are two commands for this item Refresh the screen Rename the Controller icon Disk Icon Right click on the Disk ae icon of an unassigned drive or the Disk ae icon of an assigned drive to access the following commands Start Stop Pause or Resume Media Patrol Locate this drive Refresh the screen Rename the Controller icon 37 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User
56. ls for any reason the Array goes Critical An Array Critical fe icon displays in Tree View and the RAID alarm beeps quickly to call your attention to the condition a 3 WDC WD3BDGD DOFNAD Array Information a ch ch Mame Firstarray A RAID Level RAIDS PARITY DISTRIBUTED i Block Size kB LiKE z peere 200010 00F Status G8 chAWWDC WD360GD 00F a User Management Automatic Rebuild Normally the rebuild process begins automatically when you replace the faulty disk drive The Array recognizes the new or spare drive and begins the process a few moments later If your array has a Hot Spare drive the rebuild begins without waiting for a replacement drive Be sure to replace the faulty drive as soon as possible 12 Chapter 5 RAID Monitoring and Maintenance During the Rebuild process the array is still available to read and write data but it may run noticeably slower To enable a Hot Spare drive change the Rebuild settings and shut off the beeper see Rebuild Setting on page 75 If the popup messages are enabled one will notify you when the rebuild is successfully completed The array will return to Functional status Manual Rebuild After you replace a failed disk drive the replacement drive must be rebuilt in order to restore the Array To initiate an array Rebuild manually 1 In Tree View select the Array ES icon of the array you want to rebuild Rebuild Wizard Start Copy data from an existing data driv
57. m View Connection Preference Maintenance View Connection Preference y y Y amp my Console 3 my Console amp my Console O oe 3 DANIELTEST DANIELTEST SASEDUESPEDp Aten see NTS EEC OS Refresh ller 1 3 Clear Events ETE Read Bad Sector Table Refresh ch3 Beeper m ch4 Refresh ch4 Enclosure 2 Enclosure 8 FirstArray 8 FirstArray Rather than access the menu bar you can right click on the icon of the component you are working with The menu bar and popup menus for Tree View items are identical Object View Object View is visible whenever the Tree View is visible The items appearing in Object View are determined by which component you select in Tree View In the example below we selected a Controller 0 icon in Tree View Q 4 Q chi ch2 cha chad a E Enclosure Firstarray As a result you see the components of that Controller in this case four channels and an array This feature makes it easy to find an individual component as well as see what items are assigned to higher level components Double click on these items to see their components in Object View and their configuration in Information View 30 Chapter 4 User Interface Information View Information View like Object View changes its content depending on which item you select in Tree View The difference is that you use Information View to obtain data input settings and information Array Informa
58. ne g icon in Tree View Select Login from the popup menu see above The Login dialog box appears 13 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation Local PAM Log out To log out of a Local PAM right click on the RAID Machine g icon and select Logout from the popup menu Remote PAM Log in You must create a RAID Server in order to use Remote PAM The RAID Server in PAM communicates with the Message Server on the network to connect your PC with the other PCs running FastTrak Launch Remote PAM as described above When the PAM user interface appears Promise Array Management 4 0 Main View Connection Preference Help Sn 3 7 Refresh Rename 1 The first time you run Remote PAM right click on the My Console g icon and select New gt Server from the popup menu Or click the New Server 3 icon in the Toolbar A RAID Server icon appears RAID System Configuration Lahel RAIDSERVER1 Server Name New Server IP Address 192 169 1 132 Best 14 Chapter 3 Initial Setup 2 Double click on the RAID Server H icon In Information View above type in the IP address of the computer where the Message Server software is installed If the Message Software is installed on this computer you can use the default 127
59. ng exit all programs 3 Ifyou are installing from the FastTrak SX4030 SX4060 and S150 SX4 M CD place into your CD ROM drive 4 Open the CD or your download and locate the PAM folder 5 Inside the PAM folder look for the PAM Setup icon right dy 6 T Chapter 2 Installation Double click the icon to run the installer The opening screen appears Promise Array Management PAM InstallShield Wizard Welcome to the InstallShield Wizard for Promise Array Management PAM The Installs hield Wizard will install Promise Array Management P amp M on pour computer To continue click Next i PROMISE TECHNOLOGY INC Promise Array Management PAM InstallShield Wizard EJ License Agreement j prere Mm Are y ae a m i P ROM IS E TECHNOLOGY INT Please read the following license agre r a Ml Press the PAGE DOWN key to see the rest of the agreement DEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE vou agree to the terme of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions IF you do not agree to the terms of this Agreement promptly return the unopened package Pleaze also note IF you are an OEM the complete LICENSE AGREEMENT applies IFyou are an End User only Exhibit 4 the PROMISE LICENSE AGREEMENT D
60. o vou accept all the terms of the preceding License Agreement IF you select No the setup Will clase To install Promise Array Management PAM you must accept this agreement InstallShield PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 8 When the License Agreement appears click the Yes button to agree to the terms and continue the installation If you click No PAM Setup will exit E Promise Array Management PAM InstallShield Wizard Cal pea A iii Setup Type tittar Select the setup type to install pie li Le ree PROMISE _ TECHNOLOGY INC Please zelect a setup type 2 Complete All program features will be installed Requires about 8 MB disk space Custom Select which program features you want installed Recommended for advanced users 9 Inthe Setup Type dialog box make your choice between Complete Recommended and Custom installation Use the Custom installation to change install locations or to deselect individual components 10 Click the Finish Next button or press Enter to continue Promise Array Management PAM InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation re E a IA PROMISE Click Install to begin the installation IF you want to review or change any of pour installation settings click Back Click Cancel to exit the wizard 10 Chapter 2 Installation 11 When the Ready to Install dialog b
61. ocoocoooo 37 Controlle ICOM actitud ti n 37 EnafneliCON td ri did 37 BSEC Ohaa a da e Sao a e 37 PATA COMM shite Seca secs perdida dando 38 User Management Icon 0 0 00 eee eee 38 WISE ICOM y ls ii dida 38 Chapter 5 RAID Monitoring and Maintenance with PAM 39 LAUREN RAID suscrita E iio a cd 39 Local AN A io db 40 LOG O 40 LOG OUT A A ae batt ne ee tee a a seared Maal Bacto 40 Remote RAW sunia T arts ee eee eae Sole hack eee 41 LOGIT te ets 41 Create a RAID Server o ococococonononoo 42 Delete a RAID Server 0 00 eee 43 LOGOUT strat douche a ad aaa eine eee 43 Disconnect from a RAID Server o o 43 LOGOUl ON IRAID PC sica Bie are abo eR 43 UA IN detest aide hep doa sic Bae 44 RAID Server IP Address Change 000005 44 Manage Users cuota Load a A he aoaard 45 create a USO 2204s2364 tuwtae Sten tdeect tee igea raed 45 Change Password 20 000 cece ees 46 Change User Rights 0 0 00 cee ee eens 46 Contents Delete USE 2er e a ee ead 46 Alert Notification o oooooooooooo eee 47 Setup Alert Notification o oo oooooooooooo 47 Add a User to the Recipient List 48 Delete User from Recipient List 49 Specify Alert Notification Events o o 49 GCOMMONGCE siii da ak en ald dais ida 52 View Event Log 0 ce eee 52 Read Bad Sector Table
62. of the array is half the total drive capacity For example two 100 GB drives that have a combined capacity of 200 GB would have 100 GB of usable storage With drives of different capacities there may be unused capacity on the larger drive Using a Spare Drive Under a RAID 1 setup an extra hot spare drive You can attach a third drive to the FastTrak SX4030 SX4060 or S150 SX4 M without assigning it to the array See Rebuild Setting on page 75 Such a drive will be activated to replace a failed drive that is part of a mirrored array A rebuild takes place automatically in the background to mirror the good drive data on to the spare At a later time the system can be powered off and the failed drive can be physically removed and replaced Spare drives must be the same or larger capacity than the smallest array member 19 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Striping Mirroring RAID 0 1 A combination of RAID 0 and RAID 1 arrays It can increase performance by reading and writing data in parallel while protecting data with duplication A minimum of four drives are required With a four drive disk array two pairs of drives are striped Each pair mirrors the data on the other pair of striped drives The data capacity is similar to a standard Mirroring array with half of total capacity dedicated for redundancy Data Stripe Data Mirror Disk Drives 80 Chapter 6 RAID Concepts About Dual Data Redundan
63. ooo nono 17 Create a New User o ooooococnononon 18 Greate an Amay ida amp oe eth dab dd o ween eee ada 19 Setup Email Alert Notification o oooooo 21 Add a User to the Recipient List 23 Specify Alert Notification Events o 23 Chapter 4 PAM User Interface 0 0 0 0 cee es 27 TES VIW ua ARA A eee dda a are See Ae ee 28 OG OMANI nae tet ela Oa esd Rca aia Sede 28 Remote HAM ist aida Gece 29 Tree View and Component Specific Menus 30 ODOT WICW ss dro da aos ada dd hide ica 30 information VIEW 4 4 scan Site haces 31 SNCS Bar cad A ac 31 PUNGOWNMGNUS zii te ls a a pericia 32 Dynamic Menus ui dor a td a 32 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Mall Menu tern cet Bae ad a 32 My Console o ooocoococonon eee 32 Sener Menta casada adds 32 RAID Machine Menu 0 0000 cee eee eee 33 RAID System Menu 0 0 00 cee eee 33 Maintenance Menu 0 000 eee eee 33 VIEW MERU ltda ete ea cere aos 34 Connection Menu Remote PAM only 34 Preference Menu 0 000 cee eee eee 34 ICID IMIG yursa ona mtn hese a e A A orcas 34 TOODI serae tha toi Radka Be ee a a ao ie 35 E ODUD MENUS inte rai dd la lo oa Bote 36 MY GONSOISACON str as ad 36 RAID S rver ICOM ici AA di 36 RAID Machine ICON lt div ada ee See TAN ae 36 RAID System con o ooco
64. or both You can also select which events and problems PAM will report A major benefit of PAM is that it runs over a TCP IP network This enables remote monitoring of your RAIDs including offsite monitoring over an Internet 1 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual connection Once you become aware of a problem go to the PC that controls the RAID called the RA D PC to take corrective action If you have more than one RAID PC on your network PAM will indicate which one has the problem PAM allows only monitoring access through the network Management access occurs only at the RAID PC PAM Installation Options Following are some examples of ways you can incorporate PAM into your network and RAID systems The Internet Laptop computer Home based PC Monitoring Utility Monitoring Utility Router 4 Firewall Networked PC Network File Server Monitoring Utility Message Server PC PC PC FastTrak SX4030 4060 FastTrak S150 SX4 M FastTrak S150 SX4 M Message Agent Internal RAID array Message Agent Message Agent Figure 1 LAN and Internet connections In the example on the facing page there are three PCs with FastTrak SX4030 SX4060 and S150 SX4 M Controller cards connected to the company s LAN Chapter 1 Introduction The PAM Message Agen
65. osure 12V Error Disk Offline Error Event Logged Reserved Sector Metadata Error Bad Sector Error Array Offline Array Synchronization Comparison Error 5 To select an individual Event click in the E Mail and Popup columns to toggle between Yes and No 6 When you are finished click the Change button 25 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 26 Chapter 4 PAM User Interface e Tree View page 28 e Status Bar page 31 e Tree View and Component e Pulldown Menus page 32 Specific Menus page 30 Toolbar page 35 e Object View page 30 A Popup Menus page 36 e Information View page 31 This chapter describes PAM s Graphic User Interface GUI You should understand that PAM is software running on top of the Promise RAID BIOS and other applications that came with your Promise RAID product PAM adds a graphic user interface to make RAID management functions easier to understand and perform Promise Array Management 4 0 Main View Connection Preference Help 8 My Console 3 DANIELTEST chiwyDC ch2wvDC ch3wyDC BS FASTTRAK WD1200J WD1200J WD3606D a es Object View DOE cha 4 Enclosure Array Information 4 SuperSwap4100 Name FirstArray EE FirstArray RAID Level RAIDS PARITY DISTRIBUTED BR chiwvDc YW4D1 200 Block Size KB 64 KB ch2wDc wD1 206 Status Functional ch3wvDc WD360 Array Size 73 999 GB User Management 2 administrator Q Samuel
66. ox appears click Next Install or press Enter Add User Account for Administration Setup is ready to create a User Administrator account on pour computer To use default account just press Skip button Mame administrator Password Confirm Password WARNING Adding a new user will delete all existing users and initialize the user database PROMISE TECHNOLOGY INC 12 When the Add User Account dialog box appears you may accept the default name or enter a new one in the Name field 13 Enter your password in the Password and Confirm Password fields When you are done click Next or press Enter to continue Note If you are only installing the Message Server this dialog box does not appear PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Promise Array Management PAM InstallShield Wizard a a InstallShield Wizard Complete The InstallShield Wizard has successfully installed Promise Array Management PAM Click Finish to esit the wizard Create program shortcuts on pour Desktop Register your product on line now Registering this product will benefit pou by Keeping a record of your product purchase Facilitating improved customer support Helping Promise improve our products and services PROMISE TECHNOLOGY INC Back Cancel 14 When the Install Complete dialog box appears you have the option to e Create program shortcuts on your Desktop e Register WebPA
67. rives When any disk member fails it affects the entire array Performance is better than a single drive since the workload is balanced between the array members This array type is for high performance systems Identical drives are recommended for performance as well as data storage efficiency The disk array data capacity is equal to the number of drive members times the smallest member capacity For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB disk array Data Stripe Disk Drives Stripe Size A value can be set from 16KB to 256KB sector size The size can directly affect performance In the PAM the default is 64KB 78 Chapter 6 RAID Concepts Mirroring RAID 1 Writes duplicate data on to a pair of drives while reads are performed in parallel RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate controller channels If one of the mirrored drives suffers a mechanical failure for example spindle failure or does not respond the remaining drive will continue to function This is called Fault Tolerance If one drive has a physical sector error the mirrored drive will continue to function Data Mirror A Disk Drives PAM will display an error in the array and recommend replacing the failed drive Users may choose to continue using their PC however Promise recommends replacing the failed drive as soon as possible Due to redundancy the drive capacity
68. rt on error box if it is not already checked 5 Inthe SMTP server field type in the SMTP address for your mail server 6 The default is No Authentication Method If you want an Authentication Method in the dropdown menu choose from e CRAM MD5 e Authorized Login e Plain Login 7 Type in a User Name and Password in the fields provided 47 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual 8 9 10 11 Click the Change button to update your configuration E Mail Sender and Recipients Email ID of Alert Sender Ssyeadmingipramise com Change Hnputthe email ID recipient tor this machine which is names replvemail or name ermail For example Administrator admingirnydomain com Alert Recipients Email Address danneld promise cam Add nputthe email address like name email gt or name email For example Joe Recipient myemailm myisp com Scroll down to the Email Sender and Recipients box In the Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid 12 Click the Change button to update your configuration Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts Click on the RAID Machine g icon to which you wish to add an email alert message recipient In the Alert Recip
69. rted Array Synchronization Completed Array Rebuild Paused Array Expansion Conversion Started Array Expansion Conversion Array Expansion Conversion Aborted Completed Enclosure Over Temperature Array Initialization Started Enclosure Fan Stop Synchronization Started on Enclosure 5V Error Uninitialized Array Enclosure 12V Error ae DS Enclosure Power Down Disk Offline Error Event Logged Reserved Sector Metadata Error Bad Sector Error Array Offline Array Synchronization Comparison Error 5 To select an individual Event click in the E Mail and Popup columns to toggle between Yes and No 6 When you are finished click the Change button 51 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Controller The Controller deals with creating new Arrays reading events from the memory buffer setting cache and performance options Array creation is covered in the Arrays section of this chapter View Event Log The Controller s Memory Buffer records all the events that happen on the RAID classified as Errors Warnings and Information These are very useful for diagnosing and solving problems on your system To see the Event Log right click on the RAID System ES icon in Tree View and select Read Events from the popup menu MM Event Viewer E 5j EJ Description 42 23 03 11 00 17 Informa Controller Create Controller 1 Array 1 has been created 11 00 00 Warning ControllerDelete Controller 1 Array 1 has been d
70. s Message Type Severity Level z None lone Disk Offline Information Disk Plug In Popup Disk Media Error DiskS MA4R 7T Failed Disk Access Retry Disk ECC Error Disk Time Cut Error Event Logged lt i 3 Click on Message Type and choose message delivery by E Mail by popup by All both or None 4 Click on Severity Level and choose Error Warning Information All or None 24 Chapter 3 Initial Setup Following is a list of Events and their Severity Information Events Warning Events Disk Plug In Disk Access Retry Channel Reset Write Mode Switch Disk Error Fixed Battery Becomes Normal Controller Create Array Array Rebuild Started Array Rebuild Completed Array Synchronization Started Array Synchronization Aborted Array Synchronization Paused Array Synchronization Completed Array Expansion Conversion Started Array Expansion Conversion Completed Array Initialization Started Synchronization Started on Uninitialized Array Enclosure Power Up Enclosure Power Down Disk Media Error Disk S M A R T Failed Disk ECC Error Disk Time Out Battery Temperature Out of Range Battery Temperature Unstable Battery Voltage Out of Range Battery Voltage Unstable Battery Communication Error Array Critical Controller Delete Array Array Rebuild Aborted Array Rebuild Paused Array Expansion Conversion Aborted Enclosure Over Temperature Enclosure Fan Stop Enclosure 5V Error Encl
71. sh to write us for Promise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA 93 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Europe Africa and Middle East E mail Support support promise nl Fax Technical Support 31 0 40 256 9463 Attention Technical Support Phone Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time If you wish to write us for Promise Technology Europe B V support Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands Pacific Rim E mail Support support promise com tw Fax Technical Support 886 3 564 53 13 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8873 9 00 5 30pm Taiwan Time If you wish to write us for Promise Technology Inc support Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C China E mail Support support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support Phone Technical Support 86 10 6872 3941 9 00 6 00pm China Time If you wish to write us for Promise Technology China support Attn Technical Support Room 3115 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 94
72. t runs on each of the PCs with a FastTrak card The PAM Message Server runs on the company s file server The PAM Monitoring Utility runs on networked PCs and also on remote PCs connecting to the company network through the Internet With this arrangement you can monitor RAID condition and activity from offsite such as a hotel room or home office Networked PC Network File Server Monitoring Utility Message Server PC PC PC FastTrak SX4030 FastTrak S150 SX4 M FastTrak SX4060 Message Agent Internal RAID array Message Agent Message Agent Figure 2 Company LAN without a File Server In the above example there are three PCs with FastTrak SX4030 SX4060 and S150 SX4 M Controller cards connected to the company s LAN the same as before But this network has no file server so the PAM Message Server runs on one of the networked PCs PAM Monitoring Utility runs on both networked PCs If PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual this LAN were upgraded with a suitable router and an Internet connection you could set up offsite monitoring as in Figure 1 PC PC FastTrak SX4030 4060 FastTrak S150 SX4 M Monitoring Utility Internal RAID array Message Server Monitoring Utility Message Agent Message Server Message
73. tcut does not appear The Message Server works only through network connections and has no user interface Go to the RAID PC ora Networked PC to setup PAM PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Local PAM Log in Launch Local PAM as described above When the PAM user interface appears Refresh 1 Right click on the RAID Machine g icon in Tree View Select Login from the popup menu see above The Login dialog box appears Login to DANNEL DELL Username administrator Password ie oane 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation Log out To log out of a Local PAM right click on the RAID Machine g icon and select Logout from the popup menu 40 Chapter 5 RAID Monitoring and Maintenance Remote PAM Log in The RAID Server remains under the My Console icon until deleted It continues to work as long as the IP address is correct Promise Array Management 4 0 Server View Connection Preference Help a My Console Delete e Refresh If PAM not connected to To make a connection with an existing RAID Server Right click on a RAID Server icon and select Connect from the popup menu Or right click on the RAID Server icon and click the Connect icon in the Toolbar The Login list of networked RAID PCs appears M
74. ting the PC Controller Cache Allows you to toggle between two write modes for the FastTrak s cache Write Through Data is written to the cache and hard drive at the same time This arrangement is safer Check the box to select it Write Back Data is written to the cache first and to the hard drive later This arrangement increases performance at the risk of data loss if the power fails Uncheck the box to select it Disk Parameters Disk Parameters Check the respective boxes to enable these features Enable Write Cache Speeds hard disk performance by writing data to the cache to increase performance Note that you can lose data if a power failure occurs SMART Check SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the disk drive software It monitors the internal performance of the drive and reports to the PC when it finds a potential failure SMART warns you of a developing drive failure so you can replace the drive before it actually fails Rebuild Setting Check the respective boxes to enable these features Enable Hot Spare Disk Enables a spare drive not assigned to the array to automatically replace a failed drive in the array You must also enable Auto Rebuild for this feature to be effective Enable Auto Rebuild Enables automatic rebuilding of a fault tolerant RAID 1 0 1 and 5 array when it goes Critical Enable Hot Swap Disk Allows you to replace a f
75. tion Mame Firstarray RAID Level RAID MIRROR Block SizerKB bd KB status Functional Array Size 120 034 GB Synchronization Periodic maintenance procedure to Start maintain data consistency i Rebuild Wizard Copy data from an existing data Sue drive in the array onto a selected ConversionfExpansion Wizard Change the RAID level or add drive Start ae to an existing array Status Bar The PAM Status Bar is the same as other Windows applications It indicates such things as the selected RAID is rebuilding and the current user is the Administrator shown below For Help press F1 administrator MUM Normally the Status Bar is visible To show or hide the Status Bar go to the View menu and check or uncheck Status Bar 31 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Pulldown Menus As indicated above the left most item of the Pulldown Menus changes according to which component is selected in the Tree View Dynamic Menus By the term Dynamic Menus we refer to menus appear only when a certain item is selected in Tree View They are Main My Console Server RAID Machine RAID System and Maintenance The functions of each menu are described below Main Menu When no item in Tree View is selected the left most menu item is Main Its only function is Exit which quits the PAM application My Console Menu When the My Console 3 icon is selected the My Console menu appears Its functions in
76. to create and delete arrays rebuild and synchronize arrays and make general settings Maintenance Allows you to rebuild and synchronize arrays and make general settings User Account Allows you to add and delete user accounts and change your password 18 Chapter 3 Initial Setup Every User has least one of these three Rights and can change his her own password The Administrator can assign more or fewer rights to other Users but cannot change their passwords Type in a type in the Username and Password in My Console their respective fields Check all the appropriate DANIELTEST boxes to set access rights Click the Submit 8 FASTTRAK 48 Controller 1 5 User Management The new user s name appears in the Tree View 2 administrator right 2 Samuel Adams button when you are done Create an Array 1 In Tree View click the to the left of the Controller El icon to see the Channels Click the to the left of each Channel Ed icon to see the unassigned disk drives Unassigned drives have this a Icon The available RAID selection depends on the number of disk drives available The table below lists the Levels and drives required See the Appendix A in this Manual for a more detailed description RAID Level Name Minimum Maximum drives drives Striping 2 Striping Mirroring Distributed Parity Single Drive My Console DANIELTEST 88 FASTTRAK Gre ie Crs chd Enclosure 6
77. ty Console __________________ PAM Monitoring Utility 3 RAIDSERVER1 _ PC with Message Server 3 DANIELTEST RAID Machine PC with FastTrak 8 FASTTRAK RAID System FastTrak Card 8 Controller 1 Controller ch C Channel 1 die WDC WD1200JD 00FYE0 Assigned drive on Channel 1 ch2 ae WDC WD1200JD 00FYE0 3 ch3 a WDC WD360GD 00FNAd Unassigned drive on Channel 3 chd 2 Enclosure Enclosure A SuperSwap4100 SuperSwap enclosure 38 FirstArray _ RAID array ae ch Wwbc YD 200JD 00FYB0 BO ea i Drives assigned to array ae ch2wbc WD1200J0 00FYB0 BO User Management User Management administrator neri 2 Samuel Adams Normally the Tree View is present To close it right click on any object and select Hide Pane from the popup menu To open it again go to View menu and Outline 29 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Tree View and Component Specific Menus In PAM like most Windows applications you can access the various commands and functions by opening dropdown menus and clicking on icons Each time you click on a component in Tree View PAM s menu bar also displays that component s dropdown menu Below are some examples Promise Array Management 4 0 Promise Array Management 4 0 Promise Array Management 4 0 RAlDMachine View Connection Preference RAIDsyste
78. u want to change 3 In Information View check or uncheck Rights options as desired above Click the Submit button when you are done Delete a User 1 Inthe Tree View right click on the a icon of the User you wish to delete and select Delete from the popup menu 2 Inthe confirmation dialog box click OK PAM will always keep one user account with access rights typically the Administrator This action protects you from being locked out of the system Another way to delete a User Select the User s 2 icon in Tree View then click the Delete User button a in the Toolbar 46 Chapter 5 RAID Monitoring and Maintenance Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages Setup Alert Notification 1 Click on the RAID Machine g icon Information or the RAID PC appears in Information View Event Log Setting Ww Enable MT system ewent log W Anti SPAM Protection ferror and or event repeats send new message every 1 En hrs Be sure the Enable NT system event log box is checked 3 To reduce the volume of repeated messages check the Anti SPAM checkbox and set an acceptable time interval in hours E Mail Server W Ernail alert on error SMTP Server smtp promise com Change SMTP server name or IF For example smtp mydomain com or 123 45 67 89 Authentication Login Plain e Method Username dannela Password Es 4 Click on the Email ale
79. ubject to change when a DHCP server is involved make it a point to maintain the RAID PC network connections at all times When a disconnection happens for any reason you must find the new IP address and enter it into the Message Server Instructions for doing this appear under RAID Server IP Address Change on page 44 To avoid having to make Message Server IP Address changes assign the RAID PC a permanent IP address See your IT Manager for guidance 92 Chapter 7 Support Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc North and South America E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 30pm M F Pacific Standard Time If you wi
80. ure tells FastTrak how to deal with inconsistencies in mirrored or parity data encountered on the disk drives during Synchronization Inconsistency Error Handling Policy Synchronization Handling Skip Reset To access these settings click on the Controller E icon and look in Information View The options are Skip Bypasses the data error and works around it Fix Corrects the data error Abort Halts Synchronization and sends an error message Make your selection and click Apply Stop Pause Continue Promise recommends that you let your rebuild run to completion If you need to pause the process 1 Right click on the icon ES of the Array that is rebuilding and select Pause from the popup menu 2 To continue right click on the same icon again and select Resume from the popup menu 63 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Expand Convert an Array Expansion and Conversion are two different operations but they often work together Expansion means adding disk drives to an existing array Conversion means changing an existing array from one RAID level to another FastTrak SX4060 and S150 SX4 M support this feature however SX4030 does not support it Expansion Expanding an array increases the array capacity without affecting data availability You can expand an existing array by adding one or more free disk drives to the array using the Expand Array function Notes
81. y Console BG RAIDSERYER1 g craig promise com 8 hitesh promise com xinhai promise com victor promise com vinnie promise com 3 MIA Refresh Right click on the RAID Machine g icon in Tree View Select Login from the popup menu see above The Login dialog box appears 1 In the Login dialog box type your Username and Password and click OK 2 41 PAM for FastTrak SX4030 SX4060 and S150 SX4 M User Manual Create a RAID Server The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PC In order for your monitoring PC to communicate with the Message Server you must create a RAID Server 1 The first time you run Remote PAM right click on the MyConsole icon and select New gt Server from the popup menu Promise Array Management 4 0 Main View Connection Preference Help San 3 7 Refresh Rename Or click the New Server icon in the Toolbar A RAID Server icon appears RAID System Configuration Lahel RAIDSERVER1 Server Name New Sewer IF Address 192 169 1 132 Beset 2 Click on the RAID Server 3 icon In Information View above type in the IP address of the computer where the Message Server software is installed Ifthe Message Server software is installed on the monitoring PC you can use the default 127 0 0 1 IP address 3 Click Commit A list of networked RAID PCs appears as shown above

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