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MyPBX User Manual

1. External I P Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment External Host Alternatively you can specify an external host and the system will perform DNS queries periodically This setting is only required when your public IP address is not static It is recommended that a static public IP address be used with this system Please contact your ISP for more information External Refresh Interval If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Page 53 Le d Yeastar MyPBX SOHO User Manual Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples of this are as follows 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Please refer to RFC1918 for more information NAT Mode Global NAT configuration for the system The options for this setting are as follows Yes Use NAT Ignore address information in the SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but d
2. RTP Port Start Beginning of RTP port range RTP Port End End of RTP port range DTMF Mode Set default mode for sending DTMF Default setting rfc2833 Max Registration Subscription Time Maximum duration in seconds of a SIP registration Default is 3600 seconds Min Registration Subscription Time Minimum duration in seconds of a SIP registration Default is 60 seconds Page 52 Le 9 Yeastar MyPBX SOHO User Manual Default I ncoming Outgoing Registration Time Default Incoming Outgoing Registration Time Default duration in seconds of incoming outgoing registration Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up Default is 8 Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out Default is 20 seconds Video Support Support for SIP video or no Default is yes 2 NAT Note Configuration of this section is only required when using remote extensions Enable STUN STUN Simple Traversal of UDP through NATs is a protocol for assisting devices behind a NAT firewall or router with their packet routing STUN Address The STUN server allows clients to find out their public address the type of NAT they are behind and the internet side port associated by the NAT with a particular local port This information is used to set up UDP communication between the client and the VOIP provider and so establish a call
3. Voicemail Access PIN Voicemail Password for this extension i e 1234 3 Mail Setting Enable Send Voicemail Once enabled the voicemail will be sending to below email address as an attachment Send Voicemail to Email Address This option defines whether or not voicemails Fax is sent to the Email address as an attachment Note Please ensure that all voicemail settings are properly configured on the System Settings gt Voicemail Settings page before using this feature 4 Flash Hook Flash Detection Sets the amount of time in milliseconds that must pass since the last hook flash event received by MyPBX before it will recognize a second event If a second event occurs in less time than defined by Hook Flash Detection then MyPBX will ignore the event The default value of Flash is 1000 ms and it can be configured in lms increments 5 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can Page 12 e Ze Yeastar MyPBX SOHO User Manual be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default 4 Note 4 is the default setting it can be changed under Feature Codes gt General gt Call Pickup 6 Follow me Call Forwarding This function sets inbound call forwarding on an extension An administrator can configure Follow Me for this extension 7 Other Options Call Waiting Check this option if the
4. 60 Register AttemptsO 8 Other Settings Register Timeout 20 DISA Video Support Conferencing Business Hours Feature Codes Paging Groups Note Configuration of this section is only required when using remote extensions System Settings Enable STUN D mor ee Done Internet Figure 3 37 3 6 5 Voicemail Settings 1 General Voicemail Settings Max Messages per Folder Sets the maximum number of messages that can be stored in a single voicemail Page 55 e Ze Yeastar MyPBX SOHO User Manual box Max Message Time Set the maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If this option is set the caller will be prompted to press 5 before leaving a message Announce Message Caller ID If this option is enabled the Caller ID of the party that left the message will be played back before the voicemail message begins playing Announce Message Duration If this option is set the duration of the message in minutes will be played back before the voicemail message begins playing Announce Message Arrival Time If this option is set the arrival time of the message will be played back before the voicemail message begins playing Allow Users to Review Messages Allow callers to review their recorded message before sending it to vo
5. Figure D 4 Step 4 Turn on the power and connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can Skip this step to step 5 If the DHCP is disable please follow below step to enable it e g Yealink s IP Phone 1 Login IP phone s web page 2 Enable DHCP Internet Port WAN PC Port Advanced DHCP EJ NOTE Static IP Address DHCP The device will acquire its IP Ti address from the DHCP Sibret Mak server automatically Default Gateway Set the IP address Subnet Mask Default Router IP Primary DNS address Primary DNS Static IP Address Secondary DNS fields Secondary DNS manually PPPoE PPPoE This setting provide by DSL User Password Figure D 5 Step 5 Finish Page 90 So 4 Yeastar MyPBX SOHO User Manual APPENDIX E How do I configure distinctive ring tones Step1 On your IP phone navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s IP phone Preference Features DSSKey ExTKey Voice Ring Tones DialPlan Sms EJ NOTE 2 Internal Ringer Text Internal Ringer File Rin
6. O O A CH Cen dree O12 D 3 E Address http 192 168 5 150 MyPBX Embedded Hybrid IP PBX for Small Businesses oo IW Yeastar User Login gt MyPBX Configuration Panel Username admin Password eocccees Login Reset Copyright 2008 Yeastar Technology Co Ltd All Rights Reserved H ttre Figure 3 1 Page 9 0 Ze Yeastar MyPBX SOHO User Manual 3 2 Status Monitor 3 2 1 Line Status a MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit view Favorites Tools Help ay Back x a A P Search 5 Favorites E B d n 33 Address EA http 192 168 5 136 static config index html sw E co Links DRY MyPBX Embedded Hybrid IP PBX for Small Businesses gt Line Status Status Monitor Line Status Extensions K Free D Busy P UnAvailable F Ringing Basic Extensions Trunks Outbound Routes HU I SUD DP 501 SIP DP 502 S P 3 503 5IP P 504 SIP I 505 SIP D 506 SIP P BU In D 508 SIP D 509 SIP A Inbound Call Control VR IVR Prompts Ring Groups Inbound Routes BlackList DP SA0 SIP D S11 SIP DP 512 SIP P 513 SIP DP 514 SIP P 515 SIP D 516 SIP D 517 SIP D 518 S5IP DP 519SIP D 520 SIP D 521 SIP D 522 SIP D 523 SIP D 524 SIP D 525 SIP D 526 5IFP z 527 SIP D 528 SIP D 529 SIP Other Settings DISA Conferencing Time Conditions Trunks Feature Codes Paging and Intercom P 530 SIP
7. User Manual Version 7 11 0 xx Yeastar Technology Co Ltd e Ze Yeastar MyPBX SOHO User Manual Table of Contents LAOU CEO EE 4 EN DR d Ee 4 1 2 Hardware Specification EE 5 1 2 L EXterior AppearanC E ssns EE 5 P EE E Ee 7 ZL Connection DV AWING EE 7 2 2 Connecting Ethernet Une 7 2 3 CONNECUNG e WEEN 7 Be MPV EE 9 Bids Monad LOG Wa EEN 9 Bl CARS VOM eege Ee 10 BZ D LING E 10 SA 11 oo deca 6 ee ene er ee ree 11 3 3 1 1 Analog Extension EA 12 CG Va De VOIP EXTENSION EE 14 CRC dE geed 18 3 3 2 1 Analog Trunk ESO 18 E e Kee Re E EE 20 3 30225 SEVICE PLOVIGEl irunia aa anton acotades neweater beeen ees 21 3 33 QUtDOUNd Wel 22 3 3 3 1 New Outbound Route 23 3 3 3 2 Delete Outbound Route 25 JA AUTO PROVISION crearon E EE E ies edeuementenant 25 BaL POOE EE 25 Cho ea cal Gun te e 26 34 Inbound Call CONTE OW ME 27 Sidi KEE 27 E Se a DE Ror ate k E 27 Sde e Delete IVR E 29 sA PUE r ee ee ee ee 29 vtec CUSLOMN POMMIDE oticacecatarececotisacendamneumueseeuse tae aceee eee eeueean 33 34A RNG OUD EE 33 3 4 4 1 Create RING Group 34 3 4 3 2 Delete RING Group 35 345 Kai ee fue e EE 35 3 4 5 1 Create Inbound Route 36 3 4 52 Delete ROUTES E 39 E ET et E EE 40 ee 0 Create BIGCKIISE ee EE EE 40 4 Yeastar MyPBX SOHO User Manual EE EE 41 Core aD bo eee ee eC E ee ee 41 EE TEE 42 Bud BUSINESS HOUTE Ee 43 3 54 EES COOCS dee EE 43 299 PAJNO G OUDS ssr fesse ese cee wntgicnese nt scans E T
8. D 531 SIP D 532 SIP D 601 FX5 D s02 Fxs Trunk Name Type Username Port Hostname IP SIP 6096 192 168 5 99 System Settings a FXO Port 3 Options FXO Part 4 Music On Hold Prompts SIP Settinas Mi Internet Figure 3 2 MyPBX Status Description Extensions 1 P Extension is unregistered 2 P Extension is idle a 3 F Extension is ringing 4 K Extension is busy in a call Trunks VOIP Trunk Status Unregistered Trunk registration failed Registered Succeed registration trunk is ready for use Page 10 0 Ze Yeastar MyPBX SOHO User Manual Request Send Registering Waiting Waiting for authentication FXO Trunk Status Idle The port is idle Busy The port is in use Disconnected The port hasn t connected the PSTN line More detail message please refer to the LED identifying of front panel Service Provider Status Registered Succeed registration trunk is ready for use Failed Trunk registration failed 3 3 Basic 3 3 1 Extension Extension has two types normal desk extension FXS and VOIP extension Z MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help OH Back 7 sl a A ES Search Pe Favorites Eo Address http 192 168 5 164 cai WebCGI 71000 wl EI cu Links A Embedded Hybrid IP PBX for Small Businesses gt Extension g Status Monitor Line Status Extension List FXS Extens
9. 192 168 5 1 mahi Primary DNS 192 168 5 1 Custom Prompts Ring Groups Secondary DNS Inbound Routes Advanced Settings Blacklist Other Settings DISA Conferencing Business Hours Feature Codes Paging Groups System Settings Options Firewall Music On Hold Prompts SIP Settings IAX Settings voicemail Settings Figure 3 39 3 6 7 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers e a scope configured for a given network Page 59 Schi Car E Bee a i s Heh r i r herd Fin o Yeastar l x a parre r mote ZS MvPBX Embedded Hybrid IP PBX for Small Businesses Sel sales ali fa Silis E miond Call Canines PR Proms Pir Zeng MyPBX SOHO User Manual Fitak Embedded Hybrid PPGX for Small Businesses Microsoft Internet Explorer it es Pesce Tonk tr CH beak Ei D Ejs Le H Ur BIV DHCF is net running Giay Zuel Sina Havari UME Enade HI BIS ZZ AU gt 182 0 RIS zaron OHS SJ n P Arise Fin D AAS Ta 92 61 5 254 af Daa W Come hier Seting E T Srian Settings Mule Oz Hod Francs CIP Satins Figure 3 40 3 6 8 PIN User PIN User are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes If user use PIN User call out system will auto record the PIN in the c
10. Agents This selection shows all users Selecting a user here makes them a agent of the Current queue 3 Caller Position Announcements Announce Position Announce position of caller in the queue Announce Hold Time Enabling this option causes MyPBX to announce the hold time to the caller periodically based on the frequency timer Either yes or no hold time will not be announced if lt 1 minute Frequency How often to announce queue position and estimated hold time 4 Periodic Announcements Prompt Select a prompt file to play periodically Frequency How often to announce a prompt to the caller Page 30 Le 9 Yeastar MyPBX SOHO User Manual 5 Events If a caller presses the key while waiting in the queue this setting selects which action should process the key press 6 Failover Destination Defines the failover action A failover occurs after the user reach the Queue max wait time 7 Others Music On Hold Select the Music on Hold Class for this Queue Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes Callers can join a call queue with no agents or only unavailabl
11. NAT settings according to Figure C 4 Note Configuration of this section is only required when using remote extensions Enable STUN STUN Address STUN Port External IP Address 221 245 25 117 External Host External Refresh Interval Local Network Identification NAT Mode Allow RTP Reinvite Figure C 4 External I P Address The public IP address of MyPBX External Host Leave this blank if no domain has been configured External Refresh Interval Leave this blank Page 86 e Ze Yeastar MyPBX SOHO User Manual Local Network Identification Leave this blank NAT mode Yes Allow RTP Reinvite No Page 87 0 p amp 9 Yeastar MyPBX SOHO User Manual APPENDIX D How to Use Auto Provision Step 1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router LINKSYS A Division of Cisco Systems Inc Setup iIntemet Setup Internet Connection Type Optional Settings required by some ISPs Network Setup Router IP Network Address server Settings DHCP Setup Security Applications amp Gaming Basic Setup DDNS l MAC Address Clone Obtain an IP automatically Domain Name sd MTU O Enable Disable Size 1500 Local IP Address i Subnet Mask 255 255 255 0 ha Start P Address 492 468 4 100 Number of Address so DHCP Address Range Client Lease Time In minutes 0 means one day 192 168 1 100 to 192 166 1 149 Sta
12. Permitted IP address Subnet mask 3 Permitted IP address Subnet mask 4 E Group Pickup Group Follow me Always Follow me w No answer Transfer to Ww When Busy f voicemail C Number Other Options T Call Waiting wv User Web Interface Ring Out 30 af Save A Cancel Figure 4 1 4 2 User login Users can access the MRI web interface by navigating to the MyPBX IP address using a web browser If you are unsure of this address please contact your network administrator Page 71 o 9 Yeastar MyPBX SOHO User Manual 3 MyPBX Embedded Hybrid IP PBX for Small Businesses Microsoft Internet Explorer Q O l DO Ph krs Ile i JMS Address http 192 168 5 150 static configsindex html MyPBX Embedded Hybrid IP PBX for Small Businesses gt MyPBX Configuration Panel oo IW Yeastar User Login Username SO1 Password eee Login Reset Copyright 2008 Yeastar Technology Co Ltd All Rights Reserved C tt 1 J itemg Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here Page 72 2 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help Back x a A P Search Ers Favorites La Ze Yeastar MyPBX SOHO User Manual DER 2 Address http 192 168 5 164 cai WebCGI71000 rT x MyP BX Embedded Hybrid IP PBX for Small Businesses gt Voicemail voicema
13. Ring Timeout Number of seconds to ring a device before handling the call as per the extension s Follow Me settings Default value is 30s MAX call duration The absolute maximum amount of time permitted for a call A setting of O disables the timeout Default value is 6000s Music on hold Used to set hold music for the system Tone Region Please choose your country or you nearest neighboring country for default Tones Ex dial tone busy tone ring tone etc Note please reboot the system to take it effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot the system to take it effect FXO Mode FXO port s opermode 2 Extension Preferences User Extensions The default value is 500 to 616 Paging Group Extensions The default value is 620 to 629 Ring Group Extensions The default value is 630 to 639 Conference Extensions The default value is 640 to 659 IVR Extensions The default value is 660 to 679 Page 48 9 Yeastar MyPBX SOHO User Manual Queue Extensions The default value is 680 to 689 4 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help Back gt sl a A Search SP Favorites E Address http 192 168 5 164 cgi wWebCGI71000 wl I cu Links A Embedded Hybrid IP PBX for Small Businesses Logout Logout gt General Preferences Stat
14. e A users of this computer select the first check box below F d i and type a share name Share this folder on the network Share name share Allow network users to change my files Learn more about sharing and security A Windows Firewall is configured to allow this folder to be shared with other computers on the network View our Windows Firewall settings Figure B 1 Set up share Properties Step 2 Enter the new folder and create a new text file then rename this file to status txt This step is very important DO NOT forget to create the Status txt file Step 3 Configure Autobackup settings on MyPBX to Figure B 2 Page 83 Le 4 Yeastar MyPBX SOHO User Manual The External Storage feature is used to extend storage space Once configured the files voicernail call recording files COR files created before the configured days will be moved to the Net Disk Step 1 Create a Net Disk on a chosen computer Step 2 Input the Net Disk properties Net Disk HostiP 197 168 5222 Met Disk Share Name share Net Disk Access Username Net Disk Access Password Move files created before days ago w Save AS Cancel Step 3 Save Net Disk settings Step 4 Make sure the settings are successfully completed Figure B 2 Autobackup Setting Net Disk Host IP Change this to the IP address of the computer where backup files will be stored Net Disk Share Name Change this to the name of the shared
15. extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available User Web I nterface Check this option to allow the user to login to the MyPBX User Web interface which can be used to access voicemail and extension recordings Users may login to the MyPBX User Web interface by using their extension number and voicemail PIN as the login and password respectively Ring Out Check this option if you want to custom the ring time Tone will stop over the time defined Page 13 e 4 Yeastar MyPBX SOHO User Manual Edit Extension 6 General Extension Port Name 601 Caller ID 601 voicemail W Enable voicemail 63 olcemall Access PIM HD DU Mail Setting T Enable Send voicemail Email Address Note Please ensure that the section SMTP Settings For vocemail in the voicemail Settings have been properly configured before using this feature Flash Hook Flash Detection 1000 Group Pickup Group Fallow me Always Follow me w No answer Transfer to Ww When Busy f Voicemail C Number Other Options M Call Waiting User Web Interface Ring Out 30 af Save A Cancel Figure 3 4 3 3 1 2 VOIP Extension A VOIP extension is an SIP Account that allows an IP Phone or an IP Soft Phone client to register on MyPBX 1 Add VOIP Extension Go to Extensions gt VOIP Extensions gt Create New Extension 1 General Type
16. first There are three types of VoIP Trunk Analog Trunk FXO ports of MyPBX connected to a local PSTN Vol P Trunk Connected to remote VOIP service server Service Provider Connected to service provider server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you to hook telephones and other analog devices to your PBX FXO Foreign exchange Office is an interface that connects to a phone line to Supply your PBX with access to a public telephone network FXO interfaces use FXS signaling FXO interfaces allow you to connect your PBX to real analog phone lines Page 6 Ze W Yeastar MyPBX SOHO User Manual 5 1 1 Sample Routing via PSTN Trunk Let s route all inside extensions through an analog trunk by dialing 9 In Outbound Routes add a new outbound route as below Edit Qutboud Route Route Name Dial pattern 9 strip O 1 digits fram front Prepend these digits di before dialing Password PIN User Calls From Extensions d Available Extensions Selected SC KC zl E Ral zl Make Outbound Calls On T Available Trunks Selected pstnif Analog Feo pstn2l Analog FXO OCI Gig wf Save Cancel Figure 5 1 As we can see from the outbound route of pstnout all phone numbers Starting with 9 wil
17. folder where backups will be stored Net Disk Share Username The user name used to log into the network Share Leave this blank if it is not required Net Disk Share Password The password used to log into the network Share Leave this blank if it is not required If configuring is correctly open your Windows share folder to see if the MyPBX backup files and folders has been created If the contents of the backup folder look similar to Figure B 3 then you have successfully configured Autobackup on the MyPBX unit File Edit wiew Favorites Tools Help pak gt Ki ys Search Folders Bek Address 4 E share status txt darin Onen J WW succeed Text Document auto backup FR File DER C EEE 1 KB File and Folder Tasks KC Make a new Folder eh Publish this Folder to the Web KI Share this Folder Figure B 3 Autobackup setting succeed Page 84 Ze YL Yeastar MyPBX SOHO User Manual APPENDIX C How to configure NAT setting When MyPBX is behind a NAT firewall you need to configure NAT setting on MyPBX if you want to use a remote extension Please follow section 1 or 2 below depending on your network configuration 1 If MyPBX is connected to a local network you must set up port forwarding on your router Specifically you must map port 5060 default SIP port and port 10001 10200 default RTP port range as UDP ports Next go to the MyPBX web interface and configure the SIP settings according
18. is enabled it is also possible to specify the cadence of your busy signal In many countries it is 500msec on 500msec off Without Busy Pattern specified MyPBX will accept any regular sound silence pattern that repeats lt Busy Count gt times as a busy signal If you specify Busy Pattern then MyPBX will further check the length of the tone and silence which will further reduce the chance of a false positive disconnect Caller I D Start This option allows you to define the start of a Caller ID signal Ring Start when a ring is received Caller ID Signaling Bell USA DTMF Polarity Start when a polarity reversal is started Caller ID Signaling V23 UK V23_JP DTMF Before Ring Start before a ring is received Caller ID Signaling DTMF Caller I D Signaling This option defines the type of Caller ID signaling to use It can be set to one of the following Bell bell202 as used in the United States v23 UK Used in the UK v23 JP Used in Japan DTMF Used in Denmark Sweden and Holland Page 19 o Yeastar MyPBX SOHO User Manual Edit Analog Trunk Port1 Trunk Name ostnl folume Setting Advanced Options Busy Detection Busy Count Oo 4 Busy Pattern Caller ID Start Caller ID Signaling af Save A Cancel Figure 3 8 3 3 2 2 VOIP Trunk 1 Add SIP Trunk Input correct SIP information provided by VOIP provider Inaccurate information will prevent the trunk from registering Type SI
19. on incoming calls Leave this field blank to match calls with any or no DID info Only service provider or E1 trunks need to be configured with this setting You can also use pattern matching to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The F will match any remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 LINXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Page 36 Ze 9 Yeastar MyPBX SOHO User Manual Caller I D Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to match any or no DID info You can also use a pattern match e g 2 345 X to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 exclud
20. options are UDP default or TOP Created New VOIP trunk Type Provider Name HostnameviP Domain From User Username Authorization name Online Humbert Password Maximum Channels 1 Enable Outbound Proxy Server Transport W Save Cancel Figure 3 9 3 3 2 3 Service Provider 1 Add Service Provider To Create the Service provider definition you need to complete the following VolP fields Type SIP Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP Provider Name A unique label would help to you identify this trunk Ex Provider2 Hostname IP Service provider s hostname or IP address Note 5060 Is the standard port number used by SIP protocol Don t change this part if it is not required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Page 21 o o Yeastar MyPBX SOHO User Manual Leave blank to specify no maximum DOD Setting 1 DOD Direct Outward Dialing Number 2 Bind Extension New Service Provider Type Provider Mame Provideri HostnameviP 192 165 59 99 Maximum Channels 1 DOD Setting DOD 5503301 Associated Extension 501 DOO 5503302 Associated Extension 502 DOD S503 302 Associated Extension 502 el Add DOD af Save A Cancel Figure 3 10 3 3 3 Outbound Routes Outbound
21. phone in the local network and list IP phone s MAC and IP address in this page Click MAC address and fill in the corresponding information in the popup Page 26 0 Ze Yeastar MyPBX SOHO User Manual window Like 3 3 4 1 3 4 Inbound Call Control 3 4 1 IVR When there s an inbound call aims at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical Support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer BAR Fie Edit view Favorites Tools Help Ay Q Back 7 gt sl a A s Search 5 Favorites E B d n 33 vo Links 3 LA Status Monitor Line Status Name Number Allow Dialing Other Extensions welcome 660 Yes Wd Edit X Delete Extensions Trunks Outbound Routes IL A Inbound Call Control VR IVR Prompts Ring Groups Inbound Routes BlackList Other Settings DISA Conferencing Time Conditions Feature Codes Paging and Intercom System Settings Options Music On Hold Prompts SIP Settinas Done Internet E Figure 3 14 3 4 1 1 Create IVR Click Create New IVR 1 General Number MyPBX treats IVR as an extension you can dia
22. stra I UR i Ouro une Enles The Exiemal Storage Wahe is used io extend shoeage pare Circ the jepini amail call cording files COR files created before the configueed days wil be moved to 1 OK Aale ohtetl isk op o ems Se Step A Input the Her Dk propedios Le Frommprts Net Disk HostiP Ery pe Met Diek Share Hanm maun Call Comte Net Disk Access Uzemamae Net Oisk Access Password Tine Soft ER Mee Hos created before 5 days ago T nw on dic i Faahi dae Susteip Sete MOIE Figure 3 42 3 6 10 Password Settings The default password is password To change the password enter the new password and click update The system will then prompt you re login using your new password Page 62 Je 9 Yeastar MyPBX SOHO User Manual 2 PO Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Ee 0 Ru Fyris Tooke Help Gan O I A G Pawn gern B CDA Adar hirii aT 05 5 hab Joer Feier MyPBX Embedded Hybrid IP PBX for Small Businesses b Change Paswerd 3 Change Password ber Maw kaapkne Retype Yew Fassam Dhiri Faulas ff Lpdre Bhad Cal Comgret LR D nips hou Rous AUS Lil Salliin Dr sustan Settings E PIP Satins ite SD Lie et Figure 3 43 3 6 11 Date and Time Set the date and time for MyPBX Page 63 0 Ze Yeastar MyPBX SOHO User Manual 2 KyO Embedded Hybrid IP PBX for Small Businesses Micresefd internet Explorer Ee 0 Ru Rf Tooke Help
23. 5 2 Add Multiple Extensions Go to Extensions gt VOIP Extensions gt Add Multiple Extensions 1 Choose the number of extensions that you would like to create 2 Choose the type of extension that you would like to create 3 Fill in the starting extension number Page 17 8 Ze Yeastar MyPBX SOHO User Manual Add Multiple Extensions Create SP extensions starting from SUB Tip After pressing the Create Extensions button you may use the Modify Selected Extensions button to modify the properties for these extensions Create Extensions Figure 3 6 3 Edit VOIP Extension Click Edit on VOIP Extension administration page or click Modify Selected Extensions to edit extension 3 3 2 Trunk There are three types of trunks Analog trunks FXO VOIP and Service Provider trunks a MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help Q Back DN a A ES Search Pp Favorites E Address 4 http 192 168 5 136 static config index html yO Eco Link A MyPBX Embedded Hybrid IP PBX for Small Businesses gt Manage trunks Status Monitor Line Status List Of Trunks b Analog Trunk Basic Trunk Name Analog Ports Extensions Trunks pain 7 M Edit A Delete Outbound Routes pstn2 8 Wd Edit A Delete Inbound Call Control gt VOIP Trunk WR New VOIP Trunk IVR Prompts Ring Groups Provider Name Type Hostna
24. BX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations 1 36 users per site MyPBX also offers a hybrid solution a combination of VoIP applications using legacy telecom equipment alternative for enterprises who are not yet ready to migrate to a complete VoIP solution 1 1 Features e Paging Zone Paging Voicemail e Define Office Time e Voicemail e Direct Inward System Access DISA OS e Distinctive Ringtone OOOO e Do Not Disturb DND SS Note the features with indication will be Supported in next version Page 4 0 4 Yeastar MyPBX SOHO User Manual 1 2 Hardware Specification 1 2 1 Exterior Appearance 1 Front Side Figure 1 1 MyPBX Front Panel Picture Identifying Red LED stands for FXO port Green LED stands for FXS port LED Dual Red blink FXO port isn t connecting PSTN line LED Dual Red and Green blink FXO port receive an incoming call LED Dual Red and Green fast blink FXO port is in talking LED Dual Green and Red blink FXS port is ringing LED Dual Green and Red fast blink FXS port is in talking 2 Back Side Page 5 MyPBX SOHO User Manual Figure 1 2 MyPBX Back Side Picture Page 6 Le Ze Veastar MyPBX SOHO User Manual 2 System set up 2 1 Connection Drawing cx FXO Ports IP Provider a e Router FXS Ports 601 gt 602 E Normal Phone IP Phone Soft Ph
25. Extension type SIP SIP Identifies whether the extension sends and receives calls using the VolP protocol SIP Extension The numbered extension i e 1234 that will be associated with this particular User Phone Password Page 14 E d Yeastar MyPBX SOHO User Manual The password for this extension Ex 12t3f6 Name A character based name for this user EX Bob J ones Caller I D The Caller ID will be used when this user calls another internal extension Caller ID will be used when this user calls another internal extension SI P Transport This will be the transport method used by the Extension The options are UDP default or TCP 2 Voicemail Enable Voicemail Check this box if the user should hae a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails are sent to an Email Address as attachment Enable Send Voicemail Once enabled the voicemail or Fax will be sent to email as an attachment Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature 4 VoIP Settings NAT This setting should be used when the system is using a public IP address communicating with devices hidden behind a NAT device such as a broadb
26. Ga O da El Dawn kree 2 ob DA Adar Da hirita D0 hab lean ingle deve tl MyPBX Embedded Hybrid P PBX for Small Businesses P Daia A Tima w Shs Hota E Date amp Tire Semen Time Tha Ang ff dza ALE Time Zeng CR HPT Chins Ph pinse Kalna K Dfbn rd Faulas Kier Cat Contre PF Gutamagtallg Synchronire With An Igernat Tina Sarvar ER HT Serer parl rta nny ET img Enacriuny Sethew Date E Time Manually hour s Kales ale Dave niren Sallis ma Te AH Dew af Fase Syste Settings E Dik NI 3 Hoed Frome PIR Satis a bore S Internet Figure 3 44 Page 64 R Ze Yeastar MyPBX SOHO User Manual 3 6 12 Backup and Restore 2 MyPal Embedded Hybrid IPPBX for Sail Businesses Microsoft Internet Explorer TIE i ES o eu mie Ime Hp m O i lA G Down Zem B G D 3 Agiss Da heb APS 05 5 hab janr iii deve tol MyPBX Embedded Hybrid IF PBX for Small Businesses b Rackip Rasiora d ogdidsitz loas 2 Satz Morea Manage Cantiguration Backups ree hire Bockup ploed a Erk List Of Previous Comigquraiiom Backups D fbn rg Fouls Ap Mies UC Canina hue li bound Calico Flesee plek wise create kee Backup bulun ER to daks a kack ofthe comert seslem congestion ET iimg Fbouz e Filika Sesta Sehin F LEE p alei Meche fod Smmps AIP Sefii FATEN SD Internat Figure 3 45 3 6 13 Reset and Reboot Reboot System Warning Rebooting t
27. IN User Status Monitor Line Status PIN User New PIN User Extensions PIN List Trunks PINNumber 0592 0596 0599 Wd Edit Delete Outbound Routes Auto Provision Options a Inbound Call Control access code si IVR prompt for entry pinuser entry Queues prompt for entry failure pinuser error Custom Prompts Ring Groups wv Save X Cancel Inbound Routes Blacklist Other Settings DISA Conferencing Business Hours Feature Codes Paging Groups System Settings Done Internet Figure 3 41 3 6 9 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files CDR files created before the configured days will be moved to the Net Disk Auto Backup extends the allocated disk space for backing up critical files When Page 61 0 Ze Yeastar MyPBX SOHO User Manual properly configured MyPBX will move all qualified files to a Windows PC every 30 minutes For the voicemail files and recoding files they must be created before Auto Backup has been configured How to configure External Storage please see 23 stat Gmbedded Hybrid IP POX for Small Businesses Wieren Internet Depkarer Ek pE Aa Pyare Jo Ech O O lei gl Cu ga grr Ei O d el 23 akasa d Wini LFE ER S i asta oniki hin Embedded Hybrid P PEX for Small Businesses P External Storage Settings ramii Monti Lira Sistem Faak Eist
28. P Identifies whether the trunk sends and receives calls using the VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex yeastar Hostname IP Service provider s hostname or IP address 5060 is the standard port number used by SIP protocol Don t change this part if it is not required Domain VoIP provider s server domain name From User All outgoing calls from this SIP Trunk will use the From User In this case the account name for SIP Registration in From Header of the SIP Invite Username Username of SIP account Used for SIP trunk registration Password Password of SIP account Authorization name Used for SIP authentication Leave this blank if not required Online number Define the online number that expected by Skype Connect and some other SIP service providers Leave this field blank if it s no required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Page 20 o 4 Yeastar MyPBX SOHO User Manual Leave blank to specify no maximum Outbound Proxy Server A proxy that receives requests from a client even though it may not be the server resolved by the Request URI Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The
29. P phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is Supported by some VoIP phones ADPCM G 729 H261 H263 H263p H264 MPEG4 Note If you would like to use G 729 please enter your license F MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Sl File Edit View Favorites Tools Help OH Back e kl x E A A Search P Favorites 4 Address 2 http 192 168 5 164 cgi WebCaI71000 wl EI cu Links A Embedded Hybrid IP PBX for Small Businesses gt SIP Session Initiation Protocol Configuration Status Monitor Line Status General UDP Port Extensions Trunks a Enable TCP Outbound Routes Port Auto Provision RTP Port Start 19001 Inbound Call Control A RTP Port End 10200 WR DTMF Mode rfc2833 v aici Max Registration Subscription Time 3600 Custom Prompts Ring Groups Inbound Routes Default Incoming Outgaing Registration Time 120 Blacklist Min Registration Subscription Time
30. PBX SOHO User Manual 3 5 Other Settings 3 5 1 DISA DISA Direct Inward System Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as if they were using one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN number is correct the user will hear dial tone on which a call may be placed Obviously this type of access has serious security implications and great care must be taken not to compromise your security 23 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help Ei Q Back K EN a A ES Search e Favorites g B da 33 Address EI http 192 168 5 137 static configindex html v EJ co Urks 2 E Embedded Hybrid IP PBX for Small Businesses gt Manage DISA Status Monitor Line Status Extensions Trunks Outbound Routes A Inbound Call Control WR IVR Prompts Ring Groups Inbound Routes BlackList Other Settings DISA Conferencing Time Conditions Feature Codes Paging and Intercom System Settings a Options Music On Hold Prompts SIP Settings YoiceMail Settings Network Settings Done S Internet Figure 3 25 To add a new DISA application click the New DI
31. SA button Page 41 W Yeastar MyPBX SOHO User Manual New DISA General Hamet PIN SCH Response Tirmeaut Digit Timeout Member Outbound Routes Available Outbound Routes Selected Outbound Routes pstnout wf Save A Cancel Figure 3 26 1 General DISA Name Give this DISA application a name to help you identify it PIN The password for this DISA Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number Default is 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 3 5 2 Conferencing Conference Calls increase employee efficiency and productivity and provide a more cost effective way to hold meetings Extension This is the number dialed to reach this Conference Room Pin ZS Set a PIN that must be entered in order to access this conference room i e Page 42 o Ze Yeastar MyPBX SOHO User Manual 1234 New Conference Room Extension las DI Pin Code K somepincode wf Save Cancel Figure 3 27 3 5 3 Business Hours You can setup the business hours here Z MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools H
32. a ened caer es eae aan ae 46 E SCSI CCCI OS E 48 3L ODON ege EE 48 CA Te TEE 49 3 6 3 Music ON Hold brompte cece eee e eee eeeeeeeeeeeeeeeeeeeeeeeeaas 52 eA SIP cy d le E 52 36 5 VOICEMall SClUINGS eerca E A aE 55 3 6 6 Netw rk Setting EE 57 260 7 DING EE ee ebe EE 59 CF cms EE tee ee DU ER dE e ie Le eS avis cartestadeetiheecncev take E E 61 3 6 10 Password Settings EE 62 3 6 L1 Date and TIME ese edannes ce eatanerasaeasesein Era Ea EEREN REA 63 3 6 12 Backup and Restore 65 3 O13 Reser and REDOOE EE 65 3 65 14 AERCH tra iaiia 66 Dei EE austen EE 67 EE EN Ie I oo EE 67 E iZ SYVSCCM O HE 68 e Eege TE 70 Os USE E 76 5 1 Make OUtCDOUNC call 76 5 1 1 Sample Routing via PSTN Trmonk ccc cccceeec cece eee eeeeeeeeeeeeeeeeeeenees 77 5 1 2 Sample Routing via VolP Trunk ccc ccccccee cece eee eeeeeeeeeeeeeeeeeeenees 78 i COMMING e UE 80 5 2 1 Sample Routing tO an IVR ccc cece cece e cece ee eee eeeeeeeeeeeeeeeeeeeeeaas 80 APPENDIX A FAQ EE 82 APPENDIX B How to configure autobackunp ccc cece cece cece eee eeeeeeeeeeeeeeeeeeaas 83 APPENDIX C How to configure NAT Setting ccccce cece eeeeeeeeeeeeeeeeeeeeeeeeeeaas 85 APPENDIX D How to Use Auto Provision cccccccc cece cess eeeeeeeeeeeeeeeeeeeeeeeneeaas 88 APPENDIX E How do I configure distinctive ring Lones eee e tees eeeeees 91 Page 3 Ze YL Yeastar MyPBX SOHO User Manual 1 Introduction MyPBX PPBX for Small Office and Home Office MyP
33. ack 7 x E Lei ES Search Pe Favorites Lea B Ce 33 Address http 192 168 5 136 static config index html v Go Links gt CDR Viewer Viewing1 3 most recent first Status Monitor AJ Line Status Basic Extensions Trunks Outbound Routes A Inbound Call Control VR IVR Prompts Ring Groups Inbound Routes BlackList Other Settings DISA Conferencing Time Conditions Feature Codes Paging and Intercom System Settings x Options Music On Hold Prompts SIP Settinas Done Call Log File Download Selected CDR X Delete Selected CDR X Delete All COR Start time 2010 08 31 04 19 46 2010 08 31 04 19 36 2010 08 31 04 19 26 End Time 2010 08 31 04 20 06 2010 08 31 04 19 39 2010 08 31 04 19 32 Duration Billable Duration ANSWERED Totle 3 Disposition Communication Type IL Outbound NO ANSWER NO ANSWER Internal Internal View Previous Hext S Internet Figure 3 48 3 7 2 System Info General Information about hardware version firmware version and system uptime Network Information about hostname MAC address gateway Primary DNS and Secondary DNS IP address subnet mask Disk Usage Disk usage information Memory Usage Memory usage information Page 68 o 9 Yeastar MyPBX SOHO User Manual 2 POs Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Es mp eu t
34. al The time interval to receive SIP packets For example SIP packets 90 time interval 60 means 90 SIP packets are allowed in 60 seconds New SIP defense rule Ports Protocol SIP packets d Time interval 0 seconds wf Save A Cancel Figure 3 35 5 Other Settings Disable Ping Enable this item net ping from remote hosts will be dropped Drop All Page 51 o Yeastar MyPBX SOHO User Manual When you enable Drop All feature system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at least one TCP accept common rule must be created for port used for SSH access port used for HTTP access and port sued for CGI access 3 6 3 Music on Hold Prompts The administrator can upload on hold music as follows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono lkb sec The file size must not be greater than 1 8MB Upload Music On Hold Prompt WAY format GSM 6 10 6kKHz Mono 1Kb sThe file size must not be greater than 1 6MB Choose file to upload HIA Upload A Cancel Figure 3 36 3 6 4 SIP Settings 1 General UDP Port Port use for sip registrations Default is 5060 TCP Port Port use for sip registrations Default is 5060
35. all detail records 1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered 2 PIN User MyPBX can store a number of PIN Users PIN Users may be used to keep track of calls in relation to particular activities or clients They can also be used to keep track of calls by particular users or sets of users e When a PIN is entered while making a call or during a call that PIN is included Page 60 0 Ze Yeastar MyPBX SOHO User Manual in the call records output by the system e PIN entered are checked against those stored by the system If an invalid PIN is entered the PIN is requested again e The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number e The system administrator can also configure you to have to enter a PIN before making any external call Name A character based name for this PIN list i e YeastarPIN PIN List Enter a list of one or more PINs One PIN per line 4 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help OH Back e DN E A s Search 5 Favorites E Address EI http 192 168 5 169 cqi WebCGI 1000 wl I cu Links A Embedded Hybrid IP PBX for Small Businesses Logout Logout P
36. and router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP and or RTP ports DTMF Mode RFC2833 Info Inband Auto 5 IP Restriction Enable IP Restriction Check this option to enhance the VoIP security for MyPBX If this option is enabled only the permitted IP or Subnet mask will be able to register this extension number In this way the VoIP security will be enhanced Permitted I P address Subnet mask The input format should be IP address Subnet mask e g 192 168 5 100 255 255 255 255 means only the device whose IP address is 192 168 5 100 is allowed to register this extension number Page 15 e Ze Yeastar MyPBX SOHO User Manual e g 192 168 5 0 255 255 255 0 means only the device whose IP address is 192 168 5 XXX is allowed to register this extension number 6 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default 4 Note 4 is the default setting it can be changed under Feature Codes gt General gt Call Pickup 7 Follow me Call Forwarding This function sets inbound call forwarding on an extension An administrator can configure Follow Me for this extension 8 Other Options Call Waiting Check this option if the extension should have Ca
37. crosoft Intermed Explorer Ee OR Ru Rf Took Help E mi z EN E E Sa 1 eme P Pavetes ed E ih Adar Da hirita D0 hab eninge pr MyPBX Embedded Hybrid IP PBX for Small Businesses Paging and Intatecopm 3 Paging and Intercom Paging and Intcrcam ts fer speci choncs tl sec capacle of Paging ariniemom ren be uscd be rwke an ornouncement per The streakvstchons 3 a phos cr a erupt hanes angeded pranga wl eal tng bii answer imme dialels into sptakee phos mie The seii is kr jiii giia dain niemam ts Camigia frech Feal Cotes ODfhnrd Sculss Tris Balume ebe ldexaaibveamss 43 T2 d 720 71 7 TA end posib y vhe manados s SP phocesi nn AlAs AT yane that it thee set bo awo answer shoud alco eat ko Cal Canine LA ees agny Grup ET Prompts GE Ha Pasing Group defied l khou Sales Lil Sallins WAP Satira ite S Lie et Figure 3 30 Paging Group Number Defines the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all users in the group to talk and be heard by all New Paging Group Paging Group Number Duplex Paging Group members Available Extensions SO0CSIF S504 SIF S02 SIF S03 SIF 5045F 505 51F SO6 SIF S07 SIF ze wf Save Cancel Figure 3 31 Page 4 7 e Ze Yeastar MyPBX SOHO User Manual 3 6 System Settings 3 6 1 Options 1 General
38. e Ie Hep s a Co E h ale retes c a a Api Da dE MSS ah ejen iie d Embedded Hybrid P PBX for Small Businesses P Sysram Iedarmatian 4 General A Hardware VWerslom EUL Fimen Yergen 15 05 34 un i dag 3 35 Lash Arevese 1 15 1 270 Lu Nozepnrk LA nen Sallay AS MAC 00 15 65 11 40 EZ C gen Maack Susta Settings GH FRR RRS 255 f Dor Music 04 Hod Prompts Gala way EERTE 132 163 5 1 e Site SD ieat Figure 3 49 Page 69 e 9 Yeastar MyPBX SOHO User Manual 4 Access MRI MRI MyPBX Recording Interface Check Voice Mail Users may access MRI by logging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s hasmanager web access option must be checked before the associated user can log into MRI Page 70 Ze W Yeastar MyPBX SOHO User Manual Edit Extension 501 General Type Extension Password pincodedo1 Name 501 Caller IDG 501 voicemail W Enable Yoicemail 63 olcemall Access HIN 0 501 Mail Setting T Enable Send voicemail Email Address Note Please ensure that the section SMTP Settings For vocemail in the voicemail Settings have been properly configured before using this feature VoIP Settings NAT I DTMF Mode RFc2833 w IPF Restriction C Enable IP Restriction Permitted IP address Subnet mask 1 E Permitted IP address Subnet mask 2
39. e agents No Callers cannot join a queue with no agents The default option is No Agent Announcement Announcement played to the Agent prior to bridging in the caller oin Announcement Announcement played to callers once prior to joining the queue Retry The number of seconds we wait before trying all the phones again Wrap up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The default is 30 Page 31 g P e Yeastar MyPBX SOHO User Manual New Queues Queue Name 692 Queue Number 692 Queue Password Queue Agent Timeout 20 Queue Max Wait Time 1800 Queue Ring Strategy Agents Available Agents Selected Caller Position Announcements Announce Position Announce Hold Time Frequency Periodic Announcements Prompt Frequency Events Key Action Destination Failover Destination Action End Call Destination Others Music On Holg amp Leave When Empty Join Empty Agent Announcement 2 Join Announcement Retry 30 Wrap up time 20 af Save A Cancel Figure 3 16 Page 32 e Yeastar MyPBX SOHO User Manual 3 4 3 Custom Prompts 1 Record new Prompt The administrator can use this screen to record custom prompts by doing the following 1 Click Record New Custom Prompt 2 Input the desired file name on the popup window and choose an extension to call f
40. ed Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help Or O x Lei PO search Ie Favorites O Address http 192 168 5 164 cai WebCGI 1000 sl Eco Link a MyPBX Embedded Hybrid IP PBX for Small Businesses gt Settings Voicemail Voicemail Settings Call Recordings Settings Follow Me Voicemail Password Enter again to confirm Email Address Enable Voicemail Enable Send Voicemail Ring Out w Save Cancel K Done Internet Figure 4 5 4 6 Follow me Set the mode of call forwarding when there s incoming call on this extension MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help ay OH Back sl a Lei ES Search Sie Favorites aa Address http 192 168 5 164 caiWebCGI 1000 sl Eco Links a MyPBX Embedded Hybrid IP PBX for Small Businesses gt Follow Me voicemail Settings Call Recordings Settings Follow Me T Always Follow Me No Answer Transfer To JW When Busy e Voicemail Number Call Waiting aw Save X Cancel NW Done Internet Pd Figure 4 6 Page 75 Ze Ze Veastar MyPBX SOHO User Manual 5 Use MyPBX IP Provider r Router FXS J ines 601 GE 602 45 Normal Phone IP Phone Soft Phone 5 1 Make outbound call To make an outbound call we need to add trunk
41. elp ay OH Back v sl a A P Search Sr Favorites E Address http 192 168 5 164 cgi WebCGI 1000 sl BI cn ink A MyPBX Embedded Hybrid IP PBX for Small Businesses H gt Business Hours Status Monitor Line Status General Basic Q C Enable Business Hours Disable Business Hours Extensions Trunks Outbound Routes Auto Provision Morning Afternoon overtime Define Office Hours Inbound Call Control S Monday 08 30 1200 14 00 wl 18 00 v 19 00 wl 22 00 v MR Queues Tuesday 08 30 v 1200 1400 v 1800 19 00 ze 2200 Custom Prompts i Ring Groups Wednesday 08 30 wl 12 14 00 wl 18 00 19 00 wi 2200 Inbound Routes Blacklist Thursday 08 30 wel 14 00 wl 18 00 19 00 v 22 00 Other Settings a Friday 08 30 14 00 v 18 00 19 00 v 2200 DISA Conferencing Saturday 08 30 YW 00 00 00 00 00 00 00 00 Business Hours Feature Codes Paging Groups EN Save Cancel System Settings v Save 3 Cancel Nsa di m se m http 192 168 5 164 cqi WebCGI 1131 Internet Sunday 00 00 v 00 00 v 00 00 00 00 v 00 00 e Figure 3 28 3 5 4 Feature Codes 1 General One Touch Record A user may initiate or stop call recording by dialing 1 during a call 1 is Page 43 e Ze Yeastar MyPBX SOHO User Manual default s
42. etting Extension for Checking Voicemail Users can check their Voicemail by dialing 2 on their phone 2 is default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3 is default setting Blind Transfer Users may blind transfer an incoming call by dialing 03 on their phone 03 is default setting Call Pickup Users may pick up an incoming call by dialing 4 on their phone 4 is default setting Extension Pickup Users may pick up a specific extension s incoming call by dialing 04 extension number on their phone 04 is default setting Intercom Define the feature code that is used to dial an extension in intercom mode For instance setting this value to 5 would allow you to initiate an intercom call with extension 501 by dialing 5501 2 Call Park Preferences Call Parking User may park an incoming call on his own telephone by pressing 6 6 is default setting Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up the call again on any other extension Number of seconds a call can be parked before it is recalled Defines the number of seconds that a call can be parked before it is recalled to the station that parked It 3 Call Forwarding Preferences Reset to Defaults Users may reset all call forward defaults by calling 70 on their phone 70 is default setting Note Whe
43. g 75 on their phone 75 is default setting Disable Do Not Disturb Users may disable do not disturb by calling 075 on their phone 075 is default setting Page 45 0 Ze Yeastar MyPBX SOHO User Manual a WP HE Hnis ced Hybrid DDHS for Small Hrplmpores Microsoft Iniarnat Fsplarar Pls Tor ise Pavortee Tock Her our EI EN 2 S fa esch reegen Zi ker ei Pio uitz Less bt oc fin ker Mitt re ES Vr isih Embedded Hybrid IP PBX for Small Businesses b Feature Codes 2 Salers Haze General Basic e Cine Touch Facon D Saarela eu Exlersion Far Checking oice Wat Al anded Tanger Elind Transfer Call Pickup Fickup a specnc ealersion ntercon 8 Call Parking Preferences Casbtetcpez aagi and harm Call parking 3 Figure 3 29 3 5 5 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to configure Intercom settings please open the Other Settings gt Feature Codes screen This feature is Supported by the following SIP phones Yealink s T28 1T26 T22 T20 TLOT T9CM Other SIP devices may also work with this feature but are not officially supported Note A paging group can have a maximum of 20 members Page 46 Ze Yeastar MyPBX SOHO User Manual 2 Paging and intercom Mi
44. g2 wav v 3 Internal Ringer Text Internal Ringer File Rm way v 4 Internal Ringer Text a Internal Ringer File Ring4 wav wl 5 Internal Ringer Text Internal Ringer File Rings way v 6 Internal Ringer Text Internal Ringer File Ring6 wav v H Internal Ringer Text i Internal Ringer File Ring wa O M 8 Internal Ringer Text i Internal Ringer File Ring8 wav k 9 Internal Ringer Text Internal Ringer File Ring1 wav v 10 Internal Ringer Text Internal Ringer File Ring1 way v Cancel Figure E 1 Step2 Configure the Distinctive Ringtone on MyPBX MyPBX web interface Inbound Routes gt Edit Inbound Route fill in the Internal Ringer Text on Distinctive Ringtone Page 91 R o Yeastar MyPBX SOHO User Manual Edit Inbound Route pstnin General Houte Name DIO Number 3 Caller ID Number Distinctive Ringtone 53 Family Member Trunks Available Trunks Selected T 38 SPS D ol pstn7 FXO cjhtest SPS E pstngiF AC cjgtestiS FS SE 5503301 FXO 550330 2 F XO S503303 F HO S503309 F HO 192 166 5 44 5P5 H D E During Office Hours End Call C Extension Co Yoicemail Voicemail 5001 d Figure E 2 Step3 Finish lt Finish gt Page 92
45. he system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could cause damage to the system Page 65 J ris Yeastar MyPBX SOHO User Manual 28 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help Q Back sl a A ES Search Er Favorites Ea Address http 192 168 5 164 cai WebCGI 1000 v EI cu Links Embedded Hybrid IP PBX for Small Businesses gt Reset and Reboot Options Status Monitor Line Status Reboot System Reboot System Extensions Trunks Outbound Routes Auto Provision Reboot Warning Rebooting the system A Inbound Call Control IVR Reset to Factory Defaults Queues Custom Prompts Ring Groups Inbound Routes Blacklist Warning A factory reset will erase all configuration data on the syster Please do not turn off the system until the RUN light begins blinking Any power interi Other Settings time could cause damage to the syster DISA Conferencing Reset to Factory Defaults Business Hours Feature Codes Paging Groups Reset to Factory Defaults System Settings a e ue 23 A v S Internet ei Figure 3 46 3 6 14 Firmware Update Upgrading of the firmware is possible through the Administrator web i
46. icemail 2 SMTP Settings for Voicemail Note If you want to send voicemail messages as email attachments please configure this section E mail Address The E mail Address that MyPBX will use to send voicemail Password The password for the email address used above SMTP Server The IP address or hostname of an SMTP server that the MyPBX will connect to In order to send voicemail messages via email Le mail yourcompany com Port SMTP Port the default value is 25 Page 56 e 4 Yeastar MyPBX SOHO User Manual Use SSL TLS to send secure message to server If the server of sending email needs to authenticate the sender you need to select the check box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to check whether the setup is OK 1 If the test is successful you can use the email safely 2 If test failed please check the above information is correct or network is proper 23 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help lt Back sl a A P Search Ers Favorites Ea La Address http 192 168 5 136 static config index htrl wl Si Eco Links A Embedded Hybrid IP PBX for Small Businesses Logout Logout gt VoiceMail Settings Status Monitor Line Status General VoiceMail Settings Extensi
47. il Folder Call Recordings Viewing 1 1 Delete Move to Folder Settings Caller ID Follow Me Figure 4 3 4 4 Record Duration Users can play delete and download record files here wi Eco Links A Options Internet Page 3 Je Ze Yeastar MyPBX SOHO User Manual E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer DER Fie Edit view Favorites Tools Help ay Back Y x a A Search 5 Favorites E Address 4 http 192 168 5 164 cai WebCGI 1000 wi Eco Links A Embedded Hybrid IP PBX for Small Businesses Logout Logout gt Call Recordings Voicemail AN Delete Call Recordings Settings Caller ID Duration Options Follow Me S Internet Figure 4 4 4 5 settings Voicemail password new voicemail box password Enter again to confirm confirm new voicemail box password Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Enable Voicemail Check this box if the user should hae a voicemail account Enable Send Voicemail Once enabled the voicemail or Faxex will be sent to email as an attachment Ring Out Check this option if you want to custom the ring time Tone will stop over the time defined Page 4 8 Ze Yeastar MyPBX SOHO User Manual MyPBX Embedd
48. ing 9011 itself The F will match any remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 LINXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Distinctive Ringtone MyPBX support mapping to custom ring tone files For example if you configure the distinctive ringing for custom ring tone to Family the ring tone will be played if the phone receives the incoming call How do configure distinctive ring tones Please see APPENDIX E 2 Member Trunks This area allows you to select which trunks will be member trunks for this route To make a trunk a member of this route please move it to the Selected box 3 During Office Hours You can choose how to route incoming calls during office hours End Calls Route the incoming calls to end calls System will auto hang up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to extension s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Route the incoming calls to a specific Conference Room Page 3 7 e Ze Yeastar MyPBX SOHO User Manual DISA Route the incoming calls to a specific DISA Queues Rou
49. ions Basic Extension Full Name Caller ID Extensions Trunks gt Edit X Delete Outbound Routes Wa Edit X Delete Auto Provision Wd Edit A Delete es Edit A Delet Inbound Call Control 4 W Edi elete MP VOIP Extensions Queues Create New Extension Add Multiple Extensions K Modify Selected Extensions Delete Selected Extensions Custom Prompts Ring Groups Extension Full Name Caller ID Inbound Routes E Edit 1 Delete Blacklist Edit A Delete Edit e Delete Edit e Delete Edit Delete Edit e Delete Edit 3 Delete W Edit X Delete Ee wo Edit Delete Other Settings DISA Conferencing Business Hours Feature Codes Paging Groups System Settings KRIER Figure 3 3 Page 11 Le 9 Yeastar MyPBX SOHO User Manual 3 3 1 1 Analog Extension FXS Edit Analog Extension On the administration page of FXS extensions click Edit on the extension that you want to edit and modify the following information on prompt window 1 General Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port Name A character based name for this user i e Bob J ones Caller 1D The Caller ID CID string will be used when this user calls another internal user 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account
50. l have their first digit stripped off digit 9 and will be sent to the PSTN port 1 2 After we have configured the above we can dial 9 local number to dial out via a PSTN line Note Setting number prefix to wild card X and setting Strip to O digits from the front will allow all calls to go through this outbound route Page 77 Ze W Yeastar MyPBX SOHO User Manual 5 1 2 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VolP service provider Before we do add this please make sure you Nave a VoIP Trunk account Trunks gt VoIP Trunk gt SIP Trunk Enter your account information on this page and click Save Create New SIP Trunk Provider Name voipprovider Hostname IP vo D org Domain op 6699 org Username 16885885 Authorization name 16885885 Password samepassword af Save A Cancel Figure 5 2 2 Add Outbound Routes As we can see from the Outbound Route of voipout all phone numbers Starting with O will have their first digit stripped off digit 0 and will be sent to the SIP service provider Page 78 o o Yeastar MyPBX SOHO User Manual New Outbound Route A s Route Name voipout Dial pattern 2 0 Strip 1 digits fram front Prepend these digits Calls From Extension s Available Extensions before dialing Selected Make Outbound Calls one Available Trunks patni Analog FA volpprovide
51. l this extension number to access the IVR Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count Page 27 e Ze Yeastar MyPBX SOHO User Manual The number of times that the selected IVR prompt will be played Key Timeout Wait for the user to enter a new extension for a specified number of seconds Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined 2 Key Press Events A list of actions that can be performed depending on the digit dialed by the user Time Out Defines the timeout action A timeout occurs after the IVR prompt has finished playing for the number of times specified by the Repeat Count field Invalid Defines the invalid action The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR Page 28 e W Yeastar MyPBX SOHO User Manual New IVR Number 660 Name Ki welcome Prompt 9 default Custom IVR Prompts Repeat Count 3 gt Waitexten 3 gt WM Allow Dialing Other Extensions d keyPress Events Key Action Destination No Action sl No Action sl No Action sl No Action sl ue Action sl No Action sl No Action sl No Action sl No Action sl Timeout Connect to Extension i User Extension s00 F Invalid hme BR w Save A Cancel Figure 3 15 3 4 1 2 Delete IVR Select the i
52. lete key Page 39 0 Ze Yeastar MyPBX SOHO User Manual 3 4 6 Blacklist Number Blacklist is used to block an incoming call you do not want to answer If the incoming call number is registered in the number blacklist the caller will hear the following The number you have dialed is not in service Please check the number and try again The system will then disconnect the call MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Fie Edit view Favorites Tools Help Q Back sl a A P Search 5 Favorites amp B d n 33 Address http 192 168 5 137 static config index html v Go Links A MyPBX Embedded Hybrid IP PBX for Small Businesses gt Manage Blacklist Status Monitor Line Status New Blacklist Manage Blacklist E Basic E Blacklist Extensions 10000 Trunks 10086 Outbound Routes Outbound Route 1234567 Inbound Call Control 13850050500 VR IVR Prompts Ring Groups Inbound Routes BlackList Other Settings E DISA Conferencing Time Conditions Feature Codes Paging and Intercom System Settings E Options Music On Hold Prompts SIP Settings YoiceMail Settings Network Settings Figure 3 23 3 4 6 1 Create Blacklist Click New Blacklist to create a new number blacklist New Blacklist Blacklist Number les wf Save Cancel Figure 3 24 Blacklist number Enter the number you would like to block Page 40 4 Yeastar My
53. ll Waiting capability If this option is checked the When busy follow me options will not be available User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to access voicemail and extension recordings Users may login to the MyPBX User Web interface by using their extension number and voicemail PIN as the login and password respectively Ring Out Check this option if you want to custom the ring time Tone will stop over the time defined Page 16 J o Yeastar MyPBX SOHO User Manual Create New VOIP Extension General Type SIP e Extension 500 Password pincodesol Name 500 Caller IDG S00 Transport Voicemail Y Enable voicemail SI voicemail Access PIN At 500 Mail Setting T Enable Send Voicemail Email Address Note Please ensure that the section shMTP settings For Yoicemail tin the voicemail settings have been properly configured before using this feature VoIP Settings NATO T DTMF Mode RFC2833 ze IP Restriction Enable IP Restriction Permitted IP address sSubnet mask Permitted IP address subnet mask Permitted IP address subnet mask Permitted ID address Subnet mask Group Pickup Group Follow me Always 8 Voicemail Follow me i No answer Transfer to Number M Wen Busy Other Options T call Waiting User Web Interface Ring Our 30 af Save Cancel Figure 3
54. me IP Username InboundRoutes SIP Provider SIP 192 168 5 99 6069 Wad Edit Delete BlackList Service Provider Other Settings A New Service Provider DISA Conferencing Provider Name Hostname IP TimeConditions test 192 168 5 99 Wd Edit Delete FeatureCodes Paging and Intercom System Settings E Options Music On Hold Prompts vi Done Internet e Figure 3 7 3 3 2 1 Analog Trunk FXO 1 Edit Analog Trunk FXO Page 18 e Ze Yeastar MyPBX SOHO User Manual On the analog Trunk administration page click Edit on selected trunk and modify information on prompt window 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex Port 1 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed 2 Advanced Options 2 Advanced Options Busy Detection Busy Detection is used to detect far end hang up or for detecting a busy signal Select Yes to turn this feature on Busy Count If Busy Detection is enabled it is also possible to specify how many busy tones to wait for before disconnecting The default is 4 but better results can be achieved if set to 6 or even 8 Remember the higher the number the more time required to release a channel A higher setting lowers the probability that you will encounter random hang ups Busy Pattern If Busy Detection
55. n reset to defaults The call forwarding settings will be configured as follows Always forward Disabled Busy forward to Voicemail Enabled No answer forward to Voicemail Enabled Do not disturb Disabled Enable Forward All Calls Page 44 e Ze Yeastar MyPBX SOHO User Manual Users may enable always forward by calling 71 on their phone 71 is default setting Disable Forward All Calls Users may disable always forward by calling 071 on their phone 071 is default setting Enable Forward When Busy Users may enable busy forward by dialing 72 on their phone 72 is default setting Disable Forward When Busy Users may disable busy forward by calling 072 on their phone 072 is default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to number Users may activate call forwarding by dialing this feature code followed by the extension or phone number to forward all calls to Note Users may activate Forward to number by dialing 74 phone number e g by dialing 74501 all calls will be forwarded to extension 501 Forward to Voicemail Users may forward the call to Voicemail by calling 074 on their phone 074 is default setting Enable Do Not Disturb Users may enable do not disturb by callin
56. nterface using a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www yeastar com download MyPBX Note 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When update the firmware please don t turn off the power Page 66 B Ze Yeastar MyPBX SOHO User Manual 2 POs Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Es o eu mie Ime Hp a p gt Je l Cu nh Seres Ei 2 3 Agia Da hirii aT 05 5 z t jan iii deve tol MyPBX Embedded Hybrid IP PBX for Small Businesses b Updara Appliansa Firman 4 Salus Monbar Fima eene nd Samoa a HOP USL C TRIP Saree HTTP URL Rene Cousin bo Factory z Defaults Bhan tal Cora ER Ea Tit Pi kbotz e Salz SIP erla a bore Internet Figure 3 47 3 7 Reports 3 7 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by call time call type and call duration and can also export CDR data to a CSV file Page 6 7 1 gt 9 Yeastar MyPBX SOHO User Manual 28 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer fe e x File Edit view Favorites Tools Help ay a F ke OH B
57. o not include rport in headers Allow RTP Reinvite By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly bypassing the system It is not always possible for the system to negotiate endpoint to endpoint media routing 3 QOS QoS Quality of Service is a major issue in VOIP implementations The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic When the network capacity is insufficient QoS could provide priority to users by setting the value 4 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call a law A PSTN standard codec used outside of North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call Page 54 9 Yeastar MyPBX SOHO User Manual GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VolP call GSM is supported by many Vol
58. one 2 2 Connecting Ethernet Line MyPBX provides two 10 100M Ethernet ports with RJ 45 interface and LED indicator Plug Ethernet line into MyPBX s Ethernet port and then connect the other end of the Ethernet line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is properly connected 2 3 Connecting Power MyPBX utilizes the high performance switch power which supply the enough voltage and electrical energy that required by MyPBX system AC Input 100 240V Page 7 e Ze Yeastar MyPBX SOHO User Manual DC Output 12V 1A Please follow the steps below to connect the MyPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the MyPBX back panel and plug the other end of the cable into a 100VAC power outlet 2 Check the Power LED on the front panel A solid green LED indicates that power is being supplied correctly Page 8 0 Ze Yeastar MyPBX SOHO User Manual 3 Manage MyPBX 3 1 Manager Log in From your web browser input the IP address of the MyPBX server If this is the first time you are configuring MyPBX please use the default settings below IP Address http 192 168 5 150 Username admin Password password A MyPBX Embedded Hybrid IP PBX for Small Businesses Microsoft Internet Explorer File Edit view Favorites Tools Help
59. ons Trunks Outbound Routes a Message Options Maximum messages per folder 9 100 v Max message time 5 minutes v Min message time 5 seconds Y Inbound Call Control Ask caller to press 50 T WR I R Prompts Playback Options Ring Groups Say message Caller IDO InboundRoutes BlackList Say message arrival time r Say message duration M r a Other Settings R Allow users to review DISA Conferencing SMTP Settings For VoiceMail TimeConditions FeatureCodes Paging and Intercom System Settings Options Music On Hold Prompts Password eis SMTP Server IAX Settings Voicemail Settings E mail Address Port Note lf you want to send voice mail to email Please configuration SMTP Settings mypbx sina com KEE EE smtp sina com 25 Network Settings l Use SSL TLS to send secure message to server Autobackup Setting Password Settings Date and Time Backup and Restore Reset and Reboot Firmware update Test SMTP Settings w Save X Cancel v Figure 3 38 3 6 6 Network Setting 1 LAN DHCP Page 57 e Ze Yeastar MyPBX SOHO User Manual If this option is set MyPBX will use DHCP to get an available IP address from your local network Not recommended Enable SSH This is the advance way to access the device you can use the putty software to access the device In the SSH access you can do more advance setting and debug Port the default is 8022 Ho
60. or recording such as 500 3 Click Record The selected extension will ring and you can pick up the phone to start recording Record New Prompt File Name welcome Dial extension to record a new voice prompt Record AS Cancel Figure 3 17 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Upload to upload the selected prompt Upload Music On Hold Prompt WAY format GSM 6 10 Oz Mono 1Kb sThe file size must not be greater than 1 6MB Choose file to upload DOE Upload AS Cancel Figure 3 18 3 4 4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls Multiple ring methods and voicemail are supported Page 33 9 Yeastar MyPBX SOHO User Manual 2 Og Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Es 0 Ru Fyris Ime Help m O d lA iren grew A Ai a dE hrifsa s m 1 gitt jen iie ave stl w Sc liis Manage Ring Groe 2 hes Hng croup Manage Aing Groups Humber igma de Esl STS SOAP CIE SOAP SOP HEH 2 De ele kinui Foulkes lak Al Glir Salling rea iore SD ia Figure 3 19 3 4 4 1 Create Ring Group Click New Ring Group to enter into the Manage Ring Groups page 1 General Ring Gro
61. ort should be on the left and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255 for ip 192 168 5 100 Ex 216 207 245 47 255 255 255 255 for ip 216 207 245 47 Ex 192 168 5 0 255 255 255 0 for ip from 192 168 5 0 to 192 168 5 255 MAC Address The format of MAC Address is XX XX XX XX XX XX X means 0 9 or A F in hex the A F are not case sensitive Action Accept Accept the access from remote hosts Drop Drop the access from remote hosts Ignore Ignore the access New firewall rule Named Description Protocole Port pe MAC Address Action af Save Cancel Figure 3 33 3 Auto Defense Port Auto defense port e g 8022 Protocol Auto defense protocol TCP or UDP Page 50 e W Yeastar MyPBX SOHO User Manual Rate The maximum packets or connections can be handled per unit time E g Port 8022 Protocol TCP Rate 10 minute means maximum 10 TCP connection to port 8022 can be handled per minute the eleventh connection will be refused directly New auto defense rule Ports U Protocol Rate wf Save Cancel Figure 3 34 4 SIP Defense Port The port used for SIP protocol Protocol Choose the protocol need to be protect etc UDP SI P Packets The SIP packets allowed in specific time interval Time Interv
62. ory default settings A2 To perform a reset please follow steps below Step 1 Hold down the Reset button on the back of the unit for 5 seconds and watch the LEDs on the front of the MyPBX When the status LED turns red let go of the reset button Step 2 When the RUN status LED starts blinking MyPBX will be set back to factory defaults Step 3 To access the configuration page navigate to 192 168 5 150 using a web browser Make sure that you are on the 192 168 5 0 subnet before doing this Step 4 Login to the device with the username admin and the password oassword in order to begin reconfiguring the device Page 82 Ze Ze Veastar MyPBX SOHO User Manual APPENDIX B How to configure autobackup Before Autobackup can be properly configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 share REIH General sharing Customize Local sharing and security Le To share this folder with other users of this computer 2 only drag it to the Shared Documents folder To make this folder and its subfolders private so that only You have access select the following check box Make this folder private Network sharing and security 2 To share this folder with both network users and other
63. oute then the extensions which are selected in the Member Extensions that can make calls via this route without inputting PIN code While those extensions that haven t been selected should input PIN code when making calls via the route Please do as the following 1 Input the PIN User validate code 2 Input the PIN code after hearing the prompt 3 Making calls as per the outbound route Note2 When a PIN is entered while making a call or during a call that PIN is included in the call records output by the system Each PIN User will have own call records Member Extensions Defines the extensions that will be permitted to use this outbound route Member Trunks Defines the trunks that can be used for this outbound route Page 24 Ze W Yeastar MyPBX SOHO User Manual New Outbound Route Route Name Dial Pattern Strip digits from front Prepend these digits before dialing Password PIN User Member Extensions i Available Extensions Selected S001 SIP SO02 5 IP SOOS SIP DUU SIP SOOSCSIP SOOGCSIP SOOF CSIP SOO8 SIP GIG Member Trunks Available Trunks Selected 5503301 FXO SHO S302 F XO SHO S30S F XO SSO S3S05 F XO SSO S3S06 F XO SSOS3S09 F xO Din ZO a Din a al tr e E af Save Cancel Figure 3 12 3 3 3 2 Delete Outbound Route Click Delete on selected trunk to remove the trunk 3 3 4 Auto Provision The Auto Provision sub menu p
64. reCodes Paging and Intercom Allow IP Address From 192 168 5 2 To 192 168 5 254 System Settings E Options Music On Hold Prompts SIP Settings IAX Settings YoiceMail Settings Network Settings Autobackup Setting Password Settings Date and Time Backup and Restore Reset and Reboot Figure D 2 Step 3 Configure phones on MyPBX auto provision page 1 Login MyPBX web interface Basic gt Auto Provision gt Create New Phone Embedded Hybrid IP PBX for Small Businesses Logout Logout gt Auto Provision 3 Status Monitor Line Status Auto Provision cra new Prone Basic Mac Name Extension Extensions Trunks Outbound Routes Inbound Call Control E VR IVR Prompts Ring Groups InboundRoutes BlackList Other Settings E DISA Conferencing TimeConditions FeatureCodes Paging and Intercom Figure D 3 Page 89 6 g 9 Yeastar MyPBX SOHO User Manual 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure Name Call waiting Line Extension Label Line active for the phone Create New Phone General Mac 00156511189E Name Michael Call Waiting Key As Send Line W Linel Extension Label 500 Line Active Line Extension Label Line Active x Lines Extension Label Line Active Line Extension Label Line Active Lines Extension Label Line Active m he Lines Extension Label Line Active wf Save Cancel
65. routing mainly works for guides outgoing calls to go through trunks Page 22 Yeastar MyPBX SOHO User Manual A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer fe Efx Fie Edit view Favorites Tools Help OH Back is sl a A ES Search e Favorites 4 B d s 33 Address http 192 168 5 136 static configsindex html v Go Links Status Monitor R Jutbound Route Line Status Route Name Dial pattern Extensions pstnout i W Edit Delete Trunks Outbound Routes Inbound Call Control WR IVR Prompts Ring Groups Inbound Routes BlackList Other Settings DISA Conferencing Time Conditions Feature Codes Paging and Intercom System Settings a Options Music On Hold Prompts SIP Settinas Done Internet Figure 3 11 3 3 3 1 New Outbound Route Click New Outbound Route and fill in the corresponding information in the popup window 1 General Route Name Name of this Outbound Route Ex Local or Long Distance etc Dial Pattern Outbound calls that match this dial pattern will use this outbound route There are a number of dial pattern characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that start
66. rovides users a method to Auto Provision IP Phone after the Express Setup process Note Auto Provision functions fully test with Yealink IP Phone 3 3 4 1 Phone Add New Phone have two modes Add New phone in webpage and Upload the IP Phone s configure file 1 Add new phone via webpage Page 25 o o Yeastar MyPBX SOHO User Manual Click Create New Phone and fill in the corresponding information in the popup window 1 General MAC IP Phone s MAC address Name Name of this Phone Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call Key As Send Line Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively Create New Phone General Mac Call Waiting key Ae end Line Linet Extension Label Line Active Line Extension Label Line Active Lines Extension Label Line Active Lined Extension Label Line Active Lines Extension Label Line Active Lines Extension Label Line Active w Save A Cancel Figure 3 13 2 Upload the IP Phone s configure file to add new phone Click Upload a file and choose the configure file in the popup window Note the file format must be cfg 3 3 4 2 IP Phone Click Scan Yealink Phone System will scan Yealink s IP
67. rt SIF Di t Analog FXO yeastar SIP i Selected wf Save Cancel Figure 5 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with O will be routed to the SIP Trunk Page 9 o o Yeastar MyPBX SOHO User Manual 5 2 Incoming call 5 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit O to route the call to extension 500 and digit 1 to route the call to extension 501 1 Add IVR To add a new IVR go to IVR gt Create New IVR Edit IVR welcome Number J 660 Name welcome Prompt 9 default zl Custom IVR Prompts Play times E WaitExten E VW Allow Dialing Other Extensions d RevPress Everts Key Action Destination No Action sl No Action sl ue Action mo Action sl No Action sl No Action sl No Action sl No Action sl Timeout Connect to Extension i User Extension 500 E invalid Connect to Extension i User Extension 500 w Save A Cancel Figure 5 4 Page 80 o Yeastar MyPBX SOHO User Manual 2 Add I nbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR Edit Inbound Route General Route Name allin DID Number Caller ID Number 2 Trunk Sequences Available Trunks Selected Dir Analog FAO Dir Analog FX Digital Trunk
68. s with 9011 excluding 9011 itself The F will match any remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 LINXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Page 23 e Ze Yeastar MyPBX SOHO User Manual Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed For example if users must press O before dialing a phone number one digit should be stripped from the dial string before the call is placed Prepend these digits before dialing These digits will be prepended to the phone number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing Password The route password can be used to protect this route from being accessed without a password PIN User A pin number can be used for security instead of a password if set here Select a PIN set to use About PIN User more information please see here Note1 If PIN User is enabled in the r
69. sion Voicemail VR RingGroup Conference Room w Save A Cancel Figure 3 20 Destination 3 4 3 2 Delete Ring Group Select the item you d like to remove and press the Delete button 3 4 5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Page 35 o o Yeastar MyPBX SOHO User Manual A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer fe Efx Fie Edit view Favorites Tools Help Q pack is sl a A r Search e Favorites 4 Rb d s 33 Address http 192 168 5 136 static config index html vo Links Embedded Hybrid IP PBX for Small Businesses Manage Inbound Routes Status Monitor Ge Line Status New Inbound Route Route Name Pattern gt gt Basic pstnin WY Edit Delete Extensions Trunks Outbound Routes Inbound Call Control A VR MR Prompts Ring Groups Inbound Routes BlackList Other Settings DISA Conferencing Time Conditions Feature Codes Paging and Intercom System Settings a Options Music On Hold Prompts SIP Settinas Done Internet Figure 3 21 3 4 5 1 Create Inbound Route Click New Inbound Route to enter to the Manage Inbound Routes page 1 General Route Name A name for this inbound route Ex pstncallin etc DID Number Define the expected DID Number if this trunk passes DID
70. stname Set the host name for MyPBX IP Address Set the IP Address for MyPBX Subnet Mask Set the subnet mask for MyPBX Gateway Set the gateway for MyPBX Primary DNS Set the primary DNS for MyPBX Secondary DNS Set the secondary DNS for MyPBX 2 Advanced Settings A VLAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations IP Address2 and Subnet Mask2 Configure second IP Address and Mask in this text MyPBX can use this ip address access to another network VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN Page 58 0 Ze Yeastar MyPBX SOHO User Manual VLAN Gateway Set the Gateway for MyPBX VLAN Z MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help e Back 7 sl a A P Search 5 Favorites amp Address http 192 168 5 1 cgiWebCGI 1000 sl I cu Links A 8 e MyPB X Embedded Hybrid IP PBX for Small Businesses gt Network Settings Status Monitor Line Status Basic d DHCP No se Extensions Enable SSH Port 22 Trunks Outbound Routes Hostname MyPBX Auto Provision IP Address 192 168 5 1 Inbound Call Control 5 Subnet Mask 255 255 255 0 VR Gateway
71. tE 3 During Office Hours End Call Extension User Extension 500 Yoicehail Voicemail 500 Destination WR IVR welcome FingGroup RingGroup ringgroup_def z Conference Room Conference Room 640 wi DISA Outside Office Hours End Call Extension User Extension 500 4 Voiceha Voices 500 Destination IVR IVR welcome Ringsroup Ring Group ringgroup det Conference Room Conterence boom 640 a DISA af Save A Cancel Figure 5 5 Page 81 Le 9 Yeastar MyPBX SOHO User Manual APPENDI X A FAQ Q1 How to Register SIP device Al 1 Register SIP soft phone Download the x lite softohone from counterpath website www counterpath com After install the x lite right click the panel and select the SIP Account setting and then configure it Display Name 500 User Name 500 Password 500 Authorization Name 500 Domain 192 168 5 150 2 Register IP Phone for example Yealink s T28 IP Phone a Connect the T28 s Internet port to the switch And it can get the IP from your route b Press the OK key on T28 to get the IP of T28 c Put the IP on web browser then you can enter the T28 configure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other extension Q2 How do I reset MyPBX back to the fact
72. te the incoming calls to a specific Queue Outbound Routes Route the incoming calls to a specific outbound route Note This function can only be used after the configuration of SIP Trunk in Service Provider This function is mainly used for the connection of two branches For example Company A locates headquarters in the USA with a branch B in China A and B both have MyPBX phone systems Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B that can be done by this configuration 4 Outside Office Hours You can choose how to route incoming calls outside office hours Page 38 Le W Yeastar MyPBX SOHO User Manual create New Inbound Route x General Route Name DID Number Caller ID Number Distinctive Ringtone 8 Member Trunks Available Trunks Selected Dino a DSinp E a Din ZO a pstnsiF a tol 1 SIP VOIP 232 0 S1P During Office Hours A i Ly End Call C Extension Extension 500 Voicemail Voicemail 500 wi Destination C WR RingGroup Conference Room Queues Outbound Routes Outside Office Hours End Call Extension Extension 500 Co Yoicemail Voicemail 500 wei Destination C VR f Conference Room Queues C Outbound Routes Route Name pstnout y af Save AS Cancel Figure 3 22 3 4 5 2 Delete Routes Select the item you d like to remove and click De
73. tem that you would like to remove and press the Delete button 3 4 2 Queues Call Queues give users i e call centers an efficient means to have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequenced to one or more agents Note Dial Queue number to log in or Queue number to log out the queue For example if the queue number is 680 then agent can dial 680 to Page 29 e Ze Yeastar MyPBX SOHO User Manual log in or 680 to log out 1 General Queue Name A name for the Queue Queue Number Use this number to dial into the queue or transfer callers to this number to put them into the queue Queue Password You can require agents to enter a password before they can login to this queue Queue Agent Timeout The number of seconds an agent s phone can ring before we consider it a timeout Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out O for unlimited Queue Ring Strategy This option sets the Ringing Strategy for this Queue The options are RingAll Ring All available Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remembers where it left off in the last ring pass 2
74. tic DNS 1 ao fo fo f Static DNS 2 o Jo Jo Jo Static DNS 3 o loin WINS Save Settings Cancel Changes Figure D 1 Step 2 Enable DHCP Server on MyPBX Login MyPBX web interface System Settings gt DHCP Server gt Enable DHCP Server Administration Firmware Version 71 04 06 Ftherfast Cable DSL Router BEF SR44 Status Advanced Routing Basic Setup The Basic Setup screen is where basic configuration is performed Some ISPs Internet Service Providers will require that you enter the DNS information These settings can be obtained from your ISP After you have configured these settings you should set a router password from the Administration gt iManagement SCreen Completing the Internet Setup section is all that is required to set up for your specific ISP Please look at the table below to configure the Router for your Internet connection More Cisco SYSTEMS Page 88 0 Ze Yeastar MyPBX SOHO User Manual Embedded Hybrid IP PBX for Small Businesses gt DHCP Server Status Monitor Line Status DHCP Server Basic DHCP is not running Extensions Trunks Outbound Routes Auto Provision Iw Enable Gateway 192 168 5 1 Subnet Mask 255 255 255 0 Primary DNS 192 168 5 1 Secondary DNS Inbound Call Control Q VR IVR Prompts Ring Groups InboundRoutes BlackList 7 Save Cancel Other Settings Q V Save Cancel DISA Conferencing TimeConditions Featu
75. to Figure C 1 External IP Address your router s public IP address External Host your router s domain External Refresh Interval 20 seconds Local Network Identification 192 168 5 0 255 255 255 0 change this according to your network configuration NAT mode Yes Allow RTP Reinvite No Note Configuration of this section is only required when using remote extensions Enable STUN STUN Address STUN Port External IP Address External Hoste yeastar 3322 arg External Refresh Interval 20 Local Network Identification 192 169 5 0 255 25 NAT Mode yes Allow RTP Reinvite yes Figure C 1 Assuming that your router s host address is yeastar3322 org your local network is from 192 168 5 1 192 168 5 254 and the subnet Mask is 255 255 255 0 the MyPBX network settings should configured like Figure C 2 Page 85 J 49 Yeastar MyPBX SOHO User Manual DHCF Mo e Enable SSH Port 8022 Hostname MyPBX IP Address 192 166 5 101 subnet Mask 299 200 299 0 Gateway 192 168 5 1 Primary DNS 192 168 5 1 secondary ONS Figure C 2 MyPBX Network setting 2 MyPBX has a public IP it means you configure MyPBX Network setting as Figure C 3 DHCF Mo ze Enable SSH Pot 8022 Hostname MyPBX IP Address 221 249 2511 subnet Mask 2909 299 2000 Gateway 221 245 29 1 Primary DNS 202 101 103 GA Secondary ONS 20 101 103 55 Figure C 3 Next you should configure the
76. up Name This option defines a name for this group i e Sales Ring Group Name is a label to help you identify this group in the group list Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially Ring each extension in the group one at a time Seconds to ring each member 1 If the strategy is Ring All Simultaneously it means set the number of seconds to ring this group before routing the call according to the Destination if No Answer settings 2 If the strategy is Ring Sequentially it means set the number of seconds to ring a single extension before moving onto the next one 2 Ring Group Members An extension can be made a member of this ring group by moving it into the Page 34 Ze W Yeastar MyPBX SOHO User Manual Selected box 3 Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination New Ring Group Ring Group Name 625 Ring Group Number A25 Strategy Seconds to ring each member DI Ring Group members d Available Extensions Selected S004 SIP Ski SIE 5004SIF SEI SEET 500FCSIF SEI Destination If Mo Answer End Call Exten
77. us Monitor Line Status General Preferences Ring Timeout 30 Extensions MAX Call Duration 6000 Trunks Music On Hold calmriver Outbound Routes Auto Provision Tone Region United States North America HTTP bind pot 80 FXO Mode FCC Inbound Call Control WR Queues Custom Prompts User Extensions 500 Extension Preferences Ring Groups Ring Group Extensions 620 Inbound Routes f Blacklist Paging Group Extensions 630 Conference Extensions GA Other Settings DISA Conferencing Queue Extensions 680 Business Hours MH Extensions ABAD Feature Codes Reset to Defaults Paging Groups System Settings Options Firewall wv Save Cancel Done S Internet Figure 3 32 3 6 2 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving the intranet pass through the firewall which examines each message and blocks those that do not meet the specified security criteria 1 Enable Firewall Enable the firewall to protect the device 2 Common Rules Name A name for this rule e g HTTP Description Simple description for this rule eg Accept the specific host to access the web interface for configuration Page 49 Ze W Yeastar MyPBX SOHO User Manual Protocol The protocols for this rule Port Initial p

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