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MagnaQuest User Manual

1. TELEVISION J DE DisHonoured Cheques rennene ae oa mL Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs DisHonoured Cheques Select Language English w ambarish Help Logout Instrument Details Instrument Type Cheque ka Instrument No if Payment No ValueDate 15 03 2011 oo Once all the above details have been filled out press click Submit button Step 8 Receivables Generate Payinslip Opens Generate Payinslip page to update LCO s collected payment Fill out appropriate text boxes as indicated and also select the parameters for the drop down boxes as indicated Select Language English w ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts CustomerCare Provisioning Jobs Generate Payinslip Erter Mame Eg Banaswadi BANS Name Banaswedi Entity Balance 2056 Dr Payinslip No Please Select Currency Rupees Paymaode please select M To Date 15 03 2011 _Retrieve Generate PayinSlip Calculate Payinslip Amt ge FAVINGGE Once all the above details have been filled out press click Save button Date Printed 17 Mar 11 orinter htto www novapod TELEVISION Step 9 Receivables Deposit Payinslip Opens Deposit Payinslip page Fill out appropriate text boxes as indicated and also select th
2. Change Agreement pick tine Search Mr MADHU M GOWDA 080 323 H 59366815 10 M madhu m actty in Package G SPEED 510 218523 o7 03 2011 Amendments Package SPEED 110 gt SPEED 510 New Details Subscription Period Perpetual Pay Term 1 MONTH Standing Instruction Agreement Type pcSIsp w Addendum No Agreement No Start Date Expiry Date Last Action Balance Rs 275 Dr Existing Packa Jes Status Amendments Current Active Package Change Agreement Activated View SPEED 510 Package Details Old Details New Details Old Details Perpetual Package SPEED 510 SPEED 510 1 Effective start date 1103 2011 v 08 03 2011 MONE Branch Banaswadi vi Banaswadi ISP aside hen code 79 AIN JAGADEESH K remarks mm Total No Of Products Selected 1 Product SPEED 510 Select chow Selected View Product Details Product Details Type BROADBAND Group User Defined Aareement Attributes Atwibute Name SALE DATE Example Data Package Speed 510 Start date 11 03 2011 Collection Agent Suresh K Branch Banaswadi Salesman Code Jagadeesh Clear Print Bill amp Collect Value Subscription Period Perpetual Pay Term 1 Month Standard Instruction NONE Agreement Type BCS ISP Remarks If Any Fill out the required details and click Save button Date Printed 17 Mar 11 TELEVISION Step 2 Orders Reconnection Fill out
3. View Payment x gt CG 202 83 23 14 MOSubscribe Default aspx tabid 322 amp ctl ViewCollection amp isEntity 0 View Payment From Date ma Select Language English Te ambarish Help Logout Entity Type Subscriber Biz Entity Banaswedi jaci Name LOKESH BABU Document No Go To Date sel Search Balance Rs 950 Cr Account No New Payment Action Document No Account No Collected By Date Pay Mode Amount Edit Print Cancel 744680 153145 Banaswedi 07 03 2011 Cash Rs 850 Date Printed 17 Mar 11 orinter htto www novapod TELEVISION Once all the above details have been filled out press clicks New Payment button Step 3 Receivables Cancell Payment Open the Customer Cancell payment page On the main screen of the MQ subscriber click on the Receivables link Then click on Cancell Payment link After filling the Account no click Go button Customer payment page will appear Select Language English ambarish Logout SC Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Se teie CC NG a Search Mr LOKESH BABU Balance Rs 250 Cr Payment Details Paymode Cash Amount 850 Payment Date 07 03 2011 Subscriber Currency RS Collecting Entity Banaswadi Collecting Entity Type
4. 4 a iw i m rel 33 Select Language English w ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs New Agreement Quick Links Search Mr MADHU M GOY D A 9926681510 M madhu m acthy in Balance Rs 73 Dr Package Details Do a Perpetual v Package SPEED 110 bd Pay Term 1 MONTH Instruction Type Agreement start y l d l Remarks 0 Total No Of Products Selected 1 Product Details Show Hide Product Details Selected Select Product Type Group SPEED 110 BROADBAND Hardware Details Serial Number Loan Scheme Add mi G SALE v WIFI Router vi 9538886504 Select ne Transaction Type Ite User Defined Agreement Attributes Attribute Name value Once all the above details have been filled out press click save button and then Bill amp Collect button Date Printed 17 Mar 11 NVW HOVADO TELEVISION 3 Payment Microsoft Internet Explorer File Edit View Favorites Tools Help peck v x a A JO Search JF Favorites eo B te iw en Fel 3 pe 4 uefrnder Address E http 202 83 23 14 MQSubscribe Default aspx tabid 140 amp ctl CollectionsNew amp dnvType Bill Go Links GS AntiPhishing 7 Oe ae ae hi Select Language English Y ambarish Help Logout BROADBAND Payment Entity Type Subscriber v Account No 153143 User name Go Mobile Decod
5. From 15 09 2010 To 15 03 2011 Action Account No Date Bank Name Branch Name Pay Mode Amount Paid Receipt No 1 No data found Once all the above details have been filled out press click Search button Date Printed 17 Mar 11 orinter htto www novapod TELEVISION Step 6 Receivables Payment Followup Opens Payment Followup page to update payment collection follow up Fill the appropriate Account no for the customer and also appropriate values in the text boxes as indicated re JER E http 202 83 23 J4 MOSubscribe Default aspx tabid 178 OP O mesnnn EG sup Favorites sta Suggested Sites Get More Add ons Je Payments Followup Select Language English ambarish Help Logout BROGDBOAND Payments Followup Prepaid Subscriber Account No 153145 Due Amount Between 500 And Banaswadi In Company Den a Subscriber Type Leased Line Branch Ad OLD FollowJp Stage Days Since Last Stage 0 To Remarks FollowWp Date 15 03 2011 Mark Selected Accounts As ACTIVE Account Details Account Name FollowUp Stage Balance Su Hi History Mark As Reason 250 View View ACTIVE OTHER ISP Step 7 Receivables DisHonoured Cheques Opens Dishonored Cheques page to update the details of the cheques pay orders that are bounced in the system Date Printed 17 Mar 11 orinter htto www novapod
6. Once all the above details have been filled out click Search button Step 3 Jobs Bulk Upload Open the bulk upload to upload files to respective departments 23 14 MQSubscribe 7 Favorites qa E Suggested Sites Get More Add ons View Uploaded Files a ee i 1 Select Language English ambarish Help Logout L BROGDBAND View Uploaded Files UploadType PTE g From Date 17 02 2011 vi To Date 17 03 2011 vi Status All Business Entity Banaswedi ka User Id All ka UploadFile Upload File UploadType ACCOUNTWISE PAYMENT UPLOF Select File Once all the above details have been filled out click Upload button Date Printed 17 Mar 11 Page No 45 Se orinte MLD WWW NOVApO OM
7. x a A po Search Slp Favorites B cae fiw be lan rel 2 Address 2 http 202 83 25 14 MOSubscribe Default aspx tabid 464 Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables k Accounts Customer Care Provisioning Jobs View Cr Dr Note Staging credit Note Debit Note Entity Subscriber wk Account No 153145 Account O charge From Date 01 03 2011 mn To Date 16 03 2011 na Once all the above details have been filled out click Retrieve button Date Printed 17 Mar 11 TELEVISION Step 6 Accounts View Cr Dr Note Open the View Cr Dr Note Page where subscriber credit or debit notes can be viewed View Cr Dr Note Microsoft Internet Explorer File Edit View Favorites Tools Help a x a AP OY search Lali A ee fw z lan rel 28 Select Language English vi ambarish Help Logout Home Subscriber Info Orders Logistics Gilling Receivables Accounts Customer Care Provisioning Jobs view Cr Dr Note credit Note Debit Note Entity EEE Account No 153145 account charg From Date 16 03 2011 zA To Date 16 03 7011 Te Once all the above details have been filled out click Retrieve button Step 7 Accounts Business Entity Account Summary Open the BE Account Summary Page where Business Entity Transactions made can be viewed Business Entity Account Summary Microsoft Internet Explorer File Edit View Fa
8. Package SPEED 110 gt SPEED 510 08 03 2011 11 24 26 AM Ticket Mo 1432217 Generated For the Account Number 153143 07 03 2011 6 07 27 PM Moyed ta stage ACTIVED FROM HOLD with effect fram 07 03 2011 ho l fb Internet ml Date Printed 17 Mar 11 Page No 2 TELEVISION How to know it worked Confirmatory test The user can confirm that he she is logged in by checking the highlighted sections above Exceptions Errors Troubleshooting If the proper name or listing does not appear then the user can change for Spelling mistakes or search with other search criteria like User name Account No Mobile Number etc See Also N A 2 New Subscriber Creation Summary The process of creation of customer for Broadband and IPTV services is described below Pre requisites 1 Completely filled out customer information on a Customer Application Form CAF 2 Open IE and type http 202 83 23 14 maqsubscribe click on the MOS Login 3 Login with the login password provided Services Concerned Broadband IPTV Procedure Description steps Step 1 Subscriber Info Open the Customer Creation dialog box On the main screen on of the MQ Subscriber click on the Subscriber Info link Then click on Register new subscriber link Customer creation dialog box will appear The fields which show are mandatory Date Printed 17 Mar 11 TELEVISION Home Microsoft Internet Explo
9. Sale Id Loan Id Description Item Code Service Charges Quantity OneTime sale Details not Found Remarks ee Invoice Proforma Invoice Clear Once all the above details have been filled out press clicks Invoice button and then Proforma Invoice button Step 3 Billing Deposit It is the choice where customer s deposit is updated Fill out the Account no Mobile no in the Deposit Page and click Go button If the customer s detail is available then click Add button Also select the appropriate one from the category drop down box TI WWW NOVADO OM EE ll Date Printed 17 Mar 11 Page No 1 5 El TELEVISION 4 Deposits Microsoft Internet Explorer File Edit View Favorites Tools Help pack ki x Ej A po Search SF Favorites pa A ee fiw rel 28 Address 2 http 1 202 83 23 14 rmM0Subscribe Default aspx7tabid 170 a EE Thi Aer Select Language English ambarish Help Logout BROGDEANDE Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Deposits Search Mr LUE H BABU 05399966 14 M lokesh_nanda redifimail com Balance Rs 50 Cr Package ALL jage Payment Status All S Subscriber Currency Rs Subscriber Balance 850 Cr Retieve Delete New Deposit Details a Package Service Deposit Deposit Amount Start Date Remarks Hs Paid Statue months C speeD210 NONE w SECDEP
10. Status Jeu Preferred Date amp Time 16 03 2011 17 07 aan sues Customer called to complaint internet not working traubleshooted and found Browser Ticket Description Fore Hotes Resolution BROWSER PROBLEM w Problem Details Problem Remarks Clear Savet Close Modify Ticket Example Data Account No 153145 Resolution Browser Problem Ticket Priority Higher Notes Remarks If Any Employee Madhu Preferred Date amp Time 16 03 2011 17 07 P M Ticket Type COMP Ticket Description Remarks Fill out the required details and click Save button and Modify Ticket button to modify ticket details Step 9 Customer Care Ticket Tracking amp History Open the Ticket Tracking amp History Page Is used for tracking the changes made to the ticket or to the work order Also select the effective Ticket no Account no Date Printed 17 Mar 11 TI WWW NOVADO TELEVISION TicketT racking amp History Microsoft Internet Explorer File Edit View Favorites Tools Help sack r i EI A po Search 5 7 Favorites Ea A ce iw lan rel 2 Address e http 202 83 23 14 MOSubscribe Default aspxrtabid 188 gr Select Language English vi ambarish Help Logout EROODEONO Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs TicketTracking amp History Ticket Details Subscriber Marne Preferred Date amp Ticket eston
11. 850 NONE 153143 07 03 2011 Debit Instruments Drinstrument Drinstrument Amount Balance Date Amt Paid Amount HL Clear View Distribution Show Details Remove Credits Select All Also you will see the customer details in the main screen of the customer center This means that the customer is successfully created Step 12 Receivables Dealer Online Payment Opens Dealer Online Payment page to update Dealer Online payment Fill out appropriate text boxes as indicated and also select the parameters for the drop down boxes as indicated Date Printed 17 Mar 11 orinter htto www novapq TELEVISION File Edit View Favorites Tools Help O O HBOS Home Subscriber Info Orders Logistics Billing O Search fr i ce fiw 7 Receivables Bas Select Language English ambarish Accounts Customer Care Provisioning Jobs Dealer Online Payment Account Ho 153112 Name BANASWADI Balance Rs 2056 Dr Details Paves Payment Cate Open Item BIN Currency Payment Amount Test 16 03 2011 Business Entity Account Fis Remarks Collection Amount Once all the above details have been filled out click Ok button 6 Accounts Summary The process of entering transactions of company through debit and credit accounts Step 1 Accounts GL Account Summary Open the General Ledger of company transactions through Financial Year On the main screen of the MQ Subscrib
12. Call Type Boe In Bound Boe Gut Bound Resolution Ess Ticket History Status Created Date User Id Employee Ticket Type Priority Call Type WorkOrder History Select Action Workorder No Date Problem Description Price Status Scheduled date Scheduled Start Time Scheduled End Time Employe Once all the above details have been filled out click Save button Step 10 Customer Care Call Report Open the Call Report Page is used for updating status of a particular complaint tracking the changes made to the ticket or to the work order First update Ticket No Work order No on the Call Report page then click Retrieve button Date Printed 17 Mar 11 NVW HOVADO TELEVISION Call Report Microsoft Internet Explorer File Edit View Favorites Tools Help pack h x Ej S search S gt Favorites gA 5 y gt co fiw lan rel Be Address 2 http 202 83 23 14 rmM0Subscribe Default aspx7tabid 189 Select Language English we ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Call Report Workorder no Ticket na Subscriber Mame Technician Name 29 BRM MADHU I Status Created Date oste eroso senm marme C wo charges Sum Problem Details Resolution Ao ial Maternal save Clear Pant Once all the above details have been filled out click Save button Step 11 Custom
13. PM nareshkb ASSOCIATION Association done for Item HGW Serial No 9538886614 with Package SPEED210 49 05 PM nareshkb GENREQ SMS sent to Mobile No 919538886614 with the Message Id 12065666 49 05 PM nareshkb PAYMENT Received payment for 850 with payment no 744680 with paymode CA 44 02 PM nareshkb GENREQ SMS sent to Mobile No 919538886614 with the Message Id 12065663 44 01 PM nareshkb WORK ORDER Work order 1329336 Generated For the Account Number 153145 44 01 PM nareshkb TICKET Ticket No 1432215 Generated For the Account Number 153145 Provisioning Request Setup With Process Request Id 512414 and Business Process NEW AGREEMENT and Agreement Id 404268 Added Package SPEED210 with standing instruction NONE SubscriptionPeriod PC Payterm 1 Promotion NONE Dealer BANSWD Outlets 1 07 03 2011 6 52 36 PM nareshkb GENREQ 07 03 2011 07 03 2011 07 03 2011 07 03 2011 07 03 2011 07 03 2011 07 03 2011 07 03 2011 nn mn mammas nm A 07 03 2011 6 44 01 PM nareshkb SETUPREQ 44 01 PM nareshkb SUBSC mi Once all the above details have been filled out click Retrieve button Step 16 Customer Care Move Work Order Open the Move Work Order Page is used to when a subscriber shifts from one location to another when subscriber shifts service to new location Date Printed 17 Mar 11 TELEVISION Move Work Order Account No 153145 User Name O Mr LOKESH BABU 9533336614 M lokesh_nanda rediffmail com B
14. the Reconnection Page Also select the appropriate one from the category drop down box Reconnection Microsoft Internet Explorer File Edit View Favorites Tools Help ee F x E A P Search Mos Ee f r d DS fw lan rel 33 Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Reconnection Search kr MADHU M GOWDA 00 323 H 99266815 10 M madhu m actty in Balance Rs 73 Dr Existing Packages Package Agreement Type Pay Term Last Action Status Subscription Period Standing Instruction Disconnection Date Package Details Standing H NE Instruction a Ks CO i C H 404 iy Salesman Code Cade BETOL Expiry Date Outlets i __ __ J Connection Date 11 03 7011 r Promotion Moye Branch Remarks CS Subscription Period Pay Term i MONTH Yiew Product Details Save Clear Bane Example Data Connection Date 11 3 11 Agreement No CAF No 4 Billing It is the choice where customer monthly invoice is displayed in the webpage Step 1 Billing View Invoice Fill out the Account no in the Invoice Page and click Go button If the customer s detail is available Date Printed 17 Mar 11 NVW HOVADO TELEVISION File Edit View Favorites Tools Help pack 5 x E A po Search Se Favorites e f r lan rel Pr Select Language
15. to search tickets based on filters such as Account No Ticket No i Ticket Status e 9202 83 23 14 MQSubscribe Default aspx tabid 194 Select Language English e ambarish Help Logout vables Accounts Customer Care Provisioning Jobs Ticket Status Ticket Details Smartcard No Account No Ticket No Ticket Type Ticket Status Employee Escalation Status Escalation Type Escalation Level Ez e List Of Tickets Total No of records 2 ch Ticket No Account No Name Ticket Type Notes Ticket Date Status Employee 29 FIN 1432216 153145 LOKESH BABLI COMPLAINT 07 03 2011 19 06 Closed SRIDHAR KS 9 PIN 1432215 153145 LOKESH BABU NEW INSTALLATION 07 03 2011 18 44 Completed SRIDHAR KS Once all the above details have been filled out click Search button Step 19 Customer Care Team Wise Work Order List Open the Team Wise Work Order List Page is used to get team wise list of all the work orders that have been assigned to a particular team based on shift date Team Wise Workorder List Team 79 CUSTOMER C Shift Date Once all the above drop down boxes are selected and then click Retrieve button Date Printed 17 Mar 11 orinte MLD WWW NOVApO OM TELEVISION Step 20 Customer Care Create Followup Team Open the Create Followup Team Page is used for document follow up process While booking a package if a subscriber s document is not attached then the subscriber can be followe
16. 1 2 3 4 5 6 7 8 TELEVISION Atria Convergence Technologies MagnaQuest User Manual Table of Contents Logging into MagnaQuest Subscribe rrrrrrrrrrrrrrrnnnnnsssrrrrrrrrrrnnnnsssssrrrnvrrrrnnnesesns 1 New Subscriber CreatiOn rsrrrrrnnnrnnnnnvrrnnannvrrnrnnvrrnnnnvrrnrnnvvrnnnnnvrnsnsnvrnnennvvnsnnnnnnenn 3 Orders Creation New Agreement mrrvvvvrvvvvvnrsrrrrrrrrrvrrrnnnsssrssrsrrrrrrnnnessssssnnnn 10 BUNN end 13 Receivables rrrnrrrrrnnonrvrrornonrvrronnanrvnronnnnrnnnonnannnnrsnnnnrnnrsnnnnrnnrsnnnnnenrnnnnnrnnrsnnnrensnnnn 19 PCO IME EE ee 27 EE SL 0 EEE 41 TELEVISION 1 Logging into MagnaQuest Subscribe Summary The process of logging into the MQ Subscribe is described below Pre requisites Internet Explorer Login id and password for the user Services Concerned ALL Procedure Description steps Step 1 Open IE and type http 202 83 23 14 masubscribe click on the MQS Login e Step 2 Login with the login password provided gt Home Windows Internet Explorer len x CORRA E http 202 83 23 14 MQSubscribe Default asprttabid 1 amp ctl Login x w Home Rv v teh Page v GC Tools x gt Select Language English Help User Identification Step 3 On the Main screen of the MQ Subscribe click on the Subscriber Info link and select Subscriber Enquiry Home Microsoft Internet Explorer PENG ar Fie E
17. BU Employee Z29 CLE SRIDHAR KS Receipt No 1567 Receipt Date 07 03 2011 Book No 555 Remarks test Account Details Cancellation Date 11 03 3011 Remarks Payment for the month of Feb 1i Cancel Payment Clear Once all the above details have been filled out click Cancell Payment button Step 4 Receivables View Payment Staging Open the Customer Payment staging page to authorize the concerned person to issue hardware items and packages Date Printed 17 Mar 11 TI WWW NOVADO TELEVISION c 202 83 23 14 MQSubseribe Default aspx tabid 3 Select Language English ambarish Help Logout Please Select E Account No 153145 Collecting Entity Status New iw From Date To Date Collection Staging Details Select AccountNo StagingNo PaymentDate AmountPaid StagingDate CollectorType CollectorCode Status PaymentMode l Make Payments View Staging Details Once all the above details have been filled out press click Save button Step 5 Receivables View Payment Staging Opens Suspense Payment page to know the payment collection received against incorrect account numbers E er Pa r r ml oss ken sr Favorites sae E Suggested Sites E Get More Add ons J View Suspense Payments a E E E a Tra Select Language English w ambarish Help Logout BROAPDBAND View Suspense Payments Bank Name ALL ir Paymode ALL a Receipt No 115768
18. Care Provisioning Jobs Change Password User Name Existing Password New Password Confirm Password Step 7 Subscriber Info Statement of Account Options Statement Of Account Microsoft Internet Explorer File Edit View Favorites Tools Help pack hA x BE A po Search 5 7 Favorites EA B cae iw lan rel pr Address 2 http 202 835 235 14 rm0Subscribe Default aspx tabid 391 EEE TAA Select Language English we ambarish Help Logout BROGDBAND Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Statement Of Account Account No 153143 Name MADHU M G0 Ww DA From Date 01 03 2011 e To Date 11 03 2011 an Soadtls_i Enter appropriate Account No of the customer along with from and to date and then click on Submit button If the action is successful details will automatically appear Date Printed 17 Mar 11 NVW HOVADO TELEVISION 3 Orders Creation New Agreement It is the choice where customer agreement summary IS displayed in the webpage Enter Account No and then click Go button Select appropriate Package for the customer along with Pay term and Standard Instruction and other details and Click on Add button Then select appropriate details and enter Serial Number of the CPE New Agreement Microsoft Internet Explorer File Edit View Favorites Tools Help pack B A P Search 5 Favorites
19. E Mail Contact Details Address Type Primary address Type Building House Ma Flat Ha 706 Block Ma Address3 State BON Login Id Hetwork Endpoint Parent ID ok se KARNATAKA BuO BHP 01 10 ar barisho010311 Date Printed 17 Mar 11 Login Details Password eesesere Additional Details Home Phone Tie Code ee Address J Area Mame Babusapalya hl Mobile Confirm Password eeeseess TELEVISION After filling the Subscriber Details scroll down to fill out the remainder of items Fill out the Owned Hardware Details section by selecting CPE Type and update by entering appropriate values in Serial number and Provisioning Attribute Fill out the User Defined Attributes section by updating BONTU amp CPE and payment modes details and also other details to be updated by selecting the appropriate drop down boxes s Register New Subscriber Microsoft Internet Explorer File Edit View Favorites Tools Help sack a A po Search S gt Favorites A oS iw Lgl rel i A Item Serial Number Provisioning Attibute Service Type Ek WIFI Router wt 3323059556615 25325956615 All User Defined Attributes Attribute Hame value Date of Birth 01 03 2011 can Wedding Anniversary 0603 7011 2 Pay Mode Others wt Seller Name Natraju USER SYSTEM INFO PERSONAL COMP 4 PREMISE STATUS Owned VERIFICATION STATUS POSITIVE BONU INSTALLED Ye
20. English vi ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs View Invoice Biz Entity Banaswadi i From pate JE To Date Tr Search Invoice Type Normal Paid Status UNPAID hl Due Datel el Name MHAD DHU M GOWDA Balance Rs 873 Dr EMSS ee PEDRE Type Date Amount AE E Remarks 153143 INVOICE 11 03 2011 875 o Invoice Next click on the Document No link Invoice screen will look as below View Invoice Microsoft Internet Explorer File Edit View Favorites Tools Help pack D a A P Search 7 Favorites pa B ca T an rel 33 Address 2 http 1 202 83 23 14 rm0Subscribe Default aspx tabid 397 Select Language English we ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs View Invoice Entity Type Account No 153143 DocumentNo Go Biz Entity Please Select Fram Datel J To Datel Search http 202 83 23 14 Invoice Microsoft Internet Explorer x Invoice MADHU M GOWDA Heen pa 153143 ACT ACT AD Business Entity BANSWD ACT Invoice No 1311961 BWO BHP 01 10 100 22 6 Invoice Date 11 03 2011 BANGALORE Invoice Amount 75 Amount Paid 0 Agreement No Descnpton Package Service Amount Charges 215525 SUBSCRIPTION CHAR GES O7 03 2011 07 03 2011 SPEED110 MONE 19 35 218523 SUBSCRIPTION CHARGES O8 03 2011 31 03 2011 SPEEDS10
21. Help sake NE Fl g tia ba oe a Address Links se AntiPhishing ga Fn Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts CustomerCare Provisioning Jobs Subscriber Enquiry Account Mo 153145 User Name Mobile Go Search Mr MADHU M GOWDA ACT 080 323 H ACT AD BWD BHP 01 10 100 22 6 9986681510 M BANGALORE India 560043 madhu m actty in Subscriber Info Other Info NetOpAccountName madhu m actty in 3 Status Active CURU 0 0 MB BB BROADBAND z Branch Banaswadi Balance Rs 2 Cr Agreement Info greement No 218523 Package Plan SPEED 510 Status Activated Start Date 07 03 2011 End Date 30 12 2300 Last Action CHANGE AGREEMENT Entitlernents RELATION PARENT AC NO TIECODE FOLLOWUPSTATUS FUTURETRANSACTION ALTERNATE HO NOME NOME NONE ACTIVE NOME Recent Tickets New Ticket Show All No Date Type Status Assigned To Descnpton 1432217 08 03 2011 mga Customer is moved to Hold Stage Followup the 11 24 33 AM FOLK EE E EEEE NER ENE SETA customer to retain or disconnect 1432214 07 03 2011 F 5 40 00 PM COMPLAINT CLOSED 29 PIN SRIDHAR KS test 1492213 07 03 2011 MEW INSTALLATION CLOSED 29 PIN SRIDHAR KS test completed 2 24 24 PM Recent History Description 08 03 2011 1 39 26 PM Change package confirmed for the Package SPEED510 08 03 2011 1 37 20 PM Amendment done wef 08 03 2011
22. NATAKA pr Status Unassigned Next Call Time Any ll Followup Status All From Date i6 02 2011 a To Date 16 03 2011 a Next Call Datei6 03 2011 sea Contact Details Email sid Team Al sf Employee 79 CLE JAGADEE Clear Once all the above details have been filled out click Retrieve button then click Save button Step 14 Customer Care Ticket Status Open the Ticket Status Page Is used to search ticket based on filters Such as Account number and Ticket no Ticket Status amp C 202 83 23 14 MOSubscribe Defaultaspx tabid 194 Select Language English ambarish Help Logout EEE SE Ticket Details Smartcard No Account No Ticket No sd Ticket Type Ticket Status Employee Escalation Status Escalation Type Escalation Level i ES ser List Of Tickets Total No of records 1 2arch Ticket No Account No Name Ticket Type Notes Ticket Date Status Employee 29 PIN 1432216 153145 LOKESH BABU COMPLAINT test 07 03 2011 19 06 Closed SRIDHAR Once all the above details have been filled out click Search button Step 15 Customer Care Transaction History Open the Transaction History Page display complete record of every transaction performed for a Subscriber Date Printed 17 Mar 11 orinter htto www novapod TELEVISION e C 202 83 23 14 MOSubscribe Default aspx tabid 254 Select Language English ambarish Help Logout Transaction History
23. WMOHE 774 19 Adjustments Round off type Adjustments 231 Taxes 218523 CESS of 2 On SERVICE TAX SPEEDL10 M NE 03 218523 SECONDARY CESS of 1 On SERVICE TAX SPEED110 NONE O1 218523 SERVICE TAX of 10 On SUBSCRIPTION CHARGES SPEED110 MOE 93 218523 CESS of 2 On SERVICE TAS SPEECS10 MONE vod 218523 SECONDARY CESS of 1 On SERVICE TAX SPEEDS10 MONE pt 218523 SERVICE TAX of 10 On SUBSCRIPTION CHARGES SPEEDS10 NONE 41 Charges 793 54 Discounts 0 Adjustments 0 23 Taxes 81 69 TELEVISION Step 2 Billing Invoice It is the choice where customer monthly invoice is generated Fill out the Account no Mobile no in the Invoice Page and click Go button Invoice Microsoft Internet Explorer File Edit View Favorites Tools Help pack F x a A po Search SP Favorites B te fr lan rel 2 Address 3 http 1202 83 23 14 MOSubscribe Default aspx tabid 169 Select Language English ambarish Help Logout Billing Receivables Accounts Customer Care Provisioning Jobs Invoice Entity Type Subscriber b l Account Ha MTT User Mame sid Mobile P538896504 Decoder sid Search Balance Rs 873 Dr A ig Invoice Date 11 03 2011 a invoice Till 11 03 2011 a All Agreements and OneTimeCharges Date Agreement Details Package Agreement No Invoice Till Date Pay Term Price Subscription Period Expiry Date Payterms For Advanced Billing SPEED 510 218523 31 03 2011 1 1000 PE OneTime Sale Details
24. alance Rs 850 Cr Subscriber Details ee EE Hed Address2 Address3 Location Type Building Flat No House No Block No ft Type Normal me P 0 Box ZIP Code 560027 Country India e State KARNATAKA City BANGALORE e Area Name Babusapalya pr BONU BWD BHP 01 10 suilding Te HuB Transponder Tr ee Contact Details Mobile 9538886514 Office Phone m 3 Home Phone i Alternate Email lokesh_nanda rediff Additional Details Disconnection Date 16 03 2011 22 35 ee Connection Date 16 03 2011 22 35 DE a NM mo Once all the above details have been filled out click Go button then click Save button Step 17 Customer Care Assigned Followup List Open the Assigned Followup List Page is used for prospect follow up process to call the prospects and convert them as subscribers by specifying product package advantages Followup Details Select Language English ambarish Help Logout ves Tyne respect Follow il Status Next Call Date 16 03 2011 ae Next Call Time Any ing search Prospect Number Name Next Call Date Next CallTime Notes Team State _ R o 257732 RenjanP COMPLETED 16 03 2011 AO AM 11 AM Testing 9SL a EDGE EE Once all the above details have been filled out click Retrieve button Date Printed 17 Mar 11 0 WWW NOVADO TELEVISION Step 18 Customer Care Ticket Status Open the Ticket Status Page is used
25. ber Balance 850 Cr Credit Note Mo Select Subscriber Currency CreditTowards Tran Date 16 03 2011 Ss Account Details Select Balance Credit Amount Open Item BIN C 850 o MONE o o HW Adjustment From Date 16 03 2011 Retieve History Adjustment To Date Adjustment Value hoo oO o O Adjustment Type Reason DISCONNECTION CREDIT ADJ Aiea Late Payment Fees Adjustments History For Selected Account Open Item BIN Reason Dr gt Adjustment Gave Save N0 Staging Date Printed 17 Mar 11 TELEVISION Once all the above drop down boxes are selected then click Update button Step 3 Accounts DebitNote Open the Debit Note Page wherein Debit note is posted for subscriber s account due to various reasons On the main screen of the MQ subscriber click on the Debit Note link Then filling the Account no click on Retrieve button DebitNote Microsoft Internet Explorer File Edit View Favorites Tools Help pack x E A po Search SP Favorites ee iw um rel 3s Address 2 http 1 202 83 23 14 M0Subscribe Default aspxrtabid 183 Select Language English ambarish Help Logout DebitNote Entity Subscriber vi Mame LOKESH BABU Subscriber Balance Account Mo 153145 Subscriber Currency Debit Nate No Select Debit Towards Accounts vi Tran Date 16 03 2011 i Account Details Balance Debit Amount Open Item BIN 250 MONE 0 Hi Fetreve History Ad
26. d up through this screen by the CSR 4 Create Followup Item p 4 P MOSubscribe an tay 689202 83 23 14 MQSubscribe Defaultaspx tabid 449 Select Language English ambarish Help Logout Followup Type Document Follow Ref Doc No 2564 Business Entity Banaswadi w State KARNATAKA pr marie Address prof Passport Once all the above details have been filled out click Save button 7 Provisioning Summary The process of send and receive provisioning request for different process like activation disconnection reconnection change and renewal of a package Pre requisites Login id and password for the user MQ Subscribe application should be available on the user s PC Active customer is required Step 1 Provisioning Subscriber Package Hardware Association Open the Subscriber Package Hardware Association to map hardware with subscribed package Date Printed 17 Mar 11 TI WWW NOVADO TELEVISION C 202 83 23 14 MQSubscribe Default aspx tabid 209 i 19 Ker Select Language English ambarish Help Logout BROGDBANE Subscriber Package Hardware Association Search r LOKESH BABU 9538386614 M lokesh_nanda rediffmail com Balance Rs 850 Cr Package Agreement No Agreement Type Product Wise Hardware Details Serial Number Product Existing Hardware Details Package AgreementNo Item Code SerialNumber _ Item Type SPEED 210 218526 He
27. dit View Favorites Tools Help Back us x a A ik Search JF Favorites EA B da fiw X bas rel pr gt gt Address El http 202 83 23 14 MQSubscribe Default aspx tabid 1 vi Go Links amp AntiPhishing 7 1 Ke Select Language English Y ambarish Help Logout BROADBAND Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Subscriber Enquiry Register New Subscriber Modify Subscriber Account Summary Setup Statement Of Account Date Printed 17 Mar 11 orinter htto www novapod TELEVISION Step 4 Enter the User Name or any of the other search criteria listed in the Subscriber Enquiry page lf there are more than one listings click on the correct one and then click on Go Subscriber Enquiry Microsoft Internet Explorer File Edit View Favorites Tools Help w Back us x a A gt Search sr Favorites EA b 54 vr iw x lan rel Pr A 4 P g i gt A Oefene Address E http 202 83 23 14 MQSubscribe Default aspx tabid 131 v Go Links er AntiPhishing 7 Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Subscriber Enquiry Quick_Links Account No 153143 User Name Mobile MT Go Search Step 5 The user will now be logged in and the screen will look as below Subscriber Enquiry Microsoft Internet Explorer File Edit View Favorites Tools
28. e parameters for the drop down boxes as indicated er Te Wen SEARCH de Favorites 5 Bsr Sites Get More Add ons J E ii ENE REGNE T Select Language English 3 ambarish Help Logout BROTDBOAND Deposit Payinslip Entity Name Entity Code Banaswadi BANSWD Name Banaswedi Payinslip No ERE reer irs Entity Balance 2056 Dr Currency Rupees Reference No Paymode please select Value Date 15 03 7011 Bank Name fi Please Select A Remarks Once all the above details have been filled out press click Save button Step 10 Receivables Mark Credit Opens Mark Credit page to update Credit Note s Fill out appropriate text boxes as indicated and also select the parameters for the drop down boxes as indicated Date Printed 17 Mar 11 orinter htto www novapod TELEVISION G H http 202 83 23 14 MQSubscribe Default aspx tabid 276 x GI 0 mesen yg e fol ol DE sup Favorites sos Suggested Sites Get More Add ons Mark Credits ER PAET Select Language English ambarish Help Logout Entity Type Subscriber Account No 153145 Smartcard No Name LOKESH BABU Balance R5850 Cr Submit Credit Instruments CrInstrument No Crinstrument Type Total Cr Amt Undistributed Amt Open Item BIN Account No CrinstrumentDate FA er COLLECTION leso
29. er Search Mr MADHU M GOWDA Balance Rs 873 Dr New Payment Collecting Entity Banaswadi v Payment Amount p o Payment Date 11 03 2011 Fa Subscriber Currency Rupees Employee 29 AIN JAGADEES Paymode CASH vi Receipt No Receipt Date 11 03 2011 ese Book o oo Payment Allocation Details Distribute towards Debit Instruments Pim Details Amount Balance Payment TDS Account No Number Type Date Amount paid Ascot A t A nt Remarks 153143 1311961 INVOICE 11 03 2011 875 23 0 23 875 fo sdf invoie MQSubscribe is copyright 1998 2011 by MagnaQuest All Rights Reserved amp Internet Atria Convergence T Payment Microsoft I MQSubscribe Micros T SMS End User doc C Once all the above details have been filled out press click save button Step 1 Orders Change Agreement Fill out the Change Agreement Page As required please select the parameters for the drop down boxes and fill out the text boxes as indicated Date Printed 17 Mar 11 TELEVISION Change Agreement Microsoft Internet Explorer File Edit View Favorites Tools Help Beck b ix EB A p Search 7 Favorites Ea A i S Address ST E Home Subscriber Info e http 02 83 23 14 MQSubscribe Default aspx7tabid 141 Drders Logistics Billing Receivables Logout Select Language English vi ambarish He Accounts Customer Care Provisioning Jobs
30. er click on the Account link Then click on GL Account Summary link Date Printed 17 Mar 11 TI WWW NOVADO TELEVISION GL Account Summary Microsoft Internet Explorer File Edit View Favorites Tools Help pack x Ej A po Search 7 Favorites pa B ee iw lan rel 2 Address 2 http 202 835 235 14 rm0Subscribe Default aspxrtabid 181 VAERE wera Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs GL Account Summary From Date 14 02 2011 oo To Date 16 03 2011 ea Print Wen Account Hame INNSTL SA Currency Once all the above drop down boxes are selected then click Search button Step 2 Accounts CreditNote Open the Credit Note Page wherein Credit note is posted for subscriber s account due to various reasons On the main screen of the MQ subscriber click on the Credit Note link Then filling the Account no click on Retrieve button CreditNote Microsoft Internet Explorer File Edit View Favorites Tools Help pack v x a A p Search S Favorites g2 A G fiw lan rel 2 Address 2 http i 202 83 23 14 MOSubscribe Default aspx tabid 182 Select Language English ambarish Help Home Subscriber Info Orders Logistics Biling Receivables Accounts Customer Care Provisioning Jobs CreditNote Entity Subscriber Name LOKESH BABU Account Mo 153145 Subscri
31. er Care Ticket Scheduling Open the Ticket Scheduling Page is used for scheduling work orders tickets for particular subscriber First update Ticket No Account No on the Call Report page then click Retrieve button Ticket Scheduling Microsoft Internet Explorer File Edit View Favorites Tools Help r ki x a A po Search Mrs 2 w lan rel 33 Select Language English vi ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Ticket Scheduling From Date 01 03 2011 nar To Date 16 03 2011 State FAR NATAKA Team 29 CUSTOMER C wWorkorderMo sd Ticket No Status Shift Date 18 03 2011 z Account No 153145 Reporting Employees ALL Only Tickets Escalation Status Ho Escalation Type ALL Escalation Level Once all the above details have been filled out click Save button Date Printed 17 Mar 11 Page No 35 orin hntto www novapa TELEVISION Step 12 Customer Care Prospect Details Open the Prospect Details Page is used when person calls to Customer Care department for enquiry about available products Prospect Details x r E C 202 83 23 14 MQSubscribe Default aspx tabid 192 Select Language English ambarish Help Logout Prospect Details Prospect Number e Business Entity Banaswadi we Tran Date 16 03 2011 Prospect Details Title Mr l First Na
32. f any wrong details updated Modify appropriate details Once you completed the modification of data click Save button Modify Subscriber Windows Inter E FB http 202 85 23 14 MOSubscribe Detault aspxitabid 135 coro mesen i ED Ge Fr Favorites 15 Suggested Sites Get More Add ons ModifySubscrber pe r gre 2 Select Language Enalish ambarish Help Logout BRO GDEOND J Modify Subscriber Account No UserName iY Mobile f r MADHU M GOWDA 080 323 H 9986681510 M madhu m acttw in Balance Rs 3 Cr Subscriber Details Title Mr x First Name MADHU Midde Name Ms Last Name GOWDA Subscriber Type Normal Company Name Currency Rupees Branch Banaswadi Category Created Date 07 03 7011 Remarks Alternate Email madhu m actty in Secondary E Mail Contact Details Address Type Primary address Type Building House No 625465 Flat No gfdhgf Block No Addressi arct Address2 fact Address3 ZIP Code 560043 Country India State KARNATAKA City BANGALORE Area Name Babusapalya r BONU BWD BHP 01 10 Home Phone O80 323 Mobile 9986681510 Login Details Password Login Id Additional Details Network Endpoint Existing Owned Hardware Details Q Item Serial Number Provisioning Attribute Service Type x Home Gatevwav 3565581510 3565681510 A
33. inted 17 Mar 11 TELEVISION 8 Jobs Summary The process of uploading batch jobs file uploads and reports can be scheduled and can be executed periodically using schedule jobs screen Pre requisites Login id and password for the user MQ Subscribe application should be available on the user s PC Active customer is required Step 1 Jobs View Scheduled Jobs Open the View Scheduled Jobs to view jobs scheduled d View Scheduled Jobs c 202 83 23 14 MQSubscribe Defaultaspx tabid 470 par Select Language English e ambarish Help Logout BROODENE Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs view Scheduled Jobs Schedule jbs Joban Job ALL de Type Type From Date 17 02 2011 422 17103 2011 9 Status SCHEDULED e User 1d ace Schedule Job Created By Once all the above details have been filled out click Search button Step 2 Jobs Scheduled Jobs Status Open the Scheduled Jobs Status to view jobs scheduled status Date Printed 17 Mar 11 Page No 4 1 II NWWW NOVADO Om TELEVISION Scheduled Jobs Status gt 4 PMOSubscribe aaa C 202 83 23 14 MOSubscribe Default aspx tabid 471 Schedule Jobs Job Batch Jobs Jobl AL o T Type ype From Date 17 02 2011 17 03 2011 Status All fw userid at fy ate Scheduled Jobs me EE
34. justment From Date Adjustment To Date 16 03 2011 Adjustment Value 50 Adjustment Type Power Discount Reason Power Discount an pt areata HET SWH Power charges Adjustments History For Selected Account Open Item BIN tr Dre Adjustment Adjustment Date saging Clear View Debit Note Once all the above details have been filled out click Update button Step 4 Accounts Refunds Open the Refund Page wherein subscriber amount is refunded either from excess balance or deposit On the main screen of the MQ subscriber click on the Refund link Then filling the Account no click on Go button Date Printed 17 Mar 11 TI WWW NOVADO TELEVISION Refunds Microsoft Internet Explorer File Edit View Favorites Tools Help sack ix EI A po Search 7 Favorites Ea A coe iw lan rel 2 Address e http 202 83 23 14 MOSubscribe Default aspx tabid 184 Select Language English vi ambarish Help Logout BROIDEanG Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Refunds Search r LOKESH BABU 95399966 14 M lokesh_nanda rediffmail com Balance Rs 850 Cr Subscriber Currency Rs Subscriber Balance 250 Cr Day Mode CA a Refund from Deposit Amount Refund from Subscriber Balance Refund Date 16 03 2011 van Amount to Refund Refund reference Mo 5689 Remarks Refund Clear Once all the above drop down boxes a
35. ll ad ih Done Date Printed 17 Mar 11 TELEVISION Step 5 Subscriber Info Account Summary It is the choice where customer account summary is displayed in the webpage Select the appropriate from date amp to date f a 4 sup Favorites VEE per Ee EE Sites E Get More Add ons Fl Account Summary ka f G p F Select Language English ambarish Help Logout 4 EROGATE AMO fi Account Summary Account Nog153143 Name MADHU M GOWDA Balance 2 00 From Date 01 02 2011 To Date 10 03 2011 Tenk ce Print Currency Rs Distribution Group Details Opening Balance as on 01 02 2011 Closing Balance as on 10 03 2011 MQSubscribe amp copyright 1998 2011 by Magnatiwest All Rights Reserved J Error on page Once all the above details have been filled out press click Search button Date Printed 17 Mar 11 NVW HOVADO TELEVISION Step 6 Subscriber Info Setup Change Password Options Click Setup to proceed to Change Password screen Change Password Microsoft Internet Explorer File Edit View Favorites Tools Help pack amp x a A J Search S Favorites g2 A te fiw lan rel pr Address 2 http 202 83 23 14 MQSubscribe Default aspx tabid 344 as ae e Select Language English vi ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer
36. me Middle Name M Last Name Murthy Type Not Applicable Company Name Category Retsil ow Address Details Address ag ssid Addressi Banaswedi Address3 R M Nagar Country India l State KARNATAKA City BANGALORE Area Name Babusapalys BONU BWD BHP 0110 House Now P Box Flat Nos S Block No Type Building ildin ZIP Code 4 Contact Details Mobile 08022117655 Office Phone 080 08022117655 Home Phone 08022117555 Pager Office Fax m gt Home Fax Alternate Email kittamurthy qmail co Preferred Call Date r Preferred Call Time Not Applicable ful Additional Details Attribute Name Value Enquiry Type Domestic fv Mode Of Enquiry ColdCall How did you get to know about BEAM No Parking Board pe Telecom Repeated Enquiry No f l Enquiry for BB connection Remarks Package Details Package name f ubserptionbenod agreement Once all the above details have been filled out click Save button Step 13 Customer Care Followup Details Open the Followup Details Page is used to followup of all prospects and documents that are assigned to a particularly employee An Employee can retrieve and check details of the prospect or documents whenever required Date Printed 17 Mar 11 orinter htto www novapq TELEVISION e ees Select Language English ambarish Help Logout Followup Details Lead Type Prospect Followuy Business Entity All bel State KAR
37. n Step 6 Billing Modify Billing Status It is the choice where customer s billing status is updated Fill out the Account no Mobile no in the Modify billing Page and click Go button If the customer s detail is available then tick check box Also select appropriate check box for Billing Suppress option to avoid generation of charges for particular service and also select the appropriate one check box for Stop SOA option to send message for particular group of persons and and fill out the text boxes as indicated Date Printed 17 Mar 11 NVW HOVADO TELEVISION Modify Billing Status Microsoft Internet Explorer File Edit View Favorites Tools Help pack v Ey E e J search S Favorites ga AE fw h lan rel pr Address 2 http i202 83 25 14MOQSubscribe Default aspxrtabid 324 Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Modify Billing Status Search Mr LOKESH BABU 95383866 14 M lokesh_nanda redifimail com Balance Rs 850 Cr Bill Suppress Stop SOA Bill Suppress Oon off Stop SOA Don off Reason BILLISSUE w Clear Suspend Reactivate Agreements Subscnphon Package Stabs inyore mi Pate Reason Pernod SPEER 210 AG TIYE paz GE 0393 2011 Once all the above details have been filled out press clicks Save button 5 Receivables The pr
38. ocess of updating customer payment for Broadband and IPTV services is described below Step 1 Receivables Payment Open the Customer Payment page On the main screen of the MQ subscriber click on the Receivables link Then click on Payment link After filling the Account no click Go button ae pe Date Printed 17 Mar 11 Page No 1 ee a NVW HOVADO OIT El Payment TELEVISION gt C 202 83 23 14 MOSubscribe Default aspx tabid 322 ecy BROABBANOG Entity Type Subscriber w Mobile Collecting Entity Banaswedi ww Payment Date 11 03 2011 er Employee 79 AIN JAGADEES Receipt No 12345 Select Language English zl ambarish Help Logout Account Mo gi 53145 Decoder Balance Rs 850 Lr New Payment Payment Amount Subscriber Currency Paymode CASH we Receipt Date 11 03 2011 19 Book No 56789 A Payment Allocation Details Distribute towards Debit Instruments E Account No Number T Date Amount Amount Paid Balance Amount ayment z Remarks n ype j i 5 z Clear View Payment Once all the above details have been filled out press clicks Save button If customer is in Step 2 Receivables View Payment Open the Customer View payment page On the main screen of the MQ subscriber click on the Receivables link Then click on View Payment link After filling the Account no click Go button Customer payment page will appear
39. out press clicks Save button Step 5 Billing Post Dated Payment Instrument It is the choice where customer s PDPI is updated Fill out the Account no Mobile no in the PDPI instrument Page and click Go button If the customer s detail is available then click New PDPI button Also select the appropriate one from the category drop down box and fill out the text boxes as indicated Date Printed 17 Mar 11 NVW HOVADO TELEVISION File Edit View Favorites Tools Help sack r a A a Search 5 7 Favorites gA a ce liv an rel 2 Home Subscriber Info Orders Logistics Select Language English vi ambarish Help Logout Billing Receivables Accounts Customer Care Provisioning Jobs Account Hoa 153145 Mr LOKESH BABU Package SPEED210 vi Pay Term POPI Type post Dated Cheques Collector Code 23 p N SYED AMER Benita Range 1 Serial Ho Post Dated Payment Instrument Search 95298866 14 M lokesh_nanda redifimail com Balance Rs 50 Cr Package Details Agreement No 715576 Subscription Period PC Connection Date 07 03 2011 Expiry Date 30 12 2300 POPI Details Due Date 11 03 2011 Bue Amount 7500 Branch Name Broms 7o _ Generate PDPI Details Ada Remove Existing POPI Details Clear Modify POPI MOSubscribe is copyright 1998 2011 by MagnaQuest All Rights Reserved Once all the above details have been filled out press clicks Save butto
40. re selected then click Save button Step 5 Accounts Inter Intra Party JV Open the Inter Intra Party JV Page wherein subscriber amount Is transferred from either Account to Account Child to Parent Date Printed 17 Mar 11 orinter htto www novapod TELEVISION Inter Intra Party JV Microsoft Internet Explorer File Edit View Favorites Tools Help pack x a A P Search SP Favorites EA A i fw hi ana rel 28 Address E http 202 83 23 14 MQSubscribe Default aspxrtabid 185 Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Inter Intra Party JV Source Account Details JV Type Account to Account hl Entity Subscriber vi Account Ho 153145 Name LOKESH BABU Subscriber Balance Rs 8350 Cr Open Item BIN HW Account Group Balance Ps o Dr Amount To Transfer s00 value Date 16 03 2011 nar Reason KE Target Account Details Entity Account Ha 153143 Marne MADHU M GOWDA Subscriber Balance Rs 575 Dr Open Item BIN Select Account Group Balance Rs Once all the above details have been filled out click Save button Step 6 Accounts View Cr Dr Note Staging Open the View Cr Dr Note Staging Page where subscriber credit or debit notes are moved to staging area can be viewed View Cr Dr Note Staging Microsoft Internet Explorer File Edit View Favorites Tools Help pack
41. rer File Edit view Favorites Tools Help Back v ix a A Ka Search SF Favorites EA 2B X te Address ce UG 3 Eg http 202 83 23 14 MQSubscribe Default aspx tabid 1 gt FiGefender hd EJ co Links amp AntiPhishing 7 Select Language English ambarish Help Logout BROADBAND Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Subscriber Enquiry Register New Subscriber Modify Subscriber Account Summary Setup Statement Of Account Home Step 2 Contact Details Fill out the Contact details in the dialog box Fill out the Subscriber Details section with First Name Middle Name Last Name Subscriber Type and Email Id s Fill out the Contact Details section In the Login Details section Enter the Login ID Password Confirm Password Fill out the remaining details like Network Endpoint Parent ID and Tie Code Register New Subscriber Microsoft Internet Explorer File Edit Help ix 2 e View Favorites Tools JE Search SF Favorites dl GA T Land rel By Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Register New Subscriber Quick Links First Name Title Middle Name SubsenbarTypa Homme A Company name Last Marne Currency Created Date 10 03 2011 Alternate Email Secondary
42. s ALTERNATE CONTACT NUMBER 35235996626 CPE REQUIRED Starting IP Address Ending IP Address Default Gateway Date Committed to customer Internal Commitment Date Type of last mile Cable Length of last mile Cable Clear Billing Media Date Printed 17 Mar 11 NVW HOVADO TELEVISION Step 3 Subscriber Info Register New Subscriber Billing Media Select out the Billing Media check box To select multiple Billing Media types select appropriate check boxes and then click the Save button E Register New Subscril be el je E http 202 83 23 14 MQSubscribe Default aspx tabid 132 Pe Favorites S 95 E Suggested Sites E Get More Add ons m Register New Subscriber ml eee 1 M paper Owned Hardware Details Tle mail IT sms IT stemare User Defined AEE Attribute Name fs Date of Birth TypeofSubseriber of Subscriber Wedding Anniversary Pay Mode USER SYSTEM INFO SYSTEM INFO VERIFICATION STATUS BONU INSTALLED ALTERNATE CONTACT NUMBER CPE REQUIRED Starting IP Address Ending IP Address Type of last mile Cable Length of last mile Cable MQSubscribe amp copyrigh 1998 2011 by MagnaQuest Al Rights Reserved A Error on page Date Printed 17 Mar 11 TELEVISION Step 4 Subscriber Info Modify Subscriber Modify Subscriber details It is the choice of Modify data i
43. smart Card No Account No 153145 Account No History Type ALL Sub Type ALL E From Date 16 02 2011 JE To Date 16 03 2011 a Name LOKESH BABU EE ee me User Id Sub Type Description 3 22 51 PM ambarish INVOICE Invoice number 24 generated for amount 756 11 24 36 4M ADMIN GENREQ SMS sent to Mobile No 919538886623 with the Message Id 12065738 08 03 2011 11 24 28 AM ADMIN GENREQ SMS sent to Mobile No 919538886623 with the Message Id 12065736 07 03 2011 7 12 14 PM nareshkb TICKET Ticket No 1432216 Details are modified For the Account Number 153145 07 03 2011 7 08 42 PM nareshkb GENREQ SMS sent to Mobile No 919538886614 with the Message Id 12065671 07 03 2011 7 08 41 PM nareshkb WORK ORDER Work order 1329337 Generated For the Account Number 153145 07 03 2011 7 08 41 PM nareshkb TICKET Ticket No 1432216 Generated For the Account Number 153145 07 03 2011 6 54 33 PM nareshkb GENREQ SMS sent to Mobile No 919538886614 with the Message Id 12065668 Provisioning Request s Confirmed For Process Request Id 512414 and Business Process NEW AGREEMENT 07 03 2011 Ti 54 31 PM nareshkb CONREQ Provisioning Requests Generated For Process Request Id 512414 and Business Process NEW AGREEMENT and Agreement Id 404268 51 47 PM nareshkb TICKET Ticket No 1432215 Details are modified For the Account Number 153145 51 47 PM nareshkb WORK ORDER Call Report No 98592 Genetated For the Account Number 153145 1 49 57
44. vorites Tools Help pack ha x a A po Search 5 Favorites amp B os r lg rel 2 Address Fa http 202 835 235 14 MQSubscribe Default aspx tabid 230 ee Aer Select Language English ambarish Help Logout BROODEeano Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Business Entity Account Summary Business Entity Please Select Currency Rupees Balance From Date 14 02 2011 naa To Date 16 03 2011 oe Clear Pant Once all the above details have been filled out click Search button Step 8 Customer Care Ticket Registration Open the Ticket Registration Page is used for booking tickets for a subscriber depending on the significance of the problem ai Date Printed 17 Mar 11 Page No 3 2 ema Ei II NWWW NOVADO Om TELEVISION Ticket Registration Microsoft Internet Explorer File Edit View Favorites Tools Help O O AAG Pam geome O amp E JA 3 Address 2 http 202 83 25 14 MOSubscribe Default aspx tabid 187 Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts Customer Care Provisioning Jobs Ticket Registration Search Mr LOKESH BABU 95388866 14 M lokesh_nanda redifimail com Balance Rs 50 Cr Ticket Priority Higher w Employee 79 BRM MADHU I Ticket Type COMP Ticket Date amp Time 16 03 2011 17 07
45. w 1500 11 03 2021 DE m UNPAID E cee Once all the above details have been filled out press clicks Save button Step 4 Billing Adhoc Discount It is the choice where customer s discount is updated Fill out the Account no Mobile no in the Adhoc discount Page and click Go button If the customer s detail is available then click Add link Also select the appropriate one from the category drop down box EE ll pe Date Printed 17 Mar 11 Page No 16 El a JLWWW NOVaDo om TELEVISION Adhoc Discounts Microsoft Internet Explorer File Edit View Favorites Tools Help pack x a A po search 7 Favorites 63 ea w le rel 2 Address 2 http f202 85 23 14 MOSubscribe Defaulk aspx tabid 412 Vakre mere meme Select Language English ambarish Help Logout Home Subscriber Info Orders Logistics Billing Receivables Accounts CustomerCare Provisioning Jobs Adhoc Discounts Mobile OOOO Decoder O O OOOO O OO Search Mr LOKESH BABU Balance Rs 50 Cr Charge Details Service Code SPEED 210 HOME Acton Charge Code LIST 1 Add Usage Charges LIST 1 Add SUBSCRIPTION CHARGES Charge Discount Details From Date Charge Code Package Service Code Discount Type value New Discount Charge Code Discount Type value From Date To Date SUBSCRIPTION CHARGES POWER Amount sq 07 03 2011 30 12 2300 Clear Once all the above details have been filled
46. w 19538886614 GS Once all the above details have been filled out click Save button Step 2 Provisioning Provisioning Setup Open the Provisioning Setup to provision services that requires creation of network accounts in provisioning systems which is integrated with these systems for different request like activation of network accounts suspension of network accounts and modifying network parameters values and terminating the network accounts _ Date Printed 17 Mar 11 Page No 42 Se WWW NOVADO OM TELEVISION Provisioning Setup x MOSubscribe oi ger C 68202 83 23 14 MQSubscribe Default aspx tabid 455 Select Language English ambarish Help Logout Provisioning Setup Account No 153145 Mobile Cs Search ir LOKESH BABU 9538336614 M lokesh_nanda rediffmail com Balance Rs 850 Cr Service Account Details 171749 SPEED 210 SPEED 210 Active Network Account Details Network Id Usage Identifier 207730 lokesh_nanda rediffmail com Parameter PASSWORD NetOpAccountName okesh_nanda rediffmail com NetOpLocation_Lock MAC_ID CPE PORT NO VLAN ID Connection Type SSID Name SSID Key Phrase P Bridged BEAM153145 22271954 Activating Wifi Broadcast SSID PPPOE Enable PPPOE Username PPPOE Password PPPOE DNSOverrideAllowed PPPOE DNSServers Hal dummy user Once all the above details have been filled out click Save button Date Pr

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