USER MANUAL SUPERSWAP 1000TM
Contents
1. Event Cause Fix The Power Array Status LED is amber yellow This shows that the drive is in the process of rebuilding and the array is in critical mode or the system is initializing The LED will return to green status when the rebuild is complete and successful The Power Array Status LED is green This is the normal running condition No errors are indicated The Power Array Status LED for one drive does not light up even though LEDs for other drives do This is an indication that the system was unable to find a drive plugged into the corresponding slot in the drive housing Make sure that there is indeed a drive installed correctly in a drive carrier and that it is appropriately configured for master drive operation see the hard drive manufacturer s documentation for details about drive configuration Verify that the drive carrier is inserted fully and correctly into the drive housing If the above items all seem okay but the LED still remains unlit you might try placing a known good drive with its carrier in the slot and see if the LED lights up If the unit now functions correctly then your previously installed hard drive was defective If the LED still remains unlit then there is a problem with the cable connection between the SuperSwap 1000 housing assembly and the controller card A Note During start up the Power Array Status LEDs display amber yellow while your computer is booting They will2. dus SUPERSWAP 1000 UsER MANUAL SuperSwap 1000 User Manual COPYRIGHT 2002 Promise Technology Inc Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology TRADEMARKS Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies IMPORTANT DATA PROTECTION INFORMATION You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product NOTICE Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpos
3. e Built in Power and Drive Activity LED indicators HOUSING ASSEMBLY e Dedicated cooling fan e Keyed locking mechanism e Spring loaded pivoting access door DRIVE CARRIER Durable metal construction Fully ventilated Unique handle design automatically disengages drive Removable drive access cover 1 SuperTrak SX6000 SuperTrak100 FastTrak SX TX and LP Series s SuperSwap 1000 User Manual PHYSICAL ENVIRONMENTAL Dimensions e Housing Assembly 8 25 x 5 75 x 1 625 20 96cm x14 61cm x 4 13cm e Drive Carrier 7 5 x 4 625 x 1 625 19 05cm x 11 75cm x 4 13cm Operating Temperature e 32 Fto 116 F 0 C to 47 C Relative Humidity e 5 to 95 non condensing Warranty e Two years limited parts and labor KEY FEATURES The following are key features of the Promise SuperSwap 1000 DRIVE TYPES e Supports standard Ultra ATA drives ATA RAID HOT SWAP SUPPORT e Supports Promise ATA RAID products providing mirroring RAID 1 striping amp mirroring RAID 0 1 parity RAID 3 and parity striping RAID 5 at hardware level e Hot swappable hard drives allowing for easy repair replacement of drives STATUS INDICATORS e Drive Array LED displays status of drive in array online offline critical rebuilding synchronizing e Disk Activity displays normal drive operation e Power On Off indicator e Enclosure status indicates critical temperature voltage or fan status ULTRA ATA 133 SUPPORT e Allows auto
4. TO REMOVE A HARD DRIVE 1 Using the provided key unlock the drive carrier by turning the key in the lock 90 counterclockwise see Figure 3 2 Remove the drive carrier from the housing assembly by firmly pulling on the drive carrier s handle see Figure 3 3 Depress the Cover Latch and slide off the drive carrier access cover see Figure 3 4 Remove the mounting screws that secure the hard drive to the Drive Carrier Assembly two screws located along each side 5 Carefully fold the hard drive out of the drive carrier 6 Disconnect the hard drive from the drive carrier s power connector and detach the drive carrier s HDD connector a With the Drive Carrier Assembly setting on a table or desk rotate the hard drive up and back 180 b Hold the hard drive firmly in one hand and disconnect the power connector c Carefully pull the hard drive from the HDD connector 7 Replace the drive carrier access cover if necessary or follow the instructions To Install a Hard Drive above SuperSwap 1000 User Manual 8 Slide the drive carrier back into the housing assembly The carrier will snap back into place when seated correctly 9 Lockthe carrier into place by turning the key in the lock 90 clockwise see Figure 3 SuperSwap 1000 User Manual TROUBLESHOOTING This section provides information on how to interpret LED display codes as reported by the SuperSwap 1000 Two LEDs appear on the front of the SuperSwap 1000 hous
5. sensing of Ultra ATA 133 drive and implementation of 133MB sec burst transfers e RAID Management via Promise Array Management PAM utility For proper monitoring functionality of Fan RPM Voltage and Temperature users must install Promise Array Management Utility Visit http www promise com to find these drivers a De SuperSwap 1000 User Manual GETTING STARTED This section helps you prepare SuperSwap 1000 for installation into your personal computer or workstation Please read this chapter carefully before attempting to install SuperSwap 1000 Users should record their current CMOS system setup settings before making any changes Note SuperSwap 1000 is Ultra ATA 133 compatible and backwards compatible with Ultra ATA UNPACKING SUPERSWAP 1000 The SuperSwap 1000 package contains the following items SuperSwap 1000 Housing Assembly SuperSwap 1000 Drive Carrier and removable cover SuperSwap 1000 User Manual Eight screws IDE cable Two keys If any of the contents are missing or damaged please contact your dealer or distributor immediately SuperSwap 1000 like every other valuable part of your computer is sensitive to static electricity Be sure that you are properly grounded Promise recommends that you wear an anti static strap or place a free hand on a grounded object and that your computer is unplugged before installing SuperSwap 1000 Attention The electronic components within the SuperSwap 1000 are se
6. unlock the drive carrier by turning the key in the lock 90 counterclockwise see Figure 3 Remove the drive carrier from the housing assembly by firmly pulling on the drive carrier s handle see Figure 3 Depress the Cover Latch and slide off the drive carrier access cover see Figure 3 Attach the hard drive to the drive carrier s power connector and attach the drive carrier s HDD connector a With the Drive Carrier Assembly setting on a table or desk rotate the rear connector panel up and back 180 E b Hold the hard drive firmly in one hand and align its connectors to match with the connectors on the Drive Carrier Assembly Connect the power connector first d Carefully press the hard drive against the HDD connector until the connection is properly seated Carefully fold the hard drive into the drive carrier and install the mounting four screws two on each side of the hard drive to secure the hard drive into the drive carrier Replace the drive carrier access cover SuperSwap 1000 User Manual 7 Slide the drive carrier back into the housing assembly The carrier will snap back into place when seated correctly 8 Lockthe carrier into place by turning the key in the lock 90 clockwise see Figure 3 Power will not reach the hard drive unless the carrier is locked into place Connecter Far toistes 190 to facite hard deve insere end reve Ove Camer Pull Handel ewar Figure 3 Drive Carrier Assembly
7. Applying power to the SuperSwap 1000 with the connector forced in wrong will damage your hard drive After making sure that all connections are properly seated replace the computer s cover SuperSwap 1000 Housing Assembly Figure 2 SuperSwap 1000 Housing Assembly Rearview SuperSwap 1000 User Manual REMOVING INSTALLING DRIVES The Promise SuperSwap 1000 is designed to work with several Promise ATA RAID controllers that can support RAID 1 FastTrak and RAID 3 amp 5 SuperTrak When used with these products and RAID configurations the SuperSwap 1000 supports hot swapping of hard drives Hot swapping means you can remove a drive while your system is operating and replace it with another Hot swapping is performed by users when one of the drives has failed and needs replacement Note In all other cases when removing hard drives or installing new drives you MUST power down your system prior to removal or installation and ground yourself Failure to do so may result in damaging the drive the controller card motherboard or other components Very Important Only one SuperSwap 1000 per RAID controller channel can be used Set the master slave configuration for the hard drive being installed in a SuperSwap 1000 carrier as a Master Drive For information about configuring the master slave setting on your hard drive consult your hard drive user s manual TO INSTALL A HARD DRIVE 6 Using the provided key
8. Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable C is valid only when accompanied by a copy of the original purchase invoice THIS WARRANTY SHALL NOT APPLY TO DEFECTS RESULTING FROM a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center DISCLAIMER OF OTHER WARRANTIES This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise do
9. UCTION PROMISE TECHNOLOGY INC Promise Technology Inc was founded in San Jose California in 1988 and established a proven track record for leading edge storage controller products With an innovative product line the company has pioneered ATA RAID storage allowing users to configure RAID arrays using low cost Ultra ATA drives Promise Technology was the first to introduce caching controllers to MFM and then IDE drives first to fully support Ultra ATA 33 66 and Ultra ATA 100 drives and the first to develop a RAID 0 1 card for Ultra ATA drives SuPERSWAP 1000 Thank you for purchasing Promise Technology s SuperSwap 1000 The SuperSwap 1000 drive housing installs easily into any 5 25 component bay in your personal computer or workstation SuperSwap 1000 s drive carrier and housing extend the data storage capabilities of your system by allowing you to easily swap most 3 5 form factor ATA hard drives in and out of your computer without the hassle of opening and closing your computer s cabinet SuperSwap 1000 accepts Ultra ATA drives When used with Promise Technology s ATA RAID 1 3 0r 5 products SuperSwap 1000 allows users to hot swap a failed drive without powering down a system while fully protecting hard drive and internal System components SPECIFICATIONS INTERFACE e Fits most 3 5 form factor ATA hard disk drives e Standard ATA IDE interface e Supports Ultra ATA 133 Ultra ATA 100 Ultra ATA 66 and Ultra ATA 33 drives
10. e The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users SuperSwap 1000 User Manual RADIO FREQUENCY INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio TV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following co
11. er rights that vary from state to state This limited warranty is governed by the State of California 13 SuperSwap 1000 User s Manual RETURNING PRODUCT FOR REPAIR USA AND CANADA ONLY If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Return only the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to Promise Technology Inc Customer Service Dept Attn RMA 1745 McCandless Drive Milpitas CA 95035 You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not cove
12. es not warrant that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly 12 SuperSwap 1000 User s Manual Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product C recover the product and refund the purchase price for the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have oth
13. ing assembly Power Array Status LED left and Drive Activity LED right E EM 4 Drive Activity LED Power LED Figure 4 SuperSwap 1000 Status Indicators Event The Power Array Status LED is steady green Cause Thisis the normal condition when power is supplied to the drive Event The Drive Activity LED is blinking green Cause Thisis the normal condition when there is disk activity read or write executing on the drive Event The Power Array Status LED is dark Cause This indicates that the drive power is off Event The Power Array Status LED is red Cause This shows a failed drive A failed drive may be marked as such because of power failure hot removal or media access problems such as a bad sector which fails retry When a drive in a fault tolerant array is determined to have failed the remaining drives in the array are internally adjusted to a later generation status to indicate that they represent the current version of the array Fix Upon replacing a failed drive the new drive will be assigned to the failed drive s original location A rebuild will then begin based on data from the drives in the array that have the latest generation This generation tracking allows accurate reproduction of current data from the array drives that may have been written to during the time that the array was critical SuperSwap 1000 User Manual Event Cause Event Cause
14. nditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note EN Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables siis SuperSwap 1000 User Manual TABLE OF CONTENTS Initrod ctlOn s iie oed rA Ca Bb dene eei 1 Promise Technology Inc iiie ccce dpi ret ee t cene 1 SpecifieatiOls n corte e tier i dae ape De eg o Doe e iae et 1 Interface sss Housing Assembly Drive Carrier Physical Environmental Key Features EE Drive Types eese ATA RAID Hot Swap Support Status Indicators Ultra ATA 193 SUppOLL iae eet ede eine nba Getting Started a p D decernere tet toii eie ec eda de Unpacking SuperSwap 1000 sse tnnt Registration Card sss Installing Drive Housing Assembly Removing Installing Drives Troubleshooting us et tempe ie a EP ce ER Cre eee 8 Contacting Technical Support eese entente tenete ttn tette teens Technical Support Services Limited Warranty esses Disclaimer of other warranties Returning Product For Repair Your Responsibilities 2 eicere rto NAA E 15 d SuperSwap 1000 User Manual INTROD
15. nsitive to damage from ESD Electro Static Discharge Appropriate precautions should be observed at all times when handling the SuperSwap 1000 or its subassemblies INSTALLING DRIVE HOUSING ASSEMBLY Installing SuperSwap 1000 into your computer is a simple process There are two basic components involved 1 installing the housing assembly in your system and 2 installing a hard drive in the drive carrier Make sure that you are properly grounded when installing SuperSwap 1000 either by touching a grounded portion of your computer or by wearing a ground strap 1 Power down and unplug your computer then remove its cover 2 Slide the housing assembly see Figure 1 into one of the 5 25 drive bays of your computer SuperSwap 1000 User Manual 3 Figure 7 Align the front of the housing assembly with the front of your computer then install the included screws in the four anchor holes two on each side of the assembly Figure 1 Connect your Promise RAID controller s drive cable to the IDE HDD connector on the back of the housing assembly see Figure 2 making sure that the red edge of the cable is corresponds to Pin 1 of the housing assembly s connector opposite the fan and near the power connector Connect the power cable to the power connector see Figure 2 on the back of the housing assembly Caution Be careful to orient the connector properly before connecting It is possible to force the connector in wrong
16. red under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 14 SuperSwap 1000 User s Manual YOUR RESPONSIBILITIES You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product 15
17. s Drive Milpitas CA 95035 USA 10 SuperSwap 1000 User Manual European Tech Support E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support Pacific Rim Sales Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support China Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support support romise nl 31 0 40 256 9463 Attention Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time Promise Technology Europe B V Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands support promise com tw 886 3 578 2390 Attention Technical Support 886 3 578 2395 Ext 8830 9 00 6 00pm Taiwan Time Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science Based Industrial Park Hsinchu Taiwan R O C support china promise com 86 0 10 687 23940 Attention Technical Support 86 0 10 687 23941 9 00 6 00pm China Time Promise Technology China Attn Technical Support Room 3217 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 11 SuperSwap 1000 User s Manual LIMITED WARRANTY Promise Technology Inc Promise warrants that for two 2 years from the time of the delivery of the product to the original end user a the product will conform to
18. turn green by the time your computer is fully booted e With a FastTrak Series controller card the LEDs turn green when the device driver loads e With the SuperTrak Series controller card the LEDs turn green when the drives are detected at BIOS level As long as the PAM Utility or Promise BIOS indicate that your array status is Functional your array is operating normally SuperSwap 1000 User Manual CONTACTING T ECHNICAL SUPPORT Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available Product model and serial number BIOS and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s IDE ATAPI drives amp devices and other controllers TECHNICAL SUPPORT SERVICES Promise Online Web Site http www promise com tech documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 00pm M F Pacific Standard Time If you wish to write us for Promise Technology Inc support Attn Technical Support 1745 McCandles
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