GL Phone User Manual
Contents
1. Old msgs Help 2 Work msgs 3 5 Leave a msg Exit Advanced Options 3 Family msgs Return to main menu 4 Friend msgs Return to main menu 1 New Messages 2 Change Folders Enter new Password Enter new Password 3 Advanced options Help 0 Mail Box Option Help 1 Record your unavailable msg Exit 2 Record your busy msg 3 Record your name 0 1 Accept Mail Box 4 Record your temporary greeting Options 2 Listen 5 Change your password 3 Rerecord Exit 1 Goodbye GL Chapter 9 Frequently Asked Questions 1 Q What are the customer service access numbers A You can contact a customer service representative from your GL Phone by dialing 0 If you are calling from a phone other than GL Phone please use the following access numbers Toll Free 1 866 709 4545 Local Toronto 1 647 438 3800 I cannot access the Internet through the PC port of my GL Phone Check your Internet connection and also check the connections at the back of the GL Phone Make sure all cables are connected properly What is the minimum Internet bandwidth necessary to use the GL Phone The minimum bandwidth to place a call is 32 Kb s This means that you can use slow internet connections to operate your GL Phone Q Will my service still work if I have a power loss or if I lose my Internet connection No the service will not work in thes2. GL Phone customer service and follow the instructions provided by one of the representatives C Direct Internet Connection If you connect to the Internet directly through a wall jack via a RJ 45 cable simply connect the wall jack to the LAN port of your IP Phone and connect your PC to Internet via another RJ 45 cable through the PC port of the IP Phone Remember that there is no need to change the configuration for this type of connection _ oe To Power Adapter GL Final Step Within 10 seconds after connecting the cables and configuring the IP Phone the following patterns will appear on the LCD display Grandstream Logo e nist Tue 1200AM HTTP Provisioning Wed 12 32PM 2006 06 14 Telephone Number amp IP Address Customer s Name 2224449998 IP 472 16 15 53 Grandstream GXV 3000 GL Chapter 4 Becoming Familiar with LCD LED GL Phone has a numeric LCD of 64 rows x 131 columns in pixels Below is the display when all segments are illuminated 3 uw E all Wed 2006 06 14 Customer s Name 2224449998 IP 172 16 15 53 Grandstream GXV 3000 The phone has a screen saver When phone is configured the screen saver will appear or the LCD will turn off just like a normal laptop computer screen LCD Icon Definition Network Status Icon Blinks when an Ethernet link failure occurs or if phone is not properly registe
3. circulate among the registered lines If a phone number is configured and registered all incoming calls for that number will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the next available LINE will flash in red color from left to right A LINE is defined as ACTIVE when it is making or receiving a call and its corresponding LINE LED will light up in solid RED Making Calls There are three ways to make phone calls 1 Off hook the Handset Speaker Headset or select a LINE by pressing an available LINE key The corresponding LED will light up in solid red Enter phone number and press the SEND key Off hook the Handset Speaker Headset or select a LINE by pressing an available LINE key The corresponding LED will light up in solid red Press the SEND button to redial the last number called Press OK to bring up the Main Menu and select Phone Book Browse phone book to find the number you want to dial Press OK to select and OK again when Dial is selected The call will dial out in SPEAKER mode At the present time this only applies to LINE 1 NOTE e Once off hook and number is entered the number being dialed will be displayed on the LCD as a dialing tone is played out e If the phone number is not followed by pressing the SEND button there will be a 4 second pause before the call is initiated 4 Call Hold To put the other party on hold while a call press the
4. on the left bar 3 Enter you pin number 4 On new page provide your First Name Last Name Street Number Apt Suite Street Name Town City Province Postal Code Read the 911 Terms of Service and click on I Agree Click on Submit GL Terms of Service By accepting the Terms of Service the Customer acknowledges and understands the following 911 Services are not automatically set for this phone service and it is the responsibility of the Customer to activate such services It is the responsibility of the Customer to ensure that his her family and other potential users of this Service are aware as to how to use the 911 Services It is the responsibility of the Customer to ensure that the Provider is aware of his her current address at all times The Customer acknowledges and understands that calls made using this 911 service will be routed to a Call Center Public Safety Answering Point or Emergency Local Service and that it is the Customer s responsibility that accurate and detailed information including but not limited to the EXACT LOCATION of the Customer is provided to the 911 router and that failure to do as such may significantly increase the response time for the emergency service to be provided or may result in the failure of 911 services to the Customer The Customer acknowledges that 911 Services may not be available on a 24 7 basis 911 services are only available for Customers who have subscribed to our
5. prepaid LD services and can make calls to non GLipfones Service is NOT available if the Customer has ONLY subscribed to basic IP to IP calling The Customer further acknowledges that the Provider cannot be held liable for any interruptions in phone service for any reason whatsoever Acceptance of the Services provided by the Provider to the Customer shall be deemed acceptance of the terms and conditions as to the availability of 911 Services as provided hereunder and as to the limits of liability imposed hereunder GL Chapter 6 Making Telephone Calls 1 Handset Speakerphone and Headset Mode Handset can be switched between speaker hands free and headset mode However when headset is plugged in speaker mode will automatically switch to headset mode To switch between modes press either the hook flash in the handset cradle or the speaker button Multiple SIP Accounts and Lines GL Phone can support up to 3 independent lines Each of the 3 LINE buttons 1 3 is virtually mapped to each phone number When phone is off hook and user chooses an idle line the number of the line will be displayed on the LCD while a dial tone is played out Upon choosing one of the three lines for an outgoing call the LED indicator will light up in solid red color User can switch to a different line before dialing a number by pressing the same LINE button one or more times If user continues pressing that line the selected account will
6. wav file This file can then be played using any audio player on your computer How long will the phone ring before a call is forwarded to Voicemail The phone will ring for 30 seconds GL Why are all my calls going to voicemail You may have activated the send all calls to voicemail service Dial 53 to deactivate it I forgot my Voicemail PIN How do I get a new one Call our customer service center by dialing O or Toll free number 1 866 709 4545 The representative will ask you some questions for identification purposes and will give you a new temporary PIN How do I activate and deactivate the GL phone services Please refer to Chapter 6 of this manual Why are all my forwarded calls going to my GL Voicemail Your account has insufficient funds Call customer service or go to www GLipfone com to recharge your account How many voicemail messages can I have in my mailbox at any one time There is no limit to the number of messages you are able to have How can I personalize my Voicemail PIN Dial 4 Select the advanced options Press 5 to change your PIN 28 Q I have more than one telephone number assigned to my account How many voicemail accounts do I have A Your voicemail is assigned to your unique GL Phone number So it is not necessary to configure another account for you cL Gold Line Group
7. GL GL Phone User Manual Contents Chapter 1 Introduction Chapter 2 Chapter 3 1 How to Connect the Cables 2 Connection Setup a Integrated Router DSL Modem b DSL Modem Connection c Direct Internet Connection Final Step Chapter 4 Becoming Familiar with LCD LED Chapter 5 911 Registration Chapter 6 Making Telephone Calls 1 Handset Speakerphone and Headset Mode Multiple SIP Accounts and Lines Making Calls Answering Incoming Calls Call Hold Call Waiting and Switching Between Calls Call Transfer Conference Calls Checking Messages and Message Waiting Indicator 10 Mute and Delete 11 Speed Dial 2 3 4 5 6 Z 8 9 Chapter 7 Star Command Services and Messages Chapter 8 Using Voicemail Chapter 9 Frequently Asked Questions Gold Line Group Tel 647 438 3800 180 West Beaver Creek Road 1 866 709 4545 Richmond Hill Ontario Fax 905 709 1910 L4B 1B4 Canada 1 877 800 6421 www GLipfone com GL PHONE Chapter 1 Introduction Gold Line Group is proud to announce its revolutionary new product Gold Line Video IP Phone GLyzpeo Phone a state of the art IP based telephony service with video screen superb sound and video quality that is used with your Internet connection GLvrpgo Phone is a telephone that operates over Internet rather than over telephone lines It is a voice over IP VoIP telephone service that converts voice and video into IP packets and vice versa Because it is V
8. HOLD button User can resume the conversation by pressing the corresponding blinking LINE again If cL user is already in conversation and presses another available LINE for making or receiving other phone calls the current call will automatically be put on HOLD 5 Call Waiting and Switching between Calls GL Phone can switch to another line for making or answering calls and automatically put an ACTIVE call on HOLD When receiving second or more incoming calls user will hear a stutter Call Waiting tone while the call is sent to the corresponding or to the next available LINE as described in this manual 6 Call Transfer Only works in Audio mode GL Phone supports both BLIND and ATTENDED Transfer 1 Blind Transfer When in conversation press TRNF After hearing a dial tone dial the preferred number and press SEND This will transfer the other party on the corresponding LINE to the dialed number 2 Attended Transfer When in conversation with an ACTIVE LINE press TRNF and then press the preferred blinking LINE that is on HOLD If there is no call on HOLD user will need to make a call and thus automatically put the current ACTIVE LINE on HOLD 7 Conference Calling Only works in Audio mode 8 GL Phone supports 3 way conferencing With one LINE ACTIVE and another LINE on HOLD pressing the CONF button followed by pressing the LINE that is on HOLD will join the three parties together
9. ccessed 41 speed dial number 1 area code number Speed Dial 51 0 99 41 speed dial number 011 country code number Activate or deactivate Activate Duration 52 the announcement of Hide ccs is ON Announcement credit balance at the or OFF start of each call All calls will be Send All Calls To Mna ie 53 forwarded to voice Voicemail is ON or mailbox without ringing OFF Call Forwarding is ON or Call 61 1 area code number Calls to callee s principal Call Forwarding 71 number are forwarded Pledi 61 011 country code number to another number ansure that an account has enough funds Forward No Answer is Forward No 62 1 area code number i ie eles coeant Answer is set to a Forward No answer a call call is Answer A forwarded to another ENOTEN MUME 62 011 country code number 4 Please ensure that number or to voicemail Speed dial number is The Speed Dial you between 0 to 99 specified was set your account has enough funds Forward Busy is ON If the callee is busy on Forward Busy is 63 1 area code number call a second incoming set to a chargeable Forward Busy call is forwarded to number Please 63 011 country number voicemail or another ensure that your number account has enough funds Do Not Disturb Callee rejects all Do not disturb is YS GL PFONE incoming calls by On Off forwarding calls to voicemail Caller s ph
10. e situations It will be automatically reconnected when your Internet connection is re established or when power is restored Will my VPN Virtual Private Network work over the PC port of GL Phone Yes VPN is fully compatible with GL Phone PC port Does GL Phone work with my Satellite Internet connection Yes all Internet connection types are compatible with GL Phone How will I know if my registration has failed What should I do in this case B If you see the blinking or is OFF your registration has failed Please contact Customer Service to solve the problem Is it necessary to test my 911 service No there is no need to test 911 to make sure that the service is working Our technical department has tested the service thoroughly for your convenience What is the difference between 911 and E911 E911 is the capability of a carrier to send location information to public safety answering points when a 911 emergency call is received By FCC regulations carriers must eventually be able to track most of their calls to within 150 feet Rollout of these services is expected to be completed by 2006 GL a g gt P Q A Q A Q A If I live abroad what happens to my 911 service Our system will automatically detect your location but the service will not be accessible if you are not located in North America How do I add an additional number w
11. in a conference If after pressing the CONF button a user decides not to conference anyone pressing CONF or the original LINE button will cancel the conference and resume the conversation If the conference holder wishes to end a conference pressing the HOLD button will break the conference and place both parties on hold User can then talk to each individual party by selecting the corresponding LINES Checking Messages and Message Waiting Indicator When GL Phone is on hook pressing the MSG button will trigger the phone to call the Voicemail center If a line is selected first the Voicemail Account configured for that line will be dialed The MWI Message Waiting Indicator LED will blink in red when there is a message waiting Mute and Delete When in conversation with an ACTIVE LINE pressing MUTE DEL will mute the conversation the red icon will blink in the LCD as a reminder that call is muted You can hear the other party but the other party will not be able to hear you Pressing the button again will resume the conversation When dialing a number or during the Key Pad MAIN MENU configuration mode pressing MUTE DEL will delete the last entered digit When phone is idle pressing the MUTE DEL key will function as a shortcut to Enable or Disable Do Not Disturb When enabled the red icon Do Not Disturb will blink in the LCD to remind user Do Not Disturb is activated When there is an incoming call pressing
12. ith a different area code to my account Call our customer service for additional information regarding cost and area codes available What area codes do you offer For the time being we offer US and Canadian area codes In the near future we will also offer European and Middle Eastern area codes How will I be charged for call forwarding feature When you forward your telephone number to another phone number you will be charged according to the rate of the forwarded phone number Remember that if you forward your phone to a GL Phone number it is absolutely free Can I turn my call waiting off Yes Enter 78 to deactivate the service How can I find the rates and area codes for international calls Go to www GLipfone com and click on Rates Can I talk to other GL Phone subscribers for free Yes talking to other GL Phone subscribers is absolutely free Can I use the GL Phone overseas Yes the GL Phone works wherever there is an Internet connection available How do I access my voicemail account from my GL Phone Dial 4 Enter your password your temporary password is the last 4 digits of your GL Phone number Follow the instructions How do I set up my voicemail account Please refer to Chapter 7 of this manual How do voicemail email attachments work When you receive a voice message an email will automatically be sent to your email account containing a
13. mber or redials the last number dialed After entering the phone number pressing this key forces a call to be made immediately before timeout Ga prone Chapter 3 1 How to Connect the Cables Step 1 Take the IP Phone and handset out of the package Connect the handset to the IP phone by plugging one end of the handset cord into the socket on the left side of the IP Phone and the other end of the handset cord into the socket in the lower end of the handset Figure 1 Figure 1 Step 2 Plug the power adaptor into the power socket of the IP Phone Figure 2 GL 2 Connection Setup Three ways of Connection Setup There are 3 different ways to setup and connect the GL phone depending on your Internet connection type a Integrated Router DSL Modem Connection If you have an integrated router DSL modem connect the devices as shown in the diagram below Remember that there is no need to change the configuration of your IP Phone To Power Adapter Internet a a GL b DSL Modem Connection If you connect to the Internet through your telephone line DSL modem connect your IP phone as shown below One RJ 45 cable connects the DSL modem to the LAN port in your IP phone and another RJ 45 cable connects your PC or LAPTOP to the internet through the PC port socket of your IP Phone Internet 2 cL To configure your IP Phone using a DSL Modem connection please call
14. nt to an emergency centre near your old address When traveling with your GL Phone you should be aware that the call center that answers 911 calls will only have access to your previously registered addresses therefore you must be able to provide the 911 call center with your current location We contract a third party to use the address of your registered location to determine the nearest emergency response centre They then forward your call to a general number at that centre When the centre receives your call the operator may not have your address and or phone number You must therefore provide your address and phone number in order to get help You hereby authorize us to disclose your name and address to third party service providers including without limitation call routers call centers and public service answering points for the purpose of dispatching emergency services personnel to your registered location Please be aware that GL Phone requires an internet connection at all times in order to operate Therefore any interruptions to your internet connection and or power failure will result in unavailability of the service which will include 911 dialing Please visit our Terms of Services for complete details about 911 calling its requirements and limitations on liability How to Register 1 First type the address below in the address bar of internet browser https shop goldline net glipfone home asp 2 Click on the Registration
15. oIP telephone calls are very cost effective and can be made from wherever an Internet connection is available When you subscribe to GL Phone for the first time you will receive a package containing the following items Phone IP Phone Handset Power Adaptor Input 100 240V 50 60Hz Output 5 VDC 1 2A 6W Network Cable RJ 45 Handset Cord SS cL PrOnE Chapter 2 Keypad amp Back Panel Lines 1 3 Keys Mute Delete Message Camera block Menu Keys Conference Transfer Address Book Camera local loop back display Standard keypad Hold Speaker Send Lines 1 3 3 Line keys with LED Mutes an ACTIVE call or deletes a key Mute Del entry call log voicemail etc Enables Disables camera If you disable camera phone will function as Camera Block a normal phone GLPFOnE Address Book Accesses telephone phonebook When phone is in MENU mode Goes to previous item When phone is Active Increases handset speakerphone volume When phone is Idle Increases ring volume Camera local loop back display Enables Disables camera local loop back display Transfer Transfers active call to another party Conference Establishes 3 way conferencing Message Retrieves voicemails Temporarily puts an ACTIVE call on hold Speaker Allows hands free conversation Dials a new nu
16. one number aller Id Block is ON Anonymous Call Rejection is ON or OFF Anonymous Call A call with a blocked id Reject is rejected by callee Caller s phone number 67 1 area code number is hidden if the command is entered 67 011 country code number before telephone Call Id Block per call Alerts of incoming calls and allows switching between calls Call waiting is ON or Dial Last Received English Language 1 Language is set to English French Language 334 Language is set to French This is for Reset Services 99 Reset the services to initialize to default default settings settings S GL PFOnE Chapter 8 Using Voice Mail 3 Advanced options 5 Repeat 6 Next msg Date amp Time 7 Delete Announcement Date amp Time Announcement 8 Forward To another user 9 Save Help Exit 1 1 New Current Messages folder 2 Change 1 Old msgs folder 0 New msgs 2 Change Folders Enter your password 2 Work msgs 3 Family msgs 4 Friend msgs Exit 3 Advanced options 0 Mailbox options 1 Send a reply 3 Hear the msg envelop 5 Leave a msg Return to main menu 4 Previous msg 3 Advanced options 5 Repeat current msg 6 Play the next msg 7 Delete 8 Forward to another user 9 Save Help Exit 1 Prepend the msg Enter the extension 2 Forward without prepending 0 New msgs 1
17. red OFF if IP address or SIP server is not found ON if IP address and SIP server are located Phone Status Icon OFF when the handset is on hook ON when the handset is off hook Speakerphone Headset Status Icon Blinks when phone rings OFF when speakerphone headset is off ON when speakerphone headset is on Handset and Speakerphone Headset Volume Icons 0 7 scale to adjust handset speakerphone volume LS GL PHONE LCD Icon Definition Time Icon AM for morning PM for afternoon Ga PFONE Chapter 5 911 Registration GL Phone service does not support traditional 911 or E911 access to emergency services We offer a feature known as 911 Dialing which is a limited emergency calling service that differs from traditional 911 or E911 emergency services calling You should familiarize yourself with the contents of this page and follow all necessary requirements and directions Failure to do so could result in unavailability of 911 services Our 911 Dialing feature is not automatic In order to activate the 911 Dialing feature you must take affirmative steps to register the address where you will be using your GL Phone You must do this for each GL Phone number that you obtain When you move your GL Phone to another location you must register the new location through our web page If you do not register your new location any calls you make using the 911 dialing feature may be se
18. the Mute Delete key while phone is ringing will REJECT the incoming call The server will tell caller that user is busy and or forward the call to Voicemail if server supports this feature and is properly configured GL 10 Camera Block User can press the CAMERA BLOCK key to Disable or Enable sending video out when in video call If no video call is desired privacy user can press this button and make Audio Only call When CAMERA BLOCK key is pressed a red blocked camera will blink in the LCD to remind user that call is not in video mode and that camera is blocked Ga Chapter 7 Star Command Services and Messages GL Phone like other telephone services provides many different services for its users All these services are available by default in the factory settings of the phone Commands start with and are followed by one or two numbers or characters For ease of use these services are activated and deactivated using almost the same procedure For instance call waiting is activated by 68 and is deactivated by 78 Dial 99 to reset all star commands to the default mode 24 7 customer service Customer Service At this time you Credit Balance check through dollars and 1 star commands cents available for this call Access to voicemail Check Voicemail 4 option with a personal Enter your password password x A list of services will be 9 a
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