Natural Gas Welcome Book - Florida Public Utilities
Contents
1. o ooooco o o ococse nocs ns o o cs e no e o ooco o o p een e oe en ne nee enonoos o ocsos ns o p o ps o oe e eo ononsno s s Energy Continued Ask The Energy Experts Submit your energy related questions to FPU s Energy Experts at FPUC com EnergyExpert Plus view related Q amp A s energy saving tips and more Energy Saving Tips Every time you use your energy efficient natural gas appliance s you are conserving energy Read the following everyday tips and see how you can start saving even more Water Heating e Set the temperature on your water heater to 120 degrees e Run your dishwasher only when it is full e Change your washing machine s temperature setting from hot to warm and cut the energy use per load in half e Take 5 10 minute showers rather than baths Cooking e Cover pots and pans when bringing water to a boil e Clean your cooktop thoroughly and often e Avoid opening the oven while cooking Clothes Drying e Clean your dryer s lint filter after each and every load e Dry consecutive loads of clothing to take advantage of retained heat e Let clothes air dry when possible Energy Continued Climate Control Miscellaneous e Keep your thermostat set at 78 degrees in the summer Replace traditional incandescent light bulbs with compact and 68 degrees in the winter fluorescent light bulbs CFLs and tu2. e e e e o e neos cn e eo ne oonsocsos ss oos s S o cso o o no o e o n sn ns c ee non ceo n ns eon oo seco e o re e noe o oo gt Making Payments EPU offers a variety of payment options to make paying your monthly energy bill as convenient as possible 1 Pay By Mail Send payment to Florida Public Utilities P O Box 2137 Salisbury MD 21802 2137 2 Pay Online Visit FPUC com Payments to sign up for Online Bill Manager or to make a one time payment 3 Pay By Phone Call 800 427 7712 to pay by phone Please have your FPU account number and method of payment handy A minimum processing fee of 2 95 will apply to one time payments 4 Pay By EFT Electronic Funds Transfer Sign up to have your monthly FPU payment automatically deducted from your checking account vI Pay At Any Western Union Location Customers can now pay their bill at anywhere Western Union services are offered To find a location near you visit locations westernunion com This service is free and many locations offer extended hours including Saturday and Sunday Please note only cash is accepted moving money for better Customers can still pay their bill at Wal Mart however a service fee will apply Visit FPUC com Payments for more on each payment method or contact us with any questions A CustomerServiceoFPUC com 800 427 7712 ee oo o oo e no eon
3. Natural gas is lighter than air and rises whereas propane gas is heavier and settles e Dead vegetation in an otherwise green area e Hissing sounds near a natural gas appliance or line e A gas pipeline that appears to be broken or damaged e Gas service that is damaged in any way e o o ooonsonn ooo neon o on eo o ne e ns cnc ooo conoc oco coocoo coocoo oo np o e o oso f Te Uy Continued 7 A WA Call 811 Before You Dig Whether you are about to plant a tree or remove a fallen one you MUST call 811 before you dig to avoid hitting underground utility lines which are shallower than many realize Do not risk losing your utility services injury or worse Call 811 before you dig and we will be there within a few business days to locate your lines at no charge to you Contact FPU for more info Know what s below Call before you dig Before A Hurricane Move or secure all loose items grills patio furniture etc which can blow into and cause needless damage to your home or gas meter Do not shut off your gas supply at the meter If you must evacuate your home or business leave your natural gas supply on Only authorized utility or emergency personnel should turn your meter valve on or off Be sure to have plenty of the essentials on hand including flashlights batteries non perishable food water any vital medications and a first aid kit The National Hurricane Cent
4. Continued Z WHIP Payment Plans With FPU s payment plans customers can enjoy the long term energy and cost savings of a natural gas water heater without having to pay for anything up front Choose from a Natural Gas TANKLESS Water Heater 26 99 PER MONTH esceosooooooocsocoooocsocoooosososocoooooooo E SFG seer ooosooooonosssscssss sos s co sS Natural Gas TANK STYLE Water Heater 16 99 PER MONTH The payment plan is available to existing residential natural gas customers only Customers who participate in the payment plan will receive their appliance rebate in the form ofa reduced monthly payment amount which will be factored into a 60 month period Energy Partner Program FPU s Energy Partner Program is a network of trusted third party businesses and independent contractors that help us provide our customers with the best possible energy savings and service e Get connected to reputable third party professionals that meet the stringent training licensing and insurance requirements in the natural gas industry e Enjoy superior ease and convenience when you work with FPU as your primary point of contact for your repair and service needs Contact FPU at 888 220 9356 to find a trusted US Energy Partner in your area gt Conserving Energy Free Energy Check Ups Visit FPUC com FreeCheckUp or call 888 220 9356 and a qualified Energy Conservation Representative will help you inc
5. Transactions occurring after a billing period will be regardless of the quantity of natural gas you use and cannot l shown on the next bill be changed by FPU without approval from the Florida PSC e Past due balances A detailed explanation of charges is 13 Base Energy per therm A per unit fixed cost used to cover included on each bill you receive Past due amounts will the cost of distribution and conservation services Assessed only be detailed in the first bill showing the past due amount during each billing cycle without regard to your specific future related bills will show only the amount due demand or energy consumption 14 PGA per therm The Purchase Gas Adjustment is the per e Contact our Customer Care Team unit pass through cost based on what FPU pays for the at 800 427 7712 for more information natural gas we purchase FPU does not make a profit on these costs 15 Taxes amp Fees Local state municipal and franchise taxes and fees determined by and paid directly to the State of Florida and or the municipality in which you live 16 Important FPU Messaging Be sure to look here every month for important messaging from FPU 4 t A v 0 o CA q 4 l IN THE UNITED STATES IF MAILED NO POSTAGE NECESSARY pe ye a Wes es gt e lt 3 a ee 5 a e ale ee 0 b o0 0 ooo o eos oonsn e nc
6. all categories included in the bill A Late Payment Fee will apply if amount due is greater than 5 00 and is not paid by due date Current Charges Due On Total NOW Due Current Charges Past due balances are due immediately and subject to previous disconnect dates 10 31 2011 96 72 The APR for installment contracts is 18 Balance Credit Balance 63 58 Meter Information meter 99708W Current Reading 0000577 o gt Previous Reading 0000564 CCF s Used 13 Multiplying Factor X 1 0300 Total Therms Used 7 13 39 Energy Usage LastYear ThisYear _ Therms This Month 11 13 Therms Day 0 0 Service Days 11 00 Base Energy per therm 0 55570 PGA per therm 0 50000 Pay your bill at any participating Walmart Visit www checkfreepay com agentlocator 2 o o oso eo p o eo ne eo oncnnonnon ne on o o o ee e e e nens cos pS o lt e o oo conos o o O Faon Includes the following charges O eesti Charge Current Account Activity Billing For RS GRS31 Natural Gas Service Amount 25 13 Late Charge 5 Minimum or 1 5 5 00 Florida Gross Receipts Tax 0 59 West Palm Beach Franchise Fee 0 38 West Palm Beach Municipal Tax 2 04 TOTAL NATURAL GAS CHARGES 33 14 Total Current Charges 33 14 ee da SE Continued 12 Customer Charge A fixed amount used to cover the cost Please Note E eli and Dia rae a Ip Pree e
7. booklet e Virtually anything else that has to do with FPU Or call 800 427 7712 to receive additional details and or guidance over the phone
8. immediately Drive only when necessary avoiding any flooded roads fallen objects weakened walls bridges and other traffic hazards REMEMBER Leave The Area And Call 800 427 7712 Immediately If e Your meter or service line is damaged in any way which would be an extremely rare event e A gas pipeline has been broken or damaged e You smell a distinct rotten egg odor Storm Safety For Specific Appliances Many natural gas appliances continue to operate when the power goes out However certain manufacturers and models feature safety valves that will automatically discontinue the flow of natural gas in the event of a power outage Consult your user s manual for specific operating instructions and guidelines important safety features and more Or contact your local FPU office and we will do our best to assist you Please Note Following a storm our crews first respond to emergency calls We will be happy to assist you with your appliances once public safety is secured Safety Survey At FPU we rely on ongoing customer feedback to continuously measure and improve our public safety awareness and education efforts In order to test your own safety knowledge and assist us in meeting this goal please complete our brief questionnaire at FPUC com SafetySurvey and be entered for a chance to win a 100 Cash Gift Card Program subject to termination without notice WIN A 100 CASH GIFT CARD 00 Visit F
9. A ENERGY FOR LIFE NATURAL GAS lable of Contents RTS o AAA eens E een 2 a O A annie 3 Malin Pal sia ia 6 e o A o 5 9 ia e epee srtcten sr atcne in acco A 13 Re e A EEA A A N E 17 A A EEA AEN A A A EE 20 FLORIDA PUBLIC UTON ES energy for life www FPUC com to FPU Florida Public Utilities FPU is glad to welcome you as a new customer and looks forward to delivering endless exceptional service and positive energy to you True to our belief that an informed customer is a happy customer we offer the following guide as an informational source for almost everything you need to know about your energy service Keep this useful guide handy For any questions or concerns please do not hesitate to contact our Customer Care Team at Our Representatives will be more than happy to assist you Understanding Your Bill Monthly bills will reflect usage based on the read taken from your 5 Current Charges Due On The date to pay the bill in order meter which will vary from month to month depending on how much to avoid late fees and penalty fees natural gas you use and the current cost of natural gas Circumstances affecting your monthly bill include changes in the weather the number 6 Total NOW Due The total amount owed Reflects all and type of appliances you use the amount of time you spend at home transactions occurring in a billing period including past due and more charges and late fees The following
10. Commercial Rebates Conserve energy at your business reduce operational costs and earn cash rebates up to the following amounts when you include qualifying natural gas equipment Commercial Maximum APPLIANCE REBATE TANK STYLE WATER HEATER 2 000 TANKLESS WATER HEATER 2 500 RANGE OVEN 1 500 FRYER 3 000 DRYER 1 500 Also earn cash rebates up to 50 per ton when you install eligible natural gas space conditioning units Please contact FPU for more complete details regarding rebate categories industry definitions and other factors that may influence rebate amounts and eligibility Refer Your Neighbor With FPU s Refer Your Neighbor program you may be eligible to receive a 50 cash gift card when you introduce a new customer to FPU Visit FPUC com Refer for your FPU referral form or for additional program details Program subject to termination without notice REFERSNEIGHBOR GET A CASH GIFT CARD nay Oo gt 4 ca i INCeNTIV i a N l Y A MAA MM AAA A Y Aol yr _e q Sy nuntyny27 dh D A U VM L Li L WU C 4 J A Important Notice About Your Fuel Lines FPU maintains the buried gas piping from the main to the meter but does not maintain the customer s buried gas piping after the meter Buried piping that you do not properly maintain may be subject to the potential hazards of corrosion and leakage Buried gas piping should be e Periodically inspected fo
11. PUC com SafetySurvey maT a A New Sm rna Be to get started SIYEN Beach py gt Programs amp Incentives Conservation Programs Natural Gas SWITCH REPLACE BUILD to Natural Gas Old Natural Gas With Natural Gas The increased use of natural gas helps to protect the environment It REBATES A Appliances Appliances Appliances also helps to conserve Florida s precious energy resources p aing TANK WATER HEATER 500 350 350 us toward a cleaner more secure energy alternative FPU s natural gas cash rebates and incentives are available to offset the initial HIGH EFFICIENCY expense of installing natural gas making it an easier choice for more TANK WATER HEATER OOO 400 400 homeowners and encouraging its use throughout Florida TANKLESS WATER HEATER 675 550 550 FURNACE 25 500 500 RANGE 200 100 150 Residential Rebates Conserve energy and earn up to 1 750 cash back when you replace non gas appliances or upgrade old gas appliances with new natural gas appliances You may be eligible for up to 1 300 in cash rebates when you include natural gas appliances in new construction pes 150 100 100 SERVICE REACTIVATION 350 Also earn cash rebates up to 1 200 per unit when you install eligible natural gas space conditioning units Rebates are subject to program terms and conditions 1 A water heater must have an Energy Factor EF of 63 or greater to qualify for a high efficiency rebate
12. ails Please Note Your deposit may be waived if you provide one of the following 1 Proof of three years of employment with the same company 2 Valid ID indicating you are age 60 or older 3 A credit score of 660 or higher p Storm e General Safety 24 7 Emergency Response Please leave the area immediately and call 800 427 7712 if you smell a distinct rotten egg odor or have any other type of natural gas related emergency Or call 911 if needed How To Sense Danger Natural gas is naturally odorless A rotten egg odor is added so you and your family can easily detect even the smallest leak Teach everyone in your home or business to recognize the rotten egg smell and take the following steps should someone suspect a leak 1 Clear your home or business immediately 2 Once safely outside call 800 427 7712 to report a leak Or dial 911 if needed ee o DO NOT e Use a cell phone or telephone until securely outside the location e Smoke light a match or do anything that can cause a spark which may result in an explosion or fire e Turn on or off any electric switches e Ring the doorbell or open any garage doors Visual and audible signs may also indicate a natural gas leak has occurred or other potential safety hazard If you notice any of the following please leave the area immediately and call 800 427 7712 once you are in a safe location e Blowing dirt or bubbling creeks or ponds
13. ccount for energy cost inflation e The only time your monthly amount may differ is if you received service work during the previous billing cycle or specific circumstances cause your amount to be re budgeted Contact our Customer Care Team at 800 427 7712 or visit us at FPUC com for enrollment details e o oooosonnoron on e ne nene oneno ns coo o cossos ss o os e eo eon np eo ooo seco on eo e n e oo o sso Payments Continued Disconnected Service FPU will interrupt service if bills are not paid on time but only as a last resort If we do not hear from you prior to the bill becoming delinquent an FPU Representative will process a service interruption Our goal is to e Be flexible and treat each customer s case individually e Take into consideration such factors as weather death or illness in the family age and disability e Continue providing service to you our valued customer If service is disconnected due to late payment we may require payment of past due amounts and or deposit modifications may be required before service is reconnected In addition a reconnection fee will apply Customer Deposits New customers are required to provide a deposit before service is activated Residential and commercial customers are eligible for a refund after 23 months based upon payment history Terms interest rates and deposit amounts may vary Please call 800 427 7712 for additional det
14. enonno noe eo o eo nc eo e o nee o nene o ceo nooo sos o o ooo e oooconsa ns o9 o oo pon ooo nn eons n oro een eo eno e e cnsn co conos coocoo oo ooo ooo VAL LA yl ty What To Do When You Can t Pay Your Bill If for any reason you cannot pay your energy bill on time contact our Customer Care Team at 800 427 7712 immediately to avoid allowing the bill to become delinquent FPU may be able to arrange special payment schedules for customers who need time to pay the entire bill But remember we can only help you if you let us know that you need help Energy Assistance Programs Social service organizations located throughout our service territory are ready to assist those in need For more information on some of the energy assistance programs offered throughout FPU s service areas including agency names and phone numbers for your city or county contact our Customer Care Team at 800 427 7712 i osoo ocoocococococooc oco cocoooocoooooooo loolol o Budget Billing Weather fuel costs new appliances and a variety of other factors can cause your FPU bill to fluctuate during the year Budget Billing allows you to stabilize your monthly energy costs by paying the same amount each month preventing spikes in your bill e FPU will calculate your monthly energy cost by averaging the amounts of your last 12 energy bills e The average total will be increased to a
15. er recommends having enough to sustain your family for up to seven days Protect windows with boards or storm shutters Place sandbags around the perimeter of your home to decrease water damage in the event of flooding S afety Continued During A Hurricane Remain indoors and stay as far away from windows skylights and glass doors as possible Close all interior doors and designate a small safe room on the lowest level In the unlikely event your natural gas service is interrupted please do not attempt to turn your natural gas back on Refrain from using your home phone or candles and use cell phones sparingly to conserve battery life Use a communication device that runs on batteries to listen for weather safety updates and any notices to evacuate After A Hurricane Do not operate gas appliances or controls you suspect have been flooded or damaged Wait for authorities to announce that the danger has passed before going outdoors In the rare event you lose natural gas service be sure to contact FPU to have our trained technicians safely turn your gas back on You can also call FPU to relight your pilot lights and inspect your appliances to ensure they are in proper working condition All FPU personnel carry ID to be presented upon request Do not remove fallen trees or do any digging without calling 811 to locate your utility lines Keep away from any loose dangling or drowned power lines and report them
16. is a brief explanation of the bill you will receive from FPU and the charges approved by the Florida Public Service Commission PSC 1 Previous Account Balance The amount owed from the previous bill including any unpaid balances 2 Less Payments Credits or unscheduled payments received during the last billing cycle 3 Past Due Or Credit Balance Due immediately and subject to late fees this represents the balance remaining after the scheduled date of payment 4 Current Charges Should be paid before the Due Date on each bill to avoid any late fees or penalties ee b 0 o 0 0 o 2 o ooo ocsoooo o o e e e o n eeo e eeo o os onsocoo coo coo css poo o eoss cn o coso eo o e csss co ces o o pc ne poo onos sS oo o nn e eo e o o Bill Continued 7 Current Reading Represents the current reading taken from the meter on the date indicated 8 Previous Reading Subtracted from the current reading to determine the amount of consumption to be billed 9 CCF s Used The amount of gas used when measured in CCF s 100 Cubic Feet Past Due Or 10 Multiplying Factor Converts the energy used to the billed energy units of therms 2 88 is the cubic feet in a therm 11 Total Current Charges Includes other categories such as natural gas charges contract or other This represents a total for
17. r leaks e Periodically inspected for corrosion if the piping is metallic e Repaired if any unsafe condition is discovered Also when excavating near buried gas piping the piping needs to be located in advance and the excavation should be done by hand Call 811 before you dig and we will be there within a few business days to locate your lines at no charge to you Fuel Line Maintenance DID YOU KNOW The gas fuel line that runs from the outlet side of the meter and delivers gas to your indoor and outdoor appliances is your responsibility and you could be facing hundreds of dollars in repair bills if your gas fuel lines fail Protect yourself with Gas Line Coverage from HomeServe USA and enjoy these benefits Interior and exterior gas fuel line coverage in one plan Access to a US based Repair Hotline 24 hours a day 365 days a year No out of pocket expense for covered repairs up to 3 000 annually Monthly charges included on your FPU utility bill Coverage for a small monthly fee HomeServe USA Call HomeServe USA at 1 855 874 4646 or visit FPUC com FLM for information on signing up or for more details ee o o 0 oo ooo o o neo o o eones o o9no e e po e nono po e e eoo escn eo pc eos o ec eo e ooocsson o co csosocsocnsosos o sS o so o o oc ooscso co ooosonsos sS o o ono e o e e o ooo f e I INNCentivec rr e 1 lr ICENTIVES
18. rease the value of your home or business and S TRET CH every last energy dollar in three easy steps 1 Check your home or business for sources of energy waste and inefficiency including water heating lighting HVAC etc and create a customized analysis of your energy use 2 Show you what steps you can take to conserve energy save money and get more comfort including Specific changes to reduce your monthly energy bills Data regarding monthly operating costs of your appliances Insight on how each appliance contributes to your utility bill 3 Follow up with more tools and information such as a documented overview of your Free Energy Check Up and a printed report detailing specific ideas on how to keep your utility bills down Plus we will recommend additional work when needed Free Online Energy Evaluations Learn how to save energy like an expert from the comfort of your computer Completing a Free Online Energy Evaluation is a great do it yourself alternative to scheduling a Free Energy Check Up Visit FPUC com FreeCheckUp to get started Virtual HomeEnergySuite Visit FPUC com ForHome for free access to our Home energy calculator amp extensive library Program amp rebate links 100 s of pages of reference material money saving info Kid s Korner featuring fun games science experiments amp lesson plans And more Poco b o 0
19. rn off lights every time you leave the room e Clean or replace dirty A C and or furnace filters once a month e When purchasing new appliances choose those featuring e Turn on ceiling fans to enjoy an additional 3 degrees of the ENERGY STAR label cooling power while taking an energy load off the AC but e Turn off TVs computers and any other appliances that don t forget to turn off your fan when you leave the room aren t in use with the exception of your refrigerator e Close window blinds when it s hot and keep them open e Run your pool pump for a span of 8 hours when the water when it s not temperature is higher than 70 degrees and for 6 hours when it s below 70 degrees e Cover your pool when it s not in use which can save you up to 50 on pool heating costs a y j 19 Poco o 0 o oooocso noo ooososos os so os o o pon s no poso o oo ce np e ee eo oosoc ooo s o oocsocsoos s ooo soso pS e o e ccoo o oo cp crnrsoc oso sS p oossns ooco oono o o o n o o e oo so gt Additional Information EPU invites you to visit FPUC com to find comprehensive information on e Natural gas rebates and incentives or to redeem track your rebate e Major and outdoor luxury natural gas appliances e Free Energy Check Ups and various other free energy saving resources e Any FPU programs highlighted in this
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