Home

Toshiba 5000 Series User Guide

Contents

1. Feature Code Feature Code Account Code 660 Caller ID 580 Automatic Busy Redial On 150 Cancel 290 Automatic Callback 160 Do Not Disturb On Off 180 Background Music 530 Door Lock Cancel 540 Call Forward Any Calls DSS Button 610 All Call 340 Flash Short 200 Busy 350 Flash Long 210 No Answer 360 Microphone Cut off 840 Busy No Answer 370 One Touch Button 570 Call Forward External Outside Calls Paging All Call 380 Page All Groups 220 Busy 390 Page Individual Groups 230 No Answer 400 Emerg Page Individ Group 250 Busy No Answer 420 Emerg Page All Groups 240 Call Park Orbit 170 Answer Page All Groups 590 Call Pickup Phantom Extension Message Waiting 560 Incoming Group Pickup 430 Privacy 320 Incoming Directed Extension Pickup 440 Privacy Release 330 Incoming Directed Group Pickup 450 Night Transfer 600 Incoming Directed Extension Pickup 460 Record to VM 630 On hold Local Retrieve 490 Pause Resume recording 640 On hold Remote Retrieve 500 Release Button 270 On hold Outside Line Retrieve 480 Release Answer 280 On hold Directed Extension Retrieve 510 Split 860 On hold and Incoming 520 Speed Dial 260 Incoming Any External Call 470 User Programming Mode 650 Strata CIX DP5000 series Telephone UG 11 08 87 User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used fea
2. Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s Call Forward pass code in order to do this Call Forward Pass Codes are created in system programming All Calls to an ext All Calls to outside telephone no Press ext button 6012 tone dial the other telephone s ext no enter other telephone s Call Forward pass code dest telephone no tone Press ext button 6012 tone dial the other telephone s ext no enter other telephone s Call Forward pass code outside line access code dest telephone no tone Busy to an ext Press ext button 6022 tone dial the other telephone s ext no enter other telephone s Call Forward pass code dest telephone no tone Busy to outside telephone no Press ext button 6022 tone dial the other telephone s ext no enter other telephone s Call Forward pass code outside line access code dest telephone no tone Strata CIX DP5000 series Telephone UG 11 08 References Call Forward Table 15 Call Forward Procedure continued Feature Button Sequence No Answer to an ext Press ext button 6032 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone
3. Conference 10 pulses second steady Note LEDs on the telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 25 11 08 25 Feature Operations 3 This chapter gives you more details about your DP5000 series telephone s advanced functions An alphabetical list of supported features has been compiled in this chapter for fast and easy reference Account Code Calls Account Codes Forced or Voluntary can be used for a variety of reasons including billing tracking and line restriction applications Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Recording SMDR report Verified Non Verified Account Codes Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator If the code is not in the list the call will not go through Non Verified Account Codes must be a uniform length but any digits are accepted Account Codes and Lengths are setup and managed by the System Administrator Strata CIX DP5000 series Telephone UG 11 08 26 Feature Operations Account Code Calls Forced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified
4. A plus sign on the LCD indicates there is more data to display Press SCRL to advance through the information Lines 4 8 will indicate Programmable Feature Button labels Line 9 will display the Soft Keys See Soft Keys on page 10 BILL NO 200 SEP 25 TUESDAY 09 18 VM Pause ccount Code YM Record PAGE Al Sales Line 2 DND Sales Line 1 Caller 1D Ext 200 Release DIR Strata CIX DP5000 series Telephone UG 11 08 9 The Grand Tour Soft Keys 4 Line LCD Display The LCD in it s idle state shown right displays Line 1 or the top line of the LCD will NANCY NO 202 display your user name if SEP 25 TUESDAY 09 36 programmed and your extension number DIR Line 2 will show the Date and time Line 3 will show information related to your telephone set VM New Saved messages Call Forward or if a certain feature is enabled on your telephone set A plus sign on the LCD indicates there is more data to display Press NEXT to advance through the information DP5000 4 line LCD display in Idle Mode Line 4 will display the soft keys available in idle state Press DSPLY to switch from the Call Forward display to the User Name display Soft Keys Softkeys SK1 SK4 refer to the four buttons directly below the LCD screen shown right Soft Keys dynamically BILL change their functions and label IAN depending on the state of the telephone JDE The dynamic feature associated with the NEXT CALL B
5. 1 Press 3 6 9 Hold simultaneously 2 Press Redial 3 Set the level using the buttons shown in the table below Handset Headset Side Tone Level Se Tone Level O Er ae ON ON Max louder OFF ON Default ON OFF Min softer OFF OFF 4 Press Hold to set the option 5 Go Off hook then on hook to exit the program mode 84 Strata CIX DP5000 series Telephone UG 11 08 User Programming 6 User programming allows you to customize your LCD telephone You will be able to e Enter numbers in your personal Speed Dial list e Program One Touch and Programmable Feature Buttons e Register Call Forward assignments e Assign Message Waiting Keys e Assign the background music BGM source to be played over the telephone s speaker Strata CIX DP5000 series Telephone UG 11 08 85 User Programming Programming Feature Buttons Programming Feature Buttons You can use the User Programming Mode described below for customizing your DP5000 series display telephone without the aid of an Administrator or Service Technician The User Programming mode is accessed with a Program button assigned to a Programmable Feature Button or through an access code User Programming enables users to customize these features e Programmable Feature Buttons The DP5000 series telephones have 10 or 20 Programmable Feature Buttons to which the user can assign any one of approximately 50 different feature
6. default code You hear busy tone 2 Press Vol A or Vol to reach the desired level Volume Control for the Single Line Telephone Press the Vol A to increase volume and Vol W to decrease volume during it To adjust the handset volume Press the Vol A to increase volume and Vol W to decrease volume during the call When you hang up the volume returns to the default setting To adjust the speaker volume for internal external calls and background music 1 Press Spkr 2 Press an extension button you hear dial tone 3 Press the Vol A to increase volume and Vol W to decrease volume This volume setting applies to all calls until changed To adjust Ring Tone Make sure the telephone is idle and the handset is on hook Press the Vol s to increase volume and Vol t to decrease volume 12 Strata CIX DP5000 series Telephone UG 11 08 The Basics Customizing Your Telephone LCD Contrast Available on backlit telephones and backlit add on module To adjust the LCD contrast on the backlit telephones 1 Press and hold down the Mic button 2 Press and release Vol A or Vol repeatedly Note Holding the Vol button does not continue to change the setting The button must be pressed for each step of contrast change To adjust the LCD contrast on the Add on Module 1 Press Hold 3 6 9 simultaneously 2 Press Contrast button to increase contrast 3 Press Contrast button to decrease contrast 4 Lift the handse
7. depending upon the application but in either case the caller must enter a code before proceeding To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after dialing the telephone number alerting you to enter the Account Code 2 Enter the account number When the number of digits designated for account codes has been entered the number will be checked against the verified list if chosen and the call will continue as normal If the number of digits entered for the account code is not reached or the verified code does not match then re order tone is heard and the call is rejected You can bypass Forced Account Code requirements with three emergency numbers including 911 See your System Administrator for these numbers 1 911 2 3 Strata CIX DP5000 series Telephone UG 11 08 27 Feature Operations Account Code Calls 28 Voluntary Account Codes Verified Non Verified Voluntary Account Codes are optional They can be entered during a call and are used for tracking selected calls using Station Message Detail Report SMDR call detail recording option If the system is set for Verified Account Codes station users must enter a specific code when entering the Voluntary Account Code s or the code is not validated for the SMDR call report This does not affect the call There are two ways to dial using a Voluntary Account Cod
8. 4 5 Soft Key twice 1 e 1 e To backspace delete a A B e 2 previous character 3 D E F i 3 press the PAGE or 4 G H l amp 4 LEFT Soft Key 5 J K L j 5 e To cycle back to the first 6 M N O 6 letter continue pressing 7 P Q R S 7 the LEFT Soft Key 8 T U V 8 6 Press Spdial The Speed 2 W X Y Z 9 Dial name is now 0 8 0 programmed 7 Go off hook The telephone exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associated with that name Strata CIX DP5000 series Telephone UG 11 08 65 Feature Operations Tone First Voice First Signalling Tone First Voice First Signalling To determine the signalling on the telephone circuit Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call Voice First Signalling The telephone does not ring when it is being called rather a long tone is heard followed by the caller s voice coming through the speaker This method automatically starts in a hands free mode and allows both parties to speak with each other Note The calling party has control over whether Tone First or Voice First Signaling is being used The ability to switch between the two is setup by the System Administrator To change the signalling method while placing the call 1 Enter the extension number 2 Pre
9. 5 5 Primary Ext No Directed Group A call ringing an extension in this Pickup Group 5 32 Group No A call ringing this Ext No only Other lines Exe ringing on the same phone are unaffected Ape PENANG Outside Calls Any incoming outside line call 5 9 5 36 Page Zone No All Call Group and or External Page An All Call Page Group Page and or External Page by Page Zone or by a specific Ext No 01 08 5 5 Ext No of another phone being paged Held Calls Local Retrieve To Pick Up A call held on this telephone Press Ext Button then dial the access sequence below 5 71 Remote Retrieve A call held on another Primary Ext No 5 72 Primary Ext No Outside Line Retrieve A call held on this outside line only regardless of the phone that placed the call on hold Must enter a three digit outside line no e g 007 5 73 Outside Line No 001 128 Directed Ext Retrieve A call held on for this Ext No regardless of where this Ext No appears 5 74 Ext No Notes e The Primary extension number is the directory number by which the telephone set is defined Other non primary extension numbers may also appear on the telephone By convention the Primary extension number is assigned to the first button on the bottom left hand side of a multi button telephone If more than one call is on hold the call
10. DP5000 series Telephone UG 11 08 113 References Button Labels Table 17 Programmable Feature Button Definitions continued Button Definitions Release and Ans Release and Answer Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call Release Press to disconnect or complete the transfer of the current outside or Release Call aie a extension call and to place your station in the idle condition SD or Speed Dial Press to Speed Dial a telephone number or feature access codes SD Customized buttons can be used as either System Speed Dial numbers or Station Speed Dial Button numbers Spd Dial Lng Pause Long Press to insert a 10 second pause when programming Speed Dial Pause numbers Spd Dial Pause Press to set either a one half or two second pause when programming Speed Pause Dial numbers The pause time is set in system programming Start Start Press to make an outgoing call using an ISDN trunk Sub Sub address Press to enter a sub address on an ISDN trunk outgoing call Tel Set Background Music Press to turn Background Music on or off over your station Music speaker Tone Dial Tone Press to change the outgoing dialing of the outside line in use from dial pulse to Select tone signaling Unlock Door Door Unlock Press to unlock a door lock m
11. Forward must be set prior to receiving the call The following calls to your station can be forwarded e Internal calls e Auto Attendant calls e Outside lines that ring only your station e Transferred internal or incoming line calls Strata CIX DP5000 series Telephone UG 11 08 33 Feature Operations Call Forward 34 Station Call Forward Categories You can set Call Forward for the following categories of calls Within these categories you can use five different types of Call Forward Settings as detailed in the next section Call Forward Any Call Forwards any call whether an internal call or incoming line call Call Forward Incoming Line Forward incoming line calls only Call Forward Any Call Set for Another Station Enables you set forwarding of all calls for another telephone within your telephone system Call Forward Incoming Line Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system Notes Call Forward Any Call and Call Forward Incoming line can be set simultaneously on a telephone This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls Call Forward destinations can be set to internal destinations or an outside telephone number You can change your forwarding destination from outside the system using the DISA feature See your System Administrator for DISA telephon
12. Note Some documents listed here may appear in different versions on the electronically or in print To find the most current version check the version date in the Publication Information on the back of the document s title page Refer to the following for more information e Strata CIX General Description e Strata CIX DP5000 series Telephone Quick Reference Guide e Strata CIX Installation and Maintenance Manual Strata CIX Programming Manual Volume 1 e Strata CIX My Phone Manager User Guide Strata CIX DP5000 series Telephone UG 11 08 The Grand Tour 1 The DP5000 series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add on modules and a 60 button DSS Console See Table 1 for more details Through dynamic soft key assignments the LCD telephones provide easy access to frequently used features by prompting specific tasks providing Outside Line Identification User Name Number Call Duration Date Time of Day displays and Name and number displays of incoming callers The speakerphone on these telephones enables you to place and receive calls without lifting the handset The LCD telephones with 10 and 20 buttons are available with LCD backlight To change the backlight settings refer to Chapter 3 Feature Operations Strata CIX DP5000 series Telephone UG 11 08 The Grand Tour Table 1 DP5000 Series Digital Telephones Description Im
13. Phone Name ADO Aia hu No 96 Enter Administrator Mode Press Hold Enter the DN ID number This is the extension number PDN of the telephone Enter the Phone Name that corresponds with that DN ID Press Hold to register the name and move on to the next Phone name entry Press RTRN softkey Repeat steps 1 4 to program additional names Strata CIX DP5000 series Telephone UG 11 08 Administrator Programming Administrator Mode Door Name Door Phone should be setup and programmed within the Strata CIX before a Door Name can be assigned 1 Press Next display shows Door Name NAM Bu bh Enter Administrator Mode Press Hold display shows Door Phone Number Enter the Door Phone number 01 24 Enter the Door Phone name Press Hold to save the name Repeat steps 4 6 to enter another Door Phone name System SD Name 1 Press Next twice until display show System SD Name Press Hold display shows IDX Enter three digit Speed Dial Index 000 799 Enter the Speed Dial name label Press Hold to save your changes NYDN Bu Pb Enter Administrator Mode Repeat steps 4 6 to label additional Speed Dials Phone Key Label and LM Key Label See Chapter 4 ADM DSS Console Strata CIX DP5000 series Telephone UG 11 08 97 Administrator Programming Administrator Mode 98 Station SD Name 1 Nn NOD ON DW Enter Administrator Mode 2 Press Next three times displa
14. SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END USERS PURSUANT TO THIS LICENSE AGREEMENT 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a personal non transferable and non exclusive right to use the copy of the Software provided under this License Agreement You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location Modifying translating renting copying distributing printing sublicensing transferring or assigning all or part of the Software or any rights granted hereunder to any other persons and removing any proprietary notices labels or marks from the Software is strictly prohibited except as permitted by applicable law you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief without notice against you or any other person in possession of the Software You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS upon demand Furthermore you hereby agree not to create derivative works based on the Software TAIS reserves the right to terminate this license and to imme
15. To adjust the Handset Transmit Level for DP5000 series telephones 1 Press 3 6 9 Hold simultaneously 2 Press Redial 3 Set the level using FB1 FB2 and FB3 For Single Line Telephone use 1 2 3 and Msg See table below Handset Transmit Level Transmit FB1 FB2 FB3 Level SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg Max louder ON ON ON OFF ON ON ON OFF ON Default OFF OFF ON ON ON OFF l OFF ON OFF ON OFF OFF Min softer OFF OFF OFF 4 Press Hold to set the option 5 Go Off hook then on hook to exit the program mode Strata CIX DP5000 series Telephone UG 11 08 83 Headset and Handset Operation Handset Level Adjustments To adjust the Handset or Headset Receiver Level for DP5000 series telephones 1 Press 3 6 9 Hold simultaneously 2 Press Redial 3 Set the level using the buttons shown in the table below Handset Headset Receiver Level 3 FB4 FB5 FB6 Cae 9 Line LCD FB4 FB11 FB12 SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg Max louder ON ON ON OFF ON ON A ON OFF ON Default OFF OFF ON ON ON OFF OFF ON OFF ON OFF OFF Min softer OFF OFF OFF 4 Press Hold to set the option 5 Go Off hook then on hook to exit the program mode To adjust the Handset Side Tone Level for DP5000 series telephones Note This feature is not supported on the Single Line Telephone
16. and Software Documentation and Technical Data related to Commercial Items Consistent with F A R 12 211 and 12 212 they are licensed to the U S Government under and the U S Government s rights therein are restricted pursuant to the vendor s commercial license 10 Severability If any provision of this License Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 11 No Waiver No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party 12 Supplier Software The Software may include certain software provided by TAIS suppliers In such event you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with tights to enforce the Agreement with respect to supplier s software YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MA
17. e Destination Restriction Traveling Class Override e Class of Service Override e Privacy Override Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting The Busy Override BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered This option applies to the station receiving the muted ring The muted ring can be sent to the telephone speaker or to the telephone handset headset and speaker To use Busy Override After reaching a busy station press 2 A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station you have called is in the DND mode OCA is possible to DND stations from stations that are programmed for DND Override To use DND Override After reaching a station in DND mode press 2 A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number you have overridden Your LCD displays DND OVR DENY if the station you called denies DND Override 56 Strata CIX DP5000 series Telephone UG 1
18. e E EA E 8 Key Stipes n aan e E sabes rico 8 A NN 9 9 Lin LCD Disp A A AAE 9 4 Line LED Display cin en sian lathe eevee dean ieee tees 10 O RR RRA 10 Chapter 2 The Basics Customizing Your Telephones evitados iones ATESTARE NE eii ies 11 Volume Controls ennienni a R a aae ier aea E EE A E dat 11 Volume Control for the Single Line Telephone ooonocnnncnnnonocnnonanonccnnnnnnnnancnnnonnnannnannos 12 DI A cosvesmebepesees 13 Brightness Control cabrio 13 E MA O AN 14 Keystrip Labels iria na te 15 Ring Tons AAA aa ee eel ane oe 15 Strata CIX DP5000 series Telephone UG 11 08 Contents Chapter 3 Feature Operations Dial P d and Button Beeps lt i tira ii ne tes 16 Speakerphone Microphone Sensitivity Adjustment ooooonocnnocnococononononancnaccno nono nannnannananos 17 Full Duplex Speakerphone Environment Setup DP5130 FDSL eee eeeeeeeeeeeees 17 Telephone Terminology coccion ii 19 Making a Call ce cn tsies dto e tad catheter a 20 PLANS ssi seshiessess ae de tvs Shed cssdun EN aae cial silo sesh S EE EES 20 SpkKr BUON visiten tddi pal 20 Hot Dial iii id crerereree iran cite raters prernte errr were EE A tren Tee 20 Dial Dire CtOLy sesceite wearer tdt de rae hele Go lad eee lous Sera iodo 21 A RN 22 Handset erre A aai EEEE E e ER ER E TEE E EER 22 SS EAEE AA A E AE E 22 Handsfree Answerback sssini ne ies evils diet ete e ide 22 On a Call sce lets n heres te 23 Switching Between Handset and Speakerphone
19. eee cesceeeeeneeeeecnseceseeeeeeeeeeseeenaes 23 Microphone Mic Mute Button 0 0 ceececeeecesseceesseeesceceececeeeeeceeeecaecesaeceeaaeneaeeceeeeeaees 23 HOM isda eter ii 23 LED Indicator Detalle Teen esis 25 Chapter 3 Feature Operations Account Code Calle iii ad A Ai 26 Verified Non Verified Account Codes cccccccccsssssessssscecesscecsssececessececeseeeeceeeeaeeseeeaeens 26 Forced Account COdeS ia A TA Seen eaten A CA heated 27 Voluntary Account Codes Verified Non Verified 0 0 0 0 eeccecesceessecenteceecceeeaeceeaeeeeees 28 Advisory Messages cdas lora ae vegeta oa dal dieras edo 29 Alarm Notification Button ccooooccnonconcnononnnnonnnnnnonnnnnnonnnnnonnnnononnnnnnnnnnnncnnnnnnnnnn nn ncnnnnnnnnnnss 30 Automatic Busy Reial tn lid nd laa ita 30 Automate Caldas odon t oo iio Dice a E rE TSTS 31 Back ground MUSIC scistevecssdsscceasececs n ie scanaeas seas gtaacendeacaet sesigvy criteria incita 32 Call Forward idad dodne st ais Bone ea site 33 NM a octet asad aut ts eh issn e e e Ae ded de den as e e 33 CALTON OS 33 Station Call Forward Categories cccecesccsssecssceseceseeeeeescessecsseceeeseseesaecaessaeeseeseneenaes 34 Call Forward SettigS crac 34 Station Call Forward Procedures cccccccssscccesscecesnececsesececeesaeeeseaecesesseeeseseeeseseeesees 35 Strata CIX DP5000 series Telephone UG 11 08 Contents Chapter 3 Feature Operations Call Forward Explosivos A E E E 36 C ll Park Orbs ninni e
20. ii 98 DNIS Nader ld iia ins setae 98 System Features iia A id 99 Direct Inward System Access DISA Security Code cooooonocncccocnnocnnocnnononnonanananonaccnnacnno 99 Date and Time Setting cima iden 101 Telephone Programming Mode c cocooccnoconoccnoncnoncnnncnnnonononnccnncconnnnn conocen nono nc rnnannnannrnnncnnnns 102 Initialize Telephone Settings ei0s scat eevee seein iia Avia aE AEE E 102 Call Waiting and Camp on Ring Tone Over Handset Headset Option eee 103 Strata CIX DP5000 series Telephone UG 11 08 v Contents Appendix A References Initialize or Adjust LCD ContrasSt ooooconncnocacocunococonocononanononcnnncnnncnnncnn conan nono cn S 103 DK T2000 Mode OO iii dest eae aniaeees 104 Step 1 Turn DKT2000 Mode On Off oo cece ee eeseceseeeeceeeeeseecaaeceeceeeeseeeaeeenaeaeens 104 Step 2 Connect Cordless Telephone to DP5000 series Telephone 0 00 0 eee eeeeseeeeeees 104 Single Line Teleph ne i mensie isnie loas det 105 O RN 105 Redial Feature Button Activation Deactivation ooooooconocnoccconccnnnonanonncnnnaconannncnnccnnnons 106 Msg Feature Button Activation DeactiVatiON ooconconnnnnocnnnnconncnnnonncconaconannncnancnn nono 106 Appendix A References Call BOnward AEE ENEE SE a EEE MCU sed ob ba awed da sea ae 107 DOLE NS 111 Buttonabel sv it ada 112 Appendix C Centrex Application Flexible Directory NumMbering cooonconoconocnnocononoconannncnanonononononnncnnncna conan cnn cnn
21. no tone timer 08 60 tone No Answer to outside telephone no Press ext button 6032 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6042 dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6042 dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6052 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone Call Forward Incoming Line Call Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext Press ext button 6014 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone All Calls to outside telephone no Press ext button 6014 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access cod
22. noc nnnnn cnn a 121 Centrex Feature Buttons viniste iaa iii 121 Ringing Repetido a id iia 121 Delayed Ringing dead a e ida ill 122 A A eth iat ah Yah ek coe ae peer aaah ce cece De 123 vi Strata CIX DP5000 series Telephone UG 11 08 Introduction This user guide describes how to use the Toshiba DP5000 series telephones with the Strata CIX1200 CIX670 CIX200 CIX100 CIX100 S and CIX40 telephone systems These include Strata DP5000 series digital telephones shown in Table 2 on Page 4 Strata Digital Add on Modules Strata Direct Station Selection DSS console Note Telephones and ADM models that include 1 in the model number are models that support the backlight feature Organization Chapter 1 The Grand Tour provides an overview DP5000 digital telephones Chapter 2 The Basics covers the basic telephone functions Chapter 3 Feature Operations includes an explanation of Soft Key operations an alphabetical feature list and LCD information Chapter 4 ADM DSS Console explains features and functions of the Add on modules Chapter 5 Headset and Handset Operation explains the interactions of these accessories with the DP5000 series telephones Chapter 6 User Programming explains how to program the Programmable Feature Buttons such as setting One Touch buttons changing Personal Speed Dial numbers as well as other user programmable functions Chapter 7 Administrator Programming explains features a
23. on the telephone s lowest button number is picked up e Ringing calls are picked up over held calls as a priority Strata CIX DP5000 series Telephone UG 11 08 39 Feature Operations Call Transfer Call Transfer Call transfer allows a call to be directed from one telephone to another on the CIX External transfers to telephone numbers or network extensions off the CIX are also supported please check with your System Administrator to see if this is enabled There are two types of call transfer e Blind transfer The call is directly transferred to another extension without announcing the call or waiting to see 1f the caller is available e Supervised transfer The call is supervised during the transfer process so the call can be announced to the receiving party before completing the transfer A supervised transfer also allows the person originating the transfer to take back or cancel the transfer To perform Call Transfer Immediate 1 While on a call press the TRNS Soft Key 2 Dial the extension where you wish to transfer the call The call rings the destination station and your telephone returns to the idle state If your telephone does not go idle the destination may be located in a remote node so you need to hang up to return to idle state To transfer using the Cnf Trn button 1 While on a call press Cnf Trn Your Line LED flashes green and you hear internal dial tone 2 Dial the extensio
24. series Telephone UG 11 08 41 Feature Operations Caller ID Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone The call information is placed in the list along with the number name if provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller ID button To view saved Caller ID information 1 When your station is idle press the Caller ID button The Caller ID LED lights green and the latest record displays 2 Use the soft keys Next Prev Call or Exit Note Caller ID is displayed when a call is first answered and will be displayed for the first 15 seconds of the telephone call Conference Calls 42 You can conference together up to eight parties including yourself with up to six parties being external network lines The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions The person who initiates the conference call is the Master If after the conference is established the Master exits the conference the first station to have been added to the conference becomes the Master To conference calls 1 While on a call press Cnf Trn You hear dial tone and your Line LED flashes green 2 Call another station or outside line 3 When the called party answers press Cnf
25. set at your station Call Frwd Call Forward External Press to forward Private or DID line calls to an external or External internal telephone number Caller ID Caller ID Press to view the Call History list may include name number date status Directed Call Pickup Press to initiate a ringing Directed Call Pickup of outside line extension Pickup and page calls pes Do Not Disturb Press to lock your station in or out of the Do not Disturb mode Strata CIX DP5000 series Telephone UG 11 08 References Button Labels Table 17 Programmable Feature Button Definitions continued Button Definitions Direct Station Selection s Press to ring a preselected station The LED associated DSS with each DSS button provides the status idle busy of the station assigned to the button Flash Press to perform the following functions Disconnect and recall dial tone on a Flash outside line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Group Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup Pickup Group that your station is a member of Line Line Press to answer or access an outside line 3 Microphone Cutoff Press to turn the microphone off on while idle providing privacy Microphn i Cut off when you receive handsfree internal calls Also functional when your station receives calls Th
26. telephone in the system To perform Class of Service Override 1 Access a Primary or Phantom DN You hear dial tone and the LED flashes at the in use rate 2 Press 471 Dial tone stops Your LCD prompts you to enter a code 3 Enter the COS Override Code four digits You hear dial tone 4 Dial a telephone number Note For security reasons the override codes are only available on a selected basis See your System Administrator Strata CIX DP5000 series Telephone UG 11 08 57 Feature Operations Paging Privacy Override This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing Central Office CO line to station call i e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations even if the station entering the conversation 1s not programmed for Privacy Override see Privacy on page 60 Paging Station users can make page announcements to telephones and external speakers Check with your System Administrator to find out the zone numbers for various paging groups To make a Page Announcement to telephones or external speakers 1 Lift the handset press your extension button and enter a paging access
27. telephones The positioning of the buttons varies per telephone model TOSHIBA 20 Programmable Feature Buttons 4 Line LCD Telephone Legend A Status LED message and ringing G Speaker LED Button B LCD Display H Volume C Softkeys I Hold Button D Programmable Feature Buttons J Microphone E Message Waiting LED Button K Tilt stand F Microphone LED Button Strata CIX DP5000 series Telephone UG 11 08 5 The Grand Tour DP5000 series Telephone Overview Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily Layouts Fixed buttons are laid out differently on the DP5000 series telephones Single Line Telephone 9 line LCD Telephone Fixed buttons are located below the dial pad 10 and 20 Button 4 line LCD Telephones Fixed buttons are located on either side of the dial pad Strata CIX DP5000 series Telephone UG 11 08 The Grand Tour DP5000 series Telephone Overview The Fixed buttons are described below Table 3 Fixed Button Definitions Button Definitions Message Msg When Msg LED flashes press Msg to call back the E c station or voice mail device that activated the LED This is the l telephone s PDN message waiting button Important Red LED must be on in order for button to function Microphone Mic Mute button toggles between Mic and Mute When EN Mic key is lit handsfree communication is supported when Mic is pressed agai
28. 0 series Telephone UG 11 08 Feature Operations Call Forward Call Forward There are two types of Call Forwarding that you can set One is System Call Forward set in System Programming which automatically directs calls to a predefined location such as Voice Mail See your System Administrator to determine or change your System Call Forward destination The other type is Station Call Forwarding You can use Station Call Forwarding to replace your System Call Forward destination with a custom Call Forward setting made from your station System System Call Forward directs calls to a destination preset by an Administrator for each telephone commonly set to voice mail To turn on System Call Forward for your telephone press 620 Confirmation tone three short tones and display shows DATA PROGRAMMED This indicates the data is set To turn off System Call Forward for your telephone press 621 Confirmation tone three short tones and display shows DATA PROGRAMMED This indicates the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone s System Call Forward settings Each extension can be independently setup to Station Call Forward to a unique destination You can set a Programmable Feature Button to perform any Call Forward function see Programming Feature Buttons on page 86 for more details Call
29. 1 08 Feature Operations Override Calls Executive Override Executive Override enables you to enter an established conversation Your telephone can also be programmed to block Executive Override from other telephones To perform Executive Override After reaching a busy station press 3 Or if you have an LCD telephone use the OVRD Soft Key You enter a conference with the busy station and the party to whom he was talking The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre determined account code To use Destination Restriction or Traveling Class Override 1 Press 471 Confirmation tone plays and the LCD shows Enter OVR Code 2 Enter the trunk access code or LCR access code 3 Dial the external telephone number Class of Service Override By dialing a Class of Service COS Override code a user can change a station s set of privileges to one associated with the override code When the call is terminated and another is attempted from the same station the original COS is applied This allows selected users to override restrictions that are placed on any
30. 57 do not disturb 56 executive 57 privacy 58 travelling class 93 override calls 56 P paging 38 77 access codes 87 92 park 90 park in orbit 37 park in orbit 37 125 Index R V pickup 38 pick up group calls 38 privacy 60 override 58 private network access 92 programming buttons 87 programming mode 102 R redial 7 106 repeat last number dialed 92 ringing distinctive settings 15 line preference 19 ringing line preference 22 ringing repeat 121 S signaling tone 19 voice first 19 soft keys 29 speakerphone 23 special characters for speed dialing 63 speed dial 7 61 88 access codes 62 87 93 names 64 personal 89 station 98 system 97 speed dial DADM or DSS 76 Spkr button 20 answering 22 split 44 start application 93 station speed dial name 98 126 storing speed dial names 64 system features 99 speed dial name 97 T telephone buttons 105 single line telephone 105 telephone settings 102 Tilt Angles 117 tone pulse dialing 67 tone signaling 19 travelling class override 93 two tandem CO line connection 44 U uniform call distribution UCD 68 user programming 85 87 93 V voice first signaling 19 voice mail access codes 93 conference 43 volume control 25 93 voluntary account codes verified non verified 28 Strata CIX DP5000 series Telephone UG 11 08
31. ACK CHEL Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button SK1 SK2 SK3 SK4 10 Strata CIX DP5000 series Telephone UG 11 08 The Basics 2 This chapter reviews the basic operations of the DP5000 series telephones The instructions apply to all telephone models except when noted otherwise Customizing Your Telephone Volume Control Note The Volume Control instructions for the Single Line Telephone are on the next page To adjust the handset volume Press the Vol A to increase volume and Vol to decrease volume during the call When you hang up the volume returns to the default setting To adjust the speaker volume for internal external calls and background music 1 Press Spkr 2 Press an extension button you hear dial tone 3 Press the Vol A to increase volume and Vol W to decrease volume This volume setting applies to all calls until changed To adjust Ring Tone Hands free Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the Vol A to increase volume and Vol W to decrease volume This adjusts volume for your telephone s ring tone Hands free Answerback and Speaker Off hook Call Announce simultaneously Strata CIX DP5000 series Telephone UG 11 08 11 The Basics Customizing Your Telephone To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code 6101
32. Call To call monitor a door phone 1 With the handset off hook press an extension button You hear dial tone and the LED flashes green in use 2 Press 15 hear three tone bursts then enter the door phone number 01 24 depending on system size A two way talk path exists between your telephone and the door phone The door phone will not ring You can audibly monitor the area around the door phone To call from a door phone 1 Press the door phone button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the direction of the door phone Emergency Call To make an emergency call dial 911 or Access Code 911 This depends on off hook preference set up for your telephone Note Check with your System Administrator for the Access Code because this code may be different from the one used to get an outside line Emergency Monitoring Station Your system may have one digital telephone assigned as an emergency monitoring station If your telephone has this assignment your line LED will flash green when someone makes a 911 call When you answer the call you can listen in and participate in the conversation See your System Administrator for more information on this feature 50 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Emergency Ringdown Emergency Ringdown If a station remains off hook fo
33. Centrex line extension number Dial the entire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Feature Button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See your Centrex or PBX operations manual for specific details Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone enabling you to answer appropriately for either outside inside or callback calls Strata CIX DP5000 series Telephone UG 11 08 121 Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing 122 Strata CIX DP5000 series Telephone UG 11 08 Index A about this book conventions vili how to use this guide viii organization vii related documents x access codes 62 87 90 account codes 27 87 90 calls 26 forced 26 verified non verified 26 administrator functions 95 advisory messaging 92 all call page 59 alphanumeric entry 64 answer acall 22 answering calls 20 attendan
34. Code Private Network Ext or Phantom Ext button 412 Hang up 8 Private Network No Night Ring Answer Ext button 5 39 Off hook Call Announce or Busy Override Voice First 2 Tone First 1 21 12 or 5 depending on programming for your phone Override Busy Do Not Disturb After reaching a busy or DND station press 2 Executive After reaching a busy station press 3 Paging Page All Groups Ext button 30 Page Individual Groups Ext button 31 Page Zone No 01 08 Emergency Page Individual Group Ext button 38 Group Number Emergency Page All Groups Ext button 37 Answer for External Group Page Ext button 5 36 Page Zone No 01 08 Repeat Last Number Dialed Ext button 0 Strata CIX DP5000 series Telephone UG 11 08 User Programming Feature Codes Table 14 Feature Access Codes continuea Feature Feature Access Code Sequences Speed Dial Storing an SD number Station 66 nnn Phone No nnn 100 199 SD bin numbers System 66 nnn Phone No nnn 200 999 SD bin numbers Speed Dial Dialing a stored SD number Station Spdial nnn nnn 100 199 Station SD bin numbers System Spdial nnn nnn 200 999 System SD bin numbers Start Application Enter Code 18 Travelling Class Override 471 then dial number enter LCR code if requi
35. ION DATA OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY 6 State Jurisdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION 7 Export Laws This License Agreement involves products and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 8 Governing Law This License Agreement will be governed by the laws of the State of California United States of America excluding its conflict of law provisions 9 United States Government Restricted Rights The Software is provided with Restricted Rights The Software and other materials provided hereunder constitute Commercial Computer Software
36. T rn If you receive a busy tone or no answer press Cnf T rn again to return to the original connection All parties are conferenced If the second call was placed on a Line that appears on your telephone the LED also flashes green 4 Repeat steps 1 3 until all parties are added or the maximum number of parties is reached Note When the Master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference call the call will be disconnected Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Conference Calls To transfer conference control 1 Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control See previous Note 2 Announce the call and hang up to transfer it This station now becomes the conference Master with the ability to add or delete parties To hold a conference call If you are the Conference Master press the Hold button once or twice for Executive Hold to place the conference call on hold The other parties can continue with the conference Music on hold is suppressed and your extension LED flashes green You can rejoin the conference at any time by pressing your extension button When you return you retain Master status Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference This feature en
37. TOS H l BA Telecommunication Systems Division Strata cix DP5000 Series Telephone User Guide November 2008 Important Toshiba Telecommunication Systems Division sells its products through Authorized Dealers Our Dealers are certified in Sales and Technical Training for Toshiba products and focus on providing the best possible customer experience Dealer services include network assessments product recommendations installations and ongoing technical and sales support Before making any changes or updates to their Toshiba Telecom product hardware or software Toshiba advises Businesses to contact their System s installing Dealer or an Authorized Toshiba Dealer in their area To locate a Toshiba Telecom dealer visit www telecom toshiba com Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant DP5000 UG VB Version B 1 November 2008 CAUTION O Copyright 2007 2008 Toshiba America Info
38. TTER OF THIS LICENSE AGREEMENT Toshiba America Information Systems Inc Telecommunication Systems Division 5932 9740 Irvine Boulevard Irvine California 92618 1697 United States of America DSD 020905 Toshiba America Information Systems Inc Telecommunication Systems Division End User Limited Warranty Toshiba America Information Systems Inc TAIS warrants that this telephone equipment manufactured by Toshiba except for fuses lamps and other consumables will upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition be free from defects in material and workmanship for twenty four 24 months after delivery except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS s website Products which are not manufactured by Toshiba but are purchased from Toshiba will be subject to the warranty provisions provided by the equipment manufacturer unless TAIS notifies the end user of any additional warranty provisions in writing This warranty is void a if the equipment is used under other than normal use and maintenance conditions b if the equipment is modified or altered unless the modification or alteration is expressly authorized by TAIS c if the equipment is subject to abuse neglect lightning electrical fault or accident d if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer e if the equipment s serial numb
39. Telephone UG 11 08 User Programming One Touch Buttons Table 13 Special Characters Entry Meaning Indicates stop The One Touch button blinks rapidly and stops the delivery of x Hold the remaining digits in the string until it is pressed again Multiple stops can be programmed into one string Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause 1 9 enter 9 8 The display of a pause in the Speed Dial Number shows a P without specifying the duration In this example you would see PP xK K Example of Special Character Usage To create a One Touch for Park and Page under one button program the following sequence under the One Touch button gt CNF 33 HOLD FB1 30 CNF puts the caller on hold and gets new dial tone 33 code to park call x this special character outputs a single which will select an available orbit and display the selected orbit on the phone HOLD This special character is a Stop The dial string pauses and enables the user to view the selected orbit on the display The dial string will restart from this point when the One Touch button is pressed again FB1 gets new dial tone on the PDN 30 code for All Call Page which allows the user to page the location of the orbited call To Use a One Touch Button Press the One Touch but
40. ables participants in a conference to listen to or leave a voice mail message during a conference call To add Voice Mail to a conference call performed by Conference Master 1 Press Cnf Trn to place the current call on Consultation Hold 2 Dial the voice mail VM extension number then enter the VM mailbox and security code This adds the voice mailbox to the conference 3 Press Cnf Trn to reconnect to the original party You can continue to add conference members by pressing Cnf Trn and dialing another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only the Master can control the VM with touchtones or Soft Keys Strata CIX DP5000 series Telephone UG 11 08 43 Feature Operations Conference Calls 44 Supervising a Tandem Call 1 While talking on an outside call press Cnf Trn You hear dial tone The extension LED flashes conference rate 2 Dial an outside telephone number 3 After the party answers press Cnf Trn The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not answer press the flashing extension button to return to the original connection 4 Press Cnf Trn and hang up The extension LED flashes exclusive hold rate and the two lines are connected The LED turns Off when the parties hang up 5 To supervise a tandem call press the extension button If the parties have finis
41. age Digital Single Line Telephone e On hook dialing e Headset I F Ringing LED e Non display 10 Button Digital Telephone e Half duplex Speakerphone e Headset I F Ringing LED e Non display 10 Button Digital Telephone e 4line LCD with back light option e Half duplex Speakerphone e Headset I F e Ringing LED Strata CIX DP5000 series Telephone UG 11 08 Table 1 DP5000 Series Digital Telephones continued The Grand Tour Description Image 20 Button Digital Telephone 4 line LCD with back light option e Half duplex Speakerphone e Headset I F e Ringing LED I 9line LCD with back light e Half duplex and Full duplex Speakerphone options e Headset I F e Ringing LED 10 Button with Electronic LCD Labels Strata CIX DP5000 series Telephone UG 11 08 The Grand Tour The DP5000 series telephone upgrade options include Table 2 DP5000 Series Add on Modules Description Image back light 10 Button ADM for DP5000 series e LCD programmable key strip with 20 Button ADM for DP5000 series e Paper Key Strip 60 Button DSS for DP5000 series e Paper Key Strip Strata CIX DP5000 series Telephone UG 11 08 The Grand Tour DP5000 series Telephone Overview DP5000 series Telephone Overview The illustration of the DP5000 series telephone shown below gives a general idea of the basic attributes found on most of these
42. an e For small enclosed office environments that have acoustical reflection it may be necessary to select the lower speakerphone microphone sensitivity setting as shown above e The DP5130 FSDL is not recommended for very small rooms which tend to have higher acoustical reflection and can result in echo or feedback For this room environment please consider the DP5130 SDL model half duplex speakerphone When using a SIP Trunk backbone Toshiba recommends the IP5131 SDL model which is optimized for a full IP environment Key Considerations for Better Call Quality e The powerful built in echo canceller is constantly adjusting to its environment providing optimal performance For the first few seconds of a call only one side should speak at a time as the echo canceller optimizes for its environment e For best performance users should speak in front or slightly to the side of the telephone e Ina full duplex environment it is important that both sides speak at similar voice volume levels If you hear clipped speech on your side please speaker louder and or move closer to the microphone so that your speech is properly identified by the echo canceller If you hear clipped speech from the other side please ask them to speak louder and or move closer to the microphone The DP5000 Series provides a wide range of volume steps so you can also lower your volume setting 3 to 7 steps to better match the voice levels e The echo
43. are sent to a busy telephone s speaker to indicate that a call is waiting Call Waiting and Camp on Tones can be sent as an option to the telephone handset or headset in addition to the speaker Follow these steps to turn handset headset Call Waiting and Camp on tone On Off for a DP5000 series telephone The default is Off 1 Ze 3 4 5 Press 3 6 9 Hold simultaneously Press 0 Press Feature Button 4 FB4 to toggle On Off FB4 LED On Call Waiting tone FB4 LED Off No Call Waiting tone Press Hold to set the option Go off hook then on hook to exit the program mode Initialize or Adjust LCD Contrast To initialize LCD Contrast for the LCD Telephones 1 2 3 4 5 Press 3 6 9 Hold simultaneously Press Mode soft key Press Msg button so that the Msg LED is On Press Hold This sets the LCD lightness darkness contrast to the default setting Go off hook then on hook to exit the program mode To adjust LCD Contrast for the LCD Telephones Press and hold down the Mic button while you press and release Vol A or Vol Y repeatedly Each time you press Vol A or Vol Y the contrast increases or decreases There are a total of 13 different contrast levels available Strata CIX DP5000 series Telephone UG 11 08 103 Administrator Programming DKT2000 Mode On Off DKT2000 Mode On Off Before a cordless telephone DKT2204 CT or DKT2304 CT can share a digital station port with a DP5000 series tel
44. at is transferred to your station even when your station is busy When another call is camped onto your station you hear two Camp on tone beeps and the extension or Line LED flashes red on hold If a call is sent to your station when busy and your station does not have an extension button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press Hold The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You are connected to the transferred call The extension or Line LED flashes green in use Note See your System Administrator to find out if you have Auto Hold To answer a waiting call by disconnecting or transferring the current call gt Hang up or transfer the existing call the camped on call rings your station The camped on line rings your telephone and the Line LED flashes green incoming call Or press the flashing extension or Line The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call This disconnects the current call and connects you to the transferred call The extension or Line LED flashes green in use Strata CIX DP5000
45. bient noise levels may cause the party you are talking with to be to cut off frequently If this happens follow these steps to lower the sensitivity of the microphone on a DP5000 series telephone The default is normal sensitivity 1 Press 3 6 9 Hold simultaneously 2 Press 0 3 Press Programmable Feature Button 3 FB3 to toggle On Off FB3 LED On Lower sensitivity FB3 LED Off Normal sensitivity 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode Full Duplex Speakerphone Environment Setup DP5130 FDSL The DP5130 FSDL has a powerful integrated full duplex speakerphone that provides bi directional voice transmission allowing simultaneous talk The microphone is located on the front right side of the telephone so all objects need to be kept well clear of that area to ensure there are no reflections that might generate an echo or other feedback In a full duplex speakerphone environment a number of conditions including room acoustics network conditions or the other party s equipment can induce echo a short silence or clipped speech so it is important to use the following recommendations for optimal performance Strata CIX DP5000 series Telephone UG 11 08 17 The Basics Ring Tones Recommended Environment for Optimal Performance e Keep objects for example books equipment or walls away from the front and sides of the telephone e Keep telephone away from noise sources e g PC f
46. ble warranty period and no later than thirty 30 days after such malfunction whichever first occurs Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS INC OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND FITNESS FOR USE ARE EXCLUDED No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty No such modifi cation or extension is effective unless it is in writing and signed by the Vice President and General Manager Telecommunication Systems Division WARRANTIES FOR NON TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba s product strategy is to offer our customers a complete product portfolio To provide this value to our customers at the most optimal prices we offer both Toshiba branded and third party manufactured products that support our Toshiba Strata CIX product portfolio Similar to other resellers of software hardware and peripherals these third party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba branded products Customers should note that third party manufacturer warranties vary fr
47. calls When you pick up an internal call the calling station and the called station displays on your LCD Group Pickup Two or more stations can be assigned to a pickup group there are a total of 32 pickup groups available You can easily pick up ringing calls on other extensions Ringing calls include new transferred internal or external calls You will have the ability to pick up calls for other extensions in your group and other groups as well See your System Administrator for group assignments Ringing Page or Held Call Pickup This feature picks up ringing or held calls including Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied to pick up All Call Page exclusively 38 Strata CIX DP5000 series Telephone UG 11 08 To perform Call Pickup Press the buttons shown in the table below for the desired Pickup feature Feature Operations Call Pickup Table 7 Call Pickup Feature Codes Ringing or 3 Press Ext Button then dial Page Calls rock Ue the access sequence below A call ringing or held at the Extension Number 5 6 Ext No Directed DN a A call Ringing held or parked at the Ext No 5 29 Ext No Group A call ringing a member of your pickup group 5 34 Directed Ext A call ringing on any line of this Primary Ext No
48. canceller is constantly optimizing so it is important not to move the telephone while in use Furthermore do not move paper or other objects near the microphone area during the call which could generate a loud noise or cause an echo to be transmitted to the other side e Should an echo occur simply pause a moment to allow the echo canceller to re adjust Continue to follow the steps above for better call quality 18 Strata CIX DP5000 series Telephone UG 11 08 The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your DP5000 series telephone you may experience one or more of the following call features depending on how your telephone is configured Line is synonymous with trunk which is the line that connects you to the PSTN Public Switched Telephone Network Line can be a button on your telephone set designated for outgoing calls e your DN button followed by dialing 9 Automatic Line Selection ALS ALS is engaged on outgoing calls Lift the handset or press Spkr to hear dial tone the steady green Line LED indicates ALS in enabled The second line of the LCD will display the method of dialing available followed by the digits dialed Ringing Line Preference Answer any incoming call by lifting the handset or pressing Spkr There is no need to press the ringing line button to answer the call when ringing line preference is enabled Tone First Signaling Internal incoming cal
49. cates the status of the line or feature associated with the button Line LEDs light red or green and flash at varying rates to indicate call status see Table 6 Table 6 LED Indicators LED Your Station Green Other Station Red Interval Rates Extension In Use access outside line 2 seconds On 1 8 second Off 1 8 second On Off steady Incoming Call while ringing 1 second on at 10 pulses second 1 second Off one second On Off Hold outside line If using Pooled Line 4 pulses second for 1 8 1 second at 10 pulses second Grp the hold indication is only at the 1 2 second On Off second On Off station that places the call on hold Hold Consultation during consultation transfer to another 10 pulses second steady station Hold Exclusive outside line 10 pulses second steady Hold Recall 1 second at 2 pulses second Hashes when held call recalls your idle station 1 second at 10 pulses second Hold Exclusive Recall second ate pulSes second steady Internal Call while station ringing Your extension button flashes 10 pulses second 1 second Off SDN red flashing or green ringing Busy Station Transfer outside call transferred to your busy station from a designated station or AA After disconnecting first call 4 pulses second 1 8 second On Off 3 4 second on 1 8 second Off 10 pulses second 2 pulses second
50. ccess a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 and send a page to the phones in that page group RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns telephone to the idle state RTRN Terminates a feature operation and returns to a previously displayed state Enables you to break off from a conference call with another conference call member for a private conversation split You can use the Join key to reconnect both of you SPLT back into the conference You must be a conference master to use this See instructions for Conference Split Join Drop for further instruction Adds a station to an existing call while in the Conference mode The LCD prompts you STA f to dial a station number after you press this key TALK Makes a voice announcement to a called station that is ringing TRNS Initiates or completes a Transfer while on an outside call Strata CIX DP5000 series Telephone UG 11 08 111 References Button Labels Button Labels The button labels in Table 17 are for the Programmable Buttons on the telephone Programmable buttons are the unmarked buttons on the telephone keystrip Table 17 Programmable Feature Button Definitions Bu
51. ceive up to three Message Waiting indications one additional indicator will always be reserved for the voicemail system Note If there are Phantom DN s PhDN s programmed on an extension each PhDN can receive up to three message waiting indicators Responding to a Lit Msg LED 1 Press Red flashing Msg button The telephone will dial the message source the voicemail or another extension See Note below 2 When call is finished hang up and the message waiting indicator will be cleared 3 If the Msg LED continues to flash there are additional messages to check repeat steps 1 2 Voicemail devices have a short delay in turning off the message waiting indicators To manually turn off the Msg LED press your extension button then enter 409 Repeat this sequence until all the messages are cleared Notes e If there is a on the LCD press the Next Soft Key to scroll through the messages sent to that extension e To see who has sent you messages or to retrieve the messages press the flashing Msg button Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Message Waiting Turning On Off MW LED on Another Extension When an extension is called the calling party can choose to send a message to the called party This is a notification to say that a call has been missed and the calling party would like to be called back By sending a message to another extension you turn on their Msg LED 1 Dial an internal exte
52. ck to have the system monitor the busy extension and notify you when it becomes idle Automatic Callback can place you in queue for an available outside line if you reach a line group in which all lines are busy When a station or line becomes available the system rings your telephone when you answer the system automatically rings the intended destination The amount of time the system will wait for an idle destination is set in system programming Automatic Callback is also known as CO Line Queuing To set Automatic Callback 1 If you hear busy tone after dialing an outside line access code or a station number press Auto Callback or 4 Busy tone stops followed by success tone then busy tone resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings and you will see a fast flashing LED e Ifyou called a busy station the extension LED flashes green incoming call and the called number displays e Ifyou called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answer within about three rings can be programmed to ring up to three minutes to prevent the callback from being cancelled After you answer you hear success tone and the LED flashes green in use If you hear a busy tone after answering a callback the called party is already on another call or the line has already bee
53. code 2 Make your announcement then hang up To make a Group Page Press Group Page and enter the Group number 01 16 Or press extension 31 and enter the zone number Answering a Page To answer a Group Page lift the handset off hook dial 5 36 and enter the Page Zone number 01 08 depending on your telephone system To answer an External Page Zone lift the handset off hook dial 5 36 and enter the Page Zone number 01 08 depending on your telephone system 58 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Paging All Call Page You can make an All Call Page to telephones assigned to the All Call Page Group Stations are assigned to the All Call Page Group in system programming To make an All Call Page 1 With the handset off hook press All Call Page Or dial 30 This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page 1 Lift the handset off hook dial 5 36 2 Enter the Page Zone Number 01 08 depending on your telephone system Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices To make an Emergency Page lift the handset off hook dial 37 To make an Emergency Page to a group lift the handset off hook dial 38 and enter the Group
54. coming ringing call 3 While speaking to the incoming caller press Cnf T rn button 4 5 Press Cnf Trn twice to join all parties together Press the blinking DN where the first caller Conference was placed on hold To Split from a conference 1 While in a conference call on a DP5000 series phone press the SPLT Split soft key or Split button Press the NEXT soft key until you see the extension number for the party that you want to Split out of the conference You can return both yourself and the other Split party back into the conference by pressing JOIN RTRN terminates a feature operation and returns to the previously displayed state To Drop the Split party from a conference Press the DROP Soft Key The party that you are talking to privately the party which you have Split from the conference will be disconnected Dropped and you will rejoin the conference If you are in a three way conference and Split with one of the parties the remaining party will essentially be on hold until you return to the conference Strata CIX DP5000 series Telephone UG 11 08 45 Feature Operations Direct Inward System Access DISA 46 Direct Inward System Access DISA Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access DISA and dial an extension or outgoing line without going through an attendant or operator Check with your System Administrat
55. cted EMC or Carbon If the current is marginal using a carbon headset only and performance is not good change the setting to CARBON To change the setting from Auto to Carbon Telephones All except the Single Line Telephone 1 2 3 Press 3 6 9 Hold simultaneously Press Spdial Press FB3 to toggle On Off FB3 LED On CARBON FB3 LED Off AUTO default 4 Press Hold to set the option Go off hook then on hook to exit the program mode Telephones Single Line Telephone 1 2 3 Press 3 6 9 Hold simultaneously Press Spdial and press 3 Press Msg to toggle On Off Msg LED On CARBON Msg LED Off AUTO default Press Hold to set the option Go off hook then on hook to exit the program mode Strata CIX DP5000 series Telephone UG 11 08 Headset and Handset Operation AUTO or CARBON Setting To change the headset transmit level to Low or Normal Telephones All except Single Line Telephone 1 2 3 Press 34 6 9 Hold simultaneously Press Spdial Press FB2 to toggle On Off FB2 LED On Low FB2 LED Off Normal default Press Hold to set the option Go off hook then on hook to exit program mode Telephones Single Line Telephone 1 Ze 3 Press 34 6 9 Hold simultaneously Press Spdial and press 2 Press Msg to toggle On Off Msg LED On Low Msg LED Off Normal default Press Hold to set the option Go off hook then on hook to exit the pro
56. d Cadence 01 500 Hz 1 sec On 3 sec Off repeat 02 1300 Hz 1 sec On 1 sec Off repeat 11 500 640 Hz 1 sec On 3 sec Off repeat 12 500 640 Hz 1 sec On 1 sec Off repeat 13 860 1180 Hz 1 sec On 3 sec Off repeat 14 860 1180 Hz 1 sec On 1 sec Off repeat 15 1300 1780 Hz 1 sec On 3 sec Off repeat 16 1300 1780 Hz 1 sec On 1 sec Off repeat 17 860 1180 Hz 0 5 sec On 1300 1780 Hz 3 sec Off repeat 18 860 1180 Hz 0 5 sec On 1300 1780 Hz 1 sec Off repeat 16 Dial Pad and Button Beeps Digital telephones can emit a beep whenever a dial pad or feature button is pressed The beeps are On by default Follow these steps to turn the beeps On or Off 1 Press 3 6 9 Hold simultaneously 2 Press 0 3 Press Programmable Feature Button 1 FB1 to toggle On Off FB1 LED On buttons beep FB1 LED Off buttons do not beep 4 Press Hold to set the option 5 You must also go off hook then on hook to exit the program mode For Single Line Telephone 1 Press 3 6 9 Hold simultaneously 2 Press O 1 3 Press Msg to toggle On Off Msg LED On buttons beep Msg LED Off buttons do not beep 4 Press Hold to set the option 5 You must also go off hook then on hook to exit the program mode Strata CIX DP5000 series Telephone UG 11 08 The Basics Ring Tones Speakerphone Microphone Sensitivity Adjustment When you are using the speakerphone high am
57. d location or voice mailbox depending on programming 1 Press Night Transfer 2 Press the desired Mode number e Press 1 for Day Mode LED remains off e Press 2 for Day2 Mode LED flashes red e Press 3 for Night Mode LED is solid red Strata CIX DP5000 series Telephone UG 11 08 77 This page is intentionally left blank Headset and Handset Operation 5 The DP5000 series telephone come standard with a built in headset interface Recommended Headsets For an extensive list of recommended and supported headsets please visit Toshiba s website at www telecom toshiba com Important Jf you experience any electrical interference when using a wireless headset please follow headset manufacturer s recommendations or ensure the headset base unit is at least six inches from your telephone Headset and Handset Interactions When headset is connected and handset is off hook you can use handset only When headset is connected and handset is on hook you can use headset The handset and headset cannot be used simultaneously Strata CIX DP5000 series Telephone UG 11 08 79 Headset and Handset Operation AUTO or CARBON Setting 80 AUTO or CARBON Setting There exist two types of headsets ECM and Carbon The default setting on the telephones is AUTO When the headset is connected to the Headset Modular Connector of the telephone the AUTO setting enables the headset I F current detector to determine which headset type is conne
58. diately repossess the software in the event that you or any other person violates this License Agreement Execution of the Software for any additional capabilities require a valid run time license 2 Intellectual Property You acknowledge that no title to the intellectual property in the Software is transferred to you You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and or its suppliers and you will not acquire any rights to the Software except the license expressly set forth above You will not remove or change any proprietary notices contained in or on the Software The Software is protected under US patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the License Agreement constitutes copyright infringement You are hereby on notice that any transfer use or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright 3 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify translate or disassemble the Software in whole or in part Any failure to comply with the above or any other terms and conditions contained herein will result in the aut
59. digits Distinctive Ringing See Ring Tones on page 15 Do Not Disturb Local On Ext button 6091 Local Off Ext button 6092 Remote On Ext button 6191 ext no of the phone where DND will be set Pass Code Number Remote Off Ext button 6192 ext no of the phone where DND will be set Pass Code Number Door Lock Control Ext button 12 Door Lock Number Door Phone Calling Ext button 15 Door Phone No 01 24 depending on system size Emergency Call Ext button 911 Flash Short Ext button 450 Flash Long Ext button 451 LCD Language Change Ext button 495 Language No LCR Outgoing Call Ext button 9 Message Waiting MW Manually turn off MW LED Ext button 409 Retrieve a received MW Ext button 408 11 08 91 User Programming Feature Codes 92 Table 14 Feature Access Codes continued Feature Feature Access Code Sequences Activate MW at another Station without Ringing 63 Ext no where you want to light the MW LED Cancel MW at another Station without Ringing 64 Ext no where you want to turn off the MW LED Messaging Advisory Advisory Message Activation Ext or Phantom Ext button 411 Message No see table in Advisory Messages on page 29 Hang up Advisory Message Cancellation Network Access
60. e To dial using the Account Code button Note This will require a Programmable Feature Button to be programmed on your telephone set with the Account Code feature 46 1 After accessing a Central Office CO line press the Account Code button LCD telephones prompt you to ENTER ACCOUNT CODE NOW 2 Enter the account code digits The LCD prompt disappears upon entry of the first account code digit After the account code is entered the time indicator is restored to the LCD 3 If your station is set for Verified Account Codes you hear a confirmation tone when the code is valid If the code is invalid you hear two short tones 4 Enter the Account Code Your conversation is not interrupted To enter an Account Code using access codes Note It s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code Once the code is entered you will be connected again 1 After accessing a CO line press Cnf Trn Once you press Cnf T rn your call is interrupted you and the other party cannot hear each other You will hear feature dial tone 2 Dial 46 LCD telephones prompt you to ENTER ACCOUNT CODE NOW 3 Enter the account code digits The prompt disappears upon entry of the first account code digit After the account code is entered the connection is restored and the LCD shows the time Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Advisory Messag
61. e dest telephone no tone Busy to an ext Press ext button 6024 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone Busy to outside telephone no Press ext button 6024 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone No Answer to an ext No Answer to outside telephone no Press ext button 6034 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 Press ext button 6034 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone Strata CIX DP5000 series Telephone UG 11 08 109 References Call Forward 110 Table 15 Call Forward Procedure continued Feature Button Sequence Busy No Answer to an ext Press ext button 6044 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6044 tone dial the other telephone s ext no enter other telephone s Call Forward pass code t
62. e Mic button controls the microphone when you originate calls Msg Wait Additional Messages Waiting LN Press to control the system s outside line ringing pattern for after hours incoming calls Park in Park Press to park internal or outside calls in an orbit Call retrieval can be made Orbit locally from the same parking telephone or remotely from a different telephone Pooled Line Grp Pooled Line Press to access an available outside line from a group of lines appearing under one button Privacy on Privacy Press to block Privacy Override on common outside line buttons This button Line does not block Busy Override or Executive Override P i Privacy Release Press to release privacy on common outside line buttons enabling AEA other station users to enter your conversations on those buttons Privacy release does not apply to common extension buttons which are always private Program Press to enter User Programming mode which enables you to re define Programmable Feature Buttons to perform other functions including programming One Program E e Touch Call Forward assignments assign Message Waiting Buttons and assign BGM sources played over the telephone speaker Pause Resume Press to pause or resume recording a conversation to a voice PS RES i mailbox or when playing back the recording Record Record to Voice Mail Press to record current conversation to voice mailbox Strata CIX
63. e N 1 9 10 11 12 Default Can ame Label Rename Application gool a Sat Y ACD Help Yes Application 93 Application Start ACD 399 Application A Up PickUp vas 94 Application Start End 209 Application A Up WrapUp vas 95 Application gagi mato a U p ACD Join Yes Application 96 Application Start ACD 208 Application Eee Monitor mes 97 Application 600 SAt a t ACD Shift Yes Application 98 Application Start ACD a Application A a Status yes 99 116 Strata CIX DP5000 series Telephone UG 11 08 Hardware Connections DP5000 Series Telephone Tilt Angles The DP5000 series telephones except the Single Line Telephone have three tilt positions built into the base There is also a tilt stand extension that adds an additional 20 degrees of tilt When the telephone is sitting on a desk or table there are a total of six different angles of tilt available When wall mounted there are two angles available The Single Line Telephone base is fixed at 15 degrees See figures on the next page Table 19 DP5000 Series Tilt Angels Model Tilt Without Stand Tilt with Stand Single Line Telephone All DP5000 series exceptthe All Add on and DSS modules 15 27 5 40 35 47 5 60 Single Line Telephone 15 Degrees fixed Strata CIX DP5000 series Telephone UG 11 08 117 Hardware Connections DP5000 Series Tele
64. e numbers and security code access Call Forward Settings Call Forward All Calls Forwards all calls immediately Call Forward Busy Do Not Disturb Forwards calls immediately when your extension is busy or in Do Not Disturb DND mode In Tone first systems with multiple lines Call Forward Busy forwards calls only when all line appearances are in use In Voice first systems Call Forward Busy forwards all calls any time your telephone is in use Call Forward No Answer Forwards unanswered calls after a preset number of rings The preset number of rings can be set on a per user basis Call Forward Busy Do Not Disturb No Answer Forwards all calls when you are busy in DND mode or when you don t answer a call within a preset number of rings Call Forward Cancel Cancels the set Call Forward feature Notice that each category of Call Forward has a different code for canceling Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Call Forward Station Call Forward Procedures Table 15 on Page 107 contains Call Forward Button sequences You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence See Programming Feature Buttons on page 86 to program a Programmable Feature Button To use the Call Forward button sequence Follow the instructions in Table 17 on Page 112 shown under the Button Sequence head
65. e orbit number which displays on your LCD gt To park a call 1 While on a call press Park in Orbit or press Cnf Trn 33 The LED flashes green consultation hold If you were on an extension during the call and you have line button on your telephone the line LED will flash until the call is picked up depending on programming 2 Specify the Park Orbit using one of the following e Press and the system automatically selects a General Park Orbit between 7000 7019 The chosen orbit appears on the LCD e Enter a valid extension e Press and the system automatically selects your extension as the orbit 3 Hang up The caller s extension or line number and the orbit number are shown If the parked call is not retrieved within a specified time the call rings back to your telephone When a parked call recalls your telephone the LCD shows the line or extension that is recalling and the orbit number Strata CIX DP5000 series Telephone UG 11 08 37 Feature Operations Call Pickup To retrieve a parked call 1 Press Park in Orbit or press your extension button 32 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use x to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a call that is ringing another station s extension a call placed on hold at another station and other types of
66. e page 89 Table 10Phone Number Dial String Characters Entry Meaning 0 9 0 9 End of Speed Dial Number when entering via access code 66 Escape x functions as an escape key indicating that the number immediately following represents something exceptional When is used as an escape T character it consumes one Speed Dial digit Entering 7 to insert a seven second pause would use two of 32 characters x A pause from 1 9 seconds To pause longer than 9 seconds enter more pause escape sequences Example To insert a 17 second pause press 9x8 A P 1 9 i pp displays denoting a pause in the SD number In this example you would see PP xk xis entered into the speed dial string K is entered into the speed dial string Long SD Numbers Up to 32 digits can be stored in one SD location If you exceed 32 digits the excess digits are automatically stored in the next sequential SD location If SD 100 contains 40 digits then 8 of those digits would be stored in SD 101 If you save other digits to SD101 they will over write the eight digits automatically stored there Strata CIX DP5000 series Telephone UG 11 08 63 Feature Operations Speed Dial 64 Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers These names will display as Soft Keys that can be used for dialing from the telephone LCD directories Notes Ze 3 Speed Dia
67. echanism Table 18 Programmable Feature Button Labels LCD User Code Feature 234 5 6 7 8 9 10 11 12 Default Can Name Label Rename 000 Unused Key f Ext 100 e DN Elx It xX X X IX X XXXXX Yes y CLID Secondary Ext 110 Phantom Elx t xX X X x X XXXXX Yes DN Key Caller 1D Strata CIX DP5000 series Telephone UG 11 08 References Button Labels Table 18 Programmable Feature Button Labels continued Feature ree Woe Code N 1 5 10 11 12 Default Can ame Label Rename Line 120 CO L xX XXX Caller Yes 1D Line Grp 130 CO Ene L G x x x XXX Caller Yes Group ID Pooled Peen 140 P n x X x GrpXXX C Yes Line Key aller ID Door Door Lock 540 Unlock D L x IX X XXX Yes PhDN MW for 560 Message M o x x x XXXXX Yes Waiting 570 One Touch O T One Touch Yes 610 DSS Key D x ates Yes XX Application Start APP Key 900 Application 4 mie 0 X X gooxx vas 00 89 Application g00 Stat a Llo n ACD Login Yes Application 90 Application 900 A y a i le Unayailabl Yes Application e 91 Application gog SBE E Wo n li t WorkUnit Yes Application 92 Strata CIX DP5000 series Telephone UG 11 08 115 References Button Labels Table 18 Programmable Feature Button Labels continued Feature LCD User Cod
68. ectory Number DSS One Touch Speed Dial or any other programmable feature When a Programmable Feature Button is programmed as a DSS button or a Line button it will have an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension e A station or line shows steady red when in use by others green when in use by your extension e A DSS LED will flash red while making a call and turn intermittently green once connected e An outside Line LED is green when the outside line is in use by your extension It is red if it is in use by another telephone user 72 Strata CIX DP5000 series Telephone UG 11 08 Strata CIX DP5000 series Telephone UG 11 08 ADM DSS Console ADM Adding an ADM For installation instructions please refer to the Strata CIX Installation amp Maintenance Please read the caution if you are connecting the ADM with the telephone or moving the telephone with the ADM CAUTION Unplug the line cord from the DP5000 series telephone before attaching the ADM Plugging the ADM cable in while the DP5000 series telephone is powered will damage or impair the functionality of the telephone ADM or both Brightness Control To change the Brightness Control for a 10 button LCD add on module refer to Brightness Control on page 13 Keystrip Labels To label the keystrip buttons on the 10 button LCD add on module refer
69. ed 5 Lift handset off hook and on hook to end session Strata CIX DP5000 series Telephone UG 11 08 99 Administrator Programming System Features To cancel the DISA security code CAUTION Canceling the DISA security is very dangerous and allows your telephone system to be open to hackers and could result in unauthorized long distance telephone calls Perform the following steps with caution Press DN DISA Security Access Code see note A confirmation tone is heard Dial the existing DISA security code 1 15 digits Press confirmation tone is heard Press again this will allow the DISA feature to be used without a security code A confirmation tone is heard and display shows Data Programmed Nn hu Na Lift handset off hook and on hook to end session Note The DISA Security Access Code needs to be defined in the Strata CIX by the System Administrator through eManager as it is not set in the default database 100 Strata CIX DP5000 series Telephone UG 11 08 Administrator Programming Date and Time Setting Date and Time Setting This operation is possible from the Administrator station or attendant consoles and enables you to set the date time and day To set the date 1 With the handset on hook press a DN the access code assigned in eManager A confirmation tone is heard 2 Enter the date YYMMDD 3 Press Redial A confirmation tone is heard 4 Press Spkr The telephone re
70. eii a E E ii s 37 Call Pickup ree in e a otters eta tee es n E aee a AE dar idas 38 Group Picket ni airada 38 Ringing Page or Held Call PickUP oooooncnnconoccnoconocnnocononocononananononnnonnncnncnnn cnn ncnnccnnccns 38 Call Transferne ran er E e cadntsedteatavedonss sddousus iodo siglo sabe seceues R isos esetays 40 Call Waiting esere ea sleaecsslaaock veataeth dassvatdacensneeensscanagey DEEE ea AOE OENE TEN OERE 41 Caller ID ai bli ai hase aa E DOn RSS 42 Conference Calls init da t 42 Adding Voice Mail to a Conference ese eeeceeceseeeseceseceeeseeeeaeesaececeseeeseeeaeeeaaeeneenes 43 Supervising a Tandem C l 0a nian ta ica ade a 44 Conference Add Split Join Diop ce eeceeecesceeseecneceeceseeeseeeseesaecsseceeeseaeeeaecaeceaeeneeenes 44 Direct Inward System Access DISA 0 ccceeccecscceesseeeseeceseeceeeeeeeeeeeaeeeaeeeaaeceeaeceeaeecneeeeses 46 Direct Station Selection Buttons Hotline oooooccnoocnncnonanncnonnnnnononnncnononnnononannnnnnnnnonnoss 46 Do Not Disturbia 47 Setting DND for Another ExtensSlON ooocccnocnncnconanoncnonnnononn nono nocnannnnnn nono n cnn ncnn nana crnn cnn 48 Door Lock Sila A dis 48 Door Phone s iria iia I a tad 49 Emergency Call is s coteost a tii toi dc 50 Emergency Monitoring Station ees cescscessseessecsseceseeseeeseeeaaecaeceeceseeeeeesaaeenaeeneenes 50 Emergency Rinedow nis ics sestiieeeal abi dale leds 51 E nguase Codes tas a e Ada 51 Message Wa cit tt tia
71. ephone set the port must be programmed into 2000 mode If the mode is not changed to 2000 mode the DP5000 phone will not work and the display will be blank Also see CIX Installation and Maintenance Manual for additional information In 2000 mode e Only 16 characters by two lines display on the LCD e LCD Programmable Feature Button does not work e Spdial button does not work Step 1 Turn DKT2000 Mode On Off Important Change the mode on DP5000 series telephone before connecting a DKT2204 CT or DKT2304 CT 1 On the DKT3x00 telephone press 3 6 9 Hold simultaneously 2 Press 3 Press FB7 LED On 2000 telephone LED Off 5000 series telephone 4 Press Hold 5 Lift the handset to exit programming mode Wait a few seconds for the telephone to reset itself Step 2 Connect Cordless Telephone to DP5000 series Telephone The cordless telephone base station will connect to the digital station port and then in turn the DP5000 phone will connect to the cordless base station 104 Strata CIX DP5000 series Telephone UG 11 08 Administrator Programming Single Line Telephone Single Line Telephone The Single Line Telephone is the smallest telephone set in the DP5000 series family This telephone has some variations on button functionality compared to the other DP5000 series telephones These differences are detailed here Buttons Some of the fixed buttons are a little different from the other DP5000 series telepho
72. er is defaced or missing or f if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality design or performance The sole obligation of TAIS or Toshiba Corporation under this warranty or under any other legal obligation with respect to the equipment is the repair or replacement of such defective or missing parts as are causing the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct special indirect consequential or exemplary damages for breach of contract tort or otherwise Under no circum stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning To obtain service under this warranty the retail customer must bring the malfunction of the machine to the attention of one of TAIS authorized dealers within the applica
73. es Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone The messages can be up to 16 characters long The Strata system provides a number of predefined messages shown in the table below Message numbers 5 9 can be defined by your System Administrator Msg No Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL Directory Number e g 220 3 BACK AT Time e g 1030 4 RETURN ON Date e g 10 20 5 6 7 8 9 To set an advisory message Bb U Ne Go off hook or press your extension button to hear dial tone Press 411 Enter Message number see table above Enter additional digits 1f required 5 Go on hook or press Spkr to release the line To clear the registered message 1 2 3 Go off hook or press your extension button to hear dial tone Press 412 Go on hook or press Spkr to release the line Strata CIX DP5000 series Telephone UG 11 08 29 Feature Operations Alarm Notification Button 30 Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station When the Alarm Notification button displays Call your System Administrator This button stops displaying when the alarm clears or when you press the flashing button If the alarm has not been cleared the Alarm Notification Button starts fla
74. es as Programmable Feature Button FB2 Msg LED Off Works as a Msg button 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode Note Please see your System Administrator to have Features assigned to the Flex or Msg buttons this will be done through eManager 106 Strata CIX DP5000 series Telephone UG 11 08 References This Appendix contains table that support some of the feature operations Call Forward Table 15 Call Forward Procedure Feature Button Sequence Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All Calls to an ext Press ext button 6011 tone dial the dest ext no tone All Calls to outside telephone no Press ext button 6011 tone outside line access code dest telephone no tone Busy to an ext Press ext button 6021 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6021 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6031 tone dial the dest ext no timer 08 60 tone No Answer to outside telephone no Press ext button 6031 tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6041 dial the dest ext no tone
75. fer the call even though the DSS LED associated with the station you are transferring to is red To transfer call to a busy station 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings the called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a extension button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately Tf the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back Call Answering Outside Line If your ADM or DSS console is equipped with a Line button you can answer outside line calls from the ADM or DSS console as you would from a digital telephone To answer an incoming outside line call to a ADM or DSS Console press the flashing Line Speed Dial Your ADM or DSS console may be equipped with SD Speed Dial buttons that can be programmed to dial telephone numbers or to acce
76. functions in system programming using eManager Refer to Strata CIX Programming Manual Volume I for eManager programming Functions Use the Soft Keys on the telephone to program the following functions in Administrator mode Phone Name enter the Extension PDN name for any telephone in the Strata CIX Door Name enter door phone name System SD Name system speed dial names Station SD Name station speed dial names for any telephone in the system CO Line Name CO line names DNIS Name DNIS names Phone Key Label button names on the electronic telephone key strips LM Key Label button names on the Add on module key strip 1 The Admin telephone mode allows speed dial names to be programmed but the actual speed dial numbers are programmed using the speed dial programming procedures described in the User Guide Strata CIX DP5000 series Telephone UG 11 08 95 Administrator Programming Administrator Mode Administrator Mode To access Administrator Mode your station must be enabled for administrative access If Mode soft key is not available when telephone is idle the telephone set does not have Administrative access Y To enter Administrator Mode 1 2 3 Press Mode soft key Press ADMN soft key The Password prompt appears Enter the password 0000 default Press Hold Follow the steps below to perform the following Administrator functions in Administrator Mode
77. g calls ring extensions bottom to top Represents any Primary Directory Number button the PDN i extension number for the telephone SDN Represents any Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN Represents any Phantom Directory Number button an additional DN Arial Bold Represent telephone buttons Courier Shows a computer keyboard entry or screen display Arial Represents LCD displays tokens or custom IVR functions Type Indicates entry of a string of text PA E Indicates entry of a single key For example Type prog Press then press Enter Shows a multiple PC keyboard or phone button entry Entries Plus without spaces between them show a simultaneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Denotes the step in a one step procedure Denotes a procedure Start gt Settings gt Denotes a progression of buttons and or menu options on the Printers screen you should select Strata CIX DP5000 series Telephone UG 11 08 Introduction Related Documents Media Conventions Description Grey words within the printed text denote cross references In the electronic version of this document Library CD ROM or FYI Internet download cross references appear in blue hypertext See Figure 10 Related Documents Media
78. gram mode Strata CIX DP5000 series Telephone UG 11 08 81 Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments To set the level of the Headset Transmitter for DP5000 series telephones 1 Press 3 6 9 Hold simultaneously 2 Press 3 Set the headset transmit level using FB 1 FB2 and FB3 For Single Line Telephone SLT use 1 2 3 and Msg See table below Headset Transmit Level Transmit FB1 FB2 FB3 Level Level SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg Max louder OFF OFF OFF 12 dB A ON OFF OFF 8 dB OFF ON OFF 4 dB Default ON ON OFF 0 dB OFF OFF ON 4dB l ON OFF ON 8 dB OFF ON ON 12 dB Min softer ON ON ON 16 dB Note ON means LED ON OFF means LED OFF 4 Press Hold 5 Go Off hook then on hook to exit the program mode 82 Strata CIX DP5000 series Telephone UG 11 08 Headset and Handset Operation Handset Level Adjustments Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack This feature is not available on the Single Line Telephone SLT To change the Carbon Setting 1 Press 3 6 9 Hold simultaneously 2 Press Spdial 3 Press FB1 to toggle On Off FB1 LED On Carbon type handset FB1 LED Off DP5000 ECM handset default 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode
79. hed hang up or if the parties are still talking press Cnf Trn and hang up Both Line LEDs turn Off and the connection is released If your telephone company provides automatic disconnect supervision the connection will release automatically when the parties hang up If not the lines must be supervised to be disconnected Conference Add Split Join Drop If you initiate a conference with two or more parties you can continue to add outside callers to conference or you and another member of the conference can leave Split the conference for a private conversation During this time other conference members remain connected You can then Join both of you back into the conference or you can Drop disconnect the member you are connected to This feature is performed with Soft Keys if you have a LCD phone or with a Split button programmed on one of your Programmable Feature Buttons This feature also works for remote stations which are connected through Strata Net QSIG Important You must be a conference master to perform the Add Split and Drop features The conference master is the person that initiates the conference call If that person drops from the conference the first person added to the conference becomes the conference master Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Conference Calls To add an Incoming call to the Conference 1 Place the first caller Conference on hold 2 Answer the in
80. ights depending on system programming Dial tone is heard through the speaker The Speaker and Microphone LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc are heard through the speaker 3 When connected continue using the speakerphone or lift the handset to continue the conversation Hot Dialing 1 To make a call using Hot Dialing start dialing the number The extension button Spkr and Mic LEDs light Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc are heard through the speaker 2 When connected continue using the speakerphone or lift the handset to continue the conversation 20 Strata CIX DP5000 series Telephone UG 11 08 The Basics Making a Call Dial Directory This feature is supported on DP5000 series telephones with an LCD display running on CIX R3 1 or higher software Calls can be made by selecting a name from the alphabetical telephone directory To access the Directory 1 Press DIR soft key shown right Select Directory menu appears TOM EDISON NO 2004 Note The soft keys on the Select APR 05 WEDNESDAY 1 01PM Directory are My Personal Speed Dial DIR Names EXTR System Speed Dial Names INTR Directory Number Names Dial Cancel directory get dial tone 2 Choose the directory you wish to access and use the dial pad to enter the name No
81. ing Some features require additional input such as Dest Ext or Telephone No Call Forward destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialing out such as 9 the telephone number The CIX accepts destination numbers of up to 32 digits Timer Enter the number of seconds 08 60 your telephone should ring before forwarding the call This is the Call Forward No Answer timer e Call Forward Pass Code A four digit Call Forward pass code can be setup by your System Administrator and will allow one station to activate the call forward setting for another station Users must enter the Call Forward pass code for the station to be forwarded Note In Table 15 on Page 107 tone refers to three short tones used as a confirmation tone and will play at that point in the sequence to confirm your input was accepted Strata CIX DP5000 series Telephone UG 11 08 35 Feature Operations Call Forward 36 Call Forward Examples To set your telephone to Call Forward Busy No Answer to an internal extension number Press your extension button 6041 3000 10 6041 Call Forward Access Code sequence 3000 Internal Extension Number 10 Ring time in seconds before Call Forwards gt To set another telephone to Call Forward Busy No Answer to an outside destination number after a set time Press your ex
82. ing Release Note You can transfer the call to an idle or busy station Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Do Not Disturb Do Not Disturb If your station is in Do Not Disturb DND mode internal external and transferred calls do not ring your station and Off hook Call Announce calls are denied You can continue to make calls while in the DND mode When originating a call in DND mode you will hear a short burst of interrupted dial tone followed by continuous dial tone You can start dialing at any time during either tone If you put your Primary extension into DND mode all calls to that telephone are rejected If your extension is set for Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for the entire station To activate DND on a non Primary extension Press the desired extension appearance and Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for that extension on your telephone To deactivate DND Press Do Not Disturb or 6092 hear Succe
83. irected DN pickup of ringing held or parked calls Ext button 5 29 Ext No to be picked up Incoming Group Pickup Ext button 5 34 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 5 Primary Ext No to be picked up Incoming Directed Group Pickup Ext button 5 32 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 22 Ext Number All Call Page Group Page and or External Page Pickup of page Ext button 5 36 Page Zone No 01 08 5 5 Ext No of another phone being paged Strata CIX DP5000 series Telephone UG 11 08 Strata CIX DP5000 series Telephone UG Table 14 User Programming Feature Codes Feature Access Codes continuea Feature Feature Access Code Sequences Call Pickup for calls on Hold Local Pickup call held on this phone Ext button 5 71 Remote Pickup pickup another extension Ext button 5 72 Primary Ext No Pickup an Outside Line on Hold Ext button 5 73 Outside Line on hold 001 128 Pickup a an on Hold Ext button 5 74 Ext No on hold Conferencing Three Way 494 Dialing Special Characters from a Rotary Phone Simulate Dialing Dial 441 Simulate Dialing Dial 440 DISA Security Code Change Ext button 658 old Security Code 1 15 digits new Security Code 1 15
84. l locations must be assigned to your telephone by your System Administrator before you can store names Your System Administrator can also associate names with Station Speed Dial numbers Only the Administrator telephone can store System Speed Dial numbers To assign Station Speed Dial names 1 Enter User Programming Mode by dialing 9876 or press Program Press Spdial SPEED DIAL MODE displays on the LCD Enter a Speed Dial location number 100 199 for personal speed dial or 200 999 for System speed dial depending on system programming Enter the telephone number to be stored If you normally a dial line access code such as 9 and or and area code enter the codes before the telephone number Press Spkr then input the name that will appear in the Personal SD directory nine characters max You can enter alphanumeric characters from the dial pad shown right and in Table 11 ABC DEF 1 2 Example ey 5 PQRS WXYZ Press the again for B etc Ej e Refer to the table for other characters Notes for A e To store press e To store press xk Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Speed Dial To move one character Table 11 Dial Pad Alphanumeric Characters to the right press ETT SCROLL or RIGHT Dial pag Number of times to press Soft Key To add a Buttons the dial pad button space press the RIGHT 1 2 3
85. lephone you can assign names to your station SD numbers to appear on the Personal SD Directory display see your System Administrator or use the procedure for Storing Personal Speed Dial Names on page 64 To use personal Speed Dial 1 See your System Administrator to check how many personal Speed Dial numbers are allocated to your telephone and if you have Speed Dial capabilities enabled on your telephone 2 Setup Store your personal Speed Dial numbers 3 Assign names to personal Speed Dial numbers on supported models Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call 1 Press Spdial on a DP5000 series digital telephone Or press the button on any telephone 2 Dial the Station or System Speed Dial Number Station Speed Dial numbers occupy numbers 100 199 System Speed Dial numbers occupy numbers 200 999 Strata CIX DP5000 series Telephone UG 11 08 61 Feature Operations Speed Dial Table 8 Speed Dial Access Codes Feature Feature Access Code Sequences Speed Dial Dialing an SD number 712 Station Spdial nnn nnn 100 199 Station SD numbers System Spdial nnn nnn 200 999 System SD numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 If your telephone does not have a Spdial button press the x bu
86. ls only telephone rings in standard ring tone lift handset or press Spkr to answer call Voice First Signaling Internal incoming calls only a long tone is heard followed by the caller s voice this will automatically engage the Spkr to allow for hands free communications Lift the handset if desired for privacy When Voice First Signaling is enabled the telephone does not ring on internal incoming calls Hot Dialing Dial a telephone number from the dialpad the telephone automatically selects a line shown with a green LED and turns on the Spkr and Mic LED s When Hot Dialing is not turned on the handset should be lifted or Sprk should be pressed in order to make a call Strata CIX DP5000 series Telephone UG 11 08 19 The Basics Making a Call Making a Call There are three ways to originate a call from the telephone Handset 1 To make a call lift the handset then dial the number A line may be automatically selected or choose a line manually Dial tone is heard through the handset The Speaker and Microphone LEDs do not light Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc are heard through the handset 2 When connected continue using the handset or switch to speakerphone by holding down Spkr and placing the handset in the cradle Spkr Button 1 To make a call press Spkr A line may be selected automatically or choose a line manually The extension or Line button l
87. n Steady e Logout Key is Off The Login Logout feature is applied to the call which terminates to UCD pilot only Therefore the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state Also Login Logout can be activated by an access code The default numbering plan is shown below Access Code Feature 6061 Login from Agent Station 6062 Logout from Agent Station 6161 DN Login Agent Station DN from another station 6162 DN Logout Agent Station DN from another station where DN the Directory number of the agent station Strata CIX DP5000 series Telephone UG 11 08 This page is intentionally left blank ADM DSS Console 4 This chapter provides an overview of the optional units that can be connected to the DP5000 series telephones except the Single line telephone Add on Modules The following Add on modules provide additional buttons e 10 Button LCD Module up to two supported per telephone e 20 Button Add on Module with paper keystrip up to two supported per telephone e Digital Direct Station Selection DSS Module with 60 buttons and Paper Keystrip up to three supported per telephone Strata CIX DP5000 series Telephone UG 11 08 71 ADM DSS Console ADM ADM Buttons and LEDs The 10 button LED add on module and the 20 button keystrip add on module have programmable feature buttons that can be assigned as CO Line Dir
88. n and light is off Mute is enabled on the microphone in the telephone and the microphone in the handset Speaker Press to toggle the speaker ON OFF When red Speaker LED is lit handsfree communications is supported To start a handsfree conversation press the Speaker button this turns the red Speaker LED on To terminate this call press the Speaker button again Speaker LED off During a handset conversation press the Speaker button to start hands free communications red Speaker LED on Press the Speaker button again to transfer the conversation back to the handset Speaker LED off Press and release the volume control bar to adjust volume levels See Volume Control on page 11 Important Continuously holding the volume button up or down does not change the volume It is adjusted on a per press basis Press Spdial and enter 3 digit Speed dial access code Speed dial Spdial access codes must be setup before they can be accessed See Speed Dial on page 61 Press Redial to dial the last telephone number called internal or Redial external If you have Automatic Line Selection lift the handset first Strata CIX DP5000 series Telephone UG 11 08 7 The Grand Tour DP5000 series Telephone Overview Table 3 Fixed Button Definitions continued Button Definitions Press Cnf Trn to add internal or external parties to a conference call up Cnf Trn to 8 parties Conference Pres
89. n seized or has received an incoming call Your request is not cancelled You will be called again the next time a line becomes idle If you were attempting to make an outside call the telephone number is automatically dialed including the account code or override codes that were used To cancel ACB Press Auto Callback or extension button 431 Strata CIX DP5000 series Telephone UG 11 08 31 32 Feature Operations Background Music Background Music You can set background music over your telephone speaker or over external speakers At least one music source must be connected to your system Up to 16 different music sources can be applied to the Strata CIX CTX system the first source is Quiet Tone all others can be music or recorded information To enable background music on your telephone speaker Press BGM LED turns on Or press an extension button 490 n where n is the music source 1 15 To cancel background music on your telephone speaker Press BGM LED turns off Or press an extension button 491 To change the BGM source 1 15 assigned to the BGM button Press an extension button 9876 BGM n BGM where n is the music source 1 15 To enable background music over your external paging speakers Press an extension button 492 n where n is the music source 1 15 To cancel background music over your external paging speakers Press an extension button 493 Spkr Strata CIX DP500
90. n where the call will be transferred You can remain on the line and announce the call or hang up to complete a blind transfer Note If the privacy option has been disabled then if you use a Line button when you transfer the call the LED will flash red until the receiving party answers While the LED is flashing you can press the Line button to return to the call If the receiving party answers the call the LED turns solid red and you cannot reconnect to the original caller During call transfer you can connect all three parties by pressing the Cnf Trn button or by pressing the J OIN soft key This allows the three parties to talk together 3 Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination 40 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Call Waiting To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn 2 Enter 407 3 Enter the VM mailbox number usually the same as the extension number 4 Hang up and the caller is connected to the VM mailbox This feature does a blind transfer to VM To transfer a call directly to VM with a DSS button 1 While on a call press Cnf Trn 2 Press the DSS button programmed to the voice mail number 3 Hang up and the caller is connected to the VM mailbox Call Waiting You can answer a call th
91. nccnnnos 79 AUTO wor CARBON Setting nece nsere innecesario is 80 Headset Transmit Level Adjustment 0 0 0 ce eeecsseceeceseceseeeseeeseeeseceseceeeesaeeeaesaecnaeeseeeees 82 Handset Level Adjustment ienne nanne raie eR eenei NE iaeiei 83 Chapter 6 User Programming Programming Feature Buttons sisien eee E E 86 User Programmins Mode sce ste ccdesiazoat sisseet itriatad pistols AKATE ATE Eia 86 Programmable Feature Button Codes esssseeessseeessesresreeresresresrestsstesterrssetetstessesresresreet 86 Setting Changing a Programmable Feature Button s Function ooococncnnccnnccnonannnananannnos 87 One TOUCH AA RR 88 Changing a One Touch Button ocooonccnnncnnocnoncconaconnnannonncnnnonnnonnncnn ccoo ncnnncnn nan nrnn cnn nc conan 88 To Usea One Touch Button clinic EEan Eais 89 Setting Changing a Personal Speed Dial Code ooconnccnincnoconococonanocanannnanononoconanncnncnnnos 89 Feature AAA AT 90 Chapter 7 Administrator Programming A O NA 95 Administrator Modes cosita tds ce een Atte dan aces rein en Blt eee eee 96 Phone Name 353035 teins a sh a a r i svawascdstuicetebwas stots tedetss sales os cave a repa o ea Eea es 96 Door NAME cds ieoten eeen tbe bes ccuehale es ee e hiso EEEa caves encarar naciera iento 97 System SD AName ssi Aaa 97 Phone Key Label and LM Key Label ooooooonccnoccnoconoconoconononononononononnoconocnn nono nonaccnnacnnannos 97 Station SD NIME cria rte Leila he eh LIE nata 98 CO Line Name iii AA
92. nd functions to be performed by an Administrator Strata CIX DP5000 series Telephone UG 11 08 vii Introduction How to Use This Guide e Appendix A References includes tables that support procedures in the Basic and Feature Operation chapters e Appendix B Hardware Connections includes tilt angles and telephone wiring diagrams e Appendix C Centrex Application describes the Centrex features which may be available with your Strata CIX system How to Use This Guide This guide provides in depth instructions for the DP5000 series telephones and their features Most telephone users can use the Strata CIX DP5000 series Quick Reference Guide instead of this guide Conventions Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information CAUTION Advises you that hardware software applications or data could be damaged if the instructions are not followed closely WARNING Alerts you when the given task could cause personal injury or death viii Strata CIX DP5000 series Telephone UG 11 08 Introduction How to Use This Guide Conventions Description Represents any Directory Number button also known as an DN extension or intercom number Telephones can have multiple extensions Incomin
93. nes Message Msg This button is used to call back the station or voice mail device that activated the LED Flexible Flex Works as a Redial button by default This button can also be programmed as a Programmable Feature Button Off hook This button works as a PDN that can be used to answer and make calls Message Flexible Off hook Speaker Strata CIX DP5000 series Telephone UG 11 08 105 Administrator Programming Single Line Telephone Redial Feature Button Activation Deactivation The Flex button has been set to act as a Redial button by default However you can reprogram the Flex button to work as Programmable Feature Button as it set in system programming These steps enable you to change how the button functions 1 Press 3 6 9 Hold simultaneously 2 Press O 7 3 Press Msg to toggle On Off Msg LED On Flex button works as Programmable Feature Button FB3 Msg LED Off Flex button works as a Redial button 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode Note If you program the Flex button to work as Programmable Feature Button 3 you can press x0 to redial Msg Feature Button Activation Deactivation Your Msg button has been set by default to work as a Msg button however you can reprogram it to work as Programmable Feature Button 1 Press 3 6 9 Hold simultaneously 2 Press 0 8 3 Press Msg to toggle On Off Msg LED On Msg operat
94. nsion You may hear ringing or busy tone 2 Press Msg or 7 The Msg LED flashes red on the called telephone At your telephone the Msg LED lights steady red and the LCD shows the station number where the Message Waiting light was sent to If you decide to cancel the Message Waiting light at this point press Msg or 7 again while ring over tone is playing and the light will be cancelled or if you want to cancel the message later call the telephone you set the message on and press 7 twice 3 Press Spkr Your Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing Msg button which calls you back 4 Turn off the Message LED The two ways to turn Off a Message LED are Method 1 1 Press 64 plus the extension number that has the message light set 2 Press Spkr or hang up to end the call Method 2 1 Dial the extension that has the Message LED on 2 Press 77 3 Press Spkr or hang up to release your telephone Strata CIX DP5000 series Telephone UG 11 08 53 Feature Operations Microphone Cut Off Microphone Cut Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts off the telephone microphone while on a speakerphone call When the feature is ON the Microphn Cut off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called When the feature is OFF the Microphn Cu
95. number Strata CIX DP5000 series Telephone UG 11 08 59 Feature Operations Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time Privacy applies to multiple appearances of extensions Phantom extensions outside Lines and outside Line Group buttons The application of Privacy to individual telephones is controlled in system programming By default the system is private If you are in a conversation another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override In that event the other telephone may enter and leave the conversation at will If all users are provided with Privacy Release in Class of Service the system will function as non private Your telephone may be equipped with a Privacy Release and or a Privacy on Line button On a normally private telephone Privacy Release allows other appearances of you line to join the conversation On a normally non private telephone Privacy on Line allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release While on a CO line call press Privacy Release The LED lights red The outside line flashes at all appearances When another station user enters the outside line call b
96. ock a door Press the specific Unlock Door button or 12 the Door Lock Number see above table The door unlocks for three 30 seconds set in system programming The Unlock Door LED is lit while the door is unlocked 48 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Door Phone s Door Phone s Door phones can be used to call phones selected in system programming When a door phone calls you hear a distinctive ringing tone one or five times set in system programming You can also call a door phone and monitor the surrounding area LCD telephones display the door phone name ID when calls are made to or from door phones The number of possible door phones varies by Strata CIX system 01 24 maximum for larger systems Check with your System Administrator to find out the names and locations of your system s door phones and record them below Door Phone Name Location Door Phone Name Location To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes green in use and you are connected to the door phone Or to pick up door phone calls ringing someone else s telephone press your extension 5 5 directory number of the ringing phone Strata CIX DP5000 series Telephone UG 11 08 49 Feature Operations Emergency
97. om product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and peripheral products we do not specifically test or guarantee that the third party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX Toshiba does not endorse warrant nor assume any liability in connection with such third party products or services If you have questions about compatibility we recommend and encourage you to contact the third party software hardware and peripheral product manufacturer directly This page is intentionally left blank Contents Introduction OTEIZA ON leo eso a e re e SONE sonaba vil Howto Use This GU E 200 0 A tb viii CON VENUIOIS 335 coe A A EEEE E E EEEE ASEN SE AS A ETT viii Related Documents Media ccoconocnonccnccncnnnnnnnnnnnnananncncnnncnononeninenocccnonnnonononananineccrnconononanininoss X Chapter 1 The Grand Tour DP5000 series Telephone Overview 0 cccccccesseessecesseceeseeceaeeceeeeeeeeeeeaeeeaaeceeaeceeneeseeeeenaeees 5 Fixed Buttons iii a datada 6 Programmable Feature Buttons iese enceten etei iii iha
98. omatic termination of this license and the reversion of the rights granted hereunder back to TAIS 4 Limited Warranty THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY 90 DAYS FROM THE DATE OF DELIVERY TO YOU 5 Limitation Of Liability TAIS ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMAT
99. on If Handsfree Answerback were not programmed the called party could hear the calling party speak but would not be able to answer them without answering the call manually Notes e The extension LED flashes green the Microphone LED lights steady red and the Speaker LED flashes Red e In order to perform any additional functions with this call like a transfer or hold the call must be properly answered to gain full call control Perform the same steps you normally would to answer a call press the Spkr button the flashing DN button or lift the handset e Handsfree MIC setting needs to be enabled by your System Administrator 22 Strata CIX DP5000 series Telephone UG 11 08 The Basics On a Call On a Call While on a call you can perform the following Switching Between Handset and Speakerphone Press Spkr and place the handset on hook to switch from handset to speakerphone mode Take the handset off hook to switch from speakerphone to handset mode Microphone Mic Mute Button This button toggles between Mic and Mute When Mic button is lit handsfree communication is supported when Mic is pressed again and light is off Mute is enabled and mutes both the microphone and the handset Hold To place a call on hold press Hold Your LCD shows the line on hold The held Line s LED flashes green while appearances of the line at other stations flash red e To return to the held call press the flashing held Line b
100. on to toggle between the new or original caller Press and release the Msg button to talk to the new caller then press and release the Msg button again to return to the original caller The PDN flashing rapidly means talking to OCA caller PDN flashing at a normal steady pace means talking to original caller In both cases neither caller can hear the other Your LCD indicates which station or CO line you are connected to To answer a Speaker OCA call 1 While you have a handset call in progress and you hear one tone this indicates that a second station is calling The second caller connects to the speaker in your telephone The Spkr LED flashes and the Mic LED lights You will be speaking to the first caller through your handset and the second caller through the microphone 2 To turn off your microphone speaker to the second party you can press Mic or Microphn Cut off the Mic LED turns Off You will no longer be talking to the second caller although he she can still speak through your speaker 3 Press Mic or Microphn Cut off again to reconnect to the second caller You can toggle as often as you choose If you do not want the first caller to hear your conversation with the second caller cover the mouthpiece of your handset Strata CIX DP5000 series Telephone UG 11 08 55 Override Calls Feature Operations Override Calls The available override features are e Busy Override e Do Not Disturb Override e Executive Override
101. one outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6054 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone Change Call Forward Pass Code Your telephone must be enabled in programming to have the ability to change pass codes Change Pass Code Press ext button 670 tone dial the dest ext no tone old pass code tone new pass code tone Strata CIX DP5000 series Telephone UG 11 08 References Soft Keys Soft Keys The table below is a list of soft key labels that appear on the LCD telephones Press the soft key button associated with the label to activate the feature SK1 SK2 SK3 and SK 4 Table 16 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number ACB Activates Automatic Callback after reaching a busy station CO line or CO Line group BUSY Busy Override Sends a call waiting tone to a busy station CONF Initiates or completes a conference EXEC Executive Override Breaks into the conversation of a busy called station EXIT Exits you from a conference remaining parties are connected JOIN Joins all parties to a conference while on a conference call Adds a CO line to an existing call while in the Conference mode The LCD prompts LINE you to a
102. onnnnnnannn no cnnnc cano cc nn ccnnnannos 66 Tone First Sinaloa 66 Voice First Sinaloa 66 Tone Pulse Dialga a eis bt e e TA N 67 Uniform Call Distri niea dat 68 Loiola 69 Chapter 4 ADM DSS Console Add on Modules cuco tie dia 71 ADM A AA tt a 72 ButtOns and LEDS ss iscestsstevessachstatcuvesessedosvsserbabssess ratio cesepeecguesssiaedvesbdvenstacsenatscstoates 72 Addie AwADM rss ensa si E e A case siasdedepeticcunrtainuasteaoterss 73 Brightness Control ici Aa 73 Keystrip Labels iii din di eek oia t 73 DSS Console ii A 74 DSS BUttONSS unirnos ras 74 Calling A Station ise ade i a A Se ea eels ets 74 Transferring to an Idle Station ee eesceseeeceeeeeseecaeceesseceseesseeaeceaeceeeeeeeseascaaeesaeees 75 Call Transfer with Camp Onnie na ao aa e anno Eaa E OEE a EES 76 Call Answering Outside LiMe oonconncnnnccnocanoccnononanonnccnnaconnnnnonn nono tat ereite eini 76 Speed Dial ona s 76 A cies ds ele heres Sos veteh edule seit can aoe cc acecle OE A E A R nate aula octal ads e 77 Call Forward Override DSS Ovetride ccccccccccsssssccececeessseceeecesesseceeceecessseseeeeeseees TI Night Transfer Button cion E EE EEE EAT neste TT iv Strata CIX DP5000 series Telephone UG 11 08 Contents Chapter 5 Headset and Handset Operation Chapter 5 Headset and Handset Operation Recommended Headsets cuina sides iii 79 Headset and Handset Interactions ooooccncccnncccnonncoonncnnnncnnnccnnnncnonononnnnnnncnnn nc cnnnc cnn ccnn
103. or off hook and with Voice First or Tone signaling After pressing the button treat the call like any other station call made from a digital telephone 74 Strata CIX DP5000 series Telephone UG 11 08 ADM DSS Console DSS Console Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console ora ADM gt To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone signaling mode you hear successive ring tones 2 Announce the call With Tone signaling you would have to wait for the called station to answer before announcing the call 3 Hang up The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if on a extension button it goes idle When the called station answers the call the DSS LED stays steady red and the Line LED becomes steady red 4 If the station does not answer before a period set in system programming the call recalls your station Strata CIX DP5000 series Telephone UG 11 08 75 Call Transfer with Camp on You can transfer a call to a busy station from either a DSS console or an ADM Use the DSS to trans
104. or to see 1f this features is available for your telephone 1 From outside the system dial the public telephone number assigned to DISA The call will be answered and you will hear system dial tone If you do not dial within 10 seconds the line disconnects 2 When you hear dial tone dial an extension or an outside line 3 If you dial an outside destination you may need to enter a security code provided to you by the System Administrator When you hear the tone enter the security code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press x and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary extension For example a station s DSS button LED shows busy light steady red when the station is e busy on a call on any button e idle but all appearances of the station s extension are in use by other stations When the station is in DND the LED flashes red To connect directly to another station s extension 1 When connected to a line or another station press DSS The original party is put on hold You can call a station even if the DSS LED shows busy steady red 2 Announce the call or transfer the call by hanging up or press
105. orward override 77 calling 74 console 74 night transfer 77 paging 77 speed dial 76 transferring 75 E emergency call 91 page 59 emergency call 50 emergency ringdown 51 exclusive hold 23 executive override 57 F feature access codes 90 feature button activation 106 flash 87 91 flexible button 105 flexible buttons codes 87 flexible directory numbering 121 forced account codes verified non verified 26 Strata CIX DP5000 series Telephone UG 11 08 G group pickup 38 H handset calling 20 handsfree answerback 22 Hold 8 hold 23 line hold 37 40 hot dialing 19 20 indicators LED 25 ISDN buttons 67 114 J join 44 L language changes 91 language code 51 LCD contrast 103 LCR dialing out 91 LED indicators 25 line automatic selection 19 ringing preference 19 line button 40 making a call 20 message waiting 52 91 message waiting light on another telephone 53 Strata CIX DP5000 series Telephone UG 11 08 Index G P on phantom ext MW 53 messaging advisory 92 Mic button 7 23 55 microphone 7 20 23 54 55 microphone cut off 54 55 87 113 mute 7 23 N names storing speed dial 64 names entering 64 network access 92 night ring answer 92 night transfer button 77 O off hook 105 off hook call announce OCA 55 92 one touch button 88 89 override access codes 92 busy 56 call forward DSS 77 class of service
106. phone Tilt Angles DP5000 Series Desk top Tilt Angle With Tilt Stand Extension i 0 no Tilt 10 Tilt DP5000 Series Wall Mount Angles 118 Strata CIX DP5000 series Telephone UG 11 08 Wiring The connectors on the DP5000 series telephones are identified with icons The connector icons and their meaning are shown below Connectors Ext Speaker ADM Line Cord Headset Handset as Cable Clips To CIX System Speaker BESCB Headset Cord AMD Cord Y Handset Cord The DP5000 series telephones include the special long tail handset cords required to fit the new tilt bases DP5000 series Telephone Wiring Strata CIX DP5000 series Telephone UG 11 08 119 Hardware Connections Wiring When the tilt stand extension is used simply remove the line cord from under the rear cable clip This will allow the tilt stand extension to P deploy without strain on the line cord 120 Strata CIX DP5000 series Telephone UG 11 08 Centrex Application C Your system may be equipped with the Centrex Application which enhances its feature capability when installed behind a Centrex or PBX system Your telephone may have access to one or more of the enhanced Centrex features listed below Flexible Directory Numbering A station s extension can be three or four digits It is therefore possible to match a station s extension and
107. r a programmable period it can be automatically treated as an Emergency Call and directed to an emergency destination The station may have partially dialed a number or have dialed no digits at all Each station is programmed with its specific emergency ringdown destination A station number or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Language Codes This feature enables you to change the language sent from the Attendant Console or from a PC See your System Administrator to find out if your telephone is programmed with the ability to change languages To change the Language Display Enter the Change Language access code 495 the Language Code see below 1 English date format MM DD YY 2 British English DD MM YY 3 French DD MM YY 4 Spanish DD MM YY Strata CIX DP5000 series Telephone UG 11 08 51 52 Feature Operations Message Waiting Message Waiting Message Waiting is shown on the Msg button which will flash red when there are messages waiting The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions The messages from other extensions are notifications that someone has called your extension and wants you to call them back An extension can re
108. re system features that require Administrator setup using the DP5000 series telephone For eManager programming refer to the Strata CIX Programming Manual Volume 1 Direct Inward System Access DISA Security Code The Direct Inward System Access feature is used when calling into your system from the outside This feature is available on certain CO lines and from the built in Auto Attendant Assignments are made by the system programmer CO lines can be DISA lines in the Day Day 2 or Night mode or any combination of these modes If a caller enters the system via a DISA line or built in Auto Attendant the caller can then access another line to place an outgoing call through the system in which case the outgoing line call is charged as a call made from the CIX system To prevent unauthorized outgoing calls through the system using the DISA feature enter a DISA security code as shown in the following steps CAUTION Whenever the built in Auto Attendant is installed the DISA security code should be used and changed periodically to prevent unauthorized access of outgoing CO lines via the Auto Attendant DISA access feature To change the DISA security code 1 Press DN DISA Security Access Code see note A confirmation tone is heard 2 Dial the existing DISA security code 1 15 digits 3 Press confirmation tone is heard 4 Enter the new DISA security code confirmation tone is heard and display shows Data Programm
109. red Change Code Uniform Call Distribution 69 Index Number old Code new Code Login from Agent Station 6061 Logout from Agent Station 6062 Login to Agent Station another Station pater Logout to Agent Station another 6162 Station User Programming Mode 9876 Voice Mail VM Direct Transfer to Voice Mail While on a call press Cnf Trn 407 Dial VM mailbox number usually Ext Number Volume Control Beep With handset on hook press 6101 Press Vol A or y Volume Control Ringing With handset on hook press 6102 Press Vol A or V i If you have hot dialing you do not need to press Ext button as part of the sequence 2 Stations must be assigned enabled SD capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 3 Refer to Table 10 on page 63 to see how to enter x and into a speed dial number 4 If your telephone does not have a Spdial button press the button then dial the three digit Speed dial number nnn Strata CIX DP5000 series Telephone UG 11 08 93 This page is intentionally left blank Administrator Programming 7 This appendix contains some of the functions that can be performed using Administrator Mode Important These functions require Strata CIX 5 1 or higher system software To access the Admin mode the telephone must be enabled for these
110. rmation Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata is a registered trademark of Toshiba Corporation Stratagy is a registered trademark of Toshiba America Information Systems Inc Trademarks registered trademarks and service marks are the property of their respective owners Do not use cleansers that contain benzene paint thinner alcohol or other solvents on the telephone s rubber feet The color of the rubber may transfer to the desk or mounting surface TOSHIBA AMERICA INFORMATION SYSTEMS INC TAIS Telecommunication Systems Division License Agreement IMPORTANT THIS LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU YOU AND TAIS CAREFULLY READ THIS LICENSE AGREEMENT USE OF ANY SOFTWARE OR ANY RELATED INFORMATION COLLECTIVELY SOFTWARE INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT DO NOT INSTALL COPY OR USE THE
111. rompt The call will go to the next agent or if all agents are busy the call will camp on to the Distributed Hunt pilot and ring back tone or Music on Hold MOH will be sent This feature distributes incoming calls to available agents Agents must be logged into the group to receive UCD calls The following illustration shows the typical call flow for this service 1 Agent logs into the UCD group 2 CIX receives a call from PSTN or extension 3 The call is routed to voice mail which provides the initial greeting using the auto attendant service 4 The voice mail can be configured to prompt callers to enter the destination number or to route the call to the pre determined destination 5 The voice mail transfers the call to the UCD pilot group 6 According to the hunting rule distribute the call is delivered to an idle agent who logs in to this hunting group If no agent is available in the hunting group the call is queued to the UCD pilot group The caller may hear the Music on Hold MOH or Ring Back Tone RBT depending on the configuration If the call cannot be answered within the preconfigured time the call is routed to an overflow destination 68 Strata CIX DP5000 series Telephone UG 11 08 Login Logout Login and Logout is controlled by the Login key assigned to the agent phone see Strata CIX Programming Manual Volume 1 for details The Log status is displayed on the Login key as shown below e Login Key is O
112. s Once a Programmable Feature Button is programmed press the button anytime you need to use the feature Note Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed See Ring Tones on page 15 User Programming Mode To enter User Programming Mode press the Program button or dial 9876 USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode Lift the handset off hook on hook Programmable Feature Button Codes Programmable Feature Buttons are the unassigned buttons on your keystrip that can be used to store features The number of available Programmable Feature Buttons depends on your telephone model and how the buttons are preassigned by the System Administrator The following steps enable you to program features onto Programmable Feature Buttons 86 Strata CIX DP5000 series Telephone UG 11 08 User Programming Programmable Feature Button Codes Setting Changing a Programmable Feature Button s Function 1 2 3 4 Press 9876 to enter User Programming Mode Press Hold Press the Programmable Feature Button to set or change Enter the Programmable Feature Button Code see Table 12 plus any optional parameters Press the same Programmable Feature Button flashing to save the setting DATA PROGRAMMED appears on your LCD Table 12 Programmable Feature Button Codes
113. s 52 Turning On Off MW LED on Another Extensi0N ooooocncccnccnooncnoncnnncnnncnn nono nonaconnacnannos 53 Microphone CutO irs sse ereenn eeen i aia pitan 54 Off hook Cal Annonces osado asian 55 Override Calls cinc ia ti wales 56 Busy Overtids ia A aes 56 Do NOt Disturb OVvertide i sie cisccctstsccenstecgessecsatesrssasttas rra esti 56 EXECUIVE ONES iio costae ices esata eee ciao ETE Aa a Ss 57 Destination Restriction Traveling Class Overtide oooonnccnncnoccnocnnocnconononoconcnananaccnn corn acno 57 Class 0f Service OVERS iteticiiion eie eae iee r e E a raae Se rE EEEa E TERS 57 Privacy Override nestor riera babel ps st s ta 58 OO 58 Answernig a Pavia 58 Strata CIX DP5000 series Telephone UG 11 08 iii Contents Chapter 4 ADM DSS Console AlCallPa ai tenting Gat eth eres ee eee ei oh alae 59 Emergency A O E NON 59 AS ANN 60 R di l nenga a A 60 Speed Dialer as lid a Nadir ae 61 Making a Call Using Speed Dial oooncccnnncnnnocinonicononanonncnnnnonnnccnnncnonnnconn conan conocia cnn conan 61 Storing a System Station Speed Dial Number oooconnconocnnocinocononcnnconnconanancnanoronannccnnnannnos 62 Advanced Speed Dial Operation ooooonnocnnoccnocanononononnnonnncnnnnancrno non nono no cnn anna nrna ocn n cnn ncnnncnnos 63 Storing Personal Speed Dial Names oooonnccnnccnoconocononoconanonanononnnoonccnnncnnn ran conc cnn nannncnnccnnno 64 Tone First Voice First SignalliN8 oooonoonnnnnninnccnnoccnnnncnnnoconnnnn
114. s Cnf Trn and enter a number to transfer a call to another party on Transfer the CIX system Press Hold to place an internal or external call on hold Press Hold Hold to place an internal or external call on Exclusive hold Hold If your telephone is programmed for Automatic Hold existing calls are automatically placed on hold when you answer a call or make another call Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis See Table 17 on page 112 for a list of Programmable Feature Buttons Note Programmable Feature Buttons are numbered bottom to top left to right shown right Key Strip The key strips on the DP5000 series telephones and add on modules are either electronic programmable or paper refer to Table 1 and Table 2 Programmable Feature Button Layout Strata CIX DP5000 series Telephone UG 11 08 The Grand Tour LCD LCD If your telephone has an LCD use this section to learn more about its functions 9 Line LCD Display The LCD on the 9 Line LCD telephone shown below in idle state shows Top to Bottom Line 1 or the top line of the LCD will display your user name if programmed and your extension number Line 2 will show the Date and time Line 3 will show information related to your telephone set VM New Saved messages Call Forward or if a certain feature is enabled on your telephone set
115. shing every 10 minutes Automatic Busy Redial After reaching a busy outside number you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals The system repeats the redial until the destination is no longer busy Check with your System Administrator to see if this feature is setup for your telephone Automatic Busy Redial is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialing the number To activate Automatic Busy Redial 1 When you reach a busy number press Auto Busy Redial or Cnf Trn 441 The LED flashes red You hear confirmation tone 2 Hang up or press Spkr The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs flash green 3 Lift the handset or press Spkr and wait for the party to answer If you do not pick up the handset or press Spkr within recall timeout five to 60 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects To cancel Automatic Busy Redial Press Auto Busy Redial or extension 442 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Automatic Callback Automatic Callback When you reach a busy station you can set Automatic Callba
116. ss 1 to turn on Tone First Signaling 3 Press 2 to turn on Voice First Signaling 66 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Tone Pulse Dialing Tone Pulse Dialing With some older Central Offices you may have to make calls on outside lines programmed for rotary dial pulses This feature enables you while on these lines to switch to tone dial to access remote equipment such as an answering machine requiring touchtones Note With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with touchtones To change Tone Dialing 1 Access an outside line 2 Dial a telephone number 3 While on the call press Tone Dial Select Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this user guide The Tone LED lights steady red and you are able to send touchtones with your dial pad The feature is cancelled when the call is completed Strata CIX DP5000 series Telephone UG 11 08 67 Feature Operations Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution UCD provides ACD like service based on the simplified Distributed Hunt feature Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD Distributed Hunt Pilot number The caller will dial the UCD Pilot station in response to a p
117. ss Tone The LED lights goes out and DND mode is de activated Strata CIX DP5000 series Telephone UG 11 08 47 Feature Operations Door Lock s Setting DND for Another Extension To activate DND for another extension Enter 6191 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This sets DND as if activated by the Primary extension on the target telephone To deactivate DND for another extension Enter 6192 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This removes DND from the target telephone To change your DND Pass Code Enter 670 hear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s If you have locked doors in your facility that can be controlled through the Strata CIX system you may be able to unlock these doors by using your telephone s Unlock Door button s The Unlock Door button s is programmed to unlock a specific door Check with your System Administrator to find out the locations of your system s door phones and record them below Door Lock No Location Door Lock No Location 0 6 1 7 2 8 3 9 4 10 5 To unl
118. ss features SD buttons on either the ADM or DSS console function like SD buttons on digital telephones Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console SD if programmed on either the DSS console or the ADM can be used for page announcements See All Call Page on page 59 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the unit activated to perform this function Among other applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press Cnf Trn or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting To override call forward with your DSS Console Press the station DSS button set for Call Forward Night Transfer Button This button enables a pre programmed station to place the system into Day Day2 or Night Mode See your System Administrator for information on the settings for Day Day2 or Night Mode These modes will transfer calls to a designate
119. t console 90 automatic busy redial 87 90 callback 31 callback cancel 87 90 hold 24 line selection 19 automatic hold 24 B background music BGM 32 87 90 Strata CIX DP5000 series Telephone UG 11 08 busy override 56 button feature 106 flexible 105 labels 112 off hook 105 programming 87 buttons Cnf Trn 8 DSS on ADMs and DSS consoles 74 fixed 6 Hold 8 one touch 88 Redial 7 speed dial 7 C caller ID 42 call forward access codes 87 any call 34 override 77 station 33 system 33 call hold 23 calling 20 call park 90 orbits 37 call pickup 38 87 90 123 Index D F held calls 91 call waiting 41 57 103 Camp on ring tone 103 centrex application 121 feature buttons 121 class of service override 57 Cnf Trn 8 CO line call transfer 40 CO line name 98 CO line queuing 46 conference calls 42 91 hold 24 split join drop 44 voice mail 43 D date and time setting 101 day day 2 night modes 99 deactivation 106 delayed ringing 122 dial directory 21 dial pad 64 direct inward system access see DISA directories 64 direct station selection buttons 46 DISA 99 security code 91 99 distinctive ringing 15 DKT2000 mode on off 104 DNIS name 98 do not disturb 47 91 override 56 door lock 48 124 control 91 door name 97 door phone 49 calling 91 drop 44 DSS 46 buttons on ADMs and DSS consoles 74 call answering 76 call f
120. t off LEDis not lit and your microphone works The Microphn Cut off functions on Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press Microphn Cut off to toggle between ON OFF 54 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Off hook Call Announce Off hook Call Announce Off hook Call Announce OCA enables you to complete a call to a busy digital telephone Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad The destination telephone must be programmed to accept an OCA The announcement may be delivered over the handset or the speaker Handset OCA can operate on any digital telephone Speaker OCA requires the addition of a special circuit board inside the speakerphone gt To make an OCA call Manual Dial an extension When you hear busy tone press 5 and after one long tone you can talk through the speaker of the destination telephone The person you are calling has answering options described below Automatic If your telephone and the extension you are calling have been programmed for Automatic OCA you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing 5 To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press Msg butt
121. t off hook on hook to save settings Note Holding the softkey does not continue to change the setting The softkey must be pressed for each step of contrast change Brightness Control Available on backlit telephones and backlit add on module To change the LCD back light brightness 1 Press Hold 3 6 9 simultaneously 2 Press Bright softkey to increase brightness 3 Press Dim softkey to decrease brightness 4 Lift the handset off hook on hook to save the settings Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Add on Module Strata CIX DP5000 series Telephone UG 11 08 13 The Basics Customizing Your Telephone Backlight On Off Available on backlit telephones and backlit add on module To change Backlight Settings 1 Press Hold 3 6 9 simultaneously 2 Press the Mic button 3 Use table below to choose preferred settings 4 Press Hold to save settings Table 4 Backlight Settings FB4 FB3 FB2 FB1 Meaning Delay in Seconds On On On On Always On None On On On Off Synchronized 300 On On Off On Synchronized 240 On On Off Off Synchronized 180 On Off On On Synchronized 160 On Off On Off Synchronized 140 On Off Off On Synchronized 120 On Off Off Off Synchronized 100 Off On On On Synchronized 80 Off On On Off Synchronized 60 Off On Off On Synchronized 50 Off On Off Off Synchronized 40 Off Off On On Synchronized 30 Default Off Off On Off Synchroni
122. tension button 6042 1234 1111 9 41 949 5873000 08 6042 Call Forward Busy No Answer Access Code sequence 1234 Other telephone s extension number 1111 Call Forward Passcode for other telephone 9 Outside Line Access Code 1 949 5553000 1 Area Code Telephone Number Must press after entering an outside destination number 08 Ring time in seconds before Call Forwards Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can e Hang up and retrieve the parked call at a later time e Originate another call e Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved it will recall to the parking station and one of the following occurs e If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station e If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an availabl
123. tes e Ifa directory is not selected and a name is entered all directories will be searched e To enter names from the dial pad press the dial pad button associated with the letter to be entered Press the button once for the first letter twice for the second letter etc Left and Right Soft Keys are available to move the cursor Press Find to start the directory search Press Next to move forward through the directory Press Back to move backwards through the directory Press Call to connect to the directory entry selected NYDN Bb u Press Cncl to quit the directory search Strata CIX DP5000 series Telephone UG 11 08 21 The Basics Answering a Call Answering a Call There are several ways to answer a call Handset gt When the telephone is programmed for Ringing Line Preference pick up the handset and the telephone automatically answers the ringing line Or press the button associated with the ringing line flashing green LED Speaker When the telephone is programmed for Ringing Line Preference press Spkr and the ringing line is answered Or press the button associated with the ringing line flashing green LED Once connected continue using the speakerphone or lift the handset Handsfree Answerback With speakerphone enabled the telephone may be programmed for Handsfree Answerback The called party hears a single long tone followed by the caller s voice Begin hands free conversati
124. timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6041 outside line access code dest telephone no timer 08 60 tone Cancel Press ext button 6051 tone Strata CIX DP5000 series Telephone UG 11 08 107 References Call Forward Table 15 Call Forward Procedure continued Feature Button Sequence Call Forward Incomin Forward incoming line calls only g Line Calls All Calls to an ext Press ext button 6013 tone dial the dest ext no tone All Calls to outside telephone no Press ext button 6013 tone outside line access code dest telephone no tone Busy to an ext Press ext button 6023 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6023 tone outside line access code dest telephone no tone No Answer to an ext No Answer to outside telephone no Press ext button 6033 dial the dest ext no tone timer 08 60 Press ext button 6033 outside line access code dest telephone no tone timer 08 60 Busy No Answerto an ext Press ext button 6043 dial the dest ext no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6043 outside line access code dest telephone no tone timer 08 60 tone Cancel
125. to Keystrip Labels on page 15 73 ADM DSS Console DSS Console DSS Console The 60 button Direction Station Selection DSS Console operates operates alongside a digital telephone to provide 60 up to 180 additional buttons shown right The 60 programmable feature buttons can be assigned as CO line extension DSS One Touch Speed Dial or any other flexible feature The DDM5060 console uses dual red and green LEDs to show call and feature status DSS Buttons DSS buttons can appear on both the ADM and DSS Console Each DSS button is associated with a particular station in your telephone system DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blinks red at a slow rate DSS buttons cannot directly call station Phantom extension numbers Distributed Hunt Group Directory Numbers or ACD Groups DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations Calling a Station To call a station s extension from either a DSS console or a ADM press the DSS associated with the station A station call with a DSS button can be made on hook
126. ton Setting Changing a Personal Speed Dial Code See Storing a System Station Speed Dial Number on page 62 Strata CIX DP5000 series Telephone UG 11 08 89 User Programming Feature Codes 90 Feature Codes Feature Access Codes are entered as a se For an example of Call Forward see Table 14 Feature Access Codes quence on your telephone to use a particular feature Call Forward Examples on page 36 1 Feature Feature Access Code Sequences Account Code while on a call Cnf Trn 46 dial account code digits Attendant Console Ext button 0 Automatic Busy Redial On Automatic Busy Redial Off Cnf Trn 441 hang up Ext button 442 Automatic Callback while on a call 4 when you hear busy tone Automatic Callback Cancel Ext button 431 Background Music Telephone Speaker On Ext button 490 music source no 1 15 Telephone Speaker Off Ext button 491 Spkr External Speaker On Ext button 492 music source no 1 15 External Speaker Off Ext button 493 Spkr Call Forward See Table 15 on page 107 Call Park Activate while on a call Cnf Trn 33 Orbit Number 7000 7019 or an Ext No Retrieve while on a call Call Pickup Directed DN pickup of ringing or held calls Ext button 32 Orbit Number 7000 7019 or an Ext No Ext button 5 6 Ext No D
127. tton then dial the three digit Speed Dial bin number nnn Storing a System Station Speed Dial Number 1 2 Table 9 Dial 66 The display shows SPEED DIAL and you hear Entry Tone Dial the Station Speed Dial number 100 199 or System Speed Dial number 200 999 The LCD shows your digits and you hear Entry Tone Dial the telephone number to be stored Include any required access and area codes The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone Lift handset To enter another number repeat steps 1 4 Refer to Table 9 below Example To store a Station Speed Dial number to Speed dial location 100 dial 66 100 99495833000 Feature Access Codes Feature Feature Access Code Sequences Speed Dial Storing an SD number Station 66 nnn Phone No nnn 100 199 SD bin numbers System 66 nnn Phone No nnn 200 999 SD bin numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 Refer to Table 10 on page 63 to see how to enter and into a speed dial phone number 62 Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Speed Dial Advanced Speed Dial Operation Special Characters SD numbers may include 0 9 x and Pause For an example on how to use special characters se
128. tton Definitions Account Account Code Press to enter a Voluntary Account Code anytime during a Central Code Office outside line call without interrupting the conversation pace All Call Voice Page Press to page all of the telephones in the All Call Page group Suite Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy Redial SY tone on a dialed outside line call not available when calling on Tie or Direct Inward Dialing DID outside lines Aut Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do Each Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside line queuing when all lines are busy Call Frwd Call Forward All Calls Press to forward all calls to another station or voice mail All Calls device Call Frwd Call Forward Busy Press to forward calls immediately to another station or voice mail Busy device when your station is busy or in the Do Not Disturb mode Call Erwd Call Forward Busy No Answer Press to forward calls immediately to another station Busy NARS or voice mail device when your station is busy or in Do Not Disturb mode Also forwards calls when your station is not answered after 8 60 seconds set at your station Call Frwd Call Forward No Answer Press to forward calls to another station or voice mail device No Answer when your station is not answered after 8 60 seconds
129. tures or dialed numbers such as Speed Dial numbers use Speed Dial Codes to store additional numbers One touch buttons can be preassigned to your telephone your System Administrator can help you identify them If you do not have a One Touch button but you have an available Programmable Feature Button you can convert the Programmable Feature Button to a One Touch button Perform the procedure called Setting Changing a Programmable Feature Button s Function on page 87 in Step 4 enter the access code for One Touch button Once you have created a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press 9876 to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string Dial pad digits O 9 To program special characters see Table 13 A maximum of 32 characters Station and System Speed Dial index numbers can be entered The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number Function buttons except One Touch or a Program button Handset hooking on hook off hook cannot be recorded 4 Press the One Touch button to save the entry We suggest labelling the One Touch button on your button strip 88 Strata CIX DP5000 series
130. turns to the idle mode To set the time 1 Press DN the access code assigned in eManager with the handset on hook A confirmation tone is heard 2 Enter the time HHMMSS in the 24 hour clock format Note H hour M minute and S seconds Use leading zeros 060530 6 05AM and 30 seconds 143045 2 30PM and 45 seconds 3 Press Redial You hear a confirmation tone 4 Press Spkr The telephone returns to the idle mode Strata CIX DP5000 series Telephone UG 11 08 101 Administrator Programming Telephone Programming Mode Telephone Programming Mode To place your telephone in Programming Mode A Press 3 6 9 Hold simultaneously The LCD displays DP PROGRAM MODE and SELECT Your phone will not ring if it receives a call while in Programming Mode To exit from Programming Mode A Go Off hook and On hook or wait for 30 seconds for Programming Mode to automatically time out Initialize Telephone Settings This function resets all Programming Mode option settings to their default setting Press 3 6 9 Hold simultaneously Press Mode soft key Press Msg button Press Hold Press Vol A button Press Msg Press Hold Go off hook then on hook to exit the program mode COND au FP WN a 102 Strata CIX DP5000 series Telephone UG 11 08 Administrator Programming Telephone Programming Mode Call Waiting and Camp on Ring Tone Over Handset Headset Option Call Waiting and Camp on tones
131. utton e Ifyou do not return to the held call within a specified time it rings back to your telephone The call remains camped on to your station e Ifthe held party hangs up the call is released e See the Call Pickup section to pick up a call on hold from another extension Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it While on a call press Hold twice That line s LED flashes green while appearances of the line at other stations are steady red in use Strata CIX DP5000 series Telephone UG 11 08 23 The Basics On a Call Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold Check with your System Administrator to make sure this setting is turned on If Automatic Hold is not enabled calls will drop when moving from one line to another without pressing Hold While on a call press another extension button to receive originate a new call The accessed line s LED flashes in use The first call is put on hold and your extension s LED flashes Consultation Hold 1 While on a call press Cnf Trn The call goes on hold 2 Dial another line 3 Transfer the call or return to the held call by pressing its Line button 24 Strata CIX DP5000 series Telephone UG 11 08 Strata CIX DP5000 series Telephone UG LED Indicator Details Each line and Programmable Feature Button has a LED next to it which indi
132. y pressing a common outside Line the Privacy Release LED turns Off To add a third station press Privacy Release again the process repeats To set cancel Privacy Press Privacy on Line to set privacy The LED lights steady red Others are blocked from entering your outside line calls when they press a common Line Or press Privacy on Line again to cancel the feature The LED turns Off Redial 60 Use this button to redial the last number dialed from your telephone To redial the last number press Redial or xO Strata CIX DP5000 series Telephone UG 11 08 Feature Operations Speed Dial Speed Dial Speed Dial SD enables you to dial a sequence of up to 32 digits with a shorter code Dial sequences can include telephone numbers authorization codes passwords feature activation codes and pauses Speed Dial may be used to originate a call or invoked after a call is established There are two types of Speed Dial System SD All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the System Administrator In some cases System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone Station SD Your System Administrator allocates a block of up to 100 personal SD numbers 10 per telephone You have exclusive use of them and you can create and change them from your own telephone If you have a 9 Line LCD te
133. y will show Station SD Name 3 4 Enter the DN number of the station whose speed dial you wish to label display Press Hold display shows DN ID will show DN XXXX IDX Enter the two digit Speed Dial number you wish to program display shows DN XXXX IDX 01 Enter the name label of this Station Speed Dial Press Hold to save your changes To label additional Speed Dials for this extension repeat steps 5 7 To label Speed Dials for another extension press Rtrn display will show DN ID and repeat steps 4 7 CO Line Name UN e NN Enter Administrator Mode Press Next four times display will show CO Line Name Press Hold display will show CO Line Enter the CO line number whose name you wish to change 001 264 if you enter 001 display will show CO Line 001 Enter the name label for the CO Line Press Hold to save your changes Repeat steps 4 6 to change addition CO Line names DNIS Name RwWN NN Enter Administrator Mode Press Next five times display will show DNIS Name Press Hold display will show ILG Incoming Line Group Enter the ILG number whose name you wish to change 001 128 if you enter 001 display will show ILG 001 Enter the name label for the ILG Press Hold to save your changes Repeat steps 4 6 to change addition ILG names Strata CIX DP5000 series Telephone UG 11 08 Administrator Programming System Features System Features The following a
134. zed 20 Off Off Off On Synchronized 10 Off Off Off Off Always Off None Note FB1 is the lower left key FB2 in the next up FB3 is above FB2 and FB4 is above FB3 14 Strata CIX DP5000 series Telephone UG The Basics Keystrip Labels Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add on Module To program LCD Keystrip Labels NAO BW NY eR Dial 9876 or press the flexible Program button Press the Speaker button Press the button you wish to label Use the dialpad to enter the label Press the button labeled in step 3 to save the setting To label another button repeat steps 3 5 To exit User Programming mode lift the handset off hook on hook Ring Tones To set distinctive ringing 1 2 3 Press 9876 to enter User Programming Mode Press a Line or extension button The LED is steady green You can press Hold to switch between internal and external pitch Internal station calls within your system external outside line calls Enter the two digit pitch number see Table 5 on page 16 Press the same button that you pressed in Step 2 Line or extension Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD Lift the handset off hook on hook to save settings Strata CIX DP5000 series Telephone UG 11 08 15 The Basics Ring Tones Table 5 Internal and External Call Ringing Tones Tone No Frequency an

Download Pdf Manuals

Related Search

Related Contents

MINI-DMX - Audiofanzine  How to calibrate your clock.  MERCEDES B (W246) 2015  Contents - pmr446  CF-1GB-A, CF-2GB-A, CF-4GB-A, CF-8GB-A 商品案内    Lista de Precios de Equipo del LiFT  HERA tüv rl cover.qxp  Kenmore 25316582103 Freezer User Manual  Vibrio Cholera Real Time PCR Kit User Manual For In Vitro  

Copyright © All rights reserved. Failed to retrieve file