Caprizplus-User-Manual
Contents
1.2. 4 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 2 Introducing your appliance Appliance description The CaprizPlus range of boilers are designed for use as part of a sealed water central heating system with fully pumped circulation The pump expansion vessel and associated safety devices are all fitted within the boiler Domestic hot water is delivered directly from the boiler without the need for storage Contact your Installer or Heatline sales for further information The CaprizPlus boiler is an appliance that uses condensing technology therefore consuming less gas and reducing your household CO emissions This appliance is a room sealed type equipped with a flue system for air supply and the removal of combustion products This flue system offers the possibility to install the appliance in any room without the need for additional ventilation Installation and commissioning of the appliance should only be carried out by a competent person They are responsible for the installation and the commissioning in accordance with the current rules in force You should also consult a competent person for maintenance repair or conversion to LPG Accessories The CaprizPlus is compatible with most high 230V and low 24V thermostats The function of the connections is switching only and therefore no voltage should be applied to the terminals 3 Product documentation Document storage
3. Make sure that this manual is stored close to your appliance for future reference Should you move home ensure that this manual is left with the appliance Readthese instructions and follow them carefully for the safe and efficient use of your appliance No responsibility or liability can be accepted for damage caused by failure to follow the instructions in this manual Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 5 edi Explanation of symbols gt DANGER Risk of injury ATTENTION Risk of damage to the appliance or to its gt surroundings 4 Safety 4 1 What to do if you smell gas isolate your gas supply at the gas emergency control valve Eliminate all sources of ignition i e smoking blowlamps hot air guns etc do not operate electrical lights or switches either on or off Open all doors and windows ventilate the area immediately open windows and doors in order to ventilate the property do not search for gas leaks with a naked flame call the gas suppliers emergency phone number alert other building occupants 4 2 Safety recommendations You must comply with the following recommendations and safety instructions IMPORTANT INFORMATION Never perform any maintenance or repair of the appliance yourself Only competent persons are allowed to work on the appliance Never tamper with safety devices Do not attempt t
4. 16 11 1 Cleaning SEE aes 16 11 2 Regular servicing arn espere bae to eaa e 16 11 3 Spare tei pete acutus e Pres Aes ices 16 11 4 Sealed Water nens 17 12 Tipsforsaving energy cii eere ren erre rere Ert Ead reed 17 13 Contact your after sales 17 2 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 READ CAREFULLY BEFORE USING 1 Read me These instructions are an integral part of the boiler and must to comply with the current issue of the Gas Safety Installation and Use Regulations be left with the user Please ensure that the installer has fully completed the Benchmark Checklist at the rear of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation The installer is legally required to complete a commissioning checklist as a means of complying with the appropriate Building Regulations England and Wales All installations must be notified to the Local Area Building Control This should be done by your installer which will result in the issue of a Building Regulations Compliance Certificate being issued The Notification Number of this certificate should be written into the Benchmark log book
5. a year should be sufficient Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 3 To obtain service please call your Benchmark is managed and promoted installer or Heatline s own service by the Heating and Hotwater Industry organisation Council Benchmark For more information visit www centralheating co uk Heatline is a licensed member of the Benchmark Scheme which aims to improve the standards of installation enchmar and commissioning of domestic heating COLLECTIVE MARK and hot water systems in the UK and to RUN M encourage regular servicing to optimise safety efficiency and performance mode Central Heating Domestic Hot Water Power supply to the appliance mode Flashing symbol indicates operation ON OFF Wl Burner Operation Fault rE SEE Symbol If fault indicated press the reset Temperature adjustment button no more than 3 times using a blunt instrument If fault persists CF contact your installer or service provider Temperature controls This Quick reference guide assumes that We designed this Quick reference guide the appliance have been installed and 50 that you can start using your appliance commissioned by a competent person right away If the central heating C H pressure falls below 0 5bar the display will flash the current pressure and the boiler will not operate refer to fault finding section
6. supply voltage For further details refer to your Terms and Conditions A This appliance is intended to be installed only within the designated Countries displayed on the data plate Itis the responsibility of parents guardians and carers that the persons under their care should not tamper with this appliance 6 Recycling This appliance its components and its packaging are recyclable and should be disposed of when necessary in accordance with current regulations Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 9 HEAT Appliance This symbol indicates that this appliance must not be disposed of with household waste that it should be selectively collected for energy recovery reuse or recycling Take the appliance to an appropriate collection point By complying with this directive you will contribute to the preservation of natural resources and the protection of human health Packaging The competent person who installed this appliance is responsible for recycling the waste in the appropriate manner according to the regulations in force 10 7 Clearances NOTE A removable compartment door can be placed a minimum 5 mm in front of appliance A clearance of 600 mm is required from a fixed surface Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 HEAT iN HOW TO OPERATE YOUR APPLIANCE 8 Overview D
7. warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home Information Pack To obtain service please call your installer or Heatline s own service organisation 11 3 Spare Parts In order to guarantee the safe and prolonged life of the product insist that only the manufacturer s genuine spare parts are used 16 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 Do not use reconditioned or copy parts that have not been clearly authorised by Heatline freplacement parts are required contact Heatline s own service organisation for advice using the telephone number below Tel 0844 736 9138 or for approved stockist visit www heatline co uk Please quote the name and model number of the appliance as shown on the boiler badge and the Serial number S N adhered to the outer case or registered in your Benchmark log book The name and model badge is on the front case If in doubt seek advice from the local gas engineer or Heatline s own service organisation using the telephone number below Tel 0844 736 9138 11 4 Sealed Water Systems The draining refilling and pressurising MUST be carried out by a competent person approved at the time by the Health and Safety Executive and in accordance with the current issue of the Gas Safety Insatallation and Use Regulations Contact Heatline s own service organisat
8. will be stopped if the temperature is higher than 10 C or has already reached 35 C The burner will activate if the boiler temperature does not reach 10 C after 30 minutes or at any time if the temperature drops to 5 C The burner will switch off when the temperature reaches 35 C If the boiler is in Domestic Hot Water mode only the frost protection system is still active Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 System Protection The boiler alone cannot ensure that the installation is protected against frost NOTE Any exposed pipe work should be lagged and an external frost thermostat fitted noting that condensate drainage pipes are particularly vulnerable to frost In case of prolonged absence where the power to the dwelling is switched off and low temperatures are expected then it is recommended that the entire system is drained Consult your installer or service engineer if required 10 3 Condensate Drain Blockage CAUTION Your domestic water circuit hot and cold is not protected by the boiler As a Safety feature the boiler will stop working if the condensate drain becomes blocked During freezing conditions this may be due to the forming of ice in the condense drain external to the house or in an unheated area such as a loft basement or garage Release the ice blockage by applying hot cloths to the pipe in the vicinity of the blockage Do not use boiling w
9. CaprizPlus Instructions for Use To be left with the user 24a G C No 47 157 23 28a G C No 47 157 24 High Efficiency Condensing Combination Boilers www heatline co uk Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 BR O N gt Read T 3 Introducing your appliance scissor naa ea a aiaa 5 Product documentation sess 5 6 4 1 What to do if you smell gas 6 4 2 Safety recommendations sss 6 4 3 Safety regulations nennen 7 Guarantee Responsibility sss 8 pirum 9 ei Tciecm ds 10 HOW TO OPERATE YOUR APPLIANCE 8 ME EET 11 ANY ASSISTANCE 9 Fault 14 10 Appliance safety 15 10 1 Boiler Shi tdOWE eiie ree nrc 15 10 2 Protecting 5 1 amp 6 15 10 3 Condensate Drain 15 10 4 Safety Discharge Valve 16 11 Appliance maintenance and
10. Devices section User Controls Selection of operating mode s To change the operating mode Select the function mode by pressing Heating domestic hot p Heating only Domestic hot water only Adjusting the domestic hot water temperature IMPORTANT When neither of the 2 pictograms are displayed and there is electrical power to the appliance the boiler is in frost protection mode When function amp is displayed adjust the temperature using or to set the temperature required Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 22 Temperature of the water C P Maximum 60 TIMER Setting the time Rotate the outside of the clock face 2 clockwise to indicate the current time 4 at the black arrow 5 Setting the programme ON and OFF times Refer to diagram Select the ON times by pushing the black tappets to the outside 3 Select the OFF times by pushing the black tappets to the inside 4 Position the selector switch 1 to the timed position D LL LLLI ys SSSSSSSSN NUN LU The heating will now operate your chosen programme Operate the boiler using the timer Set switch 1 to the central timed position Move the selector switch 1 to the position and the heating will operate continuously Move the selector switch 1 to the 0 position to switch the heating OFF noting that the DHW
11. Please read these instructions and follow them carefully for the safe and economical use of your boiler Do not forget for your safety and piece of mind to read the chapters Safety and Guarantee where you will find important information for your Safety Guarantee Pack The pack contains the letter of introduction the guarantee and the extended guarantee all of which we recommend you to read From time to time other promotional literature may be added Complete and return your guarantee registration as soon as possible Should you require further piece of mind also apply for your extended guarantee If your guarantee registration card is missing you can obtain a copy or record your registration by telephoning the Heatline Customer Service number 0844 736 9138 Servicing This product should be serviced regularly to optimise its safety efficiency and performance The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service The Benchmark Checklist may be required in the event of any warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home Information Pack To ensure the continued efficient and safe operation of the boiler it is recommended that it is checked and serviced at regular intervals The frequency of servicing will depend upon the site conditions and usage but in general once
12. ater Once the blockage is removed the appliance will again operate after depressing the re set button with a blunt object Contact your Installation Servicing company or Heatline service if the fault persists 15 adi Further information is available on the Heatline website www Heatline co uk Boiler Information Bulletins 10 4 Safety Discharge Valve The safety discharge valve and discharge pipe is fitted to the boiler If there is any discharge from the pipe switch off the boiler s electrical supply then call your Installation Servicing company or Heatline service 11 Appliance maintenance and servicing 11 1 Cleaning Before cleaning turn the a appliance off The appliance casing can be cleaned using a mild liquid detergent with a damp cloth then a dry cloth to polish Do not use any form of abrasive or solvent cleaner as you may damage the paintwork 11 2 Regular servicing Regular servicing of the appliance is important to the prolonged safe and efficient use of your appliance Incorrect or inadequate a servicing can severely affect the safety of the appliance and can lead to injury We recommend that your appliance is serviced annually Only a competent person should service or repair this appliance The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service The Benchmark Checklist may be required in the event of any
13. ectrical system of the boiler including any heating controls to the electrical supply must be through one common isolator The colours of three core flexible cable are blue neutral brown live green and yellow earth Testing and Certification This boiler is certificated to the current issue of EN 483 for performance and safety It is important that no alteration is made to the boiler unless approved in writing by Heatline Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 7 udi Any alteration not approved by Heatline could invalidate the certification boiler warranty and may also infringe the current issue of the statutory requirements CE Mark This boiler meets the requirements of Statutory Instrument No 3083 of the Boiler Efficiency Regulations and therefore is deemed to meet the requirements of Directive 92 42 EEC on the efficiency requirements for new hot water boilers fire with liquid or gaseous fuels Type test for purposes of Regulation 5 certified by Notified body IMQ 51CL3979 CE Directives 2009 142 EEC 51CL3980DR CE Directives 92 42 EEC Product production certified by Notified body IMQ 51CL3979 CE Directives 2009 142 EEC 51CL3980DR CE Directives 92 42 EEC The CE mark on this appliance shows compliance with Directive 2009 142 EEC on the approximation of the laws of the Member States relating to appliances burning gaseous fuels Direct
14. h warranty from the date of issue by the manufacturer 8 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 Appliance use manufacturer responsibility Servicing maintenance should be carried out by a competent person approved at the time by the Health and Safety Executive in accordance with the rules in force in the Countries of installation The guarantee is applicable on the condition that The appliance is installed by a competent person in accordance with installation instructions The appliance is used for normal domestic purposes and in accordance with the manufacturer s operating and maintenance instructions The appliance is serviced maintained and converted where applicable by a competent person The repair or replacement of parts during the guarantee period does not have the effect of extending the guarantee period of the appliance The manufacturer has no responsibility whatsoever for any damage resulting from Any defects or damage resulting from incorrect or poor installation inadequate servicing or maladjustment of the gas or water used Any defects in the system to which the appliance is connected Any defects caused by inadequate frost protection Any deterioration or maladjustment following changes in the nature or pressure of the gas or the water used or a change to or the wrong application of the characteristics of the electrical
15. ion using the telephone number below Tel 0844 736 9138 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 12 Tips for saving energy Your installer will be able to give energy saving advice about your system and its controls For energy saving advice you can contact the Energy Savings Trust for advice or visit www energysaving trust org uk who offer simple effective advice about saving energy Regular servicing of your boiler will help maintain its efficiency servicing once a year is recommended Turn your thermostat down Reducing your room temperature by 1 C could cut your heating bills by up to 10 percent Set your heating on the time controller to ensure it only operates when required 13 Contact your after sales organisation Customer service call Tel 0844 736 9138 Technical helpline Chargeable Tel 0844 736 0053 Calls cost 4p per minute from a BT landline Cost from mobiles and other Sources may vary Prices are correct at the time of printing 17 18 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 HEAT Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 19 Heatline Nottingham Road Belper DE56 1JT www heatline co uk Because of our constant endeavour for improvement details may vary slightly from those shown in these instructions N co e N e Q co N e N
16. isplay mode Key 1 System pressure gauge 4 Temperature adjustment 2 ON OFF and Mode selection button 5 Anologue clock 3 Display 6 Reset button When required Do not use a sharp object to depress this button 3 4 2 5 1 6 Key 5 Symbol indicates temperature or 1 Heating pressure 2 OFF 6 Symbol indicates burner ON 3 Domestic hot water 4 DHW CH water temperature CH pressure Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 11 Switching On Check that all isolating valves and the gas service cock below the appliance are open and that water flows from the hot water taps close the taps Make sure that Do not operate the boiler without water The appliance has electrical power The gas service cock is open The mains water supply is turned on Check that the clock external controls are calling for heat A If you are in any doubt about the boiler being filled with water contact your installer or Heatline s own service organisation using the telephone number shown Press ON OFF button 2 D The control panel display switches on after a short initiatial test cycle that may last a few seconds 122 Turning off Press the ON OFF button 2 0 until the display screen goes blank A If you intend to leave your property empty for a prolonged period please refer to the Appliance Safety
17. ive 2006 95 EEC on the harmonisation of the Laws of the Member States relating to electrical equipment designed for use within certain voltage limits Directive 2004 108 EEC on the approximation of the Laws of the Member States relating to electromagnetic compatibility The CE mark shows that this C 4 appliance has been designed according to the safety techniques and rules in force The compliance of this appliance with the relevant standards has been certified 5 Guarantee Responsibility Detailed guarantee Thank you for installing a new Heatline appliance in your home Heatline appliances are manufactured to the very highest standard so we are pleased to offer our customers a Comprehensive Guarantee This product is guaranteed for 12 months from the date of installation or 18 months from the date of manufacture whichever is the shorter for parts and labour The second year of the parts guarantee should this have been purchased starts from the beginning of the 13th month onwards after installation or manufacture is conditional upon the boiler having been serviced by a competent person approved at the time by the Health and Safety Executive in accordance with the manufacturer s recommendations We strongly recommend regular servicing of your gas appliance but where the condition is not met any chargeable spare parts or components issued within the applicable guarantee period still benefit from a 12 mont
18. o modify the appliance or its immediate surroundings as this may affect the safe use of the appliance Under no circumstances must the user interfere with or adjust sealed parts Do not allow children to operate the appliance Do not obstruct the flue system should trees or shrubs grow near the flue outlet regularly check that they do not obstruct the terminal trim them as required Certain home improvements may adversely affect the operation of your appliance you should consult your installer for advice before carrying out any work Do not expose the appliance to high humidity Do not use or store explosive or inflammable materials e g petrol aerosols solvents chlorine based detergents paint glue etc in the same cupboard as the appliance Under certain conditions these substances can prove to be corrosive Do not touch the hot surfaces of the appliance such as outlet duct hydraulic connections even after the 6 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 appliance has shut down as these surfaces may still be hot and any contact with them may cause injury The hot water delivered by the appliance may initially be very hot particularly if the heating is operating Operating temperature can be adjusted and should be set to suit the household noting that the very young and old have much more sensitive skin or are less able to react quickly if the water i
19. r installer or service agent This is not necessarily a fault of the boiler and should be investigated before contacting Heatline Service Your system is over pressurised ensure the two valves on your filling loop are fully closed before venting a little water from your radiator vent Vent until the pressure drops to 1 0bar Should this fault persist contact your installer or Service agent This is not necessarily a fault of the boiler and should be investigated before contacting Heatline Service Ene your Installation Servicing engineer or Heatline 14 Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 10 Appliance safety devices 10 1 Boiler Shutdown The boiler software is designed to recognise the potential for an overheat lockout and will shutdown before this happens restart the boiler press the reset button with a blunt object see chapter Quick reference guide If the boiler fails to resume normal operation and all external controls are calling for heat then call your Installation Servicing engineer or Heatline service 10 2 Protecting against frost Appliance Protecion In case of the risk of frost Make sure that the electrical and gas supply to the appliance is turned on The frost protection device will operate the pump when the temperature of the boiler water falls below 8 C A timer is used so that the temperature can be checked periodically After 10 minutes the pump
20. s too hot In such cases lower distribution temperatures should be used or the system protected by a tempering valve This appliance contains metal parts components and care should be taken when handling and cleaning with particular regard to edges Inthe case of any leakage from the boiler switch off the electrical supply to the boiler and close the isolation valves beneath the boiler Do not store or place articles on the appliance 4 3 Safety regulations Servicing maintenance should be carried out by a competent person approved at the time by the Health and Safety Executive in accordance with the rules in force in the Countries of installation If this boiler is installed in a rented property in the UK there is a duty of care imposed on the owner of the property by the current issue of the Gas Safety Installation and Use Regulations Section 35 Gas Safety Installation and Use Regulations In your own interest and that of safety it is the Law that ALL gas appliances have been installed by a competent person approved at the time by the Health and Safety Executive in accordance with the current issue of these regulations Gas Category This boiler is for use only on G20 natural gas but can be converted for use on G31 propane Electrical Connection The boiler MUST be earthed The boiler MUST be permanently connected to a fused 3 amp spur supplying 230V ac at 50Hz Connection of the whole el
21. will still operate Service Call 0844 736 9138 Technical Help Chargeable Call 0844 736 0053 13 ANY ASSISTANCE 9 Fault Finding Like all condensing boilers it will produce a plume of condensation from the flue terminal in cool weather This section covers the faults that can be This is due to the high rectified by the User in order to restore the efficiency and hence low flue boiler operation Should other fault codes gas temperature of the boiler be displayed please contact the Service It is normal and not a fault department your service engineer or your indication installer If after carrying out this basic advice and your appliance still does not work leave it turned off and contact your Service Agent or Heatline Service Department The appliance Electrical circuit stops interrupted working Lack of water in the installation 0 5 bars Excess water in the installation Check there has not been a power cut or a fuse has tripped Should the power have been lost but the boiler left switched on it will automatically commence operation when the power has been restored Press on the reset button see chapter Quick reference guide If the fault persists and the symbol cF xx appears contact your Installation Servicing engineer or Heatline Service Your system is short of water and requires topping up via your filling loop as your installer demonstrated Should this fault persist contact you
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Caprizplus User Manual