Ultracom2 sxi User Manual Boilers - Glow-worm
Contents
1. 11 Appliance maintenance and servicing 11 1 Cleaning The appliance casing can be cleaned using a mild liquid detergent with a damp cloth then a dry cloth to polish Before cleaning turn the appliance off Do not use any form of abrasive or solvent cleaner as you may damage the paintwork 11 2 Regular Servicing Regular servicing of the appliance is important to the prolonged safe and efficient use of your appliance We recommend that your appliance is serviced every year Incorrect or inadequate servicing can severely affect the safety of the appliance and can lead to injury e Only use a competent person The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service The Benchmark Checklist may be required in the event of any warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home Information Pack To obtain service please call your installer or Glow worm s own service organisation 0020092786 01 04 10 Glow worm 11 3 Spare Parts In order to guarantee the safe and prolonged life of the product insist that only the manufacturer s genuine spare parts are used e Do not use reconditioned or copy parts that have not been clearly authorised by Glow worm e If replacement parts are required contact Glow worm s own service organisation for advice using the telephone number belo2. Information Pack To ensure the continued efficient and safe operation of the boiler it is recommended that it is checked and serviced at regular intervals The frequency of servicing will depend upon the site conditions and usage but in general once a year should be enough e To obtain service please call your installer or Glow worm s own service organisation 1 4 Benchmark Glow worm is a licensed member of the Benchmark Scheme which aims to improve the standards of installation and commissioning of domestic heating and hot water systems in the UK and to encourage regular servicing to optimise safety efficiency and performance 1 5 Quick reference guide We designed this Quick reference guide so that you can start using your appliance right away Central Heating mode Vg Domestic Hot Water Flashing symbol indicates operation gr This mode is only operational when Glow worm external controls are fitted Heating temperature Temperature controls These buttons are only operational if Glow worm external controls are fitted Benchmark is managed and promoted by the Heating and Hotwater Industry Council e For more information visit www centralheating co uk penchmar COLLECTIVE MARK THE MARK OF QUALITY FOR THE INSTALLATION COMMISSIONING AND SERVICING OF DOMESTIC HEATING AND HOT WATER SYSTEMS This Quick reference guide assumes that the appliance have been installed and commissioned by
3. a competent person MIIN Burner Operation th rE SEE Fault Symbol If fault indicated press the reset button If fault persists after 3 reset attempts lt Fixx contact your installer or service provider If the CH pressure falls below 0 4 bar the display will flash the current pressure and the boiler will not operate Contact your installer service provider 0020092786 01 04 10 Glow worm 2 Introducing your appliance 2 1 Appliance description The Ultracom 2 sxi range of boilers are designed for use as part of a sealed water central heating system with fully pumped circulation The pump expansion vessel and associated safety devices are all fitted within the boiler The domestic hot water is delivered directly to the tap without the need for storage Intelligent controls are available as accessories from Glow worm Contact your Installer or Glow worm sales for further information The Ultracom 2 boiler is an appliance that uses condensing technology which recovers heat from the flue gases this operating principle consumes less energy and contributes to the reduction of your household CO2 emissions This appliance is a room sealed type equipped with a flue system for air supply and the removal of combustion products This flue system offers the possibility to install the appliance in any room without the need for additional ventilation Installation and commissioning of the appliance should on
4. case contact your Installation Servicing company or Glow worm Service to have your system checked With central heating off open the vent bleed screw on a Excess water in the radiator to allow water to escape and reduce the pressure installation in the heating circuit or contact your Installation Servicing company or Glow worm Service 0020092786_01 04 10 Glow worm 13 10 Appliance safety devices 10 1 Boiler Shutdown The boiler software is designed to recognise the potential for an overheat lockout and will shutdown before this happens e To restart the boiler press the reset button see chapter Appliance use gt Overview If the boiler fails to resume normal operation and all external controls are calling for heat then call your Installation Servicing company or Glow worm service 10 2 Protecting against frost Appliance Protection In case of the risk of frost e Make sure that the electrical and gas supply to the appliance is turned on e For an absence of several days select the frost protection mode In this mode only the water pressure in the heating circuit is visible or e Set the holiday mode in the external control The frost protection system starts the appliance s pump when the temperature in the heating circuit goes below 12 C The pump stops when the temperature of the water in the heating circuit reaches 15 C If the temperature in the heating circuit goes below 7 C the b
5. compliance with regulations in force 0020092786 01 04 10 Glow worm 9 HOW TO OPERATE YOUR APPLIANCE 8 Overview 8 1 Display Jl 1i reset 1 Domestic hot water temperature control 4 On Off button buttons only operational if Glow worm 5 Central heating temperature control external controls are fitted button 2 Display 6 Mode selection button 3 Reset button 2 3 Key 1 Domestic hot water temperature This mode is only operational if Glow worm external controls are fitted 2 Fault symbols Central heating system pressure Burner operating indicator Central heating temperature IRA 10 0020092786 01 04 10 Glow worm 8 2 Switching On Check that all isolating valves and the gas service cock on the appliance are open and that water flows from the hot water taps close the taps e Make sure that Do not operate the boiler without water The appliance has electrical power The gas service cock is open The mains water supply is turned on If you are in any doubt about the boiler being filled with water contact your installer or Glow worm s own service organisation using the telephone number shown in the chapter Contact your after sales organisation e Press the on off button 4 The control panel will flash and display all its digits It will then return to the default display and depending on the selected operation and con
6. nature or pressure of the gas or the water used or a change in the characteristics of the electrical supply voltage e For further details refer to your Terms and Conditions 0020092786 01 04 10 Glow worm This appliance is intended 7 Clearances to be installed only within the designated countries displayed on the type plate e Itis the responsibility of parents guardians and carers that the appliance is protected away from persons under their care 6 Recycling This appliance contains many recyclable parts and should be disposed of according to the current regulations The packaging should also be disposed of according to the current regulations 6 1 Appliance NOTE A removable compartment door can be placed a minimum 5 mm in front of Ory This symbol indicates that this appliance must not be appliance A clearance of 600 mm is disposed of with household required from a fixed surface waste that it should be selectively collected for energy recovery reuse or recycling e Take the appliance to an appropriate collection point By complying with this directive you will contribute to the preservation of natural resources and the protection of human health 6 2 Packaging The competent person who installed the appliance must sort the waste so as to separate those which can be recycled cardboard plastics from those that cannot dispose of the waste in
7. 20092786_01 04 10 Glow worm ANY ASSISTANCE 9 Fault Finding In this section fault codes that are displayed which CAN be carried out by the USER to restore appliance operation Corrective action Other fault codes MUST be solved by a competent person only Like all condensing boilers it will produce a plume of condensation from the flue terminal in cool weather This is due to the high efficiency and hence low flue gas temperature of the boiler It is normal and not a fault indication e If after carrying out this basic advice and your appliance still does not work leave it turned off and contact your competent person Check that there is no power cut and that the appliance is The oe correctly connected When electrical power comes back appliance Electrical circuit h i on the appliance automatically comes back into service stops interrupted j If the fault persists contact your Installation Servicing working company or Glow worm Service Press on the reset button Wait for 5 seconds If the fault persists and the symbol CF UXX appears contact your Installation Servicing company or Glow worm Service Open the filling tap located under the appliance until you obtain a pressure of between 0 8 and 1 2 bars on Lack of water in the the indicator refer to diagram overleaf If refilling needs installation to be carried out too often there may be a leak in your lt 0 5 bars installation In this
8. Gloweworm Ultracom SXI Instructions for Use To be left with the user 1 2sxi G C No 41 019 12 18sx G C No 41 019 13 30sxi G C No 41 019 14 High Efficiency Condensing System Boilers www glow worm co uk TABLE OF CONTENTS READ CAREFULLY BEFORE USING 1 Read UNC EE 3 1 1 VEN 3 1 2 TEEN 3 MO SONIC ierre eae EN EEE 3 1 4 PANT 4 1 5 Quick reference guide cccccsesececceseecececeneececauseessseseeessenseeeseas 4 2 introducing your ON ANC gt REN D 2 1 Appliance description cccccsececeeeceseeceeeeceeeeceueecseeecueecsusessusenaes 5 2 2 MN 5 3 Product documentation RE RE 5 3 1 Document storage oasen 5 3 2 Explanation of Sy FAM ON ER 5 4 EELE EE EEE AEE A O EE A E A 6 4 1 What to do if you smell gaS rrrnnnnrnrnnnrrnrrnnnrrnvnnnnrenrrnnrrrnnnnerernnnnsnee 6 4 2 Safety recoMMendatiOns cccccccccesecccsssceceesceceeeeeseueeeseneeesaeeees 6 4 3 Safety regulations rarrrrrarnrrnnnnornnnnernnnnennnnnernnnnennanrennanennnanennnanene T 5 Guarantee Responsibility ronrrrrrnnrrrrnnnrrrnnnrvrnnnrnnrnnnvnrnnnrnnnnnrnnnnnsnnsnnee 8 5 1 Detailed guarantee sanser knit ibn 8 5 2 Appliance use manufacturer responsibility rrrrrnrrerrnrrrnrnrrnnnnn 8 6 KE BING EE oa ceed del ea eerste ata peer taioaneekdawatetaat 9 6 1 PE ETNE E P E E EE AT AE 9 6 2 FINN 9 T EEG 9 TABLE OF CONTENTS HOW TO OPERATE YOUR APPLIANCE 8 GT EEE paiebemubo
9. constant endeavour for improvement details may vary slightly from those shown in these instructions Glow worm Nottingham Road Belper Derbyshire DE56 1JT
10. ly be carried out by a competent person They are responsible for the installation and the commissioning in accordance with standards in force You should also consult a competent person for maintenance and repair of the appliance as well as for any adjustment necessary 0020092786 01 04 10 Glow worm 2 2 Accessories The Ultracom 2 is compatible with most makes of programmable room thermostats The boiler can supply either 230V or 24V depending on the type For increased system compatibility and increased energy saving with intelligent control Glow worm offer a range of controls dedicated to work using a unique communication system eBus e For further details please contact your installer 3 Product documentation 3 1 Document storage e Make sure that this manual is stored close to your appliance for future reference Should you move home ensure that this manual is handed over to the new home owners e Read these instructions and follow them carefully for the safe and efficient use of your appliance No responsibility or liability can be accepted for damages caused by failure to follow the instructions in this manual 3 2 Explanation of symbols DANGER Risk of injuries ATTENTION Risk of damage to the appliance or to its surroundings IMPORTANT INFORMATION 4 Safety 4 1 What to do if you smell gas isolate your gas supply at the gas emergency control valve Eliminate all sources of igni
11. mplying with the appropriate Building Regulations England and Wales All installations must be notified to Local Area Building Control either directly or through a Competent Persons Scheme A Building Regulations Compliance Certificate will then be issued to the customer who should on receipt write the Notification Number on the Benchmark Checklist e Please read these instructions and follow them carefully for the safe and economical use of your boiler Do not forget to read the chapters Safety and Guarantee where you will find important information for your safety 0020092786_01 04 10 Glow worm 1 2 Guarantee Pack The pack contains the letter of introduction and the guarantee The extended guarantee is supplied loose and we recommend that you should read it e Complete and return as soon as possible your guarantee registration card If your guarantee registration card is missing you can obtain a copy or record your registration by telephoning the Glow worm Customer Service number 0800 073 2142 1 3 Servicing This product should be serviced regularly to optimise its safety efficiency and performance The service engineer should complete the relevant Service Record on the Benchmark Checklist after each service The Benchmark Checklist may be required in the event of any warranty work and as supporting documentation relating to home improvements in the optional documents section of the Home
12. nsencesoaluimolenansees 10 8 1 DISD I REESE 10 02 NNN NN 11 63 USE COMMONS sansr dende 11 ANY ASSISTANCE 9 FaU FEDON EEE EO 13 10 Appliance safety devices r rrrrrarrrrarrrranrrrannnrannrvannrnranenrannnnannenannennnnennn 14 10 1 Boiler Son uameer eseernsmdaneieebntde 14 102 Protecting against MOS Lua ee pekere 14 10 3 Condensate Drain BlOCkKagG cccsccccsseeeeceeeseeeeseeesesseneeeenes 14 10 4 Safety Discharge Valve cccccceecccesseeeeeeeeeeeeeeeseeeeeesaeeeeeteeeeeeeeas 14 11 Appliance maintenance and SePrviCing ccccseceeeeeceeeceeeeeeeseeeeeeeeseeees 15 VENN 15 11 2 Ferie 15 BET 15 11 4 Sealed Water Systems rrrrnnrrrnrnnnnrnnnrnnnrnnrnnnnrrnrnnnrrnnnnnnnrnrnnnnnen 15 12 WPS TOF SAVING energy vegene E ekke 16 13 Contact your after sales OrganiSatiONn cccccccccseeeeeseeeeeseeeeesaeeeeesaeeees 16 READ CAREFULLY BEFORE USING 1 Read me 1 1 Welcome These instructions are an integral part of the boiler and must to comply with the current issue of the Gas Safety Installation and Use Regulations be left with the user Please ensure that the installer has fully completed the Benchmark Checklist in the centre pages of the installation instructions supplied with the product and that you have signed it to say that you have received a full and clear explanation of its operation The installer is legally required to complete a commissioning checklist as a means of co
13. r own interests and that of safety it is the Law that ALL gas appliances have been installed by a competent person approved at the time by the Health and Safety Executive in accordance with the current issue of these regulations Gas Category This boiler is for use only on G20 natural gas but can be converted for use on G31 propane Electrical Connection The boiler MUST be earthed The boiler MUST be connected to a permanent 230V ac 50Hz supply fused at 3A Connection of the whole electrical system of the boiler including any heating controls to the electrical supply must be through one common isolator The colours of three core flexible cable are blue neutral brown live green and yellow earth 0020092786 01 04 10 Glow worm Testing and Certification This boiler is certificated to the current issue of EN 483 for performance and safety It is important that no alteration is made to the boiler unless approved in writing by Glow worm Any alteration not approved by Glow worm could invalidate the certification boiler warranty and may also infringe the current issue of the statutory requirements CE Mark This boiler meets the requirements of Statutory Instrument No 3083 of the Boiler Efficiency Regulations and therefore is deemed to meet the requirements of Directive 92 42 EEC on the efficiency requirements for new hot water boilers fire with liquid or gaseous fuels Type test fo
14. r purposes of Regulation 5 certified by Notified body 1312 Product production certified by Notified body 0086 The CE mark on this appliance shows compliance with Directive 90 396 EEC on the approximation of the laws of the Member States relating to appliances burning gaseous fuels Directive 2006 95 EEC on the harmonisation of the Laws of the Member States relating to electrical equipment designed for use within certain voltage limits Directive 2004 108 EEC on the approximation of the Laws of the Member States relating to electromagnetic compatibility appliance has been designed according to the safety techniques and rules in force The compliance of this appliance with the relevant standards has been certified C The CE mark shows that this 5 Guarantee Responsibility 5 1 Detailed guarantee Thank you for installing a new Glow worm appliance in your home Glow worm appliances are manufactured to the very highest standard so we are pleased to offer our customers a Comprehensive Guarantee This product is guaranteed for 24 months from the date of installation or 30 months from the date of manufacture whichever is the shorter for parts and labour The second year of the parts guarantee from the beginning of the 13th month onwards after installation or manufacture is conditional upon the boiler having been serviced by a competent person approved at the time by the Health and Safety Execu
15. the appliance such as outlet duct hydraulic connections also after the appliance operation because for a certain time these surfaces may become hot Any contact with them can cause burns e The hot water delivered by the appliance can be very hot The appliance hot water temperature can be adjustable to suit your specific needs as part of the commissioning Particular care must be taken should the system be used by young children the very old and those with sensory loss In these instances lower distribution temperatures should be used or the system protected by a tempering valve This appliance contains metal parts components and care should be taken when handling and cleaning with particular regard to edges e Inthe case of any water leak immediately turn off the cold water supply to the appliance and have the leak repaired by your competent person e Do not store or place articles on the appliance 0020092786 01 04 10 Glow worm 4 3 Safety regulations Servicing maintenance should be carried out by a competent person approved at the time by the Health and Safety Executive in accordance with the rules in force in the countries of destination If this boiler is installed in a rented property in the UK there is a duty of care imposed on the owner of the property by the current issue of the Gas Safety Installation and Use Regulations Section 35 e Gas Safety Installation and Use Regulations In you
16. tion i e smoking blowlamps hot air guns etc do not operate electrical lights or switches either on or off Open all doors and windows ventilate the area open immediately windows and doors in order to ventilate the property donot search for gas leaks with a naked flame call the gas suppliers emergency phone number 0800 111 999 alert other building occupants 4 2 Safety recommendations You must comply with the following recommendations and safety instructions e Never perform any maintenance or repair of the appliance yourself Only competent persons are allowed to work on the appliance e Never tamper with safety devices e Do not attempt to modify the appliance or its immediate surroundings as this may affect on the safe use of the appliance Under no circumstances must the user interfere with or adjust sealed parts e Do not allow children to operate the appliance e Do not obstruct the flue system Certain home improvements may adversely affect the operation of your appliance you should consult your installer for advice before carrying out any work e Do not expose the appliance to high humidity e Do not use or store explosive or inflammable materials e g petrol aerosols solvents chlorine based detergents paint glue etc in the same room as the appliance Under certain conditions these substances can prove to be corrosive e Do not touch the heated surfaces of
17. tive in accordance with the manufacturer s recommendations We strongly recommend regular servicing of your gas appliance but where the condition is not met any chargeable spare parts or components issued within the applicable guarantee period still benefit from a 12 month warranty from the date of issue by the manufacturer 5 2 Appliance use manufacturer responsibility Servicing maintenance should be carried out by a competent person approved at the time by the Health and Safety Executive in accordance with the rules in force in the countries of destination The guarantee is applicable on the condition that The appliance is installed by a competent person in accordance with installation instructions The appliance is used for normal domestic purposes and in accordance with the manufacturer s operating and maintenance instructions The appliance is serviced maintained by a competent person The repair or replacement of parts during the guarantee period does not have the effect of extending the period The manufacturer has no responsibility whatsoever for any damage resulting from Any defects or damage resulting from incorrect or poor installation inadequate servicing or maladjustment of the gas or water used Any defects in the system to which the appliance is connected Any defects caused by inadequate frost protection Any deterioration or maladjustment following changes in the
18. trols display the temperature settings and water pressure Turning off e Press the on off button 4 The appliance is no longer powered and the display switches off If you intend to leave your property empty for a prolonged period please refer to the Appliance Safety Devices section 0020092786 01 04 10 Glow worm 8 3 User Controls Selection of operating mode s To change the operating mode e Press the button mode Heating domestic hot water mm Heating only Domestic Hot water only Frost protection mode only IMPORTANT When neither of the symbols are displayed the boiler is in frost protection mode Adjusting the domestic hot water temperature This mode is only operational if Glow worm external controls are fitted Domestic hot water has priority over central heating e Press the buttons or of the function 4 to adjust the temperature of domestic hot water zx Temperature of the water ff C min 38 11 Adjustment for the water temperature in the heating circuit e Press the buttons or of the function Il to adjust the temperature of the water in the heating circuit Temperature of the water C Pre set by the installer NOTE If a Glow worm outdoor sensor or Glow worm intelligent controls are fitted the temperature of the water in the heating circuit is calculated by the boiler It is neither necessary nor possible to adjust it manually 12 00
19. urner is lit until the temperature reaches 35 C If the boiler is in Domestic Hot Water mode only the frost protection system is also active 14 System Protection The boiler alone cannot ensure that the installation is protected against frost NOTE Any other exposed areas of the system should be protected by a separate frost thermostat In case of prolonged absence where power to the dwelling and the boiler is switched off contact your Installation Servicing company or Glow worm Service to have the installation drained or to have the heating circuit protected by adding an anti freeze specially designed for heating systems 10 3 Condensate Drain Blockage CAUTION Your domestic water circuit hot and cold is not protected by the boiler As a Safety feature the boiler will stop working if the condensate drain becomes blocked During freezing conditions this may be due to the forming of ice in the condense drain external to the house e Release an ice blockage by the use of warm cloths on the pipe The boiler should then restart e Contact your Installation Servicing company or Glow worm service if the fault persists 10 4 Safety Discharge Valve The safety discharge valve and discharge pipe is fitted to the boiler e lf there is any discharge from the pipe switch off the boiler electrical supply then call your Installation Servicing company or Glow worm service 0020092786 01 04 10 Glow worm
20. w Tel 01773 828100 or for approved stockist visit www glow worm co uk e Please quote the name and model of the boiler The name and model badge is on the front case e If in doubt seek advice from the local gas company or Glow worm s own service organisation using the telephone number below Tel 01773 828100 11 4 Sealed Water Systems The draining refilling and pressurising MUST be carried out by a competent person approved at the time by the Health and Safety Executive e Contact Glow worm s own service organisation using the telephone number below Tel 01773 828100 15 12 Tips for saving energy Your installer will be able to give energy saving advice about your system and its controls For energy saving advice you can contact the Energy Savings Trust for advice or visit www energysaving trust org uk who offer simple effective advice about saving energy Regular servicing of your boiler will help maintain its efficiency servicing once a year is recommended Turn your thermostat down Reducing your room temperature by 1 C could cut your heating bills by up to 10 percent Set your heating and hot water at the time controller to come on only when required rather than all the time 13 Contact your after sales organisation Customer service call Tel 01773 828100 Technical helpline Tel 01773 828300 16 0020092786 01 04 10 Glow worm 0020092786 01 04 10 Because of our
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