InfoTalk7 User Manual
Contents
1. For additional information contact nno Media Ptd Ltd 0 Science Park Road 03 04 The Alpha Singapore Science Park II SINGAPORE 117684 Tel 65 6 872 0828 Fax 65 6 872 0900 nnoMedia Inc 186 Topaz Street Milpitas CA 95035 5429 USA Tel 408 432 5400 Fax 408 432 5404 nnoMedia Technology Inc 3F No 3 Industrial East Road IX Hsinchu Science Based Industrial Park Hsinchu TAIWAN 300 Tel 886 3 564 1299 Fax 886 3 564 1589 nnoMedia Inc No 22 Chao Wai Street Prime Tower Suite 1405 Chaoyang District Beijing 100020 P R CHINA Tel 86 10 6588 5141 Fax 86 10 6588 5140 InnoMedia Website www innomedia com nnoSphere Website www innosphere net TRADEMARKS All brand and product names are trademarks or registered rademarks of their respective holders NOTICE All titles versions trademarks claims of compatibility etc of hardware and software products mentioned herein are the sole property and responsibility of the respective vendors InnoMedia makes no endorsement of any particular product for any purpose nor claims responsibility for its operation and accuracy UPDATES Updates to the products and the manual are obtainable at participating InnoMedia dealers and distributors or through the Innomedia website Version 1 0 Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 User Quick Start Guide Product Information amp Installation Setting up I2. 4 To Add new phone numbers in the Call Blocking List 1 In Call Blocking mode press O at Add option 2 Scroll to either Manual or Phone Book and press O 3 For Manual mode enter any new numbers that you wish to block via the phone keypad or scroll to Phone Book for phone selection 4 In Phone book after scrolling on the numbers press O to confirm adding the selected phone numbers in the Block list 5 Repeat 1 4 to add more blacklist numbers To View Blocking Number List 1 Press once after you have scrolled to View option 2 Press lt or gt to view the phone numbers that are barred from calling your InfoTalk 3 To Erase selected phone number from the Blocking List press twice To enable Call Blocking via Activation Control 1 Press once after you have scrolled to Activation Control option 2 Scroll lt or gt for On or Off mode 3 Select On to activate Call Blocking Off to disabled feature InfoTalk 7 Navigation Menu Phone Book w gt User Phone s Phone Number s Country Code Area Code gt Add u Name s Phone Number gt gt Change gt Erase System e Connectivity Settings w gt Restore Factory Default gt gt Start Test gt Dial Tone sw gt Cancel Test s Tone y Pulse gt Dial Prefix sy ATDT w gt Country y Others y France s Germany y Italy y Spain sy Sweden s UK s US sy Australia gt Connection Tone y Select
3. InfoTalk We hope this chapter will be most helpful to you Tips amp Troubleshooting Symptom Solution Advice v I SET UP I I typed on my phone keypad to enter information but my InfoTalk did not register any input What should I do You can either use a touch tone phone to configure your InfoTalk or you can approach your Service Provider for assistance Please check whether your phone is a touch tone phone Most phones allow you to switch from pulse to tone or vice versa Make sure that the telephone handset is off hook before typing on the keypad I turned on my InfoTalk unit a message Profile not found Please create a new profile was displayed What should I do You have not created any profile Please proceed to setup a new profile under User Profile and check that all required information is entered correctly Please refer to Chapter 1 User Quick Start Guide How do I enter my User Phone Number Dial Up Settings and InnoSphere Call profile You can use the keypad on your touch tone phone to key in the alphabet or numeric entries Please refer to Chapter 1 User Quick Start Guide for more detailed information on keying the profiles DURING INITIAL LONG DISTANCE OR IDD INTERNATIONAL DIRECT DIAL DIAL UP Idid press the sign but it did not initiate an Internet call What should I do First of all please check that your phone is in Tone setting mode since you require this to make Internet
4. BOOK With this feature you can easily scroll through your phone book and select the number you wish for auto dialing It saves you the hassle of remembering and manually dialing long strings of phone numbers InnoSphere Call 1 Pick up phone handset Wait for the gt icon to appear on the screen Press InfoTalk will display lt InnoSphere Call gt on the screen Press gt to select phone book Press lt or gt to scroll to the location of the phone number or name entry of the person tat you wish to call 6 Press or Q button to confirm you selection 7 Your InfoTalk will start the Internet connection automatically 8 Within 1 2 minutes you will hear a success tone when InfoTalk has connected to the InnoSphere network successfully Om BW PD When the remote party picks up the call you can start your conversation Talk to Talk Call 1 Pick up phone handset Wait for the icon to appear on the screen Press L InfoTalk will display lt Talk2Talk Call gt Press gt to select phone book Press lt or gt to scroll to the location of the phone number or name entry of the person that you wish to call Press to activate your InfoTalk 7 to start the call automatically After 2 rings press or O button to initiate Internet connection You can choose to hang up your phone Both sides can pick up the phone again upon hearing the success tone UP WN o CON OD Enjoy your Internet co
5. FCC is also a renowned and internationally recognized reference body INNOSPHERE CALL PROFILE In order to make calls to any phone around the world or to another InfoTalk 7 unit you need an InnoSphere account This account consists of a user ID anda password HOTKEY HotKey allows you to predefine InnoSPhere Call and Talk to Talk Call using up to 3 digit codes You can activate both dialing modes by pressing their codes respectively from the phone keypad ISP Internet Service Provider the business entity which offers you the Internet access CONNECTIVITY TEST It is a feature built into the InfoTalk whereby users can test their InfoTalk connection before they call up the remote party Connectivity Test is designed to be a simple one step function for quick access If the Connectivity Test is successful a success message will be displayed on screen However if the test is not successful in the login stage due to login script problem approach your Service Provider for assistance LANGUAGE InfoTalk has included two languages for your LCD message namely English and Spanish You can select any one of them as the language that you would prefer your message to be displayed LCD Liquid Crystal Display The message screen on your InfoTalk unit LED Light Emitting Diode the Green and Red lights on your InfoTalk unit LOGIN NAME Your User ID for your Internet account Most of the Internet accounts use alphanumeric character
6. Tone s Volume tw gt Language s English Dial Up InnoSphere Settings Call ws D gt Add ss gt Add y Name Profile 1 y ISPPhone Number jan s Login Name s Profile 2 s Login Password Profile 3 gt gt Erase gt Change gt gt Select Default ws gt Select Default gt Hot Keys Software Calling Upgrade Features r gt Notify Upgrade gt Call Waiting s On s Enable s Off y Disable gt gt Upgrade w gt Caller ID Activation Control 1 gt Received Calls s View y Store y Erase ws gt Call Blocking s Add Blocked Number e Manual Phone Book s View Activation Control Chapter 4 MAKING CALLS WITH INFOTALK 7 This section provides information on how to make successful Internet calls whether it is to any phone worldwide or to another InfoTalk 7 user It is quick to learn and easy to use You need to ensure that the InnoSphere Call profile is entered amp stored correctly before making InnoSphere Calls Please refer to Chapter 1 User Quick Start Guide for details 4 Press x next press o for Follow On Call 4 Clock that appears during InnoSphere and the time shown on the InfoTalk screen indicate the remaining talk time for your InnoSphere account 4 Making Calls With InfoTalk 7 Before proceeding further please verify that the following are completed 1 Your InfoTalk is successfully installed as in Chapter 1 User Quick Start G
7. but the other party didn t seem to be able to hear it Why does this happen v Because there may be slight delays in the Internet calls please be patient and answer the other party s greeting positively The usual response is the simple word hello and if you hear this you can response by saying Yes I can hear you now If you say hello as well the other party might misunderstand it as his her own echo This can easily start a hello loop which takes a while to end After the other party hears your confirmation he she can slowly adapt to the delay and both of you will be able to get into a good conversation mode within the first minute of the conversation What if the delay is very long v Sometimes when the network traffic is very busy it will cause a long delay DO NOT hang up right away You can wait a while for the condition to improve Icould hear a lot of background noises How can I reduce the noise v Background noise could be due to power interference Are you using a phone with its own power supply For more advanced phones like cordless phones or phones with clock or answering machine the internal power supply may contribute some noise to your Internet call You can verify this by using a regular phone for Internet calls and you should hear much less noise now How do I increase or decrease the voice volume v During the conversation you can press 3 on your phone key pad to increase the
8. calls Ido not have a touch tone phone can I use a pulse phone to make InfoTalk call We advise that you acquire a touch tone phone for your InfoTalk call for the best possible result since InfoTalk is basically designed to be used under tone environment However you may try to adjust the System Settings of InfoTalk to accommodate pulse setting 1 In Dial Mode please select Pulse dialing 2 Please proceed to Dialing Prefix section under System Settings 3 Change the ATDT settings to ATDP instead Isaw the message Line No Carrier v This situation occurs when the telephone line connecting to your InfoTalk is noisy The noise could be due to 1 A poor line quality 2 You are using a telephone line connected to other devices besides InfoTalk To overcome this problem please remove any other device s that is are connected to the same telephone line as your InfoTalk Alternatively you may wish to make your call at a later time While initializing Internet connection for Talk to Talk I encountered the error message System Time out v This could be due to the receiving end not entering the same phone number as the one you dialed Please verify that your receiver s phone number matches the number that you dial v Another reason is that your receiver s InfoTalk is not responding to your InfoTalk when it is trying to establish the connection Such situation arises when the remote InfoTalk is off or your callee has hung up the
9. to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point e q 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment InfoTalk 7 causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in it s facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at the address and phone listed below If the equipment is causing harm to the network the telephone company may request that you disconnect the eq
10. InfoTalk 7 9 C G _ lt a re 4 lt a Fea a rr Operating manual Infolalk 7 Congratulations on your purchase of InnoMedia s InfoTalk device InfoTalk 7 is an intelligent Internet Phone that incorporates our unique all in one solution which enables you to call any phone in the world via an InnoSphere Call or a Talk to Talk Call By using your Internet account you can enjoy significant and long term savings on your overseas calls through the Internet Full understanding of what this product has to offer begins with reading this operating manual The first chapter contains a User Quick Start Guide for easy set up of your InfoTalk device Subsequent chapters also include details of the product information and specifications device settings calling sequences and troubleshooting tips Copyright 2002 InnoMedia Inc All rights reserved Specifications subject to change without notice Copyright 2002 InnoMedia Inc Published by InnoMedia who reserves the right to make improvements in the products described in this operating manual as well as to revise this publication at any time and without notice to any person of such revision or change All rights reserved No part of this publication may be reproduced transcribed stored in any electronic retrieval system translated into any language or computer language or be transmitted in any form whatsoever without the prior written consent of the published
11. InnoSphere account in order to make InfoTalk7 to InfoTalk7 calls Chapter 2 PRODUCT INFORMATION amp INSTALLATION In this section the installation section will guide users to a successful setup of the unit We are providing detailed product information for reference Product Information amp Installation I PRODUCT INTRODUCTION Congratulations on your purchase of InfoTalk 7 the next generation S of the InfoTalk product InfoTalk inherits the primary function i a eir of its predecessor in enabling the user to make long distance calls via the Internet InfoTalk 7 features more x innovative functions and better voice quality that aims to enhance the intrinsic values of your Internet phone InfoTalk 7 With your InfoTalk 7 and a valid InnoSphere account you can call to anywhere in the world either via an InnoSphere Call which does not require the receiving party to be equipped with an InfoTalk or you can also reach other InfoTalk 7 units through a Talk to Talk Call Furthermore InfoTalk 7 has a kuilt in LCD screen that can display the Navigation Menu with your preferred language in either English or Spanish You can also enable or disable calling features such as Caller ID Call Records Call Blocking and Call Waiting II PACKAGE ITEMS 1x InfoTalk 7 Unit 1x Operating Manual Please refer to Chapter 1 User Quick Start Guide for Button Functions 4 1x DC 12V 500mA 1x RJ11 Power Ada
12. ON ATDT Auto Dial Tone Your InfoTalk will execute a dial tone check When it senses a dial tone it will dial out by default ATX3DT When the phone line signal varies in certain countries dial tone check may give a no dial tone reply hence it may stop the dial out process By placing ATX3DT your InfoTalk will ignore the no dial tone indication and proceed with the dial out CALLER ID A subscribed service offered by your local phone company which allows you to identify the phone number of the incoming calls CALL BLOCKING A feature allows you to block unwanted calls CALL WAITING A subscribed service offered by your local phone company which allows you to detect incoming calls even when you are on the line with another party COUNTRY This feature allows you to specify the country that your InfoTalk is calling from so that its network performance can be tuned accordingly DTMF Dual Tone Multi Frequency DOMAIN NAME SERVICE DNS A standardized system that provides information about host name and IP address mapping throughout an internetwork DNS maintains this information in a decentralized distributed database Your Internet Service Provider should provide you 2 sets of numbers they are Primary DNS Number and Secondary DNS number EXAMPLE Primary DNS 222 222 22 1 Secondary DNS 222 222 22 2 FCC Federal Communication Commission A U S government regulating body which oversees communication products in the U S
13. appear when InfoTalk has accessed the InnoSphere network successfully InfoTalk 8 Hours of em InnoSphere talk time left When the remote party picks up the call you can start your conversation Talk to Talk Call 1 Pick up phone handset 2 Wait for the R icon to appear on the screen 3 Press button InfoTalk will display lt Talk2Talk gt on the screen 4 Enter your IDD prefix Country code Area code Remote phone number Example To call a phone number in Shanghai where 001 is the IDD prefix vonesa anaid 86 is the Country code InnoSphere account in 21 is the Area code order to make 3351234 is the remote phone number InfoTalk 7 to InfoTalk 7 please dial 001 86 21 3351234 calls 5 After 2 rings press or Q button to initiate Internet connection 6 You can choose to hang up your phone 7 Both sides can pick up the phone again upon hearing the success tone 8 The screen below will appear when both sides have picked up the phone InfoTalk Gos GE Ge 8 Hours of InnoSphere talk time left Enjoy your Internet conversation There may be initial IDD charges depending on the local telco service provider as some service providers do impose charges for call connecting process and also before remote party answers the call Please check with your local telcom service provider for more details II HOTKEYS This feature is especially useful if you are using a cordless phone a
14. avid AT amp T Settings profile ISP Phone No Your ISP dial up phone 4379000 number Var Login Password Your ISP account Password apple123 E OE InnoSphere User ID Refer to the given envelope 1234567890 Password Refer to the given envelope 1234 ao NOTES Login Name and Password are both case sensitive hence please enter the exact character whereby lower case c is not the same as upper case C If the wrong information is entered you will receive Invalid UserID and Password message on your CONNECTIVITY TEST Please note that your ISP Internet account has specific Login Name UserID and Password they are not the same as the Login Name UserID for your other email address like your Hotmail or Yahoo Mail Please enter only the correct information Tf you have multiple Dial Up Settings profiles and InnoSphere Calls profiles stored into your InfoTalk please go to the SELECT DEFAULT option in each of the respective sub menu and choose the profiles you want to use Without making your choice InfoTalk will use the first profile as your default profile InfoTalk 12 60 66 Default screen IV Configuration and Settings Enter User Phone Number 1 Press at Default Screen 2 Press O at Phone Book mode 3 Press O at User Phone option 4 Enter the user s PSTN phone number area code and country code into the option and press O to confirm 5 Press to exit and save all setti
15. ce Based Industrial Park Hsinchu TAIWAN 300 Tel 886 3 564 1299 Fax 886 3 564 1589 InnoMedia Inc No 22 Chao Wai Street Prime Tower Suite 1405 Chaoyang District Beijing 100020 P R CHINA Tel 86 10 6588 5141 Fax 86 10 6588 5140 InnoMedia Website www innomedia com InnoSphere Website www innosphere net
16. ce with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation if this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient Relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit difference from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment THE PARTY RESPONSIBLE FOR PRODUCT COMPLIANCE InnoMedia Inc 186 Topaz Street Milpitas CA 95035 5429 Tel 408 432 5400 Fax 408 432 5404 NOTES InnoMedia Ptd Ltd 10 Science Park Road 03 04 The Alpha Singapore Science Park II SINGAPORE 117684 Tel 65 6 872 0828 Fax 65 6 872 0900 InnoMedia Inc 186 Topaz Street Milpitas CA 95035 5429 USA Tel 408 432 5400 Fax 408 432 5404 InnoMedia Technology Inc 3F No 3 Industrial East Road IX Hsinchu Scien
17. ear a success tone and see a successful confirmation v The modem used by InfoTalk can be adjusted to fit line communication requirements of the individual country indicated Users may specify the country they are located in by selecting the SYSTEM SETTINGS menu scrolling to the sub menu Country and choosing the individual country Others US UK Germany etc Note The factory default setting is set as Others v IF the New Upgrade Available message disturbs your InfoTalk call you may proceed to the NOTIFY UPGRADE section under SOFTWARE UPGRADE to turn the notification OFF and you will not be notified until you turn it ON again v IF you made multiple changes and you want to reverse all of them you may proceed to the RESTORE FACTORY DEFAULT section under SYSTEM SETTINGS and press to set the InfoTalk back to the original DEFAULT FACTORY SETTING v IF you have entered more than one Dial Up Settings with different Internet accounts in your InfoTalk please use the SELECT DEFAULT feature under Dial Up Settings to choose the profile which you want to use for your Internet connection If not InfoTalk will use the first Internet account as its default profile Chapter 6 GLOSSARY The new vocabulary that comes with InfoTalk Once you learn it you will be a savvy Internet user at the forefront of technology It is cool to optimize technology for your convenience and savings GLOSSARY TERM EXPLANATI
18. ease refer to InfoTalk 7 Navigation Menu within this chapter Diagram of phone keypad ADVANCED SETTINGS Aside from the Basic Settings listed in Chapter 1 User Quick Start Guide that are required for InfoTalk to function nominally other feature settings found in this chapter help to fine tune the device and provide you with the control of activating selected features I SYSTEM SETTINGS To access device s System Settings 1 Press at the default screen 2 Press lt or gt to scroll the menu to System Settings then press O 3 Options available for setting Restore Factory Default Dial Mode Dialing Prefix Country Connection Tone Language Factory Default Each InfoTalk comes with a default system setting listed below but you can select your preferred settings Dial Mode gt gt Tone Dialing Dialling Prefix gt gt ATDT Country gt gt Others Connection Tone gt gt Tone 2 at Medium Volume Language gt gt English Dial Mode InfoTalk 7 can support either tone dialing or pulse dialing telephones check your phone dial mode before making your selection Dialing Prefix The default dialing prefix is ATDT However you might need to set a different prefix to accommodate the local phone line requirement To set Dialing Prefix 1 Under System Settings scroll to Dialing Prefix and press O 2 Delete the default setting using of phone keypad and enter the required prefix 3 If you a
19. ecord the numbers of incoming calls on your InfoTalk device for both missed and answered calls You can choose to View incoming call records Store the numbers in your Phone Book or Erase the numbers To View Received Calls 1 In Received Calls scroll to View followed by pressing O 2 InfoTalk will list the phone numbers of incoming calls one at a time 3 Scroll through the call list with lt j or gt To Store Received Calls 1 In View mode press O once to reach Store option 2 Press to activate store function LCD will display lt Name gt on the screen 3 Use the phone keypad to enter the name that you would like to assign for the phone number 4 Press to confirm entries InfoTalk will store the name and number in the Phone Book To Erase Received Calls 1 In View mode press once and scroll gt to reach Erase option 2 Press O twice to activate erase function 3 Press to exit Call Blocking This calling feature works in conjunction with Caller ID to block unwanted calls from pre determined numbers You can choose to Add new phone numbers in the block list either via Phone book or Manually View your block list for further cel only amendment and Activation Control allows you to turn on off the feature works if you have subscribed to the Caller ID services from To access Call Blocking your local service 1 Press O at Call Blocking provider 2 Options available Add View and Activation Control
20. here Call configurations press to save all settings and exit HotKeys are handy when you want to use your cordless phone to access both InnoSphere Calls and Talk to Talk Calls KEY CHARACTER 1 1 80 10 lt A 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV QWXYZ 0 0 Space SN E ur NS Back space Delete Diagram of character representation To toggle between lower case and upper case press on the keypad for about 2 seconds 4 Wait for 1 second before entering the next character 4 Obtain your User ID and Password before configuring your InnoSphere Profile Always press O to confirm selection and to exit menu 4 Press gt to move forward and lt to go backward when scrolling through the menu 4 Press to delete character Press to insert character V CONNECTIVITY TEST To perform Connectivity Test 1 Press at Default Screen 2 Scroll menu with lt or gt to reach Connectivity Test 3 Press Q at Test Mode 4 Press to start test otherwise press to exit Once InfoTalk 7 passes the connectivity test you are ready to make your first Internet call VI MAKING CALLS After configuring your InnoSphere accounts InfoTalk 7 can call to any phone or another InfoTalk 7 device in the world InnoSphere Calls 1 Pick up phone handset 2 Wait for 1 sec and the R icon will appear on the screen 3 Press button InfoTalk will disp
21. ion into your InfoTalk v You will also NEED an analog touch tone phone to enter your Internet account information into the InfoTalk unit Refer to Chapter 1 User Quick Start Guide for instruction on setting up your InfoTalk unit v Your Internet account information such as User ID Login Name and Password are all CASE SENSITIVE It is important that you enter the exact characters into your InfoTalk This information can usually be found in your Internet Service subscription package v To change from lower case to upper case and vice versa press the key with the letter you wish to enter on your phone pad and hold for 1 2 seconds This generates a toggle between lower and upper case Note If you are not able to toggle it is most likely that InfoTalk is not able to detect your touch tones correctly Using a different phone may correct the problem v Your InfoTalk is designed to store up to five different Dial Up Settings hence information from five different Internet Accounts may be entered into the unit v After you have entered all the necessary information and connected the phone lines accordingly you may want to perform a CONNECTIVITY TEST To do so select CONNECTIVITY TEST on your main menu InfoTalk will prompt you to confirm the test To confirm press the button on your unit You will see the word Connecting then your InfoTalk will automatically call up your ISP IF the connection is successful you will be able to h
22. irm and exit option 6 Press three times to exit menu VI CALL PERFORMANCE CONTROL InfoTalk BA BG Be Internet call connection established The traffic indication for InnoSphere call will show only the receiving voice Traffic packet loss rate of indication the local InfoTalk Useful Traffic Indication 4 During your Internet conversation the screen will show 6 small squares either black or white The more black squares there are the heavier the Internet traffic is During your Internet conversation you can tune the voice quality with the Performance Tuning features Performance Tuning During InnoSphere Call Press on InfoTalk You will see the screen below Delay Clarity Press lt or gt to tune accordingly Press exit this section and to confirm During Talk to Talk Call Press on InfoTalk Press Q if you would like InfoTalk to tune the voice quality automatically Delay Clarity Press lt or gt to tune accordingly Press to exit this section and to confirm Transmit Receive Rate Indicator Press 1 to check your InfoTalk s Transmit Tx amp Receive Rx rate InfoTalk will display the Transmit Tx amp Receive Rx rate for both InnoSphere Call and Talk to Talk Call Chapter 5 Ties TROUBLESHOOTING We have documented troubleshooting and usage tips for your reference IF you encounter minor problems in using
23. lay lt InnoSphere Call gt on the screen 4 Enter the caller s Country code Area code Phone Number Example To call a phone number in Shanghai where 86 is the Country code 21 is the Area code 3351234 is the remote phone number please dial 86 21 3351234 5 Your InfoTalk will start the Internet connection automatically 6 Within 1 2 minutes you will hear a ring back tone and the screen shown below will appear when InfoTalk has accessed InnoSphere network successfully InfoTalk 8 Hours of InnoSphere talk time left When the remote party picks up the call you can start your conversation Talk to Talk Call 1 Pick up phone handset 2 Wait for 1 sec and the wy icon will appear on the screen 3 Press _ button InfoTalk will display lt Talk2Talk gt on the screen 4 Enter your IDD prefix Country code Area code Remote phone number Example Call a phone number in Shanghai where 001 is the IDD prefix 86 is the Country code 21 is the Area code 3351234 is the remote phone number please dial 001 86 21 3351234 5 After hearing 2 rings press to initiate Internet connection 6 You can choose to hang up your phone 7 Both sides can pick up the phone again upon hearing the success tone 8 The screen below will appear when both sides have picked up the phone InfoTalk BS BEE BE 8 Hours of InnoSphere a talk time left Enjoy your Internet conversation Note You need a valid
24. line v You have not selected the correct Dial up Setting profile and InnoSphere Call Profile Please proceed to accordingly for verification II DURING INTERNET CONNECTION Isaw the message Calling ISP Your ISP Phone Number but after a while the connection dropped What should I do v Did you connect another telecommunication device parallel to your phone line Quite often if another phone or a fax machine is connected parallel to the same phone line it may create disruption and cause connection problems You can disconnect other items from the phone line and have the line connected only to your InfoTalk My InfoTalk has called up to the ISP but it receives the No Line message and the dial up is not successful v The No Line problem might be due to dial tone detection while using the InfoTalk InfoTalk by default will have a dial tone check prior to making dial up if it can t detect the dial tone it will then return the No Line message However in phone network where the dial tone is unique InfoTalk may not be able detect it even if there is a dial tone Please proceed to the Dialing Prefix section under System Settings you may change the default value ATDT to ATX3DT your InfoTalk will not attempt to detect dial tone now as you have updated it with this new command Note For Australia France and Germany ATX3DT setting is required IV YOU HAVE A SUCCESSFUL CONNECTION I said something
25. nd you are not near the InfoTalk 7 unit You can use this feature to activate InnoSphere Call or Talk to Talk Call by entering the pre defined codes set by user InnoSphere Call 1 Pick up phone handset 2 Wait for 2 3 seconds 3 Press the Hotkeys code that corresponds to InnoSphere Call on your phone keypad 4 Enter the callee s Country code Area code Phone Number Example To call a phone number in Shanghai where 86 is the Country code 21 is the Area code 3351234 is the remote phone number please dial 86 21 3351234 followed by 5 Your InfoTalk will start the Internet connection automatically 6 Within 1 2 minutes you will hear a ring back tone when InfoTalk has connected to the InnoSphere network successfully When the remote party picks up the call you can start your conversation Talk to Talk Call 1 Pick up phone handset 2 Wait for 2 3 seconds 3 Press the Hotkeys code that corresponds to Talk to Talk Call on your phone keypad 4 Enter your IDD prefix Country code Area code Remote phone number Example To call a phone number in Shanghai where 001 is the IDD prefix 86 is the Country code 21 is the Area code 3351234 is the remote phone number please dial 001 86 21 3351234 5 After 2 rings press or button to initiate Internet connection 6 You can choose to hang up your phone 7 Both sides can pick up the phone again upon hearing the success tone Enjoy your Internet conversation III PHONE
26. nfoTalk 7 Making calls with InfoTalk 7 Tips amp Troubleshooting Glossary Product Approval Information Chapter 1 USER QUICK START This chapter contains the essential information for installing and setting up the InfoTalk unit so that users can start using the InfoTalk to place calls and enjoy great savings immediately User Quick Start Guide The aim of this Quick Start Guide is to provide you with sufficient knowledge to set up and start using your InfoTalk 7 after stepping through the instructions I INSTALLATION Diagram of overall connection Welcome screen Diagram of phone keypad FUNCTION To scroll Backward or Forward Ww J o a To Confirm selection or to Proceed to the next level To Exit from selection or Return to previous screen To remain online when making follow on Internet calls UO For quick access to InnoSphere Call dialing mode Important II INFOTALK 7 CONFIGURATION SHEET Before you proceed to configure your InfoTalk we suggest that you fill in the information in column first to serve as your reference Sub Menu Option Explanation Example actual Phone Book User Phone The phone number of the Phone Number Number phone line which is 8872500 connected to your InfoTalk Area Code Please enter the country 408 code area code and the Country Code phone number into your 1 InfoTalk Dial Up Name Provide a name to your ISP D
27. ng InnoSphere Calls and Talk to Talk Calls Call Waiting If you have subscribed to the call waiting service InfoTalk allows you to enter a disable code as well as an enable code for the call waiting service Please check with your local telephone company for these codes You only need to disable or enable the feature once as InfoTalk will automatically enable or disable the phone line when the Internet call has ended Access to Call Waiting 1 Under System Settings scroll to Call Waiting 2 Options available are Enable and Disable To Disable Call Waiting 1 Press O at Disable 2 Enter the code given by your local telephone company 3 Upon completion press _ to exit To Enable Call Waiting 1 Press O at Enable 2 Enter the code given by your local telephone company 3 Upon completion press to exit Caller ID service Caller ID needs to be If you have subscribed to this service from your local telephone company subscribed to through InfoTalk will display the number of the caller whenever the phone rings local phone SENE provider before incoming call s number To Access Caller ID can be shown on 1 Press O at the default screen screen 2 Scroll to Caller ID and press O 3 Options available Activation Control On Off To set Caller ID 1 Once in Activation Control mode press at either On Off 2 Select On will turn on Caller ID Received Calls This calling feature works in conjunction with Caller ID to r
28. ngs Configure Dial Up Settings 1 Press at Default Screen 2 Scroll menu with lt or gt to reach Dial Up Settings and press to enter 3 Press O again to enter Add default option otherwise scroll with lt or gt for other options 4 At Name key in the name for your dial up profile using the phone key pad 5 Press O to store entry 6 Scroll with lt or gt to configure remaining settings 7 Repeat Steps 4 6 to configure other settings which include ISP Phone Number Login Name and Login Password using the keypad 8 Scroll with lt or gt to access other options such as Change Settings Erase Settings and Select Default Settings 9 After all Dial Up Settings are completed press L to exit and save all settings Configure InnoSphere Calls Profile 1 Press at Default Screen 2 Scroll menu with lt or gt to reach InnoSphere Calls and press to enter 3 Press to select Add default option otherwise scroll with lt or gt for other options 4 Press O 2 times to access profile settings 5 Enter the User ID using the phone keypad 6 When completed press O to store entry 7 Scroll with lt or gt to configure remaining settings 8 Repeat Steps 4 6 to access and configure Password Press to exit this sub menu 9 Scroll with lt or gt to access other options such as Change Profile Settings Select Default Profile and HotKeys 10 After completing all InnoSp
29. nversation Volume control Press 3 on phone keypad to increase volume and press 6 to lower volume IV ONLINE MODE Once your InfoTalk 7 is in Online mode you can start to make follow on InnoSphere Call and Talk to Talk Call without spending time in re connecting to the Internet Activate your InfoTalk to Online mode by pressing button once Your InfoTalk 7 will dial up to the Internet and stay Online until you disconnect your device by pressing button again While residing in Online mode you can select either of the access modes to make InnoSphere Call and Talk to Talk Call Front Panel Hotkeys Phonebook V CONFIGURE YOUR HOTKEYS To access Hotkeys 1 Under InnoSphere Call scroll to Hotkeys 2 Options available InnoSphere Call and Talk to Talk Call To set Hotkeys for Talk to Talk Call 1 Press at InnoSphere Call 2 Scroll to Hotkeys and press Q to enter option 3 Scroll to Talk2Talk option and press O to enter option 4 Enter your preferred code up to 3 digits to assign the Hotkeys for your Talk to Talk Call 5 Press O to confirm and exit option 6 Press _ three times to exit menu To set Hotkeys for InnoSphere Call 1 Press Q at InnoSphere Call 2 Scroll to Hotkeys and press to enter option 3 Scroll to InnoSphere Call option and press O to enter option 4 Enter your preferred code up to 3 digits to assign the Hotkeys for your InnoSphere Call 5 Press O to conf
30. preset data Optional RS232 Host Interface Audio Output Interface Telephone line interface RJ11 Phone Jack Two wire Public Telephone Line Telephone interface RJ11 Phone Jack Analog Telephone with DTMF dialer Host interface Optional RS232 interface 9 Pin female connector Physical Characteristics Dimensions 125mm x 165mm x 45mm Weight Approximately 350 gm Front Panel LCD display 68mm x 17mm Power on LED green Message LED red 6 Function Push Button Switches Rear Panel Power switch Power Supply Socket RS232 9 Pin D Sub Female Connector RJ11 standard Jack to Telephone Line RJ11 standard Jack to Analog Telephone Audio Jack 300 mW max at 8 ohms to Speaker Environmental Requirements Power Supply Temperature Humidity DC 12V 500mA Supplied by DC Power Adapter with 120V 60Hz AC Input gt gt North America version 100V 50 60 Hz AC Input gt gt Japan version 220V 50Hz AC Input gt gt Asia Pacific version 240 50Hz AC Input gt gt Australia version 5 Cto 45 C Operating 20 C to 55 C Non operating 20 to 80 RH Operating 20 to 80 RH Non operating Chapter 3 SETTING UP INFOTALK 7 By entering the user s phone number Internet account info and InnoSphere profile into the InfoTalk unit the user can easily connect to the Internet to make InnoSphere Calls and Talk to Talk Calls For overview of the fields in each sub menu pl
31. pter Phone Cord Diagram of Package contents III REAR PANEL a OH E Bene Oo OO QO 123 4 5 6 ITEMS FUNCTION DESCRIPTIONS 1 Power switch Flip the switch down to turn ON InfoTalk 2 Power input DC 12V input power for InfoTalk 3 Audio output Insert RCA cable for audio output through headset or speakers 4 LINE RJ11 Socket for connection of InfoTalk to the wall socket RJ11 connector 5 PHONE RJ11 Socket for connection of InfoTalk to the phone socket RJ11 connector 6 9 pinserial port Female 9 pin connector for serial connection to PC or communication device IV INSTALLATION 1 Disconnect the phone cord from phone and connect it to the back panel socket labeled mm 2 Take the phone cord provided connect it to your phone and insert the other end into the back panel socket labeled phone 3 Connect the power adapter to InfoTalk power input labeled DC 12V and turn on the power on your wall socket Diagram of InfoTalk setup 4 Power up your InfoTalk unit by flipping down the switch 5 You will see the default screen as illustrated to the right V PRODUCT SPECIFICATION General Specifications Built in Telephone Line interface Built in 122 x 32 Dot Matrix LCD message display LED display for LCD Message warning Built in push button switch for function selection DC Power adapter Local Remote Phone DTMF detection Non volatile memory storage for
32. re using a PABX line you may need to dial a 7 or 9 after the prefix in order to make an external call Example ATDT7 or ATDT9 or ATX3DT7 Country By specifying the country that your InfoTalk is calling from this allows its built in modem to be adjusted and fine tuned to meet the local phone network requirement To set Country 1 Under System Settings scroll to Country and press Q 2 Options available Others France Germany Italy Spain Sweden UK US and Australia 3 Press lt or gt to scroll through and select the relevant country 4 Press Q to confirm selection 5 Upon completion press to exit Connection Tone A tune will be played while InfoTalk is initiating an Internet connection You can choose from the 3 available tunes and adjust its volume accordingly To set Connection Tone 1 Press at Tone 2 Press lt or gt to choose among the three different tunes 3 Press to confirm selection 4 Upon completion press to exit To set Volume of tone 1 Scroll to volume option and press Q 2 You can adjust the volume of the selected tune with the scroll buttons 3 Press lt to lower the volume and gt to increase the volume 4 Press to confirm 5 Upon completion press to exit Language You can customize your InfoTalk screen by selecting a preferred language for the LCD message To set Language 1 Under System Settings scroll to Language and press O 2 Options available Engli
33. s for login name EXAMPLE Login name is jonn123 Internet Service Provider is EXAMPLE com NOTIFY UPGRADE When there is new upgrade available you will be notified automatically provided you are using the InfoTalk and have access to our InfoTalk server However you have the option of disabling the notification if you are happy with the current version and no new upgrade is needed OFFHOOK Lift phone handset up to be in dialing mode ONHOOK Place phone handset back to the phone to be in receiving mode ONLINE MODE Pressing the amp button will automatically initiate an Internet connection Upon successful Internet connection InfoTalk will maintain this online status until it is manually terminated PERFORMANCE TUNING A built in capability that allows you to adjust the InfoTalk call voice quality during conversation by adjusting the following two factors clarity and delay Press to access Performance Tuning and press lt gt to adjust accordingly PHONEBOOK A built in feature of your InfoTalk which allows you to electronically store short nicknames and phone numbers for up to 50 of your contacts RESET Turn off your InfoTalk unit wait for 5 seconds and turn it on again this is a simple method to restart the system RS 232 HOST INTERFACE The 9 pin serial connection area at the back of your InfoTalk The serial connection allows you to download profile and upgrade your InfoTalk through a PC Rx Data receiving
34. sh and Spanish 3 Press gt to scroll through the list then select the language 4 Press O to confirm selection 5 Upon completion press _ to exit The modem used by InfoTalk can be adjusted to fit line communication requirements of the individual country indicated Users may specify the country they are located in by selecting the Country option under the System Settings Menu Country list others US UK Germany etc 4 Always press O to confirm selection and _ to exit menu 4 Press gt to move forward and lt to go back when scrolling through the sub menu Default setting is Notify Upgrade ON II SOFTWARE UPGRADE You can upgrade your InfoTalk with the latest software by using the Software Upgrade menu Access Software Upgrade 1 Press at the default screen 2 Scroll to Software Upgrade and press O 3 Options available Notify Upgrade Upgrade InfoTalk can inform you of new Software upgrades if there is a new version available To set Notify Upgrade 1 Press at Notify Upgrade 2 Press at On if you would like to be notified of an updated version 3 InfoTalk will display lt Upgrade Available gt whenever your InfoTalk is connected to the ISP To Upgrade InfoTalk 7 1 Press O at Upgrade option 2 Press O to accept on the upgrading process III CALLING FEATURES InfoTalk 7 encompasses a rich set of value added calling features beside enabli
35. speed of the InfoTalk TRANSMIT RECEIVE RATE INDICATOR A feature that enables users to check the local and remote sides transmit amp receive speed to the respective ISPs Tx Data transmitting speed of the InfoTalk VOICE PACKET LOSS MONITORING A feature that enables users to evaluate the network condition on the local side as well as the remote s side Chapter 7 PRODUCT APPROVAL INFORMATION InfoTalk is a communication product with global focus Overtime we will see increasing product approvals for InfoTalk 7 at different countries and regions Product Approval Information L FCC PART 68 INFORMATION This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA On the bottom of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and jack use to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may connect to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response
36. uide 2 You have entered the necessary Profile information for User Phone Number Dial Up Settings and InnoSphere Call Profile Settings 3 Your InfoTalk has passed the Connectivity Test Please refer to the User Quick Start Guide before proceeding further If you have successfully completed these three pre requisites you are ready to make your first Internet Call via the InnoSphere network InnoSphere Call Talk to Talk Call There are 4 different access options to activate both InnoSphere Call and Talk to Talk Call Front Panel Buttons via InfoTalk Phone Book store in InfoTalk Hotkeys via Phone Keypad Online mode via InfoTalk I FRONT PANEL BUTTONS Front Panel Buttons enable you to activate both InnoSphere Call and Talk to Talk Call via a single button on the device InnoSphere Call 1 Pick up phone handset 2 Wait for the icon to appear on the screen 3 Press button InfoTalk will display lt InnoSphere Call gt on the screen 4 Enter the callee s Country code Area code Phone Number Example To call a phone number in Shanghai where 86 is the Country code 21 is the Area code 3351234 is the remote phone number please dial 86 21 3351234 followed by or on the InfoTalk unit 5 Your InfoTalk will start the Internet connection automatically InfoTalk BG GG ae ISP Singnet 35379006 a 6 Within 1 2 minutes you will hear a success tone and the screen shown below will
37. uipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT It does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources Attn Customer Service Dept InnoMedia Inc 186 Topaz Street Milpitas CA 95035 5429 Tel 408 432 5400 Fax 408 432 5404 II FCC DECLARATION OF CONFORMITY PRODUCT NAME Stand Alone Internet Adaptor for Analog Telephone and PABX MODEL NUMBER IM0307 FCC RULES TESTED TO COMPLY WITH FCC PART 15 CLASS B OPERATING ENVIRONMENT FOR HOME OR OFFICE USE FCC COMPLIANCE STATEMENT This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation INFORMATION TO USER This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordan
38. uption 4 No parallel connection to any other devices For example PC modem fax machine another phone etc InfoTalk usage with my office PABX v At this point we do not have full support of InfoTalk usage to office PABX Please take note that different PABXs use proprietary technology for the product implementation hence full compatibility is difficult However please refer to the stated key points for reference as you plan to connect InfoTalk to your office PABX 1 Your PABX system should be a 2 wire system 2 Your PABX system should connect to PSTN analog line and not digital ISDN line 3 In order to utilize InfoTalk within your PABX system efficiently it will be good to place the InfoTalk s at the lower order lines Ex If you have 8 lines for your PABX it will be better to assign line 7 amp line 8 for InfoTalk if you want to install 2 units within your PABX This is more effective since lines 7 amp 8 are the last 2 lines that will be used for normal phone communication 4 You should connect your InfoTalk in between the incoming analog phone lines and your PABX system VIL INFOTALK TIPS THE IN AND OUT OF INFOTALK v To start making calls using your InfoTalk unit you will NEED an Internet Service Account that supports the Point to Point Protocol PPP Note Some Online Services that do not support PPP MAY NOT work with InfoTalk Refer to Chapter 1 User Quick Start Guide on how to enter your account informat
39. volume or press 6 to decrease the volume I communicated with the other party for a few minutes and suddenly my connection is dropped What happened v Is Call Waiting being disabled If you subscribed to Call Waiting from your local phone company you need to disable this option so that your Internet connection is not disrupted Please refer to Chapter 3 under System Settings on how to disable and enable your Call Waiting V AFTER THE INTERNET CALL I put down the phone after my Internet call but when I wanted to make a second call my key pad on the phone was not working What should I do v Procedures 1 Switch off your InfoTalk and the power adapter 2 Disconnect your phone from the InfoTalk unit 3 Plug your phone back into InfoTalk and turn on the power on the power adapter then your InfoTalk unit 4 After the Welcome Screen shows up on InfoTalk pick up your phone and make a regular local call Is the phone working now 1 If not unplug the phone from InfoTalk and plug it into another wall phone jack Try calling from that location 2 If the problem still persists the problem could be in the phone Connect another phone to InfoTalk and try a regular dial out VI INFOTALK USAGE WITH OTHER DEVICES v Recommended connectivity for InfoTalk 1 Direct phone line connection to the wall 2 Use of normal telephone set with touch tone dialing 3 Need to disable Call Waiting in order to avoid call disr
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