Divine Box User Manual
Contents
1. Blank Screen will appear Please wait for some time Depending upon you internet speed the Video will start after few minutes To stop Running Video Press Stop button at the bottom of remote above radio button Note Do not press any button on DivineBox to operate it Use Only Remote to operate DivineBox SA READ FAQ Section for more understanding or Call 02974 228112 or 020 32348160 for more details RKE Shirke Infotech Pvt Ltd NFOTECH E DivineBox Upgradation Whenever New Software version will be available with advanced facilities DivineBox will prompt you for upgradation while starting DivineBox It will also guide you with steps to follow while upgrading DivineBox Do note you must ensure Electricity will be available during upgradation process The power failure may results in unstable DivineBox you have to return DivineBox to Shirke Infotech Pvt Ltd address for repairing F DivineBox with USB Internet Modem Follow below procedures step by step On your host computer Laptop 1 Connect USB Internet Adapter to Computer to USB Port amp Dial theconnec tion using the dialer amp connect it Open Network Connections by clicking the Start button O clicking Control Panel clicking Network and Internet clicking Network and Sharing Center and then clicking Manage network connections 2 Right click the Dial UP connection that you want to share and then click Properties if you are prompted for a2. times gt The smooth operation of DivineBox assumes min Internet speed of 200kbps for continuous basis The network issues in Internet connection may results in slower speed than 200kbps which results in disruption in video receiving further resulting in freezing the picture Kindly call to your Internet Service Providers BSNL office amp register a complaint about low speed 5 You Are Not Authorized to See Program message appears gt Kindly call our Customer Care for more details on 020 32348160 or write us on shirkeinfotechp gmail com H Instructions gt Switch off DivineBox in case of Heavy Rain or Lightening gt Do not press any button on DivineBox Operate DivineBox with Remote only gt Do not tamper DivineBox Seal in any case The broken seal violates Warranty of DivineBox In case of any issue call our Customer Care immediately
3. SH RKE Shirke Infotech Pvt Ltd NFOTECH OM SHANTI Greetings of Love With Blessing of BABA amp efforts of Dadi s you can watch Godly Blessed Programs from MADHUBAN Live on your TV through Internet connection The Manual Contains A Connection Diagram B Check List C DivineBox Settings D Operate Handle DivineBox E DivineBox Upgradation F DivineBox with USB Modem G Frequently Asked Questions H Instructions A Connection Diagram Open the Divine Box amp Connect it as follows DivineBox Ethernet Cable Audio Video Cable Telephone Wire DivineBox Connection SH RKE Shirke Infotech Pvt Lid NFOTECR Please do the connection as per image attached with this email Do not proceed till all cables are connected as per diagram B Check List Please follow the Check List before Connecting DivineBox The details are available with your Internet Service Provider 1 e BSNL MTNL Airtel etc Please call Internet Service Provider Customer Care or office before connecting box Ask them following Questions 1 Whether your connection settings are based on DHCP or Static IP If connection is Static IP ask them for details like IP Address Netmask Gateway DNS SERVER Address 2 Whether you need to dial USERNAME amp PASSWORD to use your Internet connection If yes please ask internet service provider eg BSNL Airtel etc to feed these details in Modem Router supplie
4. ation Messages amp Conclusion 1 If Gateway 192 168 1 1 Ping Failed It means the Ethernet cable wire connection from DivineBox to Modem is having some problem or Modem may be switched off Please check that cable is connected properly amp showing 2 Green LED on SH DivineBox Side amp LAN Light glows on Modem Please remove cables connect it again amp restart Modem Again Press OK to check change in message If still problem exist call customer care RKE Shirke Infotech Pvt Ltd NFOTECH 2 If Pri DNS 192 168 1 1 Ping Failed Please follow step 1 first If Gateway value is other than 192 168 1 1 or 218 248 240 132 then your internet connection is not working Please call Internet Service Provider Support Number for complaint 3 If SEC DNS 218 248 240 132 Ping Failed Refer OPTION B Check List gt OPTION 2 page no 2 or register complaint with your Internet Service Provider BSNL as internet not working 4 If EDU SERVER No Resolution from Server There is some problem with Internet Connection please register complaint with your Internet Service Provider Do Note Press BLUE color button for exit on each Option D DivineBox Operation Handling Read this step only if you can see MADHUBAN LIVE option on screen Else follow Step C mentioned earlier Now You can Enjoy Programs from Madhuban by pressing OK button on Madhuban Live Option It will show Om Shanti Logo Select Logo amp Press OK The
5. d amp Domain value is EDUB3 3 Press RED Color Button to SAVE the settings 4 Again Select NETWORK SETTINGS amp confirm the changed settings Press GREEN Color Button Divine Box will get restarted Check whether Madhuban Live Option appears If Madhuban Live option appears go to option D mentioned below But if TV screen again shows Information Communication Entertainment then follow below check procedure Again Press RED colour button it will prompt for Password Enter password as 1234 amp PRESS OK Button SETUP Menu will appear SH See to Right Hand List option STB Info or WICEBOX Info Select it Press OK Button RKE Shirke Infotech Pvt Ltd NFOTECH It will show STB Information as IP Address 192 168 1 2 Pri DNS 192 168 1 1 Sec DNS 218 248 240 132 Gateway 192 168 1 1 Check Network Press OK button Screen will show as IP Address 192 168 1 2 Pri DNS 192 168 1 1 Sec DNS 218 248 240 132 Gateway 192 168 1 1 Check Network Checking Network Connection Please wait After waiting for some time It will prompt for below information STB INFO IP Address 192 168 1 2 Pri DNS 192 168 1 1 Sec DNS 218 248 240 132 Gateway 192 168 1 1 Check Network Gateway 192 168 1 1 Ping Successful Pri DNS 192 168 1 1 Ping Successful Sec DNS 218 248 240 132 Ping Successful Edu Server Ping Successful If your results not matching with above results then please read below inform
6. d by them itself This is also called as Always On Connection Note We suggest to invite Internet Service Provider Person at your location to do this Before making call to our Customer team ensure the above points covered by you C DivineBox Settings Here we assume that you followed Step B mentioned above Start the Divine Box amp TV It will show Connecting to Server V 1 X X means version After some time next screen with sign in center will appear If all Internet settings mentioned above are fine then DivineBox must show Madhuban Live option on screen If you can see Madhuban Live Option go to option D for next procedure In case of Madhuban Live Option not appearing Please follow below steps SH Wait for Some Time The default menu with Information Communication Entertainment will appear RKE Shirke Infotech Pvt Ltd NFOTECRH Once this screen appear take DivineBox Remote in Hand Ensure Battery cells are in the Remote Press RED Color Button which is in center of the remote 1 It will prompt for PASSWORD Enter 1234 amp Press OK 2 SETUP MENU will appear Select NETWORK SETTINGS Option Press OK button on remote Select STATIC IP From First Row Now you can change IP Address Go to My IP Addr change it as follows IP Address 192 168 1 2 Netmask 255 255 255 0 Gateway 192 168 1 1 Pri DNS 218 248 240 132 Sec DNS 192 168 1 1 Do check if WEB MENU is selecte
7. n administrator password or confirmation type the password or provide confirmation 3 Click the Sharing tab and then select the Allow other network users to connect through this computer s Internet connection check box A Note The Sharing tab will not be available if you have only one network connection 4 If desired you can also select the Allow other network users to control or disable the shared Internet connection check box Confirm the submission by clicking OK 5 Right click the Local Area Connection or LAN connection and then SH click Properties Cal If you are prompted for an administrator password or confirmation type the password or provide confirmation RKE Shirke Infotech Pvt Ltd NFOTECH 6 Click Internet Protocol Version 4 TCP IPv4 or Internet Protocol Version 6 TCP IPv6 and then click Properties Select Use the following IP Address Enter following entries IP Address 192 168 1 1 Please do not enter enter values only Subnet Mask 255 255 255 0 Default Gateway Leave this field blank Select Obtain DNS Server address Automatically Click on OK Ensure the values you have entered using following method 7 click Start button O select Run Type cmd in blank box amp press OK A new window with Black Background will open 8 Type ipconfig all It will show Dial up IP Address amp Ethernet Adapter Local Area Connection IP Address Match Ethernet IP Address with mentioned in
8. point 4 9 If everything is ok Switch ON TV with DivineBox If you observe different than Madhuban Live go to step C DivineBox Settings Above G Frequently Asked Questions 1 Can We Connect DivineBox to Computer gt Kindly note DivineBox is Embedded System which can work with TV LCD LED Plasma Projector using AV Cable as output It can not be used for connecting to Computer running Windows as Operating System 2 We have Connected DivineBox to TV but nothing appears on screen gt We suggest to check AV RED White Yellow cable connectivity for the same The DivineBox will show default Connecting to server V1 31 like message when we power it on You can also check INPUT MODE Selection on TV Remote The INPUT Mode must be A V or Video Do check exact number mentioned on Video mode connector on TV The latest TVs are equipped with multiple AV inputs SH 3 On selecting Madhuban Live option Request Timed Out Message appears RKE Shirke Infotech Pvt Ltd NFOTECH gt The communication between DivineBox amp Madhuban Center is through Internet Connection For normal communication between both expects min Continuous Internet Speed as 200kbps If internet connection speed is lower than desire one the video request will get timed out Please call your Internet Service Provider for eg BSNL Office amp register low speed complaint 4 While Watching Live Program on DivineBox the Picture Freezes some
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