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1. 008 78 Recovering the original system using HP Recovery Manager ccceseceeeeesteeeeeeeeenaes 78 What you need to KNOW 0 0 0 eeceeeeee eect eter eeene eee e ee etieeeeeetcieeeeeeetneeeeeretieeeeenenea 78 Recovering using HP Recovery partition select models only a 79 Recovering using the recovery Media o oo ee eeeeeeeeeeeeeneeeeeeeeentaeeeeeeeeeneeeeeeseaaes 79 Changing the computer boot Order ee eceeeeeeeeeetneeeeeeeeettteeeeeeeeeee 80 10 Windows 8 1 Backing up restoring and recovering cccccessesseeeeeeeeeeeeeeeeeeeeeeeeseneeeeeeeeeeeseeeeeeeeeeeseeeees 81 Creating recovery media and backups ccceecceeeeeeeeeeee eee eee eecneee eee eeeeeeeeeeaeeeeseeeaeeeeeneeieeeeeeenaees 81 Creating HP Recovery media ccccccsiseccctecacntesicccedantesesccedadenseusccieceneesendiegedeebescndeadentevaccecs 81 Restore and recovery sct cecdectieesecseectteececeueettebeeeqanettenescquanteebeecaaaetteseecautedennescqaanaesdecaaaenenecenseetens 82 Recovering using HP Recovery Manager ccccceeeeeeeeeeeeeeeeeeeeeneeeeseeentaeeeeeeeiteeeeenenaes 83 What you need to KNOW y cccsisddceessiandnceeesbedtaeentiendeacesbientiieriaineeesnleladeke nde 83 Using the HP Recovery partition 2 0 0 ceceeeeeeeeeeeeenceeeeeeeeeeeeeeeeeeeenaeeeeeeneeaaes 83 Using HP Recovery media to recover cceccceceeeeeeeeeeeeeeettieeeeseeentaeeteeeeeeenaaes 84 Changing the computer boot order o oo eee cceeee
2. See http windows microsoft com en us windows 7 get know windows 7 for details First Edition November 2013 Document Part Number 742265 001 Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents MWR ICUIE FE SETAE OM orrn E 1 Z Extern
3. wireless product description 3 WLAN device 14 WLAN label 14 WLAN module removal 37 spare part numbers 18 22 23 37 Index 93
4. 4 5 714657 001 V mm 45 W HP Smart AC adapter non PFC 4 5 mm 741727 001 V V Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 V V For use in Denmark 490371 081 V For use in Europe 490371 021 V For use in Israel 490371 BB1 V For use in Italy 490371 061 V For use in Japan 490371 291 V For use in North America 490371 001 V V For use in South Korea 490371 AD1 V For use in Switzerland 490371 111 V For use in Taiwan 490371 AB1 V For use in Thailand 490371 201 V For use in the United Kingdom and Singapore 490371 031 V Rubber Feet Kit includes 2 rear rubber feet 730888 001 V y Screw Kit 730889 001 V V Sequential part number listing Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number PC HP Pavilion TouchSmart 11 Notebook PC 490371 001 Power cord for use in North America 3 pin V V black 1 83 m 490371 021 Power cord for use in Europe 3 pin black V 1 83 m 490371 031 Power cord for use in the United Kingdom V and Singapore 3 pin black 1 83 m Miscellaneous parts 21 Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number PC HP Pavilion TouchSmart 11 Notebook PC 490371 061 Power cord for use in Italy 3 pin black V 1 83 m 490371 081 Power cord for use in Denmark 3 pin V black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin V black 1 83 m 490371 201 Power cord for us
5. 730895 291 V For use in Latin America 730895 161 V For use in the Netherlands 730895 B31 V For use in Portugal 730895 131 V For use in Russia 730895 251 V For use in Saudi Arabia 730895 171 V For use in South Korea 730895 AD1 V For use in Spain 730895 071 V For use in Switzerland 730895 BG1 V For use in Taiwan 730895 AB1 V For use in Thailand 730895 281 V For use in Turkey 730895 141 V For use in the United Kingdom and Singapore 730895 031 V For use in the United States 730895 001 V For use in the United States 744192 001 V For use in Latin America 744192 161 V 16 Chapter 3 Illustrated parts catalog Item Component Spare part HP Pavilion HP 215 G1 number TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC For use in Canada 744192 DB1 V 3 Power button board includes cable 730899 001 V V TouchPad button board includes 730898 001 V V 4a TouchPad button board includes TouchPad cable and TouchPad button board cable 4b TouchPad button board bracket 5 Monitor connector board includes cable 730901 001 V V 6 Media card reader board includes cable 730897 001 V v 7 Fan includes cable and cowling 730903 001 V V 8 System board includes replacement thermal material Equipped with an AMD A4 1250 processor a graphics 744789 501 V subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system Equipped with an AMD A4 1250 processor a
6. HP 215 G1 Notebook PC number PC HP Pavilion TouchSmart 11 Notebook PC 710412 001 65 W HP Smart AC adapter non PFC 4 5 V V mm 714657 001 65 W HP Smart AC adapter non PFC V select models only 4 5 mm 729892 001 3 cell 36 Wh 3 20 Ah Li ion battery V V 730668 001 Broadcom BCM943228HMB 802 11 a b g n V V 2x2 WiFi Bluetooth 4 0 Combo Adapter 730887 001 Bottom cover for TouchSmart models V V includes left and right corner covers 730888 001 Rubber Feet Kit includes 2 rubber feet V V 730889 001 Screw Kit V 730890 001 Speaker Kit includes left and right speakers V V and cables 730895 001 Keyboard top cover for use V in the United States includes keyboard cable and TouchPad 730895 031 Keyboard top cover for use V in the United Kingdom and Singapore includes keyboard cable and TouchPad 730895 041 Keyboard top cover for use in Germany V includes keyboard cable and TouchPad 730895 051 Keyboard top cover for use in France V includes keyboard cable and TouchPad 730895 071 Keyboard top cover for use in Spain V includes keyboard cable and TouchPad 730895 131 Keyboard top cover for use in Portugal V includes keyboard cable and TouchPad 730895 141 Keyboard top cover for use in Turkey V includes keyboard cable and TouchPad 730895 161 Keyboard top cover for use in Latin America V includes keyboard cable and TouchPad 730895 171 Keyboard top cover for use in Saudi Arabia V includes keyboard cable and TouchPad 730895 251
7. Product number 3 Warranty period 4 Model number select models only 5 Revision number e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 External component identification 3 Illustrated parts catalog Computer major components Computer major components 15 Item Component Spare part HP Pavilion HP 215 G1 number TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC 1 11 6 inch 29 46 cm AG SVA LED TouchSmart 753948 001 V V display assembly includes webcamera microphone module and wireless antenna cables 11 6 inch 29 46 cm AG SVA LED display assembly V non touchscreen The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 19 2 Keyboard top cover includes keyboard cable and TouchPad For use in Belgium 730895 A41 V For use in Bulgaria 730895 BA1 V For use in Canada 730895 DB1 V For use in the Czech Republic and Slovakia 730895 FL1 V For use in Denmark Finland and Norway 730895 DH1 V For use in France 730895 051 V For use in Germany 730895 041 V For use in Israel 730895 BB1 V For use in Japan
8. Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Hard drive see Hard drive on page 35 c Display assembly see Display assembly on page 46 d Bottom cover see Bottom cover on page 54 e Media card reader board see Media card reader board on page 60 f Fan see Fan on page 61 Component replacement procedures 63 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e WLAN module see WLAN module on page 37 e Memory module see Memory module on page 39 e Heat sink see Heat sink on page 65 Remove the system board 1 Disconnect the monitor connector board cable 1 from the system board 2 Disconnect the speaker cable 2 from the system board 3 Release the speaker cable from the tabs 3 built into the system board E A NSA 4 Remove the three Phillips PM2 0x4 5 screws 1 that secure the system board to the top cover 5 Lift the left side of the system board 2 until it rests at an
9. Windows 8 1 computer models 83 minimized image recovery for Windows 8 1 computer models 83 model name 1 monitor connector board removal 62 spare part number monitor port 11 mute light 9 17 24 62 N network jack 12 O operating system key 8 operating system product description 4 5 optical drive precautions 28 product description 2 spare partnumber 20 22 original system recovery for Windows 8 1 computer models 83 original system recovery Windows 7 78 P packaging guidelines 30 plastic parts service considerations 27 ports external monitor 11 HDMI 12 monitor 11 product description 3 USB 11 12 power button 7 power button board removal 56 spare part number power connector 12 17 24 56 Index 91 power connector cable removal 52 spare part number power cord requirements for all countries 86 requirements for specific countries and regions 87 set requirements 86 spare part numbers 21 22 power light 9 11 power requirements product description 4 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 memory module 2 microphone 2 operating system 4 5 optical drive 2 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 5 video 2 wireless 3 product name 1 product name and number computer 14 18 24 52 R rear corner cover removal 46 spare partnumber 18 47
10. about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating recovery media and backups on page 81 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Windows Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer
11. ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 31 5 Removal and replacement procedures for Customer Self Repair parts NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures YNOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 9 screws that must be removed replaced and or loosened when servic
12. guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Hand
13. recovering from the recovery discs Windows 7 79 recovering the original Windows 7 system 78 recovery discs for Windows 8 1 computer models 82 84 92 Index for Windows 8 1 computer models 83 HP Recovery Manager for Windows 8 1 computer models 83 media for Windows 8 1 computer models 84 starting for Windows 8 1 computer models 84 supported discs for Windows 8 1 computer models 82 USB flash drive for Windows 8 1 computer models 84 using HP Recovery media for Windows 8 1 computer models 82 recovery discs Windows 7 75 recovery for Windows 7 78 recovery in Windows 7 HP Recovery Manager 78 recovery media creating for Windows 8 computer models 81 creating using HP Recovery Manager for Windows 8 1 computer models 82 recovery media Windows 7 75 recovery partition for Windows 8 1 computer models 83 removing for Windows 8 1 computer models 84 recovery Windows 7 system 78 regulatory information regulatory label 14 wireless certification labels 14 removal replacement procedures 32 40 restore Windows File History 82 restore points Windows 7 76 restoring the original system creating recovery media 75 right side components 12 RJ45 jack 12 RTC battery removal 40 spare part number 18 24 40 rubber feet removal 46 spare partnumber 46 Rubber Feet Kit spare part number 21 23 46 S Screw Kit spare part number 21 23 screw kit spare part number 25 screw pad spare part number 19 25 49 security cable slot 11 s
14. support through Help and Support 2 Battery lock latch Locks the battery into the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery from the battery bay Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model Affixed to the bottom of the computer located in the battery bay or under the service door For help finding these locations refer to Bottom on page 13 Bottom 13 e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support A Z NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer o2 CRA M Product XXXXXXXX M Warranty lyly0y Model 3000000 Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Model number select models only Product XXXXKK XXX iyo LOMB ANAL Model 000X Rev XXXK XOKK_ PCID 0000000000000000000000X NA Component 1 Serial number 2
15. supports jack auto detection e HDMI version 1 4 supporting up to 1080p 1920x1080 at 60 Hz e RJ45 Ethernet e USB Two USB 3 0 ports one USB 2 0 port e Video VGA Dsub 15 pin supporting 1920x1200 external resolution at 60 Hz hot plug unplug and auto detection for correct output to wide aspect versus standard aspect video 4 Category Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC Keyboard 91 size textured island style keyboard no numerical y V pointing devices keypad Touchpad requirements e 2013 Touchpad e Taps enabled as default e PS 2 interface support e Multi Gestures with ability to turn on and off 2 finger scroll Pinch zoom Edge swipe e Support for Windows 8 1 Modern TouchPad Gestures not supported on Windows 7 Power Support for a 3 cell 36 Wh 3 20 Ah Li ion battery V V requirements Support for the following AC adapters e 65 W HP Smart AC adapter non PFC 4 5 mm e 45W HP Smart AC adapter non PFC 4 5 mm V 65 W HP Smart AC adapter MSH non PFC 4 5 mm Security Support for security cable lock y V Operating system Preinstalled y V e Windows 8 1 Small Screen Touch e Windows 8 1 Professional 64 for TouchSmart V models only Windows 7 Professional with Windows 8 1 product activation key for non touchscreen models only Windows 7 Home Premium for non touchscreen models only Windows 7 Professional 64 f
16. the HP Recovery partition Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 81 84 Chapter 10 Windows 8 1 Backing up restoring and recovering Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 85 11 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac or from 220 to 240 V ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power s
17. these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the display panel 1 Remove the plastic screw covers 1 and the two Phillips screws 2 that secure the display bezel to the display assembly 42 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 2 Flex the inside edges of the left and right sides 1 and the top edge 2 of the display bezel until the top and sides of the bezel disengage from the display enclosure Partially close the display cover and position the computer with the hinges up 4 Using a thin flat tool disengage the hinge caps 1 and then use the tool to release the tabs 2 at the bottom of the display bezel Component replacement procedures 43 5 Open the display cover and position the computer facing you 6 Remove the display bezel 7 Remove the four Phillips screws 1 and carefully move the display panel 2 to the keyboard 44 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 8 Release the adhesive tape 1 and disconnect the display panel cable connector 2 9 Remove the display p
18. website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating backups 75 Creating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 78 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring
19. 34 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling the module away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 39 6 Removal and replacement procedures for Authorized Service Provider parts Z CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 44 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement RTC battery Description Spare part number RTC battery includes double sided tape 738824 001 Before removing the RTC battery follow these steps 1 2 3 4 5 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 R
20. 744177 001 Display back cover 744178 001 Display Hinge Kit includes left and right hinges 744181 001 Display panel cable includes webcamera microphone module cable 744180 001 Screw pad includes display screws 744184 001 Webcamera microphone module 754263 001 Before removing the display assembly subcomponents follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service door see Service door on page 34 Remove the display panel see Display panel on page 42 Remove the display assembly see Display assembly on page 46 aS BY os UR Remove the display assembly subcomponents 1 If itis necessary to replace the webcamera microphone module a Detach the webcamera microphone module 1 from the display back cover Component replacement procedures 49 b Disconnect the webcamera microphone module cable 2 from the webcamera microphone module The webcamera microphone module cable is part of the display panel cable 2 If it is necessary to replace the hinges a Remove the six bottom screws 1 from the display hinges b Remove the hinges 2 from the display enclosure 3 If it is
21. HP Pavilion 11 Notebook PC HP Pavilion TouchSmart 11 Notebook PC HP 215 G1 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft com details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality
22. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Creating recovery media and backups 81 Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with th
23. Hardware Diagnostics UEFI tools in the following order a Connected USB drive E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 72 b Hard drive c BIOS Click the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 72 Chapter7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 8 Specifications Computer specifications Metric U S Dimensions Width 29 0 cm 11 4 in Depth 21 7 cm 8 5 in Height 2 2 cm 0 9 in Weight 1 5 kg 3 7 Ibs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Ope
24. Keyboard top cover for use in Russia V includes keyboard cable and TouchPad 730895 281 Keyboard top cover for use in Thailand V includes keyboard cable and TouchPad 730895 291 Keyboard top cover for use in Japan V includes keyboard cable and TouchPad 730895 A41 Keyboard top cover for use in Belgium V includes keyboard cable and TouchPad Sequential part number listing 23 Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number PC HP Pavilion TouchSmart 11 Notebook PC 730895 AB1 Keyboard top cover for use in Taiwan V includes keyboard cable and TouchPad 730895 AD1 Keyboard top cover for use in South Korea V includes keyboard cable and TouchPad 730895 B31 Keyboard top cover for use V in the Netherlands includes keyboard cable and TouchPad 730895 BA1 Keyboard top cover for use in Bulgaria V includes keyboard cable and TouchPad 730895 BB1 Keyboard top cover for use in Israel V includes keyboard cable and TouchPad 730895 BG1 Keyboard top cover for use in Switzerland V includes keyboard cable and TouchPad 730895 DB1 Keyboard top cover for use in Canada V includes keyboard cable and TouchPad 730895 DH1 Keyboard top cover for use in Denmark V Finland and Norway includes keyboard cable and TouchPad 730895 FL1 Keyboard top cover for use V in the Czech Republic and Slovakia includes keyboard cable and TouchPad 730897 001 Media card reader bo
25. P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 conductor 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3 conductor 0 75 mm or 1 00 mm2 conductor size with plug BS 1363 A with BSI or ASTA marks 88 Chapter11 Power cord set requirements 12 Recycling When a non rechargeable or rechargeable battery has reached the end of its usefu
26. Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fnt esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 69 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 69 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect a
27. al component identification sasaina naana AE aAA A ARKE ANER E NEAR EESE 6 Display ccceccicriariciii i iiri en TER RETON OTERAO 6 Buttons and speakers 0 cece cee eeeeeeeeeeccee cee ee eee eect cece eaaaeaeeeeeeeeeeeeeesagsceaeaaeeeeeeeeeeeeeeeeeececacieeeeeeeeeeteeieees 7 WOW EN NIE E I ENI IT coe vars E EN E O E caceusesuh cadre cusithuce A A 8 AQIS omonatini A a E E A eedaantadlaneaaues danas 9 TOUCHE AG iacaeaaeii r aaa uit aane tarena aiae e edain e aineena aea 10 Left Sidicini a aa aa a eadi ia E aa ERS 11 RIOM Sid Erroni A 12 BOtOM anenee oea a E A E A A E O ns ad AEE EA Betas nee ee EE 13 Labels sinisisi iiiaae a a a aaa aE a a aa E a Eaa 13 3 Illustrated parts catalog si vccisssscccciiscscccesenieasscccevobeascsccewenigaccdedeivendas cance vewsddc alae wewsadicadae wie nanna 15 Computer major components eee eee ee eee eeeeeeeenee eee ceeeeeeeeeee eee cca aaaaeaeeaeeeeeeeeeeeeeeeseesecececcuaaeeeeeeeeees 15 Display assembly SUDCOMPONENHS c cece eeeeeee eee teettte eee e ee einne KENEEN EEEE EEE 19 Mass Storage G6VICGS ninss inan A N NAAA OAA aaa eas 20 MISCEIIAMCOUS PAM 25caicassscccceczsveaccncsesaanccndecavaaceresshandudennhdaneacecedsenseueaaaabdetedendiea Gendeeaanan ates aaa ANAA 21 Sequential Part number Stingra aai dee euavaedaccesaaleagaes steewdscas 21 4 Removal and replacement procedures preliminary requirements c cecceeseeeseeeeeceeeeeeeeeseeeeeeseeeneeeees 27 TOONS reg ired escceccs
28. anel Reverse this procedure to replace the display panel Component replacement procedures 45 Display assembly Ey NOTE HP Pavilion TouchSmart 11 Notebooks HP Pavilion 11 Notebooks and HP 215 G1 Notebook PC TouchSmart models are spared at the display assembly only The display assembly for the HP 215 G1 Notebook PC non touchscreen models is spared at the subcomponent level only For procedures to replace the display assembly subcomponents for the HP 215 G1 Notebook PC non touchscreen models see Display assembly subcomponents on page 49 Description Spare part number 11 6 inch 29 46 cm AG SVA LED TouchSmart display assembly includes webcamera 753948 001 microphone module and wireless antenna cables Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 oS ee Remove the service door see Service door on page 34 Remove the display assembly 1 Remove the rear rubber feet 1 The rear rubber feet are included in the Rubber Feet Kit spare part number 730888 001 di Remove the two Phillips PM2 2x5 5 screws 2 that secure the rear corner covers to the
29. angle 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 6 Remove the system board 3 by sliding it up and to the left an angle Reverse this procedure to install the system board Heat sink Description Spare part number Heat sink includes 4 captive screws and replacement thermal material 730902 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components Service door see Service door on page 34 a b Hard drive see Hard drive on page 35 c Display assembly see Display assembly on page 46 Bottom cover see Bottom cover on page 54 a e Media card reader board see Media card reader board on page 60 Component replacement procedures 65 f Fan see Fan on page 61 g System board see System board on page 63 Remove the heat sink 1 Turn the system board upside down with the front toward you 2 Following the 1 through 4 sequence stamped into the heat sink loosen the four captive Phillips PM2 0x2 5 screws 1 that secure the heat sink to the system board 3 R
30. ard includes cable V V 730898 001 TouchPad button board includes bracket y TouchPad cable and TouchPad button board cable 730899 001 Power button board includes cable V V 730900 001 Power connector cable includes bracket V V 730901 001 Monitor connector board includes cable V V 730902 001 Heat sink includes 4 captive screws and V V replacement thermal material 730903 001 Fan includes cable and cowling V V 731424 001 Hard Drive Hardware Kit includes hard V V drive bracket hard drive connector cable and screws 737253 001 Service door includes 2 rubber feet V V 738824 001 RTC battery includes cable and double V V sided adhesive 741727 001 45W HP Smart AC adapter non PFC 4 5 V V mm 744177 001 Antenna Kit V 744178 001 Display back cover includes screws V 24 Chapter3 Illustrated parts catalog Spare part number 744179 001 Description Display bezel HP Pavilion 11 Notebook PC HP 215 G1 Notebook PC HP Pavilion TouchSmart 11 Notebook PC 744180 001 Display panel cable includes webcamera microphone module cable 744181 001 744182 001 Display Hinge Kit includes left and right hinges and 2 rubber screws 11 6 inch 29 46 cm flat display panel HD WLED AG 1366 x 768 3 6 mm standard viewing angle non touchscreen 744183 001 Screw kit 744184 001 Screw pad and display screws for non touchscreen models 744185 001 744185 501 System board equippe
31. assaanccadansbacsaduaatelersasees wedudigananddcdaataadsbiuashaandagatansaadededasgueruedehaingemeass 67 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI cccccsssseeeeeeeeeeeseeeeeeeesseeeeees 69 Starting Setup Utility BIOS sesiiscccsececitisceceeteteeteset RE EEEE EERE EE EE 69 Updating the BIOS 5 5 css neces eee ceeds cence ees Waaeecencetenedeedetecesaceditecevuaasacdaceeeuencetsdsoetaga inugaseetantes 69 Determining the BIOS Version cceeeeeeceeeeeeneeeeeeeeeenaaeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeeiaeeeeeeeeaas 69 Downloading a BIOS Update 0 000 cc cece eee eeennie etter eeeeeaaeeeeeeeeeaaeeeeeeeeeeiaeeeeeeeeeeaas 70 Downloading a Windows 8 1 BIOS update ee eeeeeee eee eeeecieeeeeeeeeeenaaees 70 Downloading a Windows 7 BIOS update ccc ccccccceeeeeeeeeeeeeeeeneeeeeeeteeeeneaaees 71 Using HP PC Hardware Diagnostics UEFI select models only ccceecceeeeeeeeeeeeeeeteeeenteeeeeees 71 Downloading HP PC Hardware Diagnostics UEFI to a USB device 0 0 72 8 Specifications is sais cccsnciscicthavcaadsiasdeuandsonsnccaninesvenbaabsaades cies suas siden saadnceadtvaaddenaaenasssasband ossersaansndaccbadhiaaleeindies 73 Computer specifications fins a aaa a aA Aaaa 73 Hard drive specifications c ccccccccccceceeee eee eeeeeeeeeceeeaeaeaaeeaeeeeeeeeeeeeeeeeeeegsaageasaaesaeeaeeeeeeeeeeeeeeeeeees 73 9 Windows 7 Backing up restoring and recovering sssses
32. back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information o After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup y NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Creating backups 77 To restore see Restoring specific files using Windows Backup and Restore on page 78 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually unins
33. book PC TouchSmart models 730887 001 V V HP 215 G1 Notebook PC non touchscreen models 747750 001 V 12 Memory module PC3L 12800 1600 MHz 8 GB 693374 001 V V 4 GB 691740 001 V V 13 Rear corner covers 2 included with the bottom cover V V 14 WLAN module Atheros AR9485 802 11 b g n 1x1 WiFi Adapter 675794 001 V V Broadcom BCM943228HMB 802 11 a b g n 2x2 WiFi 730668 001 V V Bluetooth 4 0 Combo Adapter Ralink RT3290LE 802 11 b g n 1x1 WiFi Bluetooth 690020 001 V V 4 0 Combo Adapter Realtek RTL8188EE 802 11 b g n 1x1 WiFi Adapter 709848 001 V V 15 Power connector cable includes bracket 730900 001 V V 16 RTC battery includes cable and double sided adhesive 738824 001 V V 17 Hard drive does not include hard drive bracket hard drive connector cable or screws 500 GB 5400 rpm 7 0 mm 683802 001 V V 320 GB 5400 rpm 7 0 mm 645193 001 V V Hard Drive Hardware Kit not illustrated includes hard 731424 001 V V drive bracket hard drive connector cable and screws 18 3 cell 36 Wh 3 20 Ah Li ion battery 729892 001 V V 19 Service door 737253 001 V V 18 Chapter 3 Illustrated parts catalog Display assembly subcomponents YNOTE The display assembly subcomponents are for the HP 215 G1 Notebook PC non touchscreen models only HP Pavilion TouchSmart 11 Notebooks HP Pavilion 11 Notebooks and HP 215 G1 Notebook PC with TouchSmart models are spared at the display assembly only Item Compo
34. computer 46 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Remove the left and right rear corner covers 3 The rear corner covers are included in the bottom cover spare part kit spare part number 730887 001 for TouchSmart models and spare part number 747750 001 for HP 215 G1 Notebook PC non touchscreen models Disconnect the wireless antenna cables 1 from the WLAN module Release the wireless antenna cables from the retention clips 2 and routing channel built into the bottom cover Disconnect the display panel cable 3 from the system board Component replacement procedures 47 7 Release the display panel cable from the retention clips 4 and routing channel built into the bottom cover 8 Remove the four Phillips PM2 0x5 5 screws 1 and the two Phillips PM2 5x10 5 screws 2 that secure the display assembly to the computer 9 Open the display hinges 3 as far as they will open 10 Separate the display assembly 4 from the computer Reverse this procedure to install the display assembly 48 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display assembly subcomponents Ey NOTE These procedures are for replacing the display assembly internal components for the HP 215 G1 Notebook PC non touchscreen models only Component Spare part number Antenna Kit includes left and right wireless antenna cables and transceivers
35. covery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Eyf NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 84 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 2 3 4 5 Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from
36. d with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on computers with Windows 7 operating system includes replacement thermal material System board equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system includes replacement thermal material 744185 601 System board equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Professional operating system includes replacement thermal material 744189 001 System board equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 7 operating system includes replacement thermal material 744189 501 744189 601 System board equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system includes replacement thermal material System board equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Professional operating system includes replacement thermal material 744192 001 Keyboard top cover for use in the United States includes keyboard cable and TouchPad Sequential part number listing 25 Spare part Description HP Pavilion 11 Notebook HP 215 G1 Notebook PC number PC HP Pavilion TouchS
37. dates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Eyf NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components Using HP PC Hardware Diagnostics UEFI select models only 71 To start HP PC Hardware Diagnostics UEFI 1 2 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC
38. discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE 28 Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD ma
39. e computer You can also find contact information for the HP website For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 83 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more info
40. e in Thailand 3 pin black Vy 1 83 m 490371 291 Power cord for use in Japan 3 pin black V 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black y 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin V black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black Vy 1 83 m 490371 D01 Power cord for use in Argentina 3 pin V V black 1 83 m 645193 001 320 GB 5400 rpm SATA 7 0 mm hard V V drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 731424 001 659940 001 External DVD RW Double Layer with V SuperMulti Drive 675794 001 Atheros AR9485 802 11 b g n 1x1 V V WiFi Adapter 683802 001 500 GB 5400 rpm SATA 7 0 mm hard V V drive does not include hard drive bracket hard drive connector cable or screws NOTE The hard drive bracket hard drive connector cable and screws are included in the Hard Drive Hardware Kit spare part number 731424 001 690020 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi V V Bluetooth 4 0 Combo Adapter 691740 001 4 GB memory module PC3L 12800 1600 V V MHz 693374 001 8 GB memory module PC3L 12800 1600 V V MHz 709848 001 Realtek RTL8188EE 802 11 b g n 1x1 v V WiFi Adapter 22 Chapter3 Illustrated parts catalog Spare part Description HP Pavilion 11 Notebook
41. eader board on page 60 Fan see Fan on page 61 System board see System board on page 63 Component replacement procedures 67 Remove the speakers 1 Remove the two Phillips PM2 0x3 75 screws 1 and the two Phillips PM2 02 75 screws 2 that secure the speakers to the bottom cover 2 Remove the speakers 3 Reverse this procedure to install the speakers 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named
42. ecurity product description 4 serial number 14 serial number computer 14 service considerations cables 28 connectors 28 plastic parts 27 service door location 13 removal 34 spare part number service labels locating 13 serviceability product description 5 Speaker Kit spare part number 17 23 67 speakers components 7 location 7 removal 67 spare part number specifications computer 73 hard drive 73 supported discs 75 recovery for Windows 8 1 computer models 82 system board removal 63 spare part numbers 17 25 26 63 system recovery for Windows 8 1 computer models 83 system recovery Windows 7 78 18 24 34 17 23 67 system restore point workstation guidelines 30 creating for Windows 8 1 computer models 81 system restore points creating in Windows 7 76 T tools required 27 TouchPad button 10 TouchPad button board removal 58 spare part number 17 24 58 TouchPad components 10 TouchPad zone 10 transporting guidelines 30 traveling with the computer 14 U USB port 11 12 V vents 11 video product description 2 WwW webcamera light 6 webcamera location 6 webcamera microphone module removal 49 spare part number 19 26 49 Windows File History 82 restoring files 82 Windows 7 Backup and Restore restoring files 78 Windows 8 1 system restore point 81 Windows key 8 wireless antenna removal 51 spare part number 19 49 wireless antenna location 6 wireless certification label 14 wireless light 9
43. eded Creating backups 1 Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software You can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support through the HP
44. ee eee eeeetneeeeeeeeeeetaeeeeeeeeeeennaeees 84 Removing the HP Recovery partition cceceeceeeeeeeeeeeeenneeeeeeeeaaeeeeeeeaeeeeeeeeieeeeeeseaes 84 11 Power cord set reguiremeniS 5s cessessxnsncevvsnssnvinseveraysnsccaseonsosuntvervessiuninadevenssnnanaasueaaseineeunenisrasdevesdinbinasenenas 86 Requirements for all countries ceccecceceeeeeeeeeeeeeeeaaeaeeceeeeeeeeeeeceesecaaaaeeeeeeeeeeeeeesesedsencsieeeeeeeeeeees 86 Requirements for specific countries and regions cceeeeeeeeeeeeeceecaaecaecaeceeeeeeeeeeeeeeeeeeeeeeeteeenetes 87 TE PRS SI NINES E nce nize E ET E E E S es oun dad E E A E SE E E DRE 89 NRA OX A EPOE PEO ENEE 90 1 Product description Category Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC Product Name HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC Processor e AMD A6 1450 1 4 GHz turbo 1 0 GHz processor V V 2 0 MB L2 cache DDR3L 1066 MHz quad core 8 W with dynamic configurable TDP 15 W e AMD A4 1250 1 0 GHz processor 1 0 MB L2 cache DDR3L 1333 MHz dual core 8 W Chipset AMD system on chip SoC fusion controller hub FCH V V integrated in accelerated processing unit APU Graphics Internal graphics V v e AMD Radeon HD 8250 Graphics on computer models equipped with an AMD A6 1450 processor e AMD Radeon HD 8210 Graphics on computer models equip
45. elect File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions 70 Chapter 7 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Downloading a Windows 7 BIOS update 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update E NOTE If you connect your computer to a network consult the network administrator before installing any software up
46. emove the heat sink 2 Ey NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it Ey NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is used on the processor 1 and the heat sink section 2 that services it 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the heat sink Speakers Description Spare part number Speaker Kit includes left and right speakers and cables 730890 001 Before removing the speakers follow these steps L PpP bP Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 and then remove the following components a b a 9 h Service door see Service door on page 34 Hard drive see Hard drive on page 35 Display assembly see Display assembly on page 46 Bottom cover see Bottom cover on page 54 Media card reader board see Media card r
47. emove the service door see Service door on page 34 Remove the RTC battery 1 2 Disconnect the RTC battery cable 1 from the system board Release the RTC battery cable 2 from the routing channel built into the bottom cover 40 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Detach the RTC battery 3 from the bottom cover The RTC battery is attached to the bottom cover by double sided tape 4 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 41 Display panel Ey NOTE These procedures are for replacing the display panel for HP 215 G1 PC non touchscreen models only For procedures to replace the display assembly for the HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC or the HP 215 G1 PC TouchSmart models see Display assembly on page 46 For procedures to replace the display assembly subcomponents for the HP 215 G1 PC non touchscreen models see Display assembly on page 46 and then Display assembly subcomponents on page 49 Description Spare part number Display bezel 744179 001 Display panel 11 6 inch 29 46 cm flat display panel HD WLED AG 1366 x 768 3 6 mm 744182 001 Standard Viewing Angle non touchscreen y IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel follow
48. er on page 83 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Using the HP Recovery partition on page 83 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer iss
49. graphics 744185 001 V subsystem with UMA memory for use on computers with Windows 7 operating system Equipped with an AMD A4 1250 processor a graphics 744185 501 V subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system Equipped with an AMD A4 1250 processor a graphics 744185 601 V subsystem with UMA memory for use on computers with Windows 8 1 Professional operating system Equipped with an AMD A6 1450 processor a graphics 744790 501 V subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system Equipped with an AMD A6 1450 processor a graphics 744189 001 V subsystem with UMA memory for use on computers with Windows 7 operating system Equipped with an AMD A6 1450 processor a graphics 744189 501 V subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system Equipped with an AMD A6 1450 processor a graphics 744189 601 V subsystem with UMA memory for use on computers with Windows 8 1 Professional operating system 9 Heat sink includes 4 captive screws and replacement 730902 001 V V thermal material 10 Speaker Kit includes left and right speakers and cables 730890 001 V V 11 Bottom cover includes left and right corner covers items 13 Computer major components 17 Item Component Spare part HP Pavilion HP 215 G1 number TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Note
50. he battery 3 Reverse this procedure to install the battery Component replacement procedures 33 Service door Description Spare part number Service door 737253 001 Before removing the service door follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 Remove the service door 1 Lift up on the rear edge of the service door 1 until the left and right sides detach from the computer 2 Remove the service door 2 Reverse this procedure to install the service door 34 Chapter5 Removal and replacement procedures for Customer Self Repair parts Hard drive NOTE The hard drive spare part kit does not include the hard drive bracket hard drive connector cable and screws These components are included in the Hard Drive Hardware Kit spare part number 731424 001 Description Spare part number 500 GB 5400 rpm 7 0 mm 683802 001 320 GB 5400 rpm 7 0 mm 645193 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating s
51. he computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 27 Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are
52. illips PM2 0x5 5 screws 1 and the Phillips PM2 5x10 5 screw 2 that secure the display assembly right hinge to the computer Open the display assembly right hinge 3 as far as it will open Disconnect the power connector cable 4 from the system board Release the power connector cable from the retention clips 5 and routing channel built into the bottom cover 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Release the power connector 6 from the clips and mold built into the bottom cover oh 6 Remove the power connector cable Reverse this procedure to install the power connector cable Component replacement procedures 53 Bottom cover Description Spare part number TouchSmart models includes left and right corner covers 730887 001 HP 215 G1 Notebook PC non touchscreen models includes left and right corner covers 747750 001 Before removing the bottom cover follow these steps 1 Po g ee n 7 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service door see Service door on page 34 Disconnect the RTC battery cable from the s
53. ing Customer Self Repair parts Make special note of each screw size and location during removal and replacement 32 Chapter5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 3 cell 36 Wh 3 20 Ah Li ion battery 729892 001 Before removing the battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Position the computer with the rear toward you 3 Slide the battery lock latch 1 to the unlocked position Ey NOTE The battery lock latch automatically returns to its original position when the battery is removed 4 Slide the battery release latch 2 to release the battery 5 Remove t
54. k Remove the two Phillips PM2 0x4 5 screws 3 that secure the fan to the system board Row ON Remove the fan 4 Reverse this procedure to install the fan Component replacement procedures 61 Monitor connector board Description Spare part number Monitor connector board includes cable 730901 001 Before removing the monitor connector board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the monitor connector board Disconnect the monitor connector board cable 1 from the system board 2 Remove the Phillips PM2 0x2 25 broad head screw 2 that secures the monitor connector board to the top cover amp Remove the monitor connector board 3 and cable Reverse this procedure to install the monitor connector board 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts System board Ef NOTE The system board spare part kit include
55. l life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http Awww hp com recycle 89 Index A AC adapter spare partnumber 24 AC adapter light 12 AC adapter spare part numbers 21 23 action key 8 antenna removal 51 spare part number Antenna Kit spare partnumber 24 Antenna Kit spare part number 19 49 antenna location 6 audio in jack 12 audio product description 2 audio out jack 12 19 49 B backups for Windows 8 1 computer models 81 Windows 7 75 battery removal 33 spare part number battery bay 13 battery lock latch 13 battery release latch 13 18 23 33 BIOS downloading 70 updating 69 Bluetooth label 14 boot order changing HP Recovery Manager for Windows 8 1 computer models 84 changing in Windows 7 80 bottom 14 bottom components 13 bottom cover removal 54 spare partnumber 17 23 spare part numbers 54 90 Index button components 7 buttons power 7 TouchPad 10 Cc cables service considerations 28 caps lock light 9 chipset product description 1 components bottom 13 buttons 7 display 6 keys 8 leftside 11 lights 9 right side 12 speakers 7 TouchPad 10 computer major components 15 specifications 73 con
56. le ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment 30 Chapter4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with
57. m 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the power button board 1 Remove the two Phillips PM2 0x2 75 screws 1 that secure the power button board to the top cover id Detach the power button board cable 2 from the top cover The power button board cable is attached to the top cover with double sided tape 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the power button board 3 and cable Reverse this procedure to install the power button board Component replacement procedures 57 TouchPad button board Description Spare part number TouchPad button board includes TouchPad cable TouchPad button board cable and 730898 001 TouchPad button board bracket Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from
58. mart 11 Notebook PC 744192 161 Keyboard top cover for use in Latin America V includes keyboard cable and TouchPad 744192 DB1 Keyboard top cover for use in Canada V includes keyboard cable and TouchPad 744789 501 System board equipped with an AMD V A4 1250 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system includes replacement thermal material 744790 501 System board equipped with an AMD V A6 1450 processor a graphics subsystem with UMA memory for use on computers with Windows 8 1 Standard operating system includes replacement thermal material 747750 001 Bottom cover for HP 215 G1 Notebook PC V non touchscreen models includes left and right corner covers 753948 001 11 6 inch 29 46 cm AG SVA LED V V TouchSmart touchscreen display assembly 754263 001 Webcamera microphone module for HP 215 V G1 Notebook PC non touchscreen models 26 Chapter3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e __ Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures PY NOTE As you remove each subassembly from t
59. menu 4 Action keys Execute frequently used system functions Chapter 2 External component identification Item 1 Component Power light Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light e Amber Computer sound is off e Off Computer sound is on 4 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off Lights 9 TouchPad Item Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification Left side Item 1 Component Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deter
60. n page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the media card reader board 1 Release the ZIF connector 1 to which the media card reader board cable is attached and then disconnect the media card reader board cable from the system board 2 Remove the Phillips PM2 0x4 5 screw 2 that secures the media card reader board to the top cover 3 Remove the media card reader board 3 and cable Reverse this procedure to install the media card reader board 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fan Description Spare part number Fan includes cable and cowling 730903 001 Before removing the fan follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the fan 1 Disconnect the fan cable 1 from the system board Detach the cowling tape 2 that secures the fan to the heat sin
61. nd replacement procedures for Authorized Service Provider parts cccccceesesssssesseseeees 40 Component replacement procedures cccecceecceceeeeeeeeeeeeeeeeacaaeaaecaeceeeeeeeeeeeeeeeteceeceacenuecaeeaeeeeeees 40 RUG batle ercasiccseiinico oo iin A E EE TTE 40 Display Panel ciccsivesassacectersssaadutessspnaduddcssasaadadecassanadareeesaaaabddbaduasuanaeaediantanndacdusssanndiuauaseh 42 Display assemDIy ee eee EA 46 Display assembly subcomponents eee eeeeeece eee eeeteee eter eee eeaaae eter eeeeeaaaeeeeeeeeeeiaeeeeeeeeeeaaas 49 Power conneclor Cable siciccsesccctecectitvecedacanesnvtictedngesd tatereesdadeateaeeseiadettiabelandenreertahees 52 BOUOIM COVER arsi nrinn anean aa aaa aa Aaaa aa ee e aa KAE aE Ea RAEE E 54 Power button board sessnecsceriiicscvanic ori Tark dia n E TEE 56 TouchPad button boar secsieinirioseenirinisosiiiiii iaia EAA 58 Media card reader board eccccceeeeetet eee eennee eee e ete eenaeeeeeeeeeaaeeeeeeseeenaeeeeeseeeiaeeeeeeseeaas 60 FAM cas bade daca aiea e E devs daadecsta venues deeviaa de Seiaeeaeauedee Pisa diese R A E aa 61 Monitor connector Board wescci cccsetiiacdesterertaedeedetieiaetenisieeeateneeieadteenaeiend aaa 62 System DOAN 20 eceeceeecceeeeeseecceaeeeseceneeeeseecaeaeeenaecaaaensauecaaeenesaceaaeesssaccaeeeenecceeteeeneccedenteeanes 63 FIGALSUAK eet deve stuneateettunadc et teazswasias sie vende a aa aE a aE TAa 65 SPCAKEMS o crcnasautestnraaadacde
62. necessary to replace the display panel cable a Release the microphone 1 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts b Carefully release the cable from the channel guides 2 and remove the display panel cable 3 4 If itis necessary to replace the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are attached to the display back cover with double sided tape b Release the wireless antenna cables from the clips 2 built into the display back cover c Remove the wireless antenna cables and transceivers 3 Reverse this procedure to install the display assembly subcomponents Component replacement procedures 51 Power connector cable Description Spare part number Power connector cable includes bracket 730900 001 Before removing the power connector cable follow these steps 1 aS oo N Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 Remove the service door see Service door on page 34 Remove the power connector cable 1 o P Remove the two Ph
63. nectors service considerations 28 D deleted files restoring for Windows 8 1 computer models 82 restoring in Windows 7 78 display assembly removal 46 spare partnumber 16 26 46 spare partnumbers 49 subcomponents 19 display assembly subcomponents removal 49 display back cover spare part numbers 19 49 display bezel spare part number display components 6 display hinge removal 50 spare part number 19 42 19 49 Display Hinge Kit spare part number 19 25 49 display panel removal 42 spare part number display panel cable removal 50 spare part number display panel product description 1 display screws spare part number 19 25 49 display switch 6 drives preventing damage 28 DVD RW Double Layer with SuperMulti Drive precautions 28 spare part number 19 42 19 49 51 20 22 E electrostatic discharge 29 equipment guidelines 31 esc key 8 Ethernet product description 2 external media cards product description 3 external monitor port 11 F fan removal 61 spare part number flat panel spare partnumber 25 fn key 8 17 24 61 G graphics product description 1 grounding guidelines 29 guidelines equipment 31 grounding 29 packaging 30 transporting 30 workstation 30 H hard drive precautions 28 product description 2 removal 35 spare part numbers 22 35 specifications 73 hard drive bracket illustrated 20 removal 36 hard drive connector cable illustrated 20 removal 36 Hard D
64. nent Spare part number 1 Display bezel 744179 001 2 Display panel cable includes webcamera microphone module cable 744180 001 3 Webcamera microphone module 754263 001 4 Antenna Kit includes left and right wireless antenna cables and transceivers 744177 001 5 11 6 inch 29 46 cm flat display panel HD WLED AG 1366 x 768 3 6 mm 744182 001 standard viewing angle non touchscreen 6 Display Hinge Kit includes left and right hinges 744181 001 7 Display back cover 744178 001 Screw pad and display screws not illustrated 744184 001 Display assembly subcomponents 19 Mass storage devices Item Component Spare part HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC 1 Hard drive does not include hard drive bracket hard drive connector cable or screws 500 GB 5400 rpm 7 0 mm 683802 001 V V 320 GB 5400 rpm 7 0 mm 645193 001 V V Hard Drive Hardware Kit includes 731424 001 V y 2a Hard drive bracket 2b Hard drive connector cable Screws not illustrated 3 External DVD RW Double Layer with SuperMulti Drive 659940 001 y 20 Chapter3 Illustrated parts catalog Miscellaneous parts Component Spare part HP Pavilion 11 HP 215 G1 number Notebook PC Notebook PC HP Pavilion TouchSmart 11 Notebook PC AC adapter 65 W HP Smart AC adapter non PFC 4 5 mm 710412 001 V V 65 W HP Smart AC adapter non PFC select models only
65. ng using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage gt Disk Management If the recovery partition is present a Recovery drive is listed in the window Ey NOTE Recovery discs have been included if your computer did not ship with a recovery partition ths 2 3 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen Click System Recovery in the HP Recovery Manager window Follow the on screen instructions Recovering using the recovery media 1 2 If possible back up all personal files Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer Ey NOTE If the computer does
66. not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 80 Press f9 at system bootup Select the optical drive or the flash drive Follow the on screen instructions Restore and recovery 79 Changing the computer boot order To change the boot order for recovery discs 1 2 3 Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 2 3 4 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select the flash drive from the boot options window 80 Chapter9 Windows 7 Backing up restoring and recovering 10 Windows 8 1 Backing up restoring and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system YNOTE This chapter describes an overview of backing up restoring and recovering options For more details
67. ny device cable or cord Downloading a Windows 8 1 BIOS update 1 2 3 4 From the Start screen type support and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 2 3 From the Start screen type e and then s
68. or non touchscreen models only Chapter 1 Product description Category Operating system Serviceability Description Web only support Windows 8 1 Professional 64 Windows 8 1 Enterprise 64 Windows 8 1 Multi Language 64 Windows 8 1 Emerging Markets 64 Windows 8 1 Chinese Markets 64 End user replaceable parts AC adapter Battery system Hard drive Memory WLAN module HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC HP 215 G1 Notebook PC 2 External component identification Display Item Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs NOTE To setup a WLAN and connect to the Internet you need a broadband modem either DSL or cable purchased separately high speed Internet service purchased from an Internet service provider and a wireless router purchased separately 3 Webcamera light On The webcamera is in use 4 Webcamera Records video captures still photographs and provides access to video conferences and online chat by means of streaming video 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For op
69. ped with an AMD A4 1250 processor Support for DX11 HD decode and HDMI Panel e 11 6 in 29 5 cm 1366x768 high definition HD V V white light emitting diode WLED AntiGlare TouchSmart touchscreen with MultiTouch enabled 16 9 standard viewing angle typical brightness 200 cd m nits flat 3 6 mm for computer models with Windows 8 1 Supports low voltage differential signaling LVDS e 11 6 in 29 5 cm 1366x768 HD WLED AntiGlare 16 9 standard viewing angle typical brightness 200 cd m nits non touchscreen flat 3 6 mm for computer models with Windows 7 2 Category Memory Hard drive Optical drive Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC One customer accessible upgradable memory module V V slot Supports e 1333 MHZ at 1 35 V single channel DDR3L 1600 MHz downgrade to 1333 MHz for use with A4 1250 processors e 1066 MHz at 1 35 V single channel DDR3L 1600 MHz downgrade to 1066 MHz for use with A6 1450 processors Support for up to 8192 MB of system RAM in the following configurations e 8192 MB x1 e 4096 MB x 1 Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 V V in thickness Support for Serial ATA Support for HP 3D hard drive protection Support for the following hard drives e 500 GB 5400 rpm e 320 GB 5400 rpm Support for external DVD RW Double Layer with V SuperMulti Drive Audio and
70. r 675794 001 Broadcom BCM943228HMB 802 11 a b g n 2x2 WiFi Bluetooth 4 0 Combo Adapter 730668 001 Ralink RT3290LE 802 11 b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL8188EE 802 11 b g n 1x1 WiFi Adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 2 3 4 Remove the battery see Battery on page 33 5 Remove the service door see Service door on page 34 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ey NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 2 Remove the Phillips PM2 0x3 5 screw 2
71. rating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Hard drive specifications 500 GB 5400 rpm 320 GB 5400 rpm Dimensions Height 7 0 mm 7 0 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Computer specifications 73 500 GB 5400 rpm 320 GB 5400 rpm Transfer rate synchronous maximum 1 1 GB sec 1 1 GB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 74 Chapter 8 Specifications 9 Windows 7 Backing up restoring and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever ne
72. rent but it may not prevent the computer from being mishandled or stolen 2 External monitor port Connects an external VGA monitor or projector 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 USB 2 0 port Connects an optional USB device 5 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD memory cards 6 7 Hard drive light Power light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power Left side 11 Right side 0O G8 Item Component Description 1 Audio out headphone jack Audio in Connects optional powered stereo speakers microphone jack headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adj
73. rive Hardware Kit contents 20 18 20 spare part number 18 20 24 hard drive light 11 HDMI port 12 headphone jack 12 heat sink removal 65 spare part number 17 24 65 HP Recovery Manager correcting boot problems for Windows 8 1 computer models 84 for Windows 8 1 computer models 83 starting for Windows 8 1 computer models 84 HP Recovery Manager Windows 7 78 HP Recovery media creating for Windows 8 computer models 81 recovery for Windows 8 1 computer models 84 HP Recovery partition for Windows 8 1 computer models 84 recovery for Windows 8 1 computer models 83 removing for Windows 8 1 computer models 84 J jacks audio in 12 audio out 12 headphone 12 microphone 12 network 12 RJ45 12 K key components 8 keyboard top cover removal 54 spare part numbers 23 24 25 26 keys action 8 esc 8 fn 8 operating system 8 Windows 8 16 17 L labels Bluetooth 14 regulatory 14 serialnumber 14 service 13 wireless certification 14 WLAN 14 left side components 11 light components 9 lights AC adapter 12 caps lock 9 hard drive 11 mute 9 power 9 11 webcamera 6 wireless 9 M mass storage device illustrated 20 precautions 28 spare partnumbers 20 media card reader board removal 60 spare part number 17 24 60 memory card reader 11 memory module product description 2 removal 39 spare part numbers 18 22 39 microphone location 6 product description 2 microphone jack 12 minimized image creating for
74. rmation and steps see Help and Support From the Start screen type help and then select Help and Support e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions e Ifyou want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image 82 Chapter 10 Windows 8 1 Backing up restoring and recovering Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 83 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 83 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manag
75. rvcetesecveiadeveta chat ees donee a TE Gatien Hiden dead ase 27 Service CONSIGEFALIONS sii sidedicesiasidentevsanatdastusveanndacdesevanadenteshunwsdagteateaaneddaestvanncahipesvanscddieanieancauseeaananete 27 Plastic DAMS esas anse hte de crete tetas eiar aa aaa a deere ie a a a aaa K tedartede dive 27 Cables and COMMCCUONS sursin a a a a aa a e S E 28 Drive Nanding ensiksi ieni aT A ENEA i e 28 Grounding guidelines 000 eee eee cette eee ete e ee eee etre nea ae etree ANAN ENNAN NAAA NEAN NAA DAANA KEKANA RANNE 29 Electrostatic discharge damage eect ceeeeee eee eeeneneeeeeeeeaeeeeeeeaaeeeeseeenaeeeeeeeiaeeeeseeeaas 29 Packaging and transporting guidelines 2 0 0 cece e ce eeetete tees eeeeetteeeeeeeeeenaeees 30 Workstation guidelines ccccccceceeeeeeeeneeeeeeeeseeeeneeeeeeeeeeeeenaeeeees 30 5 Removal and replacement procedures for Customer Self Repair parts eeeeeeeeeeeeeeeeeeeeeeeees 32 Component replacement procedures cecceccecceeeeceeeeeeeseceeceaacaeceeeeeeeeeeeeeeeesesecccccsusaecaeeeseeeetees 32 UCI a secre saiesceacee say eines ante suse cae T a se es ducane esse E T 33 Service GOON oi seasaevvnczastaestes vidswus saeerach a aa a alee ads dM tet eden eae 34 Hard drive moserne iinun iandae aiaa aaiae tnaa ad aa aaa at aaiae e ai a aaea da 35 vii WLAN MOGUIG we sitce eho fects act sstidanenaudddacantaitidds a a a a aaa daaa N 37 Memory MOUIE scaena aa a a 39 6 Removal a
76. s replacement thermal material Description Spare part number HP Pavilion TouchSmart 11 Notebook PC HP Pavilion 11 Notebook PC Equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on 744789 501 computers with Windows 8 1 Standard operating system Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on 744790 501 computers with the Windows 8 1 Standard operating system HP 215 G1 Notebook PC Equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on 744185 001 computers with Windows 7 operating system Equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on 744185 501 computers with Windows 8 1 Standard operating system Equipped with an AMD A4 1250 processor a graphics subsystem with UMA memory for use on 744185 601 computers with Windows 8 1 Professional operating system Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on 744189 001 computers with Windows 7 operating system Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on 744189 501 computers with Windows 8 1 Standard operating system Equipped with an AMD A6 1450 processor a graphics subsystem with UMA memory for use on 744189 601 computers with Windows 8 1 Professional operating system Before removing the system board follow these steps 1
77. sssssnnsenunnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ne 75 Creating DACKUDS 00 cee ti errr arina AAEE AEEA EETA NAE AE EE 75 Creating recovery media to recover the original system seessssssrrsssesrrresreerrsssrrrrnsssens 75 What you need to KNOW oceuirpossssiisrstiiiioiini iinn AEA 75 Creating the recovery media esessssssseserrrrrssssterrrrrrrsssrereerrnnnssnne 76 Creating system restore points ssseeeeesrressessrrrsesetrnnanatnnnnnnaeeennnaaanannndaattenanaaaaannnaaaeeenaaann aa 76 viii What you need to KMOW ccceccieccccteeedceceeneeedddecetenedseaaesseeseaaaeteeneseanentendecaceneneteene 76 Creating a system restore point eee cee eee ee eeeee eter eee eeeaaeeeeeeeeeetaeeeeeeeeeeaaes 76 Backing up system and personal information 0 0 0 0 cceeeeeceeeeeeeeeeeeeeeeeeteeeeeeeetaeeeeeeeenaaees 76 Tips for a successful backup ccceceeeeeeeeeeeecnecaeeeeceeeeeeeeeeeeeeadeneneeneenaeenaees 77 What you need to KNOW 0 0 0 eeeeeeee tenner cette eenee ee eee teeeeeeeiaeeeeeeetiieeeeeeenneeeeerenea 77 Creating a backup using Windows Backup and Restore 0seeseee 77 Rest re and FECOVEY nueisiu A ERE AAEE A AAA 78 Restoring to a previous system restore point eesssssssssrirsssstsetrrrststtttrrnsssntttnnnnsnsntenn nnn 78 Restoring specific files sic iaseeneeciatieet nalecdegs ehadedeiel EEEE EEE 78 Restoring specific files using Windows Backup and Restore
78. talling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup Ey NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering
79. that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 37 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ey NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 38 Chapter5 Removal and replacement procedures for Customer Self Repair parts Memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS Z CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS refer to Updating the BIOS on page 69 Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 noe e N Remove the service door see Service door on page
80. the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door on page 34 b Display assembly see Display assembly on page 46 c Bottom cover see Bottom cover on page 54 Remove the TouchPad button board 1 Release the ZIF connector 1 to which the TouchPad board cable is attached and then disconnect the TouchPad board cable from the TouchPad board 2 Remove the two Phillips PM2 0x4 5 screws 2 that secure the TouchPad button board to the top cover 3 Remove the TouchPad button board bracket 3 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the TouchPad button board 4 and cables Reverse this procedure to install the TouchPad button board Component replacement procedures 59 Media card reader board Description Spare part number Media card reader board includes cable 730897 001 Before removing the media card reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 33 and then remove the following components a Service door see Service door o
81. the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 78 and partial restores see Restoring specific files on page 78 try them before using HP Recovery Manager to recover your system e A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 78 Chapter 9 Windows 7 Backing up restoring and recovering If the recovery media do not work you can obtain recovery discs for your system from support through the HP website Go to http www hp com support select your country or region and follow the on screen instructions The Minimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recoveri
82. timal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region 6 Chapter 2 External component identification Buttons and speakers Item Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer 2 Speakers 2 Produce sound Buttons and speakers 7 8 Item Component Description 1 esc key Reveals system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key e Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen e Windows 7 Displays the Windows Start
83. to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change your mind you can undo the restoration e You should create system restore points o Before you add or change software or hardware Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 78 Backing up system and personal information 76 Your computer stores information that is important to you such as files emails and photos and you will
84. ues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition The HP Recovery partition allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working Restore and recovery 83 To start HP Recovery Manager from the HP Recovery partition 1 2 3 Press f11 while the computer boots or Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select HP Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Re
85. ust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 port Connect optional USB devices 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 RJ 45 network jack Connects a network cable 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using battery power 6 Power connector Connects an AC adapter 12 Chapter 2 External component identification Bottom Item Component Description 1 Service door Provides access to the hard drive bay the WLAN module slot and the memory module slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact
86. video Integrated HP TrueVision webcamera HD 1280x720 by V V 30 frames per second fixed no tilt with activity light Single digital microphone with appropriate echo cancellation and noise suppression software dts Sound uses Realtek ALC3227 GR audio codec Two speakers Ethernet Integrated 10 100 network interface card NIC V V Chapter 1 Product description Category Description HP Pavilion HP 215 G1 TouchSmart 11 Notebook PC Notebook PC HP Pavilion 11 Notebook PC Wireless Integrated wireless local area network WLAN options V V by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats e Broadcom BCM943228HMB 802 11 a b g n 2x2 WiFi Bluetooth 4 0 Combo Adapter e Qualcomm Atheros AR9485 802 11 b g n 1x1 WiFi Adapter select models only e Ralink RT3290LE 802 11 b g n 1x1 WiFi Bluetooth 4 0 Combo Adapter e Realtek RTL8188EE 802 11 b g n 1x1 WiFi Adapter Compatible with Miracast certified devices for Windows V V 8 1 External media HP multiformat Micro Digital Media Reader Slot with V V cards push push technology Reads data from and writes data to digital memory cards Supports the following e Secure Digital SD e Secure Digital High Capacity SDHC Memory Card e Secure Digital eXtended Capacity SDXC Memory Card Ports e AC adapter HP Smart pin plug 4 5 mm barrel V V e Audio one combo audio out headphone audio in microphone jack
87. want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Chapter 9 Windows 7 Backing up restoring and recovering Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot i 2 4 Display the screen you want to save Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the amount of free space on your backup storage device before you back up You should
88. y not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 29 Packaging and transporting
89. ystem Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 33 oP P pN Remove the service door see Service door on page 34 Remove the hard drive 1 Disconnect the hard drive connector cable 1 from the system board 2 Release the hard drive connector cable from the routing channel 2 built into the base enclosure p Remove the four Phillips PM2 0x2 75 screws 3 that secure the hard drive to the computer tSt f Component replacement procedures 35 4 Remove the hard drive j 1 l il 1 1 0 i 1 5 If it is necessary to disassemble the hard drive perform the following steps a Position the hard drive with the connector toward you Disconnect the hard drive connector cable 1 from the hard drive c Remove the four Phillips PM3 0x3 25 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector cable and screws are available in the Hard Drive Hardware Kit spare part number 731424 001 i a aa a T a a S i i n n a aa Reverse this procedure to install the hard drive 36 Chapter5 Removal and replacement procedures for Customer Self Repair parts WLAN module Description Spare part number Atheros AR9485 802 11 b g n 1x1 WiFi Adapte
90. ystem board see RTC battery on page 40 Remove the display assembly see Display assembly on page 46 Ey NOTE When replacing the bottom cover be sure that the RTC battery is removed from the defective bottom cover and installed in the replacement bottomcover Remove the bottom cover 1 N Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board Release the ZIF connector 2 to which the TouchPad button board cable is attached and then disconnect the TouchPad button board cable from the system board 54 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Release the ZIF connector 3 to which the power button board ribbon cable is attached and then disconnect the power button board ribbon cable from the system board 4 Remove the thirteen Phillips PM2 0x4 5 screws that secure the bottom cover to the top cover Component replacement procedures 55 5 Remove the bottom cover from the top cover Reverse this procedure to install the bottom cover Power button board Description Spare part number Power button board includes cable 730899 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating syste
91. ystem of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer 86 Chapter11 Power cord set requirements Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and regions 87 Country region Accredited agency Applicable note number The United States UL 2 A The flexible cord must be Type HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15

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