UPS Out-of-Band Management Card Manual
Contents
1. Out of Band Management Card AP9608 Installation Manual Related Documents For information on using the Out of Band A Management Card after installation and startup see the online User s Guide specific to your UPS model These manuals are in PDF Portable Document Format e User s Guide Out of Band Management Card for APC Silcon DP300E Series UPSs 990 6032A e User s Guide Out of Band Management Card for APC Smart UPS and Matrix UPS UPSs 990 0715 e User s Guide Out of Band Management Card for APC Symmetra Power Array 990 0714 If you received a CD with your Out of Band Management Card obtain the User s Guide from that CD If you did not receive a CD go to http www apc com support click User Manuals and download the appropriate User s Guide from the list under Out of Band Management Card Contents Preliminary Information 1 Product Description eee eee 1 Capabilities 1 Hardware requirements 1 Front panel 2 Handling 2 Initial inspection 3 Inventory 3 Please recycle 3 Installation and Configuration 4 Installation o iee i a a i es 4 Configuration eos urea T 5 Required initial configuration 5 Accessing the card s settings 5 Configuring the required settings 7 Configuring optional settings 8 Completing the configuration 8 Powering the modem 9 Product Information 11 Warranty and Service Information 11 Limited warranty2. Installation and Configuration Installation Installation First install your UPS and then install the Out of Band procedure Management Card 1 Shut down protected equipment and turn off the UPS 2 Use a 2 Phillips head screwdriver to remove the two screws holding the plate that covers the card slot Save the screws and the plate 3 Slide the card into the slot as shown below until the front panel of the card is flush with the front of the slot Warning Inserting the card upside down A can damage the card Align the sides of the printed circuit board with the locating guides in the sides of the slot In a UPS the slot may be horizontal or vertical 4 Secure the card with the screws that you removed in Step 2 5 Turn on the UPS and the protected equipment 6 Confirm that the status LED on the card is on continuously If the LED flashes rapidly the card has failed its power on self test call APC Customer Support for assistance Note See the enclosed addendum Installation of Multiple Management Cards APC part number 990 0231B Continued on next page Configuration Required initial configuration Accessing the card s settings You must configure the following settings locally before you can start remote operation of the card Communication parameters Password protection Time and date You can change any of these settings later through the remote connection To configure the initial settings fo
3. Monitoring Card and the APC Web SNMP Management Card Continued on next page Product Description continued Front panel Handling Management Port M eos e APC AP9608 Out of Band Management Card The port used for configuration remote o Management management and paging by modem For Port specifications see Management port on page 14 a T th Condition indicated Off The card is off The card is on with no user On continuously logged on Status LED Single short A user is logged on or is flashes logging on Doublg short Lockout is in progress flashes Rapidly The card failed its power on repeaung self test flashes The Out of Band Management Card is shipped in a conductive bag to dissipate damaging electrostatic charges e Leave the card in the bag until you are ready to install it e Handle the card by the end plate only e Do not touch the printed circuit board PCB or other components Continued on next page Product Description continued Initial Unpack the card and notify the carrier and place of purchase inspection immediately if the card was damaged during shipping Inventory The shipment contains the Out of Band Management Card a null modem cable 940 0103 and this Installation Guide Please recycle The shipping materials for the card are recyclable Save them for later reuse or dispose of them appropriately
4. 11 Obtaining service 11 Warranty exclusions 11 Contacting Customer Support 12 Life Support Policy 13 General policy 13 Examples of life support devices 13 Specifications 2 2 2002 ee 14 Management port 14 Product specifications 15 Approvals 15 Preliminary Information Product Description Capabilities The Out of Band Management Card AP9608 is an American Power Conversion APC management product that allows you to monitor and control your APC uninterruptible power supply UPS by using a modem The card provides the following features for remote management e Remote UPS status display e Remote UPS control for example safe reboot during a power outage or when the server has been shut down e Data and event logging e Operator paging in case of trouble Hardware The Out of Band Management Card requires the following requirements e An APC UPS model that has a card slot Smart UPS Matrix UPS Symmetra or Silcon DP300E Series e A telephone line for paging or remote management e A dumb terminal or a computer running a terminal emulation program such as HyperTerminal for configuration e A computer with modem and terminal emulation software such as HyperTerminal for remote management The modem must be able to interpret industry standard AT commands e One null modem cable 940 0103 supplied You can also use the Out of Band Management Card with the APC Environmental
5. PC Web site to find answers to frequently asked questions FAQs to access documents in the APC knowledge base and to submit customer support requests http www ape com Corporate Headquarters Connect by links to APC Web pages for specific countries and regions each of which provides customer support information http www apc com support Submit customer support requests e Contact an APC Customer Support center by telephone or e mail Regional centers APC Headquarters U S and Canada 1 800 800 4272 toll free 1 401 789 5735 United States Taun Aneta apctchla apcc com Europe Middle East 353 91 702020 Ireland Africa apceurtech apcc com 03 5434 2021 Japan Jsupport apcc com Local country specific centers go to http www apc com support contact for contact information e Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support Entire contents copyright 2001 American Power Conversion All rights reserved Reproduction in whole or in part without permission is prohibited APC the APC logo Matrix UPS Power Array Silcon Smart UPS and Symmetra are trademarks or registered trademarks of American Power Conversion Corporation All other trademarks product names and corporate names are the property of their respective owners and are used for informational purposes o
6. ata Event Logging 5 Call UPS Settings 6 Paging Setup 7 Measure UPS Status Help lt ENTER gt Display Menu lt ESC gt End Session Note For Symmetra Power Array models menu item is named UPS Status and Diagnostics Continued on next page Configuration continued Configuringthe To configure the required settings required settings 1 2 Type 5 and press ENTER From the Setup menu configure the following settings date and time password case sensitive location baud rate Set the baud rate to 9600 Changes are displayed when you return to the menu Press ESC to return to the Main menu 4 Type 6 and press ENTER Note From the Paging Setup menu change the default Site ID number to a unique Site ID for your site Changes to the communication settings take effect when the card issues modem commands at the end of the session Continued on next page Configuration continued Configuring You can configure optional settings of the Out of Band optional Management Card while you are logged on to perform initial settings configuration or later through a local or remote connection From the Main menu e To configure the paging capability of the card use the Paging Setup option e To customize UPS and modem settings use the Call UPS Settings option which displays the Setup menu e To configure event logging use the Data Format Logging option e To config
7. ay not apply to the purchaser Except as provided above in no event will APC be liable for direct indirect special incidental or consequential damages arising out of the use of this product even if advised of the possibility of such damage Continued on next page Warranty and Service Information continued Warranty exclusions continued Contacting Customer Support Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise This warranty gives you specific legal rights and you may also have other rights which vary according to jurisdiction To obtain customer support for problems with the Out of Band Management Card 1 Note the serial number and date of purchase of the card and contact Customer Support at a phone number on the back cover of this manual A technician will try to help you solve the problem by phone 2 If you must return the card the technician will give you a return material authorization RMA number If the warranty expired you will be charged for repair or replacement of the card a Pack the card carefully The warranty does not cover damage sustained in transit Enclose a letter with your name address RMA number and daytime phone number a copy of the sales receipt and a check as payment if applicable b Mark the RMA number clea
8. nly 990 0122C 8 2001
9. r the card 1 Run a terminal emulation program such as Windows Connect the supplied null modem cable 940 0103 to an available serial port on your computer and to the management port on the front panel of the card Note You may need an adapter not supplied to connect the serial port to the cable HyperTerminal Configure the selected serial port with the following communication parameters 9600 bps 8 data bits no parity and 1 stop bit Note Some terminal emulation programs require that you disconnect and reconnect for the new serial settings to take effect Make sure that the status LED is on continuously which indicates that the card is running Then press CTRL P Type the password Note APC uppercase is the default password If the password has been changed enter the new password Continued on next page Configuration continued Introductory screens After you enter the password the card displays a screen that identifies the UPS that is currenly connected to the card For example RGR CRS SCS Soares Symmetra 8000 2 2 Call UPS II by American Power Conversion Corp c Copyright 1994 95 97 All Rights Reserved Site ID 0 Location Physical Location of This UPS Press Any Key to Continue From this first screen press any key to display the Main menu Date Jun 20 01 Time 08 00 07 1 UPS Status 2 UPS Control 3 UPS Characteristics 4 D
10. ring a power failure Product Information Warranty and Service Information Limited warranty Obtaining service Warranty exclusions 10 American Power Conversion APC warrants the Out of Band Management Card to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser To obtain service under warranty you must obtain a returned material authorization RMA number from APC or a designated APC service center Products must be returned to APC or to an APC service center with transportation charges prepaid and must be accompanied by a brief description of the problem and proof of date and place of purchase See Contacting Customer Support on page 12 for more information including packaging shipping and labeling requments for returned products Except as provided herein American Power Conversion makes no warranties express or implied including warranties of mechantability and fitness for a particular purpose Some jurisdictions do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s m
11. rly on the outside of the shipping carton c Return the card by insured prepaid carrier to the address provided by the Customer Support technician Life Support Policy General policy Examples of life support devices 12 American Power Conversion APC does not recommend the use of any of its products in the following situations e In life support applications where failure or malfunction of the APC product can be reasonably expected to cause failure of the life support device or to affect significantly its safety or effectiveness e In direct patient care APC will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to APC that a the risks of injury or damage have been minimized b the customer assumes all such risks and c the liability of American Power Conversion is adequately protected under the circumstances The term life support device includes but is not limited to neonatal oxygen analyzers nerve stimulators whether used for anesthesia pain relief or other purposes autotransfusion devices blood pumps defibrillators arrhythmia detectors and alarms pacemakers hemodialysis systems peritoneal dialysis systems neonatal ventilator incubators ventilators for adults and infants anesthesia ventilators infusion pumps and any other devices designated as critical by the U S FDA Hospital grade wiring devices and leakage current pro
12. tection may be ordered as options on many APC UPS systems APC does not claim that units with this modifications are certified or listed as hospital grade by APC or any other organization Therefore these units do not meet the requirements for use in direct patient care Specifications Management The management port is a standard 9 pin RS 232 serial port communications port with the following characteristics e It is configured as data terminal equipment DTE with no handshaking e It supports bit rates of 1200 2400 9600 and 19 200 bits per second e The data format is 8 data bits 1 start bit 1 stop bit and no parity e The pinout is as follows Pin Function 1 Unused 2 Receive data unput 3 Transmit data output 4 RS 232 high 5 Ground 6 Unused 7 Request to send output 8 Clear to send input 9 Unused Continued on next page 13 Specifications continued Product specifications Approvals 14 Type Item Specification Electrical Operating current dui 45 mAdc typical Physical 1 46 x 4 75 x 4 30 Size H x W x D 3 7 x 12 1 x 10 9 cm j 0 25 Ib Weight 0 11 kg Sha a 0 8 Ib ipping weight pping Welg 0 36 kg Environmental i 0 to 10 000 ft MSL Operating elevation 0 to 3000 m MSL I 0 to 50 000 ft MSL Storage elevation 0 to 15 000 m MSL Operating 25 to 133 F temperature 5 to 45 C 13
13. to 149 F Storage temperature 25 to 65 C i ut 5 95 RH non Operating humidity condensing sas 5 95 RH non Storage humidity condensing Type Approval EMC Verification FCC Class A CE SES EN 55022 Class A EMC Verification EN 50081 2 including TEC 1000 4 2 IEC 1000 4 3 TEC 1000 4 4 Radio Frequency Interference Changes or modifications to this unit not expressly A approved by the party responsible for compliance could void the user s authority to operate this equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with this user manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference The user will bear sole responsibility for correcting such interference This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada WWW apc com APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways e Visit the A
14. ure shutdown delay parameters use the UPS Characteristics option For information on these options see the User s Guide specific to your UPS model available as described in Related Documents on the inside of this manual s front cover Completing the 1 Disconnect the card from the dumb terminal or configuration computer 2 Connect the card to the modem by using a standard modem cable not the null modem cable supplied with the card Continued on next page Configuration continued Completing the configuration continued Powering the modem 3 Complete the necessary connections for your system See the following example of typical connections Server Standard modem cable Out of Band Management Card modem Other modem S 0 UPS Out of Band Management Card 4 Turn on the modem See Powering the modem below Use one of the following methods to provide electrical power to the modem that the Out of Band Management Card requires for remote UPS control and paging Method Advantage Disadvantage Plug the modem into the protected power outlet of the UPS the recommended method Plug the modem into an unprotected electrical outlet The modem operates even under poor power conditions or during a power failure You can turn on the UPS remotely You cannot turn on the UPS remotely Paging will not work du
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