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1. go www vtechphones com Speed dial 6 Enterthetelephone number Press V then press CHAN REMOVE to backspace and make corrections Press REDIAL PAUSE to enter a pause for example a P will be shown if necessary OR Press REDIAL PAUSE to display the last number up to 24 digits long dialed from this phone 7 Press SELECT or PROG to store your entry The screen displays DISTINCT RING and the current setting 8 Press W or A to choose Y for yes if you wish the phone to alert you to calls from this number by assigning a distinctive ringer after the first ring Choose N for a normal ringer 9 Press SELECT or PROG to confirm If you chose Y in step 8 a B will be displayed with the entry Edit a speed dial entry 1 Press and hold the speed dial location key 1 9 of the entry you wish to edit 2 When the screen displays the entry you want to edit press SELECT Then press W or A until EDIT flashes Ww o o i LS xe B o ES fe 3 3 Press SELECT The screen displays the name and number The cursor appears at the beginning of the name Press CHAN REMOVE to backspace or press A and the dial pad keys to edit the name Press SELECT to move on to edit the number Press CHAN REMOVE to backspace and make corrections Press SELECT to move on to edit the distinctive ring setting Press W or A to choose Y for yes if you wish the phone to alert you to calls from this number by assigning a d
2. Batteries 2 User s manual Battery compartment covers 2 www vtechphones com 1 Parts checklist Parts checklist for ia5878 ia5884 Telephone base with wall mounting desktop bracket Handsets 3 Chargers 2 Telephone line cord Base power adapter ooooQ Telephone base with wall Charger power adapters 2 mounting desktop bracket Handsets 3 e Belt clips 3 Batteries 3 Users manual B e 7 Charger power adapters To purchase replacement Telephone line cord Base power adapter 2 batteries visit us on the web at vV www vtechphones com or call us Belt clips 3 Batteries 3 User s manual at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Battery compartment covers 3 www vtechphones com Parts checklist Telephone base with wall mounting desktop bracket Handsets 4 Chargers 3 Telephone line cord mm Base power adapter Q E e 2 Ue 7 e D m D Q Telephone base with wall Charger power adapters 3 mounting desktop bracket Handsets 4 Beltclips 4 Batteries 4 Users manual To purchase replacement batteries visit us on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Batteries 4 User s manual Battery compartment covers 4 www vtechphones com 3
3. Installation Choose location For maximum performance of Connect power and telephone line cords Install the telephone base away from electronic equipment such as personal computers television sets or microwave ovens Avoid excessive heat cold dust or moisture Connect the power and telephone line cords to the underside of the base as illustrated your cordless telephone system 1 2 Choose a central location for your telephone base Install your telephone base and extension handset away from electronic equipment such as personal computers television sets and microwave ovens In locations where there are multiple cordless Plug the AC adapter telephones separate into an electrical telephone bases as much outlet as possible Connect the 4 Install your telephone telephone line cord equipment away from heat to the wall jack sources and sunlight This power unit 5 Avoid excessive moisture is intended to be correctly orientated in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table cabinet outlet dust or extreme cold www vtechphones com electrical outlet Modular telephone jack Installation Install handset battery a Align the two holes in the plug with the socket pins in the handset battery compartm
4. www vtechphones com o Telephone operation Temporary tone dialing If you have pulse rotary dialing you can change from dial pulse to touch tone dialing during a call by pressing TONE This is useful if you need to send touch tone signals for access to telephone banking Only one handset or long distance services 1 Press TALK FLASH 2 Press TONE 3 Dial the number Call transfer To transfer an external call from one handset HS1 to the other handset HS2 For the ia5865 ia5870 1 While on a call press SELECT on HS1 to forward the call to HS2 HS1 will show HS2 will ring and show 2 Press TALK FLASH on HS2 to answer the transferred call HS1 will return to the idle mode www vtechphones com can be on a call ata time For example if HS1 is on a call and HS2 presses the TALK FLASH button OTHER HANDSET ON OR OUT OF RANGE will display The phone will automatically return to pulse Service after you hang up 15 Ww o o LC LS LZ B o ES fe 3 If HS2 cannot be found HS1 will generate an error tone and continue the call automatically Before HS2 answers HS1 can press TALK FLASH to cancel the forward function and continue the external call If HS2 doesn t respond within 30 seconds HS1 will start ringing until TALK FLASH is pressed to pick up the returned call If itis not answered within another 30 seconds the external call will end aut
5. BATTERY LOW is Place the handset in the telephone base or charger for recharging displayed on screen Remove and re install the battery and use it normally until fully discharged then recharge the handset on the telephone base or charger for 16 hours If the above measures do not correct the problem the battery may need to be replaced www vtechphones com UO BUOJUI jeuonippy Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge The CHARGE light is off 40 Make sure the handset is placed in the charger correctly The CHARGE light on the telephone base or charger should be on Remove the battery from the handset and let it charge for 16 hours Then re install the charged battery into the handset If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on refer to The charge light is off in this section It may be necessary to purchase a new battery Please refer to the Batteries section of this user s manual The telephone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction Clean the charging contacts on the cordless handset s and telephone base each month using a pencil eraser or a dry non abrasive fabric Make sure the power adapter and telephone line cords are plugged in correctly and securely Unplug the power adapter Wait for 15 s
6. try all the above suggestions Make sure there is a dial tone before dialing It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone Wait an extra second before dialing Make sure the telephone is set to the correct dial mode pulse dial or tone dial for the service in your area Refer to the Setup the dial mode section of this user s manual page 8 to set the dial mode If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact your local telephone company charges may apply Eliminate any background noise Noise from a television radio or other appliances may cause the telephone to not dial out properly If you cannot eliminate the background noise first try muting the cordless handset before dialing or dialing from another room in your home with less background noise Disconnect the telephone base from the telephone jack Plug in a different telephone If you still hear other calls the problem is probably in the wiring or local service Call your local telephone company Press the CHAN key to switch to a clear channel when on a call Make sure the telephone line cord is plugged in securely www vtechphones com UO BUOJUI jeuonippy Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation My calls fade out or cut in and out when am using t
7. ES Q 3 When you reach the end of the list in the directory END OF LIST will be shown on the screen If you press a dial pad key for alphabetical look up while in the directory and there are no entries starting with the letters on that key NO DATA will be displayed on the Screen Each handset directory is independent of the other handsets If you make entries or changes to the directory of one handset it will not be reflected in the other handsets 20 Directory zu a directory entry 2 5 Press A The screen displays DIRECTORY Press W or A to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to edit When the screen displays the entry you want to edit press SELECT Then press W or A until EDIT flashes EDIT Press SELECT The screen displays the name and number The cursor appears at the beginning of the name Press CHAN REMOVE to backspace or press A and the dial pad keys to edit the name Press SELECT to confirm and move on to edit the number Press CHAN REMOVE to backspace and make corrections Press SELECT to confirm and move to edit the distinctive ring setting Press SELECT to save the edited information Delete a directory entry 1 2 Press A The screen displays DIRECTORY Press Y or A to scroll alphabetically through entries stored in directory OR Press the dial pad
8. by placing the product on a soft surface such as a bed sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the base or handset other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled onto
9. down on the mounting studs until it locks into place Toremove the bracket press both upper portion tabs firmly inward and pull the bracket downward until it release from the grooves upper portion tab e lower portion tab lower groove upper grooves To place your telephone base on a desk or table insert the wall mounting desktop bracket e Insert the lower portion tabs of the bracket into the upper grooves of the telephone base Snap the upper portion tabs of the bracket into place To remove the bracket press both upper portion tabs firmly inward and pull the bracket upward until it is released from the grooves www vtechphones com Installation If you subscribe to DSL service If you receive high speed internet service through your telephone line commonly referred to as DSL and you are experiencing interference during conversations and or your caller ID features aren t functioning properly install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL provider to obtain a DSL filter Telephone DSL filter for line cord DSL users wl ms l To single telephone jack RJ11C am 2 ce vtech vtech To attach To remove www vtechphones com Q E e 2 Ue 7 e D m D Q e Ifthe phone will not be used fora long period of
10. its connection with the telephone base Allow up Caller ID entries do not match the numbers need to dial 48 to one minute for this to take place Although the call log entries you receive are 10 digits the area plus the 7 digit number in some areas you may need to dial only the seven digits or a 1 plus the seven digits or a 1 plus the area code plus the seven digits You can change the number of digits that you dial or store from the call log While reviewing the call log press repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number www vtechphones com Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it Avoid water Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain or handle it with wet hands Do not install your telephone base near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety use caution when using electric appliances during storms Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft clo
11. use this feature Contact your phone service provider if You have both caller ID and call waiting but as separate services you may need combined service You have only caller ID service or only call waiting service You don t subscribe to any caller ID or call waiting services You can use this product with regular caller ID service and you can use this product s other features without subscribing to either caller ID or combined caller ID with call waiting service There are fees for caller ID services and they may not be available in all areas This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment www vtechphones com 25 Ww o o LC LS me o ES e 3 e f you answer a call before the information appears on the screen it will not be in the call history Press OFF at any time to exit call history e Each handsets call log is independent from the other handset For example when you delete one or all call log entries from one handset they will not be deleted from the other handset 26 Caller ID Caller s telephone number This party has called more than once Callers name Position of call in call history and indicate whether the record is new or old Time of call Date of call About call history caller ID Your phone can store up to 45 calls in i
12. AM distance calls If the flashes number displayed is 4 Press SELECT again not in the right format 3 c press repeatedly to 5 You will be given the option to edit the name Make any see the different dialing changes to the name and press SELECT options Yowean 6 Edit the number if necessary and press SELECT choose to dial with or SM S without the area code 7 Press V or A to select Y or N for distinctive ringer or with or without the 1 8 Press SELECT You ll hear a confirmation beep If you choose Y in step 7 a R will be displayed with the directory entry Display screen messages Screen displays When The other party is blocking name and or number information Your phone company is unable to receive information about this callers name and or number This caller has called you more than once E after name 28 www vtechphones com Answering system operation Audible indicators Your telephone system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation ST the clock Make sure the answering system is on Press CLOCK The system announces the clock setting e g day time and year then announces To set the clock press CLOCK Press CLOCK The system announces the current day Press SKIP or REPEAT until the system announces the correct day then press CLOCK The System announces the current hour Press SKIP or REPEAT until
13. G then press V or A until DATE TIME is displayed Press SELECT ori o The month is flashing Press Y or A until the screen displays the correct month Press SELECT removed the time a The day is flashing Press W or A until the screen displays the correct day Press SELECT setting will be lost The hour is flashing Press Y or A until the screen displays the correct hour Press SELECT The minute is flashing Press W or A until the screen displays the correct minute Press SELECT e AM or PM is flashing Press W or A to choose between AM or PM Press SELECT Handset ringer style You can select from four different handset ringer styles or turn the ringer off 1 With the handset in idle off mode press PROG Press V or A until the screen displays RINGER and current setting Press SELECT The current setting blinks and you will hear a sample of the ring Press V or A to select RINGER 1 2 3 4 or OFF You will hear a sample of each ring tone Press SELECT to choose the displayed ringer setting 9 G M Set ringer volume You can select from two different handset ringer volume or turn the ringer off 1 Begin with the handset in idle off mode Press and hold A or V until the screen displays OFF LOW HIGH The current setting blinks and you will hear a sample of the ring volume Press A or V to select ringer volume OFF LOW HIGH You will hear a sample of each ring tone Press SELECT to choose the displayed ringer setting o R
14. LAY STOP e Press and hold DELETE to Play messages delete all old messages in e Press to play messages idle mode e You cannot delete a Press again to stop playback message until it s been reviewed deleted messages cannot be recovered Record announcements Message window and memos 32 www vtechphones com Answering system operation Listen to save amp delete messages The system automatically saves your messages until you delete them and can store approximately 21 minutes of messages memos and announcements up to a maximum of 95 messages A message or memo can be up to four minutes long The message window will flash to alert you to new unplayed messages If all messages have been reviewed the number displayed in the message window will glow steadily If the system contains both old and new messages it will play only the new messages After all new messages are played press PLAY STOP to hear all messages Before playing a message the system announces the day and time it was received While the message plays the message window displays the number of the message After playing the last message the system announces End of messages If the system has less than five minutes of recording time left it announces the remaining time Call screening intercept 1 Make sure the answering system is on and set the message playback volume control above
15. ON www vtechphones com 9 Telephone operation Handset layout 1 TALK 2 FLASH m NET 5 83 CHAN channel 10 08 REMOVE 3 4 5 Answer a call CID vac 6 VICID caller ID VOL ES 1 2 A VOL amp 7 SELECT 8 OFF 5 9 REDIAL PAUSE 10 PROG program 3 4 10 www vtechphones com Telephone operation Telephone base layout 11 CHARGE IN USE 12 Message window 13 ANS ON OFF 14 PLAY STOP 15 REPEAT 16 SKIP 17 DELETE 18 VOLA v 19 CLOCK 22652926 CHARGE IN USE dH L ans owore 20 SETUP 21 ANNC announcement 22 RECORD 23 FIND HANDSET Ww o o i 9 xe B o ES fe 3 19 20 21 22 23 www vtechphones com 11 Whenever the phone is in use call timer will be shown at the top right corner 12 Telephone operation Handset operation Making calls Press TALK FLASH then dial the number OR Dial the number press V then press CHAN REMOVE to backspace then press TALK FLASH e To answer a call press TALK FLASH e To end a call press OFF Ending calls Press OFF to end your call OR Put the handset on the telephone base or charger to e
16. PEAT to continue setup press SETUP Base ringer lt current setting gt to change the setting press SKIP OR RE PEAT to continue setup press SETUP Remote access code lt current setting gt to change the setting press SKIP or REPEAT to continue setup press SETUP Description To set the number of rings before the answering machine picks up the incoming call Two rings four rings six rings and toll saver When set to the toll saver setting the answering system will answer after two rings if there are new messages memos otherwise answers call after four rings Changes the volume of the ringer Choose between HI LO or OF Allows you to call your answering machine and access messages and the answering system menu The default access code is 19 www vtechphones com Toincrease or decrease the remote access code by increments of 10 press and hold the SKIP or REPEAT key 31 Ww o o LC LS me o ES Q 3 Answering system operation Message alert tone current setting to To notify the user by beeping when new message s has change the setting press SKIP or REPEAT been received You may turn it on or off You can exit feature to continue setup press SETUP setup at any time by pressing PLAY STOP Delete messages To delete a message press DELETE while the cll i To increase decrease message is playing g L speaker volume Oms pont P
17. SL service provider for filter information Make sure you subscribe to caller ID with call waiting features services provided by the local telephone company The caller may not be calling from an area which supports caller ID Both you and the caller s telephone companies must use equipment which are compatible with caller ID service If you subscribe to DSL service install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL service provider for filter information www vtechphones com gt Q T gt e 5 c o gt Troubleshooting Problem The answering system does not answer after the correct number of rings The announcement message is not clear The answering system does not record message The messages on the answering system are incomplete 46 Suggestion Make sure the answering system is on When the answering system is on the red light on the ANSWER ON OFF key should be lit If Toll Saver is activated the number of rings changes to two when there are new messages waiting see page 31 If the memory is full or if the answering system is off the system will answer after ten rings In some cases the answering system may be affected by the ringing system used by the local telephone company When recording the announcement make sure you speak in a normal tone of voice about nine inches from the telephone
18. Table of contents Parts checker leen 1 Chart of characters 4 19 Parts checklist for ia5865 ia5870 1 Edita directory entry a 20 Parts checklist for ia5878 ia5884 2 Delete a directory entry sn 20 Parts checklist for ia5882 ia5890 3 Move a directory entry into speed dial 21 Installation 2 2 y ie Moka EW E Gee CHORO EO es 4 Dial a number from the directory 21 Choose location s x uoo T be R RR 4 Speed dial coy aoe a aa ee Ye ae eR RR i 22 Connect power and telephone line cords 4 Storeaspeeddialentry 22 Install handset battery ls 5 Edit a speed dial entry 23 Wall mounting bracket installation 6 Delete aspeeddialentry 24 Desk table bracket installation 6 Dialaspeeddialnumber 24 If you subscribe to DSL service 7 Reassign locations in speed dial 24 BGI CM csi sos eter Loue RESI hte aa ea mo LEUR 7 IT 0 T S PEE 25 Check for dial tone llle 8 About call history caller lD s 26 Charge the handset battery 8 Review call history aaao aaa 26 Language lt osor oeo koe o e ook ox o om m 8 Delete records from callhistory 27 Set the dial mode sls 8 Dial a displayed number 27 Set handset date and time 9 Store a call history record
19. a space When you finish entering the name press SELECT or PROG The screen displays ENTER NUMBER Enter the telephone number Press W then press CHAN REMOVE to backspace and make corrections Press REDIAL PAUSE to store a pause for example a P will be shown if necessary OR Press REDIAL PAUSE to display the last number up to 24 digits dialed from this handset 6 Press SELECT or PROG The screen displays DISTINCT RING and the current setting 7 Press W or A to choose Y yes if you wish the phone to alert you to calls from this number by changing to a distinctive ringer after the first ring Choose N for a normal ringer Press SELECT or PROG to confirm If you chose Y in step 7 a il will be displayed with the directory entry www vtechphones com Directory Chart of characters Using the chart below enter up to 15 characters for the name you re storing An error tone will sound if you try to enter more than 15 characters Press w then press CHAN REMOVE to backspace and make corrections press A to advance or press it twice to add a space Characters by number of key presses Once Twice 3times 4times 5 times 6 times Dial key 1 2 A B G 2 3 D E F 3 4 G H I 4 5 d K L 5 6 M N Oo 6 7 P Q R S 7 8 T U v 8 9 W x Y Z 9 0 0 amp P amp www vtechphones com 19 W o o i LS xe B o
20. ay not apply to you In no event shall VTech be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the Product or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this Product Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Please retain your original sales receipt as proof of purchase 50 www vtechphones com Important safety instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following o ow m mc 10 T 12 13 14 15 16 Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bath tub kitchen sink or swimming pool Do not place this product on an unstable surface such as a table shelf or stand The product may fall causing serious damage Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating these openings must not be blocked
21. base Make sure there is no background noise television music traffic etc when recording Make sure the answering system is on If a caller leaves a very long message part of it may be lost when the system disconnects the call after four minutes If the caller pauses for more than seven seconds the system stops recording and disconnects the call If the memory on the system becomes full during a message the system stops recording and disconnects the call If the caller s voice is very soft the system may stop recording and disconnect the call www vtechphones com Troubleshooting Problem Suggestion The messages on the system are very difficult to hear The answering system does not respond to remote commands My cordless handset beeps five times and is not performing normally Press Y or A on the telephone base to increase or decrease the speaker volume Make sure your Remote Access Code is correct see page 35 and 36 Make sure you are calling from a touch tone telephone When dialing a number you should hear tones If you hear clicks then it is not a touch tone telephone and cannot activate the answering system The answering system may not detect the Remote Access Code when your announcement is playing Wait until the announcement is over before entering the code There may be interference on the telephone line you are using Press the dial pad keys firmly when dialing Make sure the po
22. ced Afier System plays back announcement the voice menu Turn system off Press 0 the system announces Calls will not be answered announcement if Press 0 again to turn the system back on no key is pressed within 20 seconds Turn system on When system is off it answers after 10 rings and announces the remote Please enter your remote access code then press 0 to turn the access Call will automatically end answering system on tf accessing from End call a touch tone telephone press 5 to stop recording Press 8 to hang up the line after you finish remote access to the answering system so that your phone can ring and receive calls normally 36 www vtechphones com Display screen messages Screen displays When The handset is changing to another of the SCANNING 30 channels available Displays when one handset is on a call and the other handset presses TALK Displays when base power is off and TALK is pressed You ll also hear an error tone OTHER HANDSET ON OR OUT OF RANGE Ww o o LC LS me o ES Q 3 Displays when an out of range dial fails to connect RINGER OFF The handset ringer is turned off www vtechphones com 37 f you repeatedly get a low battery indicator even after charging overnight the battery should be replaced Toreduce the risk of fire or injury to persons or damage to the telephone read and follow these instructio
23. e out of range during a phone conversation you might hear noise or interference To improve reception move closer to the base If you move out of range without pressing OFF your phone will be left off the hook To hang up properly walk back into range periodically pressing OFF www vtechphones com To purchase a headset visit us on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 17 Ww o o i e me o ES e 3 Press OFF at any time to exit the directory When the memory is full the screen will display MEMORY FULL an error tone sounds and you will not be able to store a new number until you delete a stored number to make room for another entry fthe directory is empty and you try to access the directory DIRECTORY EMPTY will show on the Screen 18 Directory Your phone can store 20 including nine speed dial entries telephone numbers with names up to 15 characters for the name and 24 digits for the number in each location in the handset Store a directory entry 1 2 3 Press PROG The screen displays DIRECTORY Press SELECT The screen displays ENTER NAME Using the chart on the next page enter up to 15 characters for the name you re storing with the number Press Y then press CHAN REMOVE to backspace and make corrections press A to advance or press it twice to add
24. econds before plugging it back in Allow up to one minute for the cordless handset and telephone base to reset The telephone might be malfunctioning Please refer to the Warranty section of this user s manual for further instruction www vtechphones com Troubleshooting Problem Suggestion The CHARGE IN This is a signal that the battery is very low completely depleted or when there is no electrical USE Indicator on the contact between the battery and the telephone base telephone base is Ensure the connector of the battery is securely plugged into the handset and place the handset flashing in the telephone base for charging There is no dial tone First try all the above suggestions Move the cordless handset closer to the telephone base It might be out of range The telephone line cord might be malfunctioning Try installing a new telephone line cord Disconnect the telephone base from the telephone jack and connect a different telephone If there is no dial tone on the telephone either the problem is in your wiring or local service Contact your local telephone company www vtechphones com gt Q T gt e 5 c t gt Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call 42 Make sure the ringer is on See page 9 Make sure the telephone line cord and power adapter are plugged in properly see page 4 The cordless handset
25. ent matching the red and black wires to the color coded label Snap the plug into place Put the battery into the compartment b Place the battery in the compartment with the wires tucked inside C Place battery compartment cover by sliding it upward until it clicks into place d The battery may have enough power for short calls For best performance put the handset in the telephone base and charge the battery for at least 16 hours www vtechphones com Use only the provided VTech battery or equivalent To purchase replacement batteries visit us on the web at www vtechphones com or call us at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377 Q E 2 Ue 7 e o m D Q Installation Wall mounting bracket installation optional Your telephone base comes with the wall mounting desktop bracket installed ready for desktop use If you prefer to mount your telephone on the wall optional it is designed to mount on a standard telephone wall plate For wall mounting follow these instructions First insert the lower portion tabs of the wall mounting desktop bracket into the lower grooves in the telephone base then snap the upper portion tabs of the bracket into place Mount the telephone base on the wall by positioning it so the mounting studs will fit into the holes on the telephone base and wall mounting desktop bracket Slide the telephone base
26. ent may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone company may temporarily discontinue your telephone service The telephone company is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone company is required to notify you if such changes are planned If this product is equipped with a corded or cordless handset it is hearing aid compatible If this product has memory dialing locations you may choose to store emergency telephone n
27. he cordless handset 44 The handset may be out of range Move it closer to the telephone base Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference Try moving the appliance or telephone base to another outlet Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones Microwave ovens operate on the same frequency as your telephone It is normal to experience static on your telephone while the microwave oven is operating Do not install this telephone in the same outlet or near a microwave oven If yourtelephone is plugged in with a modem or a surge protector plug the telephone or modem surge protector into a different location If this solves the problem re locate your telephone or modem farther apart from each other or use a different surge protector The layout of your home or office might be limiting the operating range Try moving the base to another location preferably a higher location for better reception Disconnect the telephone base from the modular jack and plug in a corded telephone If calls are still not clear the problem is probably in the wiring o
28. iced or shipped for repair from outside the United States of America or Canada or used for commercial or institutional purposes including but not limited to Products used for rental purposes or 7 Product returned without valid proof of purchase see item 2 below or 8 Charges for installation or set up adjustment of customer controls and installation or repair of systems outside the unit How do you get warranty service To obtain warranty service in the United States of America call 1 800 595 9511 for instructions regarding where to return the Product Before calling for service please check the user s manual A check of the Product controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product s to the service location VTech will return repaired or replaced product under this limited warranty to you transportation delivery or handling charges prepaid VTech assumes no risk for damage or loss of the Product in transit f the Product failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Product
29. in the directory 27 Handset ringer style l l sn 9 Display screen messages ss 28 Set ringer volume llle 9 Answering system operation 29 Telephone operation lll 10 Audible indicators llle 29 Handset layout llle 10 Setting the clock aooaa aaa 29 Telephone base layout aaou aaa 11 Record your announcement 30 Handset operation aa aaa aaa 12 Review your announcement 30 Telephone base operation 14 Delete yourannouncement 31 Temporary tone dialing 15 Setup the answering system 31 Callitnansten x ok ook omms 15 Listen to save amp delete messages 33 Headsetjack gt o 525 o m m emn 17 Call screening intercept 33 Operating range aooaa a 17 Hecordamemo sse mos oh m mh hs 33 Directory i e moy y Eo a eB E EUR A ee 18 Answering system operation remote access 35 Store a directory entry ss 18 Accessing the answering system remotely 35 i www vtechphones com Voicemenu ee 35 Remote accesscommands 35 Display screen messages ss 37 Battery information 00 38 Battery care and performance 38 Replacing the handset battery 38 Troubleshooting lees 39 Maintenance ux soon rens Rok ee A 49 Limited Warranty s s s
30. ist for ia5882 ia5890 3 R Reassign locations in speed dial 24 Recordamemo 33 Record your announcement 30 Remote access commands 35 Replacing the handset battery 38 Review call history 26 Review your announcement 30 S Set handset date and time 9 Set ringer volume 9 Set the dial mode 8 Setting the clock 29 Setup the answering system 31 Speed dial 22 Store a call history record in the directory 27 Store a directory entry 18 55 Store a speed dial entry 22 T Technical specifications 54 Telephone base layout 11 Telephone base operation 14 Telephone operation 10 Temporary tone dialing 15 The RBRC seal 53 Troubleshooting 39 V Voice menu 35 Volume 9 12 56 www vtechphones com VTECH TELECOMMUNICATIONS LTD A member of THE VTECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Telecommunications Canada Ltd Richmond B C Copyright 2007 for VTECH TELECOMMUNICATIONS LTD Printed in China v 06 91 000915 050 100 vtec Innovation Beyond Technology vtech User s manual www vtechphones com Innovation Beyond Technology Models ia5865 ia5870 ia5878 ia5882 ia5884 ia5890
31. istinctive ringer after the first ring Choose N for a normal ringer 4 Press SELECT to save the edited information www vtechphones com 23 24 Speed dial Delete a speed dial entry 1 Press and hold the speed dial location key 1 9 of the entry you wish to delete 2 When the screen displays the entry you want to delete press SELECT Then press w or A until ERASE flashes 3 Press SELECT The screen displays ERASE NO YES and the number The current choice flashes 4 Press A until YES flashes 5 Press SELECT You ll hear a confirmation beep Dial a speed dial number 1 Press and hold the speed dial location key 1 9 of the entry you wish to dial 2 Press TALK to dial the displayed memory number Reassign locations in speed dial 1 Press and hold the speed dial location key 1 9 of the entry you wish to reassign 2 When the screen displays the entry you want to reassign press SELECT Press w or A until SPEED flashes SPEED 3 Press SELECT The screen displays ENTER 1 9 4 Press the keys 1 9 to reassign this entry into another memory location You ll hear a confirmation beep www vtechphones com Caller ID Your phone has a caller ID CID with call waiting feature that works with service from your local phone service provider Caller ID with call waiting lets you see who s calling before you answer the phone even when you re on another call You may need to change your phone service to
32. key for the first letter of the entry you want to delete When the screen displays the entry you want to delete press SELECT Then press W or A until ERASE flashes www vtechphones com Directory 4 Press SELECT The screen displays ERASE NO YES and the number The current choice flashes 5 Press A until YES flashes 6 Press SELECT You ll hear a confirmation beep Move a directory entry into speed dial 1 Press A The screen displays DIRECTORY 2 Press W or A to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to move 3 When the screen displays the entry you want to move press SELECT Then press W or A until SPEED flashes 2 4 Press SELECT The screen displays ENTER 1 9 5 Pressthe key 1 9 to move this entry from the normal directory to the speed dial memory and assign the memory location You ll hear a confirmation beep A memory location number 1 through 9 will be displayed with this entry Dial a number from the directory 1 Press A The screen displays DIRECTORY 2 Press V or A to scroll alphabetically through entries stored in directory OR Press the dial pad key for the first letter of the entry you want to dial www vtechphones com 21 Ww o o i LS xe B o ES fe 3 The entries you store in speed dial memory will be marked with 01 through 09 and also disp
33. lay in the directory Press OFF at any time to exit speed dial mode e If the location is not empty your new entry will be stored in place of the old and the entry will be moved to a directory location 22 Speed dial Your phone can store up to nine telephone numbers with names up to 15 characters and 24 digits in each location in the speed dial memory locations you assign numbered 1 through 9 in each handset These numbers can be dialed with two button presses You can also store telephone numbers with names alphabetically in the directory See Telephone directory for instructions Store a speed dial entry 1 Press PROG Then press W or A until the screen displays SPEED DIAL 2 Press SELECT The screen displays ENTER 1 9 3 Press the key 1 through 9 to assign the speed dial location this number will be stored The screen displays ENTER NAME 4 Using the chart below enter up to 15 characters for the name you are storing An error tone will sound if you try to enter more than 15 characters Press W then press CHAN REMOVE to backspace and make corrections press A to advance or press it twice to add a space 5 After you enter the name press SELECT or PROG The screen displays ENTER NUMBER Characters by number of key presses Dial key Once Twice 3times 4times 5times 6 times lelo Zalimo mo r mo NISJA OJN Y GO 00 O Q ER GM o s j4d v zE c OJO
34. level 1 so you can hear the caller s message 2 If you decide to answer the call press TALK FLASH on the handset Record a memo You can record a memo up to four minutes long which is stored as an incoming message 1 Press and release RECORD 2 The system announces Record after the tone Press STOP when you are done After the beep speak toward the microphone The message window displays the length of your memo up to 99 seconds if you record a memo longer than 99 seconds 99 continues to flash until you finish 3 To stop recording press PLAY STOP www vtechphones com 33 I o 2 i o E B o ES o 3 34 Answering system operation Window display When Total number of old message s flashing Total number of new message s or clock has not been set alternating Memory is full with total number of new or new and old message s recorded Maximum number of messages is 95 counting Elapsed time while recording a memo or announcement up to 90 seconds flashing Recording time exceeds 99 seconds Current message number during old message playing back Current message number during new message playing back steady for two seconds Indicates volume level selected when pressing the volume up down key steady for two seconds Shows the current remote access code steady flashing steady for two seconds Display when any setting is changed from on or
35. lternative to placing used nickel cadmium batteries into the trash or municipal waste which may be illegal in your area VTech s participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or at authorized VTech product service centers Please call 1 800 8 BATTERY for information on Ni Cd battery recycling and disposal bans restrictions in your area VTech s involvement in this program is part of its commitment to protecting our environment and conserving natural resources RBRC is a registered trademark of Rechargeable Battery Recycling Corporation www vtechphones com 53 gt Q Z e 5 c o ES gt Technical specifications Enhanced 5 8GHz Technology Dual band transmission combines the best of 5 8GHz and 900MHz technolo gies providing enhanced performance over standard cordless telephones Frequency control Crystal controlled PLL synthesizer Transmit frequency Base 912 75 917 10 MHz Handset 5863 80 5872 5 MHz Receive frequency Base 5863 80 5872 5 MHz Handset 912 75 917 10 MHz Channels 30 Nominal effective range Maximum power allowed by FCC and IC Actual operating range may vary according to environmental conditions at the time of use Size Handset 184mm X 52mm X 41mm Base 160mm X 144mm X 104mm with wall mount Charger 85mm X 78mm X 50mm Weight Handset 130 grams Base 347 grams with wall mount Charge
36. ly 30 days How long is the limited warranty period The limited warranty period for the Product extends for ONE 1 YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty this limited warranty also applies to repaired or replacement Product for a period of either a 90 days from the date the repaired or replacement Product is shipped to you or b the time remaining on the original one year warranty whichever is longer What is not covered by this limited warranty This limited warranty does not cover 1 Product that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or Product that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of VTech or Product to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or Product to the extent that the problem is caused by use with non VTech accessories or int N Product whose warranty quality stickers Product serial numbers plates or electronic serial numbers have been removed altered or rendered illegible or www vtechphones com 49 gt Q Z e 5 c 3 5 ES gt Limited Warranty 6 Product purchased used serv
37. may be too far from the telephone base Move it closer to the telephone base There may be too many extension phones on the telephone line to allow all of them to ring simultaneously Try unplugging some of them If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact the local telephone company charges may apply Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones Test a working telephone at the telephone jack If another telephone has the same problem the problem is in the telephone jack Contact your local telephone company charges may apply The telephone line cord might be malfunctioning Try installing a new telephone line cord Re install the battery pack and place the cordless handset in the telephone base Wait for the cordless handset to synchronize with the telephone base To be safe allow up to one minute for this to take place www vtechphones com Troubleshooting Problem Suggestion cannot dial out hear other calls when using the telephone hear noise in the cordless handset and none of the keys or buttons work First
38. mode VOL volume During a call press A or V to adjust the listening volume to a comfortable level www vtechphones com 13 Ww o o i LS xe B o ES fe 3 Only one handset can be on a call at a time For example if HS1 is on a call and HS2 presses the TALK button OTHER HANDSET ON OR OUT OF RANGE will display 14 Telephone operation Telephone base operation CHARGE IN USE Flashes in unison with an incoming call s ringing Flashes slowly when the handset is in use e Glows steadily when the handset is charging Message window Indicate the status of answering machine e g show the number of message recorded in the mailbox ANS ON OFF Set the answering machine to answer an incoming call PLAY STOP Play back recorded messages in mailbox Stop the playback of message REPEAT poe or playback the previous message during playback or as a parameters setting in the SETUP mode SKIP Skip forward a message during playback or as a parameters setting in the SETUP mode DELETE Delete individual or all the messages Aly Increase decrease speaker volume CLOCK Press to announce the current time Press again to enter clock set mode SETUP To set various answering machine features For details please refer to the Answering system operation section ANNC announcement Enter announcement mode and press again to quit FIND HANDSET To page handset s
39. n a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To ensure safety of users the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The telephone base shall be installed and used such that parts of the user s body other than the hands are maintained at a distance of ap
40. nd your call Answering Calls Press any key to answer a call except OFF A or V FLASH During a call press TALK FLASH to receive an incoming call if call waiting is activated CHAN Press CHAN to switch to a clear channel while on a call REMOVE When viewing the call log press to delete the current record displayed While handset is in idle mode press and hold to delete all records in the call log V CID VOL and A VOL4 M v CID VOL While on a call press to decrease the volume A double beep will sound when you reach the lowest setting www vtechphones com Telephone operation While phone is not in use press to display caller ID information While entering names or numbers into memory press Y then press CHAN REMOVE to delete the last character entered A VOL4 ST While on a call press to increase the volume A double beep will sound when you reach the highest setting While phone is not in use press to display directory entries While entering names press twice to add a space SELECT Press to confirm an entry of operation or to select highlighted item from menu OFF During a call press to hang up While using menu press to cancel an operation or exit the menu display REDIAL PAUSE Press to view redial number Press it again to delete the redial number Press to insert a dialing pause while entering a number PROG program With the handset in idle on hook press to enter programming
41. ns carefully Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in the user s manual 38 Battery information Battery care and performance After your battery is fully charged you can expect the following performance Operation Operating time While not in use standby up to 7 days Handset is off the telephone base or charger but not in use The battery needs charging when A new battery is installed in the handset The phone beeps twice every five seconds The screen displays BATTERY LOW and the low battery icon Place the handset in the base so the charge light turns on The battery is typically fully charged in 16 hours You can keep the battery fully charged by returning the handset to the base after each use Replacing the handset battery 1 Lift out the old battery and disconnect Align the two holes in the new battery s plug with the socket Replace the cover by sliding it up into place For optimum performance the new battery should be Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward pins and snap the plug into place Snap the battery in the compartment as described in Installation on page 5 charged before using the phone Place the handset in the telephone base or charger and allow it to charge for at least 16 hours
42. off System is answer a call or is in remote operation System is in programming mode www vtechphones com Answering system operation remote access Accessing the answering system remotely You can access many features of this system remotely from a touch tone phone 1 Dial your telephone number 2 When the system answers enter your remote access code If the memory is full it announces Memory is full before asking you to enter your remote access code 3 Enter a remote command see Remote access commands below 4 To end remote access simply hang up the phone Voice menu The system has voice prompts to help you with remote operations Press 5 to hear the menu while connected remotely to the answering system Remote access commands Function Command Play messages Press 1 to play all messages Press 2 to play new messages If there are no new messages the system plays old messages Repeat a message Press 4 while message is playing Skip a message Press 6 while message is playing each press advances to the next message www vtechphones com 35 Ww o o i LS xe B o ES Q 3 Answering system operation remote access Function Command If no key is pressed Delete message Press 3 while message is playing Press 33 to delete all old within five seconds messages in idle mode of entering remote AE voice Press 7 after the beep record announcement Press 5 to stop menu will De announ
43. omatically 16 Telephone operation For the ia5878 ia5884 1 While on a call press SELECT on HS1 to forward the call to the destination handset HS1 will show Destination handset will ring and show 2 Enter the destination handset number you want to transfer 3 Press TALK FLASH on the destination handset to answer the transferred call HS1 will return to the idle mode For the ia5882 ia5890 1 While on a call press SELECT on HS1 to forward the call to the destination handset HS1 will show Destination handset will ring and show 2 Enter the destination handset number you want to transfer 3 Press TALK FLASH on the destination handset to answer the transferred call HS1 will return to the idle mode www vtechphones com Telephone operation Headset jack You can use this telephone handsfree when you install any VTech 2 5 mm headset purchased separately Plug the headset into the jack located on the right side of the handset under the small rubber flap Do not force the connection but make sure the plug fits securely Operating range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and base can communicate over only a certain distance which can vary with the locations of the base and handset the weather and the construction of your home or office If you mov
44. proximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied VTech belt clip FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments ACTA The label on the back or bottom of this equipment contains among other things a product identifier in the format US AAAEQ TXXXx This identifier must be provided to your local telephone company upon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines See Installation Instructions in the user s manual The Ringer Equivalence Number REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is encoded as the 6th and 7th characters following the US in the product identifier e g if is 03 the REN is 0 3 In most but not all areas the sum of all RENs should be five 5 0 or less For more information please contact your local telephone company This equipm
45. r 61grams Power requirements Handset 400mAH Ni Cd battery Base 9V DC 300mA Charger 9V DC 150mA Memory Nine speed dial locations up to 24 digits 15 characters per location Directory 20 memory locations including the nine speed dial entries up to 24 digits 15 characters per location Caller ID 45 memory locations 54 www vtechphones com Index A About call history caller ID 26 Answering system operation 29 36 Audible indicators 29 B Battery information 38 Beltclip 7 C Caller ID 25 Call screening intercept 33 Call transfer 15 Charge the handset battery 8 Check for dial tone 8 Choose location 4 Connect power and telephone line cords 4 D Delete a directory entry 20 Delete a speed dial entry 24 Delete your announcement 31 Dial a displayed number 27 Dial a number from the directory 21 Dial a speed dial number 24 Directory 18 Display screen messages 28 37 E Edit a directory entry 20 Edit a speed dial entry 23 F FCC ACTA and IC regulations 52 53 H Handset layout 10 Handset operation 12 13 Handset ringer style 9 Headset jack 17 If you subscribe to DSL service 7 Important safety instructions 51 Index 55 Installation 4 Install handset battery 5 Internet 7 L Language 8 Limited Warranty 49 Maintenance 49 www vtechphones com 0 Operating range 17 P Parts checklist 1 3 Parts checklist for ia5865 ia5870 Parts checklist for ia5878 ia5884 2 Parts checkl
46. r local service Contact your local service company charges may apply Select channels four through 10 for your router refer to the user s manual of your router for more information If you still have problems with the telephone or the router make sure the handset is ON and press CHAN until the performance improves Press the CHAN button while on a call until the interference has been eliminated If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact the local telephone company charges may apply Do you have DSL service If yes you need to have a DSL filter installed at every telephone jack that has a telephone connected to it Contact your DSL service provider for filter information www vtechphones com Troubleshooting Problem Suggestion My caller ID features are not working properly The system does not receive caller ID or the system does not display caller ID during call waiting Caller ID is a subscription service You must subscribe to this service from your local telephone company for this feature to work on your telephone The caller may not be calling from an area which supports caller ID Both you and the caller s telephone companies must use equipment which are compatible with caller ID service If you subscribe to DSL service install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your D
47. s that are not covered by this limited warranty What must you return with the Product to get warranty service 1 Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty and 2 Include valid proof of purchase sales receipt identifying the Product purchased Product model and the date of purchase or receipt and 3 Provide your name complete and correct mailing address and telephone number Other Limitations e This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other warranties for this Product The warranty exclusively describes all of VTech s responsibilities regarding the Product There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the Product is fit for ordinary use are limited to one year from date of purchase Some states provinces do not allow limitations on how long an implied warranty lasts so the above limitation m
48. so 49 Important safety instructions 51 FCC ACTA and IC regulations oaaao 52 The RBRG sgall coms om eR R9 53 Technical specifications 54 Index lt 4 wx 9o m ok mo n y oum won E 3 we RR 55 www vtechphones com NEED HELP This user s manual has all the feature operation and troubleshooting you will need to install and operate your new VTech phone Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product You can also visit our website at www vtechphones com for support shopping and everything new at VTech In Canada please visit www vtechcanada com iii www vtechphones com Parts checklist Parts checklist for ia5865 ia5870 Important Please read the Important safety instructions on page 51 before using this telephone Telephone base with wall mounting desktop bracket Handsets 2 Charger Telephone line cord Base power adapter Telephone base with wall Charger power adapter mounting desktop bracket Handsets 2 Beltclips 2 o Batteries 2 m Users manual S e To purchase replacement Telephone line cord Base power adapter Charger power adapter batteries visit us on the web at www vtechphones com or call us my Q E e 2 Ue 7 n o m D Q at 1 800 595 9511 In Canada go to www vtechcanada com or call us at 1 800 267 7377
49. store from the call log While reviewing the call log press repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number See an example below 3 Press SELECT Press V or A until DIAL flashes 4 Press SELECT The number is automatically dialed OR When the number is correctly displayed for dialing press TALK Store a call history record in the directory 1 Locate the record in the call history you want to store in the directory www vtechphones com Caller ID numbers may appear with an area code that may not be required for local calls or without a 1 that may be needed for long distance calls If the number displayed is not in the right format press repeatedly to see the different dialing options You can choose to dial with or without the area code or with or without the 1 27 Ww o o LC LS LZ B o ES ce 3 Caller ID 2 If you wish to change how the number is stored press The screen displays any alternate dialing sequences Caller ID numbers may available for this call area code number 1 area appear with an area code number number only 1 number See the note code that may not be in the side margin for more information on changing the required for local calls dialing sequence or without a 1 that may be needed for long 3 Press SELECT then press V or A until PROGR
50. ter your remote access code Record announcements and Enter answering system FIND KE memos feature setup DO RECORD Review change clock setting Enter announcement mode Record your announcement 1 Press ANNC until you hear Announcement Press PLAY or press RECORD 2 Press RECORD After you hear Record after the tone Press STOP when you are done followed by a beep speak toward the base to record an announcement up to 90 seconds long 3 Press PLAY STOP The system plays back your recorded message 4 Press ANNC to exit the menu Review your announcement 1 Press ANNC until you hear Announcement Press PLAY or press RECORD 2 Press PLAY STOP the system plays the current announcement 30 www vtechphones com Answering system operation Delete your announcement Press DELETE during announcement playback The system will use the pre recorded announcement until you record a new one Setup the answering system 1 Press SETUP until the system announces the feature you want to set Refer to the feature summary below for a description of the features and your choices 2 Press SKIP or REPEAT until the system announces the desired setting 3 Press SETUP to confirm your selection and move on to the next feature or press PLAY STOP to exit feature setup Default settings indicated by System announces Number of rings lt current setting gt to change the setting press SKIP OR RE
51. th slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Limited Warranty What does this limited warranty cover The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase Consumer or you that the Product and all accessories provided in the sales package Product are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the Product operating instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period Materially Defective Product During the limited warranty period VTech s authorized service representative will repair or replace at VTech s option without charge a Materially Defective Product If we repair the Product we may use new or refurbished replacement parts If we choose to replace the Product we may replace it with a new or refurbished Product of the same or similar design We will retain defective parts modules or equipment Repair or replacement of the Product at VTech s option is your exclusive remedy VTech will return repaired or replacement Products to you in working condition You should expect the repair or replacement to take approximate
52. the first use The telephone might operate before that but for best performance let the battery charge fully www vtechphones com Troubleshooting If you have difficulty operating your phone the suggestions below should solve the problem If you still have difficulty after trying these suggestions call VTech Communications at 1 800 595 9511 In Canada call VTech Telecommunications Canada Ltd at 1 800 267 7377 Problem Suggestion My telephone does not Make sure the battery is installed and charged correctly see page 5 and 38 For optimum work at all daily performance return the cordless handset to the telephone base after use Make sure the power adapter is securely plugged into an outlet not controlled by a wall Switch Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack Unplug the unit s electrical power and remove the battery from the handset Wait for 15 seconds then plug in the battery and plug in the power Allow up to one minute for the cordless handset and base to synchronize Charge the battery in the cordless handset for at least 16 hours Remove and re insert the battery If that still does not work it may be necessary to purchase a new battery pack Disconnect the telephone base from the modular jack and plug in a working telephone If this telephone does not work the problem is probably in the wiring or the local service Call the local telephone company
53. the product If the product has been exposed to rain or water If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions as improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation E If the product has been dropped and the base and or handset has been damaged F If the product exhibits a distinct change in performance Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Only put the handset of your telephone next to your ear when it is in normal talk con This power unit is intended to be correctly orientated in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table cabinet outlet SAVE THESE INSTRUCTIONS www vtechphones com gt Q Z cm gt e 5 c o gt FCC ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference i
54. the system announces the correct hour then press CLOCK The System announces the current minute Press SKIP or REPEAT until the system announces the correct minute then press CLOCK The System announces the current year Press SKIP or REPEAT until the system announces the correct year press CLOCK The system announces the current clock setting and exits the clock menu www vtechphones com If you have caller ID service the clock will be set automatically with incoming calls but you will need to make sure the year is correct You can also set the clock manually To advance or recede the minutes or year by increments or decrements of ten press and hold SKIP or REPEAT Press and hold CLOCK for about two seconds then release to exit clock setting at any stage and the new setting will be saved and announced 29 Ww o o iz fe me o ES fe 3 Answering system operation If you choose not to record a personalized announcement the pre recorded announcement will say Hello please leave a message after the tone Announcements less than three seconds in length will not be recorded Repeat or playback previous message In setup use to change settings Skip through a message In setup use to change fthe answering system settings is turned off and you Turn answering receive calls the phone system on or off will ring 10 times then answer and announce Please en
55. time remove the battery to prevent battery damage Installation Check for dial tone After the batteries are charged pick up the handset and press TALK you should hear a dial tone If you do not refer to the Troubleshooting section in the back of this user s manual Charge the handset battery The battery may have enough power to allow for short calls If the battery power is low NEEDS RECHARGING will appear on the handset screen For best performance charge the battery for at least 16 hours the first time Language Press PROG then press Y or A until LANGUAGE is displayed Press SELECT The current setting blinks Press W or A until the screen displays the correct language English Espanol or Francais Press SELECT to save your selection Set the dial mode If you have touch tone service the phone is ready to use as soon as the battery is charged If you have pulse rotary service you ll need to change the dial mode Press PROG Press W or A until the screen displays DIAL MODE and the current setting Press SELECT The current setting blinks Press Y or A to select TONE or PULSE Press SELECT to save www vtechphones com Q 9 Installation Z Set handset date and time ae If you subscribe to caller ID service the date and time will be set automatically with the first incoming call o If you do not have caller ID service you can set the date and time manually Inthe event the D Press PRO
56. ts caller ID CID memory When the memory is full the oldest call will automatically be deleted to make room for new incoming call information For each call that comes in the screen displays the following information between the first and second ring Your caller s name 15 letters are sent by your telephone company Thecaller s area code and telephone number e The time and date of the call e The repeat tag in the upper right corner indicating the party has called more than once Review call history 1 Press Y CID to view call history 2 Press Y or A to scroll through records in call history www vtechphones com Caller ID Delete records from call history Delete a specific call 1 Locate the record you want to delete from call history 2 Press the REMOVE key to delete You ll hear a confirmation beep Delete all calls 1 With the handset in idle off mode press and hold the REMOVE key to delete The screen displays ERASE ALL NO YES The current choice flashes 2 Press A until YES flashes 3 Press SELECT You ll hear a confirmation beep Dial a displayed number 1 Locate the record in call history that you want to dial 2 Although the call log entries you receive are 10 digits the area plus the 7 digit number in some areas you may need to dial only the seven digits or a 1 plus the seven digits or a 1 plus the area code plus the seven digits You can change the number of digits that you dial or
57. umbers e g police fire medical in these locations If you do store or test emergency numbers please 52 www vtechphones com FCC ACTA and IC regulations Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening Industry Canada This equipment complies with regulations RSS210 and CS 03 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number REN for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five The RBRC seal The RBRC Seal on the nickel cadmium battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the United States and Canada The RBRC program provides a convenient a
58. wer cord is securely plugged into the telephone base Plug the unit into a different working electrical outlet not controlled by a wall switch Move the cordless handset closer to the telephone base It may be out of range Resetthe telephone base by unplugging and removing the battery from the handset Wait for 15 seconds then plug in the battery and plug in the power Allow up to one minute for the cordless handset and the telephone base to synchronize Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away from these electronic devices as possible wireless routers radios radio towers pager towers cellular telephones intercoms room monitors televisions personal computers kitchen appliances and other cordless telephones www vtechphones com uoneunuojur jeuonippv Troubleshooting Problem Suggestion Common cure for electronic equipment If the unit is not responding normally try putting the cordless handset in the telephone base or the charger If it does not seem to respond try the following in the order listed Disconnect the power to the telephone base Disconnect the battery on the cordless handset and the spare battery in the telephone base Wait a few minutes before connecting power to the telephone base Re install the battery and place the cordless handset into the telephone base or charger Wait for the cordless handset to synchronize

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