File - Hill Country Area of Narcotics Anonymous
Contents
1. ENG Toll Free www eanaonline org 210 800 221 9091 Tejas Bluebonnet Regional Site www tbrna org Region None numereous Convention Site www tbrena org Community Tocitan Helpline Website Area Code The Woodlands North Houston Local 713 661 4200 Northside Area Toll Free www nascona org 713 866 768 6761 Victoria Coastal Bend Area Local 361 572 5500 www cbana org 361 Waco Heart of Texas Next Area Local 254 424 5526 Page or www hot na org 254 979 822 9094 Wichita Falls pees Central TX Toll Free 888 851 1246 www redriverna org 9402. Helpline Website Area Code Location Abilene WARNING VIRUS Big Country Area POSA AAA eee www bigcountryna org 229 Not working Alpine Local Unity Area 432 837 3913 Best Little Region 432 www birna org Anti Carol Local 512 480 0004 maA Toll Free R 800 765 1266 www ctana org 512 Spanish 512 480 0007 a ae j Local 325 365 2187 or Unknown 325 325 365 2187 Beaumont ponte Texas Local 409 861 1161 www sctana org 409 rea Bryan College piston 203 Local 979 822 9094 www bvana org 979 Valley Area Corpus Christi Coastal Bend Area Local 361 992 2113 www cbana org 361 Local 972 699 9306 Dallas Dallas Ar Toll Free PE 888 629 6657 www dallasareana org 214 Spanish 888 600 6229 Fort Worth Local 817 624 9525 Fort Worth Area Toll Free www fwana org 817 888 629 6757 Community f Helpline Website Area Code Location Galveston LEC O Aran Ses 99 www ttcana org 409 Hill Country Toll Free Only andor 210 512 Area 855 864 2262 Un oe 830 Houston 713 Houston Area Local 713 661 4200 www hascona org Lubbock Amarillo Panhandle Area Local 806 331 6262 Unknown 806 McAllen Brownsville Local 956 227 0362 Rio Grande Area Spanish www riograndena org 956 956 525 8864 EEP Odessa Nayak ne Local 432 582 2926 Best Little Region 432 www blrna org San Angelo Big Country Area Local 325 657 6646 WARNING VIRUS 325 www bigcountryna org San Antonio Local 210 434 0665 P
3. Hill Country Area of Narcotics Anonymous Phoneline Guidelines Toll Free 855 TO HCANA 855 864 2262 Updated September 2012 Thank you for being of service The suggested requirements to be a phoneline volunteer are 6 months clean time working steps with an NA sponsor and attending regular NA meetings as well as the ability to carry a clear Narcotics Anonymous message As an HCA phoneline volunteer you will receive calls from our Toll Free Helpline through the Virtual PBX system What to Expect When You Get a Call The caller ID from the call will show our Toll Free number 855 864 2262 and a recording will announce the call as coming from the NA helpline An operators voice will then instruct you to press the key to accept the call press 1 to reject the call and place the caller back in ACD Queue automated call distribution queue Please do not press the star key as this will send the caller to one of my phones Only accept a call if you have time to devote to the caller AND have a current HCANA meeting schedule Rejecting the call will simply send the caller to the next volunteer on the list When accepting a call whenever possible ask them for their call back number or give them yours only if you are comfortable in doing so We have limited minutes for our toll free number calls should be kept to a minimum to keep our service affordable Also do not call the system just to see how it works as this will use up valuab
4. antial clean time Talk to your sponsor about such situations Never never go it alone Never divulge any kind information about any other NA members never give out an address or phone number of anyone including yourself unless of course your phone number when returning a call If a caller wants to know if a particular person attends a particular meeting invite them to attend Do not get involved in outside issues such as religion treatment centers or other fellowships etc Refer them to a phone book or 411 services then quickly get the conversation back to NA recovery and direct them to an NA meeting Do not make any commitments on behalf of the area region or NA fellowship If a professional or member of the public contacts an NA phoneline provide as much information about NA as you can Then get their contact information and submit it to the proper person in the service structure such as the appropriate trusted servant the area s public relations chairperson or the area chair When in doubt about any call or issue contact the phoneline chair These guidelines were taken in part and in spirit from the Public Relations Handbook of Narcotics Anonymous along with other areas resources and adapted as needed The next pages 4 through 7 offer valuable phoneline and website information for Narcotics Anonymous in Texas It is suggested that you print and have access to this information as well as a current meeting schedule Narcotics A
5. ct the caller to the next available NA meeting and briefly share our recovery It is preferred that we only try and give meeting information for meetings in Hill Country Area However meeting information for other service areas such as Austin or San Antonio could be given but with the disclaimer that those meetings are not in our service area and always provide the caller with the appropriate helpline or website information for that service area Our phone service has limited monthly minutes If the call you accept appears to be taking longer than 5 10 minutes then please either offer your number for the caller to call you back or ask for their number If neither of you are comfortable with this then by all means simply continue the call Some Suggested Do s If and when doing a call back make sure you have the person who made the call on the line BEFORE you identify yourself as an addict or being in NA This helps protect the anonymity of the caller if someone besides that persons answers the call back Always ask them if they just spoke with you and requested a call back After verifying the caller always identify yourself by first name only and as an addict in Narcotics Anonymous Keep a meeting schedule Texas NA numbers pages 4 7 and some NA literature handy to refer to such as a Little White Book or IP For the Newcomer etc You will also find it helpful to print out the NA Texas pages 4 through 7 many of our calls come fr
6. le minutes as well After you have pressed the key to accept a call wait a second or two and you will hear a tone or tones signaling that your caller is on the line then simply state your name and that you are a recovering addict Please carefully read and familiarize yourself with the following simple guidelines and suggestions Remember that a call to our NA phoneline may be someone s first interaction with Narcotics Anonymous These calls are vital our phoneline can make a major difference in whether or not an addict makes it to an NA meeting We need to respond to callers in a way that makes them feel like they matter We encourage you to bring all of your strength experience and hope as well as your public relations awareness to this important service opportunity Some Important Points Our toll free number is answered by an automated Virtual PBX or computerized answering forwarding service When answering calls please conduct your self in a responsible respectable manner that reflects recovery and a positive representation of NA as a whole Please note that we are a phoneline helpline and NOT a hotline as such All emergency calls should be referred to 911 and any treatment or social support needs referred to the Texas helpline 211 Information about other fellowships treatment or detox centers must be limited to referring the caller to a phone book or the 411 service Our primary purpose as an NA phoneline is to simply dire
7. nonymous Listings in Texas Helpful Numbers and Information Please note this is only a partial listing of NA in Texas Using web resources such as www na org and our own website www hcana org can help you in helping others Please learn how to use the BMLT Basic Meeting Look up Tool meeting locator on the Hill Country website Our area s website has a very good user manual available if you need help Should you find any errors please report them to the phoneline chair The information here was taken from the NAWS site and the various regional and area websites Listings by NA Service Area INGE Dy OETVICE Helpline Website Area Area Code Areas NAWS Fellowship www na org The Narcotics Anonymous Services World World Service 818 773 9999 Ext 771 Brazos Valley Area 979 822 9094 www bvana org 979 Brenham Bryan College Station Hearne Navasota Coastal Bend Area 361 992 2113 www cbana org 361 Alice Aransas Pass 866 992 2113 Beeville CorpusChristi Kingsville Heart of Texas Area 254 424 5526 www hot na org 254 Waco Killeen Cameron Houston Area 713 661 4200 www hascona org 713 Houston Baytown Rosenberg Northside Area 866 768 6761 www nascona org 713 Conroe Humble Huntsville The Woodlands Esperanza Area 210 434 0665 www eanaonline org 210 San Antonio Uvalde 800 221 9091 Del Rio Eagle Pass Listings by Community or Location Commanty 7
8. om outside our service area Keep the caller s identification and yours anonymous Speak to them only on a first name basis Your primary responsibility is to provide the caller with meeting information Always ask what city they are calling about You may need to give them phoneline numbers to other areas or regions Only give the information you are sure about see NA in Texas sheet pages 4 through 7 Be ready to answer such questions as What time is the next class and how much does it cost Many of our callers will be court sent or on probation and know nothing about our fellowship or recovery Be patient loving and caring They may be very vulnerable and their first impression about NA counts Be ready to explain NA terminology and language The person calling may not know what a sponsor is or what being clean means other than having taken a recent shower Keep it simple The phoneline volunteer should use extreme caution and discretion when handling difficult calls such as calls from addicts who are under the influence of drugs prank calls and calls from those who suffer from mental illness One purpose is to continually bring the conversation back to how the caller can get to an NA meeting and end a problem call before the situation escalates Avoid the war story Do offer your own personal experience strength and hope about living clean the NA way Contact the phoneline chair for all problems or questions Some Suggested D
9. on ts Do not handle crisis calls If you receive a call from a person in crisis you as a volunteer need to clearly understand where your responsibility ends Phoneline volunteers are not counselors or crisis workers Threats to commit suicide a drug overdose or talk about being a victim of violence are all examples of crisis calls Refer them immediately to 911 or 211 Do not try to intervene yourself We do not train our volunteers to be crisis counselors If you feel that the caller or someone a caller refers to is in eminent danger or physical harm you may call 911 and give the callers information where available Failure to do so could possibly lead to legal consequences for yourself or the fellowship Contact the phoneline chairperson if in doubt Our system records caller ID s and we can give them to the authorities We do not intervene for families or anyone You may get calls like I found a bag of stuff in Jimmy 5 room and need someone to get over here right now to set him straight Needless to say that is out of our realm simply empathize with the person and give them meeting information for their loved one and offer the Texas state helpline 211 or emergency 911 We are not a transportation service We do not offer rides However should you deem the situation necessary for a 12 step call use your best judgment BUT NEVER GO ALONE Always take at least one other person with you and preferably an experienced member with some subst
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