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1. 2 Enter the Copyright Text 3 Click Submit Once done with the above changes restart OpManager Copyright O 2013 Zoho Corporation Page 228 OpManager User Guide Other Utilities and Tools Configuring Database Maintenance To plot graphs and generate reports OpManager collects data from the managed devices at regular intervals By default OpManager aggregates the performance data into hourly data at the end of each hour The hourly data thus calculated will be aggregated into daily data at the end of each day These aggregated data will be used in graphs and reports OpManager allows you to maintain the database with the required data By default the detailed data will be maintained for 7 days the hourly data for 30 days and the daily data for 365 days After the specified period the database will be cleaned up automatically To configure your own settings for database maintenance follow the steps given below 1 Click the Admin tab 2 Under Tools click Database Maintenance 3 Specify the values for the following fields 1 Alarms Database the maximum number of recent alarms to be maintained must be specified here For instance if you want an history of last 500 alarms specify the value as 500 here 2 Events Database multiple events correlate to generate a single alarm This is essentially a history information 3 Performance Database the cleanup interval of the raw data as well as the archived data must be specified here
2. 6 Column 1 Column 2 Column 3 amp Column 4 Enter the width of the columns in terms of percentage 7 Click Modify to effect the changes on the dashboard Copyright O 2013 Zoho Corporation Page 127 OpManager User Guide Customizing Dashboards and Views Delete Dashboard To delete a dashboard follow the steps given below 1 Mouse over Dashboards tab and click on the name of the Dashboard that you want to delete That particular dashboard opens 2 Now click on Actions menu and select Delete A confirmation window pops up 3 Click OK to confirm deleting Note Default dashboard cannot be deleted Copyright O 2013 Zoho Corporation Page 128 OpManager User Guide Customizing Dashboards and Views Adding New CCTV CCTV helps you view only the required dashboards repeatedly at required intervals To add a new CCTV follow the steps given below 1 Mouse over Dashboards and click Manage CCTV Click Add CCTV Create CCTV window opens CCTV Name Enter a unique CCTV name Description Enter a brief description about this CCTV Refresh Interval Select the interval required to switch over to the next dashboard Select the desired dashboards that you want to include in this CCTV Click Save xy OU Bb 0 N A new CCTV has been added Copyright 2013 Zoho Corporation Page 129 OpManager User Guide Customizing Dashboards and Views Viewing CCTV To view a CCTV mouse over the Dashboards tab and click on the name of the
3. Copyright 2013 Zoho Corporation Page 50 OpManager User Guide Managing Network Resources Monitoring Resources Using WMI OpManager monitors the system resources using SNMP by default However in the absence of SNMP on the devices the non SNMP windows devices can be monitored using WMI All the Windows device templates have the resource monitors preconfigured All you will need to do is disable the SNMP monitors associated and select the WMI monitors and associate them to the required devices Prerequisites For monitoring the Windows environment OpManager must necessarily be installed on a Windows machine Besides the device where OpManager is installed and the monitored remote Windows devices must have WMI RPC and DCOM services enabled on them Authentication to the remote devices using WMI requires you to login as a domain user with administrator privileges This is a requirement of the WMI protocol If the device is in a workgroup the system user name and password should suffice Steps to configure WMI Monitoring Go to the device snapshot page 1 From Monitors gt Performance Monitors section remove the SNMP based monitors if any 2 Click Add Monitors link on the right bottom 3 Now from the list of resource monitors select the CPU Memory and Disk Utilization monitors which has the protocol name as WMI against the monitor name 4 Click OK The monitors are added in the template under the Monitors column 5 Click Apply All t
4. OpManager collects IPSLA traps for events triggered due to a connection loss or threshold violation for RT When any such failure occurs OpManager immediately triggers a Trace Route operation automatically to help the IT Engineer trace the fault to the exact hop Further the Trace Route report shows RT data for five different paths and 15 hops in a path This enables you to troubleshoot and get to the root of the problem much quicker resulting in very less downtime Besides this intelligent monitoring of the links across each hop Netflow traffic reports also integrated in this new release This enables you to identify any latency caused by the LAN traffic You simply need to select all the WAN links path to be monitored once and configure it A sample trace route graph is given below Hop Graph Monitor Name RackO3 Path Cisco2611 68 142 214 24 Threshold Limit 200 msec Updated At 11 41 AM to 12 41 PM 1 2008 Y Map V Table View Paths RTT in seconds Path 1 0 02 Path 4 0 01 Path 5 0 01 Path 3 0 Path 2 0 Paths 3 Default Order 216 6551 21 59 163 55 198 Path 1 Path 2 Path 3 Path 4 216 115 104 103 Path 5 68 142 209 11 216 115 104 111 716 115 104 107 68142714 24 ATT Mo oms Mo or Bo or Mo or Copyright O 2013 Zoho Corporation Page 205 OpManager User Guide WAN Monitoring Configuring WAN Monitor Prerequisites OpManager primarily relies on Cisco s IP SLA for monitoring the WAN and
5. 4 Click OK to apply the changes Copyright O 2013 Zoho Corporation Page 229 OpManager User Guide Other Utilities and Tools Scheduling Downtime Maintenance of network devices forms an integral part of network administration You may want to perform a maintenance of specific device types at specific intervals If such devices are removed from the network or rebooted then you will see alarms indicating that the device or the applications in the device are unavailable Since the devices are not available when polled for status during the maintenance period unnecessary alarms are fired To prevent the devices from being monitored for status during maintenance you can schedule a maintenance task for such devices Following are the steps 1 2 3 From the Admin tab select Downtime Scheduler option under Tools Click on New Schedule In the New Downtime Schedule form provide the following details e Schedule Name e Schedule Description e Select the Status as Enabled if you want the Scheduled task to take effect immediately Else select Disabled so that you can enable it when required e Select the frequency at which the Task has to be scheduled executed It can be Once Every Day Every Week and Every Month e Specify the start and end time day of the task in the corresponding fields e If it is a schedule to be executed every day then specify the date from which the task must be scheduled e If it is a monthly schedule
6. Click the Admin Tab 2 Under Alerts click Alarm Escalation 3 Click Add Rule to create a rule 4 5 6 Assign a name to the rule in the Rule Name field Select the Severity and Category of the alarm Select the Business View in order to associate the rule only to the alarms of the devices of the selected business view If not select None to associate the rule to the alarms of all the devices Then configure the the interval in either hours or minutes to wait for the alarm to get cleared You can exclude the acknowledged alarms from being escalated by selecting Exclude Acknowledged Alarms option 9 Type the values for the fields under Escalation Email Details to send an e mail if the alarm is not cleared within the 10 11 12 specified interval Configure the From Email Address the Subject and the Message of the escalation mail In the Run this check every box set the interval in minutes to execute this rule Click Save If you configure a new alarm escalation rule by default it will be enabled To disable an alarm escalation rule click on Edit icon deselect the Enable this rule option and click on Save Copyright 2013 Zoho Corporation Page 143 OpManager User Guide Alarm Suppression Alerting OpManager provides you the option to suppress the alarms of the devices for a pre defined time interval This option will be very useful in cases where the devices are under maintenance or some known issues
7. Inventory Details Virtual Machines Resource Alocation 2 Network Mapters Storage Adagio Datastore Details Mantors Notification Profle Number Of Vite 10 Powered Off Vote 0 Powered On VMs 10 Suspended VMs 0 Unknown O 1P Address P Host CPU MHz Most Memory MA Guest Memory 127 150 68 172 108 160 668 Powered On 15 1 Test 1 Powered On Mamas 1000V 4 2 1 Sv1 4a Powered On 204 11 New Virtual Machine Powered On karthikatest2 Powered On mauthubuemaran Powered On Winx xf6 2 Powered On mauthubueraran Powered On NSVPX ESX Powered On Wbuntui0 10 2 4 97 215 05 112 lt Y s Y v 4 Y a v s AR E RS Click on the VM name to see its snapshot page The snapshot page of the VM is similar to that of any Windows or Linux Server s snapshot page History Reports OpManager also provides last 12 hour report on CPU Memory Disk and Network usage Select the required report from the Select Report drop down menu If you want to view the utilization report for each VM select the per VM check box Copyright 2013 Zoho Corporation Page 185 OpManager User Guide Hyper V Monitoring Mistory Reports cou Memory j ok f Network Select Report CPU Ubkzation per core per vM CPU Utilization per core Last 17 hours 04 00 AM t 8 y gt gt o uv B 6 e 0400 05 00 06 00 0700 0100 09 00 10 00 1 00 1200 1 Time Screw Bchyt MBceuw ECP MAYA CPU Sch MA DCP Bchrve Name Min oo Pu
8. voke amp video traffic O s gt SF Ss IPSLAS IP Network 24 IP SLAs gt gt gt Source gt WAN Kin Responder gt Source Router OSO hy Se Cisco 105 12 3 14 or more Destination Device Cisco IOS 12 3 14 or more Copyright O 2013 Zoho Corporation Page 194 OpManager User Guide VolP Monitoring Adding a New VolP Monitor Prerequisites When you want to test a link from your office to another location you need a Cisco router IOS version 12 4 or later at each end Steps to set up the monitor Using OpManager you can now monitor the voice and video quality of a call path Call path is the WAN link between the router in your main office and the one in the branch office that you want to monitor Step 1 Enable Add discover the router in your LAN to OpManager And make sure the SNMP read and write community are configured properly for that router Step 2 Enable SLA responder on the destination device you wish to monitor Steps are detailed below a Open a CLI session on the destination router and enable the EXEC mode as follows Router gt enable b Start the global configuration mode Router configure terminal c Enable the IP SLA responder Router config ip sla responder or Router config ip sla monitor responder Note Enter any one of the command to enable IP SLA responder as it varies according to the IOS versions d Repeat the above steps for all the destination rout
9. 69 e SSHD 22 e MySQL 13306 Features e Multi vendor configuration for switches routers firewalls and other devices e Real time configuration tracking and change notification e Effective Change Management Policies e Quick restoration to trusted configurations through a few simple steps e Templates for commonly used configurations e Automation of important device configuration tasks e Encrypted storage of device configuration in database e Contextual side by side comparison of altered configuration e Examining device configurations for compliance to a defined set of criteria rules e Comprehensive Audit Trails e Detailed reports on inventory and configuration changes Note Support for LDAP RADIUS amp Active Directory are disabled in this plug in Copyright 2013 Zoho Corporation Page 213 OpManager User Guide NCM Plug in Installing NCM Plug in Download the NCM plug in from OpManager website and follow the procedure given below to install Download OpManager s NCM plug in file to OpManager server Shutdown OpManager Service 1 2 3 Double click OpManager s NCM plug in exe file You have to install NCM plug in in OpManager server only 4 Follow the on screen instructions to complete the installation process 5 Start the OpManager Service Note You should have OpManager 8000 build or later Copyright 2013 Zoho Corporation Page 214 OpManager User Guide NCM Plug in Configuring MySQL Server NCM plug in u
10. E View Logs Copy As Export 3 Description execute workflow 4 Select the devices in the Associated Devices box and move to Selected Devices box 5 Click Execute Now button to execute the workflow the selected devices Check the output of the workflows in Workflow Logs Copyright O 2013 Zoho Corporation Page 115 OpManager User Guide IT Workflow Automation Workflow Execution Logs Workflow Logs provide the ouput of the executed workflows It provides the result as well the data of each task that had been included in the workflow You can also generate reports on Workflow logs Reports gt System gt Workflow Logs To view Workflow logs 1 Click on Workflow tab and select Workflow Logs Workflow output for each of the associated device is listed along with the executed date time and numnber of tasks 2 Click on the required Workflow Log to view the output Instant Device Check Rahul 1141 Workfiow has been executed successfully 22 Sep 2011 14 22 28 Total Task Logs 6 Instant Device Check Premkumar 0657 Workflow has been executed successfully 22 Sep 2011 04 22 50 Total Task Logs 6 Task Name Message Severity Date amp Time 1 Ping Device Ping command used was ping n 4 w 1000 1 32 192 168 27 144 info 22 Sep 2011 04 22 50 2 Ping Device Ping output Info 22 Sep 2011 04 22 50 Pinging 192 168 27 144 with 32 bytes of data Request timed out Request timed out Request timed out Request timed out
11. Ping statistics for 192 168 27 144 Packets Sent 4 Received 0 Lost 4 100 loss 3 Ping Device Ping failed Unable to reach the device Erer 22 Sep 2011 04 22 50 4 DNS Lookup Resolve DNS command used was nslookup premkumar 0657 csez zohocorpin com 10 22 Sep 2011 04 22 50 5 DNS Lookup DNS lookup failed Command output Error 22 Sep 2011 04 22 50 Server dns vip csez zohocorpin com Address 192 168 5 11 6 Add Alarm Note Alarm note has been added successfully Info 22 Sep 2011 04 22 50 Instant Device Check Nshankar 0135 Workflow has been executed successfully 22 Sep 2011 02 22 53 Total Task Logs 6 Instant Device Check Elavarasan 74102 Workflow has been executed successfully Instant Device Check irakesh 0301 csez zohocorpin com Workflow has been executed successfully 22 Sep 2011 02 22 31 Total Task Logs 6 22 Sep 2011 01 52 33 Total Task Logs 6 Severity Each task once executed is logged with its severity for understanding its execution status Following are the severities in Workflow e Info Notifies a task has been executed successfully e Error Notifies a task has been failed e Warning Notifies that a task cannot be performed Eg A delete file action cannot be performed when the directory does not have the specified file In such cases the delete file actions is marked as warning Copyright 2013 Zoho Corporation Page 116 OpManager User Guide IT Workflow Automation Import Export Work
12. Stand by Guest OS Puts a VM in the Stand By mode Suspend VM Suspends a VM pManager heck heck Device Status Q O hecks the availability status of a device Acknowledges an alarm dds a note to an alarm lears an alarm eletes an alarm ves the device under maintenance mode to normal enerates an alarm in OpManager uts the device on maintenance mode ediscovers a device nacknowledges an alarm gt Ono als llo oye a gt ES zio ol o y 3 QO O lear Alarm elete Alarm xit Maintenance enerate Alarm ace on Maintenance ediscover Device nacknowledge Alarm o Cc xternal Actions factions cd Send Popup Message Sends a notification via a pop up on the end device At present Workgroup devices alone are Supported 5 end SMS ends a notification via SMS Ensure that you have configured SMS server settings DNS Lookup DNS Lookup executes a DNS lookup command on the end device and provides its status Display name for the task Destination Device on which the task has to be executed Click on the select devices icon to select the device If no device is Devic selected it will be executed on the device selected in the Info tab Ping Device Sends ICMP packets to test whether the device is responding escription isplay name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Device D
13. Virtual Machine Memory rep Get Virtual Machine Memory Writes Shares and Usage report Virtual Machine Hetwork rep Get Virtual Machine Network Received Transmitted and Usage reports Top Virtual Machines by CPU Usage Example The screenshot below shows the memory used report for a host You can select the required performance report from the Select Report dropdown menu If you wish to view the report for another host select the required host from For Host dropdown menu To view the amount of memory used by each VM select the per VM check box Copyright 2013 Zoho Corporation Page 177 OpManager User Guide VMware Monitoring Select Report Memory Used v For Host ESX 2 india adventnet com Dopervm Memory Used Memory Used KB 4610000 0 16 10 10 30 16 30 17 10 1730 1730 19 10 1 30 1940 Time hours E ESI2 india adventnet com The screenshot below shows the legend summary and table view Legend summary provides the minimum maximum and average values of memory used by the host Table view provides the same values collected during the recent polls Legend Summary Name Min Max Avg M ESX 2 india adventnet com 4513189 4611244 4532169 67 Table View Date and Time Name Min Max Avg A 2010 06 22 16 15 10 0 ESX 2 india adventnet com 4611244 4611244 4611244 0 2010 06 22 16 20 56 0 4580950 4580950 4580950 0 2010 06 22 16 26 10 0 4575015 4575015 4575015 0 2010 06 22 16 31 03 0 ESX 2 india adventnet com 4571460 4571460 45
14. When the workflow is triggered the variable Alarm ServiceName is replaced with the name of the service that has gone down DeviceName is replaced with the name of device Copyright 2013 Zoho Corporation Page 109 OpManager User Guide IT Workflow Automation Test a Service 9 Name Ex Destination Device S DeviceName El Service Name Alarm ServiceName X Supported Devices OK cd Task 2 The result of previous task service up or down is added as notes to the alarm using Result variable Add Alarm Note Name Add Alarm Note Note Result OK Cancel Copyright 2013 Zoho Corporation Page 110 OpManager User Guide IT Workflow Automation Adding a Workflow To add a workflow follow the steps given below 1 Click on Workflow tab and select New Workflow 2 Drag and drop the required conditions and actions from the left panel to editor panel ka K Untitled Workflow START Checks O ma O Ping Device a DA od 23M Trace Route gt 0 DNS Lookup Actions 1 Enter a Name for the condition and actions 2 To edit or delete a condition or action click on it and select edit or delete icon START O ad DNS Lookup 3 Click Next 4 Enter a Name Description and Tags for the workflow 5 Associate the workflow to the devices 1 Click on Click here to specify devices link corresponding to Devices tab 2 Select the devices in Available Dev
15. in a text editor 2 Set the value of the parameter https as Enable 9 Start OpManager server Connect client with https Ex https opmserver manageengine com 80 Note If you are already having a certificate for this server and that certificate was requested by the keystore file generated using Java keytool you may use it for SSL configuration Just copy and paste the keystore file under OpManager_Homeconf and rename it to OpManager truststore and follow the steps from 5 Copyright O 2013 Zoho Corporation Page 6 OpManager User Guide Getting Started Registering OpManager You can register OpManager by applying the license file that you receive from AdventNet To apply the license follow the steps given below 1 Click Register at the top right corner of the client page 2 Click Browse and choose the license file from the location it is saved 3 Click the Register button to apply the license file and close Should you encounter any errors when applying the license contact Support with the license error code Copyright O 2013 Zoho Corporation Page 7 OpManager User Guide Getting Started Configuring Failover Support for OpManager Failover or redundancy support for OpManager is necessary to achieve uninterrupted service It becomes cumbersome if the OpManger DB crashes or loses its network connectivity and not monitoring your network Though regular backups help you recover from DB crashes but it takes time for OpManger t
16. 168 117 237 attention 192 1 De a x OOOO 03 O 192 168 117 245 Y attention 192 1 Change aris 0 2 0E O Advent dual O cloar i T 5 Server Ol aE O Fedora testi OD attention 192 168 117 239 Linux 115 96 ET 04 proto lini O clear 192 169 117 78 Linux 16 MI 91 INN D suseg3 linux W artontion 192 169 117 61 Linux Su a The following actions can also be done from here e Applying a Device Template e Associating Notification Profiles e Applying Credentials e Managing Unmanaging Devices Deleting Devices e Changing the monitoring interval of the devices Applying a Device Template To apply a device template to the device templates follow these steps 1 Select the devices for which you want to apply the template 2 Click on Device Template button 3 Select the Device Template which you want to apply to the devices 4 Click Apply The selected device template is applied to the selected devices Associating a Notification Profile 1 Select the devices 2 Click on Notification Profile button 3 Select the profile to be associated to the devices and click Next 4 Select the fault criteria for the selected profile and click Next 5 Select one of the following options to select the time window e Apply this profile all the time This notifies alerts occurring for the selected criteria at any time e Apply the profile for the selected time window You can specify the required time window here For instance if you
17. 25 OpManager User Guide Discovery Layer 2 Mapping OpManager renders the logical network topology diagram once you discover the networks and network devices For a better visualization of the physical network connectivity in real networks and the consequences of a failure of a device network topology map comes handy To enable automatic layer 2 mapping post discovery you will need to specify the seed file so that layer 2 mapping is automatically done OpManager purely relies on SNMP to represent the connectivity of nodes and links in the network This document explains the following e What is a seed device e Configuring seed device in OpManager e Saving the map as a Business View e Exporting a map to Visio What is a seed device A seed device is the core switch in your network The switch must have SNMP enabled so that OpManager is able to query the device and draw the links automatically showing the connectivity of all the devices on your network As changes happen to the networks frequently OpManager allows you to configure an interval in days to re draw the map For instance if a change happens once in a week you can configure OpManager to re draw the map every seven days 1 From the OpManager dashboard select Maps gt Network Maps link mouse over the Maps tab to see the links to all the maps In the Networks Map select Actions gt Settings menu to your right 2 3 You will find a combo box to select the see
18. Click on Import Field properties from CSV button 2 Browse and select the CSV file The CSV file should be in the following format DeviceName SerialNumber Model Floor muthuk 0433 csez zot 1243243523 DELL D640 first opman win7 G353243523 HP Proliant second opm2k8r2 1153243523 HP Proliant first msp w8 1243243523 DELL D640 first opman win7 2 G353243523 IBM System Server second opm2k8r2 2 LJ53243523 IBM System Server first wk8 sql 1243243523 IBM System Server first opman win7 4 G353243523 HP Proliant second opm2k8r2 exchange 1153243523 HP Proliant first 3 Click OK 4 Map the Field Name with the CSV Header 5 Click OK The field properties are applied to the devices successfully Copyright O 2013 Zoho Corporation Page 33 OpManager User Guide Managing Devices Configuring Additional Interface Properties Configure additional properties of a device by adding additional fields This makes device management easy 1 From Admin tab select Additional Fields A list of pre populated fields is shown 2 Select Interfaces from Associate pre defined fields to all list box 3 Click Add Field button on the top right corner of this table and configure the following values 1 Field Name Configure the name of the additional property 2 Type Select the property type 3 Field Length Set the length of the field 4 Description Add a meaningful description for the field 5 Click Save to apply the configuration These properties are useful wh
19. Click on Top 10 The top 10 call paths by MOS Packet Loss Jitter and Latency are listed 3 Click on the required call path view its snapshot page Copyright O 2013 Zoho Corporation Page 200 OpManager User Guide VolP Monitoring Viewing VolP Monitor Alerts Go to Maps gt VolP Monitor gt Alerts to view the alerts raised by WAN Monitor All the alarms are listed with the Source name Alarm Message Status of the Device Technician Device category date and time Click the alarm message to view the alarm history Copyright O 2013 Zoho Corporation Page 201 OpManager User Guide VolP Monitoring Viewing VolP Monitor Reports The VoIP Monitor reports help you to view the various metrics such as jitter MOS RTT etc to determine the health of the VoIP networks To generate the VoIP monitor reports follow the steps given below 1 Mouse over Maps tab and select VolP Monitors 2 Click on Reports The default History reports and Top N reports are listed 3 Click on the required report You can also access the VolP Monitor reports from Reports tab The generated report can be emailed or exported to a PDF version by click the respective icons on the report Copyright O 2013 Zoho Corporation Page 202 OpManager User Guide VolP Monitoring FAQs on VoIP Monitor Why do need to set SNMP write community on the Source Router Why am getting Source router SNMP write community may be wrong error message Why s
20. Click the Create New Report button under the Reports tab Create New Report window opens General Settings Name Server Performance report Description CPU ublization report of all the servers Report Category O Performance Reports O Availablity OResponse Time amp Packet Loss O Inventory Reports O Custom Reports for a Device Next _Cancet 2 Enter a unique Name and brief Description 3 Select the required Report Category For instance the report category is selected as Performance Reports 4 Click Next Performance Reports Name Server Performance report Description CPU utilization report of all the servers Monitor Category CPU Memory and Osh v CPU Ltiization Y Previous Next Cancel 5 Select the Monitor category 6 Select the sub category 7 Click Next Default Options Category Al Devices v Business View Al Devices v Shov Only Tap Y io Period Last 24 hours Y Time Window 8 00 AM 8 00 Pri Previous Finish Cancel 8 Select the required Category Business Views Top N devices Period and Time Window 9 Click Finish to create the new report The created report gets saved under the appropriate report category Go to that category and click on the report to generate the report Copyright 2013 Zoho Corporation Page 240 OpManager User Guide Reporting Editing Reports OpManager allows you to edit a generated report in order to refine for some specific parameters devices o
21. Devices to Watch You can view the devices with fault in this list view e Syslog Alarms This view lists only the alarms logged via syslog Copyright 2013 Zoho Corporation Page 141 OpManager User Guide Alerting Alert Actions You can perform the following alert actions Acknowledge This option is useful for the operators to pick up the problem and work on it When you select an alarm and click on Acknowledge button on top the alarms list the administrator operator s name is populated in the technician s field Note Alarms that are acknowledged can be excluded from being escalated by configuring accordingly the alarm escalation rule Unacknowledge The assigned technician is removed and the alarm is back in the unassigned list Clear You can click this to clear an alarm manually Delete You can delete an alarm View History Click on the alarm message to view the alarm details and event history Add Notes You can add notes to the alarms to explain the steps you have followed to correct the fault or to give tips to the operator who is working on the fault In the Alarm history page click the Add Notes option Execute Workflow You can execute a workflow to troubleshoot an alarm Click on Execute Workflow in the Alarm Details page and select the workflow The workflow will be executed and the output will be added in the notes Test Actions You can notify this alarm via any of the notification profiles created by you Click
22. FilesMySQLMySQL Server 5 0binmysqld nt exe Note If the checkbox is unchecked and multiple instance of process is running with the same name all the processes will be terminated Arguments This field is also optional If you want to match the arguments when terminating the process select the checkbox near arguments field and specify the arguments Otherwise leave this field empty Ex defaults file my ini Note If the checkbox is unchecked and multiple instance of process is running with the same name all the processes will be terminated Check URL Check whether the URL for its availability ame URL Address Address of the HTTP URL that has to be queried Supported Variables Alarm URLAddress will retrieve the URLAddress from the alarm entity if workflow is triggered through alarm Otherwise nothing will happen Form Method OpManager tests the URL via Get or Post method Select the appropriate condition Get or Post Check Now Checks whether the URL is accessible with the entered details FTP Delete File Deletes a file via FTP arameter Description ame Display name for the task FTP Server Name of the FTP Server You can enter the ftp server name directly or use DeviceName variable DeviceName will be replaced with the name device selected in the Info tab during the workflow execution FTP Username of the FTP server FTP Password to connect to the FTP server ile Name_ iName of the f
23. Full file name with extension stdout doc stdlog txt e File name with wild characters out or std Files containing the same prefix or suffix name with same different extension will be monitored e File name in date format 2011062200001 txt Enter the file name in a static format YYYY MM DD txt or YYYY DD MM txt File Name Contains OpManager looks for the files in the specified folder and alerts based on the conditions specified You can configure to be notified if the folder does not contain any file in the specified name or be notified if the folder contains Copyright 2013 Zoho Corporation Page 80 OpManager User Guide Managing Network Resources files in the specified name or you can choose not to monitor 6 File Size Age OpManager looks either last modified file or all files for file size and age If the threshold condition for either file size or file age is violated an alarm is raised Configure the relevant threshold and ream conditions 7 File Count You can monitor the number of files specified in the File Filter and be alerted if the count changes or of it violates a count threshold Configure the rearm accordingly to reset the alarm Configure the following alerting options 1 Severity Choose the severity that you would like to assign to this alert 2 Consecutive Times Specify how many time the threshold can be violated to generate the alert 3 Alarm Message Format Configure the alarm mes
24. Getting Started Monitoring Interval for a Device Category OpManager allows you to set a common monitoring settings for all the devices under a specific category To do so follow the steps given below 1 Click the Admin tab 2 Under Monitoring click Monitoring Intervals 3 To enable monitoring for a category select the check box under Enable corresponding to the category and type the monitoring interval in minutes in the adjacent box To disable monitoring a specific category clear the respective check box 4 Click Save to save the settings For instance if you want to monitor servers every minute ensure that the check box corresponding to Servers is selected and type 1 in the adjacent box How Frequently Should Monitor The general practice is to monitor critical devices more frequently than non critical devices Given below are the recommended monitoring intervals for small and medium sized networks up to 1000 devices e Routers and Critical Servers 10 minutes e Switches Hubs and Printers 10 20 minutes e Critical Services like Exchange Active Directory 10 20 minutes e Desktops and Workstations We recommend turning off monitoring for desktops and workstations to reduce the amount of network traffic generated by OpManager This is done by removing selection for Desktop category in Admin gt Monitoring Intervals Alternatively monitor them less frequently say for every hour or 30 minutes If there are a few
25. HTTP FTP Check heck URL est the availability of a URL TP Delete File TP Move File TP Rename File TP Upload File TTP Post Data Result eletes a file via FTP oves a file within the same remote device via FTP enames a files via FTP rites the given content in a file txt and uploads it to the remote device via FTP Posts the output received upon querying an URL in the workflow logs lt Checks Oooo k Check File Checks the availability of a file Get File Size Gets the size of a file Actions O OE Files are compressed with Windows Compression Compress Older Files Files which are not used for a long time are compressed with Windows Compression You can configure the age of the files Copies file to another directory within the same device Delete File Deletes a file Delete Older Files Deletes the files which are not used for a long time Also deletes older files in sub folders You can configure the age of the files Moves the files to another directory within the same device Move Older Files Moves the files which are not used for a long time to another directory within the same device You can configure the age of the files Rename File Renames a file Uncompress File Uncompresses a file Checks UN Actions dS Restarts a VM Resets a VM abruptly Copyright 2013 Zoho Corporation Page 97 OpManager User Guide IT Workflow Automation Shut Down Guest OS Shuts down a VM
26. Hard disk of a device in real time This option is very useful in cases where you would have restored a device just a short time back and want to continuously monitor for few minutes To view the live workload 1 Goto the device snapshot page 2 Click on the Real Time icon gt available on top of the CPU Memory and Hard disk dials to view the live workload The amount of CPU Memory Hard disk that is being currently utilized by the device is displayed in a graph in terms of percentage for the configured Refresh Interval and Time Window Copyright O 2013 Zoho Corporation Page 59 OpManager User Guide Managing Network Resources V lewing Live Interface Traffic OpManager provides you the option to view the traffic handled by an interface in real time Here are the steps 1 Go to the device snapshot page 2 Click on Interfaces tab All the interfaces of the device gets listed 3 Click on the respective Real Time icon of the interface whose live traffic has to be viewed Live In and Out traffic in the interface is displayed as a graph for the configured Refresh Interval and Time Window Copyright O 2013 Zoho Corporation Page 60 OpManager User Guide Managing Network Resources V lewing Live 1 emperatu re OpManager provides you the option to view the temperature of the router in real time Here are the steps 1 Go to the snapshot page of the router 2 Click on the Real Time icon gt available on the temperature
27. Key button A key is generated Copy the entire Key Viewing the Google Map in OpManager WebClient 1 2 3 Go back to the OpManager Webclient and provided the key in the corresponding field Click on Submit Key The Google Map is shown in the interface Adding Devices on the Google Map 1 aN oO UW Bb 0 N Now zoom in out the map and double click on the location where you want to place a discovered device A device list box pops up allowing you to select a device to be placed in that location Select the device and click on Add Add the required devices on to the map by double clicking the location You can also add the devices to the map from the device snapshot page Go to the device snapshot page Click on Add to Google Map link in the page to add the device to the map Viewing Device Details from Google Map 1 2 3 Click on the device balloons on the Google Map to see a popup Click the device name ip address on this popup to get into the device snapshot page The popup also shows the device status e Deleting Devices from Google Map 1 Click on the device balloons on the Google Map to see a popup 2 Click the Delete link on this popup to delete the device from the map Copyright 2013 Zoho Corporation Page 136 OpManager User Guide Customizing Dashboards and Views Business Views OpManager from build 7000 onwards comes with an in built flash based MapMaker No more hassles
28. OpManager offers REST APIs for adding and fetching data from OpManager Using these APIs you can integrate OpManager with 3rd party IT management service desk software Visit http api opmanager com to know more on the API Copyright O 2013 Zoho Corporation Page 245 OpManager User Guide Appendix Installing SNMP Agent on Windows System Adapted from Windows help e Installing SNMP Agent on Windows XP 2000 2003 e Installing SNMP Agent on Windows NT e Installing SNMP Agent on Windows 98 You need to know the following information before you install the Simple Network Management Protocol SNMP service on your computer e Community names in your network e Trap destinations for each community e IP addresses and computer names for SNMP management hosts To install SNMP on Windows XP 2000 and 2003 follow the steps given below You must be logged on as an administrator or a member of the Administrators group to complete this procedure If your computer is connected to a network network policy settings may also prevent you from completing this procedure e Click Start point to Settings click Control Panel double click Add or Remove Programs and then click Add Remove Windows Components e In Components click Management and Monitoring Tools but do not select or clear its check box and then click Details e Select the Simple Network Management Protocol check box and click OK e Click Next e Insert the respective CD
29. Requests isk Read Latency Host Disk Write Latency isk gJ ate KBps at which data is written to each LUN on the Host isk umber of times data was read from each LUN on the host isk umber of times data was written to each LUN on the host Disk Average amount of time Milliseconds to complete read from physical device Disk Average amount of time Milliseconds to complete write the physical device isk Space utilization for each Datastore ist of Hosts by top CPU usage ist of Hosts by top memory usage ist of Hosts by top swap usage uo 00 Host 1 ost st ost emory emory OE ETE MOTO OIM or Y J ela a a o A A A A z o A Zl olo o o o o o un un un un or or or or st etwork ist of Hosts by top network usage 5 st ist of Hosts by top Disk I O usage ost ist of Hosts by top disk space consumption 27 Amount of actively used virtual CPU per core P otal amount of time Milliseconds CPU used P P CP otal CPU time spent in ready state otal CPU time spent in wait state Average percentage of actively used virtual CPU on all cores gives a overview of CPU performance of the VM emory Memory usage of total configured memory for VM emory Amount of guest VM memory actively used Memory CPU Ready CPU Utilization emory Usage Active Memory Mm Memory Overhead Q wn 7H Ww Amount of machine memory allocated to a virtual machine beyond its reserved amount i e machine m
30. Resources Hardware Health Monitoring Monitor the hardware health of key device parameters such as temperate voltage power fan speed status of processors disk arrays etc of VMware HP Dell and Cisco systems and get alerted if they violate pre defined thresholds Collecting Hardware Health Data OpManager uses SNMP to monitor and collect the hardware health status of servers routers amp switches In case of VMware the vSphere API is used to collect sensor data The hardware health monitors are associated automatically whenever you add a device with proper SNMP credential If you encounter any problem associating the hardware health monitors then check for the correct SNMP credentials or contact our support team Reporting of Hardware Health OpManager provides historical reports on the status of hardware health which can be scheduled based on user needs OpManager Hardware Health Monitoring Video Copyright 2013 Zoho Corporation Page 94 OpManager User Guide IT Workflow Automation Workflow OpManager s IT automation workflows are code free and out of the box offers predefined checks and actions It includes an agile and flexible drag n drop workflow builder Workflow helps you e Initiate IT workflow on network faults or on a routine basis e Manage Services Processes Files and Folders of Windows servers and desktops e Record the IT workflow procedures as an XML and ensure structured practices across IT OpManager a
31. SLAs Responder provides the details of packet loss statistics on the device sending IP SLAs operations IP SLAs Responder is enabled on the target router rtr responder before configuring a Jitter operation back to top 4 Why are the VoIP metrics shown as zero or Not available in OpManager You will see zero or not available values when data is not collected for the monitored metrics This can be either due to incorrect SNMP read community configured or of the Responder is not enabled on the destination device Make sure that the correct SNMP read community is configured and the SLA Responder is enabled back to top 5 What are the critical parameters monitored to determine the VoIP QoS performance The monitored parameters include Latency Jitter Packet Loss and MOS The parameters are described below for reference Jitter Jitter is defined as a variation in the delay of received packets Users often experience disturbing sounds over a conversation coupled with loss of synchronization at times and is referred to as jitter High levels of jitter can result in some packets getting discarded and thereby impact the call quality Ensuring a jitter free transmission to provide qualitative service depends on identifying the bottle neck responsible for the jitter and acting on it to eliminate it OpManager s VoIP monitoring feature helps you find the problem and ensures maximum QoS on your VoIP network Packet Loss Packet loss is a measure of
32. Select the Type URL URL of the OpManager page setting configuration report copy the URL by opening the web client in another tab Next select how you want to open the URL i e in same window or as an IFrame or in a new window Embed IFrame code of widgets videos slides 3 Click OK A new tab will be created 3 Click Yes on the yellow color Save Changes notification message displayed on top of the tab You have successfully added a new tab Editing a tab 1 Mouseover Admin on the top right and click Edit Tab 2 Click on the name of the Tab that you want to edit 3 Modify the required fields and click OK 4 Click Yes on the yellow color Save Changes notification message displayed on top of the tab You have successfully edited a tab Moving a tab 1 Mouseover Admin on the top right and click Edit Tab 2 Click on the tab drag and drop to the required spot 3 Click Yes on the yellow color Save Changes notification message displayed on top of the tab You have successfully moved a tab to a new spot Deleting a tab 1 Mouseover Admin on the top right and click Edit Tab 2 Click on the tab that you want to delete A delete icon appears on the tab 3 Click on the delete icon 4 Click Yes on the yellow color Save Changes notification message displayed on top of the tab You have successfully deleted a tab Resetting the Tabs Copyright O 2013 Zoho Corporation Page 118 OpManager User Guide If you want to re
33. Siers aian aea a a a aa a aa SSUES EEE Eee EEE a a 50 CPU Memory Disk Monitoring using WMI ncnnicccnnnnnccononnncnonn o rrronnnrrrrnnnrrr rana rr 51 CPU Disk Memory Monitoring USING CLI ssssssssssssssssssirrtsttistttt o rrronnnrrr ec rrr naar rro ran rra rr 52 Adding More Monitors a A das 53 Adding Custom Monitor aia e a ad 54 Adding WMI based Custom Monitors oii nara 55 Device specific Monitoring Configuration Looe eee eee eee raro EEE EERIE RR RRE RRE RR RRA RRA R CESSES SEE SES rara rr rar rra 56 Configuring Thresholds for MOnitors 0 da A AA AAA Ae adidas 57 Viewing Process Diagnostics arista ana 58 Viewing Live Workload on CPU Memory and Hard disk wi ner rr rr rr rr rr rr 59 Viewing Live Interface Traffic sesticve cnet etter sarap tri aed 60 Viewing Live Temperatures suss svtndiaa awit deatiatevnin A aaah desl aphid Ais atone 61 Modifying Live View oxe 10 0121S 6s rrr 62 Monitoring Packet Loss iaa A a Bota ae ts synteny Aid daa 63 Monitoring RESPONSETIME haa de east Gt Ae yea a DD ADE ae beta gece ae 64 Monitoring TGP Services ii A A A E a a 65 Monitoring TCP Services on a Device iiicciicci ee enn CEE ESC RI EEC REE SCO RN RR RR Rana rr rara rra 66 Adding New TCP Service Monitors unico aid Ai a a td aaa 67 Monitoring Windows Services 20d ad ease ie es Sara Da Ae Tn ah 68 Adding New Windows Service MONitors concoccccoonnnnnonnnnnconnnnnconnonaronn non nono rn EEOC R RR ERRE RARE ECCI ESOC OEE SSIES SEES ESSE eee e
34. URL monitor To configure a global URL monitor follow the steps given below 1 Go to Admin gt URL Monitor gt Add URL Select URL radio button to configure a URL monitor This is selected by default Enter a name to the URL monitor in the URL Monitor name field 2 3 4 Type the URL address to be monitored 5 Type the Monitoring Interval and the value of Timeout in the respective fields 6 Enter the number of times the URL can go down consecutively before raising an alert 7 Type the string max 250 characters to be compared with the contents of the monitored Web page in the Match Content filed Click on the Check Now button to instantly verify the correctness of the given details 8 Select between Get and Post the methods for any HTTP HTTPS based URLs This is required because certain URLs cannot be accessed using a Get request 9 Type the request parameters and their values in the form lt parameter name gt lt value gt if any to know the actual availability of the URL Note that you can enter only one parameter in a line 10 Configure the user name and password for authorization This will be required in the pages where you need to log on and test the availability of the host 11 Select the required notification profile type and click Add button to associate it with this monitor 12 Click OK to add the URL monitor Configuring URL monitors in bulk For adding multiple URL monitors you can import the URL monitor para
35. a category of devices or the required business view or select specific devices manually for generating the availability reports 2 Select the period for which you want to generate the reports 3 Click Next Configuring the Time Settings for generating reports 1 Daily Select the time at which the reports must be generated every day Weekly Select the time and also the days on which the reports must be generated Monthly Select the time day and the months for which the reports must be generated Report Format Type Select either PDF or XLS to receive the report in the respective formats un Bb W N Report Delivery Select any one of the following options e Configure the email ids to which the reports are to be sent as attachments or e Configure the url where the reports can be published e Period Choose the period for which you want the report scheduled e Select Report s Select the required resource reports to be scheduled e Click Next Verify the details of the configured schedule and hit Submit for the schedule to take effect Scheduling a generated report 1 In the report page that is generated click Schedule This button to schedule the report Copyright 2013 Zoho Corporation Page 231 OpManager User Guide fig OpManager All Events Category All Devices Business View All Devices Period Last 24 Hours Time Window Full 24 hours Generated At Men 29 Dec 2008 11 02 30 IST Copy As Edit Report Schedule
36. amp Disk under History reports in the host snapshot page Moreover OpManager offers views to compare the performance of each VMs in a host Say for example when you see a gradual rise in Host CPU utilization trend it would be useful to know which VM got affected due to the rise in physical resource This information helps you quickly identify and fix the problem With OpManager you can select per VM view check box to compare the performance of VMs in that host VM Reports Similar to viewing reports for resources such as CPU Memory Network amp Disk of a host you can also view such reports for every VM in its snapshot page Accessing Reports You can generate reports from the snapshot page or directly access the Reports tab For ease of use all the reports of the VMs and hosts are grouped under Virtual Devices category under the Reports tab Click on the report name to generate the report System Health and Performance Availability and Response Inventory WAN RTT Monitors oIP Monitors l Virtual Devices Host CPU reports Get Host CPU Usage Wait and Ready reports Host Disk reports Get Host Disk Read write Usage reports Host Memory reports Get Host Memory Writes Shares and Usage reports Host Hetwork reports Get Host Network Received Transmitted and Usage reports Top Hosts by CPU Usage Get Top Hosts CPU Usage report irtu Virtual Machine CPU reports Get Virtual Machine CPU
37. chart summary and historical information Configuring Alerts By default OpManager raises an alarm if a service is down If required you can configure OpManager to raise an alarm if the service unavailable for a N number of times consecutively 1 Go to the device snapshot page 2 Under Service Monitors click on the service name to open the service snapshot page 3 Modify the count entered for Generate alarm if unavailable for _ consecutive times by clicking the edit icon For example if you enter the value as 2 OpManager will raise alarm only if the service is unavailable for 2 consecutive polls 4 Update the value and click the save icon Copyright 2013 Zoho Corporation Page 65 OpManager User Guide Managing Network Resources Monitoring TCP Services on a Device To select the services to be monitored in a device follow the steps given below 1 Click the Server in the map 2 In the Monitors section select Service Monitors to see the monitors listed 3 Click Add Monitor at the bottom of this list to see the complete services list 4 Select the services to be discovered from the list and click OK Copyright 2013 Zoho Corporation Page 66 OpManager User Guide Managing Network Resources Adding New TCP Service Monitors You 1 2 3 4 5 can add new TCP services for monitoring Go to Admin gt Services Monitors From the Actions menu in this screen select Add Service Specify the name of the TCP service t
38. critical workstations that you want to monitor you can turn on monitoring for those devices individually Copyright 2013 Zoho Corporation Page 19 OpManager User Guide Getting Started Personalize WebClient Change Password You can change the WebClient login password Click on the Personalize link in the WebClient and select the Change Password tab Provide the current password and the new password Retype new password to confirm The next time you login use the new password Select Skin From the Personalize link select the Skin Selector tab to select the required skin for the WebClient Configure Automatic Refresh From the Personalize link select the Automatic Refresh tab to set automatic page refresh at the selected interval You can also set the session timeout interval here Copyright O 2013 Zoho Corporation Page 20 OpManager User Guide Discovery Add Credentials OpManager accesses the remote devices using the protocols SNMP CLI or WMI The credentials like the password snmp community port etc may differ for different device types Pre configuring a set of credentials in OpManager helps applying them to multiple devices at a time saving a lot of manual effort 1 Go to Admin gt Credential Settings 2 Click New in this screen 3 Configure the following parameters and click Add to add the credentials Credential Type Select the relevant protocol SNMP v1 SNMPv2 SNMPv1 and SNMPv2 are community based security mode
39. displayed under the Virtual Devices map search for that device Go to its snapshot page and look for the device type If it is mentioned as unknown wrong credentials might have been provided or it is not reachable during discovery Provide the correct credentials and click on Rediscover Now under Actions tab in the snapshot page to discover it as an ESX host Configuring VM IP Address OpManager with the help of installed VMware Tools identifies the IP address of the VM and maps it to the host In case the VMware Tools are not installed OpManager discovers it using VM s entity name You can assign the IP address for such VMs in the host snapshot page screenshot of the same is given below Click on the No IP Address link corresponding to the VM to assign the IP address for that VM Similarly you can click the assigned IP address to choose another one as the primary IP for that particular VM Inventory Details Virtual Machines Resource Allocation Network Adapters Storage Adapters Number Of Ms 8 Powered Off YMs 0 Virtual Machines oll Interva nes Status Name IP Address State Host CPU 1 Vmhp winxp1 Powered On 97 Opmym lin3 Powered On 63 Opmym lint Powered On 64 mel Powered On linux4tow machineS Powered On linuxtow machine6 linuxym low2 Powered On Oo0ooceee BEBEEEBE Y Y Y VV SY 4 0 Powered On 0 O D Opmym centos 1 Powered On Copyright 2013 Zoho Corporation Page 167 OpManager User Gu
40. e Automating Reports e Faster Network Troubleshooting e Department wise bandwidth monitoring Note Radius Server is not supported in this NetFlow Analyzer plug in Copyright 2013 Zoho Corporation Page 218 OpManager User Guide NFA Plug in Installing NFA Plug in Click here to download the NetFlow Analyzer plug in Follow the procedures given below to install 1 Download OpManager s NetFlow Analyzer plug in file to OpManager server 2 Shutdown OpManager Service 3 Double click OpManager s NetFlow Analyzer plug in exe file You have to install NetFlow Analyzer plug in in OpManager server only 4 Follow the on screen instructions to complete the installation process 5 Start the OpManager Service Note You should have OpManager 7205 build or later Copyright O 2013 Zoho Corporation Page 219 OpManager User Guide NFA Plug in Configuring NFA Module Having installed and setup the NFA module you will need to configure the module for bandwidth and network traffic analysis Following is a link to the detailed documentation for NFA module Refer to the sections starting from Configuring Flow Exports Configuring NFA NetFlow Analyzer Module Copyright O 2013 Zoho Corporation Page 220 OpManager User Guide Add ons amp Plug ins IP Address Management IPAM Plug in IPAM plug in helps you identify whether an IP Address is currently available or not in an enterprise network The IPAM plug in periodically scans a subnet and
41. given below Extract the file using following command tar zxvf ucd snmp 4 2 6 tar gz To install SNMP follow the steps given below 1 Login as root user 2 Execute the command to set the path of the C compiler export PATH lt gcc path gt PATH 3 Execute the following four commands from the directory where you have extracted the ucd snmp configure prefix lt directory_name gt with mib modules host directory_name is the directory to install SNMP agent Preferably choose a directory under root The directories usr and local might contain the files of an older version of SNMP and so do not choose these directories to ensure proper installation make e umask 022 make install This completes the installation process For configuring SNMP agents to respond to SNMP requests refer to Configuring SNMP agents Copyright O 2013 Zoho Corporation Page 247 OpManager User Guide Appendix Installing SNMP Agent on Solaris Systems Download the latest version of SNMP using the following URL http heanet dl sourceforge net sourceforge net snmp ucd snmp 4 2 6 tar gz Extract the file using following command tar zxvf ucd snmp 4 2 6 tar gz To install SNMP follow the steps given below 1 Login as root user 2 Execute the command to set the path of the C compiler export PATH lt gcc path gt PATH 3 Execute the following four commands from the directory where you have extracted the ucd snmp configure prefi
42. ial eh Onna In AA Baia eia A AA ini eene ai 111 EXECUtING WOrKPlOWS lt a A A Ocio 115 Viewing WOrkKTOW LOOS rstas unnd n a AE did daa 116 Importing EXPOrting WOrktlOWS an neran ene aa dad aei e A Ie a iiei 117 Customizing Dashboards and Views 0 0 0 ttt 1 rra 118 GUSEOTMIZING TADS a A AATA A AA E A A A 118 Creating New Dashboard nissan enter a aie a ei tad Be ate a A 120 Adding Widgets aii AAA iA Gin i ein DA AA AA AeA ean ale 121 Editing Widgets ainia A cote gc ew tiee cad seca saa Ga sana Ad aban aes 122 Moving WIG TEA EEES E hea he do sada cts tai 123 Embedding Widgets a Ad EA dde 124 D leting Widg ts 000 a A da iacid dee 125 setting as DefaulEDASADOTA iii aa 126 Editing Dashboard Layout cias dada ta dt aaa 127 Deleting Dashboard it OO a A aan a AUS ovas 128 Adding NEW ECT ocio acac 129 VIEWING CCTV adas did a a neta tet 130 Editing COIN AN IN ATA NOAA caer Nata INE iene 131 D leting CCTV a Ai diaiali init aia A a CODA 132 MSU MLW faeces coe A A ect sdabyecis coi aches bated eed 133 Infrastructure Views vc tadas 135 GOO E Maps ui a A Aa ek ek ee a An SENE 136 BuSINGSS O E E a E caster eets testi Paedeg 137 Network VIEWS rai A ce tenia Bie tat DA O eer 139 ANC O ON 140 Managing Network Els A cen eeu Gidea A aad ia 140 Viewing OpManNager 2 6 tee 141 Configuring Actiohs on Alert aunado 142 Escalating am Alert a AAA AA E AAA od E Ad 143 Suppressing Alarms 20 aria 144 Receiving Traps in OPMand Gee ir A A E A a
43. installation is completed provided you have already configured MSSQL clustering for Primary server Once the Primary server fails the Standby server assumes itself as the Primary server and starts monitoring the network Once the Primary server is up the Standby server goes back to its standby mode and monitors the Primary server Copyright 2013 Zoho Corporation Page 10 OpManager User Guide Getting Started Migrating Database OpManager supports MySQL and MSSQL as the backend database At a later time you can choose to migrate from one database to another Here are the steps Migrating from MySQL to MSSQL Prerequisites e The Build Number of OpManager must be 6000 or higher e MSSQL database must be installed as this is not bundled with OpManager Steps to migrate are 1 Stop OpManager again and take a backup of the data using BackupDB bat present under bin backup directory 2 Select Start gt Programs gt ManageEngine OpManager gt DB Manager gt DB Configuration 3 ADB Configuration window pops up Select MSSQL option 4 Configure the following information DB Host The name or the IP address of the machine where MSSQL is installed Port The port number in which OpManager must connect with the database Default is 1433 User Name and Password The user name and password with which OpManager needs to connect to the database Driver Jars Specify the path of the Database driver Click OK 5 Restore
44. know more about OpManager Show Ads Displays the ads from ManageEngine in the OpManager login Ul Logging For quick troubleshooting of monitoring issues you can now enable detailed logging for SNMP WMI and CLI monitors and debug prints This logs the relevant requests to devices and helps troubleshoot Date and Time Format Settings Select the required format for the date and time displayed in OpManager web client Copyright 2013 Zoho Corporation Page 17 OpManager User Guide Getting Started What Should Be Monitored Active network monitoring is a must to gain accurate and real time visibility of the health of your network However frequent monitoring can become a huge strain on your network resources as it generates a lot of traffic on the network especially in large networks We recommend monitoring only the critical devices on the network This is a best practice adopted by the network administrators worldwide Following are the components of networks that are considered critical e WAN Infrastructure Routers WAN Switches Firewall etc e LAN Infrastructure Switches Hubs and Printers e Servers Services and Applications Application Servers Database servers Active Directory Exchange Servers Web servers Mail servers CRM Applications etc e Host Resources CPU Memory and Disk Utilization of critical devices e Critical Desktops and Workstations Copyright 2013 Zoho Corporation Page 18 OpManager User Guide
45. monitors associated to the devices it could be due to any or all of the following reasons e These monitors are not present in the device template SNMP is not enabled on the device In such case enable SNMP and add the monitors to the device once again e Incorrect SNMP credentials are associated Check the credential details like the SNMP version community string etc Steps to add the monitors to the device again 1 From the device snapshot page select the Monitors tab From the monitor types select Performance Monitors You will see the monitors displayed on the right if associated Click Add Monitors link on the right You can also add other required monitors like Partition monitors etc 2 3 4 From the list of monitors select the SNMP monitors for CPU Memory and Disk Utilization 5 6 The selected monitors are associated to the device and the resources are monitored To check if the SNMP agent in the device returns response try the following 1 Click the Edit icon against any of the associated monitor names 2 From the edit screen click Test Monitor link This does a dynamic query to the device for the value of the selected resource and show the data Incase the agent does not respond you see a message to this effect Refer to the troubleshooting tips to resolve the issue As an alternative you can monitor the non SNMP Linux servers using CLI telnet or SSH or the non SNMP Windows devices using WMI
46. of invoking a separate tool to create business views e Adding Business Views e Drawing Link between Devices e Modifying Business Views e Adding Shortcuts Click the small down arrow in the Maps tab or simply mouse over The default maps with options to add more maps are seen Adding Views 1 From the pop up in the Maps tab click Add Business View option 2 Configure a name for the business view 3 From the available devices list select the devices you want to be grouped in this business view and move them to the right to the Selected Devices column Select the background from the corresponding list box Click Apply Drop the devices on the map and click on the confirmation check box that appears Once the devices are dropped on the map select and drag drop the devices to be placed in the required location on the map Click Save button on the left to create and save the map Click Exit to see the newly created business view You will also find the availability dashboard for the devices in the business Oo ON OW A view Drawing a Link Between Devices To represent the network diagram in the map OpManager allows you to draw links between the devices in a business view You can assign a meaningful name to the link and also configure to change the color of the link to indicate its status To draw a link follow the steps given below 1 Click the Add Link button on the left 2 From the map on the right click th
47. of writing data to the datastore by the VM 73 Datastore Write Requests VM Datastore Average number of write commands issued per second by the VM to he datastore during the collection interval 74 Datastore Read Requests VM Datastore Average number of read commands issued per second by the VM to he datastore during the collection interval Copyright 2013 Zoho Corporation Page 181 OpManager User Guide Hyper V Monitoring Monitoring Hyper V Host and VMs OpManager monitors Hyper V servers via WMI It provides separate dashboard for Hosts and VMs to have a quick view on its performance It also offers a dedicated Snapshot page for the Hyper V host which provides comprehensive data such as Health Inventory Performance Reports etc Some highlights of monitoring Hyper V servers with OpManager e Monitors effective utilization of critical resources like CPU Memory Network and Disk e Out of the box offers 50 reports on Host and VMs e Automatically maps the migrated VMs to the corresponding Hosts Apart from monitoring the Hosts and VMs OpManager also monitors the Key Performance Indicators KPIs of guest OSs Similar to that of any Windows or Linux server OpManager monitors the applications Windows amp TCP services processes running on the VMs using WMI SNMP Copyright 2013 Zoho Corporation Page 182 OpManager User Guide Hyper V Monitoring Discovering Hyper V Servers in OpManager To discover the Hyper V host and V
48. provides the availability status of IP addresses in that subnet This helps you identify whether a particular IP is reserved or available The plug in accepts multiple subnet inputs which helps in scanning the entire network to get the status of the IP Addresses The IPAM plug in also includes Switch Port Mapper that helps you identify the switch port to which a device is connected and thus eliminates the need of manually tracing the network cables The switch port mapper discovers the devices plugged into each port of a specified switch This gives you the visibility into the IP MAC VLAN status and availability of ports Since this is a real time discovery you can also view the operational status and speed of each port OpManager IPAM Plug in Video Installing IPAM plug in Check our installation guide to know the steps to install IPAM plug in Using IPAM Plug in Click here to access the IPAM plug in user guide Copyright 2013 Zoho Corporation Page 221 OpManager User Guide Add ons amp Plug ins Applications Monitoring Plug in ManageEngine Applications Monitoring Plug in is a comprehensive application monitoring software that helps businesses keep track over the performance of critical applications and thereby ensuring high availability It helps monitoring the performance of various components of an application and provides quick resolution in case of any outages This improves the quality of service to end users Applications Moni
49. select the device or use Device Get Folder Size Checks the free space available in a drive Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the folder that has to checked for its size Name Folder Size The size of the drive is compared with the value GB MB KB specified here According to the condition greater or lesser than selected the actions are executed Compress Uncompress Delete Folder Compresses uncompresses deletes a folder Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Folder that has to be compressed uncompressed deleted Specify the folder path Name Create Folder Creates a folder in the computer Display name for the task Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the folder t
50. service The Type of Service octet allows you to set precedence levels for VoIP traffic of the IP SLA operations MOS Advantage Factor The advantage factor is a measure on a scale of 0 to 20 of the willingness of your VoIP network users to trade call quality for convenience Defining Thresholds for the monitored parameters You can define a threshold template so that the VoIP performance parameters can be better suit your company SLA s Service Level Agreements Alerts are triggered based on the thresholds configured so that you can take corrective actions in time Here are the steps to define a threshold template 1 Mouse over Maps tab and click VolP Monitors 2 Go to Settings gt Threshold Template 3 Configure the following values MOS Threshold Configure the MOS threshold by specifying the upper and lower MOS range values in the range of 1 to 5 Jitter Threshold Configure the jitter threshold in msecs with upper and lower threshold limits The range is from 0 to 6000 msecs Latency Threshold Specify the delay allowed in msecs again in the range of 0 to 6000 Packet Loss Specify the number of packets that can be lost in transit Notification Profile Select the required notification profile s in order to notify when the any threshold rule is violated Copyright 2013 Zoho Corporation Page 197 OpManager User Guide VolP Monitoring Copyright O 2013 Zoho Corporation Page 198 OpManager User Guide VoIP Monitoring Busines
51. start the Standby server Mandgetngine OpManeger 0 0 Configure Primary WebServer Details Inarikumar Pod UserName Password lt Back Cancel Note The Date and Time settings of the Primary and the Standby should be same Configuring Failover The procedures for configuring failover support varies according to the following cases backend DB used e Using MSSQL Using MSSQL as the backend DB If you are running OpManager with MSSQL as the backend DB then implement clustering Clustering refers to an array of databases in which the data are stored and have a single virtual IP If any of the DB in the cluster environment fails the other DBs have the data thereby providing high availability of data The Primary server sends all its data to a virtual IP and the data gets stored in multiple locations The Standby server that takes control over the network in case the primary fails then the standby server also sends the data to the same virtual IP For configuring MSSQL server clustering visit the below link published by Microsoft http www microsoft com technet prodtechnol sql 2000 maintain failclus mspx EDAAC Copyright 2013 Zoho Corporation Page 9 OpManager User Guide MS SQL DB Cluster J r Getting Started D Primary Monitoring Server App Server Web Server Web Client Secondary Backup Server i Users App Server Web Server For MSSQL the Standby OpManager server can be started once the
52. statistics recent alarms configuration details such as VMs inventory resource allocation for each VM Network Adapters Storage Adapters Datastores and much more Host Details and Performance Charts In this section you can find the Host details like IP Address Vendor of Host CPU Cores etc on the left side The right side gives a quick glance on performance data like CPU Utilization Memory Utilization Disk I O Usage etc collected during the last poll These values are collected at an interval of 5 minutes These data help you determine the current performance of the Host Host Heath At a Glance This section provides the last one hour performance chart of the Host You can view the reports of last 7 or 30 days Click on 7 or 30 link available on the top right corner to view the last 7 or 30 days performance report respectively Copyright 2013 Zoho Corporation Page 184 OpManager User Guide Hyper V Monitoring Host Health PU Utibzetion per core POZE bar Pet face anne Knee Cone qed Setare aante PELI pas Pet Fie shee O0 Canned Seime Apt 2 VM List amp Resource Allocation Details This section lists all the VMs on the Host resources allotted to each VM network adapters storage adapters and datastore details Any change in the inventory gets updated automatically You can also find the monitors that are enabled on the Host and notification profiles associated to it Click on the respective tab to view its details
53. the Desktop e Click Properties e Click Services e Right click SQLSERVERAGENT and click Start Copyright 2013 Zoho Corporation Page 254 OpManager User Guide Appendix Configuring SNMP Agent in Oracle Server To collect data from the Oracle servers and to receive traps from them using OpManager you need to install and configure Oracle Intelligent Agent The Oracle Intelligent Agent supports SNMP allowing third party systems management frameworks to use SNMP to receive SNMP traps directly from the Agent By configuring the Agent to recognize SNMP requests from the master agent third party systems can gather relevant data In Windows machines 1 Once you have installed and configured the SNMP agents in your Windows machines you have to integrate SNMP with Intelligent agent This requires Oracle Peer SNMP Master Agent and SNMP Encapsulator Agent to be installed in the Oracle server Note that these agents must be the same version as the Intelligent Agent and installed in the same ORACLE_HOME After the installation completes the following new NT services will be created Oracle SNMP Peer Encapsulator Oracle Peer SNMP Master Agent If you do not install the Intelligent Agent software in the default ORACLE_HOME the names of all the services will begin with the following Oracle lt home name gt For SNMP master agent to communicate with both the standard SNMP service and the Intelligent Agent the SNMP services file must be configured pro
54. the data lost during transmission from one resource to another in a network Packets are discarded often due to network latency Using OpManager you can monitor the packet loss and take corrective actions based on the information Copyright 2013 Zoho Corporation Page 203 OpManager User Guide VolP Monitoring One way Latency Latency delay is the time taken for a packet to reach the destination device When monitoring latency over VoIP the delay measured is the time taken for a caller s voice at the source site to reach the other caller at the destination site Network latency contributes to delay in voice transmission resulting in huge gaps between the conversation and interruptions Round Trip Time Round Trip Time is the time taken for a packet to reach the destination and again comes back to the source device The total time it takes for the round trip is measured in milliseconds MOS The Mean Opinion Score is the key quality indicator of VoIP traffic quality And is measured in the scale of 1 to 5 poor to excellent quality back to top 6 What is VolP codec Codecs Coder Decoder serve to encode voice video data for transmission across IP networks The compression capability of a codec facilitates saving network bandwidth and it is therefore appropriate that you choose the correct codec for your IP network Here is a quick reference to the codecs with the corresponding packets size and bandwidth usage 60 msecs by default Y
55. the devices and their resources for performance and also manage changes and configurations across these devices To view the configuration and the changes from OpManager 1 DeviceExpert must be up and running in your network 2 The network devices whose changes you want to monitor must be discovered in both OpManager and DeviceExpert 3 The DeviceExpert settings must be configured properly in OpManager Configure DeviceExpert Settings To configure the DeviceExpert Settings in OpManager 1 Copy the file server keystore from DeviceExpert conf folder to a folder on your local machine 2 From OpManager WebClient select Admin tab and click on Add On Products Settings 3 Click DeviceExpert Settings link in this screen 4 Type the following DeviceExpert server details Server Name Port default is 6060 Browse and select the server keystore file copied to the local machine User Name Password nou A WN Hit Test Connection and Save option to verify the integration After configuring the settings you can follow the steps given below to see the detailed reports 1 Go to the snapshot page of the Router Switch Firewall 2 From the Device Info menu select Startup Configuration to see the initial configuration of the device 3 From the same menu select Running Configuration to see the runtime configuration changes made to the device Troubleshooting What to do when you encounter an error message Unable to fetch values
56. the link to see the latest collected detarls click tho fink to troubleshoot In the business view mouse over the device icon or name IP and WAN link to view its details Clicking on the device icon will open the snapshot page of the device Clicking on the WAN path opens the snapshot of the WAN path if it is in Clear state else opens the Hop graph in order to trace the fault to the exact hop Accessing WAN Monitor Business Views 1 Mouse over Maps tab and select WAN Monitors 2 Select the required business view from the drop down menu available on the top the business view displayed under the Overview tab Copyright O 2013 Zoho Corporation Page 209 OpManager User Guide WAN Monitoring Viewing WAN Monitor Alerts Go to Maps gt WAN Monitor gt Alerts to view the alerts raised by WAN Monitor All the alarms are listed with the Source name Alarm Message Status of the Device Technician Device category date and time Click the alarm message to view the alarm history Copyright O 2013 Zoho Corporation Page 210 OpManager User Guide WAN Monitoring Viewing WAN Monitor Reports The WAN Monitor reports help you to view the reports on RTT threshold violation RTT trend Top N paths with Maximum RTT etc to determine the health of the WAN links To generate the WAN monitor reports follow the steps given below 1 Go to Reports gt WAN Monitor 2 Click on the required report The generated report can be emailed or exporte
57. the list of available domains Add Domain Add a new domain that s not present in drop down menu Domain Controller Update provide the name of the AD domain controller The domain controller name gets loaded automatically once you select an existing AD domain Enabling auto login You can allow All Users or Users from Selected Groups under the chosen AD domain to access OpManager using their AD credentials If you have chosen Selected Groups provide the list of group names that require full or read only access control In case if the same user exist in both groups with read only and full control user permissions The user with read only permission gets the preference over the other 2 Access Details User Permissions Select Full Control to provide complete read write control to the user to monitor resources using OpManager Select Read Only Access if the user is allowed only to view the resources 3 Click Save Copyright O 2013 Zoho Corporation Page 47 OpManager User Guide Managing Users Changing User Passwords You can change the password for the users Either the admin user or an user with full control privilege only can change the passwords 1 Go to Admin gt User Manager 2 Click the Edit icon against the user name whose password you want changed 1 Password Details Password a password for the above user Re type Password retype the password for confirmation 2 Contact Details Email ID email ID of the abo
58. ul Ww Memory Balloon Amount of guest physical memory that is currently reclaimed from he virtual machine through ballooning This is the amount of guest physical memory that has been allocated and pinned by the balloon driver Note You need to install the VMware tools on VM to use this feature Installing VMware tools provides many more performance advantages refer vmware website to read more about benefit of installing VMware tools Amount of machine memory allocated to a virtual machine beyond its reserved amount e machine memory used by the VMkernel to run the virtual machine emory Amount of memory shared with other virtual machines Memory Current amount of memory swapped out to the virtual machine s Swap file by the VMkernel Swapped memory stays on disk until the irtual machine needs it This statistic refers to VMkernel swapping land not to guest OS swapping swapped swapin swapout Amount of guest physical memory consumed by the virtual machine or guest memory It includes shared memory and memory that might be reserved but not actually used Use this metric for charge back purposes Memory Overhead Memory Shared Memory Swapped Memory Consumed Memory zZ Sum of data transmitted and received across all virtual NIC instances connected to the virtual machine M Network he rate at which data is received across the virtual machine s vNIC virtual network interface controller Networ
59. unacknowledges or clears it is automatically posted on ITPulse wall Other IT team members can know the status and can also discuss on the alarm or view its details from ITPulse itself by clicking on the alarm link Configure ITPulse settings Prerequiste Create a login for the user in ITPulse 1 Mouseover Admin link available on the top right corner and select Map ITPulse Account 2 Enter the email ID address and password 3 Click Save button That s it you have mapped the user s OpManager and ITPulse accounts It has to be done similarly for every other user in OpManager How to video Copyright O 2013 Zoho Corporation Page 227 OpManager User Guide Other Utilities and Tools Rebranding OpManager Rebranding option helps you replace OpManager logo that is displayed in the OpManager web client as well as in the reports with your company s logo You can also change the product name company name and copyright details To replace OpManager s logo with your Company s logo in the OpManager web client and reports follow the steps given below 1 From Admin tab click Rebrand OpManager under Tools 2 Click the change link Header Image and Report Header Image to replace the OpManager logo that is displayed in OpManager web client and reports 3 Browse your logo and import To replace the product name company name and copyright follow the steps given below 1 Enter the Company Name and Product Name that you want to display in the Reports
60. value that is displayed Live temperature of the router is displayed as a graph for the configured Refresh Interval and Time Window Copyright 2013 Zoho Corporation Page 61 OpManager User Guide Managing Network Resources Modifying Live View Parameters Live View displays the resources utilized temperature and traffic details as a graph for the configured Refresh Interval and Time Window Refresh Interval determines the interval between successive polls to the resource and the Time Window determines the period for which the data has to be displayed continuously By default the Refresh Interval is 1 second and the Time Window is 5 minutes To modify the default Refresh Interval and Time Window values follow the steps given below 1 In the Live view window click the Configure button 2 Enter the required value in the Refresh Interval and Time Window fields 3 Click Modify to effect the changes Copyright O 2013 Zoho Corporation Page 62 OpManager User Guide Managing Network Resources Monitoring Packet Loss for Devices You can monitor the packet loss percentage on a per device basis and view even the packet loss reports 1 Goto the device snapshot page 2 Look at the Today s Packet Loss value shown on the right 3 Click the corresponding small icons to see the packet loss report for the last 7 or 30 days 4 Click the icon to configure threshold value in percentage If the packet loss percentage exceeds the threshold
61. which the determines the monitor has restored to normal condition For instance the Warning threshold condition for a memory monitor is selected as greater than gt and the threshold value is configured as 75 The monitored memory value of that device is 80 Now alert is raised and the monitor is in violated condition At the next poll the monitored value is 72 An alert for returning to normal condition is generated At the next poll again the monitored value goes to 80 Again a threshold violation alert is generated In order to avoid this enter the rearm value Only if the monitored value reaches the rearm value the monitor goes to the normal condition and a normal alert is raised Note If you select the threshold conditions greater then the rearm value should be lesser than the threshold value and vice versa 7 In the Consecutive Times field enter the value of how many consecutive times the thresholds Warning Trouble and Error can be violated to generate the alert 8 Click on Advanced button to configure the Alarm Message and Severity Based on the monitor the values for Alarm message and severity are pre configured by default 9 Click on OK Configure threshold limits for the devices from their device template page 1 Go to the Device template page 2 Under Monitors tab all the monitors that are currently associated with the devices are listed If you want add or remove required monitors Click on Edit Threshold button Edit Threshol
62. with OpManager and their purpose Make sure you use the one that fits your backup need E A lo iy Path Database Purpose BackupDB_Mysq l bat sh OpManager MySQL his utility does a backup of the Home gt bin complete database viz Arguments mode destination exclude threads backup performance and configuration data mode Backs up either both performance and configuration data or configuration data alone possible values all configdata all backs up both performance and configuration data while configdata backs up configuration data alone If you are using MySQL bundled with OpManager and assuming hat you will not switch to MSSQL database when restoring the backed up data destination This option is used to store the backup ile in different location By default it will be stored in lt OpManager Home backup gt directory exclude Allows you to exclude netflow and ncm plugin data while taking backup possible values ncm netflow hreads Increasing the number of threads will increase the backup speed Default thread count is 10 but you can increase up to 15 Examples BackupDB_Mysgq l bat mode all exclude ncm e BackupDB_Mysgq l bat mode configdata threads 12 destination c manageengine Mandatory field Copyright O 2013 Zoho Corporation Page 12 OpManager User Guide BackupDB_Postgres bat sh Arguments mode destination exclude threads mode Backs up either both performance and confi
63. 00 zip While restoring the backup the tables that are dropped or retained varies according to the backup file restored Options e exclude Used to skip restore data for ncm and netflow plugin Possible values ncm netflow e threads Increasing the number of threads will increase the restore speed Value should be less than 15 default 10 Examples e RestoreDB bat BackUp_APR3_2009_17_43 38 8100 zip e RestoreDB bat BackUp APR3 2009 17 43 38 8100 zip exclude ncm netflow Note If you are restoring from PostrgeSQL or MySQL database to MSSQL download and install SQL native client refer the installation video and follow the steps given below 1 Ensure that the files bcp exe and bcp rll files are present under opmanager home folder You will find these files in MSSQL installation setup 2 If the MSSQL server is installed on a 64 bit OS and OpManager is installed on 32 bit server the bcp exe and bcp rll copied from the MSSQL server will not work on the OpManager machine You ll need a 32 bit bcp exe and bcp rll Backup amp restoration steps for OpManager build 9410 and below Backup Following table lists the backup utilities bundled with OpManager and their purpose Make sure you use the one that fits your backup need Utility BackupDB_Mysq l bat sh OpManager MySQL his utility does a backup of the complete database Home gt bin backup viz performance and configuration data If you are using MySQL bundled with OpManager and assumi
64. 12 hours 03 00 AM to 02 26 PM Apr 05 11 i i 07 00 09 00 10 00 Time B vneicd Wonne Bemic2 EN Name ymnicd ymnich ymnic2 ymnic3 Copyright 2013 Zoho Corporation Page 171 OpManager User Guide VMware Monitoring Configuring Thresholds for VMware ESX and VMs OpManager out of the box offers monitoring templates for ESX hosts and VMs The templates help you configure thresholds for multiple ESX hosts and VMs at one shot For each performance metric you can configure Warning Threshold as well as Error Threshold and receive proactive alerts if they are violated To configure the threshold value and apply the template 1 Go to Admin gt Device Templates and click on V 2 You can find the VMware ESX ESXi and VMware Virtual Machine templates for the hosts and VMs respectively Click on the required template Modify Device Template Device Template Vendor Name Category Monitors Monitors CPU Utilization Disk Free Space Memory Utilization Network Usage iisk Rea tenc Disk Write Latency Network Receive Rate Network Transmit Rate Host Connection with Virtual Center VMware ESX ESXi VMware VirtualDevice Monitor Type ViIWebService VIWebService VIWebService VIWebService ViIWebService VIWebService VIWebService VIWebService ViWebService Interval mins o ma ana nm VA mn mm an Threshold A Y _Modify _Apply _Cancel 3 Click on the monitor name to enable or dis
65. 3 In the details pane right click ManageEngine OpManager and click Start To stop the ManageEngine OpManager service right click the ManageEngine OpManager service in the Services window and click Stop On Windows machines an icon is displayed on the system tray to manage the application You can start the client start the server and shut down the server using this icon On Linux Machines 1 Log in as root user 2 Execute the StartOpManagerServer sh file present in the lt OpManager Home gt bin directory To stop OpManager running on a linux machine execute the ShutDownOpManager sh file present in the lt OpManager Home gt bin directory Type the User Name and Password in the Shut Down OpManager window and press Enter Connecting the Web Client 1 Open a JavaScript enabled Web browser such as Internet Explorer or Mozilla Firefox 2 Type http lt host_name gt lt port_number gt in the address bar and press Enter Here lt host_name gt is the name of the machine in which OpManager is running and lt port_number gt is the port that you have chosen to run OpManager Web Server during installation Note If you have enabled SSL connect as https lt host_name gt lt port_number gt in the address bar and press Enter 3 Type the User Name and Password and click Login The default user name and password are admin and admin respectively Alternatively if the OpManager server is running on Windows machines you can start
66. 3 Zoho Corporation Page 70 OpManager User Guide Managing Network Resources Viewing Active Processes OpManager provides you the information on the processes that are currently running on the managed device You need to have SNMP agent running in the device to view this information To view the details click the device icon in the map From the snapshot page under Device Info menu click Active Processes Copyright O 2013 Zoho Corporation Page 71 OpManager User Guide Managing Network Resources Adding New Process Template Process templates helps you to select the processes that are running on a device convert each of them into individual templates and apply all of them across multiple devices To add a new process template 1 Click Add New Add New Template window opens OU ON HD UN Bb WN m o Go to Admin gt Process Templates Device Name Select the device which runs the process es that needs to be converted into template s Protocol Select the relevant protocol to access the device Configure the correct credentials Note If new credential settings have to be configured then click New button Click Next All the processes that are currently running on the device are listed along with their ID Path and Arguments Select the required process es Click Add Associate process Template Window opens From the listed devices select and move the required devices Click Associate The selected pro
67. 4 Save the settings After configuring the settings you can follow the steps given below to see the detailed reports 1 Go to the Routers map 2 Click the required interface icon in the Routers map to see its snapshot page 3 In the Interface Traffic details column do a mouse over the Netflow icon Select 1 Top Applications 2 Top Sources 3 Top Destinations 4 Top Conversations Traffic details are shown in detail based on the above options Copyright 2013 Zoho Corporation Page 223 OpManager User Guide Integrating with Other ME Applications Integrating with ServiceDesk Plus If you have ServiceDesk Plus installed in your network you can automatically log trouble tickets from OpManager for specific network faults So besides the provision to email sms or notify fault in other forms you can also track the faults by logging trouble tickets to ServiceDesk Plus This helps in issue tracking For logging the trouble ticket to ServiceDesk Plus correctly you need to ensure the following 1 Incoming Mail Settings must be configured properly in ServiceDesk Plus 2 ServiceDesk Plus Settings must be configured in OpManager 3 Anotification profile to log a trouble ticket to ServiceDesk Plus must be configured and associated Configure Servers Settings Following are the steps to configure the ServiceDesk Plus and OpManager Server settings 1 Configure Incoming Mail Settings in ServiceDesk Plus 2 Configure Mail Server Settings i
68. 6 53 0 OPMAN HYPERV 3288268 The reports can be exported to PDF or XLS format You can also schedule reports and email them Table 4 Out of the box reports that are offered by OpManager Virtual System Device Resource Average size in KBytes of memory used in overall 7 Memory Active Amount of memory in KBytes that is actively used Network Usage Host Network Sum of data transmitted and received KBps across all physical NIC instances connected to the Host Network Received Speed Host Network he rate KBps at which data is received across each physical NIC instance on the host 10 Network Transmitted Speed Host Network he rate KBps at which data is transmitted across each physical NIC instance on the host M The rate at which data is transmitted across the VM s vNIC i Packets Received otal number of packets received on all all physical NIC present on he host Copyright 2013 Zoho Corporation Page 191 OpManager User Guide Network Packets ransmitted Hyper V Monitoring Host otal number of packets transmitted across all physical NIC present in the host M Number of packets transmitted by each vNIC on the VM Aggregated disk I O rate The rates for all virtual machines running on the host i Rate KBps at which data is read for each LUN on the Host Read Speed Number of blocksRead per second x blockSize g 3 isk I O Usage ME 4 isk Read Speed isk Write Speed isk Read Requests isk Write
69. 68 18 128 traps private rtr Step 3 Creating the WAN Monitor a Go to the Maps tab on from the list of Infrastructure views click on gt WAN Monitors gt Settings b Select the source router from the list of routers discovered in OpManager and then select the relevant interface of the source router c Specify the destination Ip Address either by using the Search option to pick from the discovered routers or directly enter the IP Address and click Add and submit the details d You will see the summary of the monitor you are about to configure Now click Apply to device to submit the details to the device This will take few seconds to configure Refresh the page after few seconds to see the new monitor The data is collected every hour from the time you have configured or You can also create the WAN monitor from the Router snapshot page To do so go to Router snapshot page click on Action tab and select Add WAN Monitor Enter the Monitor Name and Destination IP Click Submit to create the monitor or Click Advanced button to go to Create New WAN Monitor page and follow the steps from b to d given under Step 3 To edit any of the configuration details go to the respective template make the changes and save the details When you create a new monitor the updated values take effect When the configuration is complete the router starts collecting the data at the Copyright O 2013 Zoho Corporation Page 206 OpManager User Gui
70. 71460 0 2010 06 22 16 36 03 0 ESX 2 india adventnet com 4560719 4560719 4560719 0 The reports can be exported to PDF or XLS format You can also schedule reports and email them Table 3 Out of the box reports that are offered by OpManager Report Virtual System Description Device Resource Type CPU Utilization per core Percentage of actively used CPU of the Host per core CPU Used Host Jeru Amount of time in Milliseconds CPU used per core o CPU Idle Host Jeru Amount of time in Milliseconds CPU is kept idle unused CPU Overall Utilization Host CPU Average CPU utilization of all cores gives a quick overview of overall performance of the CPU in the host Memory Usage Percentage of memory used of total configured memory st Memory Used Average size in KBytes of memory used in overall Memory Active Amount of memory in KBytes that is actively used Memory Overhead Host Memory Sum of overhead metrics for all powered on virtual machines and he overhead of running services on the host Memory Shared Host Memory Sum of shared virtual memory of all powered on VM s This shared memory can be larger than the amount of machine memory available if memory is over committed This statistic reflects how effective transparent page sharing and memory overcommitment are saving machine memory Copyright 2013 Zoho Corporation Page 178 E OpManager User Guide Memory Shared Common VMware Monitoring o Host Sum o
71. A 145 Processing the Traps into Alert unida a a ella Gaede AA E a etal eee nadine tend 146 Configuring NOtiFiCAtIONS a dao oes 148 Mail Server Settings date doesnt dana dl tania cvaate sbugaiectesbae ansssdenssiacaabudeaateivssaeeauectesbactievaataedes 149 Proxy Server Settings narniai A ett te le a ea eas Ae 150 SMS Server Settings 2 378 8shshen heheh E A AED en ee ea en ae 151 Forwarding SySlogs 0 iene aan ante isi ele ea ee et ae ee ti 152 FORWARGING TRA DS T EE T a cusadecebaaveersaets A ta E A EATA 153 Email Alerting as dd a a a de aaa ane ias 154 SMS AlGrtiAG ii AAA AA EAA N A EE aa ddan taal ale a anne 155 LN TAi ala METE IE EE I A TA A T E E E AT 156 R nnNing a Progra sanimin ra ia ONA 157 Logging a Trouble Ticket reiris anin RA piaia AAA es a ee 158 R nni g a System Command vivida ee eed Ace ea ald 159 ALG NCI CSV leds Tel tags cas cescecs O A A 160 Alerting VASO A AA A E peas dens 161 Sound Notification cia DEI AE eden ANERE RIEP ate Aen a 162 Modifying Deleting oak e 163 Associatinga Profil to DEVICES tias 164 Add ons amp Plug ins 00 A A A IAE a ee i a 165 VMware Monitoring a aaa 165 About VMware Monitor t 2205 2 ia eee nce a Ss As fea hg OA a ee gel hhh A ee aiaiai 165 Discovering VMware SEVEn orgs drernen aaa E a dnd inte aid 166 VMware Performance Monitoring ne nsruinrariiniieiednin n a a i a a a N i iddo 169 Configuring Thresholds for VMware Host and VMS viii nn nnono nr rnnan arranca 172 Ma
72. AL value is 60 seconds If required you can modify it in the Failover xml file lt OpManager_Standby_home gt conf Supposing you have specified FAIL_OVER_INTERVAL as 50 seconds the standby will monitor the Primary s LASTCOUNT for every 50 seconds Every time when the Standby server looks up the LASTCOUNT it compares the previous and present counts When the Primary server fails to update the LASTCOUNT consecutive counts will be the same and the Standby assumes that the Primary server has failed and starts monitoring the network Installing the Primary Server If you are already running OpManager first upgrade to build 7260 before applying build 8000 If you installing OpManager for the first time directly install build 8000 While installing OpManger build 8000 on the Primary server select as Primary server in the installation wizard and complete the installation process Start the Primary server Mandgetngine OpMansger 8 0 Select the Server Mode Standalone or Primary Server C Standby Server cees Installing the Standby Server While installing OpManager on the standby server 1 Select as Standby server mode in the installation wizard Copyright 2013 Zoho Corporation Page 8 OpManager User Guide Getting Started Mandgetngine OpManeger 8 0 i Select the Serves Mode C Standalone or Primary Server Standby Server 2 Enter the Primary webserver host port and login details and complete the installation Do not
73. B the output must be in the format given below Message This message will be used as alarm message valuel value2 InstanceN valueN Exit code will be used to set the status of the script monitor Exit code 0 for up any other exit code for down Only numeric alues are allowed as statistical data The instance name and value must be separated by a TAB space t Status checking scripts may NOT contain data part If there is no message in output a default message will be used for alarm message Admin gt Script Templates under Monitoring gt New Template name and description for the template Monitoring Interval Unit for the monitored parameter pl Oy COT E QW NES TempDir or 8 UserHomeDir which means OpManager temporary directory and user s system home directory repectively Test Script to test the script 9 1 If required you can set threshold values 2 Configure the threshold value and select the match condition 3 Configure the Rearm Value 4 Specify the number of times the threshold can be violated consecutively to raise an alarm 5 Configure Alarm Message and Severity To disable threshold click Disable Threshold link Save button to save the template 10 11 Associate button 12 You have successfully created a script monitoring template and associated it to devices Editing Script Templates To Edit a script template 1 Click on Edit icon corresponding to the script template that you want to edi
74. CCTV that you want to view That particular CCTV opens in a new window Copyright O 2013 Zoho Corporation Page 130 OpManager User Guide Customizing Dashboards and Views Editing a CCTV To edit a CCTV follow the steps given below 1 Mouse over Dashboards and click Manage CCTV 2 Click the edit icon that is corresponding to the name of the CCTV that you want to edit 3 Make the necessary changes 4 Click Save to effect the changes Copyright O 2013 Zoho Corporation Page 131 OpManager User Guide Customizing Dashboards and Views Deleting a CCTV To delete a CCTV follow the steps given below 1 Mouse over Dashboards and click Manage CCTV 2 Click the trashcan icon that is corresponding to the name of the CCTV that you want to delete 3 A confirmation window pops up 4 Click OK to confirm deleting the CCTV The CCTV is deleted Copyright O 2013 Zoho Corporation Page 132 OpManager User Guide Customizing Dashboards and Views List View The List view Maps gt lt Device Category gt gt List View lists all the devices of a category along with their Status IP Address Type of CPU utilized and of memory utilized in order to have a quick look at the current status and workload handled by the devices Maps Y List View Dashboard Servers Total 6 Device Template l Notification Profile Credentials More Page size 100 ito6of6 1 Manage a Name Status Inad y M CPUl Memory DS 192
75. Copy the iframe snippet code and paste it on the required html page Copyright O 2013 Zoho Corporation Page 124 OpManager User Guide Customizing Dashboards and Views Deleting Widgets To delete a widget go through the steps given below 1 Click on the drop down icon available on the widget box and select Delete A confirmation window pops up 2 Click OK to confirm deleting Copyright O 2013 Zoho Corporation Page 125 OpManager User Guide Customizing Dashboards and Views Setting a Custom Dashboard as the Default Dashboard To set a custom dashboard as your default dashboard follow the steps given below 1 Mouse over Dashboards tab and select the Dashboard which you want to set as the default dashboard 2 Click on Actions drop down menu and select Set as Default The dashboard will be displayed whenever you log in to OpManager or access the Dashboards tab Copyright O 2013 Zoho Corporation Page 126 OpManager User Guide Customizing Dashboards and Views Editing Dashboard Layout To modify the existing dashboard layout follow the steps given below Mouse over Dashboards tab and select the Dashboard whose layout has to be changed Click on Actions drop down menu and select Edit Layout Name Enter a unique name for the dashboard Description Brief description about the dashboard NN A W N re No of Columns Select the number of columns that you want to have in the dashboard By default the number of columns is 2
76. D Managetngine Powering IT ahead OpManager USER GUIDE aaa ey aan a pats 2 AU n mam e e 2 gt wwe WW o Sure n od ow a o O a Hore a bmn u nt tens z e e a e 0 dra tw beet Y pe 2013 Zoho Corporation Pvt Ltd All rights reserved Table of Contents OpManager User Guide tios aa ion 1 Getting Started A a Ale Ai via pe en as sh A ae AVAE 3 Starting OpManager iaa eet et eee Asal Leena teat 3 Ehabling SSl WebGIGME suscita sica to A dc A ta lecchsduestasdyiss sa tasecdbasiustusPiedecdead 4 Register OpManager iii AS Beate fs bi dic te tae os a eo eS See 7 Configuring Fallover Support uc da ei ANECA 8 Migrating OpManager Database ii A aC 11 Data Backup and Restoration ii tE 12 Changing POS a A ad e haan as AAA E a i 16 Gonfiguring System Settihgs iii A A Ad deidad 17 What should b monitored da 18 Monitoring Interval sauma A dana aan a wun aad 19 Personalizing WebClient iia in iia adnan Aaa nls i ie LACA ELO ri Ador 20 DiSCOVErY iaa ida E A 21 NM A A thotce teas sauanss ug casas A AEA P A TTA 21 Configuring Rule Engine for DISCOV TY erario Gin tedteledeadad de bea yee ecude te Sha adh oth A e 22 Discovering NetWOrkS iia A A A Aaa T 23 DISGCOVEFING DEVICES AA E AT A ATETEA E AAEN ESSE TET 25 Layer 2 Discovery and Mapping tirar aod moi a a a a ee a 26 Managing DEVICES vaaan anann A A A A A alana wii eN 28 Managing and UnManaging a Dev
77. Dashboards and Views Page 122 OpManager User Guide Customizing Dashboards and Views Moving Widgets OpManager allows you to move the widgets to different locations within the dashboard To move a particular widget to a different location click on the widget name without releasing the click and drag the widget to the required location Top 10 Actions v Dashboards v Top 10 CPU Utilization DT APR Name Avg procurve2524 A See OPMAN WINXP4 so Top 10 Mensiry Utilization 34H X Cgajendrareddy ao Name Avg OPMAN SIGMAS 24 Cgajendrareddy g4 A opman suse 22 opman suse 91 KAVITHAK 20 OPMAN SIGMAS 37 MO WARRIORS 14 BALAKUMARSP g a cisco 29 Linda adventnet com 13 GERALD a2 QENGINE PPT 13 KGOPALSAMY 31 O BALAKUMARSP 11 MUTHUKUMARAN 75 SHANMUGAMK 75 aa Top 10 Traffic hemanth 74 Px MALLIKARJUNA 72 Device Name Interface Name Receive ao Transm Intel R B25660M 2 nms reg108 eno 1e2 ED Oi q WAARIORS Gigabit Natwark 240 71k 309 23 k opman suse ehl 0 582 CI 006 O Connacton Broadcom The widget is now moved to the new location The widget that is near the old location occupies the old location automatically Copyright 2013 Zoho Corporation Page 123 OpManager User Guide Customizing Dashboards and Views Embedding Widgets Embed widgets as iframes in your website and access it without logging into OpManager To get the iframe snippet code 1 Click on drop down icon available on the widget box and select Embed 2
78. Enables loading of MIBs at startup This feature is available only in the Java client MIB Browser Interface Menu bar Contains menus with related commands to perform all administrative operations e Toolbar Contains frequently used administrative commands for easy access MIB Tree Shows all the loaded MIBs You can traverse the tree and view the definition of each node in the tree SNMP Settings Displays the SNMP settings of the selected node e Result Display Area Displays the result of the SNMP operations e Object Attributes Shows the attributes of the selected node Copyright O 2013 Zoho Corporation Page 234 OpManager User Guide Other Utilities and Tools Switch Port Mapper OpManager shows the connectivity between a switch and other connected devices in the network in Switch Port Mapper You get the details such as the MAC address IP Address and DNS names of the devices connected to the switch You need to provide the details such as the community string and port number of the switch and if needed the details of the server or router that may contain the layer 3 details To view the switch port mapping details follow the steps given below 1 Click the switch icon in the map 2 In the displayed Snapshot page click Switch Port Mapper under Device Info 3 Click Show Mapping in the Switch Port Mapper window to view the mapping details Copyright O 2013 Zoho Corporation Page 235 OpManager User Guide Reporting About
79. MP Traps in Agent Despite configuring the SNMP Trap Processor in opmanager you might still not see the alarms based on traps You might need to check the SNMP agent configuration on the monitored devices Copyright 2013 Zoho Corporation Page 147 OpManager User Guide Alerting Configuring Notifications When a fault is detected in your network an event occurs and multiple events correlate to trigger an alarm You can configure OpManager to notify the network administrator or perform automatic actions based on the alarm raised for a device The different types of notifications available are e Email Alerts e SMS Alerts e Web Alerts e Run a Program e Run a System Command e Log a Ticket Trouble ticketing in ServiceDesk Plus The configured notification settings are available as profiles and these can be associated to different devices for different fault criteria Copyright O 2013 Zoho Corporation Page 148 OpManager User Guide Alerting Configuring Mail Server Settings OpManager allows you to configure e mail alerts and SMS alerts to get notified on the fault in your network By default OpManager sends the mail to the mail server specified in the e mail notification profile To configure the SMTP server settings globally and to provide the secondary mail server settings follow the steps given below 1 Under the Admin tab click Mail Server Settings Enter the SMTP Server name and Port number Configure the From and To Em
80. Monitor otto A ee ee a a et ee ee eee ee 205 Addingia mew WAN MOnItor Masia datan e de A e AD Da AAN Di na dida dates 206 Configuring WAN Monitor Template oo nn nono rra RR RR Rar 208 Business Views in WAN Monitor 0 nro erca 209 Viewing WAN Monitor Aleris docs aida AA ii dd A iaa 210 Viewing WAN MonitoriReportS iia ra de E iD aide ova DO 211 FAQS On WAN MONItOR a a e dd 212 NGM PIUGAINe A Aia 213 About NCMPIUGAN ta AAA A AAA A 213 Installing NCM PIUg iN ii nicas 214 Contiguring MYSQL Server A AN 215 Importing Devices into NCM Mod le aa e 216 Contig ring NEM Mod l ainia da A AE PD a DAA A p adiad 217 NFA P O inean atc olay a a ads 218 About NetFlow PIUGIN a aa ar a rior Ea ANER 218 Installing NEA PIGON add de ida 219 Configuring NFA Mod le iii EEE cdc E a ai 220 PAMPA o A E a A E E 221 Applications Monitoring PIUGEIN asada a a a ened a a A do a a iai 222 Integrating with Other ME Applications 0 00 ccc rroronn ron rro rr rr rr rre 223 Integrating with NetFlow Analyzer nccccnnncccnnooncnnononononono nn ronca RR RRE RR RRA RR R RR RRE RR RRA RR RR rra 223 Integrating with ServiceDesk PIUS connncccinnccinononnnnonon nono nor tratt tnnt RR RR RR RRE RRE RRE RR RR RR RR RR RR RR Rara 224 Integratingwith Device EXPErE uti A Ai Bice nv CO AA 225 Integrating with Firewall Analyzer innariiianiniiniinin niia Aak EaR AA ao nA N NARA EERE A iina SE dedia eiie 226 Integrating With ITPulse sssessssssssssirrssstssstinttttnnntt ttnt ttnan R
81. Ms you just need to provide the IP address and WMI credentials of Hyper V host The VMs are automatically discovered along with the host Steps to discover the Hyper V host and VMs Before proceeding to discover the host and VMs ensure that you have configured the credentials for both the host and VMs in the credential library To discover the host and VMs 1 Go to Admin gt Add Device You can also access the Add Device window from Maps gt Virtual Devices gt Add New Hyper V Host 2 Enter the Host Name IP Address 3 Enter the correct Netmask and select the appropriate credentials 4 Click Add Device button to add the host If any of the VMs are already discovered or added OpManager automatically maps them as Virtual Device Once the discovery is over you can find the Host amp VMs under Virtualization tab Note If the device has been added successfully but not displayed under the Virtualization tab search for that device Go to its snapshot page and look for the device type If it is mentioned as unknown wrong credentials might have been provided or it is not reachable during discovery Provide the correct credentials and click on Rediscover Now under Actions tab in the snapshot page to discover it as an Hyper V host Copyright O 2013 Zoho Corporation Page 183 OpManager User Guide Hyper V Monitoring Monitoring Hyper V servers All the discovered hosts and VMs are mapped under Virtualization tab to ope
82. OpManager User Guide IT Workflow Automation Move Older Files Moves files that match the age specified to another folder Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Source Folder that contains the old files Specify the folder path Folder Destination Folder to which the old files have to be moved to Folde Files Older Files older than the specified number of months days hours are moved han Rename File Renames a file Display name for the task Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Source File ISpecify the source file name to be renamed Name Eg C Program FilesOpManagerbackupBackup DB zip New Name New name for the file Eg Backup _DB_Old zip Uncompresses File Uncompresses a file that had been compressed with Windows Compression Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the dev
83. R 227 Other Utilities nd Tools coo a a a a a a A a 228 Rebranding OpManager earan Da A e Aen Win ae ie sis A AA Ean A 228 Database Maintenance acccscvccsieacenceiets cite checducy yavadendss ciecasciacesiivesal aavenssavact sites nesaceudcaues subsea esse qusghseeeseadievaeruavedcnechastenscepaaveny ets 229 Scheduling Downtime A Edda 230 SchedulingiRePorts tt no rara 231 Quick Configuration Wi ard naaa Ad a A da ties 233 MIB BLOW a iantineinens 234 SWitch Port Mapper tara a A da 235 A E 2 67684 ee oh els eth A eh A a dea al A ITN 236 Viewing OpManger Reports aia Aaa 236 At d glanCesRep ores i een sea eee aah aaa ech ce aa cede 237 Viewing Interface Reports aabt 238 BUSINESS View based Reports i acess A es eva a bee ian sities Si aA Ann ae 239 Creating New Reports iia A Ctd Dis 240 EGIEING Rep ei ida deci 241 Copying REPOrts mcr a oe aa 242 Gonfiguring Favorite REPOrts garren io ena a E EAA i RTRA EA EAE AEAT A E aa 243 Time Based Availabily ReportS mmncciccccccnnocnnncononnnononononon nn rro nana r anne R Ran R ERRE ERRE ARRE RRE RRE RARA GARNER RR RR REN RR Ran rr rra 244 REST APD cuicos aii A A a 245 OpManager RESTAP viniera A LA Ae A DAA E deb 245 APP a a ea te oia 246 Installing SNMP ON WindOWS drenien a Da A ad aa Aia 246 Installing SNMP On LAI AA ATA A CADA a AE 247 Installing SNMP On Solaris uan a A E A da RA 248 Configuring SNMP Agents ttn er 249 Configuring Agent on CISCO arpitana a a tint at ested a a
84. Reports Intuitive dashboards and detailed reports helps you determine the performance of your network in very less time OpManager allows you to export the default reports to other file formats such as exporting to PDF or XLS You can also schedule the reports to be emailed or published The default reports available in OpManager include e System Provides a complete report on all the system related activities of all the devices This category of reports include All Events All Down Events SNMP Trap Log Windows Event Log Performance Monitor Log Notification Profiles Triggered Downtime Scheduler Log Schedule Reports Log All Alerts and All Down Alerts Health and Performance Gives you a detailed report on the health and performance of all top N devices Availability and Response Gives you a detailed report on the availability and the response time of all top N devices Inventory Inventory reports are available for servers desktops all devices SNMP enabled devices and non SNMP devices WAN Monitors Gives you a detailed report on RTT threshold violation RTT trend link availability and error statistics and Top N paths with Maximum threshold violation and RTT Also can be accessed from Maps gt WAN Monitors gt Reports e VoIP Monitors Gives you a detailed report on the Jitter MOS RTT etc history and top N call paths by Jitter MOS Packet loss and Latency Also can be accessed from Maps gt VolP Monitors gt Reports e M
85. This Remove from Favorites Other Utilities and Tools 218i Device Name Message Data not collactad for ProcessCount Error Request Macw2k3 Timed Out Poola Device Aca anc Raspondng 192 169 112 144 Device Acta and Responding 392 169 112 124 Device Actes and Responding Chaitanya Data Collecton resumed far PartionWiseDiskDeatals 2 Enter the report name 3 Select the time and period 4 Enter the email ID to which the report has to be delivered 5 Click OK Enabling the Configured Schedule Page sze 50 Severity Attention clear Cleer Clear Cleer 1to50 cf 1357 Category Dasktop Dasktop Desktop Desktop Desktop Event Time 29 Dec 2008 11 02 24 23 Dec 2008 10 46 53 29 Dec 2008 10 46 40 29 Dec 2008 10 48 34 29 Dec 2008 10 46 16 10123 lt 5bHM Once you configure the report schedules they are listed in the Report Schedule page Admin gt Schedule Reports page Select the required schedules and click on the Enable button at the bottom of the list You can also disable or delete a schedule from here Copyright O 2013 Zoho Corporation Page 232 OpManager User Guide Other Utilities and Tools Using the Quick Configuration Wizard OpManager s quick configuration wizard helps you to configure monitors notification profiles dependency and so on for many devices at a time To invoke the wizard in the Admin tab under Configuration click Quick Configuration wizard You can perform the following c
86. U A UU N Select the fault criteria for which you need to be notified For instance if you want to be notified of threshold violation select Threshold rule is violated Click Next 9 Select the devices or the category of devices for which you want to be notified For instance if you want to be notified of threshold violation for all Servers select Server category from the combo box Click Next The profile is associated to all the servers A notification is sent every time a threshold is violated for a server Note Primary and secondary SMTP server settings can be provided in the Mail Server Settings page in OpManager Whenever a new email profile is created the values of the primary SMTP server and the authentication details are retrieved from the Mail Server settings Refer to Configuring Mail Server Settings for steps to enter the details If the SMTP server is not available while sending e mail secondary mail server is used to send the mail automatically Copyright 2013 Zoho Corporation Page 154 OpManager User Guide Alerting Configuring SMS Alerts You can configure OpManager to send SMS to network administrators whenever a fault is detected in the device You can create separate profiles for each administrator and assign them to devices so that whenever a device has trouble depending on the trouble SMS is sent to the technician concerned OpManager supports email based SMS alerts and also modem based SMS alerts Please n
87. Usage Y and Ready reports Virtual Machine Disk reports Get Virtual Machine Disk Read write Usage reports Virtual Machine Memory rep Get Virtual Machine Memory Writes Shares and Usage report Virtual Machine Network rep Get Virtual Machine Network Received Transmitted and Usage reports Top Virtual Machines by CPU Usage Example The screenshot below shows the memory used report for a host You can select the required performance report from the Select Report dropdown menu If you wish to view the report for another host go to its snapshot page and select the required requried report To view the amount of memory used by each VM select the per VM check box Copyright 2013 Zoho Corporation Page 190 OpManager User Guide Hyper V Monitoring Select Report Memory Used Memory Used 1380000 0 3366000 0 3360000 0 D 3348000 0 gt 3340000 0 i 3338000 0 5 3330000 0 3325000 0 3320000 0 3315000 0 33 10000 0 00 30 0230 053 30 Time hours E OPMAN HYPERV The screenshot below shows the legend summary and table view Legend summary provides the minimum maximum and average values of memory used by the host Table view provides the same values collected during the recent polls Legend Summary Name Max Ms OPMAN HYPERV 327662 3358108 Table View Date and Time Min 2011 10 06 12 01 53 0 OPMAN HYPERV 3309236 2011 10 06 12 06 53 0 OPMAN HYPERV 3288988 2011 10 06 12 11 53 0 OPMAN HYPERV 3301944 2011 10 06 12 1
88. VM network adapters storage adapters and datastore details Any change in the inventory gets updated automatically You can also find the monitors that are enabled on the Host and notification profiles associated to it Click on the respective tab to view its details Inventory Details Vertual Machines l Resource Allocation Network Adapters Storage Adapters Datastore Ootets Monitors Noufication Profile Number Of Wee 7 Powered Off Vite 3 Powered On Vhs 4 Suspended VMs Unknown 0 Virtual Machines Status Name 1P Address State Host CPU MHz Host Memory MB Guest Memory o Opman 2k 3 Powered Off o o 0 o ura tes D PoweredOn 2 33 o o 3 finuxwm low3 D Powered On 124 266 22 o tinuxem lowi WD Powered Of 0 0 0 o 3 finuewm lowz B Powered of o o o A ymho winxpl zobocorpin com 192 168 118 202 P Powered On 321 2760 17 o A inuesm lowz18 D PoweredOn 2665 277 12 Click on the VM name to see its snapshot page The snapshot page of the VM is similar to that of any Windows or Linux Server s snapshot page History Reports OpManager also provides last 12 hour report on CPU Memory Disk Datastore and Network usage Select the required report from the Select Report drop down menu If you want to view the utilization report for each VM select the per VM check box Copyright 2013 Zoho Corporation Page 170 OpManager User Guide VMware Monitoring History Reports Select Report Network Usage Network Usage Last
89. X host and Threshold Alerts raised when a performance metric violates a set threshold value Now select the alarms for which you want to be notified and click Next Select the time period for which you want to apply this profile and click Next e Apply this all time The notification profile stays active 24x7 e Apply this profile during the below mentioned time window The notification profile stays active only during the mentioned time interval and days Eg 09 00 to 20 00 Monday to Friday e Click Save e The notification profile is successfully associated to the host Copyright 2013 Zoho Corporation Page 176 OpManager User Guide VMware Monitoring Accessing VMware Performance Reports OpManager monitors all the critical parameters of your VMware servers and allows you to generate reports on the collected value It provides over 70 different reports out of the box helping you get an insight into the performance trend and top hosts and VMs All these reports are grouped under host reports Virtual Machines reports Further they are subdivided based on system resources such as CPU Memory Network amp Disk The complete list of reports supported by OpManager is given in Table 3 for reference Host Reports View the reports for resources such as CPU Memory Network amp Disk Moreover OpManager offers views to compare the performance of each VMs in a host Say for example when you see a gradual rise in Host CPU utilization tre
90. a a dadas 252 Configuring Lot sAgeEnt tit IA PODA A ab eae a da a As 253 ContiguringMSSOLADO Ence dada E A E A TAE EE A cedaswsetsabuabinPhades 254 Configuring Oracle Agent sramiti aa a ales deni eto a a ie E debe 255 OpManager User Guide ManageEngine OpManager Network Monitoring Software With the growing need for the network monitoring software in the IT industry OpManager has been built to satisfy the needs of network administrators by monitoring servers routers switches firewalls printers critical services and applications from a single console Network Monitoring Software ManageEngine OpManager is a comprehensive network monitoring software that provides the network administrators with an integrated console for managing routers firewalls servers switches and printers OpManager offers extensive fault management and performance management functionality It provides handy but powerful Customizable Dashboards and CCTV views that display the immediate status of your devices at a glance reports business views etc OpManager also provides a lot of out of the box graphs and reports which give a wealth of information to the network administrators about the health of their networks servers and applications OpManager s network monitoring functionality includes the following Network Monitoring OpManager discovers switches routers and firewalls in the network during the network discovery automatically and monitors the critical paramet
91. ab in the host snapshot page the monitors listed for a Windows server is listed here You can add the required monitors and configure thresholds If the threshold is violated OpManager raises an alarm Copyright 2013 Zoho Corporation Page 188 OpManager User Guide Hyper V Monitoring Notifying Hyper V Alerts Notification profiles help you to notify when any alert is raised for virtual devices The notification can be a sound alert email alert running a script etc You can associate any of the notification profiles that is already created for the Hyper V host Click here to create one new Associating notification profile to a Hyper V host and VM are similar to that of associating a notification profile to a Windows server Copyright O 2013 Zoho Corporation Page 189 OpManager User Guide Hyper V Monitoring Accessing Hyper V Performance Reports OpManager monitors all the critical parameters of your Hyper V servers and allows you to generate reports on the collected value It provides 50 different reports out of the box helping you get an insight into the performance trend and top hosts and VMs All these reports are grouped under host reports amp Virtual Machines reports Further they are subdivided based on system resources such as CPU Memory Network Disk The complete list of reports supported by OpManager is given in Table 4 for reference Host Reports View the reports for resources such as CPU Memory Network
92. able the threshold and to modify Warning Threshold Error Threshold and Rearm Values Edit Monitor Monitor Name Interval Units Warning Threshold Error Threshold Rearm Value Threshold CPU Utilization 5 mins eg Mbps gt 85 gt 90 85 Enabled Ok Cancel 4 Click OK Copyright 2013 Zoho Corporation Page 172 OpManager User Guide VMware Monitoring 5 Click Modify to modify the template 6 Click Apply for the devices to inherit the configurations in the template Or click Apply Overwrite for the devices to remove the old and add the new configurations in the template Note To edit the threshold values of a single ESX host go its snapshot page and click the Monitors tab under Inventory Details Click on the Edit icon of a monitor to edit its threshold values Copyright O 2013 Zoho Corporation Page 173 OpManager User Guide VMware Monitoring Managing VMware Alerts OpManager fetches events from each ESX Host similar to SNMP traps Currently we support important events and this list is updated every release Apart from host events OpManager also monitors threshold for critical performance indicators and raises alerts The complete list of threshold violation alerts and supported events are shown below in Table 1 and Table 2 respectively To change the pre set threshold values for each performance monitor go to the snapshot page of the host or VM For the hosts check for Inv
93. ail ID fields Enter a Time Out interval Configure the User name and Password details if the server requires authentication to send e mail For SSL authentication select the SSL Enabled check box browse and select the SSL certificate and key in the password ou Bb U N Verifying Configuration e To test the settings enter the Email ID and click Test Mail This e mail ID will be considered as the default To Email ID while creating Email and SMS notification profiles e If you have a secondary mail server in your network select Add a secondary mail server and provide the details In case of failure of primary mail server OpManager uses secondary mail server to send e mail and SMS Copyright 2013 Zoho Corporation Page 149 OpManager User Guide Alerting Configuring Proxy Server Settings Any business enterprise will have a proxy server to optimize ts connectivity to Internet and to filter access to restricted Web sites In OpManager to monitor URLs over internet you need to provide the proxy server details of your enterprise To enter the details follow the steps given below 1 2 3 Under the Admin tab click Proxy Server Settings Select the Enable Proxy check box Enter the Proxy server name port number in which the Web service is running on the proxy server and the user name and password to connect to the proxy server For the devices that do no require to go through a proxy specify the name or the IP Address
94. ange corresponding to the Passwords field In the pop up enter the appropriate credentials and submit it After successfully submiting the correct SNMP credentials try to add the WAN Monitor again for the Source device Maps gt WAN Monitor gt Settings Copyright O 2013 Zoho Corporation Page 212 OpManager User Guide NCM Plug in About NCM Plug in The Network Configuration Management NCM plug in a complete solution for easily Network Change and configuration Management It offers multi vendor network device configuration continuous monitoring of configuration changes notifications on respective changes detailed operation audit and trails easy and safe recovery to trusted configurations automation of configuration tasks and insightful reporting The NCM plug in manages network devices such as switches routers firewalls wireless access points integrated access devices etc from multiple vendors It imports the network devices from OpManager builds up an inventory database and allows IT administrators to take control of configuring the devices from a central console The added advantage with the NCM plug in is that no need to again configure users and mail servers the configuration that are made in OpManager itself is sufficient Installation Platfrom NCM plug in supports only Windows installations as of now Database NCM plug in uses the same MySQL bundled with OpManager Ports Used e Syslog 519 e Web 6060 e TFTP
95. ap 3 Small This shows small device icons The Router Switch maps show only the parent devices and in the Servers map the services are not displayed 4 List View This list all the devices along with its status IP Address CPU amp Memory utilized From here you can apply device template credentials notification profiles etc More Copyright O 2013 Zoho Corporation Page 43 OpManager User Guide Classifying and Mapping the Devices Import Devices A few devices are classified into Desktops map even if they are not desktops This happens when either SNMP s not enabled on the device or that particular device does not have a device template You can import these devices into the correct maps as follows 1 Goto the Map into which you want the devices imported 2 Click the Import button on the top right corner A corresponding dialog opens 3 From the Available Devices list select the devices and move them to the Selected Devices list 4 Click Import Now to import the devices into the required category For instance if a Router is classified into Desktops go to the Router map and import the Router Copyright O 2013 Zoho Corporation Page 44 OpManager User Guide Managing Users Adding a Domain To add a domain 1 Goto Admin gt User Management gt Windows Domain gt Add Domain 2 Enter the Domain Name 3 Enter the Domain Controller name 4 Select Enable Auto Login 1 Select either All Users or Selected Group
96. ate your own monitors for the SNMP enabled devices in your network The SNMP variable for which you intend configuring a monitor can return either a numeric or a string output when queried To add a custom monitor for a resource of a particular device type the device template must be modified The new monitor should be defined in the device template so that the monitor is associated for all devices of that type Here are the steps 1 2 Go to Admin gt Device Templates Select the template in which you want to add a new monitor Eg Linux Click the letter L to displays templates starting with this letter 3 From here click any template Example Linux Scroll down the template and click Add Monitors under Monitors column 4 Click the New Monitor link in this page Click the Select button in the Add a new monitor page to browse and select the OID for which you want add a monitor The MibBrowser is shown Load the required MIB and select the OID Eg hrStorageSize from HostResource MIB Click OK after selecting this OID 7 Configure all the other properties of the monitor like the name display name units etc Click OK The new custom monitor is listed under Monitors column in the template 8 Click Apply 10 11 12 The devices are listed prompting you to select the devices for which you want the monitor to be associated Check the list of devices and click Apply The modified template is applied to all devices o
97. boards and Views Note You must have created atleast two business views to be able to add a shortcut from one view to another Here are the steps to add shortcuts on the business views 1 Click the Add Shortcut button on the left A shortcut properties dialog pops up ou A U N Go the the business view and click the Edit option on right top corner of the view Configure a name for the shortcut in the Shortcut Name field From the Open Submap list box select the map which should be opened when you click the shortcut Select the icon to be used for the shortcut from the Default Icons or select from the Custom Icon combo box Click Apply for the shortcut to be added Copyright 2013 Zoho Corporation Page 138 OpManager User Guide Customizing Dashboards and Views Network Views Mouse over Maps tab to access the network views The various networks that are discovered and monitored by OpManager are listed under Network Views Clicking on the network s IP address opens the Map view of that network Clicking on Network Map link displays the layout of that network s LAN connection Copyright O 2013 Zoho Corporation Page 139 OpManager User Guide Alerting Managing Faults in Network There can various types of faults in a network With the network health depending on various resources like the system resources services network connectivity etc getting to the root of the problem is simplified when the monitoring solution rais
98. ce or in the event of a delay the request is timed out and the subsequent operation is launched at the configured frequency correctly Defining Threshold for Round Trip Time You can define a threshold template so that you are alerted with the WAN monitor violates a specified value Here are the steps to define a threshold template 1 Go to WAN Monitors gt Settings page gt Threshold Template 2 Configure the upper and lower threshold limits for Round Trip time in msecs the range being 0 to 60000 msecs You can also choose various notification profiles configured in OpManager to alert you Copyright 2013 Zoho Corporation Page 208 OpManager User Guide WAN Monitoring Business Views in WAN Monitor In WAN Monitor business views help you to know the status of the device and WAN link between devices at a glance Whenever a new WAN monitor is created a business view image shown below of it also gets created automatically with the default background and device icons However later you can modify the background and device icons if required asd WAN View OClear 1Trouble Status updated time 11 58 27 AM Dec 29 08 uy oN st ae i 11 58 27 AM Dec Status O trouble fe 93 Link cisco3620 192 169 112 134 Timeout occurred for Message cisco3620 india edventnet con 192 169 112 134 gt Latest Collected Details Avg RTT 0 0 msec Availability 0 Errors 30 of 30 pits Move your mouse over
99. cesses are converted into templates and associated across multiple devices Copyright 2013 Zoho Corporation Page 72 OpManager User Guide Managing Network Resources Associati ng Process 1 emplate to Mu Itiple Devices To associate a process template across multiple devices follow the steps given below Go to Admin gt Process Templates Click Associate Select the process template to be associated to multiple devices From the listed devices select and move the required devices a A WN re Click Associate The selected process template is applied across multiple devices Copyright O 2013 Zoho Corporation Page 73 OpManager User Guide Managing Network Resources Creating Script Monitoring Templates Script Monitoring templates help you create custom scripts to monitor custom parameters Follow the steps given below to add script templates Enter the command to run the script as if provided in command prompt Example cscript FileName vbs Note that FileName must be followed by script file extension You may also pass arguments Argument list may use variable DeviceName which will be replaced with the monitored machine name in run time Other supported variables are i UserName WMI CLI username Password WMI CLI password SNMPRead SNMP read community string For lexample cscript FileName vbs DeviceName UserName Password Script Output Formatin order to store the result of he script in D
100. ch event source defines its own categories such as data write error date read error and so on and will fall under one of these categories ul Type the User name to filter the event log based on the user who has logged on when the event occurred 6 Choose the Event Types to filter the event logs based on its type This will typically be one among Error Warning Copyright 2013 Zoho Corporation Page 85 OpManager User Guide Managing Network Resources Information Security audit success and Security audit failure 7 Enter the string to be compared with the log message This will filter the events that contains this string in the log message 8 By default OpManager raises an alarm if the event occurs However you can configure the no of consecutive times the event can occur within the specified no of seconds to raise an alarm 9 Choose a severity for the alarm generated in OpManager for this event 3 Click Add Rule to save the event log rule Monitoring Custom Event Logs You can monitor event logs under a custom category too Some applications log the events in a new category other than the default System Applications Security category You can now configure rules in OpManager to parse the events in such custom categories and trigger corresponding alerts in OpManager Here are the steps 1 Go to Admin gt Event Log Rules gt Add Custom Event log you will find this option on the top right corner on this screen 2 Select a device
101. changes the device status icon to gray To start managing an unmanaged device 1 Goto the device snapshot page 2 Under Actions select Manage This resumes the status polling and data collection for the device The status icon shows the current status of the device To manage or unmanage many devices at a time you can use Quick Configuration wizard of OpManager To do so follow the steps below 1 Inthe Admin tab under Tools click Quick Configuration Wizard 2 Select Manage Unmanage devices and click Next 3 Select the category from which you want to unmanage 4 To stop managing the devices move them to the list in the right To start managing the unmanaged devices move them to the list in the left 5 Click Finish You can also schedule downtimes for the devices incase you do not want it monitored for a specified interval Copyright O 2013 Zoho Corporation Page 28 OpManager User Guide Managing Devices Device Snapshot OpManager s Device Snapshot shows the device health and that of its resources at a glance To view the snapshot page of the device click the device name link in the map or type the name of the device in the Device Search box and hit Go If there are many devices satisfying the specified criteria a list of devices are displayed with their IP Address and category Click the device whose snapshot you want to view The descriptions for various sections of Device Snapshot are as follows Device Details Di
102. ck Add If required you can define multiple actions as well 7 Click Save to save the rule How to video Actions with Rule Engine Following are the action that be done on a created rule engine e Edit e Copy As e Enable Disable e Delete Click the respective icons to carryout these actions on a Rule Engine Re running a Rule To re run a rule on demand 1 Select the rule that you want to re run 2 Click on the Re run button 3 Select the devices on which you want to execute the rule 4 Click OK Copyright O 2013 Zoho Corporation Page 22 OpManager User Guide Discovery Discovering Networks Using OpManager You can discover devices on a network by either specifying a range or the entire network OpManager uses ICMP Nmap to discover the devices on a network Discover a range To discover devices from a selected range specify the start and end ip address and select the netmask for the devices to be discovered within that range 1 Click the Admin tab Under Discovery select Discover Devices Use IP Range Select this option to specify the range Start IP Specify the IP address of the device in the range from where OpManager should start discovery End IP Specify the IP address till which OpManager should discover Netmask Select the correct netmask Discovery Credentials Select the configured Credentials to be used for discovery 0 No OU Bb U N Advanced SNMP Settings Click here to configure an increase SNMP t
103. cking the edit icon This will be helpful if you want to monitor customized Linux systems Add Monitor Click this option to select the monitors e Edit Thresholds Click this option to edit thresholds e Click Create button to create the new device template The classified devices are placed under different maps for easy management For proper device classification make sure you have installed and started SNMP in all the network devices before starting OpManager service The default maps include e Servers e Routers e Desktops e Switches e Firewalls e DomainControllers e Load Balancer WAN Accelerator e Wireless e UPS e Printers e Virtual Device e Unknown e Storage e URLs e WAN RTT Monitors e VoIP Monitors You can also add your own infrastructure views Custom infrastructure views can be added to group devices which cannot be classified under the default views provided For instance if you would like to monitor some IP Phones it will not be appropriate to classify them as servers or desktops This initial classification may not be accurate if e the network devices do not support SNMP e some devices have their SNMP settings different from those specified in the Credential Settings Copyright 2013 Zoho Corporation Page 38 OpManager User Guide Classifying and Mapping the Devices Using Interface T emplates Monitoring requirement differs for different interfaces on a device OpManager allows you to define configurat
104. ckup gt RestoreDB bat BackUp APR3 2009 17 43 38 8100 zip While restoring the backup the tables that are dropped or retained varies according to the backup file restored e BackupDB bat sh During restoration all the existing tables are dropped new tables are created and the data are restored e BackupDB_Config bat sh During restoration all the existing tables are dropped new tables are created and only the configuration data are restored e BackupDB_Mysq l bat sh During restoration all the existing tables are dropped new tables are created and the data are restored BackupDB_Mysql_Config bat sh During restoration all the existing tables are dropped new tables are created and only the configuration data are restored e BackupConfFiles bat sh During restoration no tables get dropped Only the configurations files are restored Copyright 2013 Zoho Corporation Page 15 OpManager User Guide Getting Started Changing Ports in OpManager You will be prompted to change Web Server port during installation You can change it after installation The script for changing the Web Server port number ChangeWebServerPort in Windows this will be a bat file and in Linux sh file is available under the lt OpManager Home gt bin directory The steps to change the port number are as follows 1 Stop the OpManager server If you are running OpManager as Windows service stop the service 2 Execute the script as follows In Windows Cha
105. d device Select the core switch from the list 4 Select the topology layout from the layout combo box 5 Specify the interval in days at which the map must be re drawn in the Sampling Interval field and click Submit The map is generated You can change the layout by selecting the type as Radial Tree Balloon Tree Node Link or Custom option for the Layout combo box on top of the network map You can also export the map to Visio or even save it as a business view in OpManager 1 In the Networks Map select the menu Actions gt Save As 2 Configure a name for the view in the dialog that pops up It is saved as a business view which you can assign to a user based on his role You can access this business view from the Maps tab Exporting to Visio Prerequisites Make sure you have Microsoft Visio 2007 Visio can be installed on any of your Windows devices and it need not be on the same server as OpManager Ensure that you are able to access OpManager Weblcient from the machine where Visio is installed Installation 1 Download OpManager Add in for Microsoft Visio from here 2 Unzip the add in download and extract the file ManageEngineOpManagerMicrosoftVisioAddin msi 3 Double click the msi file to install the Add in 4 After successful installation launch Visio and look for OpManager menu in the menubar The add in has installed properly if you find the menu Exporting Views from OpManager 1 Access OpManager webclient from t
106. d to a PDF version by click the respective icons on the report Copyright 2013 Zoho Corporation Page 211 OpManager User Guide WAN Monitoring FAQs on WAN Monitor 1 Why there are no alerts from the device You might not have received alerts from the device if the trap host is not configured in the source Router Make sure you configure the routers to send traps to OpManager Telnet the router and type the following command snmp server host lt opmanager server IP gt traps lt host community string gt rtr For instance if the OpManager host IP Address is 192 168 18 128 and the community string is private the command would be snmp server host 192 168 18 128 traps private rtr 2 Why should i give Snmp Write community to the router Both the SNMP read and write community string needs to be set on the source router The write community is used to configure the IPSLA agent on the device while the read community is used by OpManager to gather performance data from the router 3 Why I am getting Source router SNMP write community may be wrong error message OpManager uses SNMP to gather data from the Cisco IP SLA agent This error is displayed when wrong SNMP read write community string is configured for the Source router of the WAN Monitor in OpManager To configure the correct SNMP write community string in OpManager go to the snapshot page of the source router and change the SNMP credentials by clicking on the Click here to ch
107. de WAN Monitoring specified frequency 60 seconds default value OpManager updates this statistics collected data every hour and the reports are generated after one hour of configuration Copyright O 2013 Zoho Corporation Page 207 OpManager User Guide WAN Monitoring Configuring Test Parameters and Threshold Template for WAN Monitor Define a template with the required WAN monitoring settings to be used for monitoring performance The RTT template comes with pre populated default values OpManager uses the configured values to simulate traffic Incase you would like to effect some changes to the values before initiating monitoring make the changes as follows Configuring Test Parameters OpManager uses the default settings specified here e Payload The default value is 24 kb Specify an echo payload value in the range of 0 to 16384 e Type of Service Specify the Echo TOS in the range of 0 to 255 the default being 30 Operation Frequency Specify the interval in the range of 0 to 604800 msecs The default interval is 60 The operation frequency is the frequency with which QoS metrics are collected by the IP SLA agent on your network to determine performance Operation Timeout Specify the timeout in the range of 0 to 604800000 the default being 60 msecs Make sure that the timeout interval is lesser than the configured operation frequency so that if the operation is not successful that is if there is no response from the devi
108. default To include this support you should have Windows NT Service Pack 6 amp above Verify this and then follow the steps given below e Extract the NTHR MIB zip available at http bonitas zohocorp com opmanager 07 Jul2010 NTHR MIB zip into C WinNTsystem32 folder e Double click on the registry files to import the mibs into Windows registry e Restart your Windows NT box To Configure SNMP Traps follow the steps given below e Click Start point to Settings and then click Control Panel Double click Administrative Tools and then double click Services In the details pane click SNMP Service and then click Properties e Click the Traps tab e To identify each community to which you want this computer to send traps type the name in the Community Name box Community names are case sensitive e After typing each name click Add to add the name to the list e To specify hosts for each community you send traps to after you have added the community and while it is still highlighted click Add under Trap Destination e To move the name or address to the Trap Destination list for the selected community type the host name in the IP Host Address or IPX Address box and then click Add e Repeat step 10 for any additional hosts e Click OK to apply the changes Configuring the Agent in Linux versions prior to 8 For details about installing SNMP agents in Linux systems refer to Installing SNMP Agent on Linux Systems e Stop the ag
109. device SNMP traps are alerts generated by agents on a managed device These traps generate 5 types of data e Coldstart or Warmstart The agent reinitialized its configuration tables e Linkup or Linkdown A network interface card NIC on the agent either fails or reinitializes e Authentication fails This happens when an SNMP agent gets a request from an unrecognized community name e egpNeighborloss Agent cannot communicate with its EGP Exterior Gateway Protocol peer e Enterprise specific Vendor specific error conditions and error codes Processing SNMP Traps into Alarms OpManager enables you to process the traps from the managed devices e When a trap is received from a managed device the match criteria in the parser determines whether a specific trap matches the conditions specified in the Trap Processor Once a matching Trap is found an alert is generated e Trap Processor Converts the cryptic message to human readable alarm e Configure OpManager to process the traps that are not processed out of the box and convert them into alarms e The traps that are not processed are listed under Unsolicited Traps Tools The following actions can be done by clicking the relevant icon e Edit Edit the Trap e Enable or disable trap processing Click to enable disable trap processing e Delete processor Delete the Trap Processor e Search Processor Enter the start or end letters of the trap name to search for a trap You can searc
110. ds page opens Configure the Warning Threshold Trouble Threshold Error Threshold and Rearm Value and click on OK 3 4 Click on Apply 5 Select the devices for which you want to associate the monitors from the left column and move to the right column 6 Again click on Apply Configure thresholds for multiple devices from Quick Configuration Wizard 1 From Admin page click on Quick Configuration Wizard 2 Select Add Performance monitors to several devices SNMP WMI and CLI option and click on Next 3 Open the required device template page and follow the steps from 2 to 6 of Configure thresholds for the devices from their device template page Copyright 2013 Zoho Corporation Page 57 OpManager User Guide Managing Network Resources Viewing Process Diagnostics You can view the top ten processes utilizing the maximum resources Process statistics is retrieved using Telnet SSH WMI for which the correct credential must be associated to the devices To be able to view the diagnostics 1 Configure relevant CLI and WMI credentials 2 Click the 2 link on top of the dial graphs for CPU Memory and Disk graphs The top 10 processes are shown You can also end the processes from here Copyright O 2013 Zoho Corporation Page 58 Managing Network Resources OpManager User Guide Viewing Live Workload on CPU Memory and Hard disk OpManager provides you the option to view the workload handled by the CPU Memory and
111. e Managing Network Resources Monitoring Windows Event Logs The Event Log is a Windows service that logs about program security and system events occurring in Windows devices The events can be related to some application system or security You can monitor these events using OpManager and configure to generate alarms when critical events are logged OpManager uses WMI to fetch the details of these logs and hence you need to provide the log on details of a user with administrative privilege to connect to the Windows machine You can view the list of all events monitored by OpManager by clicking Event Log Rules under the Admin tab e Monitoring Windows Events in a Device e Using the Quick Configuration Wizard e Creating an Event Log Monitor e Monitoring Custom Event Logs Monitoring Windows Events in a Device To monitor Windows events you need to associate the event log monitors with the device To do so follow the steps given below 1 Goto the device snapshot page 2 From the Actions menu click Event Log Rules 3 Select the event logs to be monitored in the device 4 Change the Polling Interval if necessary During each poll the selected event logs are compared with the events logged in the device and for the matching events alarms are generated 5 Click Save to save the changes Using the Quick Configuration Wizard Alternatively you can associate an event log rule with many devices at a time using Quick Configurati
112. e dashboard No of Columns Layout Information 2 5 Column Width 50 Column 2 50 Column Preview Create Cancel 4 No of Columns Select the number of columns that you want to have in the dashboard By default the number of columns is 2 5 Column 1 Column 2 Column 3 amp Column 4 Enter the width of the columns in terms of percentage 6 Widget List Select the Widgets that are to be displayed on the dashboard 7 8 Preview Displays the preview of the dashboard Click Create button A new dashboard is created and listed under the Dashboard drop down menu that is available in the Home page Copyright 2013 Zoho Corporation Page 120 OpManager User Guide Customizing Dashboards and Views Adding New Widgets To add a new widget to a dashboard follow the steps given below 1 Mouse over Dashboards tab and click on name of the Dashboard to which you want add widgets 2 Click on Actions drop down menu and select Add Widgets 3 Select the Widget s that you want add to the dashboard 4 Click Add button to add the selected widget s to the dashboard Copyright O 2013 Zoho Corporation Page 121 OpManager User Guide Editing Widgets To modify the existing widgets go through the steps given below 1 Click on drop down icon available on the widget box and select Edit 2 Modify the required fields 3 Click Submit to effect the changes Copyright O 2013 Zoho Corporation Customizing
113. e device from which you want to draw a link the source device and move the mouse to the destination device and click that device A link properties dialog pops up 3 Configure a display name for the link 4 In the Get Status from field select any interface from either the source device or the destination device The link will inherit the status of the interface that you choose here For instance if the source device goes down and if you have selected an interface from that device the link also inherits the status of that device Select the line type and size 5 6 Deselect the Show Arrow check box if you don t want to show the traffic arrows 7 Click Apply 8 Click Save on the left to save the changes Modifying Business Views You can make changes to the business views created Access the business view either from the Maps tab or from the list of views under the Home tab Click the Edit icon to modify the view properties After you modify the properties like adding removing links adding more devices to the view adding shortcuts on the view changing background etc click the Save button on the left to save the changes Adding Shortcuts You can add shortcut icons to business views that helps you to drill down the network This helps you to easily navigate to a view from another view when objects are grouped based on their geographical location Copyright 2013 Zoho Corporation Page 137 OpManager User Guide Customizing Dash
114. e to assign to this alert The alert can be triggered if the threshold is violated a specified number of times 4 File Age Similarly you can configure OpManager to alert you based on the age of the file For instance you can be notified if a file is over 20 days old 5 File Modification When a file is modified the date on which the file is modified is updated You can configure OpManager to notify you whenever there is a change in the date modified This option helps you keep track of any changes done in critical files Choose the severity that you would like to assign to this alert Copyright 2013 Zoho Corporation Page 78 OpManager User Guide Managing Network Resources Associating the File monitor to devices Having creating a template with the alert criteria you can now associate the template to the devices 1 After configuring the threshold details click Next The devices are listed on the left 2 Select the devices for which you want to apply this template and move them to the right 3 Click on Associate button at the bottom of the column to associate the template to all the selected devices The monitor is added to the device and OpManager alerts based on the alert conditions configured Prerequisite e Ensure that device in which in you are installing the agent has already been added in OpManager e Click on the download link to download the agent e Install it on the machine which has the log file Double click the exe
115. ed as Unknown You can pull the required devices from this list too Click Apply once again The CLI based monitors are associated to the device Copyright 2013 Zoho Corporation Page 52 OpManager User Guide Managing Network Resources Adding More Monitors Following are the monitors associated by default for the different device categories e Servers CPU Memory Disk Utilization Routers CPU Memory Buffer Hits Misses Temperature e Switches CPU Memory BackPlane Utilization e Firewalls CPU Memory and Connection Count Similarly other categories also have few resources monitoring triggered by default Besides the ones automatically associated you can monitor more parameters Here are the steps to configure more monitors 1 From Admin select Device Templates 2 From the list of templates select the template for the device type to which you want to associate more monitors Select the corresponding letter to get to the template quickly 3 In the device template from the Monitors column click the Add Monitor button 4 All the predefined monitors are listed Select the required monitors from here and click OK 5 All the devices of the same type are listed Click Apply for the selected monitors to be associated to all the selected devices Copyright 2013 Zoho Corporation Page 53 OpM anager User Guide Managing Network Resources Adding Custom Monitors In addition to OpManager s default monitors you can also cre
116. ed to store the backup ile in different location By default it will be stored in lt OpManager Home backup gt directory exclude Allows you to exclude netflow and ncm plugin data while taking backup possible values ncm netflow hreads Increasing the number of threads will increase the backup speed Default thread count is 10 but you can extend up to 15 Examples e CrossDBBackup bat mode all exclude ncm targetdb pgsq e CrossDBBackup bat mode configdata threads 12 destination c manageengine targetdb mssql e CrossDBBackup bat mode all exclude netflow targetdb mssql Mandatory field Copyright 2013 Zoho Corporation Getting Started PostrgreSQL This utility does a backup of the complete database viz performance and configuration data If you are using PostgreSQL bundled with OpManager and assuming that you will not switch o MSSQL database when restoring the backed up data MSSQL MySQL This utility does a backup of the PostgreSQL _ icomplete database viz performance and configuration data Use this tool if you are migrating he database across MSSQL MySQL PostrgreSQL Page 13 OpManager User Guide Getting Started Restoration To restore the backed up data 1 Goto lt OpManager Home gt bin backup directory 2 Execute RestoreDB bat sh with the backup file name as argument See example below C lt OpManager Home gt bin backup gt RestoreDB bat BackUp APR3 2009 17 43 38 81
117. edential Settings and click New button Add Credential x Credential Type VMware v Name esx 1 UserName administrator Password CT Port Number 443 Timeout secs 40 Add Cancel 2 Select VMware as the Credential type and enter the vCenter Host Name and its HTTPS Username and Password 3 Enter the HTTPS web service port number and timeout interval for the connection between the vCenter Host and OpManager server 4 Click Add to add the credential Similarly add the credentials for the VMs Select the Credential Type as WMI for Windows and SNMP for non Windows OS To discover the vCenter Host 1 Go to Admin gt Add Device You can also access the Add Device window from Maps gt Virtual Devices gt Add New vCenter Host 2 Enter the Device Name IP Address Copyright O 2013 Zoho Corporation Page 166 OpManager User Guide VMware Monitoring Add Device Device name IP Address host 123 Netmask 255 255 255 0 Credentials to use Select All amp de vmwar esx 1 esx 2 Public F dnu Add Device Cancel 3 Enter the correct Netmask and select the appropriate credentials 4 Click Add Device button to add the vCenter host If any of the VMs are already discovered or added OpManager automatically maps them as Virtual Device Once the discovery is over you can find the Host amp VMs under Virtual Device category in Maps tab Note If the device has been added successfully but not
118. ee 69 Monitoring Processes estic att a a aaa aun tenement abide 70 Viewing Active Processes iaa A A da a eb Sacha navi en a eae cit a al hl eee 71 Adding New Process Template iii a O daa 72 Associating Process Template croid riiit aiana e eee ener ne ee reer E Onn EDA AAS ENEO ee ee eee ane 73 Adding Scriptaremplatescsicccct A Get ae ee le Rae ea a See Ae 74 Associating Script Template mc E ean nian 76 Monitoring Log Files USING AGENtS wo ce eee eee nono ee cc EEE RRA RR ESCO CIEE RR RR ESCO RRA ESCO CES RN RR Rar RR Rar narra rr rara aaa 77 Adding File Monitoring Template nen cr 78 Adding Folder Monitoring Template sit dd cave a de a a a a ae 80 Monitoring Active Directory aenean aaia a T AS A a EE et 82 Monitoring MS Exchange 2000 2003 2007 oo rr 83 Monitoring MSSOL Parameters scisscsssicsssscteavinee ees advasit dashed A di A SO AR 84 Monitoring Windows Event logs sweets ate ial ead A A AA eri 85 Monitoring URLS lt a aaa qeda 87 URE Monitors for DEVICES ii a es tetas 89 Adding Syslog Rules ota E fa et A aa a a ae a ra Se 90 Configuring Syslog Ports a vied a heeds vias on avn whe a a ee 91 Monitoring Syslog Packets oo eee eee eee eee 92 MiewingSyslog Flow Rate cantata ati ata a a N aa 93 Hardware Health Monitoring usis mon aan an A Ao dE nl a T Sanden diated ales 94 IT Workflow Automation oi A ee A G 95 About Workflow AUtOMAatiON cd 95 Workflow Checks and ACHONS csi At aia aan sied 96 Adding WOrkTlOWS 3 ss tin
119. efined groups under infrastructure views by adding more custom views For instance you might want to group all your Environment Sensors or IP Phones into separate infrastructure views You can add a new infrastructure view from Maps tab or Custom dashboards Adding New Infrastructure View from Maps tab Here are the steps to add a new infrastructure view from Maps tab 1 From the pop up in the Maps tab click Add Infrastructure View option 2 Specify the category Name and click Add 3 From the listed devices select and move the required devices to this view 4 Click Import Now option The selected devices are displayed in the newly created infrastructure views Adding New Infrastructure View from Custom Dashboard OpManager allows you to add a new infrastructure view from the dashboards also provided if the infrastructure view widget is selected to get displayed in the dashboard To add a new infrastructure view from the infrastructure widget follow the steps given below 1 Click New Infrastructure View link available at the bottom of the Infrastructure snapshot widget Add category window opens Enter the Category Name Select the category whose properties needs to be inherited for this category Click Add button Import window opens From the listed devices select and move the required devices to this view ou A U N Click Import Now button to start importing the selected into this category After you create new inf
120. eft to the one in the right and click Finish e If you select a business view the profile is associated to all the devices in the selected view To associate a notification profile to a single device follow the steps given below 1 2 Open the snapshot page of the device Select the Notification Profiles tab at the bottom 3 Click the corresponding link to select and associate the required profiles Copyright 2013 Zoho Corporation Page 164 OpManager User Guide VMware Monitoring Monitoring VMware ESX ESXi servers OpManager monitors your VMware servers for availability and performance using native APIs The advantage of using native APIs is that it does not require any agent to be installed on your servers Moreover it enhances the usability and offers in depth monitoring capabilities to troubleshoot your Virtual Infrastructure Some of the highlights of monitoring VMware Servers with OpManager e Supports ESX ESXi 3 5 to latest version 5 1 e Monitors effective utilization of critical resources like CPU Memory Network and Disk e Supports monitoring of hardware health such as temperate voltage power fan speed status of processors disk arrays etc of HP Dell and Cisco systems via SNMP e Out of the box 70 plus reports on Host and VMs e Automatically maps the VMotioned VMs to the corresponding Hosts Apart from monitoring the Hosts and VMs OpManager also monitors the Key Performance Indicators KPIs of guest OS
121. egory from the Category combo box e Choose the priority of the issue from the Priority combo box e Choose a technician to whom the issue is to be assigned from the Technician combo box Select the alarm variables such as the alarm severity device display name etc from the corresponding combo box under Ticket Contents These details are displayed on the issue title e Select the required alarm variables to be included for the alarm description This will provide accurate fault information to the assigned technician e Click Submit After the profile is created you can associate it to the required devices Copyright 2013 Zoho Corporation Page 158 OpManager User Guide Alerting Using a Run Command Notification Profile You can configure OpManager to automatically run a system command whenever a fault is detected in the device For instance you can configure OpManager to execute a netsend command to send popup messages to users machines whenever a specific type of an alarm is raised for a device To create a profile that executes the specified program follow the steps given below 1 Click Add New option against Run System Command NOM A U N Select Admin gt Notification Profiles Type the profile name In the Command String field specify the command name with additional arguments if any Select the Err Append and Append check boxes to append the output and the error message on executing the command Save the pr
122. elect any of the encryption protocols either DES or EAS 128 and enter the password Note Only after configuring Authentication it is possible to configure Encryption WMI If you select WMI as the protocol configure the Domain Name the user name and the password Example TestDomainTestUser Also enter the credential name and description Telnet SSH Enter the credential name and description For Telnet SSH make sure you configure the correct login prompt command prompt and password prompt besides the user name and password to access the device VMware Provide the HTTPS Username and Password of the Host Enter the HTTPS web service port number and timeout interval for the connection between the Host and OpManager server The SNMP credentials created is used during the initial discovery and classifications OpManager uses these credentials to classify and add the devices into OpManager Using Quick Configuration Wizard You can also use the Quick Configuration Wizard to associate a service to several devices at one go Here are the steps m From the Admin tab select Quick Configuration Wizard 2 Select the option Associate a credential to several devices and click Next 3 All the available Credentials are listed Select the Credential which you want to associate to your devices 4 Select the devices to which you want to assign the credential from the column on the left and move them to the right 5 Click Finish The Credential is as
123. emory usage a e Z Z Z Ea E QlgQIRIR epa gt gt 2 Cc Cy Cy Cyc o Oo Oo 7 hara rN rN nan Copyright 2013 Zoho Corporation Page 192 OpManager User Guide Hyper V Monitoring op VMs by Swap Usage List of VMs by top swap usage op VMs by Network Usage List of VMs by top network usage op VMs by Disk I O Usage VM IDisk JListofVMs by top Disk I O usage Copyright O 2013 Zoho Corporation Page 193 OpManager User Guide VolP Monitoring About VolP Monitor Cisco IPSLA monitor or VoIP monitor comes as an add on feature in OpManager and requires licenese to run OpManager continuously monitors the key performance metrics of the VoIP network to determine its health The parameters measured include Jitter Latency Packet Loss etc Jitter jitter indicates a variation in delay between arriving packets inter packet delay variance Users often experience uneven gaps in speech pattern of the person talking on the other end and sometimes there are disturbing sounds over a conversation coupled with loss of synchronization etc Latency The delay measured is the time taken for a caller s voice at the source site to reach the other caller at the destination site is called as latency Network latency contributes to delay in voice transmission resulting in huge gaps between the conversation and interruptions Packet Loss Packet loss is a measure of the data lost during transmission from one resource to another in a network Packets a
124. emory used by the Mkernel to run the virtual machine Memory Consumed M Network Usage Amount of guest physical memory consumed by the virtual machine for guest memory It includes shared memory and memory that might be reserved but not actually used Use this metric for charge back purposes Memory Sum of data transmitted and received across all virtual NIC Network instances connected to the virtual machine Network Received Speed VM Network he rate at which data is received across the virtual machine s NIC virtual network interface controller 8 Network Transmitted Speed VM he rate at which data is transmitted across the virtual machine s NIC virtual network interface controller 39 Network Packets Received VM he number of packets received by each vNIC virtual network interface controller on the virtual machine Network Packets VM Number of packets transmitted by each vNIC on the virtual ransmitted machine 41 Disk Read Speed VM Disk Rate at which data is read from each virtual disk on the virtual machine Disk Write Speed Rate at which data is written to each virtual disk on the virtual machine Number of times data was read from each virtual disk on the irtual machine P 46 ffop VMs by CPU Ready___ vm___IcP emory om B hs 7 bs ES E E i Ww Number of times data was written to each virtual disk on the irtual machine ist of VMs by top CPU usage ist of VMs by top CPU Ready usage ist of VMs by top m
125. en below 1 Click the Admin tab 2 Under Discovery click Services 3 Select the check boxes under Scan during discovery corresponding to the services to be discovered and clear the selection for the services that are not to be discovered 4 You can modify the service monitor properties in OpManager When the service is not running on the default port you can configure the actual port in which it is running and you can change the timeout interval Save the changes 5 Click Update to apply the changes OpManager allows you to change the settings for monitoring these services as per your network needs You can configure new services that are not available in the list OpManager can manage services running on standard TCP ports Note e The list contains the service names and the corresponding port numbers To edit the settings of any of the available services click Edit icon e If you do not find the service you want to manage in the list you can add the service by clicking Add Service under Actions menu For details refer to Adding a New Service Viewing Service Status and Response Time 1 Go to the device snapshot page 2 Under Service Monitors you will see the list of services managed in the device if any with their status and current response time Click the service name to view the historical report on the response time and the availability chart of the service e Click the Availability chart to view the service downtime uptime
126. en configuring notification profiles To delete these fields select the corresponding check box and click the Delete link on the top right corner of this table Copyright O 2013 Zoho Corporation Page 34 OpManager User Guide Managing Devices Configuring Device Dependencies The status polling for a device can be controlled based on its dependency on some other device This prevents the unnecessary status checks made to the dependent nodes For instance many devices will be connected to a switch If the switch goes down all the devices connected to it will not be reachable In this case it is unnecessary to check the status of the dependent devices To configure the dependency for devices follow the steps given below e In the Admin tab under Configuration click Quick Configuration Wizard e Select Configure Device Dependencies and click Next e Select the category of the device Router Switch Firewall or Server on which the dependency is to be configured The devices managed under the chosen directory is listed Choose a device and click Next Configuring dependencies in individual devices You can also configure dependencies for a single device from the device snapshot page Here are the steps 1 Goto the device snapshot page 2 From the device details click the link against the property Dependency 3 Select the device on which it is dependent OpManager stops monitoring the devices if the dependent device is down Configuring dep
127. endencies prevents false alarms Copyright 2013 Zoho Corporation Page 35 OpManager User Guide Managing Devices Adding Custom Links to Devices You might want to access another link either for reference or to another machine in your network over the web like a VNC to another device for instance You can add custom links from the snapshot page Here are the steps for creating custom links 1 Goto the device snapshot page 2 Click Custom Links gt Add 3 Provide a link name 4 Specify the Url that you intend accessing from this device 5 Associate the link either to that device or to all devices or select devices and save the configuration You will now be able to access the links from the snapshot page Copyright O 2013 Zoho Corporation Page 36 OpManager User Guide Managing Devices Administratively Disabling an Interface If you want to administratively disable an interface it is possible with OpManager in just a few clicks Here are the steps 1 Goto the required snapshot page of the interface that you want to disable 2 Under Interface tab click the Disable button The interface gets disabled and the interface s status is changed to Down To enable the interface again go to its snapshot page and click the Enable button under the Interface tab Copyright O 2013 Zoho Corporation Page 37 OpManager User Guide Classifying and Mapping the Devices Classification and Device Templates During initial discovery OpMa
128. ent if it is running already using the command etc rc d init d snmpd stop Make the following changes in etc rc d init d snmpd file e Replace the line daemon usr sbin snmpd OPTIONS with daemon root ucd_agent sbin snmpd OPTIONS e Replace the line killproc usr sbin snmpd with killproc root ucd_agent sbin snmpd This is to choose the current installed version while starting and stopping the SNMP agent e Start the agent using the command etc rc d init d snmpd start Configuring the Agent in Linux versions 8 and above On Linux versions 8 and above the latest version of SNMP will already be available You need to just make the following changes in snmpd conf file e Insert the line view allview included 1 3 6 next to the line name incl excl subtree mask optional e Change the line access notConfigGroup any noauth exact systemview none none next to the line group context sec model sec level prefix read write notif as Copyright O 2013 Zoho Corporation Page 250 OpManager User Guide access notConfigGroup any noauth exact allview none none e Then restart the snmp agent using the following command etc rc d init d snmpd restart Configuring the Agent in Solaris Systems For details about installing SNMP agents in Solaris systems refer to Installing SNMP Agent on Solaris Systems e Stop the agent if it is running already using the following command etc init d init snmpdx stop Make the following changes in etc
129. entory Details gt Monitors section For VMs check for Monitors gt VM Performance Monitors All the VM specific performance monitors are grouped under VM Performance Monitors Table 1 List of Threshold Monitors for critical performance indicators supported by OpManager Threshold Monitors irtual Device Type Severity ost connection Status Host General 2 notresponding Critical 1 disconnected Warning Host Data Received avg gt 1000000 KBps Critical gt 800000 KBps Warning I A Host Data Transmission avg gt 1000000 KBps Critical gt 800000 KBps Warning Host Network Usage avg gt 4000000 KBps Critical gt 3600000 KBps Warning Host CPU Utilization avg Host Memory Utilization avg Host gt 90 Critical gt 85 Warning Host Disk Read Latency Host i gt 50ms Critical gt 45ms Warning gt 90 Critical gt 85 Warning Host Disk Write Latency gt 50ms Critical gt 45ms Warning Datastore Freespace lt 5GB Critical 0 irtualMachine Data Received avg lt 10GB Warning Fo V gt 125000 KBps Critical gt 100000 KBps Warning V M 1 VirtualMachine Data Transmitted avg VM gt 125000 KBps Critical gt 100000 KBps Warning 2 MirtualMachine Network Usage avg VM Network gt 250000 KBps Critical gt 200000 KBps Warning 13 NMirtualMachine CPU Usage avg VM CPU gt 90 Critical gt 85 Warning 14 VirtualMachine Memo
130. equired fields click Save button to save the new report Copyright 2013 Zoho Corporation Page 242 OpManager User Guide Reporting Configuring Favorite Reports With OpManager you can mark the reports that are frequently viewed as Favorite reports The reports that are marked as favorite reports are listed under My Favorites report category To mark a report as your favorite one follow the steps given below 1 Generate the report that you want to mark as your favorite 2 Click Mark as My Favorite button available on the top right of the report A message is displayed saying that This report has been marked as your favorite Deleting a report from the Reports To delete a report from your favorites list follow the steps given below 1 Goto Reports gt My Favorites 2 Click the respective delete icon of the report that you want to remove from your favorites list A confirmation dialog box opens 3 Click OK to confirm deleting Note Default reports available under My Favorites category cannot be deleted or 1 Generate the report that you want to remove from your favorites list 2 Click Remove from Favorites button available on the top right of the report A message is displayed saying that This report has been removed from your favorites list Copyright O 2013 Zoho Corporation Page 243 OpManager User Guide Reporting Time Based Availability Reports You can generate time based availability reports of the de
131. ers on which you want to monitor VoIP performance Step 3 Creating the VoIP monitor a Go to Home gt VoIP Monitors gt Configure VoIP Monitor gt Create New and enter a name for the monitor b Select the source router from the list of routers discovered in OpManager and select the relevant interface c Specify the destination router either by using the Search option to pick from the discovered routers or use the Add option to specify the IP address of the destination router and submit the details d You will see the summary of the monitor you are about to configure Now click Apply to device to submit the details to the device This will take few seconds to configure Refresh the page after few seconds to see the new monitor The data will be collected every hour from the time you have configured or You can also create the VolP monitor from the Router snapshot page To do so go to Router snapshot page click on Action tab and select Add VolP Monitor Enter the Monitor Name and Destination IP Click Submit to create the monitor or Click Advanced button to go to Create New VolP Monitor page and follow the steps from 2 to 4 given under Step 3 Copyright O 2013 Zoho Corporation Page 195 OpManager User Guide VolP Monitoring To edit any of the configuration details go to the respective template make the changes and save the details When you create a new monitor the updated values take effect When the configuration is co
132. ers such as the traffic rate error and discards rate buffer hits and misses and so on You can get the availability report of each port and interface Using the Switch Port Mapper tool you can get the list of devices connected to each port of the switch You can also create your own views and draw the diagram to virtually represent your network and get the availability of the interfaces visually Server Monitoring OpManager allows you to classify devices as servers and desktops This facilitates separating critical servers from end user workstations and allows for more meaningful management You can manage Windows Event Logs and Windows Services Cisco IPSLA Monitoring OpManager allows you to monitor the performance of your VolP networks with the Cisco IPSLA monitor The Cisco IPSLA monitor is add on feature and monitors the various parameter like Latency Jitter MoS etc WAN Monitoring OpManager provides complete solutions for monitoring your WAN links lt checks for RTT Latency and availability between the WAN links The WAN monitor comes as an add on feature VMware Hyper V Monitoring OpManager out of the box monitors VMware and Hyper V servers It monitors VMware servers via native APIs provided by VMware and Hyper V servers via WMI All the VMware and Hyper V hosts and VMs are grouped under Virtualization tab Applications and Services Monitoring OpManager discovers and actively monitors services and applications running
133. erval of the selected devices is changed Copyright O 2013 Zoho Corporation Customizing Dashboards and Views Page 134 OpManager User Guide Customizing Dashboards and Views Infrastructure Views Mouse over Maps tab to access Infrastructure views from the subtabs The various category of devices such Servers Routers Firewalls etc monitored by OpManager are listed under Infrastructure Views Clicking on the Category name opens the Map View of that category OpManager also provides you the option to create you own infrastructure view Copyright O 2013 Zoho Corporation Page 135 OpManager User Guide Customizing Dashboards and Views Google Maps OpManager allows you to integrate Google Maps and place the devices on the maps according to the geographic distribution Here are the steps to integrate Google Maps and Place devices on them Providing the Google Maps API Key Bb WN e Make sure you have a Google Account or create one Mouse over the Maps tab in the OpManager WebClient Click on Google Maps link in the Business Views column You will be prompted to enter the key Click on the link Sign up for a Google Maps API key to generate a key You will be taken to a sign up page Scroll down the page and provide the website URL as http lt host name running OpManager gt For instance if the name of the device running OpManager is OpM Server your URL will be http OpM Server Click on the Generate API
134. erver running Firewall Analyzer These firewalls should be discovered in OpManager for monitoring 3 The Firewall Analyzer settings must be configured properly in OpManager Configure Firewall Analyzer Settings To configure the Firewall Analyzer Settings in OpManager 1 Click Admin tab click Add On Products Settings 2 Click Firewall Analyzer Settings icon in this screen 3 Type the following Firewall Analyzer server details 1 Server Name 2 Port default is 8500 3 User Name 4 Password 5 Select the Polling Interval in minutes 4 Test and save the settings by clicking on Test Connection and Save button After configuring the settings you can follow the steps given below to see the detailed reports 1 Goto the Firewalls map 2 Click the required Firewall icon in this map to see ts snapshot page 3 From the Reports menu on the right in the snapshot page select any of the following options to view the respective reports 1 Traffic Reports 2 Security Reports 3 Custom Reports 4 All Reports Detailed reports retrieved from Firewall Analyzer are shown based on the reports selected Copyright O 2013 Zoho Corporation Page 226 OpManager User Guide Integrating with Other ME Applications Integrating with ITPulse About ITPulse ITPulse is a private social network built exclusively for IT With ITPulse you can start discussions and share articles and videos Benefits of this integration Any alarm that a technician acknowledges
135. es meaningful alarms OpManager helps you identify the fault quickly with its detailed alarms indicating the resource that is poorly performing in the device The different types of OpManager alarms include e Status poll Alarms device service interface port down alarms e Threshold based alarms for host resources response times etc proactive monitoring e Alarms from SNMP Traps e Windows event logs based alarms OpManager monitors the resources for availability and performance and triggers alarms for all the criteria mentioned above These alarms can also be sent as email or sms alerts from OpManager Copyright 2013 Zoho Corporation Page 140 OpManager User Guide Alerting Viewing Alerts The Alarms tab in OpManager shows all the latest alerts From the list box on the top right corner you can access the following All Alarms A complete list of alarms is displayed here Active Alarms This view lists only the active alarms that are not yet cleared Unsolicited Traps The unsolicited traps sent by the agents in the managed devices are listed here These are the traps that are not configured to be processed in OpManager If you find any of these traps to be critical you can configure OpManager to process the traps using the information received from the agent Refer to Creating a Trap Processor for details Windows Events This view lists only the alarms that are triggered from Windows event logs as the source
136. es monitor supported by OpManager out of the box you can add monitors for other windows services too To add a new Windows service monitor follow the steps given below 1 Under the Admin tab click Windows Service Monitors 2 Under Actions click Add Service 3 4 5 Type the name of the device in the Device Name field Type the domain administrator user name password for the device in the respective fields and click Next A list of all the Windows Services available on that machine is displayed From this select the services that you want monitored across all other Windows Servers Based on whether or not you want to restart the service or the machine when the service goes down select the corresponding option Click Finish A list of Services for which a monitor is added is shown Click the link at the bottom of this list to associate these service monitors to devices 9 From the drop down list box select the services one by one and move the devices from the not monitored column to the 10 monitored column Hit Save The newly added services are also monitored on the selected servers Copyright 2013 Zoho Corporation Page 69 OpManager User Guide Managing Network Resources Monitoring Processes on Windows Unix Servers amp Desktops OpManager provides out of the box support for monitoring the availability of all the processes running on a Windows or Unix system Windows systems uses WMI and U
137. escription for the template and click Next Configure the monitoring criteria based on which you want to be notified 1 File Contains To monitor the print of a word string in a log file you have to install log file monitoring agent in the end server where the application is running Click on Agent link to download and install the agent Once you install the agent it looks for the specified string in the said log file If the word string is printed in the log file OpManager raises alert If required you can configure the agent to match the case when searching for the word string The notification can be triggered if the alert condition is met the specified number of times 2 File Existence OpManager looks for the file in the specified path and alerts based on the conditions specified You can configure to be notified if the file does not exist in the path specified or be notified if the file exists or you can choose not to monitor Also choose the severity that you would like to assign to this alert The notification can be triggered if the alert condition is met the specified number of times That is OpManager alerts you if a particular file does not exist in a path during two consequetive polls 3 File Size Configure OpManager to alert you if the file size goes over or comes below a specified size Select the relevant threshold for alerting You can configure the size in terms of bytes KB MB or GB Choose the severity that you would lik
138. eviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Number of Number of ping requests you want to send requests Packet Sizel Size of the ping packets imeout interval for the ping requests Retries Number of retries for the ping operation Copyright O 2013 Zoho Corporation Page 98 OpManager User Guide IT Workflow Automation Trace Route Executes a trace route command on the end device Name Display name for the task Device on which the task has to be executed Click on the select device icon to select the device Device Add a Time Delay Adds a delay to the execution of the subsequent operation Parameter Description ame isplay name for the task Duration Time delay to carry out the subsequent task You can configure time delay in hours minutes and seconds Select the required one from the dropdown menu Reboot System Reboots a remote Windows machine Name Display name for the task Device on which the task has to be executed Click on the select device icon to select the device Device Shut Down System Logs off shuts down reboots or powers off a remote Windows device forcefully ame Display name for the task Destination Device on which the task has to be executed Click on the select devices icon to select the device You can also log i off by selecting the Log Off action from the dropdo
139. exist with them Configuring Alarm Suppression for a Single Device 1 Goto the device snapshot page 2 Click on Actions tab and select Suppress Alarms 3 Select the period for which you want to suppress the alarm 4 Click Close Window Alarms of this device will be suppressed for the selected period Configuring Alarm Suppression for Multiple Devices 1 Under Admin tab click Quick Configuration Wizard 2 Select the option Associate an Alarm Suppression rule to several devices and click Next 3 Select the time period for which you want to suppress the alarms 4 Select the Category of the devices for which you want to associate or manually group the devices 5 Click Next Finish accordingly Copyright O 2013 Zoho Corporation Page 144 OpManager User Guide Alerting Receiving SNMP Traps in OpManager OpManager listens for SNMP traps from devices on the default port 162 So it automatically acts as a trap receiver and based on the trap processors defined in OpManager the traps are processed and shown as OpManager alarms Copyright 2013 Zoho Corporation Page 145 OpManager User Guide Alerting Processing SNMP Traps into Alarms e What is SNMP Trap e Processing Traps into Alarms e Tools e Adding Modifying Trap Processor e Loading Trap Parsers from a MIB e Processing Unsolicited Traps e Configuring SNMP Traps in Agent What is SNMP Trap Traps are cryptic messages of a fault that occurs in an SNMP
140. f shared machine memory by all powered on VM s Subtract his metric from the shared metric to calculate how much machine memory is saved due to sharing shared sharedcommon machine memory host physical memory savings KB Sum of swapin values for all powered on virtual machines on the host Sum of swapout metrics from all powered on virtual machines on the host Memory Swap In ost Memory Swap Out Memory Swap Used 4 Network Usage Network Received Speed Network Transmitted Speed Memory Sum of memory swapped of all powered on VM s Sum of data transmitted and received KBps across all physical NIC instances connected to the Host he rate KBps at which data is received across each physical NIC instance on the host he rate KBps at which data is transmitted across each physical NIC ul Host instance on the host M The rate at which data is transmitted across the VM s vNIC otal number of packets received on all all physical NIC present on he host otal number of packets transmitted across all physical NIC present in the host ransmitted M Number of packets transmitted by each vNIC on the VM Aggregated disk I O rate The rates for all virtual machines running on the host Rate KBps at which data is read for each LUN on the Host Read Speed Number of blocksRead per second x blockSize isk isk isk isk isk i 22 R3 Ra R5 Be B7 Bs oO o isk Read Latency H
141. f type Linux Go to the snapshot page of any of the Linux devices You will find the new custom monitor in the list of associated performance monitors For SNMP based monitors to work make sure to enable SNMP on the devices and check if the OID is implemented To easily apply a new monitor to a set of devices you must add the monitor to the device template Consider the example given below to add a custom monitor that monitors a SNMP variable which returns a string output when queried 1 2 3 4 Go to the Linux template page Click on Add Monitors under Monitors column Click on New Monitor in the Add Monitors page Click on Select button in order to open the MIB browser 1 Select RFC 1213 MIB and click on Expand All 2 Choose the System Name variable The OID of it will be displayed at the bottom This variable will give the System Name of the device when queried 3 Click on OK The OID will be displayed in the SNMP OID field Configure all the other properties of the monitor like the name display name units etc Click OK The new custom monitor is listed under Monitors column in the template Click on Apply to add the template to the devices The devices are listed prompting you to select the devices for which you want the monitor to be associated Check the list of devices and click Apply The monitor will be associated to the selected devices under performance monitors Copyright 2013 Zoho Corpo
142. ffic caused by them NetFlow Analyzer provides you the detailed information on the bandwidth being used by the network and allows you to drill down to specific application conversation port user etc that is consuming more and causing the damage Futher you can generate detailed reports on the bandwidth patterns and take some capacity planning decisions By plugging in NetFlow Analyzer with OpManager you can view the traffic handled by the interfaces in their respective snapshot pages The added advantage with NetFlow Analyzer plug in is the user defined in OpManager can access NetFlow Analyzer Configuring mail server settings in NetFlow Analyzer is also not necessary if it has been configured in OpManager The devices that are NetFlow Analyzer enabled are marked with the NetFlow Analyzer icon in their respective maps The interfaces that are NetFlow enabled are displayed with the icon under the Interface tab in their respective device snapshot pages Installation Platform NetFlow Analyzer plug in supports only Windows installation as of now Supported DB NetFlow Analyzer pug in supports only MySQL Devices Supported Click here to get the list of devices that are supported by NetFlow Analyzer Ports Used e Web 8080 e NetFlow Listener Port 9996 e MySQL 13306 Features e Easy Network Troubleshooting e NetFlow Reporting e Network Security e Application Performance Optimization e Network Traffic Analysis e Bandwidth Reporting
143. file_name gt You need to associate the profile to the device for triggering it during a fault The sound can be heard in the OpManager server Copyright O 2013 Zoho Corporation Page 162 OpManager User Guide Modifying and Deleting Notification Profiles You can modify or remove an existing notification profile Here are the steps 1 From the Admin tab select Notification Profiles 2 All the configured profiles are listed here 3 Click the Delete icon against the profiles name to delete the profiles 4 Click the Edit icon against the profiles name to modify the profile properties The changes made here are applied for all the devices to which the profile is associated Copyright O 2013 Zoho Corporation Alerting Page 163 OpManager User Guide Alerting Associating Notification with Managed Devices You need to associate the notification profiles with devices to trigger the corresponding action whenever these devices are under trouble You can also select the time window so that alerts during the specified interval only is notified To associate a profile with devices or a category of devices you can use the Quick Configuration wizard For doing so follow the steps given below da Select Assign a notification profile and click Next u Bb W N From the Admin tab under Configuration click Quick Configuration wizard Select the profile to be associated to the devices and click Next Select the fault criteria f
144. flow has been executed successfully 22 Sep 2011 04 22 50 Total Task Logs 6 Task Name Message Severity Date amp Time 1 Ping Device Ping command used was ping n 4 w 1000 1 32 192 168 27 144 Info 22 Sep 2011 04 22 50 2 Ping Device Ping output Info 22 Sep 2011 04 22 50 Pinging 192 168 27 144 with 32 bytes of data Request timed out Request timed out Request timed out Request timed out Ping statistics for 192 168 27 144 Packets Sent 4 Received 0 Lost 4 100 loss 3 Ping Device Ping failed Unable to reach the device Error 22 Sep 2011 04 22 50 4 DNS Lookup Resolve DNS command used was nslookup premkumar 0657 csez zohocorpin com fo 22 Sep 2011 04 22 50 5 DNS Lookup DNS lookup failed Command output Error 22 Sep 2011 04 22 50 Server dns vip csez zohocorpin com Address 192 168 5 11 o Add Alarm Note Alarm note has been added successfully Info 22 Sep 2011 04 22 50 Instant Device Check Nshankar 0135 Workflow has been executed successfully Instant Device Check Elavarasan z7u102 Workflow has been executed successfully 22 Sep 2011 02 22 53 Total Task Logs 6 22 Sep 2011 02 22 31 Total Task Logs 6 Instant Device Check irakesh 0301 csez zohocorpin com Workflow has been executed successfully Editing a Workflow To edit a workflow follow the steps given below 1 Click on Workflow tab 2 Mouseover the workflow you want to edit and click on Edit link 22 Sep 2011 01 52 33 Total Task Lo
145. flows OpManager saves workflows in xml format for easy sharing You can share workflows that are created by you with OpManager community Similarly you can use the workflow shared by peer users in the community Import Workflows Workflows can be imported be local folder only If you want to use a workflow that is shared in OpManager community first download it on your local machine first and then follow the steps given below 1 Click on Workflow tab 2 Click on Import link available on the top right 3 Enter a name for the workflow 4 Click on Browse button to locate the file 5 Click on Import button to import the workflow into OpManager Export Workflows 1 Click on Workflow tab 2 Mouseover the workflow you want to execute and click on Export 3 Click on Save button to save the workflow Copyright O 2013 Zoho Corporation Page 117 OpManager User Guide Customizing Dashboards and Views Tab Customization Tab customization option helps you customize add new delete tabs as per your requirements Benefits with Tab Customization e Create new tabs and embed graphs from other IT management tools e Create a tab for frequently visited pages for quick and easy navigation Adding a new tab 1 Mouseover Admin on the top right and click Edit Tab Workflows Admin A Gel Device Search Tech Docs amp Videos gt F 2 By clicking the plus icon you can add high level as well as the sub level tabs 1 Enter the Tab Name 2
146. from DeviceExpert The server might not be running or the network traffic may be too high when configuring the DeviceExpert details in OpManager e Check if the DeviceExpert service details are correctly configured Specially the port number and the proper server keystore file is selected e Despite correct details if you still face issues try the following e Open a command prompt and change directory to opmanager bin Execute the script ssl deviceexpert bat with the absolute path of OpManager installation folder For instance if the OpManager path is C Program FilesAdventNetMEOpManager the script should be executed as follows C Program FilesAdventNet1MEOpManagerbin gt ssl_deviceexpert bat C Program FilesAdventNet1MEOpManager Copyright 2013 Zoho Corporation Page 225 OpManager User Guide Integrating with Other ME Applications Integrating with Firewall Analyzer OpManager can seamlessly integrate with Firewall Analyzer a web based Firewall Log Analysis Reporting Tool Integrating OpManager with Firewall Analyzer allows you to monitor your Server s Security Traffic amp Bandwidth utilization in depth To view the detail traffic and security reports from Firewall Analyzer the prerequisites are 1 Firewall Analyzer must be up and running in your network 2 The firewall whose logs you would like to analyze must be available in both OpManager and Firewall Analyzer That is configure your firewalls to forward syslog messages to the s
147. from which you can query for the event categories and hit Query Device The custom logs in the selected device are listed As an alternative you can add custom events category and define rules 3 After you add the custom event category you will find the category listed under Admin gt Event Log Rules Go on to add new rules to parse the events falling under this category You can now associate the rules default or custom event logs to the required devices Copyright O 2013 Zoho Corporation Page 86 OpManager User Guide Managing Network Resources Monitoring URLs for Availability You can configure OpManager to monitor your Web sites Many business enterprises require continuous monitoring of their Web sites as the failure of these sites might have an impact on the business You can monitor global URLs such as www yahoo com and www manageengine com com or URLs in a server such as http 192 168 4 11 index html http web and so on You can perform a content match on these URLs and confirm their availability Further for pages that require a form submit such as user name and password you can provide these details and verify the availability of the next page Note If a proxy server is configured in your network make sure to provide its details in the Proxy Server Settings page of OpManager Refer to Configuring Proxy Server Settings for steps to do this This is required for monitoring any URL in a proxy enabled LAN Configuring a global
148. generate the interface reports follow the steps given below 1 Goto the snapshot page of the interface whose health report you want to generate 2 Click on Reports tab available on the top right of the page All the default reports that can be generated are listed 3 Click on the name of the required report to generate current day s report Click on the 7 or 30 days icon to generate the report for the last 7 or 30 days respectively Copyright O 2013 Zoho Corporation Page 238 OpManager User Guide Reporting Business View based Reports OpManager provides an intuitive Availability Dashboard for your business view You can track the fault to the root in no time To access the business view dashboard follow the steps below 1 Go to the required business view 2 Click on the Dashboard tab The business view dashboard shows the availability distribution and also the least available devices in that view 3 Click on the bar indicating a problem to drill down to the actual fault 4 You can also view the dashboard for various periods like the last 24 hours or last few days to analyze the trend Copyright 2013 Zoho Corporation Page 239 OpManager User Guide Reporting Creating New Reports Custom Reports option is replaced with Create New Reports option The big advantage with Create New Reports option is that you can create your own reports save them and generate whenever required To create a new report follow the steps given below 1
149. gs 6 Test WMI Credentials Execute Windows Script Schedule or Alarm Trigger is not configured for this Workflow A Execute Edit Delete 3 The workflow edit panel opens Perform the changes you want to do and click Next 4 Modify the name description tags associated devices schedule and alarm trigger options if required 5 Click Save Finish Deleting a Workflow To delete a workflow follow the steps given below 1 Click on Workflow tab 2 Mouseover the workflow you want to edit and click on Delete link 3 Click OK to confirm deleting the workflow Copying a Workflow You can save a copy of the workflow for easy modification To copy a workflow follow the steps given below 1 Click on Workflow tab 2 Mouseover the workflow you want to edit and click on Copy As link 3 Edit the workflow as per your requirements Copyright O 2013 Zoho Corporation Page 113 OpManager User Guide IT Workflow Automation 4 Click Save Finish Copyright O 2013 Zoho Corporation Page 114 OpManager User Guide IT Workflow Automation Executing Workflows Before executing a Workflow ensure that you have associated the workflow to the devices To execute a worklow 1 Click on Workflow tab All the created workflows are listed 2 Mouseover the workflow you want to execute and click on Execute Test WMI Credentials Pa Schedule or Alarm Trigger is not configured for this Workflow Edit x Delete
150. guration Wizard 2 Select the option Add a new service monitor to several devices and click Next 3 Now select Associate a Windows service option and click Next again 4 All the available Windows services are listed Select the service which you want to monitor on your servers Click Next 5 Select the devices on which you want to monitor the service from the column on the left and move them to the right 6 Click Finish The service monitor is associated to the selected devices Configuring Alerts By default OpManager raises an alarm if a Windows service is down If required you can configure OpManager to raise an alarm if the service unavailable for a N number of times consecutively 1 Goto the device snapshot page 2 Under Windows Service Monitors click on the edit icon corresponding to the Windows service for which you want to configure the alert 3 Modify the count entered for Generate alarm if unavailable for _ consecutive times by clicking the edit icon For example if you enter the value as 2 OpManager will raise alarm only if the service is unavailable for 2 consecutive polls 4 You also have to option to either restart the service or restart the server if the service goes down Select the check box and appropriate radio button 5 Click the Save button Copyright O 2013 Zoho Corporation Page 68 OpManager User Guide Managing Network Resources Adding New Windows Service Monitors In addition to the Windows servic
151. guration data or configuration data alone possible values all configdata all backs up both performance and configuration data while configdata backs up configuration data alone destination This option is used to store the backup ile in different location By default it will be stored in lt OpManager Home backup gt directory exclude Allows you to exclude netflow and ncm plugin data while taking backup possible values ncm netflow hreads Increasing the number of threads will increase the backup speed Default thread count is 10 but you can extend up to 15 Examples e BackupDB_Postgres bat mode all exclude netflow BackupDB_Postgres bat mode configdata threads 12 destination c manageengine Mandatory field CrossDBBackup bat sh Arguments mode targetdb destination exclude hreads mode backs up performance data or configuration data or configuration files or all the aforesaid possible values all configdata configfiles all backs up both performance and configuration data while configdata backs up configuration data alone hen you backup the DB using Microsoft SQL Enterprise it does a backup of only the database and ignores the configuration files which are required to run OpManager properly To backup hose configuration files use the configfiles argetdb The target database that you are going o restore the backup possible values mysql mssql pgsq destination This option is us
152. h by entering an OID too Adding Modifying Trap Processor 1 Go to Admin gt SNMP Trap Processors 2 Click Add New Trap to process the unsolicited traps 3 Click the TrapParser name Edit icon to modify an existing one 4 Configure Modify the following properties Trap Name Configure a name for the new trap processor e Description Describe the trap Snmp Trap Version Select the version SNMP V1 V2c SNMP V1 Properties e Generic Type Cold Start Link Up Enterprise etc Select the appropriate type for the OID e Specific Type When Generic Type is set to Enterprise a specific trap ID s identified e Enterprise OID Corporation or organization from where the trap originated such as 1 3 6 1 4 1 x SNMP V2C V3 SNMP V2 Properties e Trap OID For devices with SNMP v2c version select the trap oid from the MIB using the Select button e Message Select the required message variables e Severity Select the Alarm severity Copyright 2013 Zoho Corporation Page 146 OpManager User Guide Alerting e Advanced Click this button to specify the following match conditions for finer processing of traps e Match Criteria Select the appropriate radio button to either match any one or all the conditions that you specify Select the variable bindings the condition and the string to be matched e Rearm Criteria Similarly select the appropriate radio button to match the rearm conditions Select the variable bindings the c
153. hat has to be created Specify the folder name with its path Name Copy Folder Move Folder Copies moves a folder to another folder within the same computer Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the folder that has to be copied moved to another folder Specify the file name with its path Name Name of the destination folder where the source folder has to be pasted moved Specify the folder path Folder List Files List the files available in a folder Copyright 2013 Zoho Corporation Page 105 OpManager User Guide IT Workflow Automation Display name for the task Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the folder whose files has to be listed Specify the folder path Name Rename Folder Renames a folder Display name for the task Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced w
154. hat you want to monitor Specify the TCP Port number that has to be checked for service availability Specify the timeout interval in seconds for the port check request Associating the Service to Devices Toa 1 2 3 4 5 ssociate a service to a server Go to Admin gt Service Monitors From the Actions menu select Associate Select the required TCP service from the list of services displayed Select the devices on which you want to monitor the service from the column on the left and move them to the right Click Save Using Quick Configuration Wizard You 1 2 3 4 5 6 can also use the Quick Configuration Wizard to associate a service to several devices at one go Here are the steps From the Admin tab select Quick Configuration Wizard Select the option Add a new service monitor to several devices and click Next Now select Associate a service to servers option and click Next again All the available TCP services are listed Select the service which you want to monitor on your servers Click Next Select the devices on which you want to monitor the service from the column on the left and move them to the right Click Finish The service monitor is associated to the selected devices Copyright O 2013 Zoho Corporation Page 67 OpManager User Guide Managing Network Resources Monitoring Windows Services Certain applications in Windows machine run in the background as services OpManager disc
155. he Models list in the Select Network Service dialog box and then click OK This completes the installation process This also implements the Host Resources MIB automatically To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents Copyright O 2013 Zoho Corporation Page 246 OpManager User Guide Appendix Installing SNMP on Linux Systems The installation of new version of SNMP is required only for versions prior to 8 Download the latest rpm version of SNMP using the following URL http prdownloads sourceforge net net snmp net snmp 5 1 1 1 rh9 i686 rpm download Download the zip version of SNMP using the following URL http heanet dl sourceforge net sourceforge net snmp ucd snmp 4 2 6 tar gz To install using the rpm follow the steps given below 1 Login as root user 2 Before installing the new version of net snmp you need to remove the earlier versions of net snmp in your machine To list the versions of net snmp installed in your machine execute the following command rpm qa grep net snmp 3 If there are already installed version in your machine remove them using the command rpm e lt version of net snmp listed as the output for previous command gt nodeps 4 If there are no previously installed versions in your machine then execute the following command to install the new version rpm i lt new downloaded version of SNMP agent gt nodeps To install using the zip follow the steps
156. he Windows devices to which the monitors are associated are listed Another column also displays devices which are classified as Unknown You can pull the required devices from this list too Click Apply once again The WMI based monitors are associated to the device Copyright O 2013 Zoho Corporation Page 51 OpManager User Guide Managing Network Resources Monitoring Resources Using CLI OpManager monitors the system resources using SNMP by default However in the absence of SNMP on the devices the non SNMP Linux devices can be monitored using CLI ie Telnet or SSH All the Unix Servers templates have the resource monitors preconfigured All you will need to do is disable the SNMP monitors associated and select the CLI monitors and associate them to the required devices Prerequisites For monitoring the unix servers make sure either Telnet or SSH is enabled on them Steps to configure Telnet SSH Monitoring Go to the device snapshot page 1 From Monitors gt Performance Monitors section remove the SNMP based monitors if any 2 Click Add Monitors link on the right bottom 3 Now from the list of resource monitors select the CPU Memory and Disk Utilization monitors which has the protocol name as CLI against the monitor name 4 Click OK The monitors are added in the template under the Monitors column 5 Click Apply All the servers to which the monitors are associated are listed Another column also displays devices which are classifi
157. he machine where MS Visio 2007 is installed 2 You can export the map to Visio from the Network Maps link using Actions gt Export to Visio menu 3 You can also export it from the business views using the Export to Visio button on top of the corresponding business view 4 On exporting you will be prompted to save the corresponding XML file with the name TopoMap xml Save the map in the Copyright 2013 Zoho Corporation Page 26 OpManager User Guide Discovery desired location on that machine Loading the exported maps in Visio 1 From the Visio GUI access OpManager gt Load Map menu from the menubar 2 Browse and select the TopoMap xml you can rename the xml after you save it on the machine The exported map will be loaded in Visio 3 Make the desired changes and save You can save the diagram as a vsd file or in standard Visio formats Copyright O 2013 Zoho Corporation Page 27 OpManager User Guide Managing Devices Managing and Unmanaging a Device By default OpManager manages all the discovered devices However there might be some known devices that are under maintenance and hence cannot respond to status polls sent by OpManager These devices can be set to unmanaged status to avoid unnecessary polling Once maintenance gets over they can be set to managed status To unmanage a device 1 Goto the device snapshot page 2 Under Actions select Unmanage This stops the status polling and data collection for the device and
158. hen click the URL whose snapshot you want to view Click the Availability chart to view the availability history and the URL downtime uptime chart Copyright O 2013 Zoho Corporation Page 88 OpManager User Guide Managing Network Resources Associating URL Monitors to Servers You can add URL monitors to Servers Domain Controllers to check the availability of the URL from those servers 1 Goto the device snapshot page 2 Scroll down to the Monitors section and click URL Monitors 3 On the right you will find a link to add the monitors Click to add monitors 4 Configure all the values for the URL Monitor The configured URL is monitored for availability from that Server You can configure to receive an e mail or SMS when the URL monitored in a server goes down For this you need to create a notification profile for the URL is down criteria and associate it to the server To add URL monitors to Servers Domain Controllers in bulk click here Copyright O 2013 Zoho Corporation Page 89 OpManager User Guide Managing Network Resources Adding Syslog Rules Syslog is a client server protocol that sends event notification messages to the syslog receiver These event notification messages usually called as syslog messages help in identifying the authorized and unauthorized activities like installing software accessing files illegal logins etc that take place in the network In OpManager Syslog rules helps in notifying you if some par
159. hould the SLA Responder be enabled on the destination device Why are the VoIP metrics shown as zero or Not available in OpManager What are all the VoIP QoS metrics measured by OpManager How do i choose the codec NO UW BP WN RE How much bandwidth does each monitor occupy 1 Why do i need to set SNMP write community on the Source Router Both the SNMP read and write community string needs to be set on the source router The write community is used to configure the IPSLA on the device while the read community is used by OpManager to gather performance data from the router back to top 2 Why I am getting Source router SNMP write community may be wrong error message OpManager uses SNMP to gather data from the Cisco IP SLA agent This error is displayed when wrong SNMP read write community string is configured for the Source router of the VoIP Monitor in OpManager To configure the correct SNMP write community string in OpManager go to the snapshot page of the source router and change the SNMP credentials by clicking on the Click here to change corresponding to the Passwords field In the pop up enter the appropriate credentials and submit it After successfully submitting the correct SNMP credentials try to add the VoIP Monitor again for the Source device Maps gt VoIP Monitor gt Settings back to top 3 Why should the SLA Responder be enabled on the destination device Enabling the IP
160. i oo u12 00 cruz oo u oo Pus 00 CPUS oo Copyright 2013 Zoho Corporation Page 186 OpManager User Guide Hyper V Monitoring Configuring Thresholds for Hyper V Host and VMs OpManager out of the box offers monitoring templates for Hyper V hosts and VMs The templates help you configure thresholds for multiple hosts and VMs at one shot The process is similar to that of configuring threshold to monitors available for Windows Linux servers To configure the threshold value and apply the template 1 Go to Admin gt Device Templates and click on H 2 You can find the HyperVServer and HyperV Virtual Machine templates for the hosts and VMs respectively Click on the required template Click on Edit Threshold button to configure the threshold and rearm value for the required monitors Click OK Click Modify to modify the template nou A wW Click Apply for the devices to inherit the configurations in the template Or click Apply Overwrite for the devices to remove the old and add the new configurations in the template Note To edit the threshold values of a single host go its snapshot page and click the Monitors tab under Inventory Details Click on the Edit icon of a monitor to edit its threshold values Copyright O 2013 Zoho Corporation Page 187 OpManager User Guide Hyper V Monitoring Managing Hyper V Alerts OpManager monitors Hyper V host and VM similar to that of any Windows server Upon clicking the monitors t
161. ice mniiiniininnoninnonncnn carr 28 DA E a e te ae ale eee ae 29 VIEWING ASSCE DES ia a ee aa nee A a 31 Viewing Installed SoftWare scents A AA elidel nai ata all ae ens 32 Configuring Additional Fields for Devices e sssssssssssssirssstistttttntt ttnt t ttn ntt r rra narrar 33 Configuring Additional Fields for Interfaces mnnciciinnanicnnonnncnnon o rnronnnrrronnnrrrrnn rr rra 34 Configuring Device Dependencies caia A Ad A AA tad 35 Adding ustom Links to Devices stitial Acdece ee i iene le ea A el ee 36 Administratively Disabling an Interface cccccccccttee cree ee nner een non ro noo EEOC CRIES RR ERRE RR RR RRE RR RR EEE SOE ESSE ESSE ESE Seen eee 37 Classifying and Mapping the Devices iii ddd ge eee ee eda need eed eed aden events aed 38 Using Device Templates 3 024 S0nauan a Rin ai oe ee ea A a i 38 Using Interface Templates xcs ee aaa erie aa i eee ae een ede ieee 39 Categ rizing into Default Maps taco a A cl Dcdo Wes 40 Adding New Infrastructure VIEWS inma E EAA AATE ODA Ab dei 41 Sorting Devicesin Maps A cid 42 Different Views iN MAPS A O Gas a De Peg ena candi dad ta ced 43 IMportind DEVICES aiii a a da io 44 Managing USEFS viii dt ie ath de PST it a ay be a AA eth a eee 45 Adding Domain aiii A a taa 45 A TA E A A A ON 46 Changing Passwords isaac dai Ao Se ad av ee i a aa 48 Removing USERS aa a peel hee ath A eee ee ee a aged 49 Managing Network Resources o cn ca 50 CPU Disk Memory Monitoring USING SNMP
162. ice that is selected in the Info gt Devices during the workflow execution File Name Name of the file that has to be uncompressed Specify the file name with its path You can use the wild card character eg stderr txt to do the action on all the files You can also enter multiple files separated by a comma Check Drive Free Space Checks the free space available in a drive Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the drive that has to checked for free space Drive Size The size of the drive is compared with the value GB MB KB specified here According to the condition greater or lesser than selected the actions are executed Check Folder Exists Checks the existence of a folder in the specified path Display name for the task Copyright 2013 Zoho Corporation Page 104 OpManager User Guide IT Workflow Automation DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the folder that has to be checked for its existence Specify the folder path Device on which the task has to be executed Click on the select device icon to
163. ices column and move to Selected devices column Use the search box to search the devices 3 Click Update button to associate the workflow to the devices 6 Schedule the workflow execution This is not required if you want this workflow to be triggered when an alarm is raised point 7 1 Click on Click here to specify workflow schedule link corresponding to Schedule tab 2 Configure the date and time 3 Click Update button to save the schedule 7 Configure the alarm trigger to trigger a workflow when an alarm is raised This is not required if you want to schedule this workflow for periodical execution point 6 1 Click on Click here to specify alarm trigger link corresponding to Alarm Trigger tab 2 Select the required criteria Executes this workflow on the associated devices if any of the criteria is satisfied 3 Define Time Select either Apply this profile all time or Apply this profile during the below mentioned time window Selecting the latter keeps the Workflow active only during the specified days and hours Copyright 2013 Zoho Corporation Page 111 OpManager User Guide IT Workflow Automation 4 Delayed Trigger If you want the workflow to be triggered at a delay enter the delay time in minutes If you don t want to trigger the workflow if the alarm has been acknowledged in the mean time you can select the Do not trigger if alarm is acknowledged check box 5 Recurring Trigger This option helps you trigger the wor
164. ick on Apply to apply this template to the required Windows devices Applying the template to the other devices adds the new custom monitors to all the selected devices and the selected resources are monitored at the interval configured in the template Note While selecting the WMI class current value shown on mouse over is the raw data and it is NOT the value calculated using the appropriate counter type of the WMI performance counter Upon associating to devices counter values will be calculated based upon the counter types Copyright 2013 Zoho Corporation Page 55 OpManager User Guide Managing Network Resources Device specific Monitors The monitoring configuration may need alteration for specific devices Doing a bulk configuration using the device templates applies the same set of configurations for the devices of the same type In order to change the configuration for specific devices here are the steps 1 Goto the device snapshot page 2 Scroll down to the Monitors section 3 From here select the required monitors Monitors of the selected category are listed on the right 4 Click the Edit icon against the monitor name The Edit Monitor page is displayed 5 Change the values for the required parameters and and click OK The changes to the monitor are effected only for that device Copyright 2013 Zoho Corporation Page 56 OpManager User Guide Managing Network Resources Configuring thresholds for monitors Config
165. ick on the select devices icon to select the device Device Service Name of the service that you want to pause restart resume start stop Use the dropdown menu to select the service Name If the service is not listed use the discover icon to discover the services running the device Supported Variable Alarm ServiceName Select this option if you want to retrieve the service name from the alarm entity If the workflow is triggered from the service down alarm then this variable is replaced by the servicename from the alarm entity during runtime Note If multiple services down alarm is triggered this task will be executed for all those services Test a Process Tests whether a process is running or not ame Display name for the task Destination Device on which the task has to be executed Click on the select devices icon to select the device Device Name of the process that you want to test Either you can enter the process name right away Eg mysqld nt exe or Name ou can use the select icon to select the process from the remote devices Path his field is optional If you want to match the path also then check the checkbox near path field and specify the full executable path with process name Otherwise leave this field empty Eg C Program FilesMySQLMySQL Server 5 0binmysqld nt exe Arguments This field is also optional If you want to match the arguments then check the checkbox near arguments field and Specify the argume
166. ide VMware Monitoring Manage or Unmanage VMs You can now choose to monitor only the required VMs on a Host OpManager discovers all the VMs during the initial discovery and you will find them listed under the inventory in the host snapshot page Click on the relevant icon to monitor the required VMs on the host OpManager maintains this configuration when a HA VMotion or rediscovery happens Inventory Details Virtual Machines Resource Allocation Network Adapters Storage Adapters Datastore Detals Moniors Nothication Profile Number Of Ms 8 Powered Off Ms 0 Powered On VMs 8 Suspended YMs 0 Unknown 0 Virtual Machines Poll in j Status Name IP Address State Host CPU MHz Host Memory MB Guest Memory S lt amp vmho wingpi 192 168 118 179 Powered On 97 1417 5 x onmmina 192 168 119 125 gt Powered On 63 148 19 x e A Onmvm ini 192 168 112 111 Powered On 64 1195 o x x mel Powered On 4 27 0 x 7 linuxowe machineS D Powered On o 0 0 2 9 linux tow machine6 D Powered On o 0 0 2 9 5 linuxwm low2 P Powered On o o 0 2 17 Opmwm centos1 P Powered On o o o 2 Copyright O 2013 Zoho Corporation Page 168 OpManager User Guide VMware Monitoring Monitoring VMware ESX servers All the discovered hosts and VMs are mapped under Virtualization tab Click on Virtualization Devices links to access the dashboard page which provides a quick glance of your critical resources such as CPU Memory Network amp D
167. ile to be deleted Enter the file name with the path FTP Move File Move a file to another directory within the same system via FTP aramete ame Display name for the task FTP Server IName of the FTP Server You can enter the ftp server name directly or use DeviceName variable DeviceName will be replaced with the name device selected in the Info tab during the workflow execution FTP Username of the FTP server Username FTP Password to connect to the FTP server Password Copyright 2013 Zoho Corporation Page 101 OpManager User Guide IT Workflow Automation Name of the file to be moved Enter the file name with the path Destination folder where the file to has to be moved Enter the path Folder FTP Rename File Renames a file via FTP aramete ame Display name for the task FTP Server IName of the FTP Server You can enter the ftp server name directly or use DeviceName variable DeviceName will be replaced with the name device selected in the Info tab during the workflow execution FTP Username of the FTP server Username FTP Password to connect to the FTP server Password ource File IName of the file to be renamed Enter the file name with the path Eg root OpManager backup Backup_DB zip ew Name iNew name for the file Eg Backup_DB_Old zip FTP Upload File Writes the given content in a file txt and uploads it to the remote device via FTP arameter Description ame Disp
168. imeout or SNMP retries Discover a complete network 1 Use CIDR Select this option to discover an entire network 2 Network IP Specify the Network IP to be discovered 3 Credentials Select the credentials and SNMP settings as mentioned above 4 Click Discovery for the discovery to start OpManager supports discovering Hyper V hosts and VMs using CIDR Discover by Importing from a file You can import a set of IP addresses for discovery from a csv file 1 Create a csv file as shown below with the details of name ipaddress of the device displayname and device type P test csv Notepad Edit Format wiew Help 168 103 250 SDP Vistal Server 168 113 179 OPMANMSP 1900 server 168 113 176 SDPvWM w2K8 server 168 113 14 warriors Server 168 118 39 cisco2811 Router 168 118 13 cisco8050 Router 168 118 41 procurve2524 switch 168 118 32 catalyst2900 Switch 2 Browse and select the CSV file from which you want the devices discovered and imported 3 Select the Device Name IP Display Name and Device Type columns in the CSV file and click OK O Use IP Range File location test csy Change file O Use CIDR Configure fields from CSY file O CSV File Import NetMask eee ae aaa A Device NameIP 192 168 103 25 Credentials to A use Display Name SDP Vista1 col Device Type Server col 3 iY ox 4 Provide the correct netmask Import the Devices into OpManager All the discovered devices are l
169. in the servers Out of the box support is provided for services such as Web HTTPS FTP IMAP LDAP Telnet MySQL MS Exchange SMTP POP3 WebLogic etc and applications such as MSSQL MS Exchange Oracle and Lotus Special add ons are available for monitoring Exchange 2000 2003 2007 and Active Directory Services URL Monitoring OpManager monitors your Web sites both global URLs and URLs in the servers and promptly notifies you when the host becomes unavailable Script Monitoring OpManager monitors the output of the custom scripts you execute on the devices and raise alarm accordingly OpManager parses the output of the custom scripts and verifies it with the configured threshold condition If the threshold is violated an alarm is raised and the same is notified via the associated notification profile Fault Management OpManager provides extensive solutions for monitoring Syslogs Eventlogs and current Processes running on the devices OpManager detects faults in the network through periodical status polling and generates color coded alarms for the faults OpManager can also be configured to notify the administrator about the fault detected in the network Performance Management OpManager measures the performance of the network hardware and software such as the bandwidth memory disk and CPU utilization and service response time by collecting data at regular intervals These data are provided in the form of reports and graphs to the admin
170. in which OpManager should locate the file You can either provide the local directory C or UNC share path servernameSharedDirectory Polling Interval Configure the interval at which OpManager should monitor the file Description Provide a brief meaningful description for the template and click Next Configure the monitoring criteria for Folder File monitoring conditions based on which you want to be notified 1 Folder Existence OpManager looks for the folder in the specified path and alerts based on the conditions specified You can configure to be notified if the folder does not exist in the path specified or be notified if the folder exists or you can choose not to monitor Folder Size Configure OpManager to alert you if the folder size goes over or comes below a specified size Select the relevant threshold for alerting You can configure the size in terms of bytes KB MB or GB Configure the rearm accordingly to reset the alarm Folder Modification Select Alert if modified check box to receive alerts when files sub folders are added deleted renamed in the specified folder File Filter By default all the files in the specified folder are monitored Deselect All files check box and enter the file name or extension pdf txt of the files alone you want to monitor You can enter multiple values separated by comma but no blank space is allowed You can enter the filename in the following formats e
171. ing Mail Server Settings for steps to enter the details If the SMTP server is not available while sending e mail secondary mail server will be used to send the mail automatically Copyright 2013 Zoho Corporation Page 155 OpManager User Guide Alerting Configuring Web Alarm Notifications Configure OpManager to notify you by way of a web alarm when there is a specific fault Here are the steps to configure a Web Alarm Notification Profile 1 Go to Admin gt Notification Profiles gt Web Alarm 2 Click Add New against the Web Alarm profile 3 Configure the following values to create the profile Profile Name Configure a name for the notification profile e Select Users Select the users for whom Web Alarms should be enabled e Test Actions Click this button to confirm if the Web Alarm sound is produced 4 Click Save to create the profile You will hear the alarm sound when logged in as any of the selected users Note The Web Alarms are available only for the user sessions selected above Copyright 2013 Zoho Corporation Page 156 OpManager User Guide Alerting Using a Run Program Notification Profile You can configure OpManager to automatically run a program whenever a fault is detected in the device For instance you can configure OpManager to execute a program that corrects the fault or simply produces a sound or that whenever a specific type of an alarm is raised for a device To create a profile that executes the
172. init d init snmpdx file e Replace the lines if f etc snmp conf snmpdx rsrc a x usr lib snmp snmpax J then usr lib snmp snmpdx y c etc snmp conf d 3 f 0 fi with lt Installation Directory gt sbin snmpd e Replace the line usr bin pkill 9 x u 0 snmpdx snmpv2d mibiisa with usr bin pkill 9 x u 0 snmpd e Restart the agent using the following command etc init d init snmpdax start Copyright 2013 Zoho Corporation Appendix Page 251 OpManager User Guide Configuring SNMP Agent in Cisco Devices For configuring SNMP agents in Cisco devices you need to log into the device and switch to privileged mode Use the following set of commands listed below to enable SNMP To enable SNMP From the command prompt run the following commands configure terminal snmp server community lt community_string gt rw ro example snmp server community public ro end copy running config startup config To enable trap Again from the command prompt run the following commands configure terminal snmp server enable traps snmp authentication end copy running config startup config To set OpManager as host Run the following commands from the command prompt configure terminal Appendix snmp server host lt OpManager server running system s IP gt lt Trap community string gt snmp example snmp server host 192 168 9 58 public snmp end copy running config startup config Copyright 2013 Z
173. ion templates for interfaces of specific types For instance the configurations specified for an Ethernet interface can be applied to interfaces of this type across all devices saving a lot of time 1 Go to Admin a Interface Templates 2 Click an Interface Template to modify its properties The changes are applied to all interfaces of the same type Copyright O 2013 Zoho Corporation Page 39 OpManager User Guide Classifying and Mapping the Devices Categorization into Default Maps Devices are categorized into the following default maps in OpManager The classification is done using SNMP and NMAP e Servers e Routers e Desktops e Switches Firewalls e DomainControllers e Load Balancer WAN Accelerator e Wireless e UPS e Printers e Virtual Device e Unknown e Storage e URLs e WAN RTT Monitors e VoIP Monitors The discovered devices are classified into the above categories based on response to SNMP requests sent by OpManager to the devices The devices that are not SNMP enabled and the device types which are not included in the template are incorrectly classified under desktops You can also add your own infrastructure maps to group your devices according to categories or create business views to logically group devices for instance based on geography Copyright 2013 Zoho Corporation Page 40 OpManager User Guide Classifying and Mapping the Devices Adding New Infrastructure Views You can create more d
174. ions and communications e Remote Procedure Call RPC Service This service provides the name services for RPC clients e Net Logon Service This service supports pass through authentication of account logon events for computers in a domain You can add more AD Monitors to be monitored by clicking the Add Monitor button Copyright 2013 Zoho Corporation Page 82 OpManager User Guide Managing Network Resources Exchange Server Monitoring You can monitor critical MSExchange 2000 2003 2010 Services and parameters using OpManager Monitoring is done using WMI Thresholds are pre configured for critical services You can also modify or enable thresholds for other services and parameters The services monitored are e Information Store e Site Replication Store e MTA Stacks e Exchange Management e SMTP e POP3 e IMAP4 e System Attendant e Routing Engine e Event Service The Exchange parameters that are monitored can be classified under the following categories e Address List Monitors e POP3 and IMAP Monitors e Information Store Public Folder Monitors e Event Service Monitors e SMTP Monitors e Information Store Mailbox Monitors e Message Transfer Agent Monitors e Directory Service Monitors e Information Store Monitors Configuring Exchange Parameters and Services Monitoring 1 6 Go to the snapshot page of a device that has Exchange running 2 Scroll down and select the Monitors tab 3 4 5 Click on Performance Monito
175. isk that are under pressure Though ideal resource utilization is the key benefit we get from virtualization it can lead to other problems because it is shared among the servers Even if a single system has a resource crunch it hugely affects the performance of the other systems running on the same host Quickly identifying and fixing the resource utilization problems is therefore vital for a business to run smooth OpManager shows the top hosts and VMs by resource utilization and the recent alarms raised Click on the host or the VM name to see its snapshot page The Virtual Devices Dashboard page refreshes automatically every 5 minutes to reflect the latest collected statistics Listed below are the various types of top resource utilization widgets to quickly identify any over utilized resource It gives a quick glance on systems which are the top consumers of CPU Memory Network Disk I O and Disk Space Top VMs Top Hosts 1 Top CPU Consumers 1 Top CPU Consumers 2 Top CPU Ready Consumers 2 Top Memory Consumers 3 Top Memory Consumers 3 Top Swap Memory Consumers 4 Top Swap Memory Consumers l4 Top Network Consumers 5 Top Disk I O Consumers 5 Top Disk I O Consumers 6 Top Network Consumers 6 Top Disk Space Consumers Snapshot page of a Host Snapshot page of Host VM provides a summary of the current statistics recent alarms configuration details such as VMs inventory resource allocation for each VM Network Adapters HBA li
176. isted category wise Copyright 2013 Zoho Corporation Page 23 OpManager User Guide Discovery 1 Click Import Devices to add all the devices for monitoring 2 Click Finish once the devices are added Copyright O 2013 Zoho Corporation Page 24 OpManager User Guide iscover indiviaqua evices You might have added more devices to your network and may therefore need to forcefully discover these devices You can discover such devices on demand by following the steps below 1 Under Discovery select Add Device Type either the IP Address or the Device Name of the device to be discovered Enter the correct Netmask Network IP Example IPv4 255 255 255 0 IPv6 fe80 b343 567e c254 0 Select the discovery credentials Click Add Device to start discover ou A WwW N Click the Admin tab The device is discovered and classified properly Alternatively you can also add devices to a specific category directly 1 Go to the required map view say Servers Map or Routers map Discovery 2 Click the Add Server Router etc option on top of the map to discover and classify the device into that particular category Note If you are unable to add the device or if does not show up in the map in which you are looking for try pinging the device from the OpManager machine and check for response Search the device using the Device Search box on the top right corner in the WebClient Copyright 2013 Zoho Corporation Page
177. istrators The threshold limits can be configured to pro actively monitor the critical parameters in the managed devices IT Automation Workflows OpManager helps you automate repeated IT actions with Workflow Workflow works on if else based conditions which execute a set of actions when the given condition is satisfied else executes another set of actions However you can also execute actions without any condition Copyright 2013 Zoho Corporation Page 1 OpManager User Guide interactions or integrate 3rd party IT management service desk software with OpManager Copyright O 2013 Zoho Corporation Page 2 OpManager User Guide Getting Started Starting OpManager After installation all the OpManager related files will be available under the directory that you choose to install OpManager This is referred to as OpManager Home directory e Starting OpManager on Windows e Starting OpManager on Linux e Connecting the Web Client On Windows Machines If you have chosen to install OpManager as Windows service you will be prompted to start the service after successful installation The Web Client is invoked automatically on installing as a Service Enter the log on details The default user name and password is admin and admin respectively To later start OpManager as a Windows Service follow the steps below 1 Click Start point to Settings and then click Control Panel 2 Under Administrative Tools select Services
178. ith the name of the device that is selected in the Info gt Devices during the workflow execution Source Specify the source folder name to be renamed Folder Eg C OpManagerlogs New Name New name for the folder Eg logs_old Add Alarm Note Adds note to an alarm Display name for the task Note that has to be added to the alarm Supported Variables Result will be replaced with the previously executed task s result Generate Alarm Generates an alarm in OpManager Display name for the task Source Note that has to be added to the alarm Supported Variables Result will be replaced with the previously executed task s result Select the severity of the alarm Message that you want to display in the alarm Unique string used to trigger Alarm Code he event Eg Threshold DOWN Uniquely identifies the failure object within the source Events will be correlated into Entity alarms according to the entity field Multiple events with the same entity will be grouped as a single alarm Event Type Description of the event type Execute Linux Script Execute script on remote Linux machines and retrieves the output Depending on the input this script will either execute from OpManager server or from remote machine Its success failure is decided based on its exit code If the script returns with the exit code 0 then it is consider as success any other value is consider as failure Eg For shell
179. k Transmitted Network he rate at which data is transmitted across the virtual machine s NIC virtual network interface controller O Network Packets Received VM Network he number of packets received by each vNIC virtual network interface controller on the virtual machine 2 zZ o 149 om zZ 3 3 S 9 o lt 2 7 etwork Usage etwork Received Speed Wn Z pe g gt oO oa ransmitted pe oie eee eee machine machine machine Te ciabatta machine Disk Bus Resets vm Disk Number of SCSl bus reset commands issued 7 op VMs by CPU Usage vm___ cru ___Jlistofvms by top CPU usage _ __ _ _ Top VMs by CPU Ready__ vm___Jcru___Jlistofvms bytopCPUReadyusage Usage Top VMs by Swap Usage m __ Memory list of vms bytopswapusage I E i cll E Usage 2 Top VWs by Disk VO Usagem osk tovs By top Diskus O 3 o the datastore during the collection interval he datastore during the collection interval 7_ JPatastore Read Latency Datastore Write Latency_ Host____ Datastore___ Average amount of time for a write operation from the datastore___ Latency irtual machines is combined Copyright O 2013 Zoho Corporation Page 180 OpManager User Guide VMware Monitoring 70 Datastore Aggregate Host Datastore Aggregate number of IO operations on the datastore number of IO Operations 71 _ Datastore Read Speed Rate of reading data from the datastore by the VM 72 Datastore Write Speed JVM IDatastore Rate
180. kflow at regular intervals till the alarm is cleared Enter the trigger interval and number of triggers If you don t want to trigger the workflow repeatedly if the alarm has been acknowledged you can select the Do not trigger if alarm is acknowledged check box 6 Click Update button 8 Click Save amp Finish The workflow has been successfully added It will be executed on the associated devices at the scheduled time or when any of the criteria selected is satisfied You can check the output of the workflow in the Workflow Logs Sample Workflow Following is a sample workflow which helps gets executed automatically when a device down alarm is raised This workflow sends ping request if passed does DNS Lookup and adds the output as notes to the alarm Workflow info N ha e R Instant Device Check Device Checks 2 DNS Lookup E Ping Device N ny o A f Trace Route G gt Pro no ee Eo e Actions DNS Lookup Add Alarm Note Q Add a Time Delay Q Reboot System Bo Shut Down System Windows Service On Failure pe Process HTTP amp FTP Add Alarm Note Add Alarm Note i OpManager External Actions Workflow Execution Logs for the sample workflow Copyright O 2013 Zoho Corporation Page 112 OpManager User Guide IT Workflow Automation Instant Device Check Rahul 1141 Workflow has been executed successfully 22 Sep 2011 14 22 28 Total Task Logs 6 Instant Device Check Premkumar 0657 Work
181. kflow is executed in case if the Start Process task is failed workflow looks for the task associated on the failure section If no task is found executes the task in the success section i e List All Process Conditions and Actions available in Workflow Checks IDeseripti n ed DNS Lookup Executes a DNS lookup command on the end device Sends ICMP packets to the end device Executes a trace route command on the end device Add a Time Dela Adds a delay to the execution of an action Reboot System Reboots the system Shut Down System Shuts down the system indows Service heck est a Service ests whether a service is running or not et Active Services ause a Service estart Service rovides a list of service that are currently running auses a service estarts a service esumes a service tarts a service tops a service J esume a Service tart a Service top a Service uN heck est a Process est whether a process is running or not ist All Processes rocesses by Disk Read rocesses by Disk Write rocesses by Memory Usag rocesses by CPU Usage tart Process top Process ists all the processes that currently running ists processes by Disk Read ists processes by Disk Write ists processes by Memory usage ists processes by CPU usage tarts a process tops a process OD UN uN Copyright O 2013 Zoho Corporation Page 96 OpManager User Guide IT Workflow Automation
182. lay name for the task FTP Server Name of the FTP Server You can enter the ftp server name directly or use DeviceName variable DeviceName will be replaced with the name device selected in the Info tab during the workflow execution FTP Username of the FTP server FTP Password to connect to the FTP server Password irectory Directory where the file has to be uploaded ontent Content value that has to be uploaded HTTP Post Data Result Posts the output received upon querying an URL in the workflow logs Name Display name for the task URL Address lAddress of the HTTP URL that has to be queried Supported Variables Alarm URLAddress will retrieve the URLAddress from the alarm entity if workflow is triggered through alarm Otherwise nothing will happen Form Method OpManager tests the URL via Get or Post method Select the appropriate condition Get or Post Check Now Checks whether the URL is accessible with the entered details Post Data he content specified here will be displayed in the execution logs Supported Variables URLAddress will replace the address specified in the URL Address field Result will replace the response obtained from the URL Address Check File Checks the existence of a file in the specified path Copyright O 2013 Zoho Corporation Page 102 OpManager User Guide IT Workflow Automation Display name for the task Destination Device on which the task has
183. lder Files Delete Older Files Compresses older files with Windows Compression deletes older files Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Folder Folder that contains the old files Specify the folder path Note Delete older files option deletes the older files in the Name Sub folders also Files Older Files older than the specified number of months days hours are compressed deleted han Copy File Move File Copies moves a file from one folder to another within the same computer Display name for the task Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution comma Name of the folder where the file has to be pasted moved Specify the folder path Folder File Name Name of the file that has to be copied moved to another folder Specify the file name with its path You can use the wild card character eg stderr txt to do the action on all the files You can also enter multiple files separated by a Copyright O 2013 Zoho Corporation Page 103
184. log packets via the default syslog port 514 However if required you can configure additional ports in OpManager to receive the syslog packets To configure additional ports follow the steps given below 1 From Admin tab click Syslog Rules 2 Click on the Actions drop down menu and select Syslog Port 3 Enter the port number s separated by a comma 4 Click OK Copyright O 2013 Zoho Corporation Page 91 OpManager User Guide Managing Network Resources Monitoring Syslog Packets Syslog viewer allows you to ensure whether OpManager receives the syslog packets sent by the devices Here are the steps to view the list of the devices that send the syslog packets 1 From Admin tab click Syslog Rules 2 Click on the Actions dropdown menu and select Syslog Viewer The syslog packets sent by the devices to OpManager are listed You can also filter the syslog packets by device and port Filtering Syslog packets 1 Enter the device s IP address in the Source IP field 2 Enter the port number via which OpManager receives the syslog packets Copyright O 2013 Zoho Corporation Page 92 OpManager User Guide Viewing Syslog Flow Rate To view the flow rate of the syslog packets 1 Goto Admin gt Syslog Rules 2 Click on the Actions dropdown menu and select Flow Rate The flow rate of the Syslog packets are displayed Copyright O 2013 Zoho Corporation Managing Network Resources Page 93 OpManager User Guide Managing Network
185. ls Enter the Credential name and description Configure the correct Read and Write community and the SNMP Port SNMP v3 SNMPv3 is a user based security model It provides secure access to the devices by a combination authenticating and encrypting packets over the network The security features provided in SNMPv3 are Message integrity Authentication and Encryption If you select SNMPv3 as the credential type then configure the following parameters 1 Name Enter the name of the credential 2 Description Enter a brief description about the credential 3 User Name Enter the name of the user principal on behalf of whom the message is being exchanged 4 Context Name An SNMP context name or context in short is a collection of management information accessible by an SNMP entity An item of management information may exist in more than one context An SNMP entity potentially has access to many contexts In other words if a management information has been defined under certain context by an SNMPv3 entity then any management application can access that information by giving that context name The context name is an octet string which has at least one management information 5 SNMP Port Enter the SNMP port number 6 Authentication Select any of the authentication protocols either MD5 or SHA and enter the password MD5 and SHA are processes which are used for generating authentication privacy keys in SNMPv3 applications 7 Encryption S
186. lso offers log reports of executed workflows for future analysis Checks and actions available in Workflow Click here to know the conditions and actions available in Workflow Copyright 2013 Zoho Corporation Page 95 OpManager User Guide IT Workflow Automation Workflow Tasks Tasks are are nothing but checks and actions that help you automate repeated IT actions Checks Checks are if else condition based If the condition is passed satisfied the workflow executes the set of actions associated on the success part executes the other set of actions associated on the failure part Example Consider that you have created a workflow with Test a Service Send Mail and Start a Service tasks Send Mail is associated on the success part of Test a Service and Start a Service is assocated on the part If the service is running workflow executes Send Mail task to notify the admin that the service is running else executes Start a Service task to start the service Actions An action just performs the said activity Tasks such as start a service delete file reboot system are action tasks If an action task is executed successfully workflow executes the next successive task If an action task fails action task associated on the failure part is executed Example Consider that you have created a workflow with 2 action tasks Start Process and List All Process List All Process is associated to the success part of the Start Process task When the wor
187. meters through a csv file The csv file must contain parameters like Monitor name and URL to be monitored It can also have additional parameters like Monitoring Interval time out match content profile name and device name Username and password fields can also be added if the URL needs authorization Make sure you provide the exact header name and follow the same format provided in the sample file If the values are not provided for the additional parameters in csv file the default values will be taken In the sample file you can find a field named Device Name It is used for monitor the URL from that device The device should be either Servers or Domain Controllers If this field is added in the csv file the URL will be directly added to the device snapshot page The display name of the device in OpManager or fully qualified domain name should be provided in this field To add multiple URL monitors follow the steps given below 1 Goto Admin gt URL Monitor gt Add URL 2 Select Import URLs from CSV radio button 3 Click on Browse button to import the CSV file Copyright O 2013 Zoho Corporation Page 87 OpManager User Guide Managing Network Resources 4 Configure the General properties 5 Click OK to add the URL monitors Viewing URL Response Time and Availability You can get the details about the URL response time and availability in the URL snapshot page To view the URL snapshot click the URL link in the Home page or Maps tab T
188. mplete the router starts collecting the data at the specified frequency 60 seconds default value OpManager updates this statistics collected data every hour and the reports are generated after one hour of configuration Go through the FAQs section to understand QoS parameters Copyright O 2013 Zoho Corporation Page 196 OpManager User Guide VolP Monitoring Configuring call settings and threshold template Defining Call Settings Define a template with the required VolP settings to be used for monitoring performance The VolP template comes with pre populated default values Incase you would like to effect some changes to the values before initiating monitoring make the changes as follows 1 Mouse over Maps tab and click VolP Monitors 2 Go to Settings gt Call Settings 3 Configure the following parameters Destination Port Specify the VoIP UDP port to which VoIP Monitor sends simulated traffic to generate performance metrics The default port number is set as 16384 You can specify a port in the range of 16384 32766 Simulated VoIP Codec The VolP jitter codec decides the type of traffic that VolP Monitor simulates over your network Operation Frequency The operation frequency is the frequency with which QoS metrics are collected by the IP SLA agent on your network to determine performance Operation Timeout The operation timeout is time to wait for the response from the responder destination device in msecs Type of
189. n Specify the directory from where you want to execute the script Supported Variables UserHomeDir will replace the user s home directory during runtime TempDir will replace OpManager temporary directory during runtime imeout interval for the response from the device for the script execution status imeout Log a Ticket Remedy Logs a ticket in BMC Remedy Log a Ticket SDP Logs a ticket in ManageEngine ServiceDesk Plus Ensure that ServiceDesk Plus is integrated with OpManager Send Mail Sends a mail to the email IDs specified This is useful to notify the result completion of a task in the workflow Send Popup Message Opens a popup window with the given message on remote computers Display name for the task Device on which the task has to be executed Click on the select device icon to select the device or use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Message that has to be displayed in the popup Copyright O 2013 Zoho Corporation Page 108 OpManager User Guide IT Workflow Automation Send SMS Sends SMS notifications to the mobile number specified This is useful to notify the result completion of a task in the workflow Name Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device o
190. n OpManager 3 OpManager must know where ServiceDesk Plus resides to log the ticket To configure the ServiceDesk Plus settings details follow the steps given below 4 Click Admin tab and select Add On Products Settings and configure the following values Server where ServiceDesk Plus is running Name or the IP address of the machine where ServiceDesk Plus is installed and running ServiceDesk Plus server port number The port number in which the ServiceDesk Plus application is running Default port is 8080 ServiceDesk Plus login The user name with which you will log in into ServiceDesk Plus Default is admin ServiceDesk Plus password The password to log in into ServiceDesk Plus Default password for admin user is admin HelpDesk Email Address The email address in the mail server to which the email must be sent This should be the same as configured in the mail server settings in ServiceDesk Plus Example help servicedeskplus com From Email Address The initiator s email address Example requestor company com Copyright O 2013 Zoho Corporation Page 224 OpManager User Guide Integrating with Other ME Applications Integrating with DeviceExpert OpManager can seamlessly integrate with the DeviceExpert a network change and configuration management solution for network devices The configurations of devices like routers switches and firewalls can be managed using this solution When integrating with OpManager you can monitor
191. n the Virtual Devices dashboard page which provides a quick glance of your critical resources such as CPU Memory Network amp Disk that are under pressure Though ideal resource utilization is the key benefit we get from virtualization it can lead to other problems because it is shared among the servers Even if a single system has a resource crunch it hugely affects the performance of the other systems running on the same host Quickly identifying and fixing the resource utilization problems is therefore vital for a business to run smooth OpManager shows the top hosts and VMs by resource utilization and the recent alarms raised Click on the host or the VM name to see its snapshot page The Virtual Devices Dashboard page refreshes automatically every 5 minutes to reflect the latest collected statistics Listed below are the various types of top resource utilization widgets to quickly identify any over utilized resource It gives a quick glance on systems which are the top consumers of CPU Memory Network Disk I O and Disk Space Top VMs Top Hosts 1 Top CPU Consumers 1 Top CPU Consumers 2 Top CPU Ready Consumers 2 Top Memory Consumers 3 Top Memory Consumers 3 Top Swap Memory Consumers 4 Top Swap Memory Consumers l4 Top Network Consumers 5 Top Disk I O Consumers 5 Top Disk I O Consumers 6 Top Network Consumers 6 Top Disk Space Consumers Snapshot page of a Host Snapshot page of Host VM provides a summary of the current
192. nager categorizes the network devices into servers printers switches routers and firewalls For proper classification install and start the SNMP agent on all the managed devices OpManager comes with over 600 device templates which carry the initial configurations to classify the devices into the pre defined categories and to associate monitors to them The device templates enables you to effect a configuration once and is applied to several devices at a time whenever there is a change The templates carry the information required to classify the devices and to associate relevant monitors You can define your own templates and modify the existing ones Creating Modifying Device Templates 1 Go to Admin gt Device Templates 2 Click New Template to define a template for a new device type Click the Template name to modify an existing one 3 Configure Modify the following properties e Device Template Specify the device type Vendor Name Select the vendor Click Add New to add a new vendor and Save e Category Select the category for the device type On discovery the devices are automatically placed in the select Category map e Monitoring Interval Configure the interval at which the device needs monitoring Device Image Select the image for this device type e System OID Type the sysOID and click Add Click Query Device for OpManager to query the device for the OID You can also add custom OID in addition to the sysOID by cli
193. naging VMware Alerts aci E de A a aai 174 Notifying VMware Alerts cite de a Gh TRATA A A ida 176 VMware Performance Reports miii a da danes 177 Hyper Monto TAS BAES E A AA AA RA E E eran add 182 About Hyper M Monitor tia A iia 182 Discovering Hyper V Servers acacia aiid o hain sia nai ie eee A n abe 183 Hyper V Performance Monitoring cccceccccce cee eee EEE RR 184 Configuring Thresholds for Hyper V Host ANd VMS vou icceccc cere ene c cn ee ene ESERIES SCORE ESC Cn ASSO CRIES SOC SEESeneate Seater tea 187 Managing Hyper VALES atar A A ahaa heathen aides 188 Notifying Hyper V Alerts ii dd AD das db 189 Hyper V Performance Reports nmmmicicininnionicnnnninn crecen 190 VOIP MONILONING aintacasar antonia a a esate 194 ADOUEVOIP MONIEO iii A ta las A dalled tts aleedediad oa 194 Adding a New VoIP MON itor rro cono iriiria ieiki irinak An E Aa EE EEan inip ar aria Daana eiad ia iranian 195 Configuring VolP Monitor Template macro iaa ida 197 Business Views in VoIP Monitor icon A ae a e Ad lcd 199 Viewing Top 10 Gall Paths iii AO Ad ana 200 Viewing VolP Monitor AlertS innccincicccnnncnncnonnnnnonnonnnn non r nono r rra RRA RR RRE RRE RRE RRA RRE RR RR RR RR RR RR RR Ran Rara rra 201 Viewing VoIP MOnitor Re ports tido 202 AOS ON VOIP M ORICON A eas ee A AL es 203 WAN MON ONNO iss A ce acces acct tis vis teaicd codecasttassdutecPiaducccdssdetieasatdev as cei adceessuectinPtigtadvanded tautatharbssts aaa Ae ia tadas 205 About WAN
194. nd Disk Utilization The other utilization data displayed in the snapshot page for the Domain Controller are e Resource Utilization by LSASS Local Security Authority Subsystem Service e Resource Utilization by NTFRS NT File Replication Service e Ad Store Utilization e Performance Counters showing information such as the AD Reads the AD Replication objects etc Besides these following are the AD Services monitors associated by default Windows Time service The service synchronizes the time between domain controllers which prevents time skews from occurring DNS Client Service This service resolves and caches Domain Name Server DNS names e File Replication Service This service maintains file synchronization of file directory contents among multiple servers e Intersite Messaging Service This service is used for mail based replication between sites Active Directory includes support for replication between sites by using SMTP over IP transport e Kerberos Key Distribution Center Service This service enables users to log on to the network using the Kerberos version 5 authentication protocol e Security Accounts Manager Service This service signals other services that the Security Accounts Manager subsystem is ready to accept requests e Server Service This service enables the computer to connect to other computers on the network based on the SMB protocol Workstation Service This service provides network connect
195. nd it would be useful to know which VM got affected due to the rise in physical resource This information helps you quickly identify and fix the problem With OpManager you can select per VM view refer the screenshot given below to compare the performance of VMs in that host For Host ESX 1 india adventnet com vw per wm Select Report CPU Utilization v VM Reports VM Reports offer reports for each individual VMs Refer the screenshot given below Select Report CPU Usage MHz per core v Accessing Reports You can generate reports from the snapshot page or directly access the Reports tab For ease of use all the reports of the VMs and hosts are grouped under Virtual Devices category under the Reports tab Click on the report name to generate the report System Health and Performance Availability and Response Inventory WAN RTT Monitors YoIP Monitors For VM Linuxym low 14 irtual Devices Host CPU reports Get Host CPU Usage Wait and Ready reports Host Disk reports Get Host Disk Read write Usage reports Host Memory reports Get Host Memory rites Shares and Usage reports Host Network reports Get Host Network Received Transmitted and Usage reports Top Hosts by CPU Usage Get Top Hosts CPU Usage report irtu Virtual Machine CPU reports Get Virtual Machine CPU Usage Y and Ready reports Virtual Machine Disk reports Get Virtual Machine Disk Read write Usage reports
196. nderstanding the application performance To manage such mission critical applications in real time monitoring their log files is necessary OpManager offers agent based log file monitoring for real time fault and performance management How log file monitoring works The log file monitoring agent installed in the end machine monitors the log files continuously for the required string It may even be a regex Once that string is printed it immediately notifies OpManager server which in turn raises the alarm Steps to add a log file monitor Prerequisite Before installing the agent add that device in OpManager 1 Install the agent in the end machine which has the log files 2 Go to Admin gt File Monitoring Templates gt New Template 3 Enter a template name and path of the file 4 Click Next 5 Under File Contains row enter the String to be searched OpManager supports regular expressions as well Note All the special characters should be preceded by a backslash Select Match Case check box if you want the search to be case sensitive Enter the number for consecutive times of the log print for which you want to raise the alarm Click Next and associate it to the required devices You have successfully added a log file monitoring template OU ON O Now map the agent to the device that you have added in OpManager prerequisite 1 Go to Admin gt Agents You can find the agent installed device listed 2 Select the respec
197. ndows NT systems follow the steps given below e Click Start point to Settings click Control Panel e Under Administrative Tools click Services e In the details pane right click SNMP Service and select Properties e In the Security tab select Send authentication trap if you want a trap message to be sent whenever authentication fails e Under Accepted Community Names click Add e In the Community Names box type the community name to authenticate the SNMP requests To move the name to the Accepted Community Names list click Add e Repeat steps 6 and 7 for any additional community name e To specify whether to accept SNMP packets from any host or from only specified hosts click one of two options Copyright 2013 Zoho Corporation Page 249 OpManager User Guide Appendix Accept SNMP Packets From Any Host if no SNMP packets are to be rejected on the basis of source computer ID Only Accept SNMP Packets From These Hosts if SNMP packets are to be accepted only from the computers listed To designate specific hosts click Add type the names or addresses of the hosts from which you will accept requests in the IP Host or IPX Address box and then click Add e Repeat step 11 for any additional hosts e In the Agent tab specify the appropriate information such as comments about the user location and services e Click OK to apply the changes Further the SNMP Agent running Windows NT does not respond to Host Resource Data by
198. ng that you will not switch to MSSQL database when restoring the backed up data Ensures a quick backup MySQL Use this tool if you want to backup only the configuration data and not the performance data his requirement arises when you decide that you want to drop all the performance data and start afresh in the same or new machine but keep all the configurations alone intact Ensures a quick backup BackupDB bat sh his utility does a backup of the complete database viz performance and configuration data Use this tool if you are using MSSQL as the database It can also be used for MySQL database besides BackupDB_Mysgq l bat sh but might take a longer time to backup Advantage of using this utility is that you can backup and restore from MySQL to MSSOL and vice versa Copyright O 2013 Zoho Corporation Page 14 OpManager User Guide Getting Started BackupDB_Config bat sh MSSQL MySQLlUse this tool if the OpManager database is MSSQL and if you want to backup only the configuration data and not the performance data his requirement arises when you decide that you want to drop all the performance data and start afresh in the same or new machine but keep all the configurations alone intact Microsoft SQL Enterprise MSSQL ou can also use Microsoft SQL Enterprise Manager Manager to backup the database BackupConfFiles bat When you use this tool make sure to backup the configuration files too using the BackupConfFiles bat
199. ngeWebServerPort lt old_port_number gt lt new_port_number gt In Linux sh ChangeWebServerPort sh lt old_port_number gt lt new_port_number gt Here old_port_number is the port number you specified during installation and new_port_number is the one where you want to run the Web server 3 Start the OpManager server Changing Other Ports You can also change the port by editing the value of WEBSERVER_PORT 80 in the file conf Port properties You can change the following ports too in this file if the default ports are occupied WEBCONTAINER_PORT 8009 NMS_BE_PORT 2000 WEBSERVER_PORT 80 TOMCAT_SHUTDOWNPORT 8005 RMI_PORT 1099 Copyright O 2013 Zoho Corporation Page 16 OpManager User Guide Getting Started Configuring System Settings The following system settings can be enabled disabled by the users Benchmark Statistics Data collected from the OpManager community is presented to the user for benchmarking their performance Click on the community tab to know more Usage Statistics We collect statistical data pertaining to quality stability and usability of the product from every installation with an intent to enhance the product quality The collected data will be used as a whole during the analysis and we won t share this data with others This feature is enabled by default If you don t want your data to be collected you can disable it any time Quick Links Provides the list of frequently asked questions that will help you to
200. nix systems uses CLI to monitor the processes that are running on the system Here are the steps for configuring Process Monitors 1 Goto the device snapshot page 2 Make sure you have associated the WMI CLI Credentials to the device 3 From the Monitors tab click on Process Monitors 4 Click on the relevant link on Process Monitors column on the right and select the required processes to be monitored 5 Click OK to associate the monitors to the device Configure Thresholds for Process Monitors You can set resource thresholds for the Process Monitors Once a resource cpu memory utilization by a process exceeds the configured threshold an alert is triggered 1 Click the Edit icon against the process name 2 Configure the threshold values for CPU and Memory resources 3 Configure the number of times you would like to allow threshold violation before being notified For instance if you configure the value as 3 OpManager notifies you if the resource threshold is violated 3 consecutive times 4 Configure the number of the process instances exceeding which you would like to be notified For instance if you would like to be notified if the number of Apache exe instances on the monitored device exceeds 3 configure the value here as 3 and save the changes Alerts are fired based on the above settings You can also view active processes on a device and also view the process diagnostics against a system resource Copyright O 201
201. nts Otherwise leave this field empty Eg defaults file my ini List All Processes Processes by Disk Read Processes by Disk Write Processes by Memory Usage Processes by CPU Usage Provides the list of active services processes by disk read disk write Memory usage CPU usage aramete ame Display name for the task Device on which the task has to be executed Click on the select devices icon to select the device Start Process Starts a process ame Display name for the task Destination Device on which the task has to be executed Click on the select devices icon to select the device Device Start he directory from where you want to execute the process Command to start the process Stop Process Stops a process running on a device ame Destination Display name for the task Device on which the task has to be executed Click on the select devices icon to select the device Process Name of the process that you want to test Either you can enter the process name right away Eg mysqld nt exe or Name ou can use the select icon to select the process from the remote devices U D lt O D Copyright 2013 Zoho Corporation Page 100 OpManager User Guide IT Workflow Automation Path his field is optional If you want to match the path while terminating the process then check the checkbox near path ield and specify the full executable path with process name Otherwise leave this field empty Ex C Program
202. o Admin gt Script Templates under Monitoring gt New Template Provide a name and description for the template Configure the Monitoring Interval Specify the Unit for the monitored parameter Enter the command to run the script as if provided in command prompt Enter complete content of script file Enter the time to wait for script execution completion Select the machine from which you want to execute the script Provide the details of the directory from which you want to execute the script Click on Test Script to test the script If required you can set threshold values Configure the threshold value and select the match condition Configure the Rearm Value Specify the number of times the threshold can be violated consecutively to raise an alarm Configure Alarm Message and Severity To disable threshold click Disable Threshold link 11 Click on Save button to save the template 12 Select the devices you want to which you want to associate this template and move them to Selected devices column 13 Click on Associate button You have successfully created a script monitoring template and associated it to devices Copyright 2013 Zoho Corporation Page 76 OpManager User Guide Managing Network Resources Log File Monitoring Every application prints status messages error messages and other critical information in its log It is very tedious to skim through all these bulky log files for u
203. o resume its service However in the mean time your network will be left unmonitored and some other critical devices such as routers mail servers etc may go down and affect your business Implementing a redundancy system helps you to overcome such failures Failover support requires you to configure OpManager Secondary or Standby server and keep monitoring the OpManager Primary server Incase the Primary server fails the Standby server automatically starts monitoring the network The transition is so quick and smooth that the end user does not feel the impact of the failure of the Primary server or the subsequent taking over by Standby In parallely the Standby server triggers an email alert email ID entered configured in the mail server settings about the Primary s failure Once the Primary server is restored back to operation the Standby server automatically goes back to standby mode Working Mechanism The Primary server updates its presence with a symbolic count in the BEFailover table at a specified interval known as the HEART _BEAT_INTERVAL With every update the count gets incremented This count is known as LASTCOUNT Similarly the standby server also updates the its presence by updating the LASTCOUNT in the BEFailover table When the Primary server fails it fails to update the LASTCOUNT The Standby server keeps monitoring the Primary s LASTCOUNT at a specified periodic interval known as FAIL_OVER_INTERVAL By default the FAIL_OVER_INTERV
204. of the devices as a comma separated list in the No Proxy field Click Save to save the details Copyright O 2013 Zoho Corporation Page 150 OpManager User Guide Alerting Configuring SMS Server Settings Besides the email based SMS notifications OpManager allows you to configure modem based SMS alerts Configure the SMS Server Settings in OpManager as follows 1 Ensure if yours is one of the supported modems 2 Connect the GSM Modem to the Serial Communication Port 3 Go to Admin gt SMS Server Settings 4 Configure the port number to which the Modem is connected 5 Click OK Copyright 2013 Zoho Corporation Page 151 OpManager User Guide Alerting Forwarding Syslog You can forward the syslog received in OpManager to any NMS Steps to forward syslog 1 Go to Admin gt Syslog Rules Mouseover Actions and select Forward Syslog Click on Add Destination button Provide the name IP address of the NMS Host to which SysLog has to be forwarded Provide the SysLog listening port number of the NMS to which SysLog has to be forwarded Click on Start Forwarder to initiate sending of SysLog to the destination NMS You can also Stop Forwarder at any desired ou A U N time Copyright 2013 Zoho Corporation Page 152 OpManager User Guide Alerting Forwarding Traps Configure OpManager to notify users over a Trap when there is a specific fault Steps to forward Traps 1 Provide the name IP address
205. of the host to which notifications has to be sent ou A U N 7 Configure a name for the notification profile Provide the trap listening port number of the host to which notifications has to be sent Select the trap version either v1 or v2c Provide the community string for the trap defaults to public Select the trap variables that should appear in the notifications To receive the traps relevant OPMANAGER MIB should be downloaded and made available in receiving host You can find this MIB under the folder location OpManger gt mibs Click Save to create the profile You have successfully configured the notification profile Copyright 2013 Zoho Corporation Page 153 OpManager User Guide Alerting Configuring Email Alerts You can configure OpManager to send e mail to network administrators when a fault is detected in the device You can create separate profiles for each administrator and assign them to devices so that whenever the device has a fault an e mail is sent to the technician concerned To create an email alert profile follow the steps given below 1 Select Admin gt Notification Profiles Click Add New option against Email Alerts Type the profile name Type valid To and From Email addresses Select the required alarm variables that you would like to see in the email alert Click Associate link on the right to associate the profile to devices Select the Profile and click Next 0 N OA
206. ofile Associate the profile to devices The system command is executed with the specified arguments whenever a fault matching the selected criteria occurs Copyright 2013 Zoho Corporation Page 159 OpManager User Guide Alerting Notifications via Traps Configure OpManager to notify users over a Trap when there is a specific fault Steps to configure a trap profile 1 Click on the Add New link in the Trap Profile widget o NO WU A U N 9 Go to Admin gt Notification Profile Configure a name for the notification profile Provide the name IP address of the host to which notifications has to be sent Provide the trap listening port number of the host to which notifications has to be sent Select the trap version either v1 or v2c Provide the community string for the trap defaults to public Select the trap variables that should appear in the notifications To receive the traps relevant OPMANAGER MIB should be downloaded and made available in receiving host You can find this MIB under the folder location OpManger gt mibs Click Save to create the profile You have successfully configured the notification profile Copyright 2013 Zoho Corporation Page 160 OpManager User Guide SysLog Notification Profile When any fault occurs you can notify users via SysLog Steps to configure a SysLog profile You can choose any of SysLog severity events to be processed Alerting Note severity
207. oho Corporation Page 252 OpManager User Guide Appendix Configuring SNMP Agent in Lotus Domino Server The Domino SNMP Agent is configured as a Windows Service and is set up to run automatically This means that once the Domino SNMP Agent is configured it is virtually always running even when Domino is not If you later upgrade Domino you should stop the LNSNMP and Windows SNMP Services before beginning the upgrade process e Stop the LNSNMP and SNMP services Enter these commands net stop Insnmp net stop snmp e Configure the Lotus Domino SNMP Agent as a service Enter this command Insnmp Sc e Start the SNMP and LNSNMP services Enter these commands net start snmp net start Insnmp Copyright 2013 Zoho Corporation Page 253 OpManager User Guide Appendix Configuring SNMP Agent in MSSQL Server Verify whether SNMP agent is running in the server If the agent is not installed in the server refer to Installing SNMP Agent on Windows System and Configuring SNMP agents for installing and configuring SNMP agent Then start the SQLSERVERAGENT service following the steps given below In Windows 2000 XP e Click Start point to Settings and then click Control Panel Double click Administrative Tools and then double click Computer Management e In the console tree click Services and Applications and then click Services e Right click SQLSERVERAGENT and click Start In Windows NT e Right click on the Network Neighborhood icon on
208. on Test Actions in the Alarm Details page and select the desired notification profile View Availability You can view the availability history of the faulty device Click on More link in Alarm Details page and select Availability Ping You can ping the faulty device Click on More link in Alarm Details page and select Ping Trace Route You can trace route the faulty device Click on More link in Alarm Details page and select Trace Route Unmanage Alarms created for devices that are under maintenance can be can be avoided by moving the device to unmanaged state Click on More link in Alarm Details page and select Unmanage Configure Notifications You can configure a notification profile to the faulty devices Click on More link in Alarm Details page and select Configure Notifications Copyright 2013 Zoho Corporation Page 142 OpManager User Guide Alerting Escalating Alarms The alarms of critical devices should not be left unnoticed for a long time For instance the mail servers web servers backup servers switches and routers are so critical that if their faults are not solved within a specified time the networking functionality will be brought down You can configure OpManager to escalate such unnoticed alarms by sending an e mail to the person concerned However you have an option to exclude the alarms that are acknowledged from being escalated To configure a new alarm escalation rule follow the steps given below 1 N
209. on wizard 1 From the Admin tab select Quick Configuration Wizard Select the option Associate Event log rules to several devices and click Next Select the log file from the displayed list 2 3 4 Select any one rule from the list of rules shown Click Next 5 Select the devices on which you want to monitor the event logs from the column on the left and move them to the right 6 Click Finish The event log monitor is associated to the selected devices Creating an Event Log Monitor To create an event log monitor follow the steps given below 1 Under the Admin tab click Event Log Rules In this page you can see the rules supported by OpManager They are categorized into Applications Security System DNS Server File Replication Service and Directory Service You can add the event logs that you want to monitor under any of these categories 2 Click New Rule under any one of the categories to add a rule in it Entries to all the fields except Rule Name are optional Event ID is a required field to identify the event but can be left empty in few exceptional cases such as you want to monitor all events that are of the Event Types say error or information Here the filter will be based on the Event Type 1 Type a unique Rule Name 2 Enter the Event ID to be monitored This is the unique identifier for the event logs 3 Enter the event Source This is the name of the software that logs the event 4 Enter the event Category Ea
210. ondition and the string to be matched e Failure Component This option is useful when you deal with a single trap OID that has multiple failure components The Varbinds containing more details on the trap will have information on the failed components entities like cpu temperature etc You can match the entity too by appending the VarBind number in this field to generate separate alarms for the failed components For instance Source trapName_trap_ v5 e Source Append the Varbinds to be matched if required This option is useful if the trap is forwarded from another source e Click Add Save for the configuration to take effect Loading Trap Parsers from a MIB Following are the steps to load the traps from various MIBs 1 Under the Admin tab select SNMP Trap Processors All the configured processors are listed here 2 On the right click on Load Traps From Mibs 3 From the list of MIBs select the MIB from which you would like to load the trap variable The traps in that MIB are listed 4 Select the required trap variable and click Add Trap Processor s A Processor for the selected trap is added and is listed under the SNMP Trap Processors How to process the Unsolicited Traps 1 Click on Unsolicited Traps in Alarms tab Click on Create Trap Processor corresponding to the trap message Type a name for TrapName 2 3 4 Make sure that the status is enabled 5 Select the Severity 6 Click on Add How to configure SN
211. onfigurations for multiple devices e Assign a notification profile to several devices e Delete associated notification profile e Add a new service monitor to several devices e Add a windows service monitor to several devices e Associate Event log rules to several devices e Configure Device Dependencies e Associate a credential to several devices e Delete devices e Manage Unmanage devices Copyright O 2013 Zoho Corporation Page 233 OpManager User Guide Other Utilities and Tools MIB Browser Overview The MIB Browser tool is a complete SNMP MIB Browser that enables loading and browsing MIBs and allows you to perform all SNMP related operations You can also view and operate on the data available through the SNMP agent running on a managed device The features of MIB Browser include the following e Saving the MIB Browser settings e Loading and viewing MIB modules in a MIB tree e Traversing the MIB tree to view the definitions of each node for a particular object defined in the MIB e Performing the basic SNMP operations such as GET GETNEXT GETBULK and SET e Support for multi varbind requests This feature is available only in the Java client e Real time plotting of SNMP data in a graph Line graph and bar graph are the two types of graphs that are currently supported This feature is available only in the Java client e Table view of SNMP data This feature is available only in the Java client e
212. or specify the complete path of the location at which the files stored 1 SNMP starts automatically after installation This completes the installation process This also implements the Host Resources MIB automatically To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents To install SNMP in Windows NT follow the steps given below e Right click the Network Neighborhood icon on the Desktop e Click Properties e Click Services e Click Add The Select Network Service dialog box appears e In the Network Service list click SNMP Service and then click OK e Insert the respective CD or specify the complete path of the location at which the files stored and click Continue e After the necessary files are copied to your computer the Microsoft SNMP Properties dialog box appears This completes the installation process This also implements the Host Resources MIB automatically To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents To install SNMP in Windows 98 Make sure your Windows 98 CD is in the drive Then follow the steps given below e On the Network control panel click Add e Double click Service in the Select Network Component Type dialog box e Click Have Disk in the Select Network Service dialog box e Type the path to the TOOLSRESKITNETADMINSNMP directory on your computer s CD drive in the Install From Disk dialog box and then click OK e Select Microsoft SNMP agent from t
213. or the selected profile and click Next Time Window Select one of the following options e Apply this profile all the time This notifies alerts occurring for the selected criteria at any time e Apply the profile for the selected time window You can specify the required time window here For instance if you set the values as From 09 30 To 18 30 and select the days from Monday through Friday alerts triggered during the specified interval and selected days only will be notified Delayed Trigger If you want the notification profile to be triggered at a delay enter the delay time in minutes If you don t want to trigger the notification profile if the alarm has been acknowledged in the mean time you can select the Do not trigger if alarm is acknowledged check box Recurring Trigger This option helps you trigger the notification profile at regular intervals till the alarm is cleared Enter the trigger interval and number of triggers If you don t want to trigger the notification profile repeatedly if the alarm has been acknowledged you can select the Do not trigger if alarm is acknowledged check box Click Next Select one of these options to associate the profile and click Next e If you select a category then the profile is associated to all the devices in the category automatically e If you choose Select devices manually the next page will list all the managed devices Move the devices from the list in the l
214. ost Average amount of time Milliseconds to complete read from physical device Average amount of time Milliseconds to complete write the physical device isk Space utilization for each Datastore ist of Hosts by top CPU usage List of Hosts by top memory usage N Disk Write Latency Host ost ost Host Disk Space Usage op Hosts by CPU Usage op Hosts by Memory Usage op Hosts by Swap Usage op Hosts by Network Usage op Hosts by Disk I O Usage op Disk Space Host emory List of Hosts by top swap usage List of Hosts by top network usage T T T T TI T TI m l il o o o List of Hosts by top Disk I O usage BK Disk List of Hosts by top disk space consumption ii Sl sial gal el lelelelzial Sl El sl al al al g o Al El B 3 al A zl RO gt zi gf El alaj 3 S 3 S g S s lt 8 S z A lt na an an an an lt lt Consumers CPU Amount of actively used virtual CPU per core B6 cPUUsed m Jeru Ifrotalamountoftime Milliseconds CPU used 37 JEPUReady m Jeru JrotalCPU time spent in ready state CPU otal CPU time spent in wait state CPU Average percentage of actively used virtual CPU on all cores gives a overview of CPU performance of the VM Memory usage of total configured memory for VM 1 Amount of guest VM memory actively used Copyright O 2013 Zoho Corporation Page 179 OpManager User Guide VMware Monitoring N Dim dd Ol O1 onj on U1 ul U1 Ul U1 ul ES E E E o oO
215. ote that Modem based SMS alerts comes as an add on over OpManager and needs to be licensed seperately Modem based SMS Alerts To create a modem based SMS notification profile here are the steps 1 Configure the SMS Server Settings 2 Click the Admin tab 3 Under Alerts click Notification Profiles 4 From Modem based SMS column click Add New 5 Type the profile name 6 Type the mobile number 7 Select the required alarm variables The selected variables will be seen in the sms alert received Refer to the support modems list to use this notification profile Email based SMS Alerts To create an email based SMS notification profile follow the steps given below 1 Configure the Mail Server Settings if you have nt configured yet Click the Admin tab Under Alerts click Notification Profiles From Email based SMS column click Add New Assign a meaningful name to this profile Type valid To and From Email addresses Select the required alarm variables that you would like to see in the sms alert Save the Profile O AN AD UI Bb WW N Associate the profile to the required devices This triggers alerts when faults occur Note Primary and secondary SMTP server settings can be provided in the Mail Server Settings page in OpManager Whenever a new SMS profile is created the values of the primary SMTP server and the authentication details will be considered from the Mail Server settings Refer to Configur
216. ou can 64 kbps specify in the range of 0 G 729 604800 msecs 8 kbps back to top 7 How much bandwidth does each monitor occupy The bandwidth occupied depends on the codec selected Look at the above table for reference back to top Copyright O 2013 Zoho Corporation Page 204 OpManager User Guide WAN Monitoring About WAN Monitor The WAN monitoring feature in OpManager is an add on feature and requires license to run The WAN monitor monitors the availability of all your WAN links the Round Trip Time RT Latency and the traffic details Alerts are triggered when the set thresholds are violated enabling the administrators to attend to the fault in no time OpManager uses Cisco s IPSLA agent to monitor the health and performance of the WAN links and the prerequisite therefore is that the device must be a Cisco router IOS version 12 3 or later and it should have IPSLA agent enabled on it Almost all the routers from Cisco are enabled with IPSLA agent and we support from IOS version 12 3 or later The performance of the WAN link is measured by sending simulated traffic packets of specified size at a specified frequency So the health of the WAN link path is monitored round the clock It helps the IT Engineer to proactively notice the problem The Round Trip Time data is collected and persisted to measure the performance and also for reporting Also OpManager triggers alert when a Round Trip Time threshold is violated
217. overs and monitors the status of such services using WMI OpManager generates alarms whenever they fail Prerequisites To monitor Windows services OpManager should be installed in a Windows machine OpManager uses WMI to monitor the Windows services and hence you need to provide the log on details of a user with administrative privilege to connect to the device So make sure you configure a WMI credential so that you can apply this to the windows devices Associate Windows Services to a Device To monitor a Windows service follow the steps given below 1 Goto the device snapshot page 2 Confirm if the correct WMI credential is associated to the device Else configure the password details in the device 3 Click Add Monitor in the Windows Service Monitors section This option will be available only for Windows servers 4 Select the services to be monitored in the device and click OK Associate Windows Service Monitors to several devices 1 From the Admin tab select Windows Service Monitors 2 Select Associate option from the Actions menu 3 From the drop down list box select the services one by one and move the devices from the not monitored column to the monitored column 4 Click Save The selected service monitor is added to the device Using Quick Configuration Wizard You can also use the Quick Configuration Wizard to associate a service to several devices at one go Here are the steps 1 From the Admin tab select Quick Confi
218. perly Specify an unused port where the encapsulated agent Microsoft SNMP Service should be listening Microsoft SNMP Service typically uses port 1161 The port is specified in the SERVICES file located in the NT_HOMESYSTEM32DRIVERSETC directory Make sure that you have the following lines in the file snmp 1161 udp snmp snmp trap 1162 udp snmp Note If an entry for SNMP already exists in the file change the port from 161 default number to another available port 1161 in this example 2 In the same location check that the HOSTS and LMHOSTS SAM files contain the mappings of IP addresses to host names for all computers in the SNMP setup System performance will improve if more computer addresses can be resolved locally Even if you use DHCP and WINS adding the IP addresses will speed up the SNMP integration Copyright 2013 Zoho Corporation Page 255
219. ption to import the devices that are SNMP enabled except Desktops as DeviceExpert itself takes care of everything right from configuring the Device category to identifying the serial and model numbers Whereas you can use Import Device option to import the Desktops that are SNMP enabled and other devices that are not SNMP enabled In this case you need to manually enter the serial and model numbers Import Device 1 Select the Host Name IP Address Vendor and Device Template Name of the device that is to be imported 2 Specify its Serial and Model numbers 3 Click Add Import SNMP Device 1 Select the devices that are to be imported from the left column and move to the right column 2 Click Import The devices are imported into DeviceExpert Copyright 2013 Zoho Corporation Page 216 OpManager User Guide NCM Plug in Configuring NCM Module Having installed and setup the NCM module you will need to configure the module for network configuration management Following is a link to the detailed documentation for NCM module Refer to the sections starting from Providing Credentials Configuring NCM DeviceExpert Copyright O 2013 Zoho Corporation Page 217 OpManager User Guide NFA Plug in About NetFlow Plug in The NetFlow Analyzer plug in offers a complete solution to perform in depth traffic analysis on your network NetFlow Analyzer uses the flows netflow sflow jflow etc exported by the devices to identify tra
220. r or select Read only Access to restrict the scope of the user to only read operations A user with this permission can only view the details Has access to You can provide this user an access to either All Devices or only specific Business Views and or WAN 4 Click Add User to add the user according to the scope specified here Logout and try logging in as the new user and check the privileges 1 Login Details User Name Name of the AD user to be added Select AD Domain Select the desired AD domain from the list of available domains 2 Contact Details Email ID email ID of the above user Phone number the user s phone number Mobile number the user s mobile number Twitter ID Specify the Twitter user ID to enable tweeting of alerts 3 Access Details User Permission Select the permission as Full Control to provide complete admin privilege to the user or select Read only Access to restrict the scope of the user to only read operations A user with this permission can only view the details Has access to You can provide this user an access to either All Devices or only specific Business Views and or WAN 4 Click Add User to add the user according to the scope specified here Logout and try logging in as the new user and check the privileges Copyright O 2013 Zoho Corporation Page 46 OpManager User Guide Managing Users 1 User Group Details Select AD Domain Click on the drop down menu and select the desired AD domain from
221. r time periods To edit a generated report follow the steps given below 1 Click Edit report button available on the top right of the report page 2 Change the required fields The various fields that can be altered are Category Period Business Views Time Window and Top N devices Devices by CPU Utilization Category Server e Business Views All Devices v Showing All v 10 Period Yesterday v Time Window 3 00 AM 8 00 Pl MA AMS Endi DAA 2100 MA show Report j Copy As Schedule This Mark as My Favourite 3 After modifying the required fields click on Show Report to generate the report effecting the changes made Copyright O 2013 Zoho Corporation Page 241 OpManager User Guide Reporting Copying Reports OpManager allows you to copy a generated report in order to retain the already configured parameters as template and do some minor changes on them and save as a new report To copy and save a report follow the steps given below 1 Click Copy As button available on the top middle of the report that is generated A small window opens x Name Untitled Report Description Category Server a Business View All Devices v Show Only Top 25 _ Period Yesterday v Time Window 8 00 4M 9 00 PM v Save Cancel 2 Enter a unique Name and a brief Description 3 Change the required fields The various fields that can be altered are Category Period Business Views Time Window and Top N devices 4 After modifying the r
222. r truststore 3 Generating CSR File Certificate Signing Request Execute the following commands to create opmssl csr file under conf folder gt jrebinkeytool exe v certreq file confopmssl csr keystore confOpManager truststore alias opmanager Enter keystore password Enter the password for the keystore file Certification request stored in file lt confopmssl csr gt Submit this to your CA 4 Get certificates from CA Certification Authority Contact a CA like Verisign Equifax with the csr file generated in the previous step to get ssl certificate Mostly you have to copy and paste the content of the csr file in a text area of their website After verifying your request mostly they will sent you the certificate content through mail Copy and paste the content in a text editor and save it as ServerCert cer under OpManager_Homeconf folder Be cautious that while doing copy paste no extra space added at the end of lines 5 Import root and intermediate certificates Before importing our certificate we have to import the CA s root and intermediate certificates into the keystore file we generated at the second step While mailing you the certificate CA s will mention the link to their root and intermediate certificates Save them under conf directory in the name CARoot cer and CAlntermediate cer respectively Some CAs may Copyright 2013 Zoho Corporation Page 5 OpManager User Guide Getting Started have two or more intermediate cer
223. r use Device DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution essage Message that has to be sent as an SMS Message should not exceed 160 characters Variables Variables are used to append dynamic values in a field of a task Following are the variables DeviceName Name of the device to which workflow has to be associated Can be used in all fields WorkflowName Name of the Workflow that is to triggered Can be used in all fields Result Result of previous task Alarm ServiceName Name of the service for which an alarm is raised URLAddress URL address Alarm URLAddress URL address for which an alarm is raised UserName Username of the device Password Password of the device Device DisplayName Display name of the device for which an alarm is raised Alarm ProcessName Name of the process for which an alarm is raised Using Variables Variables can be better understood with an example Following is the workflow that has to be triggered as an action whenever a service down alarm is raised worton ETA ha K Untitled Workflow 3 Windows Service O START Y A A PO PS a e i Dic SN e Test a Service Add Alarm Note OpManager Checks i O Check Device Status x ww Actions Task1 Test a service task is created to test the service that is down
224. rastructure views you can create device templates for devices of this category This allows you to define monitors specific to the category and automatically applies the configurations defined in the template to the devices as soon as they are discovered Copyright O 2013 Zoho Corporation Page 41 OpManager User Guide Classifying and Mapping the Devices Sorting Devices in Maps You can sort the devices on maps by the Name Display Name Device Type or the Severity of the device This helps you locate a resource faster To sort the devices in a map from the Sort By combo box select the required option based on which you need the sorting to be done Note Sorting of devices is supported only in the default maps Copyright O 2013 Zoho Corporation Page 42 OpManager User Guide Classifying and Mapping the Devices Different Types of Map Views Three different types of views are supported for the default maps Click the Select View combo box on the top right corner in the Servers Router and Switches maps to select the required view type 1 Details This is a list view of all devices on that map This is useful when you have a large number of devices on a map 2 Large This shows bigger device icons and gives more visibility For instance in the Servers map the device icon also shows a couple of TCP Services monitored on the server indicating the service status In the Routers and Switches map all the interfaces are also shown in the m
225. ration Page 54 OpManager User Guide Managing Network Resources Adding WMI based Custom Monitors In addition to OpManager s default monitors you can also create your own monitors for the WMI enabled devices in your network To add a custom monitor for a resource of a particular device type the device template must be modified The new monitor should be defined in the device template so that the monitor is associated for all devices of that type Here are the steps 1 2 Go to Admin gt Device Templates Select the template in which you want to add a new monitor Eg Windows XP Click the letter W to display templates starting with this letter From here click any template Example Windows XP Scroll down the template and click Add Monitors under Monitors column Click the New Monitor gt WMI link in this page 5 Select a device name that OpManager can query OpManager executes a WMI query on the device and checks the response Specify the WMI credential to be used for that device OpManager needs to authenticate itself to the device using the WMI credential specified Configure the interval at which the resource should be monitored and click Next 8 Select the WMI Class to list the performance counters present in that WMI Class 10 Select the Performance counters and the instances the instances are also listed here that require monitoring and click on OK The monitors are added to the template Cl
226. re discarded often due to network latency MOS The jitter codec determines the quality of VoIP traffic and each codec provides a certain quality of speech The Mean Opinion Score is a standard for measuring voice codecs and is measured in the scale of 1 to 5 poor quality to perfect quality The quality of transmitted speech is a subjective response of the listener How it works OpManager primarily relies on Cisco s IP SLA for monitoring the VoIP and the prerequisite therefore is that the device should be a Cisco Router and must have IPSLA agent enabled on it From IOS Version 12 3 14 T all Cisco routers support monitoring of VoIP QoS metrics Cisco s IPSLA an active monitoring feature of Cisco IOS software facilitates simulating and measuring the above mentioned parameters to ensure that your SLAs are met Cisco IP SLA provides a UDP jitter operation where UDP packets are sent from the source device to a destination device This simulated traffic is used to determine the jitter the round trip time packet loss and latency This data is gathered for multiple tests over a specified period to identify how the network performs at different times in a day or over a few days The VoIP monitor gathers useful data that helps determine the performance of your VoIP network equipping you with the required information to perform network performance assessment troubleshooting and continuous health monitoring OpManager VolP Monitor Any IP device
227. refers to alarm severity in OpManager These alarm severities will be automatically parsed and inter mapped with SysLog severities before being sent as a SysLog notification The below table will explain you the mapping between OpManager and Syslog severities ritical Critical rouble Error Attention Warning ervice Down arning lear Informational Admin gt Notification Profile Add New link in the SysLog Profile widget name for the notification profile name IP address of the host to which notifications has to be sent port number of the host to which notifications has to be sent Save to create the profile You have successfully configured the notification profile Copyright O 2013 Zoho Corporation A SI AS OS Page 161 OpManager User Guide Alerting Creating a Sound Notification Profile By default OpManager provides a sound notification that plays a beep sound when a fault is detected in the associated devices You can also create profiles to play the sound of your interest To create a sound profile follow the steps given below 1 Copy the sound file you want to play in the lt OpManager Home gt conf application scripts directory 2 Create a Run Program notification profile with the following values to the fields Command Name jre1 4 1 bin java Program arguments classpath classes OpManagerServerClasses jar com adventnet me opmanager server alert AudioNotifier conf application scripts lt audio_
228. rs The monitors are listed on the right Click the Add Monitor button on the right A list of monitors is displayed Click the Exchange Monitors button on top of this list The monitors of all the Exchange parameters and services are displayed From this list select the required Monitors and associate it to the Server These monitors are associated to the device Ensure to associate the correct WMI credential to the device OpManager uses these credentials to connect to the device using WMI Copyright 2013 Zoho Corporation Page 83 OpManager User Guide Managing Network Resources Monitoring MSSQL Parameters MSSQL Services and Parameters can be monitored using WMI Here are the steps to associate the MSSQL monitors to a device 1 Scroll down and select the Monitors tab ou A U N Go to the snapshot page of a device that has MSSQL running Click on Performance Monitors The monitors are listed on the right Click the Add Monitor button on the right A list of monitors is displayed Click the MSSQL Monitors button on top of this list The monitors of all the MSSQL parameters are displayed From this list select the required MSSQL Monitors and associate it to the Server These monitors are associated to the device Ensure to associate the correct WMI credential to the device OpManager uses these credentials to connect to the device using WMI Copyright 2013 Zoho Corporation Page 84 OpManager User Guid
229. ry Usage avg VM Memory gt 90 Critical gt 85 Warning Table 2 List of ESX hosts events supported by OpManager ___ WmPailedToPowerOfevent m Jfar eared on event Zor 3 k IVmraledToPowerOnEvent m Major Cleared on event 5 B JmPoweredOnEvent m fear Sd f ___ imFailedToRebootGuesteventvm Major Cleared on event 5 lm Copyright 2013 Zoho Corporation Page 174 OpManager User Guide EX JVmPrimaryFalloverevent m Jeer is __ mConnectedevent_ WM Jeer Copyright 2013 Zoho Corporation VMware Monitoring Page 175 OpManager User Guide VMware Monitoring Notifying VMware Alerts Notification profiles help you to notify when any alert is raised for virtual devices The notification can be a sound alert email alert running a script etc You can associate any of the notification profiles that is already created for the ESX host Click here to create one new To associate a notification profile to a virtual device 1 Scroll down to the Inventory Details section and click on Notification Profiles tab un Bb W N 6 7 Go to the snapshot page of the host A link is shown if no profiles are associated Click on the link to view the list of notification profiles already created Select the notification profile that you want to associate and click Next Select the check box when any selected Virtual Device has problem It has two categories General Alerts alerts fetched from ES
230. s All Users The auto login will be enabled to all the users Select the permissions that you want assign Read Only or Full Control Selected Groups The auto login will be enabled to the groups you specify Enter the name of the groups in Read Only and Full Control columns The access to groups will be enabled accordingly Note Configure one Group Name per line The names are case sensitive and should be configured as given in your AD 5 Click Add A new domain has been successfully added Copyright 2013 Zoho Corporation Page 45 OpManager User Guide Managing Users Create New Users You can create users in OpManager and provide required privileges to them The option to create users is available only for the admin login account or those accounts which have Full Control privilege 1 From Admin tab click User Manager 2 Click Add Local User option in the User Configuration screen 3 Select any of the following user type e Local user e AD user e AD group 1 Login Details User Name a user account name Password a password for the above user Re type Password retype the password for confirmation 2 Contact Details Email ID email ID of the above user Phone number the user s phone number Mobile number the user s mobile number Twitter ID Specify the Twitter user ID to enable tweeting of alerts 3 Access Details User Permission Select the permission as Full Control to provide complete admin privilege to the use
231. s Similar to that of any Windows or Linux server OpManager monitors the applications Windows amp TCP services processes running on the VMs using WMI SNMP Pre requisites for monitoring VMware ESX ESXi Servers e HTTPS User Name and Password As OpManager uses native APIs to monitor the VMware servers it requires https username and password of the Host server to poll the performance data Provide the correct https username and password when discovering the Host e VMware Tools optional We recommend that you install VMware tools on the VMs In general VMware tools improve the performance of the Virtual Machine Moreover they offer IP address of the VMs which helps OpManager to automatically discover them Click here to know the procedures for installing VMware tools Copyright 2013 Zoho Corporation Page 165 OpManager User Guide VMware Monitoring Discovering VMware ESX ESXi servers in OpManager To discover the host and the VMs you just need to provide the IP Address and https credentials of the vCenter Host When you provide the vCenter credentials all the host and VMs managed by that particular vCenter will be discovered In case of providing the Host credentials the host along with its VMs are discovered Before proceeding ensure that you have configured the VMware credentials for the vCenter Host and SNMP and WMI credentials for the VMs in the Credential Library To configure the credentials 1 Go to Admin gt Cr
232. s Views in VolP Monitor In VolP Monitor business views help you to know the status of the device and call path between devices at a glance Whenever a new VoIP monitor is created a business view image shown below of it also gets created automatically with the default background and device icons However later you can modify the background and device icons if required 203 199 221 115_VolP_View x Status updated time 02 46 00 PM Dec 29 08 Device Details O0Ckar Trouble Device Name cisco2tit india g Device Status Trouble Davice Type Cisco 2800 Serie Move your mouse ovar the ink to see the btas coflacted detaW s In the business view mouse over the device icon or name IP and call path to view its details Click on the device icon or call path will open the snapshot page of the device or the call path respectively Accessing VoIP Monitor Business Views 1 Mouse over Maps tab and select VoIP Monitors 2 Click Business Views 3 Select the required business view from the drop down menu available on the top the business view displayed Copyright 2013 Zoho Corporation Page 199 OpManager User Guide VolP Monitoring Viewing Top 10 Call Paths With VolP Monitor you can view the top 10 call paths by MOS Packet Loss Jitter and Latency This provides you to have a quick view and react proactively To view the top 10 call paths follow the steps given below 1 Mouse over Maps tab and click on VoIP Monitors 2
233. sage You can include the alarm variables by appending to the variable name Associating the Folder monitor to devices Having creating a template with the alert criteria you can now associate the template to the devices 1 After configuring the threshold details click Next The devices are listed on the left 2 Select the devices for which you want to apply this template and move them to the right 3 Click on Associate button at the bottom of the column to associate the template to all the selected devices The monitor is added to the device and OpManager alerts based on the alert conditions configured Copyright O 2013 Zoho Corporation Page 81 OpManager User Guide Managing Network Resources Active Directory Monitoring Active directory monitoring feature takes OpManager a step further in proactive monitoring of Windows environment The system resources of the Domain Controllers where the Active Directory AD database resides and few critical Active Directory Services are monitored in OpManager To make AD monitoring more simple and easily accessible The Domain Controllers are classified under a separate category under Infrastructure Views The categorization of the device as a Domain Controller is done automatically if SNMP is enabled The system resources of the device and the AD services are monitored using WMI The snapshot page of the Domain Controller shows a dial graph for AD Store in addition to the dial graphs for CPU Memory a
234. script exit 0 Success Copyright O 2013 Zoho Corporation Page 106 OpManager User Guide IT Workflow Automation exit 1 Failure exit 2 Failure Paramete Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Command ISpecify the command used to execute the script Eg sh FileName DeviceName argl Here FileName variable is a must to execute the script OpManager will replace this variable during runtime Supported Variables DeviceName will replace the executing devicename during runtime UserName will replace the device username if already given for this device Password will replace the device password if already given for this device Script Body The actual script that has to be executed Click on Advanced button to configure the following fields If this option is checked the script is pushed to remote machine and will be executed Otherwise it will be executed rom OpManager server Specify the directory from where you want to execute the script Supported Variables UserHomeDir will replace the user s home directory during runtime TempDir will replace device temp directory during runtime Eg tmp ime to wait for the script
235. select either the date or the day with the time window for the schedule e You can assign the task to only the required devices or a device category like switches routers to a Business view or to URL Monitors The schedule will be executed as configured Copyright 2013 Zoho Corporation Page 230 OpManager User Guide Other Utilities and Tools Scheduling Reports OpManager allows you schedule a new report and also to schedule a generated report Schedule a new report 1 From Admin tab select Select Schedule Reports under Tools 2 In the Report Scheduler page click the Add Schedule button on the right 3 Configure the following details 1 Name Configure a name for the schedule 2 Choose Report Type All the available reports types can be scheduled 3 Click Next Scheduling Top N Reports All Devices reports If you have selected to schedule the Top N Reports configure the following details 1 Top N Reports Select from Top 10 25 50 100 reports 2 Period Choose the period for which you want the report scheduled 3 Select Report s Select the required resource reports to be scheduled 4 Business View Reports Select the relevant check box and the business view to generate reports specific to the devices in that business view 5 Click Next Scheduling Device specific Availability reports If you have chosen to schedule reports for device specific availability details configure the following 1 Select either
236. ses the same MySQL bundled with OpManager However if you are running any other MySQL other than OpManager s on the port 13306 NCM plug in fails to connect to that MySQL and therefore the NCM server DeviceExpert server does not start up If you wish to use the MySQL other than OpManager s running on the port 13306 follow the below procedures 1 In lt DeviceExpert_Home gt conf Persistence persistence configurations xml change the value for the configuration parameter StartDBServer to false as shown below default value true lt configuration name StartDBServer value false gt 2 Also in your MySQL creat a database with the name deviceexpert Use the following command to create the database mysqladmin u root P 13306 create lt databasename gt Here 13306 denotes the MySQL port in DeviceExpert Copyright O 2013 Zoho Corporation Page 215 OpManager User Guide NCM Plug in Importing Devices into NCM Module Pre requisite The pre requisite to import devices to DeviceExpert is that the devices must be discovered in OpManager Importing Devices to DeviceExpert To import the devices to DeviceExpert follow the steps given below 1 From OpManager click on the Network Configuration Management link available in the header Or From DeviceExpert click Inventory tab The inventory page opens 2 Click on Import tab and select Import devices if the device is SNMP enabled or click on Import SNMP devices Use the Import SNMP Device o
237. set the values as From 09 30 To 18 30 and select the days from Monday through Friday alerts triggered during the specified interval and selected days only will be notified 6 Click Associate button The notification profile gets associated to the selected devices Note The notification profiles that are already associated with the devices are left unchanged Applying Credentials Copyright 2013 Zoho Corporation Page 133 OpManager User Guide 1 Select the devices to which you wan to apply the credentials 2 Click on Credential button 3 Select the credential that you want to get applied to the selected devices 4 Click Save The selected credential gets applied to the selected devices Managing and Unmanaging devices 1 Select the devices that you want to move to managed or unmanaged state 2 Click on More button and click Manage Unmanage The selected devices gets changed to managed or unmanaged state accordingly Deleting devices 1 Select the devices that you want to delete or remove from OpManger 2 Click on More button and click Delete 3 A confirmation window pops up 4 Click OK to confirm deleting The selected devices are removed from OpManager Changing the Monitoring Interval 1 Select the devices whose monitoring interval has to be changed 2 Click on More button and click Change Monitoring Interval 3 Enter the required monitoring interval in terms of minutes 4 Click OK The monitoring int
238. sociated to the selected devices Copyright 2013 Zoho Corporation Page 21 OpManager User Guide Discovery Rule Engine Rule Engine helps you automate the activities such as adding monitors to a device or adding a device to a business view that you carryout after adding the devices to OpManager This helps you start monitoring the devices straightaway as soon as you add them and avoid repetitive manual effort How does Rule Engine Work The Rule Engine is condition criteria based During discovery devices that satisfy the condition criteria are associated with the actions specified in the Rule Engine Steps to add a Rule Engine 1 2 3 Go to Admin gt Rule Engine gt Add New Enter a Name and Description for the Rule Engine Define the Criteria and select the Condition Eg Select Service Name as the Criteria and equals as the Condition and enter the POP3Svc POP3Svc is a MSExchange service This is to verify whether the discovered device is an exchange server or not Click Add If required you can define multiple criteria but have to select either AND or OR option AND Executes the action when all the defined criteria are satisfied OR Executes the actions when any one of the defined criteria is satisfied Define the actions Eg Select Add Service Monitor as the action and select the requiredservice monitors Exchange server related monitors are added to thedevices that satisy the POP3Svc condition Cli
239. specified program follow the steps given below 1 OU 0 N QM U 10 Select Admin gt Notification Profiles 2 Click Add New option against Run Program 3 4 In the Command Name field specify the name of the program to be executed with the absolute path Example Type the profile name C profilestestprogram bat If the program requires some arguments specify the arguments Save the profile Click Associate link on the right to associate the profile to devices Select the Profile and click Next Select the fault criteria for which you need to be notified For instance if you want to be notified of threshold violation select Threshold rule is violated Click Next Select the devices or the category of devices for which you want to be notified Click Next The profile is associated to all the servers The program is executed with the specified arguments whenever a fault matching the selected criteria occurs Copyright O 2013 Zoho Corporation Page 157 OpManager User Guide Alerting Logging a Trouble Ticket to ServiceDesk Plus Following are the steps to configure a notification profile to log a trouble ticket to ServiceDesk Plus 1 Ensure that the servers settings are configured properly 2 Under Admin tab click Notification Profiles 3 4 Configure the following notification profile details On the right click Log a Ticket under Add New e Profile Name e Choose the appropriate device cat
240. splays the system s details such as the IP address operating system time stamp of previous and next polls and a description on the system hardware details System description is seen on the SNMP enabled devices R Device Notes This tab shows additional device details You can add additional fields to denote the device details Click the The added fields are displayed in the snapshot page Tools The following actions can be done by clicking the respective icon BBP bg i ace Route Derowse f Bopen a Telnet session Note Telnet is not enabled in IE7 in Windows and Firefox in Linux Click here to configure the steps to enable Telnet in IE7 and Firefox a open Remote desktop connection Note RDP is not enabled in IE7 in Windows Click here to enable Today s Availability Displays the device availability of the current day in the form of a pie graph Click or to view the availability report for the past 7 days or 30 days respectively Response Time Shows the current response time of the device Click or to view the response time details for the past 7 days or 30 days respectively Click ES to configure response time based threshold Packet Loss Shows the packet loss percentage for the device on that day By default OpManager sends 1 ping packet during a poll The ping counts retries timeout etc are configurable in the file conf Ping properties CPU Utilization Shows the current CPU load of the device Clicking the graph sho
241. ssion level for this host to process SNMP requests from the selected community In Community Name type a case sensitive community name and then click Add oOo N num A UU N Specify whether or not to accept SNMP packets from a host To accept SNMP requests from any host on the network regardless of identity click Accept SNMP packets from any host e To limit acceptance of SNMP packets click Accept SNMP packets from these hosts click Add type the appropriate host name IP or IPX address and then click Add again 9 Click Apply to apply the changes To configure SNMP traps follow the steps given below 1 Click Start point to Settings click Control Panel 2 Under Administrative Tools click Services 3 In the details pane right click SNMP Service and select Properties 4 In the Traps tab under Community name type the case sensitive community name to which this computer will send trap messages and then click Add to list ul Under Trap destinations click Add 6 In the Host name IP or IPX address field type host name or its IP address of the server OpManager server to send the trap and click Add 7 Repeat steps 5 through 7 until you have added all the communities and trap destinations you want 8 Click OK to apply the changes Configuring SNMP Agent in Windows NT Systems For details about installing SNMP agents in Windows systems refer to Installing SNMP Agent on Windows Systems To configure SNMP agent in Wi
242. st and Datastores Host Details and Performance Charts In this section you can find the Host details like IP Address Vendor of Host CPU Cores etc on the left side The right side gives a quick glance on performance data like CPU Utilization Memory Utilization Disk I O Usage etc collected during the last poll These values are collected at an interval of 5 minutes These data help you determine the current performance of the Host 4 Assish ty Dish 1 0 Wrage Weorert ego CPU ation Mrs y LER atian Member Gt ety O 7 Host Heath At a Glance Copyright 2013 Zoho Corporation Page 169 OpManager User Guide VMware Monitoring This section provides the last one hour performance chart of the Host You can view the reports of last 7 or 30 days Click on 7 or 30 link available on the top right corner to view the last 7 or 30 days performance report respectively Host Meath CPU Utilice ete per core Memory Usage ue A aad me f fas f a i me f 1 a pa AT 1 gt f 2 ja e ne y f aon e T b ar o or ve vw mu on o gt o ne ws n Tene Tree howe Bow pov BOM BHO BH TOO Be BO Mr aes rr sea Networt Usege Disk 1 0 Usage pesto ape 0 Ba euweeze dae MA en on ON OH 44 oa WH on he no no 0 es on LA on HH MO va os on inie e Tee Pere Se Cee Bed Boe HERA e e com VM List amp Resource Allocation Details This section lists all the VMs on the Host resources allotted to each
243. t 2 Carry out the necessary modifications and Save it Importing Exporting Script Templates The import export options allows you to share scripts that are created by you with OpManager community and use the scripts shared by others Use this form to share the script with OpManager community Copyright O 2013 Zoho Corporation Page 74 OpManager User Guide Managing Network Resources Import scripts 1 Click on Import button that is available in the Script Templates page 2 Click on Browse button to locate the script xml file 3 Click Import The script has been successfully imported to OpManager Export Scripts 1 Click on Export XML icon corresponding to the script that you want to export 2 Click on Save to save the script Copying Scripts OpManager allows you to save a copy of the script modify it and use it for other monitoring requirements 1 Click on Copy As icon that is available in the Script Templates page The script template opens 2 Carry out the necessary modifications and Save it Deleting Scripts To delete a script click on the the Delete icon corresponding the script template Copyright O 2013 Zoho Corporation Page 75 OpManager User Guide Managing Network Resources Associating Script Monitoring Templates Script Monitoring templates help you create custom scripts to monitor custom parameters Follow the steps given below to add script templates O ON HD UN Bb qu N PR m o NN A W N re Go t
244. th opmanagerbin as the current directory execute the script ssl_gen bat This creates the SSL Certificate 6 Now execute the OpManagerService bat script once again but with the argument as i as shown below This recreates the OpManager Service OpManagerService bat i 7 Restart OpManager Service and connect as https lt opmanager host name or IP address gt lt port number gt For instance if the host name is OpM Server and the port is 80 you will connect as https OpM Server 80 The WebClient is now SSL enabled Steps to enable SSL for NetFlow plug in If you have also installed the NetFLow plug in then follow steps given below 1 Ensure that SSL has already been enabled in OpManager Stop the OpManager Service Download and unzip the NetFlow_ssl zip under opmanager folder Run the ssl_gen bat present under opmanagerNetFlowbin u A WwW N This will create NetFlow truststore and server keystore under opmanagerNetFlowserverdefaultconfssl folder Copyright 2013 Zoho Corporation Page 4 OpManager User Guide Getting Started 6 Start the OpManager service The NetFlow plug in is also now SSL enabled Steps to enable third party SSL in OpManager 1 Open a command prompt Run gt cmd and change directory to opmanager 2 Generate a Keystore file Execute the following command and provide requested details to create OpManager truststore file under conf folder gt jrebinkeytool exe v genkey keyalg RSA ke
245. the Web client using Start gt Programs gt ManageEngine OpManager gt OpManager Web Client OR Right click the tray icon and select Start Client option From OpManager build 7010 onwards we provide SSL support for the webclient Click here to enable SSL Copyright O 2013 Zoho Corporation Page 3 OpManager User Guide Getting Started Enabling SSL in OpManager Steps to enable SSL for OpManager build 8050 and above In build 8050 we have remove Apache from OpManager Follow the steps given below to enable SSL 1 Open a command prompt Run gt cmd and change directory to opmanager bin 2 Execute the following command ssl_gen bat f Enable You have successfully enabled self signed SSL certificate for OpManager Now you can access OpManager web client in the same port number with https Steps to disable SSL 1 Open a command prompt Run gt cmd and change directory to opmanager bin 2 Execute the following command ssl_gen bat Disable This will disable SSL for OpManager The web client can be accessed in the same port number with http Steps to enable SSL for OpManager builds older than 8050 Apache has been removed in build 8050 1 Stop OpManager service 2 Ensure service window is closed 3 Open a command prompt and change directory to opmanagerbin 4 Execute the script OpManagerService bat with r option as shown below OpManagerService bat r This removes the Service entry 5 From the command prompt wi
246. the data using RestoreDB bat present in bin backup directory N BP W N Pp and restart OpManager Refer to our online knowledgebase article to configure Microsoft MSSOL JDBC driver Copyright 2013 Zoho Corporation Page 11 OpManager User Guide Getting Started Data Backup and Restoration Periodically backing up the database is very essential as it helps you restore OpManager service back during planned maintenance as well as unplanned mishaps OpManager database contains two types of data Performance data This is the data gathered by OpManager by periodically polling or querying the resources on a monitored device to determine its performance This includes resources like CPU Memory Response time Traffic etc Configuration data There are quite a few configurations an administrator effects in OpManager for easy management and monitoring The configurations include user settings details of discovered devices custom monitors threshold settings notification profiles etc Most configuration data is persisted in the database while a few configurations are written in conf files So when you backup configuration data you must take care to back up the ones you need e Backup amp restoration steps for OpManager build 9450 and above e Backup amp restoration steps for OpManager build 9410 and below Backup amp restoration steps for OpManager build 9450 and above Backup Following table lists the backup utilities bundled
247. the prerequisite therefore is that the device should be a Cisco router and must have IPSLA agent enabled on it Almost all the routers from Cisco were enabled with IPSLA agent and we support from IOS version 12 3 or later OpManager uses SNMP to query the Cisco routers for the links performance data IPSLA familiarity is not a prerequisite You just need to tell OpManager which links you want to monitor OpManager provides an intuitive configuration wizard to help you configure all the IPSLA parameters for monitoring the WAN health Steps to set up the WAN Monitor Using OpManager you can now monitor the availability and latency of a WAN link path A WAN link mentioned here is the path between the router in your main office and the one in the branch office that you wish to monitor Step 1 Add discover the router in your LAN to OpManager And make sure the snmp read and write community are configured properly for that router Step 2 Configuring the Router to send traps Configure the cisco router to send traps to OpManager Alerts are shown based on the traps received in OpManager To configure OpManager server as the SNMP Server receiving traps for the routers telnet the router and type the following command snmp server host lt opmanager server IP gt traps lt host community string gt rtr For instance if the OpManager host IP Address is 192 168 18 128 and the community string is private the command would be snmp server host 192 1
248. ticular syslog messages such as kernel messages system daemons user level messages etc are sent by the devices Apart 1 Click on the Actions drop down menu and select Add New Rule Add Syslog Rules window opens OO N AD Uo Bb UUN m o 11 from the pre defined syslog rules you can also add any number of syslog rules Here are the steps to add a syslog rule Go to Admin gt Syslog Rules Enter a unique Rule Name Enter a brief Description about the rule Select a Facility Facility refers to the application or the OS that generates the syslog message By default Any is selected Select the required Severity Enter the text that needs to be verified for matching Note Regex is supported for this field Select the Alarm Severity Enter the Alarm Message Click the Advanced button to configure advanced threshold rules This is optional 1 Number of Occurrences Enter the count of the number of consecutive times OpManager can receive syslog message from a device before raising an alert 2 Time Interval seconds Enter the time interval that should be considered for calculating the number of occurrences To clear or rearm the event Select the Facility Name Enter the Matching Text 3 4 Select the Severity 5 6 Click Save Click Save Copyright 2013 Zoho Corporation Page 90 OpManager User Guide Managing Network Resources Configuring Syslog Ports OpManager receives the sys
249. tificates Refer their document clearly before importing To import root certificate gt jrebinkeytool exe import trustcacerts file confCARoot cer keystore confOpManager truststore alias CARootCert Enter keystore password Enter the keystore password Root Certificate s information will be printed Trust this certificate no type yes and press enter if it is the certificate of your CA Certificate was added to keystore To import intermediate certificate gt jrebinkeytool exe import trustcacerts file confCAlntermediate cer keystore confOpManager truststore alias CAlnterCert Enter keystore password Enter the keystore password Certificate was added to keystore 6 Import Server s Certificate Execute the following command to add the certificate received from CA to the keystore file gt jrebinkeytool exe import trustcacerts file confServerCert cer keystore confOpManager truststore alias opmanager Enter keystore password Enter the keystore password Certificate reply was installed in keystore 7 Configure Tomcat 1 Open ssl_server xml file under OpManager_Hometomcatconfbackup in a text editor 2 Search for term keystoreFile It will be an attribute for connector tag Set the value as WEBNMS_ROOT_DIR conf OpManager truststore 3 Change the value for keystorePass attribute with your keystore file password 8 Modify conf file 1 Open OpManagersStartUp properties file under OpManager_Homeconf
250. tive device in the Mapped Device column 3 Click confirm to map the device You have successfully created a log file monitor Copyright O 2013 Zoho Corporation Page 77 OpManager User Guide Managing Network Resources Adding File Monitoring Template You can now track changes on critical system and user files and be notified if a specific change occurs For instance you might want to be notified if the file size increases beyond a defined limit if some files are missing log prints etc Configure meaningful templates in OpManager and apply them to devices on which you want the files monitored Using the following file monitoring features you can monitor the following parameters File Content Presence of a word string or in a log file supports regex as well File size Watch for an increase or decrease in the file size Presence of a file Check the availability of a file in the specified directory may have been moved renamed or deleted File age Keep track of the age of a file and take actions based on the age File modification Be notified if a file has been modified Go to Admin gt File Monitoring Templates Click New Template Add New Template window opens Template Name Configure a name for the template File Path Specify the path in which OpManager should locate the file Polling Interval Configure the interval at which OpManager should monitor the file ou A U N e Description Provide a brief meaningful d
251. to be executed Click on the select device icon to select the device or use DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the file that has to be checked for its existence Specify the file name with its path Get File Size Checks the file for its size and execute tasks accordingly Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the file that has to checked for its size Specify the file name with its path File Size he size of the file is compared with the value specified here According to the condition greater or lesser than Selected the actions are executed Compress File Delete File Compresses a file with Windows Compression Deletes a file Display name for the task Destination Device on which the task has to be executed Click on the select device icon to select the device or use DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Name of the file that has to be compressed deleted Specify the file name with its path Compress O
252. to begin the installation Copyright O 2013 Zoho Corporation Page 79 OpManager User Guide Managing Network Resources Adding Folder Monitoring Template Besides monitoring files on the systems you can also monitor the folders You can track changes in folders based on the folder size the number of files in a folder etc Again like file monitors you can be notified if a specific change occurs For instance you might want to be notified if the folder size increases beyond a defined limit if some files in a folder are missing etc Configure meaningful templates in OpManager and apply them to devices on which you want the folders monitored Monitor the following parameters on folders e Folder size Watch for an increase or decrease in the file size e Existence of a file Check the availability of a file in the specified directory may have been moved renamed or deleted e Folder Modification Keep track of changes add remove rename on the files or sub folders with in a folder However sub folder level changes are not monitored e File Name Watch files in a folder by their name e File Size Age Check the last modified file or all files in a folder for file size and age e File count Keep track of the number of files within a folder Bb UNE ul Go to Admin gt Folder Monitoring Templates Click New Template Add New Template window opens Template Name Configure a name for the template Folder Path Specify the path
253. to complete its execution The default value given here is 60 seconds imeout Execute Windows Script Execute the script on remote Windows machines from OpManager server and retrieves the output Its success failure is decided based on its exit code If the script returns with the exit code 0 it is consider as success any other value is consider as a failure Eg for VBscript WScript Quit 0 Success WScript Quit 1 Failure WScript Quit 2 Failure Device on which the task has to be executed Click on the select device icon to select the device or use Devic DeviceName variable DeviceName will be replaced with the name of the device that is selected in the Info gt Devices during the workflow execution Command ISpecify the command used to execute the script Line Eg cscript FileName vbs DeviceName UserName Password argl Here FileName variable is must to execute the script OpManager will replace this variable during runtime Supported Variables DeviceName will replace the executing devicename druing runtime UserName will replace the device username if already given for this device Password will replace the device password if already given for this device Script Body The actual script that has to be executed Click on Advanced button to configure the following fields Copyright O 2013 Zoho Corporation Page 107 OpManager User Guide IT Workflow Automatio
254. toring plug in offers out of the box monitoring support for 50 applications such as such Oracle SAP Sharepoint Websphere and much more OpManager Applications Monitoring Plug in Video Installing Applications Monitoring plug in Check our installation guide to know the steps to install Applications Monitoring plug in Using Applications Monitoring Plug in Click here to access the Applications Monitoring plug in user guide Copyright O 2013 Zoho Corporation Page 222 OpManager User Guide Integrating with Other ME Applications Integrating with NetFlow Analyzer OpManager can seamlessly integrate with the network traffic monitoring tool Netflow Analyzer one of the AdventNet ManageEngine suite of products Netflow Analyzer provides detailed interface traffic reports To view the detailed traffic report from Netflow Analyzer the prerequisites are 1 Netflow Analyzer must be up and running in your network 2 The interface whose traffic you would like to monitor must be discovered in both OpManager and Netflow Analyzer 3 The NetFlow Analyzer settings must be configured properly in OpManager Configure NetFlow Analyzer Settings To configure the NetFlow Analyzer Settings in OpManager 1 Click Admin tab click Add On Products Settings 2 Click NetFlow Settings icon in this screen 3 Type the following NetFlow Analyzer server details 1 Server Name Port default is 8080 User Name BR WN Password 5 Polling Interval in mins
255. uring thresholds enable OpManager to proactively monitor the resources and the services running on the servers and network devices and raise alerts before they go down or reach the critical condition OpManager offers multiple threshold levels namely Warning Trouble and Error for breaking the fault into three stages and taking corrective actions accordingly e Warning threshold low severity e Trouble threshold medium severity e Error threshold high severity You can configure multiple thresholds for the monitors that are associated to a single device configure from the device template in order to apply across multiple devices and also configure from Quick Configuration Wizard Configure threshold limits for the monitors associated to a single device 1 Go to the device snapshot page 2 Under Monitors tab click on the edit icon corresponding to the monitor for which you want to configure threshold limits Edit Monitor page opens 3 Ensure that the SNMP OID and the monitoring Interval are configured 4 Specify the unit for the monitored resource in terms of percentage MB KB etc based on how the parameter is measured 5 Select the condition gt lt or for Warning Threshold Trouble Threshold amp Error Threshold and enter the value Alert is raised if the monitored value is greater than equal to not equal to or lesser than which ever is selected the threshold value 6 Enter the Rearm Value Rearm value is the value
256. utility because the SQL Enterprise Manager does a backup of only the database and ignores the configuration files which are required to run OpManager properly Using third party backup MSSQL MySQLWhen you use any third party backup utility make utility BackupConfFiles bat sure to backup the configuration files too using the BackupConfFiles bat utility because the SQL Enterprise Manager does a backup of only the database and ignores the configuration files which are required to run OpManager properly Name amp Location of the backup files The backup file created is of the format lt filename gt _ lt date gt _ lt time gt _ lt build number gt zip Example BackUp_APR3_2009 17 43 38 8100 zip The backup files are stored under OpManager Home backup directory To store the backup file in another directory other than the default directory lt OpManager Home backup gt follow the procedure below 1 Open a command prompt 2 From the command prompt execute the backup script that meets your requirement with the path of the destination directory as argument as follows lt backup execution command gt destination lt path of the destination directory gt Example BackupDB_Mysq l bat destination D OpManager_backup Restoration To restore the backed up data 1 Goto lt OpManager Home gt bin backup directory 2 Execute RestoreDB bat sh with the backup file name as argument See example below C lt OpManager Home gt bin ba
257. value a threshold violation alarm is triggered This alarm can inturn be notified Copyright O 2013 Zoho Corporation Page 63 OpManager User Guide Managing Network Resources Monitoring Response Time of Devices You can monitor the response time on a per device basis and view even the packet loss reports 1 Goto the device snapshot page 2 Look at the Response Time value shown on the right to know the device response time 3 Click the corresponding small icons to see the response time report for the last 7 or 30 days 4 Click the icon to configure threshold value in milliseconds If the device response time exceeds the threshold value a threshold violation alarm is triggered This alarm can inturn be notified Copyright O 2013 Zoho Corporation Page 64 OpManager User Guide Managing Network Resources Monitoring TCP Services OpManager provides out of the box support for the following services Web HTTPS FTP IMAP LDAP Telnet MySQL MS Exchange SMTP POP3 WebLogic Finger Echo DNS and NTTP By default during discovery OpManager scans the devices for the services DNS MSSQL MySQL Oracle SMTP Web You can also select other services in the list When they are found running on their default ports OpManager starts monitoring the services Scanning Services during Discovery By default OpManager scans each device on the network for the services that are chosen during discovery To modify this list follow the steps giv
258. ve user Phone number the user s phone number Mobile number the user s mobile number 3 Access Details For users with only partial permission the business views assigned to that user is displayed Remove selection for the view if you want to remove the views from the user s purview For users with full control this option is not displayed Copyright 2013 Zoho Corporation Page 48 OpManager User Guide Managing Users Removing Users You can remover the users 1 Go to Admin gt User Manager 2 Click the Delete icon against the user name whose account you want to delete 3 A confirmation dialog pops up Click OK The user account is deleted Copyright O 2013 Zoho Corporation Page 49 OpManager User Guide Managing Network Resources Monitoring CPU Memory Disk Using SNMP The monitors for CPU Memory and Disk Utilization are automatically associated for the devices based on the device template definitions For instance for Linux servers the default template has SNMP based monitors associated So all Linux servers will have SNMP based resource monitors associated You will see the dial graphs for these three resources in the device snapshot page if SNMP is enabled All the Server templates have the monitors defined for various host resources By default the CPU Memory and Disk Monitors are associated to the servers The device snapshot page shows the values of these monitored resources with dial graphs If you do not see these
259. ved using SNMP e Active Processes A list of processes up and running in the server is shown and is again retrieved from SNMP Reports Provides the report of the following e At a Glance Report e Custom Report Copyright O 2013 Zoho Corporation Page 29 OpManager User Guide Managing Devices O A oS e Top Triggered Rules e Top URLs e Top Denied Requests e Top Attacks e Top Conversations e Top Protocol Groups Copyright 2013 Zoho Corporation Page 30 OpManager User Guide Managing Devices Viewing Asset Details If you have both OpManager and ServiceDesk Plus running in your network you can view a detailed asset information of a device provided the device is discovered in both the applications and the ServiceDesk settings are configured in OpManager To view the Asset Details select the device and click Device Info gt Asset Details This will show the detailed asset information from ServiceDesk Plus If ServiceDesk Plus is not integrated then make sure SNMP is enabled The device name the hard disk size and the RAM size is gathered for SNMP enabled devices To update these details incase you upgrade your systems follow the steps given below 1 Select the device and click Device Info gt Asset Details 2 Enter the values of RAM size and Hark Disk 3 Click Save to apply the changes Copyright O 2013 Zoho Corporation Page 31 OpManager User Guide Managing Devices V lewing Installed Software OpManager pro
260. vert back to the default tab settings 1 Mouseover Admin on the top right and click Reset Tab 2 Click OK on the confirmation pop up window All the customizations done by you will be reset to the default tab settings Copyright 2013 Zoho Corporation Customizing Dashboards and Views Page 119 OpManager User Guide Create New Dashboard Customizing Dashboards and Views Customizing Dashboard feature in OpManager helps you to create your own dashboard and view the desired performance metrics reports etc at a glance To create a New Dashboard follow the steps given below 1 From Dashboards tab click on Action drop down menu and select New Dashboard Create New Dashboard window opens screen shot given below Dashhoard Information Name Nem dashboard Descriglion Displays recert events and recent alarms Column 1 Column 3 Widget List F Alarms and Events a Fat Alarms I Devices with Alarms FE Down Interfaces I Event Summary FP Notification Profiles Triggered F Recent Alarms I Recent Alarms of Specific Device F Recent Event Log Reports of Specific Device F Recent Event Logs Raport Y Recent Events F Recent Events of Specific Device IF Recent SNMP Traps Report FE Recent SNMP Traps Report of Specific Device F unacknowledged Alarms F web Alarms ET Aavalablity and Response mI fanaraliMan view and Mtherz1 lt 2 Name Enter a unique name for the dashboard 3 Description Brief description about th
261. vices from Reports gt Default reports gt Detailed reports In the report page that is generated select the desired time name form the Time Window box available under Report Options in order to generate the report for that particular time period alone You can add modify delete a time name from the Time Window box To add modify delete a time name open the Report Config file OpManagerConf with Notepad word pad Add Time Name Enter a new time window name as given below in the Report Config file lt Root gt lt Configurations gt lt TimeWindow Name Full 24 hours Value 0 24 gt lt TimeWindow Name 8 00 AM 8 00 PM Value 8 20 gt lt TimeWindow Name 6 00 AM 9 00 PM Value 6 21 gt New Time Window Name Enter your desired values lt Configurations gt lt Root gt Modify Time Name Modify the existing time window name as given below in the Report Config file lt Root gt lt Configurations gt lt TimeWindow Name Full 24 hours Value 0 24 gt lt TimeWindow Name 10 00 AM 10 00 PM Value 10 22 gt Existing Time Window Name that is modified Enter your desired values lt Configurations gt lt Root gt Delete Time Name To delete an existing time window name simply delete that time window name in the Report Config file Note After adding modifying deleting a time name restart the OpManager Copyright O 2013 Zoho Corporation Page 244 OpManager User Guide REST API OpManager REST API
262. vides you the information on the software installed and currently running on the managed device You need to have SNMP agent running in the device to view this information To view the details click the device icon in the map Under Device Info click Installed Software Copyright 2013 Zoho Corporation Page 32 OpManager User Guide Managing Devices Configuring Additional Device Properties Configure additional properties of a device by adding additional fields This makes device management easy 1 From Admin tab select Additional Fields A list of pre populated fields is shown 2 Select Device from Associate pre defined fields to all list box 3 Click Add Field button on the top right corner of this table and configure the following values 1 Field Name Configure the name of the additional 2 Type Select the property type 3 Field Length Set the length of the field 4 Description Add a meaningful description for the field 5 Click Save to apply the configuration The properties added is applied to all the devices The additional fields are displayed when you click the Device Notes tab in the device snapshot page These properties are useful when configuring notification profiles To delete these fields select the corresponding check box and click the Delete link on the top right corner of this table Adding field properties in bulk You can add field properties to multiple devices via a CSV file Follow the steps given below 1
263. wn ptions Select the action Log off Shut down Reboot or Power off that you want to carryout on the remote device Test a Service Tests whether a service is running or not arameter Description ame Display name for the task Destination Device on which the task has to be executed Click on the select devices icon to select the device Service Name of the service that you want to task whether it is running or not Use the dropdown menu to select the service Name If the service is not listed use the discover icon to discover the services running the device Supported Variable Alarm ServiceName Select this option if you want to retrieve the service name from the alarm entity If the workflow is triggered from the service down alarm then this variable is replaced by the servicename from the alarm entity during runtime Note If multiple services down alarm is triggered this task will be executed for all those services Get Active Services Provides the list of active services running in the device aramete ame Display name for the task estination Device on which the task has to be executed Click on the select devices icon to select the device Pause Restart Resume Start Stop a Service Pauses Restarts Resumes Starts Stops a service Display name for the task Copyright 2013 Zoho Corporation Page 99 OpManager User Guide IT Workflow Automation Device on which the task has to be executed Cl
264. ws the trend chart of CPU utilization Memory Utilization Displays the current memory utilization of the device Disk Utilization Displays the current disk usage of the device in case of servers Monitors This tab lists different monitors for the device Select each monitor section to view the monitors You can add more monitors from the available template or even remove the unwanted monitors from the device Notification Profiles This tab lists the notification profiles associated to the device You can add more profiles from here Interfaces Displays the list of interfaces in the selected device with their status and other details Click the interface name link to view its availability and graphs on traffic and bandwidth utilization Custom Links You can links to other applications websites or other pages of OpManager and access them from the snapshot page Click on the Add link to add a custom link Actions Menu List of actions that can be performed on the device include e Configure IPMI e Update Status e Rediscover Now e Show Alarms e Suppress Alarms e Monitoring e Delete e Manage UnManage e Event Log Rules Device Info Menu The device information that can viewed from this menu include e Asset Details The Hard Disk and RAM details are shown here More detailed information is shown when integrated with ServiceDesk Plus e Installed Software A list of software installed on the server is shown here and this information is retrie
265. x lt directory_name gt with mib modules host directory_name is the directory to install SNMP agent Preferably choose a directory under root The directories usr and local might contain the files of an older version of SNMP and so do not choose these directories to ensure proper installation make umask 022 e make install This completes the installation process To configure SNMP agents respond to SNMP requests refer to Configuring SNMP agents Copyright 2013 Zoho Corporation Page 248 OpManager User Guide Appendix Configuring SNMP Agents e Configuring SNMP agent in Windows XP 2000 2003 e Configuring SNMP agent in Windows NT e Configuring SNMP agent in Linux versions prior to 8 e Configuring the Agent in Linux versions 8 and above e Configuring SNMP agent in Solaris Configuring SNMP Agent in Windows XP 2000 and 2003 Systems For details about installing SNMP agents in Windows systems refer to Installing SNMP Agent on Windows Systems To configure SNMP agent in Windows XP and 2000 systems follow the steps given below 1 Click Start point to Settings click Control Panel Under Administrative Tools click Services In the details pane right click SNMP Service and select Properties In the Security tab select Send authentication trap if you want a trap message to be sent whenever authentication fails Under Accepted community names click Add Under Community Rights select a permi
266. y Favorites OpManager provides the option to categorize all your important and frequently viewed reports as you favorites Note Exporting WAN Monitor and VoIP Monitor reports to XLS format is not supported at present Copyright 2013 Zoho Corporation Page 236 OpManager User Guide Reporting Viewing Device Health Report at a Glance Performance of various resources on a device can impact the health of that device For instance it can be due to insufficient hardware high resource utilization of a resource by a process too many processes running on that system or too much incoming and out going traffic or even network latency OpManager helps you see the performance of all the resources at a glance for a single device This helps troubleshooting the problem much easier To access this report go to the device snapshot page and click on At a Glance Report option on the right corner This is a report showing the device health at a glance It shows details like the availability response time packet loss resource utilizations etc Copyright O 2013 Zoho Corporation Page 237 OpManager User Guide Reporting Viewing Interface Reports Interface reports help you to determine the health of the interface by generating detailed reports on In and Out Traffic In and Out Errors and Discards Bandwidth Outage Report At a Glance Report etc The reports can be exported to PDF format taken printouts or emailed by clicking the respective icons To
267. ystore confOpManager truststore alias opmanager Press Enter Enter keystore password Enter a password for this keystore atleast 6 characters long Press Enter What is your first and last name Unknown Enter the Server s name in which OpManager is running It must be a FQDN Fully Qualified Domain Name Ex opmserver manageengine com Press Enter What is the name of your organizational unit Unknown Name of your Organization Unit Ex SYSADMIN Press Enter What is the name of your organization Unknown Your Organization Name Ex Zoho Corp Press Enter What is the name of your City or Locality Unknown Your city name Ex Pleasanton Press Enter What is the name of your State or Province Unknown Your state name Ex California Press Enter What is the two letter country code for this unit Unknown Your country s two letter code Ex US Press Enter Is CN opmserver manageengine com OU SYSADMIN O Zoho Corp L Pleasanton ST California C US correct no Check the details and if it is correct type yes and press enter If else just press Enter to modify Generating 1 024 bit RSA key pair and self signed certificate MD5WithRSA for CN opmserver manageengine com OU SYSADMIN O Zoho Corp L Pleasanton ST California C US Enter key password for lt opmanager gt RETURN if same as keystore password Just press enter For tomcat both keystore password and key alias password must be the same Storing confOpManage

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