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PLEXTEL User Manual version 2

1. Automatic Dial Number Mone Nam e is the name of IVR Description is the detail of IVR to explain how to ivr works Allow direct call from this menu when you select this box you will allow the external line to call the extensions directly if caller knows the extension The first sound that plays in IVR is from Intro Sound This sound should tell all details how to call extensions For example Welcome to Poisetechnology please enter your destination number that you know or press 0 to connect operator If you want the external call can dial to extension directly you must set permission in Call Control ON Chapter Chapter 3 System Features Call Control _center agent blf status testtttttttttttt va S ir T Li TT ituan 73 3 2173 31311 virtual call ry 1 Maaa m o cenas Maaa aaaaatestiw ooa Beene r vir r r r r r rr rrr Page 1 B Extensions Group Outgoing Call Call Features Site to Site B Queue IVR FAX ricum r wili i es ee a LN L erta As this example oranage tab is the ivr that has name is main It set permission that allow default group and sip outgoing call That means caller can call directly to extension in default group and call pass through sip outgoing call Default Language you can select basic sound language to use with IVR Enable Menu Password If this is enable IVR must require password to access menu to edit rule After you enable
2. SIP No Number Name Callerid IPaddress Natsupport VideoSupport Status Type 1 4000 o Unmonitored SIP 2 trunk sip asdf 0 0 83 97 Unmonitored SIP 3 3004 3004 6 NS sr 4 3003 3003 o o UNKNOWN r 5 3002 3002 6 M sr 6 3001 3001 o 60 Tia sr 7 3000 3000 6 o UNKNOWN SIF 8 1144 1144 0 MM sr 9 1119 1119 o 06 aay sv 10 1010 1010 o 6 UNKNOWN SIF 11 1009 1009 192 168 0 190 e e OK 58ms SIF 12 1008 1008 o 6 Tia sr 13 1007 1007 o e UNKNOWN SIP 14 1006 1006 ns 6 NNUS sr 15 1005 1005 60 Tai sr 16 1004 1004 192 168 0 184 o o OK 113ms SIF 17 1003 1003 9 o Tai sr 18 1002 1002 e 0 Nn sr 19 1001 two e UNKNOWN 51 20 1000 on Thousand 9 M sir IAX Paggress 192 168 0 100 l Dnm LUTTSDECIHTELU J I1AX2 3 2000 ar TTwo Thoudsand TAX 4 FaxDSP2 FaxDSP2 127 0 0 1 IAX2 5 FaxDSPi FaxDSP1i 127 0 0 1 TAX N A Chapter Chapter 2 External Line Configuration Chapter 3 System Features 3 1 Conference Go to ment Call Features Conference the following screen will be shown Conferences Manager View Conferences Add Mew Conference Room Conference Room Room Password Admin Password Record Leader 600 No No Pagel Delete Selected Cancel Select Add new Conference the following screen will be shown RE Lo 4 Chapter Chapter 3 System Features Conferences Manager View Conferences Add New Conference Room Room Number Po Co
3. No Number Name Callerid IPaddress Natsupport VideoSupport Status Type 1 192 168 0 124 192 168 0 214 O10 Unmonitored SIP 2 4000 O10 Unmonitored SIP 3 sipsite WWwWNWwew na SIP 4 trunk sip asdf 0 0 83 97 Oe Unmonitored SIP 5 3004 3004 6 1 6 3003 3003 O1 7 3002 3002 8 3001 3001 192 168 0 190 6 9 3000 3000 6 0 The green bar show 3001 1s registered Concurrent Call Support This value is number of lines that we allow to call this phone in same time Enable REINVITE If we select yes ip phone can communicate each other without server which it can reduce server load but however we can not send signal like transferring anymore Nat Support This value will be set as yes when this phone register from different network NO Chapter Support T 38 Fax This value will be set as yes when we set this extension to work with T 38 fax system Sip Additional Setting This value is reserved for advanced user or developer who want to add more qualification to this extension Dial Option This value is used to set option related with dialing like line transfer ringing option and if we don t select this the system will set as proper default value Ring Timeout Time in second unit that we assign this phone ring when there is incoming line when timeout the system will perform assigned fuction like voicemail or follow me depends on our setting Pickup Call From List menu here is all assigned group nam
4. ENABLE B Phone Type NONE hd Phone MAC Address Allow Firmware Upgrade n Custom Command X ENABLE Click for Enable this function A Chapter Phone Type Select model of ip phone from list menu SNOM 300 SNOM 320 SNOM 360 SNOM370 SNOM820 SNOM821 SNOMS870 Yealink SIP T12P Yealink SIP T18P Yealink SIP T20P Yealink SIP T22P Yealink SIP T26P and Yealink SIP T28P Phone MAC Address Input MAC address of this ip phone Allow Firmware Upgrade If we would like to allow firmware upgrade automatically by the system we have to click here ON Chapter Custom Command This blank is used to add some further command only advanced user or developer All parameters left same as Add Multiple Sip like this example Extension Manager View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension View All Add Follow Me Extension Add SIP Extension Phone Setting Extensions Range through Group Name Default Default Default v Password z Enable BLF no Codec M c 711u M G 711a esM G 729 G 723 1 iBc Speex Ipc10 adpcm G 726 Video Codec H 261 T H 263 H 263p H 264 dtmf mode rfc2833 v Extension Monitor yes v Concurrent Call Support 2 Enable REINVITE default NAT Support default v Support T 38 FAX default SIP Additional Setting Dial Option I Allow calling user to Transfer T I Allow called user to Transf
5. From this above picture is shows all details If you want to specify some detail you can use data filter Chapter 3 System Features Chapter I 00 Data Filter Time Range Description Direction Group Incoming Type Jun 2010 C Select Date ALL ALL ALL NONE Jun 2010 v Select Date h bul Outgoing Trunk NONE w Source Number Destination Number Call Duration Disposition Disposition details Last Apo Context ALL ALL ALL ALL hd Seconds APPLY Time Range is the range of time that you want to check details of record Data Filter Time Range Description Direction ALL Group ALL Incoming Type NONE Outgoing Trunk NONE Source Number Destination Number Call Duration ALL Disposition ALL Dispasition details ALL Last App ALL Context You can set description at this January 2010 C 2010 06 02 w Jun 2010 2010 06 15 Seconds APPLY A o Chapter Chapter 3 System Features Data Filter Time Range Description Direction Group Incoming Type Outgoing Trunk Source Number Destination Number Call Duration Disposition Disposition details Last App Context Set Direction Data Filter Time Range Description Direction Group Incoming Type Outgoing Trunk Source Number Destination Number Call Duration Disposition Disposition details Last App Context 9 w Jun 2010 w 2010 06 15 January 2
6. Clear All Record Dialplan Filename Description Th En Ci c2 Edit intro n to Plextel System Sound D Oe 2 Goodbye Goodbye Sound Default DB m Ze Dialing Dialing Sound Default am 2 Invalid Invalid Sound Default B E NoInput MoInput Sound Default mm E Page 1 Delete Selected Cancel From the picture above you can add maximum 4 sound files for 4 languages There are 2 default sound file Thai and English in the system Filename Specify the filename Description Specify the description of this prompt Listen Click at button to play the voice Download Click at amp button to save the voice to machine Edit Click to change the voice of that prompt Default Voice is the main voice which will play that language at the first time For example you set English to be the default voice It will play English voice first However you can change it later c Chapter Voice Prompt View Voice prompt Create Voice Prompt Default Voice Clear All Record Dialplan Filename Description Th En C1 ask trunkpassword Ask Trunk password before dial out CoE ED Ed x channel ful Tell Outgoing Channel is Full DB E Eg niet osea I M if user input wrong Dn DB ee Used in IVR when user input wrong ED Es 2 E x lock invalid rue E feature when user input Es v e e X ub nid er ere eee DB Da Used in phonelock feature ask user to lock select riam rs EB EE lod stais mae
7. HOST localhost Database Name test Table Name ch_db Request Field Name ID Card Compare Field Name ID Card Request Value After select database table and field you can test by input the data into Request Value and pressTEST button The system will bring those Request Valueto compare with field name and return the rquest field nameto show on the screne 2 Manual SQL Query Command Input SQL query string by yourself Manual SOL Query Command E Request Value 1 aC MP 195 Request Value 2 DOMP 225 Request Value 3 DC MP 395 Un uo Chapter Chapter 10 CallerID Routing amp Call Back Chapter11 Help You can take a quick look for key feature code at Helo menu Features Code Call Center Code Agent Login permanent Agent Callback Automatic Login Logoff Agent CallBack Logim Agent CallBack Logoff Pause Agent Prefix UnPause Agent Prefix Transfer to Agent Prefix Whisper Private Whisper Channel Spy Call Parking Parking Number Parking Position Max Parking Time Features Key Mapping Features digit ttimeout ms Call Pickup Extensions Pickup Blind Transfer Attend Transfer Disconnect One Touch Record Voicemail Phone Lock Roaming Station Register Dial Onut Prefix Fax Prefix screen Ss 5 k 5 wer 9 4X0 AM RES K l eem 4 A oe 9 C X M BEDI Am on 4 C 0 C S G 0 1
8. it will do the next action O ON Chapter Chapter 3 System Features E Iain Dial Extension serial v Q o Zhou B wt ORD a AddWhatToDo On Finish E AddOnFinish APPLY 16 Follow me this action is to set system jump to follow me that is created in extension menu Extension gt Add Follow Me Extension It has a select box to select the extension to set follow me action 17 Transfer PABX this action is to transfer call to PABX from IVR In this case you must connect PABX with plextel server and assign destination number on the right hand side tab as the below picture TRANSFER PABX APPLY 18 Call Custom App this action is to use the additional function You can add new feature at Menu Call Features gt New Features and select feature on right drop down box N Chapter Chapter 3 System Features 5 main i Call Custom APP TOM 4 v AddWhatToDo on Finish e J AddOnFinish APPLY 19 Goto Custom App this action is liked as Call Custom App but it s different at the call that go to custom app it cannot return to IVR 20 Dial External Line this action is to dial to the external line You must assign trunk to call out as the below picture E Rain Dial External Line v Qo trunk sip e asdf AddWhatToDo EEANN ME trunk 4 sip asdf trunks S odahdiSo otest On Finish AddOnFinish APPLY 21 Read DTMF this actio
9. FC ay s Er N k LIV 2 of ar a s Ne Speer a Cor 3 eren UE m l CF l rona P font G IM SW m mA NS weve weve l ST A rons P 2 0 2 0 eph a DEE 1 L0 4 PI Me ux ad E V oer 3 F Help on the top right of the ut E Coer 3 C O x oa 3 Cw 8 fk T ames F 3T P e vL T uA m FEL 2 lu M MN _ C 9 oo H C e IND 0 0 0 ar m E eme yr FK i Hm i mh ama Can 4 ea TI sid Fi X Mea an 2 0 Chapter 10 CallerID Routing amp Call Back QN W al Chapter
10. TCP IP SETUP ethod Mode Static Setting IP Address 192 168 o m 0 wj 124 iw Subnet Mark 259 2 255 Gateway 192 168 0 we 2 Jw APPLY After you finish setting or editing IP address It has the red tab on screen to restart network 5 3 WAN Network Setting is to set the WAN IP address for the phone that is on the other place or different network to register to this server You must set the real IP address that is given by ISP Internet Service Provider The advantage of the real IP address is the transferring voice signal is working most efficiency because it does not pass through NAT or Firewall Then you must set real IP address at server and set the ADSL Modem as the bridge mode to forward packet to server You can set username and password that ISP give it to up at this menu Advance gt WAN Network Setting NO N Chapter Chapter 3 System Features Network Setting LAM WAN Static Routing Table DNS DDNS DHCP Service Firewall Service NTP Service WAN Network Setup a Deti tuches Password assesses Start at Boot Pl Yesi no APPLY Cancel Start WAN stop WAN From this example It set the username from TRUE ISP Then you enter the username password and apply this It will activate immediately 5 4 HA Setup is to backup system of server to have more security It s necessary to have the another server to reserve when the main server has something wrong The reserved
11. this it will show details about flow diagram Enable Menu Password m Password Sound Henu Password opui Invalid Password Sound Intro icis Password sound You can select sound file to play sound to ask password Menu Password You can set password for this menu Invaid Password Sound This sound will play when user send wrong password On Invalid You can select what ivr to do when user enter wrong password It has 3 choices to choose 1 Hangup it hangup when you enter wrong password 2 Repeat Menu it ask your password again 3 Goto Previous Menu it s back to previous menu NN Chapter Chapter 3 System Features Intro sound this sound is the first one to play when it has call into ivr For example Welcom to Poise Technology Please press the extension number or press 0 to call operator If you want to add new sound you can do that in menu sound gt create voice Invalid Sound this sound will be played when user enter wrong number such as You enter wrong number please enter the number again Timeout Sound This sound will be played when user does not enter the number in time Absolute Timeout Sound This sound will be played when it reach limit time Exit Sound This sound will be played when user enter wrong number and reach the limitation of enter Music on Hold Select this to use in IVR Absolute Call Timeout sec If you set this time it will cut off a call when it reaches time limitation Wait for Response
12. 4j Bitz per Second oO k ee F d EPI e EE 1 3 E io 12 14d i 18 z 22 Q0 z d G 8 10 42 id 16 Active CPU Load 20 0 15 0 10 0 9 0 CPU Utilization J i B 1o 12 14 16 Free Memory 1040 0 E zooak F eee eet ees BEE ani rie eobenarrei Lu IU TEE Bytes a ER att 260 0 K ial 19 Y id is New TCP Connection 164 0 123 0 oM a S Conna Min q1 0 ix 8 E ry i d 18 UND Established TCP Connections 20 0 a ee tr eee en ee eee ire c 15 0 E E sare a ES poueogespnadasociogdoondaunonatosadaro ce sarbo ean a MM ELE E I T E MEME jM M M E EE MEME Er Bee Tm CH que uS mr IM LEER UH D cnm m Bid DeC He LM S CO AME eH 4 2 i G x G B E 3 g 3 G z d B B a B G B o E edeeiedegedebebBebebebBeieredeiledeje bBebrebBeleredeies meee E mi 10 o RO MM M A MM IURE n D es po PM en ec M S MER 2 5 8 UR bh 6 3cBp91 92 8 8 3o 3 B 8 3 3x x 8 8 5 d Ies o HERA DENA BE GHAR SHA CUP Mc PF Bate ce eae meee t LEEREN i cme ae ae id E us 14 16 i8 20 Server load average 280 0 210 0 140 0 qebebebbebeeee eRPyPIImNiS m Piebebe eee eR PRERS a a Bytes per Second a Co eee cR cu e ml ME ee Deu sues 3 mg L B 10 12 14 16 18 z 22 2 d 6 8 10 1 14d 16 OV NO Chapter Chapter 6 System Monitoring 6 3 Service Status Go to menu Status gt Service Status This screen uses for display the status of the service using in the IP PBX whethe
13. Cancel Group Name eng Random yes e Voice Prompt Date Time Size Listen oh wav 21 06 2010 11 51 3031963 byte E Page 1 Delete Selected Cancel ON C Chapter Chapter 7 System s Sound Files Manage the sound file You can create the group of music on hold by click at menu Add new Music on hold Group The screen will show as picture below Music On Hold View Music on hold Add new Music on hold Group Upload Music Restart Service Add new Music on hold Group Husic Group RENE APPLY Cancel You can set the music on hold group separately to each group in the system whether each group has their own sound eg music announcement etc Music On Hold View Music on hold Add new Music on hold Group Upload Music Restart Service Upload recorded files Select Group Default File to upload Browse FleName Upload Cancel After added new group You should click Upload Music gt Browse and select the file You can change the filename by fill in the File Name field Then click Upload button to upload to the system 7 4 Backup Voice Record There are 2 choices to back up the voice record Manual Backup and Schedule Backup Go to menu Sounds gt Manual Backup or Schedule Backup These 2 choices have similar methods Yor Chapter Chapter 7 System s Sound Files Manage the sound file Manual Backup Voice Record Backup Voice Re
14. Position Length 0 00 sec 0 00 sec After finished recording you should click File gt Save as and change some properties of that voice by click atChange button as picture below Save in CO Sound File E voice way E v icez Way E VOICES Was E voices wav File name Save save as type Sounds wav Cancel Format PCM 22 050 kHz 16 Bit Mona Sound Selection Hame untitled Save As Format PCM Attributes 8 000 kHz 8 Bit Mana T kb sec 4 000 kHz 8 Bit Mana T kb sec 5 000 KHz 8 Bik Stereo 15 kb sec 000 kHz 16 Bit Mona 15 kb sec B 000 KHz 16 Bit Stereo 31 kb sec 17 025 kHz 8 Bit Mana 10 kb sec At the Sound Selection window you have to choose the format of this sound to be PCM and Attributes is 8 000 KHz 16 Bit Mono as picture above Then clickOK and Save this file You can bring this voice file to use with the system Ww C Chapter Chapter 7 System s Sound Files Manage the sound file Another method is recording from your phone Go to menu Sounds gt Voice Prompt gt Create Voice Prompt Voice Prompt View Voice prompt Create Voice Prompt Default Voice Disable Recording from Phone Create Voice prompt Filename Description Default sound Thai Sound file English Sound file Custom 1 Sound file Custom Sound file NOTE WAV file must be in Mono 16 bit SKHz format Cancel You
15. Web Rules Mame web call b Web URL ttp 192 168 0 126 callback web call b php Enable CAPTCHA From this example We get URL Link http 192 168 0 126 callback web call b phpWe can go to this page and enter our phone number for automatic call back PLEXTEL Enter your Number 021234567 Call me Close Call Back Solutions Powered by PLEXTEL SYSTEM 10 3 External Database Connector Go to menu Call Features gt gt External Database Connectorand choose New Connector o UW e Chapter Chapter 10 CallerID Routing amp Call Back External Database Connector List Connector Mew Connector New Connector Connector Name Description Database Type Mysql Server IP Address Username Password APPLY Connector Name Specify name Description Specify the description Database Type Select database type Server IP Address Specify IP Address of database server or you can fill localhost to connect internal database Username Specify username of the databaseserver Password Specify password of the database server Then click apply button There 2 types to query database 1 Automatic SQL Query Database Name Choose database Table Name Choose database Request Field Name Choose field name Compare Field Name Choose field to compare Request Value Input the test value for testing e U e Chapter Chapter 10 CallerID Routing amp Call Back Automatic SOL Query
16. snom360 x Tha x none x Thai x none x Thai x none x Thai x none x Tha x none x Tha x none x Thai x none x Thai v vealinkt28 v Thai v yealinkt26 PickupCallFrom BLFI RO RINTLangAP gt y nicrora amp hotmal com y t S S S S S When clink Edit we can check permission of this extension like this following example Call Features Ring Timeout Pickup Call from Record Incomil Record Outgoing Calls Support Intercom Allow BARGE Call Default Language Allow Roaming Station Feature Default Default Default oise eng testl 234 f Yes No f Yes No m m Thai No This previous picture we can observe that there are many group name form pick up group list if we would like to select group we can click mouse on that group Extension Import Browse Data Import Extension Export FAX DIDFollowmeRoaming User Email Vmail ip Edit S SS S SS SCR RR AR 8 RR RN 3 YRS S oo P Chapter Chapter 3 System Features This menu show how to set pickup call since we create extension O Chapter Chapter 3 System Features Extension Manager View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension View All Add Follow Me Extension Edit SIP Extension Group Mame Phone Number Caller ID Password Enable BLF Phone IP Address Codec Video Codec dtmf mode Concurrent Call Support MAT Support
17. 15 35 MB 140 00 EB 15 49 MB ext hdd vfat dewv sdbi a 5695 1 25 GB 2 47 GB 3 72 GB mnt smb cifs 192 158 0 25 templ 25695 188 58 GB1205 42 GB 1394 10 GB 1 Totais qu 72955 321 56 GB1211 85 GB 1540 76 GB If you would like to shutdown or reboot properly you can do it by go to menu Status Power Management It will show these 3 buttons Power Management Reboot Restart Service Shutdown Reboot This button uses for restart the system when it happen some fault from any running process Restart Service This button uses for restart every services which using with IP PBX eg Interface card Shutdown This buttons uses for shutdown the system NO Chapter Un 6 2 Show Graph Go to menuStatus gt System Statistic This screen uses for displaying the status of hardware using in this system It can show in graph that makes you compare the status easily You can see somevariables Traffic Analysis Active CPU Load Free Memory New TCP Connection Established TCP Connections andServer Load Average Traffic Analysis IS 3 Seo 180 0 k debere iene ee TE bdebdepdbeber eeyel Bebe 120 0 k debebebebebebebebedede shein ee ES E E MCN E E ME a AE ES 5 Bong B po na Mu ger hh ea NO a EE 7 1 p k A E E E E TA E E A A a E E T E a A E E ES duee mee 1 Seca Lara ITO ace ca aya EC Lo 1 sx M Moore M er NS DUCUNT u o DE EN NEED re he a p 5 Bla Pe dn Esse gne CEDE 6 1 B A 3 p d S 5 3 z a 3 ki
18. 2 External Line Configuration OutGoing Call View Outgoing Add New Qut Going Call Outgoing Route Information Route Name Route Description Route Password Time Based Call Routing Default Route Add Enable Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option IT First Schedule Enable Schedule Yes No Time time T Add Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option f Second Schedule Enable Schedule Yes No Time time Add Trunk ZAP trunk dahdi test Default Outgoing Number Dialng Prefix Digit to Strip Dialing Option IT Call Patterns Call Prefix Destination Pattern Destination Pattern2 optional Destination Pattern3 optional Dial Timeout Concurrent Call Limit for this trunk Strict Time Routing Support DID With This Route APPLY I 6 Outgoing Route Information Route Name Input name for this routing here Route Password If we assign password here everytime when dial out the system will ask this password for authentication Route Description Input description to make the other understand NN Chapter Chapter 2 External Line Configuration Time Base Call routing This feature means call routing that related with scheduling This feature will be applied if we use gsm gateway like a trunk while we can program call routing prior
19. 2010 UP Time 14 25 01 up 11 23 1 user load average 0 00 0 00 0 00 LAN IP Address 192 168 0 124 WAN IP Address Network Usage Device Received Sent Err Drop lo 5 24 MB 5 24 MB 0 0 eth 15 46 MB 47 67 MB 0 0 wigi 312 75 MB 312 75 MB 0 0 sit 0 00 KB 0 00 KB 0 0 Memory Usage Type Percent Capacity Free Used Size Physical Memory _ _ _ _ _ _ _ _ _ _ 83 173 99 MB 820 46 MB 994 45 MB Kernel applications a car 237 70 MB Buffers p 15 153 73 MB z f Cached 4395 429 03 MB Disk Swap 094 2 00 GB 0 00 KB 2 00 GB Mounted Filesystems Mount Type Partition Percent Capacity Free Used Size ext3 dev sda2 E iis 1 23 78 GB 3 13GB 28 38 GB fvar ext3 dev sda5 3 1 104 90 GB 3 02 GB 113 78 GB boot ext3 dev sdal C3 5 195 258 08 MB 15 65 MB 288 63 MB dev shm tmpfs tmpfs 8 0 1 497 23 MB 0 00 KB 497 23 MB var spool asterisk monitor ext2 dev ram0 B os tie 93 04 MB 1 51 MB 94 56 MB mnt smb cifs 192 168 0 25 temp 78 1 304 40 GB 1089 69 GB fext_hdd vfat dev sdbi 242 54 MB 360 00 KB 434 15 GB 1095 85 GB Totals 7195 1394 10 GB 242 89 MB 1537 35 GB Nee Chapter Chapter 7 System s Sound Files Manage the sound file Chapter 8 Call Center 8 1 Queue and Agent Management How to CreateCall Center orQueue Before start using Call Center feature in the PEXTEL IP PBX system You should design the flow of call Eg Set the incoming
20. 2010 55555 Admin ii 31 01 06 25 status Warning lt 347 gt 14 52 54 ax000000042 fr 2010 unknown 1234567890 Admin 26 74 ax O00000042 from unknown 1234567890 1002 26 74 1234567890 2IUIT pdf 2223 D74KH from status Unknow gt 2223 D74KH from 55555 pdf status Unknaowr e 2223 D74KH from siatus Unknow z gt forward that page to other user also outside logged in to system and go to menu ve z i Welcome Admin Administrator Leve Home Phone Books Call Details Record esac coe CRM Logout nN e Chapter Chapter 8 Call Center To send fax by virtual fax device you can go to menu Send fax The screen will show as picture below Message Center Voicemail Call Record Fax SMS Fax send fax FAX Status Sending fax Select file to fax Wsers intania86 Documer New file name English Only anual Upload file Preview Del Destination fax number 17 r Fax device Fax test ttyIA X2 Lise cover page no Priority normal 127 Retries times TY ov Resolution normal CANCEL Select file fax Browse the file from your computer only in PDF format New file name English Only Specify the filename only in English After that you have to click upload button and wait until the table show the filename of that document Select file to fax New file name English Only Upload file Preview Del manual 435TP p
21. 7 2 Call Record Files You can listen to the recorded voice call from every trunk eg Zap Channels andSip Channels from this menu Go to Sounds gt Call Record Files The screen will show as picture below Call Recording Files Start date Select Date End date Select Date FILTER NONE Display 1 21 from 21 Files Date Time Size Listen Download USR OUT from 1000 to 11 2010 06 25 14 47 48 gsm 2010 06 25 14 47 48 1188 byte e E USR OUT from 1000 to 112010 06 25 14 48 17 gsm 2010 06 25 14 48 17 858 byte E s T USR IN from 1005 to 100682010 06 25 15 52 24 gsm 2010 06 25 15 52 24 36432 byte a j AUTO from 1005 to 1006 20 10 06 25 15 52 39 gsm 2010 06 25 15 52 39 8184 byte m E USR IN from 1006 to 1006 82010 06 25 15 57 17 gsm 2010 06 25 15 57 17 3300 byte e E USR_IN from 1006 to 1005 2010 06 25 16 49 02 gsm 2010 06 25 16 49 02 19041 byte E E AUTO from 1006 to 1005 2010 06 25 16 49 04 gsm 2010 06 25 16 49 04 13563 byte e E USR_OUT from 1009 to 11 20 10 06 25 17 15 29 gsm 2010 06 25 17 15 29 12276 byte a e USR_OUT from 1009 to 11 20 10 06 25 17 15 49 gsm 2010 06 25 17 15 49 3960 byte ED E USR OUT from 1009 to 11 20 10 06 25 17 46 10 gsm 2010 06 25 17 46 10 8415 byte El E USR_IN from 1008 to 1007 20 10 06 28 12 03 43 gsm 2010 06 28 12 03 43 4884 byte a Jl USR_IN from 1005 to 100 1 2010 06 28 13 24 56 gsm 2010 06 28 13 24 56 36993 byte a E USR_IN from 1007 to 1008 2010 06 28 13 30 24 gsm 2010 06 28 13 30 24
22. CALL This part is setting incoming call for gateway everything same as setting PSTN but for gateway setting we have to input DID as the following example Incoming Call View Incoming Call Add New Incoming Call Display 1 5 from 5 E Trunk Destination DID Description Edit gateway sip test sys 0 time WT 111 202 This example show setting gateway account as no 201 and trunk name is test Incoming Call View Incoming Call Add New Incoming Call Add Incoming Call Trunk gateway sip test sys PABX ink Description Support DID yes Incoming DID 202 Replace CallerID Extensions Ring Timeout sec 40 Add time based handler Actions When time Destination pyr Value 111 Remove Cancel We have to set Support DID yes and Incoming DID should not same with account of gateway like 202 while 202 will be set in gateway to send incoming call from gateway to PLEXTEL PART 3 CALLOUT WITH GATEWAY Go to menu OutGoing Call A _ WW OW Chapter Chapter 2 External Line Configuration OutGoing Call View Outgoing Add New Out Going Call Display 1 1 from 1 Route Name Descriptions Call Prefix Call Pattern Schedule Enable Edit gateway POX Default Default c First time no Second time no Pagel Delete Selected We have to add gateway as trunk then we call out from this gateway Time Based Call Routing Default Route Mn Trunk Group Default Outgoing
23. Chapter 3 System Features Users Manager View users Add user Copy users from extensions Add user Select Level User A Web Username Fassword Re entry Password Phone Number None Enable CRM No v CRM User Type Normal User Type n Select Level it has 3 level to setting for each user Admin Monitor and User Each level can access different level web page Admin can access all pages and user can access some page only such as voicemail Web Username is the name that use to login web page You should set username same as extension to easy manage Password Password to login web page Re entry Password enter same password again Phone Number the extension number of user Enable CRM allow user to use CRM CRM User Type Select CRM level 5 1 2 Change Password When you login to plextel by user level it shows some menu only But you can edit your password at menu Change Password on Top tab bar and you can also change your voicemail s password N N Chapter Chapter 3 System Features 2 192 168 0 125 libs changepassword php user 58 Web Access Password Current Password New Password Confirm Password Voicemail Password Password If you want to add new users you can do it at menu Add Users User Manager View users Add users Copy users from extensions Add users Select Level Users mg Password PO Re entry Password PO APPLY Cancel When you add new user Syst
24. Kew niriegesu 1 m F i m Son Then you set range time as this example This example shows office hour is on Mon Fri 8 30 17 00 and Sat 8 30 12 30 Schedules Manager View Schedule Add Schedule Add Time Range Month Da of MonthDa eee H Minute Pa retento of Week Hour Minute Saturday Cancel Remove Remove Then you click apply to save this configure It ll be display as below picture Schedules Manager View Schedule Add Schedule nni Schedule Name Description Time Range Edit Working Time Month Date Day Time of Mon Fri 8 30 17 30 T ag Sat Sat 8 30 12 30 Delete Selected ON Chapter Chapter 3 System Features 4 2 IVR Interactive Voice Response is the system that receive all external calls and manage the call to dial following a diagram You can create IVR from VR menu and click to Create voice Menu as the below picture Voice Menu View Voice Menu Create Voice Menu Voice Menu Details Name Description Allow direct call from this menu Default Language English Enable Menu Password Intro Sound Intro wav W Invalid Sound Timeout Sound v Absolute Timeout Sound Goodbye wav Exit Sound Goodbye wav Music On Hold Default Absolute Call Timeout sec Wait For Response sec Wait For Additional Digit sec Ho Input Max Repeat Times Invalid Input Max Repeat Times Direct Call Henu Mone
25. LoginChannel Membership Penalty Calls Taken Lastcall Status Paused Agent 101 Peter 00 00 00 Unavailable NO Current Waiting Calls Position Channel CallerID CallerIDNAME Waiting Time 1 SIP 9008 0000000d 9008 9008 00 01 17 Busy Paused 9 In use Ringing 9 Not in use P Unavailable Invalid Inbound Queue Report View Setting Start date 2010 09 14 End date 2010 09 15 Select Queue Queue SIP View Queue Name Queue SIP CONNECT i Total Incoming Calls 1 s Add Bangkok 0 ABANDON Mobile 0 EXIT Others 1 AgentNumber Total Receive Call From Queue Total Transfer Calis Internal Tranter External Tranter SIP 9007 1 1 i SIP 9008 List of Internal amp External Transferred To extensions Extensions Total Internal Tranfer External Tranfer lt I ees ees Chapter Chapter 8 Call Center At menu Report gt gt Queue Statistic Report This menu uses for display the statistic of incoming call toeach queue You can filter the time for each period It can report as monthly daily and display in graph for each agents Queue Statistic Report Show Days Date 2010 08 13 End Date 2010 09 16 Select Queue Queue Agent Start time 2010 09 13 End time 2010 09 16 Type Days Queue name Queue Agent Agent Queue name Hon 2010 09 13 Tue 2010 09 14 Agent 101 Queue Agent 0 Agent 102 Queue Agent o ABANDON Queue Agent TOTAL Queue Agent 0 2616 69 13 to 2616 69 16 8 2 Customer Sati
26. Number Dialing Prefix Digit to Strip Delete 1 gateways vosip te Yotest Del Add Trunk gateway sip test Default Outgoing Number Dialing Prefix Digit to Strip GSM SIP Gateway part PART 1 SIP Setting a i Service Domain Settings Route Mobile Mobile Realm 1 Default Network Active f ON OFF SIP Settings Display Mame z201 liser Mame 201 Codec Settings Register Name 201 Codec ID Setting Register Password ese DTMF Setting FR Part Setting Domain Server 192 168 0 140 SIP Responses Other Settings Proxy Server 192 168 0 140 Outbound Proxy 192 168 0 140 NAT Transform status Registered Update Go to menu SIP Setting Service Domain and see previous example which it is setting SIP Account for SIP Gateway Anyway all values here have to match with we have set in PARTI Chapter Chapter 2 External Line Configuration p Each value can be explained like these following Display Name User Name Register Name Input Account no which we have set in PLEXTEL Password Input password which we have set in PLEXTEL Domain Server Proxy Server Outbound Proxy Input PLEXTEL s IP Address When finish all we have to SAVE and REBOOT everytime WY Chapter Chapter 2 External Line Configuration Nn PART 2 CALLING GSM FROM PLEXTEL LAN To Mobile Table Mobile Tee Page 1 Item URL CalNum Sel
27. Routing If select yes means there are setting First schedule and Second Schedule Support DID with this route Select yes if this trunk need DID to call out E1 only oN Chapter Chapter 2 External Line Conf Example of create Outgoing Call OutGoing Call View Outgoing Add New Out Going Call Outgoing Route Information Route Name lpstn Route Description Route Password Time Based Call Routing Default Route Enable No Trunk Group Default Outgoing Number Dialing Prefix Digit to Strip dialing option 1 trunk dahdi e test T Add M Enable Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option First Schedule Enable Schedule Yes No Time time ha Enable No Trunk Group Default Outgoing Number Dialing Prefix Digit to Strip dialing_option Add Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option n Second Schedule Enable Schedule Yes No Time ffddfd Enable Wo Trunk Group ing Number Dialing Prefix Digit to Strip dialing_option Add Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option n Call Patterns Call Prefix Destination Pattern Hx Destination Pattern2 optional Destination Pattern3 aptional Dial Timeout Ao Concurrent Call Limit for this trunk fioo Strict Time Routing n
28. Setting and select Sangoma as following example Current Interface Detect Hardwar Advanced Setting Interface Type Dial Tone Cancel N Chapter Chapter 2 External Line Configuration 2 2 PSTN trunk Setting J 7 Next go to menu Voice Interface gt PSTN Trunk Setting and choose Adi Analog Trunk the following screen will be shown Interface Type analog 1 Interface Setup ugs fet Channel Number 1 4 Channel Group None Trunk Name trunk dahdi test Record Incoming Calls Yes No Record Outgoing Calls C Yes amp amp No Default Language th Usage Type Wizard Voice FXO Channel TYPE FXO Echo Cancel yes Echo Cancel on Pure TDM yes Echo Training no Relax DTMF yes TXGan l O0 _ RX Gain 0 0 Busydetect Yes Y Busycount B Country Tone Yes Country Code MH Pulse Line no CalerIDNum ss CalerIDName sts S Immediate FXS only Yes No Available Options hanguponpolarityswitch yes no answeronpolarityswitch yes no busypattern 500 500 usecallerid2no as answer call immediately APPLY Cancel Some parameter has been set as default no need to change it we will focus on these following Chapter C Channel Number This value we have to assign related with Define Raw Interface Card if LO It has 1 4 channel as FXO we have to input 1 4 Trunk Name Input name of this trunk Record Incoming Call If we would line to reco
29. can record directly from yourtelephone by these following methods 1 Specify the filename of this voice prompt 2 Click on the button on the right hand side of that language oe ee ORO DA EN l teh J Thai Sound file ileidan Wata 5 English Sound file biliari FO Custom1 Sound file ailsidian late Custom2 Sound file Wilian tiata 3 There is a pop up window appeared It will show the phone number for dial to record the sound at Recording Number and the time to stop and disconnect when silent represented in second If you ready to record press Activate button 192 168 0 124 libs recorsdsound ph aao eS ee e 192 168 0 124 libs recorsdsound php filename z amp lang Recording Number Silence Disconnect Done amp Apply Or silence for 2 seconds Or Chapter Chapter 7 System s Sound Files Manage the sound file Now you have to dial to that phone number as shown in the Recording Number field Eg 105 and talk to the phone After finish you can stop and silent for a 2 seconds as shown in the Silence Disconnect or press to save The system will give Beep sound to confirm Then hung up and click at the Done amp Apply button as picture below i 192 168 0 124 libs recorsdsound ph amp 192 168 0 124 libs recorsdsound php Update completed Recording Number Silence Disconnect Done amp Apply note finish recording by press or silence 1
30. checking value Playback exit is the sound file that IVR will play when it check value completely To do exit After finish checking value you can set IVR to do next action at this 23 Playback Variable IVR will play value that keep in variable To Do Playback Variable Name VARI Type Say Digits B AddWhatToDo SERRE Say Number Playback Sound Name is the variable that you want to announce the value Type is the type of value For example if the value is number you must select Say Number if the value is digits you must select Say Digits 24 Label Marking is the marking position in IVR You can mark position that you want the IVR return to play at this step To Do f Label Marking Name Labeli B AddWhatToDo Name is the name of Label 25 Goto Label Condition is the action that jump to Label if the condition is true or false To Do Goto Label condition when vartasie VAR1 Egualto Yes Goto Labell NoGoto Label B NON Chapter Chapter 3 System Features When Variable choose the variable that you want to check in condtion Equal to is the value that you want to compare with variable Yes Goto if the condition is true IVR will go to Label that you assigned No Goto if the condition is false VR will go to Label that you assigned 26 SayDate Time IVR will play date and time To Do sayDate Time Type Current time Format aebY be AddWhat ToDo Type is the variable tha
31. menu Outgoing call Outgoing Call Call View Outgoing Add New Qut Going Call Route Name mM Route Description NEM Route Password Time Based Call Routing Default Route enable Trunk ZAP trunk dahdi pstn_test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option A Call Prefix Destination Pattern Destination Pattern2 optional Destination Pattern3 optional Dial Timeout lao Concurrent Call Limit for this trunk in Strict Time Routing Support DID With This Route 5 Setthe permission at Call Control to allowOutgoingCallforCallBackas picture below Call Control virtual enzeineer agent blf status 3 21 aboe je In i amp KI T Parkcalls Gia B B O tee oala Paging 555 amie 1 6 TU yac ole a fe fe Iz ale s We can also use Call Back feature from Web User Interface for enter the phone number and call back to that number Nw Chapter Chapter 10 CallerID Routing amp Call Back ack gt xd Web Call Back Then specifyWeb Rules Name The system will create the URLLir should select the IVR to use when call back Then click Apply button To SetupWeb Call Back go toWeb Call Back at menuCall Feature gt Call Bac Call Back Call Back Rule Add New Rule Add Web Call Back Call Back Properties Add Web Call Back
32. password Last login Wed Jun 30 13 04 53 2010 from 192 168 0 216 rootplextel date Wed Jun 30 13 15 08 ICT 2010 ko Internet Protected Mode On This menu uses for remote to server by using SSH to run linux command The PC or Notebook that open this page must have Java Runtime on theirs After open this page you must input username and password to access this CLI This menu is at Advanced gt CLI This menu uses asterisk command to manage it This menu for user who have asterisk knowledge but cannot login to system You can run command by using this menu For example You want to show which extensions are online in plextel You run command sip show peers to show that XO Chapter Chapter 3 System Features plextel CLI gt plextel CLI gt sip show peers Name username Host Dyn Nat ACL Port Status 4000 Unspecified D 0 Unmonitored 5060 UNKNO 5060 UNKNOWN 5060 Unmonitored 5050 i 5060 41056 H H H i Wo wi Po PI m3 T5 m m r 9007 9006 9005 Unspecified Unspecified 3 9003 192 168 0 211 Unspecified Unspecified Unspecified Unspecified 3001 j UNKNOWN 3000 92 216 j 24671 OK 106 ms UNKNOW 1119 Unspe 1010 Unspec UNKNOWN 5062 OK 67 ms i 2 OK 108 ms 1007 Uns J UNKNOWN 1006 1006 236 D 5060 OK 14 ms 1005 Unspecified UNKNOWN 5 14 Asterisk CLI Go to menu Advanced Asterisk CLI Advanced PB
33. permission at Call Control menu Virtual Number Virtual Number Group Add New Gro f Group Mame call center APPLY Virtual Number Virtual Number Group Add New Group Group Name call center del Virtual Number Priority What to Do Value edit delete Ada The below picture shows permission status of group s user that can use this virtual number group NN Chapter Chapter 3 System Features Call Control s m urojs S Ideo ssoideyD ie p s S1 1eoyuea ORCC E 3 Ex d r Errrrrr j z ecr o PLL E oge jenaapA uL LLL LiL y 1 Ac Em eD er ITA a s S LLrLLL f je Bue pemagpA fp LL LL L d JE eouwsi LLELLLLLL E TE HLLELLLLLL a aee e Eje S5 M BhbeLLLLLLL 4 ig sf Ils ee ee L i 2 Hi FI o ESI ar d lt f i i s qs 2a JE lt f a a io S f 2 al E S PE Ds 3 APPLY When Setting action has done Apply that to finish setting 500 all center Dial Conference x Q fuii 600 Hangup APPLY As the below picture shows virtual number group that consists of number 500 in group When extension that allows permission to use this virtual number group calls number 500 Plextel will send your call to conference room NO 600 Virtual Number Virtual Number Group Add New Group Group Name call center del 500 1 Dial Conference 600 e 2 Hangup null Ada All actions in virtual numbers feature will explain lat
34. use or Busy Take To shows talking agent number Priority shows the importance of this call Call Taken amount of incoming call It will be resetto be zero when reloaded Last State sec free time gap from last call start with 1 when hung up Last Call Call duration of last call LoggedInTime Last agent login time Only agent login not include SIP agent Pause You can do Pause when you would like to avoid receive the call no matter you are logged in until you do unpause There are 2 ways to do 1 Agents pause his number by himself See how to press the dial pad at menu Call Features gt gt Feature Code System Setup 2 Pause from web interface individual agent pause ON e Chapter Chapter 8 Call Center Uugo WU Pause all agent from each queue UnPause cancel pause individual agent UnPause All cancel pause agent frome ach queue Logoff click to Logoff that agent at um S At menuReport gt gt Realtime Queue Status This screen shows the real time status of queue You can selected the queue from dropdown box above Queue Summaryshows basicstatus of theQueue Queue Detailsshows agentstatus of theQueue both logged in and not logged in Queue Status Queue Summary Queue Details Selected Queue Details Select Queues Queue Agent v Call Limits Waiting Calls Mmm Call Complete Abandoned Call Ring Strategy Service Level yc Weigl 0 1 17 0 0 leastrecent 0 0 0 0 Queue Members Name Agent Name
35. use fax they have to enable the fax mailbox by go to menu extension and click edit that extension WN Chapter Chapter 8 Call Center E 124 Plextel System amp View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension View All Add Follow Me Extension Show All Close All m Display 1 38 From 30 Extension Import Browse Data Import Extension Export _ 20 Report 1 m P G M age ta ea Number TypeGroup Pickup CallFrom BLFI RO RINTLangAP poe DIDFollowmeRoaming UserEmail Vmail Fax 1000 0n sip Default Default Default Ss a ela ane 2 nicrora hotmail com Call Control 1001 twosip sameeren Re d P Ih x tha lv 360 4 email amp company com a 1002 sip Default Default DefaultDefault Default Default E A Conference 1002 poise eng test1234 x 4 x x x none x Features Code System i Ep WERDE o x V v x Thai x none x d Setup r pouces WOES m Mp Defauit Defauit Defaut v w w x Thai x snom300 x d Go to enable the fax mailbox and change to Yes Fax Mailbox Enable Fax Mailbox Send Fax Message Notification To Email Yes Y lt Attached Fax File To Notification Email Yes Send Voicemail Notification For Incoming Fax Yes Fax Mailbox Size 20 Ne Chapter Chapter 8 Call Center To send fax you can do it by Center gt FAX PLEXTEL E Plextel System Show All Cl
36. x none 7 X E mi sip De fault Default Default Mw hale nae e E ania sp Default Default DefaultDefault Default Default 7 geni pg eon ace r 4 As the above picture number 1003 has set mailbox you can listen your voicemail But if the mailbox has not set you can edit or create the new one following this below example UA Chapter Chapter 3 System Features Mailbox User Email Address Enable Message Center User Login Yes aoe Halmo Enable Voicemail Box Enabled Send Voice Message To Email Yes No Voice Mailbox Description Voicemail Password fix Voice Mailbox Size messages mm Fax Mailbox Enable Fax Mailbox No Send Fax Message Matification To Email Yes Attached Fax File To Notification Email Yes Send Voicemail Notification For Incoming Fax Yes Fax Mailbox Size 20 hd This picture show the part of configuration about the extension that you can set voicemail configuration This part has not shown if you don t be enable mailbox Phone Lock You can lock your phone automatic by refer to your mailbox password for each phone When user is not at his her seat it can protect another person use his her phone You can press 99 to lock your phone Then system will ask your password After you send the correct password you can choose between press 1 to lock your phone and press 2 to unlock After you hang up System will be set the phone as you choose Wh
37. 01 2002 2003 Page 1 Delete Selected Level3 gt 90866171905 If we would like to see what extension have been set follow me we can see at menu Extensions gt View All amp E OO Chapter Chapter 2 External Line Configuration 2 1Voice Interface Hardware This menu is the most important part of the system and it should be setup at begining because this part is the interface part between IP PBX and PSTN PSTN channels can be classified into 2 types as following 1 Analog Channel The telephony line inform of copper line with RJ11 connector There are 2 types of modules 1 1 FXO Interface Connect with PSTN line 1 2 FXS Interface Connect with normal analog telephone In term of PCI analog telephony card there are many types which have been classified by number of ports FXS or FXO used Kiom ard 12 Ports Card 2 Digital Channel Digital telephone system which in Thailand the popular one is called ISDN PRI or El and there are 30 channnels concurrent call per 1 line Due to IP PBX system to implement El system we need El card which one card can be reached 4 El line depends on requirement ND Chapter Chapter 2 External Line Configuration ds 4E1 Channels 1 E1 Channel 2 E1 Channels Next to configure card go to menu Voice interface gt Voice Interface Hardware then we press on Detect Hardware the system will show detected card which is put in pci slot on this moment Plext
38. 010 C 2010 06 02 ALL m Outgoing Call Entering Queue Check Voicemail Enter Conference Root Agent Login Normal Call Leave Voice Park Call Park Call Pickup seconds Features Code Incoming Call Queue to Agent Agen Attended Transfer Blind Transfer Normal Call APPLY January 2010 C 2010 06 02 Jun 2010 2010 06 15 ALL wv Seconds ALL uS ALL he ALL he APPLY ON oO Chapter Chapter 3 System Features Data Filter Time Range Description Direction Group Incoming Type Outgoing Trunk Source Number Destination Number Call Duration Disposition Disposition details Last Apo Context Set Incoming Type Data Filter Time Range Description Direction Group Incoming Type Outgoing Trunk Source Number Destination Number Call Duration Disposition Disposition details Last Apo Context Set Outgoing Trunk Janua ry 2010 f 2010 06 02 ALL ALL ALL Defaults Default eng poset Votest1 ALL ALL ALL ALL Janua ny 2010 f 2010 06 02 ALL ALL ALL NONE group extension ivr voicemail conference queue custom application fax callerid routing 0506 iJun 2010 bd 2010 06 15 Seconds APPLY 7 Jun 2010 w 2010 06 15 ii Seconds APPLY l OO Chapter Chapter 3 System Features Data Filter E January 2010 v Jun 2010 v C 2010 06 02 2010 06 15 Description ALL v Direction ALL b Gr
39. 4917 byte e E USR_IN from 1007 to 1008 20 10 06 28 13 30 54 gsm 2010 06 28 13 30 54 25113 byte E s USR_IN from 1008 to 1007 20 10 06 28 13 31 36 gsm 2010 06 28 13 31 36 29865 byte ED USR IN from 1000 to 100982010 06 28 15 42 37 gsm 2010 06 28 15 42 37 85239 byte m E USR_IN from 1000 to 1009 20 10 06 28 15 43 42 gsm 2010 06 28 15 43 42 103356 byte ED E USR_IN from 1007 to 1009 20 10 06 28 15 44 33 gsm 2010 06 28 15 44 33 19074 byte E s USR_IN from 1004 to 1009 20 10 06 29 09 28 50 gsm 2010 06 29 09 28 50 49467 byte ED Ez USR_IN from 1004 to 1009 20 10 06 29 09 31 04 gsm 2010 06 29 09 31 04 26895 byte ED E USR_IN from 1009 to 100 4 20 10 06 29 09 55 19 gsm 2010 06 29 09 55 19 9669 byte ED el Page 1 m Delete Selected Download Selected CopvtosvB MovetosvB _ Cancel nO e Chapter Chapter 7 System s Sound Files Manage the sound file You can set the date range and condition from filter menu NONE Select all SIP Trunk Select only the call recorded from SIP Trunk ZAP Trunk Select only the call recorded from ZAP Trunk PSTN USER Select only the call recorded of specific extension QUEUE Select only the call recorded in queue CONFERENCE Select only the call recorded from conference room AGENT Select only the call recorded from specific agent in queue Then selectFROM TO orBOTH and specify the number And press select button It will appear the result as picture below Call Recordi
40. 60 5H0OM370 5HOM820 SNOMS21 5HOMS70 Yealink T12 Yealink T18 Yealink T20 Yealink T22 Yealink T26 Yealink T28 HT titi t 4 SNOM Phone Update policy auto_update SNOM Setting Refresh Timer mins O never refresh Ln Phone Username For SNOM admin Phone Password For SNOM DO Phone Interface Password For SNOM DUO Yealink Phone update policy Power on Repeatedly Yealink Setting Refresh Timer mins for Repeatedly rules 1 Admin Password for Yealink Don APPLY Note This features required functional DHCP server to enable this feature on external DHCP server DHCP option 65 must be tpa e ipaddress autoprovision You can browse firmware for each IP Phone series that you want and upload it After you reboot your IP Phone it automatic update firmware 5 13 SSH Terminal This feature is in menu Advanced gt SSH Terminal 55 H Termin zi So Chapter Chapter 3 System Features amp hitp 192 168 0 124 libs ssh php Windows Internet Explorer 2 a wh S http 192168 FA gt X Google SSH Server Alias 192 165 0 124 Connected to server running S3H z pens5sH 4 3 server s hostkey issh rsa fingerprint openssh md5 fa f 5 89d d56 37 55 af 8z ch b6 654d ba la Q0e 9e lf bubblebabble xugof karaf zorah sasog vorif zutev kupim lycah docof zebyk cixu File operations disabled server identity can t be verified 192 168 0 124 login root roote1s 168 0 124 s
41. Name s Additional Setting We have to assign these following Channel Number Assign this related with detected hardware like sample start from 1 15 16 for D channel signaling and 17 31 Trunk Name Input name of this trunk Clock If we generate clock select Master otherwise select Slave To perform this menu completely we have to add 1 15 as beginning then click APPLY and select Add Digital Trunk again to add channel 17 31 like this example Ar Chapter Chapter 2 External Line Configuration PSTN Trunk Setting View Trunk Add Digital Trunk Add Analog Trunk Advanced Setting Dahdi Interface Setting Interface Type digital 1 Interface Setup Channel Number 17 31 Channel Group Mone Trunk Name trunk dahdi Trunk E1 APPLY Cancel When adding complete the following screen will be shown PSTN Trunk Setting View Trunk Add Digital Trunk Add Analog Trunk Advanced Setting Page 1 bd Trunk Name Description Interface Type Channel Edit trunk dahdi Trunk E1 digital 1 15 e 17 31 E Delete Selected This table present configured value assigned from service provider in Thailand PRIDialplan PRI Local Dialplan International Prefix National Prefix Relax DTMF TOT unknown unknown 00 0 Yes True unknown unknown 00 0 Next Go to menu Outgoing Call Add New Outgoing Call nN Chapter Chapter
42. PLEXTEL IP PBX USER MANUAL Version 2 1 Release 03 03 2011 Chapter CONTENT Chapter1 Extensions Management 1 1 Group Manager 1 2 Add Extensions 1 3 Add IAX Extensions 1 4 Add Analog Extensions 1 5 Add Follow Me Extensions Chapter2 External Line Configuration 2 1 Voice Interface Hardware 2 2 PSTN Trunk Setting 2 3 SIP Trunk Setting 2 4 Gateway 2 4 1 GSM Gateway Integration 2 4 2 Setting Gateway to work with Soundwin 2 5 Site to Site Setup Chapter3 System Features 3 1 Conference 3 2 Feature Key Call Parking 3 3 Paging 3 4 Virtual Number Chapter4 Incoming Line Configuration 4 1 Schedule 4 2 IVR Interactive Voice Response 4 3 Incoming Call Setting Chapter5 System Management 5 1 Manage System Administrator 5 2 LAN Network Setup 5 3 WAN Network Setting 5 4 HA Setup 5 5 FIREWALL NAT Setup 5 6 DNS Setup 5 7 Dynamic DNS 5 8 DHCP Server 5 9 Backup amp Restore 5 10 License Management 12 15 16 19 22 30 32 32 38 41 43 47 53 56 59 61 73 76 79 79 80 80 81 82 82 83 83 N Chapter 5 11 Call Details Record 5 12 Auto Provision 5 13 SSH Terminal 5 14 Asterisk CLI 5 15 Screen pop up Account Chapter6 System Monitoring 6 1 Show Status 6 2 Show Graph 6 3 Service Status 6 4 List DID Number 6 5 Phone s Connection Status 6 6 Phone Status Panel 6 7 Active Call Status Chapter7 System s Sound Files 7 1 Create Voice 7 2 Call Re
43. Spy P3 mmol Call Parking Parking Number mo S Parking Position pmi o peo Max Parking Time nme ooo Transfer digit timeout B Features Key Mapping Features digit timeout msz Bo Cal Pickup E a Extensions Pickup Ft Blind Transfer v Attend Transfer f b Disconnect E n One Touch Record B voicemail mo Roaming Staton Register Dial i Out Prefix Restore Default You would like to send fax to number 1003 and fax prefix is 33 You have to press 331003 to get fax to of 1003 R3 2 Chapter Chapter 8 Call Center In case of using external fax you have to set the outgoing call first And change the call control to enable sending out Call Control fT status abcd Fogga test_site it test_ivr xi jig gaala 9 9 9 9 1 dss STP kL 3 11313113 4 5 2 a conference mT 3 nnn D SS perks 3 23 3 1313 SESI SI testtttttttttttt 310 x svirteal engs E Bcc n n n n E 3 31313 2303 3113 virtual call a Cr cun 0 9 71 31 ECRIRE Faa st egent br 999559715 Pavine 4444 nnnm pem rr 2133 xm ESSE STI EN Ud udi cL ud T CICE Page 1 APPLY I Extensions Group Outgoing Call Call Features Site to Site Queue IVR FAX From the picture above you have to change the permission of external fax identified in yellow tab to allow call out via PSTN Internal user who would like to
44. X Advanced Setting Network Setting User Manager Screen pop up Account HA Setup SSH Terminal isk CLI Auto Provision External Storage Update Version This menu uses for the system administrator to access the shell from webpage User can use to this shell and input the command and getting display from this shell Eg Input sip show peers for display the online extension NI MO Chapter Chapter 3 System Features Name username 1S Dyn Nat ACL Port Status 4000 Unspecified D o Unmonitored ipsite_deded dsds Unspecified 5060 UNKNOWN d 060 UNKNOWN 5060 Unmonitored 5060 OK 87 ms 5060 41056 OK 106 ms UNKNOWN 9006 9005 ified ified i j UNKNOWN 30n0 52 216 D 24671 OK 106 ms Unsp ES UNKNOWN Uns ied N 38671 OK 108 ms 1007 Unspecified i UNKNOWN 1006 1006 68 0 2386 5060 OK 14 ms 1005 ecified i UNKNOWN w XO Chapter Chapter 3 System Features 5 15 Screen pop up Account This menu uses for create the account to use with Screen pop up API Go to menu Advanced gt Screen pop up Account then select Create Screen pop up Account Screen pop up Account View Screen pop up Account Create Screen pop up Account Screen pop up Account ENABLE Username ABCD Password 1234 Permit Range Network ID 0 0 0 0 Subnet Mask 0 0 0 0 APPLY Cancel CheckENABLE box and specifyUser Name and Password for thisAccount then click APPLY You will get an account f
45. appear the textbox to enter default fax email address 5 Fax Type external Fax Routing 5 Default Fax email address orwards fax to internal users Select the extension to forward the fax whenever the system received the fax After finished setup virtual fax device click at view virtual fax You will see the detail of that virtual fax device normally it will show running and idle Virtual FAX Device Setup Edit virtual FAX Device Add virtual FAX Device Fax Status Fax group Fax phone Local Number of ring before Default fax email Fax name name number identifier answer TI address Edit Fax tesb 2 external 1008 poise 1 external e Pagel Delete Selected You can see the real time status of the fax by click at Fax Status Ne Chapter Chapter 8 Call Center Virtual FAX Device Setup Edit virtual FAX Device Add virtual FAX Device Fax Status Fax 5tatus Modem Status test_internal 1009 Running and idle Fax_test 1008 Running and idle JID User File Destination Page Dials TIS Status x In case of using internal fax you have to know the fax prefix of that number by go to menu call features gt feature codes Features Code System Setup Call Center Code Agent Login permanent a Automatic hk Agent CalBack Login f RN Agent CalBack Logoff ii Pause Agent Prefix dd EN UnPause Agent Prefix n3 ooo Transfer to Agent Prefix EN Whisper hb Private Whisper e Channel
46. as designed IA X protocol which run on only one port 4569 and can save 50 of bandwidth if compare with sip To add IAX extension go to menu Extensions Add IAX Extension the following screen will be shown Ne Chapter Extension Manager View Extensions X Add SIP Extension X Add Multiple SIP X Add IAX Extension X Add Analog Extension X View All X Add Follow Me Extension X Add IAX Extension Phone Setting Group Name Phone Number Caller ID Password Enable BLF Phone IP Address Codec Video Codec Phone Monitor IAX Additional Setting CallFeatures Ring Timeout Pickup Call from Record Incoming Calls Record Outgoing Calls Default Language Allow Roaming Station Feature Mailbox User Email Address Default Default Default gt So 5 no v dynamic v Iv G 711u M G 711a csm T G 729 G 723 1 Tipe Speex Ipc10 adpem 6 726 H 261 H 263 H 263p H 264 yes v I Allow calling user to Transfer T X I Allow called user to Transfer t X I Allow calling user One Touch Record W X I Allow called user V One Touch Record w X Generate a ringing tone r X Provide Music on Hold m X 30 v Default Default Default poise eng test poise sale sale C Yes No C Yes No Thai v No v m Enable Message Center User Login NS v Voice Mailbox Enable Voicemail Box Enabled Send Voice Message To Email C Yes No V
47. ateway Name Number Account Default Language Password IP Address Codec dtmf mode Extension Monitor Concurrent Call Support Enable REINVITE NAT Support CallerID Number CallerID Name Record Incoming Calls Record Outgoing Calls APPLY Cancel a o English ENEENN dynamic I G 711u lv G 711a GSM G 729 G 723 1 iLBC Speex lpciO adpcm G 726 rfc2833 Y no a default default a a Yes No f Yes No Name Input trunk name related with Plextel Number Account Input a Number or Account with can not same as defined extension in Plextel P9 c4 ee d ue Codec Define codec type Default Language Input default language for this trunk Password Define password which gateway have to use this password to register IP Address Input IP Address of gateway normally we set to be dynamic dtmf mode Define dtmf mode used for this gateway Concurrent Call support Input maximum call support which depends on number of ports of this gateway Example we use gateway with 4 FXO so this value will be 4 9 Enable Reinvite Define packet type to be Reinvite 10 NAT Support If this device is working behide NAT we have to set NAT yes 11 CallerID Set caller id to be default value 12 Record Incoming Calls Allow recording incoming call 13 Record Outgoing Calls Allow recording outgoing call a Chapter Chapter 2 External Line Configuration NO PART 2 INCOMING
48. ation Pattern OM Number of digit s to strip Dialin Prefix Pattern Destination Pattern Optional mom i Number of digit s to strip Dialini Prefix Pattern Destination Pattern3 Optional bn Number of digit s to strip Dialing Prefix Pattern Destination Pattern4 Optional i Number of digit s to strip Dialing Prefi Patter Destination Patterns Optional ska a Number of digit s to strip APPLY Cancel Trunk Name Input trunk name Remote IP Address Destination IP Address normally we use Static and define its IP Remote Password Input password for remoted site Local Password Input password for registration from another site Codec Used Select codec type Destination Pattern Define call out destination pattern Dialing Prefix Input prefix no Pattern Input pattern Number of digit s to strip Input no of digit to strip J gt Chapter Chapter 2 External Line Configuration E When we have done both sites the following screen will be shown Site to Site Setup View Site Site ta Site Setup Site to Site SIP Display 1 1 from 1 Trunk Remote IP Destination Edit a Name Address Pattern E test site 192 168 0 100 12x 3 711a G 711u 5peex G5M iL BC G 729 G 723 1 adpcm lpc10 e Page 1 Delete Selected Cancel We can check registration status at menu Phone Connection Status Phone s Connection Status
49. ax No Fax Mailbox Size 20 Chapter N Contact Information Picture Browse Business Phone Home Phone Business Fax Mobile Address Note APPLY Cancel 1 5 Add Follow Me Extension Follow Me here means assign forwarding when some one call this number and no response in specific time we can assign automatically forward in this menu To set Follow Me go to menu Extensions gt Add Follow Me Extension the following screen will be shown Finta Sakae x Extension Manager exte ystem View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension f iew All Add Follow l Me Extension Show All Close All Add Follow Me Extensi Status gt Re Extensions Number None G Man Enable yes v Music On Hold Default Extensions First Level Number Dial Timeout Eo Call Control E Number i l 2 3 P Call oo Second Level Number Sounds Dial Timeout BO Incoming Call Number uo zt ch Outgoing Call Third Level Number mede Dial Timeout B0 IVR Number ERN xb x 00 Site to Site Setup as APPLY _Cancel Voice Interface Log Advanced There are three levels of forwarding if First Level can not answer can not answer on time Dial Timeout line will be forword to Second and Third level automatically ON Chapter All parameters can be explaine as these following Extension Number Input specific extension which
50. ay to to 31 December Saturday Config Exwonime 00 backup every o0 02 gt 02 00 am of every day backup every oo 15 10 E ls 03 00 pm on the 10th of every month backup every 30 18 15 February 06 30 pm on the 15th in February backup every 30 t July Monday every hour at minute 30 on every Monday in July Backup type Choose the method toBackup full backup Backup all files increment backup Backup only the new file which never backup in the past set minute from set hour from 00 00 to 49 to 23 Example move Backup the files and delete those files in the system File older than Backup only the older than selected day CompressEnable the compression for backup file It will represent in zip file backup nowClick to createBackup file from the specified backup properties After finished setup the external storage you can go back to voice record backup select the destination andclick the backup button It will display the popup screen as the picture below This screen will show the status eg Filename quantity of the files size location etc http 192 168 0 124 modules schedule backup sbackup php Windows In f S B http 192 168 0 124 modules schedule backup sbackup php Start copy tmp backup 2010 09 06 16 14 16 zipcopy 191 files and compress 2010 09 06 16 14 16 Copy Full Backup and Compress 191 file Complete var www html modules
51. beledof each unit Phone s Connection Status SIP No Number Name Callerid IPaddress Natsupport VideoSupport Status Type 1 4000 6 0 Unmonitored SIP 2 sipsite_wwwww e UNKNOWN SIP 3 trunk 95 sip asdf 0 0 83 97 0 Unmonitored SIP 4 3004 3004 o UNKNOWN 5 3003 3003 0 io sr amp 3002 3002 e NENNEN cr 7 301 3001 0 NENNEN sr 8 3000 3000 o UNKNOWN r 9 1144 1144 0 NENNEN sr 10 1119 1119 e NENNEN sip 11 1010 1010 6 NENNEN cr 12 1009 1009 192 168 0 190 e OK 56ms SIP 13 1008 1008 192 168 0 214 e OK 109ms r 14 1007 1007 192 168 0 204 e OK 85ms SIP 15 1006 1006 o NENNEN sr 16 1005 1005 e NENNEN sir 17 1004 1004 192 168 0 220 9 OK 1i2ms r 18 1003 1003 9 UNKNOWN E 19 1002 1002 e UNKNOWN r 20 1001 two 192 168 0 217 e OK 18ms STB 21 1000 on Thousand 192 168 0 216 e OK 105ms SIP IAX No Number Name Callerid IPaddress Natsupport VideoSupport Status Type 1 server qqqq use Pia 1x 2 6000 6000 NENNEN 1x 3 2000 Mr TTwo Thoudsand NENNEN 1x 4 FaxDSP2 FaxDSP2 127 0 0 1 1 Nie 5 FaxDSP 1 FaxDSP 1 127 0 0 1 DOE 1x2 PSTN No Number Channel Alarm Type 1 1 No Alarm FXO ri 2 No Alarm FXO 3 3 No Alarm FXO 4 4 No Alarm FXO 5 5 No Alarm FXS From the picture above there are the colored labels at the status column You can identify from red colored whether it is not available and green color with the response time whether it is available OO O Chapter Cha
52. below After finished these settings the incoming call which CallerID matched to the settings will be route to the specified destination Extension 1000 You can apply this feature for the agent who is the steady customer He will have the hotline to this agent CallerID Routing View Routing Rules Add New Rules Default Rule Rule Name default amp Group Name test CID Rule Name test CID Destination extension 1000 DataImport CallerID Routina Export No CallerID Note Edit Delete 1 026568598 poise rd 2 026568597 poise rd Add New CallerID APPLY _ Cancel Then configureIncoming Call Incoming Call View Incoming Call Add New Incoming Call Add Incoming Call Trunk trunk dahdi test PABXJink Description Support DID no Y Replace CallerID Extensions Ring Timeout sec Ap Add time based handler Actions When Working Time Destination jy Value ttttttt Y Remove Cancel From the picture above Every incoming call will check the rule from CallerID Routing If it matched to any rule It will go to that destination If not it will follow the rule at incoming call Actions ON Chapter Chapter 10 CallerID Routing amp Call Back 10 2 Call Back Call Back is a function for automatically call back This feature will check the CallerID of the customer whether it matched to any rule in the CallerID routing It will hang up the customer call and call t
53. better Agent Rest Time sec Maximum Queue Size 0 infinity Report Hold time to Agent Announce Queue Information Every sec Announce Estimate Hold Time To Caller Recording Format Allow user to enter queue when no AGENT Yes No Strict Remove Caller from queue when no AGENT Yes No Agent Members Add Multiple Select Agent Members None Add Agents Queue Name Specify the Queue name Announce Play the sound prompt before coming to the queue Allow direct call from this queue Enable to allow dialing to specific extension from user s dial pad while waiting the call This menu has to setup to Incoming call and Call control first p e e Chapter Chapter 8 Call Center Music On Hold Specify the sound prompt to be the music on hold while waiting the call in the Queue Ring Strategy Type of call distribution to agents Ringall Ring every active agents at the same time Roundrobin Ring each agent as loop Leastrecent Ring the agent who has longest free from receive period first Fewest calls Ring the agent who has fewest received the callfirst Random Ring randomly Rrmemory Ring as loop and remember the last position of agent then go ahead Auto Pause Agent Pause Agent automatically if he doesn t answer the call in time Agent Ring Timeout Set the expire time for ringing Enable Ring when SIP Agent in INUSE state Allow call waiting during call Retry all agent ring wait time S
54. call and IVR Type of call distribution Type of queue 1 Agents login permanently and wait for the call with their headset until the call has come Agents will listen to the music on hold all the time 2 Agents can login off by their phone If there is any call to the call center system It will ring at their phone How to create call center agent Go to menuCall Features gt gt Agents gt gt Create Agents Agents Manager View Agent Create Agents Advanced Config Add Agent Agent ID Agent Admin Password Agent Name Agent Group Number APPLY Agent ID Number to identifyagentfor logging into the system Agent Admin Password Password forlogging into the system Agent Name Specify theagent s name Optional Agent Group Number Specify the group number ofagent Then clickAPPLY to createagent WwW e aa Chapter How to createQueue Go to menu Call Features gt gt Queue gt gt Create Queue Queue Manager View Queue Create Queue Add Queue Queue Name Announce queue thereare queue callswaiting queue holdtime queue seconds queue youarenext queue thankyou Allow direct call From this queue no Music On Hold Default v Ring Strategy ringall Auto Pause Agent Service Level Statistics sec Agent Ring Timeout sec Enable Ring Timeout Reset BETA Enable Ring when SIP Agent in INUSE state Retry all agents ring wait time sec Queue Weight higher the
55. ce Interface Click at Add virtual FAX Device the screen will show as picture below Virtual FAX Device Setup Edit virtual FAX Device Add virtual FAX Device Fax Status Fax Properties 0 Fax name Fax test 0 2 Fax Phone Number 1009 3 Local Identifier pie Company Mame 4 Number of Rings before answer 1 5 Fax Type internal 7 Forward fax to Internal Users 1002 I 1003 dM 10068 e001 1000 3000 3001 3002 3003 3004 1007 1005 3009 5008 9007 90068 s3005 59004 3003 9002 c N Fax name Specify the name of this virtual fax device Fax Group Name for Outgoing FAX Select the user group of this fax device However you have to create the group at the first time by select new in the dropdown box and specify the group name for Outgoing FAX new Y internal Add Then click add the new group name will be added to the dropdown box So you have to select it again 1 Fax Group Name for Outgoing FAX internal del FAX phone number Specify the phone number of this virtual fax device Local Identifier company name Specify the company name Number of ring before answer Select the number of ring time for receive the fax Fax Type Select the fax type Internal This 1s the virtual fax device using in within the system External This 1s the virtual fax device using with other system Eg Sending fax outside by PSTN or VoIP In case of selected External fax It will
56. cense at menu Advance gt License Management License Setup Serials Number 00P0 27L0 0EX0 T015 L047 P028 License Details 16 06 2010 Client 100 Remark demo License Details 15 05 2010 Client Remark License Details 13 05 2010 Client Remark Total License 100 License File Browse APPLY WW OO Chapter Chapter 3 System Features From the above picture it shows number of license is 100 licenses If you want to add more license you cofitact to sale of poise technology and they will send license to you 5 11 Call Details Record CDR about the telephone system such as incoming call outgoing call You can see this menu at upper tab of plextel software CDR is from Call Details Record that is the vital part of VoIP telephone system because it records all details Home ViewCDR DataFilter Page au 10 11 Call Date 2010 06 30 Normal Call 11 33 17 2010 06 30 Normal Call 11 32 59 2010 06 30 Normal Call 11 32 16 2010 06 30 Normal Call 11 31 06 2010 06 30 Normal Call 11 30 14 2010 06 Internal Internal Internal Internal Internal Normal Call Leave Voicemail 11 30 05 2010 06 30 Attended TransferInternal 11 11 04 2010 06 30 Attended Transfer Internal 11 11 04 2010 06 30 Normal Call 11 10 29 2010 06 30 11 09 39 2010 09 Normal Call Leave 11 02 44 Voicemail Internal Norma Call Leave Voicemail Internal Internal Logout Des
57. cess NTF llow Access WEB Interface llow Access Terminal llow Access PBX Manager KEU bPpPppppD NAT Setup Source MAT Enable Outgoing SINAT Internal Server Setup Destination HAT Enable TCP UDP WAN Port Number Serwer IP Address Serwer Port Number r3 e oy 7 ETE O OO E a a O O E NNMNMAHu O O6 BEN IN DN O ILLE BENE MEM Li ELE INN E O OO EN EN AIA X CO EE IEENN S INIINSSESNN CO OE SS HENNN AI n GN O GG E A O OD E I L1 E CL E HN EE a O O EENEN EE ISSN O ELE BEEN EN NEN Cancel Default Description of these values are following this b i U z Enable Firewall click this to enable firewall Service from WAN PPPOE service list that allow to access from outside A Service from LAN Ethernet service list that allow to access from inside NAT Setup is the NAT setting Internal Server Setup is to set up port forward to login to another server from outsite 5 6 DNS Setup DNS setup can set at menu Advance gt Networking Setting gt DNS Network Setting LAN WAN Static Routing Table DNS DONS DNS Setup Name Server 1 03 144 207 29 Name Server 2 po26 100 1 Name Server 3 Name Server 4 Eee APPLY Chapter Chapter 3 System Features OO 5 7 Dynamic DNS Dynamic DNS will use when your office has no real IP Address You must register with Dynamic DNS Provider before you s
58. cord warning backup record files will take a lot of resources on the IP PBX and it may effect on the voice quality performance on the system please do it after working hour Backup Type copy Backup Location Local Harddisk ni n Create Backup Timer imer From Day Select Date Create New Backup From the picture above these are the description of each fields Backup Type Choose the backup method to CopyorMove If you selected Move It will delete file out of the system On the other hand Copy method willnot delete the file Backup Location Chosse the destination of backup file Local Harddisk Keep theBackup on thatServer You can download that file from the this page USB Harddisk Keep the file to externallUSB Harddisk You have to setup the External Storage to mount the USB Disk first SMB Drive Keep the file to the SMB Drive You have to setup the network drive at External Storage first Create Backup Timer Set the time schedule toBackup automatically From Specify the date and time periodBackup for filter the voice file The picture below 1s the example of Backup Voice record You can choose the date from From then click Create New Backup The backup file will be created and display at Last backups You can download to your computer by click on Download link of each backup file Backup Voice Record warning backup record files will take a lot of resources on the IP PBX and it may effect on the voice quality p
59. cord Files 7 3 Music On Hold 7 4 Backup Voice Record 7 5 External Storage Chapters Call Center Technology 8 1 Queue and Agent Management 8 2 Customer Satisfaction Report Chapter9 FAX System 9 1 Add virtual fax Chapter10 CallerlD Routing amp Call Back 10 1 CallerlD Routing 10 2 Call Back 10 3 External Database Connector Chapter11 Help 84 89 90 92 94 95 96 97 97 98 99 99 100 105 106 107 110 113 118 120 128 130 135 136 Chapter Chapter 1 Extensions Management 1 1Group Manager See Group Menu on the left hand size menu This page is used to classifiy group of extension or users in the system It will be useful to define priority and billing term for any company or organization By default the group that has been created by the system is called Default and please remind that this group can not be deleted Group Manager View Add Mew Group Display 1 3 From 3 EE Default Default Default Default e fj 1 poise eng test eng e Pagel Delete Cancel If we want to add a new group we select Add New Group the following screen will be shown Group Manager View Add New Group GID Husic on hold 37 Default Add Group Cancel Music on Hold is the name of music group which it will be played while calling every extension in this group and different group can be assigned with different music When we input all values we can press Add G
60. cription DirectionThrough Value Features Voicemail Features Voicemail Features Voicemail Last App Hangup Dial Hangup Dial Dial VoiceMail Hangup Dial Hangup VoiceMail VoiceMail Callerrp from cipos 1003 cioe 1006 ios 1006 cipe 1208 cimz 1002 1002 1002 100 1002 SIP 1001 1002 SIP 1001 1002 lt 1002 gt 100 1001 1001 1001 Hill 1001 To Number Number 1002 1009 100 1009 1003 1002 SIP 1003 SIP 1002 1001 1002 1002 Channel SIP 1003 0000000a 50 SIP 1006 00000008 3 SIP 1006 00000007 12 SIP 1006 00000005 1 1P 1002 00000002 10 SIP 1002 00000000 6 Local 1003 Default Defaults Default 3 020f 2 Local 1002 Default Defaults sDefault 25 3142 2 SIP 1002 0000001b 73 SIP 1001 00000019 50 SIP 1001 00000017 41 19 12 19 19 36 ANSWERED NOANSWER NO ANSWER CANCEL ANSWERED NO ANSWER CANCEL ANSWERED CANCEL ANSWERED DurationBillsecDisposition gsm Group Con Default 95 Defaults Default Default Default Default Default Default Default Default Defaults Default Default Defaults Default Defaults Default s Default Defaults ANSWERED CHANUNAVAILDefault NO ANSWER CANCEL ANSWERED NOANSWER ANSWERED ANSWERED Default Default Default s Default Defaults Defaults Default Default s Defaults Default Default Default 5 Mefa de
61. ct the Caller ID whether it matched to the condition You can set the condition by go to menuCall Features gt gt CallerID Routing CallerID Routing View Routing Rules Add New Rules Default Rule Rule Name default a Cancel First you have to createnew rue by click at Add new rule and specify the rule name From the picture below we specify the rule name to be test CID The destination is extension 1000 That means this rule will be route to extension number 1001 Then click apply button CallerID Routing View Routing Rules Add New Rules Default Rule Add New Rules Group Name est CID Rules Name est CID Destination Extension Value SIP 1000 APPLY Cancel After click finish the screen will show as picture below Group Name test CID Rule Name test CID Destination extension 1000 DataImport CallerID Routing Export No CallerID Note Edit Delete Add New CallerID APPLY Cancel Then specify the CallerID number to this rule by click Add New CallerID Group Name test CID Rule Name test CID amp Destination extension 1000 Datalmport CallerID Routina Export No CallerID Note Edit Delete 1 026568598 poise ff 126568537 poise add cancel Add Mew CallerID APPLY Cancel oN al Chapter You can specify the CallerID and click Add button to add number into system when finished you have to click Apply button The screen will show as picture
62. df Preview Del Destination Fax Number Specify the phone number of destination you have to put some prefix or dial pattern here Fax Device Select virtual fax device User cover page Enable to use fax cover If you selected yes it will appear some form to edit fax cover as picture below Use cover page yes Y To NENNEN Company o From CallerID Subject PO Note NN Chapter Chapter 8 Call Center Priority Select the level of importance of this fax There are 4 levels Junk Low Normal High Normally We use normal level Retries times Number of retry time whether it occurs error Resolution Select the resolution of document During sending fax you can see the real time status of that fax by go to menu Fax status It will open a pop up window as picture below Fax status JD UsYou can forward the fax t6 other receiver by go to trent Forwardeand Sefect cos 43 Admin manual SRDVO from 55555 x extension receiver then click ard button Forward fax to Internal Users 7 1001 7 1002 E 1003 7 1006 E 3001 7 1009 7 3000 7 3001 7 3002 E 3003 E 3004 E 1007 El 1005 appa 7 9008 E 9007 7 s006 E 9005 7 s004 7 9003 18002 Foward NJN Ne Chapter Chapter 8 Call Center Chapter 10 CallerID Routing amp Call Back 10 1 Caller D Routingis the menu to manage the incoming call to any destination This feature will dete
63. e sec 1 Wait For Additional Digit sec 115 Ho Input Max Repeat Times Invalid Input Max Repeat Times b Direct Call Menu Automatic Dial Number Number Priority WhatToDO Value 1 i Dial Group Defaults MDefault s Default 2 Dial Extension serial 1000 amp http 192 168 0 124 libs ivr nona addnumber phprname main When you add what to do once time it shows display like the below picture AO Chapter Chapter 3 System Features Add WhatToDo The select box has a drop down list You can select many actions in list Dial Group Dial Extension serial Dial Extension all Go to Queue Re Dial Dial Conference Leave Voicemail Playback Sound Hangup Repeat Menu Goto Menu Goto Previous Menu Set Language Announce Call Number Wait Follow Me TRANSFER PABX Call Custom APP Goto Custom APP Dial External Line Each option is the action that you must assign to IVR Before setting this you must learn about details of all action because some actions need to use together In this version you can set many actions to relate with sound file All action can be explain following this 1 Dial Group B nain Om tS peGukssssDefautsesDefauk A B AddWhatToDo on Ho Answer AddOnAnswer on Unavailable AddOnUnavailable APPLY This action is set to dial group by refer to group list That time is the ringing timeout and the last box is to select group Notice that it has 2 options There are On No A
64. e we can select group if we want to allow call pickup all phones in that group from this extension Anyway this menu allow us to select more than one group Default Default Default Poise IT Programmer Poise TT Engineer Pickup Call From Record Incoming Call If we select yes the system will record all conversation when there is incoming line to this phone To see recorded file go to menu Sound Call Record File Record Outgoing Call If we select yes the system will record all conversation when there is outgoing line from this phone To see recorded file go to menu Sound Call Record File Default Language Select the default language which it will be displayed in voicemail conference and any provided system Allow Roaming Station Feature Select yes to allow registration from other phone To use this feature please see menu Key Features Support Intercom Intercom is the two way communication between 2 ip phone by press only one programmed button so only listed ip phone here can use this function Mailbox If select Enable this phone will have own voice mailbox or Chapter Mailbox User Email Address Enable Message Center User Login 7 Voice Mailbox Enable Voicernail Box Enabled Send Voice Message To Email C Yes No Voice Mailbox Description Voicemail Password fix Voice Mailbox Size messages User Email Address Input email address for this
65. e Default Default Default Password Default Default Default poise eng test Enable BLF poise sale sale By automatically if we don t select any group the system will assign to be default group like Default Default Default If we would like to assign other group we can click mouse on that specific group QO Chapter Password This value is used to assign ip phone password which this password is used to verify when ip phone make registration to the system Enable BLF Click for enable Busy Lamp Field which this function will be available as shown in list menu like SNOM 300 SNOM 320 SNOM 360 SNOM370 SNOM820 SNOM821 SNOM870 Yealink SIP T12P Yealink SIP T18P Yealink SIP T20P Yealink SIP T22P Yealink SIP T26P and Yealink SIP T28P This function is used to monitoring status of another phone if monitored phone show busy status we can see red light at the button which we assign to monitor Codec This menu allow us to select codec type if we don t select anyone the system will assign to be G711u and G711a default codec used in sip protocol Video Codec This menu allow us to select video codec but anyway we should select this by reference from video phone type DTMF Mode This value is the frequency used on this ip phone panel by default in Thailand we use RFC2833 Extension Monitor If we select yes we can monitor ip phone s registry status at menu Status Phone monitor like this example
66. e to server Option TFTP server name the computer that share file to client set IP Address f server IP PBX NY OO Chapter Chapter 3 System Features Client Start IP Address Start IP Address to automatic configure Client End IP Address Last IP address to automatic configure 5 9 Backup amp Restore This feature is to save and restore configuration of system You can backup or restore at menu Advance gt Backup amp Restore Backup amp Restore Manager Backup Restore Restore Factory Default Last backups backup 2010 06 29 08 25 tar gz 22 06 2010 20 25 Download Delete Create new backup Cancel Comment From the example when you click the create new backup button it ll create the last backup file and file name is the date and time of file when it is created You can download file to save as another location on your computer for using restore when system has problem or something wrong Backup amp Restore Manager Backup Restore Restore Factory Default Last backups backup 2010 06 29 08 25 tar gz 23 06 2010 20 25 Download Delete Create new backup Cancel Comment You can reset all configuration by click at Restore Factory Default All configuration will be deleted 5 10 License Management is to add license into system 1 license is 1 extension At first license will be add following customer s requirement If customer wants to add license you can contact to sale You can add li
67. ect 0 192 168 0 140 pis E 1 i 2 ai 3 E 4 m 5 E E 7 E 8 B 9 m Delete Selected Delete All Reset Go to menu Route gt LAN To Mobile Table Input thes following values Position 0 URL IP Address of PLEXTEL IP PBX Callnum a Chapter Chapter 2 External Line Configuration QN PART 3 RECEIVING CALL FROM GSM Mobile To LAN Table Mobile 1 2 Page 1 Hem A J ciD Select 0 2042 r 1 Ls E 2 r 3 r 4 rr 5 ES B5 r y r a r a E Delete Selected Delete All reset Add Mew Position 1 49 ID Ex 0911111111 09117 URL Ex 192 158 0 1 25t dc reset Go to menu Route Mobile to LAN Input these following values Position O CID URL Input number from PLEXTEL PART 2 like following screen Trunk gateway sip test_sys PABX link Support DID yes Incoming DID 202 Replace CallerID PO Extensions Ring Timeout sec 40 WW Chapter Chapter 2 External Line Cc J 2 4 2 Setting Gateway to work with Soundwin Create Gateway like previous part GSM Gateway Gateway View Gateway Add Gateway Name 3000 Number Account 3000 Default Language Password sans IP Address dynamic or Me71u 1a 711a I es O6 729 L1 723 1 Hise E Speex E Ipc i0 E adpcm F G 726 dtmf mode Extension Monitor Concurrent Call Support 1 Enable REINVITE default NAT Support default CallerID Numb
68. efault Default Default x lv t lx A P none 4 2 ud n sip Default Default Default x v v x Thai v yealinkt28 a 4 L Advanced Eu sip Default Default Default x w w Thai v yealinkt26 7 x d 7 e Choose yes allow roaming station feature Call Features Ring Timeout 30 i Pickup Call from Default Default Default poise eng testi 234 Record Incoming Calls Yes No Record Outgoing Calls Yes No Support Intercom E Allow BARGE Call E Default Language Thai Allow Roaming Station Feature 3 3 Paging Paging is the one feature on Plextel System that is a group of intercommunication It call one number that set on paging Then caller can call to that number to talk with other member in paging group You can create paging number at menu Call Features gt paging as the below picture n UA Chapter Chapter 3 System Features Plextel system amp View Paging Create Paging Show All Close All Status Report Group Manager Extensions Fax Call Control Call Features Conference Features Code System Setup New Features Next go to Create Paging tab You ll see this part Call Paging View Paging Create Paging Add Paging Paging Number Phone Members add Multiple Select Phone 9006 Call Paging View Paging Create Paging Add Paging Paging Number Phone Members add Multiple Select Phone After you add member finish you ll see paging membe
69. el Svstem Voice Interface Hardware exiel oystem Current Interface K Detect Hardware padvanced Settings Show All Close All Banc 1 Active Status Status o um Device Type Location Report Interface Type analog Group Manager Port Extensions Fax IL UE ME TELE Call Control selectall Call Features Echo Cancellation Technique Sounds mg2 Save Value APPLY Cancel PSTN Trunk Setting SIP Trunk Setting Mobigate Gateway This previous picture show analog card with 4 FXO and 1 FXS module then we press Apply and the system will show yellow bar at the top screen with wording Click here to Restart IP PBX click it again c N Chapter Chapter 2 External Line Configuration Group Number 1 Active yes Status RED Device Type Astribank Unit 0 Subunit 0 E1 Location usb 0000 00 1d 7 8 Interface Type digital E 1 Interface Range tl Clock Sync Source use incoming SYNC as primary sync source Cable Length 0 db CSU 0 133 feet DSX 1 Frame Type CCS Y Save Value APPLY Cancel This previous show digital channel type and device is asteriskbank external channel bank with USB interface Next select use incoming SYNC as primary source click APPLY the system will show yellow bar at the top screen with wording Click here to Restart IP PBX click it again f your using card is Sangoma you have to set it first at menu Advaced
70. em will show the new one as this below picture o0 N Chapter Chapter 3 System Features Users Manager View users Add user Copy users from extensions Web Username Phone Number Phone CallerID Extensions Web User type Enable CRM CRM User Type Edit E monitor Monitor e user User e admin Administrator Enable Administrator e 1000 1000 1000 SIP 1000 User Enable e 7 1002 1002 1002 SIP 1002 User Enable e 1003 1003 1003 SIP 1003 User Enable e 1004 1004 1004 SIP 1004 User e 1005 1005 1005 SIP 1005 User e 1006 1006 1006 SIP 1006 User Enable e 1007 1007 1007 SIP 1007 User e 1008 1008 1008 SIP 1008 User Enable e 1009 1009 1009 SIP 1009 User e 1010 1010 1010 SIP 1010 User e 7 5000 5000 5000 SIP 5000 User e E 5001 5001 5001 SIP 5001 User e 7 5002 5002 5002 SIP 5002 User e 7 5003 5003 5003 SIP 5003 User e E 5004 5004 5004 SIP 5004 User e E 2010 2010 2010 SIP 2010 User e Add user in menu user manager is to set the permission to edit the data in the future At this time the user can allow to set the value as the admin only 5 2 LAN Network Setup is to set the IP Address of server You need to set it as static IP because all IP Phone must be registered to this server You can set IP Address at menu Advance Network Setting as the below picture Network Setting LAN WAN Static Routing Table DNS DONS DHCP Service Firewall Service NTP Service amp th eth no device
71. er t Iv Allow calling user V One Touch Record W IV Allow called user One Touch Record w Generate a ringing tone r Provide Music on Hold m Call Features Ring Timeout 30 Pickup Call from Default Default Default poise eng test poise sale sale Record Incoming Calls C Yes No Record Outgoing Calls C Yes No Support Intercom L Allow BARGE Call B Default Language Thai Allow Roaming Station Feature No v Chapter Mailbox User Email Address J Enable Message Center User Login Yes v Voice Mailbox Enable Voicemail Box Enabled v Send Voice Message To Email C Yes No Voice Mailbox Description Voicemail Password fix Voice Mailbox Size messages Fax Mailbox Enable Fax Mailbox No v Send Fax Message Notification To Email Yes v Attached Fax File To Notification Email Yes v Send Voicemail Notification For Incoming Fax Yes v Fax Mailbox Size 20 Contact Information Picture ae Browse Business Phone 3 Home Phone ll Business Fax Mobile jM Address Note APPLY Cancel Extension range This value is used to add extension number in range sequencially like 1001 1009 2001 2099 Group Name This value is used to assign group name which assigned group is shown here has been assigned from Group Manager Menu We can use a mouse click on drop down list then all assigned group will be shown like this example Group Nam
72. er 3000 CallerID Name 3000 Record Incoming Calls e Yes LI No Record Outgoing Calls Oves 8 no APPLY Cancel Then we got like following example Gateway View Gateway Add Gateway Page Name Number IP Addresss Extension Monitor Record IN Record OUT RE F 3000 Dynamic Ma N N 3000 Delete Selected Cancel Then we log on Soundwin and go to menu Advanced VolP Basic and make registration with PLEXTEL s assigned number like these following VoIP Protocal Setting Select protocol type as SIP No Imput port number Number Input extension or gateway no Account Input defined account number Password Input defined password number SIP Proxy Setting Input IP of SIP server like following example a Chapter Chapter 2 External Line Configuration OO VoIP Protocol Setting SIP Port Number Password Setting MAX 25 digit Enable Disable SIP Hunting Table Port 1 EI Port 2 SIP Proxy Setting qegeeem o 7 BEES ee use Net2Phone Service Enable JO Disable Click Apply select Register and Apply again then save configuration and reboot If register success the screen will show like this example VoIP Protocol Setting SIP v Port Number Password Setting MAX 25 digit O U Chapter Chapter 2 External Line Configuration Setting Hotline for mapping with DID in incoming call of PLEXTEL IP PBX Hotline Delay Disable Enable Hotl
73. er formance on the system please do it after working hour Backup Type copy Backup Location Local Harddisk Create Backup cum T Tao Create Backup Timer From Day 2010 07 15 Create New Backup 1283759003 2010 07 15 tar az 06 09 2010 14 43 123 bvte Download Removed es Manage the sound file oo C Chapter Ch This is the example of schedule backup You have to click Create Backup Timer It will display the popup screen as picture below This screen allows you to specify the backup time eg Everyday at 14 40 Create Backup Timer 40 14 Internet Protected Mode On Schedule Backup schedule backup backup now LOG Backup Location USB Harddisk otatus OFF backup every O00 15 31 i help Backup type full backup File older than day Compress yes v APPLY reset Backup Location Chosse the destination of backup file USB Harddisk Keep the file to externalUSB Harddisk You have to setup the External Storage to mount the USB Disk first SMB Drive Keep the file to the SMB Drive You have to setup the network drive at External Storage first Status Select to enable or disable Backup every Specify the date and time toBackup You can go to help menu for example as the picture below NO Oe Chapter Chapter 7 System s Sound Files Manage the sound file Schedule bac h set date of the set month of the set day of week month from 01 year January to Sund
74. er on chapter 4 2 IVR A Chapter Chapter 3 System Features OO Chapter 4 Incoming Line Configuration 4 1 Schedule is a list of actions from a set of transactions in database For example All calls go to IVR in the office hour and all calls go to voicemail system when It is out of office hour because at out of office hour has no employees receive calls You can set schedule at menu Schedule tab on left hand side It show as below picture Schedules Manager View Schedule Add Schedule Page 1 f IMI Schedule Name Description Time Range all all Month Date Day Time d d allTime allTime allTime allTime E E Delete Selected You will see the default setting of schedule Al That means this schedule support all times You can add new schedule in this page Schedules Manager View Schedule Add Schedule Schedule Details Name EE Description Add Time Range APPLY Cancel From above picture it has 2 part to set schedule Name is the name of schedule such as working time closed time Description is the wording that explain about schedule Next you add the range time You can add many range times as much as you want to set ON Chapter Chapter 3 System Features Schedules Manager View Schedule Add Schedule Schedule Details D ipti Add Time Ranae Hour Minute Month Da F MonthDa of eek Remove Remove Remove APPLY Cancel
75. es Chapter 5 System Management 5 1 Manage System Administrator is System of Management to set the username and password of all user The person who can access to create and edit this part of system must be the Administrator only And You should set the permission of user cannot allow to edit configuration The below picture will shows login page Login Clear If you login incorrect username and password you cannot access to configure it The default username and password are Username admin Password plextel 5 1 1 user Manager You can set or edit the new username and password at menu Advance gt Manage Admin like as this example picture Users Manager View users Add user Copy users from extensions Web Username Phone Number Phone CallerID Extensions Web User type Enable CRM CRM User Type Edit E monitor Monitor e user User e admin Administrator Enable Administrator e 7 1008 1008 1008 SIP 1008 User e 7 1007 1007 1007 SIP 1007 User e 7 1006 1006 1006 SIP 1006 User e E 1005 1005 1005 SIP 1005 User e 1004 1004 1004 SIP 1004 User e 7 2000 2000 2000 SIP 2000 User e 7 1003 1003 1003 dahdi 5 User e 1002 1002 1002 1AX 1002 User e 7 1001 1001 aaaa SIP 1001 User e 7 1010 1010 1010 SIP 1010 User e 7 1009 1009 1009 SIP 1009 User e Pagei Delete Selected picuture If you want to edit the username and password you click at command Then you can edit that user as below ON N Chapter
76. et the time for waiting until skip to other agent Agent Rest Time Set a break time foragent in case that agent receives too many calls Specify in second Maximum Queue Size 0 infinity Set the maximum incoming call to this queue in the same time Report Hold time to Agent Enable system to say number of waiting call in the queue Announce Queue Information Every sec Enable system to say information of the queue every minute during waiting call Announce Estimate Hold Time To Caller Enable to tell the estimate time for waiting the call for people who waiting in the queue Recording Format Set the file format of voice recording Allow user to enter queue when no AGENT Enable incoming call to the queue incase the agent has not logged in Remove Caller from queue when no AGENT Enable to decline every call in the queue in case every agent logged out Agent Members Add Multiple Add member or agent to this queue Agents can be 3 types Type of agents 1 Specific SIP extension This type suits for the system which has not too much agent in the system 2 Agent login This type suits for the system which has too much agent in the system Agents have not to sit at their phone permanently Agents can login off by their phone 3 External line Agent can be the people who are not sit 1n the office may be mobile phone or other sites To setup priority of agent 1s the easy way to manage the skill of agent who has their specific skill eg Lan
77. et this part Then you will get the username and password and you can setin this menu Advance gt Networking Setting gt DDNS Network Setting LAN WAN Static Routing Table DNS DDNS DHCP Service Dynamic DNS Active Service Provider www dyndns org Host Hame E mail Address User Password Enable Wildcard APPLY Cancel 5 8 DHCP Server is to set server to auto configure IP Address to clients or other devices You can set DHCP at this menu Advance gt Network Setting gt DHCP Service Network Setting LAN WAN Static Routing Table DNS DDNS DHCP Service Firewall Service NTP 5 DHCP Server Configuration DHCP Leased Status DHCP Server Configuration iv ENABLE Subnet Value i32 488 0 0 Domain Name pextel SubnetMask Value 255 255 255 0 Gateway IP Address 192 168 0 22 Primary DNS Server F Secondary DNS Server 20 3 144 207 49 NTP Server 192 168 0 22 Option tftp server name 192 168 0 124 Required For AutoProvision Option bootfile name utoprovision snom htm Client Start IP Address Client End IP Address 192 168 0240 APPLY Cancel Subnet Value IP Address Network Domain Name Subnet Mask Value Subnet Mask J Gateway IP Address You must set your IP Address of Gateway same as IP Address of Server IP PBX Primary DNS Server Secondary DNS Server NTP Server set it same as IP Address of Server IP PBX to synchronize tim
78. guage or performance of that agent d ln Chapter Chapter 8 Call Center Agent and Queue management and monitoring Go to menuReport gt gt Realtime Agent Status Agent Status Manual Agent CallBack Login Select Agent 102 v Select Extension 9009 v Ackcal false v WrapupTime 5 login Agent z Talk Call Last State Last Queue Agent Nen LoginChannel Status to Penalty Taken sec Call LoggedInTimePaused Queue Agent Agent 102 John n a Unavailable n a 1 1 55 secs 13 42 48 00 00 00 NO UUo Do Queue Agent Agent 101 Peter n a Unavailable n a 1 0 0 secs 00 00 00 00 00 00 NO UWUob 0 i Busy Paused e In use 2 Ringing d Not in use Unavailable Invalid From the picture above there are 2 queues using in this system Queue Agent has 2 members 101 and 102 and Status isUnavailable The status tab shows in grey colored It means that agent has not logged in to this queue Queue SIP has 2 members 9008 and 9009 We have not use agent with this queue But we fix the extension to this queue The green colored tab shows online status of that extension and ready to receive a call If the tab shows red colored it means unavailable Administrator can do Manual Agent CallBack Login for the agent at this page by selecting agent number and extension number Then click login button Login Channel shows the extension number that agent logged in only agent login type Status There are 4 types of status Not in use green colored In
79. he customer back automatically to reduce customer s payment To use call back feature You have to set up CallerIDRouting Outgoing Call Incoming Call andCall Control 1 CreateCall Back by go to menuCall Feature gt CallBack gt Add New Rules Call Back Call Back Rule Add New Rule Add Web Call Back Call Back Properties Add New Rule Rule Mame test callb Description call back testing Select IVR to Play business time 1 Specify the Call Back name and select IVR Then click APPLY button The screen will show as picture below Call Back Call Back Rule Add Mew Rule Add Web Call Back Call Back Properties E Rule Name Web Rule Name Description IVR to Play WEB Web URL Edit 7 test_callb call back testing business time Delete Selected Cancel This Features must be used in combination with the Incoming Call rules or CallerID Routing rules and Outgoing Route on Call Control Page 2 Create Caller ID Routing to check CallerID from incoming call whether it matched to the group of Call Back feature by go to menuCall Feature gt Caller ID Routing gt Add New Rules n CallerID Routing View Routing Rules Add New Rules Default Rule Add New Rules Group Name tes cb del Rules Name Destination APPLY Cancel OW e Chapter Chapter 10 CallerID Routing amp Call Back Then go to AddNew Rulesand select function for destination When theCallerID matc
80. hed to the rule It will transfer that call to the destination In this case we set the destination to Call Back feature Then clickAPPLYbutton You will get the table ofCallerIDRouting as picture below Rule Name default Group Name test cb Rule Name pstn a Destination callback test callb Datalmport CallerID Ri 3 2 No CallerID Note Edit Delete 1 10001 ra 2 10002 a 3 10003 e 4 10004 5 10005 Zd 6 10006 e 7 10007 a 8 10008 e Add New CallerID APPLY Cancel From the picture above we have added CallerID number 10001 to 10008 Whenever number 10001 10008 call to the system It will hung up and enter Call back feature 3 SetupIncomingCallandEnable CallerID Based Routing Serviceto check the CallerID and rules It that caller ID follow the rule It will hung up and call back automatically From this example we enter the call back feature with IVR Incoming Call View Incoming Call Add New Incoming Call Add Incoming Call Trunk trunk dahdipstn test L pasxink Description Support DID Replace CallerID Extensions Ring Timeout sec 440 iem Add time based handler Actions Al Tme e pestination custom Application v Value aaa test aaa UJ e Chapter Chapter 10 CallerID Routing amp Call Back aller d 4 SetupOutgoing Call for call out Egcall to02 xxx xxxx or08 xxxx xxxxfro Routingfeature We can set theOutgoing Call at
81. here is some created schedule the screen will appear like this example SN Chapter Chapter 2 External Line Configuration First Schedule Enable Schedule Yes No Time time T business_time Add dahdi tes Other parts we input same as Default route and the next example is the sample screen when press Add First Schedule Enable Schedule Yes No Time business time Enable No Trunk Group Default Outgoing Number Dialing Prefix Digit to Strip dialing option Iv 1 trunkeaSadahdi amp asatest T ag Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option Call Pattern The following picture present call pattern setting which some value shown here is the default value Call Patterns Call Prefix hy Destination Pattern Sr Destination Pattern2 optional iii Destination Pattern3 optional NEN Dial Timeout 40 Concurrent Call Limit for this trunk 100 Strict Time Routing Mo Support DID With This Route No Call Prefix Define prefix of this outgoing rule Example like press 9 to call PSTN press 8 to call international Destination Pattern Define destination pattern Destination Pattern2 Second destination pattern Destination Pattern3 Third destination pattern Dial Timeout Unit of time in second if timeout system will be terminated Concurrent Call Limit for this trunk Define allow maximum concurrent call for this trunk Strict Time
82. ike 701 702 related with define parking position 4 Chapter Chapter 3 System Features Transfer Digit Time Out Unit of time in second that allow users to press each digit for using this feature Feature Digit Timeout Unit of time in millisecond that allow user to press for access any feature Call Pickup In this term we can pick up incoming call by press 8 to pick up any extension existing in same group Normally we have to set permission for each extension at extension menu Porc s Extension Manager exter oystem 4 View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension View All Add Follow Me Extension Show All Close All Status Report Site to Site Setup Manual Config Voice Interface Advanced Display 1 30 From 30 20 Page 1 T Number TypeGroup 1000 on sip Thousand 1001 twosip 1002 sip 1002 1003 sp 1003 1004 sp 1004 1005 sip 1005 1006 sip 1006 1007 sp 1007 1008 sp 1008 1009 sip 1009 1010 sip 1010 Default Default Default deld Default Default Default VK v Default Default Default x v4 V Default Default Default x v Default Default Default 2 Default Default DefaultDefault Default Default x Iv v Default Default Default x vv Default Default DefaultDefault Default Default x y Default Default Default x 4 Default Default Default xlv v Phone x Thai x none X Thai y
83. ine Delay Time Max 20 sec Port 1 number 1111 Port 2 number In this example defined number is 1111 which have to map with menu Incoming Call in PLEXTEL then we input DID to map with Hotline no in Soundwin Incoming Call View Incoming Call Add Mew Incoming Call Trunk Description Support DID yes Replace CallerID Extensions Ring Timeout sec EET c Bl Enable CallerID Based Routing Service Add time based handler ALTme pesmeten Grup e Value Default Default Default This example we discuss on Trunk that receive incoming from gateway sip 3000 have DID as 1111 and perform assigned action In term of Outgoing we create like normal outgoing while we add trunk to be gateway trunk J gt Chapter Chapter 2 External Line Configuration ae 2 5 Site to Site Setup This part we will discuss how to create trunking between 2 sites by Aising PLEXTEL IP PBX while we can select protocol between IAX and SIP 1 2 Cue SIF 4 1 IAX Site to Site 2 SIP Site to Site This screen show site to site setup screen Site to Site Setu View Site Site to Site Setup Site to Site Setup View Site Site to Site Setup Site to Site SIP Add LAX Trunk Trunk Name Remote IP Address Dynamic Remote Password Local Password z Iv G 711u Y G 711a GsM Iv G 729 Iv G 723 1 W iLBC M Speex IM Ipcio M adpom M G 726 Dialing Prefi al Fatter Destin
84. isper you can join to talk with someone that is talking with another person but the person who call from external line will not hear Only the internal line can hear It can help an agent who cannot answer the customer s question You can press 97 and the destination number that you want to join that call For example number 1002 is talking with the customer you ll press 97 1002 to join and advice agent Private Whisper you can join to advice and tell something to agent only but the person who use internal line cannot reply to you You can press 98 and the destination number For example number 1004 is talking with the customer You want to tell something to number 1004 Then you press 98 1004 and tell him her Number 1004 will hear you but customer doesn t Channel Spy You can listen another person talks without the speaker s knowledge You can press 99 and destination number Then system will ask you the password following the below picture 15 Channel Spy lao Password 1234 A Agent Login Number this feature is to be enable agent that I set on menu Call Features gt Agent Roaming Station Register Dial out Roaming is a general term referring to the extension of connectivity service in a location that is different from the home location where the service was registered For example your phone number is 1001 but you must move to another place that has the phone with number 1002 You can roam your number 1001 to NN Chapter Chap
85. iy to match with service provider s promotion like if we have call free promotion for 8 am to 5 pm we can program that this trunk will be first priority to save cost of the company In the beginning we have to assign Default Route in this terms mean assign available trunk that will be applied when other trunks can not used Add Select trunk then click this button Trunk In this drop down menu show all defined trunk in the system we have to select sequencially Default Outgoing Number This value is used only in E1 system to specific outgoing callerid as default if any extension has no own out going caller id the system will apply this value Dialing Prefix Call prefix which this number will not be actually sent out Digit to strip Number of digit to strip that related with prefix Example of create Default Route after press Add Default Route Enable No Trunk Group Default Outgoing Number Dialing Prefix Digit to Strip dialing option V 1 trunk dahdite test T a Adal v Enable Trunk ZAP trunk dahdi test Default Outgoing Number Dialing Prefix Digit to Strip Dialing Option IT First Schedule Second Schedule All values here same as default route these following have been added Enable Schedule Select yes to apply this schedule Time Click at drop down list created schedule will be shown if there is no created schedule we have to create at menu Schedule Topic 4 1 in this manual If t
86. ll to hang up call for calculating cost Disposition shows call status Disposition Details show call status details Group Context shows group name list The low part of CDR database management is to backup database of CDR You can select all or select by time duration 5 12 Auto Provision You can set auto provision at menu Advance gt Auto Provision Advanced Setup Phone Provisioning Advanced Setup Page 1 ASSN Auto Provision is to configure IP Phone by using plextel register This feature supports some IP Phone series For this page you can upload firmware for updating IP Phone look at 1 2 1 add sip extension From above picture it shows phone list that activate auto provision If you have new firmware and you want to update to your IP Phone You go to advance setup and it shows display as below picture Extensions 1000 on Thousand 1001 two 1002 1002 1003 1003 1004 1004 1005 1005 1006 1006 1007 1007 1008 1008 1003 1009 1010 1010 1119 1119 1144 1144 2000 Mr TTwo Thoudsand 3000 3000 3001 3001 3003 3003 0004132F3BB3 0015651150693 0123455 83BB 01234554 AABB ABAA1IT2ZBBB AASAAASAAAAA BBBBBBBBBBBB none none sriom 300 none none none wealinkt28 vealinkt22 wealinkt20 yealinktis wealinkt12 none none none CRNA OO Chapter Chapter 3 System Features Advanced Setup Phone Provisioning Advanced Setup Firmware Selection 5HOM3O00 5H0M320 5SNOPM3
87. m wf E me Bip DefaultDefault DefaultDefault DefaulDefault e y Thaix none v Y dg E me Default Default Default EUIS nne E x d C ae sip Default Default DefaultDefault Default Default Mx thai lx nane v 2 C sip Default Default Default FH aae pem Y amp T sip Default Default Default x fat x Thad f yedin i v ag LIES Im eco x v v vf Thai v yealinkt26 x Y e C T sip Default Default Default x ut gt oe Thes yf yenin vf Y E E sp DefaultDefaultDefault x wv wo x Thai y yealinkt20 7 X Y n e 2000 Mr iax Default Default DefaultDefault Default Default v e TTwo X X X X Tha x none X Thoudsand E tome pemp see x wow w Thai v yealinkt18 j X ad v C a sip poise eng test m x M o thal none 7 v C m sip poise eng test x VV lth lo nme j vl d O sip poise eng test m x v max nme vl Y 3004 sip paoise eng test Default Default Default has wf w e iax Default Default Defautt d This example we can see that Ext 6000 present as iax protol Ae Chapter 1 4 Add Analog Extension Analog Extension is a type of extension that using analog phone connect with analog card FXS port while analog card can be pci card or external device like channelbank To add analog extension everything same as sip extension adding so we can go to menu Extension gt Add Analog Extension the following screen will be shown Exte
88. n E amm a2 1 eating 5555 ie a S DOS t 3 3 7313 3 3 E 1 agent_b1 TU LAM 1parkcarts 3A da anms 51 te 3 23H29 T virtual abcd aid WT CICE FIFIF ri LI iz sli nnnm E E anana 3 E Ann rns dnm Page 1 Ml Extensions Group Outgoing Call Features Site to Site Queue IVR FAX und Chapter Chapter 3 System Features Next we can test conference by using ip phone and press 600 created room the system will ask password if password has been defined then the system will announce number of participants now If we would like to make conference with any person in outside system we can call their mobile phone and transfer line to created room number example like 1 600 while 600 is created room To monitor conference room go to menu Report Conference Status the following screen will be shown Conference Status 1 Conference Room Status 600 7 4 Information for conference room 600 mun f Kick Users CallerID Mute Unmute 4 Status 1001 two 4e G 5IP 1001 00000045 O Mte e M unmonitored 1005 1005 SIP 1005 00000046 ey unmontored This menu can be explained as following 1 Select room that we want to monitor 2 Mute All when we want to mute all participant this button status will change to red and it will be green when we click to unmute 3 LOCK press when we need to block other users to join this room 4 Mute press if we want to mute this person 5 Kick press when
89. n is to read the number that caller enter To Do Read DTMF To VARI Playback Intro MaxDigit unlimited Attempts 0 Y Timeout default B AddWhstfoDo Select To Do as a Read DTMF To You select the variable to keep value Playback is the sound to announce when caller into this menu such as please enter your member s number and press when you finish Max Digit it is the maximum digit that caller can enter Attempts is the number of time that callers can enter their number IVR will repeat this menu to prompt record your number again Timeout is the during time that IVR will count when playback sound finish playing 22 Check Database N Chapter Chapter 3 System Features Description To Do Check Database NONE arci NONE v ARG2 NONE v ARGs NONE Variable VAR1 AddWhatToDo select your database ARGI 3 are the data that you want to compare with database Variable is the value that it returns 23 Verify Variable not exist is to verify the value that you want to check it To Do Verify Variable not exist Name VAR1 v playback Intro To do Hangup Y RetryBeforeExit 9 Playback exit NONE To do ext Hangup Name is the name of variable that you want to check it Playback is the sound file that be played when the value of variable is null To Do is the next action will do when finish checking value of variable if the value is not null RetryBeforeExit is the time of
90. nference Password ES Conference Admin Password E Custom Voice Greeting for this room Mone Enable User Based Conference Mo Record This Conference Room Mo Disable All Announcement MUTE ALL Mo Disable Announcement For Single User In Room Mo Y Announce User Count when Join Conference Yes Y Announce User Join Leave No Enable Voice Menu mode Yes Enable logoff from conference using key Yes Enable MusicOnHold for Single User login Yes Default Enable Monitor Mode prefix Mo Enable Leader Made Mo Conference Leader Dialing Number o Close the conference when Leader exit Mo Run Custom Menu 1 digits Mo APPLY Cancal All parameter can be explaine as following Room Number Input room number Conference Password Input password for this room Conference Admin Password Imput password for admin Custom Voice Greeting for this room Select greeting voice for this room Enable User Based Conference Define user and password for participant Record this conference room If select yes all conversation will be recored and we can check recorded file at menu Sounds Call Record Files conf Disable all announcement MUTE ALL If select yes all announcement will be closed Disable Announcement for Single User in room If select yes the system will close announcement when first participant enter this room Announce User Count when Join Conference If select yes sy
91. ng Files Start date Select End date Select FILTER USER BOTH i004 Display 1 31M Files Date Time Size USR IN 2010 06 29 09 28 50 gsm 2010 06 29 09 28 50 49467 byte USR IN fj 2010 06 29 09 31 04 gsm 2010 06 29 09 31 04 26895 byte USR IN f 2010 06 29 09 55 19 gsm 2010 06 29 09 55 19 9669 byte CONFERENCE Page l AGENT Delete Selected Download Selected Copy to SMB Move to SMB Cancel Call Recording Files Start date elect End date 5 elect FILTER USER BOTH 1004 SHECT Display 1 3 from 3 Files Date Time Size USR_IN from 1004 to 100920 10 06 29 09 28 50 gsm 2010 06 29 09 28 50 49467 byte USR_IN from 1004 to 1009 20 10 06 29 09 31 04 gsm 2010 06 29 09 31 04 26895 byte USR_IN from 1009 to 1004420 10 06 29 09 55 19 gsm 2010 06 29 09 55 19 9669 byte Page 1 Delete Selected Download Selected Copy to SMB Move to SMB Cancel 7 3 Music On Hold You can set the voice to play during waiting the call The voice file should be only mp3 orwav only Go to menuSounds gt Music On Hold The screen will appear as picture below Music On Hold View Music on hold Add new Music on hold Group Upload Music Restart Service Group Name Default Random yes e Voice Prompt Date Time Size Listen 55533 wav 23 06 2010 00 25 27944 byte E macroform the simplicity wav 15 09 2009 02 39 4464220 byte m song wav 25 06 2010 09 25 2918198 byte 4 Page 1 Delete Selected
92. nsion Manager View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension J Add Analog Extension View All Add Follow Me Extension Add DAHDI Extension Phone Setting Group Name Default Default Default v Phone Number a DAHDI Port ox Caller ID a Transmit Volume Gain pho Receive Volume Gain bo DAHDI Additional Setting E Dial Option I Allow calling user to Transfer T X I Allow called user to Transfer t X v Allow calling user V One Touch RecordV W X I Allow called user One Touch Record w X Generate a ringing tone r X Provide Music on Hold m X CallFeatures Ring Timeout 30 Pickup Call from Default Default Default poise eng test poise sale sale Record Incoming Calls No Record Outgoing Calls No enable callwaiting Yes enable callwaiting callerid No enable threewaycalling No Default Language English v Allow Roaming Station Feature No Dy Mailbox User Email Address m Enable Message Center user login Yes v Voice Mailbox Enable Voicemail box Disabled Send Voice Message to Email No v Voice Mailbox Description 2 n U 9 9 Voicemail Password fix IEEE Voice Mailbox Size messages cm Fax Mailbox Enable Fax Mailbox No v Send Fax Message Notification to Email No e Attached Fax file to Notification Email No Send Voicemail Notification for incoming F
93. nswer when no person receive call and On Unavailable When phone is disconnected You can assigned it what to do when 2 events have occurred WM OV Chapter Chapter 3 System Features 2 Dial Extension serial a Dial Extension serial Po a Ej 1000 1 Unavailable AddOnUnavailable This action is to dial to specified extension that you assigned 3 Dial Extension all Dial Extension al po a E 1000 QN ON Chapter Chapter 3 System Features This action is liked a Dial Group but it assign the number and not refer group For example you assign nfimber 1000 2000 3000 to ring at the same time But those numbers are in different group E nain Dial Extension all Dial Extension all EC Dial Extension all Add WhatToDo On Ho Answer AddOnAnswer On Unavailable AddOnUnavailable APPLY 4 Goto Queue E nain Go to Queue he ful 4 Queue Agent AddWhatToDo on QueueExit AddOnFinish APPLY This action is to transfer call to queue On right hand side will show queue list for selection And another part that is On Queue Exit it is to assigned action what to do when no person receive call in queue 5 Re Dial This action is to repeat dial this number again Then it must follow the Dial Group or Dial Extension AO Chapter Chapter 3 System Features E m ain Q po B Defaults Default e Defaut a AddWhatToDo on Ho Answer AddOnAnswer
94. o Support DID With This Route no F APPLY O N Chapter Chapter 2 External Line Configuration 2 3 SIP Trunk Setting Go to menu Voice Interface gt Sip Trunk Setting this menu is used for configure sip trunk like voip service provider while we have to apply for any account from any service provider and bring given information to apply here like Username Password IP Address or domain name SIP Trunk Setting View Trunk Add SIP Trunk SIP Trunk Setting TunkName Description a Type SIP Account Sip Server Address Po Tel Number Username pO Password PO Allow Incomming Yes Concurrent Call Support 1 Optional Number of digit to strip haa Optional Dialing Prefix Record Incoming Calls Yes No Record Outgoing Calls Yes No Default Language th Advanced Setting NO APPLY Cancel All parameter can be explained like these following Trunk Name Define trunk name here Description Input descripton of this trunk Type 2 type of provider 1 Sip Account Given Username Password 2 Sip Trunk Username and password is no need Sip Server Address Input IP Address or domain name Tel Number Username Input given Tel Number Username from service provider Password Input given password from service provider W Chapter Chapter 2 External Line Configuration Allow Incoming If select yes it means allow incoming call for this trunk but normally service provider in Thailand
95. o send blind transfer code before sending the call to destination number Attend Transfer is a transfer when the person receiving a call transfers the caller to another person and telling the that person anything about the caller or why they are calling before transfer to them We can press 2 to send blind transfer code before sending the call to destination number If the persons whom you transfer to receives a call you can hang up But if they don t you can press to pick that call back to have a conversation Disconnect when you want to cut your line off while having the conversation you can press 0 during the conversation time One Touch Record You can record voice of talker while you re talking You can press 3 to automatic recording and you can bring that file to play later at menu Sounds gt Call record File Voicemail you can set the number to go to listen your voicemail by press on your phone The number is 100 when you call 100 it asks your password before you listen your voicemail Make sure that you ve created mailbox already You can check it at Extension menu Number TypeGroup Pickup CallFrom BLFI RO RINTLangAP pisei DIDFollowmeRoaming UserEmail Vmail eo Edit E leissan sip Default Default Default 4I x thai x M nicrora hotmail com EH e 1001 twosip Default Default Default V Vu x Tha g snomseo r r 2 E ris sip Default Default Default Em ES ee r e E sip Default Default Default x v v x Thai
96. oice Mailbox Description SSS Voicemail Password fix Voice Mailbox Size messages z Fax Mailbox Enable Fax Mailbox No v Send Fax Message Notification To Email Yes Attached Fax File To Notification Email Yes v Send Voicemail Notification For Incoming Fax Yes v Fax Mailbox Size 27 m Chapter O2 Contact Information X Picture X E Browse Business Phone X E Home Phone X FO Business Fax X p E Mobile X E 3 Address X Note X APPLY Cancel The previous screen present every parameters look like Add Sip Extension actuallly everything same different only its protocol When we complete adding press Add Ext then the following screen will be shown Extension Manager View Extensions Add SIP Extension Add Multiple SIF Add IAX Extension Add Analog Extension View All Add Follow Me Extension Display 1 21From 21 Extension Import Browse Data Import Extension Export 20 Number TypeGroup Pickup CallFrom BLFI RO RINTLangAP psa DIDFollowmeRoaming UserEmail Vmail FoX Edit M bole sip Default Default Default abl lel me j nicrora hotmail com w E e 1001 twosip Default Default Default oc Tha nom360 i a C sip Default Default Default x x Tha le none ag C sip Default Default Default x Lb arl ul e nme i v 2 C a sip Default Default Default res e me e
97. oice file to the system separately to each language by clickingBrowse button at each field Then click apply button to upload At the Create Voice Prompt menu The screen will show as picture below Voice Prompt View Voice prompt Create Voice Prompt Default Voice Clear All Record Dialplan Create Voice prompt Filename Description Default sound Thai Thai Sound file English Sound file Irewse i Custom1 Sound file a Browse P Custom Sound file Po Brwse Les APPLY _Cancel This screen shows that you have 2 waysto add the voice to the system 1 Upload from your computer 2 Record from your phone You can record the voice from your computer by using Sound Recorder programat your computer Go to Start gt Program File gt Accessory gt Entertainment gt Sound Recorder 7 Accessories Entertainment k CU Sound Recorder l a EditPlus 2 Calculator Volume Control Programs k 2 Documents d ir Mera j Y Paint k k k Windows Media Player ir Startup ir Communications l an Tennis Pra Search len The Weather Channel Microsoft Word Help and Support 5 Outlook Express Settings 4 Run Log Off admin Turn OfF Computer 9 X8 4 HB a Em uU a D ce LS prm ou u a E Y O Chapter Chapter 7 System s Sound Files Manage the sound file microphone Sound Sound Recorder ten LI File Edit Effects Help
98. on Invalid AddOnUnavailable APPLY 6 Dial Conference This action is to dial to conference room E Iain Dial Conference bl AddWhatToDo 8 c 7 Leave Voicemail This action is to leave your message or speech on system Message will be in voicemail box Leave Voicemail wj ui E1000 B 1000 AddWhatToDo zu 1002 1003 CO O Chapter Chapter 3 System Features 8 Playback Sound this action is to play sound file You must record your sound sound gt Create voice in plextel before set this Playback Sound Qni c 1ono a B 1001 On Finish APPLY 9 Hangup This action is to hang up or drop call 10 Repeat Menu This action is to repeat the last action again 11 Goto Menu This action is to jump to another IVR The right hand side shows IVR list Eo Ren GotoMenu vj Ofu Bisse vy E 5940 AddWhatToDo 111 main 12 Goto Previous Menu This action is back to the previous menu 13 Set Language This action is to switch languages to set as default Setlanquage v Ofpu S Engish v Ed AddWhatToDo eee Custom j Custom On Finish AddOnFinish APPLY 14 Announce Call Number This action is to announce number that caller enters it before do the next step For example you set number 3 for this action system will play sound You press number 3 15 Wait this action is to wait the user s number who cannot receive call at this time When it reach a timeout
99. or theScreen pop up API You can set that program and login to use it NO Chapter p Chapter 6 System Monitoring This chapter we will introduce the feature for displaying the status and monitoring the system of Plextel IP PBX This feature can facilitate the system administrator to manage system easily form the web interface 6 1 Show Status Go to menuStatus gt Show Status This screen will show the real time status of PlextelIP PBX There are 3 parts in this page 1 Network Usage Shows the status of data transfer sent receive lost of the network 2 Memory Usage Shows the status of the main memory using in the system 3 Mounted Usage Shows the status of harddisk storage in the system Network Usage Device Received Sent Err Drop la 960 76 MB 980 75 MB o0 eth 1 24 GB 3 04 GB p o wigi 3 16 GB 3 16 GB n n sith 0 00 KB 0 00 KB 0 0 Memory Usage Type Percent Capacity Free Used Size Physical Memory e a 228 37 MB 766 11 MB 994 46 MB Kernel applications Se ano 295 95 MB Buffers jey 160 99 MB Disk Swap 0 5 2 00 GB 126 00 KB 2 00 GB Mounted Filesystems Mount Type Partition Percent Capacity Free Used Size ext3 dewv sdaz 10 195 4 05 GB 2 88 GB 26 56 GB ANAY ext3 dev sdab5 195 198 106 85 GB 1 06 GB 113 78 GB fboot ext3 dev sdal 595 1951 258 08 MB 15 65 MB 288 63 MB dev shm tmpfs tmpfs m 095 195 407 24 MB 0 00 KE 497 24 MB Z var sponl asterisk manitor ext2 dev ramu D 195 155
100. ose All Status Show Status System Statistic Power Management Service Status List DID Number Phone s Connection Status Phone Status Panel Active Call Status Report Group Manager Extensions Fax Call Control Call Features Conference Features Code System Setup Paging New Features New Macro Agents Queue CallerID Routing uu M Setup Virtual Number s Advanced PBX Advanced Setting Metwork Setting Manage Admin Screen pop up Account HA Setup 55H Terminal You can see the detail of fax pages at this page and also download to your machine or 1 Message Center Voicemail Call Record J Fax send fax Hi 2 Sender TSID All Start Date End Date SEARCH Delete Selected sMs Fage 1 Type Device Filename Status Date From Sender To Size Download View Foword CallerID TSID Kb Outgoing test internal test page O3957 from 2010 55555 Admin 15 3 24 55555 pdf 07 01 status Mo local dialtone too 14 36 39 many attempts to dial z333 TZ iram Outgoing test internal wd PS4YG from 55555 pdf 06 25 stetus No local dialtone too 15 04 48 many attempts to dialz333 Outgoing Fax_test hahaha 6V04z from 2010 Admin ii 3 24 55555 pdf 06 25 status Complete lt 0 gt 14 55 54 Outgoing test internal test E53VY from 2010 55555 Admin ii 31 01 06 25 status Warning z347 14 53 26 Outgoing test internal test 3EST from
101. oup ALL v Incoming Type NONE k Outgoing Trunk Source Number Destination Number Call Duration Seconds Disposition ALL w Disposition details ALL v Last App ALL bi Context Menu CDR setup is to set the result of CDR detail You can select to show some value from this menu PLEXTEL S Home View CDR DataFilter Setup Logout Select field to show on CDR windows v v v v fw v v Iv Call Date Direction Description Through Value IVR Details Last App CallerID v v v vo iw v v Iv From Number To Number Channel Duration Billsec Disposition Disposition details Group Context APPLY CDR Database Management Select Time Range C au C Date Range Start Date Select Date Select Date Last backups Call Date shows date and time Direction shows calling status There are 3 typex Internal call between extension Incoming when receive call from external line Outgoing Call out by external line oo QO Chapter Chapter 3 System Features Description shows details of direction Through shows working type Value shows through details IVR Details shows values of IVR system Last App show the last calling Caller ID shows incoming number From number shows the caller number To number shows the destination number Channel shows call routing Duration shows time duration from you enter the number to hang up call Billsec shows time duration from destination receive ca
102. phonelock feature not allow to 2 B 2 e Y lock terminate LM D DB press Used to tell pressing status B EE transferred operator Transfered Operator DB EE utr qu feature when phone is ED B v 2 e Y E Used in IVR when dial to extension with ivrdial unavailable eee OM EE a siis s IVR when dial to extension with no ED Es v ED B X from IVR userselect novmDirect call from IVR with noanswer status E e v E Ee X from IVR userselect vm Direct call from IVR with voicemail CB EE menu error Direct call wrong option m sz Id m sz X roaming select Used in roaming features OB EE Page 1 If we click on the edit button the screen will show as picture below Voice Prompt View Voice prompt Create Voice Prompt Default Voice Clear All Record Dialplan Create Voice prompt Filename Intro troduction to Plextel System Sound Default SR S VR RRBR BRB SS BRS Default sound Thai Thai Sound file e Js EJ English Sound file e e El Custom1 Sound file DO Browse Custom Sound file iii Browse APPLY Cancel Filename Change the filename of this voice prompt Description Change the description of this voice prompt Default Sound Change the default voice Listen Click at button to play the voice a Chapter Chapter 7 System s Sound Files Manage the sound file Record Click at button to record the new voice from the phone You can upload the v
103. prompt to play after press button Eg Thank for participation Thank you Confirmation Sound Select sound prompt for confirmation Eg Y ou choose 5 Press 1 to confirm Language Choose the language It will choose at sound prompt Required Confirmation Enable to use confirmation for each selection Repeat this menu for NO input times Specify the repeat time whether customer has not press the button in time After we set up this feature You can see the score statistic of each agent by go to menu Report Customer Satisfaction Report Detail The score will show in GPA Orr Chapter Chapter 8 Call Center CHAPTER 9 VirtualFAX System This chapter will describe about the fax system in the Plextel IP PBX The fax feature in the Plextel IP PBX uses virtual fax technology You can send receive backup forward and manage easily from web interface in the PDF format 9 1 Add virtual fax You have to setup the virtual fax machine in the system first Go to menu FAX gt add virtual fax Plextel System Virtual FAX Device Setup Edit virtual FAX Devicel Add virtual FAX Device Fax Status i Fax Fax group Fax phone p Local Number of ring before Fax Default fax email ees a B name name number identifier answer type address Edit Page Delete Selected 2 Report Group Manager Extensions 1 Call Control gt Call Features gt Sounds Incoming Call Outgoing Call Schedules IVR Site to Site Setup Voi
104. pter 6 System Monitoring 6 6 Phone Status Panel Go to menuStatus gt Phone Status Panel This screen uses for display the status of every phone in the system from the color labeled Red That phone is in use Blue That phone is calling Orange That phone is ringing Green That phone is available Grey That phone is not available Brown That phone is waiting from hold Phone Status Panel SIP EXT 192 168 0 124 4000 sipsite_wwwww trunk tsip aasdf 3004 3003 3002 3001 3000 1144 1119 1010 E 1009 1008 P 1007 1006 1005 1004 1003 1002 1001 1000 AGENT 200 201 101 P Busy king kingina P Online Offline r Hook 6 7 Active Call Status Go to menuStatus gt Active Call Status This screen uses for monitor the phone call in the system immediately real time It displays the source destination application and duration You can click to hung up or transfer the call from this page Active Call Status We have total 1 active call Active Call Source Destination Application Duration Command 1004 1009 Dial 00 00 06 i NO NO Chapter Chapter 6 System Monitoring Chapter 7 System s Sound Files Manage the sound file 7 1 Create Voice This function uses to manage the sound prompt in the system You can use this sound prompt to be an IVR system You can do it by go to menu Sounds gt Create Voice The screen will show as picture below Voice Prompt View Voice prompt Create Voice Prompt Default Voice
105. r it is running or not You can turn the service on or off by clicking on the start stop button And you can also set it to turn on automatically at every booting time SSH Allow server to remote via secure shell NTP Service to update the time from Internet time server WEB Allow to do the configuration from website FIREWALL Service to enable the network security of this system IP PBX Service of telephony system Network Tools Select Tool We can do the network testing by ping check DNS by nslookup and trace the router _Start _Start _Start _Start _Start Stop Stop P ping Service Status On Boot Yes No Yes No ves No ves No G Yes C Ma Apply Network Tools URL Show Status hop from traceroute from the Network Tools part 6 4 List DID Number Go to menuStatus gt List DID Number This screen uses for display the list of DID for the digital telephony in the system List DID Number gateway sip test sys trunk dahdi test trunk dahdi test trunk dahdi test Page 1 Trunk 202 343 308 599 DID Number none none none none Extension NJ O Chapter Chapter 6 System Monitoring 6 5 Phone s Connection Status Go to menuStatus gt Phone s Connection Status This screen uses for checking the IP Phone connection PSTN connection IAX connection VoIP provider connectionto the system separated in type and display the color la
106. r list as the example below A Chapter Chapter 3 System Features p Call Paging View Paging Create Paging Add Paging Phone Members add Multiple 3005 Dell 4444 3007 Dell Select Phone APPLY For example we set number 4444 is the paging number and members of this paging are number 9005 9006 9007 View Paging Create Paging 4444 9005 e 9006 300 7 Page 1 Delete Selected Before using paging you must set the permission of user at call control menu Call Control Swirls T parkcalis 000 l ky testtttttttttttt v IT I IT Iv E LE LEA u A i p p CU E LM p p C Page 1 Extensions Group Outgoing Call Call Features Site to Site Queue IVR FAX Chapter Chapter 3 System Features Un N 3 4 Virtual Number Virtual number is the number that is created to use in other features easily You can create the virtual numbers as much as you want And the virtual number must not be same as the existed number You can create a virtual number in menu Call feature gt virtual number as picture is below Virtual Number Plextel System 4 Virtual Number Group Add New Group Show All Close All Status Report Group Manager Extensions Fax Call Control Call Features Conference Features Code System Setup Paging New Features New Macro Agents Queue CallerID Routing Customer Satisfaction Setup Then you create group of virtual number to set
107. rd all incoming line select yes and we can see recorded file at menu Soun gt Call Recording File Record Outgoing Call If we would line to record all outgoing line select yes and we can see recorded file at menu Soun gt Call Recording File Channel Type Choose FXO or FXS When complete all values press Add the following screen will be shown PSTN Trunk Setting View Trunk Add Digital Trunk Add Analog Trunk Advanced Setting Trunk Name Description Interface Type Channel trunk dahdi test test analog 1 4 Page 1 Delete Selected Digital Trunk Go to menu Voice Interface gt PSTN Trunk Setting Add Digital Trunk WW N Chapter Chapter 2 External Line Configuration Sg PSTN Trunk Setting View Trunk Add Digital Trunk Add Analog Trunk Advanced Setting Interface Type 1 Interface Setup Cancel digital Channel Number 1 1 Channel Group None Trunk Name Descripton fans PRI switch type euroisdn PRI reset interval ms he PRI Dialplan unknown T PRI Local Dialplan unknown International Prefix OO oo National Prefix D Local Prefix uuu PivatePrex 8 8 Unknown Prefix ss DID Yes Y Calingpres Yes Relax DTMF Yes Clock Master Slave Echo Cancel Yes Echo Cancel on Pure TOM Yes T Gain 0 0 RX Gain 0 0 Record Incoming Calls 6 Yes No Record Outgoing Calls Yes No Default Language th CalerIbDNum CalerID
108. roup button then the system will show like the following screen Group Manager View Add New Group Display 1 3 From 3 GID Company Department Position Music on hold Edit 1 o Default Default Default Default e Li 1 poise eng test eng e 2 poise sale sale Default rad Pagel Delete Cancel m Chapter 1 2 Add Extensions See Extensions gt Add Extensions Menu this menu is used to add extensions into the system It will be classified to be two types 1 Add Sip Extension Adding one by one like 1001 5002 7065 2 Add Multiple Sip Adding 2 and more extensions in range like 1001 1020 4010 4050 When we describe 2 types of adding we can observe that all parameters look same except first parameter Extension Add SIP Extension Phone Setting Group Name Default Default Default v Phone Number Caller ID Password Phone Number This blank is used to assign phone number like 1001 3001 6441 Caller ID This value is used to assign caller name or number which this value will be shown when we use this phone call to another phone in Plextel IP PBX system We can assign same as phone number like 1001 5005 or assign with name like John Jane or assign both like John 1001 Auto Provisioning This menu is used to setup ip phone by pass these parameters to specific ip phone without direct setup on that ip phone Auto Provisioning
109. schedule backup log log txt Internet Protected Mode On 7 4 External Storage This menu uses for setup the external HardDisk Drive for keeping voiceBackup eg USB Flash drive USB External Harddisk and Network shared drive There are 2 types 1 SMB Network Drive You can backup and store the files to the network shared drive by setup the drive at the Plextel IP PBX first Go to menu Advanced External Storage gt choose SMB Network Drive pm E Chapter Chapter 7 System s Sound Files Manage the sound file External Storage 5MB Network Drive USB Harddisk Mount SMB Network Drive Check Current Mount refresh Server IP address List Server Mount at boot Yes w Required Authentication No Username Password Shared Mame List Shared Local Mount Wame mnt smb APPLY Click at List Server button to find the Computer which sharing theDrive on the network It will display the pop up window and list the name of shared drive s computer Click on the List Shared It will display the pop up window to specify the destination folder Then clickAPPLY button to finish External Storage SMB Network Drive USB Harddisk Mount SMB Network Drive Check Current Mount Habs zn 25 temp on mnt smb type cifs refresh Server IP address 122 Jise p J25 List Server Mount at boot Weg Required Authentication No Username Password shared Name mp List Shared Local Mount Mame mna
110. sec when you set this VR will repeat itself if caller don t enter number in time Wait for additional digit sec during time that IVR get the number and it has no response IVR will repeat itself when it s out of time No Input Max Repeat Times the number of repeating when user doesn t enter the number in time Invalid Input Max Repeat Times the number of repeating when user enter wrong number Direct Call Menu If you want to jump to another IVR when IVR finish playing sound you can select in this IVR list Automatic Dial Number You set that ivr can automatic dial to assigned number when it plays intro sound finish After that you apply configure and save change IVR will save configure and then you can edit again to assign each number has what action to do Voice Menu View Voice Menu Create Voice Menu N E IVR Description Intro Sound Edit 5546 545 Intro wavy ra M 111 11111 Intro wav rad main main Intro wav e Page 1 Delete Cancel x From the above example edit IVR to add number what to do Ww OV Chapter Chapter 3 System Features Voice Menu View Voice Menu Create Voice Menu Voice Menu Details Name nain Description nain Allow direct call from this menu a Default Language English Enable Menu Password Intro Sound Intro wav Invalid Sound Timeout Sound Absolute Timeout Sound Exit Sound Music On Hold Default Absolute Call Timeout sec b Wait For Respons
111. server must has same configuration as the main server You can set this HA at menu Advance gt HA Setup High Availability Configuration ENABLE Server Type Master Slave Virtual Server IP Address 2 b2 R b2 bo Optional Configuration Broadcast Interface eth Check Interval Time ms boo Declare Dead Time Second B Warm Time Second o Init Dead Time Second 200 Auto Failback On Off Enable Debug log f on off Enable log On Off APPLY Cancel Default From this example You can assign the virtual server IP Address and select type of server For main server is selected as Master and reserved server is selected as slave Then you must enable and apply it You must reboot both of them before HA setup works 5 5 Firewall NAT Setup is the setting about the security of system You should set this part when you allow clients or IP Phone can register to server You set this part at Advance gt Network Setting gt Firewall Service c oO Chapter Chapter 3 System Features Network Setting LAr4 WAN Static Routing Table DNS DOMS DHCP Service Firewall Service NTP Service FIREWALL NAT Setup I EMABLE Firewall Service from WAN PPPoE Allow Access SIP Allow Access LAK Allow Access RTP Allow Access NTP Allow Access WEB Interface Allow Access Terminal Allow Access FEX Manager Service from LAN Ethernet llow Access SIP llow Access LAM llow Access RTP llow Ac
112. sfaction Report This feature uses for evaluate the quality of service of agents The concept of this feature Agents have to transfer a customer s call to this feature It will play the sound to advice customer to give the score in range After customer press number the system will play goodbye sound and hung up Go to menu Report gt Customer Satisfaction Report gt Setup The screen will show as picture below Customer Satisfaction Report Summary Details Setup Score Range 5 Apply Clean All Data Clean All Data View MOB Wed 21 From the picture above we can set the score range eg 1 5 or 1 9 OO m me Chapter Chapter 8 Call Center Next Goto menu Call Feature gt Customer Satisfaction Report Setup The screen will show as picture below Customer Satisfaction Report Setup Customer Satisfaction Report Setup Number guo Greeting Sound tri Goodbye Sound Goodbye Confirmation Sound Language Required Confirmation fe wes No Repeat this menu for NO input times 2 note only blind transfer is supported APPLY Number Specify the number to use with this system Beware of duplication with extension or call feature Greeting Sound Select the greeting sound prompt to use with this system Eg Please give the score for this service Excellent press 1 Good press 2 However you can create the sound prompt at topic 7 1 Create Voice Goodbye Sound Select goodbye sound
113. stem will announce number of participants for next entry person Announce User Join Leave If select WihtReview system will ask joinging participant s name and announce to the other J gt Chapter Chapter 3 System Features p Ux Enable Voice Menu mode If select yes participant can press to listen and sel menu Enable logoff from conference using key If select yes button will be applied to use for leaving out from this room Enable MusicOnHold for Single User login Enable Music on hold when first participant is waiting the other Enable Monitor Mode prefix If select yes any user can listen conference room without talking by press and follow by conference room number Enable Leader Mode Click to enable leader mode Conference Leader Dialing Number Define number for leader to access this room Close the conference when Leader exit If select yes this room will be terminated when leader leave out Run Custom Menu 1 digits This part for additional programming by developer only When we complete all value click Save click yellow bar at top menu to reload then we will define permission of conference room by go to menu Call Control This following screen present accept permission of conference room for only Default group Call Control f status SIP testtttttttttttt st ivr irtual 33 T B TELE n INET ml m al ez ee m a eee 717 E fee 3
114. support T 38 FAX SIP Additional Setting Dial Option Call Features Ring Timeout Pickup Call from Record Incoming Calls Record Outgoing Calls support Intercom Allow BARGE Call Default Language Allow Roaming Station Feature Default Default Default mo yes manual BLF num dynamic Iv c 7110 M G 711a GsM 6 729 M G 723 1 iBc speex Ipcio adpem 6 726 H 261 H 263 H 263p H 264 rfc2833 v yes v REN default default default M Allow calling user to Transfer T v Allow called user to Transfer t M Allow calling user One Touch Record w I Allow called user Y One Touch Record w Generate aringing tone r Provide Music on Hold m Yes No G Yes C No r r Thai No This picture present this user can pick up only extension in same group Extensions Pickup Pickup Call by press specific destination number by pressing follow by extension Ex 1002 1003 OM Chapter Chapter 3 System Features Blind Transfer is a transfer when the person receiving a call transfers the caller to another person without telling thethat person anything about the caller or why they are calling This is usually very frustrating to the caller as they have to introduce themselves and explain why the are calling again If the no person receive that transfer call that call will be sent back to the person receiving a call We can press 1 t
115. t smb APPLY 2 USB Harddisk Drive This 1s the method to setup theExternal HDD Drive to use with the backup system on Plextel IP PBX Go to menuAdvanced External Storage gt choose USB Harddisk Drive External Storage 5MB Network Drive USB Harddisk Mount USB Harddisk Mount external harddisk must be format as FAT32 Current Mount Harddisk device Select Device Fartition Detect harddisk Mount harddisk Plug in the USB Storage device eg USB Flashdrive or USB External Harddisk ClickDetect harddisk selectHarddisk device and Partition then clickMount harddisk to mount that device to the system External Storage 5MB Network Drive USB Harddisk Mount USB Harddisk Mount external harddisk must be format as FAT32 Current Mount Harddisk device Disk dev sdb 255 MB 255327744 bytes Partition idev sdbl 1 31 248976 6 FAT1O Detect harddisk Mount harddisk a Chapter Chapter 7 System s Sound Files Manage the sound file After click Mount harddisk I will display as picture below External Storage 5MB Network Drive USB Harddisk Mount USB Harddisk Mount external harddisk must be format as FAT32 Current Mount fdev sdb1 on fext_hdd type vfat rw uid 5060 gid 25060 Harddisk device Select Device Partition Detect harddisk You can see the status of bothSMB andUSB Drive at Status gt System Status It will display as picture below System Current time Mon Sep 6 14 25 01 ICT
116. t you want to play Format is the date and time format a day e date b month Y year 27 Background Sound IVR will play selected sound file The background sound is different from the playback sound in the during time that you can enter the number As background sound you can press number while the background sound is playing but in playback sound you cannot press the number until playback sound finish playing Background Sound null E Goodbye AddWhat oDo 28 FAX send fax to the selected number FAX To number etl T 4 3 Incoming Call Setting incoming call setting is an action that manage what to do when it has incoming call come to system In menu incoming call at left hand side it shows as the below picture o N Chapter Chapter 3 System Features Incoming Call View Incoming Call Add New Incoming Call Display 1 1 from 1 x Trunk Destination DID Description Edit trunk dahdi test 0 time queue Queue Agent ra Page 1 Delete Selected Cancel Select Add New Incoming Call you will see this page Incoming Call View Incoming Call Add New Incoming Call Add Incoming Call Trunk trunk dahdiztest PABX link Description SS xx Support DID Incoming DID fo Replace CallerID Sty Extensions Ring Timeout sec Add time based handler Actions Select schedule Destination Value Remove APPLY Cancel Trunk is shown the trunk list to select trunk
117. ter 3 System Features this place 1002 by using the feature You can press and your phone number in this case is 1001 When it has call to number 1001 it ll ring on phone number 1002 Before you use roaming station register Dial out you must set permission to be roaming in extension menu And Edit the number that you allow to use roaming feature following this below picture Plextel System G Extension Manager View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension View All Add Follow Me Extension Show All Close All ea ERES E Extension Import Browse Data Import Extension Export Report Page ll Group Manager FAX Number TypeGroup Pickup Call From BLFI RO RINTLangAP iren DIDFollowmeRoaming UserEmail Vmail Edit rm 1000 sip Default Default Default M Mh x Thailx none miroraGhotmal com y g Call Control 1001 twosip Default Default Default v v w x Thai v snom360 v x v v Sounds E sip Default Default Default x ltl lx Thi oc mone E 4 E Incoming Call e F ae an sip Default Default Default MPloiMiximaxi none v e 3 sp Default Default DefaultDefault DefaultDefault 4 i none z S e IVR a sip Default Default Default x vx w x Thai x none 7 x d v e Site to Site Setup 1007 sp Default Default DefaultDefault Default Default 4 4 Thai x none E F d 2 Manual Config r 5 ES sip D
118. that has incoming call pass through as the below picture When Add Incoming Call Trunk trunk dahdi test w T PABXJink Description trunk dahdi test in trunkzsip asdf Support DID gatewav sip test sv Incoming DID From Example You will see trunk list and you can select only one trunk PABX link when you check in check box in this PABX link Plextel must connect to PABX Description is to describe the details of this incoming call Support DID if you select yes you must have a number to match with incoming call Replace Caller ID enter the number in this box for replace the number that show on system or don t want to show the called number Extension Ring Timeout sec is the ring timeout of Extension sec Add time based handler when you press this the time base handler will appear in this page It use this function when you want to do different action in the different period of time For example Incoming call will go to IVR on office hour and goes to voicemail on out of office hour A N Chapter Chapter 3 System Features When is to select the schedule list to set action Destination and Value two parameters are related each other When you select different destination the value will be shown the different destination value After that you press add incoming call WUI will be refreshed to the main page of incoming call interface and show your incoming call Nn N Chapter Chapter 3 System Featur
119. user to link with Plextel s message center system Enable Message Center User Click here to allow this extension user has it own personal message center Enable Voicemail Box Click here to enable personal voicemail box Send Voice Message to Email If select yes mean assign system to forward voicemail message to specific mailbox Voice Mailbox Description Input the description of this voicemailbox Voicemail Password fix Input password to access this mailbox Voice Mailbox Size Messages Input number of mailbox Contact Information Input information for this user Chapter ER Contact Information Picture PO Browse Business Phone SS Home Phone Pe Business Fax aaa Mobile Address Note 1 3 Add IAX Extensions IAX abbreviate from Inter Asterisk eXchange which has been developed for used in asterisk system only and can not communicate with other techlogy except devices which have been designed to work with IAX The main purpose of this protocol is elimination of NAT problem founded in SIP protocol Normally when we implement IP PBX in organization security issue is the most important issue to concentrate so every device have to pass firewall When we use ip phone with sip protocol we always see Register Fail message that means sip ip phone can not work properly with some firewall even the admin said every ports have been opened To avoid this probem asterisk developer h
120. we have to select once from drop down list Enable If select Yes enable this function and No for disable Music On Hold Select Music On Hold from list Dial Timeout Unit of time in second which the system will countdown and perform next level when time up Number Three of destination number which they will ring all when assigned or we can assign one or two number An example of Follow Me Extensions Number SIP 1001 Enable yes Y Music On Hold Default First Level Number Dial Timeout 15 Number 1 1002 2 1003 3 Second Level Number Dial Timeout 15 Number i 2001 2 2002 3 2003 Third Level Number Dial Timeout 15 Number 1 90366 171905 E 3 Cancel This example is shown followme of 1001 if 1001 does not answer in 15 s call will be forwarded to 1002 and 1003 First level if 1002 and 1003 do not answer in 15 s call will be forwarded to 2001 2002 2003 second level then third level In this example at third level destination number is mobile phone number with prefix 9 because we have to apply acceptable rule of the existing system When we finish press Save and the following screen will be shown p Chapter J Extension Manager View Extensions Add SIP Extension Add Multiple SIP Add IAX Extension Add Analog Extension dd Follow Me Extension Follow Me Extension Number Enable List Number 1001 yes Leveli gt 1002 1003 Level2 gt 20
121. we need to take off this person from this roo 6 Caller ID or name of each participant D Chapter Chapter 3 System Features QN 3 2 Feature Key Call Parking Go to menu Call Features gt Feature Key amp Call Parking the following screen will be shown Features Code System Setup Call Center Code Agent Login permanent BN i B Agent Callback Automatic y Ss Login Logoff Agent CallBack Login eho Agent CallBack Logoff y M Pause Agent Prefix E o 42 UnPause Agent Prefix NT 4S Transfer to Agent Prefix 4400 Whisper oh Private Whisper E B8 Channel Spy M Bo Password 1234 Call Parking Parking Number mo Parking Position pi Um 1 Max Parking Time Io n ooo Transfer digit timeout cn Features Key Mapping Features digit timeout ms Booo Call Pickup B Extensions Pickup ET RENE Blind Transfer FY ta Attend Transfer rB Disconnect D One Touch Record E B Voicemail HOO 8 Phone Lock 89 Roaming Station Register Dial amp RR Out Prefix Fax Prefix Features Key Happing CUSTOM1 e Enable 7 APPLY Cancel Restore Default Call Parking In this term call parking means holding line from concurrent call for a while In Plextel IP PBX we have to transfer this line to no 700 and the system will automatically announce our number of parking status like 701 702 if we want to pick up that line again we will dial to announced number l
122. will not allow incoming call except Cat 2 Call Plus CAT telecom s service Concurrent Call Support Number of concurrent call for this trunk normally 1 concurrent 1 account Optional Number of digit to strip Number of digit to strip related with each service provider Optional Dialing Prefix Prefix number related with each service provider Record Incoming Call If select yes all incoming line will be recorded and we can check recorded file at menu Sound Call Record Files Record Outgoing Call If select yes all outgoing line will be recorded and we can check recorded file at menu Sound Call Record Files Default Language Input default language for this trunk When we complete all values click Save then we have to create Outgoing Call and also set call control same as we have done in PSTN setting 2 4 Gateway 2 4 1 GSM Gateway Integration This part is GSM gateway setting we will separate into 2 parts PLEXTEL EE part GSM SIP Gateway part PLEXTEL EE part PART 1 Gateway Setting Go to menu Voice Interface 2 Gateway Gateway View Gateway Add Gateway Display 1 1from 1 20 hd Name Number IP Addresss Extension Monitor Record IN Record OUT Edit test sys 4000 Dynamic No N N rd Page 1 Delete Selected Cancel 2 Chapter Chapter 2 External Line Configuration ER In this menu we will create extension for gateway to register with Plextel Gateway View Gateway Add G

PLEXTEL User Manual version 2

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