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Room Operator Manual v2

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1. Room Operator Manual v2 March 14 Booking Centre Functions Online Booking Control Confirm your Booking Status Gold Medal Operator This means that you 100 guarantee your availability and rates and Booking Centre staff and clients making a booking will not have to wait for confirmation from the Operator Operators that guarantee their availability will appear at the top of availability searches and be eligible to be part of the Last Minute Rates feature Accommodation operators only excludes room types using Daily Rates You have the option to revert to the conditions of a 24 hour operator for bookings made the same day as arrival Gold Medal bookings will display in the Reservations screen of the Member Console and Staff Console as a RED booking or BLACK if the booking has been paid in full Gold Medal Operators must keep their rates and availability100 up to date To become a Gold Medal operator instantly confirmed tick OPTION 1 This does not apply if the guest is booking on the same day they are due to arrive However if you wish to also be instantly confirmed for same day arrivals tours tick the second box as well Bookings made for a Gold Medal operator beyond 365 days will revert to 24 Hour Advantages of being a Gold Medal operator include you will appear at the top of the listing when a general search is conducted based on criteria selected and you will be eligible to be part of the Last Minute Rates All operators
2. Room Operator Manual Pebookeasy Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support John is logged into the Console Logout 9 o nina Daily Management TO DO LIST NEW ONLINE BOOKINGS There are no new online bookings hl en There are no unchecked arrivals for today lll ha a se Marketing Tools Support There are no unchecked departures for today View the full report THIS FORTNIGHT AT A GLANCE 7 AM Distribution Support Video Tutorials Setup Operator Details Availability Booking Extras 2 03 Villla 2 04 Studio View the full report Current Location John is logged into the Green Acres Test Hotel Console Logout Online Help Room Operator Manual v2 March 14 Contents IS IIT E son npeesneseer D aT eal TTT 9 GCI COM Cl Santas tanpoacrctuepaa tates saeupoountesenecuahesontatdyteestibevonatadasivesghoeensialubascusesenes ates paeeeeb nes ie obate sanarannntes pnechaberencnelateosubenenetces 9 PACON 61 gee ne ae ne EC E ee enn ener ee en ene ee eee eee ee ee ee ee re ere eee 9 AND 6 eee eee eo ene nes mere ran ee ae a ee Ce eee ee ee ee 10 OCI Aa OCI NS eects saincee E vnaaajearts sss E E aces E E 11 Qe Ua ete aT 12 BOE THT 13 STET anna TTT 14 EA VAN NUS propaga A E a 05 oo crt arene a ap aids E oon art soe sin cin aa tie oars oui auc ono og aie genta A E T ead roto A ne cca ie AT 16 PAV
3. 100 100 100 150 150 120 120 120 120 120 120 120 120 120 120 11 1 Mar 14 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 14 05 OE 7 12 1 14 1 7 19 20 1 4 5 2 27 4 U Apr 14 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 O14 02 03 04 OS UG U 7 US 03 10 11 12 13 14 15 16 17 18 19 20 21 22 a3 24 25 26 2 29 29 230 31 May 14 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 lt Page 61 Room Operator Manual v2 March 14 Eebookeasy Brittni is logged into the Brittni s Chalet Test Console Console Logout l Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support ret Yearly Deals Select Language y Single Rate Plan Update Bulk Update Channel Overrides TUTORIAL Rate Plan 1 Bedroom Chalet 1 night Standard Rates v Click cells to 3 Click and drag left L Tw rre 7 7 x lect deselect 133 to right for grou Availability Rates Stop Sell Min Nights Inclusions ieee ert cee ee Seasons Selectable Days Clear dates Change Rate to 7 Seasons v sd Mon Mtue Mwed MThu Mri Msat Msun 175 Delete Season Create Season I Mon Tue Wed Thu Fri SER Mon Tue Wed Tu Fri SER Mon Tue Wed Tu Fri SER M
4. 19 IEC QING IU OOD T 17 BUSINESS BY 0 cesar een nee na ee TE TT ETE EN 18 FONDS T 22 POO IIS INCL E 23 FRO ONS ANGE a 24 Adada NEW ee 24 Send ETO EE E A A E E cease A N A P AE E A A E EAE E 28 Cancellation Indemnity Policy eee lezas 30 Upload Pictures and Mages sserrep ea EE EE E EE ouancmeaserevraas 31 SAI COCON aeee E E 31 Ee ale a E ener seuanencsevansesaviaons seed sonssomcuseaseectonnevecasaenesea encase etwas eaonsaeansoedaner 33 POOKIE 6 ONE sen ene eee ee nee eee ene ee ee eee eee ree 34 Upgrade to ROOM IsValid Clr sarctcseces cesacnadGnnanedantasanunudia i eai R SE r e Si ee EE E E ERER OA E R a iea Siis 35 RIT BOOKE COM O lae E E A ne eee area ee 36 News Events AWardsand Opening ec 38 NSL 39 AOAO S e E E 41 D 43 REONE ET 44 PV MCT ODON S srqcrtatancaeenien bore cone cenneaes bancoanecsdeenanliraienacsenenan bens E E beer babe nedaiana borahenseieeesns E 45 Room Operator Manual v2 March 14 POOLDE FOICE ae ene Mere ee eC Oe ene na rr eee eres ene 46 FRO OWNS NG T 47 BTM Kas aetna area eae ec site nee voces E E sinnaater eon oniaiessonnccvoreweniaerods 47 PARC e Sic scsmeceayvasazesn E A cos vensansseaauess ceeee E E cecemiareeisved 49 DDUON oei E E E A A E E A E A E E A A EA 51 SEI A E AANA O S PE PE AA E E A O E AEAN AE A A TN AAN AE I AE A E ere 52 REE e E E E E E E PEE EEEN E E EAT EE E E E ETE E 54 POMOC ONS eea EE E E ceusenoseaceatateusn te caceess 56 AUSONIA E E E E E E E E E E E ensceseven 58 POORNE
5. 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 Bedroom Chalet 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Select the filter Rates Min Nights or Stop Sell Select the Month The section operates much the same as the Yearly Deals section the only difference is that you are viewing one month at a time instead of the entire year From here you can change Rates and Minimum Nights as well as adding or removing Stop Sells NOTE Availability must be controlled via your Room Operator console should you try to amend availability from Yearly Deals an error message will be received advising you to take action in Room Operator instead Support Should you require any further assistance while using ResOnline please refer to the Support section which can be found on the Home Page Here you will have access to a full knowledge base and video tutorials to help guide you step by step through the ResOnline system Page 63
6. As with your Room Types the rate plans you created in your Room Operator console gt Room and Rates gt Edit Daily Rates will automatically add themselves to this Online Distribution Rooms and Rates section Again areas that do require your attention in this section are highlighted in RED all other auto update from Room Operator Pebookeasy Brittni is lagged into the Brittni s Chalet Test Console Console Logout 90 nnn Rooms and Rates 1 Bedroom Chalet 1 Bedroom Chalet 2 night 1 Bedroom Chalet 3 night 1 Bedroom Chalet 1 night Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Select Language a 1 Bedroom Chalet 1 night Rate Package Id 121727 Ge elle 1 Bedroom Chalet 1 night 9 1 Bedroom Chalet 5 night 1 Bedroom Chalet 7 night w hotel room only hotel room with breakfast 2 Bedroom Chalet 3 Bedroom Chalet 3 Bedroom Chalet 3 bedroom 5 bedroom FAMILY SEAVIEW Family Room room 9 Family Spa Room 8 Queen Room SEAVIEW Test Tour 1 Triple Share Room all D a Our 1 Bedroom Apartments offer luxury at its finest Spoil yourself in our fully self contained apartment featuring Spa Bath Standard Guests Included in Price Maximum Guests Allowed 7 Extra Adult Charge 5 Extra Child Charge ob Standard Rate 100 Year Round Defaults ue M
7. Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Online Property Details Select Language Property Details Address Descriptions Images Resonline Fees Payment Options Booking Policies Security a Save Changes Descriptions Property Description L Check In Instructions QJ Welcome to the home of the world s most romantic and luxurious tent accommodation Escape relax and indulge in Our Housekeeper will provide the quests with the keys to the holiday home In addition guests would have to sign the unsurpassed luxury and spectacular surrounds of the Rental Agreement amp Booking Confirmation form Guest will be provided with Self Travel amp Transportation information which will be extremely useful Tour packages are available as well A leisurely drive from busy Brisbane Alure is nestled in tranquil bushland in the heart of the Granite Belt wine region With easy access to the regions outstanding cellar doors olive and fruit orchards Alure is sophistication and luxury combined the ultimate in self contained bed and breakfast accommodation is the perfect retreat for couples and romantics who love the best in food and wine ts beautifully appointed Travel Directions a boutique villas and luxury tented villa are set on 50 acres well back from a country road on a hilltop ensuring privacy peace and spectacular views From Brisbane Take the Cunningham Highway traveling west
8. Minimum Nights per Night v Inclusions AAAT will inform you of the commission rate and the billing process when you are signing up For any further information on AAAT please visit here or contact the AAAT support team By clicking Accept and Connect you are indicating your acceptance of the Terms and Conditions of using the Bookeasy Channel Manager The information above only serves general information purposes it may be subject to change at any time without prior notice VIDEO TUTORIAL Accept and Connect Always remember to save your changes Page 51 Room Operator Manual v2 March 14 Specials The specials interface allows you to create specials around your existing rates bookeasy ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support EE gt Add a new Special l l Special Settings Copy this Special Delete this Special Specials 1 Bedroom Chalet 1 nightPay 4 Stay 5 ES What Type of Special Pay Stay Deal v 1 Bedroom Chalet 3 night Stay 4 Pay 3 Based on Rate Package 1 Bedroom Chalet 1 night v 1 Bedroom Chalet 3 nighttest 4 Short Description Pay 4 Stay 5 5 Long Description Our 1 Bedroom Apartments offer luxury at its finest Spoil yourself in our fully self contained apartment featuring Spa Bath L bmi Special can only be unlocked E by a Promotion Code CU boca if a Guest Pays for nights
9. Once done the reservation will remove itself from this list Page 17 Room Operator Manual v2 March 14 setup Business Details Pebookeasy Brittni is logged into the Brittni s Chalet Test Console Console Logout 9 nlln Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support EDIT DETAILS Please type in uppenablD lower case What you enter below will be displayed exactly as you enter it on the website Customer ID EH 56581 Surname Stewart First Name Brittni Brittni s Chalet Test Console 11111111111 11 numbers brittni resonline com Freecall i vvould you like to receive emails upon full payment of a booking Website Ja l i e no http i just www xxxx com Phone J 9 07 56682549 ie 9745 3456Faxno Mobite Postal Address 310 38 BurbankAye 2 Town d Gladstone Park Postcode 312 3043 State Business Name ABN Email Email Notifications Preferred Currency e 13 Beliz Dollars BZD v Local Taxes J 14 Labet GST ie GST VAT etc Amount 10 Locale 15 English Australia v GMT 10 00 Canberra Melbourne Sydney v Date Format Wednesday 5 March 2014 Time Format 9 49 19 AM Number Format 12343 6789 Currency Australan Dollar Currency Format 12 345 68 Customer ID Displays you
10. Only for these Room Types L 2 Bedroom Chalet E 1 Add a new Booking Extra Click here to add a new Extra 2 What type of Booking Extra Select the type of Booking Extra you are offering Per Booking will apply the Extra Cost once per booking Per Night will apply the Extra cost per night booked Per Person will apply the Extra Cost per guest booked Per Quantity will apply the Extra per number specified by guest on your Booking Form 3 Short Description Enter a short description of the Extra being offered Page 54 Room Operator Manual v2 March 14 4 Long Description Elaborate on the details of the Extra you are offering 5 Amount Enter the dollar amount that you want the system to pply to the guests booking once Extra has been selected 6 Only for these Rate Plans Should the Extra be available for certain rate plans only please select them here 7 Only for the Room Types Should the Extra only apply to particular Room Types please select them here Extras will display on your Booking Form on your website as per the below Should the guest like to add an Extra to their reservation they simply check the box next to the desired Extra chose the quantity and the cost will be added to their reservation Please note that any Extras booked will display on the email confirmation sent to both yourself and the guest Make a booking Your Booking Property Arrive Accommodation Britt
11. days of arrival Full Fees Cancellations within 14 days of arrival 1 Might Fee fs MOTE Leave this empty if you are seltrated z aon aeons z manao Save All information on this screen will read from your Business Details section see Business Details Steps 32 38 Page 30 Room Operator Manual v2 March 14 Upload Pictures and Images Pebookeasy Main Menu Reservation Calendar Reports Brittni is logged into the Brittni s Chalet Test Console Console Logout 00 0 6 Setup Booking Centre Functions Online Distribution Help and Support UPLOAD PICTURES IMAGES This utility allows you to upload images pload Pictures Images Accounts Upgrade to Room Manager PRIMARY THUMBNAIL Q Add image LZ E No file selected 1 Hover over Setup and click on Upload Pictures Images 2 Click on Add Image so bring up the Browse button click this to locate the image on your computer 3 Save Changes once done You may upload as many images as you like onto this page Modifications or additions can be made at any time Staff Logons Mi bookeasy com ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support STAFF LOGONS Em Phone Name mail Active Action Add New Staff Logon Page 31 Room Operator Manual v2 March 14 Click Add New Staff Logon to setup an individual username a
12. iEn Per l o Double Bea Bed w Pemove 1 Double Bed Add Bedding Type Current Bedding Configurations Remove Add a Mew Bedding Configuration 1 Page 25 Room Operator Manual v2 March 14 Click on Add New Bedding Configuration Bedding Types Select the quantity of beds of the type selected in Step 3 Bedding Types Select the type of bed Bedding Description Will drop in automatically however this can be altered if required Additional Cost Add an any additional costs for that particular configuration Per Night Tick this box if the Additional Cost should be on a per night basis leave un ticked to charge only once for entire stay 7 Default This must be selected for one particular bedding configuration for example a 1 Bedroom Apartment could come with a King as default but may be split into twin share 8 Action Click on Remove to remove that specific Bedding Configuration E a a a Repeat steps 1 8 to add additional bedding types available to that room See below for a completed example what a 2 Bedroom Apartment may consist of Current Bedding Configurations Icon Displayed Bedding Types Bedding Description Additional Cost Per Night Default Action H H 1 A king Zip Bed v Remove 1 King zip Bed and 2 Single Beds Remove 2 w Single Bed w Remove Add Bedding Type 2 M king zip Bed w Remove 2 King Zip Beds Remove Add Bedding Type H i H i a w Single Bed w Remo
13. no unchecked arrivals for today Add Now Montarct Clicking here will open a new page showing you your listing on the Visitor Centers website Page 38 Room Operator Manual v2 March 14 ONLINE DISTRIBUTION Property Details Most of the information in this area is controlled from your Room Operator console the areas you need to manage from this area are highlighted in RED below Pebookeasy Reports i Knowledgebase MainMenu Reservation Calendar Online Distribution Help and Support Accounts Setup Booking Centre Functions Select Language Online Property Details Address gt Property Details Descriptions Images Resonline Fees Payment Options Booking Policies 12 Property Features Security l Save Changes Property Information Cl 24 Hr Front Desk Air Conditioning Property Hame Brittni s Chalet Test Console O Room Serice Restaurant Accommodation Type Chalet g Gu o D 00 usiness centre i Ster Rating i J3 O 24 Hour Security O spa Facilities Rating Type Self Rated a E oa Rating Number one ee fa C Breakfast O Business centre Primary Email Address suppornt resonline com au fs O Car parking fees may apply O Children facilities Pri Ph eas l ae ene 07 5668 2540 O Conference facilities F Currency exchange services Primary Fax Je O Disabled facilities Fj Dry cleaning facilities Website Address l J7 C Free parking O Guest Laundry j v
14. s T 60 Vy aS TTT 61 Single Rate Plone Update eaten ae ae ane Neen nO nnn nt Pte PPR no Ee Sa ROR Oe On Ne oe eee eee ene eee err 61 SEI A 9 Tete TTT 62 Montay DC T 63 SUNDO ccna atest E ci cin ces creer cerca oh E E ec oe ve poco ei nincediemeeeeesensceanee 63 Page 3 Room Operator Manual v2 March 14 Introduction The Bookeasy Room Operator Console is now available to you as an upgrade of your existing Bookeasy Member Console Room Operator gives you practically all of the functionality of an expensive Property Management System PMS without the fees This upgrade will allow you to manage your business in a more efficient manner as mentioned above Room Operator is an upgrade of your existing Bookeasy Account meaning that all the information currently stored in your Bookeasy account will still be there once the upgrade has taken place Not only is the Room Operator console easier to navigate it also removes a lot of the irrelevant areas of Bookeasy that accommodation providers don t usually require such as car hire tours etc leaving the remaining functionality to resemble your day to day needs Upgrade To upgrade your Bookeasy console to Room Operator kindly follow the steps below 1 Click on the Room Operator Upgrade button in the top right hand corner of your Bookeasy Member Console be MEMBER CONSOLE y Brittni is logged into the Brittni s Chalet Test Console Console Logout Main Menu Business Details Res
15. special to pull its availability from 4 Short Description Enter a Short Description of your Special 5 Long Description Elaborate on your short description in the Long Description Field 6 This Special can only be Unlocked by a Promotion Code Should you decide that you want your special to appear only after a guest enters a promotion code on your booking form please check this box The system will then ask you to select the Promotional Code that you want to attach to this special 7 Deal If a guest stays for Enter the values of the special note this section only applies to Stay Pay Deals 8 Is this repeatable Check this box if you would like your stay pay deal to apply to bookings containing more nights 9 Valid For Here is where you can setup validity dates for the special kindly note that this field refers to Travel Dates 10 Days of the Week available for Select the days of the week you want this special to be available for 11 Excluding These Dates Enter any date ranges that you do not want the special to be available for that fall within your Valid Dates period 12 Booking Date Restrictions Enter any date restrictions that you do not want to receive bookings for this special on Kindly note that these restrictions are in relation to booking date so should you set this to Feb the special will not appear as available if the guest is making the booking in Feb 13 Last Minute or Advanced Purchase Rest
16. tag of Revenue Date Date Occupied Persons Breakfast 3509717 122012014 E pamen 25 01 2014 26 01 2014 coe A 138 00 69 00 138 00 0 00 100 00 100 00 a i a 138 00 69 00 138 00 0 00 100 00 100 00 Current Location Brittni is logged into the Brittni s Chalet Test Console Console Logout Online Help Search Options 1 Product Default search is for All Extras however to search for a particular product simply select it form this dropdown box Booking Date Enter the Booking Dates you wish to narrow your search by Arrival Date Enter the Arrival Dates you wish to narrow your search by Departure Date Enter the Departure Dates you wish to narrow your search by of ge ae Perform Search Click here to view results below Summary of Amounts Payable for Month Year Selected 6 Extra Name Will display the name of the Extra 7 No Bookings Will display the number of reservations that booked this Extra over the Date Range specified 8 Nights Occupied Will display the number of nights occupied over the Date Range specified 9 No Persons Will display the number of guests staying over the Date Range specified 10 Avg Cost Per Room Shows the average cost for rooms booked over the Date Range specified 11 Avg Cost Per Person Shows the average cost for each person staying over the Date Range specified 12 Revenue Will display the total revenue made over the Date Range spe
17. they can stay for nights ES fe this Repeatable a guest can pay for B nights and stay for 10 and so on o Paia for Specific Dates 7 SZ 20 02 2013 to 31 01 2014 inclusive Days of Week Available For fon Tue Wed Thu Fri Sat Sun E Excluding these Dates L K 24 12 2013 to 02 01 2014 Add a Date Range 2b Booking Date Restrictions Specific Dates SZ 20 02 2013 to 27 02 2013 inclusive Any Last minute or advanced purchase Yes 3 restrictions Must be booked days before arrival E Search Rate Package Id 22151909 I lt You can be as creative as you wish with options to include or exclude dates the special is valid for along with setting the bookable dates Any specials you create here will be available on your own Website if you are using the booking button as well as being displayed on Roamfree if you have set this channel to active 1 Click Add a new Special 2 What Type of Special Select what type of Special you would like to offer Percent Discount Reduces your rates by the specified percent Dollar Discount Reduces your rates by the specified dollar amount Stay Pay Deals where a guest can stay for e g 4 nights but pay for 3 Package Deals Where you can include things like dinners breakfasts tours etc Page 52 Room Operator Manual v2 March 14 3 Based on Rate Package Select the rate plan from the dropdown list that you would like this
18. wW Rate Min Nights These Defaults roll in at months in advance Overwrite Existing Rates C Tick this box to overwrite rates entered manually with these Defaults Last Minute Defaults M T Ww b F S S baie gL OC OC LOC O E H minnis C C C CO E amp Default Inclusions These Defaults roll in at 28 days in advance Overwrite Existing Rates LI Tick this box to overwrite rates entered manually with these Defaults Images for this Rate Package Each rate plan will inherit the room images chosen You can override this by selecting specific rate plan images from your image gallery below To add a new image go to your image gallery located under Property Details Save changes Room types shown in red have no rate plans attached Rooms without a Rate Plan are not for sale online Page 49 Room Operator Manual v2 March 14 1 Rate Plans Are listed on the Left with a yellow dot next to each indicating that it is a Rate Plan 2 Rate Package ID This is for internal use only you will never need to reference this number 3 Name The name of this Rate Plan 4 Description Displays a description of the rate plan that the guest will be able to view on your website when making a reservation 5 Standard Guests included in Price Displays the number of guests included in your Daily Rates 6 Maximum Guest Allowed Displays the maximum number of guests allo
19. who are Gold Medal will have the logo beside their name 24 Hour Operator This means that the Booking Centre staff should respond to the client to confirm their booking within 24 hours of the booking being made 24 hour bookings are unconfirmed and will display in the Reservations screen of the Member Console and Staff Console as a BLUE booking Operators will need to click Confirm next to the booking if they wish to accept the booking Alternatively the staff from the Booking Centre will contact the operator to request confirmation and confirm the booking from their end Operators with a 24hr confirmation period will listed below the gold medal operators in the Availability search listing If you wish to be a 24 Hour Operator tick OPTION 2 and the Booking Centre staff will contact you to confirm availability before a booking is confirmed All operators who are 24 hour confirmation will have the logo beside their name Page 36 Room Operator Manual v2 March 14 JOIN THE BOOKEASY BOOKING CENTRE NETWORK By ticking this box your inventory will distribute to other Booking Centres around Australia that use the BookEasy software The default commission for bookings made via the BookEasy External Search is 15 although Booking Centres may negotiate different rates with you at the time of booking your product Ask your Booking Centre or the BookEasy team for more detail on External Searches in the BookEasy network Page 37 Room Operator M
20. with new text 4 To delete an image click on the image in question and click on delete These images will also appear in the Rooms and Rates section of your account and can be attached to particular Room Types see Rooms and Rates for more info Page 43 Room Operator Manual v2 March 14 ResOnline Fees mMbookeasy ROOM OPERATOR CONSOLE i Knowledgebase Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Online Property Details Select Language Property Details Address Descriptions Images Resonline Fees Payment Options Booking Policies Security Save Changes Resonline Fees These details will be be used to charge for Resonline Fees O credit Card O Direct Debit Select either Credit Card or Direct Debit and fill out the details remembering to Save Changes once done Page 44 Room Operator Manual v2 March 14 Payment Options Here you can customise where money collected from bookings placed on your website will be deposited Pabookeasy ROOM OPERATOR CONSOLE I Knowledgebase Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Online Property Details Select Language Y A Property Details Address Descriptions Images Resonline Fees Payment Options Booking Policies Security i Save Changes Payment Options If you have your own Merchant or Paypal details with one of the f
21. 3 500 00 0 00 50 00 97 22 3509717 23 01 2014 ahora 25 01 2014 26 01 2014 100 00 50 00 100 00 0 00 50 00 2 78 Current Location Brittni is logged into the Brittni s Chalet Test Console Console Logout Online Help The Booking Summary report is much like the Monthly Bookings report except that you have more parameters to narrow your search by including Product Room Type Booking Date Arrival Date and Departure Date Page 13 Room Operator Manual v2 March 14 Extras Summary Pbookeasy ROOM OPERATOR CONSOLE Brittni is logged into the Brittni s Chalet Test Console Console Logout 9 ee Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support EXTRAS SUMMARY This report shows total invoicing figures for Room Manager operators Ee n Ea Clear Arrival Date Clear Departure Date Clear All Products w Products 1 1 2014 to 28 2 2014 to Perform Search Search a ee EnA Name No Bookings Nuits Oocupied No Persons av Cost Per Room 3 ava Cost Per Person S nadan Comm sion 9 Total or Bookings Tota of Revenue 0 Breakfast Ad a a anm 138 00 69 00 138 00 0 00 100 00 100 00 Ooo d oa oaf oal 138 00 69 00 138 00 0 00 100 00 100 00 HEI A ani PAYG 73 20 21 Ga 25 L ipis Arrival Departure Nights No Avg Cost Per Room ie Cost Y Person Revenue Commission Va of Bookings
22. 3454211 Sat 20 4 2013 08 53 a Edward Hoskin mbele Test ems 3310595 3101593 100 00 ro lo 100 00 00 por wisn mere om ft em o pes orem a wm ore fone pes fsa sae fm e ps ow pe HH H a impr oe fw femmes foree Ow omen re lon o SSS aaa 1 3455324 Sat 20 4 2013 20 10 po Richard Fletcher cU a Test account 3311590 3102518 350 00 oo 3461597 Wed 24 4 2013 21 33 Warren O Leary rie Test Gift Voucher a 3317516 3108199 154 00 o o Gift Voucher 154 00 T Reconciliation Date 19 09 2013 Secure Payments Other Payments O TOTAL PAYMENTS 1 765 00 1 Payment Date From and To amp Search Enter the dates that you would like to see payments made and click on Search to display results Payment Displays the Payment Number for the corresponding payment Payment Date Time Shows the time and date of the payment Payment By Displays who made the payment ie Online Staff Member etc Client Name Shows the Guest Name that relates to the payment Description Shows the name of your property Payment Type Shows which method was used to make payment Receipt Is only required for Visitor Centers please ignore nel ee 0 Itin Sale Reflects the bookings Itinerary Number this is clickable and will open the Booking Screen 10 Booking Number Displays the Booking Number of the reservation 11 Amount Shows the amount that has been paid 12 Action Tick this box to reconcile the Payment
23. Booking Centre Functions Online Distribution Business Details Property Details Seasonal Rates Rooms and Rates Rates Calendar Specials Booking Conditions LIST OF ROOMS AND RATES Cancellation Indemnity Policy amp Accreditation A g L H 60716 1 Bedroom Apartment Edit Daily Rd 91088 Pictures Images Edt O Edit Delete o 50018 2 Bedroom Chalet Edit Daily Re State Holidays room 1 Edt Bdit Delete 60579 3 bedroom Edit Daily Re Booking Questions Iroom Chalet 1 Edt Edt Delete o 50019 3 Bedroom Chalet Edit Daily Re Upgrade to Room Manager Edt SEDE Delete 0 S 2 A E T ett Add anew Room 1 Hover over the Setup Menu and click on Rooms and Rates 2 Click on Add a New Room You will then be redirected to the below screen Page 24 Room Operator Manual v2 March 14 Pbookeasy ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution ADD ROOMS amp RATES te AAT Should this room type display Tor online bookings J2 p apee Cl Display on website for online bookings How many actual rooms do you have Enter the number of thls pe of accommodation Room Names Enter the Room NaemerNuimnber for the HD6 oF rooms a entered abore Room Configuration as aaae CT a Powered Site Link Availability O ET Cl Use availabiltiy from other rooms Maximum Number of Guests Wasi Aumnber of people that this ac
24. F 40 B Tourism Accreditation Number TQual Accreditation at TQual Accreditation Code 36 Cancellation and Indemnity Policy Enter your Cancellation policy here and it will display on your properties listing on the Visitor Centre website 37 Star Rating Enter your properties Star Rating 38 AAA Record Number Enter your AAA Record number if applicable 39 Tourism Accreditation Tick if you have a Tourism Accreditation 40 Toursim Accreditation Number Enter your Tourism Accreditation Number here 41 TQual Accreditation Tick if you a TQual Accreditation 42 TQual Accreditation Number Enter your TQual Accreditation Number here 43 Save Don t forget to Save your Changes Page 21 Room Operator Manual v2 March 14 Property Details Pabookeasy ROOM OPERATOR CONSOLE gt Knowledgebase Help and Support Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution EDIT ACCOMMODATION DETAILS Please type in upper AND lower case What you enter below will be displayed exactly as you enter it on the website E range from 1 00 To s00 e Enter a number only AUD Australian Dollars per night Please enter your Lowest and Highest Tarriff rates Ce Tourism Accreditation accreditation Number 3 g AAARating 45 lt AAA Record Number 4A Internal Rating ha Tick this box i
25. Phone Test Tour 1 C Retrigerator O Sate Satellite Cable TY E Self contained E Separate bathtub and shower Shower Triple Share Room C Smoking rooms Teaicottee facilities Tea coffee making facilities LJ Telephone LJ Television LJ VWasher dryer Images for this Room A Select images from your image gallery below that you wish to associate with this room type To add a new image go to your image gallery located under Property Details Save changes Room types shown in red have no rate plans attached Rooms without a Rate Plan are not for sale online Page 47 Room Operator Manual v2 March 14 1 Room Types Are listed on the Left with a Blue Bed next to each indicating that it is a Room Type 2 Room Details gt Name Enter the name of the Room Type gt Availability Alerts Selecting a number in this field will ensure the system automatically sends you an Availability Alert email once the availability for that room reaches the number selected 3 Maximum Bedding Configuration Select the bedding configuration for the room 4 Room Features Tick all applicable features that are inclusive in this particular room type 5 Images for this Room Tick the image you wish to display as a thumbnail on your website s Booking Form next to this particular room type 6 Save Changes Please remember to save your Changes before leaving the Room and Rates section Page 48 Room Operator Manual v2 March 14 Rate Plans
26. Qty of Rooms 22 Ja F Gym l Fitness Centre Internet Access O Lifts Luggage Storage Tax Type None selected K J9 fro F Non smoking rooms floors oO Parking ABH Tax ID LLU C Pets allowed Fi Photocopy services Property Management System Room Manager b IU O Porterage O sauna Force a Full Refresh of Resonline s Room Rate and Availability information with what is stored on Bookeasy O Spa Tennis Court Time Zone None chosen vi CI Tour Desk ee CG3 First Name Last Name Email Address Phone Number General Manager Brittni Stewart suppor resonline com au 07 5668 2549 v Reservations 1 Property Name Enter the name of your property this information will be displayed online 2 Accommodation Type This field will already be populated with the Accommodation Type selected during the sign up process This information will not be displayed online Should you need to change this field kindly contact Support 3 Star Rating amp Type These fields will already be populated with the details added during the sign up process This information will be displayed online Should you need to change these fields kindly contact Support Page 39 Room Operator Manual v2 March 14 4 Primary Email Address Enter the email address that booking emails and general communication from ResOnline are to be sent to This information will not be displayed online 5 Primary Phone Enter the phone number for the property this information
27. ake infants NOUR WN Number of Rooms and Description Enter the total number of rooms at your property and a descriptive name for the style of accommodation on offer Arrival and Departure Time Enter your standard Arrival and Departure Time Cancellation Policy Terms and Conditions This area should be populates with the information you entered into the Business Details section Step 32 10 Facilities Select the facilities that apply to your property Page 22 Room Operator Manual v2 March 14 Rooms and Rates Mi bookeasy ROOM OPERATOR CONSOLE 1 Knowledgebase Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support LIST OF ROOMS AND RATES G Room Name Bas rs 9 rs A 60579 3 bedroom Edit Daily Rates 2 Bedroom Chalet 1 Edit Delete Add anew Room Room Name Click on the Room Name to view the Edit Rooms and Rates screen Rates Click on Edit Daily Rates to view the Edit Daily Rates screen Availability Links Will display your current availability links between room types Facilities Here you can select facilities per room type Edit Delete Click on Edit to view the Edit Rooms and Rates screen alternative to Step 1 ese i Page 23 Room Operator Manual v2 March 14 Rooms and Rates Add a New Room SD OPERATOR Zay Knowledgebase Help and Support Main Menu Reservation Calendar Reports Accounts Setup
28. anual v2 March 14 News Events Awards and Opening Hours This screen allows the operator to display further information about their business on the webpage ie tell customers about any news or awards you may have won been nominated for If information is not entered for a particular section then that field will not be activated on your webpage Enter your Opening Hours in a sentence format Enter any Latest News Awards Special Events this is an opportunity to market your business For example in the news section you could let customers know that you have recently renovated your rooms or started a new tour Updating this section regularly to keep your page looking fresh Press SAVE at the bottom of the screen to record your changes Booking Centre Functions gt View your Changes on website Mbookeasy ROOM OPERATOR CONSOLE 1 Knowledgebase Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Online Booking Control QUICK LINKS TO DO LIST Ai beug and THIS FORTNIGHT AT A GLANCE Reservations NEW ONLINE BOOKINGS S HH HBHBRHHHAHBA HIGH Reservation Calendar There are no new online bookings Meeting Minutes Newsletter amp ames Bs S E Quotes ARRIVALS Search Contacts Sree ee ee ssensnsesssessssssnsnsnensnsneonsssssssssnsnenensnsnsssnsssnssssscnenensnsnsasusnsnssaussssesesessssenensnenssanonssssssssssnensnsnsosenssnesssauasnenensnsenssassaueneseanensee There are
29. ap eror 1 Address Enter the street address of the property this information will be displayed online 2 City Location Enter the City Location of the property this information will be displayed online 3 State Region Enter the State Region of the property this information will be displayed online 4 Postal Zip Code Enter the Postal Zip Code of the property this information will be displayed online 5 Country Select the Country where the property is located this information will be displayed online 6 Postal Address If this address should be the same as the Street Address section click on Same as Above and this will automatically populate the fields below If this address should be different to the Street Address kindly enter postal details manually 7 Geo Location Once the above address fields are complete the map to the right should display your properties location and automatically populate the Latitude and Longitude fields Page 41 Room Operator Manual v2 March 14 8 Note You can drag the marker on the map to correct the location if needed We suggest you place the marker closest to the entrance to your property The map will be displayed online Descriptions Some of the information in this area is controlled from your Room Operator console The areas you need to manage from this area are highlighted in RED below Pebookeasy i Knowledgebase Main Menu Reservation
30. ar Enter the date range that you would like to amend enter the New Rate and the days in which it applies remembering to Save Changes once done You should then see your Edit Daily Rates screen update Edit Date Range From Date To Date 13 Sep 2013 Eei 13 Sep 2013 Hise 5 M T WW T F G Return To Standard To Standard 6 Stop Sells The green ticks and red crosses depict your Stop Sells A green tick means that o stop sell is in place and the room is bookable A red cross means that a stop sell is in place and the room cannot be booked To add or remove stop sells click on the tick or cross itself and the below pop up box will appear Enter the date range that you would like to add or remove a stop sell and the days in which it applies remembering to Save Changes once done You should then see your Edit Daily Rates screen update Edit Date Range From Date To Date 16 Sep 2013 Lis 16 Sep 2013 Eei Enable Dates Disable Dates Return To Standard Page 29 Room Operator Manual v2 March 14 Cancellation Indemnity Policy amp Accreditation bookeadsy es ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution EDIT CANCELLATION INDEMNITY POLICY AND ACCREDITATION Please type in upper AND lower case What you enter below willbe displayed exactly as you enter it on the website Cancellation and Indemnity Policy Cancellations within 7
31. ar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support r A Yearly Deals Select Language gt Single Rate Plan Update Bulk Update Channel Overrides LU Rate Plan 1 Bedroom Chalet 1 night i Standard Rates v dy Select d to 2 Click and drag left TET ELT S ALN lect deselect to right for grou Availability Rates Stop Sell Min Nights Inclusions lans S Seasons w Selectable Days Clear dates Change Rate to 7 Delete Season Create Season Mon Tue Wed Thu Fri Sills Mon Tue Wed Thu Fri ells Mom Tue Wed Thu Fri Mon Tue Wed Thu Fri Sills Mon Tue Wed Thu Fri Sat Sun Mon Tue 20 21 22 23 24 25 26 27 28 23 3c Sep 13 150 150 150 150 150 150 150 150 150 150 150 LJ 7 2 4 1b 21 2 P 2 P F4 Oct 13 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 1 13 1 Nov 13 150 150 150 150 150 150 150 100 150 750 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 150 07 Ta 3 4 5 OF 07 os 19 10 11 12 i 14 15 1E 17 i 19 2i 21 22 23 24 25 26 27 28 23 3l 31 Dec 13 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 14 1 1 4 2 Jan 14 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 jl 11 1 t 1 Feb 14 100 100 150 150 150 150 100 100 100 150 150 150 150
32. at have been manually closed out by the operator This may be due to anumber of reasons that require a room to be removed from the availability pool 6 Bookings Shows the number of reservations for that particular room on any given day 7 Available Equals total number of rooms minus Close Out and Bookings ie the number of rooms you currently have available Next Month Use these to toggle between next and previous months on the Calendar 9 Previous Dates Note that past dates will display as per the black hatched squares above before the 19 September to view past dates availability click here 10 Save Changes Be sure to click on Save Changes after making any amendments to this area 11 Helpful Hints Should you forget what each Close Out Bookings Available means see here Page 10 Room Operator Manual v2 March 14 Block Unblock Range Mbookeasy ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution AVAILABILITY RANGE BLOCK OUT OR UNBLOCK Enter details below to block outa room for a date range Block Out fit this box is ticked the range of dates will be blocked out made unavailable if unticked the range will be cleared i e made available Start Date 2E Ie Please ONLY enter dates covering one calendar year End Date Ez Ie Please ONLY enter dates covering one calendar year Number of Rooms bo Enter a number of room
33. ates on your availability screen 2 _ Sep 2013 10 12 13 17 18 19 S 21 22 23 24 25 26 27 28 29 P E e a a a Tue Thu Fri Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun 5x 1 Bedroom Apartment 4 T O cools WD OD A A A A O RO RT A A C off a T TTT ISH WV AA AA R AA KR RAKA S S sj s s e sj s s s s E A A N N EN E AAE N AEN C ERA KA A A A A A EEE 9 E 0 a Bookinss A MVNA OOOO DODO _ tt dT TT EI AZAAZAZAZAZAAZAZAZAAZAZAZAaAADZG IY YYYILILYYLYIYVIYYIYYIYO DG EEE O A A A 2 C O A Bookings ee mnia AZAAZAZAZAZAZAAZAZAAAGAZS Z EERE REESE EEE ceislslaskelsmsls sisi p Mon Tue Thu Sat Tue Thu Fri Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Previous Month September lt 2013 lt Refresh Dates Next Month KI o K Save Changes Line 1 The number of rooms used by yourself the operator This can be updated by entering a number of rooms and clicking the SAVE Button Line 2 The number of rooms thatthe Visitor Centre or Agent has booked for you Line 3 The number of rooms available 1 Date Range This field allows you to choose which month and year you would like the Calendar to display 2 Refresh Dates Click here after using the Date Range fields to refresh the page to that date you selected 3 Dates are displayed along the top of the grid 4 Rooms are displayed down the left hand side of the grid 5 Close Out Shows the number of rooms th
34. ation will not be displayed online 3 Car Parking Details Describe the car parking that the property has available for guests to use this information will not be displayed online 4 Check In Instructions Enter information such as reception hours after hours check in instructions etc This information will not be displayed online 5 Travel Directions Describe the directions guests should take from the nearest Town Centre Airport Landmark or Motorway Freeway etc 6 Things To Do Describe List local attractions Page 42 Room Operator Manual v2 March 14 7 Children and Extra Guest Details Explain the property s Children and Extra Guest Conditions and Procedures this information will not be displayed online 8 Save Changes Don t forget to Save Changes once done Images This section allows you to add an unlimited number of images to your account BSbookeasy _ Online Property Details Select Language Property Details Address Descriptions Images Resonline Fees Payment Options Booking Policies Security Save Changes Images Add New mage ft No file selected Tool Tip Text l Save Save Changes 1 Add New Image Click Browse and select the image from your computer 2 Tool Tip Text Optional Enter the text that you would like to be displayed alongside the image 3 To edit text Simply click on the corresponding image delete the text and replace
35. by passing Ipswich pass through Aratula and begin the climb up and on to the Great Dividing Range through Cunninghams Gap Take in the beautiful scenery of the lush v rainforest on Cunninghams gap that then opens up to the farms of the Southern Downs You will then reach the hictavical tenn of Warwick Trove loath alama the hows Encloned Hinhinau tewwarde Stanthorna Taka tha Business Facilities EA Things To Do AFi Explore this developing wine region Visit the Granite Belt wineries delightful cafes and restaurants and treat Printer yourself to a delicious lunch or dinner Graze the local farmers market selecting fresh produce to cook up a Conference Rooms feast a gourmet snack or a romantic dinner back at your villa Pick up a unique collectible amongst the markets and country stores or browse the galleries and museums If votre feelina more adventiircics evnlinre the mannificent siirrandina nstinnal narks And at daws end hathe in Car Parking Details Children and Extra Guest Details gt gt There is ample space for car parks 4 cot and high chair are available for babies and young children upon request Please communicate your needs at time of booking Extra guests are charged USD 30 per person 1 Property Description Enter a description of the property this information will be displayed online 2 Business Facilities Describe what business facilities your property offers this inform
36. cified 13 Commission Is only required for those using the Room Manager Property Management System please ignore 14 Total of Bookings 15 Total of Revenue Page 14 Room Operator Manual v2 March 14 Itemised Amounts Payable for Month Year selected 16 Booking Displays the booking number associated with the Extra 17 Booking Date Displays the date the booking was made 18 Extra Name Displays the name of the Extra 19 Arrival Date Displays the reservation s Arrival Date 20 Departure Date Displays the reservation s Departure Date 21 Nights Occupied Displays the number of nights occupied over the Date Range specified 22 No Persons Displays the number of guests staying over the Date Range specified 23 Avg Cost Per Room Shows the average cost for rooms booked over the Date Range specified 24 Average Cost Per Person Shows the average cost for each person staying over the Date Range specified 25 Revenue Will display the total revenue made over the Date Range specified 26 Commission Is only required for those using the Room Manager Property Management System please ignore 27 Total of Bookings 28 Total of Revenue Page 15 Room Operator Manual v2 March 14 Accounts Payments be ROOM OPERATOR CONSOLE y Brittni is logged into the Brittni s Chalet Test Console Console Logout n Main Menu Reservation Calendar Reports Accounts S
37. commodation a Maximum Number of Days Weenie umber of days thatcan be booked at a time Leave blank to allow an waanited number of days to be hooked Description g Please Include Bedding Configuration Breakfast Details CHuaren Differences Cot Prices 1 Room Type Enter the name of the room type e g 1 Bedroom Apartment 2 Should this room type display for online bookings Only tick this box if you would like this particular room type to be available to book through online channels 3 How many actual rooms do you have Enter the number of rooms you have for this room type e g 14 x 1 bedroom Apartments 4 Room Names Enter the names numbers of each apartment this is how you will tell them apart when allocating via your Reservations Calendar 5 Room Configuration Select the option that best describes that room type Link Availability Tick this box if the availability for this room must be linked to another Once ticked a drop down box will appear that allows you to select the linked room 7 Maximum Number of Guests Enter the maximum number of guests that can be accommodated in that room type 8 Maximum Number of Days Enter the maximum number of days that can be booked at a time fo example use this feature if you do not take reservations over 7 nights 9 Description Add a detailed description of the room type E i n icon Ta d Bedding Types aa TF Bedding Description _ a Additional
38. dation For Booking Centre Staff Only i e Key Details t For a Only Bank Name OPERATORONLY 27 amp Bank Branch BSB Number 000000 Up to 6 Numbers eg 123456 29 E Account Number Lo 30 Account Title E Ers Account Code Include Extras In Agent Commissions BEJ En Limit Back To Back Bookings Prevent bookings being added to the cart where the departure date of one is the same as the arrival date of the other Only applies to your external users Display booking questions in En manifest 35 bony Send Email When Fully Paid Please Note This setting will be only applied for Online Bookings Characters lett 3000 Insert lt p gt for paragraph breaks and lt br gt for line breaks 22 Directions from your Nearest Town Enter instructions for Directions from your nearest town 23 Business Description Here is where you can elaborate on your Point of Difference this will display on Visitor Centers websites 24 For Booking Centre Staff Only Whatever is entered here will display on the Visitor Centers console when looking at your property listing from within their internal system 25 For Itinerary Only Information entered here will display on booking confirmation sent from Visitor Centers websites when a guest makes a reservation 26 Bank Name Enter your Bank Name these details will be used by the Visitor Centre to
39. deposit funds when running their returns 27 Bank Branch The branch in which you opened your bank account 28 BSB number Your BSB Number 29 Account Number Your account number 30 Account Title The name of the account 31 Account Code Is for internal use only please ignore 32 Include Extras in Agent Commission Tick this box if you are happy to pay Agent sS commission for any Extra they may book If all Extras are offered at property level please leave this box un ticked 33 Limit Back to Back Bookings Tick this box to prevent bookings being added to the cart where the departure date of one is the same as the arrival date of the other 34 Display Booking Questions in Manifest Tick this box to include the guests answers to your booking questions on the reservation manifest 35 Only Send Email When Fully Paid If selected the operator will only receive a confirmation email once the booking is full paid Page 20 Room Operator Manual v2 March 14 EDIT CANCELLATION INDEMNITY POLICY AND ACCREDITATION Please type in upper AND lower case What you enter below will be displayed exactly as you enter it on the website Cancellation and Indemnity Policy Cancellations within 7 days of arrival Full Fees Cancellations within 14 days of arrival 1 Night Fee 67 amp star Rating 45 w 38 AAA Record Number NOTE Leave this empty if you are self rated 39E Tourism Accreditation
40. dren AUD 1 00 pip This is a bottle of wine AUD 0 00 Per Night Extre AUD 20 00 each for 1 nights AUD 20 00 AUD 0 00 Booking Extras Total AUD 0 00 Your Details Payment First Name Accommodation Last Name ee Booking Extras Total Address eee Total Cost Inc Tax City TT OT State Region Amount Due Now Postcode Zip Available Payment Methods VISA ES Country f Make Booking Email Booking questions will Special Requests appear here including approx y clicking Wake Booking you accept the Terms amp Conditions of purchase arrival time How did you hear please choose about us Do you have any dietary requirements Would you like a please choose smoking room Page 59 Room Operator Manual v2 March 14 Booking Form ResOnline s Turbocharged Booking Form More than just a form ResOnline offers you much more than just a booking form Check out this demonstration below You can see the different ways it can be integrated into your site by following these links to sites that are already using the same technology you could have for your website Booking For Integrated Form Wulti property Form lew Demo view Demo lew Demo The ResOnline Booking Form specifically designed to turn your web traffic into bookings fully integrated widget embeds into your website lets users stay on your website to view availability and rates Int
41. e website For all products specific products If specific products is picked show a tick box for the user to select which product All Products this question applies to Questions asked per PAX If ticked the following questions will be asked to each PAX in the booking Otherwise the questions will only be asked once per booking FORM FIELDS Create each field you want to have displayed on your custom form 8 Hover your cursor over the heading for more information Posse Answers ast newer Tg es ew Add a new Field Save Changes Current Location Brittni is logged into the Brittni s Chalet Test Console Console Logout Online Help Hover over any Question Mark to see an explanation of the field Page 34 Room Operator Manual v2 March 14 Upgrade to Room Manager Would you like to use Room Manager as your complete in house system Special Offer Free Setup amp 1st Month Free ee Room Manager console has been designed to be your complete Room Management system Ifyou continue using Room Manager after the 1 month tree trial then you only pay 1 5 commission of monthly turnover YOU can manually enter bookings in the reservation calender Communicate with your clients Track cash and agent payments and commissions Take bookings directly off your website with the tour Book Mow button Manage your business from anywhere you have an Internet connection Fad compatible Upgrade Now Page 35
42. e you to your Monthly Bookings Report 9 Marketing Tools This area consists of Questions Questions added here will display on your booking from when a guest makes a reservation Distribution Will direct you to the Bookeasy Distribution Network Page Availability Will take you to your Availability screen 10 Setup This area consists of Operator Details This is the same operator details page as the Bookeasy Member console so should already be filled in 11 Support This area consists of Support Video Tutorials Page 7 Room Operator Manual v2 March 14 Reservations Calendar be ROOM OPERATOR CONSOLE y Brittni is logged into the Brittni s Chalet Test Console Console Logout a n nna Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support RESERVATIONS Sed meo LA L Bookings Vvith 5 Jaa b mw As Previous Month September 2013 gt Next Month Th Th Tu x n 12 1 7 19 24 g 01 1 Bedroom Chalet z 02 1 Bedroom Chalet 03 2 Bedroom Chalet 2 04 2 Bedroom Chalet 05 3 Bedroom Chalet 06 3 Bedroom Chalet E R R seal O O M a a HH O 9 mee VT a ae Ys awae m e i 3a 3 e EH 2a 8 a ar 38 03 05 10 12 17 19 24 26 28 30 a gt oo 1 Display By default your reservations calendar will display bookings only should you wish to v
43. ear you would like the Report to display 2 Perform Search Click here once you have selected the Month Year which you would like the report to display Summary of Amounts Payable for Month Year Selected No Bookings Will display the number of reservations over the Date Range selected in step 1 Nights Occupied Will display the number of nights occupied over the Date Range selected in step 1 No Persons Will display the number of guests staying over the Date Range selected in step 1 Avg Cost Per Room Shows the average cost for rooms booked over the Date Range selected in step 1 Avg Cost Per Person Shows the average cost for each person staying over the Date Range selected in step 1 Revenue Will display the total revenue made over the Date Range selected in step 1 Commission Is only required for those using the Room Manager Property Management System please ignore 10 Monthly Fee Is only required for those using the Room Manager Property Management System please ignore 11 Amount Payable Is only required for those using the Room Manager Property Management System please 2 eS a a ignore Page 12 Room Operator Manual v2 March 14 Itemised Amounts Payable for Month Year selected 12 Booking Number Shows the booking number of the reservation this is clickable and will open the Booking Screen 13 Booking Date Displays the date the booking was made 14 Arrival Date Displays the boo
44. eed to f Knowledgebase Help and Support MainMenu Reservation Calendar Online Property Details Property Details Street Address Address City Location State Region Postal ZIP Code Country Address Descriptions Images Resonline Fees 38 Burbank Ave Gladstone Park VIC 3043 AGH Australia v Postal Address Same as Above Address City Location State Region Postal ZIP Code Country 38 Burbank Ave Gladstone Park VIC 3043 Australia Geo location lt 7 Latitude Longitude You can drag the marker on the map to correct the location If needed We suggest you place the marker closest to the 37 692701 144 898513 entrance to your propery Reports Accounts Setup Booking Centre Functions Booking Policies Security Select Language Save Channes Drine opet L E Qof 5 S Map Satellite A O L G lt gt c Jack Ginifer S v Gayne es Reserve VA 9p Op iy Dy Te Dio x l C Ce e Cc J 4 C 0 C OQ wt S AV D E S F 0 An S 3 Har 4A N g C5 T ae K X Ta e 4 A Za 7 K EN Y 6 O S 4 t ml 9 4 Ke F t A C 2 Oe L 2 a S G t amp fa C D 62 C K r CA gt Hd G eg A S 4 E Affordable C E Home Loans amp oO L Mortgage Advice Katrina OWE Wi nde Ndermere Cres Gabrielle Cre AR Map data Z2012 Google TermsofUse Reporta m
45. egrates with the online distribution channel manager allows you to have a complete e commerce booking site LALALA gives you plenty of options to be incorporated into your website the way YOL want All this with just a few simple additions ta your web page To implement this technology on your own website and allow for commission free bookings to be made please direct your web developer to the Booking Button section for your ResOnline account alternatively please contact the support team here at ResOnline who can supply you a quote for this work to be done Page 60 Room Operator Manual v2 March 14 Yearly Deals Single Rate Plane Update Once you have completed Setup head over to Yearly Deals next to Rate Plan there is a drop down box click on the arrow and select one of your Room Types do not select a channel this is optional A Calendar should appear with 5 Tabs at the top Availability Rates Stop Sell Min Nights amp Inclusions This will always be set on Availability when first opened All of the data that has been entered during the Setup process should have dropped in automatically to your calendar Select each tab and ensure that the data has moved across correctly See below for an example of the Availability View see following page for an example of the Rates View Pebookeasy Brittni is logged into the Brittni s Chalet Test Console Console Logout 9 0 Main Menu Reservation Calend
46. er the new rate into the Change Rate To field and click Save Your selection will have updated to your new rate in the above example 199 To clear your selection click in Clear Dates Bulk Update From the dropdown Menu select what you would like to update whether it be Availability Rates etc Select a room type Select Dates Select Method Set To Increase By Decrease By Input Number and Save NOTE Availability must be controlled via your Room Operator console should you try to amend availability from Yearly Deals an error message will be received advising you to take action in Room Operator instead Page 62 Room Operator Manual v2 March 14 Monthly Deals Pabookeasy ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Monthly Deals Select Language All Rate Plans Single Rate Plans Show Items availability Rates O mMin Nights Stop Sell Month Sep 2013 Y Selectable Days Mon Tue Wed Thu Fri Sat Sun Clear dates Change to Save and Clear eae 2 B 22 a4 25 26 s RE a0 u o oo o o os 10 1 EORR 1415 w a a ME SO Fri Tue Wed mu Fri Mon Tue Wed Thu Fri Tue Wed Thu Fri IE Mon Tue Wed mu Fri EMET 4 Bedroom Chalet 2 2 2 2 2 2 2 2 2 2 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 Bedroom Chalet 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 Bedroom Chalet 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
47. ervations Online Distribution Room Operator Upgrade BOOKEASY TEST CONSOLE NOTICES BookNow Buttons are a great cost effective way for you to capture bookings from your websites Essentially a BookNow Button is a way for you to have a booking engine on your own website Bookings made using this BookNow Button are fed through to the Mothership Booking Centre for processing managing The operator just pays their standard commission to their Mothership Any booking that comes from a BookNow button will record that it has been booked by website 2 Once done the below Pop Up box will appear Page 4 Room Operator Manual v2 March 14 New Room Operator Console Released a T RTI S The new room operator console offers greater C G E flexibility to sell your accommodation through your Visitor Centre and can be used as your complete in house system This latest release offers the following features Linked availability Sell two or more rooms that draw availability from the same source Ability to easily copy rooms Additional flexibility several rate types Ability to stop sell individual days Ability to have rooms available for a date range and or days of the week We have also produced a range of video tutorials and help documentation Click here to wiew Upgrade Now Dont Upgrade now but remind me again in a few days 3 Click Upgrade Now to upgrade your Bookeasy Member Console the Room Operator The syste
48. etup Booking Centre Functions Online Distribution Help and Support LIST OF ALL PAYMENTS a Payment From Date 01 03 2013 To 19 09 2013 Payment Type v Reconciled Start Date To Date m You must enter dd mmiyyyy in BOTH fields Baa I ELT K R en ET saom chet Jus ener oreca soze0s101300 sonnn S aoan _ _ 2earoom ___ eawaraossin foan 1608107636 s20000 mar anan __ __ 1ewaomraet_ eawaraossin empes 010506101509 510000 S saoao __ __ 2BewaomCnaet_ rienaraietener accout o1 sonar026r6 8250 0 rss wenzao Tan Cnaet_ watren Otay __ omvouenar_ 017516109109 6154 0 mrs wean _ 2Bewaomcnalt_ Testiereny foan Tamasa s100 sas Tunas __ fr ewaomaparment tsttet_ foan 473506200967 512500 ras nann Sonme _ sbearoom Tea __ oveutGard_ gt aasen0r720012 8000_ Account 350 00 23 pas nmp in ver 515400 TOTAL PAYMENTS 1 565 00 1 Payment From and To Date Enter the dates in which you would like to search payments 2 Payment Type You can narrow down your search by specifying a Payment Type using this drop down field 3 Reconciled Start and To Date You can again narrow down your search by specifying a Reconciled Date see Payment Reconciliation for further details Search Click here once you have entered your parameters to commence the search Payment Displays the Payment Number for the corresponding payment 4 5 6 Payment Date Shows the date the payment was
49. example 1 26 Minchin Way Margaret River WA 6285 Australia Latitude Longitude Refresh Map Accommodation Type 17 Budget Backpackers v K Setting J18 v w 2 choices Location 119 v Username Note In order to protect your data when updating passwords you are required to reach a certain standard Your password will only be altered saved if you have a value in the J 20 password field Username Password 6666666 Point of Difference Newly Renovated Chalets This will display at the TOP of your webpage Characters left 2000 16 Business Location Enter the address details of your business in sentence format and click on Refresh Map to display your location 17 Accommodation Type Select from the dropdown lists one or two types that best describe your property 18 Setting Select up to two settings that can describe your properties surroundings 19 Location Select a location closest to your properties 20 Username Here you can see the username for your account Passwords are hidden but can be reset using this field 21 Point Of Difference Enter the Point of Difference for your property this should be one sentence that sums up the accommodation and experience you offer this will display on Visitor Centers websites Page 19 Room Operator Manual v2 March 14 Directions from your nearest town Characters left 2000 Business Description Affordable Accommo
50. f ALL your rooms do not take children T 85 Tick this box if ALL your rooms do not take infants T 96 Ce Number of Rooms Units 22 Description of accommodation units Chalets ie rooms chalets houses etc e grama HH MM fie 14 00 Departure Time 11 0 00 HH MM i e 10 00 Cancellations within 7 days of arrival Full Fees Cancellations within 14 days of arrival 1 Night Fee lil Cancellation Policy Terms and Conditions Maximum of 2000 characters are allowed to be entered 10 S D 24 Hour Reception D 5 Star RAC rating C Adult Retreat 1 U Air Conditioning L Baby Sitting LU Balcony DU Barbeque oo 7 LU Bicycle Hire l O Bicycles Available oO Breakfast Optional C Bush Retreat o Bushwalking Trails C Cafes Coffee Shop o Camp Kitchen O Carpark CO child Activity Program Fi Childminding Facilities C Communal Bathroom C communal Fridge C Communal Kitchen C Communal T Tariffs Range From Enter the Minimum and Maximum rates you offer for your accommodation Tourism Accreditation Tick box if applicable and enter your corresponding Accreditation Number AAA Rating Select your AAA Rating from the drop down list and enter your AAA Record Number Internal Rating Select your Internal Rating if applicable self rating Tick this box if ALL your rooms do not take children Tick this box if ALL your rooms do not t
51. hannels you wish to use if you havent already done so simply click Connect enter your username and password and click on Fetch Rooms Once ResOnline has finished importing your rooms and rates from that channel you will need to map them to the matching Rate Plan you have loaded in ResOnline Pebookeasy Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution i Knowledgeb Website List Website Roamfree com Room Manager Bookeasy Your Website TripAdvisor whl travel TXA AAAT AANZ AOT Accommodation Guru Agoda Booking com Bookithow CentralR Check in com au Discover Australia Entertainment Book Expedia Ezibed com Golden Chain L R AT e A Status Active Active Active Inactive Inactive gt Connect o Connect gt Connect o Connect gt Connect o Connect gt Connect o Connect gt Connect gt Connect o Connect gt Connect o Connect gt Connect o Connect TK Canrnact Select Language New to AAAT lf you do not have an account with AAAT click here to sign up with them first Important Prior to the connection to AMAT you will need to inform them that you are using ResOnline as your Channel Manager Please click here ta send them a pre formatted email Once connected Bookeasy will update the AAAT calendar with the following details for 365 days v Availability v Rates v Stop Sell v
52. he nightly charge for any Children above and beyond those included in your Daily Rate Step 2 6 Last Minute Inclusion Can only be used of you are a Gold Medal Operator if you are unsure please check with your Mothership Visitor Information Centre Tick this box to be included in your Visitor Information Centers Hot Deals 7 Do not allow infants lt 2 Years Tick this box if you do not allow infants at your property 8 Do not allow children 2 12 Tick this box if you do not allow children at your property 9 Isa Bond Required To enable a Bond your Booking Centre must have this option select in their console please reach out to them to check this setting 10 Is this room bookable for Campaigns only Tick this box if this room is part of a campaign run by your Visitor Centre 11 Campaigns able to book this room Select the corresponding campaign from the drop down list 12 Save Don t forget to Save your changes once done Page 27 Room Operator Manual v2 March 14 Edit Daily Rates be ROOM OPERATOR CONSOLE y Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution LIST OF ROOMS AND RATES Seasonal Rates Rates Calendar Specials Booking Conditions Cancellation Indemnity Policy amp Room Name Rates Rasel ability Links Facilities OOO 60716 1 Bedroom Apartment EditDaiyReUPOadPicturesfimages O OOo ee o SED 61256 FAMLY SEAMEW femora D ooo yiyo o
53. hese fields are highlighted in RED Room Types Pebookeasy Brittni is logged into the Brittni s Chalet Test Console Console Logout 5 nn iiinn Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Rooms and Rates Select Language T B 1 Bedroom Chalet Delete Room Type Room Details a New Rate Plan Hame 1 Bedroom Chalet 1 Bedroom Chalet 1 night D 1 Bedroom Chalet 2 night 9 1 Bedroom Chalet 3 night 1 Bedroom Chalet 1 Bedroom Chalet 5 night Availability alerts 0 lt W 1 Bedroom Chalet 7 night Lill hotel room only f Maximum Bedding Configuration hotel room with breakfast 2 Bedroom Chalet a lie minlin King Zip Bed 2 singles ow Double Sofa Bed E 3 Bedroom Chalet o S 0 amp Queen Bed Single Sofa Bed 3 Bedroom Chalet E Double Bed Single Roll Away Bed 3 bedroom 5 bedroom Room Features GJ FAMILY SEAVIEW ir conditioning alcony arbeque Air conditioni O pal C Barb Family Room room 9 Bath oO Ceiling Fan C Cottee Maker ayer ishwasher nsuite DYD PI C Dishwash Ensuit Family Spa Room 8 CI Fireplace C Hairdryer In house movies In room Spa Fi In room safe Internet access Queen Room E lronironing Board O KitchenKitchenette O Laundry SEAVIEW Fj Linen provided Mini bar Non smoking E Pay movies Fj Pets Allowed Fj
54. iew Quotes you must select Quotes from the Display drop down box 2 Search Allows you to search for a particular reservation using either Guest Name Booking Number Agent Voucher or Booking Question 3 Room Gives you the ability to have your calendar display bookings from all room types or just one in particular 4 Date Range This field allows you to choose which month you would like the Calendar to display Should you require a search that goes over more than one month simply click on the black arrows to change date format 5 Bookings With You can search for either bookings already Allocated or Unallocated by altering this field 6 Status you can also search for bookings with a particular Status for example you could just search for all Cancelled Bookings byu selecting Cancelled from the Status field 7 Display As Gives you the option of either displaying the Reservations Calendar as Bookings displayed above or a Text List which will instead list all reservations down the page in order of arrival date 8 Search Click to search 9 Rooms Are listed down the left hand side 10 Clean This page allows you to set the current status of your room Your reservation calendar will then display a visual indication of the room status 11 Dates Are displayed along the top of the grid Page 8 Room Operator Manual v2 March 14 12 Month The currently viewed month will display at the top of the page yo
55. king s arrival date 15 Departure Date Displays the booking s departure date 16 Nights Occupied The number of nights occupied by this reservation 17 No Persons The number of guests on the reservation 18 Avg Cost Per Room Shows the average cost for rooms booked over the Date Range selected in step 1 19 Avg Cost Per Person Shows the average cost for each person staying over the Date Range selected in step 1 20 Revenue Will display the total revenue made over the Date Range selected in step 1 21 Commission Is only required for those using the Room Manager Property Management System please ignore Booking Summary be ROOM OPERATOR CONSOLE y Brittni is logged into the Brittni s Chalet Test Console Console Logout l inntin i Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support BOOKING SUMMARY This report shows total invoicing figures for Room Manager operators Product Booking Date Clear Arrival Date Clear Departure Date Clear Perform Search SUMMARY OF AMOUNTS PAYABLE 2 8 7 sseonan oo sason00 sooo nonon s0n00 ITEMISED AMOUNTS PAYABLE Booking Booking E Arrival Departure Nights No Avg Cost Per Room Avg Cost Per Person Revenue Commission Total of Bookings Total of Revenue Date Dat Date Occupied Persons 5 5 3484050 08 01 2014 a OF 02 2014 14 02 2014 3 500 00 700 00
56. m will now complete the upgrade itself once done you will see a Welcome to Room Operator Pop Up appear simply click Start using Room Operator to continue through to your new upgraded console Welcome to a i Room Operator Room Operator console has been designed to be your complete Room Management system Communicate with your clients Track cash and agent payments and commissions Manage your business from anywhere you have an Internet connection iPad compatible Start using Room Operator Page 5 Room Operator Manual v2 March 14 Welcome to Room Operator Main Menu el 9 a Brittni is logged into the Brittni s Chalet Test Console Console Logout n n an Online Distribution Help and Support TO DO LIST NEW ONLINE BOOKINGS 43 There are no new online bookings ARRIVALS d yC O ati aporis Guest Name Phone Number PAX ETA Brittni Stewart 0400000000 24 2 00 PM Marketing Tools de DEPARTURES SS There are no unchecked departures for today View the full report K 75 THIS FORTNIGHT AT A GLANCE Questions setup 4 Support Jn Support ort Above is the Main Menu of your Room Operator console this is the screen you will see each time you login 1 Reservations Calendar The reservations calendar is where you can view an expanded version of the Fortnight at a Glance Calendar 2 Online Distribution This link will take you to the Online Distribution sec
57. made 7 Recon Date Shows the date the payment was reconciled 8 Payment By Displays who made the payment ie Online Staff Member etc 9 Room Name Shows the Room Type that was booked 10 Client Name Displays the name of the guest 11 Description Is only required for Visitor Centers wishing to add a note to a payment please ignore 12 Payment Type Shows which method was used to make payment 13 Itinerary Booking Number Displays the itinerary and the booking number of the reservation this is clickable and will open the Booking Screen 14 Amount Shows the amount that was paid 15 Totals Summary Provides a summary of Payments for the date range selected in Step 1 Page 16 Room Operator Manual v2 March 14 16 Total Payments Displays the Total of all Payments for the date range selected in Step 1 Payment Reconciliation Pabookeasy ROOM OPERATOR CONSOLE Logout l Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support LIST OF UNRECONCILED PAYMENTS Please edit the payment from and to dates and press Search to view all unreconciled payments From a To eae EA Payment Payment Date Time Date Time ClientName Description Payment Type 0 Type Receipt Itin Sale Booking Brittni s Ch 3597823 Fri 26 7 2013 11 01 Online test La Priest Credit Card 3446639 3230013 0 00 Credit Card 50 00 o 00
58. n enter in a text box their specific requirements A Multiple Choice question Example How did you hear about us and then provide a choice of answers such as Newspaper Google Friend etc You can also enter an alert only This is where you would like to add specific information to for the guest Example Don t forget to bring sunscreen and a towel Is the question compulsory Once you have created your question you can choose if it is compulsory that the guest answers Is the question for a specific room You can also ask specific questions for a room type For example if you have a room that has a king zip bed in it you can ask if the guest would like a king bed or two single beds Booking Questions ES Add a new Booking Question qq o O Booking Question Settings Copy this Booking Question Delete this Booking Question Booking Questions Smoking or Non Smoking What Type of Booking Question None Alert Only please choose How did you find us Question Yes or No x Ted New Booking Question Compulsory Answer Multiple Choice None Alert Only Add a rate package Add a room type Only for these Rate Packages Only for these Room Types Save Changes Page 58 Room Operator Manual v2 March 14 Booking questions will appear on the page where the Guest is asked for their details Booking Extras Bottle of Wine 0 lt Adults AUD 1 00 pip 0 lt Chil
59. nd password for any member of your team Once done the below screen will appear fill out the details and Save your Changes to create a logon bookeasy es ROOM OPERATOR CONSOLE Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution ADD STAFF Re bier L Business Mame Postal Address vsemame Password 7 Pf Fave Required Fields Page 32 Room Operator Manual v2 March 14 State Holidays bookeasy Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution STATE HOLIDAYS This page allows you to setup the Australian state holidays used throughout the system Reme click 5 n pure done Sioa nas a COPE ine e na Tann Joo Teas 5 Add a new State Holiday Save Changes J 10 Current Location E S 3 4 2 6 7 8 9 State Select the relevant State from the dropdown list Year Select which year s holidays you would like to view Perform Search Click on Perform Search to view your results Name Displays the name of the Holiday Start Date Shows the Date the Holiday starts End Date Shows the Date the Holiday ends State Displays the applicable State s Type Shows the type of holiday Add a new State Holiday Click here to add a new Holiday this will bring up the row at the bottom of the above screenshot here you can enter the name of
60. ni s Chalet Test Console Fri 20 Sep 2013 at 2 00PM AUD 495 00 Melbourne Airport Depart Booking Conditions Room Type Mon 23 Sep 2013 at 10 00 AM Cancellations withing 7 days of arrival Full Fees Cancellations 1 Bedroom Chalet 1 night within 14 days of arrival 1 Night Fee Adults 2 Children U Booking Extras House Wine C One per booking AUD 20 00 Bottle of our House Vine AUD 0 00 Booking Extras Total AUD 0 00 Page 55 Room Operator Manual v2 March 14 Promotions The promotional code interface allows you to setup a discount to offer your guests when they enter a valid code into the booking form Once a guest enters in a valid promotional code the discount will be applied and the particular rate plans highlighted The discount will then flow through to the booking page and e mail correspondence sent to you and your guest A promotional code can be valid for all rates and specials or just the ones you choose There are many ways you can use Promotional Codes to increase sales from your website You Can Create an e mail campaign and motivate guests to book by providing them with a code to receive a discount Create a code so that your corporate clients receive their special discount Create a Past Guest promotional code and provide to each guest as they check out Provide to a travel agent so that they take their commission and only pay you the net amount at the time of booking Add special links to your website
61. o Add a new Room 1 Hover over the Setup Menu and click on Rooms and Rates 2 Click on Add a New Room You will then be redirected to the below screen Pabookeasy ROOM OPERATOR CONSOLE Knowledgebase Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support 1 Night 340 240 240 240 240 240 240 Fo go 240 240 240 i240 240 240 240 240 240 240 240 240 240 240 240 240 240 240 240 240 ra Dett v cl cl RR Kx L G S E E H E E IE E E 3 7 Nights 8 200 z0 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 200 Remove 1 peril FAMILY SEAVIEW Current Location Online Help 1 Month Select the month you wish to view in the grid below 2 Add New Night Rate Click here to Add a New Rate once done the below pop up box will appear Fill in the details and click on Create Rate to add it to your list of Rate Plans Page 28 Room Operator Manual v2 March 14 Standard Nightly Rate Minimum Nights 240 Create Rate 3 Change Room Click this drop down list to switch between room types Rate Lines These are your rate plans each rate plan must have a different nightly minimum 5 Rates This is where your rates are displayed on a daily basis should you need to amend your rates click on the rate itself and the below pop up box will appe
62. ode This is the code the guest will need to enter on the booking form see below It is not case sensitive however for the discount to apply your guest must enter the exact code 4 Add a description This will appear on the e mail correspondence and payment confirmation page 5 Enter the type of promotion It can be either a percent or dollar discount 6 Enter the amount 7 A promotion can apply to all rate packages or specific rate packages Tick this box if the promotion is to apply to all rate packages 8 If the tick box in point 7 above is not ticked then you will see a drop down list of all your rate packages You can then choose which ones the promotion is to apply to 9 A promotion can apply to all specials or specific specials Tick this box if the promotion is to apply to all specials packages 10 If the tick box in point 9 above is not ticked then you will see a drop down list of all your specials You can then choose which ones the promotion is to apply to Page 57 Room Operator Manual v2 March 14 Questions The booking questions feature allows you to add particular questions to your website that guests will answer during their booking process Question Types The booking questions module provides a lot of flexibility You can ask A Yes No question Example Would you like a non smoking room A Text question Example Please let us know if you have any specific dietary requirements Your guests ca
63. ollowing supported Providers enter your details here This will allow the money collected for future Bookings placed on Your Website to be deposited directly into the account that you have setup with your Provider C No payment details will be collected All bookings will be successful without payment Si will collect payment Manually Electronic Gateways C ENETT BES C SecurePay Online Payment Providers C PayPal Standard BCS C E Billing Solutions 6 Ll Accepted Credit Cards wit accept the following Cards C American Express J Diners O JCB Mastercard Visa surenare C l bo amp I Surcharge Type Percent Percent vi Percent v Tax and Other Additional Charges to be applied to Each Your Website Booking Ifthe country you trade in requires that Additional Taxes or charges are required eg VAT you can enter your specific requirements here along with a label to be placed next to each tax so your Guests can understand what the charge is for a Label Description Value Type C poe S Bet Add a new Charge lt 1 Tick this box if you do not want guests to have to enter any credit card details to make a reservation via your own website s booking form 2 You can choose to collect payment manually by receiving the credit card details and manually processing them You can choose to collect payment through ENETT You can choose to collect payment through SecurePay You can ch
64. on Tue Wed Thu Fri W Mon Tue Wed Thu Fri ETA Mon Tue 20 21 22 23 24 Pas 26 2 28 29 Sep 13 150 150 150 150 150 150 150 150 150 150 150 LJ 01 02 03 J4 UZ UG OF US 03 ic 11 12 13 i4 14 IL 17 Oct 13 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 01 J2 03 D J 06 07 Ne 4 10 11 12 13 14 15 16 1 1s 19 2 e 4 a Nov 13 150 150 150 150 150 150 150 100 150 150 150 150 150 150 150 150 7150 150 150 150 150 150 150 150 150 150 150 150 150 150 1 1 19 1 2 Dec 13 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 150 150 100 100 100 150 150 6 17 48 19 20 21 23 30 31 Jan 14 a 150 100 100 1g Click and Drag 150 150 100 98 og ia S 16 S 29 Feb 14 120 120 120 Mar 14 l i 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 01 02 03 04 05 06 07 US 03 10 11 12 13 14 15 16 17 13 19 20 21 22 2 2 2 26 27 2 2 Apr 14 120 120 _ 20 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 120 From here you can change Rates and Minimum Nights as well as adding or removing Stop Sells and Inclusions To do this select the corresponding tab e g Rates click on a specific date to select or click and drag to select a entire date range Your selection will appear in Blue To change the rate for your selected dates ent
65. oose to collect payment through PayPal Here you can select which credit cards you will accept E ae In this section you can set any taxes or additional charges that will be applied to bookings booked online on your website 8 This area allows you to enter any extra charges or taxes a guest might need to pay during the booking process Page 45 Room Operator Manual v2 March 14 Booking Policies Pebookeasy Reports 1 Knowledgebase Help and Support Online Distribution MainMenu Reservation Calendar Accounts Setup Booking Centre Functions A Online Property Details Select Language Property Details Address Descriptions Images Resonline Fees Payment Options Booking Policies Security l o Save Changes Booking Policies The following Policies apply to the Your Website Book Button only Deposits Booking Conditions require a Deposit of Added to payment page and Booking Email sent to Guest lf cancelled 1 or more days before arrival the rate equivalentto 1 nights accommodation will A This depositisdue at time of booking be charged O o Days after booking Guests are ONLY able to make amendments to reservation dates before 2 weeks 14 days l of the arrival date O o Days before arrival O l Guest will be charged a Refundable Security Deposit of USD 300 upon arrival This will Full payment is due on arrival cover any breakagesj items being stolen removed from the holida
66. r Bookeasy Customer ID this is for internal use only so no need to memorise this Surname Managers Surname First Name Managers First Name Business Name Name of the Property ABN Enter your business ABN here oe et ee ee oe a Email amp Freecall Enter the email address which you would like Bookeasy correspondence to go to and a Freecall number if applicable 7 Email Notifications Tick the box if you would like to receive emails upon full payment of a booking If not leave un ticked 8 Website Enter your business web address 9 Phone Faxno Mobile Enter your properties phone number fax number and mobile if applicable 10 Postal Address Enter the address of your property Page 18 Room Operator Manual v2 March 14 11 Town Enter the name of the town in which your property is located 12 Postcode enter the Postcode for your property 13 Preferred Currency Select your preferred currency from the dropdown menu supplied 14 Local Taxes Enter the name and the amount of any local taxes that must be added to your daily rates if applicable 15 Locale Select your Locale and Timezone from the dropdown boxes supplied Business Location Refresh Map PLEASE NOTE For Google Mapping to correctly identify your business location please enter in the format of lt Street Number gt lt Street Name lt Suburb lt State gt lt Postcode lt Country For
67. rictions Selecting Yes will prompt the system to display Must be booked then you select either at least or greater from the drop down box enter the number of days days before arrival Page 53 Room Operator Manual v2 March 14 Extras Booking extras are a great feature that will allow you to sell extra products or services to your guests when they are making a booking You could offer services such as airport transfers daily breakfast or tours etc The extras feature has been designed to allow you great flexibility in how you wish to sell your products The options include Per Booking Extra ie Bottle of wine on arrival Per Night Extra ie Fold up bed Per Person Extra ie Breakfast daily Per Quantity Extra ie Dinner Vouchers abc ROOM QK CONSOLE A Knowledgebase Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Booking Extras Se TUTORIAL Add a new Booking Extra l l Booking Extra Settings Copy this Booking Extra Delete this Booking Extra Booking Extras House Wine a What Type of Booking Extra Per Booking v a bottle of wine 3b shor Description House Wine a Long Description Bottle of our House Wine gt he Amount 20 LS E ony tor these Rate Packages E Bedroom Ghalat 1 night E 1 Bedroom Chalet 3 night b 1 Bedroom Chalet 5 night NG 7
68. s to block out Leave blank or 0 for ALL rooms THIS FUNCTION CAH ONLY BE USED FOR INDIVIDUAL ROOMS 1 Block Out if this box is ticked the range of dates will be blocked out made unavailable if unticked the range will be cleared i e made available Start Date Enter the date in which you would like to start closing or opening availability End Date Select the final date for closing opening availability Room Select either a particular room or ALL rooms Number of Rooms Enter the number of rooms you wish to close out or open Save Remember to Save your changes once done et a a Note Changes here will reflect on your Availability screen Page 11 Room Operator Manual v2 March 14 Reports Monthly Bookings SD QQ OPERATOR keasy Logout RCT en canon Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support MONTHLY BOOKINGS This report shows total invoicing figures for Room Manager operators Month Tear 1 Perform Search Search a d 2 No Nights EG Avg Cost P r Room Avg Cost Per Person 1 Monthly Fee Amount Payable 1 675 00 168 75 675 00 0 00 0 00 0 00 168 75 ae 675 00 w J ope OF E d EG boa J E s67500 U LU ua 9 U s U KOS L Current Location Online Help Search Options 1 Date Range This field allows you to choose which month and y
69. that automatically add the promotional code to the booking form when clicked Tip If you want a promotional code to be valid for a specific period create a special first and then attach the code to that special Page 56 Room Operator Manual v2 March 14 mMbookeasy ROOM OPERATOR CONSOLE Brittni is logged into the Brittni s Chalet Test Console Console Logout 9 Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support Promotions G a Add a new Promotion i Eiin Settings Delete this Promotion Promotions SALE 20 off room rates LZ iniia ab Description 20 off room rates Promotion Type Percent Discount xj gs Apply a 20 discount to the Standard Rate for the entire booking gas Applies To All Rate Packages 7 Tick the Rate Packages you want this Promotion to be applicable to ii gt 1 Bedroom Chalet 1 Bedroom Chalet 1 night ek 1 Bedroom Chalet 2 night 1 Bedroom Chalet 3 night 1 Bedroom Chalet 5 night 1 Bedroom Chalet 7 night oO hotel room only lt ob Applies To All Specials Tick the Specials you want this Promotion to be applicable to 10 o Pay 4 Stay 5 1 Bedroom Chalet 1 night F Stay 4 Pay 3 1 Bedroom Chalet 3 night C test 1 Bedroom Chalet 3 night 1 Click Add a new promotion 2 Of Copy this promotion to copy an existing promotion 3 Enter the promotional c
70. the holiday start date end date state type 10 Save Changes Don t forget to click Save Changes after making any amendments to this screen Page 33 Room Operator Manual v2 March 14 Booking Questions Pebookeasy Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Business Details BOOKING QUESTIONS 2 nev eda Add a new set of Booking Questions Rooms and Rates Cancellation Indemnity Policy amp Internal Hame Description L Accreditation Test Question Edit Archive Upload Pictures Images Staff Logong Current Location State Holidays Booking Questions Upgrade to Room Manager 1 Hover over the Setup Menu and click on Booking Questions Click on Add a new set of Booking Questions to create a set of questions presented to the guest upon booking this will direct you to the below screen 3 Already existing Booking Questions will be displayed here where you can Edit or Archive bookeasy ROOM OPERATOR CONSOLE be st Console Console Logout l Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution Help and Support ADD A NEW SET OF BOOKING QUESTIONS This page allows you to create and maintain customised guest details forms Ifyou require any assistance with creating this form please contact Bookeasy support Name This description is for internal reference only and will not appear on th
71. tion of Room Operator Here you can connect your Room Operator rates and availability to Australia s and the world s top online travel agents OTA s You can also access the booking button functionality for your website and many other features to help sell your rooms See Online Distribution Home for more details 3 New Online Bookings When you receive a new booking from a Bookeasy Visitor Centre it will be displayed here You can click on the booking and view the details as well as allocate them to an individual room For more information see New Online Bookings Page 6 Room Operator Manual v2 March 14 4 Arrivals If a guest is arriving today then their name will show here You can click on their name to view their details 5 Departures Any guests departing today will show here You can click on their name to view their details 6 View Full Report Clicking on this link will take you to the relevant report interface so you can view all the details 7 This Fortnight at a Glance This is a snapshot of your reservation calendar for the next 14 days You will notice that today is highlighted in yellow For a better view and day to day work you should go to the Reservation Calendar link in the top menu 8 Daily Management This area consists of Rooms and Rates aka List of Units Rooms and Rates Reservations this will take you to your Reservations Calendar so is an alternative to 1 above Reports Will tak
72. u can click on Previous Month or Next Month to navigate or you can simply use the Date Range field in your Search Options instead 4 13 Booking Your reservations will be displayed within the grid simply hover over them to bring up a summary box that allows you to see more details of the reservation To open the reservation completely click instead of hover Reservations This will direct you to the Reservations Calendar however is defaulted to Text View instead of Calendar View which is shown in the above screenshot Navigation in this area is the same as the above instructions for the Reservation Calendar Search Contacts Contacts relates to any guest or agent that has been added into the system and acts much like a Guest Profile for each Viewing a particular guest s Booking History is also available from this area To search all contacts Guests and Agents please be sure to tick the View All box to the left of Search if you just want to view Agents please tick the Agents box Add Contact This is where you can add a Guest or Agent Profile to the system which can then be located via the Search Contacts section Page 9 Room Operator Manual v2 March 14 boo PADO ROOM US Keasy Main Menu Reservation Calendar Reports Accounts Setup Booking Centre Functions Online Distribution ACCOMMODATION AVAILABILITY You must save your changes at the bottom of the screen using the SAVE button Click here to show previous d
73. ve 4 Single Beds Remove Add Bedding Type Add a New Bedding Configuration Page 26 Room Operator Manual v2 March 14 Rate Setup Which type of rates setup will this room use Daily Humber of quests included in daily rates d Enter the number of guests Included In dal rates Default Rate Defgult rate for your Daly Rates chart H r a EB mains charge per extra child a Ld Last Minute Inclusion This only apples to Gold Medal o Do not allow infants gt 2 years d C You do nottake infants dess than 2 years old Do not allow children 2 12 years d5 k LJ You do nottake children 2 12 years old Is a bond required NOTE The bond wil only be charged i booked hroaugn 4 Mo Booking Centre that has enabled bonds Campaign Information Is this room bookable for Campaigns onhy a L C This room is only bookable for campaigns Campaigns able to book this room J11 Mo Mo Campaigns sw Save Changes E This room is to be included in Last Minute deals 1 Which type of rates setup will this room use Select either Seasonal or Daily for ease of use we suggest using Daily Rates 2 Number of Guests included in Daily Rates Enter the number of guests included in your Daily Rate Default Rate Enter your Default Rack Rate Nightly Charge per Extra Adult Enter the nightly charge for any Adults above and beyond those included in your Daily Rate Step 2 5 Nightly Charge per Extra Child Enter t
74. wed to stay in the room 7 Extra Adult Charge The amount you charge per extra adult only applies if your Maximum Number of Guests is greater than your Standard Number of Guests 8 Extra Child Charge The amount you charge per extra child only applies if your Maximum Number of Guests is greater than your Standard Number of Guests 9 Standard Rate Enter your standard Daily Rate note that this does not feed out or display anywhere else so don t worry about this field too much 10 Images Tick the image you would like to be displayed next to this particular Rate Plan on the Booking Form on your website SEE BELOW for an example of where this is displayed 11 Save Changes Please remember to save your Changes before leaving the Room and Rates section Brittni s Chalet Test Console ed 36 Burbank Ave Gladstone Park VIC 3043 Arrival Adults Children Number Currency Promo Code per Room per Room of Rooms Fri 20 09 2013 m 2 jo w 1 Australian Dollar AUD v Sat Sun Wed hu 21 22 25 30 1 2 Show all Sep Sep 1 Bedroom Chalet 1 night ew fines Our 1 Bedroom Apartments offer luxury at its finest Spoil yourself in our fully self contained apartment featuring Spa Bath Buatan Page 50 Room Operator Manual v2 March 14 Distribution The Distribution Screen will show you a full list of all of the Last Minute Websites that are available for you to connect to Once you have signed up with the c
75. will not be displayed online 6 Primary Fax Enter the fax number for the property this information will not be displayed online 7 Website Address Enter the website address for the property this information will not be displayed online 8 Qty of Rooms Enter the number of rooms that ResOnline will be managing for your property This information will not be displayed online 9 Tax Type Select the applicable Tax Type for the property this information will not be displayed online 10 ABN Tax ID Enter your ABN Tax ID This information will not be displayed online 11 Property Management System Should you already have a Property Management System kindly contact the company and advise that you want to link your ResOnline Channel Manager to your PMS They will then advise how to move forward If you are using RMS or EzyRes as your PMS please contact Support 12 Property Features Tick the boxes that describe the features available at the property This information will be displayed on your online booking form 13 Contacts Enter the contact details of both the General Manager and Reservations this information will not be displayed online Page 40 Room Operator Manual v2 March 14 Address manage from this area are highlighted in RED below bookeasy ROOM OPERATOR CONSOLE Online Distribution Most of the information in this area is controlled from your Room Operator console The areas you n
76. y home Ifthe holiday home is in good order a full refund will be given within 1 month of departure O o Days after booking Days before arrival LLL RENTAL RULES Check In and Check Out Policies Guests may Check in on or after Guests must Check out before Cancellations Cancellation Rule and Fee Actions If Cancelled up to days before arrival of the total amount X will be forfeited Amendments Amendment Rule and Fee Actions Add Save Changes DE 1 Booking Policies From the dropdown select Percent Dollars or Nights and enter the number that applies Enter your Deposit and Final Payment due dates 2 Check In and Check Out Policies Select your standard Check In and Check Out times for your guests 3 Cancellations Click Add to create a new cancellation rule 4 Amendments Click Add to create a new amendment rule 5 Booking Conditions This is a free text field where you can enter any message you wish your guest to adhere to before confirming a reservation via your website 6 Save Changes Don t forget to Save your changes Page 46 Room Operator Manual v2 March 14 Rooms and Rates Room types and rate plans created in your Setup gt Rooms and Rates section of Room Operator will automatically drop into your Online Distribution Rooms and Rates section Once they have dropped in please use this area to enter finer details regarding the room or rate plan only t

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