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Avaya 5410 User Manual

1. User Digital Telephony Emulation AD Suppress Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded This function cannot be programmed through the phone by the user If a target extension number is entered when this function is programmed gt Steal displays that number Pressing gt Steal when the target extension has a call will take over the call If no target extension number is entered when the function is programmed gt Steal retrieves the last calls transferred from the extension This includes calls diverted to voicemail Notes 1 Target extension must not have Cannot Intrude set 2 Extension with Steal allocated must also have Can Intrude set User Digital Telephony Advanced Call Call Steal SusCW Suspend CW Suspend the current call at the exchange and answer the waiting call If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt SusCW is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend CW See also e Resum Resume Call on page 51 IP Office 5410 User s Guide Function Keys Page 51 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 52 Function Key Programming Function Keys Suspe Suspe
2. settings Hence it is advisable in this type of environment to switch AGC off 1 Press gt Option If gt Option is not shown press any lt gt Soft Key 2 Press a or B key A menu listing the current AGC settings for the handset headset or speaker appears 3 To toggle a particular setting between Yes or No press the TG key next to it e Alternatively press the gt key next to Handset Headset or Speaker to underline its current setting and then press lt i gt Yes No to change the value of the currently underlined setting 4 Doone of the following e To save the settings and return to the options menu press lt gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press lt i gt Cancel e To return to the call handling screen without saving any changes press Eb Exit Page 22 Changing the 5410 Options IP Office 5410 User s Guide Selecting Personalized Options 40DHB0002UKEY Issue 1 7th February 2005 Overview of the Function Keys Function Keys Page 23 Function Keys Overview of the Function Keys Both the gt lt 2 Function Keys and lt gt Soft Keys can be used to access a range of system features The display adjacent to the key shows the feature name Some of these features are default features supported by all 5410 telephones e g SpDial Log Option and Label on the Soft Keys and are always available Others are system features tha
3. Busy Busy Sets the extension as being busy This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt Busy key sets the extension as busy to callers If a forward on busy number is set it is followed see FwBNo Forward On Busy Number on page 38 Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external To return the extension from busy press E gt Busy and then Speaker User Digital Telephony Advanced Busy Busy BusyH Busy On Held Switch the users busy on held status on off This function requires data entered when programmed Enter 0 for off or 1 for on This function cannot be programmed through the phone by the user Pressing gt BusyH switches the user s busy on held state to either on or off as indicated by the data value When on if the user has a call on hold new callers receive busy tone ringing if analogue or are diverted to voicemail if enabled rather than ringing the user This function also overrides call waiting indication when the user has a call on hold User Digital Telephony Advanced Busy Busy On Held Page 30 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY
4. CIrCW disconnects the extension s current call and connects any waiting call User Digital Telephony Advanced Call Clear CW CnfRV Conference Meet Me Allows the extension to join a specified conference This function requires the conference number to be entered when programmed That number is then shown next to CnfRV This function cannot be programmed through the phone by the user Pressing gt CnfRV places the extension into the specified conference Note that the number of conference parties allowed at any time is determined by the telephone system User Digital Telephony Advanced Call Conference Meet Me Conf Conference Add Places all calls held by the extension into a conference This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing E gt Conf places the extension and any calls it has put on hold into a conference This function will not work if the extension has a current call User Digital Telephony Advanced Call Conference Add IP Office 5410 User s Guide Function Keys Page 31 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 32 Function Key Programming Function Keys CPark Call Park Park the current call This function can be programmed with or without data This function can be programmed through the phone by the user using an gt Admin key If p
5. The gt Acct key displays that number If programmed without data ENTER ACCOUNT is displayed after gt Acct is pressed Enter an account code and press Set lt 2 If the account code entered does not match a valid account code set on the telephone system RENTER ACCOUNT is displayed An E gt Acct key can be pressed before or during a call User Digital Telephony Emulation Account Code Entry AD Abbreviated Dial Dial the displayed number This function requires entry of a number to dial when programmed The gt AD key displays that number This function can be programmed through the phone by the user The number does not have to be a complete number the user can dial additional digits after pressing gt AD and can be entered in the number to match IP Office shortcodes User Digital Telephony Emulation Abbreviated Dial See also e Dial on page 28 e Prog Abbreviated Dial Program on page 49 Admin Self Administer Access menus for programming functions against display keys This function can be programmed with or without data If programmed with a setting of 1 the key accesses a different set of functions See Function Key Programming on page 25 This function can be programmed through the phone by the user using an existing gt Admin key The E gt Admin key gives access to the menus for programming functions against gt and lt a keys User Digital Telephon
6. This function cannot be programmed through the phone by the user Pressing gt PickG answers any call currently ringing a group of which the extension is a member User Digital Telephony Advanced Call Call Pick Up Group See also e CPkUp Call Pickup on page 33 e DPkUp Directed Call Pickup on page 36 PickM Call Pickup Members Pickup any call ringing an extension that is a member of the specified group This function requires entry of the target group number when programmed or the group name in quotation marks This function cannot be programmed through the phone by the user Pressing gt PickM answers any call currently ringing a member of the specified group The call does not have to be a call to the group number User Digital Telephony Advanced Call Call Pickup Members See also e CPkUp Call Pickup on page 33 Page 46 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 47 e DPkUp Directed Call Pickup on page 36 Prog Abbreviated Dial Program Select and program numbers against display keys This function can be programmed through the phone by the user using an gt Admin key User Digital Telephony Emulation Abbreviated Dial Program See also e Dial on page 28 e AD Abbreviated Dial on page 30 Quota Clear Quota
7. 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick Up Extension 01 Forward Unconditionally On 33 N Call Queue 02 Forward Unconditionally Off 34 Hold Music 03 Forward on Busy On 35 N Extn Login 04 Forward on Busy Off 36 N Extn Logout 05 Forward on No Answer On 37 N Park Call 06 Forward on No Answer Off 38 N Ride Call O7 N Forward to number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steel 14 N Follow Me To 46 Call Steel 15 Call Waiting On Kn Conference Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Group Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward on busy number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 N Dial Physical Extn by ID Page 56 System Features IP Office 5410 User s Guide Vo
8. 33 RI EE 34 Emergency 36 Incdlusion ieee 42 Intercom 2 42 Physical Extension 46 Dial Tone Aessen 36 Dir ana 33 Se er an 34 Directed Call Pickup 35 Directo Vicodin idad 33 Display Key A ote 28 EA ae 28 USO iis tes E 28 DNDO d 35 DANDO Ninco as 34 DNDX en 35 DNDX TT 35 Do Not Disturb Exception Add 35 Exception Delete 35 OM sh een 35 ON ett een 34 DPKU D eh es 35 DIOP EE 28 DTO ios 36 Emergency Dial 36 Gul VE 36 Extn LOGIN testes dioad kre 44 48 Logout 44 Flash 3a 36 Follow Me Here 40 Here Cancel 40 Torsten 36 To Number 40 FOO thei een 36 Forward AM to ode 31 Cancel A 38 Forward Number 38 Hunt Group Calls Off 38 Hunt Group Calls On 38 On Busy Number 36 On Busy Off 37 On Busy On 37 On No Answer Off 39 On No Answer ON 38 Unconditional Off 39 Unconditional On 39 FWBNOu uco udossican carioca coiisas 36 W Ende ee 37 FWDON sr seastaarsentstenions 37 WOE ei A N 38 Se e KEEN 38 See EE 38 FWNO ei egene Een 39 PWN le 38 FW Oficinas caidos 39 wl ege taenn aeinn Ey 39 GOUD iei eenen Sa 28 RI Le 41 Enable 40 Forward Calls 38 Night Gernice 41 Out of Service 41 Paging EE 39 PICKUP EE 46 GPP
9. Adding a New Speed Dial on page 15 After saving or canceling any changes you will be returned to the speed dial selection list Select another speed dial to edit or press lt gt Done to return to the speed dial list Converting a Call Log Entry to a Speed Dial You can create a new speed dial from a call log entry See Saving a Call Log Entry to Your Speed Dial List on page 17 This process will start the normal speed entry screen but pre filled with the name and number from the call log entry Page 14 Speed Dials IP Office 5410 User s Guide Using Speed Dials 40DHB0002UKEY Issue 1 7th February 2005 Using Speed Dials Speed Dials Page 15 Adding a New Speed Dial 1 Press lt gt SpDial If gt SpDial is not shown press any lt gt Soft Key Soft Keys __ i gt D gt aD aD Press lt gt Add If a message stating that the speed dial list is full appears you must first delete an existing entry before adding any new entry See Deleting a Speed Dial on page 14 You can switch between Name and Number entry by pressing the gt ia key next to the item you Edit NAME via kevrad want to edit The soft Space Case Cancel Save keys lt gt options also change accordingly Name Sales_ Number 300 2 With Name selected begin entering text using the telephone keypad Each key is marked with the letters and number it provides You may have to press the key more than once depending on the character you
10. Automatic Intercom ne 43 ICSeq Set Inside Call Sequence u4nnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 44 Dial Dial Intercom ar e r a oa eaa r a a A aS 44 lie FG Dial la Le Te 44 tral TEE 45 A A EE 45 Login XU OGM EE 46 Logot a 2 e 0 EE 46 Music Hold MUSIC 0000 e a a a 46 NATim Set No Answer Time 46 OCSeq Set Outside Call Geouence sese 46 Page Page EE 46 Eat AO 47 Park Call Park to Other Extension U 47 PCall Priority Call A A ia 48 PhyEx Dial Physical Extension by Number AAA 48 Pick Call PICKUP ANY ara it ah Naa hid ea he ae Arte Mee dio 48 PickG Call PicKUp e ele 48 PickM Call Pickup Members 48 Prog Abbreviated Dial Program Uy sai ses sti ea 49 Quota Clear Quotas E 49 Queue Gall Que e asii een 49 RBak Ringback When ET 50 RBak Cancel Ringback When Erec 50 RBSeq Set Ringback Geouence AEN 50 Recors Call Record EE 50 Relay Relay EE 51 Relyr Relay On ME 51 Relys Relay Off as a en Beeren ann ta dee ca stay SS 51 Resum Resume eT ae ige 51 Rtriv Retrieve Call en ann dann a depute e ov sali E gn deed e hen eh 52 Ride Ride Call anna een einsehen aca 52 RngOf Ringer Off I A ee ee 52 SAG Send All Calls iy E E ae ne E oe a le 53 Spres AD Suppress d WEE 53 steal Call TTT 53 S sCW En Be EE EE 53 Suspe Suspend eae 54 Timer Timer EEN 54 TnBDay Timeof Bay A ETH 54 Beie le ters sle TI 54 VMRB Voicemail Ringba
11. Call Log Entry to Your Speed Dial List on page 17 Viewing the Call Log on page 17 and Deleting a Call Log Entry on page 18 Page 16 Using the Call Log IP Office 5410 User s Guide Overview of the Call Log 40DHB0002UKEY Issue 1 7th February 2005 Using the Call Log Using the Call Log Page 17 Using the Call Log You can make calls directly from the call log Whilst in the call log you can still make a call by going off hook pressing lt p Speaker and dialing a new call Similarly you can still receive calls and handle them using the dial pad key functions Viewing the Call Log 1 Press lt i gt Log If lt gt Log is not shown press any lt gt Soft Key 2 At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection 3 Press amp and B to display different pages of log entries e To exit the call log and return to the previous screen press lt gt Done e To exit the call log and return to the call handling screen press Z gt Exit e To view the details of a particular log entry press the gt or lt a key next to the entry 3 Press lt gt Done to return to the previous screen Making Calls from the Call Log 1 Press lt gt Log If lt gt Log is not shown press any lt gt Soft Key At default Missed calls are displayed fir
12. Dial Tone 2er deen eed iU riiin eaa 37 Emrgy DI Gu e e 37 Flash Flash A A eee ede augue ee 37 FolTo Follow Me RTT 37 FwBNo Forward On Busy Number 2er 38 FwBOn Forward On Busy ON sion ttnt ttttttt ttt EEE AaetEtE EEEE nnAanntnnrnnnnnaanee nena 38 FwBOf Forward On Busy Ola cece eeh Ee e E dees 38 FwdH Forward Hunt Group Calls Om 39 FwdH Forward Hunt Group Calls On 39 FwdNo Forward Number inside 39 FWAOf Cancel All PORW earings 00 ea 39 FwNOn Forward On No Answer On en pa ari 39 FwNOf Forward On No Answer On 40 FwUOn Forward Unconditional On en 40 FwUOf Forward Unconditional Offset reise 40 Ee e Group Paging E A NEE 40 HdSet Headset Toggle 1 cio oir ee als 40 Here Follow Me Here Cancel iia nnn nen 41 Here Follow Me Here 41 HfAns Internal Auto Answer e ETH 41 HGEna H nt Group Enable 2 nenn ih ni 41 HGDis Aunt Group Disable rn A BR lea hl 42 HGNS Set Hunt Group Night Service N ee 42 IP Office 5410 User s Guide Contents Page iii 40DHB0002UKEY Issue 1 7th February 2005 Page iv Contents HGNS Clear Hunt Group Night SSIVICO ccoo it 42 HGOS Set Hunt Group Out of Service nnnnnsssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 42 HGOS Clear Hunt Group Out of Service nnnnnnnsssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn 43 Hold Ke TEE 43 HoldCW Hold Call Waiting ran ende ende 43 lAuto
13. Hold Make or answer the second call The second call requires to be transferred to the first held call 2 To transfer the new call to the held call press QD Conference and then Z Drop The transfer is complete Conference The Conference feature allows you to conference other parties including yourself into a call Notes 1 The number of parties allowed in a conference is controlled by your telephone system 2 Two Call Appearance keys are required for the conference feature To add another party to a call 1 With a call in progress press Conference The existing call is put on hold 2 Dial the number of the person you want to add to the call 3 Wait for an answer If the called party does not answer or does not want to join the conference press Drop You can return to the held call by pressing its call appearance button 4 To add the person to the call press L Conference again 5 Repeat steps 1 through 4 for additional conference connections To add a held call s to an active call 1 Press LD Conference 2 All held calls are added to the conference To leave a conference call 1 To leave a conference press lt gt Drop Message Your Message lamp turns on when a caller has left a message for you Press the Message button to retrieve your messages and follow the prompts Page 12 Basic Call Handling Features IP Office 5410 User s Guide Transfer 40DHB0002UKEY Issue 1 7th February 2005 Overview of Spee
14. Intercom on page 43 This function cannot be programmed through the phone by the user User Digital Telephony Emulation Dial Intercom Inclu Dial Inclusion Intrudes on a call in progress at the target extension This function is currently not supported on the 5410 telephone Page 42 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 43 Intru Call Intrude Intrudes on a call in progress at the target extension creating a conference between the callers and the intruding extension This function requires entry of the target extension number when programmed The E gt Intru key shows the target extension number This function cannot be programmed through the phone by the user Pressing gt Intru intrudes on the call in progress Note That the System Administrator must configure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Digital Telephony Advanced Call Call Intrude Listn Call Listen Allow the extension to listen to groups calls to the target extension The call parties cannot hear the listening extension This function requires entry of the target extension number when programmed This function cannot be programmed through the phone by the user The E gt Listn key sh
15. applied to the user This function requires entry of a number to dial when programmed That number is then shown next to Emrgy This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Emergency Flash Flash Hook Send a hook flash signal to the currently connected line This function does not require any data entered when programmed This function cannot be programmed through the phone by the user This function can be programmed through the phone by the user using an C Admin 1 key User Digital Telephony Advanced Miscellaneous Flash Hook FolTo Follow Me To Forwards calls from this extension to the specified target This function requires the target extension to be entered when programmed The extension number is then shown next to FolTo This function cannot be programmed through the phone by the user Pressing gt FolTo sets the extensions Follow Me To number to the specified extension and switches follow me use on Whilst on FolTo is shown with a 4 symbol Press gt FolTo again to switch off User Digital Telephony Advanced Follow Me Follow Me To FwBNo Forward On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer This feature requires the target number to be entered when programmed The number set is shown next to FWBNo This function cannot be programmed through the phone
16. by the user Page 36 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 37 Pressing gt FwBNo set the extension s forwarding number to that specified by the key pressed User Digital Telephony Advanced Forward Forward On Busy Number See also e FwBOn Forward On Busy On on page 38 e FwNOn Forward On No Answer On on page 39 FwBOn Forward On Busy On Switches the extension to forward on busy on Note When Call Appearance keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOn toggles the extension s forward on busy state and can also be used in conjunction with FwBOf Forward On Busy Off on page 38 When on FwBOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Forward On Busy On See also e FwBNo Forward On Busy Number on page 38 FwBOf Forward On Busy Off Switches the extension to forward on busy off Used in conjunction with FwBOn Forward On Busy On on page 38 This function does not required any data to be entered when programmed This function cannot be programmed throug
17. require For example the key 2 is also marked as A B and C To enter a C press 2 until a C is displayed If the next character you want to enter is on the same key press D to move the cursor right and then enter the character By default the first letter is entered in upper case and the phone then switches to lower case entry mode To change the case of the current character press lt gt Case To enter a space press gt Space Use the EY key to move the cursor one space right If you make a mistake use gt Backspace to delete the character to the left of the cursor If you have made a mistake in the middle of a character string and do not wish to backspace and re enter all the characters use the Ki key to step back to one character before the point where you wish to edit Either insert the new character or press gt Backspace to delete the character to the left of the cursor Pressing the key once enters a period or twice a To enter more than one or period press to move the cursor right and then enter the character Pressing the key once enters a dash or twice a To enter more than one or dash press D to move the cursor right and then enter the character 3 When the name is set as required select Number 4 Enter the number required using the dialing keypad For external numbers remember to enter any external dialing prefix required 9 say To enter a hyphen press lt gt Hyphen This does not af
18. set up and their operation refer the P Office Key and Lamp Operation manual CAUTIONS 1 Having more than two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although the System Administrator can replace the Call Appearance Keys with e A Bridged Appearance e A Line Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings IP Office 5410 User s Guide The 5410 Telephone Page 7 40DHBO002UKEY Issue 1 7th February 2005 Call Appearance Keys Page 8 Call Appearance Keys The 5410 Telephone System Features System Features can only be set against soft Function Keys by your System Administrator However your System Administrator may allocate you two self administrator features that will enable you to add System Features to your soft Function Keys Refer to Function Keys on page 23 for details of the System Feature that can only be allocated to you by your System Administrator In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System F
19. target is then shown next to gt Page This function cannot be programmed through the phone by the user Page 44 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 45 User Digital Telephony Advanced Dial Dial Paging See also e GrpPg Group Paging on page 40 Park Park Park calls to and retrieve calls from a specific park slot This function requires entry of a park slot number when programmed That number and Park then appears next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key The user can use the gt key to park calls into that park slot and unpark calls from that slot Parked calls can also be retrieved with the Ride function see page 52 When a call is parked in that park slot by the user a symbol appears next to the gt key and parked by another user then Park is underlined User Digital Telephony Park See also e CPark Call Park on page 33 e Park Call Park to Other Extension on page 47 e Ride Ride Call on page 52 Park Call Park to Other Extension Allows a call to be parked against another extension Depending on the other extension s type its parked call indication is triggered Parked calls are retrieved with the Ride function see page 52 This function can be programmed with or
20. without a target extension number This function can be programmed through the phone by the user using an gt Admin key If programmed with a number the gt Park key displays that number After answering a call pressing gt Park parks the call against that extension If programmed without a number after pressing gt Park the target for the parked call must be entered The parked call is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 it s next 2901 if 2900 is still parked and so on If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park to Other Extension See also e CPark Call Park on page 33 e Park Call Park to Other Extension on page 47 e Ride Ride Call on page 52 PCall Priority Call Call a specified target extension even if that extension is set to Do not Disturb This function can be programmed with or without an extension number being specified If programmed with an extension number then the target extension is shown next to gt PCall If programmed without an extension number then the user has to enter the extension number when gt PCall is pressed IP Office 5410 User s Guide Function Keys Page 45 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 46 Function Key Programming Function K
21. 6 Gall ee 32 Directed ar aa rdla 35 LOU dee 46 Members 46 Priority Call T 45 Prog unit 47 Queue 47 QUOla ee aa 47 RBaks titan 48 SPT iio 47 ROSE T 48 Recortar il 48 Record Call 48 Relay ee dE 48 A sea 49 BEE 48 SE 48 GI a ede 49 Rely trier ine edn ee 48 Resume 49 Resume Call 49 Retrieve Call 49 Ride ea 49 Ringback AA a atna 48 Sequence see eee eee 48 When Eree sees 47 Ringback Om 52 Ringback On 53 Ringer Om 50 RIGOR kee 50 A seh eier 49 Te 51 Secondary Dial Tone 36 Self Administer 29 Send All Calls 51 Sequence Outside Call 44 Ringback T 48 Set Absent Texts erans 29 Hunt Group Night Service 41 Hunt Group Out of Service 41 Inside Call Sequence 42 No Answer Time 44 Outside Call Sequence 44 Ringback Sequence 48 Wrap Up Time 53 SPIES ne ren 51 SA aian 51 Guppress ania deaa 51 SUSCW eaa de diana 51 SUSPE O 52 Suspend Gallica in 52 Call Waiting Suspend 33 EWR 51 Time No Answer 44 Wrap Up 53 Time of De 52 TIME as 52 IMD iaa kates 52 TOO l ean eek 52 Toggle Calls 52 Toggle Headset 39 Us Reis A ease eatin 28 VMCO01 lT 53 MMO aaa ds 53 VMOR HT 53 VMR B TT 52 VMRB T 53 Voic
22. AVAYA IP Office 5410 User s Guide Making Communication Easy 1 800 850 21 4 Sydney Melbourne B 5 Z risbane Adelaide Perth Page ii Contents Contents The3410 Telephone nee 6 OVERVIEW ofthe A 6 Gal Appearande EE 7 EE anere Eege 8 Call Appearances Funcom Key ICONS si age 8 Basic Call Handling Features cesses ss ssssss sse sess essen eee 9 Answer a Gall erraten 9 Making a EE 9 GlEalng A REM 9 Headset Working EE 10 SEENEN EEN 10 Speed Diak A TOTEN 11 PP esas ege tee EE eegent 11 PP e Un A 11 e e EE 11 be Ta T 12 OTN ST ENC H 12 NESS e EG 12 Speed KREE 13 Overview Of Speed Dials zn an narnia cil 13 Usina Speed AE 14 Dialing a Speed Dial NUMDE cc 14 Deleting a Speed Dial EE 14 Editing a Speed el 14 Converting a Call Log Entry to a Speed Dal 14 Adding a New Speed RE 15 Using the Call Log ann nal 16 OVERVIEW OF the Cal HOG EE 16 Using the Gall LOG cisne iia 17 Viewing theCalL09 a eege 17 Making Calls fromthe Gall LOG EE 17 Saving a Call Log Entry to Your Speed Dial User 17 Deleting a GallLo En EE 18 Erasing All Logged Re 18 Setting Which Calls are Logged sese 18 Changing the 5410 Options cesses sese ss sees sees 19 Overview Of 5410 OPlONSs nennen 19 Selecting Personalized OptiONS ooooooooocococococn nono nononononononnnnonononnornnn nn 20 RING OPUS aia A ed ete een 20 Adjusting the Display Contrast E 20 Call Log Sel airada 21 Using Sel 1 da ooo rr rocio 21 Defaul
23. Administrator If the display slot is not already used the display shows BUTTON PROGRAMMED Press the or D keys until EXIT is shown e Press gt EXIT to end programming or e Press Cont lt a to continue programming other functions If the display slot already has a programmed function the display shows FEATURE ON BUTTON e Press Repla lt a to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED as above e Press Keep lt a to keep the existing function and forget the function just programmed e Press Delete lt 2 to delete the existing function and forget the function just programmed IP Office 5410 User s Guide Function Keys Page 27 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 28 Function Key Programming Function Keys Display Key Features This section lists the features that can be programmed against gt and TI Function Keys Both the shorthand and longhand names are shown The shorthand name is the name that is displayed next to the programmed key along with any data programmed for the feature Those functions marked with a or an can be programmed by the 5420 user This programming requires the phone to already have a soft key assigned to the Admin for functions and or to Admin1 for functions See Function Key Programming on page 25 for lists of Admin and Admin functions All of the following functions can be pr
24. Call Pickup Any on page 48 e PickG Call Pickup Group on page 48 e PickM Call Pickup Members on page 48 CWOff Call Waiting Off Switches call waiting for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The E gt CWOff key switches call waiting for the extension off User Digital Telephony Advanced Call Call Waiting Off Page 32 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 33 CWOn Call Waiting On Switches call waiting for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The E gt CWOn key toggles call waiting on off When call waiting is on CWOn is shown with a 4 symbol When call waiting is on and the extension is on a call any additional call receives ringing rather than busy tone User Digital Telephony Advanced Call Call Waiting On CWSus Call Waiting Suspend Suspend the current call at the exchange and answer the waiting call This function is not supported in the USA If no slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt CWSus is only supported if t
25. Clears resets the time quota for connections to a specified external data service eg the internet This function requires entry of the service name when programmed If left blank then the quotas for all services are cleared reset This function cannot be programmed through the phone by the user User Digital Telephony Advanced Call Clear Quota Queue Call Queue Places a current call into the call queue of a specified extension Allows calls to be transferred to extensions that return busy tone This feature is not applicable when working with multiple Call Appearance lines This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user During a call pressing gt Queue places that call in the target extensions call queue If the target extension is free it rings immediately If the target extension is busy it rings when it becomes free again User Digital Telephony Advanced Call Call Queue See also e DCW Dial CW on page 34 RBak Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function cannot be programmed through the phone by the user When an extension called does not answer or is busy pressing gt AutCB sets a callback on that extension Whilst the callback is set AutCB is s
26. Issue 1 7th February 2005 Function Key Programming Function Keys Page 31 CFrwd Call Forwarding All Switch call forwarding on off and set the forwarding number This function can be programmed with or without a target forwarding number This function can be programmed through the phone by the user using an gt Admin key If programmed with a forwarding number that number is shown next to CFrwd Pressing CFrwd switches on forwarding to that number If programmed without a forwarding number when gt CFrwd is pressed the user s current forwarding number setting is shown Change the number using the telephone keypad and lt lt lt lt a to backspace When the number set as required press Done lt T When call forwarding is on CFrwd is shown with a 4 symbol and D Diverted is shown at the top of the display To switch call forwarding off press gt CFrwd again User Digital Telephony Emulation Call Forwarding All See also e FwNOn Forward On No Answer On on page 39 e FwUOn Forward Unconditional On on page 40 e FwdNo Forward Number on page 39 s FwdH Forward Hunt Group Calls On on page 39 CirCW Clear CW Clears the current connected call and connects any waiting call This feature is not applicable when working with multiple Call Appearance lines This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt
27. Key Programming Function Keys Shorthand Programming Mode 1 2 Press E gt Admin or Admin 1 See Function Key Programming on page 25 The Admin or Admin1 menu appears as follows Admin Pages With the exception of Expl the names shown are the features that you can assign to soft keys When Admin has been selected you can display the full name of the feature by pressing Expl see Longhand Programming on page 27 Admin Page Similarly when Admin is pressed you can assign any one of the functions shown to a soft key Page 1 On the Admin pages use the and B keys to move through the list of features When the function required is shown press the lt key adjacent to its name If the function requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad The upper part of the display reverts to showing the functions currently assigned to each E gt and lt i key Select the display key against which to program the new function by pressing that or lt key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System Administrator If the display slot is not already used the display shows BUTTON PROGRAMMED e Press gt EXIT to end programming or e Press Cont lt 1 to continue programming other funct
28. T 39 A a a 39 Headset Toggle 39 Here RA oye ate 40 eL EEN 40 FANS T 40 HGDis EE 41 HGENA TT 40 HGNS nee 41 LC be nenen 41 HOOS a idine 41 HGOS 4 nanasi 41 Lol WEEN 42 Call Waiting 42 Hold Music 44 HolIdCW e 42 Hook Flash 36 Hunt Group 28 Disable iii 2 222 41 Enable ino 40 Forward Calls 38 Night Service n a 41 Out of Service sse 41 Paging cocoocccconconcccnonannccnnnnnnnos 39 PICKUP Hirsute eis 46 e GE 42 ICS Q studies een ice 42 RIETS 42 INGIW iets 2 22 42 reeeo 42 Inside Call Sequence 42 Intercom 42 Internal Auto Answer 40 NUN ae 28 43 IMtPUR EE 43 REN 43 RG EE 28 43 Reis lT 44 48 Page 57 Index IP Office 5410 User s Guide 40DHBO002UKEY Issue 1 7th February 2005 Page 58 Index o TTT 44 MUSIC tant aeai ee tiles 44 NIE 44 Night Service 41 No Answer Forward Calls 38 Timer 44 Number Follow Me To 36 Forward Number 38 Forward On Busy 36 OCS6d EE 44 On Busy Forward Calls 37 On No Answer Forward Calls 38 Out of Service uw 41 Outside Call Sequence 44 Te Une EE 39 PARK EE 32 45 Park to Other Extension 45 BE all A 45 WEN T 46 Ee cate eet et 46 Se 46 PICKM TT 46 Pickup AV Eege 4
29. alls made using the dial pad or a SpDial entry are logged When lt gt Log is pressed a screen similar to the following is displayed 1 INDex 01707364416 2 INDex 01770364416 1 INDex 01707364416 2 INDex 01770364416 3 Extn208 3 Extn208 D Select entry to view details Select entry to view details e When you press More bMissed Indns Outgo More Al Delete Back Done the menu becomes e Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options Logged calls are shown with the most recent first The name of the called or calling party is shown if available The number of the called or calling party is shown Press either the or ES key to display further pages of entries Pressing the gt or TG key next to a log entry display further details of that particular call Answered INDex 01770364416 10 10am 10 04 03 Call Delete Save Done The number of the log entry The type of log entry i e Answered Un answered or Outgoing The name of the called or calling party is shown if available The number of the called or calling party is shown The date and time of the call And for InAns Outgo the duration of the call Press either the or ES key to display the previous or next logged call e The lt gt keys provide a number of actions Also see Making Calls from the Call Log on page 17 Saving a
30. ard Hunt Group Calls Off FwdNo Forward Number Sets the extension s forwarding number for use when forwarding all calls This feature requires the target number to be entered when programmed The number set is shown next to FwdNo This function cannot be programmed through the phone by the user Pressing C FwdNo set the extensions forwarding number to that specified by the key pressed Also See e FwBOn Forward On Busy On on page 38 e FwUOn Forward Unconditional On on page 40 User Digital Telephony Advanced Forward Forward Number FwdOf Cancel All Forwarding Switch off all call forwarding This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdOf switches off all the extensions call forwarding options It does not delete the forwarding number settings User Digital Telephony Advanced Call Cancel All Forwarding FwNOn Forward On No Answer On Switches the extension to forward on no answer on This function does not required any data to be entered when programmed and cannot be programmed through the phone by the user Pressing E gt FwNOn toggles the extension s forward on no answer state When on FwNOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number see FwBNo Forward On Busy Number on page 38 User Digital Telephony Advanced Forward Forw
31. ard On No Answer On Page 38 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 39 FwNOf Forward On No Answer Off Switches the extension to forward on no answer off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwNOf switches the extension s use of forward on no answer off Can also be used in conjunction with FWNOn Forward On No Answer On on page 39 User Digital Telephony Advanced Forward Forward On No Answer Off FwUOn Forward Unconditional On Switches the extension to forward all its calls except hunt group calls Note When Call Appearance keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwUOn toggles the extension s forward on busy state When on FwUOn is shown with a 4 symbol and the display includes a D When on calls are forwarded to the extension s forward number see FwBNo Forward On Busy Number on page 38 User Digital Telephony Advanced Forward Forward Unconditional On FwUOf Forward Unconditional Off Switches the extension s forward unconditional off T
32. ast level on the telephone display You can choose from among fifteen levels of contrast 1 Press lt gt Option 2 Press gt Contrast A menu with the current contrast setting appears 3 Use either the or E key to adjust the level of contrast 4 When the contrast is set as required either e Return to the options menu by pressing lt gt Done e Return to the call handling screen by pressing ED Exit Page 20 Changing the 5410 Options IP Office 5410 User s Guide Selecting Personalized Options 40DHB0002UKEY Issue 1 7th February 2005 Selecting Personalized Options Changing the 5410 Options Page 21 Call Log Setup Through the Option menu you can specify which types of calls should be included in the 5410 s call log See Setting Which Calls are Logged on page 18 Using Self Test Self test can be used to display information about the phone and to check operation of the lamps and display The information may be required by a telephone system maintainer 1 2 Press lt gt Option If lt gt Option is not shown press any lt gt Soft Key Press gt Self Test A screen of information appears Caution In the top row the centre of the display should show REL 2 00 or higher If not the telephone s software needs to be upgraded Consult your system Administrator Press and hold the lt gt Test key The screen lines should all go black and all the phone lamps should come on If they do not consu
33. beside the button goes out Page 10 Basic Call Handling Features IP Office 5410 User s Guide Headset Working 40DHB0002UKEY Issue 1 7th February 2005 Speed Dial Basic Call Handling Features Page 11 Speed Dial The Speed Dial feature allows you to have the 5410 telephone automatically dial calls to telephone numbers stored in your personal directory maximum of 48 See Speed Dials on page 13 To make a call to a personal directory entry using the Speed Dial feature 1 Press the lt gt SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 If the entry you want is not displayed use and D to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry 4 The 5410 telephone dials the number for you Redial The Redial or Last Number Dialed feature automatically redials a previously dialed extension or outside number up to 24 digits Your 5410 will store the up to ten of the last numbers dialed Note If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial previously dialed number 1 Press Redial Use and D to step through the entries When you have located the required number press the associated key Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you This feature is m
34. calls are forwarded dial 07 201 forwarding to 201 in this example To forward Hunt Group Calls On Off use 50 and 51 respectively Diverting Calls You can divert your calls to another extension Note If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension e 12 N from the extension you are temporarily using where N is your extension number Hence calls to your extension will be diverted to the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension e 14 N from your own extension where N is the extension to which you want your calls diverted e 14 to cancel either feature from your own extension Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on with or without exceptions dial 08 to switch it off dial 09 e 410 N to add a number to the exception list s 411 N to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail IP Office 5410 User s Guide System Features Page 55 40DHB0002UKEY Issue 1 7th February 2005 Call Forwarding Page 56 Voicemail System Features Voicemail Where your system has voicemail
35. ck Off as as are el 54 VMRB Voicemail Ringback ON ivi a A en 55 VMCol Voicemail Collet 55 VMOff V OIC Mall E 55 VMOn Voicemail Om 55 WU Lim Set Wrap Up Tul 55 System e 57 lege tee NEE EE 57 E ie Ee 57 ANSWERING E UE 57 E EE 58 Contents Page iv IP Office 5410 User s Guide 40DHBO002UKEY Issue 1 7th February 2005 Contents Page v NR EE 58 DO INGE DIS ge TTT 58 teen UE 59 Eiere 59 aLe gt gt Ee 60 IP Office 5410 User s Guide Contents Page v 40DHB0002UKEY Issue 1 7th February 2005 Page 6 Overview of the 5410 The 5410 Telephone The 5410 Telephone Overview of the 5410 This guide covers the use of the Avaya 5410 telephone running in Key and Lamp mode on Avaya IP Office telephone systems operating with Level 3 0 software and the 5410 telephone s software running at REL 2 00 or higher see Using Self Test on page 21 The diagram below shows the main 5410 telephone features j y a eo x XxX w 7 1 Display Call Appearance and Function keys Call Appearance Keys allow the user to handle multiple calls and the display shows call information System functions allocated by your System Administrator can also be displayed See Call Appearance Keys on page 7 and Function Keys on page 23 2 Message lamp Lit when the user has voicemail messages Can also be set to flash when the phone is ringing 3 ID Previous Next Page Move through the different pages
36. cond call s Call Appearance button 4 will drop the first call 3 To transfer a held call see Transfer on page 12 IP Office 5410 User s Guide Basic Call Handling Features Page 11 40DHB0002UKEY Issue 1 7th February 2005 Speed Dial Page 12 Transfer Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press 6D Transfer 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it either hang up or press ED Transfer again The transfer is complete If the transferred call is not answered within a preset time it is returned to you e To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press 6D Transfer again to complete the transfer If the called party does not wish to accept the call press lt gt Drop You can return to the held call by pressing its call appearance button e Ifthe line is busy or if there is no answer press gt Drop You can return to the held call by pressing its call appearance button To transfer a new call to a held call using Conference 1 With a call in progress and you wish to make an enquiry call or another call arrives press ED
37. cordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2005 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact avaya com Web http www avaya com IP Office 5410 User s Guide 40DHB0002UKEY Issue 1 7th February 2005
38. d Dial Call Log etc To change the ring pattern You can choose from among eight different ring patterns This alters the tone and style of ringing used by the 5420 e g the number of rings will still vary according to the type of call 1 Press lt gt Option 2 Press C Ring Options followed by gt Ring Pattern A menu with the current ring pattern appears 3 To select a ringing pattern use either the Qo amp keys or press a dial pad key between 1 and 8 You will hear the selected ringing pattern 4 To hear the ringing pattern again press lt gt Play or repress the dial pad key e When you have selected a ringing pattern press lt gt Save You will hear a confirmation tone and be returned to the options menu e If you want to return to the options menu without changing the ring pattern press lt gt Cancel To set the Flash Message Lamp 1 Press lt gt Option 2 Press E gt Ring Options and set Flash Message Lamp to Yes or No When set to Yes the Message lamp will flash when you receive a call e Changing this option does not affect the voicemail visual indicator feature To set the Show Phone Screen 1 Press lt gt Option 2 Press E gt Ring Options and set Show Phone Screen to Yes or No If set to Yes then when you are setting up using Speed Dial Call Log etc you are automatically returned to the call handling screen when you receive a call Adjusting the Display Contrast You can adjust the contr
39. d Dials Speed Dials Page 13 Speed Dials Overview of Speed Dials The 5410 can store up to 48 personal speed dials The list of these speed dials is accessed by pressing lt gt SpDial If gt SpDial is not shown press any lt gt Soft Key Kate Reception Sales Select name to CALL Add Edit Delete Done Soft Keys gt d Ga A e The speed dial list is sorted alphabetically e Press and D to move between pages or key the first letter of the required name to jump to the page with a matching entry e Press the gt or lt a next to an entry to call the associated number e Use the lt gt key options to perform other actions Pressing lt gt Add or lt gt Edit gives access to the details of a particular speed dial Name Sales_ Number 300 Insert Mode Edit NAME via keypad Space Case Cancel Save Soft Keys _ gt GD a gt Note Speed dials can be used for any numbers that can be manually dialed from the extension Where a dialing prefix is required for example a an external line access digit usually 9 then that prefix must be part ofthe speed dial number IP Office 5410 User s Guide Speed Dials Page 13 40DHB0002UKEY Issue 1 7th February 2005 Overview of Speed Dials Page 14 Using Speed Dials Speed Dials Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook 1 2 3 Pre
40. e 34 e HfAns Internal Auto Answer on page 41 Page 50 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 51 SAC Send All Calls Switch do not disturb on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key The E gt SAC key switches do not disturb on off When on SAC is shown with a 4 symbol and the display includes an N No calls When SAC is on callers receive busy tone or are diverted to voicemail For each user the System Administrator can set which numbers can still call when SAC is on If the extension user has Phone Manager they can set those numbers themselves With a call already connected and another call already alerting activating SAC will not affect the already alerting call User Digital Telephony Emulation Send All Calls See also e DNDOn Do Not Disturb On on page 36 Spres AD Suppress Replace the display of dialed digits with s characters This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed amp gt Spres key toggles the display of dialed digits on off When on Spres is shown with a 4 symbol and each dialed digit is replaced by s on the display
41. eatures on page 57 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages Call Appearance Function Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button Incoming Call amp AA symbol next to a call appearance key indicates an incoming call Pressing the adjacent gt key answers the call and puts any other current call on hold Connected J Ad symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown Pressing the adjacent Di key puts the call on hold An H is also shown on the display On Hold amp A E symbol next to a call appearance key indicate a call on hold Pressing the adjacent gt amp key takes the call off hold and puts any other current call on hold Function Active 4 or K The button to the left or right of the function key is active gt gt amp key takes the call off hold and puts any other current call on hold Page 8 The 5410 Telephone IP Office 5410 User s Guide Call Appearance Keys 40DHB0002UKEY Issue 1 7th February 2005 Answer a Call Basic Call Handling Features Page 9 Basic Call Handling Features Answer a Call When a call arriv
42. email Colectii 53 A AETS 53 I T 53 Ringback Off 52 Ringback On 53 Wrap Up Time 53 WUTIM cornisa 53 Page 58 Index IP Office 5410 User s Guide 40DHB0002UKEY Issue 1 7th February 2005 Phone systems made easy amp affordable L Y Latest Phone Systems y Pre loved Phone Systems N N vV Easy Finance Options SY VoIP V Hassle Free Installation y Ongoing Support V Wholesale Call Rates V Messages on Hold Making Communication Easy 1800 850 214 Sydney Melbourne Brisbane Adelaide Perth Performance figures and data quoted in this document are typical and must be specifically confirmedin writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All othertradem arks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in ac
43. es at your 5410 telephone you hear a ringing tone and a blinking bell A icon appears against the associated call appearance key To answer an incoming call Do one of the following If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone on page 10 If you are active on a call already place the active call on hold see Hold on page 11 and then answer the incoming call by selecting the call appearance key If the call appearance for the ringing call is not displayed on the current screen page use to return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Making a Call You can make calls from the 5410 telephone using a variety of methods as follows To manually make a call 1 2 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call Adjust speakerphone volume as necessary e To change the volume use the EY and ED buttons The display shows the volume level There are eight volume levels If the call is not answered you can clear the call by pressing Eb Speaker or Drop or When the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following 1 Press Redial and select f
44. eys This function cannot be programmed through the phone by the user User Digital Telephony Advanced Call Priority Call PhyEx Dial Physical Extension by Number Dial a specified extension regardless of the current logged on user at that extension and any forwarding follow me and do not disturb settings applied by the extension user This function requires the target extension number to be specified when programmed The target extension is then shown next to gt PhyEx This function cannot be programmed through the phone by the user This function is currently only available on US based systems User Digital Telephony Dial Dial Physical Extension by Number PickA Call Pickup Any Pickup any ringing call This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickA answers any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Advanced Call Call Pick Up Any See also e CPkUp Call Pickup on page 33 e DPkUp Directed Call Pickup on page 36 PickG Call Pickup Group Pickup any ringing call to a group of which the extension is a member This function does not require any data entered when programmed
45. fect the number dialed but may help make numbers more readable To enter a 1 5 second pause press gt Pause This will appear as a comma character in the telephone number Use the and B keys to move the cursor left or right If you make a mistake use gt Backspace to delete the number to the left of the cursor 5 Do one of the following To save the speed dial and return to the speed dial list press lt gt Save To return to the speed dial list without saving the changes press lt gt Cancel To return to the call handling screen without saving the changes press Exit IP Office 5410 User s Guide Speed Dials Page 15 40DHBO002UKEY Issue 1 7th February 2005 Using Speed Dials Page 16 Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 5410 holds and maintains a call log accessed by pressing lt gt Log This log can store up to 48 entries These can be a mixture of incoming answered calls incoming unanswered calls and outgoing calls You can select which types of calls are included in the log You can also use call log entries to make return calls or convert the entry into a speed dial for future use appear in the call log Either Logging of outgoing calls should be switched off or those call logs removed manually See Setting Which Calls are Logged on page 18 T WARNING Calls that are made using pin codes and other information will Note Only outgoing c
46. g is not shown press any lt gt Soft Key At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection Press and B to display different pages of log entries When you locate the entry you want to call press the gt or lt a key next to the entry Press lt gt Delete and lt gt Done The entry is deleted from the Call Log and the details of the next call are shown To exit the call log and return to the call handling screen press ED Exit Erasing All Logged Calls Loss of power to the 5410 phone will cause all call log entries to be deleted The Erase All option also deletes all logged calls Caution This action also deletes all speed dial entries and phone personalization options See Default Phone Erase All Settings on page 21 Setting Which Calls are Logged Caution If you change these settings any call details already in the call log that no longer match the selection made are deleted 1 Press lt gt Option If lt gt Option is not shown press any lt gt Soft Key 2 Press gt Log Setup A menu showing Answered Un Answered and Outgoing with their current settings is displayed 3 To toggle a particular setting between Yes or No press the TI key next to it e Alternatively press the gt key next to a call type to underline i
47. ght Service HGOS Set Hunt Group Out of Service Put a specific hunt group out of service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGOS This function cannot be programmed through the phone by the user Pressing gt HGOS puts the hunt group out of service Group calls then go to its out of service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group Out Service HGOS Clear Hunt Group Out of Service Returns a hunt group that has been manually put into out of service back to normal service Used with HGNS Set Hunt Group Night Service on page 42 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGOS Pressing E gt HGOS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Out Of Service IP Office 5410 User s Guide Function Keys Page 41 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 42 Function Key Programming Function Keys Hold Hold Call Place the current call on hold at the central office This function is not supported in the USA If no exchange slot number is specified when the function is programmed central office slot 0 i
48. ging at a specified user or group This function can be programmed with or without a a the target extension or group number This function can be programmed through the phone by the user using an gt Admin key If programmed with a target number the gt DPkUp key displays that number When a call is ringing at that extension or group press gt DPkUp to answer pick up that call If programmed without a target number pressing gt DPkUp allows the user to enter the target number for that pickup attempt User Digital Telephony Emulation Directed Call Pickup Drop Drop Clears a current calls This function does not require any data entered when programmed This function can be programmed through the phone by the user using an C Admin key For a call in progress pressing CP Drop disconnects the caller IP Office 5410 User s Guide Function Keys Page 35 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 36 Function Key Programming Function Keys When drop is used silence is returned to the user rather than dial tone This is intended operation reflecting that Drop is mainly used by call center headset users User Digital Telephony Emulation Drop DTone Secondary Dial Tone Return secondary dial tone to the user This function is currently not supported on the 5410 telephone Emrgy Dial Emergency Dials a specified number regardless of any call barring
49. h the phone by the user Pressing gt FwBOf switches the extension s use of forward on busy off User Digital Telephony Advanced Forward Forward On Busy Off IP Office 5410 User s Guide Function Keys Page 37 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 38 Function Key Programming Function Keys FwdH Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives Note Calls are only forwarded when forward unconditional see CFrwd Call Forwarding All on page 32 or FwUOn Forward Unconditional On on page 40 is also on This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH toggles the feature on off When on FwdH is shown with a 4 symbol Can also be used in conjunction with FwdH Forward Hunt Group Calls Off on page 39 User Digital Telephony Advanced Forward Forward Hunt Group Calls On FwdH Forward Hunt Group Calls Off Switches the extension to forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH switches the extensions use of forward hunt group calls off Can also be used in conjunction with FwdH Forward Hunt Group Calls On on page 39 User Digital Telephony Advanced Forward Forw
50. h the phone by the user When gt Recor is pressed the target extensions current call is recorded into their voicemail mailbox Note This function requires Voicemail Pro to be installed If advice of call recording is enabled the call parties will hear a warning before the recording takes place In some locations it may be a legal requirement to advise callers that a call is being recorded User Digital Telephony Advanced Call Call Record See also e Listn Call Listen on page 46 e Steal Call Steal on page 53 Relay Relay Pulse Pulse the specified external output relay 1 or 2 on for 5 seconds This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on for 5 seconds and then off User Digital Telephony Advanced Relay Relay Pulse Rely Relay On Switch the specified external output relay 1 or 2 on Page 48 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 49 This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on User Digital Telephony Ad
51. he exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Call Call Waiting Suspend See also e Resum Resume Call on page 51 DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function is not supported in the USA This function requires the target extension number to be entered when programmed That number is then shown next to DCW This function cannot be programmed through the phone by the user Normally if the target extension is on a call and doesn t have call waiting on any new call will receive busy tone or be diverted to voicemail Pressing gt DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered User Digital Telephony Advanced Dial Dial CW See also e Queue Call Queue on page 49 Dir Directory Accesses the telephone system directory This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key Pressing gt Dir displays a number of options e INDeX lt 2 Search for a matching extension user name on the telephone system e Group ZI Search for a matching group name on the telephone system e Extrn ZI Search for a name match in the telephone systems directory of external numbers User Digital Telephony Emu
52. his function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwUOf switches the extension s use of forward unconditional off Can also be used in conjunction with FwUOn Forward Unconditional On on page 40 User Digital Telephony Advanced Forward Forward Unconditional Off GrpPg Group Paging This function can be programmed with or without a target extension or group number This function can be programmed through the phone by the user using an gt Admin key If programmed with a target number the gt GrpPg key displays that number When gt GrpPg is pressed it will make a paging call to that number If programmed without a target number the number must be dialed after the user presses gt GrpPg User Digital Telephony Emulation Group Paging HdSet Headset Toggle This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key The programmed key will then switch the phone between handset and headset operation When on HdSet is shown on a dark background There is no linkage between a programmed HdSet key and the phone s gt HEADSET key User Digital Telephony Advanced Miscellaneous Headset Toggle IP Office 5410 User s Guide Function Keys Page 39 40DHBO002UKEY Issue 1 7th February 2005 Fu
53. hown with a 4 symbol Pressing gt AutCB again cancels the callback When the extension becomes free or is next used Ring Back to and the number appears on the phone that set the callback Pressing ED answers the ringback and starts a call to the callback target User Digital Telephony Advanced Miscellaneous Ringback When Free IP Office 5410 User s Guide Function Keys Page 47 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 48 Function Key Programming Function Keys See also e AutCB Automatic Callback on page 31 RBak Cancel Ringback When Free Cancels any set ringback when free function This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt RBak switches off any set ring back when free If the ringback was set using a gt AutCB key that key will still appear with a 4 symbol that can be cancelled by pressing the gt AutCB key again User Digital Telephony Advanced Miscellaneous Cancel Ringback When Free RBSeq Set Ringback Sequence Sets the ringing pattern Sequence used for voicemail and ringback calls This function is currently not supported on the 5410 telephone Recor Call Record Records the current call at the specified target extension This function requires entry of a target extension number when programmed This function cannot be programmed throug
54. icemail 40DHB0002UKEY Issue 1 7th February 2005 Page 57 Index Index Abbreviated Dial 29 Program 47 Absent Text 29 ED andi at 29 Account Code Entry 29 ACC de 29 ER EE 29 AD SUuppress sese 51 AGI T 29 LLTO 30 AOpearanCe sees 30 AQUIT aeni 28 AUC EE 30 Auto Answer eee 40 Automatic CallDACK atatan 30 lles 42 lt T 30 Forward Calls 37 On Held vais 30 BUSYH dl 30 Call Appearance n 30 Forwarding Al 31 Hold 42 JOE eseu ege ege ee 43 A T 43 SE 32 45 Park to Other Extension 45 lele ae 32 Priority 45 Quelle 47 Record snenesennenreessnrrrnnnee 48 Hesume ee 49 Retrieve een 49 Ride es 49 A niai 51 Suspend sees eee 52 lu 52 A 52 Call Pickup ANY sta 46 Directed iii 35 GOUR ner 46 Members 46 Call Waiting Gear ner 31 Dial 33 Hold seed 42 Oia iaa 32 Online 33 Suspend cocccccccncncnnnnnnnnnno 33 51 Callback ccccccccooonnnnnnnno 30 Cancel All Forwarding 38 Ringback When Free 48 Ne a di 31 Clear EW adi E 31 Hunt Group Night Service 41 Hunt Group Out of Service 41 Clear Ougota eee 47 AAA ee 31 CHIRV 2 ren 31 CONF anna en 31 Conference Ls 0 BET 31 Rendezvous see 31 CPA T 32 CPkUD EE 32 A iaeaea aeaaaee eini 32 CWO ss essen 33 GWSUS est 33 DO TEE 33 A tan ihre 28 GW nk eege tenets
55. ions If the display slot already has a programmed function the display shows FEATURE ON BUTTON e Press Repla lt 1 to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED As in step 8 above e Press Keep to keep the existing function and forget the function just programmed e Press Delete lt 2 to delete the existing function and forget the function just programmed Page 26 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 27 Longhand Programming 1 2 3 4 Press gt Admin See Function Key Programming on page 25 Pressing Expl lt 2 to switch to longhand programming mode Press Next lt until the required feature required is shown then press Selct lt 2 If the feature requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad The upper part of the display reverts to showing the features currently assigned to each E gt and lt i key Use the and D keys to move between the pages of display keys Select the display key against which to program the new feature by pressing that gt or key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System
56. lation Directory IP Office 5410 User s Guide Function Keys Page 33 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 34 Function Key Programming Function Keys Dirct Dial Direct Connects a call to the target extension without any ringing This function requires the target extension number to be entered when programmed That number is then shown next to Dirct The target extension must be capable of auto answering This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Direct DNDOn Do Not Disturb On Puts the extension into do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt DNDOn toggles the extensions do not disturb state When on DNDOn is shown with a 4 symbol and the display includes an N No calls User Digital Telephony Advanced Do Not Disturb Do Not Disturb On See also Page 34 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 35 SAC Send All Calls on page 53 DNDOf Do Not Disturb Off Takes the extension out of do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be pr
57. ll on hold and connects a previously held call User Digital Telephony Advanced Call Toggle Calls VMRB Voicemail Ringback Off Switches voicemail ringback for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The E gt VMRB key switches voicemail ringback for the extension off User Digital Telephony Advanced Voicemail Voicemail Ringback Off Page 52 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 53 VMRB Voicemail Ringback On Switches voicemail ringback for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The E gt VMRB key toggles voicemail ringback for the extension on off When on VMRB is shown with a 4 symbol and the extension is called when new messages are left in its mailbox User Digital Telephony Advanced Voicemail Voicemail Ringback On VMCol Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages This function requires entry of the target mailbox name prefixed by either to collect messages or to leave a message If just or is entered then the calling extension s mailbox is assumed This function cannot be programmed
58. lt your system Administrator Release the lt gt Test key and do one of the following e To return to the options menu press lt gt Done e To return to the call handling screen press GD Exit Default Phone Erase All Settings The Erase option allows you to reset all personalized settings entered through the 5410 s Option menus except contrast level It also deletes all entries in the phones Call Log and Speed Dial lists 1 2 3 Press lt gt Option If lt gt Option is not shown press any gt Soft Key Press the D until the display shows e Speed Dial List Call Log User Labels Options Language and All If you do not want to erase do one of the following e To return to the options menu without erasing press gt Cancel e To return to the call handling screen without erasing press ED Exit To continue with erasing select from Speed Dial List Call Log User Labels Options Language and All and press lt gt Erase You will be asked to confirm the action e lf you want to erase all settings press lt gt Erase again e To return to the options menu without erasing press gt Cancel e To return to the call handling screen without erasing press ED Exit IP Office 5410 User s Guide Changing the 5410 Options Page 21 40DHB0002UKEY Issue 1 7th February 2005 Selecting Personalized Options Page 22 Selecting Personalized Options Changing the 5410 Options Language When the 5410 teleph
59. nction Key Programming Page 40 Function Key Programming Function Keys Here Follow Me Here Cancel If another extension has follow me set to this extension switches off the follow me action This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here cancels the use of follow me at the target extension User Digital Telephony Advanced Follow Me Follow Me Here Cancel Here Follow Me Here Forwards calls to the target extension to this extension This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here sets the target extensions Follow Me To number to that this extension Calls to the target extension are then forwarded to this extension User Digital Telephony Advanced Follow Me Follow Me Here HfAns Internal Auto Answer Answers internal calls after a single ring This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The gt HfAns key toggles internal auto answer on off When on HfAns is shown with a 4 symbol User Digital Telephony Emulation Internal Auto Ans
60. nd Call Suspend the current call at the exchange If no exchange slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed through the phone by the user Pressing gt Suspe is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend Call See also e Resum Resume Call on page 51 Timer Timer Starts a timer on the phone s display This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The timer is reset for each new call made or answered When timer mode is selected a 4 is shown next to Timer User Digital Telephony Emulation Timer TmDay Time of Day Replaces the user name and number details on the phone display with the date and time This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When time and date mode is selected a 4 is shown next to TMDay User Digital Telephony Emulation Time of Day Toggl Toggle Calls Cycle through each of the extension user s current held calls This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Toggl puts the user s current ca
61. nging at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cadence e External calls have a double ring cadence These can be changed by your System Administrator Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect Page 54 System Features IP Office 5410 User s Guide Introduction 40DHB0002UKEY Issue 1 7th February 2005 Call Forwarding System Features Page 55 Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial 01 to switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e To set the number to which your
62. of the call handling speed dials and call log screens Also used to move the cursor during data entry 4 Messages Access the user s mailbox 5 Call Handling Buttons See Basic Call Handling Features on page 9 e Hold Place call on hold e Transfer Transfer call e Conference Conference held calls e Drop Drop call s Redial Redial last number dialed 6 Dial pad Standard 12 button pad for dialing telephone numbers 7 Gm ED Volume Controls Adjust the speaker handset headset or ringer volume depending on which is currently in use 8 Handset and Headset Sockets The sockets for both the headset and handset cables can be found on the side of the telephone 9 UD Mute Turns the microphone on off When in use the associated light is on and the caller cannot hear you Page 6 The 5410 Telephone IP Office 5410 User s Guide Overview of the 5410 40DHB0002UKEY Issue 1 7th February 2005 Call Appearance Keys The 5410 Telephone Page 7 10 gt Headset Switches from handset to headset The light associated with this button turns on when the headset is active 11 TB Speaker Access the speakerphone The light associated with this button turns on when the speakerphone is active 12 EB Exit Returns you to the main call handling screen 13 UD softkeys Used to navigate to or initiate certain features such as Speed Dial or Call Log as well as control certain actions within the features These keys corresp
63. ogrammed onto your 5420 by your System Administrator The command path is shown for example User Digital Telephony Emulation Directory Dial Automatically dials the displayed number This function requires entry of the number to dial when programmed The number is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key Pressing the Dial gt key dials the associated number User Digital Telephony Dial See also e AD Abbreviated Dial on page 30 e Prog Abbreviated Dial Program on page 49 Group Answer or clear calls ringing a specific group This function requires entry of the group number allocated by your System Administrator When programmed the group name is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key and the group number A 4 appears against the group when calls to that group are ringing Pressing E gt displays details of one of those calls and options to drop Drop lt 2 the call answer the call Answn lt 2 or exit the group monitor gt EXIT User Digital Telephony Group User See the status of a specific user call that user and pick up calls to that user When programmed by your System Administrator on the IP Office the user name is entered That name is then displayed next to the gt key Thi
64. ogrammed through the phone by the user Pressing gt DNDOf switches the extensions do not disturb state off User Digital Telephony Advanced Do Not Disturb Do Not Disturb Off DNDX Do Not Disturb Exception Add Adds the specified number to the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing C DNDX adds the set number to the extension s do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Add DNDX Do Not Disturb Exception Delete Removes the specified number from the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing gt DNDX removes the set number from the extensions do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Del DPkUp Directed Call Pickup Answer a call currently rin
65. ond to the text prompts in the display screen immediately above them See Speed Dials on page 13 Error Reference source not found on page 16 Changing the 5410 Options on page 19and Error Reference source not found on page Error Bookmark not defined Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as call appearance keys These are allocated to you by your System Administrator and are indicated as a b and c Function Keys Your System Administrator can change a call appearance key with e A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre defined colleague s telephone Hence you can pick up make and receive calls on behalf of your colleague e A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague Call Appearance gt Lines SpDial Log Option Label Soft Keys GD m All of the above can only be allocated to you by your System Administrator For details of Bridged Line and Call Coverage Appearance Keys
66. one is first installed it is set to display screen text in English You can select the language that you would prefer from the following English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanes Katakana characters Note This does not alter your user language setting on the telephone system 1 2 3 Press lt gt Option If lt gt Option is not shown press any lt gt Soft Key Press gt Language A the first page of the available languages appears with the current language underlined Press lt gt More to display the second page Press the gt or TI key next to the language required The screen text changes to the language selected Do one of the following e To save the settings and return to the options menu press lt gt Save You will hear a confirmation tone e To return to the options menu without saving any changes press lt gt Cancel e To return to the call handling screen without saving any changes press ED Exit Changing Key Labels This function is currently not supported on IP Office Automatic Gain Control AGC Automatic Gain Control AGC raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud The 5410 supports AGC for both the handset and the headset if connected Note If the ambient background noise in the office is too high this can affect the AGC
67. ony Advanced Set Set Wrap Up Time See also e NATim Set No Answer Time on page 46 IP Office 5410 User s Guide Function Keys Page 53 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 54 Introduction System Features System Features Introduction As well as your phones specific features you can access a number of system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Making Calls Internal Calls If your System Administrator has allocated you the Ring Back When Free feature see page 50 under a dial pad digit you can 1 When you call an extension that does not answer or is busy press the lt gt RBak feature key to set a callback on that extension 2 When the extension you called becomes free your phone will ring a burst of three rings 3 ee handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ri
68. ost commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press gt Mute The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 Toreinstate two way conversation press UD Mute again Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then Hold the first call and answer the second call To put an existing call on hold 1 Press E Hold or the Call Appearance button with the d symbol against it The symbol changes to ZE showing that the line is on hold 2 Answer the second call by oe the Call Appearance button with the amp symbol against it The symbol changes to d showing that the line is connected To return to the held call 1 If you have a call in progress then first put that call on hold as above 2 To retrieve a held call simply press the Call Appearance button with the ZE against it Notes 1 After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the zz hold icon changing for a few moments to amp and the phone ringing 2 If the system feature AutoHold is on consult your System Administrator then you can hold an active call d by pressing the second call s Call Appearance button 4 If AutoHold is off then pressing the se
69. ows the target extension number Use of this function requires setup of the extension s monitor group by the System Administrator This function requires the telephone system to have some free conference capacity when invoked User Digital Telephony Advanced Call Call Listen See also IP Office 5410 User s Guide Function Keys Page 43 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 44 Function Key Programming Function Keys Intru Call Intrude on page 46 e Recor Call Record on page 53 e Steal Call Steal on page 53 Login Extn Login Logs the current user onto the extension This function does not require any data to be entered when programmed The user cannot program this function through the phone Pressing the soft key login prompts the user Enter Extn The user enters the desired extension and presses the soft function key Next The user is prompted for the password The user enters the password and presses the soft function key Done User Digital Telephony Advanced Extn Extn Login Logof Extn Logout Logs the current user off the extension This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Logof logs the current user off the extension A new user must then log on to use the extension or dial 36 to re associate the extension with its defaul
70. rogrammed with data the number entered is shown next to the gt CPark key and is the number assigned to the parked call If programmed without data the key displays just CPark Calls parked using this key are is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 2900 is still parked and so on If calls are parked using this key CPark is shown with a 4 symbol Pressing the key again displays the user s parked calls and allow them to be retrieved Parked calls are retrieved with the Ride function see page 52 If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park See also e Park Park on page 47 e Park Call Park to Other Extension on page 47 e Ride Ride Call on page 52 CPkUp Call Pickup Answer a call ringing elsewhere on the telephone system This function does not require any data entered when programmed This function can be programmed through the phone by the user using an C Admin key The E gt CPkUp call answers pickup any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Emulation Call Pickup See also e PickA
71. rom up to one of the last ten numbers that you dialed by pressing the associated a call appearance key EP The call is made automatically for you or Access the Call Log and initiate a call to a specific entry See Using the Call Log on page 17 or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 13 When the call is answered either speak or pick up the handset and speak to the called party Clearing a Call To clear an established call either 1 Replace the handset or 2 Press D gt Drop You will hear dial tone IP Office 5410 User s Guide Basic Call Handling Features Page 9 40DHB0002UKEY Issue 1 7th February 2005 Answer a Call Page 10 Headset Working Basic Call Handling Features Headset Working When a headset is to be used on your 5410 it must be plugged in to the headset socket on the side of your 5410 telephone To activate the headset and switch off the handset press UD Headset The lamp beside the button is illuminated when headset working is activated To answer an incoming call 1 Press the call appearance key next to the flashing bell icon 4 To clear a headset call 1 Press GD Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call Do any of the following 1 Pre
72. s any call previous held into the specified central office slot Held calls can only be retrieved by the extension that put the call on central office hold User Digital Telephony Advanced Call Retrieve Call See also e Hold Hold Call on page 43 Ride Ride Call Unpark a parked call from a specified system park slot IP Office 5410 User s Guide Function Keys Page 49 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 50 Function Key Programming Function Keys This function requires the park slot number to be specified when programmed The slot number is then shown next to gt Ride This function cannot be programmed through the phone by the user Pressing gt Ride unparks any call previously parked into the specified system park slot by the same or another extension User Digital Telephony Advanced Call Ride Call See also e CPark Call Park on page 33 e Park Park on page 47 e Park Call Park to Other Extension on page 47 RngOf Ringer Off Switches the phones audible ringer on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed gt RngOf key toggles the phones call ringer on off When off RngOf is shown with a 4 symbol User Digital Telephony Emulation Ringer Off See also e CWOn Call Waiting On on pag
73. s function can also be programmed through the phone by the user using an gt Admin 1 key and then the user number Pressing the gt key calls the user The when the user is called the user name is underlined with a 4 symbol beside it Press the gt key next to the name DkPickup appears against a call appearance key To pick up the call press this key If the System Administrator has setup group monitoring of the same user pressing the gt gt user key when the user is busy on a call displays several options These are Drop end the user s call Listn listen to the call and Aquir takeover the call If the System Administrator has not setup group monitoring then the options shown are Call Message Vmail and CallB User Digital Telephony User Page 28 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 29 Absnt Set Absent Text Set the users current absence message setting This function is currently not supported on the 5420 telephone Acct Account Code Entry Make a call using an account code or enter an account code during a call This function can be programmed with or without data This function can be programmed through the phone by the user using an gt Admin key If programmed with data the account code entered when programmed must match a valid account code set on the telephone system
74. s used Pressing gt Hold is only supported if the central office provides a Q 931 hold facility It is not the same as local hold provided by the IP Office User Digital Telephony Advanced Hold Hold Call See also e Rtriv Retrieve Call on page 52 HoldCW Hold Call Waiting Place the current call on hold and connects any call waiting This function is not supported in the USA This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt HoldCW places the current call on hold and connects any call waiting without any ringing User Digital Telephony Advanced Hold Hold CW Auto Automatic Intercom Connects call to the extension without ringing This function requires entry of an extension number when programmed The target extension must be support handsfree operation This function cannot be programmed through the phone by the user Press gt lAuto connects the call without any ringing at the remote extension If the target extension is busy or not available the call will follow any forwarding or diversion to voicemail set User Digital Telephony Emulation Automatic Intercom ICSeq Set Inside Call Sequence Sets the ringing pattern Sequence used for internal calls This function is currently not supported on the 5410 telephone Dial Dial Intercom The same as lAuto Automatic
75. ss gt SpDial If gt SpDial is not shown press any lt gt Soft Key Press da and gt to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry When the required entry is displayed press the adjacent gt or lt a key The number is automatically dialed for you Deleting a Speed Dial 1 2 3 Press lt i gt SpDial If gt SpDial is not shown press any lt gt Soft Key Press gt Delete Select the speed dial entry you want to delete e Press amp and B to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry When the required entry is displayed press the adjacent gt or lt a key A request for confirmation will appear Press lt gt Yes to delete the entry or lt gt Cancel to exit without deleting Select another entry to delete or press lt gt Done to return to the speed dial list Editing a Speed Dial 1 2 3 Press lt gt SpDial If gt SpDial is not shown press any lt gt Soft Key Press gt Edit Select the speed dial entry you want to edit Press and B to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry When the required entry is displayed press the adjacent gt or TI key Edit the speed dial using the same methods as for adding a new speed dial See
76. ss Redial and select from up to one of the last ten numbers that you dialed by pressing the associated a call appearance key E gt The call is made automatically for you or Access the Call Log and initiate a call to a specific entry See Using the Call Log on page 17 or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 13 2 When the call is answered speak to the called party Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment such as in very noisy locations and that they operate best when you speak directly too them To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press ED Speaker The LED beside the button illuminates 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary e Tochange the volume use the ED and ED buttons The display shows the volume level There are eight volume levels To change from the speakerphone to handset or headset if fitted 1 Pick up the handset or press 2 Headset and talk To change from the handset to the speakerphone 1 Press ED Speaker The LED beside the button illuminates 2 Hang up the handset To end a speakerphone call 1 Press ED Speaker again The LED
77. st You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection 3 Press amp and B to display different pages of log entries 4 When you locate the entry you want to call press the gt or TI key next to the entry 5 Press lt gt Call make the call e Ifthe number shown is external but doesn t include the external dialing prefix used by your telephone system go off hook dial the prefix and then press lt gt Call Saving a Call Log Entry to Your Speed Dial List 1 Press lt gt Log If gt Log is not shown press any lt gt Soft Key At default Missed calls are displayed first You can select from InAns or Outgo Alternatively press More and select All to display all three options To return to Missed or InAns or Outg press Back and make your selection 3 Press amp and D to display different pages of log entries 4 When you locate the entry you want to call press the gt or TI key next to the entry 5 Press lt gt Save The speed dial editing screen appears pre filled with the details from the call log entry See Adding a New Speed Dial on page 15 IP Office 5410 User s Guide Using the Call Log Page 17 40DHB0002UKEY Issue 1 7th February 2005 Using the Call Log Page 18 Using the Call Log Using the Call Log Deleting a Call Log Entry 1 2 Press gt Log If lt gt Lo
78. support and has been installed e To switch voicemail on dial 18 to switch it off dial 19 e To retrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 54 hours this is fixed for Voicemail Lite but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with
79. t Phone Erase E Le EE 21 Lang age izssse zelene HELEN REN E E E A E a EEE aee AAE EAEE EAE E 22 Changing Key LabelS EE 22 Automatic Gain Control AGG EE 22 Page ii Contents IP Office 5410 User s Guide 40DHB0002UKEY Issue 1 7th February 2005 Contents Page iii FUNCION ROY S aeaa seca ad ea ad 23 Overview of the Function Keya sss eee ttnet ttttttEEEEEEEEEAREEEEEEEE EEEE EEEEn enet 23 Function Key PLOMO EN 25 Shorthand Programming Mode EE 26 Longhand Programming EE 27 Display Key DEE 28 Bald EE 28 GROUND A 28 CAE AA TEE E aa A AIL ah 28 Absnt Set Absent Ra TTT 30 Acct Account Code Lie Nee aan 30 AD Abbreviated Dial esse ee 30 Admin Self Administer He ae engen 30 Apear Appearance ns 31 AutCB Automatic Callback te see ea einmal ates 31 OT 31 BUSyH BUSY Or PGI cc ae meinen lee 31 GFrwd Call Forwarding All Doom A 32 CIC Clear a cid 32 CnfRV Conference Meet Me RR RR RR RR nn non nn nnnnnnnnnnnnnnnnnnnnnn 32 d lui Ee Ee 0 WEE 32 GP tke CallPark E 33 CPkUp Call Pickup da eer rer told 33 GWOf Gall Waiting Ha EE 33 CWOn Cal Waiting ON EE 34 CWsus Call Waiting Suspend TEE 34 BISA Deal VN T 34 ERT e NE ee ee 34 Direct Dial Dire Chi a Rai 35 DNDOn Do Not Disturb On 35 DNDOr D NORD Stunt EE 36 DNDX Do Not Disturb Exception Add 36 DNDX Do Not Disturb Exception Deleie nn nn cnn 36 DPkUp Directed Call Pickup uni A 36 DROP Drop Disp it Ra A A ic 36 DTone Secondary
80. t can only be programmed by the System Administrator for Function Keys See Function Key Programming on page 25 In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features on page 57 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages The main screen has three pages This means that the six gt and lt Function Keys on each page could be used for up to 18 features However it is strongly recommended that all three Call Appearance keys remain at their default settings Hence there are 15 soft Function Keys that can be allocated to system features To move between pages use the and B keys In the following example e The first three keys have been set default setting as call appearance lines See Call Appearance Keys on page 7 e Key 4 has been set to access the Admin programmable functions See Function Key Programming on page 25 e Key 5 has been set to monitor system park slot 1 The indicates a call is currently parked in slot 1 by the user and when parked in a slot by other users the label is underlined See Park Park on page 47 e Key 6 has been set to the SAC Send All Calls function See IP Office 5410 User s Guide Function Keys Page 23 40DHBO002UKEY Issue 1 7th February 2005 Overview of the Function Keys Page 24 Overview of the Func
81. t user User Digital Telephony Advanced Extn Extn Logout Music Hold Music Plays the telephone system s music on hold This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Music plays the telephone system s music on hold through the extension User Digital Telephony Advanced Hold Hold Music NATim Set No Answer Time Sets the extension s no answer time after which ringing calls are forwarded or go to voicemail This function requires the time in seconds to be entered when programmed The value is shown next to NATim This function cannot be programmed through the phone by the user Pressing gt NATim sets the extension s no answer time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set No Answer Time See also e MOff Voicemail Offon page 55 OCSeg Set Outside Call Sequence Sets the ringing pattern Sequence used for internal calls This function is currently not supported on the 5420 telephone Page Page Page the specified target extension or group The target must be capable of hands free speech This function requires the target extension or group number to be specified when programmed The
82. through the phone by the user The E gt VMCol key appears followed by the mailbox name User Digital Telephony Advanced Voicemail Voicemail Collect VMOff Voicemail Off Disables access to the user s voicemail box This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMOff key switches voicemail operation for the extension off User Digital Telephony Advanced Voicemail Voicemail Off VMOn Voicemail On Enables disables access to the user s voicemail box This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMOn key toggles voicemail operation for the extension on off When voicemail is on VMOn is shown with a 4 symbol User Digital Telephony Advanced Voicemail Voicemail On WUTim Set Wrap Up Time Sets the extension s busy wrap up time to be inserted between calls This function requires the time in seconds to be entered when programmed The value is shown next to WUTim This function cannot be programmed through the phone by the user Pressing gt WUTim sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Teleph
83. tion Keys Function Keys SAC Send All Calls on page 53 e Pressing either or B wil display the other page of programmed functions set for this phone Call Soft Appearance Function Keys Keys Extn227 SrDial Log Option Label Programming Your Own Functions If the phone has been setup with either or both the Admin and Admin features assigned to display keys you can select and program your own feature choices against other keys See Function Key Programming on page 25 Changing the labels of the Function Keys You can personalize the Function Key labels E g you can change SAC to Send All for instance See Error Reference source not found on page Error Bookmark not defined Page 24 Function Keys IP Office 5410 User s Guide Overview of the Function Keys 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 25 Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature it allows you to program further features against other function keys Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following Admini Extn227 SpDial Log Option Label The two tables below list the user programmable features available for Admin and Admin1 respectively For full details of how each feature works see Display Key Feat
84. to show when you have an incoming call e Toggles the Show Phone Screen option on or off See Ring Options on page 20 e Contrast Adjust the display contrast See Adjusting the Display Contrast on page 20 e Log Setup Configure which calls appear in the call log See Setting Which Calls are Logged on page 18 e Miscellaneous Enables you to select to remain in your Speed Dial Menu during call handling e Self Test Test the phone See Using Self Test on page 21 e Language Select the phone s display language See Language on page 22 Press to display e Handset AGC Headset AGC Switch handset headset automatic gain control on off See Automatic Gain Control AGC on page 22 Press D again to display e Erase Reset the telephone to its default settings See Default Phone Erase All Settings on page 21 IP Office 5410 User s Guide Changing the 5410 Options Page 19 40DHB0002UKEY Issue 1 7th February 2005 Overview of 5410 Options Page 20 Selecting Personalized Options Changing the 5410 Options Selecting Personalized Options Ring Options The Ring Options menus allows you to e Choose a personalized ringing pattern for your telephone Note If you receive a call while selecting a ring pattern you are automatically returned to the call handling screen e Set the message lamp to flash when you receive a call e Set the telephone to revert to the call handling screen when you are setting up using Spee
85. ts current setting and then press gt Yes No to change the value of the currently underlined setting 4 Doone of the following Note If you press Save after changing the settings any existing call log entries that do not match the call types selected are deleted from the call log e To save the settings and return to the options menu press lt gt Save You will hear a confirmation tone s To return to the Options menu without saving any changes press lt gt Cancel e To return to the call handling screen without saving any changes press Eb Exit Page 18 Using the Call Log IP Office 5410 User s Guide Using the Call Log 40DHB0002UKEY Issue 1 7th February 2005 Overview of 5410 Options Changing the 5410 Options Page 19 Changing the 5410 Options Overview of 5410 Options The options menus are accessed by pressing TZ gt Option These menus allow you to adjust a number of 5410 features Ring Options Miscellaneous Contrast A Self Test Log Setup e Language Select OPTION above To select an option 1 Press the lt or EP next to it 2 The lt gt key actions change according to the current available actions 3 To exit and return to the normal call handling screen press ED Exit 4 Whilst in the options menus you can still make and receive calls using the telephone keypad controls The options are e Ring Options Sets the e The ringing used by your 5410 e Toggles the message lamp on off
86. ures on page 28 Admin The programmable functions available via an Admin key Name Description Toggles Data Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service No Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No In addition to the above there is a key labeled Exlp This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own See Shorthand Programming Mode on page 26 and Longhand Programming on page 27 respectively Admin1 The programmable functions available via an Admin 1 key Name Description Toggles Data Park Park No Yes Use User No Yes Group Group No Yes Number Dial No Yes Flash Hook Flash No No IP Office 5410 User s Guide Function Keys Page 25 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 26 Function
87. ut a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing gt HGDis disables all the extension s group memberships If programmed with a group number pressing gt HGDis disables just the extension s membership of that group User Digital Telephony Advanced Hunt Group Hunt Group Disable HGNS Set Hunt Group Night Service Put a specific hunt group into night service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGNS This function can be programmed through the phone by the user using an gt Admin key Pressing E gt HGNS puts the hunt group into night service Group calls then go to its night service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group In Service HGNS Clear Hunt Group Night Service Returns a hunt group that has been manually put into night service back to normal service Used with HGNS Set Hunt Group Night Service on page 42 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGNS Pressing gt HGNS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Ni
88. vanced Relay Relay On Rely Relay Off Switch the specified external output relay 1 or 2 off This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay off User Digital Telephony Advanced Relay Relay Off Resum Resume Call Resume a call previously suspended into a specified ISDN exchange slot This function is not supported in the USA This function requires the exchange slot number to be specified when programmed The slot number is then shown next to gt Resum This function cannot be programmed through the phone by the user Pressing gt Resum resumes any call previous suspended into the specified exchange slot Suspended calls can be resumed by any extension User Digital Telephony Advanced Call Resume Call See also e SusCW Suspend CW on page 53 e Suspe Suspend Call on page 54 Rtriv Retrieve Call Retrieve a call previously held into a specified ISDN central office slot and is only supported if the central office provides a Q 931 hold facility This function is not supported in the USA This function requires the central office slot number to be specified when programmed The slot number is then shown next to gt Rtriv This function cannot be programmed through the phone by the user Pressing gt Rtriv retrieve
89. wer See also e RngOf Ringer Off on page 52 e CWOn Call Waiting On on page 34 HGEna Hunt Group Enable Sets the extension s membership of a group or groups as enabled This function does not take the Hunt Group In Out of Service This function can be programmed with or without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing gt HGEna toggles all the extension s group memberships to either enabled or disabled A 4 is shown next to C HGEna when the group memberships are enabled If programmed with a group number that number is shown next to E gt HGEna Pressing gt HGEna will enable the extensions membership of that group In this mode the key does not toggle When enabled G is shown on the display and the extension will receive group calls User Digital Telephony Advanced Hunt Group Hunt Group Enable See also e HGNS Set Hunt Group Night Service on page 42 e HGOS Set Hunt Group Out of Service42 on page e HGDis Hunt Group Disable on page 42 Page 40 Function Keys IP Office 5410 User s Guide Function Key Programming 40DHB0002UKEY Issue 1 7th February 2005 Function Key Programming Function Keys Page 41 HGDis Hunt Group Disable Sets the extension s group membership as disabled This function does not take the Hunt Group Out of Service This function can be programmed with or witho
90. y Emulation Self Administer IP Office 5410 User s Guide Function Keys Page 29 40DHBO002UKEY Issue 1 7th February 2005 Function Key Programming Page 30 Function Key Programming Function Keys Apear Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls Connected and On Hold See Call Appearance Keys on page 7 This function does not require any data entered when programmed However it is normal to enter some text such as a b and so on for each call appearance key This function cannot be programmed through the phone by the user User Digital Telephony Emulation Appearance AutCB Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When the called target extension does not answer or is busy pressing gt AutCB sets a callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback Hence when the callback target extension becomes free or is next used pressing UD starts a call to that extension User Digital Telephony Emulation Automatic Callback See also e RBak Cancel Ringback When Free on page 50 e RBak Ringback When Free on page 50

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