Home

Thuraya IP+ User Guide

1. e 0 e e e e e e e e e e e e e e e e e e e 0 0 e e 0 e e e e e e e e e e e e e e e e e e e e e e e e e e 0 e e e e e e e e e e e e e e e e e e e e e e e e Thuraya IP Satellite Modem User Guide 3500799 000 rev A Introduction Your Thuraya IP is a Satellite Modem that provides portable high speed data communications via satellite Using Always On technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits s just as if you were sitting at your office desk Thuraya IP works with your computer using an Ethernet or Wi Fi connection much like commercially available wireless routers Note that the Wi Fi Access Point in the Thuraya IP uses a separate subnet and DHCP server than the wired Ethernet port An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link Xw raya P rape we While Thuraya IP operates very similarly to other data modems that you may be familiar with there are a few important operating differences to note Please read this user guide carefully to understand all the aspects of operating your Thuraya IP First Time Set Up This section guides you through the process of setting up and configuring your Thuraya IP for
2. 124 Network connection failure Invalid transaction id Reacquiring connection 125 Network connection failure Unknown Session Manager error Reacquiring connection 126 Network access blocked Thuraya IP will attempt to reacquire connection 127 Network access blocked Radio priority is less than threshold Thuraya IP will attempt to 38 The Modem was powered down while connected to the network Network connection failure because the APN is missing or invalid Network connection failure due to rejection by the GGSN Network connection failure because the requested QoS was rejected by the Network Network connection failure due to invalid transaction ID Network connection failure due to unknown session manager error Network connection failure because network access is blocked Network access is blocked due to the user s priority You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider Contact your Service Provider to get the correct network settings Verify that your Service Provider User ID and password are correctly set on the Network Settings screen If they are correct and the problem continues contact your SP Modify the QoS settings and try again If the problem continues set all QoS settings to the default values and try again If the problem
3. Thuraya IP Satellite Modem User Guide iii 3500799 0001 rev A your Thuraya IP immediately AN Hearing aids Most new models of hearing aids are immune to radio frequency interference from Satellite Modems that are more than 2 metres away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Satellite Modem Should interference be experienced maintain additional separation between you and Thuraya IP INFORMATION TO USER Hughes Network Systems LLC declares under our sole responsibility that the product Hughes 9104 Satellite IP Terminal to which this declaration relates is in conformity with the following standards and or other normative documents ETSI EN 301 444 ETSI EN 300 328 ETSI EN 301 489 1 ETSI EN 301 489 17 ETSI EN 301 489 20 IEC 60950 1 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R amp T TE Directive 1999 5 EC and RoHS 2 Directive 201 1 65 EU This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Device pursuant to Part 15 of the FCC Rules
4. contact your contact your Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Number and Description Network service is not available Limited network service Reacquiring connection 12 Network service is not available Invalid position Reacquiring connection 13 Network service is not available Invalid position for the selected Service Provider Reacquiring connection 14 Network service is not available Invalid position for selected RAI Reacquiring connection 115 Network service is not available Unknown cause Reacquiring connection 16 Network connection failure Insufficient resources Reacquiring connection 17 Network connection failure PDP rejected for unspecified reason Reacquiring connection 18 Network connection failure Service option temporarily out of order Reacquiring connection 19 Network connection failure PDP deactivated by network Reacquiring Cause Network service not available due to limited service Network service not available because the GPS position is not valid Network connection failure because the of an invalid GPS position The GPS fix does not match the selected Routing Area Information RAI Network service not available cause unknown Network connection failure due to insufficient resources Network connection failure unknown cause Network conn
5. AES Key Update Interval sec 3600 WPA2 Pass Phrase The Security Pass Phrase must be 8 to 63 characters in length o gt Sa gt Network Settings MAC Filtering Disable i FF FF FF FF FF FF MACS FF FF FF FF FF FF DD O E FF FF FF FF FF FF MAC 6 FF FF FF FF FF FF Advanced Settings SARE EP FEEF FF FF MAC 7 FF FF FF FF FF FF FF FF FF FF FF FF MAC 8 FF FF FF FF FF FF Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The WLAN Security Screen allows you to configure WLAN security parameters including enabling disabling Wired Equivalent Privacy WEP hiding the SSID and setting Media Access Control MAC filters Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen WLAN SSID Broadcast Enable or Disable SSID broadcast Security Disable or chose an available security method Wired Equivalent Privacy WEP64 or WEP 128 WPA or WPA2 WEP Key to Use Under WEP64 select the active key Key through Key4 from a pull down menu For WEPI28 only key is available WLAN Key Fields Key through Key 4 In WEP64 mode enter a 10 character 0 9 A F key value in each of four text boxes In 28 bit WEP mode enter a 26 character 0 9 A F key value in the Keyl text box Generate Instead of manually entering a key value you may press the Generate button to automatically generate a key value TKIP AES Key Up
6. High Speed Data Communication Via Thuraya IP _ Compass Direction Antenna Angle Modem Status T raya IP on EEE h Network SQtus Connected Change Data Rate Transmit Rate Properties Receive Rate Fixed Rate Multimedia GPS Receiver ON Satel k 10 Validity Valid Satellite Location ee Region 3 Direction is SE 114 Elevation is 33 La Code Description 0 ma Cort 203 2013 TRURATA TELECOMMVMUMICATIONS COMPANY ALL SKGHTS RESERVED Look at the wMMI home page display and note the compass bearings and elevations for both Thuraya IP satellites in the Satellite Location section The recommended satellite for your location will be highlighted in green With the Thuraya IP terminal upside down use the integrated compass to determine the direction of the recommended satellite You must be able to obtain a clear view of the satellite in the sky for the Thuraya IP to connect to the network If the recommended satellite is obstructed from your location consider using the alternate satellite instead If neither satellite is accessible from your location you will need to move to a location that has visibility to at least one of the satellites Once you have determined the best satellite to use move the antenna stand to the correct elevation angle using the integrated protractor on the hinge Recall that the elevation angle is indicated on the wMMI home page W
7. A 3 STATISTICS SCREEN A A HHH as 14 CONNECTION MANAGEMENT SCREEN aa aaa aa araara naia danien lue ieii aiat o 5 STATUS SCREEN oE A AAA E AE E A N OI 6 DET NGS SORE EIN Soe cis sehen ka KA a a k b ne an nekin iw k n Ak han conc 7 NETWORK SETTINGS SCREEN ansias O idee Nab Satria aioe estas cae tn 7 SECURITY MANAGEMENT SCREEN i i issa y yiadii n V n V ya aV aia y kuda had sa a d yan lu la s s a Lilunku na b n 9 LOGIN SETTINGS CREFN a a oe oe ee sense b na ban u u ibaa ae taped HHH WAA HAH HHR HHH HHH HAW HHH HHH WAR 20 WLAN CONFIGURATION SCREEN c x ease eee c du u Wu H W HH WAW HNH HHH WAR HHH HHH WR WR 2 VV LPN SECURITY SCREEN otitis 22 ADVANCED SETTINGS SERENA 23 FOMINS CN A E A A A Ii 25 REMOTE ACCESS SCREEN cetera sete A altas eee 26 Thuraya IP Satellite Modem User Guide V 3500799 0001 rev A vi UPGRADING THURAYA P UPGRADING SOFTWARE TROUBLESHOOTING GENERAL TROUBLESHOOTING e e e e e e e e e e e e e e e e e 0 e e e e e e e e e e e e e e e e e e e e e e e e e e e e e 0 e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e e
8. A id REISE eW CD ena SOFTWARE INSTALLATION AND CONFIGURATION uu cccccccssscccsssccssscccssscscssscsssscscssscscsssscsssesesees 2 SETTING UP THE MODEM iste yn naca od rien 2 Dy STIN ER DO l a it ee esac 2 STEP 2 POWER CONNECTION AND BATTERY CHARGING cas seseseseeaessnese sen H HH J STEP 3 OBTAIN INITIAL GPS USING THE THURAYA HF ecaenne eee e ene bewee u wnn J STEP 4 DATA CONNECTIONS s r ea a A II J STPS FONTINGTO THE SATELITE 0 Han y elan AK a Ma i yA ba a AA Aa Alak inin J OUICICREFEREN CE oia TE A a ea A Yak k 6 GLOBAL POSITIONING SYSTEM OPERATION u ccsccccssssccsscccsssccssccccsssccsssscssssescssscscsssssssssssssessosees 6 STORED GFS OGA TION ii Ay ct llke l se iz 6 INTEGRATED MAN MACHINE INTERFACE IMM1I ccsscscssescssessecescscssescsecsseceeseceeeseseeececeeees 7 CONTROL BUTTONS wl nb na AL la k n a dato 7 STATUS AMEN OS PLAN A ita 8 NAVIGATION OF THAE INI yU KAW AA Ri nan Ak Aba sce 8 DATA TATE SELECTION Sra tl cota A An be alal nA k 8 RECEIVE SIGNAL STRENGTH DISPLAY vsscccssssssecscsessccsssscscssscssssccsssscssssscssssccsssscssssscssssssseseesess 0 DISPLAY ce LS DD ANE ENA rrr rrr e ee ea eee 0 WEB MAN MACHINE INTERFACE WMMI SCREENS cccssscsesssscececeeessesescecesceceeecseessecenees HOME SCREEN ai a a n ke k n 2 PROPERTIES SCREEN 2 a nan ani hal us Qale ne ce ARE ds R l
9. Communication Via Thuraya IP Modem Status Thuraya IP on Traffic Statistics since power on Data transmitted 0 000 KBytes Reset Data received 0 000 KBytes Reset eMM Cumulative Traffic Statistics Data transmitted 0 000 KBytes Data received 0 000 KBytes While all reasonable efforts have been made to maximize the accuracy of this data usage information users are advised that accuracy may be affected by a variety of conditions Results should be used as a guide only and users should be aware that the results do not override the calculations contained in invoices issued by the Service Provider Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP terminal You can view both since power on per session and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button gt Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system Hughes assumes no liability if differences are found between data usage figures and your actual bill 4 Thuraya IP Satellite Modem User Guide 350
10. These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment IV Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Contents SAFETY INFORMATION copa das WARNING SYMBOLS USED IN THIS GUIDE 3 445454x 4 2 n na ee sa aka kanal n kak waran a ka ezel barin weka ke WARNINGS FOR THURAYA Panini li CONTENT Susanna ae V INTRODUCTION PR MN Dere cer r rr FIRST TIME SE F UP isis Des e beie Sau e ena dekr
11. Troubleshooting Some general hardware and software problems you may encounter in the installation and operation of Thuraya IP along with the possible source of these problems and how to correct them System fault codes and descriptions reported to you by Thuraya IP on the wMMI screens along with their possible causes and solutions If unable to correct a problem please contact the Thuraya IP dealer you purchased the unit from General Troubleshooting Battery needs Charge the battery Check Battery Light Thuraya IP will not switch on or will not recharging or WMMI screen for battery charging stay on when under indication Patter power The battery is not Remove and reinsert the battery Make inserted properly sure the battery is latched The battery contacts Check the battery connector contacts are dirty or damaged Clean them if necessary If you find any damage replace battery The Modem was reset When the Modem is reset while under while under battery battery power no AC Mains connected power you must turn it back on manually This is a normal operation for the Modem SIM card error SIM card or SIM card Visually inspect the SIM card and SIM contacts may be card contacts and return SIM card to damaged your Service Provider if it is damaged SIM card may not be Remove the battery and verify that the present SIM card is present SIM card may be Remove the SIM card and make sure that inserted incorrectly
12. and WLAN encryption is turned on Globe Icon The globe icon displays the state of IP connection over the satellite e Off if no PDP context exists no data traffic possible e On if a PDP context exists ready for data traffic Web Man Machine Interface WMMI Screens The Thuraya IP can be accessed through a standard web browser interface To accomplish this the connected computer must have one of the following supported browsers installed along with Java enabled Java Runtime Environment l 3 or later e Internet Explorer 6 0 or later e Firefox 2 0 e AOL Explorer e Macintosh Safari To access the Thuraya IP connect your computer via Ethernet or WLAN run a supported browser and enter http 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the address will be easier to find in the future When active the browser interface will allow you to access the wMMI Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Each of the main web pages contains important status information in the upper left hand corner The bar graph next to the icon represents rege signal strength The bar graph next to the icon provides an indication of the batterj lt pvel and charging state The icon area below these indicators mirrors the icons described in the iMMI section above During a streaming session this area also maintains a timer to record how long the se
13. continues with the default values contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network access is blocked The network will send the Modem a timer value and the Modem will attempt to connect again when the timer is complete If the problem continues contact your Service Provider You are blocked from Network access due to your network priority If the problem continues contact your Service Provider Thuraya IP Satellite Modem User Guide 3500799 000 rev A Number and Description 128 GPS fix is too old Modem will attempt to reacquire connection after receiving a new GPS fix 129 Network access blocked GPS location may be too old If condition does not clear please obtain a new GPS location 130 Network access unavailable GPS location needs updating 131 Battery temperature too high 132 Terminal temperature too high Notification of a GPS fix during or after Network connection procedure GPS fix may be too old GPS fix is too old The battery is too hot The terminal is too hot Thuraya IP Satellite Modem User Guide 3500799 0001 rev A A new GPS fix was obtained during the connection process superseding the old fix The Modem will reacquire the connection If the problem continues and a new connection cannot be made contact your Service Provider Verify that the Mo
14. direction Signal Strength This segmented bar moves to the right as the signal received from the satellite gets stronger The numeric display to the right of the bar is simply a digital representation of the bar Use this display when fine tuning Thuraya IP s orientation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Exit Pointing Select this button to leave the screen after optimum signal strength has been achieved This action will take you to the Home screen on the wMMI Status Status codes see end of guide for a list Thuraya IP Satellite Modem User Guide 25 3500799 0001 rev A REMOTE ACCESS SCREEN THURAYA High Speed Data Communication Via Thuraya IP Modem Status Thuraya IP Tans on EEE EE Remote Access Password Define new password Confirm password iz SEE a i TREE ji Network Settings Security Management Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The Remote Access Screen enables wMMI access from the satellite side of the terminal To use the feature select the Enabled option type in a password and select Save Obtain the Network IP Address from the Properties Screen and use that in the browser on the remote PC as follows http 85 115 79 53 45380 85 115 79 53 is an example your terminal address will be different and can change
15. output voltage of 19 VDC The storage capability of the battery decreases when operated below 0 C If the battery is charged at too high a temperature this will be indicated on the LCD display Battery To ensure safety ensure that the battery is properly installed and latched at all times during operation To install the battery hook the battery tab in the rectangular opening in the battery compartment Firmly press the battery onto the latch on the other side The seal around the battery should snugly fit between the battery and the enclosure with no pinch points visible A good seal is necessary to maintain the IP55 rating Connecting devices Never connect incompatible products When connecting Thuraya IP to any other device read the device s User Guide for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use a Satellite Modem should seek the advice of their cardiologist As a pacemaker user we suggest you follow these guidelines e Maintain a distance of 15 cm between Thuraya IP and your pacemaker e Maintain a distance of one meter away from the front of Thuraya IP s antenna e Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off
16. parameter settings You can also use this screen to do the following Restore Factory Defaults When you click this button the restore message confirmation screen informs you that the terminal is about to reset to factory defaults Restoring the factory defaults returns the Thuraya IP settings to their original just out of the box state This does not change the security code or SIM parameters Please exercise caution when proceeding If you invoke Restore Factory Defaults you will need to re enter any configuration information supplied by your Service Provider Reset Terminal Reboots the terminal software Refill Connects to the prepaid SIM web site Upgrade Modem Software Connects to the upgrader web site Power Off Terminal Powers down the terminal Thuraya IP Satellite Modem User Guide 3 3500799 0001 rev A Extract Terminal Summary Log Fetched diagnostic data from the terminal which can be saved on the connected computer Current Settings provides the current communications parameters e Software Version currently executing e Public Network IP Address e Private Local IP Address Ethernet subnet and wMMI address e WLAN Local IP Address WLAN subnet e Access Point Name APN for the satellite connection e Modem International Mobile Equipment Identity IMEI e SIM International Mobile Subscriber Identity IMSI e Ethernet and WLAN Media Access Control MAC Addresses STATISTICS SCREEN THURAYA High Speed Data
17. resources in the terminal The terminal cannot recover from this error Connection broken by the Network Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Solution contact your Service Provider Remove and reinsert the interface cable from both the PC and the Thuraya IP When done reboot the Thuraya IP Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider Check your PC for applications that may open large numbers of connections and disable these applications If the problem continues contact your Service Provider Clean up PC applications that are consuming excessive TCP connections Power down Thuraya IP and try again If the problem continues contact your Service Provider Power down Thuraya IP and try again If the problem continues 35 Number and Description User can reconnect using the wMMI or iMMI connection controls 102 No network connection user initiated detach 103 Network connection failure PLMN is not allowed Reacquiring connection 104 Network connection failure LA is not allowed Reacquiring connection 105 Network connection failure Roaming is not allowed Reacquiring connection 106 Network connection failure Mobile Terminal implicitly detached by the network Reacquiring connection 107 Netw
18. the first time The steps presented should be followed in the order given When you are finished your computer and modem will both be set up and ready to use Unpacking Unpack the modem and accessory box items Thuraya IP Satellite Modem AC Mains Power Adapter 100 240V AC AC Mains power cables UK EU US and AUS Rechargeable Lithium lon Battery pack Ethernet cable do not use cross over cable User Guide this document Your Service Provider will supply a Subscriber Identification Module SIM Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Software Installation and Configuration Your PC must support an Ethernet or Wireless LAN interface to operate with the Thuraya IP Note You must verify that the proxy server settings in your browser are disabled For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Firefox go to Advanced Preferences and select Direct connection to the Internet When complete please close your browser DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION Setting Up the Modem There are five basic steps to getting your Modem up and running Step SIM insertion Step 2 Power Connection and Battery Charging Step 3 Obtain Initial GPS Fix using the Thuraya IP Step 4 Data Connections Step 5 Pointing to th
19. the problem continues Thuraya IP Satellite Modem User Guide 3500799 000 rev A Number and Description message subscription failure Please contact your Service Provider 28 Terminal Equipment has been disconnected from the Mobile Terminal Please establish the connection 29 Network access blocked GPS fix is too old Power down and try again Thuraya IP will attempt to reacquire connection after receiving a new GPS fix 30 Network service is not available Invalid position for selected LAI Please power down and contact your Service Provider 41 Your PC is opening large numbers of TCP connections may be a virus generating connections The Thuraya IP terminal is running out of resources 42 TCP connection resources are depleted due to your PC opening excessive connections You must restart your terminal to regain service to the network IOI This user was detached by the network Trying to Cause The connection between Terminal Equipment and Mobile Terminal has been removed or The interface cable between Terminal Equipment and Mobile Terminal is not plugged in properly The GPS fix is invalid or Thuraya IP is unable to obtain the valid GPS fix Network connection failure due to invalid position Applications and possibly viruses on your PC are generating excessive Internet connections Excessive TCP connections by the PC have consumed all available connection
20. to the Internet using Thuraya IP satellite service wired LAN or dial up connection Go to www thuraya com or use the Upgrade link on the Properties Page if connected to the Thuraya IP Go to the web site area for Thuraya IP updates To download select the latest upgrade package The browser proceeds to retrieve the package Once the package is downloaded you are prompted to execute the package Select Yes and the upgrader application will self extract onto the PC s hard drive Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the Thuraya IP is now connected to the PC via Ethernet and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal The upgrader will query the current software version of the terminal You should choose whether you want to upgrade to the newer version of software If you choose to upgrade the terminal the process automatically downloads the new release of software and forces a terminal reboot When the terminal returns from reboot you can verify that the download was successful via the Properties page in the wMMI or by confirming the new release on the upgrader Once loaded onto a PC the upgrade program can be used to upgrade any number of Thuraya IP terminals Just connect them one at a time and execute the upgrade program Thuraya IP Satellite Modem User Guide 27 3500799 0001 rev A
21. with each PDP session In general the IP address to use is http aaa bbb ccc ddd 45380 where aaa bbb ccc ddd is your terminal s public IP address and the access port is 45380 You will need the remote access password to log into the terminal prior to gaining access to the wMMI For security reasons you should use the Logout button on the wMMI once you have finished the session e Only one Remote Access session is supported at any one time e The Thuraya IP must have an active PDP context in place e The remote access password can be changed by entering a new string using the Remote Access Screen password entry above e The Remote Access feature is disabled by default e If you forget the Remote Access password simply enter a new one to overwrite the old one Note that remote access does use satellite data that will be billed to the account on the user terminal The remote access data also shares the channel with any other traffic being sent and received by the Thuraya IP 26 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A UPGRADING THURAYA IP Should a Thuraya IP Modem software upgrade become available you can complete the upgrade process yourself The software can be downloaded directly from the Internet using any available access method including Thuraya IP UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below 2 Connect your PC Notebook
22. 0799 0001 rev A CONNECTION MANAGEMENT SCREEN THURAYA High Speed Data Communication Via Thuraya IP Modem Status 1 Thuraya IP on aaa a O Details Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED Accessible from the Main Menu the Connection Management Screen allows you to select from nine Quality of Service QoS quick connect buttons Each button can be customized using the Details link on the Connection Management Screen The customization parameters for each button are as follows Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of bandwidth values Multimedia Control Allows you to enable or disable Automatic Repeat reQuest ARQ over the satellite Typically ARQ an error control protocol for data transmission is best disabled for voice or video traffic Fixed Rate Control Allows you to enable or disable fixed rate service over the satellite You can force the connection to match the requested Qos If disabled the best streaming rate possible up to and including the selected rate will be allowed If enabled the terminal will not set up a connection unless the requested rate is available from the network Remember to click Apply to save any changes or they will be lost Thuraya IP Satellite Modem User Guide 5 3500799 0001 rev A STATUS SCREEN THURAYA Hetwork
23. 5 audio pointing indicatoe 10 DACKISMCING yyy Kare nene e Kene 23 batteryiii 2 3 8 10 12 16 28 30 31 39 Dattery do nai iii 2 browser 2 3 4 7 11 27 28 29 30 browser URL addres e 3 COMPASS eri 4 13 29 Connect button 7 10 30 connection profiles 3 data USAS ainia 14 DON Sn I7 18 30 40 elevation ang e 4 Eternas 2 3 27 40 external DOWer u 10 16 A N a 28 Fixed Rate nisreen 12 15 GPS 2 3 4 6 7 8 10 11 13 25 29 35 37 39 40 nearing AICS sy y k n k Ges iv A A yy ya 14 32 idl A 7 8 10 12 JAVA Aral yan elan lek ent dank 1 29 EG Beer ee iii 7 8 10 23 31 lela NN rr r ic 20 MA e ND r 14 22 Menu DUTTON sy soto 7 8 9 Modify button 7 8 9 10 MultiMedia incas 12 15 PAcemaker Susana iii 44 DASSW OLO 5x4555 cere k i nane d n I9 20 38 PIN EN N y 4 8 19 29 32 4I pointing 5 6 7 8 10 13 16 23 24 25 29 30 Power button ilin 2a n k 3 7 9 Private Satellite Modem IP Address 14 DFOXY SCIVER sescssveaczevecsevseesenesbests 2 28 30 Public Network IP Address 14 18 41 Y 8 9 10 15 38 41 Quality of Service 8 15 41 ple N DD aa 21 Restore Factory Defaults 3 Rool E
24. ICONS Battery Icon The battery icon displays the estimated life of the battery while under battery power The battery icon also displays the charging state while under external power Power Icon The power icon displays the state of the external power input e On if external power is connected e Off if external power is disconnected GPS Icon The GPS icon indicates the state of the GPS information in the Thuraya IP GPS e The icon flashes when the stored GPS information is older than the GPS validity period 10 Thuraya IP Satellite Modem User Guide 3500799 000 rev A e The icon is on steady when the stored GPS information is within the GPS validity period Satellite Icons The satellite icons located next to the GPS icon indicate the status of the GPS receiver in the Thuraya IP and the number of visible satellites e The icons are off when the GPS receiver is off e The icons are active when the GPS receiver is on either flashing or steady state The number of icons in steady state indicates the number of GPS satellites in view You will need all three on solidly to acquire a new GPS location Wireless LAN Icon The wireless LAN icon displays the state of the WLAN feature 1 e Off if Wireless LAN operation is turned off e On if Wireless LAN is on Wireless LAN Lock Icon D The lock icon displays the state of encryption for the WLAN feature It is displayed only if the Wireless LAN is on
25. M card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service SIM card was incorrectly programmed and is missing one or more required fields The SIM card must be replaced by another from your Service Provider Your authorisation has been removed by your Service Provider SIM card IMSI is not authorised Contact your Service Provider to regain service The Modem authorisation has been removed by your Service Provider Modem IMEI is not authorised Contact your Service Provider to regain authorised service Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry Thuraya IP Satellite Modem User Guide 3500799 000 rev A Number and Description Cause Solution 10 This Mobile Terminal was detached by the network Cause unknown Power down and try again Network connection Power down Thuraya IP and try broken with an again If the problem continues unknown cause contact your Service Provider Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider Network connection Contact your Service Provider failure due to use of invalid parameters I2 Network connection failure LLC or SNDCP
26. N SAPI has already been used Power down and try again Network connection Power down Thuraya IP and try failure because again If the problem continues network assigned an contact your Service Provider N SAPI that is already being used I8 Network connection failure Regular PDP deactivation by network The connection was Power down Thuraya IP and try deactivated by the again If the problem continues Network contact your Service Provider Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Number and Description 19 Network connection failure SM network failure Power down and try again 20 Network connection failure Too many failures to activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol error received from network Power down and try again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again 26 SIM card error IMSI field is longer than 8 bytes and is invalid Please contact your Service Provider 27 GPRS software internal failure GPRS stack Cause Connection failure due to the ne
27. Service Provider If the DNS Host settings are changed the PC must be rebooted For Firefox go to Advanced Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION If you are near another satellite mobile terminal switch the other satellite mobile terminal off or move as far away as possible to avoid interference Replace the battery After several years of average use a gradual decline may be expected Check the battery connector contacts Clean them if necessary If the battery is damaged replace it Thuraya IP Satellite Modem User Guide 3500799 000 rev A Satellite Modem stops sending data even with good network connection and sufficiently charged battery Modem battery is overheated The Signal Quality Normal behaviour meter on the wMMI changes from time to time Status Codes Number and Description SIM card is not installed Power down install SIM card properly and try again Absence or incorrect installation of the SIM card Failure to read from or write to the SIM card 2 SIM card read write error Power down and try again Thuraya IP Satellite Modem User Guide 3500799 0001 rev A If the LCD display indicates an ov
28. Status Connected Signal Quality 96 0 Signal Strength 79 0 Antenna Type SAT Internal GPS Internal Battery Status Mo Battery Present Battery Level The Status Screen displayed in a separate window provides you with a constantly updated flow of dynamic information and a concise summary of the Thuraya IP status When the Status Screen is open its information is updated every minute Note that while on battery power your operating time will be reduced Network Status Provides the status of the network connection Signal Quality This bar graph displays satellite signal quality Signal Strength Use this display to monitor incoming signal strength from the satellite and permit pointing or re pointing to occur at any time during operation Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a problem with your Thuraya IP Antenna Type Use this display to determine which satellite and GPS antenna is in use The standalone terminal will use its internal antenna Optional external antennas active passive and GPS can be hooked up to the Thuraya IP for convenience and higher performance See your service provider regarding these accessories Battery Status On battery charging or charged Battery Level This bar graph provides an indic
29. Tx l6Kbps Selects 6Kbps Tx Streaming QoS Tx 32Kbps Selects 32Kbps Tx Streaming QoS Tx 64Kbps Selects 64Kbps Tx Streaming QoS Tx 128Kbps Selects 128Kbps Tx Streaming QoS e Press the Modify button to scroll down the Standard and Tx QoS values until you see the setting you want When you scroll to each setting the displayed QoS value blinks indicating that this selection is pending Press the Modify button to move to the next setting without changing the pre existing value e When the list of values is exhausted press the Modify button to lead you back to the first value You can cancel the selection and transition back to the status display via a short press of the Power button e When you have found the value you want press the Menu button This action selects the new rate Once you select the rate you are transitioned to the Rx set of values unless you selected Standard in which case you will exit rate selection e Navigation through and selection of the Rx values is the same as for the Tx values Use the Modify button to scroll through the list in a circular manner with cancellation achieved via the short press of the Power button Pressing the Menu button selects and stores the new Rx rate and you will then exit rate selection Thuraya IP Satellite Modem User Guide 9 3500799 0001 rev A e When you select a new Qos the old PDP context is deactivated and a new PDP context is activated with the new rate selection If t
30. User Guide Thuraya IP Satellite Modem Revision A 3500799 000 PROPRIETARY NOTICE All rights reserved This publication and its contents are proprietary to Hughes Network Systems LLC No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 HUGHES HughesNet IPoS SPACEWAY AlReach Broadband Unbound and Connect to the future are trademarks of Hughes Network Systems LLC All other trademarks are the property of their respective owners Copyright 2013 Hughes Network Systems LLC Safety Information For your safety and protection read this entire user guide before you attempt to use Thuraya IP Satellite Modem In particular read this safety section carefully Keep this safety information where you can refer to if necessary Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards Za WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER headin
31. ation of remaining battery capacity e Green normal indication of battery level e Red almost fully discharged e Amber charging under external power Status Any current system status codes see Troubleshooting section 16 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A SETTINGS SCREENS From the Main menu you can select Settings to navigate among all the various Settings functions from the menu on the left side of the screen Network Settings Security Management Settings Login Settings WLAN Settings Advanced Settings NETWORK SETTINGS SCREEN THURAYA High Speed Data Communication Via Thuraya IP Modem Status a Thuraya IP on Private Local IP address DHCP Server Ensble x Note The DHCP amp Netmode settings apply only Global IP Address o Obtain address automatically Network Settings Static IP Address o Obtain DNS address automatically Static DNS Host D DMZ Host 192 e DMZ fun is disabled in RELAY mode APN Selection 9 Streaming CBR Refill Disabled After clicking on the SAVE button restart Thuraya IP and reboot your PC for the changes to take effect Exercise caution when changing network settings Please consult your Service Provider After executing the necessary First Time Set up steps to configure Thuraya IP you may want to select the Network Settings Screen to check your network configuration This screen provides you with control o
32. configured to use an external GPS antenna Rough pointing not completed correctly Remove and reinsert the interface cable from both the PC and the Modem Make sure the Windows network settings in the PC are set to choose IP settings automatically DHCP Then reboot the PC Disconnect all other LAN connections Make sure the Modem is the only active LAN connection Windows limits the number of network bindings to six If you have more than six you must remove one in order for the PC to communicate with the Modem Hold the Thuraya IP upside down and level away from metallic objects After ten failed attempts to enter the Security Code you must switch the Modem off and on again to have access to another 10 retries If you forgot the Security Code contact your Service Provider If the SIM PIN is blocked contact your Service Provider to obtain the PUK PIN Unlock Key code Enter the PUK when prompted Make sure no obstruction is blocking the GPS antenna and that the Modem has a clear view of at least 3 4 of the sky Make sure that you do not place your hand or another object over the main antenna radome Wait for 5 minutes Switch the Modem off and on again The antenna switch is automatic if you have connected a GPS antenna make sure it can see the full sky Java not enabled on the Enable Java applications on the browser browser Follow the instructions in the User Guide to correctly complete rou
33. d WVLAN Access Point AP which can support up to eight simultaneous clients using 802 1 I b g n The WLAN AP operates on its own subnet and utilizes its own DHCP server The wMMI remains at 192 168 128 100 default whether accessed via WLAN or Ethernet WLAN Power Select ON or OFF to turn the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up for the selected timeout value after the terminal powers on If no WLAN activity is detected during the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with an error message WLAN Channel Select the WLAN channel from a drop down list WLAN Local IP Address The WLAN network uses the default subnet of 192 168 129 xxx with DHCP addresses starting at 192 168 129 100 The two least significant octets can be changed to different values however the WLAN subnet must remain distinct from that used by Ethernet Thuraya IP Satellite Modem User Guide 21 3500799 0001 rev A WLAN SECURITY SCREEN THURAYA High Speed Data Communication Via Thuraya IP Modem Status Thuraya IP ed oma WLAN SSID Broadcast Enable s 9 Security WPA 2 y
34. date Interval Under WPA and WPA2 this timeout determines how often the working key is changed WPA WPA2 Pass Phrase Under WPA and WPA2 enter a secret pass phrase that will become the master key for WLAN access Hide Keys Click this button to hide the keys from this display MAC Filtering Enable or disable MAC filtering If filtering is enabled you can enter up to eight MAC addresses Only these addresses will be permitted to access the terminal via the WLAN 22 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A ADVANCED SETTINGS SCREEN THURAYA High Speed Data Communication Via Thuraya IP Modem Status Thuraya IP gf Satellite Search Method Normal y Auto Power ON Disable y Buffering Enable Antenna Pointing Disable y Network Settings LCD Backlight Config ON 15 sec Streaming Alert Disable f M2M Configuration Disable M2M Monitor 60 mins Power Up Profile Standard y Profile Name Multimedia Fixed Rate hie reka Receive ate Rate 128K Streaming Enable Disable 128Kbps 128Kbps 256K Streaming Enable Disable 256Kbps 256Kbps 384K Streaming Enable Enable 384Kbps f 384Kbps Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The Advanced Settings Screen allows you to modify several key operating parameters in the unit Satellite Search Method N
35. dem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider The Thuraya IP terminal will acquire a new GPS location and connection Do not power off the terminal Allow the terminal to cool down Allow the terminal to cool down 39 Glossary APN Access Point Name APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers ISPs If use of multiple ISPs is required in your network on Thuraya IP wMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider DHCP Dynamic Host Configuration Protocol DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network With use of the Internet Protocol each machine that can connect to the Internet needs a unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On Thuraya IP wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by
36. e Satellite STEP SIM INSERTION Unpack the modem and accessories Your service provider will have provided you with a SIM card 2 Insert SIM provided by your Service Provider into the SIM holder inside the battery compartment as shown 3 Now install the battery by hooking the battery tab in the rectangular opening in the battery compartment and firmly pressing the battery onto the latch on the other side The seal around the battery should snugly fit between the battery and the enclosure with no pinch points visible A good seal is necessary to maintain the IP55 rating of the terminal 2 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A STEP 2 POWER CONNECTION AND BATTERY CHARGING The Thuraya IP will charge the battery automatically when power is connected 2 Plug in Power cable and charge the battery for at least three hours STEP 3 OBTAIN INITIAL GPS USING THE THURAYA IP Put the Thuraya IP outside on a flat surface with a clear view of the sky away from building trees and other obstructions 2 Power up Satellite Modem by pressing the Power button 3 Once powered up Thuraya IP will automatically attempt to locate itself using GPS This may take up to five minutes The small GPS satellite icons on the display shaded area in the picture below show how many GPS satellites are in view at any given time You need all three satellite icons to be on solidly to obtain a GPS fix If any are
37. ection failure because service option is temporarily out of order Network connection failure Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Solution If the problem continues contact your Service Provider You should verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider You should verify that the terminal has an open view of the sky to geta current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down Number and Description 120 No network connection User initiated PDP deactivation I21 Network connection failure Missing or invalid APN Please provide correct information and try again I22 Network connection failure Rejected by GGSN Please re enter User ID Password and try again 123 Network connection failure Requested QoS rejected by network Please modify parameters and try again
38. er temperature condition let the Thuraya IP cool down before attempting to resume operation There are several types of channels used by the Modem each with different signal strengths Because the Signal Quality meter measures the channel currently in use there may be slight differences in what the meter shows as channels are changed from one type to another Solution SIM card may not be present Remove the battery and verify that the SIM card is present SIM card may be inserted incorrectly Remove SIM card and make sure it is inserted according to the instructions in the User Guide SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service Power down Thuraya IP and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card Number and Description 3 SIM card access has been blocked Please contact your Service Provider 4 SIM card has been improperly changed during an active session Power down and try again 5 SIM card is not responding Power down and tr
39. er Internet Protocol VoIP or live video playback 2 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Connect Disconnect This button toggles the network connection state on or off When Disconnected no data can be sent or received Change Data Rate This button allows you to change the connection parameters for the current session Quick Connect These buttons access pre stored connection profiles GPS The display includes the GPS receiver state On Off GPS satellites visible GPS validity compass direction and antenna angle To obtain a GPS fix make sure there are at least three visible satellites reported Once a GPS position is obtained the Thuraya IP will provide the compass direction and degrees of elevation to the satellite This information is used in the pointing operation described earlier PROPERTIES SCREEN THURAYA High Speed Data Communication Via Thuraya IP Modem Status Thuraya IP gt EAEn Current Settings Software Version 2 0 0 9 02 04 2013 Network IP Address 85 115 79 53 Private Local IP address 192 168 128 100 WLAN Local IP address 192 168 12 Access Point Name Standard VBR Thuraya IP IMEI 004401 64 001526 5 SIM IMSI 901054106008365 Ethernet MAC Address 00 80 ae 3d 36 f4 WLAN MAC Address Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The Properties Screen displays a summary of current communications
40. failure Power down and try again Network connection Power down Thuraya IP and try failure caused by LLC again If the problem continues or SNDCP failure contact your Service Provider I3 Network connection failure Unknown PDP type Please contact your Service Provider Network connection Power down Thuraya IP and try failure again If the problem continues contact your Service Provider I4 Network connection failure User authorisation failed Please contact your Service Provider Network connection Contact your Service Provider to failure because the regain authorised service Your user is not Service Provider should check the authorised for subscription entries in the Home service Location Registry I gt Network connection failure Service option not supported Please contact your Service Provider Network connection Contact your Service Provider to failure because the regain authorised service The Service service option is not Provider should check the supported subscription entries in the Home Location Registry Network connection Contact your Service Provider to failure because user regain authorised service The Service was not subscribed Provider should check the to the service option subscription entries in the Home Location Registry I6 Network connection failure Service option not subscribed Please contact your Service Provider 7 Network connection failure
41. g strictly follow the warning instructions to avoid electric shock injury or death Thuraya IP Satellite Modem User Guide 3500799 0001 rev A WARNINGS FOR THURAYA P Do not stand in front of the Antenna gt This device emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain a distance of one meter away from the front of antenna Properly ground the Antenna Failure to properly ground the optional external antenna may result in severe personal injury or death Do not attempt to ground the optional external antenna unless you have the skills to do so in accordance with local electrical codes Do not operate during Electrical Storms Operation of Thuraya IP during electrical storms may result in severe personal injury or death Disconnect Thuraya IP from computer and store unit indoors if lightning is anticipated in the area of operation General gt gt bP Handle your Thuraya IP with care The enclosure is weather resistant per IEC 60529 IP55 However do not submerge the unit or expose it to severe rainstorms Avoid exposing your Thuraya IP to extreme hot or cold temperatures The operating temperature range of Thuraya IP is 25 C to 55 C Avoid placing your Thuraya IP close to cigarettes open flames or any source of heat Changes or modifications to Thuraya IP not expressly app
42. gh pointing Thuraya IP cannot No signal or weak Make sure no obstruction is blocking the find the satellite signal satellite signal Make sure that the Modem has a Thuraya IP Satellite Modem User Guide 3500799 0001 rev A 29 clear view of the sky in the direction of the satellite Be aware that metalized window glass may reduce or entirely block the signal Thuraya IP cannot access the internet after successful pointing No network access or poor network performance The battery will not charge 30 You did not exit antenna pointing mode The antenna may not be pointed properly The Modem network settings may not be correctly configured The browser may not be correctly configured Interference from other satellite mobile terminals The battery is defective The battery contacts are dirty or damaged Check that the antenna is pointed using the correct compass direction and antenna angle from the wMMI Pointing screen Click the Exit Pointing button from the Pointing page or press the Connect button on the face of the terminal Turn Thuraya IP off and then back on again and attempt antenna pointing again to improve the signal strength You may need to reposition Thuraya IP verifying that there are no obstructions blocking the satellite signal and that the Modem has a clear view of the sky in the direction of the satellite Refer to the network settings supplied by your
43. he rate selection did not change as a result of the selection then no PDP context change occurs RECEIVE SIGNAL STRENGTH DISPLAY The lower row of the LCD is dedicated to RSSI signal strength information This is used to monitor incoming signal strength from the Thuraya satellite and permit pointing or re pointing to occur at any time during operation The display provides both a graphical and digital indication of the signal strength The digital RSSI indication consists of a value between zero and 99 The graphical RSSI indication is a 50 element bar graph of the RSSI ei i The RSSI display updates rapidly for at least five minutes after a satellite signal has been acquired or reacquired After that acquisition the RSSI display may be updated less rapidly to conserve power if the modem is running on battery Hint If the rate is reduced to save power the rapid RSSI update mode can be re enabled for 5 minutes if you short press the Modify button while the status display is present Audible Pointing Indicator An audible pointing indicator provides an audible representation of the signal strength during antenna pointing When on the indicator emits pointing tones that increase in tempo as the pitch increases If the satellite is not found one tone is followed by a pause The indicator always defaults to off when the unit powers on Use a short press of the Connect button to toggle the audio pointing indicator on and off DISPLAY
44. huraya IP A E z GPS Receiver GPS Satellites GPS Validity Region 1 Direction is Sw 204 Elevation is 58 Satellite Location Region 3 Direction is SE 114 Elevation is 33 Signal Strength a Em Ge 97 0 Exit Pointing Code Description 0 None SS The Antenna Pointing Screen step can be enabled using the Antenna Pointing option on advanced settings screen described above When this option is enabled the Thuraya IP will stop in a pointing mode prior to accessing the network after powering up This can be useful when optimal pointing is important such as with fixed installations using an external antenna The pointing screen has a signal strength bar graph and numeric value to assist in accurate antenna pointing The green bar identifies the signal strength measured during antenna pointing and will help you optimise the pointing direction Note that obtaining the highest signal strength possible will ensure that you have an optimum connection to the network GPS Receiver On Off GPS Satellites The number of satellites visible to the unit GPS Validity Invalid Stored or Valid See the Global Positioning System Operation section for more details on GPS Point Antenna to These Settings Compass Direction and Antenna Angle to help orient Thuraya IP toward the satellite Once this rough pointing is accomplished use the Signal Strength meter described below to optimise the pointing
45. ice enter that device s IP address in this parameter Be careful to establish a suitable firewall on this device to protect against malicious attacks from the Internet APN Selection If use of multiple Internet Service Providers is required you can modify the current Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider The choices are the following Streaming CBR Refill lt BLANK gt enter the desired name and Disabled SAVE CANCEL If you want the values you have entered to be processed click the SAVE button exit the wMMI and reboot your computer You will also need to turn Thuraya IP off and then on again so that the new settings can take effect If you want the values you have entered to be ignored click the CANCEL button and the Network Settings remain as they were with no reboot required 18 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A SECURITY MANAGEMENT SCREEN THURAYA CO High Speed Data Communication Via Thuraya IP Modem Status le Thuraya IP ae E arr SIM PIN Disable Note To enable disable the PIN you must PIN number ang click SAVE enter the SIM PII Enter SIM PIN Change SIM PIN 2 Lock upon SIM Change Disable Network Settings z ERE TEMEN Restricted Administrative Access Security Managemer t Disable Security Code Note To enable disable the Securit Code you must clic
46. includes buttons labelled with defining icons an LCD and an audible pointing aid integrated into the Thuraya IP itself The figure below shows the layout of the Thuraya IP iMMI Modify Connect CONTROL BUTTONS The following table gives you a summary of the four Thuraya IP buttons Button Action Result Power button Short press Backlight on cancel any menu operation return to status menu Long Press Turn unit on or off Connect button Short press Toggle audio pointing state sound on off Long press e Toggle connection state connect disconnect e Exit pointing mode Menu button Short press Scroll to next menu item Long press Start GPS receiver manually Modify button Short press Scroll to next option of displayed menu item when in menu Long press Toggle Wi Fi on off when not in menu display Thuraya IP Satellite Modem User Guide 7 3500799 0001 rev A STATUS MENU DISPLAY The upper level of the LCD displays status messages and menu items Status messages are summarized in the table below Powering Off Displayed while Thuraya IP is powering down Fault code A hardware fault exists preventing operation see troubleshooting section for code explanations A temporary thermal shutdown is about to occur Battery Hot A temporary thermal shutdown is about to occur due to battery heating Disconnected The terminal has no IP connection to the network preventing data transfer The terminal is attempti
47. ing by a window facing toward the satellite Once you have established a session on Thuraya IP you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move Thuraya IP to refresh the GPS receiver Also your stored GPS location remains good for a period of time even if you power down and move a short distance between sessions When you believe this is the case simply skip the GPS location step and complete the Thuraya IP satellite pointing operation prior to going directly onto the network Be sure to carefully point your unit every time it is moved STORED GPS LOCATION The most recent GPS location is stored in Thuraya IP even when powered down Upon power up the Thuraya IP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location is not too old If Thuraya IP has a valid GPS location then the GPS icon on the display will go from flashing to solid Likewise the wMMI will indicate if the currently available GPS location is valid or invalid 6 Thuraya IP Satellite Modem User Guide 3500799 000 rev A lo jo Integrated Man Machine Interface iMMI The Thuraya IP has an Integrated Man Machine Interface iMMI which allows you to control the operational features of the terminal without the need of a PC or a browser The iMMI
48. it is inserted according to the instructions in the User Guide SIM card contacts may Clean the SIM card contacts with a dry be dirty cloth The browser may not For Firefox go to Advanced Preferences be correctly configured and select Direct connection to the Internet The wMMI does not work from browser For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN You May Need To Recheck This Box Upon Returning To Your Other Internet Connection Thuraya IP Satellite Modem User Guide 3500799 0001 rev A Primary LAN connection to the Modem does not function The compass does not appear to work correctly The Security Code appears to be invalid The SIM PIN code appears to be invalid Thuraya IP cannot locate itself using GPS The Signal Strength meter on the pointing screen does not change when moving the antenna The interface cable is not plugged in correctly The PC Windows network settings may not be configured correctly The PC can only have one active LAN connection When connected to the PC the Modem must be the only active LAN connection The compass is not level or is near metal The code may have been changed The code may have been changed No signal or weak signal Determining GPS position can take up to 5 minutes The Modem is
49. ith the elevation angle correctly set place the Thuraya IP on a flat surface with the antenna facing in the direction of the Thuraya IP Satellite Modem User Guide 3500799 000 rev A satellite as determined in step 3 5 You can optimise the receive signal strength by observing the signal strength display on the Thuraya IP while slowly rotating the Thuraya IP a few degrees clockwise and counter clockwise Find the direction that maximizes the signal strength Likewise slowly raise and lower the antenna a few degrees and find the elevation that maximizes the signal strength This step fine tunes the pointing of the antenna in the direction of the Thuraya IP satellite 0 dh b 4 1 4 4 Receive Signal Strength on the Thuraya IP Display 6 Once the Thuraya IP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session Check this on the home page by confirming that the Network Status line shows Connected Congratulations Your Thuraya IP is successfully connected You should now be able to send and receive data from your laptop to the internet Note If you are unable to successfully connect to the Internet ensure that nothing but open sky is between the Thuraya IP and the satellite If the view is blocked by trees mountains buildings metalized glass or similar objects then you must relocate the Thuraya IP Additional assistance can be found i
50. k SAVE Change Security Code Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The Security Management Screen allows you to impose a tighter level of security on your Thuraya IP SIM PIN Disable Enable If Enabled a prompt requests you to enter the SIM PIN each time you power up the modem This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desired one enter the current SIM PIN required and click the Save button um Note If the SIM PIN code is incorrectly entered three times the SIM will be locked until the PUK Pin Unlock Key number is entered Consult your Service Provider if you do not have your PUK number Change SIM PIN If the SIM PIN is enabled and you would like to change the existing PIN click this link You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Lock Upon SIM Change When this setting is enabled you must enter a security code when the terminal powers up with a new SIM Restricted Administrative Access When Restricted Administrative Access is enabled protected web pages can only be accessed after you enter a username and password The username is the fixed string admin and the password is the security code Change Security Code The security code is 12345 when shipped from the factory To change an existing Security Code click this link Yo
51. k e NN Nen be 0 TI DD ND r i iii satellite ii 3 4 5 6 10 11 13 15 16 25 27 29 30 40 security COC ee eeecesecetseeeeceeeees 8 13 19 Signal QU lY ceanna l6 31 Signal Strength 5 16 25 29 SIM ii 1 2 4 8 13 19 28 29 31 32 34 36 4 Software Version 14 BANA E A A E A E 21 22 temperature Ii iii 31 39 IMC OUG Aba Kul eb bake eb Kek n ian 21 J sie le S N ND eee ee 27 ES SAM DN a E a ya Il 2 3 MASON 12 15 A A rr n 5 A DD 22 hig eee eee ert re N 7 wireless LAN eseccssseesseescseeees 3 WELAN uponneena 11 21 22 wMMI3 4 8 II 17 18 25 27 28 29 31 40 41 Thuraya IP Satellite Modem User Guide 3500799 000 rev A
52. le 3 1 a Health and Safety of the User EN 62311 IEC 60950 1 2nd Edition Am For article 3 1 b Electromagnetic Compatibility EN 301 489 1 EN 301 489 17 EN 301 489 20 For article 3 2 Effective Use of the Spectrum Allocated EN 301 444 EN 300 328 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999 5 EC RoHS 2 Directive 201 1 65 EU The European Union EU Restriction of Hazardous Substances RoHS Directive 201 1 65 EU restricts the use of certain hazardous substances in electrical and electronic equipment Unless otherwise noted all products assemblies and sub assemblies manufactured by Hughes and its sub contractors are compliant with this directive Identification mark The equipment will also carry the Class 2 equipment identifier CE o The technical documentation relevant to the above equipment will be held at Hughes Network Systems 9605 Scranton Road Suite 500 San Diego CA 92121 USA Graham Avis de Vice President Es e j 4 March 2013 Bacan j Za F pe f a zi Cj A te b 3 Thuraya IP Satellite Modem User Guide 43 3500799 0001 rev A Index address I 18 34 40 41 Administrative ccesS 19 antenna ii iii iv 4 5 10 13 16 23 24 29 30 40 4 APN A ina 7 18 38 40 a Oe ee ete ee
53. minal will flash the LCD backlight every 10 seconds during any streaming QoS session unless the backlight is gt C set to off The audio and visual streaming alert indicators can be enabled or disabled separately or used in u conjunction with each other using the Streaming Alert STREAM 6 celina control There is also a streaming timer embedded within the Modem Status box that appears on the upper left hand corner of the web page This provides an indication of how long the streaming session has been active M2M Configuration When enabled the Thuraya IP will monitor the transmit and receive traffic If traffic is not seen on either direction for the timeout duration then the terminal will automatically reboot to ensure it stays online The feature will also try to re establish a PDP context if it is disconnected for any reason This mechanism is useful to ensure continuous operation from unattended sites M2M Monitor This is the timeout setting for the M2M feature Power Up Profile You can select the power up profile from a drop down list including Standard and three customizable streaming profiles Each streaming profile can be customized by name multimedia mode fixed rate mode transmit rate and receive rate Select the Save button to implement your modifications 24 Thuraya IP Satellite Modem User Guide 3500799 000 rev A Pointing Screen THURAYA CO High Speed Data Communication Via Thuraya IP Modem Status T
54. missing or flashing then the GPS signal is being blocked GPS E ii i lii li ii ii i i lili lii ji 2 HERBE Hi When the GPS icon stops flashing then Thuraya IP has successfully updated its GPS position STEP 4 DATA CONNECTIONS Connect the Thuraya IP to your PC using Ethernet It is also possible to connect using the wireless LAN facility but use the wired connection for the first time setup ETHERNET Connect the Ethernet cable to your laptop s network interface and insert the other end of the connector into the Thuraya IP y Note Any Ethernet cable can be used to connect the laptop and modem as long as it is less than 100 meters in length STEP 5 POINTING TO THE SATELLITE Thuraya IP is controlled through a web browser interface wMMI To activate the wMMI open the browser on your laptop Enter http 192 168 128 100 in the browser URL address field Thuraya IP Satellite Modem User Guide 3 3500799 0001 rev A Fila Edit View Favorites Tools Help EI de Back mp 3 Al j search 3 Favorites Z JMeda Eh r El jg B se tel ico URL address field Note You may want to store this as a browser bookmark If you have PIN security enabled on your SIM you will be prompted to enter your PIN before proceeding Note You must have a valid GPS location for the compass direction and Antenna Angle to be displayed If the GPS is not valid go back to step 3 to obtain a GPS fix THURAYA
55. n the troubleshooting section towards the end of the Thuraya IP User Guide Do not stand in front of the Antenna Thuraya IP emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the antenna when system is operational Thuraya IP Satellite Modem User Guide 5 3500799 0001 rev A Quick Reference This section serves as a reference guide identifying the key operational aspects of using the Thuraya IP system and the Controls and Indicators on Thuraya IP and their functions Global Positioning System Operation The Thuraya IP contains an integrated Global Positioning System GPS receiver that is used to provide location information GPS location information is required for system access and the reception of a new GPS location is attempted automatically every time Thuraya IP is powered on For optimum GPS signal reception make sure Thuraya IP is positioned in a roughly horizontal placement Since GPS receivers must see a large part of the sky without obstructions from buildings mountains or trees it may be necessary to take your Thuraya IP out to a clear space to obtain a new GPS location It may be possible to obtain a new GPS location in a less favourable circumstance but the time to completion may be longer Once updated Thuraya IP remembers your location so the unit can be relocated to a more convenient working area such as inside a build
56. ned the same address as the Global IP Address assigned to the user terminal The connected device is assigned a LAN address initially but with a very short DHCP lease time When the Global IP Address is assigned to the Thuraya IP it is flowed through to the connected device via a DHCP address reassignment All WAN traffic flows through to the single connected device with no port or address translation Relay Mode is only available on the Ethernet port and DHCP must be enabled at the same time Global IP Address Obtain Address Automatically If this button is selected Thuraya IP uses an IP address automatically assigned by the network during the period when the Modem connects to the network Static IP Address If this button is selected the Modem uses the IP address you enter in the associated IP Address field You should check this box and enter an IP address only if directed to do so by your Service Provider DNS Obtain DNS Address Automatically If this button is selected the Thuraya IP uses a Primary Host Domain Name Service DNS automatically assigned by the network during the period when the Modem connects to the network Static DNS Host If this button is selected the Modem uses the DNS address you enter in the DNS Address field You should check this box and enter an IP address only if directed to do so by your Service Provider DMZ Host If you wish to route incoming network originated IP traffic to a specific connected dev
57. ng to connect to the network Tx rate Rx rate Transmit and Receive streaming rates in kilobits per second Standard Best Best efforts quality of service in both directions Best efforts quality of service in both directions of service in both directions NAVIGATION OF THE IMMI You navigate among the options available in the iMMI by utilizing the Menu and Modify buttons With the unit in its normal state displaying status indicators you press the Menu button to view and modify Quality of Service QoS settings and LCD display parameters Pressing the Modify button within a Menu option allows you to change the current setting The status display is the default display after 30 seconds of inactivity the display always reverts to the status display Pressing the Menu button takes you through a circular list of menu items and then back to the status display The two major menu options are the following Change Rate Modify the QoS settings for Transmit and Receive LCD Contrast Modify the contrast on your LCD DATA RATE SELECTION e With the unit in the default status display press the Menu button The Change Rate menu option is then displayed 8 Thuraya IP Satellite Modem User Guide 3500799 000 rev A e Press the Modify button You are then brought to the first value in the series of QoS settings Standard Selects Background QoS for both the transmit and receive directions Tx 384K bps Selects 384Kbps Tx Streaming QoS
58. nna angle specified on the Pointing Screen QoS Quality of Service SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into Thuraya IP SIM holder as part of Modem hardware setup If you configure the Modem to enable SIM PIN security each time you invoke the Modem wMM I after turning on the Modem PIN authorisation is required in order to use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled on Thuraya IP wMMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the wMMI This helps prevent unauthorised use of your SIM Static IP Address A static Internet Protocol IP address is a number that is assigned to a computer by an Internet Service Provider ISP to be its permanent address on the Internet Computers use IP addresses to locate and talk to each other on the Internet If Static IP addressing is enabled on Thuraya IP wMMI Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public Network IP Address field that follows Status Code A number which uniquely references an event or condition in a hardware or software system In Thuraya IP if there is a fault detected the status code and a de
59. ork service is not available Network resources not available Reacquiring connection 108 Network service is not available Reacquiring connection 109 Network service is not available No network Reacquiring connection 10 Network service is not available Cell access barred Reacquiring connection 36 User initiated network disconnect Network connection failure due to PLMN not allowed Network connection failure because Thuraya IP is in a service not allowed Location Area LA You are using a SIM card from a carrier that does not have a roaming agreement with your Service Provider Network connection failure because Modem was implicitly detached by the Network Network service not available due to lack of network resources Network service not available Network service not available Network service not available because cell access is barred If the problem continues Service Provider contact your If the problem continues in other areas where service is allowed contact your Service Provider If the problem continues with an authorised SIM card contact your Service Provider If the problem continues Service Provider If the problem continues Service Provider If the problem continues Service Provider If the problem continues Service Provider If the problem continues Service Provider contact your contact your contact your
60. ormal is the default method to use unless your Service Provider specifies the Full Method The Full method takes longer and utilizes more resources since it will search all possible frequencies for Thuraya IP service This full search can take up to 20 minutes Auto Power ON When enabled the terminal will automatically power up when external DC is applied Buffering When buffering is enabled the Thuraya IP can store more data to handle bursts of IP traffic from connected devices When buffering is disabled only the minimum of traffic is stored to reduce latency Disable buffering for low latency traffic such as voice or video Antenna Pointing This drop down menu determines whether the Pointing Display comes up each time Thuraya IP is powered up or restarts The factory default for this setting is Disabled to bypass the pointing state upon power up However antenna pointing can be Enabled to provide pointing information prior to going online LCD Backlight Config LCD backlighting can be On 15 sec Off or Auto off after 15 seconds of inactivity unless external DC present Streaming Alert When the audio streaming alert is enabled the Thuraya IP will beep twice every 30 seconds after 10 minutes of streaming inactivity no transmit or receive Thuraya IP Satellite Modem User Guide 23 3500799 0001 rev A data You can cancel the alert by pressing an iMMI button When the visual streaming alert is enabled the Modem Status ter
61. roved by Hughes Network Systems could void your authority to operate this equipment Use a soft damp cloth only to clean your Thuraya IP To avoid impaired Modem performance please ensure your terminal s antenna is not damaged or covered with foreign material like paint or labelling When inserting the SIM do not bend the SIM or damage the contacts in any way When connecting the interface cables do not use excessive force In the vicinity of blasting work and in explosive environments Never use Thuraya IP where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use Thuraya IP while at a petrol filling station Do not use near fuel or il Thuraya IP Satellite Modem User Guide 3500799 0001 rev A gt D gt D chemicals Qualified service Do not attempt to disassemble your Thuraya IP Thuraya IP does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Batteries and accessories Use approved batteries Hughes P N 3500496 0001 and accessories only Use of non approved accessories may result in loss of performance damage to Thuraya IP fire electric shock or injury AC Mains power adapter Hughes P N 350041 0002 is for indoor use only It has an indoor operating temperature range of 25 C to 55 C and provides an
62. scription are displayed at the bottom of the Modem wMMI Home and Status screens Thuraya IP Satellite Modem User Guide 4 3500799 0001 rev A Specification 4 kg terminal and battery 216mm x 216mm x 45mm 384 kbps 444 kbps l Using external supply 25 C to 55 C Including battery 20 C to 60 C Excluding battery 25 C to 80 C 95 RH at 40 C 200 2000 Hz 0 3 m s MIL Spec 810B 0 5m cosmetic damage only IP55 Standard DEE CE EMC 301 444 301 489 IEC 60950 100 240 V AC at 50 60Hz Output Voltage 19 volt DC 3 4 amps Up to 30 hours stand by time Battery Life More than one hour of continuous transmission at the highest rate Battery Type Lithium lon Ethernet RJ 45 Web based graphical user interface accessible User Interface l via standard web browser GPS External Antenna Connector Thuraya Satellite passive amp active antennas IEEE 802 11 b g n standard with WEP WPA and WPA2 encryption WLAN Connectivity SSID broadcasting control MAC address filtering DHCP 42 Thuraya IP Satellite Modem User Guide 3500799 000 rev A Declaration of Conformity We Hughes Network Systems LLC of 9605 Scranton Road Suite 500 San Diego CA 92121 USA declare under our sole responsibility that the product Thuraya IP Broadband Satellite IP Modem to which this declaration relates is in conformity with the following standards and or other normative documents For artic
63. ssion has lasted HOME SCREEN THURAYA o High Speed Data Communication Via Thuraya IP Modem Status Thuraya IP eo e Network Status Requested Transmit Rate Standard Standard Properties Receive Rate Standard Standard Fixed Rate Disabled Multimedia Disabled Quick Connect GPS Receiver OFF Satellites 9 Validity Valid Region 3 Direction is SE 114 Elevation is 33 Code Description 0 z Copyright 2042 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED The Home Screen provides you with key summary status information about Thuraya IP and is also a gateway into Thuraya IP management Network Status Provides the status of the network connection Transmit Rate Provides the requested and actual transmit channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Receive Rate Provides the requested and actual receive channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the Fixed Rate control Enable Fixed Rate when using a streaming connection that must match the requested data rate If the rate is unavailable the connection is denied Multimedia Provides the status of the Multimedia control Enable Multimedia when using streaming applications like Voice ov
64. twork Session Manager SM Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack of a response from the network Network connection failure due to a protocol error Internal software error Internal software error SIM card may have been programmed incorrectly Internal software error Solution Power down Thuraya IP and try again If the problem continues contact your Service Provider This failure may occur because of a weak signal due to obstructions or geographic position such as extreme latitude or longitude Contact your Service Provider to verify coverage for your location Power down Thuraya IP and try again If the problem continues contact your Service Provider The Service Provider should verify that you have the correct network settings Power down Thuraya IP and try again If the problem continues contact your Service Provider Power down Thuraya IP and try again If the problem continues contact your Service Provider Power down Thuraya IP and try again If the problem continues contact your Service Provider Power down Thuraya IP and try again If the problem continues contact your Service Provider SIM card was incorrectly programmed The SIM card must be replaced by another from your Service Provider Power down Thuraya IP and try again If
65. u will be required to enter the Old Code the New Code and the New Code again for confirmation m Note If you forget the security code you will need to consult with your service provider Thuraya IP Satellite Modem User Guide 19 3500799 0001 rev A LOGIN SETTINGS SCREEN THURAYA E High Speed Data Communication Via Thuraya IP Modem Status Thuraya IP E j Service Provider Security Disable i 9 O User Name A Password Confirm Password Network Settings Copyright 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED Utilize the Login Screen only if you have been given the necessary information from your Service Provider Service Provider Security If this is enabled you can enter a User Name and Password for authentication between Thuraya IP and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy 20 Thuraya IP Satellite Modem User Guide 3500799 0001 rev A WLAN CONFIGURATION SCREEN THURAYA CO High Speed Data Communication Via Thuraya IP54 Modem Status T Thuraya IP on SS Sa O WLAN Mode WLAN Power Off timeout WLAN SSID Thuraya lP Network Settings WLAN Region The WLAN Configuration Screen allows you to configure the integrate
66. ver key network access parameters Here you find the appropriate Domain Name Service DNS and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes Note Generally your Service Provider has already performed this configuration step for you Whenever you modify the addresses on the Network Settings screen you must press SAVE and exit the wMMI reboot your computer and power the Thuraya IP off and then back on so that the new settings can take effect Private Local IP Address This setting allows you to change the lower two octets of the terminal s local gateway address Changing this address will change the address of Thuraya IP Satellite Modem User Guide 7 3500799 0001 rev A the wMMI and the base address for the Ethernet DHCP server This subnet must remain unique from the WLAN subnet address being used DHCP Server The DHCP server for Ethernet can be enabled or disabled as needed If disabled a local static IP addressing scheme must be used by connected Ethernet devices This setting has no impact on the WLAN operation which uses a dedicated DHCP server Netmode This command allows for NAT or Relay Mode to be selected The NAT Network Address Translation mode allows multiple devices to be connected via the Ethernet and WLAN ports This is the default operating mode Relay Mode is used for special situations where a single local device needs to be assig
67. y again 6 A required data field is missing from the SIM card Please contact your Service Provider 7 This subscriber is not allowed to connect to the network Please contact your Service Provider 8 This terminal is not allowed to connect to the network Please contact your Service Provider 9 This user has no subscription service is not allowed Please contact your Service Provider Cause Failure to access the SIM card due to too many failed attempts with an invalid PIN You replaced a SIM card with another after the Modem was turned on Hardware failure to access the SIM card Absence of a required data field on the SIM card Network connection failure because the user is not allowed to connect to the Network Network connection failure because the Modem is not allowed to connect to the Network Network connection failure because you are not identified as a subscriber to the service Solution with a known good SIM card If the problem persists return the unit to your Service Provider for service This occurs after 3 failed attempts to enter the PIN The SIM card is locked Enter the PUK to unlock the SIM card The SIM card must be replaced when the unit is turned off Make sure the unit is turned off before replacing the SIM Power down Thuraya IP and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SI
68. your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry GGSN Gateway GPRS Support Node GPRS General Packet Radio System GPS Global Positioning System When the GPS receiver in Thuraya IP gets a bearing on a GPS satellite the receiver computes and stores the Modem s location on earth That location is used in the Pointing Process to obtain your location relative to the Thuraya Satellite NAT Network Address Translation Normal Operational Mode In this mode Thuraya IP is connected to your network allowing you to perform standard system activities such as Internet browsing The other mode of Modem operation is Pointing Mode PDP Packet Data Protocol Pointing Mode In this mode using Thuraya IP Protractor and Compass and referencing the Pointing Screen for indications of signal strength you manipulate the Modem antenna to get the optimum Thuraya Satellite signal strength for your network connection Pointing is required during Modem set up or if the Modem has been moved from its previous location Once you have obtained the best antenna position you can enter Normal Operational Mode and be ready to perform standard activities 40 Thuraya IP Satellite Modem User Guide 3500799 000 rev A Protractor An instrument that measures angles Thuraya IP protractor provides the current angle of the antenna so that you can adjust it to the ante

Thuraya IP+ User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents