User Manual - South African Municipal Assistant
Contents
1. 4 Municipal Mobile App USER MANUAL 1 Page Table of Contents Downloading and Installing the Mobile Applicationi eee nea naaeee 3 FON CO BOW Oe Chairs ia n oct ng vised las a va ta tages Ve nails de ia ai a lia n al i ia a i ta 3 Cannot find the application for your Municipality P cecccccssscccceesecccceeccceesececeusececeeseceeeeusecessusecessenecessegeceeauneces 3 DEVICE tratate SUD FUGI initia tepe togil tza iata trasi moca lia I EE ae 3 Registering orsiening VD TOF an ACCOUIAL nia aa ba n e aa 3 The Registra ONO E e R E E A 3 Filling out the Registration FOLII alia 3 Troubleshooting Issues that could occur whilst registering eee eeeenaaeee 4 PO SVS M O E ee ec pui o a PRE RR ROI E RR ERE PI RR ARE IRRD RE A RR RN sarees sider anced INN DR ease pacts oceania NEC O RIP III e RD RR 4 TRE LOSE LOCESS sms seal se terse cece rc iata dn ects oe dace clenty teal loa blaatiretealalon oo le clear sia alegi atata lest tai 4 Troubleshooting Issues that can occur Whilst logging iN 4 WAVE Re REI 5 See a Ea E E a E E E E A AEE E E AE EEE A E E 5 SONCE ACCOUN E seio a E E E E aline ia al feat mai E E E indiu eat 5 AOE A O aE EA E E ES 6 Troubleshooting Issues that can occur whilst adding an accOUnt eee eee eeeeaaeee 6 Viewing statements iii 6 Troubleshooting Issues that could occur whilst viewing your statement cccccceseccccessececeeeceeeeeecce2. 4 Enter your email address into the email address field This email address will be used in the event that you forget your password or you wish to email your statement to yourself 5 Youremail address will have to be confirmed in the confirm email box 6 Your 13 digit South African ID Number will need to be entered this assists with any disputes that you may have with an account A 7 Please enter your 10 digit Cell Phone number in the field provided 8 There is an optional section with a promoter code and where you heard about the application used for promotional and statistic purposes It is not compulsory sun to fill these in Registration Complete 3 Page 9 Youcan now click on the register button Upon a successful registration you will be presented with a message similar to the following Troubleshooting Issues that could occur whilst registering You could receive issues whilst registering here are some of the common issues and how to resolve them Errors with the registration details e Ensure that your username is longer than Three Characters e Ensure that your password is a minimum of 5 characters e Ensure that your password matches your confirmed password e Ensure that your email address is in the valid format name domain co za e Ensure that your confirmed email address matches your email address e Ensure that your ID Number only contains numbers and is 13 digits long Some other errors you could receive e Username al
3. Alerts Navigation Pane This section is where you will find controls that re st news from your municipalit will help you quickly navigate around the application Leisure Centres Get information about Leisure Centres In your area Find My Nearest ublic taciiities that are close to you Emergency Numbers Find emergen numbers loc Mobile App Queries Insure what to do let us help you Each Section Explained Each menu item was designed around a specific function From reporting issues viewing municipal information to viewing your statement you can rest assured that each item serves a purpose Here is a brief explanation of what you can do in each category Service Accounts This section is used to transact on all your accounts You will be able to e Add an account e Remove an account e View your statement history on an account e Pay your account e View your payment history for each account This will only display payments made from within the application e Email yourself a copy of your statement 5 Page Adding an Account Adding an account is quite simple Once you are logged in click on the Service Accounts pesca nn Q menu item Note The first time you enter Service accounts you will receive a message stating that no accounts canna where found this is normal as you are yet to add an account to your profile Once you are on the service accounts screen you will see something similar to th
4. encounter a few issues here is a list of common issues and how to resolve them Some errors you could receive e The category list is empty No Categories found for that municipality This is normally an indication that the categories has not been set up by your municipality whilst this should never happen IF it does just report it using Mobile App Queries section of the application e The submitting issue loading screen is not going away This is an indication of either poor or no internet connection Please ensure that you have an active internet connection and try again 9 Page Informative Sections This is basically sections of the application that provides information about your municipality This categories are explained below and they all work in the same way Jobs This is basically a list of jobs that are available in the municipality This section will ame O have all details about the job that the municipality wishes to convey to the public Q Filt There will also be instructions on how to apply for the job nn Assistant Director Energy Section Closes on Job Code REFERENCE MN910 14 5 3 3 Department Engineering Services Department Note Typing into the Filter Items box will only display the items that match your search Salary R 253 104 00 R 272 508 00 p a Benefits criteria i e type out Assistant to get all items that contain the words Assistant in it Lg coada acad ai
5. IPALITY Account Nr 1020304050 Payment methods supported by Leverage Point Select a payment method by clicking it Pay Cards Credit Cards and non pin Debit Cards payD Debit and Credit Card with PIN MasterCard Mobile Cell Pay Point FNB customers Cellphone Bankin j Please allow for up to 48hours for your 9 Virtual Card Services Pty Ltd Phone 27 82 561 7525 payments to reflect Back Menu Profile Logout email a ATER 6 Once you start the payment process you can cancel it by using the cancel button 7 All your Approved and Denied payments will be visible in the Payment History log of that account You can find payment history here Login gt Service Accounts gt Select Account gt View Payment History Items in red are items that were declined and Cancel R400 18 Jun 2014 14 52 A R999 18 Jun 2014 14 38 A gt R555 18 Jun 2014 14 21 D R555 18 Jun 2014 14 21 A items in green are items that were approved This is illustrated in the image on the EEE Rase E Te Back Menu Profile Logout right Troubleshooting issues you may encounter while paying You could experience issues whilst paying your account here are the common issues and how to resolve them Some errors you could receive e Errors with the details that you added Please ensure that you re only enter numbers in the amount field and ensure that the correct number is visible in the Account nr field e The p
6. a This is a list of the councillors in your municipality You will find information about who they are as well as their contact details in this section p a Councillors OOOO m Q Note Typing into the Filter Items box will only display the items that match your search Aan SR criteria i e type out AJ to get all items that contain the letters AJ in it Ward Ward 13 Political Party DA Tel 0123456789 News Alerts As the name suggests this will be a list of news items relating to your municipality News And lets Q These news items are ordered newest to oldest Should you wish to receive these notifications as a popup or an alert please ensure MO that Push Notifications are allowed for the application on your device NOTICE WATER PROVISION TO HENLEY ON KLIP amp HIGHBURY Note Typing into the Filter Items box will only display the items that match your search ae iii In an effort to improve the water provision services in criteria i e type out Water to get all items that contain the word s Water in it the Henley on Klip and Highbury areas of Meyerton Midvaal Local Municipality has appointed a contractor to Leisure Centres e e This section will show a list of all leisure centres that are local to your municipality m Whilst we endeavour to ensure that this list has all the latest information we cannot guarantee that it does Meyerton Public Pool Toe Note Typing into the F
7. annot find the application for your Municipality Should you not find your municipality on our download site this just means that we do not have a version of the application for your municipality This page will be updated with links for your municipality once we manage to get them on board Devices that are supported Whilst we strive to support ALL smartphones at the moment we have support for the following platforms Apple IOS 5 and above Android 4 and above BBOS 6 and above Windows mobile 7 and above Registering or signing up for an account The Registration process To register for an account please click on the Sign Up button on the home page ma a 10 0 0 10 Note on devices with smaller screens you will have to scroll down to find this button Mangaung Municipal Application Once you are on the Sign Up page just complete the form and click on Register JL Filling out the Registration Form MANGAUNG When filling out the registration form adhere to the following rules n 1 Enter your username in the username field You should remember this name as you will need it to log into the application in future An example of a good user name would be JohnSmith 2 Enter a password in the password field your password needs to be a minimum x sa of 5 characters For a more secure password you should use a combination of sg letters and numbers 3 Your password will have to be confirmed in the confirm password box
8. ayment page seems stuck or is not loading my payment options This is an indication of poor or no internet connection Please ensure that you have an active internet connection and try again 8 Page Report IT Report it is a feature in the application that allows an end user to report any non urgent municipal issue to the relevant department in the municipality The process of reporting an issue is quite simple How to report an issue 1 Login 2 Enter the Report It Section 3 Select a category from the pre defined list Figure 1 4 Enter a description for the issue you wish to report Figure 2 5 Should you wish you can attach a photo to visually represent the issue Figure 3 6 Click on submit and wait for your issue to be submitted Figure 4 Carrier F 11 50 AM Carrier P 11 55 AM Carrier gt 11 58 AM Carrier F 11 58 AM 10 0 0 10 6 10 0 0 10 10 0 0 10 10 0 0 10 tatele ai ae My street is on fire Street Maintenance Issue gt Dane Issue Attach Photo My street is on fire Submitting Issue enera Attach Photo Cancel Street Maintenance C lt O Do lt a tl CI lt O DIO FIGURE 1 FIGURE 2 FIGURE 3 FIGURE 4 Note Depending on your internet connection reporting an issue with a photo attached may take a while please be patient with this process Troubleshooting Issues that may occur whilst reporting an issue We have made the report it process as simple as possible You may however
9. ccount 1020304050 06 Jun 2014 15 22 Are you sure you want to remove this account x Yes gt Back Menu Profile Logout o Does removing my account delete all my transaction history When you remove your account we will unlink it from your profile you can rest assured that should you ever want to re add that account to your profile all your transaction history and statements would still be available as if you never removed the account in the first place Troubleshooting Issues that could occur whilst removing your account Removing your account is a simple process should there be any issue removing it you will be presented with an error message that will describe why that account could not be removed 7 Page Paying your account Our application allows you to pay your municipal account directly from your smartphone the process is quick and easy How to pay To pay your account just follow the process outlined below Mi Pay Account Login Enter Service Accounts Section View Payment History Remove This Account Select the account you wish to Pay SR E Click on Pay Account a 06 Jun 2014 15 22 re 5 On the screen that comes up enter the amount you want to pay and click on the Pay Button You will not be presented with a screen filled with payment options select the appropriate option for your payment and fill out the appropriate details Amount 500 LOCAL MUNIC
10. e image on the right Carrier 10 14 AM 1 A gt sae Click on the Add Account Button Menu Logout co 7 ll 2 Fillin your municipal account number iC ci i d aa Account Number 3 Enter a friendly name for your account this can be your street address or a friendly title like Home or Office vare aie Click on the Add Button 4 5 This is illustrated in the image on the left m 6 When your account is added you will receive a Cancel Account Added message similar to the one illustrated on the right 1020304050 What would you like to call your account Close Troubleshooting Issues that can occur whilst adding an account This is a fairly simple process as long as you type in the correct account number and have an internet connection you should not have any trouble adding an account Viewing Statements Once you have added an account there should be a list of statements that will now be available for viewing To view your statements just follow the process outlined below 1 Login and Click on Service Accounts You should now see a list of your accounts that you have added 3 Click on the account you wish to view the statement of as illustrated in Figure 1 Add Account Pay Account Email Me This Statement Q O View Payment History My house on Main Road Q nea 30 Apr 2014 16 30 a eni i FIGURE 1 FIGURE 2 in a e 9 uo 2 FIGURE 3 Back Monu Logoul Back Menu Logout 4 You wi
11. eeeseeeeeeneess 7 TOV UV PCC I ea E E E co d i la a nd aa al antes 7 Does removing my account delete all my transaction hiIStory eee eee eee eee naaeee 7 Troubleshooting Issues that could occur whilst removing your account eee eee eee eeeaaeee 7 Payme yO a OUN ee E E idila iti sa a i atu lt ri 8 HOW TO D I rR E EE E E E RI RR see NI eevee O O PRR 8 Troubleshooting issues you may encounter while paying eee eee eaeenaaeee 8 Report i 9 HOW tOr porn an Slender 9 Troubleshooting Issues that may occur whilst reporting an ISSUE eee eee eenaaeee 9 AONE Seco Saia ri ian 10 RR ZE EI 10 CROCE RATE 10 News AI n 10 ES I Centesimo 10 Fina My Neares lara 11 EAE NU DA DEE E E PATIENT E EAEE n 11 2 Page Downloading and Installing the Mobile Application Municipal Mobile Application Download How to Download We are really excited you want to use our application To download you can either scan the QR code located below or visit Noi I RR AR ites the device you have you will then be directed to the relevant mobileapp leveragepoint co za install from your smartphone You should seesertosomcadihe appior FREE see a page similar to the one illustrated on the right Find our Municipality Nome your municipality and click on the link relevant to the Smartphone that you own You will now be directed to the relevant app store where you can freely download the application C
12. ilter Items box will only display the items that match your search aaa Civic Centre criteria i e type out Pool to get all items that contain the word s Pool in it Mitchell Street back entrance Junius street Suburb Meyerton Postal Code 1961 10 Page Find My Nearest This section will show the SAME list as Leisure centres however it will use your current location to list the items in order so that the one that is nearest to you will be displayed first The distance to the centre will also be displayed in this section Note Typing into the Filter Items box will only display the items that match your search criteria i e type out Pool to get all items that contain the word s Pool in it Emergency Numbers This section will display a list of emergency services and give you quick access to their contact information Note Typing into the Filter Items box will only display the items that match your search criteria i e type out Clinic to get all items that contain the word s Clinic in it Vereeninging Public library Distance Type brary Address Suburb Vereeniging Postal Code 19 Tel 0164503186930 Long 27 926304 Lat 26 674 kookrus Clinic Tel 0163631101 11 Page
13. ll now see a list of statements for that account these are named with the date that they were released As illustrated in Figure 2 5 Click on the statement you wish to view and wait for it to generate 6 Once the statement is generated you will be able to Zoom In Zoom out and Navigate through the statement This is illustrated in Figure 3 Should you wish to email the statement to yourself just click on the Email Me This Statement button When you are done just click Back to return to your statement list sa Troubleshooting Issues that could occur whilst viewing your statement You could experience issues whilst viewing your statement here are the common issues and how to resolve them Some errors you could receive e There were no statements found for that account This basically means that our system does not have a statement listed for the account number you provided please ensure that the account number you entered is correct and you are using the version of the application specific to your municipality Stuck on Generating Statement screen This is usually an indication of a bad internet connection Please try again when your internet connection is a bit better Removing an Account 1 Login 2 Enter Service Accounts 3 Click on the account you wish to remove Wise a ia Hie 4 Click on Remove Account 5 You will now have to confirm that you want to eat Te ADSLLLI remove the account SSS Removing A
14. mon issues and how to Seal resolve them 4 Page Some errors you could receive e Sorry that username and password combination is incorrect In this event please Filed a ensure that you have typed in the correct credentials should you not remember sain gn anii your password please enter your username and click on forgot password this will ii iei at trigger a password reset and your new password will be emailed to you e e The logging in message is not going away This is usually an indication that there is a communication issue between your device and our servers Please ensure that your device is connected to the internet and try again The Main Menu Once you have logged in you will be presented with a list of options these options are explained below and illustrated in the image below Note on devices with smaller screens the menu will NOT have icons and descriptions as outlined in the image below it will just have the titles Something else to note is the fact that the entire menu may not be visible to you and you will have to scroll to see items based on the size of your mobile device This section will display headings of pages or important information Menu Item A menu item contains an Icon a Title and a Service Accounts Manage your a nt Description Tapping Clicking any of these items will take you into the sub menu Councillors nformation about the councilor your astina News
15. ready in use In the even that this happens please choose another username e Email address already in use This means that the email address you are trying to register already exists on our system Please select a new one or complete the forgot password process to reset your password e You have been registered but there was an error sending your welcome email This occurs when your email address is invalid ensure to follow the edit profile section to change your email address e The registering message does not disappear This occurs when your phone is struggling to access the internet in this event close the app ensure that your phone has an active internet connection and try again All errors will be displayed to you in a format similar to the following You have been registered but there was an error sending your welcome email Close Logging into the application Carrier gt 8 42 AM The Login process ona Logging into the application is fairly simple just open up the application on your mobile BLOEMFONTEIN device You will find yourself on the login screen Enter your ogin details username and password and click on the Log In button Note on devices with smaller screens you will have to scroll down to find the login form It is directly below the municipality logo om Troubleshooting Issues that can occur whilst logging in You could experience issues whilst logging in here are the com
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