Thuraya Orion IP User Guide
Contents
1. 6 Thuraya Terminal User Guide CONNECTION MANAGEMENT SCREEN THURAYA HUGHES Modem Status Profile Name Multimedia Fixed Rate Transmit Rate Receive Rate 428K 6K Stream Enable Disable 128Kbps teKbps 128 2 Stream Enable Disable 128Kbps 22kbps Stream Enable Disable D55KH BK Stream Enable Disable 256Kbps 16 256 2 Stream Enable Disable v 256Kbps 32Kbps 258K 64K Stream Enable Disable v 256Kbps 54kbps Stream Enable wj Disable 384Kbps 16Kbps v 384K 32K Stream Enable v Disable 384Kbps 32Kbps G84K 64K Stream Enable Disable 384Kbps 84Kbps Save Cancel 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED Accessible from the Main Menu the Connection Management Screen allows you to select from nine Quality of Service QoS quick connect buttons Each button can be customized using the Details link on the Connection Management Screen The customization parameters for each button are as follows Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of bandwidth values Multimedia Control Allows you to enable or disable AUtomatic Repeat reQuest ARQ over the satellite Typically ARQ an error control protocol for data transmi2. Instead of manually entering a key value you may press the Generate button to automatically generate a key value TKIP AES Key Update Interval Under WPA and WPA2 this timeout determines how often the working key is changed WPA WPA2 Pass Phrase Under WPA WPA2 enter a secret pass phrase that will become the master key for WLAN access Hide Keys Click this button to hide the keys from this display 14 Thuraya Terminal User Guide MAC Filtering Enable or disable MAC filtering If filtering is enabled you can enter up to eight MAC addresses Only these addresses will be permitted to access the terminal via the WLAN ADVANCED SETTINGS SCREEN THURAYA Modem Status m Satelite Search Method Normal Buffering Enable M2M Configuration Disable 2 2 Monitor 60 mins Power Up Profile Standard Profile Name Multimedia Fixed Rate 128K Streaming Enable Disable 128Kbps w 128Kbps D56K Streaming Enable M Disable 256Kbps 256Kbps 884K Streaming t Enable Enable 384Kbps iM 384Kbps The Advanced Settings Screen allows you to modify several key operating parameters in the unit Satellite Search Method Normal is the default method to use unless your Service Provider specifies the Full Method The Full method takes longer and utilizes more resources since it will search all possible frequencies for the Thuraya Termina
3. X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with an error message WLAN Channel Select the WLAN channel from a drop down list WLAN Local IP Address The WLAN network uses the default subnet of 192 168 129 xxx with DHCP addresses starting at 192 168 129 100 The two least significant octets can be changed to different values however the WLAN subnet must remain distinct from that used by Ethernet Thuraya Terminal User Guide 13 WLAN SECURITY SCREEN THURAYA Modem Status The WLAN Security Screen allows you to configure WLAN security parameters including enabling disabling Wired Equivalent Privacy WEP hiding the SSID and setting Media Access Control MAC filters Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen WLAN SSID Broadcast Enable or Disable SSID broadcast Security Disable or chose an available security method Wired Equivalent Privacy WEP64 or WEP128 WPA or WPA2 WEP Key to Use Under WEP64 select the active key Key1 through Key4 from a pull down menu For WEP128 only key 1 is available WLAN Key Fields Key 1 through Key 4 In WEP64 mode enter a 10 character 0 9 A F key value in each of four text boxes In 128 bit WEP mode enter a 26 character 0 9 A F key value in the Key text box Generate
4. enabled on Thuraya Terminal wMMI Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public Network IP Adaress field that follows Status Code A number which uniquely references an event or condition in a hardware or software system In Thuraya Terminal if there is a fault detected the status code and a description are displayed at the bottom of the terminal wMMI Home and Status screens Thuraya Terminal User Guide 35 Specification Physical Characteristics Weight BDU 2 2 kg Weight ADU 4 0 kg Size BDU 46 mm x 281 mm x 233 mm Size ADU 319 5mm x 277mm Packet Data Services Streaming IP 384 kbps Standard IP 444 kbps Environmental Operating Temperature 25 C to 55 C Storage Temperature 40 C to 80 C Operating Humidity 95 RH at 40 C Mechanical Vibration 200 2000 Hz 0 3 m s MIL Spec 810B Unpacked Drop 0 5m cosmetic damage only Ingress Protection ADU IP56 Compliance and certifications CE EMC 301 444 301 489 IEC 60950 External Power Main power input 10 32VDC Maximum current 12A Interfaces Connectors Four Ethernet RJ 45 User Interface Web based graphical user interface accessible via standard web browser External Antenna Connector Thuraya Satellite tracking antennas HN221 or HN321 WLAN Connectivity IEEE 802 11 b g n sta
5. 1 4 7 8 19 22 35 security 5 12 Signal Quality 8 23 Signal Strength 8 SIM5 11 12 20 21 23 24 25 28 30 36 Software 5 13 15 34 TirmmieoUT 13 UDOgI dde 19 USB snos ed E ene 1 4 7 VOICE 7 aired i ei 15 WIES stie eee S 1 WLAN S ae 13 14 15 WMMI 3 9 11 19 20 21 23 35 36 Thuraya Terminal User Guide
6. ADU It is updated automatically during operation provided the ADU is able to receive the GPS signal d Integrated Status Display The Thuraya Terminal has an Integrated Status Display which allows you to view the operational status of the terminal The display includes four lights for this purpose as explained in the following table Description On when the Thuraya Terminal is powered up light is embedded in the power switch Network On when a network connection Connection has been established light is next to the world icon On when a valid GPS location has been obtained light is labelled GPS On when the Thuraya Terminal has detected a fault check the web user interface for additional information light is next to the warning icon 2 Thuraya Terminal User Guide gt gt Web Man Machine Interface wMMI Screens The Thuraya Terminal can be accessed through a standard web browser interface To accomplish this the connected computer must have one of the following supported browsers installed along with Java enabled Java Runtime Environment 1 3 1 or later e Internet Explorer 6 0 or later e Firefox 2 0 e AOL Explorer e Macintosh Safari To access the Thuraya Terminal connect your computer via Ethernet or WLAN run a supported browser and enter http 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the address will be easier to find in
7. card If problem persists retum the unit to your Service Provider for service SIM card was incorrectly programmed and is missing one or more required fields SIM card must be replaced by another from Number and Description your Service Provider your Service Provider 7 You are not allowed to connect to the network Please contact your Service Provider 8 Your terminal is not allowed to connect to the network Please contact your Service Provider 9 You have no subscription service is not allowed Ensure you are using a valid Thuraya SIM Please contact SP if problem persists 10 The network detached the terminal by the network Verify your settings apn IP etc and retry 11 Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again 24 Network connection failure because the user is not allowed to connect to the Network Network connection failure because the terminal is not allowed to connect to the Network Network connection failure because you are not identified as a subscriber to the service Network connection broken with an unknown cause Network connection failure due to use of invalid parameters Network connection failure caused by LLC or SNDCP failure Your authorisation has been removed by your Servi
8. must match the requested data rate If the rate is unavailable the connection is denied Multimedia Provides the status of the Multimedia control Enable Multimedia when using streaming applications like Voice over Internet Protocol VoIP or live video playback Connect Disconnect This button toggles the network connection state on or off When Disconnected no data can be sent or received Change Data Rate This button allows you to change the connection parameters for the current session Quick Connect These buttons access pre stored connection profiles GPS The display includes the GPS receiver state On Off GPS satellites visible GPS validity compass direction and antenna angle Once a GPS position is obtained the Thuraya Terminal will provide the compass direction and degrees of elevation to the satellite This information can be used to ensure that the ADU has a clear view of the Thuraya satellite at the current location 4 Thuraya Terminal User Guide PROPERTIES SCREEN THURAYA HUGHES Modem Status B 2 Current Settings Software Version 0 0 0 34 10 17 2013 Network IP Address 85 115 79 128 Private Local IP address 192 168 128 100 WLAN Local IP address 192 168 129 100 Access Point Name Standard VBR Thuraya IMEI 357932 01 010001 5 SIM IMSI 901059898011117 Ethernet MAC Address 00 80 ae 3d 5f 94 WLAN MAC Address 00 19 88 49 00 8F Janagement Restore Factory Defaults Upgrade Mode
9. problem with your Thuraya Terminal Antenna Type Use this display to determine which ADU type is in use Status Any current system status codes see Troubleshooting section SETTINGS SCREENS From the Main menu you can select Settings to navigate among all the various Settings functions from the menu on the left side of the screen Network Settings Security Management Settings Login Settings WLAN Settings Advanced Settings 8 Thuraya Terminal User Guide NETWORK SETTINGS SCREEN After executing the necessary First Time Set up steps to configure the THURAYA HUGHES Modem Status a Private Local IP address 192 hea DHCP Server Enable Netmode NAT M Note The DHCP amp settings apply only to the Ethernet Port Global IP Address Obtain address automatically Static IP Address 0 0 1 0 20 Obtain DNS address automatically Static DNS Host 0 22 AJ b DMZ Host E for Note DMZ functionality is disabled in RELAY mode Save Cancel After clicking on the SAVE button restart the Thuraya Terminal and reboot your PC for the changes to take effect Exercise caution when changing network settings Please consult your Service rovid Thuraya Terminal you may want to select the Network Settings Screen to check your network configuration This screen provides you with control over key network access parameters Here you find the appropriate Domain
10. settings and try again If the problem continues set all QoS settings to the default values and try again If the problem continues with the Number and Description 124 Network connection failure Invalid transaction id Reacquiring connection 125 Network connection failure Unknown Session Manager error Reacquiring connection 126 Network access temporarily unavailable Please wait the Thuraya terminal should automatically reacquire a connection within 1 2 minutes 127 Network access blocked Radio priority is less than threshold Thuraya terminal waiting to be unblocked by the network 128 Network Blocked GPS fix is too old Please obtain new GPS fix in an open area away from obstructions Please contact SP if problem persists 129 Network Access blocked GPS location may be too old Please 32 Service Provider by the Network default values contact your Service Provider Network connection failure due to invalid transaction ID Network connection failure due to unknown session manager error Network connection failure because network access is blocked Network access is blocked due to the user s priority Notification of a GPS fix during or after Network connection procedure GPS fix may be too old If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network access is blocked
11. CREEN THURAYA HUGHES Modem Status mm m Service Provider Security Disable s Utilize the Login Screen only if you have been given the necessary information from your Service Provider Service Provider Security If this is enabled you can enter a User Name and Password for authentication between the Thuraya Terminal and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy 12 Thuraya Terminal User Guide WLAN CONFIGURATION SCREEN THURAYA HUGHES Modem Status Ie The WLAN Configuration Screen allows you to configure the integrated WLAN Access Point AP which can support up to eight simultaneous clients using 802 11b g n The WLAN AP operates on its own subnet and utilizes its own DHCP server The wMMI remains at 192 168 128 100 default whether accessed via WLAN or Ethernet WLAN Power Select ON or OFF to turn the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up for the selected timeout value after the terminal powers on If no WLAN activity is detected during the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region from a drop down list X10
12. Name Service DNS and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes Note Generally your Service Provider has already performed this configuration step for you Whenever you modify the addresses on the Network Settings screen you must press SAVE and exit the wMMI reboot your computer and power the Thuraya Terminal off and then back on so that the new settings can take effect Private Local IP Address This setting allows you to change the lower two octets of the terminal s local gateway address Changing this address will change the address of the wMMI and the base address for the Ethernet DHCP server This subnet must remain unique from the WLAN subnet address being used DHCP Server The DHCP server for Ethernet can be enabled or disabled as needed If disabled a local static IP addressing scheme must be used by connected Ethernet devices This setting has no impact on the WLAN operation which uses a dedicated DHCP server Thuraya Terminal User Guide 9 Netmode This command allows for NAT or Relay Mode to be selected The NAT Network Adaress Translation mode allows multiple devices to be connected via the Ethernet and WLAN ports This is the default operating mode Relay Mode is used for special situations where a single local device needs be assigned the same address as the Global IP Address assigned to the user terminal The connecte
13. Network service isnot Network service If the problem continues available Network not available due contact your Service Provider resources not available to lack of network Reacquining resources connection 108 Network service is Network service If the problem continues not available not available contact your Service Provider Reacquiring connection 109 Network Service is Network service If the problem continues not available No not available contact your Service Provider Network Move unit to a better coverage area and retry 110 Access to the Network service If the problem continues network is not not available contact your Service Provider available at the moment Thuraya terminal acquiring network Power up the terminal under open Sky and try again Thuraya Terminal User Guide 29 Number and Description 111 Network service is not available Limited network service Reacquiring connection 112 Network service is not available Invalid position Update the GPS under open sky and ensure you are under the Thuraya coverage 113 Network service is not available Invalid position for the selected Service Provider Reacquiring connection 114 Network service is not available Invalid position for selected RAI Reacquiring connection 115 Network service is not available Unknown cause Reacquiring connection 116 Network connection failure Insuffic
14. OGIN SETINGS SCREEN a eee td ar aa A na 12 WLAN CONFIGURATION 5 0000 0 0 0 6 WLAN SECURITY GREEN 58 ed deed RO et edo 14 ADVANCED SEMTINGS SCREEN ede 15 REMOTE AGGESS SCREEN ec Wc v eS M VL VR 16 UPGRADING THE THURAYA 18 UPGRADING SOFTWARE tees eese betae ned en a IUe 18 TROUBLESHOOTING eh risit Tori ove Cat died iei e eV Toa e P Ced 19 GENERAL TROUBLESHOOTING ccsssccccsssscsccssssesssssacevssssecscvessecscnsnscescnsnscssvesacesonses 19 STATUS CODES a tete e eoa e he ua e d co Fe seen 22 leE o SN ae 34 SPECIFICATION 36 INDEX qum 38 Thuraya Terminal User Guide V Introduction Your Thuraya Orion terminals provide mobile high speed data communications via satellite Using Always On technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits s just as if you were sitting at your office desk The Thuraya Terminal works with your computer using an Ethernet or Wi Fi connection much like commercially available wireless routers Note that the Wi Fi Access Point in the Thuraya Terminal uses a separate subnet a
15. Provider 4 SIM card has been improperly changed during an active session Power down and try again 5 SIM card is not responding Power down and try again 6 Arequired data field is missing from the SIM card Please contact Thuraya Terminal User Guide from or write to the SIM card Failure to access the SIM card due to too many failed attempts with an invalid PIN You replaced a SIM card with another after the terminal was turned on Hardware failure to access the SIM card Absence of a required data field on the SIM and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card with a known good SIM card If the problem persists retum the unit to your Service Provider for service This occurs after 3 failed attempts to enter the PIN The SIM card is locked Enter the PUK to unlock the SIM card The SIM card must be replaced when the unit is turned off Make sure the unit is turned off before replacing the SIM Power down the Thuraya Terminal and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM
16. REEN THURAYA HUGHES Modem Status The Remote Access Screen enables wMMI access from the satellite side of the terminal To use the feature select the Enabled option type in a password and select Save Obtain the Network IP Address from the Properties Screen and use that in the browser on the remote PC as follows http 85 115 79 53 45380 85 115 79 53 is an example your terminal address will be different and can change with each PDP session In general the IP address to use is http aaa bbb ccc ddd 45380 where aaa bbb ccc ddd is your terminal s public IP address and the access port is 45380 You will need the remote access password to log into the terminal prior to gaining access to the wMMI For security reasons you should use the Logout button on the wMMI once you have finished the session e Only one Remote Access session is supported at any one time e The Thuraya Terminal must have an active PDP context in place 16 Thuraya Terminal User Guide e The remote access password can be changed by entering a new string using the Remote Access Screen password entry e The Remote Access feature is disabled by default e f you forget the Remote Access password simply enter a new one to overwrite the old one Note that remote access does use satellite data that will be billed to the account on the user terminal The remote access data also shares the channel with any other traffic being sent and received by
17. The network will send the terminal a timer value and the terminal will attempt to connect again when the timer is complete If the problem continues contact your Service Provider You are blocked from Network access due to your network priority If the problem continues contact your Service Provider A new GPS fix was obtained during the connection process superseding the old fix The terminal will reacquire the connection If the problem continues and a new connection cannot be made contact your Service Provider Verify that the ADU has an open view of the sky to get a GPS fix If the problem continues Thuraya Terminal User Guide Description NE Cause Description obtain new GPS fix in contact your Service Provider an open area away from obstructions Contact SP if problem persists 130 Network access GPS fix is too old The Thuraya Terminal will unavailable GPS acquire a new GPS location location needs and connection Do not power updating The Thuraya off the terminal terminal will acquire a new GPS location and connection Do not power off 132 Terminal The terminal is too Allow the terminal to cool down temperature too high hot Thuraya Terminal User Guide 33 Glossary ADU Above Deck Unit The Orion IP tracking antenna APN Access Point Name APNs can be assigned to each external network interface to allow communications among multiple Internet Service Provid
18. Thuraya Orion IP User Guide Revision 2 3500869 0001 PROPRIETARY NOTICE All rights reserved This publication and its contents are proprietary to Hughes Network Systems LLC No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 HUGHES HughesNet IPoS SPACEWAY AlReach Broadband Unbound and Connect to the future are trademarks of Hughes Network Systems LLC All other trademarks are the property of their respective owners Copyright 2013 Hughes Network Systems LLC Safety Information For your safety and protection read this entire user guide before you attempt to use the Thuraya Satellite Terminal In particular read this safety section carefully Keep this safety information where you can refer to if necessary Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards AN A WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly
19. ailure due to PLMN not allowed Network connection failure because the Thuraya Terminal is in a service not allowed Location Area LA Check your PC for applications that may open large numbers of connections and disable these applications If the problem continues contact your Service Provider Clean up PC applications that are consuming excessive TCP connections Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider If terminal cannot reattach Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider User can reconnect using the WMMI connection controls If the problem continues contact your Service Provider If the problem continues in other areas where service is allowed contact your Service Provider Thuraya Terminal User Guide Number and NN Cause Description 105 Network You are using a If the problem continues with an connection failure SIM card from a authorised SIM card contact Roaming is not carrier that does your Service Provider allowed Reacquiring not have a connection roaming agreement with your Service Provider 106 Network Network If the problem continues connection failure connection contact your Service Provider Thuraya Terminal failure because implicitly detached by terminal was the network implicitly Reacquiring detached by the connection Network 107
20. ameter Be careful to establish a suitable firewall on this device to protect against malicious attacks from the Internet APN Selection If use of multiple Internet Service Providers is required you can modify the current Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider The choices are the following Streaming CBR Refill lt BLANK gt enter the desired name and Disabled SAVE CANCEL If you want the values you have entered to be processed click the SAVE button exit the wMMI and reboot your computer You will also need to turn the Thuraya Terminal off and then 10 Thuraya Terminal User Guide on again so that the new settings can take effect If you want the values you have entered to be ignored click the CANCEL button and the Network Settings remain as they were with no reboot required SECURITY MANAGEMENT SCREEN THURAYA HUGHES X mmm SIM PIN Disable wj Note To enable disable the PIN you must enter the SIM PIN number and click SAVE Enter SIM PIN Modem Status Change SIM PIN Lock upon SIM Change Disable Restricted Administrative Access Disable Security Code Note To enable disable the Security Code you must click SAVE Change Security Code Save Cancel The Security Management Screen allows you to impose a tighter level of security on your Thuraya Terminal SIM PIN Disable Enable If Enabled a prom
21. ce Provider SIM card IMSI is not authorised Contact your Service Provider to regain service The terminal authorisation has been removed by your Service Provider BDU IMEI is not authorised Contact your Service Provider to regain authorised service Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry Verify settings Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Contact your Service Provider Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Thuraya Terminal User Guide Number and PK Cause Description 13 Network connection failure Unknown PDP type Please contact your Service Provider 14 Network connection failure User authorisation failed Please contact your Service Provider 15 Network connection failure Service option not supported Please contact your Service Provider 16 Network connection failure Service option not subscribed Verify your settings apn IP etc and retry Please Contact SP if problem persists 17 Network connection failure N SAPI has already been used Power down and try again 18 Network connection failure Regular PDP deactivation by network 19 Network connection failure SM network failure Power down and try again Network co
22. d device is assigned a LAN address initially but with a very short DHCP lease time When the Global IP Address is assigned to the Thuraya Terminal it is flowed through to the connected device via a DHCP address reassignment All WAN traffic flows through to the single connected device with no port or address translation Relay Mode is only available on the Ethernet port and DHCP must be enabled at the same time Global IP Address Obtain Address Automatically If this button is selected the Thuraya Terminal uses an IP address automatically assigned by the network during the period when the terminal connects to the network Static IP Address If this button is selected the terminal uses the IP address you enter in the associated IP Address field You should check this box and enter an IP address only if directed to do so by your Service Provider DNS Obtain DNS Address Automatically If this button is selected the Thuraya Terminal uses a Primary Host Domain Name Service DNS automatically assigned by the network during the period when the terminal connects to the network Static DNS Host If this button is selected the terminal uses the DNS address you enter in the DNS Address field You should check this box and enter an IP address only if directed to do so by your Service Provider DMZ Host If you wish to route incoming network originated IP traffic to a specific connected device enter that device s IP address in this par
23. e above named product is in conformity to all the essential requirements of R amp TTE Directive 1999 5 EC and RoHS 2 Directive 2011 65 EU This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician f
24. e the terminal the process automatically downloads the new release of software and forces a terminal reboot When the terminal returns from reboot you can verify that the download was successful via the Properties page in the WMMI or by confirming the new release on the upgrader Once loaded onto a PC the upgrade program can be used to upgrade any number of Thuraya Terminal Just connect them one at a time and execute the upgrade program Thuraya Terminal User Guide Troubleshooting Some general hardware and software problems you may encounter in the installation and operation of Thuraya Terminal along with the possible source of these problems and how to correct them System fault codes and descriptions reported to you by the Thuraya Terminal on the WMMI screens along with their possible causes and solutions If unable to correct a problem please contact the Thuraya Terminal dealer you purchased the unit from General Troubleshooting Thuraya Terminal DC input not Ensure that between 10 to 32VDC will not switch on present is present at the BDU power connector Note extended DC cable runs may require a higher source voltage or lower resistance wire to ensure that the operating voltage is maintained under load The remote switch The Thuraya Terminal will not line is not active power up unless the remote switch input has DC voltage applied The fuse is blown Check the blade fuse for missing connectivity and
25. ers ISPs If use of multiple ISPs is required in your network on Thuraya Terminal wMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider BDU Below Deck Unit The Orion IP inside modem unit DHCP Dynamic Host Configuration Protocol DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network With use of the Internet Protocol each machine that can connect to the Internet needs a unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On Thuraya Terminal wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry GGSN Gateway GPRS Support Node GPRS General Packet Radio System GPS Global Positioning System When the GPS receiver in Thuraya Terminal gets a bearing on a GPS satellite the receiver computes and stores the terminal s location on eart
26. et For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN You May Need To Recheck This Box Upon Returning To Your Other Internet Connection Remove and reinsert the interface cable from both the PC and the terminal Make sure the Windows network settings in the PC are set to choose IP settings automatically DHCP Then reboot the PC Disconnect all other LAN connections Make sure the terminal is the only active LAN connection Windows limits the number of network bindings to six If you have more than six you must remove one in order for the PC to communicate with the terminal After ten failed attempts to enter the Security Code you must switch the terminal off and on again to have access to another 10 retries If you forgot the Security Code contact your Service Provider If the SIM PIN is blocked contact your Service Provider to obtain the PUK PIN Unlock Key code Enter the PUK when prompted Make sure no obstruction is blocking the ADU Make sure that you do not place any objects over the ADU Thuraya Terminal User Guide Determining GPS Wait for 5 minutes Switch the position can take terminal off and on again up to 5 minutes The ADU is not The ADU is required to be properly attached connected to the BDU to obtain a GPS location Thuraya Terminal No signal or weak Make sure no obstructi
27. follow the warning instructions to avoid electric shock injury or death Thuraya Terminal User Guide i WARNINGS FOR THE THURAYA TERMINAL N gt Do not stand at the side or top of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts at the side or top of the satellite antenna when system is operational Maintain a distance of one meter away from those areas of the antenna Properly ground the Terminal Failure to properly ground the BDU may result in severe personal injury or death Use the GROUND terminal on the BDU and follow the instructions found in the Installation manual General Handle your Satellite Terminal with care The outdoor unit is weather resistant per IEC 60529 IP56 however do not submerge either unit Avoid exposing your Satellite Terminal to extreme hot or cold temperatures outside the range 25 C to 55 Avoid placing the Terminal close to cigarettes open flames any source of heat Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment Only use a soft damp cloth to clean the Terminal To avoid impaired Terminal performance please ensure the unit s antenna is not damaged or covered with foreign material like paint or labeling When inserting the SIM do not bend it or damage the contacts in any way When connecti
28. h That location is used in the Pointing Process to obtain your location relative to the Thuraya Satellite NAT Network Address Translation Normal Operational Mode In this mode the Thuraya Terminal is connected to your network allowing you to perform standard system activities such as Internet browsing PDP Packet Data Protocol QoS Quality of Service 34 Thuraya Terminal User Guide SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into Thuraya Terminal SIM holder as part of terminal hardware setup If you configure the terminal to enable SIM PIN security each time you invoke the terminal wMMI after turning on the terminal PIN authorisation is required in order to use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled on Thuraya Terminal wMMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the wMMI This helps prevent unauthorised use of your SIM Static IP Address A static Internet Protocol IP address is a number that is assigned to a computer by an Internet Service Provider ISP to be its permanent address on the Internet Computers use IP addresses to locate and talk to each other on the Internet If Static IP addressing is
29. ient resources Reacquiring connection 30 Network service not available due to limited service Network service not available because the GPS position is not valid Network connection failure because the of an invalid GPS position The GPS fix does not match the selected Routing Area Information RAI Network service not available cause unknown Network connection failure due to insufficient resources If the problem continues contact your Service Provider You should verify that the ADU has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider Verify that the ADU has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider You should verify that the ADU has an open view of the sky to get a current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down Thuraya Terminal User Guide Number and Cause Description 117 Network connection failure PDP rejected for unspecified reason Reacquiring connection 118 Network connection failure Service option temporarily out of order Reacquiring connection 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User initia
30. k connection failure Too many failures to activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol error received from network Power down and try again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again 26 Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack of aresponse from the network Network connection failure due to a protocol error Internal software error Internal software error This failure may occur because of a weak signal due to obstructions or geographic position such as extreme latitude or longitude Contact your Service Provider to verify coverage for your location Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider The Service Provider should verify that you have the correct network settings Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Power down the Thuraya Te
31. l service This full search can take up to 20 minutes Buffering When buffering is enabled the Thuraya Terminal can store more data to handle bursts of IP traffic from connected devices When buffering is disabled only the minimum of traffic is stored to reduce latency Disable buffering for low latency traffic such as voice or video embedded within the terminal Status box that Streaming Alert There is also a streaming timer Modem Status appears on the upper left hand corner of the web page This provides an indication of how 2 long the streaming session has been active M2M Configuration When enabled the Thuraya Terminal will monitor the transmit and receive traffic If traffic is not seen on either direction for the timeout duration then the terminal will automatically reboot to ensure it stays Thuraya Terminal User Guide 15 online The feature will also try to re establish a PDP context if it is disconnected for any reason This mechanism is useful to ensure continuous operation from unattended sites M2M Monitor This is the timeout setting for the M2M feature Power Up Profile You can select the power up profile from a drop down list including Standard and three customizable streaming profiles Each streaming profile can be customized by name multimedia mode fixed rate mode transmit rate and receive rate Select the Save button to implement your modifications REMOTE ACCESS SC
32. m Software Reset Terminal Refil Extract Terminal Summary Log 2012 2013 THURAYA TELECO MM UNICATIONS COMPANY ALL RIGHTS RESERVED The Properties Screen displays a summary of current communications parameter settings You can also use this screen to do the following Restore Factory Defaults When you click this button the restore message confirmation screen informs you that the terminal is about to reset to factory defaults Restoring the factory defaults returns the Thuraya Terminal settings to their original just out of the box state This does not change the security code or SIM parameters Please exercise caution when proceeding If you invoke Restore Factory Defaults you will need to re enter any configuration information supplied by your Service Provider Reset Terminal Reboots the terminal software Refill Connects to the prepaid SIM web site Upgrade terminal Software Connects to the upgrader web site Power Off Terminal Power cycles the terminal Extract Terminal Summary Log Fetched diagnostic data from the terminal which can be saved on the connected computer Current Settings provides the current communications parameters e Software Version currently executing e Public Network IP Address e Private Local IP Address Ethernet subnet and wMMI address Thuraya Terminal User Guide 5 WLAN Local IP Address WLAN subnet Access Point Name for the satellite connection terminal Inter
33. national Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC Addresses e STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya Terminal You can view both since power on per session and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button THURAYA HUGHES Modem Status mu Traffic Statistics since power on Data transmitted 12 201 KBytes Reset Apply Data received 37 468 KBytes Reset Cumulative Traffic Statistics Data transmitted 3 526 MBytes Data received 26 345 MBytes While all reasonable efforts have been made to maximize the accuracy of this data usage information users are advised that accuracy may be affected by a variety of conditions Results should be used as guide only and users should be aware that the results do not override the calculations contained in invoices issued by the Service Provider Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system Hughes assumes no liability if differences are found between data usage figures and your actual bill
34. nd DHCP server than the wired Ethernet port An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link While the Thuraya Terminal operates very similarly to other data modems that you may be familiar with there are a few important operating differences to note Please read this user guide carefully to understand all the aspects of operating your Thuraya Terminal First Time Set Up Please refer to the installation manual for the Orion IP Maritime terminal as it applies to your installation Do not stand in front of the Antenna The Thuraya Terminal emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts at the side or top of the antenna when system is operational Thuraya Terminal User Guide 1 Quick Reference This section serves as a reference guide identifying the key operational aspects of using the Thuraya Terminal system and the Controls and Indicators on the Thuraya Terminal and their functions gt gt Global Positioning System Operation The Thuraya Terminal contains an integrated Global Positioning System GPS receiver that is used to provide location information GPS location information is required for system access and the reception of a new GPS location is attempted automatically every time Thuraya Terminal is powered on The GPS receiver is located in the antenna otherwise known as the Above Deck Unit
35. ndard with WEP WPA and WPA2 encryption SSID broadcasting control MAC address filtering DHCP 36 Thuraya Terminal User Guide Declaration of Conformity Thuraya Terminal User Guide 37 Index adaress 3 10 27 35 36 Administrative Access 12 ADU 2 4 8 21 22 28 31 33 37 antenna ii iv 1 4 8 21 22 9 11 32 35 ARO Seri ao 7 BOU siste 1 20 22 25 35 37 browser 2 3 19 21 22 connection profiles 4 data usage eee 6 DNS 2 9 10 22 35 Ethernet 1 19 35 fault 20 Fixed 4 7 GPS 2 4 21 22 28 31 33 34 35 Sitten rn RE 6 25 JO etie 3 27 43 12 6 15 16 2 4 7 password 12 13 32 PING iei 11 12 21 24 36 POINTING 22 Power button 2 Private Satellite Modem IP Address 6 21 22 38 Public Network Address 5 10 36 7 32 36 Quality of Service 7 36 ie eese tree eene endete 13 Restore Factory Defaults 5 tbe i satellite ii
36. ng the interface cables do not use excessive force In the vicinity of blasting work and in explosive environments Never use the Satellite Terminal where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Terminal while at a petrol filling station Do not use near fuel or chemicals Thuraya Terminal User Guide gt gt gt D Qualified service Do not attempt to disassemble your Satellite Terminal The unit does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Accessories Use Hughes approved accessories only Use of non approved accessories may result in loss of performance damage to the Satellite Terminal fire electric shock or injury Connecting devices Never connect incompatible devices to the Satellite Terminal When connecting the Satellite Terminal to any other device read the device s User Manual for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist If as a pacemaker user you are still concerned about interaction with the Satellite Terminal we suggest you follow
37. nnection failure Network connection failure because the user is not authorised for service Network connection failure because the service option is not supported Network connection failure because user was not subscribed to the service option Network connection failure because network assigned an N SAPI that is already being used The connection was deactivated by the Network Connection failure due to the network Session Manager SM Thuraya Terminal User Guide Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Contact your Service Provider to regain authorised service Your Service Provider should check the subscription entries in the Home Location Registry Contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Verify settings and contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider 25 Number and Description 20 Networ
38. on is blocking cannot find the signal the satellite signal Make sure that the satellite ADU has a clear view of the sky in the direction of the satellite Thuraya Terminal PDP context Check the web MMI to ensure cannot access the disconnected that a PDP connection has been internet requested The ADU may be You may need to reposition the blocked Thuraya Terminal verifying that there are no obstructions blocking the satellite signal and that the ADU has a clear view of the sky in the direction of the satellite The terminal Refer to the network settings network settings supplied by your Service Provider may not be If the DNS Host settings are correctly changed the PC must be configured rebooted The browser may For Firefox go to Advanced not be correctly Preferences and select Direct configured connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION No network access Interference from If you are near another satellite or poor network other satellite mobile terminal switch the other performance mobile terminals satellite mobile terminal off or move as far away as possible to avoid interference Thuraya Terminal User Guide 21 Satellite terminal terminal is Let the Thuraya Terminal cool st
39. ops sending data overheated down before attempting to even with good resume operation network connection The Signal Quality Normal behaviour There are several types of meter on the channels used by the terminal WMMI changes each with different signal from time to time strengths Because the Signal Quality meter measures the channel currently in use there may be slight differences in what the meter shows as channels are changed from one type to another Status Codes Number and RD Cause Description 1 SIM card is not installed Power down install SIM card properly and try again Absence or SIM card may not be present Verify incorrect that the SIM card is present installation of the SIM card SIM card may be inserted incorrectly Remove SIM card and make sure it is inserted according to the instructions in the Installation Guide SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Provider for service 2 SIM card read write Failure to read Power down the Thuraya Terminal 22 Thuraya Terminal User Guide Number and IO Cause Description error Power down and try again 3 SIM card access has been blocked Please contact your Service
40. or help Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment iv Thuraya Terminal User Guide Contents SAFETY INFORMATION 1 4 4 4 6 WARNING SYMBOLS USED IN THIS WARNINGS FOR THE THURAYA TERMINAL cccessssssccccseeessssssscescccesessssssseseseesssseaes I efe ij pm ER V INTRODUCTION 7 terere tt retener eese ele to lea 1 FIRST TIME SETS 1 QUICK REFERENCE 2 GLOBAL POSITIONING SYSTEM OPERATION cce nennen nennen 2 INTEGRATED STATUS DISPLAY o feriri pei Pret iot ert eee troi terae era done tee anie dos 2 WEB MAN MACHINE INTERFACE WMMI SCREENS eese 3 iste decet hee et dete ve det le ve alan PERSE ee dues 3 PROPERTIES SCREEN 05 e tre bet putt e Uy baee puse ebur P Rue 5 STATISTICS S GREEN c decus as be ee necare e EYE reale d 6 CONNECTION MANAGEMENT SCREEN 7 STATUS SGREEN odere teet ee estas o dee be iud 8 SETTINGS SCREENS e de TEE RR PER 8 NETWORK SETTINGS SCREEN eee eee 9 SECURITY MANAGEMENT 5 2 6 11 L
41. pt requests you to enter the SIM PIN each time you power up the modem This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desired one enter the current SIM PIN required and click the Save button Wb Note If the SIM PIN code is incorrectly entered three times the SIM will be locked until the PUK Pin Unlock Key number is entered Consult your Service Provider for the PUK number Change SIM PIN If the SIM PIN is enabled and you would like to change the existing PIN click this link You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Lock Upon SIM Change When this setting is enabled you must enter a security code when the terminal powers up with a new SIM Restricted Administrative Access When Restricted Administrative Access is enabled protected web pages can only be accessed after you enter Thuraya Terminal User Guide 11 a username and password The username is the fixed string admin and the password is the security code Change Security Code The security code is 12345 when shipped from the factory To change an existing Security Code click this link You will be required to enter the Old Code the New Code and the New Code again for confirmation Wb Note If you forget the security code you will need to consult with your service provider LOGIN SETTINGS S
42. replace if necessary Use only a 15 Amp fast blow ATO blade fuse Littelfuse part number 0287015 Insufficient current Ensure that the DC supply has sufficient current 12A to supply the Thuraya Terminal SIM card error SIM card or SIM Visually inspect the SIM card and card contacts may SIM card contacts and return SIM be damaged card to your Service Provider if it is damaged SIM card may not Verify that the SIM card is present be present SIM card may be Remove the SIM card and make inserted incorrectly sure that it is inserted according to the instructions in the User Guide SIM card contacts Clean the SIM card contacts with may be dirty a dry cloth Thuraya Terminal User Guide The wMMI does not work from browser Primary LAN connection to the terminal does not function The Security Code appears to be invalid The SIM PIN code appears to be invalid Thuraya Terminal cannot locate itself using GPS 20 The browser may not be correctly configured The interface cable is not plugged in correctly The PC Windows network settings may not be configured correctly The PC can only have one active LAN connection When connected to the PC the terminal must be the only active LAN connection The code may have been changed The code may have been changed No signal or weak signal For Firefox go to Advanced Preferences and select Direct connection to the Intern
43. rminal and try again If the problem continues contact your Service Provider Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Power down the Thuraya Terminal and try again If the problem continues contact your Service Provider Thuraya Terminal User Guide Number and EYE Cause Description 26 SIM card error IMSI SIM card may SIM card was incorrectly field is longer than 8 have been programmed The SIM card bytes and is invalid programmed must be replaced by another Please contact your incorrectly from your Service Provider Service Provider 27 GPRS software Internal sofrware Power down the Thuraya internal failure GPRS error Terminal and try again If the stack message problem continues contact subscription failure your Service Provider Please contact your Service Provider 28 Your PC has been The connection Remove and reinsert the disconnected from the between PC and interface cable from both the Thuraya Terminal Mobile Terminal PC and the Thuraya Terminal Please ensure the has been When done reboot the Thuraya interface cable is removed or the Terminal plugged in securely interface cable between Terminal Equipment and Mobile Terminal is not plugged in properly 29 Your requested QoS Current Network Try a different QOS setting parameters could not Resources cannot be met by the network support the Please try again later Qualit
44. ssion is best disabled for voice or video traffic Fixed Rate Control Allows you to enable or disable fixed rate service over the satellite You can force the connection to match the requested QoS If disabled the best streaming rate possible up to and including the selected rate will be allowed If enabled the terminal will not set up a connection unless the requested rate is available from the network Remember to click Apply to save any changes or they will be lost Thuraya Terminal User Guide 7 STATUS SCREEN THURAYA Network Status Connected mm EE 500 Signal Quality CI 1 Signal Strength m 50 Antenna Type SAT Land Mobile 0 None Status This page automatically refreshes The Status Screen displayed in a separate window provides you with a constantly updated flow of dynamic information and a concise summary of the Thuraya Terminal status When the Status Screen is open its information is updated every minute Network Status Provides the status of the network connection Signal Quality This bar graph displays satellite signal quality Signal Strength Use this display to monitor incoming signal strength from the satellite Wb Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a
45. ted PDP deactivation 121 Network connection failure Missing or invalid APN Please provide correct information and try again 122 Network connection failure Rejected by GGSN Please re enter User ID Password and try again 123 Network connection failure Subscribed QoS rejected by network Please contact your Thuraya Terminal User Guide Network connection failure unknown cause Network connection failure because service option is temporarily out of order Network connection failure The terminal was powered down while connected to the network Network connection failure because the APN is missing or invalid Network connection failure due to rejection by the GGSN Network connection failure because the requested QoS was rejected If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider Contact your Service Provider to get the correct network settings Verify User ID Password are correct on the network Settings Screen re enter and try again If they are correct and the problem continues contact your SP Modify the QoS
46. the Thuraya Terminal Thuraya Terminal User Guide 17 UPGRADING THE THURAYA TERMINAL Should a Thuraya Terminal software upgrade become available you can complete the upgrade process yourself The software can be downloaded directly from the Internet using any available access method including the Thuraya Terminal itself UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below 1 2 18 Connect your PC Notebook to the Internet using the Thuraya Terminal satellite service wired LAN or dial up connection Go to www thuraya com or use the Upgrade link on the Properties Page if connected to the Thuraya Terminal Go to the web site area for Thuraya Terminal updates To download select the latest upgrade package The browser proceeds to retrieve the package Once the package is downloaded you are prompted to execute the package Select Yes and the upgrader application will self extract onto the PC s hard drive Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the Thuraya Terminal is now connected to the PC via Ethernet and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal The upgrader will query the current software version of the terminal You should choose whether you want to upgrade to the newer version of software If you choose to upgrad
47. the future When active the browser interface will allow you to access the wMMI Each of the main web pages contains important status information in the upper left hand corner The bar graph next to the icon represents receive signal strength During a streaming session this area also maintains a timer to record how long the session has lasted HOME SCREEN THURAYA 9 HUGHES Modem Status m Network Status Connected Requested Actual Transmit Rate Standard Standard Receive Rate Standard Standard Fixed Rate Disabled Multimedia Disabled Qui Standard 128K Streaming 256K Streaming 384K Streaming GPS Receiver OFF Satellites 0 Validity Valid Satelite Location Thuraya Terminal User Guide 3 The Home Screen provides you with key summary status information about Thuraya Terminal and is also a gateway into Thuraya Terminal management Network Status Provides the status of the network connection Transmit Rate Provides the requested and actual transmit channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Receive Rate Provides the requested and actual receive channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the Fixed Rate control Enable Fixed Rate when using a streaming connection that
48. these guidelines e Maintain a distance of 20cm from the Wi Fi antenna and your pacemaker e Maintain a distance of one meter from the main antenna front and sides and your pacemaker e Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite Terminal immediately Hearing aids Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Terminal Should interference be experienced maintain additional separation between you and the Satellite Terminal Thuraya Terminal User Guide iii AN Electrical Storms Operation of the Satellite Terminal during electrical storms may result in severe personal injury or death Ensure the Below Deck Equipment is properly grounded to the vessel RF ground INFORMATION TO USER Hughes Network Systems LLC declares under our sole responsibility that the product Hughes 9104 Satellite IP Terminal to which this declaration relates is in conformity with the following standards and or other normative documents ETSI EN 301 444 ETSI EN 300 328 ETSI EN 301 489 1 ETSI EN 301 489 17 ETSI EN 301 489 20 IEC 60950 1 We hereby declare that all essential radio test suites have been carried out and that th
49. y of Service requested 30 Your requested QOS QOS selection Check settings and If the parameters are not incorrect problem continues contact valid Please modify your Service Provider them and try again 31 External Antenna Antenna Fault Check antenna cable and Comm Failure External restart terminal Communication Failure between the ADU and BDU 32 Antenna Cable Antenna Fault Check antenna cable and Calib Failure Cable Calibration restart terminal Failure between Thuraya Terminal User Guide 27 Number and Description 4 Your PC is opening large numbers of TCP connections The Thuraya Terminal is running out of resources 42 TCP connection resources are depleted due to your PC opening excessive connections You must restart your terminal to regain service to the network 101 You were detached by the network The Thuraya terminal is attempting to reattach 102 No network connection user initiated detach 103 Network connection failure PLMN is not allowed Reacquiring connection 104 Network connection failure LA is not allowed Reacquiring connection 28 Applications on your PC are generating excessive Internet connections Excessive TCP connections by the PC have consumed alll available connection resources in the terminal The terminal cannot recover from this error Connection broken by the Network User initiated network disconnect Network connection f
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