Application Partner Program Inter-Working Report - Alcatel
Contents
1. That will be displayed on the left hand side Wintel supports this functionality through the aforementioned shortcut keys In order to transfer the call two solutions are supported Dialing the phone number Getting it through the internal phonebook when available Files d attente IN E l alten e Appels entrants __ Appels mis en attente Lu The call then will be presented as above The two sides of the screen are supported by Wintel that will display in Braille the information through keyboard shortcuts Application Partner Program Inter working report Edition 1 page 19 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent The following is also possible Ability to read the exact phone number and ID of the destination of the call in order to know the status of the line in the example here displayed ringing sonnerie in French Should a mistake happen in the dialled number then the whole dialing must be cancelled then restarted This is done via the 4059EE Keyboard This key frees up the current dialing while the caller is still on line Alternating between the two calls Lets go the current call and jumps to the other line Transfers both calls and frees up the operator position Hangs up both calls without putting them in relation and frees up the operator position Wintel will supp2. External Call Internal Call After picking up the call Information appears on the screen as follows 059 Extended Edition 77123 E EXE Wintel allows the user to get this information in Braille on the Focus Braille Display through the use of two shortcut keys The shortcut will enable reading the main frame Application Partner Program Inter working report Edition 1 page 17 29 Copyright O 2012 Alcatel Lucent All rights reserved Alcatel Lucent This enables us to read the ID of the caller and the status of the call and conversation The call can be let go or put on hold through the Alcatel Lucent 4059EE keyboard Letting the call go Putting the call on Hold IDA If the call is on hold nded Edition 77123 Files d attente Files d attente Listes de num ros Appels entrants Appels mis en attente United 60220 60220 ENTITY_1 United 60218 60218 ENTITY_1 The call is transferred to the window on the right hand side of the screen to be stored We can read this zone in Braille through a shortcut key on the display Taking back the call on hold happens through the 4059EE keyboard When this happens we go back to the previous screen Application Partner Program Inter working report Edition 1 page 18 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent
3. A APPLICATION DESCRIPTION eese ee eee tn nonne tetra nose see tete tns s aes e sete snae au 15 7 1 DESCRIPTION OF THE TESTING PROCESS AND SCREENSHOTS ccce ee nene nene nenenene nene n enin 15 7 2 LI SIE ER oi Hlc 22 8 APPENDIX B ALCATEL LUCENT COMMUNICATION PLATFORM CONFIGURATION REQUIREMENTS sed VAESES EASIT 23 9 APPENDIX C PARTNER ESCALATION PROCESS ccccccssssssscsscsccsssssscsccccessssscssceccessssssscesecees 24 10 APPENDIX D AAPP PROGRAM ss ssessscssisstoccesssiesessascessecoassesstessoscasevsssenseesescsseesecssdessacessessesessexses 25 10 1 ALCATEL LUCENT APPLICATION PARTNER PROGRAM AAPP 25 10 2 ALCATEL LUCENT COM eeeeseeeeeneeen nennen enne nennen ee eennnr ener sienne seen eenne rennen eren nennen nenne ener eene DO 11 APPENDIX E AAPP ESCALATION PROCESS eee ee esee e esee eene et eo ense etta ese ee ense ete en sees sana 26 lll INTRODUGCTIIONG SSe usui a AE 26 11 2 ESCALATION IN CASE OF CERTIFIED APPLICATION PRODUCTS eene e n e n nnne nnn nnn nnn nnn nnn nnn nn 27 11 3 ESCALATION IN CASE OF NON CERTIFIED APPLICATION PRODUCT eee e e een nennen nnn nnn nnne 28 TIA TECHNICAL SUPPORT ACCESS eee terere eot teet er exire in nel nn 29 Application Partner Program Inter working report Edition 1 page 4 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 1 Introduction Th
4. on the Braille Display The user can read the information by using a shortkey on the Braille Display The user can read the information by using a shortkey on the Braille Display Wintel does not currently support this 22 OK Freeing the current call and moving to another line OK Transfering both calls OK Hanging up on both calls OK Access to various status buttons OK Application status bar OK Stop Start mode of the application OK Bar of programmable buttons NOK Supervisory fonctions NOK Application Partner Program Inter working report Copyright 2012 Alcatel Lucent All rights reserved Edition 1 page 13 29 Wintel does not currently support this Alcatel Lucent 6 Testing 6 1 Connectivity and set up 6 1 1 Test objectives These tests shall verify that the different components are properly connected and can communicate together the external application and the Alcatel Lucent Communication Platform are connected and the interface link is operational 6 1 2 Test procedure Step Action N A Result Origin of the Comment problem 1 Install Wintel on the client Software successfully machine updated 2 Plug in the Braille Display Hardware through the USB cable of successfully the client machine connected 3 6 2 Surveillance recovery 6 2 1 Test objectives Check how will react the application in case of a PBX reboot switch over or link failure 6 2 2 Test procedure Step Act
5. that is present on the client machine it does not involve the support of any other applications on the client machine nor does it cover new versions or evolutions of associated applications such as applications planning agendas for example Application Partner Program Inter working report Edition 1 page 24 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 10 Appendix D AAPP program 10 1 Alcatel Lucent Application Partner Program AAPP Complete e business solutions at your disposal The Alliance amp Application Partner Program is designed to support companies that develop communication applications for the enterprise market based on Alcatel Lucent s Omni product family The program provides tools and support for developing verifying and promoting compliant third party applications that complement Alcatel Lucent s Omni based products Alcatel Lucent facilitates market access for compliant applications The Alcatel Lucent Application Partner Program AAPP has two main objectives e Provide easy interfacing for Alcatel Lucent communication products Alcatel Lucent s communication products for the enterprise market include infrastructure elements platforms and software suites To ensure easy integration the AAPP provides a full array of standards based application programming interfaces and fully documented proprietary interfaces Together these enable third party applications to benefit fully from t
6. Alcatel Lucent Alcatel Lucent Certified Application Application Partner Program Inter Working Report Partner United Vision Application type Interface for blind users Application name Wintel for 4059EE United Vision The product and version listed have been tested with the Alcatel Lucent Communication Server and the version specified hereinafter The tests concern only the inter working between the Application Partner product and the Alcatel Lucent Communication platforms The inter working report is valid until the Application Partner issues a new version of such product incorporating new features or functionality or until Alcatel Lucent issues a new version of such Alcatel Lucent product incorporating new features or functionality whichever first occurs ALCATEL LUCENT MAKES NO REPRESENTATIONS WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT WITHOUT LIMITING THE GENERALITY OF THE FOREGOING ALCATEL LUCENT HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE APPLICATION PARTNER PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALCATEL LUCENT FURTHER SHALL HAVE NO LIABILITY TO APPLICATION PARTNER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE AS THIS DOCUMENT MAY CONTAIN CONFIDENTIAL TECHNICAL INFOR
7. GHz 2Go RAM Minimum configuration of Client PC Using Windows XP Pro Vista Pro or Seven Pro 32 or 64 Bits Processor Intel Pentium IV 2 4 Ghz or equivalent Memory 1Go for Windows XP 2 Go recommended 2 Go for Windows Vista or Windows 7 4 Go recommended For Desktop PCs Graphics card dissociated from the mother board with 128 Mo of internal memory For Laptops Graphics card with own memory of at least 64 Go Sound card or chipset DVD Rom Drive required for installation USB connector for the Focus Braille Display 3 3 Software configuration e Server application Windows 2000 SP3 French e Application platform Microsoft Windows XP Pro Version 2002 Service Pack 3 Application Partner Program Inter working report Edition 1 page 9 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 4 Summary of test results 4 1 Summary of main functions supported Wintel supports the following functions Incoming call call list with the quantity Calls on hold call list with the quantity Reading in Braille of the Information on the screen Caller ID and Status of Conversation on the one hand and Status bar on the other end Taking back a call that is on hold Viewing the call log Call transfer by number or through an address book Reading of all the buttons in Braille Connecting or disconnecting the application File menu HER Conversation
8. IWR is available but the release version of the both parties Alcatel Lucent and 3 party are not the same than those currently deployed at the customer site see exception in Note 2 In this case the only responsibility of the Alcatel Lucent Technical Support is to verify that the Alcatel Lucent platform is correctly installed and configured for a standard use and that the Alcatel Lucent equipments perform as expected If that s the case Alcatel Lucent will be forced to close the case If the Alcatel Lucent Business Partner the customer or the 3 party company need additional and specific involvement from Alcatel Lucent there are two options Either request a quote for specific investigation and diagnosis with no agreement to fix the issue gt Or the AAPP program process is followed to officially certify the 3 party application product For both options just send the request to the AAPP team by opening an e SR IMPORTANT NOTE 1 Even if the 3 party company is able to demonstrate the issue is on the Alcatel Lucent side there is no obligation from Alcatel Lucent to fix it there is no official IWR established between the two parties IMPORTANT NOTE 2 For case 3 Alcatel Lucent and the Third Party company may decide to provide a document specifying the possible extension of the IWR by mentioning the list of releases versions officially supported Another way is to update an existing IWR with new release version compat
9. Local Direct Bis Sorti d jeuner Filesd attente Files d attente Listes de num ros Appels entrants Appels mis en attente Lib rer Renvoi op TrffAttente Conf prog DTMF D mar enreg Pr sentation F2 F3 F4 FS F F7 FS s F10 Fit Fiz MO s a 4 0 08 amp a O J 4 2 Summary of problems No problems met during the test 4 3 Summary of limitations WINTEL does not currently support the toolbar with programmable buttons WINTEL does not currently support the toolbar for supervisers 4 4 Notes remarks None Application Partner Program Inter working report Edition 1 page 10 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 5 Test Scenarios 5 1 Test procedure Step Action N A Result Origin of the problem Comment Step a test may comprise multiple steps depending on its complexity Each step has to be completed successfully in order to conform to the test Step 0 when present represents the initial state for all the following steps Action describes which action to realize in order to set up the conditions of the test N A the step within this test is not applicable to this application This has to be filled in only if the test is checked as mandatory in the applicability box In that case the column comment must indicate the reason of the non applicability e g service not supported Result describes the result of the test from an external point of view If it is p
10. MATION ALCATEL LUCENT WILL NOT PUBLISH IT ON A PUBLIC WEBSITE THE APPLICATION PARTNER WILL OBSERVE THE SAME RULE Alcatel Lucent Tests identification Date of the tests January16th 2012 Date of regression tests Alcatel Lucent s representative Partner s representative Henaud LEMAIRE Alcatel Lucent Communication Alcatel Lucent 4059EE Platform OmniPCX 4400 Enterprise OmniTouch OmniPCX Office Alcatel Lucent compatibility release Not Relevant Wintel version 12 Partner s application version Focus Braille Display Environment if it has a sense FT ACD v Business Author s R Lemaire Reviewer s R Himmi History 1 Edition 1 Creation Test results M Passed TT Refused Postponed Passed with restrictions Refer to the section 4 for a summary of the test results Application Partner Program Inter working report Edition 1 page 2 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent Company Contact Information Contact 1 name Title Address 1 Address 2 City State Zip Country Country code Phone Fax Web address E mail Other contacts Name Title E mail Renaud LEMAIRE Director of Sales Tour Gallieni 2 36 Avenue du G n ral De Gaulle BAGNOLET 93 170 France 33 1 43 62 12 11 www unitedvision fr rlemaire unitedevision fr Coralie VILLES Technical Manager inf
11. atel 4059EE Keyboard 7 Getting information while the On the right call is on hold side of the screen is the list of calls on hold Wintel provides a shortcut key to display this information in Braille 8 Taking back a call on hold Done through OK the Alcatel 4059EE Keyboard 9 Transfering the call through Information phone number OK displayed on the Focus Braille Display 10 Transfering the call through Information internal agenda when OK displayed on applicable the Focus Braille Display 11 Display of the status of the The user can transferred call read the OK information by using a shortkey on the Braille Display 12 Reading the phone number The user can that is being called read the OK information by using a shortkey on the Braille Display 13 Redialing The user can cancel the telephone number already OK dialed and replace it using the Alcatel 40 59EE keyboard OK Application Partner Program Inter working report Edition 1 page 12 29 Copyright 2012 Alcatel Lucent All rights reserved 14 15 16 17 18 19 20 21 Alcatel Lucent Switching between calls Done through the Alcatel 4059EE Keyboard Done through the Alcatel 4059EE Keyboard Done through the Alcatel 4059EE Keyboard Done through the Alcatel 4059EE Keyboard Possible to read out the information displayed on the buttons on the Braille display Possibility to select them alternative to click through shortcuts
12. commended 2 Go for Windows Vista or Windows 7 4 Go recommended For Desktop PCs Graphics card dissociated from the mother board with 128 Mo of internal memory For Laptops Graphics card with own memory of at least 64 Go Sound card or chipset DVD Rom Drive required for installation USB connector for the Focus Braille Display Application Partner Program Inter working report Edition 1 page 23 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 9 Appendix C Partner escalation process United Vision s escalation process United Vision s responsibility regards the currently supported and installed solutions User support towards the Business Partner is free of charge and works as follows A free user hot line help desk is available between 9 and 12 am then 1 pm to 5 30 pm from Monday to Friday The telephone number to be used is 33 1 43 62 12 11 E mails can be sent to our technical support department info unitedvision fr A confirmation that the problem has been recorded will be sent within the working day The problem will be investigated by our support team and any report affecting inter compatibility would be escalated to Alcatel Lucent United Vision s responsibility does not cover changes of versions at the Business Partner s location which may require to perform an upgrade of the existing solution United Vision s responsibility also only covers the 4059EE application
13. e goal of these tests is to qualify an external application as an Alliance amp Application Partner Program solution for the Alcatel Lucent Communication Platform The scope of the tests is the interoperability of the application with the Alcatel Lucent Communication Platform It covers a basic or complex inter working to ensure that services requested by the application and provided by the Communication Platform and or conversely are properly completed These tests do not verify the functional achievement of the application as well as they do not cover load capacity checks race conditions and generally speaking any real customer s site conditions With regards to the tested application Wintel WINTEL is a software that is installed on the client machine and provides a Braille and Speech retranscription of the information that appears on the monitor Information is presented in such a way that it is Intelligible to the blind user Menu items edit fields are announced Easily usable by a blind operator shortcuts are provided to easily access any information on the screen A replacement for all mouse actions on the 4059EE a mouse is a graphical interface and as such unusable for a blind person Wintel is installed on top of the 4059EE it does not change the display of information of the 4059EE application nor its user interface It instead uses an off screen model that will be used to give the user the needed informat
14. ed on the client machine The Braille Display is connected by USB to the client machine It is used as a monitor by the blind person Wintel Focus does not impact in any way the rest of the usual architecture Application Partner Program Inter working report Edition 1 page 7 29 Copyright O 2012 Alcatel Lucent All rights reserved Alcatel Lucent 3 Tests environment 3 1 General architecture The tests are performed on the Alcatel Lucent TSS Applications International platform in the following environment Figure 2 Tests environment y PSTN Alcatel Communication CTI Application Client machine server m m m rs T LAN Alcatel Lucent Communication Platform e name wmcti e IP address 192 168 65 238 CTl Application server e name SERVEUR AAPP e domain TESTPS e IP address 192 168 65 98 Client application platform e name AAPP CLIENT e domain TESTPS e IP address 192 168 65 234 available IP addresses 192 168 65 251 and 192 168 65 252 Application Partner Program Inter working report Edition 1 page 8 29 Copyright 2012 Alcatel Lucent All rights reserved Platform Alcatel Lucent 3 2 Hardware configuration e Alcatel Lucent Communication Platform CPU6 ISDN T2 and PCM interfaces UA and Z interfaces digital and analogues sets DECT sets e Server application Compaq Proliant 1600 Pentium 450 256MB RAM e Application platform SONY VAIO INTEL T2300 1 66
15. el Lucent the results of its investigations traces etc related to this Case Number Alcatel Lucent reserves the right to close the case opened on his side if the investigations made on the Application Partner side are insufficient or do no exist IMPORTANT NOTE 1 The possibility to configure the Alcatel Lucent PBX with ACTIS quotation tool in order to interwork with an external application is not a guarantee of the availability of the solution Please check the availability of the Inter Working Report on the AAPP Url https private applicationpartner alcatel lucent com or Enterprise Business Portal Url Enterprise Business Portal web sites IMPORTANT NOTE 2 Involvement of the Alcatel Lucent Business Partner is mandatory the access to the Alcatel Lucent platform remote access login password being the Business Partner responsibility Application Partner Program Inter working report Edition 1 page 27 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 11 3 Escalation in case of non certified application product If an Alcatel Lucent Business Partner escalates an issue where a 3 party application is involved and the following conditions apply 1 no IWR exist not available on the Enterprise Business Portal for Business Partners or on the Alcatel Lucent Application Partner web site 2 Or the 3 party company is referenced as AAPP participant but with no existing IWR 3 Orthe existing
16. he potential of Alcatel Lucent products e Test and verify a comprehensive range of third party applications to ensure proper inter working Alcatel Lucent tests and verifies selected third party applications that complement its portfolio Successful candidates which are labelled Alcatel Lucent Compliant Application come from every area of voice and data communications The Alcatel Lucent Application Partner Program covers a wide array of third party applications products designed for voice centric and data centric networks in the enterprise market including terminals communication applications mobility management security Web site If registered Application Partner you can access the AAPP website at this URL http applicationpartner alcatel lucent com 10 2 Alcatel Lucent com You can access the Alcatel Lucent website at this URL http www Alcatel Lucent com Application Partner Program Inter working report Edition 1 page 25 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent G 11 Appendix E AAPP Escalation process 11 1 Introduction The purpose of this appendix is to define the split of responsibilities and the escalation process to be applied by the Alcatel Lucent Business Partners when facing a problem with a solution involving an Alcatel Lucent platform and a Third Party application wifh or without a valid Alcatel Lucent Inter Working Report If a problem occurs on an installation involv
17. ibility Application Partner Program Inter working report Edition 1 page 28 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 11 4 Technical Support access The Alcatel Lucent Support Center is open 24 hours a day 7 days a week e Support from the Application Partner Web site if registered Alliance amp Application Partner http applicationpartner alcatel lucent com e Support from the Alcatel Lucent Business Partners Web site if registered Alcatel Lucent Business Partners https businessportal alcatel lucent com click under Let us help you the eService Request link e mail Ebg Global Supportcenter alcatel lucent com Fax number 33 0 3 69 20 85 85 Telephone numbers Alcatel Lucent Business Partners Support Center for countries France 0 811 900 110 French agent Austria 0 810 810 012 German agent Denmark 70 11 21 09 English agent Germany 0 1 803 000 680 German agent Ireland 1 890 925 039 English agent UK 0 845 601 4101 English agent Spain 901 120 085 Spanish agent Switzerland 0 844 850 588 German agent For other countries English answer 33 0 3 88 55 69 04 French answer 33 0 3 88 55 69 02 German answer 33 0 3 88 55 69 03 Spanish answer 33 0 3 88 55 69 06 END OF DOCUMENT Application Partner Program Inter working report Edition 1 page 29 29 Copyright 2012 Alcatel Lucent All rights reserved
18. ing Alcatel Lucent platforms and a certified product or application both parties Alcatel Lucent and the Application Partner are engaged as follows Alcatel Lucent Business Partner Alcatel Lucent Technical Support pd Question case 5 In case of the problem has mot been sent i to the right organtzation Please open a C ticket into our partner database by Experts Customer mentioning our 5R number Information TR Flow F Ticket Case _ Application Partner P SR Service Request ones Partner Application Partner Technical Support D f The Application Partner Business Partner can be a Third Party company or the Alcatel Lucent Business Partner itself Application Partner Program Inter working report Edition 1 page 26 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 11 2 Escalation in case of certified application products The Alcatel Lucent support will be limited to applications with a valid Inter Working Report IWR Known problems or remarks mentioned in the IWR will not be taken into account A valid IWR means an official IWR exists which is posted on the Alcatel Lucent Enterprise Business Portal and mentions the same release version of the software of both parties as those of the current customer installation Or an official agreement between Alcatel Lucent and the Third Party exists to support the customer installation if the re
19. ion while still allowing the actual 4059EE window to be seen on the screen enabling communication between the blind operator and for example a sighted supervisor United Vision s solution also includes the Braille Display Focus 40 Focus 80 Apex 32 PacMate 440 that provides the information to the blind operator as a monitor would display the information to a sighted person The information is provided 32 40 or 80 characters at a time depending on the selected Braille Display The scope of the test is the following Report on any compatibility between Wintel and different operating systems Report on any compatibity between Focus Braille Displays and different operating systems Report on any compatibility topics between Wintel and the 4059EE application Report on any compatibility topics between Focus Braille Displays and the 4059EE application Report on any functionality that would not be supported by Wintel Tests were conducted by installing Wintel on a 4059EE application Version 1 0 3 0 and moving through all the functions that are normally used by sighted people then checking the use for a blind operator using Wintel Application Partner Program Inter working report Edition 1 page 5 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 2 Application information Application type Interface for Blind Operators of 4059EE Application commercial name WINTEL Application versi
20. ion N A Result Origin of the Comment problem 1 Reboot PBX Wintel remains running on the client machine 2 3 Application Partner Program Inter working report Edition 1 page 14 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 7 Appendix Application description This section includes a detailed review of the testing A quick installation information as Wintel and the Braille Display are connected on the client machine there is no specific installation required a user guidebook summarising the shortcuts used on the Braille display to grant access to the information that is displayed on the screen for sighted people 7 1 Description of the testing process and screenshots Objet Presentation solution Alcatel Lucent 4059EE Solution description Workstation Microsoft Windows XP Pro V2002 Service Pack 3 United Vision s solution Wintel 12 using Freedom Scientific JAWS Pro V12 Freedom Scientific Focus 40 or Focus 80 Braille Displays Description of platform and testing Alcatel 4059EE On the desktop the icon is Alcatel lucent 4059EE The last supported version is currently 1 0 3 0 About Alcatel Lucent 4059FE Alcatel Lucent aa Alcatel Lucent 2010 2012 Fonctions install es Features Alcatel Lucent OXE 1 0 3 0 ilz Plugins E 4059 PresenceHandler 1 0 3 0 Visiter Alcatel Lucent http www alcatel lucent com Vo
21. ir licence Application Partner Program Inter working report Edition 1 page 15 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent Presentation of the Alcatel Lucent 4059EE application Alcatel Lucent 4059 Extended Edition 77123 ajaja Fichier Param tres Aide United 60220 60220 ENTITY_1 Connect op gt Conversation Local Direct o Sorti d jeuner i 4 Files d attente Files d attente Listes de num ros Appels entrants Appels mis en attente Lib rer Renvol op Trffattente Conf prog DTMF Demat enreg Pr sentation Fa Fa F4 FS Fe F7 ES F3 FiO Fil Fiz exQbddeecornm A EOI Incoming calls O Alcatel Lucent 4059 Extended Edition 77123 Fichier param tres Aide 4 Appel suivant United 60220 60220 ENTITY 1 Files d attente Listes de num ros Appels entrants Appels mis en attente United 60220 60220 ENTITY_1 United 60218 60218 ENTITY_1 Extension vendre le ter appel en attent Pr sentation F2 F3 F4 F5 Fe F7 Fe FS Fio Fit Fiz nxoed devon ns aes 7 En This information can be read through a keyboard shortcut on the Braille Display see user documentation for more information Application Partner Program Inter working report Edition 1 page 16 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent The call is picked up directly from the Alcatel Lucent 4059EE Keyboard
22. lease version doesn t match those mentioned in the latest IWR If there is an interworking issue both parties Alcatel Lucent and the Application Partner are engaged Case 1 the responsibility can be established 10096 on Alcatel Lucent side In that case the problem must be escalated by the ALU Business Partner to the Alcatel Lucent Support Center using the standard process open a ticket eService Request eSR Case 2 the responsibility can be established 10096 on Application Partner side In that case the problem must be escalated directly to the Application Partner by opening a ticket through the Partner Hotline In general the process to be applied for the Application Partner is described in the IWR Case 3 the responsibility can not be established In that case the following process applies The Application Partner shall be contacted first by the Business Partner responsible for the application see figure in previous page for an analysis of the problem The Alcatel Lucent Business Partner will escalate the problem to the Alcatel Lucent Support Center only if the Application Partner has demonstrated with traces a problem on the Alcatel Lucent side or if the Application Partner not the Business Partner needs the involvement of Alcatel Lucent In that case the Alcatel Lucent Business Partner must provide the reference of the Case Number on the Application Partner side The Application Partner must provide to Alcat
23. o unitedevision fr Application Partner Program Inter working report Copyright 2012 Alcatel Lucent All rights reserved Edition 1 page 3 29 Alcatel Lucent TABLE OF CONTENTS 1 INTRODUCTION ni sn 5 2 APPLICATION INFORMATION cccccssccssscsscssscsscssscsssssessssssssesscesscessesecescescssacseassesseasseesseesesss 6 3 TESTS dhienlu dgge 8 3 1 GENERAL ARCHITECTURE ORI 8 3 2 HARDWARECONEIGURATION 15 2c aaa ra aaa age roe et aves ac eye vae Bee asa aa ane ES AE d nonce ETIA 9 3 3 SOFTWARE CONFIGURATION ii diia 9 4 SUMMARY OF TEST RESULTS cccccccncnncnoncconnconoconocnnocnnconcconcconacncnonconoconocnoconoco setas esas ena ens enata 10 4 1 SUMMARY OF MAIN FUNCTIONS SUPPORTED eee eene LO 4 2 SUMMARY OF PROBLEMS eee ene nen nennen nnn nnn nn nnn nnn nnn nn n n a n n n e E e n p p E E E E snp E Pp Esas 10 4 3 SUMMARY OF LIMITATIONS eene nnne e enn nnn nnn nnn nnn n nna n n n nn p s p n n n snp n sp s E s Pep EEEa 10 4 4 NOTES REMARKS A lcd 10 5 TEST iedinvulelce 11 5 1 TEST PROCEDURE ica 11 5 2 RESULT TEMPLATE cada 11 AAA O 14 6 1 CONNECTIVITY AND SET UP eee seen i 14 6 1 1 TIAS LA e ER tobas 14 6 1 2 A 14 6 2 SURVEILLANCE RECOVERY 5 in sens 14 6 2 1 Test objectives coe uritur uuu UL Id um 14 6 2 2 PUE OS 14 7 APPENDIX
24. on 12 Interface type Focus 40 and Focus 80 Braille Displays Interface version f relevant Not relevant Interface picture d mL EN cae be EPTETITITTTIS5 fran ama na PETTITT Application Partner Program Inter working report Edition 1 page 6 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent Brief application description Wintel is an application that enables blind users to navigate the screen of the 4059EE application retrieve and display with Braille and or Speech and provides easy navigation methods to the blind users Its main features are Use of an off screen model to reinterpret the information of the screen allowing it to display this information in Braille on a 40 or 80 cells Focus Braille Display while at the same time not changing what is displayed on the monitor Provides short cuts facilitating navigation such as ability to display a list of edit fields ability to display a list of links and to quickly reach them Provides hardware solutions to enable shortcuts to certain items of the monitor eg incoming call button directly by pressing on a key of the Braille Display The application architecture is as follows Figure 1 Global architecture y PSTN Alcatel Communication CTI Application Platform server s e ta Wintel and Braille Display are installed on the Client machines client machine under Microsoft Windows Wintel is install
25. ort reading in Braille the status of the different buttons EE NEN Wim Coop JO M eeg Application Partner Program Inter working report Copyright 2012 Alcatel Lucent All rights reserved Edition 1 page 20 29 Alcatel Lucent Wintel allows use all function buttons S1 to S6 and lets you choose the function in a numbered list This function is accessible from a keyboard shortcut Remark In the 4059EE application we do not provide access to the programmable buttons bar nor to the supervisory bar Application Partner Program Inter working report Edition 1 page 21 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent tt ltt tt ltt ltt ltt ltt ttl tt ltt ltt ltt ltt ltt ltt ltt tt tt ltt ltt ltt ltt ltt ltt tt ttl te ar tt ltt ltt LO ttl tt ltt tt ltt ltt itt tt ltt ltt ltt ltt ltt ltt ttl tt ltt ltt ltt ltt ltt ltt ltt ltt tt tt ltt ltt ltt tt ltt ltt DEEE ltt tt tt ltt tt DEEE ltt itt ltt ltt ltt tt tt tt tt ltt ltt tt ltt ttl tt ltt tt ltt tt itt ltt ltt tt tt ltt tt ltt ltt ltt tt ltt ttl te tt ltt ltt ltt tt ttl tt ltt tt ltt ltt tt tt tt LES LES ltt LAA ltt Lid Lis tt LAA LAA Lid Lid LAA LAA LAA ltt Ld LAA Lid Lid LAA LAA LAA Lid Lig LAA LAJ Ld Ld Ld Lid LAJ L LAA LAA itt ltt tt itt Note the first row of routine cursors emulates the left click of the mouse Fu ndcins Key Read incoming call information Read outcoming call element
26. ositive it describes which application s trigger was checked If it is negative it describes as precisely as possible the problem Origin of the problem this column has to be filled in when a problem occurs during the test It must contain a high level evaluation of the localization of the responsibility Alcatel Lucent or the Partner itis not intended during this test session to debug and fix problems 5 2 Result template The presentation of the various screen captures and the user manual can be found in appendix A Step Action N A Result Origin of the Comment Ep 1 Incoming call The information is displayed on the Braille display the the OK user picks up the call directly from the Alcatel 4059EE Keyboard 2 Display of the information on The user can the screen after the call is read the picked up information by OK using two Indication of Caller ID and shortkeys on any other information about the Braille the phone Display 3 Indication of Caller ID and The user can status bar read the OK information by using a shortkey on the Braille Display Application Partner Program Inter working report Edition 1 page 11 29 Copyright 2012 Alcatel Lucent All rights reserved 4 Indication of the caller s The user can telephone number read the OK information by using a shortkey on the Braille Display 5 Freeing up the call Done through the Alcatel ak 4059EE Keyboard 6 Putting the call on hold Done through OK the Alc
27. s elements Positioning in the number field Routine 40 list of function buttons S1 to S6 Navigating inside lists of incoming or calls on hold Braille Whell Right Up or down The set of functions for screen reading from the Alcatel Lucent 4059EE application can be used with other keyboard shortcuts programmable by the end user For example the F1 through F12 can be used All specific keys on the keyboard Alcatel Lucent 4059EE still work O Alcatel Lucent 4059 Extended Edition 77123 EE Fichier Param tres pi Unit D 6022 Connect op Conversation Local Direct s Sorti d jeuner Routine 1 NEM NA EE Files d attente Files d attente Listes de num ros Routine 2 Routine 6 ENTM CUN ET coton re D mon Pr sentation Fe Fa F4 F5 Fe F7 Fe Fo FiO Fit Fiz exQotbd evorms em eof sk I Application Partner Program Inter working report Edition 1 page 22 29 Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent 8 Appendix B Alcatel Lucent Communication Platform configuration requirements Since both Wintel and the Focus Braille displays are installed on the client machine there are no specific hardware requirements on the PBX side There are however the following minimal requirements on the user PC Using Microsoft Windows XP Pro Vista Pro or Seven Pro 32 or 64 Bits Processor Intel Pentium IV 2 4 Ghz or equivalent Memory 1Go for Windows XP 2 Go re
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