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User Manual - GC-SAT

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1. Select Apple Menu gt System Preferences on the MAC 3 Goto Network A new network port should then be recognised N Note You must venfy that the proxy server settings in your browser are disabled For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Intemet When complete please close your browser DO NOT FORGET THAT YOU MAY NEED TO REC HECK THIS BOX ON RETURN TO YO UR OTHER INTERNET CONNECTION Setting Up the Modem There are five basic stepsto getting your Modem up and running Step 1 SIM insertion Step 2 PowerConnection and Battery Charging Step 3 Obtain Initial GPS Fix using the ThurayalP Step 4 Data Connections Step 5 Pointing to the Satellite 2 ThurayalP Satellite Modem User Guide STEP 1 SIM INSERTION 1 STEP 2 POWER CONNECTION AND BATIERY CHARGING 1 Unpack the modem and accessones Your service provider willhave provided you with a SIM card Insert SIM provided by your Service Provider into the SIM holder inside pe 9 the battery compartment asshown SIM Insertion Orientation To close the battery door hookthe battery doortab underthe edge of the large opening in the enclosure nearthe data connector ports Firmiy pressthe battery door into the opening The seal around the battery door should snugly f
2. Connection broken by the Network Network connection failure due to PLMN not allowed Network connection failure because ThurayalPisina service not allowed Location Area LA You are using a SIM card from a camerthat does not have a roaming agreement with your Service Provider Network connection failure because Modem was implic itly detached by the Network Network service not available due to lack of network resources ThurayalP Satellite Modem User Guide Solution Power down ThurayalP and try again Ifthe problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues in other areaswhere service isallowed contact your Service Provider If the problem continues with an authonsed SIM card contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider 39 Number and Description 108 Network service is not available Reacquirng connection 109 Network service isnot available No network Reacquiring connection 110 Network service isnot available Cellaccess bared Reacquiring connecton 111 Network service is not avallable Limited network service Reacquirng connection 112 Network service is not available Invalid position Reacquinng connection 113 Network service is not available
3. e Red almost fully discharged e Amber charging underextemal power Status Any current system status codes see Troubleshooting section SETTINGS SC REENS From the Main menu you can select Settingsto navigate among all the various Settings functions from the menu on the left side ofthe screen e Network Settings e Security Management Settings e Login Settings e Advanced Settings NETWORK SETTINGS SC REEN After executing the necessary First Time Set up stepsto configure ThurayalP you may want to select the Network Settings sc reen to check your network configuration ThurayalP THURAVA El Network Settings Screen This screen provides you with control over key network access parameters Here you find the appropnate Domain Name Service DNS ThurayalP Satellite Modem User Guide 19 and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes Note Generally your Service Provider has already performed this configuration step for you Whenever you modify the addresses on the Network Settings screen you must press SAVE and exit the wMMI reboot your computer and power the ThurayalP off and then back on so that the new settings can take effect NET IP Obtain Address Automatic ally If this button is selected ThurayalP uses an IP address automatically assigned by the network during the period when the Modem connectsto the network Sta tic ally Configu
4. state displaying status indicators you pressthe Menu button to view and modify Quality of Service QoS settings and LCD display parameters Pressing the Modify button within a Menu option allows you to change the current setting The status display isthe default display after 30 seconds of inactivity the display always reverts to the status display Pressing the Menu button takes you through a circular list of menu items and then back to the status disp la y The two major menu options are the following Change Rate Modify the QoS settings for Transmit and Receive LCD Contrast Modify the contrast on your LCD ThurayalP Satellite Modem User Guide 9 DATA RATE SELECTION 10 With the unit in the default status display press the Menu button The Change Rate menu option isthen displayed Pressthe Modify button You are then brought to the first va lue in the senes of QoS settings Change Rate Menu Comment Sta nda rd Selects Background QoSfor both the transmit and receive directions Selects 384Kb ps Tx Streaming QoS Hidden unless extemal antenna attached Selects 16Kb ps Tx Streaming QoS Tx 384Kbps Tx 16Kbps Tx 32Kbps Selects 32Kb ps Tx Streaming QoS Tx 64Kbps Selects 64Kbps Tx Streaming QoS Tx 128Kbps Selects 128Kb ps Tx Streaming QoS Tx 256Kbps Selects 256Kb ps Tx Streaming QoS Hidden unless extemal antenna attached Rx 384Kbps Selects 384Kbps Rx Streaming QoS Hidden unless extemal antenna att
5. 4 DATA CONNECTIONS Connectthe ThurayalP to your PC using Ethemet or USB It is also possible to connect using the wireless LAN facility but use one of the wired connectionsforthe first time setup Data Connections ETHERNET Connectthe Ethemet cable to your laptop s network interface and insert the otherend of the connector into the ThurayalP Note Any Ethemet cable can be used to connect the laptop and modem aslong as it is lessthan100 meters in length USB You will first need to install the USB driver from the CD ROM following the instructions in the Software Installation and Configuration section above Next connect the USB cable to your laptop s USB interface and insert the otherend of the connector into the ThurayalP USB Ethernet USB and Ethemet Data Connection Locations STEP 5 POINTING TO THE SATELLITE 1 ThurayalP is controlled through a web browser interface wMMI To activate the wMMI open the browser on your laptop Enter http 192 168 128 100 in the browser URL address field File Edt view Favorites Tools Help a tak GAY eah rant Gree Y Im ADRO Address 192 168 128 100 __ _ ____ URL address field W Note You may want to store this URL asa browser bookmark 4 ThurayalP Satellite Modem User Guide 2 lf you have PIN security enabled on your SIM you will be prompted to enteryour PIN before proceeding Note You must have a valid GPS location for the compass
6. Invalid position forthe selected Service Provider Reacquinng connection 114 Network service is not avallable Invalid position for selected RAI Reacquinng connection 40 Network service not available Network service not available Network service not available because cell accessisbamed Network service not avallable due to limited service Network service not available because the GPS position is not valid Network connection failure because the of an invalid GPS position The GPSfixdoes not match the selected Routing Area Information RAN Solution If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider You should venfy that the Modem hasan open view of the sky to get a GPS fix If the problem continues contact your Service Provider Venfy that the Modem hasan open view of the sky to geta GPS fix If the problem continues contact your Service Provider You should venfy that the terminal hasan open view of the sky to get a current GPS fix If the problem continues contact your Service Provider ThurayalP Satellite Modem User Guide Number and Description 115 Network service is not avallable Unknown cause Reacquinng connection 116 Network connection failure Insufficient
7. ThurayalP Satellite Modem User Guide 11 DISPLAY ICONS Battery Icon The battery icon displays the estimated life of the battery while under battery power The battery icon also displays the charging state while underextemal power Power Icon The power icon displays the state of the extemal power input e Onifextemalpowerisconnected e Off if extemal power is disconnected GPS Icon The GPS icon indicatesthe state of the GPS information in GPS the ThurayalP specifically whether the information is up to date orshould be refreshed e The icon flashes when the stored GPS information is older than the GPS validity period e The icon ison steady when the stored GPS information is within the GPS validity penod Satellite Icons The satellite icons located next to the GPSicon O aid ind ic ate the status of the GPS receiver in the ThurayalP and the number of visible satellites e The iconsare offwhen the GPS receiver is off e The iconsare active when the GPS receiverison either flashing orsteady state The numberoficonsin steady state indicatesthe numberof GPS satellitesin view You will need all three on solid ly to acquire a new GPS location Wireless LAN Icon The wireless LAN icon displays the state of the WLAN feature e Off if Wireless LAN operation is tumed off e Onif Wireless LAN is on Wireless LAN Lock Icon a The lockicon displaysthe state ofencryption forthe WLAN feature It is displayed only if th
8. card will power down WLAN SSID The WLAN network ID SSID can be entered asdesired WLAN Region Selectthe WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with an error message WLAN Channel Selectthe WLAN channel from a drop down list 1 through 14 WLAN SECURITY SC REEN The WLAN Security screen allows you to configure WLAN sec urity parameters including enabling disa bling Wired Equivalent Privacy WEP hiding the SSID and setting Media AccessControl MAC filters Accessthis screen by clicking the WLAN Securty Settings link towards the bottom of the WLAN Configuration Screen ThurayalP THURAvA K WLAN Security Screen WLAN SSID Broadcast Enable or Disable SSID broadcast Security WEP Enable or Disable sec unty for Wired Equivalent Privacy WEP a security protocol forthe wireless local area network ThurayalP Satellite Modem User Guide 23 WLAN Key to Use Select the active key Key1 through Key4 from a pull down menu Note that in 128 bit key mode only Keyl is available 64 bit WEP 128bit WEP Use this button to toggle between 64 bit and 128 bit WEP mode WLAN Key Fields Key 1 through Key 4 In 64 bit WEP mode entera 10 character 0 9 A F key value in each of fourtext boxes In 128 bit WEP mode entera 26 character 0 9 A F key value in the Key1 text box Genenate Instead
9. ccceccecceccecceueeueeueeuseuseeeeueauceuceueueeaeeausunsanseneees 19 SECURITY MANAGEMENT SC REEN cccccecceceeeceeeeeeeeeeeeeeeeeeeeeeeeueeaeeaeeeeeaeeaeunegs 20 LOGIN SETTINGS SCREEN cccccccceccecceccecceueuueeeseuseuseueaueeusauseuseesaueaueaeeaneaueens 22 ThurayalP Satellite Modem User Guide V WLAN CONFIGURATION SCREEN w kk tt t tata ta eta aaa ttataasaeaesaesesesaseououososesosnoue 22 WLAN SECURITY SCREEN tintadas tail kd e 23 ADVANCED SETTINGS SCREEN kk kk tt tt taa tata t aa aa aaa aaaaeaaataeaesssesesesessssesesasoooonn 24 PO NTNG SCREEN a cats ioe cree EE E EE aaa ot masta eee a a e a a aa a 25 UPGRADING IHURA AP nio 27 LIPG RADING SOFTWARE a o id t kn 27 TROUBLESFHOO IAN Gen e no kaoaaaaoannan anan nannan ananaksnan nannan anno anan annik anan an nnan anana kn 28 GENERAL TROUBLESHO O TNG it kn epa kak e a a a kk kn k a e pk a ik ak e pe l 28 SIA TS CODES ede tt tik oka kk at pit ok ele l at tis ka a kt ef ek ae a tek me 33 GLOSSARY ana iii n a e ae ke 44 INDEX aie konti O 46 VI ThurayalP Satellite Modem User Guide Introduction ThurayalP Your ThurayalP isa Satellite Modem that provides portable high speed data communications via satellite Using Always On technology you can remain connected to the Intemet while only sending orreceiving the data that you need at speedsof up to 444kbits s just as ifyou were sitting at your office desk ThurayalP works with your computer using an Ethemet USB or Wi F
10. marked Do not use ThurayalP while at a petrol filling station Do not use near fuel or chemicals Qualified service Do not attempt to disassemble your ThurayalP ThurayalP does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Batteries and accessones Use approved battenes HNS P N 3500108 0001 and accessones only Use of non approved accessories ma y result in loss of performance damage to ThurayalP fire electric shock or injury AC Mains power adapter HNS P N 3500114 0001 is for indoor use only Ithasan indooroperating temperature range of 102C to 55 C and providesan output voltage of 12 VDC The storage capability of the battery decreases when operated below O C If the battery ischarged attoo high a temperature this will be indicated on the LCD display Battery Door To ensure safety ensure that the battery door is propeny closed and latched at all times during operation To close the battery door hook the battery doortab underthe edge of the large opening in the enclosure nearthe data connector ports Firmly pressthe battery door into the opening The seal around the battery door should snugly fit between the doorand the enclosure with no pinch points visible Once a good sealhas been made screw the retaining fastener into the enclosure until hand tight Connecting devices Never connect incompatible products When connecting ThurayalP to any other
11. of manually entering a key value you may pressthe Generate button to automatically generate a key value Hide Keys Click this button to hide the keys from this disp la y MAC Filtering Enable or disable MAC filtering If filtering is enabled you can enterup to eight MAC addresses Only these addresses will be permitted to accessthe terminal ADVANCED SETTINGS SC REEN The advanced settings screen allows you to modify several key operating para meters in the unit ThurayalP rayi THURAYA Advanced Settings Screen Satellite Search Method Normal is the default method to use unless your Service Provider specifies the Full Method The Full method takes longer 24 ThurayalP Satellite Modem User Guide and utilizes more resources since it will search all possible frequencies for ThurayalP service This full search can take up to 20 minutes Auto PowerON When Enabled the terminal will automatically power up when extemal DC is present Antenna Pointing This drop down menu determines whether the Pointing Display comes up each time ThurayalP is powered up or restarts The factory default for this setting is Disabled to bypass the pointing state upon power up However antenna pointing can be Enabled to provide pointing information pnorto going online LCD Backlight Config LCD backlighting can be On 15 sec Off or Auto off after 15 seconds of inactivity unless extemal DC present Power Up Profile You can select the power
12. on the Properties Page if connected to the ThurayalP Go to the web site area for ThurayalP updates To download select the latest upgrade package The browser proceedsto retneve the package Once the package isdownloaded you are prompted to execute the package Select Yesand the upgrader application will self extract onto the PC s hard drive Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the ThurayalP is now connected to the PC via Ethemet recommended or USB and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal The upgrader will query the current software version of the terminal You should choose whether you want to upgrade to the newer version of software If you choose to upgrade the terminal the process automatically downloadsthe new release of software and forcesa terminal reboot When the terminal retums from reboot you can venfy that the download was successful via the Properties page in the wMMI Once loaded onto a PC the upgrade program can be used to upgrade any number of ThurayalP terminals J ust connect them one ata time and execute the upgrade program ThurayalP Satellite Modem User Guide 21 Troubleshooting ThurayalP This section details the following Some general hardware and software problems you may encounter in the installation and operation of ThurayalP along with the possible sour
13. other satellite mobile terminal switch the other performance mobile terminals satellite mobile terminal off or move asfaraway as possible to avoid interference The battery will not The battery is Replace the battery After several charge defective yearsof average use a gradual decline may be expected The battery Checkthe battery connector contactsare dirty or contacts Clean them if damaged necessary If the battery is damaged replace tt ThurayalP Satellite Modem User Guide 31 Satellite Modem Modem battery is it the LCD display indicates an stopssending data overheated over temperature condition let the even with good ThurayalP cool down before network attempting to resume operation connection and suffic le ntly charged battery The Signal Quality Nomal behaviour There are several types of meteron the channels used by the Modem wMMI changes each with different signal from time to time strengths Because the Signal Quality meter measuresthe channel currently in use there may be slight differences in what the meter shows aschannels are changed from one type to another 32 ThurayalP Satellite Modem User Guide Status Codes Number and o Cause Description 1 SIM can isnot i Absence or insta lled Power down incorrect install SIM card properly installation of the and try again SIM card 2 SIM card read wnite Failure to read emor Powerdown and from or wnte to try again t
14. step 3 Protractor You can optimise the receive signal strength by observing the signal strength display on the ThurayalP while slowly rotating the ThurayalP a few degreesclockwise and counter clockwise Find the direction that maximizes the signal strength Likewise slowly raise and lower the antenna a few degreesand find the elevation that maximizes the signal strength This step fine tunes the pointing of the antenna in the direction of the ThurayalP satellite Receive Signal Strength on the Thura yalP Display Once the ThurayalP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session Check this on the home page by confining that the Network Status line shows Connected Congratulations Your Thura yalP is suc cessfully connected You should now be able to send and receive data from your laptop to the intemet Note If you are unable to successfully connect to the Intemet ensure that nothing but open sky is between the ThurayalP and the ThurayalP Satellite If the view is blocked by trees mountains buildings metalized glass or similar objects then you must relocate the ThurayalP Additional assistance can be found in the troubleshooting section towards the end of the ThurayalP User Guide Do not stand in front of he Antenna ThurayalP emits radio frequency energy when in the transmit mode To avoid injury do not place head orother body parts in fron
15. time since there isno need to move ThurayalPto refresh the GPS receiver Also your stored GPS location remains good fora penod of time even if you powerdown and move a short distance between sessions When you believe this isthe case simply skip the GPS location step and complete the ThurayalP satellite pointing operation priorto going directly onto the network Be sure to carefully point your unit every time it is moved STORED GPS LOCATION The most recent GPS location is stored in ThurayalP even when powered down Upon power up the ThurayalP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location isnot too old If ThurayalPhasa valid GPS location then the GPS icon on the display will go from flashing to solid Likewise the web MMI will indicate ifthe currently available GPS location is valid or invalid ThurayalP Satellite Modem User Guide T P Integrated Man Machine Interface iMMI The ThurayalP has an Integrated Man Machine Interface iMMI which allows you to control the operational features of the terminal without the need of a PC ora browser The MM includes buttons labelled with defining icons an LCD and an audible pointing aid integrated into the ThurayalP itself The figure below shows the layout of the ThurayalP iM MI IMMI Button Locations CONTROL BUTIONS The following table gives you a summary of the four ThurayalP buttons Power button Backlight on can
16. DNS with a list of host namesand IP addresses allowing users of workstations configured to query the DNSto specify remote systems by host names rather than IP addresses On ThurayalP wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethemet Ethemet isa local area networking method used widely throughout the computer industry It isthe only communication interface supported by ThurayalP GGSN Gateway GPRS Support Node GPRS General Packet Radio System GPS Global Positioning System When the GPS receiver in ThurayalP gets a bearing on a GPS satellite the receiver computes and storesthe Modem slocation on earth That location is used in the Pointing Processto obtain your location relative to the Thura ya Satellite LAI Location Area Identity Normal Operational Mode In this mode ThurayalP is connected to your network allowing you to perform standard system activities such as Intemet browsing The other mode of Modem operation is Pointing Mode N SAPI Network Service Access Point Identifier 44 ThurayalP Satellite Modem User Guide MUX Multiplexer PDP Packet Data Protocol Pointing Mode In this mode using ThurayalP Protractor and Compass and referencing the Pointing Screen for indications of signal strength you manipulate the Modem antenna to get the optimum Thura ya Satellite signal strength for your network connection Pointing is requir
17. INTING TO THE SATELLITE ccceccccccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeecesaeeeeeaeunass 4 QUIC K REFERENCE anti ki ata dit ace ses eens cue a a ka e a kk ak ak ka a e 7 GLOBAL POSITIONING SYSTEM OPERATION ccsccescceecceeeceeeeeeeeeeeeeeeeeeeeeeeneeenseenseens 7 SIO REDS PSLOCATO Nica iia ia 7 INTEGRATED MAN MACHINE INTERFACE IM M nnne 8 CONTROL BUTON Srivaninraca a ek aa okt O ae kk a ki nn ba eke fa 8 STATUS MENU DISPLAY kk t tt kaa aaa tata taa aaataattataataaaaassessessesseosesoeooensonsnnsnnsnnsnnne 9 NAVIGATION OF THE IM M 0tak tata ta ante t tata taa etat aaa ata taaateetaaeteeosesreeosesteoseooenoos 9 DATA RATE SELECTION ccecceccceccecceccecceceuceeusaueeesaueeueeusuusauseusausaueaneueauseneees 10 RECEIVE SIGNAL STRENGTH DISPLAY katkat atttttatrateateateessessessesseosesseoesseoseosenn 11 DISPLA ICON Siria dad a ket av e aa kat l aa n ak l kb aaa tt 12 WEB MAN MACHINE INTERFACE WM MI SCREENS vev reerteestteestasastosassoenoaneooonnn 13 FOME SCREEN klyan tett at indistri jal ke e a an l n pat eki ev ak kk ak ii 14 PROPERTIES SCREEN sceecceceeccecceccececcecceccecseueuusaususeusuveaveauseusauseesceveusausees 15 SA TSICS SCREEN riesaa kraina o n Ek lt n e e saa kk a tk 16 CONNECTION MANAGEMENT SCREEN sesceececcecceceeeeeeeceeeeeeeeeeeaueenueeueeeaeeaess 17 STATUS SCREEN narnia rra 18 SETTING S SCREENS ccecceccecceccceccecceccuceuceeueeusuuseuseueuueuusuusauseuseusausauseusausaneanss 19 NETWORK SETTINGS SCREEN
18. TSI EN 301 681 ETSI EN 300 328 ETSI EN 301 489 1 ETS EN 301 489 17 ETSI EN 301 489 20 IEC 60950 1 We hereby declare that all essential radio test suites have been camed out and that the above named product isin conformity to all the essential requirements of R amp TTE Directive 1999 5 EC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference ina residential installation This equipment generates and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause ha mful interference to radio communications However there isno guarantee that interference will not occurin a particular installation If thisequipment does cause harmful interference to radio ortelevision reception which can be determined by tuming the equipment off and on the user isencouraged to try to correct the interference by one or more of the following measures e Reorient orrelocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment i
19. User Guide ThurayalP Satellite Modem Revision A 1 3500175 0001 Copyright 2008 Hughes Network Systems LLC All rights reserved This publication and its contents are proprietary to Hughes Network Systems LLC No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 Hughes Network Systems LLC has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no waranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness fora particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LLC neither endorses nor otherwise sponsors any such products or services referred to herein HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems LLC THURAYA trademark isthe sole and exclusive property of Thuraya Satellite Telecommunic ations Company JO clobaicom Unit 11 33 Riley Road Woodmead 27 11 612 3660 sales gc sat com www gc sat com Safety Information ThurayalP For your safe
20. V k al EP OA 17 38 IM Mloes 8 9 10 12 13 14 LAVA TA A n 14 33 e AAA ii 8 9 10 12 28 35 VOL ANT t it ko ia okt is kali 24 MAC Ce 2 17 25 27 Menu button 9 10 12 Modify button 9 10 11 12 Multimedia vrrrrrrrrrrrrrrree 16 19 pPaceMakelS ccccccccccccnccononnnnnnnoss IV 46 ThurayalP password cncccccncncnnnnnnnnnss 23 24 45 PIN astas 5 9 23 33 37 49 pointing 6 8 9 10 12 16 20 27 28 29 33 34 Power button 3 9 11 12 Private Satellite Modem IP AUOTESS stations 17 DIOXY SLlVO Ticccccnonccinnnnnns 2 32 34 Public Network IP Address 17 22 QOS ivrenssi 10 11 12 18 19 45 49 Quality of Service 10 18 49 co A aaa eti are ta tas alam 25 Restore Factory Defaults 16 17 o akey eko afwo vos bd oui ai pat 12 o l t E utente i iii satellite li 1 3 6 7 8 12 13 14 16 19 20 29 30 33 34 48 security code 9 17 23 24 Signal Quality 20 35 Signal Strength 6 20 29 33 SIM ii 1 2 3 5 9 17 23 31 32 33 36 37 41 42 49 Software VETSION oomcconcncnonnnn nos 17 Sa 25 26 temperature li iii 35 46 47 TINTS OUE eee dpi ai aka 24 25 UPOTA AE sipose 16 29 30 USB item EA 1 2 4 30 MI CO east g t dak traian ba eat iatat in am 16 19 VOICE iiaerreeorrettrtssasssseorassosanonoonn 19 WEP A A A 25 26 WWE oka eee sets ea ev fe ei aa l s
21. a oo a eee 1 9 wireless LAN v erveerreeerrerenarenen 4 13 WLAN vi vil 13 14 24 25 26 wMMilvi 5 6 9 14 22 29 30 31 32 33 35 48 49 50 ThurayalP Satellite Modem User Guide
22. ached Rx 16Kbps Selects 16Kb ps Rx Streaming QoS Rx 32Kbps Selects 32Kb ps Rx Streaming QoS Rx 64Kbps Selects 64Kb ps Rx Streaming QoS Rx 128Kbps Selects 128Kbps Rx Streaming QoS Rx 256Kbps Selects 256Kbps Rx Streaming QoS Press the Modify button to scroll down the Standard and Tx QoS values until you see the setting you want When you scroll to each setting the disolayed QoS value blinks indicating that this selection is pending Press the Modify button to move to the next setting without changing the pre existing value When the list of values is exhausted press the Modify button to lead you back to the first value You can cancel the selection ThurayalP Satellite Modem User Guide and transition back to the status display via a short press of the Power button e When you have found the value you want press the Menu button This action selects the new rate Once you select the rate you are transitioned to the Rx set of values unless you selected Standard in which case you will exit rate selection e Navigation through and selection of the Rx values isthe same as forthe Tx values Use the Modify button to sc roll through the list in a circular manner with cancellation achieved via the short press of the Power button Pressing the Menu button selects and stores the new Rx rate and you will then exit rate selection e When you select a new QoS the old PDP context is deactivated and a new PDP context Is activated with
23. ce of these problemsand how to correct them System fault codesand descriptions reported to you by ThurayalP on the wMMI screens along with their possible causes and solutions If unable to correcta problem please contact the ThurayalP dealer you purchased the unit from General Troubleshooting ThurayalP will not Battery needs Change the battery Check switch on or will recharging Battery Light or wMMI screen for not stay on when battery charging indication under battery power The battery isnot Remove and reinsert the battery inserted propeny Make sure the battery cable connectorislatched The battery Check the battery connector contactsare dirty or contacts Clean them if damaged necessary If you find any damage replace battery The Modem was When the Modem is reset while reset while under under battery power no AC battery power Mainsconnected you must tum it backon manually Thisisa normal operation forthe Modem SIM card eror SIM card or SIM Visually inspect the SIM card and card contactsmay SM card contactsand retum SIM be damaged card to your Service Provider ff it is damaged SIM card may not Remove the battery doorand be present venfy that the SIM card is present SIM card may be Remove the SIM card and make inserted incorrectly sure that it isinserted according to the instructions in the User Guide 28 ThurayalP Satellite Modem User Guide SIM card contacts Clean the SIM card conta
24. cel any menu operation retum to status menu Tum unit on or off Connect button Short press Toggle audio pointing state sound on off Long press e Toggle connection state connect disconnect e Exit pointing mode Menu button Short press Scroll to next menu item Long press Start GPS receiver manually Modify button Scroll to next option of displayed menu item when in menu Toggle Wi Fi on off when not in menu displa y 8 ThurayalP Satellite Modem User Guide STATUS MENU DISPLAY The upper level of the LCD displays status messages and menu items Status messa ges are summarized in the table below Powering Off Displayed while ThurayalP is powering down Fault code A hardware fault exists preventing operation see troubleshooting section forcode explanations Too Hot A temporary thermal shutdown isabout to occur Battery Hot A temporary thermal shutdown isaboutto occur due to battery heating No SIM is detected in ThurayalP en ASM pin code sneeded entered vis wmm Disconnected The terminal has no IP connection to the network preventing data transfer Acquinng The terminal is attempting to connect to the network Txdrate Rx rate Transmit and Receive streaming ratesin kilobits per second Standard Best efforts quality of service in both directions NAVIGATION OF THE IMMI You navigate among the options available in the IMMI by utilizing the Menu and Modify buttons With the unit in its normal
25. cts with may be dirty a dry cloth The wMMI doesnot The browser may For Netscape go to Advanced work from browser not be correctly Preferencesand select Direct configured connection to the Intemet For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN You May Need To Recheck This Box Upon Retuming To Your Other Intemet Connection Primary LAN The inteface cable Remove and reinsert the interface connection to the is not plugged in cable from both the PC and the Modem doesnot correctly Modem Tne HOM The PC Windows Make sure the Windows network network settings settings in the PC are set to may not be choose IP settings automatically configured DHCP Then reboot the PC correctly The PC can only Disconnect all otherLAN have one active connections Make sure the LAN connection Modem isthe only active LAN When connected connection to the PC the Windows limits the number of Modem must be network bindingsto six If you have the only active LAN more than six you must remove connection one in orderforthe PC to communicate with the Modem The compassdoes The compassisnot Hold the ThurayalP upside down notappearto work level orisnear and level away from metallic correctly metal objects The Secunty Code The code may Afterten failed attemptsto enterthe appearsto be have been Security Code
26. des you with key summary status information about ThurayalP and isalso a gateway into ThurayalP management ThurayalP BS High Speed Packet Data Communication via Thuraya GPS Receiver OFF Satellites O Satellite Location Region 3 Direction is E 113 Elevation is 34 Home Screen Network Status Provides the status of the network connection Transmit Rate Providesthe requested and actual transmit channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Receive Rate Providesthe requested and actual receive channel data rate The actual allocated data rate may vary from the one requested due to subscnption or system capacity restrictions Fixed Rate Providesthe status of the Fixed Rate control Enable Fixed Rate when using a streaming connection that must match the requested data rate If the rate is unavailable the connection will not be made Multimedia Providesthe status of the Multimedia control Enable Multimedia when using streaming applications like Voice over Intemet Protocol VoIP orlive video playback Connect Disconnect This button togglesthe network connection state on oroff When Disconnected no data can be sentor received 14 ThurayalP Satellite Modem User Guide Change Data Rate This button allows you to change the connection parametersforthe current session Quick Connect These buttons access pre stored con
27. device read the device s User Guide for detailed safety instructions ThurayalP Satellite Modem User Guide Li A Pacemakers The vanous brandsand modelsof cardiac pacemakers available exhibita wide range ofimmunity levelsto radio signals Therefore people who weara cardiac pacemaker and who want to use a Satellite Modem should seek the advice of their cardiologist If asa pacemaker user you are still concemed about interaction with ThurayalP we suggest you follow these guidelines e Maintain a distance of 15 cm between ThurayalP and your pacemaker e Maintain a distance of one meterawa y from the front of ThurayalP s antenna e Referto your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place tum off your ThurayalP immediately A Hearing aids Mostnew modelsof heanng aidsare immune to radio frequency interference from Satellite Modemsthat are more than 2 metres away Many types of older hearing aids ma y be susceptible to interference making it very difficult to use them neara Satellite Modem Should interference be experienced maintain additional separation between you and ThurayalP INFORMATION TO USER Hughes Network Systems LLC declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal to which this declaration relates is in conformity with the following standards and or other normative documents E
28. direction and Antenna Angle to be displayed If the GPS is not valid go back to step 3 and allow ThurayalP to obtain a GPS fix Compass Direction Antenna Angle High Spe gt d Packet Data Communication via huraya Transmit Rate Receive Rate Fixed Rate Multimedia Home Page Satellite Location Display 3 Lookatthe wMMI home page display and note the compass beanngs and elevations for both ThurayalP satellitesin the Satellite Location section The recommended satellite for your location will be highlighted in green With the ThurayalP terminal upside down use the integrated compassto determine the direction ofthe recommended satellite You must be able to obtain a clearview of the satellite in the sky forthe ThurayalP to connect to the network If the recommended satellite isobstructed from yourlocation consider using the altemate Satellite instead If neither satellite is Compass accessible from your location you will need to move to a location that has visibility to at least one of the satellites ThurayalP Satellite Modem User Guide 5 4 Once you have determined the best satellite to use move the 5 antenna stand to the correct elevation angle using the integrated protractor Recallthat the elevation angle isindicated on the wMMI home page With the elevation angle correctly set place the ThurayalP on a flat surface with the antenna facing in the direction of the satellite as determined in
29. e Old Code the New Code and the New Code again for confirmation Click Save to store the changes ThurayalP Satellite Modem User Guide 21 Note If you forget the security code you will need to consult with your service provider LOGIN SETTINGS SC REEN Utilize the login screen only if you have been given the necessary information from your Service Provider Service Provider Security If this is enabled you can enter a User Name and Password for authentic ation between ThurayalP and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy WLAN CONAGURATION SCREEN The WLAN Configuration screen allows you to configure WLAN characteristics including ena bling disa bling WLAN setting a timer that will force WLAN to powerdown if no host connects within the timeout and setting up security ThurayalP THURAYA High Speed Packet Data Communication via Thuraya WLAN Security Settings WLAN Configuration Screen WLAN Power Select ON or OFF to tum the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up forthe 22 ThurayalP Satellite Modem User Guide selected timeout value afterthe terminal powers on If no WLAN activity is detected during the timeout the WLAN
30. e Wireless LAN is on and WAN encryption is tumed on 12 ThurayalP Satellite Modem User Guide Globe ICON i The globe icon displays the state of IP connection over the satellite e Off if no PDP context exists no data traffic possible e Onifa PDP context exists ready fordata traffic Web Man Machine Interface WMMI Screens The ThurayalP can be accessed through a standard web browser interface To accomplish this the connected computer must have one of the following supported browsers installed along with J ava enabled Java Runtime Environment 1 3 1 or laten e Intemet Explorer 6 0 or later e Netscape Communicator version 7 2 e Firefox 2 0 e AOL Explorer e Macintosh Safari To accessthe ThurayalP connect your computer run a supported browserand enter http 192 168 128 100 into the browsersaddress field You ma y wish to add thisaddressto the browser s bookmark list so the address will be easierto find in the future When active the browser interface will allow you to accessthe wMMI Each of the main web pages conta ins importa nt status information in the upperleft hand comer The bargraph next to the ef icon represents receive signal strength The bargraph next to the icon providesan indication of the battery s level and charging state The icon area below these indicators minors the icons described in the iMMI section above ThurayalP Satellite Modem User Guide 13 HOME SC REEN The Home screen provi
31. ed during Modem set up orif the Modem hasbeen moved from its previous location Once you have obtained the best antenna position you can enter Normal Operational Mode and be ready to perform standard activities Prottactor An instrument that measures angles ThurayalP protractor providesthe current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen QoS Quality of Service SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other secunity related information You insert the SIM into ThurayalP SIM holderaspart of Modem hardware setup If you configure the Modem to enable SIM PIN security each time you invoke the Modem wMMI aftertuming on the Modem PIN authonsation is required in orderto use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry isenabled on ThurayalPwMMI Security Management screen a prompt requests you to enterthe SIM PIN each time you run the wMMI This helps prevent unauthorised use of your SIM SNDCP Sub network Dependent Convergence Protocol Static IP Address A static Intemet Protocol IP addressisa numberthat is assigned to a computer by an Intemet Service Provider ISP to be its permanent address on the Intemet Computers use IP addresses to locate and talkto each other o
32. em hasa Clearview of the sky in the direction of the satellite Be aware that metalized window glassmay reduce orentrely block the sgnal Check that the antenna ispointed usng the conect compassdirection and antenna angle from the wMMI Pointing screen You did not exit Click the Exit Pointing button antenna pointing from the Pointing page or press mode the Connect button on the face of the terminal ThurayalP Satellite Modem User Guide The antenna may Tum ThurayalP off and then back not be pointed on again and attempt antenna propeny pointing again to improve the signal strength You may need to re position ThurayalP verifying that there are no obstructions blocking the satellite signal and that the Modem hasa clear view of the sky in the direction of the satellite The Modem Refer to the network settings network settings supplied by your Service Provider may not be If the DNS Host settings a re correctly changed the PC must be configured rebooted The browser may For Netscape go to Advanced not be correctly Preferencesand select Direct configured connection to the Intemet For Microsoft Intemet Explorer select Tools Intemet Options Connections LAN Settings and uncheckthe box labelled Use a proxy serverforyour LAN YOU MAY NEED TO RECHEC K THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION No network access Interference from If you are nearanother satellite orpoor network
33. ervice Provider 10 This Mobile Terminal wasdetached by the network Cause unknown Powerdown and try again 11 Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again 13 Network connection failure Unknown PDP type Please contact your Service Provider Network connection failure because the Modem isnot allowed to connect to the Network Network connection failure because you are not identified asa subscriber to the service Network connection broken with an unknown cause Network connection failure due to use of invalid parameters Network connection failure caused by LLC or SNDCP failure Network connection failure ThurayalP Satellite Modem User Guide Solution The Modem authonsation has been removed by your Service Provider Modem IMEI isnot authonsed Contact your Service Providerto regain authonsed service Contact your Service Provider to receive authonsed service Your Service Provider should check the subscription entres in the Home Location Registry Powerdown ThurayalP and try again Ifthe problem continues contact your Service Provider Contact your Service Provider Powerdown ThurayalP and try again Ifthe problem continues contact your Service Provider Powerdown ThurayalP and try again Ifthe problem contin
34. gain authonsed service The Service Provider should check the subscription entres in the Home Location Registry Powerdown ThurayalP and try again If the problem continues contact your Service Provider Powerdown ThurayalP and try again Ifthe problem continues contact your Service Provider Powerdown ThurayalP and try again Ifthe problem continues contact your Service Provider ThurayalP Satellite Modem User Guide Number and Description 20 Network connection failure Too many failuresto activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol error received from network Power down and try again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack ofa response from the network Network connection failure due to a protocol enor Intemal software error Intemal software error ThurayalP Satellite Modem User Guide Solution This failu
35. ghter level of security on your ThurayalP 20 ThurayalP Satellite Modem User Guide L ijl ThurayalP orv K igh Speri Packet Data Commun rstinp wia Thiraya Security Management Screen SIM PIN Disable Enable If Enabled a prompt requests you to enterthe SIM PIN each time you power up the modem This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desired one enterthe current SIM PIN required and click the Save button Note If the SIM PIN code is incorrectly entered three times the SIM will be locked until the PUK Pin Unlock Key number is entered Consult your Service Providerif you do not have your PUK number Change SIM PIN If the SIM PIN is enabled and you would like to change the existing PIN click this link You will be required to enterthe Old PIN the New PIN and the New PIN again for confimation Lock Upon SIM Change When this setting is enabled you must entera security code when the terminal powers up with a new SIM Restricted Administrative Access When Restricted Administrative Access is enabled protected web pagescan only be accessed after you enter a usema me and password The usema me isthe fixed string admin and the password isthe security code Change Security Code The security code is 12345 when shipped from the factory To change an existing Security Code click this link You will be required to enterth
36. gs providesthe current communications para meters Software Version Inteface Mode Public Network IP Address Private Satellite Modem IP Address Modem Intemational Mobile Equipment Identity IMEI Satellite Modem Media AccessControl MAC Addresses STATISTIC S SC REEN This screen provides you with an estimate of your data usage Data usage figuresare obtained by counting the bytes in the IP packets received by and sent from the ThurayalP terminal You can view both since poweron persession and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button ThurayalP ia THURAYA High Speed Packet Data Communication via Thuraya Statistics Screen W Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system Hughes assumes no liability if differences are found between data usage figuresand your actual bill 16 ThurayalP Satellite Modem User Guide CONNECTION MANAGEMENT SC REEN Accessible from the Main Menu the Connection Management Screen allows you to select Quality of Service QoS parameters separately for transmit and receive data Note that the 384Kbps selection requires an extemalantenna ThurayalP THURAYA Ava K High Speed Packet Data Communication via Thuraya Note An external antenna is required for c
37. he SIM card ThurayalP Satellite Modem User Guide Solution SM card may not be present Remove the battery coverand verify that the SM card ispresent SM card may be inserted inconectiy Remove SM card and make sure it isinserted according to the instructions in the UserGuide SM card may be damaged Visually inpectthe IM card and retum itto yourService Provider if damaged SM card contactsmay be dirty Clean the SM can contactswith a dry clotn If problem continues replace SM card with a known good SM cand If problem persss retum the unit to your Service Providerfor service Powerdown ThurayalP and try again SM card maybe damaged Visually inpectthe IM card and retum itto yourService Provider if damaged SM card contactsmay be dirty Clean the SM can contactswith a dry cloth Ifthe problem continues replace SM card with a known good SM card Ifthe problem persss retum the unitto yourService Providerfor service 33 Number and Description 3 SIM card accesshas been blocked Please contact your Service Provider 4 SIM card hasbeen impropeny changed during an active session Power down and try again 5 SIM card isnot responding Power down and try again 6A required data field is missing from the SIM card Please contact your Service Provider 7 Thissubscnberisnot allowed to connect to the network Please contact your Service Provider 34 Failure to accessthe SM card d
38. hoosing 384Kbps Transmit Rate Receive Rate 128Kbps Dedicated 128Kbps Dedicated Multimedia Disable w Fixed Rate Disable w Caution Selecting a new transmit or receive rate will disconnect any current connection and reconnect at the desa selected rate Connection Management Screen Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of Bandwidth values Multimedia Control Allows you to enable ordisable Automatic Repeat reQuest ARQ overthe satellite Typically ARQ an error control protocol fordata transmission is best disabled for voice orvideo traffic Fixed Rate Control Allows you to enable or disable fixed rate service over the satellite You can force the connection to match the requested QoS If disabled the best streaming rate possible up to and including the selected rate will be allowed If enabled the terminal will not set up a connection unless the requested rate is available from the network Remember to click Apply to save any changesor they will be lost ThurayalP Satellite Modem User Guide 17 STATUS SC REEN The Status Sc reen displayed in a separate window provides you with a constantly updated flow of dynamic information and a concise summary of the ThurayalP status ThurayalP THURAYA k Network Status Aoquiring Network Signal Quality 38 0 Signal Strength 32 0 Satellite Antenna Type Passive External Battery Stat
39. i connection While ThurayalP operates very simila ly to other data modemsthat you may be familiar with there are a few important operating differencesto note Please read this user guide carefully to understand allthe aspects of operating your ThurayalP First Time Set Up This section guides you through the process of setting up and configunng your ThurayalP for the first time The steps presented should be followed in the order given When you are finished your computer and modem will both be set up and ready to use Unpac king Unpackthe modem and accessory box items ThurayalP Satellite Modem AC Mains Power Adapterand cable 100 240V AC Universal AC power plug travel adapter Rechargeable Lithium lon Battery pack Ethemet cable do not use cross over cable USB cable CDROM User Guide this document Your Service Provider will supply a Subscnber Identification Module SIM ThurayalP Satellite Modem User Guide 1 Software Installation and Configuration YourPC must support an Ethemet USB or Wireless LAN interface to operate with ThurayalP The CD ROM contains USB drivers for Windows 2000 XP Vista and MAC OS10 3 and lateroperating systems If you intend to use the ThurayalP with a USB connection please insert the CD ROM into the computer and follow the instructionsto install the USB driver MAC users will also need to cany out the following steps after the USB driver install completes 1 plug in USB cable
40. ing the old fix The Modem will rea cquire the connection If the problem continuesand a new connection cannot be made contact your Service Provider Venfy that the Modem hasan open view of the sky to geta GPS fix If the problem continues contact your Service Provider The Thura yalP terminal will acquire a new GPS location and connection Do not power off the terminal Allow the terminal to cool down Allow the terminal to cool down Attach an approved high gain extemal antenna to the teminal to obtain the highest strea ming rate 43 Glossary ThurayalP APN Access Point Name APNscan be assigned to each extemal network interface to allow communications among multiple Intemet Service Providers ISPs If use of multiple ISPs is required in your network on ThurayalP wMMI Network Settings screen you can enable APN and enterthe value supplied by your Service Provider DHCP Dyna mic Host Configuration Protocol DHCP isa communications protocol that lets network administrators manage centrally and automate the assignment of IP addressesin an organization s network With use of the Intemet Protocol each machine that can connect to the Intemet needsa unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the
41. it between the doorand the enclosure with no pinch points visible Once a good seal has been made screw the retaining fastener into the enclosure until hand tight The ThurayalP ships with the battery preinstalled however if needed install the battery in the compartment pictured in Step 1 Plug in Powercable and charge the battery for at least three hours DC PowerJack STEP 3 OBTAIN INMAL GPS USING THE ThurayalP ai Put the ThurayalP outside on a flat surface with a clear view of the sky away from building treesand other obstructions Power up Satellite Modem by pressing the Power button Once powered up ThurayalP will automatically attempt to locate itself using GPS This ma y take up to five minutes The small GPS satellite icons on the displa y shaded area in the picture below show how many GPS satellites are in view at any given time You need all three satellite iconsto be on solidly to obtain a GPS fix If any are missing or flashing then the GPS signal is being blocked BENI Li t HHH he dh H 4414 Hed Ertl 111 reel kali MM Hiid L NA a 11 41 Li Hd Hd bea k ditt did ef diodibafodfe 4 4 ki Let ae 4 pH AAA Titi t e a ba aa bad A baba Labio A b he ea 444444 NN ETENN TET i bid GPS Satellite Icon Location on Display _ ThurayalP Satellite Modem User Guide 3 When the GPSicon stops flashing then ThurayalP has successfully updated its GPS position STEP
42. mal software error The connection between Teminal Equipment and Mobile Terminal hasbeen removed or The interface cable between Teminal Equipment and Mobile Terminal is not plugged in propeny The GPS fix is invalid or ThurayalP is unable to obtain the valid GPS fix Network connection failure due to invalid position Solution SIM card was incorrectly programmed The SIM card must be replaced by another from your Service Provider Powerdown ThurayalP and try again If the problem continues contact your Service Provider Remove and reinsert the Interface cable from both the PC and the ThurayalP When done reboot the ThurayalP Venfy that the Modem hasan open view of the sky to geta GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider ThurayalP Satellite Modem User Guide Number and Description 101 This user was detached by the network Trying to reattach 103 Network connection failure PLMN isnot allowed Reacquinng connection 104 Network connection failure LA is not allowed Reacquiring connection 105 Network connection failure Roaming isnot allowed Reacquinng connection 106 Network connection failure Mobile Terminal implicitly detached by the network Reacquirng connection 107 Network service isnot avalla ble Network resourcesnot avalla ble Reacquiring connection
43. n the Intemet If Static IP addressing isenabled on ThurayalPwMMI Network Settings screen you must enteran IP address supplied by your Service Provider in the Static Public Network IP Address field that follows Status Code A number which uniquely referencesan event or condition ina hardware or software system In ThurayalP if there isa fa ult detected the statuscode and a descnption are displayed atthe bottom ofthe Modem wMMI Home and Status screens ThurayalP Satellite Modem User Guide 45 Index addresS 14 22 40 48 49 Administrative ACCESS w 23 antenna ii iv v 6 7 11 12 16 18 20 27 28 29 33 34 47 49 APN oia 21 22 45 48 ARO aaa 19 audio pointing indiCator 13 backlig hting ooommmm 28 battery iii 3 9 12 13 14 20 21 31 32 35 36 46 battery dO OT rrrrrrrrrrrrrrree iii 3 browser 2 5 8 14 30 32 33 34 browser URL addressS 5 COMPASS 5 16 32 33 Connect button 9 13 34 connection profiles 16 data USAGE cococcccccananananannanos 17 18 DINE 21 22 34 48 AETS oana iia 2 elevation anglE eeeerereresores 6 Ethemet 1 2 4 30 48 extemal POWEL 0e 13 21 fault COQE S aranin 31 Fixed Rate crano 15 19 GPS 2 3 4 5 7 8 9 10 13 16 28 29 33 41 43 44 46 48 hearng aldS ccccccccccccncnnnnnnnoss I
44. nection profiles GPS The display includesthe GPS receiver state On Off GPS satellites visible GPS validity compass direction and antenna angle To obtain a GPS fix make sure there are at least three visible satellites reported Once a GPSposition is obtained the ThurayalP will provide the compass direction and degrees of elevation to the satellite This information is used in the pointing operation descnbed earlier PROPERTIES SC REEN The Properties screen displays a summary of current communications parameter settings You can also use this screen to do the following Restore Factory Defaults Reset Terminal Power Off Terminal Upgrade Modem Software a link to the upgrade website ThurayalP n THURAYA High Speed Packet Data Communication via Thuraya Reset Terminal Power Off Terminal Properties Screen About Restoring Factory Defaults When you click this button the restore message confirmation screen infoms you that the terminal is about to reset to factory defaults Restonng the factory defaults retums the ThurayalP settings to their onginal just out of the box state This does not change the secunty code orSIM parameters Please exercise caution when proceeding If you invoke Restore Factory Defaults you will need ThurayalP Satellite Modem User Guide 15 to re enter any configuration information supplied by your Service Provider You must enterthe security code to complete the reset Current Settin
45. nto an outlet on a circuit different from that to which the receiverisconnected e Consult the dealeroran experienced radio TV technician for help Any changesor modifications not expressly approved by the party responsible forcompliance could void the user s authority to operate the equipment IV ThurayalP Satellite Modem User Guide Contents ThurayalP SAFETY INFORMATION ik tn nn nn nn nn n nn nn nn nn nn nn nn knn kannan anana anana annan l WARNING SYMBOLS USED IN THIS GUIDE oocoocconcnoncnnncnnncnnnnonaronaronaronnro nano nanenannncnns WARNINGS FOR THURAYAIP ccccecccesceceeeceeeeceseeeeeeeeeeeeeneeaueeeeueeuueeeeeseneeeeuaeenaneenes I C ONTEN conato V IN TRO DUC TION nasa 1 FIKST MME SE FE UP etwat tat kid ki kt ia a a e a a l ki ka a a l a a oak ke ka a a a a a l a a a e e 1 UNPACKING kl tb t tata tata taa ata ta tata taaa taa tata tteasateateaeoteaasaeesreaeoreaastsesteseossensseooounn 1 SOFTWARE INSTALLATION AND CONFIGURATION ceccceeeceeeceeeeeeeeeeeeeeeeeeeeeeeneeenseens 2 SETTING UP THE MODEM Lk k tt tate tta tata a ttatttattaaetaaetnastaasonassnasonnssnnssnnoonnsonnsonnsonnonnn 2 STEP 1 SIM INSERTION ccccccecceccecceccecceuceeeeusuusaueaueausauseuseuseueeuceueeeuseusensauness 3 STEP 2 POWER CONNECTION AND BATTERY CHARGING icecceccecceceeeeeeeeeeeeeneeness 3 STEP 3 OBTAIN INTIAL G PS USING THE Thura yalP oooccccccccccononcccnnnnnnnnnnnos 3 STEP 4 DATE ONNEC TION S orinal el a a al nan kk nna 4 STEP 5 PO
46. ordance with local electncal codes Do not operate during Hectrical Storms Operation of ThurayalP during electric al storms may result in severe personal injury or death Disconnect ThurayalP from computer and store unit indoors if lightning is anticipated in the area of operation General Handle your ThurayalP with care The enclosure is weather resista nt per IEC 60529 IP55 However do not submerge the unit or expose it to severe rainstorms Avoid exposing your ThurayalP to extreme hot or cold temperatures The operating temperature range of ThurayalP is 10 C to 55 C Avoid placing your ThurayalP close to cigarettes open flames orany source of heat Changesormodifications to ThurayalP not expressly approved by Hughes Network Systems could void your authonty to operate this equipment Use a soft damp cloth only to clean your ThurayalP To avoid impaired Modem perfomance please ensure your ThurayalP s antenna isnot damaged orcovered with foreign materal like paint or labelling When inserting the SIM do not bend the SIM ordamage the contactsin any way When connecting the interface cables do not use excessive force ThurayalP Satellite Modem User Guide A In the vicinity of blasting work and in explosive environments Never use ThurayalP where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly
47. ough pointing is accomplished use the Signal Strength meter described below to optimise the pointing direction Signal Strength This blue bar movesto the right asthe signal received from the satellite gets stronger The numeric display to the right of the barissimply a digital representation of the bar The orange peak hold baratthe end of the blue bar identifies the highest signal strength measured dunng antenna pointing and will help you optimise the pointing direction Use this displa y when fine tuning ThurayalP s Onentation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Exit Pointing Select this button to leave the screen afteroptimum signal strength hasbeen achieved This action will take you to the Home screen on the wMMI Status Status codes see end of guide fora list 26 ThurayalP Satellite Modem User Guide Upgrading THURAYAIP Should a ThurayalP Modem software upgrade become available you can complete the upgrade process yourself The software can be downloaded directly from the Intemet using any available access method including ThurayalP UPGRADING SOFTWARE In orderto upgrade software you must first connect to the Intemetand follow the steps listed below l 2 10 Connect your PC Notebook to the Intemet using ThurayalP satellite service wired LAN ordialup connection Go to www thura ya com orus the Upgrade link
48. re Address If this button is selected the Modem uses the IP address you enter in the Static Public Network IP Address field You should checkthisboxand enteran IP address only if directed to do so by your Service Provider DNS Obtain DNS Address Automatically If this button is selected ThurayalP uses a Primary Host Domain Name Service DNS automatically assigned by the network during the period when the Modem connectsto the network Sta tic ally Configure Address If this button is selected the Modem usesthe DNS address you enter in the DNS Address field You should check thisbox and enteran IP address only if directed to do so by your Service Provider APN Selection If use of multiple Intemet Service Providers is required you can modify the current Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider The choicesare the following Strea ming C BR Refill lt BLANK gt enterthe desired name and Disabled SAVE CANCEL If you want the values you have entered to be processed click the SAVE button exitthe wMMI and reboot your computer You will also need to tum ThurayalP off and then on again so that the new settings can take effect If you want the values you have entered to be ignored click the CANCEL button and the Network Settings remain asthey were with no reboot required SEC URITY MANAGEMENT SC REEN The Secunty Management screen allows you to impose a ti
49. re may occurbecause of a weak signal due to obstructions or geographic position such asextreme latitude or longitude Contact your Service Provider to venfy coverage for your location Power down ThurayalP and try again Ifthe problem continues contact your Service Provider The Service Provider should verify that you have the correct network settings Powerdown ThurayalP and try again Ifthe problem continues contact your Service Provider Powerdown ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again Ifthe problem continues contact your Service Provider 3 Number and Description 26 SIM card eror IMS field islongerthan 8 bytes and is invalid Please contact your Service Provider 27 GPRS software intemal failure GPRS stack message subscription failure Please contact your Service Provider 28 Terminal Equipment hasbeen disconnected from the Mobile Terminal Please esta blish the connection 29 Network access blocked GPS fix is too old Powerdown and try again ThurayalP will attempt to reacquire connection after receiving a new GPS fix 30 Network service is not available Invalid position for selected LAI Please power down and contact your Service Provider 38 SM card may have been programmed incorrectly Inte
50. rect information and try again 122 Network connection failure Rejected by GGSN Please re enter User ID Password and try again 123 Network connection failure Requested QoS rejected by network Please modify parameters and try again 124 Network connection failure Invalid transaction id Reacquining connection 125 Network connection failure Unknown Session Managerenor Reacquirng connection 126 Network access blocked ThurayalP will attempt to reacquire connection 42 Network connection failure because the APN is missing orinvalid Network connection failure due to rejection by the GGSN Network connection failure because the requested QoS was rejected by the Network Network connection failure due to inva lid transaction ID Network connection failure due to unknown session manager enor Network connection failure because network access is blocked Solution Contact your Service Provider to get the correct network settings Venfy that your Service Provider UseriD and password are correctly seton the Network Settings screen If they are correctand the problem continues contact your Service Provider Modify the QoS settings and try again If the problem continues set all QoSsettingsto the default values and try again If the problem continues with the default values contact your Service Provider If the problem continues contact your Service Pro
51. resources Reacquirng connection 117 Network connection failure PDP rejected for unspecified reason Reacquinng connection 118 Network connection failure Service option temporanly out of order Reacquinng connection 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User initiated PDP deactivation Network service not available Cause unknown Network connection failure due to insufficient resources Network connection failure unknown cause Network connection failure because service option is temporanly out of omer Network connection failure The Modem was powered down while connected to the network ThurayalP Satellite Modem User Guide Solution If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down You will generally not see this code In orderfor you to deactivate the PDP you must power down the teminal If the problem continues contact your Service Provider 41 Number and Description 121 Network connection failure Missing or invalid APN Please provide cor
52. t of the antenna when system is operational ThurayalP Satellite Modem User Guide Quick Reference ThurayalP This section servesasa reference guide identifying the key operational aspects of using the ThurayalP system and the Controls and Indicators on ThurayalP and theirfunctions Global Positioning System Operation The ThurayalP contains an integrated Global Positioning System GPS receiver that is used to provide location information GPS location information is required for system access and the reception of a new GPS location is attempted automatically every time ThurayalP is powered on For optimum GPS signal reception make sure ThurayalP is positioned in a roughly horizontal placement Since GPS receivers must see a large part of the sky without obstructions from buildings mountains ortrees it may be necessary to take your ThurayalP out to a clearspace to obtain a new GPSlocation It may be possible to obtain a new GPS location in a less favourable circumstance but the time to completion ma y be longer Once updated ThurayalP remembers your location so the unit can be relocated to a more convenient working area such asinside a build ing by a window facing toward the satellite Once you have established a session on ThurayalP you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location foran extended penod of
53. the new rate selection If the rate selection did not change asa result of the selection then no PDP context change occurs REC EIVE SIGNAL STRENGTH DISPLAY The lower row of the LCD isdedicated to RSSI signal strength information This is used to monitor incoming signal strength from the Thuraya satellite and permit pointing or re pointing to occurat any time during operation The display provides both a graphical and digital indication of the signal strength The digital RSSI indication consists of a value between zero and 99 The graphical RSSI indication isa 50 element bar graph of the RSS The RSSI display updates rapidly for at least five minutes aftera satellite signal hasbeen acquired orreacquired Afterthat acquisition the RSS display may be updated less ra pid ly to conserve power if the modem is running on battery Hint If the rate isreduced to save power the rapid RSSI update mode can be re enabled for 5 minutes if you short press the Modify button while the status displa y is present Audible Pointing Indic ator An audible pointing indicator providesan audible representation of the signal strength dunng antenna pointing When on the indicator emits pointing tones that increase in tempo asthe pitch increases If the Satellite isnot found one tone isfollowed by a pause The indicator always defaults to off when the unit powers on Use a short press of the Connect button to toggle the audio pointing indicatoron and off
54. ty and protection read this entire userguide before you attempt to use ThurayalP Satellite Modem In particular read this safety section carefully Keep this safety information where you can referto if necessary Waming Symbols Used in this Guide This section introduces the various types of wa mings used in this document to alert you to possible safety hazards A A WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the waming instructionsto avoid injury to eyesorother personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the waming instructionsto avoid personal injury DANGER Electnc shock hazard Where you see this alert symbol and DANGER heading stnctly follow the waming instructions to avoid electric shock injury or death ThurayalP Satellite Modem User Guide Wa mings for THURAYAIP A Do notstand in front of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head orother body parts in front of the satellite antenna when system is operational Maintain a distance of one meteraway from the front of ThurayalP s antenna Properly ground the Antenna Failure to properly ground the optional extemal antenna may result in severe personal injury ordeath Do not attempt to ground the optional extemal antenna unless you have the skills to do so in acc
55. ue to too many failed attempts with an invalid PIN You replaced a SIM card with another afterthe Modem was tumed on Hardware failure to accessthe SIM card Absence ofa required data field on the SIM card Network connection failure because the user is not allowed to connect to the Network Solution This occurs after 3 failed attempts to enter the PIN The SIM card islocked Enterthe PUK to unlock the SIM card The SIM card must be replaced when the unit istumed off Make sure the unit istumed off before replacing the SIM Powerdown ThurayalP and try again SM card may be damaged Visually inpectthe IM card and retum itto yourService Provider if damaged SM card contactsmay be dirty Clean the SM card contacts with a dry cloth If problem continues replace SM card with a known good SM can If problem persss retum the unit to your Service Providerfor service SM card wasinconectiy programmed and ismissng one or more required fields The SM card must be replaced by anotherfom your Service Provider Your authonsation has been removed by your Service Provider SIM card IMSI is not authonsed Contact your Service Provider to regain service ThurayalP Satellite Modem User Guide Number and Description 8 This terminal is not allowed to connect to the network Please contact your Service Provider 9 This user has no subscription service is not allowed Please contact your S
56. ues contact your Service Provider 35 Number and Description 14 Network connection failure User authorisation failed Please contact your Service Provider 15 Network connection failure Service option not supported Please contact your Service Provider 16 Network connection failure Service option not subscnbed Please contact your Service Provider 17 Network connection failure N SAPI hasalready been used Powerdown and try again 18 Network connection failure Regular PDP deactivation by network Power down and try again 19 Network connection failure SM network failure Power down and try again 36 Network connection failure because the userisnot authonsed for service Network connection failure because the service option Isnot supported Network connection failure because userwasnot subscribed to the service option Network connection failure because network assigned an N SAPI that is already being used The connection was deactivated by the Network Connection failure due to the network Session Manager SM Solution Contact your Service Provider to regain authonsed service Your Service Provider should check the subscription entres in the Home Location Registry Contact your Service Providerto regain authonsed service The Service Provider should check the subscription entres in the Home Location Registry Contact your Service Providerto re
57. up profile from a drop down list including Standard and three custo miza ble strea ming profiles Each strea ming profile can be customized by name multimedia mode fixed rate mode transmit rate and receive rate Select the Save button to implement your modifications POINTING SC REEN The antenna pointing step can be enabled using the Antenna Pointing option on advanced settings screen described above When this option is enabled the ThurayalP will stop in a pointing mode pnorto accessing the network after powering up Thiscan be useful when optimal pointing is important such as with fixed installations using an extemal antenna ThurayalP THURAYA K High Ap si Darkel Cata Casas inn wia Tira a Pointing Screen ThurayalP Satellite Modem User Guide 25 The pointing screen hasa signal strength bargraph and numenc value to assist in accurate antenna pointing The green bar identifies the signal strength measured during antenna pointing and will help you optimise the pointing direction Note that obtaining the highest signal strength possible will ensure that you have an optimum connection to the network GPS Receiver On Off GPS Satellites The number of satellites visible to the unit GPS Validity Invalid Stored or Valid See the Global Positioning System Operation section for more details on GPS Point Antenna to These Settings Compass Direction and Antenna Angle to help orient ThurayalP toward the satellite Once this r
58. us Charging Battery Level Status This page automatically refreshes Status Screen This displa y gives you a summary of current Satellite Modem system configuration and performance When the Status Window is open its information isupdated every minute Note that if you are running on battery power your available operating time will be reduced Network Status Providesthe status of the network connection Signal Quality This bar graph displa ys satellite signal quality Signal Strength Use this display to monitor incoming signal strength from the satellite and permit pointing or re pointing to occurat any time during operation Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a problem with your ThurayalP Satellite Antenna Type Use this display to determine which satellite antenna isin use The standalone terminal will use its intemal antenna Optional extemal antennas active and passive can be hooked up to the ThurayalP forconvenience and higher performance See your service provider regarding these accessones 18 ThurayalP Satellite Modem User Guide Battery Status On battery charging orcharged Battery Level This bar graph provides an indication of remaining battery capacity e Green nonnalindication of battery level
59. vider If the problem continues contact your Service Provider Network access is blocked The network will send the Modem a timer value and the Modem will attempt to connect again when the timer is complete If the problem continues contact your Service Provider ThurayalP Satellite Modem User Guide Number and Description 127 Network access blocked Radio priority Is less than threshold ThurayalP will attempt to reacquire connection 128 GPSfixistoo old Modem will attempt to reacquire connection after receiving a new GPS fix 129 Network access blocked GPSlocation may be too old If condition does not clear please obtain a new GPS location 130 Network access unavailable GPS location needs updating 131 Battery temperature too high 132 Terminal temperature too high 133 An extemal antenna is recommended to achieve the requested data rates Network accessis blocked due to the user s priority Notification of a GPS fix during or after Network connection procedure GPS fix may be too old GPS fix istoo old The battery is too hot The terminal is too hot The 384kb ps streaming data rate requiresan extemal antenna ThurayalP Satellite Modem User Guide Solution You are blocked from Network access due to your network priority If the problem continues contact your Service Provider A new GPSfix was obtained during the connection process supersed
60. you must switch the invalid changed Modem off and on again to have accessto another 10 retnes If you forgot the Secunty Code contact your Service Provider ThurayalP Satellite Modem User Guide 29 The SIM PIN code appearsto be invalid ThurayalP cannot locate itself using GPS The Signal Strength meteron the pointing screen doesnotchange when moving the antenna ThurayalP cannot find the satellite ThurayalP cannot accessthe intemet after successful pointing 30 The code may If the SIM PIN is blocked contact have been your Service Providerto obtain the changed PUK PIN Unlock Key code Enter the PUK when prompted No signal or weak Make sure no obstuction is blocking signal the GPSantenna and that the Modem hasa clearview ofatleast 3 4 of the sky Make sure that you do notplace yourhand oranotherobject overthe main antenna radome Determining GPS Wait for 5 minutes Switch the position can take Modem off and on again up to 5 minutes The Modem is The antenna switch is automatic if configured to use you have connected a GPS an extemal GPS antenna make sure it can see the antenna full sky Java not enabled Enable Java applicationson the on the browser browser Rough pointing not Follow the instructions in the User completed Guide to correctly complete correctly rough pointing No signal or weak Make sure no obstuction is bloc king signal the satellite sgnal Make sure thatthe Mod

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