EPAD™ - EPoS Traders
Contents
1. 17 die detent Di d d D Rate te d a d e 19 Specifications ecce eene Quae ede ede dece qa de dude Sa dede Qi 19 ThinClient Support eere vede eei ei e Nene eee ete eee 22 5 m 23 Care 24 Technical Supporter EYE ER ES RE Ye EVO FER EE Y 26 Mailing Address osi ie Ee XR een rne xe n 26 ePad ink FCC 27 CE COMPOPIMIEY wick 28 CB Safety Certification mne 28 Part Il IntegriSign Desktop User 38 E A 38 cci rp reta te t qe tee de d te A 38 Trademarks oo nigra qned nequ M qute qe ze qd qi M qi S d d i du e de Qt 38 BEI T IEEE 39 2 Where to find information 1 1 1 11 39 2 1 IntegriSign Desktop Help 39 3 Installing Uninstalling IntegriSign 40 3 1 Before you begin senes 40 3 2 Installing the ePad device2. 40 3 3 Running IntegriSign Desktop 41 3 4 Known Installation 55 A 42 3 5 Uninstalling IntegriSign Desktop 42 4 Preferences oit bere nat 43 4 1 IntegriSign Desktop Configuration 44 4 2 Creating User Profile 45 4 3 Setting other 46 5 IntegriSign Desktop 2 0 4 4 46 5 1 OVerVIGW deni tank hende de dedi hte Re ne Dena d da da nia dios 47 PART Introduction About the ePad electronic signature product family ePadLink electronic signature pads ePad are pen input devices that capture hand written signatures for use in PC applications The ePad product family is by far the most durable and flexible in the market Designed to mimic the natural feel of signing on paper the ePads can be used on the desktop yet are small and light enough to take on the road Forms requiring signature approvals can now be completed and stored electronically For secure transactions the details of a signature can be analyzed to confirm the identity of a signer With the ePad product family it s easy to add signatures to electronic documents anytime anywhere The standard ePad The standard ePad is designed for basic
3. To install the software to run your ePad i d follow these instructions Insert the ePadLink CD ROM in the CD ROM drive on your computer e Follow the instructions on the screen e Click the Finish button to close the Wizard and complete the installation Manual ePad i d software installation If the InstallShield Wizard does not begin automatically when you insert the ePadLink CD ROM follow these instructions e Insert the EPadLink CD in the computer s CD ROM drive e Click the Windows Start button and click on Run e Type d setup exe where d is the letter representing your CD ROM drive in the Open text box and then click the OK button e Follow the instructions on the screen to complete the installation ePad i d and ePad i d Pro hardware installation IMPORTANT You must install the required software drivers before connecting the ePad i d Connecting the USB Cable After installing the software drivers follow these instructions to connect the ePad i d USB cable to an available USB port on your computer Locate an available USB port on your computer and connect the ePad i d USB cable into it e The necessary drivers for the ePad i d should automatically detect the ePad i d NOTE If you have NOT installed the software Windows will not recognize the ePad i d e During the installation Windows may prompt you to insert the original Windows installation CD You must insert the Windows installat
4. To successfully install Integrisign Desktop on Win NT 4 0 and later the system should be upgraded with Win NT service pack 4 or later For MS Office If MS Office is not loaded properly some files may not be installed properly To rectify this load MS office properly and then repair IntegriSign Desktop by choosing the Repair option in the IntegriSign Desktop installation If any other problem arises please contact EPadLink 3 5 Uninstalling IntegriSign Desktop To uninstall IntegriSign Desktop Go to Start gt Settings gt Control Panel gt Add Remove programs You will find IntegriSign Desktop listed select IntegriSign Desktop and follow the instructions to uninstall the software Signatures that have been placed into documents are not removed Note Deleting the IntegriSign Desktop folder directly will not uninstall the software completely ePad Product Family User s Guide 4 Preferences The IntegriSign Desktop Preferences window can be invoked from Start gt Programs gt IntegriSign Desktop gt Preferences Manager or by clicking Preferences button from the sign pad window IntegriSign Desktop Preferences facilitates creation of profiles using the Create button Signer Name John Doe Org Unit Marketing Organization WayForward Technologies City San Jose State CA US United States The Pen Color set is reflected only for the profile for which it is set You also can set the details like Nam
5. 9 Installing the ePad Serial from CD ROM 9 Installing the ePad USB and ePad II from CD 10 Installing the ePad USB and ePad II 10 Installing the ePad USB and ePad II 10 Installing the ePad i d and ePad i d 11 Automatic software installation 11 Manual ePad i d software installation 11 ePad i d and ePad i d Pro hardware installation 12 Connecting the USB 12 Power Supply Janeen ve P edes 12 Capture Ready LED ioiii ar thu te aes pex 13 Installing the ePad ink and ePad ink 14 ePad ink and ePad ink Pro Software Installation 14 Installing the ePad ink and ePad ink Pro Device 14 Installing the ePad ink and ePad ink Pro drivers 14 Uninstalling ePadLink ePad Software 15 Installing th ePad ES que eerte ed te eee 16 Installing the ePad LS 16 Installing the ePad LS sss mme 17 Replacing the protective layer of the ePad 15
6. ICA and Windows Server 2003 Troubleshooting Having trouble Try the following tips to get your ePad up and running For Serial ePads make sure you are running 2000 or XP For USB ePads make sure you are running Windows 2000 XP or Vista Try restarting Windows Windows can be sensitive to its treatment of memory and resources Often restarting and or powering computer off and back on will clear up problems Check your connections make sure ePad is securely connected to the serial port or USB port After the installation check to see if the ePad is functioning at a lower level driver level Start Windows Explorer and browse to the c Program Files EPadLink ePad Diagnostic folder In there you should look in the corresponding ePad s folder for diagnostic tools for each ePad type For the serial ePad if you have infrared devices on the computer sometimes found in laptops disable them prior to installation You can always enable these infrared devices after the ePad is successfully installed It may be necessary to disable any serial devices before installing the ePad Serial version Like the IR devices you can re enable the serial devices after the successful installation of the ePad Serial More information can be found online by going to www epadsupport com clicking on FAQs Frequently Asked Questions Care and Maintenance ePadLink Signature ePads are durable and will last for many years Prop
7. e Single unit with drivers only plus European plug set for units with power supplies Compatibility models Windows 2000 5 4 XP and Vista Actuator Type ePad POS Optimized for ball point over paper e models USB and Serial Optimized for ordinary passive tethered stylus Software Standard configuration Drivers for entire I ncluded ePad family and IntegriSign signature suite Drivers only configurations available Report Rate EPadll ePad ink Pro ePad i d Pro ePad LS 100 to 400 reports second other models 100 reports second Resolution Standard ePad and ePad POS 300 counts per inch e ePad i d and ePad i d Pro 300 dpi touchpad 500dpi fingerprint sensor e ePad ink ePad ink Pro and ePad LS 300 dpi touchpad Encryption e ePad ink Pro ePad i d Pro 125 192 and 256 bit AES 64 bit DES and 192 bit triple DES 3DES e ePad LS 256 bit AES optional Display Size Resolution ePad ink ePad ink Pro and ePad i d Pro 320 H x 240 V pixels 3 8 diagonal screen and 300 ePad LS Full Color 5 7 diagonal LCD Signing area 4 5 x 3 5 Z Axis Levels of ePad USB Serial ePad POS and ePad i d pressure 128 levels of pressure Hardware RS232 Serial port or USB port for Interface respective models The ePad i d ePad i d Pro ePad ink ePad ink Pro ePad LS and ePad are USB only P
8. ePadLink s Semiconductive technology with advanced features such as user definable report rates up to 400 RPS and unique serial ID the ePad provides higher signature definition and biometric repeatability Optimized for use with a passive stylus the ePad II is compatible with IntegriSign Signature Software Suite and proprietary applications in Windows 2000 XP and Vista ePad ink Pro Taking the legacy of the ePad ink to the next level this latest addition to the ePad product family comes jam packed with features such as Unique Serial ID bi directional communications replaceable protective screen film for increased durability and USB connectivity for deployment flexibility The ePad ink Pro comes with a powerful new processor and a staggering 16 MB of flash ePad i d Pro This new addition to the ePad family combines the powerful features of the ePad ink with the biometric capability of the ePad i d Moreover this ePad leverages the ePad ink Pro s powerful hardware platform which offers features such as Unique Serial ID replaceable protective screen film and USB connectivity ePad LS ePad LS with a best in class full color LCD display and ergonomic design is perfect for capturing handwritten electronic signatures in high volume customer applications Providing signature data encryption and increased pad surface durability via a new fortified field serviceable writing surface ePad LS includes a bi directional pressure s
9. electronic signature capture It is light weight and self powered via a USB or a Serial RS232 port This is ePadLink s standard model and has been implemented in hundreds of applications and environments where electronic signature is necessary The ePad POS This Point of Sale version is fully equipped for retail transactions and other receipt signing applications Like the standard ePad it uses the VersaPad Semiconductive technology in its signing area It is optimized for use with a ballpoint pen tethered to the ePad or passive stylus The ePad POS is the ideal pad for paper receipt signing It comes in Serial and USB versions The ePad ink The ePad ink allows electronic signature capture with interactive visual feedback via LCD It is based on a ITO resistive touchpad technology The 3 x 2 2 300 d p i screen is stylish and allows for powerful integration flexibility in any environment with its bi directional communications capability USB and Serial RS232 versions are available The ePad i d With the ePad i d you can capture signatures and perform fingerprint capture and verification The fingerprint sensor is a CMOS active capacitive pixel sensing technology that is capable of 500 dpi image resolution and capture rate of 14 frames seconds ePad 1 The next generation of electronic signature technology from ePadLink Inc ePad provides increased security and performance for mission critical applications Integrating
10. event of the discovery of any material failure of the Software to comply with the warranty of Section 7 2 above ePadLink sole liability and your sole remedy shall be at ePadLink Option either i return the License Fee or ii repair or replacement of the Software provided however that ePadLink received written notice of such failure within the Warranty Period b Upgrades Bug Fixes and New Releases ePadLink shall make available to you updates upgrades bug fixes and new versions of the ePadLink Software collectively Updates which ePadLink generally releases to its customers from time to time 9 Indemnification a Infringement Indemnification by ePadLink ePadLink shall indemnify defend and hold you harmless from any claims demands liabilities losses damages judgments and all costs and expenses related thereto including reasonable attorneys fees to the extent resulting from any claim that the Software or any portion thereof or your use thereof infringe or violate any copyright patent trade secret license or other proprietary right of a third party In the event that the Software or any portion thereof is held to constitute an infringement and its use is enjoined ePadLink shall have the obligation to at its expense i modify the infringing portion of the Software without impairing in any material respect the functionality or performance so that it is non infringing ii procure for you at ePadLi
11. for the foregoing infringement claims you shall indemnify and hold harmless ePadLink and any Third Party Developers their directors shareholders officers agents and employees harmless from and against any claims demands or causes of action whatsoever including without limitation those arising on account of your modification or enhancement of the Software or otherwise caused by or arising out of or resulting from the exercise or practice of the license granted hereunder 10 Limitation of Liability a Consequential Damages Waiver YOU ACKNOWLEDGE AND AGREE THAT THE CONSIDERATI ON WHICH EPADLINK IS CHARGING HEREUNDER DOES NOT INCLUDE ANY CONSIDERATION FOR ASSUMPTION BY EPADLINK OF THE RISK OF YOUR CONSEQUENTIAL OR INCIDENTAL DAMAGES WHICH MAY ARISE IN CONNECTION WITH YOUR USE OF THE SOFTWARE AND DOCUMENTATION ACCORDINGLY EPADLINK AND ANY THIRD PARTY DEVELOPERS SHALL NOT BE LIABLE FOR ANY LOSS OF USE INTERRUPTION OF BUSINESS OR ANY SPECIAL INCIDENTAL EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING LOST PROFITS REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE STRICT PRODUCT LIABILITY OR OTHERWISE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES b Limitation of Liability SUBJECT THE INFRINGEMENT INDEMNIFICATION PROVIDED FOR SECTION 9a OF THIS AGREEMENT EPADLINK AND ANY THIRD PARTY DEVELOPER S AGGREGATE LIABILITY TO YOU UNDER ANY CLAIMS ARISING OUT O
12. the screen If the ePad installation doesn t automatically start you can install the drivers manually by clicking the Windows Start button and clicking on Run d setup exe where d is the letter representing your CD ROM drive in the Open text box and then click the OK button Follow the instructions on the screen to complete the installation Installing ePad USB and ePad ll from CD There are 2 steps to install ePad software e Install ePad device e Install ePad software drivers Installing the ePad USB and ePad ll device Plug ePad device into an available USB port Installing ePad USB and ePad ll drivers Insert CD ROM and follow the instruction to complete the installation of ePad software drivers If the software installer does not automatically start please perform the following steps e Run setup exe from the CD ROM To do this click START gt RUN e Type d setup exe where d is the letter representing your CD ROM drive in the Open text box and then click the OK button e Follow the instructions on the screen to complete the installation After the installation of ePad ink software drivers is complete the programs wil be under START gt PROGRAMS gt EPADLINK gt EPAD Installing the ePad i d and ePad i d Pro Automatic software installation IMPORTANT Do not plug in the ePad i d or ePad i d Pro to the host computer until you have successfully installed the software drivers
13. F THIS AGREEMENT SHALL NOT EXCEED THE LI CENSE FEES PAID TO EPADLI NK PURSUANT TO THIS AGREEMENT 11 Software License Agreement Europe Africa And Middle East Important Notice To Customers This product contains copyrighted computer programs which are the inalienable intellectual property of ePadLink This software is both integrated within the product and also contained on the accompanying data carrier The purchase of this product from your dealer does not include ePadLink Software or any associated rights of usage ePadLink grants you the user the right to use the software solely in accordance with the conditions of this Agreement By purchasing this product you agree to the terms of this license 12 Third Party Beneficiaries This Agreement is an agreement made expressly for the benefit of any Third Party Developers and any Third Party Developers shall be third party beneficiaries to this Agreement It is the express intent of ePadLink and you that each of you intends to benefit such Third Party Developers by this Agreement to enable such Third Party Developers to enforce the provisions of this Agreement In their enforcement of the provisions of this Agreement the Third Party Developers shall be entitled to all rights protections and remedies of ePadLink under this Agreement 13 Miscellaneous This License is governed by the laws of the United States of America and the State of California Your rights and obligations under thi
14. Other IntegriSign Desktop preferences include signature appearance Show with Signature You can select signature details like Name Date Logo etc to be displayed below the signature in a signed document simply by checking the respective boxes 5 IntegriSign Desktop Plug ins The core utility of IntegriSign Desktop is to facilitate signing of electronic documents for authentication IntegriSign Desktop plug ins are the add on software modules installed as part of the IntegriSign Desktop software installation The applications include MS Word MS Excel MS Outlook and Adobe Acrobat The User documentation for IntegriSign Desktop Plug ins can be found in the IntegriSign Desktop program group Click on Start gt Programs gt IntegriSign Desktop gt Documentation The reasons for using the IntegriSign Desktop plug in in an application are e Facilitate signing of the document with your personalized handwritten signature e To protect the integrity of the document after signing it e Establish who signed the document along with the place date and time 5 1 Overview An IntegriSign Desktop plug in allows you to create a document and sign it electronically with your handwritten signature using ePad device The plug in facilitates e Signature Capture The signature trace is captured and stored on the electronic document in a signature object e Content Hashing The signature object is bound to the conte
15. S software drivers is complete the programs will be under START gt ALL PROGRAMS gt EPADLINK gt EPAD Replacing the protective layer of the ePad LS order to increase the lifespan of the ePad LS signature sensor and LCD a replaceable film is employed to protect the signing area The film protects the LCD and sensor called ITO The protective film may however become worn out after prolonged use To ensure continued reliable use of the ePad it is necessary to replace the protective film when it becomes worn out To replace the protective film please follow these steps Remove bezel by pushing on the button located below the front area of the ePad LS Apply direct force to release bezel With your fingers and starting from the upper right corner peel off the old protective layer Install new protective layer making sure dovetails align in their seats and the edges are secure You can run your finger around the edges of the protective layer to ensure the protective layer is not out of place Snap bezel back in place Miscellaneous Specifications Technology ePad USB Serial ePad and ePad POS VersaPad Semiconductive ePad i d VersaPad Semiconductive and Capacitive Fingerprint ePad ink ePad ink ePad ink Pro ePad i d Pro and ePad LS ITO resistive analog touchpad Models Three package configurations available Single unit with IntegriSign and drivers e Single unit with drivers only
16. ace Installing the ePad LS There are 2 steps to install ePad LS in your system Install ePad LS device e Install ePad LS software drivers Installing the ePad LS hardware The ePad LS power and data cable uses a new design where only one cable reaches the ePad LS unit itself a USB connector for the host computer is at the other end and a power supply adapter connects in between Assembling the data power cable is easy e Plug the mini D connector to the ePad LS port located in the receding bay bottom of the ePad e Plug the power supply to a power source and attach the other end to the ePad LS data power cable at the reception block e Plug the USB connector to the host computer Note The ePad LS requires the use of the external power supply included at all times CAUTION USE ONLY THE POWER SUPPLY PROVIDED WITH THE PRODUCT The LCD display should indicate the product name for approximately 3 seconds Installing the ePad LS Insert CD ROM and follow the instruction to complete the installation of ePad software drivers If the software installer does not automatically start please perform the following steps Run setup exe from the CD ROM To do this click START gt RUN e Type d setup exe where d is the letter representing your CD ROM drive in the Open text box and then click the OK button e Follow the instructions on the screen to complete the installation After the installation of ePad L
17. action brought for that purpose ePad Product Family User s Guide THIS PAGE LEFT BLANK ON PURPOSE ePacdLink INTEGRISIGN DESKTOP USER MANUAL CAPTURE BIND VERSION PART 11 8 IntegriSign IntegriSign Desktop User Manual Copyright This manual is copyright ePadLink with rights reserved This manual may not be reproduced in any form without prior written permission from ePadLink Disclaimer The instructions and descriptions contained in this manual were accurate for Integrisign Desktop at the time of publication Integrisign Desktop product contents however are subject to change without notice Therefore ePadLink assumes no liability for damage incurred directly or indirectly from errors omissions or discrepancies between the product and the manual Trademarks Windows is a trademark and MS and MS DOS and Microsoft are registered trademarks of Microsoft Corporation MS Office MS Word and MS Excel are registered trademarks of Microsoft Corporation other brands and product names are trademarks or registered trademarks of their respective companies 1 Welcome Welcome to IntegriSign Desktop Electronic Signature Authentication Software IntegriSign Desktop is easy to use reliable and secure This User Manual is intended to provide you all the information you need to install and use this product 2 Where to find information Whether you are new to IntegriSign Desktop or experienced user the fo
18. e Date Location etc that can be shown along with the signature 4 1 IntegriSign Desktop Configuration Pen Color and details to be displayed along with signature like Date Logo etc can be preset before creating a profile in IntegriSign Desktop Desktop Configuration window Start gt Programs gt IntegriSign Desktop gt Desktop Configuration Size of the signature placeholder can be preset using the Custom Signature Size setting option from IntegriSign Desktop Desktop Configuration Default signature placeholder size is Width 170 and Height 110 The Auto select Signer Name from list option selects the Signer Name automatically in the signing window when checked Required Information lets you make Signer Name Comments and Location fields mandatory ePad Product Family User s Guide IntegriSign Desktop Configuration 4 2 Creating User Profile User profiles can be created using Create option available in the IntegriSign Desktop Preferences window Enter details like Signer Name Organization unit Organization name e mail etc Only Signer Name field is mandatory 4 2 1 Public Signing In Public Signing e g customer signing signer can just enter name in the Signer Name field and start signing using an ePad device The Auto select Signer Name from list 45 option in Desktop Configuration has to be unchecked for public signing in case a profile already exists 4 3 Setting other Preferences
19. ePadLink EPAD USER S GUIDE PRODUCT FAMILY REFERENCE ePad POS ePad ePad i d ePad i d Pro ePad ink ePad ink Pro and ePad LS are trademarks and ePadLink and the six dot logo are registered trademarks of ePadLink other trademarks are the property of their respective owners INCR Patent information This product was produced under the following United States patents and their foreign equivalents 5 195 133 and 5 297 202 ePad Product Family User s Guide P N 94 21488 Rev B 2009 EPadLink All rights reserved Part EYE nm 5 About the ePad electronic signature product 5 The standard 5 TheePad POS isa di du a RAN da a d d da 5 ur et ast serai de M de ge MG RR M RR RE 6 PEE 6 I LEE T 6 ePad Inkc PE ce ete aerae ete epe ra een e er E ED EE EE n 6 BE c ce e ae at e eee i Re EC ERE EE EE E CE EE E ER ENG 7 ePad bonae ser ere eL NU RN EC 7 The contents of your package 8 installing your ePad caeco ene dede doen eae dude ee ed exe 9 System requirements for all ePad products 9 Installing the ePad Serial USB and ePad 11 4 21 2
20. ensitive ITO display to present marketing messages to customers while capturing signatures ePad LS is the first enterprise device to offer a fully programmable scrolling text window enabling display of Rich Text documents utilizing multiple fonts and colors The contents of your package Included in the box ePad and tethered stylus ePad POS comes with only a tethered ballpoint pen ePad i d comes with power adapter ePad ink Pro and ePad i d Pro products o USB cable o Power adapter o Complimentary replaceable screen film Software Installation CD ROM User Guide The ePad Software Installation CD ROM includes ePad product family Drivers and diagnostic utilities Documentation Optional signature software Installing your ePad System requirements for all ePad products Microsoft 2000 XP and Vista Available 9 pin serial port for Serial version or USB port for USB version Optional o Microsoft Terminal Services o Citrix ICA client for use with Citrix Metaframe see Thin Client Support Matrix section for more details For more information on running your ePad on Vista please read the README HTM file installed with the drivers Installing the ePad Serial USB and ePad II Installing the ePad Serial from CD ROM Turn off computer Plug ePad into a serial port Turn on your computer and allow Windows operating system to boot up Insert the ePadLink CD in the computer s CD ROM drive and follow the instructions on
21. er care and maintenance however will better guarantee the reliability and performance of your ePad over its lifetime The only periodic maintenance your ePadLink ePad requires is to keep it clean A dirty pad surface may interfere with moving your stylus smoothly across the surface and can make it hard to capture thumb and fingerprints Maintain the ePadLink Signature Pad properly by following these guidelines 1 Never leave the pad exposed to the sun for long periods of time If you keep the pad locked in a car on a hot day leave a window cracked to help with ventilation and keep the pad in a carrying case or shaded area of the vehicle 2 To clean the pad follow these guidelines a Use any mild liquid household cleaner or rubbing alcohol b Apply a small amount of cleaner to a soft non abrasive cloth and wipe the pad or sensor c Be sure to wipe all cleaner residue from the device d Allow the alcohol to evaporate normally CAUTION a Do not pour cleaner or alcohol directly onto the device Apply the cleaner to a soft cloth first b Do not use De Natured Alcohol This will damage the plastic case c Do not allow liquid to drip inside the unit d Do not scratch the fingerprint sensor surface e Do not expose the device to extreme cold or heat as per the temperature and humidity specifications f Do not put objects pressing against the signature pad area when storing the device g Do not use ballpoint pe
22. erminated This License will terminate automatically without notice from ePadLink if you fail to comply with any provisions of the License Upon termination of this Agreement all rights granted to you under this Agreement shall immediately terminate and revert to ePadLink and you will cease the use of the Software 7 Warranty 7 1 Ownership ePadLink represents and warrants that it has obtained all necessary rights in and to the Software necessary to grant the rights and licenses to you hereunder 7 2 Performance ePadLink represents and warrants that for 90 days from the date of sale of product the Warranty Period to end users consistent with the terms of this Agreement the Software will perform in accordance with the specifications and documentation therefore and that the specifications and documentation accurately reflect the operation and use of the most current version of the ePadLink products including Updates as hereinafter defined provided to you hereunder 7 3 Warranty Disclaimer EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE EPADLINK AND ANY THIRD PARTY DEVELOPERS MAKE NO OTHER WARRANTIES RELATING TO THE PRODUCTS EXPRESS STATUTORY OR IMPLIED AND EXPRESSLY DISCLAIMS ANY WARRANTY INCLUDING WITHOUT LIMITATION NON INFRINGEMENT FITNESS FOR A PARTI CULAR PURPOSE OR MERCHANTABILITY EVEN IF EPADLINK HAS BEEN INFORMED OF SUCH PURPOSE 8 Software Maintenance Development and Support a Maintenance In the
23. et Capture Ready LED The ePad i d includes a Capture Ready LED light emitting diode When the unit is ready to scan a person s thumb or fingerprint the LED will blink with a green light The ePad i d Pro requires the use of the external power supply included Installing the ePad ink and ePad ink Pro ePad ink and ePad ink Pro Software Installation There are 2 steps to install ePad ink software e Install ePad ink device e Install ePad ink software drivers Installing the ePad ink and ePad ink Pro Device Plug ePad into a free USB port The ePad ink Serial can be connected to an available RS232 Serial port For the Serial version only plug the power supply into the DB 9 Serial connector or use the PS 2 adapter cable The ePad ink Pro requires the use of the external power supply included CAUTION USE ONLY THE POWER SUPPLY PROVIDED WITH THE PRODUCT Power requirements e Voltage 5VDC 5 e Current 150 mA max The LCD display should indicate the manufacturer s name and product name for approximately 3 seconds Installing the ePad ink and ePad ink Pro drivers Insert CD ROM and follow the instruction to complete the installation of ePad software drivers If the software installer does not automatically start please perform the following steps Run setup exe from the CD ROM To do this click START gt RUN Type d setup exe where d is the letter representing your CD ROM drive in the Open tex
24. ion disk to install the ePad drivers properly e Please review the readme htm file found on the ePadLink program menu for further information Power Supply The ePad i d is designed to draw all its power from your computer s USB port In most cases the USB cable will provide sufficient power to operate the pad but in some cases the optional AC adapter power supply may need to be attached to the pad With no accessories plugged into the rear USB ports the unit draws up to 300mA 95V The USB host supplies this unless the power adapter is used Accessories plugged in to the rear USB ports draw up to 500mA of current each when the power adapter is used no power adapter is used the maximum allowable current consumption by each accessory is 100mA WARNING Only use the power adapter supplied with the product For example if you have more than one device connected to the USB ports on your computer e g a digital camera a printer a scanner OR if you have devices attached to the USB port s on your ePad i d your computer may not be able to supply the ePad i d with enough power In this case the optional power supply can be used provide enough power to operate ePad i d and any devices connected to it To connect and use the optional power supply follow these instructions e Plug the AC adapter connecter into the ePadLink power terminal Plug the AC adapter power plug into a 90 264 47 63HZ wall outl
25. ion of IntegriSign Desktop uninstall any older versions of IntegriSign Desktop on your machine e Close all the applications running on Windows 3 2 Installing the ePad device Refer to the ePad Product Family User s Guide section for instructions on installing the device Check if your computer recognizes the ePad 3 3 Running IntegriSign Desktop Setup The steps 1 amp 2 below are specific to the IntegriSign Desktop setup from CD If you have downloaded the Integrisign Desktop software from the Internet please check the notes associated with the download amp installation instructions 1 The Auto Run program on the CD automatically launches a menu screen which lists installing IntegriSign Desktop as one option 2 case the Setup does not start automatically go to the IntegriSignDesktop folder on the CD drive and double click on the file named setup exe Setup may also be started from the Run option of the Start menu by typing IntegriSignDesktop Setup exe where is CD drive designation Type the name of a program Folder document or Internet resource and Windows will open it For you Open E IntegriSignDesktop Setup exe aea 3 After completion of the installation you will be asked to restart the computer Click OK and re start the computer to enable proper registration of the IntegriSign Desktop components 3 4 Known Installation issues
26. llowing resources can help you get the most out of Integrisign Desktop 2 1 IntegriSign Desktop Help Integrisign Desktop Help is your principal source of information about this product It is always available by way of IntegriSign Desktop Preferences Help Pressing F1 in any of the screens in the IntegriSign Desktop Preferences brings up the related IntegriSign Desktop Help topic Help describes how to perform a wide variety of tasks related to the use of IntegriSign Desktop To open I ntegriSign Desktop Help e Click the Start button and click on Programs e Click the IntegriSign Desktop and log in e Click on the IntegriSign Desktop Help options and the Help window appears Each tab helps you to locate information in a different way Use the Contents tab to locate topics the Index tab to lookup key words and the Search tab to search for text 3 Installing Uninstalling IntegriSign Desktop Each IntegriSign Desktop Software package includes e IntegriSign Desktop Software e IntegriSign Desktop User Manual normally electronic copy If either of these items is missing please contact EPadLink 3 1 Before you begin e IntegriSign Desktop runs on 32 bit Windows operating system i e Windows 98 2000 XP or Win NT 4 0 Build 1381 with Service Pack 4 or higher Your system should have a minimum of 20 MB free space on the hard drive in addition to the free space requirements for Windows e Before installing a new vers
27. n or other sharp objects Use only the supplied stylus ePad POS is the only model that is built to be used with a ballpoint pen h Do not use other power adapters Use only the power adapter module supplied with the unit Contact Information Technical Support If you have any difficulties installing or using your ePad please refer to the section of this User s Guide that relates to your problem If you are still unable to resolve the problem please call our Product Support team for assistance The toll free number for technical support is 800 520 3464 Support FAQ available at www epadlink com Technical support and Live Chat is available Monday through Friday from 8 a m 5 p m Pacific Time Support via email support epadlink com Developer support via email developer epadlink com When contacting support please have the following information available e Date and place of purchase e Brand and model of computer e Software you use with this product Mailing Address 650 Cochran Street Suite 5 Simi Valley CA 93065 800 520 3464 Fax 805 520 0867 Web www epadlink com ePad ink FCC Certification This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and fo
28. nk expense the right to continue to use the infringing Software or iii replace the Software or portions thereof with equally suitable non infringing software ePadLink shall have no liability for any claim of infringement based on i use or combination of any portion of the Software with any products or software not supplied by ePadLink if such infringement would not have occurred without such use or combination ii use of the Software by you after having received notice from ePadLink that the Software infringes the proprietary rights of a third party and ePadLink has performed one of the options in the preceding paragraph or iii use of other than the latest unmodified version of the Software provided to you by ePadLink if the infringement would have been avoided by the use of such version b Indemnification Procedures The indemnification obligation of ePadLink under Section 9a is conditioned upon the following i you shall promptly notify ePadLink in writing of any claim of infringement by any third party ii your giving ePadLink sole control over the defense and settlement of such third party claim iii you to the extent reasonable cooperating with ePadLink in the defense or settlement of such third party claim Your failure to promptly give notice shall affect ePadLink obligation to indemnify you only to the extent ePadLink rights are materially prejudiced by such failure Indemnification of ePadLink Except
29. nts of the document such that any alteration of the document after signing it would render the signature invalid Since the signature object has been encrypted and bound to the document it is not possible to cut copy and paste this signature onto a different document e Document Verification The document can verified to ensure its integrity i e confirming that it has not been tampered after the act of signing ePad Product Family User s Guide THIS PAGE LEFT BLANK ON PURPOSE ePad Product Family User s Guide 49 DO NOT PRINT THIS PAGE This page is for document control purposes and to provide printing instructions only Printing Instructions Format Book bound style two staples in the middle Color Color Paper 20 weight Laser paper light gloss Special instructions This manual uses a special page size in order to fit inside an ePad product box 5 5w x 7 75h inches Since this manual will be a book style manual it should be printed on 8 5 x 11 inch paper which will then be folded in half In order to make the resulting folded paper the correct length the edges must be cut lengthwise top and bottom to the required size 5 5 W x 7 75 H DO NOT PRINT THIS PAGE
30. o 70 C 40 F to 158 F ePad i d Operating 0 C to 40 C 32 F to 104 F Storage 15 C to 70 C 5 F to 158 F ePad ink Operating 0 C to 45 C 32 F to 113 F Storage 15 C to 70 C 5 F to 158 F e ePad ink Pro and ePad i d Pro Operating 0 C to 40 C 32 F to 113 F Storage 15 C to 70 C 5 F to 158 F ePad LS Operating 0 to 40 C 32 F to 1132 Storage 15 C to 70 C 5 F to 1582 Humidity ePad USB ePad POS and ePad II Operating 10 9596 RH non condensing ePad i d and ePad ink 10 8596 RH non condensing e ePad ink Pro and ePad i d Pro and ePad LS 10 8096 RH non condensing Approvals and ePad i d and ePad ink FCC part B CB and CE Certifications e Standard ePad ePad ePad i d Pro ePad ink Pro and ePad LS FCC and CE Temperature Thin Client Support Matrix Microsoft Terminal Thin Client x Citrix I CA Services WYSE 3125 WinCE v4 0 ePad ink w optional CE NET WYSE 3200 WinCE 2 12 Pp SEC USB WYSE 9000 XPE ePads except ePad i d and ePad i d Pro ePads except i d and ePad i d Pro Win32 Win 2000 to Vista ePads except ePad i d and ePad i d Pro ePads except ePad i d and ePad i d Pro The ePad ink Serial is supported only by COM redirection which is available in all versions of Citrix
31. onducted emissions as well as all related susceptibility standards Tests confirm this product meets these requirements CB Safety Certification This product has been tested to and meets the requirements of CB safety standard Only for the products listed as such under Approvals and certifications section STANDARD END USER LICENSE AGREEMENT END USER SOFTWARE LI CENSE This legal document is an agreement the Agreement between you the end user and ePadLink ePadLink 1 Grant of License The software on the accompanying diskette CD ROM or which you have downloaded has been developed by or licensed by ePadLink the Software The Software is licensed not sold to you for your use only on one 1 machine or on a computer file server at a single location within your internal network for the exclusive purpose of internal business use in accordance with the Documentation as defined below This license is non exclusive and ePadLink reserves all rights not expressly granted to you in this Agreement This license may be transferred only in connection with the accompanying ePadLink product 2 License Fee In consideration of the licenses granted herein you must pay the license fee or other consideration for the Software and the documentation for the Software Documentation as set forth in Exhibit A attached hereto 3 Ownership of Software Although you may own the product in which the Software is originally
32. ower Standard ePad ePad POS ePad and ePad ink Self powered from standard RS232 or USB port for the respective pads ePad i d Self powered from USB port Cameras other devices plugged into the ePad i d s hub will need external power ePad ink Pro ePad i d Pro and ePad LS External power supply provided IE ePad ink Serial Euro version Power supply or PS 2 adapter cable Dimensions ePad Serial USB and ePad POS 121mm x 138mm x 13mm 6 94 x 5 45 x 0 51 ePad II 146 04mm x 152 49mm x 13 97mm 5 75 x 6 00 x 550 ePad i d 195mm x 155mm x 41mm 7 7 x6 1 x1 6 ePad ink USB and Serial 151mm x 151mm x 41mm 5 94 x 5 94 x 1 61 ePad ink Pro and ePad i d Pro 190mm x 155 45mm x 42 42mm 7 68 x 6 12 x 1 67 ePad LS 212 7mm x 187 3mm x 50mm 8 4 x 7 4 x 2 Signing area ePadSerial amp USB 88 91mm x 38 15mm 3 5 x 1 5 e ePad i d 88 91mm x 38 15mm 3 5 x 1 5 ePad ink Monochrome LCD 76mm x 56mm 3 x 2 2 ePad ink Pro and ePad i d Pro 81mm x 6mm 3 19 x 2 40 ePadLS 114 3mm x 88 9mm 4 5 x 3 5 Standard ePad ePad POS and ePad Il Weight 0 26kg 0 58 Ibs ePad i d 0 34 kg 0 75 Ibs ePad INK 0 35 kg 0 75 Ibs ePad LS 0 65 kg 1 43 Ibs ePad Serial amp USB Operating O C to 45 C 32 F to 113 F Storage 40 C to 70 C 40 F to 158 F ePad II Operating O C to 50 C 32 F to 113 F Storage 40 C t
33. recorded ePadLink retains all right title and interest in and to the a Software and the Documentation including all future enhancements upgrades updates and new releases and b any know how or any intellectual property contained in or associated with the foregoing You acknowledge that the Software is ePadLink property or is duly licensed by ePadLink from third party developers Third Party Developers and contains valuable confidential unpublished information developed acquired or licensed by ePadLink at great expense including data processing algorithms innovations and concepts The Software is protected by copyright and other federal and state laws You agree to use your reasonable best efforts to protect the Software from unauthorized reproduction distribution disclosure use or publication 4 Copy Restrictions You may make one 1 back up copy of the Software provided that such back up copy is not installed on or used on any computer Unauthorized copying of the Software is expressly forbidden 5 Use Restrictions You may not directly or indirectly i reverse engineer decompile disassemble or otherwise attempt to derive the source code of the Software ii encumber time share rent or lease or assign the rights granted by this Agreement or iii adapt translate localize port or otherwise modify any Software or permit anyone to engage in similar conduct 6 Termination This License is effective until t
34. s Agreement may not be assigned or assumed without the written consent of ePadLink If any of the provisions of this Agreement are determined to be invalid illegal or unenforceable such provisions shall be modified to the minimum extent necessary to make such provisions enforceable and the validity legality and enforceability of the remaining provisions of this Agreement shall continue in full force and effect This Agreement shall be binding on and shall inure to the benefit of the parties to it and their respective heirs legal representatives and successors No supplement modification or amendment of this Agreement shall be binding unless executed in writing by all the parties This Agreement and the other documents to be executed to implement its provisions together constitute the entire agreement between the parties pertaining to the subject matter contained in them No supplement modification or amendment of this Agreement shall be binding unless executed in writing by all the parties Should any litigation or arbitration be commenced between the parties concerning the rights or obligations of the parties under this Agreement the party prevailing in such litigation or arbitration shall be entitled in addition to such other relief as may be granted to a reasonable sum as and for its attorneys fees in such litigation or arbitration This amount shall be determined by the court in such litigation or arbitration or in a separate
35. t box and then click the OK button e Follow the instructions on the screen to complete the installation After the installation of ePad ink software drivers is complete the programs wil be under START gt PROGRAMS gt EPADLINK gt EPAD Uninstalling ePadLink ePad Software To uninstall an ePadLink ePad you should use the Add Remove Programs option found in the Windows Control Panel For information about the Add Remove Programs option refer to Windows Help Replacing the protective layer of the ePad ink Pro and ePad i d Pro In order to increase the lifespan of the ePad ink Pro and ePad i d Pro s signature sensor and LCD a replaceable film is employed to protect the signing area The film protects the LCD and sensor called ITO The protective film may however become worn out after prolonged use To ensure continued reliable use of the ePad it is necessary to replace the protective film when it becomes worn out To replace the protective film please follow these steps e Remove bezel by inserting a rigid wire through the small pin hole in the lower mid section of the housing and applying direct force to release bezel Use fingernail in lower mid window area to lift bezel up while applying force to the wire e Place thumb and finger on protective layer and squeeze together to release the protective layer and remove e Install new protective layer making sure dovetails align in their seats Snap bezel back in pl
36. und to comply with the limits for a CLASS B digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction guide may cause harmful interference to radio communications However there is no guarantee that this radio interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Notice Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This product is equipped with shielded cable Extension cables if used must be shielded in order to comply with the emission limits CE Conformity This product has been designed to meet requirements of CE radiated and c
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