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1. Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center for help Wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish Turn the receiver off via the remote Power button and do not disturb for the next 15 minutes To change channels press the Up or Down arrow button on the remote or use the Recall button to return to the last viewed channel You must set up the receiver to control the VCR before you can set a VCR Event Timer See the Using the System for instructions If your setup includes a multi dish switch you must do the Check Switch test Make sure that you have selected the option for the right satellite on the Point Dish Signal menu Make sure that the cab
2. The mode button flashes If you are repeating this procedure to program a combination device be sure to press the correct mode button for example if you have a TV VCR combination and you have already programmed the remote to control the TV press and hold the VCR mode button as described above For AUX mode only e Press O for a second TV e Press 1 for a second VCR or DVD player e Press 2 for a tuner or amplifier Enter one of the three digit device codes from the table using the number buttons If you want to program limited mode press 1 If not skip to step 7 Press the POUND button Press the blank POWER button to turn off the device If the device does not turn off go to step 10 Use the device s front panel buttons or its remote control If the brand isn t listed see Scan for Device Codes on page 74 For example hold the TV mode button for a TV until all of the other mode buttons light When you let go the TV mode light will flash This step is for programming which kind of device that should be programmed in AUX mode If you re not programming in AUX mode skip to step 5 The three digit device code should be for the brand name of your device that you found in step 2 See Limited Mode for more information If you entered the code correctly the mode button flashes three times If the code works the device should turn off Control Other Devices with the Remote
3. e Status Satellite reception verified i adh d sh Iinstallation Summary Mon October 28 cy Satellite Input 1 Satellite Input 2 1 12 Za 4 2 EZ iz J A Cae Det Co pane G ne a If you do not see 110 under Port 2 e Make sure the skew angle you wrote down on page 86 is exactly the same as the skew angle you set in step 5 on page 87 If it is not reset the skew angle as described on page 87 After you reset the skew angle go back page 89 and start over from step 16 e If 119 is shown under Port 2 move the dish approximately 9 to the east and restart the procedure at step 12 Look at the Point Dish menu If you have good signal strength with 119 is indicated by a green signal bar select 110 If you have good signal strength on 110 go to step 23 Installing a Multiple Dish DISH Pro System If you do not have good signal strength with 110 go back to step 18 and fine tune the dish but with 110 selected instead of 119 While the 110 and 119 signals will not be equal you should be able to fine tune the dish until you have the strongest possible signal from both satellites 23 Select Cancel to exit the Point Dish menu An Attention screen will open asking the mounting and positioning of your dish is complete with a Locked indication in the Point Dish screen If the answer is yes select Yes If the answer is No you will need to repoint your dish following the preceding steps until the mounting and positi
4. AS Exit CT os to DISH Network s gagica Su pport Center 4 Please make a Selection to _ continue Press the O button to go back to the Main Menu Ov Press the 4 button to select the Dish Home option You can s order channels check the news and weather and even play 5 games dsh d sh home amir Service D Ney wa Hew amp Weather 2 1 thy Games amp Leaming 3 Enertainment 4 Lifestyles Sports Pay Par View i Em Love your entertainment 9 57AM SHOSIL We do INTERACTIVE SELECT ENTERTAINMENT O7 25 03 Press the O button to go back to the Main Menu Press the 5 button to select the Locks option on the Main Menu This menu allows you to apply password protected locks on programming based on rating or even on a channel by channel basis Page 9 Chapter 1 Introduction Page 10 12 Press the 6 button to select the System Setup option on the Main Menu Use this menu to set up the system the way you Aloo L Locks Mon September amp J 101 HELP Change Password 5 Lock PPV Hide Adult Remote Control Hel 10 00am 6 00pm N 11 Press MENU to go back to the Main Menu MENU f Diagnostics ia Purchase History 4 i Guide Displays D Cancel olf Remote Control Heip 10 00am 6 00pm N 13 Press MENU to go back to the Main Menu MENU 14 Press the 7 button to select the Timers option on the Main Menu This menu is us
5. B You have the right to cancel your Service for any reason at any time by notifying us via telephone or in writing at the phone number or address set forth on page 1 above Please be aware that certain promotional offers have a minimum subscription commitment usually 12 months and if you cancel your service prior to the expiration of that commitment certain early termination fees may apply C DISH Network has the right to terminate your Services at any time without providing notice to you if 1 you fail to pay your bill when it is due 11 we receive confirmation that you have received the Services or any part of the Services without paying for them or 111 you otherwise violate the terms of this Agreement D If your Service is cancelled for any reason you are still responsible for payment of all outstanding balances accrued including any applicable Fees E You understand that charges for Services once charged to your account are nonrefundable For monthly subscriptions the cancellation will be effective at the end of the period covered by the last monthly bill No refunds or credits will be provided in connection with the cancellation of monthly subscriptions For annual or other multi month subscriptions the cancellation will be effective as of the date the multi month subscription expires Because you are receiving a discounted price in exchange for your agreement to pay for your services on an annual or other multi month basis
6. Fox Soccer Free Speech TV Fuse Fx Independent Film Channel IFC Intemational Music Feed iShop J enelry Television KBS Woridi Kid Tunes Auco only Lifeine Lifetime Mie Network Linknedia N oa BRENBUGGEBSSSSPHREH BRE RRESESHNUGHUNSERERENSHERASREQHES SE Note All programming subject to change without notice Go to dishnetwork com for a current directory SCI FI Channel Science Channel The ShopNBC S TV Sleuth SOAPnet SPEED Spike TV TBs 4 TeleFutura East TeleFutura Wiest Tennis Channel The The Mbvie Channel Vest 4 The Movie Channel xtra West 4 TNT 4 Toon Disney 4 Travel Channel Tumer Classic Moies TV Guide Channel TV Land TV Outlet Mal University of California TV University of Weshington TV VHL Classic WE Worren s Entertainnert Weather Channel The Audio Missic Channels DISH Network Pay Per View Local Channels Regional Sports Networks SIRIUS Mesic Channels UNHBREGSSEARERARESHBRURABRRERBBE ENGR DishFAMILY Entertainment Package e AMERICA S TOP 60 Entertainment Package AMERICA S TOP 120 Entertainment Package e AMERICA S TOP 180 Entertainment Package W stis available to subscribers in the Mountain and Pacific time zones 3 Available in Georgia Mississippi S Carolina Tennessee and sections of N Carolina America s Everything Pak includes Arrerica s Top 180 package plus all four prenriummovie packages and NBATV channel 402 HBO E
7. TV1 and TV2 Indicators e When the green TV1 indicator is on the receiver is providing programming to the nearby TV through the TV1 output connections e When the blue TV2 indicator is on the receiver is providing programming to the remote TVs through the TV2 output connections Note If you see the DISH Network logo displayed on your TV screen press the SELECT or blank POWER button on the remote control to view satellite TV programming IR Sensor and IR Blaster The INFRARED IR SENSOR receives IR signals from Remote Control 1 The IR BLASTER transmits IR signals to control a VCR to perform automated recordings Page 13 Chapter 2 Receiver Description and Installation Tip The six coaxial connections on the back of your receiver are color coded to make the connectors easy to identify Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections See the installation instructions starting on page 19 for information on how to use the stickers that go on the coaxial cables Page 14 Receiver Back Panel The receiver connections on the back panel are placed in three groups e TV1 Connections Use these connections with the nearby TV e TV2 Connections Use these connections with the remote TV s e Other Connections Use these connections with the dish antenna UHF antenna and phone line TV1 Connections TV t 3 4 S CABLE IN OOS cab
8. The on screen Program Guide provides a complete listing of the available channels and programs You can use the Program Guide to change channels to see what programs are scheduled and to buy pay per view programs List All Chan ore 4 11pm Mon 9 22 Remote Control Help 10 00am 6 00pm NR Learn all about your DISH Network remote control and its unique features Get aniwers to common i questions too You ll be i UP el 101 HELP Walker Texas Ranger JAG gt Pay Per View Guide gt Remote Control Help The Program Guide shows which Favorites List is active If the All Chan list is active the Program Guide shows all of the channels available from Tip If the program DISH Network If the All Sub list is active the Program Guide displays is on a channel that only the channels in your subscription When another list is active the is not part of your Program Guide displays only the channels in that list For more subscription the information see Using Favorites Lists on page 49 The Program Guide channel will be in shows programs that are on now and that are scheduled up to two days in red advance The guide does not show programs that have ended Page 45 Chapter 3 Using the System Tip When using the Program Guide do 1 you want to know who is in the movie you re about to watch Press the INFO button to find out When you re finished press the CANCEL button to return to the Program Gui
9. VIEW TW Press the VIEW TV button to close all menus and go to watching programming Press the VIEW TV button to briefly display the Program Banner while watching a program cance Cancel Button Press the CANCEL button to cancel and go back to the previous menu or to watch a program Sys Info Button FO SYS IN Press the SYS INFO button to display the System Info screen Dish Button Press the DISH button to go to Dish Home Page 39 Chapter 3 Using the System Number Pad Buttons When watching a program or with the Program Guide open use these buttons to enter a channel number to change to that channel When the Program Guide is open you can skip ahead and then back a number of hours Just enter the number you want to skip ahead or back and then press the RIGHT or LEFT ARROW button Use these buttons to enter menu option numbers instead of highlighting the option and then pressing the SELECT button Use these buttons to enter numbers in a menu e Highlight the place where you want to enter the first number and press the appropriate number buttons on the remote e Use the LEFT or RIGHT ARROW button to move the highlight to the next place where you want to enter a number When you are done entering numbers press SELECT Use the letters above the NUMBER PAD buttons while in the Search menu For example when looking for the channel and times to watch Rudy Fremmel Presents you press 7 three ti
10. What to Do Carefully retry entering the channel number you want Press the remote control RECALL button to return to the previous channel number Select All Chan as the active Favorite List by pressing the GUIDE button repeatedly Unlock the receiver so that it does not skip adult channels If you want to buy a channel call the Customer Service Center Page 109 Chapter 5 Reference Using Favorites Lists What Is Happening You press the remote Guide button while the Program Guide is displayed You find that you can apply only the All Chan list or the All Sub list You try to change the All Chan list or the All Sub list The receiver displays an ERROR message You try to apply an empty Favorite List The receiver displays an ERROR message A Favorite List does not show channels that you know you have added to it Possible Reason If you have not added channels to any custom Favorite List you will be able to apply only the All Chan list or the All Sub list The receiver will not allow you to change the All Chan list or the All Sub list The receiver will not allow you to apply an empty list If you have set up the locks to hide adult channels and the receiver is locked the Favorite List will not show such channels Buying a Pay Per View Program What Is Happening Someone orders a pay per view program without your permission You find that you are not able to order a pay per v
11. e Transponder X twice This is OK and does not indicate a problem with the receiver e Device Type Twin twice This indicates that your receiver has confirmed the connection with your DISH Pro Twin LNBF is working d TY H dish jInstallation Summary __ mon October 28 4 Satellite Input 1 Satellite Input 2 i 16 Select OK to return to the Point Dish screen 17 Make sure the screen shows 119 under Satellite If not move the highlight to 119 and press either the UP or DOWN ARROW Note The signal strength bar is used to help you aim the dish by showing the strength of the signal you are receiving Look at the signal strength bar while you aim the dish Note Don t stand in front of the dish while you aim it because your body will block the satellite signal After you adjust the aim let go of the dish so that you can get a good signal reading after the dish settles back in place by itself 18 Turn the dish back and forth very slowly until the signal strength bar turns green This shows you ve found the signal HEZ Mast Clamp Bolts sy Skew Bolts ae Elevation Skew Bracket Elevation Bolts Tip Have one person aim the dish while another watches the signal strength or listens to the signal tone Page 89 Chapter 4 Dish Antenna Installation Page 90 19 20 21 22 Note If you cannot find the signal turn the dish back to the first azimuth angle Then loo
12. 6 00pm The Cheetah Girls DISNW 9 00pm The Cheetah Girls DISNE 10 00pm Even Stevens Using Themes and Search 6 When the receiver displays the Search Results you have the following options e Use the UP and DOWN ARROW buttons to scroll through the results e Use the PAGE UP and PAGE DOWN buttons to scroll a page at a time e Select Page Up or Page Down to scroll a page at a time 7 Select one of the programs to watch or select Done to close the Search Results screen Note If you select a program that is on now the receiver tunes to that program If you select a program that is on in the future you will have to set a timer See page 52 for more information on event timers Search History After you have searched for programs or other information your receiver builds a history TV1 and TV2 keep separate Search History information You can use the Search History instead of typing the information again with the virtual keyboard 1 Press the Pound button to open the Search screen 2 Select History to display the Search History screen Ship Manhattan Musi man Waltons ue 1 Rudy oeiete ai Done j z Heip ________ search O Page 61 Chapter 3 Using the System 3 At the Search History screen you have the following options e Search Select one of the items and then select Search e Edit Select one of the items and then select Ed
13. 622 623 513 514 515 516 517 518 520 568 682 s 5 589 76 5 5 CODES 534 591 592 594 675 676 677 684 Citizen Colortyme 592 Craig 591 658 675 676 681 685 687 688 Curtis Mathes 554 592 594 605 607 675 677 678 679 683 684 506 534 546 547 559 588 684 Daytron Dimensia 505 506 508 509 511 512 534 559 568 588 590 618 676 678 684 687 Finlux 549 556 588 Fisher 548 549 581 584 588 608 610 684 688 549 Fuji 88 Daewoo Dumont Electrohome Emerson Finlandia Funai 5 550 551 552 554 572 591 605 607 675 678 679 parvona Hitachi 536 538 539 540 588 595 597 680 682 686 Garrard GE Go Video Goldstar Goodmans Gradiente Granada Grundig Harmon Kardon ITT 554 581 591 592 594 595 600 674 675 676 678 679 680 681 685 686 687 Jensen 595 680 682 JVC 561 562 563 581 592 594 600 674 682 686 JC Penney 562 581 592 594 600 674 677 682 683 Kenwood T 678 679 684 685 554 556 581 585 592 594 600 602 674 677 678 683 eS as Magnasonic Magnavox Marantz Matsushita Memorex 507 533 549 554 566 581 585 588 608 675 676 678 686 687 688 570 571 595 680 687 NEC 562 581 592 594 600 602 674 677 682 683 Olympus 678 Orion 506 684 687 Optimus Optonica Panasonic 523 554 598 614 628 63
14. 652 667 668 691 740 741 Sony 617 644 645 670 671 729 730 731 Toshiba 616 646 647 672 735 736 750 Tuner Amplifier Codes Samsung Programming in AUX mode Press 2 before entering the tuner amplifier code 636 641 656 687 718 720 724 775 726 640 672 751 649 676 691 726 728 745 654 705 740 651 740 742 743 671 748 750 716 739 Optimus 648 664 734 744 749 658 667 668 679 702 734 635 638 704 727 Sharp 712 713 714 715 749 Sherwood 646 670 736 738 744 J nN N amp N s D uw Yv Yv J J EN Nn EN EN Ue gt On Sony 639 645 650 687 728 729 730 Chapter 5 Reference Technics 643 644 652 742 746 Yamaha 663 730 731 732 733 745 747 DVD VCR Combo Rea oo TV DVD Combo Codes Programming for combination devices Program the remote control in TV mode and then in VCR or AUX press 1 before entering the DVD code mode Broksonic 752 Konka 753 Panasonic 734 749 Sansui 754 Toshiba 750 Page 117 Chapter 5 Reference Notes Page 118 Appendix Limited Warranty This Limited Warranty is a legal document Keep it in a safe place Remember to retain your Bill of Sale for warranty service Any items returned without a copy of the Proof of Purchase will be considered out of warranty What the Warranty Covers This warranty extends only t
15. 716 725 742 749 Sampo 506 519 652 654 658 663 664 665 698 730 746 Samsung 505 506 516 523 526 566 573 612 627 647 652 653 654 655 656 658 659 664 665 667 669 670 679 680 704 717 730 738 526 534 537 541 600 652 654 655 657 661 662 665 670 677 682 696 701 523 534 542 563 590 595 601 604 617 627 631 635 645 646 650 652 654 656 659 661 668 670 682 683 688 691 703 725 726 521 526 585 605 607 628 629 652 654 655 658 669 670 674 679 739 740 741 Soundesign 525 536 541 627 652 654 657 659 661 665 666 682 Sylvania 506 525 536 566 568 569 573 600 610 652 654 656 659 660 664 665 666 671 672 674 677 723 724 729 733 Symphonic 632 657 662 677 692 694 7 Tandy 521 605 Techwood 523 573 652 654 660 676 Teknika 504 505 512 516 523 524 525 526 534 536 541 573 644 652 653 654 655 657 658 661 662 664 665 666 670 672 675 680 681 682 685 726 727 Toshiba 516 590 617 631 635 667 678 680 683 688 750 536 573 607 645 650 652 653 654 656 659 664 665 666 667 668 669 674 675 677 678 682 690 715 723 724 729 White Westinghouse 659 664 670 672 674 Yamaha 505 506 573 652 653 654 656 664 666 672 679 VCR Codes Programming in AUX mode Press 1 before entering the VCR code Aiwa 588
16. Press the MENU button 2 Select the Locks option iki 3 Ifthe receiver is locked enter the password using the number pad buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Using Locks 4 Select the Channel Locks option dish Channel Locks T dish Highlight the channel that you want to lock If necessary press the UP or DOWN ARROW button to see the channel You can also enter each channel number using the NUMBER PAD buttons Press the SELECT button to lock or unlock the highlighted channel If the box next to the channel has a mark the channel is locked Select the Done option to save the changes If the receiver is not already locked you must lock it to put the locks you just created into effect by selecting Lock System Locking and Unlocking the Receiver Front Panel TV1 Only This keeps anyone from changing the channel but it does not lock the remote control buttons This option is only available on TV1 menus Tip Remote Control 1 is used to 1 Press the MENU button control TV1 menus on the nearby TV Remote Control 2 2 Select the Locks option ik is used to control TV2 menus on the remote TV s If the receiver is locked enter the password using the NUMBER PAD buttons The receiver continues to display stars as you enter the digits
17. Press the POUND button search E 3 Press the plus side of the VOLUME button VOLUME 4 Press the O number button 5 Press the POUND button The AUX mode button flashes three times E Hy 7 Press the plus and minus sides of the VOLUME VOLUME button The device s volume changes and the AUX mode button lights instead of the TV mode button 6 Press the SAT mode button To set the remote back to control the TV volume 1 Press and hold the TV mode button for three seconds and then release it The TV mode button will blink 2 Press the POUND button search 3 Press the plus side of the VOLUME button VOLUME p Q 4 Press the O number button Page 81 Chapter 3 Using the System 5 Press the POUND button The TV mode button flashes three times search E 6 Press the SAT mode button 7 Press the plus and minus sides of the VOLUME button The TV s volume changes and the TV mode button lights instead of the AUX mode button VOLUME Testing the System Starting a Test 1 Press the MENU button E m 2 Select System Setup J E a 3 Select Diagnostics Telephone Connection Test This test checks that the receiver telephone connection is correct Select the Connection option to begin the test The receiver displays a message asking you to wait until the test is done e Ifthe te
18. adding and removing channels as you wish You can have an unlimited number of favorite channels but they must be grouped into no more than four lists For example one Favorites List could have 100 channels and a second list only 10 Or all four lists could have 50 channels each When you make a Favorites List active the Program Guide displays only the channels in that list Also the receiver skips channels that are not on the list when you use the remote control UP or DOWN ARROW button to change channels The All Chan Favorites List contains all the channels You cannot make any changes to the All Chan list The All Sub Favorites List contains all the channels in your subscription You cannot make any changes to the All Sub list except by changing your subscription Each Favorites List has a unique color in the Program Guide You can give each list aname When you first get the receiver the four lists are named List 1 List 2 List 3 and List 4 The lists are empty until you add channels to them Note If you choose a program using Theme the receiver tunes to the channel for that program whether or not that channel is on the active Favorites List Page 49 Chapter 3 Using the System Creating or Changing a Favorites List You can create add channels to and remove channels from a Favorites List 1 Press the MENU 8 to open Favorites q EN Favorites ee E All Chan ee 2 Select the Favorites List that you
19. gt e You can enter up to eight characters including spaces If needed select the space option to insert a space in the name or the Back option to correct a letter Note A list must have at least one character Two lists cannot have the same name TV1 and TV2 can have lists with the same names Note At any time you can select the Clear Entry option to clear the name 5 Select the Done option to save all changes Making a Favorites List Active If the Program Guide is open press the GUIDE button to select the next Favorites List Press the GUIDE button repeatedly to scan through all the available lists Note This works only if you have added channels to the Favorites List If you have not created any Favorites List pressing the GUIDE button switches the receiver between the All Chan and All Sub Page 51 Chapter 3 Using the System Using Timers Event timers let you set up the receiver to tune in future programs and or record them on a VCR TV1 only An event is a program sports event pay per view movie or anything else on satellite TV e You can set an automatic event timer for a program listed with start and stop times in the Program Guide This can be a program that comes on each day or each week e A manual event timer lets you set custom start and stop times for a timer Note If you want to have the Event Timer record to a VCR you must set up the receiver to control the VCR see page 57 Re
20. in the event you cancel the Services prior to expiration of your multi Residential Customer Agreement month subscription you understand and agree that you are not entitled to any refund or credit for the unused portions of the multi month subscription and that we have the right to retain any prepaid monies as liquidated damages EQUIPMENT A In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver and remote control Equipment You may also be provided with a conditional access card Smart Card that is inserted into your satellite receiver The Smart Card remains the property of EchoStar Satellite L L C Any tampering or other unauthorized modification to the Smart Card is strictly prohibited and may result in and subject you to legal action You agree to return the Smart Card to us upon request B Smart Cards are nontransferable Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network If you report to the Customer Service Center that your Smart Card was lost damaged defective or stolen we will replace it as long as there is no evidence of unauthorized tampering or modification A replacement fee will apply In addition in order to minimize downtime for your Equipment DISH Network will upon your request deliver a replacement Smart Card to you via overnight deliv
21. 00pm NA News Buciness CC 4 30pm S0opm News 9News Spm NBC Nightly News ABC World News Tews a l Nightly Business Report Using Timers Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 53 Chapter 3 Using the System Setting Up a Manual Event Timer 1 Press the MENU button 2 Select the Timers option 3 Select the Create option The receiver displays the Create a Manual Event Timer menu 4 Select a Timer Type option Note VCR timers are available through TV1 menus only 5 Select a Timer Frequency option 6 Select a channel by doing one of the following e Highlight a channel using the UP or DOWN ARROW button Then press the SELECT button e Enter a channel number using the NUMBER PAD buttons 7 Select the Edit Time option The receiver displays the Set Date Time for Manual Timer menu 8 Use the NUMBER PAD buttons to enter the Start Time this includes selecting AM or PM and the End Time this includes selecting AM or PM 9 Use the NUMBER PAD buttons to enter the Date 10 Select the Create Timer option 11 To create another event timer do one of the following e Select the Create option again e Ifyou do not want to create another event timer press the CANCEL button Note You cannot set a manual event timer for a pay per view event Overlapping Timers If you try to create eve
22. 2 Receiver Description and Installation Tip The channel stickers are located inside the front cover of this guide Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 20 S 6 I 8 Turn on the nearby TV Tune the TV to channel 3 You should see the Point Dish screen If you do not see the correct screen tune the TV to channel 4 Note If you want to change the channel that the CH 3 4 OUT connection provides to your TV see Changing the TVI and TV2 Output Channels on page 26 If desired to remind you of which TV channel 3 or 4 to tune to watch satellite programming place one of the channel stickers 3 or 4 near or on your TV RCA and S Video Connections TV1 l 6 Connect one of the following video cables e RCA video cable yellow from the receiver TV1 outputs to the nearby TV s RCA video input e S VIDEO cable from the receiver TV1 outputs to the nearby TV s S VIDEO input Connect the RCA audio cables red and white from the receiver TV1 outputs to the nearby TV s audio inputs If the TV has only one input for this type of audio connect it to the right R phono RCA audio output on the receiver Make sure your nearby TV is on and set to receive TV from the correct audio and video inputs Refer to the instructions that came with your TV Plug in the power cord for the receiver Turn on
23. Check your TV owner s manual for the correct TV input to use for the signal output from the receiver Troubleshooting Tables Using the Program Guide or the Browse Banner What Is Happening In the Program Guide some channels have a red background You try to display future programs in the Program Guide or Browse Banner but find you cannot You try to display programs that have ended in the Program Guide or Browse Banner but find you cannot When you are using the Program Guide or Browse Banner some channels are missing Changing Channels What Is Happening You enter a desired channel number The channel changes but the new channel is not exactly the channel you entered You are scanning up or down through the channels and the receiver is skipping channels that you know you have bought Possible Reason Red means that you have not bought the program You must buy a channel before you can tune the receiver to it The Program Guide and Browse Banner can display programs scheduled for an extended but not unlimited time beyond the present The Program Guide and Browse Banner can display only programs that have not yet ended These features cannot display a time earlier than the present You may have applied a Favorite List other than the list named All Chan You may have set up the locks to hide certain programming If your setup includes a multi dish switch you may need to do t
24. Control Hel 2 00am 10 00am N Page 7 Chapter 1 Introduction 2 Press the 1 button to select the Program Guide option on the Main Menu This opens the Program Guide on the TV screen SP List Bigred Gi SR 10 24am Mon 9 08 Paid Programmi 10 00am 10 30am NA T 10 00am aa 10 30am 11 00am Paid RE Evolution of ee Programming Sports Beyond the Glory Boxing gt oft d Just Goals Las Tertulias del Asador Q You can use the Program Guide to find and select a program to watch For now though go on with this tour Press the MENU button to go back to the Main Menu Press the 2 button to select the Themes and Search option on the Main Menu This menu allows you to search for programming by themes movies sports etc or by key words used in the program information h casoni Family Kids Iaj Education 3 n Ji 4 Music Arts n Z Be iad aL chi I Religious Search 1E Remote Control Heip F E 10 00am 6 00pm N Press the MENU button to go back to the Main Menu Press the 3 button to select the Customer option This menu provides convenient access to your DISH Network account to review your statement pay your bill upgrade programming and more Page 8 MENU MENU def 10 Quick Tour of the Menus CUSTOMER SUPPORT Add Channels T View Your Statement C79 _ Pay Your DISH Network Bill es Frequentiy Asked Questions T5
25. Controls Page 73 Chapter 3 Using the System Page 74 9 Turn the device back on and try some other appropriate buttons to make sure they work If the code works for other buttons stop here 10 If the code doesn t work redo steps 3 through 9 with another device code from the tables 11 If you can t find a code that works try Scan for Device Codes that follows Scan for Device Codes Sometimes the blank POWER button works when other buttons don t Try every code listed for you brand until one works for your device If the code for your device 1s not listed in the tables starting on page 113 use this procedure to scan the remote control s memory for the device code 1 Turn the device on 2 Press and hold the mode button until all the other mode buttons light up and then let go of the button The mode button flashes 3 For AUX mode only e Press O for a second TV e Press 1 fora second VCR or DVD player e Press 2 for a tuner or amplifier Use the device s front panel buttons or its remote control For example hold the TV mode button for a TV until all of the other mode buttons light When you let go the TV mode light will flash This step is for programming which kind of device that should be programmed in AUX mode If you re not programming in AUX mode skip to step 4 4 For AUX mode only Press the STAR button 5 Press the blank POWER button 6 Press t
26. DSL Digital Subscriber Line phone line receiver What to Do Wait a few minutes and then try again to enter the password Note The time out feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the If you want to reset the receiver to its factory default settings select the Yes option If not select the No option Connect the receiver to an active telephone line Make sure that the telephone line to which you connect the receiver is working properly Note To be able to order pay per view programs you must keep the receiver connected to an active telephone line at all times If your setup includes more than one receiver this applies to each receiver The receiver uses the telephone line to make toll free calls usually in the middle of the night to send information to the Customer Service Center wall jack The DISH Pro Twin LNBF may not be properly connected Cables may be too long over 200 feet Cables may not be rated for 2150 MHz You may have DISH Pro Adapter installed on a DISH Pro receiver May have a non DISH Pro switch or LNBEF or incompatible accessory device in the system The DISH Pro Twin LNBF is connected but no satellite signal is present The DISH Pro Twin is connected but something in the system may be blocking the switch commands You may have DISH Pro Adapter installed on a
27. If needed make sure that the remote is in SAT mode to control the satellite receiver 2 Make sure your satellite receiver is connected to your TV s and confirm that the remote controls are controlling the menus properly using the instructions in Chapter 2 Turn ON the television and receiver 3 Display the Point Dish menu on the nearby TV by pressing MENU and then 6 1 1 using Remote Control 1 unless your TV already displays this menu ial Point Dish Mon September amp To Calculate azimuth and elevation psa Enter your ZIP code and select satellite system I Satellite i Ww L Hep Azimuth 159 Elevation 49 Skew 64 Angles adjusted for magnetic true north deviations 0 25 30 Le 100 125 Not Locked Name Not Acquired Signal Strength 0 4 Enter your ZIP code in the ZIP Code field 5 Make sure that 500 is shown under Dish System Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 85 Chapter 4 Dish Antenna Installation 6 The menu displays the azimuth elevation and skew angles Write down these Azimuth numbers in the blanks provided in the margin Elevation _ Mounting the Dish Skew Using the azimuth and elevation angles find a location for the satellite dish which can be pointed towards the satellites located at these angles With a compass find the required azimuth angle Then use the elevation
28. Main Menu 7 42 Making a Favorites List Active 51 Maximum Number of Event Timers 56 Menu Caller ID 69 Menus 7 Alternate Audio 71 Browse Banner 43 Cancel Procedure 45 Dish Home 9 Favorites 11 Highlighting Choices 44 Highlighting Menu Options 43 List of Choices 44 Locks 62 Main Menu 7 42 Open and Close 42 Program Guide 8 42 Selecting Choices 44 Selecting Menu Options 44 System Setup 10 Themes and Search 8 43 52 59 Timers 10 52 Modulator Setup 26 Naming a Favorites List 51 Nearby TV 1 Remote Control 1 2 On Screen Messages 102 Open and Close Menus 42 Optimize Your Remote Controls 32 Ordering Pay Per View Programs 49 Ordering Your Programming 4 Other Connections 16 Remote Antenna 16 Satellite In 16 Telephone Jack 16 Other Remote Control Features 81 Overlapping Timers 54 Overview 2 Conventions 2 Tips 2 Password 67 Pay Per View Locking and Unlocking 66 Stay Legal 127 Pay Per View Programs 49 Personal Identification Number 69 Power Button 13 Problems and Solutions Tables Using the Remote Control 105 Program Banner Displaying Program Information 47 Program Guide 42 45 Program Languages 71 Radio Interference 128 Rain and Snow Fade 11 RCA Out 14 20 Receiver Radio Interference 128 Telephone Communication 127 Receiver Back Panel 14 Receiver Front Panel 13 Recover Button 41 Remote Antenna 16 Remote Control Other Features 81 Switch Between TV and Device Volume Control 81 Using the Remote Control 1
29. TV s tuner port 3 Plug in and turn on the remote VCR and TV 4 Tune the remote VCR to the remote TV channel that you use to watch satellite TV programming for example channel 60 as set on page 26 5 Set the VCR output to channel 3 or 4 6 Tune the remote TV to the same channel that you set your VCR to in step 5 Page 31 Chapter 2 Receiver Description and Installation Optional Connecting to an Off Air Antenna or Cable If you want to receive channels from an off air antenna or cable in addition to your satellite receiver programming connect the off air antenna cable into your TV distribution equipment For the nearby TV receiving programming from CH 3 4 OUT the off air antenna cable needs to be connected to the TV ANTENNA CABLE IN port For remote TVs receiving programming from CH 21 69 OUT the off air antenna needs to be connected to your TV distribution equipment When adding this connection the FCC requires that your install appropriate equipment between the off air antenna cable and the satellite TV receiver to prevent you from accidentally retransmitting DISH Network programming see FCC Compliance in the Appendix TV distribution equipment devices include coax panels amplifiers or super home nodes and are available through many companies To Dish Antenna Dish and cabling omitted for clarity To TV Antenna Cable In Optimize Your Remote Controls Change the A
30. TV Satellite Receiver Keep this guide in your TV2 viewing area i Check to make sure your TV and if connected your VCR is tuned to the correct channel Refer to the How to Watch TV on TV2 section in this guide for correct channel setup or use the RECOVER button on the remote control see below Quick Help and Tips What should I do if I have a snowy picture or a blue or black screen Look inside for important tips to operate your satellite receiver What should I do if my remote control doesn t seem to operate my satellite receiver e Try pressing the SAT Mode button e Check to make sure you are using the correct remote TV1 or TV2 for the desired location e Make sure the remote UHF antenna is attached to the back of the receiver e Your remote control batteries may need to be Channel Directory Note All programming subject to change without notice Go to dishnetwork com for a current directory replaced alkaline batteries are recommended ASES 118 eee FOX News Channel 20512 e2 SCIEN Channel IPREN HR e Check the remote address see User s Guide are nc A A Ai AMC 130 Fox Soccer 149 e ShopNBC Deeece Avrerica s Preview Channel 221 eee Free Speech TV 15 eee SiTV 159 Why does my receiver You may have a neighbor that also has a UHF Angel One 262 9 Fuse 158 Sleuth 18 change channels
31. a DISH 500 Antenna c cece eccceeeeceeeceeeeeeeeseeeseeeeaeeeaeeess 85 Installing a Multiple Dish DISH Pro System cceccceccceeeeeeeeeeeees 91 DISH Pro Wiring Diagrams ccc cictaiioieeeeesalie tessa lk ial ie An 94 Running Coaxial Cable cccccccccccecccseeeseeeseeeeeeeeseeeseeeseeseeeseeeaeeess 99 Chapter 5 ReferenCe snssnunnunnunnnnnnrnnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 101 Troubleshooting Tables cccccccecccseceecceeceeceeeeeeecuseesesseesanseeeeas 101 Dvice COG CS tase Soeur ancien a a 113 APPENOD rasian a sac oneuvecersciussnesneetaracstseascanees 109 LIMIE VV AIPA tadersiiea a e an 119 Residential Customer Agreement ccccceccceeecaeeeeeeeseeeeaeeeseeesaees 121 Staying Legal serris risi a 127 FOC COMPIANGe iiinn ict a cuban iouiiets hatecuooee 127 WING Nasco adc a 129 Safety Instructions oe ae eS 10 11 12 13 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the
32. and at least 55dB from 550 MHz to 806 MHz Measuring the isolation of a device requires specialized equipment In most cases it is easier to purchase a splitter or amplifier with the correctly specified isolation from your local satellite television retailer The above requirements are extracted from 47CFR15 115 For the complete text please visit WWW FCC GOV Index A Alternate Audio 71 Attach a UHF Attenuator 33 Attenuator 15 21 Back Panel CH 21 69 Out 15 Channel 3 4 14 Other Connections 16 RCA Out 14 Remote Antenna 16 Satellite In 16 S Video Out 15 Telephone Jack 16 TV 1 Connections 14 TV Antenna Cable In 15 TV1 Connections 14 TV2 Connections 15 Batteries 18 Before an Event Timer Operates 52 Browse Banner 43 Displaying Program Information 47 Ordering Pay Per View Programs 49 Using 48 Caller ID 69 Canceling a Procedure 45 CH 21 69 Out 15 21 Changing a Favorites List 50 Changing Channel Locks 64 Changing Channels 45 Changing Content Locks 64 Changing Program Languages 71 Changing the Receiver Password 67 Changing the TV1 and TV2 Output Channels 26 Channel Locks 64 Check the Device Codes 75 Checking the Remote Control Address 33 Connecting the Receiver to a Dish Antenna System 28 Connecting the Receiver to a Nearby TV 19 Connecting the Receiver to the Phone Line 27 Connecting the Receiver to the TV s in Another Room s 21 Connecting to an Off Air Antenna or Cable 32 Control a T
33. and remote and their remote may be controlling your Aninei Planet 134 Fx 137 SOAPnet 188 do things on its own receiver This is easily corrected by changing your BBC AmencaN Sa ae SPEED mo ts remote control address See your User s Guide for E A I incl hd ace instructions E cranes The Ta Golf Chame The om y om e o Bloomberg Television 208 e Gres Arrerican Country GAC 167 e TBs4 139 eee What would affect my There may be obstructions in front of your satellite Boorrerang 4 75 GSN 6 TeleFutura East o Acquiring satellite signal dish Sometimes new tree or plant growth can Bravo 12O meak Chenmel TORS N al Seaweed obstruct the signal between the satellite and the dish Leda a nke ak ee e ID If you are experiencing frequent signal interruptions a miyn ae alana mr y p g q g p 2 ccivs 2e5 ece HGTV I2 eee The Mbvie Channel xtra Vest 4 330 leave your TV on and press the SYS INFO button CCTIVESF ga1 History Chamel The nne Img eee on the remote Contact Technical Assistance using cmr 166 History International 2 6 MT 138 eee the phone number shown on the System Information CNBC 208 HN S43 ese ToonDisney4 wae screen CNBC World 207 HorseRacing TV 404 eso Travel Chama 25 eee CNN 200 e e HSN 222eeee Tumer Classic Moies 132 g Why don t all of my You may have a Favorites List active that does not S Epi ane Se es ee z kichi PEE as channels show up on include thos
34. are located inside the front cover of this guide Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 25 Chapter 2 Receiver Description and Installation Tip It s easier to set the output channel from the opposite TV For example if you are changing the out put on TV1 nearby TV use TV2 remote TV to make the change When you save the changes simply remember to change the chan nel on the nearby TV Page 26 Removing the Recover Button Channel Programming The following instructions describe how to reset the RECOVER button to the way it was delivered to you from the factory 1 Press and hold the TV mode button until all the other mode buttons light up and then let go of the button The TV mode button flashes 2 Press the STAR button 3 Press 0 0 0 4 Press the POUND button The TV mode button flashes three times 0 0 0 Changing the TV1 and TV2 Output Channels The receiver comes preset to use channel 3 for TV1 and off air channel 60 for TV2 If you are experiencing interference on the channels you are using follow these instructions to change the channel that TV1 or TV2 uses Make sure you are familiar with how to change channels on your TV and if necessary how to switch your TV between off air and cable channels When you change these receiver output channels you must also change the
35. channels on your TV s to tune to these channels to see the video from the receiver See your TV user guide for instructions 1 Press MENU 6 1 5 to open the Modulator Setup screen QSA Medu ator Mon m a Choose the channel that your TV will use 2 For TV1 Out highlight the number under TV1 Out For TV2 Out skip to step 4 3 Use the UP and DOWN ARROW buttons to change the modulator channel either 3 or 4 Continue to the next step to set TV2 Out or skip to step 7 if you are finished making changes Connecting the Receiver to the Phone Line 4 For TV2 Out select either Air for off air channel numbers or Cable for cable channel numbers 5 Highlight the number under TV2 Out 6 Use the UP and DOWN ARROW buttons to change the modulator channel to one of the following e Air Mode Select a channel between 21 and 69 e Cable Mode Select a channel between 73 and 125 7 Select Done to save the changes 8 Change the channel on your TV s to match the channel s you selected 9 If desired to remind you of which TV channel to tune to get satellite programming place a channel sticker near or on your TV to indicate the correct channel 10 If you changed your TV2 Out channel repeat Programming the Recover Button for a Remote TV Connecting the Receiver to the Phone Line You must keep the receiver connected to an active telephone line Otherwise you may not be able to order pay per view programs or use all o
36. different channel Note These buttons do not change the channels on the TV 1f the remote control is in limited mode Page 77 Chapter 3 Using the System Page 78 Control a VCR or a Second VCR or a DVD Player Only the buttons described here control a VCR or DVD player Some of the buttons described here may not control your VCR or DVD player See the user s manual that came with your VCR or DVD player for information about the features VCR Mode Button You must first set up the remote to control the VCR or DVD player See Set Up the Remote to Control Devices beginning on page 72 Then you must press the VCR mode button to set the remote to VCR mode The VCR mode button lights for two seconds to show you ve set the remote to VCR mode Make sure you keep the remote in VCR mode to use the buttons described here Note You can set up the remote to control a second VCR or DVD player in AUX mode the same way it controls the first VCR or DVD player in VCR mode See Set Up the Remote to Control Devices beginning on page 72 Note You must set the remote to VCR mode to set it up to control a DVD player TV VIDEO Q TV Video Button Use the TV VIDEO button to switch the VCR between its TV mode and its VCR mode see your VCR user s manual for information POWER 5 Power Button Press the blank POWER button to turn the VCR on or off PAGE v C R Page Up and Down Arrow Buttons Use the PAGE UP
37. following Place the receiver higher than all of the other equipment in your entertainment center Provide room above the receiver so that the antenna can be installed straight up If this is not possible tilt the UHF antenna at about a 30 angle Place the UHF antenna outside the entertainment center by using a coaxial cable to connect the antenna to the receiver Try moving the receiver to other locations Attach a UHF attenuator to the REMOTE ANTENNA port see 33 Connecting the Receiver to a Nearby TV This section describes how to connect receiver TV1 output ports to a nearby TV The easiest way to connect the receiver to the TV is using coaxial cable connections but you may also use RCA or S Video outputs Nearby TV Coaxial Cable Connections TV1 l Connect a coaxial cable from the CH 3 4 OUT output on the receiver to the nearby TV s tuner port Place the white CH 3 4 OUT sticker on the cable near where the cable connects to the receiver see the picture in the margin Plug in the power cord for the receiver Turn on the receiver with the front panel power button and make sure the green TV1 indicator is lit Tip Using cable labels makes it easy to tell which cables connect to the receiver ports Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections Page 19 Chapter
38. have a phone line connected to the receiver and that the Caller ID feature is enabled After you turn on Caller ID it stays on until you decide to turn it off Caller ID Screens When you receive a call you will see a Caller ID popup screen iT Bob Jones lh IPM 559 895 4707 Incoming Call J You can select OK to eliminate the message If you do nothing it will disappear after 20 seconds If you are in a menu when a call comes in you will see a different Caller ID popup screen IR Celebrity Homes 5 30 pm 7 00pm NR p Fashion Patrol Colectiile athe Carcl Duval Hee Page 69 Chapter 3 Using the System Turning Caller ID On and Off 1 Press MENU on the remote control m 2 Select System Setup 3 5 s 3 Select Installation 4 Select Caller ID Q C ee Po F E O E Ree ET a OE thz F LA 5 Select Enable Caller ID or select Disable Caller ID 6 Select Done Resetting to Factory Default Settings Note Resetting the receiver to factory default settings discards all Favorite Lists except the All Chan and All Sub lists Note If you have set any locks on the receiver and the receiver is locked these locks will be kept If the receiver is unlocked any such locks will be lost however you cannot reset the receiver to factory default settings to bypass a lock or to discard a password you have forgotten Call the Customer Service Center if you have forg
39. in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items returned without a copy of the Proof of Purchase will be considered out of warranty Follow the instructions given to you by the Customer Service Representative 6 Write the RA number in large clearly visible characters on the outside of the shipping box that you use to return the equipment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense Advance Exchange Program Page 120 The Advance Exchange Program allows you to have replacement equipment shipped immediately to you depending upon where you live it could take three to five business days Along with replacement equipment you will receive a prepaid shipping label and instructions on how to return the defective equipment The shipping charge for receiving replacement equipment and returning the defective equipment is a one time fee based on EchoStar s competitive bulk shipping rates additional charges may apply outside of the continental US This fee will be charged to your billing account or your valid credit card If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement your billing account or credit card will be charged the market price of the replacement If you return the defective equipment after ten days you will receive a full refund
40. less an administrative fee If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement Residential Customer Agreement Post Receipt Exchange Program You may choose to ship the equipment to us at your cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return The equipment you return will be checked to verify whether it is covered under this warranty If the defective equipment is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental US If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable your billing account or credit card will be charged the market price of the replacement Accessory Warranty An accessory 1s any DISH Network branded equipment displaying the DI
41. other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Use only attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus Page ili Safety Page iv Note to Satellite TV System Installer This reminder is provided to call the satellite TV system installer s attention to Article 820 40 of the National Electrical Code NEC that provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical lt q Sat
42. the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Page 127 Appendix Radio Interference This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modifying this receiver may void your authority to use the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation betwee
43. us If we later determine that you utilized your DISH Network Equipment including any additional DISH Network receivers or sold leased or otherwise gave possession of the same to a third party who you knew or reasonably should have known intended to use it to permit the viewing of the Services in a commercial establishment or any other area open to the public we may terminate the Services and in addition to all other applicable fees you agree to pay us the difference between the price actually paid for the Services and the full commercial rate for such Services regardless of whether we have or had the commercial rights to distribute such Services in a commercial establishment The payment of that amount and or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement at law in equity or otherwise F Additional Receivers DISH Network will allow you to place up to five additional receivers on your account Each additional receiver would be authorized to receive the same Services as your initial receiver Unless your receiver is rented from DISH Network in which case a monthly rental fee will apply DISH Network will charge you a monthly Additional Outlet Programming Access Fee for each additional receiver added to your account This option is only available if your initial DISH Network receiver and all additional receiver s are located at the same residence and are conti
44. want to create or change Note You cannot modify the All Chan or All Sub lists 3 Select Modify List di th Favorites a 4 Inthe Channels list highlight a channel you want to add to the Favorites List 5 Press SELECT to add the highlighted channel to the Favorites List A dot appears next to the channel 6 Repeat steps 5 and 6 until you have added all the channels that you want 7 To delete a channel from the Favorites Lists select the channel in the list The dot next to the channel disappears 8 Select the Done option to save all changes to the Favorites List Note If you try to save a Favorites List with no channels you will see an error message Page 50 Using Favorites Lists Naming a Favorites List 1 Press MENU 8 to open Favorites 2 Select the Favorites List that you want to change 3 Select the Edit Name option Note You cannot change the name of the All Chan or All Sub list 4 Enter the list s name by doing one of the following e Use the virtual keyboard to type the list s name e Use the remote control NUMBER PAD to enter the letters in the Enter Name box Numbers 2 through 9 have telephone style numbers written above them To enter an H for example press 4 twice because H is the second letter listed above the 4 on the NUMBER PAD A Je jc Jo Je fr Je Ja Ji bs I Clear Entry ix fe fm fn fo fe Ja fa fs r i ujv jwhxdy iz pp je Heip d Lie fa ba is fe f7 a fafo Bacri space te
45. you to watch different programs in two locations e Nearby TV Programming from the receiver is delivered to the TV near the receiver using short audio video cables e Remote TV Programming from the receiver is delivered to a TV located in another room using existing in home coaxial cable Page 1 Chapter 1 Introduction Two remote controls come with your receiver e An Infrared IR remote to control programming for the nearby TV This remote is labeled with a green number 1 which matches similar markings on the receiver output connections and the menus for the nearby TV e An Ultra High Frequency Pro UHF Pro remote to control programming to a remote TV This remote is labeled with blue number 2 which matches the similar markings on the receiver output connections and the menus for the remote TV Overview Before you use your satellite receiver you need to install the system or have it installed by a professional technician For a professional installation please call the Customer Service Center at 1 800 333 DISH 3474 If you install the system yourself use the instructions in Chapter 2 A vital part of the installation is to set up the receiver to get the latest software from the satellite signal If you are installing a new system and follow the instructions in Chapter 2 your receiver will automatically get this software For information on the receiver and its installation read Chapter 2 Receiver Descriptio
46. 05 Remote Control 1 20 Remote Control 2 2 25 Remote Control Buttons 76 Control a Tuner or Amplifier 80 Remote Controls 16 72 Attach a UHF Attenuator 33 Batteries 18 Buttons 76 Check the Address 33 Check the Device Codes 75 Control Other Devices 72 Low Battery Warning Low Battery Warning 18 Optimize 32 Remote Control 1 20 Remote Control 2 25 Scan for Device Codes 74 Tuner or Amplifier 80 TV 76 TV and AUX Device Volume Control 81 UHF 2 UHF Antenna 18 Using 37 VCR 78 Remote TV 1 REN 127 Resetting the Receiver 70 Residential Customer Agreement 121 Reviewing and Editing Event Timers 56 Reviewing Event Timers 56 Ringer Equivalence Number REN 127 Satellite In 16 Satellite Signal Quality 11 Rain and Snow Fade 11 Solar Interference 12 Scan for Device Codes 74 Search 60 History 61 Selecting a Choice in a Menu 44 Selecting Menu Options 44 Set Up the Remotes to Control Other Devices 72 Setting Up a Manual Event Timer 54 Setting Up an Automatic Event Timer 53 Setting Up the Receiver to Control a VCR TV1 Menu Only 57 Signal Quality Satellite 11 Smart Card Door 13 Solar Interference 12 Special Considerations When Using Index Event Timers 57 Staying Legal 127 S Video Out 15 20 Telephone Jack 16 Testing the System 82 Themes 59 Themes and Search 43 52 59 Timer Frequency 52 Timer Types 52 Timers 52 Tips 2 Troubleshooting Tables Buying a Pay Per View Program 110 Changing Channels 109 On Screen Messages 102
47. 3 678 679 684 685 688 747 Pentax 592 595 677 680 683 686 Pentex Research 9 5 Philco 554 678 679 686 554 556 585 678 684 562 573 574 575 576 600 674 680 546 677 z Philips Pioneer Portland Quasar 554 678 679 747 Radio Shack 512 607 608 610 687 Radio Shack Realistic 581 584 588 608 675 676 678 679 Radix 676 RCA 518 525 527 528 591 595 605 607 615 631 649 675 678 680 686 534 549 554 581 584 585 588 608 675 678 679 687 688 Realistic Device Codes Samsung 515 517 534 579 591 675 Sansui 544 562 600 674 682 685 Sanyo 549 581 582 583 608 675 688 Scott 508 534 559 590 684 687 548 549 581 584 595 608 610 676 678 680 683 684 686 687 688 STS 6 678 679 590 680 684 688 Vector Research 534 592 600 674 677 683 Video Concepts 534 568 592 600 674 677 683 Wards 534 588 595 608 675 676 678 680 681 684 687 688 XR 1000 588 678 681 Yamaha 581 592 594 600 674 682 683 Page 115 Chapter 5 Reference TV VCR Combo Programming for combination devices Program the remote control in TV mode and then in VCR mode DVD Player Codes Programming in AUX mode Press 1 before entering the DVD code ee fe C Hitachi 632 635 660 705 706 707 Go Video Page 116 715 716 717 734 627 650 666 690 742 749 651
48. 4 Funai 534 541 657 661 662 677 682 694 GE 508 509 543 544 630 645 646 650 651 652 654 659 661 663 665 667 668 670 673 676 681 690 691 698 701 715 716 725 728 742 Goldstar 505 523 526 545 546 566 573 652 653 654 655 656 658 659 660 664 665 670 671 678 693 730 747 Emerson Hitachi 523 526 548 549 553 554 555 585 597 626 636 638 643 648 652 654 655 665 668 669 670 672 673 702 718 726 Infinity 566 671 JBL 566 671 JC Penney 505 506 516 525 526 543 546 631 645 646 650 652 653 654 658 659 664 667 668 670 673 676 678 680 690 691 701 725 726 728 730 Jensen 556 573 652 654 660 JVC 508 557 559 642 649 655 667 673 676 726 735 736 737 548 561 573 652 654 664 506 573 652 654 656 659 660 664 679 681 Kloss Novabeam 657 663 698 723 724 KTV 526 539 541 573 657 658 661 662 664 665 670 696 LXI 563 566 590 595 667 631 635 645 646 650 654 659 668 678 683 691 701 725 Magnasonic 573 659 660 669 672 677 Magnavox 506 520 525 536 566 567 568 573 610 652 654 656 659 660 664 665 666 669 671 673 674 677 723 724 729 Marantz 506 566 573 652 654 660 664 665 671 678 681 Page 113 Kawasho Kenwood Chapter 5 Reference 590 627 653 654 659 675 678 720 504 505 506 542
49. 571 573 627 652 653 654 656 660 728 504 505 542 570 571 572 573 597 623 627 652 653 654 656 659 660 664 665 670 671 705 728 521 605 651 MTC 505 506 516 523 573 627 652 653 654 659 664 667 672 680 Mitsubishi Montgomery Ward Motorola Multitech 657 NAD 502 617 627 631 635 637 654 National 509 NEC 505 506 507 517 523 573 627 651 652 653 654 660 664 665 679 681 731 732 Orion 508 509 510 512 566 644 651 662 663 668 672 673 676 685 689 698 700 716 234 247 Philco 505 506 525 536 568 573 610 651 652 653 654 655 656 659 660 664 665 666 669 671 672 674 677 723 724 729 Optonica Panasonic Philips 525 566 651 652 655 656 671 690 723 7124 129 Pioneer 502 548 576 636 637 648 652 654 663 665 681 708 Portland 505 526 573 652 654 658 659 664 665 670 727 Price Club 680 Prism 6 76 Proscan 645 646 650 668 691 725 742 Proton 513 519 526 536 585 627 652 654 655 659 660 665 666 668 670 678 Page 114 Quasar 508 509 651 663 673 676 698 700 747 Radio Shack Realistic 526 541 590 607 612 645 650 652 654 655 657 658 661 662 663 668 670 683 698 730 RCA 503 505 548 586 630 633 634 636 641 645 646 648 650 651 652 653 654 656 661 663 665 667 668 670 681 691 698 701 708 715
50. 69 OUT coaxial port you must meet the FCC requirements in the Appendix To meet these requirements an in line coaxial attenuator has been included with your receiver and may need to be installed using the following guidance e Ifconnecting to your in home cabling system to distribute the signal to a TV s in other rooms in most cases you will not have to install the attenuator on the CH 21 69 port for typical in home cabling systems e Ifconnecting directly to a TV tuner port you must install the attenuator in the cable between the CH 21 69 OuT port and the TV tuner If you have an off air antenna or cable connected to your in home cable system see Optional Connecting to an Off Air Antenna or Cable following this section Page 21 Chapter 2 Receiver Description and Installation Tip Using cable labels makes it easy to tell which cables connect to the receiver ports Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections Channel Air Cable Page 22 Make sure you are familiar with how to change channels on your TV and if necessary how to switch your TV between AN off air and cable channels During this procedure it will be necessary to change the channels on your TV s to tune to these channels to see the video from the receiver See your TV user guide f
51. Attention Symbols Warning Symbols and Gray Boxes You must be aware of safety when you install and use this system This User Guide provides various procedures If you do some of these procedures carelessly you could injure or kill yourself or damage equipment or property Some other procedures require special attention The WARNING symbol means that if you are not careful You could injure or kill yourself or You could damage equipment or property The ATTENTION symbol means you should pay special attention to Important instructions for using the system or Important instructions for maintaining the system The Class II Symbol alerts qualified service personnel to use only identical replacement parts in this apparatus ol gt gt For Your Safety Do not try to open the case of the receiver There is risk of electrical shock which may cause damage to the receiver and or personal injury or death to you There are no user serviceable parts inside the receiver Opening the receiver case or making unauthorized changes will void the warranty To reduce the risk of fire or electric shock do not expose this appliance to rain or moisture gt gt Important Software Notice As with all software controlled products unexpected behavior could arise if the user tries to perform operations in a non routine manner This product like almost any other high tech product is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANT
52. DISH Pro receiver May have a non DISH Pro switch or LNBF in the system Install a DSL filter between the receiver and the telephone What You Can Do Check all cable connections in your system and run Check Switch again Make sure cable length between receiver and DISH Pro Twin does not exceed 200 feet Rerun check switch Make sure cable is rated for 2150 MHz Rerun check switch Remove the DISH Pro Adapter this device is only for non DISH Pro receivers Rerun check switch Remove any non DISH Pro switches LNBs or incompatible accessory devices from the system All LNBs and switches must be DISH Pro Rerun check switch Check the point dish signal screen to confirm you have satellite signal If not check your dish antenna to ensure the DISH Pro Twin is installed properly the dish is pointed peaked on the satellite signal and there is nothing blocking the signal path to the dish Rerun check switch Check the cable path between the DISH Pro Twin and the receiver and remove any incompatible accessory devices Rerun check switch Remove the DISH Pro Adapter this device is only for non DISH Pro receivers Rerun check switch Remove any non DISH Pro switches LNBs from the system All LNBs and switches must be DISH Pro Rerun check switch Troubleshooting Tables What s Happening WhatsWrong What You Can Do When you run Check Switch you see Twin identified as the Device LNBF but you only hav
53. Daily Mon Fri e A multiple choice list allows you to select more than one choice at one time If you select 950 CD1 another choice your previous choice s stays 946 AUDIS selected T O45 AUDIB D944 AUDIT 7 939 AUDIE B 938 AUDIS 1937 AUDIA Highlighting a Choice in a Menu List Use the remote control ARROW buttons to move the highlight to the desired item in the list The black arrows on the list show where you can move the highlight Selecting a Choice in a Menu To select a choice in a list highlight the choice and then press the remote control SELECT button Make sure you select the Save or OK option to save your choice Select the Cancel or Done option to discard your choice Page 44 Changing Channels Canceling a Procedure You can cancel a procedure in any of three ways e Ifyou want to return to watching a program press the remote control VIEW TV button Q VIEW TW e Ifyou want to return to the previous menu press the CANCEL button e Wait a few moments and the menu will close paiia automatically discarding any changes you have made If this does not work you must finish the procedure Changing Channels There are three ways to change channels e Press the UP or DOWN ARROW buttons e Use the NUMBER PAD buttons e Press GUIDE and then select the channel from the Program Guide e Press BROWSE and then select the channel from the Browse Banner Using the Program Guide
54. EE OR WARRANT THAT ALL FEATURES SUCH AS PARENTAL CONTROL WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES EchoStar endeavors to improve such conditions and will periodically download improvements Equipment and Software Covered by this User s Guide This User Guide covers the DISH 322 receiver and software model DP322 This Guide may cover other devices not listed here Copyright Notice Copyright 2004 EchoStar Technologies Corporation Englewood Colorado 80112 All rights reserved The information in this User Guide may change without notice We may issue revisions to tell you about such changes Please send comments or questions about this User Guide to Technical Publications EchoStar Technologies Corporation 94 Inverness Terrace East Englewood Colorado 80112 Part Number 131291 Printed in the United States of America DISH Network is a registered trademark of EchoStar Satellite L L C For information about DISH Network please visit our website at www dishnetwork com We acknowledge all product names trade names or corporate names we mention in this User Guide to be the proprietary property of the registered owners Contents Safety Instructions tccccaentesatcttie cect tacitnsctccene santa eee iii Chapter 1 INtrOGCUCTION ccceecceseeeeneeeneeeneceneeaeeeaneeeeeeenenenenanees 1 Welcome to DISH Network cccccsccceecceseecseeceseceeecsueesueecseeeaeeesaes 1 ADOULINIS IRCCEIVED inaano ties ta se
55. Each cable carries both the 119 and 110 signals after you use each receiver to check the setup To four DISH Pro Receivers or two DISH Pro Plus Receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below E m dish Installation Summary Mon October 28 4 Satellite Input 1 Satellite Input 2 1 2 M a l 2 a OK OK OK OK SS ee x han v eT Daaa 7 SELNI y ESTAN Page 95 Chapter 4 Dish Antenna Installation DISH 500 with a DISH Pro Twin LNBF One DISH 300 with a DISH Pro LNBF DP34 Switch you ground the system per the National Electrical Code This diagram leaves out grounding to be clear Make sure A NEC and all local electrical codes as 4i a gt Ie To four DISH Pro Receivers or two DISH Pro Plus Receivers When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below sea dish installation Summary __ Mon October 28 4 Satellite Input 1 Satellite Input 2 EDEA EAT 25 Ea Page 96 DISH Pro Wiring Diagrams DISH 500 DISH 300 One DISH Pro Twin LNBF One DISH Pro Dual LNBF Two DISH Pro 21 Switches you ground the system per the National Electrical Code This diagram leaves out grounding to be clear Make sure A NEC and all local electrical codes When you set up your sy
56. IMITED IN DURATION TO THE PERIOD OF THIS WARRANTY ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY THIS WARRANTY SHALL BE VOID IF ANY FACTORY APPLIED IDENTIFICATION MARK INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS HAS BEEN ALTERED OR REMOVED THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 333 DISH 3474 Have the date of purchase and either your customer account number the receiver conditional access number or the receiver model number ready Display the Important System Information menu to find these numbers 2 A Customer Service Representative will assist you 3 Ifthe Representative determines you should return any equipment you will be directed to call a Return Authorization representative Before shipping any equipment you must talk to a Return Authorization representative and must obtain a Return Authorization RA number 4 You will be given the appropriate address for which to return your equipment Whether under warranty or not you will be responsible for the cost of shipping back the defective equipment For faster service see the Advance Exchange Program below 5 Returned equipment must be packaged properly using either the original shipping materials or the packaging
57. IPMENT A If you decide to lease your Equipment from DISH Network the terms and conditions of the lease agreement shall apply in addition to the terms and conditions of this Agreement Such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right at our discretion to replace it with new or reconditioned equipment and to remove or require the return of the equipment upon termination of Services None of the equipment shall be deemed fixtures or part of your realty Our ownership of the equipment may be displayed by notice contained on the equipment You shall have no right to pledge sell mortgage give away or remove relocate alter or tamper with the equipment or any notice of our ownership thereon at any time Any reinstallation return of or change in location of the equipment shall be performed by us at the service rates in effect at the time of service You shall not attach any electrical or other devices to or otherwise alter the equipment without our prior written consent DISH Network shall have the right to make such filings as are necessary to evidence our ownership rights in the equipment and you agree to execute any and all documents as are necessary for us to make such filings Upon termination of Services you must notify our Customer Service Center to schedule the return the Equipment Page 125 Appendix Page 126 6 T 8 B You shall notify us promptly of a
58. MENT OR ANY SERVICES FURNISHED TO YOU ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU OR FROM ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU B It is your responsibility to impose any restrictions on viewing by you other members of your household or guests and we shall have no liability to anyone due to or based on the content of any of the Services furnished to you WARNING AGAINST PIRACY It is a violation of several U S federal and state laws to receive any Services or any portion of such Services without paying for them The penalties for violating such laws can range from imprisonment to civil damage awards of up to 110 000 per violation 9 MISCELLANEOUS A Physical Address Change of Address When setting up your DISH Network account you agree to provide us with the physical street address where the Equipment will be located A post office box does not constitute a physical address and is not sufficient to meet this requirement You agree to give us prompt notice of your change of name mailing address physical address where the Equipment is located or telephone number You may do this by notifying our Customer Service Center by telephone or in writing B Notice If we send you noti
59. SELECT Memorize your password From now on you must enter this password to lock or unlock the receiver Select the OK option Confirm the password by re entering it All the locks you have set are now in effect Page 63 Chapter 3 Using the System Page 64 Creating or Changing Rating Content Code Locks I ee E Press the MENU button Select the Locks option ik If the receiver is locked enter the password using the number pad buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Select the Ratings Locks option Highlight the rating that corresponds to the lowest unacceptable audience age Press the SELECT button to lock the highlighted rating Note All ratings that are more restrictive than the selected rating are also selected For example if you lock PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked Select the expanded rating code s if you want to also lock these ratings To unlock a rating code highlight the code and press SELECT Select the Done option to save the changes If the receiver is not locked you must lock it to put the locks you just created into effect by selecting Lock System Creating or Changing Channel Locks You can lock any channel including pay per view channels 1
60. SH Network logo excluding the receiver cables and hookups and non mechanical components A one year warranty becomes effective upon the activation of the DISH system or date of purchase if bought separately A proof of purchase is required to verify the purchase date If an accessory has an expired warranty no exchange will be issued You may purchase replacement accessories from DISH Network or your local retailer Residential Customer Agreement THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE IF YOU ARE A NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS AND CONDITIONS AND ACCORDINGLY THEY WILL BE LEGALLY BINDING ON YOU Thank you for choosing DISH Network for your television service provider DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through
61. See page 72 for instructions GUIDE Guide Button Press the GUIDE button to open the Program Guide When the Program Guide is open press this button to switch among Favorites Lists Arrow Buttons e Change channels Press the UP or DOWN ARROW button to change channels e Open the Browse Banner Press the RIGHT ARROW button e Show Themes Press the LEFT ARROW button e Move around within the Program Guide menus and Browse Banner Press the UP DOWN LEFT and RIGHT ARROW buttons TV VIDEO Q TV Video Button If you connect the receiver using its back panel TV ANTENNA CABLE IN and CHANNEL 3 4 connections use this button to switch the receiver CHANNEL 3 4 output between the satellite programming and another video signal such as cable or broadcast TV antenna connected to the receiver s TV ANTENNA CABLE IN Using the Remote Controls Select Button Press the SELECT button to select the option you highlight in a menu aca Recall Button Press the RECALL button to go back to the last satellite receiver channel you were watching Press it again to switch between the last two satellite receiver channels you were watching o Info Button e Program information Press the INFO button for more information when you watch a program or when you have the Program Guide Browse Banner or Themes list open e Help Press the INFO button to see help information when a Help button appears in a menu View TV Button
62. Set Up the Remote to Control Devices beginning on page 72 Then you must press the AUX mode button to set the remote to AUX mode The AUX mode button flashes once to show you ve set the remote to AUX mode Make sure you keep the remote in AUX mode to use the buttons described here Refer to TV Mode Button and VCR Mode Button as appropriate for the buttons available for use in AUX mode POWER Power Button Press the blank POWER button to turn the tuner or amplifier on or off MUTE Q Mute Button Press the MUTE button to turn the sound off or on VOLUME Volume Button Press the VOLUME button to raise or lower the volume a ae Up and Down Arrow Buttons Use UP and DOWN ARROW buttons to change channels on the tuner or amplifier YY Select Button The SELECT button works as the INPUT SELECT button for the tuner or amplifier Control Other Devices with the Remote Controls Other Remote Control Features Switch Between TV and AUX Device Volume Control When you set up the remote to control a TV the mute and volume buttons control the TV volume However if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting you can set up the remote to control the device s volume instead of the TV volume To set the remote to control the device s volume 1 Press and hold the AUX mode button for three seconds and then release it The AUX mode button will blink 2
63. Timer is scheduled to operate the timer will turn the receiver ON and tune it to the channel you last watched The receiver will then display the reminder menu You will have a few seconds to respond If you do not respond to the reminder menu the receiver will turn OFF Setting Up the Receiver to Control a VCR TV1 Menu Only To use VCR Timers connect the receiver back panel outputs to the audio Tip Remote video inputs on the VCR see your VCR user s guide for instructions Control 1 is used to Before you can use VCR Timers you must set up the receiver to control the control TV1 menus VCR If the receiver cannot control the VCR use an Auto Tune Timer to on the nearby TV tune the receiver to the channel you want to record Use the timers built into Remote Control 2 the VCR to start and stop the VCR at the right times is used to control TV2 menus on the The receiver transmits an IR signal from the front panel to control the VCR remote TV s This signal is much stronger than the signal the remote uses so it can bounce off walls or other objects on its way to the VCR This works in most home setups However shelves or smoked glass doors between the receiver front and the VCR may block the signal Also if the signal must cross a very large room or bounce off curtains it may not be strong enough to control the VCR Make sure that nothing blocks the signal and that the signal can bounce off relatively nearby light colored smooth surfa
64. UHF Pro remotes for this receiver will interfere with each other when operated at the same time This may prevent the remotes from operating the receiver momentarily 1 Perform the following using an existing remote control a Open the TV1 UHF Pro Setup screen by pressing MENU 6 1 8 on the remote control b Select Enable from the TV1 UHF Pro Setup screen c Select System Info to open the System Information screen d Move the highlight to the address for the Primary Remote Address as shown below This is important if you do not do this your remote will change the receiver s Secondary Remote Address and cause your Remote Control 1 to control the side of your receiver tion ID 33CBSCAA 05000 IFF OCE Primary Remote Address 3 w UHF Pro and IR Secondary Remote Address J UHF Pro Note Highlight the Primary Remote Address ance Copyright 2003 EchoStar Commumcatons Corp All Mont Resarvod 2 Perform the following using the UHF Pro remote that you are going to use to control TV1 a Press and hold the SAT mode button about three seconds until all the mode buttons light up and then let go of the SAT button The SAT mode button will blink b Use the NUMBER PAD buttons to enter any number from 1 to 16 except for the number shown by the Secondary Remote Address The SAT mode button goes out after you enter each digit and then lights up again Write down the number you entered Page 34 Setting U
65. Using Event Timers 111 Using Favorite Lists 110 Using Locks 107 Using the Menus 107 Using the Program Guide or the Browse Banner 109 Using the Telephone for Voice Data FAX 111 Tuner Amplifier Codes 116 Turning Caller ID On and Off 70 TV and AUX Device Volume Control 81 TV Antenna Cable In 15 TV Codes 113 TV DVD Combo Codes 117 TV1 and TV2 Indicators 13 TV1 Connections 14 19 RCA Out 14 20 S Video Out 15 20 TV Antenna Cable In 15 TV2 Connections 15 CH 21 69 Out 15 21 UHF Antenna 18 Unlocking the Receiver Front Panel 65 Using Caller ID 69 Using Favorites Lists 49 Using Locks 62 Adult Channels 67 Creating or Changing Channel Locks 64 Creating or Changing Rating Content Code Locks 64 Locking and Locking the Receiver Front Panel 65 Password 67 Pay Per View 66 Using the Menus 42 Page 131 Page 132 Using the Remote Control 105 Using the Remote Controls 37 Using Themes and Search 52 59 Using Timers Automatic Timer 53 Deleting 57 Editing 56 Frequency 52 Manual Timer 54 Maximum Number 56 Overlapping 54 Receiver Off 57 Reviewing 56 Special Considerations 57 Types 52 VCR Control TV1 Menu Only 57 UsingTimers 52 V VCR Codes 114 W Warranty 119 Wiring Diagrams 94 Write the following information in the spaces provided below You may need to provide this information if you call the Service Center To get the Conditional Access Numbers display the Important System Information menu see Ordering
66. VCR code from the VCR Codes table Device Codes These tables contain the manufacturer codes for programming the remote to control your TV a VCR DVD player or audio amplifier Every attempt has been made to include all codes If your device brand is not listed or if the codes do not work the remote may not control your device In some cases codes may operate some but not all buttons shown in this guide TV Codes Programming in AUX mode Press 0 before entering the TV code 669 675 657 661 663 698 AOC 505 506 519 520 573 620 627 652 653 654 659 664 665 670 672 Citizen 506 516 523 524 525 526 590 652 654 657 658 680 727 Colortyme 573 627 652 654 660 667 668 671 674 679 681 Contec Cony 541 655 657 661 662 726 Craig 536 541 657 661 662 666 667 694 Curtis Mathes 506 516 526 573 590 641 645 650 652 654 658 659 660 664 665 667 668 670 674 680 703 708 505 524 526 529 530 531 573 652 653 654 658 659 663 664 665 670 672 674 684 698 719 727 Daewoo 526 627 652 654 658 665 670 672 DISH Network Electrohome 526 573 651 652 654 656 659 660 665 670 709 728 Daytron Dimensia 526 534 535 536 537 538 539 541 573 590 627 636 642 648 652 654 655 657 658 659 660 661 662 665 666 667 669 670 677 679 682 692 696 699 720 Envision 506 573 652 654 660 66
67. Your Program Packages on page 4 pearen eme premene ES Auxiliary Code AUX Mode 131291 m Check to make sure your TV and if connected your VCR is tuned to the correct channel Refer to the How to Watch TV on TV1 section in this guide for correct channel setup Quick Help and Tips What should do if have a snowy picture or a blue or black screen What should do if my remote control doesn t seem to operate my satellite receiver e Try pressing the SAT Mode button e Check to make sure you are using the correct remote TV1 or TV2 for the desired location e Your remote control batteries may need to be replaced alkaline batteries are recommended e Check the remote address see User s Guide What would affect my satellite signal There may be obstructions in front of your satellite dish Sometimes new tree or plant growth can obstruct the signal between the satellite and the dish If you are experiencing frequent signal interruptions leave your TV on and press the SYS INFO button on the remote Contact Technical Assistance using the phone number shown on the System Information screen Acquiring Satellite Signal Please Wait What are the benefits of my satellite receiver being connected to a telephone line Keeping your phone line connected to the receiver enables you to take advantage of interactive TV services Customer Support o
68. and DOWN ARROW buttons to change channels on the VCR Note If you are using the remote control in limited mode the VCR will not change channels recaL Recall Button Press the RECALL button to go back to the last VCR channel you used Press it again to switch between the last two VCR channels you used Control Other Devices with the Remote Controls VCR Buttons e Press the LEFT ARROW button to rewind a videotape or DVD e Press the DOWN ARROW button to pause a videotape or DVD Press this button or the PLAY button to go back to playing the tape or DVD e Press the RIGHT ARROW button to fast forward a videotape or DVD e Press the STOP button to stop playing or recording on a videotape or DVD e Press the RECORD button to record on a videotape e Press the SELECT button to play or to go back to playing a videotape or DVD abe def jk mine tuw weyz p Number Buttons Use the NUMBER buttons to enter channel numbers Note If you are using the remote control in limited mode the VCR will not change channels Page 79 Chapter 3 Using the System Page 80 Control a Tuner or Amplifier Only the buttons described here control a tuner or amplifier Some of the buttons described here may not control your tuner or amplifier Please see the user s manual that came with your tuner or amplifier for more information AUX Mode Button You must first set up the remote to control the device See
69. angle to find out how high the satellites are in the sky from your location Make sure nothing blocks the line of sight between the dish and the satellites 2 Mount the mast to a solid surface so that the dish antenna cannot move or be bumped out of adjustment Keep in mind that physical and environmental conditions can block your satellite dish s ability to receive a clear satellite signal The conditions to be aware of are Eaves and overhangs on your building or house wind plant growth and deterioration of the mounting surface Never mount to a tree or a public utility pole 3 Align the top part of the mast so that it is absolutely vertical as shown below If the top part of the mast is off vertical by only a few degrees it will be difficult or maybe even impossible for you to find the satellites Take at least two readings with a bubble level on the upper mast that are 90 degrees apart from one another Page 86 Installing a DISH 500 Antenna 4 Assemble the satellite dish as shown below except do not attach the Y bracket or LNBF at this time LNBF or LNBFs Dish Bracket a l Mast Clamp Y Bracket Support Arm 5 Loosen both skew bolts and set the skew by rotating the dish mounting bracket to align the red mark with the required angle on the skew scale which you wrote down on page 86 Tighten the skew bolts securely to keep the dish from rotating Once the skew is set do not try to fine tune t
70. as 4 HBO esy 4 HBO2 East 4 HBO2 V sp 4 HBO Comedy 4 HBO Fanily 4 HBO Latino HBO Signature 4 HBO HD Starz InBlack4 Encore East 4 TELELE 8 i Movie Packages Starz East 4 Starz Viesb 4 Starz Cinemn East 4 Starz Comedy 4 Starz Kids amp Fanily 4 Starz Edge 4 Starz HDTV ActionIvAx 4 Cinenrex East 4 Cinenrex Vest 4 Mbrelvanx 4 RHHH HHS REBRE FLD The Mowie Channel East 4 The Mpvie Channel xtra East 4 Showtime Too 4 Showtime East 4 Showtime Wes 4 Showtime Beyond 4 Showiine Endrene 4 Showtime Showcase 4 Sundance Channel Showtime HD SHURRBEEUKKE FREE Spanish audio feed available Audio disponible en espa ol Features of Your Remote Control a To use the features described in this section make sure you are in SAT mode by pressing the SAT Mode button Note To control a TV VCR or other available component the remote must be programmed See the User s Guide for details Recovers satellite programming if your TV input or channel has changed Press to control your satellite receiver TV power volume and mute Press to control other components such Press to control Press to control 2s a DVD player your TV your VCR Left button turns the receiver on off E TVADEO Q MENU R Page up down in menus and program guide POWER right button turns the TV on off LAY VOLUME Display current and Access receiver future satellite program fe
71. atures and settings listings Search for programs using Themes Channel up down navigate through menus guides and Go back to last 6 er i select an option channel viewed NEE 4 o SYS INFO RECORD Display program abc information eet jkl 5 See what is on other channels while watching TV Explore interactive Ba TV features ia z S A Exit any menu guide OR and go back to Enter a channel J viewing a program number or select menu items Search for a program Green number 1 indicates TV1 Blue number 2 indicates TV2 My remote is programmed in Limited Mode check box Using the Limited Mode option helps prevent you from accidentally tuning to a TV or VCR channel or input that does not display satellite TV programming How to Watch TV on TV1 CI TV1 viewing location is identified with a green key on your remote and the green TV1 logo on the TV screen lt gt A watch satellite TV or if you lose video Set TV to Set VCR to Channel Input Channel Input Watching Your Satellite Programs To operate your satellite receiver you k must be in SAT mode E r a by pressing the em PS SAT Mode button s MENU Turns the Satellite Receiver On or Off Turns the TV On or Off Easy Ways to Find a Program Select a program from the Program Guide Channel Up Down one program at a time OR Enter a channel number from the Channel Directory QUICK REFERENCE GUIDE TWwo
72. ave found the correct VCR code select the Save option to save the VCR code you entered and return to the Installation and Setup menu Using Themes and Search Setting Up a VCR for VCR Timers After you have properly set up the receiver to control the VCR during VCR timers complete the following to set up the VCR to operate when you set a VCR timer 1 Turn the VCR on Make sure you keep the VCR on because the receiver cannot turn the VCR on for you 2 Insert a tape A blank rewound tape makes the best recording 3 Ifyou need to change the VCR settings tape length or channel see the instructions that came with your VCR Using Themes and Search The Themes and Search feature of your receiver makes it easy to find programs to watch This menu allows you to search for programming by themes movies sports etc or by key words used in the program information Themes You can list and choose programs by the theme of their contents for example just movies or just sports You can then quickly list programs based on that theme and choose the program you want 1 Open the Themes and Search menu by doing one of the following e While watching a program press the LEFT ARROW button omemr e Press the MENU button and then select the Themes option 2 Select the option for a category 3 Select the desired program in the program list Page 59 Chapter 3 Using the System Note If the program you
73. axial cables are in place and check that all cable connectors are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aimed at the satellite Check the strength of the signal using the Point Dish and Signal Strength menu Consult your installer to re aim the dish if necessary to obtain the maximum possible signal strength Note the local weather conditions Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal Remove any snow or other debris which may have collected on the satellite dish Make sure that the TV brightness and contrast are adjusted correctly and that the TV is working properly Make sure that the TV is connected properly to the receiver Check other nearby electrical devices as possible sources of interference Check that all required coaxial cables are in place Check for moisture or water leaking into all connections Dry them out if needed then seal them with coaxial cable sealant Check the dish to receiver cable run length if it is over 100 feet call your dealer or installer Using the TV remote control and or menus displayed by the TV not the receiver remote control or the menus displayed by the receiver turn off the closed captioned feature Press the SELECT or blank POWER button on the remote control
74. can access the locked item or open the Locks menu e Ifyou exit a locked item or close the Locks menu you must enter the password to access the item Page 62 Using Locks Locking and Unlocking the Receiver You must lock the receiver for any receiver Locks you set to take effect To lock the receiver you must first create a password If you forget your password you will need to speak with a Customer Service Representative If you have a Personal Identification Number PIN you will need to give it to the Customer Service Representative See page 69 for information on PINs l 2 3 Press the MENU button to display the Main Menu Select the Locks option to display the Locks menu jki Note If the receiver displays a message prompting you to enter a password the receiver has already been locked Mon September amp 3 Channel Locks Lock System 3 Front Panel Lock 4 Change Password 5 Lock PPV 6 Remote Control Hel 10 00am 6 00pm NR Select the Lock System or Unlock System option The receiver displays a message prompting you to enter a password to lock the system h Mon September amp 3 opp f Remote Control Help 10 00am 6 00pm N Enter and verify a password using the NUMBER PAD buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK button Press
75. ce it will be considered given when deposited in the U S Mail addressed to you at your billing address or hand delivered to you Our notice to you will also be effective if provided on your billing statement or by telephone If you give notice to us it will be deemed given when received by us at the address listed on the first page of this Agreement C Applicable Law This Agreement including all matters relating to its validity construction performance and enforcement shall be governed by applicable federal law the rules and regulations of the Federal Communications Commission and the laws and regulations of the Staying Legal state and local area where Service is provided These terms and conditions are subject to amendment modification or termination if required by such regulations or laws If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation that provision may be deleted or modified without affecting the validity of the other provision D Other This Agreement is in addition to any other written agreement between You and DISH Network including without limitation an installation agreement lease agreement or promotional agreement Any and all prior oral or written representations or agreements are superseded by this Agreement and such other written agreements No salesperson installer customer service representative authorized retailer or other similarly situated individual is aut
76. ces Page 57 Chapter 3 Using the System Page 58 Note VCR setup is only available through TV1 menus To set up TV1 to control a VCR use Remote Control at the nearby TV and do the following l 2 3 4 10 Press the MENU button Select the System Setup option Select the Installation option Select the VCR Setup option Set the VCR code by doing one of the following e Enter the 3 digit VCR code number from the tables starting on page 114 using the NUMBER PAD buttons e Highlight each digit of the VCR code and then press the UP or DOWN ARROW button until you reach the correct number and then press SELECT Make sure the VCR is connected to one of the TV1 outputs and is set to display from the TV1 output to the nearby TV Consult your VCR user s guide Make sure the VCR is turned on Insert a rewound tape on which you want to record Note The receiver only starts and stops the VCR recording but does not turn ON the VCR so you must do this yourself To test the new code highlight the Test option The receiver displays a message warning you to make sure the VCR is turned ON Press the SELECT button to start the test Your VCR records for a few seconds stops and then rewinds The receiver displays a message saying that your VCR test is complete Follow the instructions on the message If your VCR did not do the test enter another code from the table Repeat step 8 and this step Once you h
77. d go back to Enter a channel viewing a program number or select menu items Search for a program Green number 1 indicates TV1 Blue number 2 indicates TV2 My remote is programmed in Limited Mode check box Using the Limited Mode option helps prevent you from accidentally tuning to a TV or VCR channel or input that does not display satellite TV programming How to Watch TV OAA TV2 viewing locations are identified with a blue key on your remote and the blue TV2 logo on the TV screen To watch satellite TV or if you lose video Set TV to Channel Input Set VCR to VCR must be Channel Input On Off Watching Your Satellite Programs To operate your satellite receiver you ji must be in SAT mode E o Op by pressing the wiwo e pace SAT Mode button 6 0 Ss a Turns the Satellite Receiver On or Off Easy Ways to Find a Program Select a program from the Program Guide Channel Up Down one program ata time OR Enter a channel number from the Channel Directory
78. d now be looking at the Point Dish screen on your nearby TV Select the Modulator Setup if shown If the option is not shown press MENU 6 1 5 on Remote Control to get to the Modulator Setup screen dish Modulator Setup Mon September 8 BS Choose the channel that your TV will use TV 1 Out TV 2 Out Channel Channel Mode Done A A one gt ei lt y ter _ With the Modulator Setup screen displayed on the nearby TV use Remote Control 1 to do the following a Under TV2 Out select either Air for off air channel numbers or Cable for cable channel numbers based on what you wrote down in the margin in step 9 b Under TV2 Out use the up and down arrow buttons to change the modulator channel to the one you wrote in the margin in step 8 c Select Done to save the changes Using Remote Control 2 press the POWER button and make sure the receiver s blue TV2 indicator turns on For some TVs you must run a channel scan so that the TVs will find and display the selected channel from the receiver Run channel scan on all remote TV s if available See your TV user guide for instructions Confirm that you see a picture from the receiver TV2 output likely the Point Dish screen on your remote TV s e If your picture looks good go to step 26 e If your TV s do not have a picture or if it is not as clear as you would like it to be go to the next step Page 23 Chapter 2 Receiver Description and I
79. ddress When you receive your system both remote controls and the receiver have been set to communicate on address 1 However because UHF signals travel long distances and go through walls a neighbor s UHF Pro remote could control your receiver by mistake if they are on the same address To handle this problem you can change address on Remote Control 2 and the receiver as follows Tip You can also use this procedure to change the Primary Remote Address for Remote Control 1 on a nearby TV if necessary 1 Make sure you turn on the TV 2 With the receiver off press CHANNEL UP or CHANNEL DOWN on the receiver s front panel to display the System Info screen on a remote TV Page 32 Optimize Your Remote Controls The System Info screen shows the Secondary Remote Address Write down this address Press and hold the SAT button on Remote Control 2 for about three seconds until all of the mode buttons light up and then let go of the SAT button Use the NUMBER PAD buttons to enter any number between 1 and 16 but not the one you wrote in step 2 Write down the number you entered Press the POUND button If you entered the address correctly the SAT mode will flash three times searc as Press the RECORD button Make sure the Secondary Remote Address you see on the System Info screen is the same as the one you entered in step 4 If it isn t the remote cannot control the receiver Press the SELECT bu
80. de Changing the Channel in the Program Guide Press GUIDE to open the Program Guide GUIDE Z1 List Big red fio Paid Programa 10 00am 10 30am H N33 1 1 1 ne Paid Paid RE Evolution of Programming Programming Sports Boxing gt Tip Selecting a 2 Choose a channel using either of the following program that is not on yet will open the Timers menu See page 52 for information on setting timers Use the NUMBER PAD buttons to enter the channel number The Program Guide displays a block of channels including the one that you just entered Use the ARROW buttons to move the highlight to the channel 3 Press the SELECT button to change to the new channel 4 Press the CANCEL button to close the Program Guide without changing the channel Scrolling Through the Program Guide CANCEL There are two ways to scroll through the Program Guide Page 46 Scroll by channel Press the PAGE UP or PAGE DOWN button to scan page by page through the listing of channels Scroll by time Enter the number of hours that you want to skip using the NUMBER PAD buttons Then press the LEFT or RIGHT ARROW button Displaying Program Information Displaying Program Information The Program Banner The Program Banner provides information about the program you are watching The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change vewmw the chann
81. e button to set the remote to SAT mode to control the receiver The SAT mode button s back light turns ON briefly to show that the remote is set to SAT mode POWER a Power Buttons Press the blank POWER button to turn the TV1 or TV2 depending on which remote is being used ON or OFF Press the TV POWER button to turn the TV on or off Note You must program the remote to control your TV for the TV POWER button to work as described See page 72 for instructions Menu Button Press the MENU button to open the Main Menu Page Up and Page Down Arrow Buttons Press the PAGE UP button or the PAGE DOWN button to move page by page through the Program Guide a Theme list a Favorites List an Event Timers list or a list of channels Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 37 Chapter 3 Using the System Page 38 MUTE Q Mute Button Press the MUTE button to turn off the TV sound Press it again to restore the TV sound Note You must program the remote to control your TV for the MUTE button to work as described See page 72 for instructions VOLUME Press the minus side of the VOLUME button to lower the TV volume Press the plus side of the VOLUME button to raise the TV volume Note You must program the remote to control your TV for the VOLUME button to work as described
82. e channels Repeatedly press the GUIDE Comedy Central 107 ce Interrational Mic Feed 157 TVLad 16 ss ee the Program Guide or button and cycle through the Favorites Lists until you CoutTv 204 iShop 229 eee TWOulict Mil 219 eee when browse find a list that contains those channels Also check to C SPAN 210 Jeneairy Television 227 99 VG 405 eso see if those channels are locked see User s Guide Se ar arrena _ les E aa z Daystar 263 Life 10B eee Univision East amp 27 s Why does the Program Your receiver needs to take a download each night Discavery hammel 182 eee TOE 1w gt ome lg e noina Guide display programs to get current program information Press the POWER Discovery Health 199 Linkmedia 9410 USANeMork 105 e BE Benson as Info Not Available button on both remotes to turn the receiver off and Discovery Home 194 UME 254 WH 162 wait about 5 minutes for the download to occur Discovery Kids 19 Mens Channel The 28 H Classic 163 Discovery Tines 192 e Military Channel 195 e WE Worren s Ertertainnert 1283 s Disney Channel East W2 eee MSNBC 209 W atther Channel The Par TEREI Tip To ensure your receiver has the latest program guide information am ateiti T eli e a DIY 11 e MTV2 161 eo a and the latest software updates press the POWER button on both Boia ioe 668 aD as remote controls to turn your receiver off when not i
83. e receiver s TV2 outputs through your in home cable system e Where this guide mentions remote control it refers to either Remote Control 1 when viewing the nearby TV or Remote Control 2 when viewing the remote TV s If a specific remote control must be used this guide will refer directly to Remote Control or Remote Control 2 Fixed Images On some TVs the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen Consult your TV user guide for information on whether this is a problem for your TV what operating viewing restrictions apply to avoid this problem and associated TV warranty coverage DISH Network Logo Whenever the receiver s outputs are turned off using the remote control or front panel POWER buttons you will a a see the DISH Network logo moving around on your TV screen This feature is included with your receiver to assure you that the connections between your receiver and TV s is not lost Press the blank POWER or SELECT button on the remote control to resume watching satellite TV programming Make sure you are using the correct remote see page 16 for details NETWORK Note This logo is displayed on all TV1 and TV2 outputs except the CH 3 4 OUT So if your nearby TV is connected using the CH 3 4 OUT this logo will not be displayed Overview Page 3 Chapter 1 Introduction Tip Remote Control 1 is used to control TV1 men
84. e signal confirmed from one satellite When you run Check Switch you see Twin identified as a Device or LNBF but only odd transponders are detected Getting receiver messages that signal is lost or being acquired The DISH Pro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites Cables may not be rated for 2150 MHz Check the weather conditions to see if heavy rain or snow could be temporarily block the signal Check for any obstructions in way of the dish like new growth on trees If the check switch summary screen shows 119 W on Dish Input 2 you need to point you dish 9 degrees to the east and repeak your dish Rerun check switch If the check switch summary screen shows 110 W on Dish Input 1 you need to point you dish 9 degrees to the west and repeak your dish Rerun check switch Make sure skew setting is correct for a Dish 500 installation at your zip code Rerun check switch Make sure cable is rated for 2150 MHz and all accessory devices are compatible Rerun check switch Wait for weather to clear up and restore signal Clear obstructions from the signal path Compatible accessory devices must pass 2150 MHz signals 22 KHz signals both directions per DiSEqC 2 0 specifications and pass DC power Using the Remote Control You cannot find the remote control When you press a button on the remote control the receiver does not do
85. e upgrade is complete you will see a message that your receiver s memory is being upgraded Do not disturb the receiver while the receiver s memory is being upgraded Note If you are installing other DISH Pro or DISH Pro Plus receivers be sure to run Check Switch on all of them and allow them to take the necessary software upgrade When the memory upgrade is complete you should be watching TV Your dish antenna installation is now complete Optional Connecting VCRs to the System Optional Connecting VCRs to the System The diagram below provide example of how to connect VCRs to your satellite TV system Your installation may be different t Tune to remote TV channel for example channel 60 Tune to channel 3 or 4 une to Tune to channel channel 3or4 3or4 r O a Remote TV Nearby TV Connecting a VCR to the Nearby TV 1 Connect a coaxial cable from the CH 3 4 OUT output on the receiver to the nearby VCR s tuner port 2 Connect a coaxial cable from the output on the VCR to the nearby TV s tuner port Plug in and turn on the nearby VCR and TV 4 Set the VCR output to Channel 3 or 4 as set on page 26 Tune the nearby VCR and TV to Channel 3 or 4 as set on page 26 Connecting a VCR to the Remote TV 1 Connect the tuner input of the remote VCR to an existing wall cable outlet using a coaxial cable 2 Connect a coaxial cable from the output on the VCR to the remote
86. eceiver to apply any lock that you have set Call the Customer Service Center You must provide account information to the Customer Service Representative If you have set up a PIN you will need to provide that as well Page 107 Chapter 5 Reference Watching A Program What Is Happening The receiver front panel TV1 and TV2 lights are on but the TV image is black no picture is frozen has break ups has snow or shows small squares of various colors The receiver front panel Power light is on and there is a picture on the TV screen but the picture has sparkles or is grainy has a herringbone pattern lacks color or vertical hold or wobbles or looks washed out or fuzzy A black box fills almost all of the TV screen The TV screen is displaying a DISH Network logo The TV screen is all blue Page 108 Possible Reason The TV set may not be working properly If the TV and the receiver are working properly there may be interference with the satellite signal The TV may be wired to the wrong input The TV may not be on the correct channel The TV may not be set to display from the correct input The TV set may not be working properly If the receiver is connected to the TV using only the RF or VHF connections there may be a strong local broadcast on the same channel or a channel adjacent to the one to which the TV is tuned There may be interference
87. ed for creating and changing timers used to trigger automatic channel changes reminders or VCR dish Timers 9 55am a Daily 10 00am Pay Per View Auto M F 3 00pm The Ellen Auto M F 4 00pm 3rd Rock From t Auto 1 Daily 6 00pm History Viewpoint Auta 19 15 6 00pm Mail Call Auto 7 9 15 6 30pm Guts amp Bolts Auto About Satellite Television 15 Press MENU to go back to the Main Menu 16 Press the 8 button to open the Favorites menu This menu allows you to set up lists of your favorite channels to make finding what you want to watch more convenient tuv Fic ist 1 Favorites 1 53pm 4 All Chan 17 Press MENU to go back to the Main Menu 18 Press the VIEW TV button to go back to watching a program O VIEW TW About Satellite Television Satellite television uses a satellite in a stationary orbit over the Earth to deliver television and audio programming This type of orbit enables the satellite to stay aligned over one place on the surface of the Earth Once the satellite dish is aimed at the satellite the dish does not have to move to follow it Satellite Signal Quality Rain and Snow Fade Heavy rain snow or cloud cover can block the satellite signal which can interrupt your programming service By aiming the satellite dish to get the Tip If you lose strongest signal during installation you can help prevent rain and sno
88. el or press the remote control VIEW TV button dadam 2 00am 10 00am The Browse Banner You can use the Browse Banner to change channels or to see what other programs are available without changing the program that you are watching The receiver displays information on the program you are watching at the top and Browse Banner information at the bottom of the TV screen pe wil Remote Control Help De ee 101 HELP Mon 9 08 3 00am 30am 9 30am 10 00am KDVR NR NA a1 Note If the All Chan Favorite list is active the Browse Banner displays all the channels If the All Sub list is active the Browse Banner displays only the channels in your subscription If a Favorites List is active the Browse Banner displays only the channels in that list If you have set up the Program Guide to hide adult channels and the receiver is locked the Browse Banner does not display such channels Page 47 Chapter 3 Using the System Using the Browse Banner Tip When using the 1 Press the BROWSE RIGHT ARROW button to open the Browse Banner do Browse Banner you want to know when the movie you re about to magont Remote Control Help Mon 9 08 Lt g 29am 2 00am 10 00am watch was made 01 HELP Press the INFO button to find out When you re finished press the CANCEL button to _ return to the won 9 08 Program Guide 31 KDVWA 2 Change the channel displayed on the Browse Banner by doin
89. ellite Dish Coaxial Cable from Satellite Dish Ground Clamp lt Electric Service Equipment Unit Antenna Discharge lt Ground Clamps NS lt lt Power Service Grounding a Electrode System Grounding Conductors NEC Art 250 Part H NEC Section 810 21 Safety Tips Unplug the receiver from the AC power outlet before cleaning The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty Do not place the receiver in an enclosure such as a cabinet without proper ventilation Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F Do not stack the receiver on top of or below other electronic devices Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping the power plug not the cord Do not overload wall outlets or extension cords as this can result in a risk of fire or electrical shock Never insert objects of any kind into the receiver through openings as the objects may touch dangerous voltage points or short out parts This could cause fire or electrical shock Make sure that the outdoor parts of the antenna system are grounded in accordance with local state federal and National Electrical Code NEC requirements Do not locate the antenna near overhead light or power circuits or where it can fall into such pow
90. ellite dish is aimed at the satellite Check the strength of the signal using the Point Dish Signal menu Consult your installer to re aim the dish if necessary to obtain the strongest possible signal Make sure the system uses RG6 coaxial cable if not call your dealer or installer Check the dish to receiver cable run length if it is over 200 feet call your dealer or installer Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables If this does not work do the Check Switch test If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center for help You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at all times Ca
91. ellites your dishes are pointed at and Satellite reception verified You should also see that the switch es in your system has been correctly identified Refer to the DISH Pro wiring diagrams for examples of installation summary screens Press CANCEL to exit this menu and then Done to exit the Point Dish screen If you have any other receivers in your system make sure you run Check Switch on each of them and allow each to take the software upgrade as needed Page 93 Chapter 4 Dish Antenna Installation DISH Pro Wiring Diagrams DISH 500 One DISH Pro Twin LNBF you ground the system per the National Electrical Code This diagram leaves out grounding to be clear Make sure A NEC and all local electrical codes Note Each cable a AA carries both the 119 B and 110 signals N after you use each receiver to check the setup To two DISH Pro Receivers or one DISH Pro Plus Receiver When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below rh p 7 e s dish jinstallation Summary __ mon october 28 5 Satellite Input 1 Satellite Input 2 4 gt zai 4 gt Page 94 DISH Pro Wiring Diagrams DISH 500 One DISH Pro Quad LNBF you ground the system per the National Electrical Code This diagram leaves out grounding to be clear Make sure A NEC and all local electrical codes ish F Note
92. en espa ol 1 Available at no cost to all DISH Network customers CCTV channels require a single dish antenna configuration KBS Worid requires a DISH 500 or DISH 1000 antenna and subscription to qualifying Progranning Aciciitional fees may apply for dsting DISH Network customers to upgrade their dish antenna 2 TeleFutura East is available to subscribers in the Eastem and Central time zones We stis available to subscribers in the Mountain and Pacific time zones 3 Available in Georgia Mssissippi S Carolina Tennessee and sections of N Carolina Americas Everything Pak indudes America s Top 180 package plus all four preniummovie packages and NBATV channel 402 Use the Recover button to get back to watching satellite programming if you accidentally change channels or inputs on your TV Movie Packages Starz East 4 350 HBO East 4 300 Starz West 4 351 FLIX 333 HBO Mesy 4 308 Starz Cinena East 4 353 The Mbvie Channel East 4 327 HBO2 East 4 301 Starz Comedy 4 354 The Mbvie Channel xira East 4 328 HBO2 Mest 4 304 Starz Kids amp Farrily 4 356 Showtime Too 4 z320 Press Press the RECOVER HBO Comedy 4 307 Starz Edge 4 352 Showtime East 4 318 and hold button again amp wait until the Press the HBO Fanily 4 305 Starz HDTV 9455 Showtime West 4 319 the RECOVER mode lights stop flashing SELECT button FEOLA 309 Showtime Beyond 4 33 button until System Information If you see the System to resume Ene Se
93. er interference The wrong type of coaxial cable may be used in the system or the cable run length may be too long Or there may be a problem with the multi dish switch The receiver may not yet have been authorized via the satellite signal The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may not be connected to an active telephone line The credit limit may have been suspended Maybe the receiver is connected to a DSL Digital Subscriber Line phone line Viewers in specific areas are prohibited from watching certain programs For example viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium What to Do Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables If this does not work call the Customer Service Center for help Note the local weather conditions Remove any snow or other debris which may have collected on the satellite dish Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the sat
94. er lines or circuits When installing the antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all servicing to authorized service personnel Use an outlet that contains surge suppression or ground fault protection For added protection during a lightning storm or when the receiver is left unattended and unused for long periods of time unplug the power cord from the wall outlet disconnect the lines between the receiver and the antenna and disconnect the telephone line This will provide some protection against damage caused by lightning or power line surges Chapter 1 Introduction Welcome to DISH Network Congratulations on choosing DISH Network You are about to experience the excitement and convenience of Direct Broadcast Satellite DBS service which delivers the very best picture and sound quality DISH Network consistently provides state of the art products and satellite delivered services with high performance ease of operation and a wide variety of entertainment options About this Receiver UHF Pro Remote Control IR Remote Control To gain a better understanding of your DISH Network satellite receiver look at the picture above This receiver is a two tuner satellite receiver that allows
95. ery Our Overnight Delivery Fee will apply C DISH Network reserves the right to alter software in your DISH Network receiver and provide content to DVR products through periodic downloads DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Service D Your DISH Network receiver contains certain components and software which are proprietary to DISH Network You agree that you will not try to reverse engineer decompile or disassemble any software or hardware contained within your receiver or our Smart Card Such actions are strictly prohibited and may result in the termination of your Services and or legal action E For proper operation of your Equipment DISH Network requires that you connect each DISH Network receiver on your account to a telephone line For accounts containing multiple receivers each receiver must be connected to the same telephone line Failure to comply with this requirement may result in interruption of service F If your DISH Network Equipment is stolen or otherwise removed from your premises without your authorization you must notify our Customer Service Center immediately but in any event not more than three 3 business days after such removal to avoid liability for payment for unauthorized use of the DISH Network Equipment You will not be liable for unauthorized use after we have received your timely notification LEASED EQU
96. es the menu automatically closes This will discard any changes you made and display the program you were watching Highlighting Menu Options To highlight a menu option use the remote control ARROW buttons to move the on screen highlight to the menu option When you do move the on screen highlight the option becomes amber The highlight is like the one that you may have seen on a computer screen Page 43 Chapter 3 Using the System Selecting Menu Options When you select a menu option that option takes effect right away You can select a menu option in either of two ways e Ifthe option has a number next to it press the number on the NUMBER PAD button that matches this number When you use the NUMBER PAD button you do not need to highlight the option first Spons l2 News Business 3 Family Kids 4 e Move the highlight to the menu option using the remote control ARROW buttons Then press the remote control SELECT button In the example above Sports is highlighted List of Choices in the Menus When you make a choice in a list the receiver does not apply the change until you select the Save or OK option If you do not want to save any changes select the Cancel option to discard all the changes made in the menu There are two types of lists e A single choice list allows you to select only DOnce one choice at a time If you select another choice your previous choice is deselected Weekly
97. es ae See Eeses 5 a all mode screen proceed to Information screen go watching TV core ns ponies aa Sine She lt n buttons step 4 Otherwise to step 4 If not repeat Srey nom ee light up continue to step 3 this step until you do Say PET eset ete eee Encore East 4 340 Mbreiviax 4 312 Requires HD television and receiver 148019 Features of Your Remote Control To use the features described in this section make sure you are in SAT mode by pressing the SAT Mode button Note To control a TV VCR or other available component the remote must be programmed See the User s Guide for details Recovers satellite programming if your TV input or channel has changed Press to control your satellite receiver Press to control other TV power volume components such aie Press to control Press to control as a DVD player your TV your VCR Left button turns the Page up down in menus receiver on off E and program guide right button turns the TV on off VOLUME Vv Display current and Access receiver future satellite program features and settings listings Search for programs using Themes Channel up down navigate through menus guides and Go back to last select an option channel viewed Q Display program p a information Cl a ghi j mno 7 N N a 6 See what is on other channels while watching TV Explore interactive a TV features D ae gt i Exit any menu guide G an
98. f the DISH Interactive features Note You may be able to use a wireless telephone extender However this may not support all the features of this receiver such as Caller ID Note If you have a Digital Subscriber Line DSL you may have to install a DSL filter between the receiver s back panel PHONE JACK and the telephone wall jack to successfully connect with the DISH Network You can obtain a filter from your DSL provider Phone Line Connection Run a telephone cable with a standard RJ 11 connector from the receiver s back panel Phone Jack to an active telephone connection Phone System Setup You must also set up the receiver for your telephone system touchtone or rotary pulse and set a telephone number prefix if you need a prefix to make an outside call 1 Display the Phone System screen by pressing MENU 6 1 4 Tip The channel stickers are located inside the front cover of this guide Page 27 Chapter 2 Receiver Description and Installation Page 28 isf Phone System 3 01pm Bf K Outside Line Prefix Phone Type No Prefix W Touch Tone Prefix Code Rotary Phone 2 Select the Touch Tone or the Rotary Pulse option in the Phone Type list 3 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list Note Usually you need a telephone number prefix only for business installations For most residential installations all you need to do is set the telephone system
99. flashes tells you what the AUX mode controls A quick flash zero before the three digit code is for a TV one regular flash is fora VCR or DVD player and two flashes is for a tuner or amplifier Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s For example hold the TV mode button for a TV until all of the other mode buttons light When you let go the TV mode light will flash For example if the code is 570 the mode button flashes five times pauses flashes seven times pauses and flashes once quickly For example if the TV code is 570 the AUX mode button flashes once quickly indicating O for TV pauses flashes five times pauses flashes seven times pauses and flashes once quickly Page 75 Chapter 3 Using the System Page 76 Remote Control Buttons Control the Receiver When you get the remote it s already set up to control the receiver However you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons For information on the remote buttons that control the receiver see Using the Remote Controls on page 37 Control a TV or a Second TV Only the buttons described here control a TV Some of the buttons described here may not control your TV Please see your TV user s manual for information about the TV s features v TV Mode Button You must first set up the rem
100. from other nearby electrical devices such as cellular telephones computers microwave ovens radios stereos or TVs You may have turned on the Closed Captioned feature on the TV and put that feature into Text mode Your TV1 or TV2 outputs are not on You may have connected the receiver to an input on the TV that is incorrect for the signal output from the receiver What to Do Make sure that the TV set is plugged into an electrical outlet Make sure the outlet has electrical power Make sure that the TV is turned on If the receiver is connected to the TV using only the CH 3 4 connections make sure that the TV is tuned to channel 3 or 4 whichever works best in your area and that the receiver is set to the same channel as the TV using the Modulator Setup screen If the TV is receiving the signal through the in home cabling system from the CH 21 69 output on the receiver make sure the TV is tuned to the same channel as indicated in the receiver Modulator Setup screen Make sure that the TV brightness and contrast are adjusted correctly Make sure that the TV is connected properly to the receiver Make sure that the TV s text mode and closed captioned features are turned off If the TV is connected to the receiver using the RCA type or S Video connections make sure the TV is set up to display from the connected outputs Check that the system has been installed correctly Make sure that all required co
101. g one of the following e Enter the channel number for the program that you want using the NUMBER PAD buttons oy e Press the UP or DOWN ARROW to display the next channel 3 Press the RIGHT ARROW button multiple times to highlight the next programs Press the LEFT ARROW button to return to the current program Tip If you choose A a program that is on next you ll see a Timers menu e Press the SELECT button to watch the program See page 52 for more information Close the Browse Banner by doing one of the following e Press the VIEW TV or CANCEL button to close the Browse Banner without changing the channel VIEW TW CANCEL Page 48 Using Favorites Lists Ordering Pay Per View Programs 1 Highlight the desired pay per view program in the Program Guide and press the SELECT button A message like the following displays m Famil rt E ii opr List Family a i Gish 6 25 pm TUE 1 03 im E The Score All Day DD 2 To buy the pay per view program select the Yes option The receiver displays a confirmation menu Note Once you confirm an order for a pay per view program you cannot cancel the order and you will be billed for it Select Yes if you want to confirm your purchase If you do not want to purchase the pay per view program select the No or Cancel option Using Favorites Lists Favorites Lists are lists of your favorite channels You can create and change the lists yourself
102. he Check Switch procedure Possible Reason You may have made a mistake entering the channel number or the channel number you entered may be invalid If so the channel displayed is the closest possible to the channel you entered If you entered the number for a channel that you have not bought the receiver will change to the channel and allow you to buy the channel or display a message If a Favorite List other than All Chan is applied the receiver will skip channels that are not on the applied list If you have set up the locks to hide adult channels and the receiver is locked the receiver will skip such channels What to Do If you want to buy a channel call the Customer Service Center at 1 800 333 DISH 3474 Try displaying the Program Guide again later By that time it may show programs for the time and date you want Turn the receiver off for about ten minutes This will allow the Program Guide to be updated Contact the program providers for details on past programs You can change the applied Favorite List while using the Program Guide by pressing the remote control Guide button repeatedly You can choose another custom Favorite List the All Chan list which includes all of the channels or the All Sub list which includes all subscribed channels Unlock the receiver for the Program Guide to display hidden channels Do the Check Switch procedure see the installation instructions for details
103. he UP or DOWN ARROW button repeatedly until the device turns off This puts your remote in the scan mode As you press the UP or DOWN ARROW button the remote is trying each code in the memory to see if it can turn off your device When the device turns off you have found a code that might work Note The mode button for the device will flash rapidly eight times when you ve scanned all the codes for that device 7 Press the POUND button 8 Turn the device back on and try some other appropriate buttons to make sure they work 9 Repeat this procedure until you ve tried all the codes Check the Device Codes Control Other Devices with the Remote Controls This stores the code you found Press the blank POWER button to turn the device back on Try some other buttons to make sure they work Sometimes the blank POWER button works when other buttons don t You may need to repeat the scan to find the best code for your device You can find out what device code you ve set for each remote control mode 1 Press and hold the mode button until all the other mode buttons light up and then let go of the button The mode button flashes 2 Press the POUND button twice Watch the mode light to determine your code The mode button flashes the number for each digit of the device code with a pause between the groups of flashes A quick flash is for zero 3 For AUX mode only The first group of
104. heck Switch When an attention screen displays select Test The receiver begins performing the Check Switch tests When it is finished the Installation Summary screen displays Tip Using cable labels makes it easy to tell which cables connect to the receiver ports Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections C Page 29 Chapter 2 Receiver Description and Installation Page 30 10 11 12 Make sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders for all satellites in your system Your screen may look different from the example above depending on the dish antenna system you are using Select OK to go to the Point Dish Signal screen Select Cancel to exit the Point Dish menu An Attention screen will open asking if the mounting and positioning of your dish is complete with a Locked indication in the Point Dish screen If the answer is yes select Yes If the answer is No you will need to repoint your dish following the preceding steps until the mounting and positioning is complete and you do have the Locked indication After you select Yes the receiver will begin taking a software upgrade You will see a Warning that Vital program information will now be downloaded into your receiver You will also see a status bar showing the progress of this upgrade Once the softwar
105. highlighted 1s on some time in the future the receiver will open the Create An Event Timer menu See Using Timers on page 52 for more information Search 1 Open the Search screen by doing one of the following e Press the Pound button on the remote control search e Press the MENU button and then select the Themes option to display the Themes and Search menu The select Search e e While watching a program press the LEFT ARROW button to display the Themes and Search menu Then select Search 2 The Search screen displays with a virtual keyboard searen cr lelcblelyey annnoaonan ii Heip 3 You can search for events two ways e Select Title to search for the words that appear in the title of a program e Select Info to search for words that are in the program description Tip Use Search prog P History instead of TE the keyboard if 4 Enter the information in that space provided in one of two ways you ve searched for e Use the virtual keyboard to type the information in the space A Pe provided AEE EAR gee e Use the letters above the NUMBER PAD buttons while in the Search menu For example when looking for the channel and times to watch Rudy Fremmel Presents you press three times for an R 8 two times for a U 3 one time for a D and 9 three times for a Y to spell the word Rudy Page 60 5 Select Search A dsl Search Results TET C a zzz DISNE
106. his angle when aiming the dish Pivot Bolt Elevation Bracket Skew Point Red Mark Skew Bolt Skew Scale Elevation Bolt 6 Set the elevation by tilting the dish mounting bracket to align the red edge with the required angle from page 86 on the elevation scale Tighten the elevation bolts but do not tighten the pivot bolt at this time 7 Slide the dish assembly down onto the mast Make sure the pivot bolt rests on the top of the mast Turn the dish assembly so that it points in the general direction of the satellites using the azimuth angle from page 86 8 Thread two RG 6 coaxial cables through the mast support arm and the Y bracket These cables should be long enough to run from your receiver to your LNBF Note See Running Coaxial Cables on page 99 for cable installation guidance Page 87 Chapter 4 Dish Antenna Installation Page 88 Note You can have as much as 200 feet of cable between the DISH Pro LNBF and the DISH Pro receiver However you must use only RG 6 coaxial cables rated for 950 to 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this ask your DISH Network retailer examine the cable s outer jacket or look on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated for 950 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Also be sure that any outdoo
107. horized to change the terms and conditions set forth herein DISH Network may however change the terms and conditions of this Agreement in the future and will notify you if that occurs The terms of this Agreement which either are expressly stated to survive or by their nature would logically be expected to survive termination shall continue thereafter until fully performed Staying Legal Title 47 Section 605 e 4 United States Code U S C makes it a federal crime to modify this receiver to enable it to receive encrypted scrambled television programming without payment of required subscriptions Conviction can result in a fine of up to 500 000 and imprisonment for five years or both Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation FBI This product may incorporate copyright protection technology that is protected by U S patents and other intellectual property rights Use of such copyright protection technology must be authorized by Macrovision and is intended for home and other limited pay per view uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited U S Patent No s 4631603 4577216 4819098 are licensed for limited pay per view only FCC Compliance The following text is extracted from Federal C
108. iew program You find that you are not able to cancel a pay per view program Your setup includes more than one receiver You order a pay per view program but it does not appear via all of the receivers Page 110 Possible Reason You may have been away from the receiver and someone else used it The receiver may not be connected to an active telephone line The credit limit may have been exceeded You ordered a pay per view program and then decided not to watch it You ordered a pay per view program and want it to be available via all the receivers in your setup What to Do You must add channels to a custom Favorite List before you can apply it Choose another list to change Note You can only change the All Sub list by changing what channels you buy Choose another list to apply or add at least one channel to the empty list Unlock the receiver for the list to show adult channels What to Do Lock the purchase of pay per view programs Remember that you are responsible for all pay per view purchases whether or not you authorize such purchases If you lock pay per view purchases then anyone who wants to order a pay per view program must enter the password You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at all times Review your pay per view purchases t
109. imited number of event timers If you try to create more the receiver displays a menu giving you the option to delete an existing timer If you do not delete an existing timer you will not be able to create any new ones Reviewing and Editing Event Timers You can review and edit both automatic and manual event timers If you need to change an event timer you can edit almost any feature of an event timer Note If you edit an automatic timer it becomes a manual timer The manual event timer operates at the times you set not the actual program times 1 Press the MENU button 2 Select the Timers option The receiver displays the Timers menu Daily 6 00pm History Viewpoint Auto 9 15 6 30pm Guts amp Bolts Done lt 7 WR cance 3 Select the event timer that you want to edit A mark appears in the box next to the event timer 4 Select the Edit option You may change the Timer Type Timer Frequency or Channel To do this select each option that you want 5 Ifyou want to change the Start Time the End Time or the Date select the Edit Time option to display the Edit Time for Manual Timer menu Otherwise skip to step 8 of this procedure 6 Use the number buttons to enter the Start Time this includes selecting AM or PM and the End Time this includes selecting AM or PM if applicable 7 Use the NUMBER PAD buttons to enter the Date 8 Select the Create Timer option Page 56 Using Timers De
110. in IR cee cceccseceeeeceeeeeeseeeeceeeeeesaeees 35 Chapter 3 Using the SyStem ccccscceceeeeeeeseeeeeeeeeeeeeeeeeensneees 37 Using the Remote Controls ccccccccsscecscceececeeeceeeceuecseessaeesaeesaaes 37 Using IM GHIVICIIEIS lt tanec cases cnetnat ane aneedaigaresenn ese nee taawan yaametawias panmancacsentanck 42 Changing Channels sicsiisksceciiisiil elise teen es 45 Using the Program Guide ccccccccseeceeeceeecseeceeecueeceeecaeecsueseuesaaes 45 Displaying Program Information ccccceeccseceeeeeceeeeeeeeaeeeseeeseeesanes 47 Using Favorites Lists x a cncolss edie A ecta acc necencinn cencungnaened acetdeued Gandanss 49 USNO DNES saene ae lagen lant nce Seok arcuate pinned N 52 Using Themes and Search cccccccsscccececececeeeceueceuecsueeceeeceeeseeesaans 59 USMO LOCK S arasa a iad aeaantndied adnan teiaaNn te te saatle 62 Personal Identification Number ccccccceecceeeeeeeeeeeeseeeseeeseeeeaeeeaees 69 WISI CANCEL saorane o a a a 69 Resetting to Factory Default Settings 2 0 ccc cccceeceeeseeeseeeeeenees 70 Changing Program Languages cccseccseceseeeseeeeaeeeeeeeaeeeseeeseeeeeeees 71 Control Other Devices with the Remote Controls cccccceeeeeeees 72 POSTING the Syste soraia a a a 82 DV SICH Upda S eiria n aS a a 83 Page i Page ii Chapter 4 Dish Antenna Installation cccccseseeeseeeeeeeeeeeeees 85 Installing
111. ine a mere eiecuet 1 COV GIV OW cers cdi sce ticenis e 2 Getting Stared vegetaras E ine taeeaaeaene ks 4 Quick Tour of Basic Features ccccccccccscccsececeeseceeceseeeeseasesseeesseeesaes 5 Quick Tourof th Menus inopina a a 7 About Satellite Television ccccccccecccscecseeceeeceueecueceaeecseesseeseeesaaes 11 Satellite Signal Qualy srcane a 11 Chapter 2 Receiver Description and Installation 13 Receiver Front Panel cise india ss cctagia we hoheelud cdmedeud Sac cee et aaotemunneacebie 13 Receiver Back Panel sent cecene de eee es ee ee 14 Remote Contool enses a a ius Someeele 16 Connecting the Receiver to a Nearby TV ccccccccceeeceeeeeeeeeeeeeeeees 19 Connecting the Receiver to the TV s in Another Room s 21 Programming the Recover Button ccccccceecceeeseeeeeeseeaeeeeeeeeeenees 25 Changing the TV1 and TV2 Output Channels ccccecceeeeeeeeee ees 26 Connecting the Receiver to the Phone Line ccccseceeeeseeeeeees 27 Connecting the Receiver to a Dish Antenna System 000e 28 Optional Connecting VCRs to the System cc eccecceeeeeeeeeeeeees 31 Optional Connecting to an Off Air Antenna or Cable 0 32 Optimize Your Remote Controls ccccccecceececeeeceeeeeeeeeeeeaeeeseeeseees 32 Setting Up TV1 to Operate in UHF Pro ou ccc ceeeeeeeeeeeeeeeeeeeees 34 Setting Up TV1 to Operate
112. it to make changes e Delete Select one of the items and then select Delete e Delete All Select Delete All to clear the Search History Using Locks When you unlock programming delivered by the TV2 outputs to your in home cabling system you are allowing all TVs connected to your in home cabling system to have access to this programming In this case you must rely on the V Chip technology and settings in the individual TVs to prevent viewing of inappropriate programming Consult your TV user s guides for instructions to set up V Chip protection Note Locks for programming on the TV1 outputs for the nearby TV are set using the TV1 menus Locks for programming on the TV2 outputs to remote TVs are set using the TV2 menus The section below applies to locks set by either TV1 or TV2 menus Locks set for TV1 programming are separate from locks set for TV2 programming How to Set Locks A Two Step Process 1 Create the locks that you want 2 Lock the receiver When the receiver is locked anyone who wants to access locked items must enter the password When You Have Locked the Receiver e Ifyou try to access a locked item or open the Locks menu the receiver displays a message prompting you to enter the password e The receiver allows you three tries to enter the correct password If you fail to enter the correct password the receiver does not allow more tries for several minutes e Ifyou enter the correct password you
113. ite receiver and up to three other devices These devices can be a TV a VCR or DVD player and a third device Page 16 Types of Remote Controls j a F E T E 4 a RECALL iii Remote Control 1 uses infrared IR light signals to control TV1 menus for the nearby TV and other devices that the remote is programmed to control IR signals travel only short distances 40 feet or less and cannot go through walls or other solid objects You must point the remote control directly at the device with no objects blocking the line of sight This remote control is identified by the green number 1 at the bottom of the remote control Remote Controls Remote Control 2 uses UHF Pro signals to control TV2 menus for the remote TVs UHF Pro signals travel long distances and go through walls and other solid objects To use Remote Control 2 to control the receiver you must attach the UHF antenna to the receiver back panel see Attach a UHF Antenna on page 18 Remote Control 2 uses IR signals to control other devices that the remote is programmed to control You must point the remote control directly at these devices with no objects blocking the line of sight This remote control is identified by the blue number 2 at the bottom of the remote control Page 17 Chapter 2 Receiver Description and Installation Batteries The remote controls come with AAA batteries which need to be installed when you first receive
114. le IN The following connections provide TV1 menus and programming to the nearby TV TV CH 3 4 OUT Buy The CH 3 4 OUT connection provides good quality video gt and mono non stereo audio to your nearby TV Use a e coaxial cable to make the connection The CH 3 4 OUT 4 connection is color coded white RCA Out The RCA audio video outputs provide high quality picture and stereo sound to the nearby TV if your e e TV has these connections Use an RCA type cable assembly to make the connection If the TV has only one input for this type of audio connect it to the right R phono RCA audio output on the receiver Receiver Back Panel S Video Out The S VIDEO connection provides the highest quality video available to your nearby TV if your TV has this connection Use an S Video cable to make the connection If you use this S VIDEO back panel output for video between your receiver and nearby TV you must still connect the audio using the PHONO RCA AubIo LEFT RIGHT OUTPUTS and Phono RCA cables TV Antenna Cable In F CABLE IN The TV ANTENNA CABLE IN is used if you want the satellite ia receiver to connect the tuner of the nearby TV to an off air f antenna or cable TV system when the satellite receiver is J turned off or when using the TV VIDEO button on Remote Control 1 Use a coaxial cable to make this connection to an off air antenna or cable TV system The TV ANTENNA CABLE N connec
115. le s for the satellite you have selected are connected to the LNBF that receives signals from that satellite It is very important for the receiver to get the latest operating software so let the receiver do so The download may take several minutes Do not disturb or unplug the receiver during this time Page 103 Chapter 5 Reference Message Number Possible Reason minutes factory be defective 587 588 DISH Pro Twin LNBF When you run Check Switch you do not e see Twin identified as a Device or LNBF All entries show X s When you run Check Switch you see Twin identified as the Device LNBF and Satellite shows Conn but you do not see Satellite Reception Verified When you run Check Switch you see Satellite Reception Verified but you see Feed instead of Twin identified as the Device LNBF When you run Check Switch you do not see Twin identified as a Device or LNBF but odd transponders are detected only on one satellite Page 104 The receiver gives you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for several You may have set up the receiver to reset itself back to the factory defaults that is the settings it had when it was shipped from the You may not have connected the receiver to an active telephone line Or the telephone line may Maybe the receiver is connected to a
116. le to use the amplifiers POWER MUTE and VOLUME buttons Also when you use the remote to control your VCR in limited mode you will only be able to use the power and VCR function buttons The section Setting Up the Remote to Control Other Devices has a step that tells the remote control to go into limited mode Note You can use Limited Mode for TV and VCR codes programmed in AUX mode Set Up the Remotes to Control Other Devices Over the next few pages we tell you how to use the remote to control a TV a VCR a DVD player a tuner or an amplifier To use the remote to control other devices you must first program it to control these other devices You can do this by either following the instructions in Set Up the Remote Control below or the Scan for Device Codes procedure described on page 74 If you are programming the remote to control a combination device such as a TV VCR or a VCR DVD program the remote control in one mode and then repeat the procedure in the other mode For example to program the remote to control a TV VCR using code 748 Follow the instructions to program the remote to control the TV using code 748 and then repeat the instructions for the VCR using the same code Page 72 Set Up the Remote Control l Turn the device on Find the brand name of the device in the tables starting on page 113 Press and hold the mode button until all the other mode buttons light up and then let go of the button
117. lect Service User s Guide Ee Service Use the Recover button to get back to watching satellite programming if you accidentally change channels or inputs on your TV gt Press aS Press the RECOVER and hold _ o button again amp wait until the Press the the RECOVER If you see this mode lights stop flashing SELECT button button until System Information If you see the System to resume all mode screen proceed to Information screen go watching TV buttons step 4 Otherwise to step 4 If not repeat light up continue to step 3 this step until you do 148018 QUICK REFERENCE GUIDE TWo TV Satellite Receiver Keep this guide in your main TV viewing area E Entertainnert Television Encore Mesy 4 Encore Action EWIN4 Fine Living Food Nebwork Fox Mbvie Channel Look inside for important tips oo HEENERRESRSRERRRESESSES SERB RRERESRBUUR RRS BR SRERNGERNGS 4 FREE Spanish audio feed Audio disponible en espanol 1L Available at no cost to all DISH Nebwork customers CCTV channels require a single dish antenna configuration KBS World requires a DISH 500 or DISH 1000 antenna and subscription to qualifying Programning Aciditional fees may apply for dsting DISH Network customers to upgrade their dish antenna 2 TeleFutura East is available to subscribers in the Eastem and Central tine zones to operate your satellite receiver Channel Directory FOX News Channel Fox Reality
118. lem contact the manufacturer of the extenders for assistance Use a pyramid type IR extender only with Remote Control 1 which uses IR signals Make sure the UHF antenna is connected to the receiver and not touching anything else Vary the tilt angle of the receiver s UHF antenna Locate the UHF antenna tip away from other electronics equipment or metal surfaces even if separated by wooden shelving Move the receiver to different locations For best results place the receiver as high as possible above all other equipment in your entertainment center Place the UHF antenna outside the entertainment center by using a coaxial cable to connect it to the receiver Move any nearby off air antenna away from the UHF remote antenna Do not place an off air antenna on your receiver Use a 15dB attenuator provided in the installation kit Connect the attenuator between the REMOTE ANTENNA connection and the antenna It may help to use the attenuator with a coaxial cable extension as well What to Do The receiver front panel TV1 and TV2 lights are on and there is a good picture on the TV set but you do not hear any sound You may have muted the sound or set the volume so low that you cannot hear it e The audio connections may not be properly connected e You may have set the receiver to an alternate audio language You hear a foreign language with a program Page 106 Check the volume level on the TV o
119. lephone connection is correct the receiver displays a Phone Connection OK message e Ifthe receiver highlights the Done option select the Dial Out option so the receiver can make a toll free call to the Customer Service Center The receiver displays a message asking you to wait until the call is done When the call is done select the Done option to exit the test menu Page 82 e Ifthe telephone line is not connected properly the receiver displays a failure message In this case check the telephone connection and then repeat the test Note If you have the receiver connected to a DSL Digital Subscriber Line phone line it may cause this test to fail If so you will need to install a DSL filter between the receiver and the phone jack on the wall You should be able to get a DSL filter from your DSL provider or your local electronic parts store System Updates Your receiver includes a feature that allows you to set the time in which your receiver downloads Program Guide information When the Updates feature is enabled the receiver will shut off every day at the same time receive a software update The default time for this feature is 3 00 a m 1 Press the MENU button 2 Select System Setup 3 Select Installation 4 Select Updates 5 Highlight the Activation field 6 Press the UP or DOWN ARROW button to enable or disable the automatic update feature Note If you disable this feature no new Program Guide informa
120. leting an Event Timer 1 Press the MENU button 2 Select the Timers option The receiver displays the Timers menu 3 Select an event timer s that you want to delete A check mark appears in the box next to the event timer s 4 Move the highlight to Delete and press SELECT on the remote Special Considerations When Using Event Timers e For Locked Programs You must enter the receiver password before you can create an automatic event timer You can create a manual event timer for a locked program without entering the password However if you do this when the event timer operates the receiver may display only an error or password entry menu If you have set a VCR Event Timer the VCR will record only that menu e For Pay Per View Programs You must order a pay per view program before you can create a timer for it e For Blacked Out Programs If you set a timer for a program that is blacked out in your area when the event timer operates the receiver may display only an error If you have set a VCR Event Timer the VCR will record only that menu Event Timer Performance when the Receiver is Off If the receiver is OFF at the time an Auto Tune or VCR Event Timer is scheduled to operate the receiver will turn ON Once the event has ended the receiver will turn OFF unless you pressed any remote control or receiver front panel buttons during the time that the timer was active If the receiver is OFF at the time a Reminder Event
121. ll the Customer Service Center for help checking the credit limit and or to get authorization to make a purchase Install a DSL filter between the receiver and the telephone wall jack You can obtain the filter from your DSL provider Remember that the program providers specify which programs are blacked out for which viewers not DISH Network Message Number 013 014 Possible Reason You may have tried to tune to a program on a channel which you have not bought You may have just plugged in the receiver and it is acquiring the satellite signal Or the receiver may have temporarily lost the signal The receiver may not be connected to an active telephone line The credit limit may have been exceeded The receiver may not yet have been electronically linked with the via the satellite signal The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may have temporarily lost the satellite signal Pay Per View events cannot be purchased until the receiver has downloaded new software You may have tried to set a VCR Event Timer without having set up the receiver to control the VCR You may have tried to close an installation menu without having done the Check Switch test You may have aimed the satellite dish at one satellite bu
122. make using the receiver and selecting programs quick and easy Use the menus to control the receiver and to use its features such as setting locks choosing a program or creating a favorites list Open and Close Menus You can open the menus in either of two ways e Press the MENU button to open the Main Menu then open any of the other menus from the Main Menu MENU gt dish Main Menu Tuesday January 227 J ar AMT 3 id p 1 Themes amp Search 2 Customer Support 3 Dish Home j Locks 5 System Setup 6 Timers rity 5 30 pm 7 00 pm NR e Use the matching buttons on the remote control Open the Program Guide GUIDE ere Celebrity Homes 5 30 pm 7 00 pm NR Education 2000 Hitlers car Hugh Ga0pm 700pm rpm History s Lost Black Sheep Squadron Law amp Order Full Body Exposure Live Celebrity Mysteries amp Fassion Fatrol reasures Collectible The Caral Duval Using the Menus e When watching a program open the Themes and Search menu omemr e Display the Browse Banner ME tion Ee Remote Control Help E s 2cam 2 00am 10 00am 101 HELP __ List List 4 g ah i ee ee Sle Mon 9 08 Judge Joe Brown Judge Hate nett 9 00am 9 30am 9 30am 10 00am NA NA af KOVR e To close a menu and return to watching a program press either the VIEW TV or CANCEL button Note If you do not do anything in a menu for several minut
123. member Most Tv Event Timer Types programs and films are copyrighted In l some cases Auto Tune Reminds you that a program is about to start and tunes the copyright law may receiver to the program when it begins apply to private in home recording Reminder Reminds you that a program is about to start VCR Reminds you that a program is about to start tunes the receiver to the program when it begins and starts your VCR This timer is available through TV1 menus only Note You can record only the program to which the receiver is tuned If you open any menu while recording a program on videotape the menu also will be recorded If a program time changes by more than twenty four hours the timer will not operate Event Timer Frequency Once Applies to a one time program If the program time changes this timer operates at the new time The receiver deletes this timer when the timer operates Mon Fri Applies to a program that is scheduled for Monday through Friday on the same channel at the same time each day Daily Applies to a program that is scheduled for Monday through Sunday on the same channel at the same time each day Weekly Applies to a program that is scheduled for once a week on the same channel at the same time on the same day Before an Event Timer Operates Two minutes before an event timer operates the receiver displays a small clock on the TV screen This clock disappears when the program begi
124. mes for an R 8 two times for a U 3 one time for a D and 9 three times for a Y to spell the word Rudy see Using Themes and Search on page 59 O Star Button Press the STAR button to back space while using the search function of your receiver gt Zero Button Press the ZERO button to forward space while using the search function of your receiver Page 40 search Using the Remote Controls Pound Button Press the POUND button to display the Search screen Also you use this button in several procedures in this User s Guide Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver When you press the RECOVER button as described below the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming This procedure works only if you have accidentally changed the TV channel or video input It does not recover lost satellite signal See Chapter 5 Reference for troubleshooting information The following setup is required to use the RECOVER button The remote control must be set up to control the TV and if installed the VCR see page 72 Ifa VCR is installed make sure it is connected as shown on page 31 On a remote TV the RECOVER button must be programmed to tune your remote TV to the specific channel to receive TV2 program
125. ming for example channel 60 using the instructions on page 25 To use the RECOVER button complete the following instructions l Press and hold the RECOVER button until all four mode buttons light and then let go of the button The SAT mode button flashes twice and then all four mode buttons flash three times Press the RECOVER button Wait for the TV or VCR mode button to flash once and then all four mode buttons to flash once If you see the System Info screen press the SELECT button to close the screen You have recovered your satellite video If you do not see the System Info screen repeat steps 2 and 3 until you have recovered your satellite video Note Press any remote control button other than the RECOVER button to end this procedure Note If the RECOVER button is not programmed to a specific channel the RECOVER button will first try to tune your TV to channel 3 then channel 4 and then other video inputs with each press of the RECOVER button You may need to press the RECOVER button up to 30 times to recover your satellite TV video If the RECOVER button is programmed to a specific channel see page 25 the RECOVER button will tune the TV to the specific channel for example channel 60 Page 41 Chapter 3 Using the System Tip Remote Control 1 is used to control TV1 menus on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 42 Using the Menus The menus
126. n and Installation beginning on page 13 For information on any specific feature or function read Chapter 3 Using The System beginning on page 37 For information on assembling and installing a dish antenna read Chapter 4 Dish Antenna Installation beginning on page 85 If you have a problem operating the system or receive an error message use the Troubleshooting Tables beginning on page 101 Tips In the margins of pages throughout this guide are tips and other information to make using your satellite receiver easier Conventions To make it easy for you to use this guide we use the following conventions e The names of remote control buttons are all uppercase Example Press the SAT button e Menus and options that appear on the TV screen are in bold type Example Open the Program Guide e Select means to move the highlight to an on screen option or choice in a list and press the SELECT button on the remote control Example Select the Locks option e Connections on the back of the receiver are in small capital letters Example SAT IN Page 2 e Where this guide mentions nearby TV it refers to the TV near the receiver The nearby TV receives TV1 menus and programming from the receiver s TV 1 outputs and is connected using short audio video cables e Where this guide mentions remote TV it refers to the cable ready TV s located in rooms away from the receiver The remote TV receives TV2 menus and programming from th
127. n the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Refer to Troubleshooting in Chapter 5 for a detailed description of recommended customer actions If none of the remedies on the previous page stops the radio interference you should contact a licensed radio television technician your satellite dealer or call the Customer Service Center at 1 800 333 3474 for assistance Signal Strength Present at the Television The attenuator provided with the satellite receiver will limit the signal present at your television set to below the FCC signal strength limit of 75 6dBuV If you choose not to install the provided attenuator you must ensure that the signal strength present at the TV set does not exceed 75 6dBuV Connecting to an Off Air Antenna Page 128 In order to receive local broadcast channels you may wish to install an off air antenna into your TV distribution equipment When installing the off air antenna you must be careful to meet certain FCC regulations There are many devices that allow you to connect your antenna to your in home distribution system such as splitters and amplifiers The FCC requires that the isolation between the antenna port and the network port of your system meet the following 80dB from 54 MHz to 216 MHz at least 60dB from 216 MHz to 550 MHz
128. n use E Entertainment Television 114 NASA 213 Audio Music Channels 923 981 Encore Es 4 341 e National Geographic Channel 1236 e BabyFirstiv 126 power TID Some receiver problems can be resolved by pressing and holding Emate Action SOE ork IARAA DISEINA PVEM ae the POWER button on the front of the receiver until the front panel light a eE ENEE he cheb ciao e utton o e iro o e IECEIKE unii e Iro pa e Ig S Encore Love 346 e NckdodeonNick at Nite East 170 e Regional Sports Nehworks 409 438 o out and come back on After releasing the POWER button the Encore Mystery 3M gt NdeodeonNckatNte West 171 eee SIRIUS Misic Channels 6001 6116 g receiver will return to normal operation within a few minutes Encorenenm a CEs NESSES a Encore W stems 342 e NOGGINTheN 169 ESPN 140 eee Northem Arizona University g eee Enhance Your TV Experience ESPN m ese OLN m ESPN Classic 143 e Outdoor Channel The 153 e Tune to DISH Network dishnetwork com Press DISH button See the Sree rice ee SENU o DishFAMILY entertainment Package FYI Channel 101 and select Service User s Guide Sian BINAE ONC merere Oe ee e AMERICA S TOP 60 Entertainment Package Servilee Fine Living 3 Research TV 900 eee f Food Network oes Resort amp Residence Channdl DIG ece AMERICA S TOP 120 Entertainment Package T Fox Mbvie Channel 133 e RFDTV 99 so AMERICA S TOP 180 Entertainment Package eo FREE Spanish audio feed Audio disponible
129. not damaged and that the plug is inserted correctly into the outlet Make sure the remote control s are set to the same address es used by the satellite receiver See page 32 for information on changing the remote control address Make sure you are using Remote Control 1 2 to control TV1 TV2 menus Page 105 Chapter 5 Reference What Is Happening Possible Reason You use a pyramid type IR extender nota mouse tail and it does not seem to work The IR sensor on the extender that receives the remote control signals may not be facing the remote control The IR cable on the extender that sends the signal to the receiver may not be right in front of the IR sensor on the receiver front panel You are using Remote Control 2 which does not transmit IR signals Your UHF Pro remote control does not work well from far away You may be experiencing interference or strong signals from objects near your receiver antenna Hearing A Program What Is H Possible Reason appening What to Do Make sure that the extender that receives the signal from the remote control is facing the right way so that the IR sensor can receive the remote control signals Make sure that the IR cable on the extender that sends the signal to the receiver is right in front of the IR sensor on the receiver front panel so that the receiver IR sensor can receive the signals If doing the above does not solve the prob
130. ns While the clock is displayed you may do either one of the following e Press the CANCEL button to clear the symbol from the TV screen This does not affect the timer it will operate Q CANCEL e Press the INFO button to see more information on the event timer If you do this you will have the following Q choices INFO Page 52 Select the OK or Cancel option to continue with the event timer Select the Stop Timer or No option to stop the event timer Note This stops only this instance of a Mon Fri Daily or Weekly timer The timer will operate the next time it is scheduled To stop all operations of such a timer you must delete the timer For a Reminder Event Timer instead of having the option to stop the timer you have the option to tune to the program Setting Up an Automatic Event Timer 1 Select a future program using the Browse Banner Themes menu or the Program Guide One of the following Create Timer screens display Create Timer Manual Timer Tue 9 23 omemr Manual Timer Tue 9 23 Reminder 2 Select a Timer Frequency option Notice that a mark displays in the box 3 Select a Timer Type The Create Timer screen shown on the left is for TV1 and has a VCR Timer Type option This Timer Type is not available for TV2 shown on the right Select the Create option to save the event timer 5 The receiver displays a timer symbol in the Program Guide NEC Nightly News 5 30pm 6
131. nstallation Page 24 19 You may need to change the cable connection on the splitter that sends 20 21 22 23 the TV signal throughout your house The change that needs to be made is move the cable coming from the receiver CH 21 69 OuT from the output of the splitter to the input of the splitter using the instructions below The following figure shows an example of what your splitter may look like Your splitter may look different The places where the splitter indicates OuT refers to all TVs connected to your cable system The places where the splitter indicates IN refers to where the signal is fed into the splitter j AWAY SPLITTER in r 5 900 MHI if our N out ff 1 Input 4 Output 4 Way Splitter Find where the TV signal is distributed throughout your house It should be near where the cable TV service enters the house Disconnect the cable TV service cable or antenna cable from the splitter input if necessary Make sure the disconnected cable is capped or otherwise protected from the weather Disconnect the cable coming from the receiver CH 21 69 OuT port from the splitter If you do not know which cable this is go to the next step Otherwise go to step 24 If you have multiple TVs on the cable system do the following to determine which cable on the splitter is coming from the receiver e Ifyou have at least some picture on your TV s turn on all remote TVs connected to the cable sys
132. nstallation RCA Out The RCA audio video outputs provide high picture quality and stereo sound to your TV if your TV has these connections These outputs can be used to provide TV2 menus and programming to a wireless audio video transmitter or to a second input on a nearby TV Use an RCA type cable assembly to make the connection If the TV has only one input for this type of audio connect it to the right R phono RCA audio output on the receiver Other Connections Satellite In The SATELLITE IN connections are used to receive satellite TV signals from the dish antenna The connection is made using RG 6 coaxial cable The SATELLITE IN connections are color coded blue 13 18V 750mA Remote Antenna The REMOTE ANTENNA port receives UHF signals from the Remote Control 2 so that it can control TV2 menus T O from another room Connect the UHF antenna here and place it so that it does not touch anything If you do not connect the antenna you cannot use Remote Control 2 to control the receiver for TV2 menus and programming The REMOTE ANTENNA port is color coded green Telephone Jack The TELEPHONE JACK is used to connect the receiver to an active telephone line Use a standard RJ 11 telephone cable assembly to make the connection i Remote Controls The two remote controls give you easy access to all the features of your satellite receiver You can set up each remote to control the satell
133. nt timers for overlapping programs the receiver displays a screen with the dates and times of both programs The receiver also displays this screen if a program time has changed causing one timer to overlap another You must delete edit or skip one of the timers Page 54 Using Timers dish WARNING Timer Conflict won september 15 4 ae There is a timer conflict for each red time slot One of the conflicting timers must be edited or deleted Done l Previous A aut NS When the Timer Conflict screen displays resolve the conflict by doing the following 1 Select one of the timers The Timer Conflict Resolution screen displays 2 When the Timer Conflict Resolution displays select one of the following choices e Delete This Timer Removes the timer completely e Edit This Timer You can edit the timer to resolve the conflict e Skip This Timer Once Select this option if you are creating a timer for a special program Once and have a timer set for a program you watch regularly Mon Fri Daily or Weekly For example you want to set a timer for an awards show Once but it conflicts with the timer for a news program Mon Fri Daily or Weekly Select the timer for the news program and then select Skip This Timer Once 3 Select Yes to close the Timer Conflict Resolution screen 4 Select Done Page 55 Chapter 3 Using the System Maximum Number of Event Timers You can create a l
134. nuously connected to the same telephone line If you desire to receive Services at two different locations you must open a separate account for each location You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to the same phone line If we later determine that you did we may terminate your Services and in addition to all other applicable fees you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network Residential Customer Agreement DBS receiver on the account whether owned by you or not The payment of that amount and or the termination of Services shall be in addition to any other rights and remedies we may have under this Agreement at law in equity or otherwise G Changes in Services offered DISH Network reserves the right to change the Services that we offer and our prices or fees related to such Services at any time If the change affects you we will provide you notice of the change and its effective date The notice may be provided on your billing statement or by other communication permitted under Section 9B In the event of a change in the contents of any programming programming packages or other Services you understand and agree that we have no obligation to replace or supplement the
135. ny defect in damage to or accident involving the equipment All maintenance and repair of the equipment shall be performed by us or our designees DISH Network may charge you for any repairs that are necessitated by any damage to or misuse of the Equipment TRANSFER OF ACCOUNT SERVICES OR EQUIPMENT DISH Network may sell assign or transfer your account to a third party without notice to you You may not assign or transfer your Services without our written consent which will not be unreasonably withheld We may however refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance LIMITATION OF OUR LIABILITY A WE WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM IF SUCH DELAY OR NONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION OF ALL OR A PORTION OF THE SERVICES THE RELOCATION OF ALL OR A PORTION OF THE SERVICES TO DIFFERENT SATELLITE S A CHANGE IN THE FEATURES AVAILABLE WITH YOUR DISH NETWORK DBS EQUIPMENT OR ANY ACTS OF GOD FIRES EARTHQUAKES FLOODS POWER OR TECHNICAL FAILURE ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL WE WILL NOT BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT WE MAKE NO WARRANTY EITHER EXPRESSED OR IMPLIED REGARDING THE DISH NETWORK DBS EQUIP
136. o check the credit limit You cannot cancel an order for a pay per view program whether it was just ordered or ordered earlier If you want to watch a pay per view program on TVs connected to up to six receivers you must order the program for each receiver but you only pay for the program once Using the Telephone for Voice Data FAX Troubleshooting Tables What Is Happening Possible Reason What to Do While you are making a e telephone call you hear clicks The receiver cannot connect to DISH Network You pick up the telephone to make a call but you do not hear a dial tone Your computer or facsimile FAX machine tries to send a FAX or modem transmission but fails Your computer or FAX machine was receiving a FAX or modem transmission but an error occurred Using Event Timers The receiver may have tried to call the Customer Service Center to send pay per view purchase information When the receiver found that the telephone was busy it automatically disconnected Maybe the receiver is connected to a DSL Digital Subscriber Line phone line The receiver was calling the Customer Service Center to send pay per view information When the receiver found that the telephone was busy it automatically disconnected The receiver was calling the Customer Service Center to send pay per view information When the receiver found that the telephone was busy it automatically disconnected The FAX o
137. o the original user of the equipment and is limited to the purchase price of each part EchoStar Technologies Corporation and its affiliated companies EchoStar warrant this system against defects in materials or workmanship as follows Labor For a period of one 1 year from the original date of purchase if EchoStar determines that the equipment is defective subject to the limitations of this warranty it will be replaced at no charge for labor EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period Parts For a period of one 1 year from the original date of purchase EchoStar will supply at no charge new or re manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite dish assembly receiver LNBF remote control or dish mounting hardware It does not include other parts purchased separately What the Warranty Does Not Cover This warranty does not cover installation of the system If applicable such installation will be warranted under a separate installation agreement This warranty does not cover consumer instruction physical setup or adjustment of any consumer electr
138. of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Select the Front Panel Lock option to lock or unlock the front panel Mon September 15 i Page 65 Chapter 3 Using the System S Select the Yes option 6 To activate the front panel lock you must lock the receiver by selecting Lock System Locking and Unlocking Pay Per View Channels This locks all pay per view channels You also can lock one or more pay per view channels by using channel locks or rating locks l a Page 66 Press the MENU button ca 9 Select the Locks option ikl If the receiver is locked enter the password using the NUMBER PAD buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Select the Lock PPV or Unlock PPV option Mon September 15 w E Remote Control p 10 00am 6 00pm N If the receiver is not locked you must lock it to put the lock you just created into effect by selecting Lock System Using Locks Hiding and Showing Adult Channels When you hide adult channels you keep the Program Guide Themes lists and the Browse Banner from displaying adult channels It also keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote cont
139. ok on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated for 950 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Also be sure that any outdoor connections are made using waterproof F connectors Once you have installed the DISH 500 with its DISH Pro Twin LNBF using the preceding instructions you can add a single satellite dish with a DISH Pro LNBE and switch as follows 1 Turn on the television and the receiver if they are not already on You should see the Point Dish screen If not open the Main Menu and press 6 1 1 on the remote Page 91 Chapter 4 Dish Antenna Installation Azimuth Elevation Page 92 dish Point Dish Thu Don 8 co To Calculate azimuth and elevation angles Enter your ZIP code and select satellite Zip Code 5 nem Transponder Satellite Cheek Switch ai Wass 90026 300 J Sf 110 JL Done Ez 7 7 Heip 1151 Elevation 49 Skew NIA Angles adjusted for magnetic true north deviations 0 25 50 T5 100 125 Not Locked Name Not Acquired Signal Strength 101 Select the satellite your dish will be pointed toward Select 300 under the Dish System Use the number buttons on the remote to enter your ZIP code to get the necessary azimuth and elevation Write these numbers down in the spaces provided in the margin Mount the dish antenna and multi dish switche
140. ommunications Commission FCC regulations as of the publication date of this Guide Contact the FCC see following or your library for the complete text of the regulations Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXX XX If requested this number must be provided to the telephone company The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label This equipment uses the following Universal Service Order Code USOC jacks RJ 11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by
141. onic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction This warranty does not cover cosmetic damage damage due to lightning electrical or telephone line surges battery leakage fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or neglected maintenance This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal or reinstallation shipping damage if the equipment was not packed and shipped in the manner prescribed nor equipment purchased serviced or operated outside the continental United States of America Page 119 Appendix Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THIS SYSTEM UNDER NO CIRCUMSTANCES SHALL ECHOSTAR S LIABILITY IF ANY EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS L
142. oning is complete and you do have the Locked indication 24 After you select Yes the receiver will begin taking a software upgrade You will see a Warning that Vital program information will now be downloaded into your receiver You will also see a status bar showing the progress of this upgrade Once the software upgrade is complete you will see a message that your receiver s memory is being upgraded Do not disturb the receiver while the receiver s memory is being upgraded 25 When the memory upgrade is complete you should be watching TV Your dish antenna installation is now complete Note If you are installing other DISH Pro or DISH Pro Plus receivers be sure to run Check Switch on all of them and allow them to take the necessary software upgrade Installing a Multiple Dish DISH Pro System Note You cannot use DISH Pro LNBFs and switches those marked with the DISH Pro logo with Legacy switches and LNBFs those without the DISH Pro logo You must install your DISH antenna system with either all DISH Pro LNBEFs and switches or all Legacy LNBFs and switches If you mix the two the system will not work Note You can have as much as 200 feet of cable between the DISH Pro LNBF and the DISH Pro receiver However you must use only RG 6 coaxial cables rated for 950 to 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this ask your DISH retailer examine the cable s outer jacket or lo
143. ontrols come equipped with a RECOVER button that helps you if you accidentally change the channel or video input on your remote TV and cannot get the picture back from your satellite receiver When you press the RECOVER button as described on page 41 the remote control sends commands to your remote TV to change channels or video inputs to try to get you back to watching satellite programming When your Remote Control 2 is shipped from the factory the RECOVER button is set up restore satellite TV viewing by tuning your TV to channel 3 4 and other inputs see page 41 for details However to use the RECOVER button with your remote TV you need to program the RECOVER button with the specific channel for example channel 60 that you use to watch TV2 programming The following instructions describe how to program the RECOVER button to tune your remote TV back to a selected channel Programming the Recover Button Channel 1 Program Remote Control 2 to control your remote TV using the instructions in Control Other Devices with the Remote Controls 2 Press and hold the TV mode button until all the other mode buttons light up and then let go of the button The TV mode button flashes 3 Press the STAR button 4 Enter the three digits of your channel number For example if your remote TV is set to channel 60 enter 0 6 0 5 Press the POUND button The TV mode button flashes three search times Tip The channel stickers
144. or instructions Connect CH 21 69 OuT on the receiver to your existing wall cable outlet using a coaxial cable Note If you do not have an existing in home cable system you will need to run coaxial cable to each TV in other rooms If this is too difficult you may want to contact a professional to do this installation Place the yellow sticker on the CH 21 69 OuT cable near where the cable attaches to the receiver See the tip in the margin Make sure batteries are installed in Remote Control 2 and the UHF antenna is attached to REMOTE ANTENNA port on the receiver Make sure the receiver s blue TV2 indicator is off If it 1s on turn it off by doing the following a Press the SAT mode button on Remote Control 2 to put the remote control in SAT mode b Press the POWER button on Remote Control 2 and make sure the receiver s TV2 blue indicator turns off Connect the tuner input of the remote TV s in other rooms to an existing wall cable outlet using a coaxial cable Turn on every remote TV connected to the in home cabling system Find three channels next to each other on one of your remote TVs that do not pick up any signals from off air or cable broadcasts they should show nothing but snow or static These channels must fall in one of the two ranges below For example if you find that cable channels 75 76 and 77 do not pickup any broadcasts pick these channels since they fall into the range below for cable channels Make s
145. ote to control the TV See Set Up the Remote to Control Other Devices beginning on page 72 Then you must press the TV mode button to set the remote to TV mode The TV mode button lights for two seconds to show you ve set the remote to TV mode Make sure you keep the remote in TV mode to use the buttons described here Note You can set up the remote to control a second TV in AUX mode the same way it controls the first TV in TV mode See Set Up the Remote to Control Devices beginning on page 72 TV VIDEO Q TV Video Button If the TV has video input options use this button to switch the TV video input POWER Power Button Press the TV POWER button to turn the TV on or off MUTE Q Mute Button Press the MUTE button to turn the TV sound on or off VOLUME Volume Button Press this button to raise or lower the TV sound volume Control Other Devices with the Remote Controls Use the UP and DOWN ARROW buttons to change channels on the TV Note These buttons do not change the channels on the TV if the remote control is in limited mode Up and Down Arrow Buttons Select Button The SELECT button works as the ENTER button for a TV caL Recall Button Press the RECALL button to go back to the last TV channel you watched Press it again to switch between the last two TV channels you watched ghi jki mine pars tuw WRYT Number Buttons abe def p Use the NUMBER buttons to directly enter a
146. otten your password Complete the following instructions if you want to reset the receiver to be the same as when it was shipped from the factory 1 Press the MENU button 2 Select the System Setup option mno Page 70 Changing Program Languages 3 Select the Factory Defaults option When the receiver displays mno a Warning message confirm that you want to reset the receiver Q to factory default settings aor F dis System Setup Tuesday January 22 20020 Changing Program Languages You may be able to change the language of some programs An alternate language may not be available for all programs Some programs such as movies show at the start whether an alternate language is available An alternate language applies only to the audio part of a program and does not change the language used in the menus displayed by the receiver 1 Press the MENU button 2 Select the System Setup option mno 3 Select the Alternate Audio option abe k dish Aitemate Audio 6 25 pmp A E 0 TiN 1 4 Select the language you want in the Languages list 5 Select the Done option to save your language choice The receiver displays the System Setup menu Page 71 Chapter 3 Using the System Control Other Devices with the Remote Controls Tip Remote Control 1 is used to This section describes how to use Remote Control 1 or Remote Control 2 to control TV1 menus control with a TV a VCR or other devices Fo
147. ou expect You stop the operation of an event timer for one showing of a program that is repeated such as a regularly scheduled program but the timer operates for the next showing You are testing a VCR code to see if the receiver controls a VCR The VCR does not do the test Page 112 The program time may have changed so that the event timer overlapped another event timer The program time may have changed by more than twenty four hours The program time changed Stopping the event timer applies only to the current showing of the program The VCR may not be turned ON there may not be a tape inserted the tape may not be rewound or the write protect tab on the tape may have been removed The code you are testing may not be valid for the VCR What to Do If the receiver is ON and finds an event timer overlap it will display the Event Timer Scheduling Conflict menu You must edit or delete one of the overlapping event timers No event timer will operate if the program time changes by more than twenty four hours A Once event timer always operates at the actual time of the program To stop all operations of a repeated event timer you must delete the event timer Note The receiver deletes a Once event timer when it operates Make sure the VCR is turned ON with a blank tape inserted on which you want to record that the tape is rewound and that the write protect tab on the tape is intact Try another
148. owing of the program You must enter the password before you can create an event timer for a locked program You must order a pay per view event before you can create an event timer for it You already have set up the maximum number of event timers You may have set up a Reminder Event Timer but what you should have set up is an Auto Tune Event Timer or a VCR Event Timer You may have set up a timer with an incorrect frequency To be able to set up an event timer for the program first enter the password To be able to set up an event timer for the event first order it To be able to set up a new event timer delete one of the event timers you set up earlier Remember that a Reminder Event Timer just reminds you that the program is about to start An Auto Tune Event Timer reminds you and tunes the receiver to the channel of the program A VCR Event Timer reminds you tunes the receiver and starts the VCR Remember that a Once event timer operates just one time A Mon Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time Page 111 Chapter 5 Reference What Is Happening Possible Reason You set up an event timer but the timer does not operate at all You set up a Once event timer but the timer operates at a time different from what y
149. p TV1 to Operate in IR c Press the POUND button If you entered the address correctly the SAT mode button will flash three times d Press the RECORD button e Make sure the System Information screen shows that the Primary Remote Address shows f UHF Pro and IR and that this address matches the number you entered in step b Setting Up TV1 to Operate in IR The following instructions describe how to set up TV1 to operate in IR only 1 Perform the following with an existing remote control a Open the TV1 UHF Pro Setup screen by pressing MENU 6 1 8 on the remote control b Select Disable from the TV1 UHF Pro Setup screen c Select System Info to open the System Information screen 2 Using an IR remote control such as a Remote Control 3 0 that you intend to use to control TV1 a Press the RECORD button The Done button should be highlighted b Make sure the System Information screen shows that the Primary Remote Address shows gg IR Page 35 Chapter 2 Receiver Description and Installation Notes Page 36 Chapter 3 Using the System Using the Remote Controls The following section describes how to use the remote controls with your satellite receiver The remote control must be in SAT mode for the buttons to control the satellite receiver You can also use the remote to control your VCR and other devices See Control Other Devices with the Remote on page 72 SAT Mode Button Press the SAT mod
150. programming programming packages or other Services previously offered that have been deleted rearranged or otherwise changed You further understand and agree you will not be entitled to any refund because of a change in the contents of any programming programming packages or other Services previously offered H Multi Month Subscriptions For multi month subscriptions you may downgrade the Services only at the time of renewal You may not downgrade the Services during the term of the multi month subscription I Fees for Receivers that Independently Support Multiple Televisions Additional fees may apply for a receiver which supports independent viewing of programming on multiple televisions BILLING POLICIES AND PAYMENTS FOR SERVICES A You agree to pay all amounts billed for Services and to pay all taxes fees and other charges if any which are now or may in the future be assessed on the Services you receive from us Unless you prepay for a multi month subscription to Services we will bill you each month in advance for Services ordered by you or anyone who uses your DISH Network Equipment whether with or without your permission until you cancel the Services The bills you receive will show the total amount due the payment due date payments credits purchases and other charges to your account B You agree to pay us in full monthly by the payment due date for the Services and for any other charges due us including any fees set fo
151. r Caller ID It will also allow you to use your remote control to order Pay Per View events or movies And you will not be charged a Programming Access Fee Why don t all of my channels show up on the Program Guide or when browse You may have a Favorites List active that does not include those channels Repeatedly press the GUIDE button and cycle through the Favorites Lists until you find a list that contains those channels Also check to see if those channels are locked see User s Guide ee Why does the Program Your receiver needs to take a download each night a Guide display programs to get current program information Press the POWER Info Not Available button on both remotes to turn the receiver off and wait about 5 minutes for the download to occur ws as Info Not Available nfo Not Available Info Not Available Tip To ensure your receiver has the latest program guide information and the latest software updates press the POWER button on both remote controls to turn your receiver off when not in use Tip Some receiver problems can be resolved by pressing and holding the POWER button on the front of the receiver until the front panel lights go out and come back on After releasing the POWER button the receiver will return to normal operation within a few minutes Enhance Your TV Experience Tune to DISH Network dishnetwork com Press DISH button See the FYI Channel 101 im and se
152. r audio device Turn off the mute or turn up the volume as required Check the audio connectors and cables from the receiver to the TV or the sound system Check the TV speakers or the sound system Use the Alternate Audio Language menu to select the language that you prefer Using the Menus What Is Happening You were using a menu and it suddenly closed You cannot access DISH Home or Customer Support Using Locks What Is Happening You set a lock for example a lock on programs by ratings but the lock does not take effect You forgot the password so that you are unable to unlock the receiver Possible Reason The receiver has a time out feature that closes any menu after several minutes of no activity This will discard any changes you have made but otherwise does no harm to the receiver Someone is using DISH Home or Customer Support on the other TV nearby or remote You can only access DISH Home and Customer Support on one TV nearby or remote at a time You do not have the receiver connected to an active phone line Possible Reason You may not have locked the receiver You may not have written down the password to keep it in a safe place Troubleshooting Tables What to Do Start over again Exit from DISH Home or Customer Support on the other TV nearby or remote Make sure the receiver is connected to an active phone line What to Do You must lock the r
153. r connections are made using waterproof F connectors 9 Attach the Y bracket using the Y bracket screw 10 Connect the RG 6 cables from the two SATELLITE IN connections on the back of the receiver directly to the two ports of the DISH Pro Twin LNBF as shown below Be sure there are no multi dish switches between the LNBF and the receiver wrench you may over tighten the connections and damage your equipment Such damage is not covered by the limited warranty Tighten all of the coaxial cable connections only by hand If you use a 11 Attach the LNBF to the Y bracket using the two LNBF screws 12 You should see the Point Dish menu on your nearby TV If not press MENU and then 6 1 1 on Remote Control 1 To Calculate azimuth and elevation angles Enter your ZIP code and select satellite Dish a i pij Check Switch o amp o amp s Ww lt 7 w a Heip imuth 159 Elevation 49 Skew 84 Angles adjusted for magnetic true north deviations 0 25 30 T3 100 NBS Not Locked Name Not Acquired Signal Strength 0 13 Select Check Switch The Check Switch screen will open 14 Select Retest The receiver shows you a message that it is checking the system Installing a DISH 500 Antenna 15 When the check switch procedure finishes you will see an Installation Summary screen similar to the one below The information for Satellite Input 1 and Satellite Input 2 should be the same e Satellite Conn twice
154. r information on how to use on the nearby TV the remote to control the receiver see Using the Remote Controls on page Remote Control 2 is used to control TV2 menus on the remote TV s 37 You can set up both remote controls to control the satellite TV receiver and up three other devices each These devices can be a TV a VCR or DVD player and a third device Where the word remote is used in the following section it applies to both Remote Control 1 and Remote Control 2 Remote Control Modes You can set the remote to four different modes to control the receiver or other devices When you get the remote it s already set up to control the receiver You must set up the remote to control a device like a TV or a VCR See Set Up the Remote to Control Other Devices below Use the remote control s mode buttons SAT satellite receiver TV for a TV VCR for a VCR or a DVD player and AUX auxiliary for a second TV a second VCR a tuner or an audio amplifier to set the remote to the right mode for the device To change the mode press the button for the device you want the remote to control The mode button lights for two seconds to show you ve set the remote to that mode Limited Mode You can program your remote control in limited mode to keep from Tip Limited mode accidentally changing the channel on your TV or VCR When you use the IS not used with remote to control your TV in limited mode you will only be ab
155. r modem found that there was no dial tone and cancelled the transmission The receiver may have tried to call the Customer Service Center to send pay per view purchase information during the FAX or mode call When the receiver found that the telephone was busy it automatically disconnected This generated clicks that caused an error in the FAX or modem transmission You do not have to do anything You can always use your telephone line because the receiver automatically hangs up if it finds the line is busy Install a DSL filter between the receiver and the telephone wall jack Hang up and then pick up the telephone again to get a dial tone Resend the FAX or modem transmission Have the sender resend the FAX or modem transmission What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked You try to set up an event timer and the receiver displays a message noting that the program is a pay per view event You try to set up an event timer but the receiver displays an Error message giving you the option to delete an event timer that was set up earlier You set up an event timer but the receiver does not tune to the channel of the program or does not record the program You set up an event timer for a program that is repeated such as a regularly scheduled program but the timer does not operate for a sh
156. rograms To Watch l Press the GUIDE button GUIDE Da The Pe Guide provides a complete listing of When the Program Guide opens use the UP or all programs available on all channels including those that are not in your subscription these channels have red DOWN ARROW to view information on other channels The channels for the programming you ordered should be shown in white and are available for viewing After you have highlighted a current program in the Program Guide press SELECT to watch it Quick Tour of Basic Features backgrounds This tour guides you quickly through a number of basic satellite receiver features accessible directly from the remote control without using menus For more detailed information about each feature see Chapter 3 Using the System l 2 Press the UP or DOWN ARROW button to Make sure the TV is on change channels Press the RECALL button to go back to the last channel you watched Q RECALL Press the THEMES LEFT ARROW button to open the Themes and Search menu This menu allows you to search for programming by themes movies sports and more or by key words used in the programming information Page 5 Chapter 1 Introduction 5 Select Sports 6 Press the VIEW TV button to go back to watch a program VIEW TW 7 Press the INFO button to see information about the program O INFO Cy yaa See Learn all about your DISH Network remote control and It
157. rol NUMBER PAD buttons l 2 3 4 gt Press the MENU button Select the Locks option ikl If the receiver is locked enter the password using the NUMBER PAD buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Select the Hide Adult or Show Adult option Mon September 15 ia Ratings Locks Channel Locks Unlock System Remote Control Hel 10 00am 6 00pm NA If the receiver is not locked you must lock it to put the lock you just created into effect by selecting Lock System Changing the Receiver Password l Press the MENU button Select the Locks option iki If the receiver is locked enter the password using the NUMBER PAD buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Select the Change Password option Page 67 Chapter 3 Using the System dish Locks Mon September 4 J Aatings Locks i Chi Change Password Remote Control Hel 6 00pm N 5 Enter the current password using the number pad buttons As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button 6 Enter the new pas
158. rth in this Section 2 Payment of your bill after the due date will result in you paying us a Late Payment Fee Other fees and charges may also be assessed If partial payments are made they will be applied first to the oldest outstanding bill If you send checks or money orders marked payment in full we can accept them without losing any of our rights to collect any other amounts owed by you notwithstanding your characterization of the payment DISH Network does not extend credit to our customers and the Late Payment Fee is not interest a credit service charge or a finance charge You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below we may report such late payment or nonpayment to credit reporting agencies If you do not pay your bill by the due date we have the right to disconnect your Services at any time thereafter in our sole discretion DISH Network may require you to pay all past due charges a Reconnect Fee a deposit equal to a minimum of one month s advance charges and all outstanding balances accrued through the date of deactivation before we reconnect your Services Deposits will not be held segregated from other funds and shall not earn or accrue interest C If you at any time fail neglect or refuse to make timely payments hereunder or if a petition in bankruptcy shall be filed on your behalf or against you or if you take advantage of any in
159. s and broadcast network Services may be blacked out in your area of reception If you circumvent or attempt to circumvent any of these blackouts you may be subject to legal action You must be at least 18 years of age or the applicable age of majority where you reside in order to receive adult oriented programming services D Ordering Pay Per View You may order DISH Network pay per view Services by using your on screen Program Guide and remote control unit to select the movies and other events we offer To order DISH Network pay per view Services your DISH Network DBS digital receiver must be connected to a telephone outlet You may also order DISH Network special events and pay per view Services over the telephone by calling the Customer Service Center or by using our automated system through the following toll free number 1 877 DISH PPV 347 4778 for ordering movies A fee will apply for use of the automated system Pay Per View Automated Fee or the Customer Service Center Pay Per View Fee E Private Viewing DISH Network provides Services to you for your private home viewing use and enjoyment You agree that the Services provided will not be viewed outside of your private residence You are permitted to exhibit the Services solely in your private residence and not in any other areas The Services may not be rebroadcast transmitted recorded or performed nor may admission be charged for listening to or viewing any Services provided by
160. s following the mounting instructions that came with them and the DISH Pro Wiring Diagrams starting on page 94 Connect two RG 6 cables from both SATELLITE IN connections on the receiver to two available ports on the switch es Connect the LNBF on the dish antenna to LNBF port 1 on the switch es using RG 6 cable Select Check Switch from the Point Dish menu When the Check Switch screen opens select Retest When Check Switch is complete you will see an Installation Summary screen similar to the one shown next It will show a connection Conn next to satellite and Single device under 1 Dish Input It may also show an X on the Transponder line This is okay and does not mean there is a problem with the system 2 ue January 22 Ed J ZOID _ Satellite input 2 EH a a Cann Of cs Reception ERAOR 10 Press CANCEL to exit back to the Point Dish menu 11 Point the dish for the strongest possible signal following the instructions that came with it 12 13 14 Installing a Multiple Dish DISH Pro System Connect two RG 6 cables between both ports on your DISH Pro Twin LNBF and your switch es using the switch instructions and the DISH Pro Wiring Diagrams that start on page 94 Select Check Switch from the Point Dish menu When the Check Switch menu opens select Retest When the procedure completes you will see the Installation Summary screen again This time you should see confirmation for all sat
161. s unique features Get answers to common questions too You ll be up to speed in minutes 8 Press the CANCEL button to go back to watch the program 9 Press the BROWSE RIGHT ARROW button to open the Browse Banner The Browse Banner shows information on a program we re watching at the top and information on two other programs at the bottom Page 6 Quick Tour of the Menus 1 soca 2 00am 10 00am 101 HELP g X T Mon 9 08 Judge Joe Brown Judge Hatchett g 00am 30am 9 30am 10 00am NA 10 Press the UP or DOWN ARROW button to change the channel information you see at the c bottom of the TV screen 11 Press the RIGHT ARROW button to highlight the program coming on next at the bottom Press the LEFT ARROW button to go back to the program on now Nason 12 Press the VIEW TV button to clear the Browse Banner from the TV screen and to go back to watching a program VIEW TV Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu See Chapter 3 Using the System for more information about these and other features 1 Press the remote control MENU button to open the Main MENU in Menu Tip Remote Control 1 is used to A control TV1 menus dist Main Menu Mon September amp 4 on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Favorites D Remote
162. sen both elevation bolts just enough so you can tilt the dish Tilt the dish elevation up by two degrees and then tighten both bolts Now turn the dish back and forth again f you still can t find the signal tilt the dish up again very slightly and turn the dish back and forth until you find the signal Do not change the skew setting When the signal strength bar is green turn the dish back and forth just a little to where the signal strength bar shows the strongest signal When you find the strongest signal tighten both mast clamp bolts Then loosen both elevation bolts just enough so you can tilt the dish Tilt the dish up and down just a little to where the signal strength bar shows the strongest signal When you find the strongest signal tighten all bolts in the dish assembly so the dish cannot be moved You are now ready to verify reception from both satellites Select the Check Switch option When the Check Switch menu opens select Retest The receiver shows you a message that it is checking the system When the procedure is finished you will see an Installation Summary screen This screen may look different than the one shown below e Satellite 119 in Port 1 and 110 in Port 2 e Transponder All twice This is OK and does not indicate a problem with the receiver e Device Type Twin twice This indicates that your receiver has confirmed the connection with your DISH Pro Twin LNBF is working Press OK to exit this menu
163. solvency law or become insolvent or make an assignment for the benefit of creditors or if a receiver liquidator or trustee is appointed for your property or affairs we shall be wholly relieved from our obligations hereunder D If you paid for an annual or other multi month subscription to any Services and your account is past due for any amounts owed to us at our option we may suspend any or all Service until payment is received and or convert your annual or other multi month subscription to a monthly subscription If we convert your multi month subscription to a monthly subscription we will first apply the amount you paid for your multi month subscription to any past due amounts and then any remaining amounts to future obligations If we elect to offset the amount paid for the remaining portion of a multi month subscription against amounts past due you agree to pay in Page 123 Appendix Page 124 addition to all other applicable fees the Offset Fee set forth below for each month and partial month that the multi month subscription was previously received E If we use a collection agency or attorney to collect money you owe us or to assert any other right which we may have against you you agree to pay the reasonable costs of collection or other action These costs might include but are not limited to the costs of a collection agency reasonable attorney s fees and court costs If there are billing errors or other requests for credi
164. stem following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below E N dish EUELA Summary Mon October 28 EJ Satellite Input 1 Satellite Input 2 Page 97 Chapter 4 Dish Antenna Installation Two DISH 300s Two DISH Pro Dual LNBFs Two DISH Pro 21 Switches This diagram leaves out grounding to be clear Make sure AN you ground the system per the National Electrical Code NEC and all local electrical codes When you set up your system following this diagram and run Check Switch the Installation Summary screen should look similar to the one shown below Satellite Input 1 Satellite Input 2 Page 98 Running Coaxial Cable Running Coaxial Cable 1 Using the shortest path possible run the coaxial cable s from the ground block or switch to the satellite receiver s Do not kink or pinch any cable Cables should be bent only in gentle curves Do not use a longer cable between the satellite dish and the receiver than is specified in the DISH Pro or Legacy system installation instructions If your system requires more cable than the limit specified in these installation instructions you should consider having the system professionally installed 2 Puta drip loop in each cable at a point before it enters the building A drip loop allows moisture to drip from the cable before it runs into the building or any outside connection for example a multi dish swi
165. sword using the number pad buttons As soon as you enter the fourth digit of the password the receiver highlights the OK option Select the OK option to change the password Wen September 15 om Ratings Locks Change Password 7 Enter the new password again for confirmation using the NUMBER PAD buttons The receiver continues to display stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT button Mon September amp J Ratings Locks cha Change Password Remote Control Hel 10 00am 6 00pm N 8 Memorize the new password From now on you must enter this password to lock or unlock the receiver Page 68 Personal Identification Number Personal Identification Number You can set up a Personal Identification Number PIN for call in requests only Anyone calling the Customer Service Center must provide this PIN to make any changes to your account You may call the Customer Service Center at any time to set up a PIN If you forget your PIN you will need to speak with a Customer Service Representative The representative may ask for more information to make sure that you are authorized to make changes to your account Using Caller ID Caller ID displays on your TV the names of people as they call you if you subscribe to Caller ID from your local phone company To use this feature make sure you
166. t you can contact our Customer Service Center by telephone or in writing You must contact us within sixty 60 days of the time you receive the billing statement for which you are seeking corrections Failure to timely notify us of a dispute shall constitute acceptance of the bill Undisputed portions of the billing statement must be paid before the next billing statement is issued to avoid an administrative fee for late payment All payments for Services must be made directly by you to us DISH Network shall have no obligation to provide Services for which payment is made by you to a third party F In addition to the amounts due for Services you agree to pay the fees referenced below Fees when applicable DISH Network reserves the right to increase these Fees or add additional Fees in the future in our sole discretion Smart Card Replacement Fee 50 00 Additional Outlet Programming Access Fee monthly per receiver 4 99 Late Payment Fee 5 00 Change of Service Fee 5 00 Duplicate Billing Statement Fee 2 00 Overnight Delivery Fee 18 00 Restart Fee 25 00 Returned Payment Fee 25 00 Service Access Fee monthly 5 00 Offset Fee 2 00 Ledger Request Fee 5 00 Pay Per View Automated Fee 1 00 Pay Per View Fee 5 00 CANCELLATION OF SERVICE A Your Service will continue until cancelled as provided for herein Your subscription will be automatically renewed unless you contact us to cancel as provided for in the next paragraph
167. t selected the option for another satellite on the Point Dish Signal menu You may have set up the receiver to accept a transmission a download of the latest operating software via the satellite signal Troubleshooting Tables What to Do You must buy a channel before you can tune to a program on that channel Call the Customer Service Center to buy the channel or if you believe this message was displayed by mistake Wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at all times Call the Customer Service Center for help checking the credit limit and or to get authorization to make a purchase If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables
168. tch FOR EXAMPLE ONLY Before drilling any holes in the wall or roof of your building make sure that there are no wires or pipes in the area of the holes If you are not comfortable doing this contact a professional in your area Make sure that you follow all safety instructions and building codes 3 Locate each receiver inside the building against or near an outside wall Then drill a hole through the outer wall to pass a cable inside the building If a receiver is located in an interior room run a cable through the outside wall and into an attic basement or crawl space in order to reach the receiver 4 Seal all holes that you drill in the building with silicone or other weather proof sealant after installation Once each cable is inside the building you may attach it to a wall receptacle or directly to a receiver Tighten the back panel coaxial cable connections only by hand Using a wrench may over tighten the connections causing damage Such damage is not covered by the Limited Warranty in the User Guide that came with the system Page 99 Chapter 4 Dish Antenna Installation Notes Page 100 Chapter 5 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center Many problems arise from misunderstandings of how the system works especially when you are just becoming familiar with it These tables cover many problems usually
169. tem Disconnect and reconnect each cable one by one observing what happens to the TV s When all remote TVs lose the signal you have disconnected the receiver s cable If only some or one TV loses the signal then you have disconnected a cable from the TV s e Ifthe above step does not work disconnect one of the output cables and connect to the splitter input If you do not see a picture connect the cable back to its output Repeat this step on every connection until you get a picture on the remote TV s 24 Reconnect the receiver s cable to the input of the splitter Programming the Recover Button 25 Make sure you have a good picture on your remote TV s 26 If desired to remind you of which TV channel your satellite programming is on write the channel number you wrote in step 8 on a blank channel sticker and place it on or near your remote TV s Confirming Remote Control 2 Operation After the remote TV s have been connected to the CH 21 69 OUT using in home cabling using the proceeding steps do the following to make sure Remote Control 2 controls the receiver l Press the SAT button to put Remote Control 2 in SAT mode to control the satellite receiver 2 From a remote TV use the Remote Control 2 arrow keys to move around the Point Dish screen If you are able to move around in the Point Dish screen you confirmed that Remote Control 2 is controlling the receiver Programming the Recover Button Your remote c
170. tem with different or additional equipment See DISH Pro Wiring Diagrams in Chapter 4 starting on page 94 Connecting the Receiver to a Dish Antenna System Satellite Connections a 10 4 Mile 1 oe EAA Connect two RG 6 coaxial cables between the SATELLITE IN 1 and SATELLITE N 2 ports on the receiver s back panel to two available ports on either your switch or your LNBF in your existing system See the wiring diagrams in Chapter 4 for appropriate receiver connections in your system Note If you are installing your receiver into a system with DISH Pro LNBFs and or switches you can have as much as 200 feet of cable between the LNBF and the receiver However you must use only RG 6 coaxial cables rated for 950 to 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this ask your DISH retailer examine the cable s outer jacket or look on the container the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated for 950 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Use waterproof F connectors outdoors Peel off the blue stickers and affix them to the cables close to where they connect to the SATELLITE IN 1 and SATELLITE IN 2 connections on the back of the receiver On Remote Control 1 Press the MENU 6 1 1 to display the Point Dish Signal screen on the nearby TV Select C
171. the following toll free number and email address 1 800 333 DISH 3474 feedback echostar com or you may write to DISH Network Customer Service Center P O Box 33577 Northglenn CO 80233 and for general knowledge try our website at www dishnetwork com DISH Network is a trademark of EchoStar Satellite L L C Page 121 Appendix Page 122 THE DISH NETWORK SERVICE A Services Defined DISH Network offers a wide variety of video and audio programming and other services and we are constantly striving to add new services to our lineup For purposes of this Agreement the term Services shall mean the programming available on DISH Network whether subscription based or pay per view based and any other services that we may provide to consumers either now or in the future For purposes of this Agreement the terms You or Your refer to you the DISH Network subscriber B Programming Changes Except as otherwise set forth in this Agreement you may change your programming selection at any time by notifying us A fee may apply to such changes Change of Service Fee In addition you may be charged a fee Service Access Fee if you fail to subscribe to one of DISH Network s basic programming packages which include America s Top 60 America s Top 120 America s Top 180 DISH Latino or DISH Latino Max C Programming Availability Certain Services transmitted by us including but not limited to some subscription Services sporting event
172. the receiver with the front panel power button and make sure the green TV 1 indicator is lit You should see the Point Dish screen Confirm Remote Control 1 Operation After the nearby TV has been connected to a TV1 output using one of the methods above do the following to confirm that the IR Remote Control 1 controls the receiver l Make sure that fresh batteries are installed properly in the IR Remote Control 1 Press the SAT button to put the IR Remote Control 1 in SAT mode to control the satellite receiver Use the Remote Control 1 arrow keys to move around the Point Dish screen If you are able to move around in the Point Dish screen you confirmed that Remote Control 1 is controlling the receiver Connecting the Receiver to the TV s in Another Room s Connecting the Receiver to the TV s in Another Room s This section describes how to connect the receiver CH 21 69 OUT connection to the cable ready remote TV located in another room away from the receiver This installation uses your in home cable system If your house does not have built in cabling it will be necessary to run cables from the receiver to each remote TV Due to the difficulty of this installation you should consider having this professionally installed Call DISH Network at 1 800 333 DISH 3474 Remote TV UHE Pre Re mote TV TV Tuner Cable System Wall Outlets CH 21 69 Out Note When connecting to the home distribution CH 21
173. tion will be available until the you turn off the receiver 7 Highlight the Time Set field 8 Use the NUMBER PAD buttons to set the time that you want the system to update the Program Guide 9 Highlight the AM PM field 10 Press the UP or DOWN ARROW button to set AM or PM System Updates Page 83 Chapter 3 Using the System 11 When you are finished making changes select Done to close the screen Note If you do not want to save your changes or if you want to reset the time the system updates the Program Guide select Defaults and then select Done Page 84 Chapter 4 Dish Antenna Installation These instructions guide you through the installation of a satellite system which includes your receiver included with this manual and a DISH Pro DISH 500 antenna system that can be identified by the DISH Pro logo shown below ish F Installing a DISH 500 Antenna The first step in installing your dish antenna is to assemble the satellite dish mount it and point it in the general direction of a satellite To do this follow these instructions Finding the Satellites You need to find the satellites in the sky To do this you need to know the azimuth angle the south southeast or southwest direction to the satellites and the elevation angle the angle up to the satellites from your location and the skew angle 1 Make sure that the batteries are fresh in both remote controls and are installed properly
174. tion is color coded black Your nearby TV must be connected to the CHANNEL 3 4 output to use this feature 2 TV2 Connections The following connections provide TV2 menus and programming to the remote TVs Ch 21 69 OUT The CH 21 69 OUT connection provides good quality video and mono non stereo audio for the remote TV s Use a coaxial cable to make this connection to your home Ou cable system Remote TVs connected to the home cable system can receive programming from this receiver output The CH 21 69 OUT connection is color coded yellow When connecting to the home distribution CH 21 69 OUT coaxial port you must meet requirements covered under FCC Compliance in the Appendix To meet these requirements an in line coaxial attenuator has been included with your receiver and may need to be installed using the following guidance e Ifconnecting directly to a TV tuner port you must install the attenuator in the cable between the CH 21 69 OuT port and the TV tuner e If connecting to your in home cabling system to distribute the signal to a TV s in other rooms in most cases you will not have to install the attenuator for most in home cabling systems Tip If you connect a cable to the TV ANTENNA CABLE IN port attach the black sticker to the cable near where it attaches to the receiver The stickers are located inside the front cover of this guide C Page 15 Chapter 2 Receiver Description and I
175. tton to close the System Info screen RECORD Check the Remote Control Address l Press and hold the SAT mode button for three seconds until all of the mode buttons light up and then let go of the SAT button Press the POUND button twice The SAT mode button will flash the same number of times as the address number three flashes means address 3 search Attach a UHF Attenuator Stray UHF signals can block signals from the remote control to the receiver To prevent blocks you can install a 10 dB attenuator you can buy one from a consumer electronics parts store Note This will help keep out stray UHF signals but also cut down how far away you can use the remote control l Take the UHF antenna off of the receiver s back panel UHF Remote Antenna input UHF Remote Antenna Example of a Receiver Back Panel Put a 10 dB attenuator onto the UHF Remote Antenna input 10 dB Example of Attenuator Receiver Back Panel Page 33 Chapter 2 Receiver Description and Installation 3 Put the UHF antenna onto the attenuator UHF N REMOTE A al ANTENNA UHF Remote Antenna 100dB X Attenuator Example of Receiver Back Panel Setting Up TV1 to Operate in UHF Pro You can set your receiver to operate your TV1 using another UHF Pro remote control sold separately by completing the following instructions If you set up your DISH 322 to operate the side using UHF Pro the two
176. type The default setting of No Prefix will allow correct dialing If this 1s the case select the Save option to save the above setting and stop here If you do need to set a prefix then instead of selecting the Save option go on to step 4 4 Ifyou selected the No Prefix option select Save to finish 5 Ifyou selected the Prefix Code option the receiver highlights the box highlighting the top box where you must enter the digits To do this do the following a Enter the number of digits required to obtain an outside line in the top box b Move the highlight to the bottom box c Enter the exact sequence you dial the phone to obtain an outside line in the bottom box 6 Select the Save option to save the settings Connecting the Receiver to a Dish Antenna System Note Before you can begin connecting your receiver to your dish antenna you must first complete the preceding sections on connecting your TVs to the receiver Then if you are installing a dish antenna system for the first time see Chapter 4 Dish Antenna Installation starting on page 85 Otherwise if you already have a dish antenna system installed and peaked for maximum signal strength complete the following instructions to connect the dish antenna system to the receiver Note You will need two available receiver connection points on your installed switch or LNBF to complete this installation If these ports are not available you may need to upgrade your sys
177. uner or Amplifier 80 Control a TV 76 Control a VCR 78 Control Other Devices 72 Control Other Devices with the Remote Controls 72 Conventions 2 Creating a Favorites List 50 Creating Channel Locks 64 Creating or Changing Channel Locks 64 Creating or Changing Rating Content Code Locks 64 Creating Rating Locks 64 Customer 8 Deleting Event Timers 57 Device Codes 113 Tuner Amplifier 116 TV 113 TV DVD Combo 117 VCR 114 Dish Antenna 85 DISH Pro Wiring Diagrams 94 Displaying Program Information 47 Browse Banner 47 Program Banner 47 Editing Event Timers 56 Event Timer Performance when the Receiver is Off 57 Favorites List 45 Activate 51 Creating 50 Naming 51 Favorites Lists Changing 50 Using 49 FCC 127 Federal Communications Commission FCC Compliance Radio Interference 128 Page 129 Page 130 Telephone Communication 127 Front Panel Arrow Buttons 13 IR Sensor and IR Blaster 13 Locking and Unlocking 65 Power Button 13 Smart Card Door 13 TV1 and TV2 Indicators 13 Getting Started Finding Programs To Watch 5 Ordering Your Programming 4 Hiding and Showing Adult Channels 67 Highlighting a Choice in a Menu List 44 Highlighting Menu Options 43 IR Sensor and IR Blaster 13 Legal Notices 127 List of Choices in the Menus 44 Locking and Unlocking Pay Per View Channels 66 Locking and Unlocking the Receiver 63 Locking the Receiver Front Panel 65 Locks 9 62 Locking and Unlocking the Reciever 63
178. ure these three channels on other remote TVs also do not pick up broadcasts e Air Mode Select a channel between 21 and 69 e Cable Mode Select a channel between 73 and 125 Note The remote TV s will have to be set to the same channel mode either off air or cable channel mode for this installation See your TV user guide for instructions on how to set your TV to off air or cable channel modes Pick the channel in the middle of the three you selected in step 7 Write that channel down in the blank provided in the margin For example if the three channels you picked in the preceding step were cable channels 75 76 and 77 pick channel 76 and write it in the margin 10 11 12 13 14 15 16 17 18 Connecting the Receiver to the TV s in Another Room s If your TV is in off air mode for the channels you picked in step 7 write Air in the blank provided in the margin If your TV is in cable mode for the channels you picked in step 8 write Cable in the blank provided in the margin Set all of your remote TV s to the channel mode Off Air or Cable you wrote in the margin Tune all of your remote TV s to the channel you wrote in the margin This is the channel you will use to receive your satellite programming Turn on the nearby TV the TV that gets programming from the TV1 outputs Press the POWER button on Remote Control 1 to turn on the receiver s green TV 1 indicator You shoul
179. us on the nearby TV Remote Control 2 is used to control TV2 menus on the remote TV s Page 4 Getting Started After your system has been installed order and watch your programming using the following steps Step 1 Ordering Your Programming l Using a remote control press SAT and then press the blank POWER button Make sure the TV is also on a Note If you see the DISH Network logo displayed on PE astien your TV screen press the SELECT or blank f Tv POWER button on the remote control to view satellite TV programming Press GUIDE GUIDE You will see that some channels in the Program Guide appear in white These channels can be viewed immediately However many channels will be in red You cannot view these channels until you order programming Press the SYS INFO button on the remote control to display the Important System Information screen SYS INFO dist System Info Wed September 3 a Call the Customer Service Center at 1 800 333 DISH 3474 A customer service representative will help you start DISH Network programming on your system and will discuss the various programming packages available Choose a package and the representative will authorize your programming Press SELECT to close the Important System Information screen Wait a few minutes and the channels you purchased will turn from red to white and can now be viewed Quick Tour of Basic Features Step 2 Finding P
180. w your picture it s from interrupting the signal Your service will return after the weather most likely due to condition has passed heavy rain snow or snow build up on your dish Page 11 Chapter 1 Introduction gt Solar Interference Twice a year the sun moves to a position behind the DISH Network satellite as it orbits the Earth The exact time of the year that this occurs varies depending on the location but it is near the beginning of spring and again near the beginning of autumn The period of solar interference lasts for a few minutes at about the same time everyday for a few days during the spring and autumn so do not be alarmed when it happens NS This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers During this period you will not be able to see programs on DISH Network Once the sun has moved from behind the satellite the programs will reappear Page 12 Chapter 2 Receiver Description and Installation Receiver Front Panel Arrow TV1 and TV2 Buttons Indicators Smart Card Power IR Sensor Door Button an IR Blaster Smart Card Door Behind this door is a slot for a future smart card No smart card is included with this receiver Arrow Buttons Use the ARROW buttons to change channels on the nearby TV Power Button Press the POWER button to turn the TV1 programming on or off to the nearby TV
181. what you expect When you press the remote control Power button to turn the receiver ON the receiver front panel Power light does not light up The remote control may be missing batteries the batteries may be incorrectly placed in the remote or the batteries may be weak or dead You may be using the wrong remote control 1 or 2 for the menus TV1 or TV2 you are trying to operate Other lights are too bright Remote control not operating properly or the batteries are weak or dead The receiver power cord not plugged into a power outlet or there may be a problem with the power The remote control s may not be set to the address es used by the satellite receiver You may be using the wrong remote control 1 or 2 for the menus TV1 or TV2 you are trying to operate Use the receiver front panel Control Buttons to control the receiver until you find the remote If the remote control is permanently lost or too damaged to use call the Service Center to order a replacement If the batteries are missing or dead insert fresh AAA size batteries If the remote has fresh batteries check whether they are placed according to the label diagram If not remove them and place correctly Make sure you are using Remote Control 1 2 to control TV1 TV2 menus Try other remote control buttons to see if the receiver is responding Replace the remote batteries with fresh ones Check that the receiver power cord is
182. with a simple solution for each one To solve a particular problem do the following l 2 Review the section in this Guide that relates to the problem If you cannot find a solution then find the section in the following tables that relates to the problem e Read the What 5 Happening column until you find the problem e Read the information in the Possible Reason column e Try each of the suggested solutions in the What to Do column For more information call the Customer Service Center at 1 800 333 DISH 3474 or see www dishnetwork com Note Before calling the Customer Service Center have ready the date of purchase and either your customer account number the receiver conditional access number or the receiver model number Display the Important System Information menu to find these numbers See Ordering Your Programming on page 4 Also write down any error messages that the receiver displays on the television screen Page 101 Chapter 5 Reference On Screen Messages This table describes some on screen messages in the order of their message numbers Find the message number in the upper right corner of the message displayed on your TV screen and then find the matching number in this table Message Number Possible Reason 003 004 Page 102 There may be a problem with the multi dish switch Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal or there may be oth
183. your system When you replace old batteries you should replace all of the batteries Use batteries of the same kind for example alkaline or carbon zinc and don t mix batteries of different kinds Alkaline batteries last longer than carbon zinc Installing or Changing the Batteries 1 Press down on the battery cover s top latch and slide the cover off 2 Ifyou are changing out batteries take out all of the old batteries fy 3 Put the new batteries in Make sure you match the plus ends with the plus markings on the battery case 4 Slide the cover back into place Low Battery Warning When you see a low battery warning message below the Program Banner the batteries in your remote control are weak and need to be replaced i ae l f i rue 3 19 New Adventures of Winnie the Pooh 6 25pm 6 00 pm 9 30 pm NR Dual Mode 5 List Family Attach a UHF Antenna You need to attach the UHF remote antenna to the receiver s back panel REMOTE ANTENNA input so you can use UHF Pro Remote Control 2 Note Be sure to set the antenna straight up so you can use the remote control from as far away as possible Don t let the antenna touch anything Page 18 Connecting the Receiver to a Nearby TV Attention If your UHF Pro Remote Control 2 isn t working very well from far away you may be experiencing interference from objects near your receiver To improve your remote control s range try any or all of the

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