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Chapter 1 Changelog

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1. Call Logs Start Date Jun 16 2015 Field Caller ID Filter End Date Jun 16 2015 Download Delete Call Start Caller ID Destination ID Account Code Duration sec Disposition A Notice Duration in the call logs is not real charged duration If you need billing PSTN must support polarity reversal function and meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the CooVox IP PBX The number in the call logs can be added in the phone book directly e g 90 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO i Zycoo Co Ltd E mail zvcoo zycoo com Call Logs Start Date Jun 7 2015 Y Field Caller ID T Filter End Date Jun 25 2015 Y Download Delete Call Start Eoia A tamant Code Duration sec Disposition 2015 06 15 14 18 36 Create Contact x 14 ANSWERED 2015 06 10 14 20 29 31 ANSWERED 2015 06 10 14 19 18 Name 60 ANSWERED 2015 06 10 14 18 04 60 ANSWERED 2015 06 10 14 16 56 Phone Number 22800 60 ANSWERED 2015 06 10 14 15 45 60 ANSWERED 2015 06 10 14 14 34 Save Cancel 60 ANSWERED 2015 06 10 14 13 23 60 ANSWERED 2015 06 10 14 12 12 60 ANSWERED 2015 06 10 14 11 01 E sr Doa 60 ANSWERED 7 5 System Logs Click Report gt System Logs you can download delete the system logs System Logs Enable Sy
2. Save Cancel Reference Item Explanation Caller ID Detection Enable Disable Caller ID Detection Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Relax DTMF Enable Disable Relax DTMF inspection Echo Cancel Enable Disable Echo Cancel Echo Training Set Echo Training default unit ms Busy Detection Enable Disable Busy Detection Busy Count Count the Busy Detection It will be active when enable Busy Detection 52 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zx3CODA Zycoo Co Ltd E mail zycoo zycoo com Global SIP Settings Global SIP Settings is appropriate for advanced administrators Please contact our technical support department before modifying anything in this section 4 2 Virtual Fax Virtual fax is an important feature to help enterprise reduce the cost and promote the efficient communication It includes email to fax and fax to email generally Adopting the HylaFAX technology on CooVox U60 and U100 it will be more stable to send receive fax CooVox U20 50 supports virtual fax by default and no need to configure he
3. Added Timeout on IVR page The maximum interval time for prompt playback U20 U50 U60 U100 Added the extension number in destination ID field and also the ring group or queue the extension is associated with on Call Logs page E g Extension 806 which belongs to ring group 640 receives a call from caller 801 U20 U50 U60 U100 Added DST daylight saving time to Tehran Time U20 U50 U100 Added the option Keep the current network settings when reset to factory default U20 U50 Added the option Ring Timeout in Global Analog Settings page which is used to define the time to hang up the call when there isn t a ring signal before the FXO answers U20 U50 U60 U100 Added the option Enable Attended Transfer Caller ID in Options page Once enabled the Caller ID will be sent to the transferred destination when transferring the call U20 U50 U60 U100 Added more brands to Auto Provision U20 U50 U60 U100 1 Support auto provision of Cisco IP Phone SPA303 TFTP DHCP Option66 only DOES NOT support PnP 2 Support auto provision of MOCET IP Phone IP3032E Default is PnP also support TFTP DHCP Option66 3 Support auto provision of Hanlong IP Phone UC860P UC842 UC802P UC840P UC804P UC806P Default is PnP also support TFTP DHCP Option66 Added PPTP client watch process U60 U100 Fax files can be displayed on list Administrator amp Extension User GUI U60 U100 Added calling and called retrieval i
4. DialPlan DialPland Analog Phone None Voicemail Enable e Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager Y Agent Call Waiting Allow Being Spied D Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT e Transport UDP SRTP DTMF Mode RFC2833 Permit IP Video Options Video Call D H 261 7 4 263 H 263 H 264 Audio Codecs 22 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo zycoo com Extension Settings Item Explanation Extension Name English Character Only e g Tom Dial Plan Please choose the Dial Plan which is defined in the menu Outbound Routes Analog Phone Please choose the relative FXS port for your analog phone Check this option to enable the voicemail account VM Password Set password for Voicemail for security reasons do not use the extension number or any easy combination like 1234 Delete VMail Check this option to delete voicemail from the PBX after its sent by email Email Extension user s email address to receive email messages with FAX Voicemail attached fax or voicemail you need configure the fax to email voicemail options e g Tom qmail com Web Manager Allow this user to login to the Extension Management Panel
5. Advanced Network Settings Security Report System Click New IVR to create a new IVR Move the mouse over a field to see tooltips New IVR Dial other Extensions Options Yes Edit Delete No Edit Delete 34 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zycoo com New IVR x Name Extension 612 Welcome Message Please Select Custom Prompts Repeat Loops 1 Timeout 0 Dial other Extensions L Custom Keypress Events Key Action 0 Disabled F 1 Disabled a 2 Disabled 3 Disabled 4 Disabled 5 Disabled 6 Disabled 7 Disabled gt 8 Disabled 9 Disabled E Disabled my Disabled Save Cancel Reference ltem Explanation Enter a descriptive name for the IVR Extension Enter a unique extension or IVR number This number is used to access the IVR from an internal extension Click Custom to choose a DialPlan for IVR Please Select Select the IVR prompt that will provide the caller with instructions on what options are available To configure the prompt in this page ae IVR Prompt Repeat Loops Loop times to repeat playing the IVR prompt if the caller does not E a eeeet Dial Other Extension Allow user to dial other extensions besides of the listed options Keypress Event Select the available op
6. Define the gateway accessing the destination network 76 Copyright OZYCOO All rights reserved V1 1 1 China Add Chengdu China Tel 86 2885337096 UAE ZC Zycoo Co Ltd Add Dubai UAE Tel 971 43552755 UK Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com Click Network Settings 1 gt Static Routing gt Routing Table the current routing information will be displayed as below Routing Table Routing Table Kernel IP routing table Destination Gateway 192 168 211 0 0 0 0 0 192 168 1 0 0 0 0 0 192 168 11 0 0 0 0 0 169 254 0 0 0 0 0 0 0 0 0 0 192 168 5 4 VPN Server Static Routing Genmask 255 255 255 255 255 255 255 255 1 253 0 0 0 0 Flags Metric Ref 253 0 U 0 2353 0 U 0 233 0 U 0 0 0 U 0 UG o Routing Table g D D Use 0 o o 0 o CooVox IP PBX supports three kinds of VPN servers L2TP PPTP OpenVPN Click Network Settings gt VPN Server VPN Server Enable Stealth Certificate Port Protocol Device Node Cipher Compress Lzo TLS Server O L2TP PPTP OpenVPN None 1194 Create UDP TUN Default Remote Network Route Client to Client Save OpenVPN Server Reference Item VPN Server Mode Stealth Cancel Explanation Three kinds of VPN servers L2TP PPTP OpenVPN supported Only one mode can be enabled simultaneously Enable Disable OpenVPN Server Select to enable steal
7. Input function key and define another extension to pick up This can be defined in Feature Codes 3 5 During a Call 3 5 1 Call Parking This feature allows a call to be placed on hold system will play the parked number e g 701 and then retrieved from any other extension by entering the parked number After answering the call to park the call press 2 700 on the telephone dialpad to transfer the call to the parking lot 700 This will park the call and the system will play the parking space e g 701 To retrieve the call from the parking lot anyone can pick up any registered extension and dial the parking space number e g 701 and will be connected with the parked caller Refer to the diagram below On the call h gt ED gt AD GR ld Input 2 to attend transfer Hang up Input 7014 On the call Input 700 for packing number Pick up by another extension Continue the conversation Reference Item Explanation Extension to Dial for Default Number 700 Define in Feature Codes Parking Calls What Parking space Default Number 701 720 Define in Feature Codes or Extension to park calls on 40 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zx3CODA Zycoo Co Ltd E mail zycoo zycoo com How many seconds a Default is 45 seconds Define in Feature Codes call
8. Power Status Off Blink System Works System Status ETH WAN or LAN Data Blink Data Transport Status Module not running 64ms On 800ms Module doesn t find network GSM or UMTS 3G G Off Status Red Channel Loading Success 64ms On 3000ms Module finds network Off O 2 4 2 CooVox U50 CooVox U50 Front Panel 13 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo zycoo com CooVox U50 Rear Panel 1 Reset Button 1 Power Interface DC 12V 2A 1 Ethernet Interface 10 100Mbps 1 Console Interface 1 USB Interface Slot 1 for Analog GSM PRI BRI WCDMA Module Cards Slot 2 for Analog GSM WCDMA Module Cards Only U50 LED Indication Explaination Indication Function Power Status Power Off Blink System Works System Status System Fails Blink Data Transport Data Status No Data Transport U disk Off Module not running UMTS 3G Status On Of Cannel Lacing Flare Red Channel Loading Success Blink ron Channel Loading Failure Red Channel Loading Success O Channel Loading Failure 1 Bed moule Loading Success Rea OPE soa on nosga s aea 887 signal on nosga 14 Copyright ZYCOO All rights reserved V1 1 1 SLOT 1 2 Status 2 E1 T1 PRI R2 Only for Slot 1 China UAE UK
9. U100 26 Plug and Play PNP feature U100 5 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Z3CODA Zycoo Co Ltd 27 Fool proofing detection on Global SIP page U100 28 Office closed feature code U100 29 Call Transfer config in administrator config page U100 30 Merged improved Phonebook amp Speeddial page former phonebook 8 speeddial data will get lost after updating U100 CooVox V1 0 5Patch1 Changelog 1 Follow me and call forward configuration are automatically deleted when deleting the extension U20 U50 Static route setting of virtual interface address U20 U50 Batch upload amp download for Callgroup and pickupgroup on User Extentions page U20 U50 French system language Cache cleaning required U20 U50 U100 Options for more local network config in global SIP configuration U20 U50 2 3 4 5 Spanish system language Cache cleaning required U20 U50 U100 6 7 Allow Guest option in global SIP variables U20 U50 U100 8 Added PPI P Preferred Identity in outbound SIP signaling it is one way of the outbound callerid of sip trunk U60 U100 9 Add 3G driver loading process in rc local file U60 10 Add hardware echo cancellation option in Global Analog Settings page U60 11 Added Refresh button for DHCP Client List U60 12 Add Call Group and Pickup Group in Download Extensions Template U60 13 Added options for Remote HT
10. We Focus We Deliver We focus We deliver CooVox Series User Manual Admin China UAE UK ZC Zycoo Co Ltd Table of Contents SAFELY 10 AAA o o A E sivedibessedadteniesedieanaess 4 CHAPTER AT CHANGELOG session 5 CHAPTER 2 BRIEF INTRODUC TION ciconia ico lero ica cin 9 2 1 BRIEF INTRODUCTION OF GCOOV OX SERES ds J 22 WISIN FEATURES asas LO LS VO DEE o acia IL Z A HARDWARE INTERFACE sl o a e Le ELT TOO VOI aiii bed unicnuaadiceaubeanatene sascaaubajunccaviadeeantsanmantsaeaaihaguadant 12 Vasa ik Ga 04 0 U 0 en ee tata 13 24 3 COVOX UOD sicenurasssaneancbsamnstinoewes a e rra li ea 15 A A 16 2 4 5 Model Comparison Table ci esas 17 2 4 6 Environmental Requirements ooccccooccnncccocnonoconnonocnononoonononnonnnnonnnnarnnnnnnnnnnnnnarnnnonanennonannns 18 27 A EENE E O 18 CHAPTER 3 GETTING STARTED sra 19 3 1 BEFORE CONFIGURA TIN ia LO 3 2 BEFORE MAKING ACA esa 19 E EIA Peas 19 S dame 125 em C0 4 0 0 211 O tata 21 SN AS CANS errnipien n r EAE AA eE E EEE EE 24 L OUTRO UNO CA a ao Oa SS E a anecanecde gcueceniechudase sdeecenbetenicebeceecsstesuaceas 25 3 3 2 QUIDOUNG ROUES dada dios 29 A O OOO EOS EI aaa OC 24 1 g 810 01210 AQUI a sio olor 32 A ag cette ott E E ea saat A AT eed aN near EAT ET 34 VE FOI OS r a A nn 36 EA HAO OUDS eocenie nt ints An 37 CEEA OS a EA cee sta AAE E A E EA T 38 O DONOSO rocas 39 A A 39 Soe i E 4 ema nee em Cen E eS ee E 40 EOS 41 336 USER EX
11. gt New Number DID New Number DID x DID Number Label Destination Goto Extension 800 8001 Save Cancel DID Number Set DID Number Destination Select the extension for access directly Extension User Call Queue conference IVR DOD Settings To configure outbound calls from user extensions to answer with specified destinations user extension queue conference bridge IVR please click DOD Settings gt New DOD 33 Copyright OZYCOO All rights reserved V1 1 1 China UAE Add Chengdu China Tel 86 2885337096 ZC J Zycoo Co Ltd New DOD Add Dubai UAE Tel 971 43552755 UK Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com 800 800 Cancel Set the DOD direct outbound dial number and use it to match Outbound calls will access directly to this destination user extension queue conference bridge or IVR DOD Number Destination Goto Extension Save DOD Number the Caller ID Destination 3 4 2 IVR IVR Interactive Voice Response or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dial pad Click Inbound Control gt IVR pda GOD WE FOCUS WE DELIVER e Home si e Operator List of IVRs Basic Extension Name 1 610 working time e Inbound Routes 2 611 closed time e IVR e IVR Prompts e Call Queues e Ring Groups e Black List e Do Not Disturb e Time Based Rules
12. Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCOD ff Zycoo Co Ltd E mail zycoo zycoo com password from the VPN Users Management Click Network Settings gt VPN Server gt VPN Users Management VPN Server VPN Users Management List of VPN Users New VPN User Username Availability Options 1 testi yes Edit Delete 5 5 VPN Client CooVox IP PBX supports four kinds of VPN Clients L2TP PPTP OpenVPN N2N Click Network Settings gt VPN Client L2TP VPN Client VPN Client Enable E Server Address 192 168 1 164 Username admin Password Default Gateway e Save Cancel Reference Item Explanation Enable this kind of VPN Client Server Address Set a L2TP VPN server Address Set the L2TP VPN username Set the L2TP VPN password Default Gateway Select to use default gateway 80 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCOD ff Zycoo Co Ltd E mail zycoo zycoo com PPTP VPN Client VPN Client C L2TP G PPTP OpenVPN N2N Enable E Reference Enable 40 128 bit encryption for MPPE P Server Address Username Password Default Gateway E Save Cancel Item Explanation Enable this kind of VPN Client Enable 40 128 bit Select to enable this encryption for MPPE encryption for MPPE Server Address Set a PPTP VPN s
13. Username Password Domain Save Cancel Status Disabled CooVox supports DDNS provided by Dyndns org No ip com zoneedit com 5 8 SNMPv2 Settings SNMP Simple Network Management Protocol Used for remote management Click Network Settings gt SNMPv2 Settings 1 SNMPv2 Settings Read Only Enable D RO Community public RO Network Read and Write Enable gt RW Community private RW Network Save Cancel SNMPv2 Reference Item Explanation Enable Enable Read Only of SNMP RO Community Define the name of RO Community of SNMP RO Network Define network of RO 84 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com 5 9 TRO69 Settings TRO69 Technical Report 069 is a Broadband Forum formerly known as DSL Forum technical specification entitled CPE WAN Management Protocol CWMP It defines an application layer protocol for remote management of end user devices Click Network Settings gt TRO69 Settings TRO69 Settings TRO6S Settings Enable E CPE to ACS URL ACS Authentication Mode NONE ACS Username ACS Password CPE Inform Interval sec 42200 ACS to CPE URL Save Cancel Reference ltem Explanation CPE to ACS URL URL to visit ACS which is used by PBX to connect ACS via CPE WAN manage
14. ZC Zycoo Co Ltd or 32GB SSD Power Input DC 12V 1A DC 12V 2A AC 100 240V AC 100 240V Supply 2 4 6 Environmental Requirements 1 Working Tempreture 0 C 40 C 2 Storage Tempreture 20 C 55 C 3 Humidity 5 95 Non Condensing 2 4 7 Packing List Quick Installation Guide 1 piece Notice 1 ZYCOO Module cards will only function in CooVox IP PBX from ZYCOO 2 Module cards for CooVox U50 U100 will be packed separately but contained in the same package 18 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Z3CODA Zycoo Co Ltd Chapter 3 Getting Started Take CooVox U100 as example for the guide 3 1 Before Configuration What kind of IP Phones can be used with this device 1 FXS Interface Analog Phone or fax machine 2 SIP Extension CooFone Series and ZP Series IP Phones provided by ZYCOO D30 D30P D60 ZP302 ZP502 ZP502P Any standard SIP Phone based on SIP IAX2 protocol eg CISCO Grandstream Yealink Polycom Snom Akuvox Escene Favil HTek etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address There are three ways to set the IP address Static DHCP PPPoE Default IP 192 168 1 100 9999 Notice you have to add port number 9999 after this IP address Defaults and Function Key 1 Web Panel User name admin 2 Web Panel Password admin 3 60 Enter Voicemail Box 4 900 901 902 Default three conference room numbers 5 Blind Transfer
15. 6 2 Attended Transfer 7 Disconnect Call Administrator Login After connecting the CooVox IP PBX to the local area network and setting your laptop to the 192 168 1 x subnet launch the web browser and bring up the system login page by entering the following URL http 192 168 1 100 9999 You will see the login interface as below 19 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZyCODA Zycoo Co Ltd E mail zycoo zycoo com ZCD ip phone system Username EEN English Vv Input username and password press the Login button and you will see the configuration interface below Default username admin and password admin Notice 1 Please use IE 7 0 or higher version Chrome Firefox web browser 2 If you do not see the interface above after inputting default IP and port number please check whether your computer IP address is in the same segment with your IP PBX 3 For Security reasons please modify the username and password after login successfully You can modify these by selecting System Management 4 With the default setting if there is no activity on the page for more than one minute the system will timeout and automatically log out To continue making configuration changes you will need to login again WE FOCUS WE DELIVER a H
16. A Notice 1 There are 10 default extensions which number started with 8 you can add or delete extension by your requirement 2 Maximum extensions 500 Upload Download Extensions Click Upload Download Extensions 1 to batch add extensions as below Upload Download Extensions Extensions Upload Download Extensions Upload Extensions Please choose file to upload Choose file No file chosen Upload Download Extensions Template Extensions Template Right Click here to Save as Template File csw Right Click here to Save as Template File txt Download Extenstons csv Download Extensions Download the extension template from the Download Extensions Template open the template using an editor or application like Microsoft Excel and carefully add extension information based on the template format and save Select the extension file to upload from Upload Extensions 1 Download current extensions information from Download Extensions csv 3 2 3 Time Based Rules Create a Time Rule For example BusinessHours Select the starting and ending time starting and ending days of the week specific start and end dates and or start and ending month of the year When an inbound call is processed if the current time of the PBX is within these parameters then the if time matches destination will be used for the call If the current time of the PBX is outside these parameters then the if time does not matc
17. AS 5 C You can configure the basic match pattern of outbound routes and create different dial plan on this page Create as many different dial plans as you need to determine how you need extensions to be allowed to make calls For example create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Click DialPlans1 gt New DialPlan New DialPlan x DialPlan Name DialPlan2 Include External Calling Rules Include Internal Calling Rules 111 v Ring Groups w Call Queues v Paging and Intercom Y IVR v Conferences V Extensions v DISA v Directory Y Spy Save Cancel You can create one or more DialRules for DialPlans from this page 30 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zycoo com New DialRule x Rule Name PIN Set Call Duration Limit seconds Time Rule l Place this call through t E1 T1 E Avallable Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from O to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Reference ltem Explanation Define the na
18. Ringback D Auto Answer L Record Format GSM Default Settings for New User SIP v IAX2 FP Web Manager W Call Waiting Iv Agent Voicemail fv Delete VMail VM Password 1234 NAT Transport UDP SRTP Audio Codecs lv ulaw M alaw C G 722 G 729 G 726 GSM Speex Extension Preferences User Extensions 800 to 899 m Save Cancel Reference Item Explanation Operator Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Check to enable Transfer Enable Music On Ringback Check to enable Music On Ringback 51 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1CODA Zycoo Co Ltd E mail zycoo zycoo com Set the format for recording files GSM WAV only Defaut Setting for New User Check to enable the default settings Extension Preferences Set the rule for extensions Global Analog Settings Click Advance 1 gt Options gt Global Analog Settings 1 Global Analog Settings Global SIP Settings Caller ID Detect Caller ID Detection lv Caller ID Signaling Bell US Caller ID Start Ring ll CID Buffer Length 2500 General Opermode FE Tone Zone China Ring Timeout sec 8 Relax DTMF Send Caller ID After Echo Cancel Echo Training no yes no number lt
19. UNENOWN 811 Unspecified D NH 0 UNENOWN B12 Unspecified D N 0 UNENOWN 813 Unspecified D N 0 UNENOWN 14 Unspecified D N 0 UNENOWN 15 sip peers Momitored 1 online 14 offline Unmonitored 0 online 0 offline END COMMAND IAX2 Users Status Register Status SIP Trunks Status SIP Users Status IAX2 Users Status TAX Trunks Status IAX Users Status Response Follows Privilege Command Name Username Host Mask O iaxz2 peers 0 online 0 offline 0 unmonitored END COMMAND Port Status SIP Trunks Status Register Status SIP Trunks Status SIP Users Status IAX2 Users Status TAX Trunks Status SIP Trunks Status Response Follows Privilege Command Host 0 SIP registrations END COMMAND dnsmgr Username Refresh State 88 Copyright ZYCOO All rights reserved V1 1 1 Reg Time China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1COD Zycoo Co Ltd E mail zycoo zycoo com IAX2 Trunks Status Register Status 4 IAX2 Users Status SIP Trunks Status IAX2 Trunks Status TAX Trunks Status Response Follows Privilege Command Host dnsmgr Username Perceived Refresh State O TAX registrations END COMMAND 7 2 Fax List Fax List will display all the fax records You can check the related information by searching the date or caller ID Click Re
20. V1 1 1 China UAE UK Z3CODA Zycoo Co Ltd a A a allo FO SVG A A e in A A iets ac eaten coe ladies OL CHAPTER a Denner rence renee P eee ec eee ee 92 8 1 HOT STANDBY FOR UTOO ONLY hiscvscetesnsscscsgseciiesesanacevasleiiesausscainsduswbaannskanasiesehsavsdstiereveeinesdotanenaPesaagiiweetaoeavnaa TZ 8 3 MODULE SETTINGS SUPPORT FOR USO U10O oooccocccnnoncccnnononacinncnonacancnnnnnana conocio coran cano na ron cano carac ar rro rnar canoa OF SADA STORAGE eat O So NANA MEN Tuc 7 A A 20 B7 RESET SOREBDO acuosa remera error raros OO SO UPGRADE cit 8 8 1 WEB UDIAO O esscrioaristincoerica cistitis 99 00 E dean 0 6 2 6 online 100 E 7 210 6 0 ge ee A eee ere re ier eer tea ener eee 100 CHAPTERS OPERATING INSTRUCTIONS ostra 102 9 1 HOW TO CONNECT COOVOX U5O IN THE NETWORK scccceceeceesessesseaeeceeceecesceseseaaeceeceecescesssssssseecessesessssstessees LOD 9 2 HOW TO COMBINE TWO SETS COOVOX IP PBX IN THE SAME NETWORK sscssccceceecescesssesseaceceeceeeescssssstteeeeeeeeseess LOD 9 3 HOW TO CONNECT TWO SETS COOVOX IP PBXS IN DIFFERENT NETWORK cccsseceseceneeceeeceseceeeeeeeceeeeeeeeueeees 105 9 4 HOW TO RESOLVE THE PROBLEM ONE WAY AUDIO PROBLEMS csccesssecessescsecesseecessescsecescsecssaescersesssscssaseeesstsees LOZ 9 5 HOW TO USE SKYPE ON COO V OX IO acces cessatetcscesvaceueascersucsiverscnadetodebactasenense tara 9 5 1 VISITS TOP UP FOC rai aan iii bn 107 9 5 2 Manage Sky
21. Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from 0 to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate Click DialPlans1 gt New Dial Plan New DialPlan x DialPlan Name DialPlan1 Include External Calling Rules Include Internal Calling Rules Y Rule 1 lv Extensions Iv Spy Y Conference e Ring Groups Y IVR Y Call Queues Y Paging and Intercom e Directory Y DISA Save Cancel Check the created calling rule save and activate Step4 Create dialrule on CooVox U50 B add the created dialrule to the dialplan as the same way of 104 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK ZYCOD Zycoo Co Ltd MS Step 3 Step 5 Activate the current configuration and test 1 Register IP Phone to U50 A as extension 601 2 Register another IP Phone to U50 B as extension 801 3 Make a call from 801 to 601 601 rings and the call is connected 4 Make a call from 601 to 801 801 rings and the call is connected 9 3 How to connect two sets CooVox IP PBXs in different network E g two sets CooVox U50 in the internet Normally the two sets CooVox U50 are located in different place but they are in the internet and have public IP address LAX TRUNK is ga acnee G Es A z U50 A U50 6 IP 192 168 1 100 I
22. ami or b8zs for T1 ami or hdb3 for El CRC4 Enable CRC4 Verification FXS FXO GSM module SLOT 2 Module Type FxS FXO GSM Hardware Echo Cancellation E Select the module from the drop list that you just installed and click Save It s easier to configure the analog modules if you wanna use Hardware Echo Cancellation please ensure you have purchased and installed Zycoo Hardware Echo Cancellation Module Note WCDMA will be displayed in next vision of usermanual 95 Copyright OZYCOO All rights reserved V1 1 1 UAE Add Dubai UAE China Add Chengdu China Tel 86 2885337096 Z3CODA Zycoo Co Ltd e ISDN BRI module SLOT 2 Module Type Hardware Echo Cancellation BRI Settings Type of Port 1 Type of Port 2 Type of Port 3 Type of Port 4 UK Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com ISDN BRI le E aa 4 You need to configure the type of 4 ports after ISDN BRI module type is selected The type of ports include TE_PTP TE_PTMP NT_PTP lf you purchased and installed Hardware Echo Cancellation Module please check it here 8 4 Data Storage When you need mass storage of recording files voicemails call logs etc you can upload these files to FTP server through FTP Data Storage based on the specified time frequency Click System gt Data Storage FIP Data Storage Data Storage Data Storage Log FIP Da
23. can be parked for 3 5 2 Call Transfer This feature allows an incoming call that is answered on one extension to be sent to another user s extension Refer to the diagram as below On the call y Input and extension number Hang up Extension user speaking Ge gt Extension Number gt Em gt Cs P gt f Extension user agree to get the call Extension user speaking the one who forwarded the call will hang up AA gt Cs Input to hang up the call and speak to extension user On thecall Input 2 and extension number Speak to extension user Reference Item Explanation Blind Transfer Default is Define in Feature Codes Attended Transfer Default is 2 Define in Feature Codes Complete Attended Default is it can be used when you use 2 Define in Feature Timeout for answer on Default is 15 seconds Define in Feature Codes PS nn nn amen eines 3 6 User Extension Settings 3 6 1 Follow Me Settings This feature allows a call to an extension to be automatically forward to one or more internal extensions or external phone numbers To allow the user to configure these settings first the user must be allowed access to the User Web Portal To do this select the Web Manager box under Other Options Click Basic gt Extension gt Edit the extension you want to configure 41 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2
24. com VoIP Trunks VoIP Trunks FXO GSM Trunks El T1 Trunks List of Trunks New VoIP Trunk Provider Name Type Hostname IP Username Options No VoIP Trunk defined Please click on New VoIP Trunk button to add a Trunk CooVox supports two kinds of trunks for your choice VoIP or SIP Trunk and FXO GSM PRI BRI Trunk How to add each trunk 1 VoIP Trunks Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk x Description Protocol SIP Peer Mode E Host 2060 Maximum Channels 0 Prefix Outbound CID Without Authentication Username Authuser Password w Advanced Options Fromdomain Insecure port invite Fromuser Qualify sec M 2 DID Number Transport UDP DTMF Mode RFC2833 NAT 7 SRTP Auto Fax Detection Context Default Language Default Audio Codecs l ulaw C alaw C 6 722 C G 729 L G 726 Gsm Speex Video Codes 1 H 261 H 263 H 263 H 264 Save Cancel 26 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1CODA Zycoo Co Ltd E mail zycoo zycoo com VolP Trunks Reference Item Explanation Description of SIP trunk Select protocol for outbound route SIP or IAX2 Set host address provided by VolP Provider Maximum Channels Set maximum channels for simultaneous call Only for outbound call 0
25. no limitation Prefix The prefix will be added in front of your dialed number automatically when the trunk is in use Caller ID This Caller ID will be displayed when user make outbound call Note A OAAR EEKE Without If your trunk is static IP based and does not require a registration string when connecting the CooVox IP PBX check this option Password provided by VolP Provider Advanced Options Advanced options for this trunk e g codecs dialplan etc The outbound trunk will be in the list of VoIP Trunk when the trunk is added successfully 2 FXO GSM Trunks Click FXO GSM Trunk gt New FXO GSM Trunk New FXO GSM Trunk x Description Lines FXO 32 33 Prefix Advanced Options Call Method Order Busy Detection Yes v Busy Count 3 Input Volume 40 Output Volume Call Progress No Progress Zone US Busy Pattern Language Default 8 Answer on Polarity Switch No Hangup on Polarity Switch No Auto Fax Detection L Save Cancel FXO GSM Trunk Reference Item Explanation Description for this trunk 27 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCOD fj Zycoo Co Ltd E mail zycoo zycoo com Lines Check one or more channels FXO or GSM to be included in this trunk group Prefix The prefix will be added to the dialed numbe
26. paging group to be able to talk and be heard by all This makes it look like an instant conference Duplex 62 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK z Zycoo Co Ltd 4 12 PIN Sets This feature allows an administrator to specify a list of PIN codes in a PIN Set An Outbound Route can be specified that a valid PIN code from a selected PIN Set must be used in order to have access to a give Outbound route e g for long distance or international calling Please configure as below Click Advanced gt PIN Sets gt New PIN Set New PIN Set x PIN Set Name PIN List Save Cancel PIN Set Name Define the name for this PIN Set PIN List Define PIN codes in this list 4 13 Call Recording This feature allows an administrator to enable Call Recording to record incoming and or outgoing calls related to the specified extension Please configure as below Click Advanced gt Call Recording gt New Call Recording 63 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com New Call Recording x Extension F goo 800 801 801 C 802 803 803 803 C 804 804 F 805 805 806 806 807 807 C sos sos C 809 809 F 810 810 811 811 812 813 813 813 814 814 Call Recording Time Al
27. retry 56 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK ZC Zycoo Co Ltd 4 5 Email to Fax Users can send fax by Email Please configure as below Click Advanced gt Email to Fax Email to Fax Enable E Username Password IMAP Server SSL TLS E Access Code Dial Plan Save Cancel Check Enable input username password and IMAP Server server format imap XX com select the DialPlan then Save and Activate Practical Case To Send a fax to telephone number 85337096 In DialPlan 1 there is prefix 9 before the telephone number you need input the Access Code 985337096 and make this the subject when sending Email Then the fax will be sent by Email as attachment If you need dial the extension when sending fax e g fax number 85337096 ext 800 you need use the Access Code 985337096 800 as subject 4 6 Music Settings Management of Music on Hold Music on Ringback Music on Queue 57 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO fl Zycoo Co Ltd E mail zycoo zycoo com Music Settings Music Settings Music Management Music On Hold Reference Music Music 1 e Music On Ringback Reference Music Music 2 w Music On Queue Reference Music Music3 Save Cancel Select the different music fi
28. the hold time of the next caller for Agent when the Agent is ee mmama o I Aon Wa A Aa E Frequency sec Repeat P to announce the hold time for callers in the Queue Feeney means no announcement Announce Hold Announce the hold time Announce yes do not announce no or Time announce once once it will not be announced when the hold time is less than 1 minute Repeat Interval time to play the voice menu for callers O mean not to play Frequency sec Announcement Select a prompt as the Announcements Prompt from the IVR Prompts Prompt 48 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO i Zycoo Co Ltd E mail zycoo zycoo com 3 8 Conference Bridge A conference bridge is a virtual meeting room that allows multiple callers to hear and speak to each other The conference bridge can be protected with a password so only callers with the password can access the conference The software supports up to three conference rooms To configure a conference bridge go to Advanced gt Conference Conferences Conferences New Conference Default Extension Guest Password Administrator Password Options e 1 900 1234 2345 Edit Delete E 2 901 1234 2345 Edit Delete E 3 902 1234 2345 Edit Delete Click New Conference to create a new Conference New x Conference Number Room Extension 90
29. then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and hangup the phone 68 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 1885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZCO Zycoo 3 The original caller A is transferred immediately to the transferee B and B sees the callerid of A Attended Transfer To Allow attended or supervised transfer while on a call 353370 P Ltd E mail zycoo zycoo com based on the following steps 1 While on a call with caller A the user dials the supervised transfer key sequence in this case 2 The system places the original call with A on hold says Transfer then gives a dial tone 2 dial the transferee extension or phone number you wish to transfer the call to B and wait for B to answer the phone and talk to B to introduce the call 1 1f B does not wish to take the call B can hang up the call and you are returned to your call with A 2 1f B wishes to accept the call you hang up the phone and caller A is transferred to the transferee B 3 lf the call goes to voicemail or you wish to abort the transfer simply press the disconnect call key sequence in this case and the transfer will be aborted and you will be back on the call wit
30. 0 9 5 How to use Skype on CooVox U50 9 5 1 Visit the Top up Page Visit the top up page http www skype com en rates Select subscription payment method and enter the Skype account to top up credit A Notice 107 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 Z3CODH Zycoo Co Ltd E mail zycoo zycoo com 9 5 2 Manage Skype Account Sign in with your business account from https login skype com Yes I have a Skype account No I don t have a Skype account Skype Name Alternatively sign in with penne EE Microsoft account Forgotten your Skype Name A Messenger Hotmail or Qutlook com account Password Forgotten your password After login you will find the Skype Connect at the bottom of the Dashboard page Also you can find Skype Connect at the bottom of Feature page 108 Copyright OZYCOO All rights reserved V1 1 1 China Add Chengdu China Tel 86 2885337096 ZyYCODA Zycoo Co Ltd Account Balance UAE UK Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com Your current balance is 0 30 See auto recharge settings You have 0 00 of allocations scheduled Review payments This is 0 00 of your current balance Buy credit Members Your Skype Manager has 2 members Add members Since you last signed in No c
31. 0 U100 Custom option on IVR page allowing to select a DialPlan for IVR U20 U50 U100 Detection for illegal characters on Global SIP of Options U20 U50 U100 New and improved Phonebook for user login U20 U50 U100 Phonebook is related with extensions U20 U50 U100 SS OS oe i TE Phonebook is related with Call Logs through which the contact can be added directly U20 U50 U100 9 Call Forward in Advanced menu U20 U50 10 Do Not Disturb in Inbound Control menu U20 U50 11 Peer mode for SIP in SIP trunk U20 U50 12 Operator login with default password password only available after setting to factory default U20 U50 U100 13 Backup for MOH music file in system backup U20 U50 14 A number is not in the range when adding or editing adding the link for where to add or edit U20 U50 15 SIP Allowed Address in security page U20 U50 U100 16 Call Duration Limit in DialRule page U20 U50 U100 17 TimeRule in DialRule U20 U50 18 Matching for in calling number matching U20 U50 19 Option for auto closing after organizer quitting on conference page U20 U50 U100 20 Italian language U20 U50 U100 21 Advanced Protocol File options in E1 T1 R2 settings U50 U100 22 TE_PTP amp TE_PTMP options in BRI settings U50 U100 23 VGA login for super users U100 24 Followme outbound cid acquisition call transfer error through E1 VoIP trunk U100 25 Accept IP of PPTP in VPN server
32. 3 Conference Password Guest Password Administrator Password Conference Options Conference DialPlan Internal Play hold music for first caller nable caller menu A Record conference Quiet Mode m nnounce callers 2111110101811 Leader Wait Save Cancel Reference Item Explanation Conference Number The number that internal callers use to access the conference room the default number is 900 49 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add L ubal UAE Te 971 43552755 Add Donca ster K Tel 44 0 1302 7316 Z3CODA Zycoo Co Ltd E mail zyvcoo zycoo com Conference Password Password for users to access the conference e g 1234 Administrator Password Password for administrator to access the conference Conference DialPlan Use this dialplan to invite other participants Play hold music for the first Check this option to play the hold music for the first Add Chengdu China participant participant in the conference until another participant enters in this conference Enable caller menu Check this option to allow the participant to access the Conference Bridge menu by pressing on the dialpad Announce callers Check this option to announce to all Bridge participants that fees e am Quiet Mode If check this option all the participants in the conference can OS rr Close the conference when If check this option the conference will be closed when the L
33. 302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Reference Item Explanation ONS Group Members Select extensions into this ONS Group Main Extension Select one extension as the main extension for this group then whatever inbound or outbound call from this group members main extension will be displayed Ring Lasting for Define the time for Ring 4 11 Paging and Intercom This feature allows setting up a Paging group so when the Paging extension is dialed the listed extensions allow the caller to speak through the speaker phone The extensions in the Paging group must use phones that support this feature If the Duplex option is selected and the listed extensions use phones that support Duplex then all the phones in the paging group will be able to have two way conversations Click Advanced gt Paging and Intercom gt New Paging Group New x Paging Extension 660 Description a B800 SIP 800 801 SIP 801 802 SIP 802 803 SIP 803 806 SIP 806 807 SIP 807 Paging Group Members Duplex Save Cancel Reference ltem Explanation Paging Extension Define an extension for this Paging Group Description Define a name for this Paging Group Paging Group Selected devices in this Paging Group Members Device List Select device s here to Paging Group Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the
34. 50 Module A A CooVox U60 is configured with 24 analog ports 2FXS come Tw Tw Tv 9 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chenadu China Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZxCO il Zycoo Co Ltd E mail zycoo zycoo com CooVox U100 consists of two main parts U100 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below U100 Slot Slot 1 Slot 2 U100 Module 4FXS AY A A AY Ao yo yo ox yoo 2 2 Main Features ii SIP IAX Extension Registration 2 Video Call 3 USB Mobile Hard Disk Record Scalable 4 IP Phone Provisioning Grandstream Yealink Fanvil IP Phone 5 Call Record Ring Group Record Call Queue Record 6 Web based Administration and configuration 7 Web based Extension User Management 8 Voicemail 9 Caller ID 10 Call Parking Call Forward Call Transfer Call Waiting 11 Call Center Queues 12 Black List 13 Phonebook 14 Flexible Dial Plan 15 Virtual Fax fax to email and email to fax 16 DID Smart DID DOD 17 Dial by Name 18 Speed Dial 19 Do Not Disturb 20 Callback 21 Skype for SIP 22 Ring Group 23 Conference Bridge Three Conferences 10 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Lt
35. 885337096 Add Dubai UAE Tel 497143552755 Add Doncaster UK Tel 44 0 1302773162 ZXCOCDE Zycoo Co Ltd E mail zycoo zycoo com Edit x General SIP v IAX2 O Name 800 Extension 800 Password 123456 Outbound CID DialPlan DialPlani Analog Phone None Voicemail Enable e Password 1234 Delete VMail T Email Fax Voicemail Other Options Web Manager lv Agent Call Waiting Iw Allow Being Spied Pickup Group 1 Mobility Extension Mobility Extension Number VoIP Settings NAT v Transport UDP SRIP _ DTMF Mode RFC2833 Permit IP Video Options Video Call M H 261 H 263 H 263 H 264 Audio Codecs Disallowed Allowed Save Cancel Check Web Manager and Save Then login the Extension Web Panel 3 6 2 Call Recording This feature allows users to access calls they have recorded To configure this setting please see the diagram below 42 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1CODA Zycoo Co Ltd E mail zycoo zycoo com yd ao WE FOCUS WE DELIVER Call Recording Move the mouse over a field to see tooltips Call Recording One Touch Recording gt Call Forward Follow Me Start Date Apr_V End Date Apr_V Filter Settings List of Recording Files Record List Voicemail List Send Fax Caller ID Des
36. Add hengdu China Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ZxCO i Zycoo Co Ltd E mail zvcoo zycoo com L4 Red Disconnected Alarm Connected No Alarm Red TE Mode Only for NT Mode Slot 1 Module Loading Failure 2 4 3 CooVox U60 CooVox U60 Front Panel 404000004 Lol n 106050001 z pa eeseos E y Koj esas USS AUDIO WAN LAN CooVox U60 Rear Panel 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 1000Mbps 1 VGA Interface 2 Audio Interfaces 2 USB Interfaces 15 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo O Ltd E mail zycoo zycoo com 1 Hardware Echo Cancellation Interfaces onboard 1 UMTS Interface for 3G Data onboard 24 Analog Ports FXO FXS U60 LED Indication Indication Function Status Explanation Power Status SYS System Status System Fails 1 24 SLOTS SLOT 1 24 Status Channel Loading Success ES Channel Loading Failure 2 4 4 CooVox U100 CooVox U100 Front Panel CooVox U100 Rear Panel 1 Reset Button 1 Power Interface 1 Power Switch 2 Ethernet Interfaces 10 100 Mbps 1 VGA Interface 2 USB Interfaces 2 Audio Interfaces SLOT 1 for any Module Cards 4FXO 4FXS 2FXOS 4GSM 2GSM 1PRI 16 Copyright ZYCOO Al
37. Add Doncaster UK Tel 44 0 13027 316 ZXCOD Zycoo Co Ltd E R ee ee New Ring Group x Name Strategy RingAll ll ee S00 SIP 800 S01 SIP 801 802 SIP 802 803 SIP 803 804 SIP 804 805 SIP 805 806 SIP 806 807 SIP 807 ab Ring Group Members Available Channels Label Extension for this ring group 640 Ring each all for lasting time sec 20 If not answered C Goto Extension Goto Voicemail C Goto Ring Group C Goto IVR Hangup Save Cancel Name Define a name for the Ring Group Strategy Select Ring All or Ring in order Ring Group Members Select the Ring Group Member from the Available Channels click to add If not answered You can choose to forward the call to extension voicemail ring group IVR or hang up if not answered 3 4 5 Blacklist The Blacklist feature allows the blocking of specific phone numbers by Caller ID Click Inbound Control gt Blacklist gt New Blacklist New Blacklist x Blacklist Number Save Cancel Input the caller ID in the space provided Once configured future calls from this caller ID will be blocked To maintain this list of blocked numbers see the instructions in the following diagram 38 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Add Delete black
38. CID DialPlan DialPlani Analog Phone None Voicemail Enable e Password 1234 Delete VMail 7 Email Fax Voicemail Other Options Web Manager ly Agent lv Call Waiting e Allow Being Spied Pickup Group 1 Mobility Extension Mobility Extension Number VoIP Settings NAT he Transport UDP SRTP C DTMF Mode RFE2833 Permit IP Video Options Video Call D 1 H 261 H 263 H 263 H 264 Audio Codecs EX Allowed Save Cancel Step2 Click Inbound Control gt Call Queues 46 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Call Queues 1 Call Queues 1 2 Call Queues 3 Call Queue Reference Queue Number 630 Label Ring Strategy Random Agents You do not have any users defined as agents click here to manage users Queue Options Announcements Agent TimeOut sec 15 C Auto Pause Caller Position Announcements Frequency sec 30 Wrap Up Time sec 10 __ Announce Hold Time Yes Max Wait Time sec Max Callers 8 Periodic Announcements T Join Empty Repeat Frequency sec a T Leave When Empty Announcements Prompt T Auto Fill If not answered SSS Destination H h Report Hold Time Save Cancel Reference Item Explanation Define an extension number to iden
39. New DISA x Name PIN Set Record in CDR Response Timeout sec 10 _ Digit Timeout sec 2 Extension for this DISACOptional Without PIN Allow Outbound Route Select DialPlan Save Cancel Reference Item Explanation PIN Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Check to record Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The maximum interval time between digits when typing Extension for this If you want to access DISA by dialing an extension you can 4 8 Follow Me This feature allows callers to automatically be forwarded to one or more internal extensions and or one or more external phone numbers when the call is not answered at the primary extension Please configure as below 59 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zycoo com Click Advanced gt Follow Me gt New Follow Me New Follow Me x Extension Ring lasting for 20 seconds Follow Me List Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 r
40. P 192 168 1 200 Extension o0 1P 192 168 1 61 1P 192 168 1 81 Note Enable NAT on Router For external line configuration you must use public IP address Take the following instructions as example Register U50 B IP to a trunk of U50 A with authentication Configuration Rule IP Phone registers on U50 A as extension 601 Another IP Phone registers on U50 B as extension 801 U50 A IP 192 168 1 100 U50 B IP 192 168 1 200 Extension format of U50 A 6XX Extension format of U50 B 8XX Create an extension 888 with password 123456 on U50 B All extensions on U50 A can call extensions on U50 B with format 8XX All extensions on U50 B can call extensions on U50 A with format 6XX For detail steps please take chapter 8 2 as reference SN USO PA AN Se 105 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add C hengdu China Tel 885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 tOO 88 U Z3CODA Zycoo Co Ltd E mail zvcoo zycoo com Two sets U50 behind router Sometimes U50 doesn t have public IP and you have to configure port mapping for your router IAX TRUNK is mal nee USO A USO B 1P 192 168 1 100 1P 192 168 1 200 Extension 7 Extension IP 192 168 1 61 IP 192 168 1 81 Step1 Configure the mapping rule of U50 A on the router U50 B is connected behind the router registers on U50 A through internet you need configure the port mapping
41. P account and each account has a channel you need pay 4 95 for each channel as monthly rent Then input the registration profile in the VolP trunk of CooVox IP PBX and distribute money for outgoing calls Profile settings Authentication details Reports Back to SIP Profile list Profile settings Profile name aaa Calling channels Buy a channel subscription to activate this profile Outgoing calls Set up outgoing calls To make outgoing calls from this SIP Profile you need to add Sk You can also set up Auto recharge so you never run out of credi call Outbound calls to landlines and mobiles in the US are ch cents min For all other destinations see Skype s standard per 1 rates Add credit Auto recharge settings 0 30 Add credit When you click Authentications details you will see the SIP account profile Profile settings Authentication details Reports Back to SIP Profile list Authentication details Please choose the method of authentication needed for your PBX Registration Username password or IP Authentication SIP User 99051000142212 Password KK3UypyyJwr5Wm Generate a new password Skype Connect address sip skype com UDP Port 5060 2 SIP useris not yet registered at sip skype com 110 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK ZC Zycoo Co Ltd Select the created line 192 168 1 200 to Selected Trunks custom pattern is XXX save and activate Fo
42. TENSION SETTING Saa ti laos CL E ss 41 0 0 2 E a conde tad di 42 IO al FOWAO is emcee eye er oe 43 1 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK x for TOD Co Ltd ES es E mal gt co0 com 204 VOICC A POP UPPU ON e O OO C0O0O UP EOI UU DIA 43 3 7 CALL CENTER CALLQUEUES unir D 3 8 CONFERENCE DAD Ens nn FO CHAPTER 4 ADVANCED parapeto 51 OPTIO A e e io EEE neengeseeeuesuversesesesanen se A a e PE eee een ene emer A Ann A5 EMAIL TO a 07 OFOW IM Badia E o o E BO ONE NUMEER STATIONS caspa o PPE TTA ING AND UINTERCO Masies OZ EA RECO ING A e o A sO 4 MARE OD A E nn PI A A Oe A nn eae ee ee E eee mee meee S A 1O PRONE A PP LOS F UIE C ODE reine bees spteeta teed ae eae eaheneseensaeeedeena a a 7 LAS IP PONE PROMISIONIN 6 ea oa JN CHAPTER 5 NETWORK SETTINGS anar aro 72 A A PP sae 7 A A e PP nea ade nses ten O E A 7 STIG ROU TINO tooo ocio otr caiids lO o Ea E on AA o 7 A nn Pe AP E Oe SO T OUEL ROOTING too coto Oo CHAPTER 6 SECURITY csiis n E an ee ee ne 86 PLPR 10 E OS PU III e E PE nn A OO 02 DEVICE Sada ia a a a OO 6 3 SIP ALLOWED ADDRESS cccccecccsecsscccccccccesecsecscauccescesceceecsecscsceacessceesesecseceuceasessessessseesecsscscceecssseessassesscsseee S CHAPTER 7 REPOR Parrot 88 Jo RECI TER STATU eco spice e E A a OO AAA A II EA E TET a a OS TeS NECORDILIS Tasa poa OO DIUM OG A A A e e ee OO 2 Copyright OZYCOO All rights reserved
43. TP SSH Administration on Service of GUI U100 14 Multiple local networks can be configured on Global SIP Settings page U100 CooVox U20 V1 0 5 Patch2 Changelog 1 System voice prompts can be recognized automatically and can be downloaded online U20 U50 Support Auto Provision feature for Akuvox and Escene phones U20 U50 Added search method based on caller callee number on record list page U20 U50 Recording list can be paged U20 U50 Group members extensions in ring group can be configured as the Ring group number U20 U50 6 System will remind whether to delete the recording files when deleting the monitored extension from Call Recording page U20 U50 Added fax list page for both admin and extension user web GUI U20 U50 Added PPI P Preferred Identity in outbound SIP signaling it is one way of the outbound callerid of sip trunk U20 U50 9 Added tcpdump command for capturing packet U20 U50 10 Added macros in Custom options of PNP function S MAC MAC address U20 U50 ee Y 6 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Z3CODA Zycoo Co Ltd 11 When adding new BRI trunk on the page of BRI Trunk it can be active after system reboot U50 CooVox V 1 1 0 Changelog 1 10 11 12 13 Added call duration on Record List page Administrator amp Extension User GUI U20 U50 U60 U100 Added Russian language option in the GUI U20 U50 U60 U100
44. U50 A and register U50 A IP to a trunk of U50 B without authentication for each registration Configuration Rule IP Phone registers on CooVox U50 A with extension number 601 Another IP Phone registers on Coovox U50 B with extension number 801 CooVox U50 A WAN IP 192 168 1 100 CooVox U50 B WAN IP 192 168 1 200 Extension format of CooVox U50 A 6XX Extension format of CooVox U50 B 8XX All extensions on U50 A can call extensions on U50 B by 8XX format All extensions on U50 B can call extensions on U50 A by 6XX format Sint Register U50 B IP to a trunk of U50 A CooVox U50 A Click Basic gt Trunks gt New VoIP Trunk ONDUN a New VoIP Trunk x Description US0 A Protocol SIP Peer Mode a Host 192 168 1 200 3060 Maximum Channels 4 Prefix Outbound CID Without Authentication Username US0 A Authuser USD A dde Save Cancel Step2 Register U50 A IP to a trunk of U50 B as the same way of step 1 Step 3 Create DialRule on U50 A and add the DailRule to the DialPlan Click Outbound Routes gt DialRules gt New Dial Rule 103 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China el 86 28853 1096 Add D ubal UAE Te 971 43552755 Add Di ncaster L K Tel 44 0 1302 7316 ZxCO ii Zycoo CO Ltd E mail zvcoo zycoo com New DialRule x Rule Name rule 1 PIN Set Place this call through U50 A SIP Available Trunks Selected Trunks Custom Pattern
45. a UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1CODA Zycoo Co Ltd E mail zycoo zycoo com DHCP Server DHCP Server DHCP Client List Static MAC DHCP Server Settings Enable a Interface LAN Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 299 200 209 060 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFTP Server Save Cancel Click Network Settings gt DHCP Server gt DHCP Client List DHCP Client List DHCP Server DHCP Client List Static MAC DHCP Client List This page is used to display DHCP Client address and related information When DHCP Server distributes address the Clients MAC address is associated with the IP address and then the device will get the same IP address every time Click Network Settings gt DHCP Server gt Static MAC gt New Static MAC New Static MAC x MAC Address IP Address Save Cancel 83 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zyvcoo zycoo com 5 7 DDNS Settings After setting DDNS Dynamic Domain Network Server CooVox IP PBX settings will be visited remotely Click Network Settings gt DDNS Settings DDNS Settings Enable DDNS Server dyndns org
46. ack List Blacklist a number Remove a number from the blacklist Voicemail Voicemail Main Menu Check Extension Voicemail Conferences Invite Participant Create Conference Return to conference with participant Return to conference without participant Call Queues Pause Queue Member Extension Unpause Queue Member Extension Others Intercom Pagina Directory 74 074 90 O1 O2 75 075 60 61 O _ O5 095 50 3 Save Cancel Reference Item Explanation Extension to Dial for Parking Define an extension for parking calls r Extension Range to Park Define the extension range for parking calls e g 701 720 Call Parking Time sec Define the time for parking calls CooVox IP PBX will return Pickup Extension This feature code will pick up a call given that the callers extension and the ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to Pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension To Allow unattended or blind transfer while on a call based on the following steps Blind Transfer 1 While on a call with caller A the user dials the blind transfer key sequence in this case The system places the original call with A on hold says Transfer
47. al Port Set the local server port default 7788 Remote IP Set the remote server IP address Remote Heart Line Port Set the remote server heart line port 92 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO i Zycoo Co Ltd E mail zycoo zycoo com Set the remote server port default 7788 slave server must use same virtual IP address Status Fresh Time Set the status fresh time sec Remote Link Timeout Set the remote link timeout sec _ Set the administrator email if the primary server Administrator Email l l aa faults will send email to administrator PRI Set the administrator phone number if the primary Administrator Phone Number l _ server faults will call administrator 8 2 Time Settings Time settings for CooVox system The system supports either NTP or Manual Time Set NTP Time Settings Time Settings NIP C Manual Time Set NTP Server time windows co Sync Time Zone Asia Chongging Save Cancel Reference Item Explanation NTP Server Define the NTP Server You can input the IP address or domain of this server whether its local or remote Default server is pool ntp org Be aware that the CooVox IP PBX needs to be able to connect to an NTP server to properly function Time Zone Select your time zone so that the system will set time based on the time zone 93 C
48. al dos Distinctive Ring Tone Destination Goto IVR v working time v Advanced Network Settings Security Save Cancel Report System General Distinctive Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well Select all calls coming in on a specific port FXO GSM VOIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to be displayed Port DIDs To have incoming calls from a PSTN trunk port FXO GSM trunk answered by a specific extension user call queue conference bridge or IVR please configure here Click Port DIDs gt New Port DIDs 32 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 8853 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 86 2885337096 ZC Zycoo Co Ltd A General Port DIDs Number DIDs DOD Settings List of Port DIDs New Port DID New Port DID x Port Label Destination Goto Extension 800 800 Save Cancel Number DIDs If you want to select the destination of inbound calls on PRI BRI or VoIP Trunks based on the incoming DNIS dialed number or DID You can specify the DID and destination user extension queue conference bridge or IVR Click Number DID
49. ar the existing recording please click Play 36 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 885 J Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo C a Ltd E mail zycoo zycoo com Play record voice x Extension used for playing Play Cancel Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Upload IVR prompt Upload IVR Prompts IVR Prompts Upload IVR Prompts Upload IVR Prompts Note The sound file must be wav 16bit 8000Hz Mono gsm ulaw or alaw The size is limited in 15MB Please choose file to upload Choose file No file chosen Upload A Notice CooVox supports custom audio file with wav gsm ulaw alaw format Recordings must be smaller than 15MB 3 4 4 Ring Groups A Ring Group sometimes called a Hunt Group is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring that collection of extensions is called the ring strategy Once the timeout number of seconds is reached the call will then be directed to the if not answered or failover destination To configure a Ring Group Click Inbound Control gt Ring Groups gt New Ring Group 37 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Dubai UAE Tel 971 43552755
50. at you enter a valid P httpl soso O 80 192 168 1 29 El Address You may need to establish a static P address http2 8090 SO 80 192 168 1 209 i with your ISP in order to property run an internet serv 4569 1921681 For added security O 4569 192 168 1 2 More Step2 U50 Configuration Configure the trunk and dialplan on U50 B register U50 B IP to U50 A configuration is same as above but you have to replace the public IP with internal IP 192 168 1 21 106 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Z3CODA Zycoo Co Ltd Step3 Configure port mapping rule of U50 B on the router Configure port mapping of U50 B on the router as the same way of step1 Step4 Connect two sets U50 and make the call Create extension 601 on U50 A extension 801 on U50 B and create the correct outbound rule A Notice 9 4 How to resolve the problem one way audio problems If U50 is behind router to resolve the problem please set up IP address as below Click Advanced gt Option gt Global SIP Settings NAT Support External IP External Host External Refresh sec Local Network Address 1 External IP External IP or domain to replace the device IP 2 External Host External domain to replace the device IP 3 External Refresh sec Refresh time default is 10 seconds 4 Local Network Address IP address and subnet mask needed to be converted E g 192 168 1 100 255 255 255
51. cense upload it in the upload license section of the license screen Finally after the upload has completed successfully you need to reboot the system to allow the billing feature to take effect Click Yes to reboot system as below Settings Saved Upload license successfully License will take effect after the PBX restarted Do you wish to reboot now Yes No 101 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 el 86 2885337096 Z3CODA Zycoo Co Ltd E mail zvcoo zycoo com Chapter 9 Operating Instructions Take CooVox U50 as example 9 1 How to connect CooVox U50 in the Network If your office accesses the public network through router you can put the CooVox IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN port of the router ADSL Modem 9 2 How to combine two sets CooVox IP PBX in the same network We start to combine two IP PBXs in the same network and then try to expand to different network Combine two IP PBXs in the same LAN from the structure as below LAX TRUNK q si aa af sf ess USO A U50 8 IP 192 168 1 100 1P 192 168 1 200 Extension 5601 Extension 501 1P 192 1688 1 01 1P 192 168 1 81 102 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK ZOD II Zycoo ComEd ass A a ee SERTE Register U50 B IP to a trunk of
52. coo com participant into the conference After pressing 0 you will get dialtone and you can dial to invite the participant When the call is connected you can dial to hang up and return the conference yourself Pause Queue Member Pause the agent and the agent cannot receive the call Extension Unpause Queue Member Unpause the agent and the agent can receive the call Extension Others Function key for Intercom Paging Directory 4 18 IP Phone Provisioning When many IP Phones are needed please record the MAC extension number and username of each phone according to the format please take reference of the auto provision script file model for details then import the format file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function please see details as below Enable DHCP service Click System gt Network Settings gt DHCP Server DHCP Server in the following diagram DHCP Server DHCP Server DHCP Client List Static MAC DHCP Server Settings Enable e Interface LAN Start IP 192 168 1 101 End IP 192 168 1 200 Subnet Mask 200 200 200 00 Gateway 192 168 1 1 Primary DNS 61 139 2 69 Lease Time min 1440 TFTP Server Save Cancel Then Click Advanced gt Phone Provisioning gt Phone Settings gt New Phone 70 Copyright OZYCOO All rights reserved V1 1 1 C
53. d E mail zycoo zycoo com 24 Music On Hold 25 DISA Direct Inward System Access Paging And Intercom 26 Call Detail Record 27 P Phone Feature Code 28 One Number Stations 29 BLF Busy Lamp Field 30 Static DHCP PPPoE Network Access 31 DHCP Server 32 System Backup 33 1 38 Pass through 34 Audio Codec G 722 G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX 35 Video Codec H 261 H 263 H 263 H 264 36 VPN Server L2TP PPTP OpenVPN up to 10 connections for VPN clients 37 VPN Client L2TP PPTP OpenVPN N2N 38 SNMPv2 39 IPv4 IPv6 40 DDNS Dyndns org No ip com zoneedit com 2 3 Modules 4GSM Module 4BRI Module 11 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3COD Zycoo CO Ltd E mail zvcoo zycoo com 1E1 T1 Module 32 EC Module 2 4 Hardware Interfaces 2 4 1 CooVox U20 CooVox U20 Front Panel CooVox U20 Rear Panel 12 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZY3CODA Zycoo Co Ltd E mail zycoo zycoo com 1 Reset Button 1 Power Interface DC 12V 2A 1 Ethernet Interface 10 100Mbps 2 Analog Ports FXO FXS 1 UMTS Port U20 LED Indication Indication Function Status Explaination
54. e voicemail will be sent as attachment to the user s Email The sender s name will be displayed when you receive the Email Subject Subject of the Email Input the Email template 4 4 SMTP Settings To allow email messages to be sent to users with attached voicemail and faxmail messages the SMTP settings need to be configured Click Advance gt SMTP Settings 55 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO i Zycoo Co Ltd E mail zycoo zycoo com SMTP Settings SMTP Settings SMTP Server Port 25 SSL TLS D W Enable SMTP Authentication Username Password Send Test Save Cancel Reference Item Explanation SMTP Server You must set SMTP Server address or domain connected to the CooVox IP PBX which is used for sending the voice message to Email Port Port number for SMTP server Default is 25 and it will be changed to 465 when you enable SSL TLS Enable SMTP lf your SMTP server needs authentication please enable this Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test A Email Address Send Cancel Specify the email address and click Send 1 to send the test email Verify that email was successfully sent or not If no email was received please modify the SMTP settings and
55. eader Wait Wait until the conference leader administrator entering the conference before starting the conference To join a conference refer to the diagram as below Ready to go into conference e Input conference room Input conference room Go into the number 900 password 1234 conference room While in a conference the administrator can invite new guest extension user or external number into the conference Default password for admin is 2345 As an administrator to invite a new guest to the conference refer to the diagram as below Invite new conference member FDO h function key The called pa O Cs gt gt i into the conference hs ET m Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 50 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zycoo com Chapter 4 Advanced 4 1 Options General Default settings for local extension and new extension Click Advanced gt Options gt General General General Global Analog Settings Global SIP Settings Local Extension Settings Operator Extension lt none gt w Global Ring Time Set sec 30 Enable Transfer M Enable Attended Transfer Caller ID Enable Music On
56. elephone number is 85337096 When dial 9900 the call is going to 85337096 automatically 66 Copyright ZYCOO All rights reserved V1 1 1 UAE Add Dubai UAE Tel 971 43552755 UK Add Doncaster UK Tel 44 0 130277316 China Add Chenadu China Tel Z3CODA Zycoo Co Ltd E mail zycoo zycoo com 4 17 Feature Codes Click Advanced gt Feature Codes to see the following diagram and you can define the code for each feature Feature Codes Management Call Parking Extension to Dial for Parking Calls Extension Range to Park Calls Call Parking Time sec Parking Hints Pickup Call Pickup Extension Pickup Specified Extension Transfer 00 701 720 45 Blind Transfer Attended Transfer Disconnect Call Timeout for answer on attended transfer sec One Touch Recording One Touch Recording Call Forward Enable Forward All Calls Disable Forward All Calls Enable Forward on Busy Disable Forward on Busy Enable Forward on No Answer Disable Forward on No Answer 67 7 o071 072 PS O73 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Do Not Disturb Enable Do Not Disturb Disable Do Not Disturb Spy Normal Spy Whisper Spy Barge Spy Bl
57. erver Address Set the PPTP VPN username Set the PPTP VPN password Default Gateway Select to use default gateway OpenVPN VPN Client VPN Client C L2TP PPTP OpenVPN N2N Enable a Server Address Stealth E Port 1194 Protocol UDP Device Node TUN Cipher Default Compress Lzo Default Gateway Chet Ke Upload Delete Save Cancel 81 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo zycoo com Reference Item Explanation Enable this kind of VPN Client Server Address Set a OpenVPN server Address Stealth Select to enable stealth Compress Lzo Enable Compress Lzo Default Gateway Select to use default gateway Port Protocol Device Once select OpenVPN all of these information will be set by Node Cipher default Note To use OpenVPN you must upload the CA Certificate Client Certificate Client Key N2N VPN Client VPN Client Enable E Server Address Port Local IF Subnet Mask Local Port Username Password Save Cancel Reference Item Explanation Username Set the N2N VPN username Password Set the N2N VPN password Local Port Set the N2N client Local Port 5 6 DHCP Server Click Network Settings gt DHCP Server 82 Copyright ZYCOO All rights reserved V1 1 1 Chin
58. ges Maximum voicemail messages to be allowed to leave Min Message Time sec MinimumTime for each message The message will be deleted Say Message CallerlD Play the Caller ID of the caller before playing the voice say Message Duration Play the message duration before playing the voice message Play Envelope Play the date time and caller ID for the voicemail message Allow Users to Review Check this option to allow users to review the voice message 54 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Click Advance gt Voicemail gt Email Settings Email Settings Email Settings Template for Voicemail Emails Iv Attach voicemail to email Sender Name IP Phone System From pbx zycoo com Subject New Voicemail from VM_CALLERID Message Hello VM_NAME you received a message lasting 1 VM DUR at 4VM_ DATE from VM_CALLERID Save Cancel Template Variables vM_NAME Recipient s first name and last name VM_DUR The duration of the voicemail message VM_MAILBOX The recipient s extension VM_CALLERID The Caller ID of the person who left the message VM_MSGNUM The message number in your mailbox VM_DATE The date and time the message was left Reference ltem Explanation Attach voicemail to Email Th
59. h destination will be used for the call 24 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCOD i Zycoo Co Ltd E mail zycoo zycoo com Please set from this page Time Based Rule New Time Rule New Time Rule x Rule Name Time amp Date Conditions Start Time g End Time hd Start Day End Day x Start Date End Date Start Month End Month Destination If time matches If time does not match Save Cancel New Time Rule ltem Explanation Define the name for this Time Rule Time amp Date Conditions Set parameters for Time Day Date Month Destination Select destination if time matches or does not match the conditions set For example for BusinessHours if time matches select operator extension during BusinessHours If outside business hours select if time does not match destination of Operator voicemail 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound route connected to PSTN Public Switch Telephone Network or VolP provider please configure on this page Basic gt Trunks 25 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zycoo
60. h the original caller A Timeout for answer on Set the timeout value PAN O Call Forward Enable Disable Call Forward and the settings of function O rr Enable Disable Do Not Disturb Configure the function keys for spy modes Blacklist Add Delete blacklist number Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dialtone and you can dial to invite people After the call is connected please press to direct the people into the conference or to hang up the current call and return to the conference Create Conference During the call you can dial 0 to forward to the conference with the callee Return to conference with In conference the administrator can dial 0 to invite people participant into the conference After pressing 0 you will get dialtone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference without In conference the administrator can dial 0 to invite people 69 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zy
61. hanges since you last logged in still unresolved One unresolved invite Allocate Skype Credit to your members sel up Subscriptions for your members Sel up Skype Numbers for your members Set up Call forwarding for your members set up Voicemail for your members 10 profiles set up for Skype Connect 9 5 3 Create a SIP File Click Skype Connect E O OOOO Subscriptions members Group video calling members Voicemail O members Online Numbers O members Call forwarding members Skype Connect 3 profiles Connect your existing SIP enabled PBX to Skype with Skype Connect Learn more Some of your SIP Profiles have been suspended because your Skype Manag has insufficient credit available to pay for the channel subscription Buy more credit and the profiles will be reactivated Your SIP Profiles Set up a SIP Profile 109 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu Ch Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 ina Tel 86 2885337096 ZC Zycoo Co Ltd Create a SIP Profile E mail zycoo zycoo com Create a SIP profile 11 Choose name Creating a SIP profile is as easy as three steps Simply choose a name for your profile purchase a channel subscription and get your authentication details Choose a profile name dda For example New York office Cancel O You can edit this name later Create a SI
62. hina Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO fl Zycoo Co Ltd E mail zycoo zycoo com Network IPv4 Settings IPv Settings VLAN Settings WAN VLAN 1 Enable 7 VLAN ID 22 VLAN IP Address 192 168 32 11 Subnet Mask 255 255 235 0 _ WAN VLAN 2 Enable 7 VLAN ID VLAN IP Address Subnet Mask LAN VLAN 1 Enable T WLAN ID VLAN IP Address Subnet Mask LAN VLAN 2 VLAN Reference Item Explanation Enable VLAN define the VLAN address and VLAN ID 74 Copyright ZYCOO All rights reserved V1 1 1 China UAE Add Chengdu China Tel 86 2885337096 ZC J Zycoo Co Ltd 5 2 3G Network Click Network Settings gt 3G Network 36 Network Settings 3G Network Settings 3G Network Settings Enable APN Dial Number Username Password Auth Peer Mode LCP Echo Time sec LCP Echo Wait Timeout MRU MTU NAT DNS Manual Set DNS WAN Routing Backup Network Diagnostic Addr Save Status local IP address 172 19 54 227 remote IP address 10 64 64 96 primary DNS address 10 11 12 13 Reference Item Add Dubai UAE Tel 971 43552755 UK 36 Network Log e 3gnet Q0 NONE 10 20 120 1480 1480 C C e 192 168 1 88 Cancel Explanation Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com Define APN access way Dial Number Define Dial Number e g 99 U
63. hina UAE Add Chengdu China Tel 86 2885337096 ZY3CODA Zycoo Co Ltd Add Dubai UAE Tel 971 43552755 UK Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com New Phone Ei General Enable p Manufacturer x Type MAC Advanced Line 1 Extension Label Save Cancel Enable Phone Provisioning in General select the IP Phone manufacture input MAC of the phone and select the extension for provisioning Then Click PnP Settings Plug and Play PnP Settings PnP Settings Plug and Play PnP Settings Enable Interface l Custom URL Multicasting Address Port Save A Notice ma LAN 224 0 1 5 3060 Cancel CooVox IP PBX supports IP Phones from CISCO Grandstream Yealink Polycom Snom Akuvox Escene Favil Htek now 71 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z31CODA Zycoo Co Ltd E mail zycoo zycoo com Chapter 5 Network Settings 5 1 Network You can configure the WAN Port and define the Virtual Interface IPv4 Settings Click Network Settings gt Network gt IPv4 Settings Network IPv4 Settings IPv Settings VLAN Settings WAN Port Setup IP Assign Static IP Address 192 168 1 61 Subnet Mask 259 255 250 Gateway 192 168 1 253 Primary DNS 8 8 8 8 Alternate DNS LAN Port Se
64. ic route setting U60 U100 20 Backup hot_standby configurations and display them on System Backup page U100 For more information please go and download the changelog to each model respectively on our webs ite http zycoo com html Download html V1 1 1 CooVox Series User Manual is the latest version updated based on V1 1 1 Changelog 8 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 885 6 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 86 288533705 ZxCO il Zycoo Co Ltd E mail zvcoo zycoo com Chapter 2 Brief Introduction 2 1 Brief Introduction of CooVox Series The CooVox Series IP PBXs are designed to provide SMEs small amp medium enterprises with all the standard and advanced features that are normally only available from large expensive legacy PBX manufacturers Aimed at businesses with up to 100 extensions the CooVox Series IP PBXs are based on SIP and OpenSource Asterisk 1 8 with whose innovative modular telephony design that is easy to expand the PBX to meet the growing needs of your business CooVox Series IP PBXs come in four sizes U20 U50 U60 U100 Each model will be introduced in detail below CooVox U20 is configured with 2 analog ports CooVox U20 CooVox U50 consists of two main parts U50 Host and Modules There are 2 slots in the system and the modules can be utilized as in the diagram below U50 Slot Slot 1 Slot 2 U
65. ings after 30 seconds the call is going to 808 Follow Me Options Follow Me Options Follow Me Follow Me Options Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step O Playback the unreachable status message if we ve run out of all steps or the callee Was set not to be reachable Save 60 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chenadu China Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 Zx3CODA Zycoo Co Ltd E mail zycoo zycoo com 4 9 Call Forward The administrator can configure the Call Forward on this page Click Advanced gt Call Forward Call Forward Forward Prompt Enable Please Select Save Cance Call Forward New Forward X Extension Options Extension Always T Busy No Answer Save Cancel 4 10 One Number Stations During a live phone conversation one number station can allow you to switch to another extension which are in the same ONS group by feature code 1 Click Advanced gt One Number Stations New One Number Stations x ONS Group Members Extensions Main Extension Ring lasting for 20 Save Cancel 61 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1
66. ion after the call is connected Please configure as below Click Advanced gt Callback Callback Number Settings Enable _ Strip digits before dialing Prepend before dialing DialPlan ll Save Cancel List of Callback Number New Callback Number Callback Number Destination Options No Callback Number defined Enable this function select DialPlan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number 65 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK PACO TT Zycoo Co Ltd A A an z COr New Callback Number x Callback Number Destination Goto Extension 800 800 Save Cancel Input callback number and define the destination 4 16 Phone Book When incoming call Caller ID matches the number in the phone book the name of matched number will be displayed Please configure as below Click Advanced gt Phone Book Phone Book Phone Book Import Export Delete All The prefix of speed dial 2 Save Cancel Field Name Filter Create Contact Delete Selected E Name Phone Number Speed Dial Options No Contact defined Click Create Contact Create Contact x Name Phone Number Speed Dial Save Cancel Speed Dial setting up system wide speed dial numbers that translate a feature code 99 plus a two digit code 00 99 into an external phone number E g prefix is 99 speed number is 00 destination t
67. l rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zvcoo zycoo com SLOT 2 for any Module Cards 4FXO 4FXS 2FXOS 4GSM 2GSM 1PRI 4BRI U100 LED Indication Indication Function Status Explanation PWR Power Status 2 System Works SYS System Status 4 5 System Fails ETH Data Status p Mod No Data Transport Channel Loading Success el FXS Channel Ringing Channel Loading Failure a Red Channel Loading Success mp FXO Channel Ringing Channel Loading Failure aris Red Channel Loading Success GSM Channel Ringing az Off Channel Loading Failure Tabl Red Module Loading Success Module Loading Failure e CPE signal NET signal No signal SS7 signal MFCR2 signal No signal Disconnected Alarm ff Green Off Green Off i E1 T1 L1 1 4 SLOT1 2 SLOT 1 2 Status L3 L4 Green Connected No Alarm Only for Slot 2 Items CooVox U20 CooVox U50 CooVox U60 CooVox U100 gsm Voicemail 21 000 mins 21 000 mins 200 000 mins 2 500 000 mins gsm gsm gsm 3000 mins 3000 mins 20 000 270 000 mins and gsm Recording wav wav mins wav wav Hardware SDRAM 128MB 256MB 1GB DDR3 2GB DDR3 Capacity DDR2 DDR2 Memory default 4GB SD card 4GB SD card 32GB SSD 500GB HDD 17 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK
68. le for different Music Music Management Music Settings Music Management Music Management Music Management Select Music Directory Music 1 Load Upload Music File Select Music Directory Music 1 Note The sound file must be wav 16bit 8000Hz Mono gsm ulaw or alaw The size is limited in 15MB Please choose file to upload Choose file No file chosen Upload Reference Item Explanation Select Music Directory Select which Music Directory you wish to load Display music name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit 8000Hz Single GSM ulaw or alaw and less than 15MB 58 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCo i Zycoo Co Ltd E mail zycoo zycoo com 4 7 DISA This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk For example an employee working out of the office who needs to make an international call using trunks connected to the PBX By calling the DISA number after PIN authentication the caller hears dial tone and can dial the call Please configure as below Click Advance gt DISA New DISA
69. list number on the phone 73 NN gt blacklist number p gt age Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Explanation 75 When the registered extension user inputs 75 blacklist number this number will be added in the list of Blacklist Number 075 When the registered extension user inputs 075 blacklist number this number will be deleted in the list of Blacklist Number 3 4 6 Do Not Disturb The administrator can configure DND for extensions on this page Click Inbound Control gt Do Not Disturb Do Not Disturb Do Not Disturb New DND Delete Selected DND Options 1 500 Delete New DND x Extension 503 503 W Save Cancel 3 4 7 Call Pickup This feature allows users to answer a call that is ringing on another users extension by pressing the selected feature code on their own phone as shown in the diagram below 39 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com When Extension is ringing Input function key 8 Gs Input function key and define another extension to pick up Connected to speak Input function key 8 to pick up the registered extension which is in the ring at random This can be defined in Feature Codes
70. me for the dial rule Input this Pin when you use this dial rule Call Duration Limit Set the duration limit for a call beyond which the call will be auto EA ee Time Rule Set the time interval for this DialRule beyond which the call based A al Place this call Select one of the trunk groups that have been set up to use for this Custom Pattern any digit from 2 to 9 Z any digit from 1 to 9 X any digit from 0 to 9 One or more digits Delete digits prefix How many digits will be deleted from what the user dialed to what is actually sent over the trunk For example user dialed 94166445775 and you selected to delete 1 digit then 4166445775 is sent out the trunk Auto add digit If add digit 9 when dial 12345 912345 will be sent 31 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO il Zycoo Co Ltd E mail zycoo zycoo com 3 4 Inbound Call 3 4 1 Inbound Routes Click Inbound Control gt Inbound Routes Ye HOD WE FOCUS WE DELIVER General Move the mouse over a field e Home to see tooltips e Operator General Port DIDs Number DIDs DOD Settings Basic From FXO GSM Channels e Inbound Routes e IVR Distinctive Ring Tone e IVR Prompts Destination Goto IVR working time v e Call Queues e Ring Groups From VoIP Channels e Black List e Do Not Disturb
71. ment protocol CW MP ACS Authentication Mode Select ACS Authentication Mode ACS Username When PBX send request to ACS ACS will provide username to the authorized PBX ACS Password When PBX send request to ACS ACS will provide password to authorized PBX CPE Inform Interval sec Interval for CPE to connect ACS ACS to CPE URL URL to visit CPE Format http IP port 7547 you must use this port 5 10 Trouble Shooting You can ping other network device through CooVox IP PBX and track network routing by command Traceroute Click Network Settings gt TroubleShooting1 Troubleshooting Traceroute Ping Packets 4 Run Stop 85 Copyright ZYCOO All rights reserved V1 1 1 China ZYCOD Zycoo Co Ltd Chapter 6 6 1 Firewall Security Click Security1 gt Firewall Firewall General Enable Firewall Iv Disable Ping C Drop All C ter UK Tel 44 0 130277316 E mail zycoo Dzycoo com Save Cancel Common Rules Add Rule Name Action Protocol Port IP MAC Options 2 Refuse AMI DROP TCP 5038 5038 Edit Delete Auto Defense Add Rule Port Protocol Rate Options 5060 UDP 120 305 Edit Delete 5060 UDP 40 25 Edit Delete 5061 TCP 80 25 Edit Delete 22 TCP 10 60s Edit Delete 6 2 Service Service Settings of SSH FTP and HTTP Port Click Security gt Service Service Settings Service Settings Enable SSH Iv Remote SSH Administration fv HTTP Port 9999 _ Re
72. mote HTTP Administration Iv Port 22 Save Cancel 86 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Z3COD A Zycoo Co Ltd Enable SSH to login background management system through SSH Enable FTP to allow uploading files to system through FTP 6 3 SIP Allowed Address The allowed IP address will be never filtered or refused by any SIP request This will protect system to be attacked by other unallowed IP Click Security gt SIP Allowed Address Add Allowed IP x Allowed IP Subnet Mask Save Cancel 87 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z1COD Zycoo Co Ltd E mail zycoo zycoo com Chapter 7 Report 7 1 Register Status Check status of all users amp trunks Click Report gt Register Status Register Status TAX Trunks Status SIP Trunks Status SIP Users Status SIP Users Status Response Follows Privilege Command Name username Host Dyn Forcerport ACL Port Status 800 800 192 168 11 37 D N 5060 OF 8 ms 801 801 Unspecified D H 0 UNENOWN 802 Unspecified D NH 0 UNENOWN 803 Unspecified D NH 0 UNENOWN 804 Unspecified D N 0 UNENOWN 805 805 Unspecified D N 0 UNENOWN 806 Unspecified D N 0 UNENOWN 807 Unspecified D N 0 UNENOWN 808 Unspecified D N 0 UNENOWN 3809 Unspecified D N 0 UNENOWN 810 Unspecified D N 0
73. n recording list Administrator amp Extension User GUI U60 U100 Strengthen the recovery function of backup files it s available to choose recovery PBX or network settings when restore backup U60 U100 CooVox V1 1 1 Changelog oe ee E Added UserAgent option on Global SIP Settings page U20 U50 U60 U100 Added One Number Stations function One number for all stations please learn details from the user manual function of switch station will take effect after factory reset U20 U50 U60 U100 Added Report info menu on the Operator page U20 U50 U60 U100 Support 3G network as backup when WAN fails to access internet U20 U50 U60 U100 Added CooBill Plug in U20 U50 U60 U100 Added CooCall Plug in U20 U50 U60 U100 Added Auto Provision function for iSpeaker C20 U20 U50 U60 U100 Added Label function for Number DID U20 U50 U60 U100 Add Turkish language option in the GUI U20 U50 U60 U100 7 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Z3CODA Zycoo Co Ltd 14 Added synchronization button for NTP time setting in case of failure of auto synchronizati on U20 U50 U60 U100 15 Added Web Dial function on the Extension User GUI U20 U50 U60 U100 16 Support auto provision for Fanvil IP Phone U20 U50 U60 U100 17 Added 3G voice module driver U50 U100 18 Added the privileges for super user to recover root password and check IP address of W AN and LAN U60 U100 19 Added VLAN stat
74. ng the device to high temperature above 40 C low temperature below 10 C or high humidity Doing so could cause damage and will void the manufacturer warranty 8 Avoid letting the device come in contact with water or any liquid which would damage the device 9 Do not attempt to open it Non expert handling to the device could cause damage and will immediately void the manufacturer warranty 10 Consult your authorized dealer for assistance with any issues or questions you may have 11 Do not use harsh chemicals cleaning solvents or strong detergents to clean the device 12 Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution 13 If you suspect your device has been struck by lightning do not touch the device power plug or phone line Call your authorized dealer for assistance to avoid the possibility of electric shock 14 Ensure the PBX is installed in a well ventilated room to avoid overheating and damaging the device 15 Before you work on any equipment be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents If you are in a situation that could cause bodily injury 4 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK ZC Zycoo Co Ltd Chapter 1 Changelog CooVox V1 0 5 Changelog Persian voice prompts U20 U50 U100 Call Transfer outbound cid acquisition U20 U50 U100 Arabic voice prompts U20 U5
75. o factory default Please confirm that you have already backed up the configuration before reset l Keep the current network settings Factory Defaults Reboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Defaults to reset the system to factory defaults Click Reboot to reboot the system 3 8 Upgrade 8 8 1 WEB Upgrade Click System gt Upgrade gt WEB Upgrade 99 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO i Zycoo Co Ltd E mail zycoo zycoo com Upgrade Upgrade System Package WEB Upgrade OTFTP Upgrade Restore Default Set Please choose file to upload Choose file No file chosen Upload Click Browse to select the firmware file then click Upload to upload the selected firmware to system and finish the upgrading automatically If check Restore Default Set the system will clear all the configuration and reset to factory default 8 8 2 TFTP Upgrade Click System gt Upgrade gt TFTP Upgrade Upgrade Upgrade System Package C WEB Upgrade TFTP Upgrade Restore Default Set Enter The Package Name UImage md5 u100 TFTP Server IP address Start Reference ltem Explanation Restore Default Set System will restore to factory defaults after checking this option Enter The Package Name Enter the
76. of IAX2 port 4569 on the router Then all data received from WAN port of router 192 168 1 100 4569 will be sent to U50 A Now take the web management panel of Linksys router as example Applications Ge Gaming Setup Security gs peri Administration Status l iiogerina UPnP Forwarding UPnP Forwarding UPnP Forwarding Application Ext Port IPAddress Enabled UPnP Forwarding can be use to set up public services on FTP 21 O 21 192 168 1 0 O your network When users the internet make certain Telnet 23 S 23 192 168 1 0 E requests on your network t Router can forward those SMTP 25 SO 25 192 168 1 0 E requests to computers equip o o to handle the requests If fo DNS 53 O 53 192 188 1 0 C example you set the pori number 30 HTTP to be TFTP 69 63 192 1661 forwarded to F Address Oo 2168110 O 192 168 1 2 then all HTTP A requests from outside users fingar de O 739 19216810 Ol be forwarded to 192 168 1 i i is recommended that the aa 50 O 80 192 166 1 199 computer use static IP address POPS 110 SO 110 192 168 1 0 E Pene a as alla You may use this function to NNTP 119 oo 113 192 168 1 0 O establish a Web server or 9 server via an P Gateway in SNMP 161 O 161 19216810 LJ this format Windows XP ca g used to configure this throug ssh 2020 O 22 192 188 1235 UPnP communication Be sure A IoT o th
77. ome Y mia p over a field e Operator System Info Basic Network Inbound Control WAN IP 192 168 1 62 MAC 00 60 23 11 23 22 Pi R LAN IP 192 168 11 12 MAC 10 60 23 11 23 22 Advanced ART Storage Disk Total 417G Used 6 86 Security Slot Info Report ee SLOT 1 SLOT 2 System 1 1 Device Info Model No CooVox U100 System Version LES Current Time 07 01 2015 14 34 Run Time 20 40 1 Network WAN IP and MAC will be displayed 2 Storage Total storage and used storage will be displayed 20 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK ZYC Zycoo Co Ltd 3 Channels Channel information will be displayed based on the modules installed 4 Device Info Model No And system version will be displayed Commonly Used Buttons On the home page besides system info there are other function buttons as below 1 Logout Logout the Web panel 2 Activate Changes Activate the changes for your current configuration System Menu system Menu includes the following sub menu Advanced Configuration of extension s default information Conference Call Call Transfer Function Key etc Network Settings Configuration of Routing Network VPN DHCP and other related network parameters Configuration of Firewall SSH FTP Record List Call Logs and System Logs Time Settings Management Back Up and Upgrade etc 3 2 2 Basic Configuration Extension Configuration CooVox Supports SIP IAX2 and analog extensions as well as the abili
78. opyright ZYCOO All rights reserved V1 1 1 China 7 UAE ee eee rane ais eeu ca costed 00A Themise A Manual Time Set Time Settings Time Settings C NTP Manual Time Set Year o YYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize with current PC time SYNC Save Cancel After entering Year Month Day Hour Minute then save and activate Or you can click Sync to synchronize with current PC time 8 3 Module Settings Support for U50 U100 When use the module except FXO FXS GSM You need to set the module parameters with the page Click System gt Module Settings 94 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo C og Ltd E mail zvcoo zycoo com E1 T1 module Module Settings SLOT 1 Module Type E1 Ti Hardware Echo Cancellation a E1 T1 Settings Mode El Signaling NET gt Framing CCS Coding HDB3 CRCA o SLOT 2 Module Type FXS FXO GSM Hardware Echo Cancellation CI Module Type Select the module type FXS FXO GSM module Default type You don t need set anything for those modules E1 T1 module Reference Mode Set E1 or T1 mode for the module Signaling Set the module signaling Framing One of d4 or esf for T1 cas or ccs for El Coding One of
79. ord Password New Password Retype New Password Apply Set Language Set Voice Language English Download Delete Save 8 6 Backup Click System gt Backup Backup Backup Upload Backup File List of Backups Take a Backup Name Date Options 1 backup 2015jun16_152241 Jun 16 2015 Restore Delete Reference Item Explanation Take a Backup Take a backup of the current system configuration Restore system to the specified backup configuration Delete specified backup file Click the download button EJ to download the specified backup file and manage locally Click Upload Backup File 1 to upload the backup file here 98 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 885 6 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 86 288533705 Zx3CODA Zycoo Co Ltd E mail zycoo zycoo com Upload Backup File Backup Upload Backup File Upload Backup File Note Don t change the backup file name Please choose file to upload Choose file No file chosen Upload Click browse to select the local backup file and click Upload 1 to upload the backup file to system 8 7 Reset Reboot If you need reset the system to factory defaults or reset please click System 1 gt Reset amp Reboot Reset amp Reboot Factory Defaults Warning All the configuration data will be lost when the system Is reset t
80. package name for upgrading TFTP Server IP address Enter your TFTP server IP address 8 9 Addons Zycoo CooVox IP PBX has intergrated with CooBill and CooCall service Customers can use these services by the following settings Click System gt Addons 100 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK ZYCODE Zycoo Co Ltd A ee Addons Billing License Billing Enable CooCall Service CooCall Service Save Cancel CooBill is designed to integrate with our CooVox Series IP Phone Systems Its primary purpose is to aid enterprises in managing their telecommunication billing process and allow them to access a detailed account list of daily calls or to produce bills for customers CooCall App is the free softohone App based on Android and OS to be integrated with the zycoo PBX platform After your CooVox has successfully upgraded you will find that the sub menu License now appears in the System menu Addons Billing License Billing Enable e Download Device Info Download Upload License Please choose file to upload Choose file No file chosen Upload Click Download to download a licensing information file from your CooVox system The file will be named license raw Once you have the downloaded file you need to contact ZYCOO sales who will issue you with permit license that is required to activate the billing feature on your system After receiving your permit li
81. pe ACCOUNA ccccsseesecccsssseseecssaueeesecssauseeeessnaueeeesssauesecesssauanscessaaansseessaas 108 EN O A II 109 3 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK ZXCOD Zycoo Co Ltd ES i nna Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for safe and reliable operation of the device Failure to follow the instructions contained in this document may result in damage to your PBX and void the manufacturer s warranty 1 Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise 2 Before using the external power supply in the package please check your building power voltage Connecting to Inaccurate power voltage may cause fire and damage 3 Please do not damage the power cord If the power cord or plug is impaired do not use it Connecting a damaged power cord may cause fire or electric shock 4 Ensure the plug socket combination is accessible even after the PBX is installed In order to service the PBX it will need to be disconnected from the power source 5 Do not drop knock or shake the device Rough handling can break internal circuit boards 6 Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions Doing so may cause the device to malfunction or cause a fire 7 Avoid exposi
82. port gt Fax list Fax List Start Date Jun 16 2015 Field Caller 1D Filter End Date Jun 16 2015 Caller ID Destination Date File Name Status No log messages found No log messages found 7 3 Record List Check recordings of specified extension or conference here or delete the recording file Record List Call Recording Call Recording One Touch Recording Extension Delete Field Caller ID T Start Date Jun 16 y 2015 End Date Jun 16 2015 Filter List of Recording Files Delete Selected E Caller ID Destination ID Date Duration sec Options 89 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZOO Zycoo Co Ltd E mail zycoo zycoo com Conference Conferences Call Recording Conferences One Touch Recording Start Date Jun 16 2015 EndDate Jun 16 2015 Filter List of Conference Record Files Delete Selected Delete All E Conference Room Date Options One Touch Recording One Touch Recording Call Recording Conferences One Touch Recording Extension Delete Start Date Jun 16 2015 End Date Jun 16 2015 Filter List of Recording Files Delete Selected E Caller 1D Destination ID Date Options 7 4 Call Logs Check call logs by caller ID or callee ID Click Report gt Call Logs
83. r any questions or problems during installation and use please feel free to contact our technical support via email support zycoo com or phone 0086 28 85337096 111 Copyright ZYCOO All rights reserved V1 1 1
84. r automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Select one or more of the available channels to be used for this trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined 3 E1 T1 Trunk Click E1 T1Trunk gt New E1 T1 Trunk New E1 T1 Trunk x Description Channels Mi M2 Es Ma As Bs 7 Bs Ho Eio Eii 012 013 O14 015 O17 is Fis E 20 E 21 E 22 E 23 C 24 25 C 26 E27 C 28 C 29 F 30 E 31 Check All unCheck All Prefix Caller ID Advanced Options Call Method Order Resetinterval 3600 Overlapdial Prindication Inband Language Default Context Default Switchtypen National ISDN type 2 Auto Fax Detection L Save Cancel E1 T1 Trunk Reference ltem Explanation Description for this trunk Check one or more channels to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc 4 BRI Trunk BRI Trunk will be displayed if you have installed BRI Module 28 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCOD Zycoo Co Ltd E mail
85. ration and configure VM Password and Email If incoming calls are not answered when the default ring time is over the system will play please leave your message and press the key Then voicemail will be sent to the specified mailbox by email To Leave a Message When No answer us When No answer leaving message Press when finish pls leave your message leaving message To Listen to the message using the users desk phone 44 Copyright OZYCOO All rights reserved V1 1 1 China UAE ZOO Zycoo Co Ltd When there is voicemail in extension lo Enter extension number and password Enter Voicemail Enter extension number and password of voicemail box for this extension box Number 60 A Notice 3 7 Call Center Call Queues Create Agent Ws gt GR y listen to the message hang up To allow a user to be considered an agent in a Call Center queue please check the Agent option for that specific user extension Click Basic gt Extension gt Edit the extension you want to configure Step1 Check Agent and Save 45 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxXCOCD Zycoo Co Ltd E mail zycoo zycoo com Edit x General SIP he IAX2 SM Name 800 Extension 800 Password 123456 Outbound
86. re Note This GUI is only for CooVox U60 U100 Click Advanced gt Virtual Fax Virtual Fax Virtual Fax Enable a Country Code Area Code Outbound CID Label Fax Seat 4 DialPlan DialPlan1 Save Cancel Reference Item Explanation Fax Seat How many fax seats can be enabled to send receive fax simultaneously DialPlan Select the DialPlan for virtual fax Header information of the fax Only support english character 53 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo zycoo com 4 3 Voicemail Click Advanced gt Voicemail gt General General General Email Settings VoiceMail Reference Max Greeting Time sec 30 Dial 0 for Operator e Voice Message Options Message Format WAV 16 bit Maximum Messages 100 Max Message Time min 2 Min Message Time sec 2 Playback Options lv Say Message CallerID lv Say Message Duration Play Envelope Allow Users to Review Save Cancel Reference Item Explanation Max Greeting Time sec Maximum recording length for voicemail greetings Dial 0 for Operator Select this option to allow callers to press Dial 0 to transfer out of voicemail to the Operator Message Format Save the voice message as this format WAV 16 bit or Raw GSM Maximum Messa
87. sername Define 3G Network Username provider Password Define 3G Network Password Auth Peer Mode Select Authentication Model AUTO PAP Password Authentication Protocol CHAP Cryptographic Handshake Authenticate md Protocol NONE No Password Authentication LCP Echo Time sec Supplied by the internet service Supplied by the internet service The device sends LCP request echo request to the server and the request will be responded within n seconds together with LCP Echo 75 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo zycoo com MA Wait defaulted 20 seconds LCP Echo Wait The maximum failure times of LCP request is n if no response within n times device will ensure the network connection is failed Defaulted 3 times WAN Routing Enable WAN Routing Backup Network Diagnostic Default Address Then click 3G Network Log 3G Network Log 36 Network Settings 36 Network Log 3G Network Log Refresh Sorry wcdma module does not exist Please check your system 5 3 Static Routing Click Network Settings gt Static Routing New Static Routing x Destination Network Subnet Mask Gateway Save Cancel Reference Item Explanation Set destination network for static routing Subnet Mask Set subnet mask of the destination network
88. stem Log Enable PBX Log Enable PBX Debug Log Enable Access Log F Save Cancel List of Logs Download Selected Delete Selected E Name Type Options E i1 login201303 log Login Log Delete Download E 2 llogin201304 log Login Log Delete Download C 3 pbx20130311 l0og PBX Log Delete Download 4 pbx20130313 log PBX Log Delete Download O 5 pbx 0130315 log PBX Log Delete Download E 6 pbx20130319 log PBX Log Delete Download C 7 pbx20130320 log PBX Log Delete Download 91 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Chapter8 System 8 1 Hot Standby For U100 only The function will working between the two Coovox U100 devices When the primary server failed the slave server will replace it Hot Standby Hot Standby Hot Standby Log Hot Standby Settings Enable E Hot Standby Mode Local Hostname Remote Hostname Local IP Local Heart Line Port 7790 Local Port 7788 Remote IP Remote Heart Line Port 7789 Remote Port 7788 Virtual IP SYNC Network Rate 100Mbps Status Fresh Time sec 3 Remote Link Timeout sec 15 Administator Email Save Cancel Status Disabled Reference Item Explanation Local IP Set the local server IP address Local Heart Line Port Set the local server heart line port Loc
89. t Specify the number of seconds to rin an agent s extension before TimeQut sec sending the call to the next Agent based on Ring Strategy Auto Pause If an Agents extension rings and the Agent fails to answer the call automatically pause that agent so the stop receiving calls from the queue Wrap Up Time sec This is the amount of time in seconds that an agent has to complete work on a call after the call is disconnected Default is O which means no wrap up time Max Wait Time sec Calls that have been waiting in the queue for this number of seconds will PA be sent to the If not answered destination Max Callers Max number of the callers who are allowed to wait in the queue Default is 0 which means no limitation With this number of callers in the queue already subsequent callers will be sent to the If not answered destination Join Empty Allow callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no a available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to If not answered destination This option cannot be used with Join Empty simultaneously Auto Fill Callers will be distributed to Agent automatically Report Hold Time PEPEN
90. ta Storage Server Address Enable F 192 168 1 29 Username test Password Directory Automatically upload frequency day Time of automatically upload pa 00 00 Forcibly upload when the flash storage is over 10 Save Status Disabled Cancel LJ p g d Py OW 96 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZxCO A Zycoo Co Ltd E mail zycoo zycoo com Reference Item Explanation Automatically upload Define frequency by days to upload the data Time of automatically Define the time to upload the data O remem namane Forcibly upload when the Forcibly upload data when flash storage is over the percentage value Check Data Storage Log Data Storage Log Data Storage Log Data Storage Log Refresh Clear 404 Not Found The requested URL was not found Click Refresh to refresh data storage log Click clear to clear data storage log 3 5 Management Management is used to modify password of CooVox system and the settings of system voice 97 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo zycoo com Click System gt Management Management Change Passw
91. th 77 Copyright ZYCOO All rights reserved V1 1 1 Delete Iface WAN WAN WAN China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Certificate Create the OpenVPN server certificate e g Create OpenVPN Certificate Country CN Province sichuan City chengdu Organization zycoo Email sdj zycoo com CA KEY expire 3650 Create Cancel Port Protocol Device Once selected OpenVPN all of these information will be set by Node Cipher default After saving the OpenVPN server click Network Settings 1 gt VPN Server gt OpenVPN Certificate Download VPN Server OpenVPN Certificate Download List of OpenVPN Certificate New Certificate Delete Selected Certificate Name Options 1 Ctienti tar Download Delete This page is used for management of OpenVPN certificate file After downloading the certificate please upload the three certificates to the OpenVPN client L2TP VPN Server 8 L2TP O PPTP OpenVPN Enable Ed Remote Start IP Remote End IP Local IP Primary DNS Alternate DNS Authentication Method Uchap LUpap Debug T Save Cancel 78 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Zc Zycoo Co Ltd E mail zycoo
92. tify the queue Define the label for the queue Ring Strategy RingAll Ring all available agents until one answers default RoundRobin Starting with the first agent ring the extension of each agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently received a call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system remembers which extension was was called last and begins the round robin with the next agent Check each agent that is to be a member of this specific Call Center Queue 47 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com Queue Options Announcements Caller Position Announcements Frequency sec 30 Announce Hold Time yes Agent TimeOut sec 15 Auto Pause Wrap Up Time sec 10 Max Wait Time sec Periodic Annon nts Max Callers 8 ae Repeat Frequency sec O Join Empty FIL When E Announcements zed ma en Empty prompt ElAuto e ai If not answered Report Hold Time Destination Hangup d Reference Item Explanation Agen
93. tination ID Date Options 3 6 3 Call Forward This feature allows calls to an extension to be automatically forwarded to a specific internal extensions or external phone number To configure this setting please see below Click Call Forward Forward Settings L Always Busy No Answer Save Cancel Reference Item Explanation All incoming calls will be forwarded Status Busy Forward when extension is busy No Answer Forward when no answer from extension 3 6 4 Voicemail Calls that are not answered have the option to be sent to a voicemail account so the caller can leave a recorded message Optionally these recorded messages may be sent to a user s email account Click Basic gt Extension gt Edit the extension you want to configure 43 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Edit x General SIP he IAXZ2 E Name 800 Extension S00 Password 123456 Outbound CID DialPlan DialPlani Analog Phone None Voicemail F Enable ve Password 1234 Delete VMail Email Fax Voicemail Other Options Web Manager e Agent Call Waiting lu Allow Being Spied Pickup Group 1 Mobility Extension Mobility Extension Number VoIP Settings NAT lu Transport UDP SRIP _ DTMF Mode RFC2833 Permit IP Video Options Video Call C 4 261 7 H 263 7 H 263 H 264 Audio Codecs Disallowed Allowed Save Cancel Please enable Voicemail before configu
94. tions beside the designated digit 35 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 ZY3CODA Zycoo Co Ltd 3 4 3 IVR Prompts Add Doncaster UK Tel 44 0 1302773162 E mail zycoo zycoo com IVR prompts can be recorded by using any extension registered to the PBX or they can be uploaded from the Upload IVR Prompt section below IVR Prompts IVR Prompts yde HOD WE FOCUS WE DELIVER Basic ini IVR Prompts amp e Operator IVR Prompts Upload IVR Prompts List of Prompts gt New Voice Delete Selected e Inbound Routes L Name Options e IVR 1 dosed gsm Record Again Play Delete e IVR Prompts M 2 welcome gsm Record Again Play Delete e Call Queues e Ring Groups e Black List e Do Not Disturb e Time Based Rules Advanced Network Settings Security Report System Click IVR Prompts New Voice to create new IVR prompt New Voice File Name Format GSM Extension used for recording 800 Record Cancel File Name Define a name for this voice file Move the mouse over a field to see tooltips Format Select the voice format GSM WAV 16bit supported only Extension used for recording Select the extension which is used for recording the IVR prompt Click Record the extension will ring and the prompt can be recorded after picking up the phone To he
95. to manage extension options including voicemail call recording call transfer etc when you select this option Check this option to set this extension user as agent Call Waiting Enable call waiting dupe Being Check this to allow this extension to be monitored listened to Check e option if extension user or the phone is located outside the a NAT Network Address Translation available gateway Mobility Extension After check this option you must set mobility extension number User can make calls to the IP PBX server with this mobility number and have all rights of this extension e g Outbound Call Internal Call Listen to the voicemail Select the Transport Protocol UDP TCP TLS SRTP Enable SRTP Secure Real time Transport Protocol DTMF Mode Default DTMF is rfc2833 It can be changed if necessary Video Call Check to enable video calling for this extension And select the video codecs you need to use Permit IP Set device ip address or subnet permitted to register this extension with the IP PBX e g 192 168 1 77 or 192 168 10 0 255 255 255 0 Devices with other IP addresses are not allowed to register this extension with the IP PBX Audio Codecs Select what audio codecs you need to use 23 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add hengdu China Tel Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 130277316 86 2885337096 ZC J Zycoo Co Ltd Motai
96. tup IP Address 192 168 211 1 Subnet Mask 255 255 255 0 TIP AddressV1 Subnet MaskV1 IP Addressv2 Subnet MaskV2 Save Cancel Reference Item Explanation IP Assign Static DHCP PPPoE supported IP Address for LAN Port Define a static IP Address for LAN Port Virtual Interface for LAN Define the IP address for virtual interface V1 V2 Port 72 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 Z3CODA Zycoo Co Ltd E mail zycoo zycoo com IPv6 Settings Click Network Settings gt Network gt IPv6 Settings IPv4 Settings IPv6 Settings VLAN Settings WAN Port Setup Enable 7 IPv6 Address Prefix Length Gateway Primary DNS Alternate DNS Save Cancel IPv6 Reference Item Explanation Enable IPv6 define the IPv6 address gateway and DNS VLAN Settings A VLAN has the same attributes as a physical local area network LAN but it allows for end stations to be grouped together more easily even if they are not on the same network switch VLAN membership can be configured through software instead of physically relocating devices or connections Most enterprise level networks today use the concept of virtual LANs Click Network Settings gt Network gt VLAN Settings 73 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu C
97. ty to Batch Add Users by uploading extensions file Click Basic gt Extensions to configure 21 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE Tel 971 43552755 Add Doncaster UK Tel 44 0 1302773162 ZC Zycoo Co Ltd E mail zycoo zycoo com pda ao WE FOCUS WE DELIVER Extensions e Home e Operator xtensions Upload Download Extensions e Extensions Extension Search Show All Trunks A is New User Batch Add Users zH Delete Selected Users Inbound Control Extensions Advanced E Name Extension Port Protocol DialPlan Outbound CID Options Network Settings M 1 800 800 SIP DialPlani Edit C 2 801 801 SIP DialPlani Edit rada C 3 802 802 SIP DialPlani Edit Report 4 803 803 SIP DialPlani Edit System T 5 804 804 SIP DialPlani Edit T 6 805 805 SIP DialPlani Edit FT 7 806 806 SIP DialPlani Edit M 8 807 807 SIP DialPlani Edit FT 9 808 808 SIP DialPlani Edit TF 10809 809 SIP DialPlani Edit M 11810 810 SIP DialPlani Edit C 12811 811 32 SIP DialPlani Edit F 13 812 812 33 SIP DialPlani Edit T 14 813 813 34 SIP DialPlani Edit Click New User to see the extension configuration interface as below New General SIP e IAXZ O Name 815 Extension 815 Password QpZQQHU X Outbound CID Move the mouse over a field to see tooltips
98. ways Recording C Start Time End Time Start Day End Day bd Call Recording Settings Inbound Record Outbound Record F Save Cancel Reference Item Explanation Extension Define an extension for recording Call Recording Set the time to record Time Inbound Record Check to record inbound calls Outbound Record Check to record outbound calls 4 14 Smart DID Smart DID After extension user makes an outbound call the call is ringing back to CooVox IP PBX and directed to the extension who made the last call Please configure as below Click Advanced gt Smart DID Smart DID smart DID Enable T Save Cancel Smart DID Rules List New Smart DID Rule Pattern Strip Prepend Options 1 x Edit Delete 64 Copyright OZYCOO All rights reserved V1 1 1 China UAE UK ZC Zycoo Co Ltd ES Check Enable and Save to make this function activate Click New Smart DID Rule to display the following diagram New Smart DID Rule x Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be stripped or prepend then click Save Activate 4 15 Callback This feature allows an external caller to place an inbound call to the CooVpx IP PBX The inbound call will be disconnected and subsequently the PBX will place an outbound call back to this number and forwarded to defined destinat
99. zycoo com L2TP Reference Item Explanation Enable Disable L2TP Remote Start IP Input the remote start IP of L2TP Client which is provided by VPN Ii Pa Remote End IP Input the remote end IP of L2TP Client which is provided by VPN e EMEP IP lon nen sponse Local IP Set the local IP of L2TP server Primary DNS Set the primary DNS of L2TP server Alternate DNS Set the alternate DNS of L2TP server Authentication Select the authentication method chap or pap Method Enable Disable debug PPTP VPN Server L2TP e ppTP OpenVPN Enable B Remote IP Local IP Primary DNS Alternate DNS Timeout sec Authentication Method chap pap mschap mschap w2 Enable mppel28 Debug Save Cancel PPTP Reference Item Explanation Enable Disable PPTP Remote IP Input the remote IP of PPTP server which is provided by VPN provider Local IP Set the local IP of PPTP server which is provided by VPN provider Primary DNS Set the primary DNS of PPTP server Alternate DNS Set the alternate DNS of PPTP server Timeout sec Timeout for disconnection of PPTP Select the authentication method chap pap mschap maschap v2 Method Enable mppe128 Enable Disable mppe128 encryption Enable Disable debug When the mode is saved as L2TP or PPTP VPN server you need to edit the username and 79 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK Add Chengdu China Tel 86 2885337096 Add Dubai UAE
100. zycoo zycoo com Click BRI Trunk gt New BRI Trunk New BRI Trunk x Description Lines 112020304 Prefix Caller ID Advanced Options Echo Cancel _ Overlapdial C method Standard Y Context Default Language Default Save Cancel BRI Trunk Reference ltem Explanation Description for this trunk Check one or more channels to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Advanced Options for this trunk e g Echo Cancel Overlapdial Options Method Contex Language 3 3 2 Outbound Routes Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls If you don t allow an extension user to place external calls please ignore this part Please configure on this page Basic gt Outbound Routes ye HOD WE FOCUS WE DELIVER DialPlans Move the mouse over a field e Home to see tooltips e Operator DialPlans DialRules e Extensions List of DialPlans New DialPlan e Trunks Default DialPlan Name Rules Options m 3 1 Ring Groups Call Queues Paging and e Outbound Routes Y 1 DialPlani Intercom IVR Conferences Extensions Edit Delete Inbound Control DISA Directory Spy Advanced Network Settings Security Report System 29 Copyright ZYCOO All rights reserved V1 1 1 China UAE UK 2 x Dil Zycoo Co Ltd gt EITE A a

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