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Motorola DCX3500

1. INPUT INPUT OUTPUT AUDIO LEET AUDIO RIGHT AUDIO VIDEO AUDIO VIDEO O VIDEO CABLE ANTENNA IN S VIDEO Figure 8 Connecting the DCX to a standard definition TV SDTV and VCR DVD recorder High Definition DVR DCX3501 M e Installation Manual 23 365 095 16528 x 2 Installation Q Connecting an A V Receiver SDTV and VCR i Connect a stereo audio cable to the AUDIO OUT L R connectors on the DCX3501 M series set top and the INPUT L R connectors on the A V receiver Connect an S Video cable to the S Video out connector on the DCX3501 M series set top and the S Video connector on the A V receiver Note If your AV Receiver does not support S Video connections Composite video connections may be used in place of the S Video connection 3 4 Connect a stereo audio cable to the VCR AUDIO OUT L R connectors on the A V receiver and the INPUT AUDIO L R connectors on the stereo VCR Connect a stereo audio cable to the OUTPUT AUDIO OUT L R connectors on the stereo VCR and the VCR AUDIO IN L R connectors on the A V receiver Connect a composite video cable to the input video connector on the stereo VCR and the video VCR OUT connector on the A V receiver Connect a composite video cable to the output video connector on the stereo VCR and the video VCR IN connector on the A V receiver Connect an S Video cable to the input S Video connector on the Standard Definiti
2. HDMI Unlike a DVI connection an HDMI connection is capable of carrying digital video and audio signals to the TV or a home theater receiver equipped with HDMI switching support The HDMI connection can deliver Dolby Digital Plus Dolby Digital Linear PCM and other digital audio formats to a compatible TV or home theater receiver Digital audio optical S PDIF or digital audio coaxial S PDIF If the TV or home theater receiver supports it use either the S PDIF digital audio optical or S PDIF digital audio coaxial outputs to deliver Dolby Digital and Linear PCM audio to a Dolby Digital home theater receiver e Foran HDMI or IEEE 1394 video connection no additional audio connections to the TV are required e For RF output no further audio connection is required Baseband Audio L and R If the audio receiver does not support Dolby Digital use the baseband AUDIO L and R outputs to connect to the audio receiver The DCX3501 M offers two sets of Baseband Stereo L R audio outputs One set provides fixed volume audio while the other set provides volume adjustable audio If the customer equipment supports it use either the optical S PDIF or coaxial S PDIF output instead of the AUDIO L and R outputs The S PDIF outputs offer better audio quality including support for Dolby Digital 5 1 Surround Sound The HDMI interface supports Dolby Digital Plus 7 1 audio The cabling diagrams show sample audio video A V connect
3. MODE 256 QAM CARRIER LOCK YES PCR LOCK NO DATA YES FREQUENCY 0651 000 MHz SNR 33 2 dB GOOD 5 SECOND ERROR COUNTS UNCORRECTABLE 0000 CORRECTABLE 0000 IN BAND TUNER 2 MODE 256 QAM CARRIER LOCK YES PCR LOCK NO DATA YES FREQUENCY 0567 000 MHz SNR 38 0 dB GOOD 5 SECOND ERROR COUNTS UNCORRECTABLE 0000 CORRECTABLE 0000 Figure 22 Front panel display for in band diagnostic Data activity indicator Da u IB diagnostic Carrier lock indicator indicator L locked U unlocked High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 56 Diagnostics Q The In Band Status fields are Field Description Mode The values displayed on the OSD are 64 QAM 64 OAM digital channel 256 OAM 256 OAM digital channel Carrier Indicates whether the in band receiver is locked to the carrier If a digital carrier is not present Lock it indicates the carrier is not locked OSD Front panel Description YES L Carrier locked NO U Carrier not locked PCR Lock Indicates whether the in band receiver is locked to the current program clock reference for a digital video service on the specified tuner If a digital carrier is not present it indicates the PCR is not locked Data Indicates whether data is being carried on the in band stream The indicators cover all packet processors regardless of the stream they are monitoring OSD Front panel Descr
4. Front and rear VIEWS ccccccccccceceeeceecne cece eeeeceeaeaeeeeeeeeececceaeeeeeeesesecueaeeeeeeseensesieeeeeeeess 1 PIQUE 2 Front panel rssi Anarai ia iaaa aiad aaia ei aaa E iaaa atana 6 Figure 3 Rear Panel nics sriaseincenenaivigiag eanhedtedapwadaacdesenansapnaa dyaesaateatpeaaguessnedieenp EEE ARAE AEE tee 8 Figure 4 Connecting the DCX to an HDTV single connection for video audio eee 16 Figure 5 Connecting the DCX to an HDTV separate VIdCO AUIO eee cceeeteceeeeseeeesteeees 18 Figure 6 Connecting the DCX to an A V receiver audio cceeececeeececeeeceeeeseeeeeseeeetteeeeneees 20 Figure 7 Connecting the DCX to a stereo TV SDTV ccecccccceescececsessececessseeecssseeeecsssaeesenteatens 21 Figure 8 Connecting the DCX to a standard definition TV SDTV and VCR DVD recorder 23 Figure 9 Connecting the DCX to an A V Receiver stereo TV SDTV stereo VCR eee 25 Figure 10 Sample data devices you can connect to the DCX3501 M o oo ceeeecceeesteeeeeseeees 26 Figure 11 Default User Settings Menu when no HDMI connection is in place c eee 29 Figure 12 Default User Settings Menu when an HDMI connection is in place cceeeeees 30 Figure 13 User Settings Menu Main Menu Screen ccccccccceeeececeeececeeeeeeseeseneeesneeecseenneees 31 Figure 14 Native Mode Settings MENU SCIEEN cceeecccceecececsseeeeecseeeeeeesseeeee
5. MOTOROLA Installation Manual DCX3501 M High Definition DVR 2011 Motorola Mobility Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings LLC OCAP CableCARDTM M CardTM and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories Inc HDMI the HDMI Logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC Dolby and the double D symbol are registered trademarks of Dolby Laboratories This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Rovi and is intend
6. High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 86 Diagnostics Connected Home This diagnostic displays the connectivity and status of the Connect Home Network AAA Scroll Up AAA AAA Scroll Up AAA Connected Home Status Connected Home Status RF Freq N A MOCA N A RF Freq N A MOCA N A RF Password RF Password Nodes Dev Ses Ver MAC IP Nodes Dev Ses Ver MAC IP Page 1 of 5 vvv Scroll Down vvv Page 2 of 5 AAA Scroll Up AAA Connected Home Status Connected Home Link Status RF Freq N A MOCA N A TX_Data Rate Between Nodes Mbps RF Password collecting Data N A Nodes Dev Ses Ver MAC IP To Node 1 3 3 4 From Node QO N A N A N A N A 1 N A N A N A N A 2 N A N A N A N A 3 N A N A N A N A 4 N A N A N A N A 5 N A N A N A N A N A 6 N A N A N A N A N A 7 N A N A N A N A N A Page 3 of 5 vvv Scroll Down vvv Page 4 of 5 8 Connected Home Link Status TxX_Data Rate Between Nodes Mbps Collecting Data N A To Node 5 6 7 From Node N A N A N A l N A N A N A 2 N A N A N A 3 N A N A N A 4 N A N A N A 5 teed N A N A 6 N A tetet N A 7 N A N A wut Page 5 of 5 vvv Scroll Down vvv High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 87 Diagnostics Q Field Description RF Freq Frequency on which the Connected Home network is communicating MoCA MoCA network status RF Password RF Password is use
7. Days 00 Hours SNR 00 0 dB 00 Mins 00 Seconds Upstream Channel Frequency N A IP Addresses Mode N A cable Modem 000 000 000 000 channel ID N A Set top Box 000 000 000 000 Power Level 000 dBmv Symbol Rate 0 000 MSym sec Page 1 of 3 vvv scroll Down vvv Page 2 of 3 vvv Scroll Down vvv The fields are DOCSIS Known MAC Addresses Page 3 of 3 Field Description DOCSIS Enabled For a DOC SIS enabled set top YES Otherwise NO Acquire DS Channel The DOCSIS downstream channel acquisition status e YES The downstream channel is acquired e NO The set top is acquiring the downstream channel e N A The value is invalid cannot be retrieved or DOCSIS is not enabled Obtain US The DOCSIS upstream channel descriptor UCD acquisition status Parameters e YES The UCD is acquired e NO The set top is acquiring the UCD or the downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled High Definition DVR DCX3501 M e Installation Manual 80 365 095 16528 x 2 Diagnostics Q Field Description Establish IP Displays whether the cable modem has acquired its IP address typically from a Connectivity Dynamic Host Configuration Protocol DHCP server e YES The IP address is acquired e NO The set top is acquiring its IP address e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain Displays whethe
8. Figure 27 Interactive status front panel GISPlay cee ceeceeceeeceeeceeeeeeceeeeeeeceesneeeeeeeeeeseesnsaeees 84 High Definition DVR DCX3501 M e Installation Manual viii 365 095 16528 x 2 Introduction Q Introduction This manual provides instructions for cable operator personnel to install the Motorola DCX3501 M All Digital High Definition Dual Tuner DVR Cable Set top This unit includes a high end processor expanded memory and enhanced graphics to support digital and on demand broadcast and interactive services It provides a full complement of interconnection options The DCX3501 M provides advanced capabilities including e Authorization and purchase of on demand programming e Dual High Definition HDTV decode of MPEG 2 MPEG 4 AVC H 264 and VC 1 e HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 e Surround sound audio through a variety of digital interconnection options e Dual tuner DVR functionality to pause and time shift live video and seamlessly record in conjunction with the Interactive Programming Guide IPG e DOCSIS 2 0 embedded Cable Modem with support for DSG e Ethernet and Universal Serial Bus USB 2 0 ports for future home networking applications e Adaptability to various software platforms As with all Motorola digital cable set tops the hardware features are enabled by core operating and third party application software DCX3501
9. Local Origination states whether the object is located locally on the set top High Definition DVR DCX3501 M e Installation Manual 70 365 095 16528 x 2 Diagnostics Q Memory Configuration This diagnostic displays the DCX3501 M memory configuration The information is updated when you display the diagnostic MEMORY CONFIGURATION SYSTEM RAM 768 MB FLASH 64 MB NVRAM N A There is no front panel display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and settings configured for the set top AUDIO VIDEO STATUS SPDIF DOLBY DIGITAL 3 2 LFE Dolby Volume OFF Audio Mute ON Video Mute MUTED Captions Detected N A N A Primary Lang Digital Subtitles status Enabled NO TSO Lang eng Enhanced N Rendered NO PiP Focus N A OUTPUT FORMAT N A INPUT SOURCE IB TUNER 1 ADP LOCK YES AUDIO MODE STEREO VP LOCK YES INPUT FORMAT 4 3 704x480i 30 High Definition DVR DCX3501 M e Installation Manual 71 365 095 16528 x 2 Diagnostics Field Description Indicates S PDIF Mode as set by application software S PDIF Output OSD Display Description N A Audio S PDIF mode is not applicable IEC
10. M CTE CM OUM IN Vim att K ST RO Re Figure 1 Front and rear views High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Introduction Q Features Tuners e Two all digital 1 GHz 54 to 1002 MHz video tuners e MPEG 2 Main Profile High Level High Definition e MPEG 4 H 264 AVC High Definition decode e One dedicated tuner for the DOCSIS high speed data services channel up to 1 GHz e One dedicated tuner for the out of band OOB control channel Standard Audio Video Features e ITU standard 64 256 OQAM FEC enhanced adaptive equalizer e DES based encryption DCIl via inserted CableCARD access control e Out of band data receiver 70 130 MHz 2 048 Mbps e Digital video scaling picture in graphics e Accelerated 2 D and 3 D graphics support in hardware e Macrovision copy protection e High Definition video output through e HDMI also compatible with DVI using an HDMI to DVI converter cable e Component video YPbPr e EEE 1394 e Standard Definition video output through e S Video e Baseband e RF e Audio output through e S PDIF coaxial and optical digital audio connections e One volume adjustable Baseband L R stereo analog audio connection Standard DVR Functionality DVR functionality integrated with the IPG enables subscribers to e Pause rewind fast forward or record live TV e Maintain a personal recorded program library and access it using the IPG e Select p
11. The Object information displayed for each object depends on the running environment If a download Information is not in progress the front panel displays the currently running environment and version Table number as shown in Figure 4 9 On the front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and front panel every five seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for the object is allocated LOADING Loading The Object is being loaded STARTING Enabling The Object is being started the constructor is running ENABLED Enabled The Object is running ENA NOT RUN Enabled_Not_ Runnable The Object is enabled but cannot run STOPPING Disabling The Object is being stopped the destructor is running DISABLED Disabled The Object has been disabled DIS NOT RUN Disabled_Not_ Runnable The Object is disabled and cannot run DELETING Deleting The Object is being deleted High Definition DVR DCX3501 M e Installation Manual 69 365 095 16528 x 2 Diagnostics Field Description POSTPONED Postponed The Object cannot run on the current system it will be enabled during the next boot CONNECTED Connect Connected to download PID awaiting data PEND CONNECT TryingToConnect Trying to connect ID The object identifier LO The
12. The rear panel contains a power input connectors for video audio and RF cabling data output and modem and data interface connectors Some connectors are not enabled and require the support of application software 6 8 10 11 121314 Figure 3 Rear panel Table 2 Rear panel connections 1 Cable In Connects to cable signal from the service provider 2 RF Out Ch 3 4 modulated audio video SDTV to TV or VCR 3 S Video Standard Definition TV SDTV connector 4 Digital Audio coaxial S PDIF Provides Dolby Digital 5 1 audio or PCM output 5 YPbPr Component video output HDTV 6 Video composite video SDTV output 7 Audio Audio L R outputs 8 eSATA External Serial ATA disk interface 9 HDMI HDTV audio and video connector Provides Dolby Digital Plus 7 1 audio 10 USB 2 0 High Speed peripheral device connection 11 Ethernet Network connection 12 IR Remote Input Connects to a remote control set top accessory cable Serves dual purpose as serial test connector service personnel only 13 IEEE 1394 Audio and HDTV video device connection US models only 14 External Power Supply Connector The availability of certain features is dependent upon application support High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Overview Q M Card The M Card is required to view cable television
13. a verbal description of each scene along with the program s normal dialogue The Subtitle and DVS Settings menu screen is illustrated and defined below Subtitle and DYS Settings Descriptive video service Is a secondary audio track that provides a description of the scene for the visually impaired nanist Subtitles Off On nowane angu Return to Main Menu gt gt gt Restore Default Subt DVS Settings Figure 17 Subtitle and DVS Settings Menu Screen High Definition DVR DCX3501 M e Installation Manual 43 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting Description Subtitles The Subtitles default setting is Off The options are used as follows e Off Subtitles are not rendered drawn by the DCX3501 M e On Subtitles are rendered drawn by the DCX3501 M if they are included within the program and in the language specified by the Language setting When the Subtitles option is set to On the Language selection option becomes selectable from the menu Language The Language setting is only available when the Subtitles option is set to On Otherwise this setting is disabled and no longer selectable in the menu The default language selection is English The options are used as follows e English Renders draws subtitles in the English language if they are included within the program e Spanish Renders draws subtitles in the Spanish language if
14. application and network infrastructure to operate Data Features In addition to high quality audio and video the DCX3501 M can deliver high speed data services such as Internet access e mail IP telephony e commerce and home banking Note Your DCX may be equipped with the interface connections illustrated but their functionality depends on the services offered by your service provider High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 26 Installation Q Operational Check for the Remote Control The operational check tests communication with the remote control Table 3 Operational check procedures Feature Testing Procedure Power on Press power on the remote control to turn on the DCX3501 M Tune to the output channel 3 or 4 if using the RF output Channel Scan through the channels using the channel or keys selection Tune to several channels by entering the channel number using the numeric keys Volume Press volume or on the remote control to increase the volume to its upper limit control lowest level and to a comfortable level Press mute to turn the sound off Press mute again to restore the sound If the DCX3501 M does not operate properly refer to the Troubleshooting section High Definition DVR DCX3501 M e Installation Manual 27 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Q Configuring the Audio Video and Closed
15. certain features is dependent upon application support High Definition DVR DCX3501 M e Installation Manual 6 365 095 16528 x 2 Overview Q Front Panel Format Button The Format button located on the front panel of the DCX3501 M allows you to quickly change the video output format on the component video YPbPr and HDMI outputs of the product The DCX3501 M is capable of providing the following video formats e High Definition 1080p 1920 x 1080 pixels over HDMI only e High Definition 1080i 1920 x 1080 pixels over HDMI and YPbPr e High Definition 720p 1280 x 720 pixels over HDMI and YPbPr e Enhanced Definition 480p 720 x 480 pixels over HDMI and YPbPr e Standard Definition 480i 720 x 480 pixels over HDMI and YPbPr The Format button is intended to allow you to select a video output format that is compatible with a connected display device Some televisions may not support all five video formats listed above The Format button provides an easy method for selecting an output format that is compatible with the television and can help you to restore video if you should lose the picture for any reason Operation The Format button is intended to complement the User Settings Menu see User Setting Status It is not intended to replace the User Settings Menu The User Settings Menu is the preferred method of optimizing the DCX3501 M to operate with the specific television If you cannot get a video display when the DCX35
16. e Installation Manual 365 095 16528 x 2 34 Configuring the Audio Video and Closed Caption Settings Native Mode Settings Screen The Native Mode Settings menu is used to configure the operation of the native mode feature on the DCX3501 M The DCX3501 M is capable of receiving and decoding a number of different digital video formats When operating in native mode the DCX3501 M will generate a video output format that most closely matches the broadcast video format For example if the DCX3501 M is configured to operate in native mode a channel broadcast in the 720p format will be output to the television in the 720p format while a channel broadcast in the 1080 format will be output to the television in the 1080i format When using the native mode feature of the DCX3501 M please exercise caution when selecting the formats from the checklist If a format is selected that is not compatible with the television there may be a loss of video whenever the DCX3501 M is tuned to a channel which is broadcast in that format If the television is connected to the DCX3501 M using an HDMI cable the DCX3501 M will automatically customize the checklist of supported formats as reported to it by the television If the television is connected to the DCX3501 M using Component Video YPbPr cables the checklist will need to be customized manually Note that at least one of the 1080p 1080i 720p 480p 480i formats must be selected from
17. graphics whenever you open a menu enable closed captions or scroll through a program grid On screen graphics are available for all DCX3501 M video outputs except IEEE 1394 High Definition DVR DCX3501 M e Installation Manual 46 365 095 16528 x 2 Diagnostics Q Diagnostics Diagnostics are displayed on the on screen display OSD and front panel display They confirm proper installation including e Checking error states and signal integrity e Identifying the cable terminal on the network e Verifying communications with the headend For the diagnostics described in this section e Allindicators are in decimal notation unless otherwise noted e Allsignal level and quality indicators use a 1 to 100 scale unless otherwise noted e All sample displays are illustrative actual data may differ from the examples Using the Diagnostics To use the diagnostics 1 Ensure that the DCX3501 M is installed with the Thin Client software and that it is connected to an AC outlet 2 Ensure the set top is powered on 3 Press power to put the set top in stand by mode Within two 2 seconds press select to enable the diagnostic mode 4 The Diagnostics main menu is displayed on the OSD and d01 is displayed on the front panel dD i You can use the following keys to navigate the diagnostics menus e Press channel A channel cursor A or cursor W to select d01 through E e Press cursor lt cursor gt select
18. of the Front Panel 3 When the desired new frequency has been selected press the SELECT key to start the search The manual frequency search will last up to 40 seconds As the DCX3501 M searches the frequency being searched for will flash on the Front Panel On the OSD the MAN FREQ line of text will be cleared the HUNT MODE will display FIX to indicate a search on a fixed frequency and the OOB FREQ field will change to the frequency being searched for High Definition DVR DCX3501 M e Installation Manual 54 365 095 16528 x 2 Diagnostics 4 Ifthe frequency is found with the proper EMM Provider ID then the Front Panel will display the normal OOB receiver status The OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel will display hunt after a cold reset from the front panel This indicates that the product is in a Round Robin Hunt Mode Hunt will continue to be displayed until the proper stream is detected High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 55 Diagnostics Q In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every five seconds IN BAND STATUS IN BAND TUNER 1
19. or enter to execute the selected diagnostic e Select E from the main menu or press power to exit High Definition DVR DCX3501 M e Installation Manual 47 365 095 16528 x 2 Diagnostics Q General Status This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed DIAGNOSTICS GENERAL STATUS PURCHASE POLL STATUS OOB STATUS INBAND STATUS UNIT ADDRESS SECURITY CURRENT CHANNEL STATUS UPSTREAM STATUS CODE MODULES MEMORY CONFIG AUDIO VIDEO STATUS INTERFACE PORT STATUS USER SETTING STATUS DVR HDD STATUS DOCSIS STATUS APPLICATION SPECIFIC INFORMATION INTERACTIVE STATUS CONNECTED HOME KEYPAD LED EXIT GENERAL STATUS ERROR EPOO CONNECTED DES PLATFORM ID 0x0812 MAPPED PLATFORMID 0x0812 FAMILY ID 0x001D MODEL ID OxeECcO4 REMOD CHANNEL 0 SETTOP LOCAL TIME Nov 04 2010 14 20 15 OST ACTIVE NO TIME ZONE GMT 05 00 DST ENTRY TIME Apr 03 2011 07 00 00 GMT DST EXIT TIME Oct 30 2011 06 00 00 GMT CURRENT GPS TIME Nov 04 2010 19 20 15 COUNTRY CODE USA 1 UNITED STATES TOTAL RUN TIME 4H 50M STANDBY TIME 1 LOW POWER TIME O Figure 19 Example General Status display no error High Definition DVR DCX3501 M e Installation Manual 48 365 095 16528 x 2 Diagnostics Q epenn Environment code Error code The General Status ficius ais Field Description Error Error codes display on
20. programs previously recorded programs on the DVR or interactive on demand programs The M Card should not be removed High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Installation Q Installation Before you move or change components on the subscriber s entertainment system e Review the installation instructions e Determine if you are connecting to a standard analog NTSC TV supporting an RF input a composite baseband video input or an S Video input or a High Definition TV supporting component video input HDMI input or an IEEE 1394 input e Determine if the subscriber has other equipment to be connected to the terminal home theater or A V receiver VCR etc e Verify that you have the necessary cables and other required items e lf the terminal was previously used clear its hard drive before installing it at a new subscriber location Cold Reset Procedure This section describes the two Front Panel Cold Reset procedures for Motorola s DCX3501 M set top The front panel cold reset is generally used by operational and field personnel to accomplish the following e Restore the set top to a known state e Clear channel maps and application settings e Remove application and software objects above the platform code e Clear the Out of Band OOB Last Known Carrier LKC and force the units to hunt for a new OOB control channel Front Panel Cold Reset Method 1 1 Remove the DCX fr
21. the LED and OSD when an error occurs If multiple errors occur the last recorded error is displayed Error Code Description EPOO No error EP01 Not connected EPO3 DRAM error EP04 SRAM error EP07 ROM verification failure EP08 RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected State A DCX operations connect or disconnect message determines whether the DCX3501 M is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model in hexadecimal Remod Chan The interface to the subscriber TV channel 3 or 4 in the USA Set top Local Time The current time setting on set top DST Active Daylight Saving Time Yes indicates the DST is active No indicates the DST is disabled High Definition DVR DCX3501 M e Installation Manual 49 365 095 16528 x 2 Diagnostics Q Field Description Time Zone Time Zone is selected on the set top DST Entry Time The Date and Time the set top will begin Daylight Savings Time DST Exit Time The Date and Time the set top will end Daylight Savings Time Current GPS Time The current OOB time displayed in global positioning s
22. they are included within the program e French Renders draws subtitles in the French language if they are included within the program e Portuguese Renders draws subtitles in the Portuguese language if they are included within the program Note The DCX3501 M is not capable of translating subtitles from one language into another language For example if French subtitles are included with the program the DCX3501 M cannot translate them to into Portuguese if the Language option has been set to Portuguese The DCX3501 M can only display subtitles in the language s that have been included within the program Descriptive Video Service The Descriptive Video Service default setting is Off The options are used as follows e Off The DVS audio track is not played by the DCX3501 M e On The DVS audio track is played by the DCX3501 M if it is included within the program Note If the DVS setting is disabled and not selectable from the menu the software installed on the DCX3501 M is not capable of supporting the DVS feature Return To Main Menu Selecting this option will return you to the User Settings Menu main screen Restore Default To reset all of the Subtitle and DVS settings to their default values navigate to Subt DVS this option and press the gt key Settings High Definition DVR DCX3501 M e Installation Manual 44 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Setting
23. to fill the screen see the TV manual for information about stretching 4 3 video e f the DCX3501 M is connected to a widescreen TV verify that the TV TYPE is set to 16 9 in the User Settings menu Many HD programs are broadcast in pillar box format with black bars to the left and right of the picture These programs are broadcast in 16 9 HD formats even though the video is not 16 9 There are black bars above and below the picture All 4 3 HDTVs display HD programs in letterbox format black bars above and below the picture because of the shape of the display screen e Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most standard screen TVs to display a full screen picture when the DCX3501 M is tuned to a 4 3 program e Set the TV TYPE to 4 3 Pan Scan This enables the DCX3501 M to remove the black bars above and below the picture when possible Some SD programs are broadcast in the letterbox format with black bars above and below the picture Some widescreen TVs offer a zoom feature that may be High Definition DVR DCX3501 M e Installation Manual 90 365 095 16528 x 2 Troubleshooting Q able to remove the black bars see the TV manual for information about zooming 4 3 video There are black bars on all four sides of the picture This may occur on a 4 3 TV if the 4 3 OVERRIDE setting is OFF To set 4 3 SD programming to fill the screen depending on the capabilities of the T
24. 01 M is connected to the television via component video or HDMI cables use the Format button to select a video output format that results in a viewable picture on the display screen Once a viewable picture is available please use the User Settings Menu to optimize the DCX3501 M display settings for the specific television Video Format Indicators Front Panel Display The front panel display of the DCX3501 M is equipped with five indicators to the right hand side of the display that are used to indicate the currently selected video output format on the component video YPbPr and HDMI outputs The indicators represent 1080p 1080i 720p 480p and 480i video output formats As the Format button is pressed the front panel format indicators will change to illuminate the currently selected video output format in use by the DCX3501 M on these outputs Note however that the component video YPbPr output will be set to 480i whenever the HDMI output is set to 1080p Note There are some scenarios where the DCX set top does not change the video output format if the Format button is pressed In these instances the DCX3501 M will flash the currently illuminated video format indicator on the front panel display If this should occur please use the User Settings Menu to make further changes to the video output settings of the DCX3501 M set top High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Overview Q Rear Panel
25. 20x1080P_24 16 9 1920x1080P_30 16 9 1920x1080P_60 16 9 AUDIO DOLBY RATE 48KHZ Page 1 of 4 vvv scroll Down vvv vw Scroll Down vw Page 2 of 4 AAA Scroll Up AAA INTERFACE PORT STATUS 1394 ACTIVE PORTS DATA XMISSION SC IMPLEMENTATION COPY CONTROL CYCLE MASTER NODE IRM NODE ROOT NODE LOOP DETECTED EUI 64 SONNERIES ee 0l Ox 3C754AQOFEADD400 N A N A MPEG4 PASSTHROUGH Page 3 of 4 0 NOT ACTIVE NO Copy Free YES YES YES NO 0x3C754A00FEADD400 Enable vvv Scroll Down vv AAA Scroll Up AAA INTERFACE PORT STATUS USB DEVICES NO DEVICES Page 4 of 4 High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 75 Diagnostics The Interface Status fields are Field Description DOCSIS Tuner amp Xmitter Indicates if enabled indicates if active 1394 I O Device Indicates if enabled indicates if active USB I O Device Indicates if enabled indicates if active Ethernet Device Indicates if enabled indicates if active Parallel Port Indicates if enabled indicates if active IR Xmit Indicates if enabled indicates if active Hard Drive Status Indicates if enabled indicates if active Smart Card Indicates if enabled indicates if active HDMI Port If a device is connected to the HDMI port only the following diagnostics display to help troubleshoot the HDMI i
26. 3501 M e Installation Manual ii 365 095 16528 x 2 Safety amp Regulatory Information FCC Declaration Of Conformity Motorola Mobility 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares that the DCX 3400 set top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device Canada Industry Canada IC This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance High Definition DVR DCX3501 M e Installation Manual iii 365 095 16528 x 2 Software License Software License IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU USE ANY SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM EACH SHALL BE REFE
27. 3501 M offers the following video outputs Component HDTV YPbPr and SDTV The YPbPr output providing three component analog video signals to the TV is the most widely supported HD video connection HDMI or IEEE HDTV HDMI and IEEE 1394 provide higher quality digital HD video signals than 1394 and component video signals If the TV has an HDMI or a DVI input use the SDTV HDMI output instead of the IEEE 1394 output HDMI and IEEE 1394 are video and audio connections If you use HDMI or IEEE 1394 no separate audio connection to the TV is required HDMI is compatible with DVI If the TV has a DVI input you can use an HDMI to DVI converter cable or adapter to connect the DVI equipped TV to the HDMI equipped DCX3501 M If you use the IEEE 1394 connection the subscriber will be unable to see on screen graphics such as the EPG S Video SDTV If the TV has an S Video input use S Video S Video is the highest quality only Standard Definition video output on the DCX3501 M Video SDTV If the TV does not have an S Video input use the composite video video composite only output RF SDTV If the TV only has a coaxial RF input connect it to the DCX3501 M RF out only connector High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Installation Q Audio Connection Options When connecting to a home theater receiver depending on its inputs you can use the following DCX3501 M audio outputs
28. 8 x 2 38 Configuring the Audio Video and Closed Caption Settings Setting Description HDMI DVI Mode The HDMI DVI Mode setting allows you to optimize the HDMI output to work with both DVI equipped televisions and HDMl equipped televisions By default this option is set to HDMI The options are used as follows e HDMIl Optimized to work with an HDMI television or home theater receiver e DVI Optimized to work with a DVI television or display device connected via an HDMI to DVI adapter Color Space The Color Space setting allows you to adjust the color space used by the DCX3501 M to generate the video signals on the HDMI output By default this option is set to YCC 4 4 4 The options are used as follows e YCC 4 4 4 Generates video signals within the YCC color space e RGB Generates video signals within the RGB color space Note Adjusting these settings could result in a loss of video Only a professional installer or someone with a good working knowledge of the color spaces supported by the TV should change this setting Audio Output The Audio Output setting allows you to specify the digital audio format delivered over the HDMI output by the DCX3501 M Options include Auto L PCM and Pass Through By default the Auto option is selected The options are used as follows e Auto Provides the digital audio format specified by the connected device TV or home theater receiver when that device was first conne
29. 958PCM PCM audio selected Dolby Digital Dolby Digital uses the following speaker selections 1 0 Right front or left front 2 0 Right front and left front 3 0 Right front and left front and center 2 1 Right front and left front and right rear or left rear 3 1 Right front and left front and center and right rear or left rear 2 2 Right front and left front and right rear and left rear 3 2 Right front and left front and center and right rear and left rear LFE Low Frequency Effect The LFE indicates if the nomenclature low frequency effects are available in the Dolby Digital audio stream as indicated if the 0 1 is present in the Dolby Digital 5 1 nomenclature for example Dolby Digital 5 1 surround Valid values include OSD Display Description 0 LFE is not available 1 LFE is available i e Dolby Digital 5 1 surround Dolby Volume Indicates if Dolby Volume is turned on or off Audio Video The Audio and Video Mute Status indicates if the audio and or video have been muted Mute by the software The audio mute is either On or Off The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying On or Off followed by the mute method Methods include OSD Display Description UNMUTED Displayed if the mute method is not selected MUTE to STILL Displayed if the mute method includes stopping video and presen
30. A V receiver audio Note Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs Note This connection method does not support HDTV For information see Connecting HDTV Separate Video Audio Connections in this section High Definition DVR DCX3501 M e Installation Manual 20 365 095 16528 x 2 Installation Q Connecting a Standard Definition TV SDTV 1 Connect the stereo audio cable to the audio and r connectors on the DCX3501 M series set top and the audio left and audio right connectors on the SDTV 2 Connect a video cable to the video out connector on the DCX3501 M series set top and the input video on the TV or an S video cable to the s video connectors on the DCX set top and the TV Note These video connection methods do not support HD video If you have an HDTV see Connecting HDTV Separate Video Audio Connections __Choose__ 6 __Choose__ one one L R audio S Video Video RF audio video composite coax DCX3501 M A L A a al Cable in 2 Alternate lt lt gt Alternate eaccecePieccescccsesccsceceseseses Figure 7 Connecting the DCX to a stereo TV SDTV Note S Video and Composite video require separate audio connections Note Only 1 video connection and 1 audio connection is required Note Solid lines indicate optimum connections Note If t
31. CX3501 M cannot convert any other broadcast format to the 1080p30 video format 1080p30 is a high definition video image with 1920 x 1080 pixels progressive scanning and a frame rate of 30 frames per second This option is only available if the DCX3501 M is connected to an HDMI display device If no HDMI connection is detected this option is disabled and no longer selectable in the menu Note The Component Video YPbPr output delivers 480i video whenever the HDMI output is delivering 1080p30 video 1080p24 High Definition Generates 1080p24 video on the HDMI output if the program is broadcast in 1080p24 format The DCX3501 M cannot convert any other broadcast format to the 1080p24 video format 1080p24 is a high definition video image with 1920 x 1080 pixels progressive scanning and a frame rate of 24 frames per second This option is only available if the DCX3501 M is connected to an HDMI display device If no HDMI connection is detected this option is disabled and no longer selectable in the menu Note The Component Video YPbPr output delivers 480i video whenever the HDMI output is delivering 1080p24 video 1080i High Definition Generates 1080i video on both the HDMI and Component Video YPbPr outputs if the program is broadcast in 1080i format The DCX3501 M can also convert any other broadcast format to the 1080i video format 1080i is a high definition video image with 1920 x 1080 pixels interlaced sc
32. Caption Settings The following describes how to configure the audio for HDMI connections SD and HD video settings and closed caption settings for the DCX3501 M Before you adjust the output settings e Connect the DCX3501 M to other home entertainment devices e Plug the DCX3501 M into an AC power outlet e Initialize the DCX3501 M and authorize services e Turn the TV on Note When using an HDMI connection between the DCX3501 M and the television be sure to have the cable connected and the TV powered on before adjusting the video settings Motorola recommends using HDMI cables less than 20 meters 65 long User Settings Menu Main Screen To configure the DCX3501 M settings on the main User Settings menu screen first power off the DCX3501 M using either the remote control or the Power button and then press the MENU key on the remote control If the TV is on the on screen User Settings menu lists the DCX3501 M settings that can be adjusted High Definition DVR DCX3501 M e Installation Manual 28 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings If no HDMI device is connected to the DCX3501 M the default User Settings menu appears as follows User Settings Menu TY Type 16 9 YPbPr Output 1080i 4 3 Override 480i Closed Captions Disabled SOU Subtitle and DVS Settings gt gt gt Advanced Audio Video Settings gt gt gt Front Panel Brightness Normal Restore All De
33. Features e Messaging capabilities e Digital diagnostics e Full feature access from front panel using a four digit seven segment LED display High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Introduction Q If You Need Help If you need assistance while working with the DCX3501 M contact the Motorola Technical Response Center TRC e Inside the U S 1 888 944 HELP 1 888 944 4357 e Outside the U S 1 847 725 4011 e Motorola Online http ousinessonline motorola com The TRC is on call 24 hours a day 7 days a week In addition Motorola Online offers a searchable solutions database technical documentation and low priority issue creation and tracking For specific toll free numbers when calling from outside the United States please refer to the product manual or our web page High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Introduction Q Calling for Repairs If a Motorola set top requires repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repai
34. HDMI Settings option is disabled and no longer selectable in the menu Closed Captions The Closed Captions setting turns closed captions off or on When this option is set to Disabled the DCX3501 M does not render draw closed captions on any video output When this option is set to Enabled the DCX3501 M will render draw closed captions on all video outputs if closed captions are included within the program By default the Disabled option is selected High Definition DVR DCX3501 M e Installation Manual 33 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting Description Additional The Additional Closed Caption Settings option allows you to customize the Closed style and appearance of closed captions Caption Selecting this option will present a new menu screen with settings specific to Settings closed captions including font style color and size These settings are discussed in more detail below The Additional Closed Caption Settings option is only available when the Closed Captions setting is set to Enabled Otherwise the Additional Closed Caption Settings option is disabled and no longer selectable in the menu Subtitle and The Subtitle and DVS Settings option allows you to customize the operation DVS Settings of the subtitle and descriptive video service features Selecting the Subtitle and DVS Settings option will present a new menu screen with settings speci
35. Hard Drive Status This three page diagnostic displays the DVR and hard drive status DVR Hard Drive Status OVR Status Enabled True Stream Indexer ver 133 Content Record ver 7 Encoder Number Type Quality ENCODER NOT INSTALLED Drive Record Capacity Remaining IDEO 485056577536 B TOEL 487984201728 B VV _Scro wn VYY Hard Orive Status Hard Orive Status Number of Installed Drives Number of Installed Drives 2 Orive 1 INTERNAL Drive 2 EXTERNAL Model Number T3500414cs Model Number ST3500321cs Device ID P Device ID P Type IDE Type IDE Total Size 500 GB Used Total Size 500 GB Used system 441344 B system 379904 B GPFS 1484800 8 GPFS 239616 B DVR Content 3007418368 B OVR Content 15794176 8 DVR Index 15239168 B OVR Index 231424 B State Active State Active Temp 108F 42C Max Temp LO8F 42 2c Temp 108F 42C Max Temp 108F Over Temp No Count 0 Over Temp No Count 0 High Definition DVR DCX3501 M e Installation Manual 77 365 095 16528 x 2 Diagnostics The DVR Hard Drive Status fields are Field Description Enabled Indicates whether the DVR is enabled based on the DCX3501 M Connected State CONNECTED or DISCONNECTED and resource availability resource authorized hard disk installed and functional OSD Front panel Description True En DVR enabled Front Panel OSD Description False Un DVR disabled Stream Indexer The stream indexer version number without lead
36. Override 480i 480p Off Stretch Closed Captions Disabled Enabled ro ya ae ml AANT a een Catti Additional Close aption Settir Subtitle and DVS Settings gt gt gt Advanced Audio Video Settings gt gt gt Front Panel Brightness Normal Low Off High Restore All Defaults Menu Version 3 3 Figure 13 User Settings Menu Main Menu Screen High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 31 Configuring the Audio Video and Closed Caption Settings Setting Description TV Type The TV Type setting allows you to specify the style of television connected to the DCX3501 M Options include 16 9 4 3 Letterbox and 4 3 Pan Scan By default the 16 9 option is selected The options are used as follows e 16 9 indicates that a widescreen television is connected to the DCX3501 M e 4 3 Letterbox indicates that a standard screen television is connected to the DCX3501 M and that widescreen programs should be scaled to fit the screen with black bars above and below the picture e 4 3 Pan Scan indicates that a standard screen television is connected to the DCX3501 M and that widescreen programs should be cropped so that the picture fills the entire screen HDMI YPbPr The HDMI YPbPr Output setting allows you to select the video format of the Output HDMI and or Component Video YPbPr outputs e For ALL programs when the 4 3 Override setting is set to either Off or Stretch e For ONLY w
37. RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Mobility Inc 101 Tournament Drive Horsham PA 19044 High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Contents Q Contents Safety amp Regulatory Information cccccecccceeecceeeeecceceeeesseeeeesseeeseeseeeeeeesneaeeeeseeaeseesseaeeeenees i Software Licenses issiria iniaa anaiei E acanciceseslasbesnesseteadesexbenaaecdtvadelasyocoiapfieadedsasecaeseussnsnanece iv GOnNtentS aicise aiir aiaa EEr aaa EARE E EEr a E EEEE aE E E EEE EE EEEa E EaP seedebexseeevecsevsele vi ee T A E A E A E T viii E A A E E E E viii Introductio M siidine eenn aE aA caccthaddeavacadecdutanscisateanceduteadtusnedsdeacuhadecessetiansneels 1 Feature Srii a a a a ia aiaa ip oaiae 2 EE E E E E A AE E A A A E S A E 2 Standard Audio Video Features tacci 6 1 cain ceseladendaasidi Meintaadasoncteedipdedaaehlit A EE EPEETAN 2 Standard DYR Functionality eenn EAEN EEEE 2 Standard Data FAtures ili s2cc vcciwsndeacedecescenntduanadencesvetutwsadangetescemendeas obeandedebettuananfatenessstdeaistenteres 3 Standard Miscellaneous Features cccccccccccccccssesceecceeceeseseeeeceececcessseeeeeeccecsestsateeeeee
38. RRED TO IN THIS LICENSE AS A RECEIVER BY USING THE RECEIVER AND OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT USE THE SOFTWARE AND II RETURN THE RECEIVER AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its third party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the
39. SNR 21 1 dB GOOD AGC 23 GOOD EMM PROVIDER ID 0x0001 EMM PID 0x1503 NETWORK PID 0x0777 HUNT MODE Hunted LKC 075 25 MHz Figure 21 Front panel display for the OOB diagnostic Data activity EMM data activity indicator indicator OOB Carrier lock indicator diagnostic L locked U unlocked indicator High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 52 Diagnostics The Out of Band Status fields are Field Description OOB Frequency Indicates the OOB tuner center frequency from 70 to 130 MHz Carrier Lock Indicates whether the OOB receiver is locked to the carrier OSD Front panel Description YES L Carrier locked NO U Carrier unlocked Data Indicates whether data is being carried by the OOB and EMM traffic which is tracked separately OSD Front panel Description YES On OOB data detected within the last 5 seconds NO Off OOB data not detected within the last 5 seconds EMM Data Indicates whether EMM data is being carried on the OOB stream OSD Front panel Description YES On EMM data detected within the last 5 seconds NO Off EMM data not detected within the last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid AGC v
40. V set 4 3 OVERRIDE to 480i or 480p This may occur on a 16 9 TV if the active video for an SD broadcast is in letterbox format To confirm wait for a commercial or look for a graphic such as a network logo If the commercial fills the screen from top to bottom or the graphic appears below the active video the program is being letterooxed by the broadcaster You can minimize this by activating the zoom feature on the TV A broadcast may include black bars on either side of a widescreen broadcast This is called a hybrid aspect ratio and results in a black border around the video on a 4 3 TV Because this is part of the broadcast the DCX3501 M cannot correct the video You may be able to minimize the border using the zoom feature on the TV Colors do not appear correctly Be sure to match up each signal to the same YPbPr connection on the TV Otherwise colors will not appear correctly on the TV The DCX3501 M is making a humming noise The DCX3501 M includes an integrated hard drive and a fan for cooling During normal operation the DCX3501 M emits a low humming noise similar to a personal computer The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the DCX3501 M Please note the hard drive will stay on even when the DCX3501 M is turned off standby High Definition DVR DCX3501 M e Installation Manual 91 365 095 16528 x 2 MOTOROLA Motorola M
41. YPbPr Output in the User Settings Menu Note 3 Most new HDTVs have at least one HDMI input and can support the 1080p60 format The DCX3501 M is designed to provide excellent video quality when converting any program to the 1080p60 video format If your television supports 1080p60 video input it is highly recommended to adjust the HDMI YPbPr Output setting to the 1080p60 setting High Definition DVR DCX3501 M e Installation Manual 32 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting 4 3 Override Description The 4 3 Override setting allows you to select the video output format of the DCX3501 M when it is tuned to a Standard Definition program or playing back a Standard Definition program from the DVR Options include 480i 480p Stretch and Off By default the 480i option is selected The options are used as follows e 480i Presents Standard Definition programs in the Standard Definition 480i format 720 x 480 pixels e 480p Presents Standard Definition programs in the Enhanced Definition 480p format 720 x 480 pixels e Stretch Stretches all Standard Definition programs to a widescreen 16 9 aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type setting is 16 9 e Off Creates a widescreen version of a Standard Definition program by adding black bars to the left a
42. alue AGC When carrier lock has been established displays an estimate of the AGC as a percentage with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid AGC value EMM Provider ID Displays the conditional access stream for the DCX3501 M in hexadecimal EMM PID Displays the packet identifier PID stream the DCX3501 M tunes to for EMM data in hexadecimal High Definition DVR DCX3501 M e Installation Manual 53 365 095 16528 x 2 Diagnostics Q Field Description Network PID Displays the network PID to which the DCX3501 M is tuned to receive network messages in hexadecimal Hunt Mode The hunt mode includes Hunted None Round Robin RR Search SRCH Fixed Frequency FIX or EMM Provider ID EMM LKC The last known carrier is the last valid OOB frequency displayed in MHz and ranges from 70 to 130 MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 LKC will remain blank during hunting if a valid carrier has not been found and will be populated once a valid OOB is found Agile OOB Tuner Hunting An OOB frequency can be selected manually by pressing the Menu button while in the OOB Status diagnostics screen To exit this mode press the Menu button a second time or press the Power button If the set top is in the process of hunting for an OOB frequency contr
43. anning and a frame rate of 30 frames per second 720p High Definition Generates 720p video on both the HDMI and Component Video YPbPr outputs if the program is broadcast in 720p format The DCX3501 M can also convert any other broadcast format to the 720p video format 720p is a high definition video image with 1280 x 720 pixels progressive scanning and a frame rate of 60 frames per second 480p Generates 480p video on both the HDMI and Component Video YPbPr Enhanced outputs if the program is broadcast in 480p format The DCX3501 M can also Definition convert any other broadcast format to the 480p video format High Definition DVR DCX3501 M e Installation Manual 36 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting Description 480p is an enhanced definition video image with 720 x 480 pixels progressive scanning and a frame rate of 60 frames per second 480i Standard Definition Generates 480i video on both the HDMI and Component Video YPbPr outputs if the program is broadcast in 480i format The DCX3501 M can also convert any other broadcast format to the 480i video format 480i is a standard definition video image with 720 x 480 pixels interlaced scanning and a frame rate of 30 frames per second Restore Default Native Settings Selecting this option will restore the checklist of video formats to its default configuration Use this option if a
44. at that unit is powered on Unplug the power cord from the DCX3501 M s AC outlet plug it back it in and then press the POWER button It is recommended to use an unswitched outlet if possible e Press the POWER button on the DCX3501 M s front panel instead of the remote The remote control Verify that the remote control is in Cable mode does not work Verify that there are no obstructions between the remote control and the DCX3501 M Aim the remote control directly at the DCX3501 M front panel not the TV or VCR The angle between the remote control and the DCX3501 M may be too large Stand in front of the DCX3501 M and not too far to either side e Press and release operation keys one at a time firmly and deliberately e Try changing channels using the buttons on the DCX3501 M front panel e Check the batteries in the remote control Install new batteries if needed There is no audio Verify that the mute button on the DCX3501 M or the remote control has not been when viewing cable pressed Press mute on the remote control to restore sound channels e f the DCX3501 M audio output is connected to the TV verify that the mute button on the TV has not been pressed e f the DCX3501 M audio output is connected to a home theater receiver verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed e Verify that you have the correct cables for the audio connections e Ve
45. ate The hard drive state e Standby The hard drive is working normally but is at rest the State returns to Active any time disc access is necessary e Active The hard drive is accessing data e Failed The hard drive hardware has failed Temp F For an internal hard drive only its temperature in degrees F Max Temp For an internal hard drive only its maximum temperature in degrees F Over Temp Indicates whether the drive is excessively hot e Yes The internal drive temperature exceeds 140 F 60 C The LED Over Temp Indicator is on and remains lit until the next over temp sample is taken at least once an hour e No There is no over temp problem Count The cumulative number of times that the hard drive temperature has been measured over 60 C with the temperature checked at least once an hour High Definition DVR DCX3501 M e Installation Manual 79 365 095 16528 x 2 Diagnostics DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem eCM DOCSIS STATUS DOCSIS AAA Scroll Up AANI MAC addresses e He crane WA Cable Moden 00 00 00 00 00 00 Obtain US Parameters N A Set top Box 00 00 00 00 00 00 Establish IP Connectivity N A Downstream Channel Obtain Configuration File N A carrier Lock N A ecM Registered N A Frequency N A Network Access N A LKC N A Initialize BPI N A Mode N A System UP Time Power Level 000 dBmv 000
46. ber is displayed on the Unit Address diagnostic screen MAC Addresses The MAC addresses are stored in protected flash and displayed in hexadecimal High Definition DVR DCX3501 M e Installation Manual 59 365 095 16528 x 2 Diagnostics Separable Security This diagnostic displays information on the inserted M CARD and CableCARD Interface with the DCX Separable Security AAA Scroll Up AAA CARD Interface GOOD CablecARD ID 000 045 272 214 3 Host ID 044 026 972 168 2 Data ID 274 297 661 92 Validation VALID Pairing Rpt Method MMI MSO Phone Number UNKNOWN CablecARD Object Name Mcb card Object Ver 5 23 Manufacturer 0x0000 HW Version 0537971002 Boot Version 03 25 2nd Version 03 31 Serial Number MALO38FAG326 MAC Address 3c 75 4A DO 48 8D Page 2 of 2 High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 60 Diagnostics Q Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD It will indicate Good if no errors are detected Error if there is an error establishing the CableCARD interface or Unsupported CARD if the inserted CableCARD is not an M CARD CableCARD ID The unique identifier provided by the CableCARD Host ID The unique identifier in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validatio
47. cted to the DCX3501 M e L PCM Provides all audio in the Linear Pulse Code Modulation digital audio format The L PCM format is widely supported by most HDMI televisions and home theater receivers e Pass Through Provides the same digital audio format on the HDMI output as is provided with the program being viewed at that time For example if the program has a Dolby Digital soundtrack the DCX3501 M will pass the Dolby Digital audio to the HDMI output This option is most useful when connecting the DCX3501 M to a home theater receiver that has HDMI switching capability Note Adjusting these settings could result in a loss of audio Only a professional installer or someone with a good working knowledge of the digital audio formats supported by the TV and or home theater receiver should change this setting Lip Sync The Lip Syne setting allows you to adjust the amount of time the audio signal is delayed with respect to the video signal on the HDMI output Some HDMI televisions and home theater receivers add an extra delay to the video signal during processing which can produce an effect where the audio noticeably leads the video By default this option is set to Auto The options are used as follows e Auto Automatically delays the audio signal on the HDMI output by the amount of time requested by the connected HDMI device e Manual Delays the audio signal on the HDMI output by the amount of time selected for the Lip Sync D
48. d Description rde RUN_WAIT_DC_OR_C The DCX3501 M is in the interactive state and waiting for the default configuration or the contention channel list messages RUNNING Interactive state is running sending idle messages and waiting for any prepare for poll or MAC messages RUN_STOPPED The interactive run state has stopped and DCX3501 M is waiting for status or a transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort Cntr This counter increments every time the MAC layer reaches the cell abort count limit It is reset by the successful upstream transmission of a cell for example when the DCX3501 M receives an ACK If the counter reaches the MAC abort count limit the DCX3501 M assumes the MAC layer is unavailable due to noise congestion or some other problem The DCX3501 M stops transmitting data upstream reports an error to the calling function and attempts to re enter the network using the initialization process 0000 is displayed as the default or the MAC Abort CNTR is unconfigured or unknown Socket Port State The socket mode and activity UNUSED The socket is not being used OPENED The socket is open READY The socket is ready to send or receive RECEIVING The socket is receiving data from the application server SENDING The socket is sending data to the application server UNKNOWN The socket state is invalid or unknown
49. d captions The default setting is Auto Available options include Auto Standard Large or Small Font Style Sets the font style used for rendering drawing closed captions The default setting is Auto Available options include Auto Mono Serif Proportion Serif Mono No Serif Proportion No Serif Casual Cursive or Small Capitals Font Color Sets the font color used for rendering drawing closed captions The default setting is Auto Available options include Auto White Black Red Green Blue Yellow Magenta or Cyan Font Opacity Sets the opacity used for rendering drawing closed captions The default setting is Auto Available options include Auto Transparent Translucent Solid or Flashing Font Edge Type Sets the edge appearance used for rendering drawing closed captions Available options include Auto None Raised Depressed Uniform Left Shadowed or Right Shadowed The default setting is Auto Font Edge Color Sets the edge color used for rendering drawing closed captions Available options include Auto White Black Red Green Blue Yellow Magenta or Cyan The default setting is Auto Background Color Sets the background color used for rendering drawing closed captions The default setting is Auto Available options include Auto White Black Red Green Blue Yellow Magenta or Cyan Background Sets the background opacity used for rendering drawing closed captions T
50. d when the MoCA network has privacy enabled Nodes Node number for each member of network Dev Ses Ver Number of active content sessions running on each member of network MAC IP Hardware and Network addresses for each member of the network Collecting Displays whether data collecting is taking place on the network Data To Node Nodes currently sending data over the network From Node Nodes currently receiving data over the network Keypad Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front panel keypad Each highlighted character corresponds with a front panel key press KEY PAD LED TEST EZS 028 MPrRSG amp High Definition DVR DCX3501 M e Installation Manual 88 365 095 16528 x 2 Troubleshooting Troubleshooting Troubleshooting guidelines follow If problems still occur after performing the diagnostics call the TRC for assistance as described in the Introduction Problem Possible Solution The DCX3501 M will The DCX3501 M may have received a software update and may not power on not power on while the new software is being installed Try again in a few minutes e Verify that the AC power cord is connected to the DCX3501 M and an AC outlet Unplug the DCX3501 M from the AC outlet plug it back in and then press the POWER button e f the DCX3501 M is connected to a switched outlet on another unit verify th
51. dicate optimum connections Note Optional HDMI connection to A V Receiver shown but not required High Definition DVR DCX3501 M e Installation Manual 16 365 095 16528 x 2 Installation Q Connecting HDTV Separate Video Audio Connections Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set top DVI If the TV has a DVI input use the DVI connection for the video e Connect a HDMI to DVI adapter or cable to the HDMI out connector on the DCX set top and the dvi hdtv connector on the TV Note A DVI connection supports only the video connection between the DCX set top and the HDTV To connect your audio connections with your TV speakers go to the Audio section below To connect the audio connections for an A V receiver go to Connecting the DCX Set top to an A V Receiver Audio Component Video YPbPr Connect the component video cables to the Y Pb and Pr connectors on the HDTV and DCX set top Note This connection supports only the High Definition video connection between the DCX set top and the HDTV Be sure to match up each signal to the same connection on the TV otherwise the colors will not appear correctly on the TV Note To connect your audio connections with your TV speakers go to the Audio section below Audio If the TV does not have digital audio inputs e Connect the stereo audio cable to the audio and r connectors on the DCX3501 M Series
52. e terminal delete all recorded programs from the hard drive before installing it at a new subscriber location This prevents the new subscriber from viewing programming they may not have purchased or may not want to see To prevent subscribers from accidentally deleting all of their recorded programs a specific set of keystrokes is required to clear the hard drive The DCX3501 M does not need to be connected to a television in order to clear the hard drive using this process To clear the hard drive 1 Start the diagnostics as described in the Diagnostics section d 01 is displayed on the front panel display 2 Using a remote control within five seconds press REPLAY MY DVR three times and LIVE TV On some remote controls the MY DVR key may be labeled LIST 3 If you correctly enter this key sequence in five seconds or less the hard drive is cleared and the front panel displays Cir If Cir is not displayed re enter the key sequence in step 2 5 If Clris displayed press any other key on the remote control to reset the terminal turn it off and complete the clearing process High Definition DVR DCX3501 M e Installation Manual 11 365 095 16528 x 2 Installation Q Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainment system To determine the available video inputs on the TV check the manual supplied with the TV or the TV itself The DCX
53. ed each field displays zeros IP Addresses The Cable Modem and Set Top IP addresses in dotted decimal format XXX XXX XXX XxXxX Each byte value is padded with zeros when necessary For example 10 0 1 10 is displayed as 010 000 001 010 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 000 000 000 000 is displayed MAC Addresses The Cable Modem and Set Top MAC address in hexadecimal format XX XX XX XX XX XX Each byte value xx ranges from 00 to FF and is padded with zeros when necessary For example 0 0 2D 1 F1 D is displayed as 00 00 2D 01 F1 0D If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 00 00 00 00 00 00 is displayed Downstream Channel carries data from the headend to the set top Carrier Lock e YES The cable modem is locked to a DOCSIS downstream channel e NO The cable modem is not locked to a downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled High Definition DVR DCX3501 M e Installation Manual 81 365 095 16528 x 2 Diagnostics Q Field Description Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned It can be 54 to 860 MHz If the value is invalid or cannot be retrieved downstream Carrier Lock is No if DOCSIS is not enabled N A is displayed LKC The last known carrier LKC the frequency of the last tuned downstream channel used if
54. ed for home and other limited viewing uses only unless otherwise authorized by Rovi Reverse engineering or disassembly is prohibited All other product or service names are the property of their respective owners All other product or service names are the property of their respective owners Copyright 2011 Multimedia over Coax Alliance All Rights Reserved MoCA and the MoCA logo is a trademark of Multimedia over Coax Alliance The Multimedia over Coax Alliance MoCA www mocalliance org is an open standard body promoting networking of digital video and entertainment through existing coaxial cable in the home Safety amp Regulatory Information Safety amp Regulatory Information IMPORTANT SAFETY INSTRUCTIONS e Read these instructions e Keep these instructions e Heed all warnings e Follow all instructions e Do not use this apparatus near water e Clean only with dry cloth e Do not block any ventilation openings Install in accordance with the manufacturers instructions e Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat e Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong is provided for your safety If the provided plug does not fit into yo
55. eeecseeeeescseseeesessseeesesesseeecstsaeesestaeeeestsaeess 35 Additional HDMI Settings SCre6M sieiccosaasdteninid ieeasawas teasing EE AE A ges TAAS AA NEES 38 Additional Closed Caption Settings SCreen ooo cccccccccccccecssscececssecececseeeeecssseeescseeeescsaeeeessneeeeseea 41 Subtitle and DVS Settings Screen c cc ccccccccccecececsneeececseeeeeceeeeescseesesseeeeescsaeesessseeesesssieeseneaaes 43 Advanced Audio Video Settings SCE GM esscissedeveansdceetinesactiindsvseatvededtainedvetenelandambeesnabedestasendderain 45 Graphics Overlaying the Video ooo ccceecscccsessececseseeeeeseseeeeeeesueeseesseeeecessseeseetsaeeseseaeeeeeeseesesenaes 46 DIAGMOSEICS wanibs wetecnasactice ts cazsva nn gucketes Sanewesnsatawecs T 47 USING The DIAQnOStiGS siieisscosaaskioateideadeapSentecevisaanesgonacs O ENEE O A EE AA A 47 Generalo IU in S N 48 P rchase StatUS ccccccccccccccceceseeaeeeceecceeeeeeeeeeececsceeseeeeeeeeeceeceeseeseeeeeecccsteaeeseeeeeeestseaeeeeeses 50 Out Of Band OOB Stat Seisein naas a n nne ana daniels 52 Agile OOB Tuner HUNNEN gecrcensnaenier taian AONE SNA 54 A S ple base lt I 0 gt pee ene Orne eer eea a ea aeae ae ra nD eee Aai 56 OA lo lE 58 Separable Secur erenn ienn E Pakebsoguaeues sataeensngnntananne 60 Current Channel Status 2 c0 conccnteccssecsscchennteccssntencenennteacssuddaccheseuaacsutencenstauescseedacehwtdeesaseeess 62 RF Modem Upstream ccceceeceececececececceeeeeeeeeeeeccaeeeeeeeeeeeceaeeee
56. eeeeeeeceteeeeeeeeceeessteeeeeeeeeees 65 Code Nodilo eessen A EE 67 Memory Gonfiguraton SesesssassiradissoainiS riai EASE ENSS 71 Audio Video StatUS 20 0 ccc cccccecsseceeececcceceeseeeeeecececeeeeaeeeeecccuceeseaaeeeeeeeccetseaeeseeeceeestseaeeeeeses 71 mterace StatUS ienne re oP Ur a Pre Se SO E A 74 DV R Flare Drive Status acna N E EENE 77 DOCSIS STA tUS E cnvtsidacenfatansaigyitialic Sncuie sateyened E A E N 80 Application Specific INFOrmation ccccccceccccccesssececeeseeeeceeseeeceesseeeeeeeeeseeeasesesssieeeeetseeseesaes 83 Interactive Statu S coil oe chia eaaa E EEE eA E EEEE E EEOSE 84 Connected HOM Earainn ai aan aA aa a R a aia EA a pe AESA 87 Keypad Front Panel Indicators 20 0 2 cece ce cece cece cece cence cece ceee ce eeaeeeeeeeeeeeceaeeeeeeeeeeesttseeeeeteeees 88 Troubleshooting 5 5 5 ccccccesnsncestoneenccsatsanasscnesanchdsannesbenetnnesaananasbcnssanshansnnnsnantsanseadannesocnesanshdnpnnesehenans 89 High Definition DVR DCX3501 M e Installation Manual vil 365 095 16528 x 2 Tables Tables Table 1 DVR recording time Quidelines ccccccccccececeecneeeeeeeeeceecaeeeeeeeeesesecneaeeeeeeesessesieeeeeeeens 3 Table 2 Rear panel CONNECtIONS 2 0 0 0 cece cece cece cece cece cece cece bebe ee ee bene ne EE SESE EE SESE OE et to ee teen SENEE EEEn 8 Table 3 Operational Check procedures cccccccceeeececeeeececsseeeeseseeeescseeeeseetseeesestsaeesentsaeesenteatess 27 Figures Figure 1
57. eeeeessseeeeessseeeeetaaes 15 CAO ST A E E E E 15 HD M1 OOO 15 ed en BS OA eE EAE RS OR ee Pee ae ere eee 15 Connecting HDTV Separate Video Audio CONNECTIONS cceccccccceccecsteeeeecsaeeeeeeaeeeeessaeeeeneaaes 17 Cable gz seis c tects cece a et ne cece take eds cece baca Aa a a a a A 17 Component viden PDP siciwigess sane Picsnimesqnaspmenss AEE ONEA 17 Audio enea E E E 17 Connecting an A V Receiver Audio sssskssseiistetttttttttt rttr ttrt tt EEEE EAEE EEEEEEE EEEE EE EEEE EEEE E EEEren 19 High Definition DVR DCX3501 M e Installation Manual vi 365 095 16528 x 2 Contents Connecting a Standard Definition TV SDTV ccccccccccessececeesececeeseeeeeeseeeeeeaeeseseseeeeesseeeeeeaes 21 Connecting a Standard Definition TV SDTV and VCR DVD Re COrdel 0 cecceeetececeeceeeneteeees 22 Connecting an A V Receiver SDTV and VCR cccccccccccsecceecnteceeecseeeeecueeeessseeeessaeeeessseeeeneaaee 24 D ta DEVICE CONNMECHONS sennu ne AA OEE E AANG 26 Data Feature Sioen E A E EE R SEEE 26 Operational Check for the Remote Control cccccccccecscceceesseceeeeseeeceeeeeeceeseeseseeeeeeeeseeeesssaes 27 Configuring the Audio Video and Closed Caption Settings cc cccessseceesssseeeesseeeeeeees 28 User Settings Menu Main Screen cccccccccceccececsececeeseeeeeecseeeeeeceeeeeseseseeeseneseeescnsseeesestsatesenteaeess 28 Native Mode Settings SCreen n ccccccccccccccccsssseeccsseeeceseee
58. eeestseaes 3 Ile Yc OUEST Cl oi enne a O a Sse trae coutees E E A O 4 Calling for Repairs sinseridad aA i aE dined aAA E a a AEE aa Ea EE id aiaa 5 on A R a A A AE E E E T E A E NT 6 FROME eneen slusaatanavsasestavanananabeaas uugtansnsyaecasaysateansesaacanereee 6 Front Panel Format BUTON 0 ccscicicscsccacaccsstataccnccduavehetatancescadecohsdadanansedeavshstadansescadacanstadanansnder s 7 Rear PANE secs saicsisireh Setasaetys tales sarah delas direl dase sgh A doe ata Sadeghi Seles a EAEE 8 M CardT ee er ee ee re ee a oe 9 Write eth Wises secccs be ecees cc eeeees ie Beek hes edie sees eed id died eee teeth nis eter eee 10 COldIRGSEtIRFOCSOULG xincseentnees tact seeecaBs oicdhalapeetaaan anainde A O E EnA EARTE 10 Front Panel Cold Reset Method 1 cccccccccccccccccecssseaeeecececeesssseeeeececctsesueeceeeceecetssaeeeeeess 10 Front Panel Cold Reset Method 2 ccccccccccccccccceceneeaeeeeeecceeesseeeeeeeecctsesueeeeeeeeecetssaeeeesens 11 CIE AniNG the Har DIVE seanoir riirn E EE EER 11 Video Connection OPUONS v csseensdsssicdandtusentdsiaeunnddsanebdasdinnsedtasenndythannnddsanenndgusaeaaadeasenbdsiasennddeatennses 12 Audio Connection OPUONSeuissrasiiisiasic aiani ia iania ina A EEEa AEEA EAA AARE AAA E AANS 13 Installation Overview ccccccccccccccceccecenseeaeeececceueeeseseeeecuseesesseeeeecececeesseaeeeeeeceecetstsaeeeeeeceeentseaeeees 14 Connecting HDTV Single Connection for VidGO AUGIOL eececccccccccceteceeecs
59. elay setting e Off Does not delay the audio signal on the HDMI output High Definition DVR DCX3501 M e Installation Manual 39 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting Description Lip Sync Delay The Lip Sync Delay setting is only available when the Lip Syne option has been set to Manual The Lip Sync Delay setting can be adjust between 0 milliseconds msec and 500 milliseconds in 50 millisecond increments If the Lip Syne option has been set to either Auto or Off this option is disabled and no longer selectable in the menu Use this option to adjust the HDMI audio delay if you notice that the video image routinely seems to be behind the audio soundtrack when using your HDMI device Return To Main Menu Selecting this option will return you to the User Settings Menu main screen Restore Default HDMI Settings Selecting this option will restore all of the settings on this screen HDMI DVI Mode Color Space Audio Output and Lip Syne to their default value Use this option if audio and or video has been lost after adjusting these settings from their default values High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 40 Configuring the Audio Video and Closed Caption Settings Additional Closed Caption Settings Screen The Additional Closed Caption Settings menu is used to adjust the various display options for cl
60. esseaeesentsatesentsatens 35 Figure 15 Additional HDMI Settings Screen ccccccecccccceesececeeseeeecnesseeeenssseeeesesaeessetsaeesesteaeens 38 Figure 16 Additional Closed Caption Settings Menu SCIEEN ccceeccccceeseceesseeeeetteeeeestsaeess 41 Figure 17 Subtitle and DVS Settings Menu Screen ssssesesssriserissrissrtstttssttstttnstrrsetrntrrserrnet 43 Figure 18 Advanced Audio Video Settings Menu SCree n cccceececeececeeeceeeeseneeesseeecteeeneees 45 Figure 19 Example General Status display NO CrrOl cccccccceescececeeeeececseseeeecseseeeeesesseesenteaeess 48 Figure 20 Front panel display for Purchase Status GiaQnOStiC 0 ccccccceessecessestecesssseeeesseeeees 50 Figure 21 Front panel display for the OOB diaQnOStiC e ec cceccccceeececeeseeeeeestseeeeceseeeeesteatens 52 Figure 22 Front panel display for in band diagnostic cccccceccececeeeeeeeceeeseeeeeeseeeeeeeeeeeseeensaeees 56 Figure 23 Front panel display of a unit ACCESS oo eee cece e cece cece cece eeeeeeeeeeceeeaseeeeeeeeeecneenaeees 58 Figure 24 Current channel status front panel displays ccecccccceesseceeseseeeecstseeeeestsseeessteaeess 62 Figure 25 RF upstream modem front panel display c cccececcceeeeeeeceeeeeeeceeeeeeeeeeeeeeseeeeeeees 65 Figure 26 Front Panel Display for code modules 0 2 cece eeeeeeeeee cece ee eeeeeeeeeeeeceeeaeeeeeeeeeeesnennsaeees 67
61. faults Figure 11 Default User Settings Menu when no HDMI connection is in place High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 29 Configuring the Audio Video and Closed Caption Settings Q If the DCX3501 M is connected via HDMI to a display device such as a television the default User Settings menu is updated to reflect this information The YPbPr Output menu option is replaced with the HDMI YPbPr Output menu option as shown below User Settings Menu TY Type 16 9 HDMI PBPr Output 1080i 4 3 Override 480i Closed Captions Disabled Subtitle and DVS Settings gt gt gt Advanced Audio Video Settings gt gt gt Front Panel Brightness Normal Restore All Defaults Menu Version 3 3 Figure 12 Default User Settings Menu when an HDMI connection is in place Use the remote control cursor keys to navigate the on screen menus as follows e Press the A and keys to highlight the setting you wish to change e Press the gt key to select an option e To exit the setting and move to another setting press the A or W key High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 30 Configuring the Audio Video and Closed Caption Settings The User Settings menu options available from the main screen are illustrated and defined below User Settings Menu TY Type 16 9 4 3 Letterbox 4 3 Pan Scan YPbPr Output 1080i 720p 480p 480i Native 1080p60 4 3
62. fic to subtitle and descriptive video service operation These settings are discussed in more detail below Advanced Audio Video Settings The Advanced Audio Video Settings option allows you to customize several advanced audio and video features of the DCX3501 M Selecting this option will present a new menu screen with settings specific to closed captions including font style color and size These settings are discussed in more detail below Front Panel Brightness The Front Panel Brightness settings allows you to adjust the brightness level of the front panel display clock channel number and indicator icons of the DCX3501 M The options are used as follows e High Displays at its brightest level This setting is most useful when using the DCX3501 M in very brightly lit rooms e Normal Displays at its default brightness level e Low Displays at its lowest visible brightness level This setting is most useful when using the DCX3501 M in dim or dark rooms e Off Display is turned off completely including the clock channel number and all indicator icons However the blue backlighting of the front panel Power button will remain illuminated even if the Off option has been selected Restore All Defaults To reset ALL of the DCX3501 M User Settings to their default values including options stored on other menu screens move the cursor to this option and press the key High Definition DVR DCX3501 M
63. finition DVR DCX3501 M e Installation Manual 83 365 095 16528 x 2 Diagnostics Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is running The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed This is an example of a code module display with status descriptions IP ADDRESS UPM UPSTREAM ID DOWNSTREAM ID STATE MAC ABORT CNTR a PORT STATE UNUSED Ol UNUSED 02 UNUSED 03 UNUSED 04 UNUSED 05 UNUSED 06 UNUSED 07 UNUSED INTERACTIVE STATUS 000 000 000 000 00000017 0000 0000 UNCONFIG 0000 08 UNUSED 09 UNUSED 10 UNUSED ll UNUSED 12 UNUSED 13 UNUSED 14 UNUSED Figure 27 Interactive status front panel display High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 84 Diagnostics The Interactive Status fields are Field Description IP Address The IP address in dotted decimal format xxx xxx xxx xxx assigned by the NC 1500 to the DCX3501 M 0 0 0 0 is displayed if the IP address is not configured or unknown UPM The upstream modem address value is the same as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or if it is unknown Up
64. formats If the DCX3501 M cannot read any formats EDID Data is blank An asterisk after the aspect ratio means the DCX3501 M supports the format If more than twelve video timing formats are discovered the supported formats only are listed first followed by up to twelve remaining formats If a connection is made to a 1394 device the screen indicates e Active Ports number of active ports detected e Data XMission if data flow is detected through the port e 5C implementation indicates the level 5C DTCP authentication currently employed on the 1394 interface High Definition DVR DCX3501 M e Installation Manual 76 365 095 16528 x 2 Diagnostics Field Description e Copy Control level of copy control in the 1394 content Valid values include Copy Free Copy Once No Copies Copy Never e Nodes indicates if the set top terminal is the cycle master node the IRM node and or the root node on the 1394 bus e Loop Detected indicates if a loop exists on the 1394 bus e EUI device identifier e Number of connected devices and associated device Identifier e MPEG4 Passthrough indicated if MPEG4 content is passed through to the 1394 device The user can enable or disable MPEG4 Passthrough by pressing the MENU key while on the 1394 Status OSD diagnostics screen selection mode is indicated by gt gt gt then pressing SELECT key to toggle between Enable and Disable DVR
65. ge set by the provider default Service 1 Second Lang Secondary language set by the provider Service 2 Service 3 Set by the provider Service 3 Service 4 Set by the provider Service 4 Service 5 Set by the provider Service 5 High Definition DVR DCX3501 M e Installation Manual 73 365 095 16528 x 2 Diagnostics Field Description Service 6 Set by the provider Service 6 Digital Subtitle The subtitle parameter indicates if subtitles are enabled and if enabled what Status language is selected and if the subtitle is being rendered The language is displayed as the 3 character ISO639 2 B language code e Enabled is indicated with Yes or No e The language is displayed as the 3 character ISO639 2 language code e Enhanced mode is indicated with Yes or No e Rendered status is indicated with Yes or No PiP Focus The Picture in Picture focus indicates N A and is not a standard supported DCX feature dependent upon application software Output Format Standard used for the output format if available ie NTSC video standard Input Sources The input source list information on ADP Lock Audio Mode VP lock and Input Format The ADP Lock indicates whether the audio stream is locked Valid values are e YES Audio Processor is locked to the audio stream e NO Audio Processor is not locked to the audio stream Audio Mode indicates the audio Mode of in incoming digital service Valid values i
66. he Opacity default setting is Auto Available options include Auto Transparent Translucent Solid or Flashing Settings Sets the default settings for closed captions Auto or restores the settings you had previously configured User allowing you to easily change the closed caption settings between their default settings and your customized settings The default setting is Auto Available options include Auto or User Return To Main Menu Selecting this option will return you to the User Settings Menu main screen Restore Default CC Settings To reset all of the Additional Closed Caption settings to their default values navigate to this option and press the key 365 095 16528 x 2 High Definition DVR DCX3501 M e Installation Manual 42 Configuring the Audio Video and Closed Caption Settings Subtitle and DVS Settings Screen The Subtitle and DVS Settings menu is used to customize the language and appearance of subtitles and to turn the descriptive video service feature on and off on the DCX3501 M Subtitles allow a viewer to watch television programs and movies which contain dialogue that is not in the viewer s native language Subtitles are not included within many television programs unlike closed captions A descriptive video service DVS is a special secondary audio track which is included within many television programs and is intended to assist the visually impaired The DVS audio track provides
67. he TV does not support S Video connections composite video connections may be used in place of S Video Note If the TV does not support S Video or composite connections use the RF out connector on the DCX set top The RF connection carries video and audio High Definition DVR DCX3501 M e Installation Manual 21 365 095 16528 x 2 Installation Q Connecting a Standard Definition TV SDTV and VCR DVD Recorder 1 Connect a stereo audio cable to the audio out and r connectors on the DCX3501 M Series set top and the input audio and r connectors on the VCR DVD Recorder 2 Connect a video cable to the video out connector on the DCX3501 M Series set top and the input video connector on the VCR DVD Recorder 3 Connect a stereo audio cable to the output audio and r connectors on the VCR DVD Recorder and the input audio left and right connectors on the SDTV 4 Connect a video cable to the output video connector on the VCR DVD Recorder and the input video connector on the SDTV Note You can also connect using the S Video connectors if supported by the VCR DVD Recorder Note These video connection methods do not support HD video If there is an HDTV see Connecting HDTV Separate Video Audio Connections High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 22 Installation Q L R audio Video composite DCX3501 M Cable in VCR DVD Recorder Standard Definition TV ANTENNA IN
68. idescreen programs when the 4 3 Override is set to either 480i or 480p Available options for the HDMI YPbPr Output setting include 1080i 720p 480p 480i and Native By default the 1080i option is selected The options are used as follows e 1080p60 Presents programs in the High Definition 1080p60 format 1920 x 1080 pixels with progressive scanning at 60 frames per second e 1080i Presents programs in the High Definition 1080i format 1920 x 1080 pixels with interlaced scanning at 30 frames per second e 720p Presents programs in the High Definition 720p format 1280 x 720 pixels with progressive scanning at 60 frames per second e 480p Presents programs in the Enhanced Definition 480p format 720 x 480 pixels with progressive scanning at 60 frames per second e 480i Presents programs in the Standard Definition 480i format 720 x 480 pixels with interlaced scanning at 30 frames per second e Native Presents programs in the format that most closely matches their native format according to the list of compatible formats selected from the Native Mode Settings menu screen Note 1 Not all televisions will support all of the available video formats Please consult the television s user manual for more information on video format compatibility Note 2 The DCX3501 M can detect when the HDMI connection is in use If you are not using the HDMI connection on the DCX3501 M the HDMI YPbPr Output setting will display as
69. ing zeros for example version Ver 0000000065 is displayed as 65 Content Record The content record version number displayed without leading zeros Ver Encoder Encoder Not Installed Number Encoder Not Installed Type Encoder Not Installed Quality Encoder Not Installed Drive The drive type IDE or NOT AVAILABLE neither enabled nor configured Record The remaining recording Capacity capacity in bytes Remaining Number of The number of internal and external hard drives up to a maximum of 9 Installed Drives Drive The identification number sequentially assigned to each installed drive and whether the drive is Internal or External Model Number The drive model number assigned at the factory Device ID A text string of up to 20 characters that identifies the disk drive N A is displayed if the value is invalid or cannot be retrieved Type The drive type IDE 1394 USB or Unknown Total Size The drive size in decimal GB 1 decimal GB 1 x 109 bytes For example 120 decimal GB 120 x 109 bytes System GPFS The space used and allocated in MB for each of the internal hard drive s partitions DVR Content System GPFS DVR Content and DVR Index 1 binary MB 220 bytes N A displays if and DVR Index the value is invalid or cannot be retrieved High Definition DVR DCX3501 M e Installation Manual 78 365 095 16528 x 2 Diagnostics Field Description St
70. ings Q Setting Description Dolby Volume The Dolby Volume default setting is Off The options are used as follows e Off The output volume may fluctuate during commercials or when changing channels e On The DCX3501 M maintains a more consistent output volume regardless of the channel or program being viewed Video Sharpness The Video Sharpness setting allows you to adjust the picture sharpness when viewing a standard definition SD program on the DCX3501 M The Video Sharpness setting affects the HDMI and Component Video YPbPr outputs By default the sharpness level of 3 is selected The DCX3501 M supports five distinct levels of analog video picture sharpness A value of 1 corresponds to a softer picture while a value of 5 corresponds to a sharper picture The best sharpness setting depends upon the video connection being used the display quality of the TV and your own personal preference Return To Main Selecting this option will return you to the User Settings Menu main screen Menu Restore Default To reset all of the Advanced Audio Video settings to their default values A V Settings navigate to this option and press the gt key Graphics Overlaying the Video The DCX3501 M can generate graphics that overlay the video programming or fill the entire television screen Common examples include on screen menus such as the User Setting menu closed captions and IPG The DCX3501 M overlays these
71. ions to an audio receiver where the receiver functions as an A V router When connecting to an audio receiver reference its installation instructions for directions on connecting to baseband and digital audio S PDIF ports Note The VCR and TV receive their A V signals from the currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player secondary VCR CD player or other electronic component Motorola recommends connecting the TV to the monitor output so on screen menus for the receiver can be displayed Receivers themselves often have interactive on screen menus High Definition DVR DCX3501 M e Installation Manual 13 365 095 16528 x 2 Installation Q Installation Overview 1 Determine if you are connecting to a High Definition Use the component video YPbPr HDMI or IEEE 1394 outputs No TV or monitor other video connection supports HDTV If the TV has a DVI input connect a DVI to HDMI adapter or cable to the HDMI out connector on the DCX set top instead of the IEEE 1394 connection and the DVI HDTV connector on the TV Standard Connect the S Video connector using an S video cable or connect Definition TV the composite video connector using a composite RCA phono cable If the TV only has a coaxial RF input connect it to the DCX3501 M RF OUT connector 2 Determine if you are connecting the audio to a home theater receiver
72. iption YES On In band data detected within the last 5 seconds NO Off In band data not detected within the last 5 seconds Frequency The in band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860 MHz SNR When carrier lock has been established SNR displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value 5 Second Indicates the number of correctable and uncorrectable digital multiplex errors up to 9999 It is Error updated every five seconds and reset each time the DCX3501 M is power cycled or another Counts digital multiplex is tuned The maximum value displayed is 9999 even if there were more than 9999 errors High Definition DVR DCX3501 M e Installation Manual 57 365 095 16528 x 2 Diagnostics Unit Address This diagnostic displays the unit address of the CableCARD if inserted UNIT ADDRESS TVPC INSTALLED CableCARD INSERTED YES UNIT ADDRESS 000 00452 72214 047 00B ADDRESSES NETWORK 000 00000 00001 026 MULTICAST 16 FOR DATA HOST SERIAL NO M11041TD0017 HOST MAC ADDRESSES MAC Addressl 3C 75 4A MAC Address2 3C 75 4A AD D4 9B MAC Address3 3C 75 4A FF FE AD D4 9E MAC Address4 3C 75 4A AD D4 9D MAC Add
73. m tune failures over the last 24 hours count of long term tune failures RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is installed in the DCX3501 M The information is updated each time the DCX3501 M displays this diagnostic RF MODEM STATUS CONFIGURED CENTER FREQUENCY 0008 096 MHz REQUESTED POWER LEVEL 060 dB ACTUAL POWER LEVEL INVALID REPORT BACK ADDRESS 0x000005 Figure 25 RF upstream modem front panel display High Definition DVR DCX3501 M e Installation Manual 65 365 095 16528 x 2 Diagnostics Frequency Decimal point Frequency in Alternating with Po eU Power level Power level in dB blank if modem not confiqured High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 66 Diagnostics Q The RF Modem fields are Field Description Status CONFIGURED or NOT CONFIGURED Center The RF modem center frequency is displayed on the OSD and front panel in MHZ Frequency Requested The value in dB assigned to the DCX3501 M during RF leveling which is blank if it is not Power configured Level Actual The power level is displayed in dB on the OSD and front panel or is blank if the power level Power has not been set Level Report Displayed in 4 byte hexadecimal format if configured Back Address Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code
74. mp Regulatory Information 3 inch minimum VENTILATE x Unit must be installed on a hard flat surface and not on top of another electronic device During Installation e Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings e Install the terminal so that its position does not interfere with its proper ventilation For example do not place the terminal on a bed sofa rug or similar surface that could block the ventilation openings e Install the terminal away from heat sources such as radiators heat registers and stoves Installation of the terminal near consumer electronics devices such as stereo receiver amplifiers and televisions is permitted as long as the air surrounding the terminal does not exceed 40 C 104 F e Place the terminal on a flat surface not prone to vibration or impact e Do not install the terminal in an area where condensation occurs e To prevent the temporary loss of guide data and cause a temporarily non responding terminal do not plug the AC power cord into a switched power outlet e To avoid shock and vibration damage to the internal hard drive do not move the terminal while it is plugged in e To allow the hard drive to spin down and park its heads wait at least 10 seconds after disconnecting power before moving the terminal FCC Compliance Note This equipment has been tes
75. n e UKNOWN if a Validation message was not received by the product e VALID or INVALID as set by the Host Validation Message received from the headend e BINDING if the CableCARD is busy with the binding authentication process e NOT BOUND if Card validation status is not bound for CableCARD reasons e HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid e HOST SIGN FAILED if status is not bound because of failure to verify Host s SIGN e AUTH KEY FAILED if status is not bound because of failure to match AuthKey from the Host Device e FAILED if binding failed for other reasons Pairing Rpt Set to MMI or Reportback as received by a message from the headend or set to Method Unknown if the headend message was not received MSO Phone MSO Phone Number as configured at the headend Number CableCARD Object Name Code object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD Boot Version Version number provided by the CableCARD 2nd Version Version number provided by the CableCARD Serial Number Serial number fo the CableCARD MAC Address MAC Address of the CableCARD High Definition DVR DCX3501 M e Installation Manual 61 365 095 16528 x 2 Diagnostics Q Current Channel Status This diagnostic displays a status of the last attem
76. nclude e N A The audio mode is not applicable to the currently tuned stream e Mono The audio mode is monophonic e Stereo The audio mode is stereo e Surround The audio mode is surround sound e 5 1 The audio mode is Dolby Digital 5 1 Surround Sound VP Lock indicates whether the video stream is locked Valid values are e YES Video Processor is locked to the video stream e NO Video Processor is not locked to the video stream The input format includes the aspect ratio 4 3 or 16 9 the screen pixel size nnnnXnnnn pixel display i for interlaced p for progressive and frames per second 24 25 30 or 60 Interface Status The Interface Status diagnostic displays when running in Thin Client There is no LED display The information on the OSD is updated when you display the diagnostic High Definition DVR DCX3501 M e Installation Manual 74 365 095 16528 x 2 Diagnostics AAA Scroll Up AAA INTERFACE PORT STATUS INTERFACE PORT STATUS ENABLED ACTIVE HDMI PORT COLOR tee YOG DOCSIS YES NO DEVICE CONNECTED 1394 YES NO REPEATER Ne DVI HDMI YES YES VIDEO XMISSION me ETHERNET YES NO HDCP ENABLED IR XMIT YES YES QUTPUT FORMAT 720x480 SMART CARD NO NO ASPECT RATIO SPDIF YES NO EDID DATA TV sipor RF BYPASS N NO 1920x1080I 16 9 USB YES NO 1280x720P 16 9 HMA AUTHORIZED YES YES 720x480P 16 9 MoCA AUTHORIZED NO NO 720x480P 4 3 Interna YES NO 720x4801 4 3 External YES YES 19
77. nd the right of the picture pillarbox and present the video in the format designated by the HDMI YPbPr Output setting Note 1 Not all televisions will support all of the available video formats Please consult your television s user manual for more information on format compatibility Note 2 If the HDMI YPbPr Output setting is set to either 480i or Native the 4 3 Override feature is disabled and no longer selectable in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Native Mode Settings The Native Mode Settings option allows you to customize the Native Mode feature of the DCX3501 M by selecting the video formats supported by your television Selecting the Native Mode Settings option will present a new menu screen with settings specific to Native Mode operation These settings are discussed in more detail below The Native Mode Settings option is only available when the HDMI YPbPr Output setting is set to Native Otherwise the Native Mode Settings option is disabled and no longer selectable in the menu Additional HDMI Settings The Additional HDMI Settings option is available whenever an HDMI device is connected to the DCX3501 M Selecting the Additional HDMI Settings option will present anew menu screen with settings specific to the HDMI connection These settings are discussed in more detail below If no HDMI device is connected to the DCX3501 M the Additional
78. nnel power level in dBmV If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 000 is displayed Symbol Rate The upstream channel symbol rate in mega symbols per second If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 0 000 is displayed Known MAC Displays up to 32 MAC addresses learned by the DCX3501 M cable modem Addresses including the Set Top MAC and future MAC addresses assigned by DSG in hexadecimal format xx xx xx xx xx xx on two screens if necessary If the value is invalid or cannot be retrieved or if DOCSIS is not enabled no values are displayed High Definition DVR DCX3501 M e Installation Manual 82 365 095 16528 x 2 Diagnostics Q Application Specific Information This diagnostic displays information about application servers APPLICATION SPECIFIC INFORMATION NO ADDITIONAL INFORMATION SERVER 1 NAME SRV 1 IP ADDR SERVER 2 NAME SRV 2 IP ADDR SERVER 3 NAME SRV 3 IP ADDR SERVER 4 NAME SRV 4 IP ADDR SERVER 5 NAME SRV 5 IP ADDR The fields are Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format xxx xxx xxx xxx the range of each xxx is from 0 to 255 It is blank if the value is invalid or no value can be retrieved High De
79. nterface They all display N A if no device is connected to the HDMI port or if the value is invalid or cannot be retrieved e Device Connected Indicates whether a device is connected to the HDMI port Yes or No e Repeater Indicates whether the connected device is a repeater Yes or No e Video Xmission transmission Indicates whether the DCX3501 M is transmitting video over the HDMI port Not Active or Active e HDCP Enabled Indicates whether the DCX3501 M is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No e Output Format Indicates the timing format of the video sent through HDMI e 1920 x 10801 1920 pixels wide by 1080 pixels high interlaced e 1280 x 720p 1280 pixels wide by 720 pixels high progressive e 720 x 480p 720 pixels wide by 480 pixels high progressive e 720 x 480i 720 pixels wide by 480 pixels high interlaced e 640 x 480p 640 pixels wide by 480 pixels high progressive Aspect Ratio Indicates the aspect ratio of the video sent through HDMI 4 3 or 16 9 EDID Data 1394 Information Indicates the video timing formats that were read from the Extended Display Identification Data EDID register for the connected device in particular the detailed timing description blocks The list displays all of the formats that the DCX3501 M could read up to a maximum of 12
80. number from the secure processor It is a decimal value from 0 to 3 Status Service status from the secure processor It is a decimal value from 0 to 3 ID Service ID from the secure processor It is a hexadecimal value First 2 bytes indicate a MPEG service number and the last byte indicates another unique identifier CH Current Channel to which the set top is tuned Tuned Digital channels only The center RF carrier frequency for the digital service It can be High Definition DVR DCX3501 M e Installation Manual 63 365 095 16528 x 2 Diagnostics Q Field Description Frequency From 54 to 860 MHz VCT ID Virtual Channel Table ID SOC The Selectable Output control is enabled or disabled CCl The copy control information 00 copy free 01 no more copies 10 copy once 11 never copy N A the value is invalid or cannot be retrieved APS The Analog Protection System for example Macrovision 00 no Macrovision 11 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0 not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A
81. obility Inc 101 Tournament Drive Horsham PA 19044 www motorola com 365 095 16528 x 2 02 11
82. ol of frequency selection is suspended i e it is not possible to press the Menu button on the OOB status screen and display MAN FREQ when the set top is hunting Summary of Manual Selection of the OOB Frequency The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freq parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 108 75 1 When in the OOB Receiver Status Diagnostic press the MENU button to enter the frequency selection mode The Front Panel displays the frequency of the last known carrier The OSD displays a new MAN FREQ line at the bottom of the screen which indicates the last known carrier frequency At this point if desired the frequency change mode can be exited by pressing the MENU key a second time 2 Use the UP DOWN channel or cursor keys to scroll through all 10 frequencies until the desired new OOB frequency is found The new frequency selections will appear on the Front Panel and on the MAN FREQ line of the OSD When the last known frequency is selected a dot will appear in the middle upper part
83. om its packaging 2 Applying AC power to the DCX Once 8888 appears on the front panel LED simultaneously press and hold both the power key and select keys on the front panel 4 Once the key sequence has been executed correctly the front panel LED will display cold for one second and then the DCX will reset 5 The front panel LED will display hunt until it finds an RF feed and or a valid OOB channel 6 Once an RF feed or valid OOB channel is found the DCX will lock to it and the hunt display will disappear High Definition DVR DCX3501 M e Installation Manual 10 365 095 16528 x 2 Installation Q Front Panel Cold Reset Method 2 1 Remove the DCX from its packaging 2 Apply AC power to the DCX Once 8888 appears on the front panel LED press and hold the menu key on the front panel until the front panel LEDs display boot The DCX will remain in this state indefinitely waiting for user input 5 Press the cursor up arrow up key on the front panel until the front panel LED displays cold 6 Press the select key on the front panel 7 The front panel LED will flash followed by 8888 and the DCX3501 M will reset 8 Once the reset is finished the front panel LED will display hunt until it finds an RF feed and or a valid OOB channel 9 Once an PF feed or valid OOB channel is found the DCX will lock to it and the hunt display will disappear Clearing the Hard Drive On a previously used cabl
84. on TV SDTV and the TV monitor output S Video connector on the A V receiver Note If your TV or AV receiver does not support S Video connections Composite connections may be used in place of the S Video connections Note The digital audio optical OPTICAL S PDIF or digital audio COAXIAL S PDIF audio outputs may be used in place of the stereo audio outputs AUDIO L R These outputs offer a higher level of audio quality including support for Dolby Digital audio Note These video connection methods do not support HD video If there is an HDTV see Connecting HDTV Single Connection for Video Audio High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 24 Installation Q Y Video L R audio composite DCX3501 M pbb Figure 9 Connecting the DCX to an A V Receiver stereo TV SDTV stereo VCR Note Solid lines indicate optimum connections Note Consult your A V receiver manual for additional wiring options or constraints when including a VCR DVD Recorder in your configuration High Definition DVR DCX3501 M e Installation Manual 25 365 095 16528 x 2 Installation Q Data Device Connections DCX3501 M External hard USB Audio video drive devices devices Figure 10 Sample data devices you can connect to the DCX3501 M Do not attempt to connect data devices without contacting your service provider Advanced data features require the proper
85. or directly to the TV o Foran HDMI or IEEE 1394 video connection no additional audio connections to the TV are required o Ifthe receiver or TV has a digital audio S PDIF input use the digital audio optical s pdif or coaxial s pdif outputs Otherwise use the baseband left and right audio out outputs 3 Locate the cabling diagram s that best match the subscriber s configuration 4 Connect the audio and video cables in a manner matching that diagram 5 Determine if you are connecting to a data device see Data Device Connections For installation details refer to the instructions included with the data device 6 Connect the cable terminal to the coaxial cable wall outlet 7 Perform the operational check for the remote control 8 Optimize the High Definition settings See Configuring Audio Video and Closed Caption Settings in this section High Definition DVR DCX3501 M e Installation Manual 14 365 095 16528 x 2 Installation Q Connecting HDTV Single Connection for Video Audio This section describes steps to connection the DCX to an HDTV using connections options that combine video and audio into a single cable Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set top HDMI If the TV has an HDMI input this is for both audio and video if you are using the TV speakers Connect a Standard HDMI cable to the TV and to the HDMI connector on the DCX
86. osed caption legibility Customizable options include font size font style font color and font opacity You may also select to view different closed caption services if these are included within the broadcast program The Additional Closed Caption Settings menu screen is illustrated and defined below Additional Clased Caption Settings Service Selection Analog CCI Digital Primary Language Font Size Auto Font Style Auto Font Color Auto Font Opacity Auta Font Edge Type Auto Font Edge Color Auto Background Color Auto Background Opacity Auto Settings Auto Return to Main Menu gt gt gt Restore Default CC Settings Figure 16 Additional Closed Caption Settings menu screen High Definition DVR DCX3501 M e Installation Manual 41 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting Description Service Selection Sets the service used by the DCX3501 M to render draw the closed captions e Analog This setting affects closed captions for analog and digital standard definition services Available options are CC1 CC2 CC3 CC4 T1 T2 T3 or T4 The default setting is CC1 e Digital This setting affects closed captions for digital enhanced definition and high definition services Available options are Primary Language Secondary Language 3 4 5 or 6 The default setting is Primary Language Font Size Sets the font size used for rendering drawing close
87. pted channel you attempted to tune on the in band stream The channel type determines the status display CURRENT CHANNEL STATUS AAA Scroll Up AAA PRIMARY A V SOURCE N A CURRENT CHANNEL STATUS IB TUNER 1 IB TUNER 2 TYPE DIGITAL CLR TYPE DIGITAL i ENC STATUS Acquired Not playing STATUS Acquired Not playing PREVIEW NO PREVIEW NO PURCHASABLE NO PURCHASABLE NO PURCHASED NO PURCHASED NO EPOCH Num 000 EPOCH Num 026 Auth Reason 0x00 Auth Reason 0x07 Service 0 Status 0 0x000000 service 0 Status 1 ID 0x020000 CH 800 Tuned ARequeney aie 0000 MHz CH 381 Tuned Frequency 567 0000 MHz VCT ID l SOC DISABLED VCT ID CCI x00 APS 0x00 RC Flag 0x00 GCI 0x02 APS 0x00 RC Flag 0x00 CIT 0x00 DRM 0x00 RS FOREVER CIT 0x00 DRM 0x00 RS FOREVER Page 1 of 2 vvv Scroll Down vvv Page 2 of 2 AAA Scroll Up AAA SOV Client Status Status UnInited Pri svr 0 0 0 0 0 Sec Svr 0 0 0 0 0 Dsc Srv 0 0 0 0 0 Mode OB OB MotoCcar XXXXX Cnt ddddd confiaq Ver 255 MRS 9999 channels sw 0 ACL 0 Carousel Ver 255 MRS 9999 Last Err 11 4 2010 19 24 18 Last Err RES 03E0 service Group 0 Frq TSID SG Tunes Fail Fail Short Long Page 3 of 3 Figure 24 Current channel status front panel displays Digital channel Purchasable indicator Preview indicator Digital channel indicator Epoch authorization code High Definition DVR DCX3501 M e Installation Manual 62 365 095 16528 x 2 Diagno
88. r the cable modem has downloaded its DOCSIS cable modem Configuration File configuration file from the TFTP server e YES The cable modem configuration file has been successfully downloaded e NO The set top is downloading its cable modem configuration file e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled eCM Registered Displays whether the embedded cable modem has registered with the cable modem termination system CMTS e YES DOCSIS registration is complete e NO DOCSIS registration is in progress or the set top could not register e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Network Access Displays whether the cable modem has been granted access to the DOCSIS network e YES The cable modem was granted DOCSIS network access e NO The set top is obtaining DOCSIS network access e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface BPI status e YES BPI has been successfully initialized for the cable modem e NO BPI initialization is in progress has failed or was not requested by the network e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled System Up Time The Days Hours Mins minutes and Seconds the DOCSIS system has been operational If the value is invalid or cannot be retrieved or if DOCSIS is not enabl
89. ress5 3C 75 4A AD D4 9C MAC Address6 3C 75 4A AD D4 9F CA 9F 3B Page 1 of 2 vvv Scroll Down vvv Figure 23 Front panel display of a unit address High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Diagnostics The Unit Address fields are Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed NO TvPC is not installed Note the DCX3501 M does not include a TvPC slot CableCARD YES CableCARD is inserted Inserted NO CableCARD is not inserted Unit Address A unique decimal number that indicates the unit address or physical address OOB Addresses Network The DCX3501 M network address displayed in decimal format Multicast 16 Specifies the stream to which the OOB multicast 16 addresses are assigned The Address stream type and multicast 16 addresses cycle on the OSD every five seconds The valid stream types nnnn are Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The multicast 16 addressed messages filter on a 16 bit multicast address The user processor can define up to four multicast addresses in hardware and any message matching one of the four is processed Messages not matching the multicast address are discarded Serial Number The Host Serial Num
90. rify that the audio cables are firmly connected between the DCX3501 M and the audio playback device TV receiver DVD player etc There is no audio Not all programs feature full Dolby Digital 5 1 or Dolby Digital Plus 7 1 surround from the center sound In some cases the programs may only contain left and right stereo audio and or surround speakers of a home theater receiver connected to the e Verify that the S PDIF cable coaxial or optical is firmly connected to the DCX3501 M and the home theater receiver e Verify that the home theater receiver is set to a surround sound audio mode Dolby Pro Logic Dolby Pro Logic II Dolby Pro Logic IIx DCX3501 M e Verify that the receiver is properly configured to work with all connected speakers High Definition DVR DCX3501 M e Installation Manual 89 365 095 16528 x 2 Troubleshooting Q There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the DCX3501 M Verify that the DCX3501 M is powered on and tuned to an authorized cable channel Verify that all video cables between the DCX3501 M and the TV are firmly connected Verify that the coaxial cable feed is firmly connected to the DCX3501 M and the wall jack e f the DCX3501 M video output is connected to a home theater unit verify that the home theater unit is powered on and set to the appropriate input source e f the DCX3501 M video outpu
91. rograms to record across multiple channels and time slots e Rewind and replay recorded programs High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Introduction Q e Simultaneously watch two programs switching easily between them using the swap key e Record a program in the background while viewing another live program e Simultaneously record programs from two channels while watching a different pre recorded program with the ability to switch viewing between any of the three programs Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record The approximate time depends on the programming type and the drive size Table 1 DVR recording time guidelines Estimated Recording Hours For Standard Digital HDTV Channels Drive Size Channels DCX3501 M 350 to 700 100 to 160 MPEG 4 MPEG 4 175 to 350 50 to 60 MPEG 2 MPEG 2 All times are approximate The actual hours a subscriber can record are a function of program bit rate the IPG type and the reserved buffer space Standard Data Features e Integrated DOCSIS 2 0 capable cable modem e 64 MB FLASH memory e 512 MB DRAM e One Universal Serial Bus USB 2 0 port e One eSATA external SATA connector un powered for data only connectivity on the rear panel e 10 100 Mbps Ethernet Port RJ 45 on the rear panel e On board real time RF return DOCSIS compliant Standard Miscellaneous
92. rs To ship your equipment for repair e Pack the unit securely if possible in its original factory shipping carton e Print or display the RSA number so it is easily visible on all equipment boxes e Enclose a note describing the exact problem Complete and enclose the checklist provided with the unit e Ship the unit PREPAID to the address provided by the Service Center High Definition DVR DCX3501 M e Installation Manual 5 365 095 16528 x 2 Overview Overview Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service Certain functions such as those requiring a numeric entry require a remote control Some connectors are not enabled and require the support of application software The DCX3501 M features new touch sensitive buttons on the front panel The buttons are activated when your fingertip touches the marked areas on the front panel Note that the buttons do not physically depress like standard mechanical buttons 1 23456 7 Figure 2 Front panel 1 Cursor Menu navigation Select Selects menu options 2 Power Turns the set top on and off standby 3 Menu Displays the menu 4 Guide Displays the program guide 5 Info Displays current channel and program information 6 Format Change the video output format 7 Channel Changes channel up or down The availability of
93. s Advanced Audio Video Settings Screen The Advanced Audio Video Settings menu is used to customize several advanced audio and video features of the DCX3501 M most notably the Dolby Volume feature and the Video Sharpness feature The Dolby Volume feature provides volume normalization across channels programs and commercials Normalization is a process where the different volume levels across channels programs and commercials are adjusted to the same approximate output volume As a result sudden volume changes are reduced and the overall volume output of the DCX3501 M is more consistent The Video Sharpness feature is used to soften or sharpen Standard Definition SD programs when viewed on either the HDMI or Component Video YPbPr outputs When SD programs are viewed on a large screen television picture quality can suffer because noise and other imperfections in the picture can be magnified on the large display The Video Sharpness feature can be used to soften the picture and reduce the appearance of these imperfections The Advanced Audio Video Settings menu screen is illustrated and defined below Advanced Audio Video Settings Dolby volume Off On Video Sharpness Return to Main Menu gt gt gt Restore Default 4 Settings Figure 18 Advanced Audio Video Settings Menu Screen High Definition DVR DCX3501 M e Installation Manual 45 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Sett
94. s and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its third party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is High Definition DVR DCX3501 M e Installation Manual iV 365 095 16528 x 2 Software License strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software that is provided as a bundled application or otherwise with the Software or that is downloaded to or otherwise installed on the Product U S GOVERNMENT
95. same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademark
96. se sent by the controller It is a 16 Num bit unsigned hexadecimal number Last RB Time The last time the DCX3501 M attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Prep ACK Last Prepare for Poll Acknowledge sequence number and time of the last Report Purchase request sent by the controller Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller Poll Sequence number and time of the last Poll Acknowledge message sent by the controller Acknowledge Stack Unit Unit used in purchase processing Show Count Count used in purchase processing Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing High Definition DVR DCX3501 M e Installation Manual 51 365 095 16528 x 2 Diagnostics Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every five seconds 00B STATUS OOB FREQUENCY 075 25 MHz CARRIER LOCK YES DATA YES EMM DATA NO
97. set top IEEE 1394 If the HDTV has an IEEE 1394 connector you can use the IEEE 1394 for both the video and audio connection Connect an IEEE 1394 cable to the IEEE 1394 connector on the HDTV and DCX set top Note On screen graphics will not be displayed when you are using the EEE 1394 connection on the rear panel of the DCX set top If there is an audio video receiver and you are not using the TV s speakers go to Connecting the DCX Set top to an A V Receiver Audio Because HDMI and IEEE 1394 provide both video and audio output no additional audio connections to the TV are required if you use either of these connections High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Installation Q Choose one DCX3501 M Cable in aa Alternate lt i gt HDTV i o m IEEE 1394 HDMI A V Receiver DIGITAL AUDIO COAX IN VIDEO COMPONENT VIDEO VIDEO S VIDEO oo casenv we OPTICAL IN TV MONITOR OUTPUT VIDEO S VIDEO CABLE ANTENNA IN OlP O 6 0 0 00 Alternate Figure 4 Connecting the DCX to an HDTV single connection for video audio Note Only 1 HDTV video audio connection needs to be made to an HDTV Note On screen graphics will not be displayed when using IEEE 1394 connection Refer to Graphics Overlaying the Video for more information Note Solid lines in
98. set top and the audio left and audio right connectors on the HDTV If the TV supports a digital audio input e If the equipment supports it use the digital audio optical S PDIF or coaxial S PDIF outputs instead of the audio and r outputs S PDIF offers better audio quality including support for Dolby Digital audio For information on configuring the DCX set top settings see Configuring Audio Video and Closed Caption Settings High Definition DVR DCX3501 M e Installation Manual 17 365 095 16528 x 2 Installation Q e Pane ee a __Choose__ __Choose__ Choose one one one Digital audio Digital audio L R audio HDMI Component video optical coaxial DCX3501 M bd Alternate Gz HDMI to DVI adapter Figure 5 Connecting the DCX to an HDTV separate video audio Note If the receiver can check the baseband and digital audio S PDIF ports for appropriate channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs and output s then the DCX3501 M HDMI output can be directly connected to the A V receiver High Definition DVR DCX3501 M e Installation Manual 18 365 095 16528 x 2 Installa
99. stics The Current Channel status fields are Field Description Type Indicates whether the channel is analog or digital OSD Front Description panel DIGITAL d Digital Status Indicates the current status of channel acquisition OSD Front Description panel Acquired Service has been acquired and is playing but stream components may not be locked yet if the service is digital For an analog service there are no stream components to lock so this is the final status Acquiring Service is being reacquired Not Acquired Service has not been acquired due to a failure Acquired and Locked Digital service has been acquired and all relevant stream components for the service are locked If the service is purchasable the stream components will not be locked until the service is purchased Acquired Not Playing Service has been partially acquired but is not playing For MPEG 2 services this means that no components are selected Preview Indicates whether the current program is in preview mode Purchasable Indicates whether the current program can be purchased for viewing Purchased Indicates whether the current program has been purchased EPOCH Num Number of authorization requests originating from DCX3501 M Auth Reason The current epoch authorization reason is displayed in the hexadecimal format Oxbb on the OSD and front panel Service Service
100. stream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3501 M 0000 is displayed if the Upstream ID is not configured or if it is unknown Downstream ID A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3501 M 0000 is displayed if the Downstream ID is not configured or if it is unknown State The interactive status of the DCX3501 M Front Panel OSD Description U UNCONFIG The DCX3501 M is not configured for the interactive system and the platform should run as pre interactive G MAC_CONNECT The DCX3501 M is waiting to establish a connection to the MAC PID Stream Front Panel OSD Description dc INIT_WAIT_DC_OR_C The DCX3501 M is in the interactive initialization state and waiting for the default configuration or the contention channel list messages IL WAIT_LM_ACK The DCX3501 M is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message SO WAIT_SO_ACK The DCX3501 M is in the interactive initialization state and waiting for a Sign On acknowledgement I LA WAIT_LA_OR_SO The DCX3501 M is in the interactive initialization state and waiting for Logical Address or Sign On with verification Frequency message S INIT_LSTOPPED The DCX3501 M is in the interactive initialization state and the TransMode has stopped High Definition DVR DCX3501 M e Installation Manual 85 365 095 16528 x 2 Diagnostics Fiel
101. t is connected to a TV through an HDMI connection power off the TV and then power off the DCX3501 M Wait one second and then power on the devices Not all HDTVs can display every output format 1080i 720p 480p or 480i available on the DCX3501 M To select a different format 1 Ensure that your DCX3501 M is plugged into a power outlet and is turned off 2 Press the MENU key on the front panel Your settings are displayed on the DCX3501 M front panel display 3 Press the A and W keys to display the HDMI YPbPr OUTPUT setting 4 Press the key to cycle through the available output formats until a picture displays on the TV No graphics or program guides appear on the screen If you use the IEEE 1394 connection on screen graphics including closed captions and program guides are not displayed by the DCX3501 M On screen graphics and captions may still be overlaid by your TV if enabled Alternatively use HDMI or component video instead No closed captions display Verify on the User Settings menu that closed captions are enabled on the DCX3501 M Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are black bars to the right and left of the picture Widescreen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most widescreen TVs to stretch the video
102. ted and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and set top Connect the equipment into an outlet on a circuit different from that to which the set top is connected e Consult the dealer or an experienced radio TV technician for help Caution Changes or modifications not expressly approved by Motorola for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation High Definition DVR DCX
103. the checklist for the DCX3501 M to operate properly in native mode The Native Mode Settings menu screen is illustrated and defined below Native Mode Settings NOTE Selecting formats in the list below that are not supported by your HOTY may result in a loss of video My TY Supports the Following Formats 1080p60 1080p30 1080p24 x 1080i 720p 480p 480i x Return to Main Menu gt gt gt Restore Default Native Settings Figure 14 Native Mode Settings menu screen High Definition DVR DCX3501 M e Installation Manual 35 365 095 16528 x 2 Configuring the Audio Video and Closed Caption Settings Setting Description 1080p60 High Definition Generates 1080p60 video on the HDMI output if the program is broadcast in 1080p60 format The DCX3501 M can also convert any other broadcast format to the 1080p60 video format 1080p60 is a high definition video image with 1920 x 1080 pixels progressive scanning and a frame rate of 60 frames per second This option is only available if the DCX3501 M is connected to an HDMI display device If no HDMI connection is detected this option is disabled and no longer selectable in the menu Note The Component Video YPbPr output delivers 480i video whenever the HDMI output is delivering 1080p60 video 1080p30 High Definition Generates 1080p30 video on the HDMI output if the program is broadcast in 1080p30 format The D
104. the embedded cable modem enters hunt mode It can be 54 to 860 MHz If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled N A is displayed Mode The DOCSIS downstream channel modulation QAM 64 or OAM 256 If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled 000 is displayed Power Level The downstream channel power level in dBmV If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled 000 is displayed SNR The estimated downstream channel carrier signal to noise ratio in the format xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled 00 0 is displayed Upstream Channel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Carrier Lock is No if DOCSIS is not enabled N A is displayed Mode The DOCSIS upstream channel modulation QPSK QAM 8 QAM 16 OAM 32 OAM 64 or QAM 128 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled N A is displayed Channel ID The upstream channel identifier 0 to 255 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled N A is displayed Power Level The upstream cha
105. the value is invalid or cannot be retrieved RS The retention state Forever 1 week 2 days 1 day 12 hours 6 hours 3 hours 90 minutes or Not Defined N A value is invalid or cannot be retrieved SDV Client If Switched digital video is available the following information is related to the SDV Status Client e Status of client e P Address of primary switched video manager SVM server e P Address of secondary switched video manager SVM server e P Address of Auto Discovery server e SDV Mode e MotoCar configuration and message count High Definition DVR DCX3501 M e Installation Manual 64 365 095 16528 x 2 Diagnostics Field Description Version number of the SDV configuration message and number of minutes since the version was last seen by the client Configured switched channels SWV followed by the number of channels in the Active Channel List ACL e Version number of the Mini Carousel message and the time it was last seen e Time and date of the last error recorded by the Client e Last error code e Service Group ID e SDV OAM diagnostic parameter table consisting of entries for attempted and successful SDV tunes and OAMs listed in the Auto Discover list Table includes the QAM frequency the TSID if a TSID mismatch exists Auto Discovery Indicator if QAM is included in the Auto Discover List Service group ID count of successful tunes to switched services count of short ter
106. ting a still frame similar to a pause function MUTE to BLACK Displayed if mute method presents a black screen Captions The captions mode displays captions present on the service Note The caption options are set via the User Setting Menu where the subscriber can enable closed captions and select options High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 72 Diagnostics Field Description 1 Caption Row Caption Detected OSD Display Description 708 EIA 708 captions detected 608 EIA 608 captions detected 608 and 708 Both EIA 608 and EIA 708 captions detected None No captions detected 2 Caption Row Caption Options Set followed by Service Selected OSD Display Description 708 Set EIA 708 captions enabled with options set by user 708 Default EIA 708 captions enabled with no options set by user 608 Set EIA 608 captions enabled with options set by user 608 Default EIA 608 captions enabled with no options set by user None Set Captions detected but not enabled OSD Display Definition CC 1 Closed Caption service CC 1 default CC 2 Closed Caption service CC 2 CC3 Closed Caption service CC 3 CC 4 Closed Caption service CC 4 T1 Closed Caption service T 1 T2 Closed Caption service T 2 T3 Closed Caption service T 3 T4 Closed Caption service T 4 OSD Display Description Primary Lang Primary langua
107. tion Q Connecting an A V Receiver Audio There are several options available for audio connections to the A V receiver e Digital audio OPTICAL S PDIF e Digital audio COAXIAL S PDIF e Stereo audio AUDIO L and R lf the A V receiver supports it the optical S PDIF or COAXIAL S PDIF digital audio outputs may be used in place of the stereo audio outputs audio L and r These outputs offer a higher level of audio quality including support for Dolby Digital audio e Digital audio optical S PDIF Connect the optical cable to the digital audio OPTICAL connector on the DCX set top and the optical connector on the A V receiver e Digital audio coaxial S PDIF Connect the digital audio cable to the digital audio connector on the DCX set top and the digital input coaxial connector on the A V receiver e Stereo audio Connect the stereo audio cable to the audio and r connectors on the DCX set top and the audio left and audio right connectors on the A V receiver For information on configuring the DCX set top settings see Configuring the Audio Video and Closed Caption Settings High Definition DVR DCX3501 M e Installation Manual 19 365 095 16528 x 2 Installation Q __Choose__ D i aros 9 8 one one one HDMI Digital audio Digital audio L R audio optical coaxial DCX3501 M ctAltemate db Alternate CABLEY ANTENNA IN Figure 6 Connecting the DCX to an
108. udio and or video has been lost after adjusting these settings from their default values If you are the HDMI connection to your television the checklist will be automatically customized according to the supported formats reported by the television If you are using the Component Video YPbPr connection to your television the checklist will have only the 1080i and 480i formats selected Return to Main Menu Selecting this option will return you to the User Settings Menu main screen High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 37 Configuring the Audio Video and Closed Caption Settings Additional HDMI Settings Screen The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the DCX3501 M with other HDMI and DVI display devices Adjustable options include display mode color space audio output mode and audio lip sync delay The Additional HDMI Settings menu screen is illustrated and defined below Additional HDMI Settings NOTE Changing these values may result in loss of audio and or video HDMI DVI Mode HDMI DVI Color Space YCC 4 4 4 RGB Audio Output Auto L PCM Pass Through Lip Sync Auto Off Manual Lip 00 syne Delay UU msec Return to Main Menu gt gt gt Restore Default HDMI Settings Figure 15 Additional HDMI Settings screen High Definition DVR DCX3501 M e Installation Manual 365 095 1652
109. ur outlet consult an electrician for replacement of the obsolete outlet e Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus e Only use attachments accessories specified by the manufacturer e Unplug this apparatus during lightning storms or when unused for long periods of time e Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped IMPORTANT SAFETY CONSIDERATIONS The DCX3501 M set top requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data Be sure to follow these requirements during transportation and installation The plug is the main disconnect device It shall remain readily accessible and operable The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus During Transportation to the Subscriber Home Transport the cable terminal in its shipping box or an equally padded container Do not expose the terminal to rain or moisture High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 Safety a
110. versions that are installed on the DCX3501 M When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ASTB VALD Lst 26 Ver 3 Boot Code 09 10 Platform Built Version 22 12 May 02 2008 16 28 49 Processor MOL Analog Secure Processor N A Object Ver Status ID LO TC_CS_CD 22 12 ENABLED 0897 0 Tv_Guide 75 59 ENABLED 07DA 1 Figure 26 Front Panel Display for code modules High Definition DVR DCX3501 M e Installation Manual 67 365 095 16528 x 2 Diagnostics Download data Download received indicator Number of segments remaining for download to complete Figure reflects 17012 segments or bPC for the base platform CODE or SYS for the system object Alternating 9 E l J Code module identifier m D rm Indicator separating maior and minor High Definition DVR DCX3501 M e Installation Manual 365 095 16528 x 2 68 Diagnostics The Code Modules fields are Field Description Boot Code The boot code version in ASCII format Platform Built The date platform software was built Version The firmware version and build date in ASCII format Processor The digital secure processor version in ASCII format Analog The analog secure processor version in ASCII format Secure Processor Downloadable Lists all objects loaded or being loaded onto the DCX3501 M in ASCII format
111. ystem GPS seconds from Jan 6 1980 It is displayed in Greenwich Mean Time GMT Country Code Country code if configured by the controller Total Run Time Total Run time in hours and minutes since last reset or power cycle Standby Time Percent of time the set top is in standby mode Low Power Time Percent of time the set top is in Low Power mode if power saving mode is enabled Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel The OSD and front panel displays are updated each time this diagnostic is viewed PURCHASE POLL STATUS PURCHASES UNSENT 00 UNACK 00 LAST SEQ NUM 0000 LAST RB TIME N A IPPV STATUS DISABLED LAST POLL STATUS PREP CMD PREP ACK POLL REQ POLL ACK STACK LIMIT 00000010 SHOW COUNT 00000000 CREDIT TOTAL 0000010000 DEBIT TOTAL 0000000000 Figure 20 Front panel display for Purchase Status diagnostic High Definition DVR DCX3501 M e Installation Manual 50 365 095 16528 x 2 Diagnostics Purchase Indicator On when IPPV is Number of enabled unsent purchases The Purchase Status fields are Field Description Unsent The number of purchases in the DCX3501 M remaining to be polled It can be an integer from 0 to 63 Unack The number of reports that have not been acknowledged by the controller It is an integer Last Seq The last acknowledged sequence number of a purcha

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