iPECS Attendant user guide - MBC
Contents
1. ee oer 38 IPATIENDANTMAIN WANDO Wi iia 39 5 1 LOGOUT er 39 5 2 A 39 5 3 MONITORING WINDOW 00cccssccsccceseceeeeceneceeeceenecseeceenecseucessecseneeseneeaueeceneesneeseneesaectenseseuseeaeeseneesaeeteneeges 40 5 4 DIAL PAD WINDOW RE u 42 5 5 ALAN DISPLA Le BD rea e E E E ne 43 INSTALLER S SEC TIO Non 44 6 1 IP ATTENDANT PROGRAM INSTALLATION sccosscsosscosscseesccnscseusecesseesseceuseusesteusensestensensessensessusseaseseusenes 44 6 2 PATTENDANT EO GIIN e a A a E 45 6 2 1 PEC NI eel au a Rm 45 6 2 2 Program Basic Setting a cad 45 6 2 3 MA An O A 50 Contents IPECS Attendant for LIK User Guide 7 PMSFORTIOTEEVERSION ac 7 1 ABOUT ETT 51 7 2 PMS IVANA VV IN sre mH m 51 LS DATABASE SYNCRONIZATION WITH SYSTEM AND PMS cccceceececececcccuceeecuceseeeesususeseseusesesesseesesueueseueeseseees 53 7 4 FIO TEE sari men scarce idee m 53 7 5 A O O AN 53 7 6 CIES Te SEAR Cees a A 54 7 7 PMS CONTIG ioi dd 54 7 8 CHECA Ni e 55 7 9 CHECKS lt e a e id ds e e bate 2 a 56 7 10 ROOM STATUS c cda acaba oU dativo cuan e o Ra E a Me CA ed 58 7 11 ROOM CHANCES iia 59 7 12 E O2. C gt LiKk IPECS Attendant User Manual PECS Attendant 7030 PARA Wait Hold Call Park Wait CO 0 STA 0 RECALL 0 Line No Name Day Record Ring Dev Call History Flex Button Setting Call Park Department L Line No RingStart Time TT Vannas Station Info Co Line Info I Contents Detail Hold CO 0 STA Line No Name O Phonebook 7000 PsyPark LG 7001 BagiMeang Eri 7002 BreadMilk S Flex Button Setting Information 1 CO LINE 001 CO LINE 002 CO LINE 003 CO LINE 004 CO LINE 005 CO LINE 006 CO LINE 007 CO LINE 008 CO LINE 008 CO LINE 010 LOOP BUTTON LOOP BUTTON EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY ROOM 7001 EMPTY EMPTY EMPTY Function Type Empty CO Line CO Group LOOP Station Number Programming PGM Code Station Speed Bin System Speed Bin Programming Numbering Plan Value 7002 CO LINE 001 CO LI IF DB llt sm m Log Out 7011 7012 7013 7023 fittendant T 81 REDIAL MSGICB ji SPEED il SY Mute NE 010 LOOP BUTTON LOOP BUTTON EMPTY EMPTY PRINT SMDR HOTEL CHK IN HOTEL CHK O HOTEL PRT BI HOTEL PRT ST HOTELICM ENA HOTELICM DIS ONE TIME CO HOTELROOM HOTEL ROOM ERICSSON IPECS Attendant for LIK User Guide Revision History Improvement of Login Ac count Desc
3. and is supported in iPECS subject to conditions see the 5 6 Release document from 5 6 Software release Window Preselected Message E3 Message Type Ce PreSelected O Customized qq LUNCH RETURN AT HH MM o EE C ON VACATION RETURN AT DATE MM DDJ OUT OF OFFICE RETURN AT TIME HH MIY m OUT OF OFFICE RETURN AT DATE MM DD C OUT OF OFFICE RETURN UNKNOWN D CALC Telephone Mo up to 17 digits IN OFFICE STATION C IN A MEETING RETURN AT TIME HH MM C AT HOME Cao AT BRANCH OFFICE t Remove Message Procedure 1 Menu gt Tools gt Select Message Type or ALI T M 2 Select Preselected or Customised Preselected message with VSF Group is not supported for customised type 3 Select a message or Remove Message 4 Setthe station range in the station input fields 5 Clickthe Apply button or OK button 6 If Remove Message isset and applied the cument message will be disabled Note 1 In orderto change the message in the Customised input the message in Customised message setting Setting Customized 23 IPECS Attendant for LIK User Guide 4 2 8 Paging Description The LG Enc sson PEC S LIK system can perform various Paging functions to stations as well asto extemal paging solutions The paging options within the selection window are defined within the IPECS system Window E Paging Selection Internal External Internal Zone 1 External Zone 1
4. IP Attendant isa full Softphone application with special Attendant functions available At PGM 443 apply UserID and Password for IP Attendant You should delete any prior softphone assignmentsforthe ATD if connecting IP ATD aslinked pair Check the Desired Number is the Station number of an Attendant at PGM 164 If the IP ATD is not yet set up and isto be a Stand Alone IP ATD not linked pair ensure the desired number isthe next available SIN number set that numberasan Attendant IPECS UK must be version E 6Bd or later to support an IP Attendant connection An IP Attendant license or the 90 day demo code must be enabled atiPECS in orderto connect IP Attendant Note EZPWD Login Station Attributes must be disabled forthe connecting ATD station prior to E 5Gzand E 6Cc PECS SW 6 2 2 Program Basic Setting Description Set the basic information to operate the program IP ATTENDANT program supports multiple users by the use of multiple ID settings within Procedure 1 start up connection 1 Check the iPECSforan IP ATTENDANT license If iPECShasnot gota license for IP Attendant enter it now or use the 90 day demo code 2 Open IP Attendant amp follow the landi Settings screen Custom Setting button from the Login Screen to accessthe Custom System Connection system Information a Message Trace e Headset Setting System Type iPECS_LIK e Database Setting System IP 192 168 123 106 Connection Mode Local
5. 801 4 Acallcan also be parked by pressing the Transfer button followed by the available Park Location number ex 601 oruse the PC Key pad Call Park Answer 1 To retrieve a Parked call press Call Park number using the Dial Pad oruse the PC Key pad Ordouble click the call in the Call Park list Note Call Park answer is recommended to be done when the IP ATTENDANT is IDLE Call Park is only available for extemal outside line callers Park Eo Line IPECS Attendant for LIK User Guide 4 P Attendant Program Menu 4 1 File Menu 4 1 1 Import DB Phone Book Data Description Using the Phonebook import function for importing data into the Phone book from other programsor files Procedure 1 Menu File Import Phone Book OrALI F I 2 Select one of types Act Gold Mine ez Attendant Excel that contains the data to be imported 3 Select the file in the file import window and then click the Open button 4 The Import process will complete automatically Notice 1 Ihe program selected atthe import type must be already installed in the PC 2 Import Phone Book menu isfunctional only when Servertype is Local Custom Settings System Connection it is not supported in remote connected mode 3 During the Phone Book Import process IPEC S ATD may slow its response speeds IP ATTENDANT cannot receive calls while a phone book import is in progress Therefore import phone book is r
6. Remote Attendant ID 7030 Password PE IP 192 168 123 113 IF Bridge Lise NotUse Apply i Close 45 IPECS Attendant for LIK User Guide 3 Atthe Custom Settings screen input iPECS type LIK IP Addressand mode 4 AtiPECS Admin ensure the Attendant station hasa UserID and password by setting the desired number to the Attendant station number Save the data 5 PBXID and PBX Pwd are iPECSPGM 443 ID Password above forthe Attendant Phone 6 Ifthe dished number in PG 443 is assigned to Linked Pair IP Brigde feature can be set 7 Apply the correct Adapter forthe IP Attendant PC then use Apply to save the settings 8 Atleast one time check the firebird Database Setting Applying the Test button should retum a DB Connect Success Then close the Custom Setting screen PECS Attendant x 9 Backatthe IP Attendant Login screen apply the temporary ID and Password of admin 1111 Select Login Ss Welcome IPECS Attendant 10 The application begins to initialize ID admin Password gt cci 1111 PECS Attendant Login Setting S Loading Modules Apply Local Language Ok Save my ID IM Login Hs O Getting Station Information Save my Password O Getting Flex Button Information sign me in automatically Getting User Information Creating Monitoring Groups Z quc 11 Once Login UCTI Fail shows you can click the close butto
7. ALT S G To create a new group registration click the Add button after inputting the group name 3 Anew group wil be created on the Curent Group window Select a group atthe Curent Group window select a station or stations use Ctrl key to add more selected stations at the Stations window and then clickthe lt button The new stations will be added to the group 5 Ifitisnecessary to delete a station from a group select the relevant group and clickthe button 6 To perform a group deletion select the relevant group and click the right button of the mouse and then click the Delete Another way of deletion isto clickthe button 4 3 6 Code Setting Description The code setting applied numberhandling to CO AccessCode from IP Attendant Window 36 IPECS Attendant for LIK User Guide Code Setting Code Setting Co Access Code OK Cancel Procedure 1 Menu gt Setting Code Setting or ALI S T 2 Setthe code and then click the OK button Note Set the outside line accesscode default is 1 to CO Access Code 37 IPECS Attendant for LIK User Guide 4 3 7 Speed Dial Description System Speed Dials are designed to manage numbersthat are in frequent use Window Speed Dial Summary 2000 Co Line 01133334444 Mr Kim 2001 Mone 2002 Co Group 11198755432 Mr Oh 2003 Mone 2004 Mone 2005 Mone 2006 Mone 2007 Mone 2008 Mone 2009 Mone 2010 Mone 2011 Mone 2012
8. Information CI Getting Flex Button Information CI Getting User Information Creating Monitoring Groups SL ERKSEDN Procedure C The above window IP Attendant Initialize will come up when the program starts From this window the operatorisable to check the preparation forthe program initialization Referto the following messages Loading Modules meansthe processof uploading messagesthat are necessary for program operation Apply Local Language meansthe application of the relevant language local language or English into the program Login means login request with the preparation of login by the operators information that has been saved During this process if Login db fail is displayed this will mean that the installation of program DB is not done normally or ID password forlog are incorrect so make sure comect ID password are inputted If Login ucti fail is displayed this will mean that WinPCap program isnot installed nomally orthe information of connection with PBX is not recorded normally In this case move to the main window by clicking the Close button on the top right and checkif account amp connection information are correct from Tools Menu and check if the information of system connection is correct from Setting Custom Setting If all information is correct delete the program and install it again Getting Station
9. Mone 2013 Mone 2014 Mone 2015 Mone 2016 Mone Detail Setting Co Type Coa Line Co Group Loop PSTN Code None Speed Mo 2002 Speed Mame tr Oh ca Number 1 Phone Mo 01198765432 Upload Download Down All CLEAR 1 Clase Procedure 1 Menu gt Setting gt Speed Dial Setting or ALT S S 2 Select the speed dial that needsto be set 3 To check the iPECS setting fora given speed dial select the speed dial click the Download button 4 On editing a speed dial click the Apply button to save the data it must still be uploaded 5 When editing a speed dial set the trunk type aswell asthe other relevant information 6 Clickthe Upload button to apply the changed information into PECS s database 7 Ifitisnecessary to download all speed dialsthat have been saved in PBX click the Down All button This function can use a lot of system resources so downloading of all speed dialscan take a long time Therefore this should be done atthe time when the otheroperators do not use the program Also during a database download the downloading or uploading speed dials cannot be performed Note In case of uploading ordownloading a lot of speed dials pressthe Ctrl key and click the speed dials that need to be uploaded ordownloaded Another way isto pressthe Shift key and click the ft button or button After that click the Upload button or Download button 38 IPECS Attendant for LIK User Guide
10. Street Address Kyoung Ki Do Anyang Si Dong An Gu ip City Hobkyeo Dong 431 800 Room Information Check In Information Room Number Guest Name Guest Language Check In Time Room Status Company Name Street Address Zip City Check In Group Alarm Time Setting Alarm Option Everyday i Delete Memo List Note 1 Check In Registration is not allowed by multiple 2 Ifuserexecute check in to already checked in room then guest data change isallowed 3 If Check In Group issame room to room call isallowed 7 9 Check Out Description This is used for guest check out 56 IPECS Attendant for LIK With Detail button detail charge information isshown With Print button receipt is printed Check Out Guest Information Room Humber Foo Bill Number 1203000003 Check In Time 2012 03 26 15 41 00 Check out time 201 2 04 01 11 27 20 Guest Name Myoung Ea Gi Company Name LG Ericsson Street Address IE yaung ki Go Anyang Si Dong An Gu ip City Hakyea Dong 431 800 Charge Summary Total Amount 28 237 Itern Room Charge Call Charge Bar Charge Total Charge Check out detail Sum Der Total Amount 3 795 Time Item 12 03 30 11 56 00 12 03 30 11 55 00 12 03 30 11 55 00 12 03 30 11 55 00 12 03 30 11 54 00 12 03 30 11 54 00 f ii eri y m the LESE esf Beautiful f otel Wa qua j ow Welcome te ECS tel Procedure Chec
11. Up Setting orALT S W 2 Selectthe station that needsto be set with Moming Call 3 In Time Setting input the time in Time Setting and select the relevant option in Alarm Option 4 Clickthe Apply button New Wake Up Setting 5 wake up calls per station 1 Tools Setting Wake Up Setting orALT S W 2 Selectthe station that needsto be set with Moming Call 3 Selectthe relevant Wake Up option next to the numbersbetween 1 and 5 4 Input date and time that are suitable forthe selected option and click the Apply button 5 The history of Moming Call that hasbeen set atthe station can be checked by clicking the Read button In case of selecting many stations the history will be disolayed with reading the first station 6 The history of Moming Call that hasbeen set can be deleted by clicking the Clear button Bear in mind that all Moming Calls set at all stations can be deleted by Clear button Note Forthe New wake up settingsto be applied System Attribute New 5 Wake Up Usage must be enabled 35 IPECS Attendant for LIK User Guide 4 3 5 Group Setting Description Stations can be managed or viewed asa group of specified stations The group that hasbeen added here can be easly used for SMS or Moming Call Window Group Setting Management Station Info Marketing Personal gt gt FODO foot foo 7003 7011 PsyPark Babmuzekim Juhyoungoh Procedure 1 Menu Setting Group Setting or
12. com m abdul quddos ericssonlg com ActADIISAdmin ericssonlg com ActAdiis ericssonlg com Administrator LG Nortel com adthapong ericssonig com ahed ericssonlg com CNjNetwork Sales Team ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC amornratt ericssonig com amphon ericssonlg com anant ericssonlg com aree ericssonig com arkom ericssonig com arnon ericssonlg com AvamarBackunUser laericsson Y 1 After LDAP enable IP ATTENDANT should be restarted again to apply it correctly 18 IPECS Attendant for LIK User Guide 4 2 4 Account Description Account information isthe IP ATTENDANT account data including the IP ATTENDANT log in credentials Window UJ Account Info Add Modify Delete Close ID Name No ID Name Department PKI 1 ABCD EFGH 5 ECC ddd KanghamStyle Psy Enterprise Admin Admin Admi Account Info Save Cancel Account Info ID Admint Password GEH Mame Admin Department Admin Permission Supervisor T PAX Account info PBXID 7030 PRA Pw Procedure 1 Menu Tools Account Or ALI T A 2 To create new operator registration information click the Add button 3 Inthe Account Info window input the relevant information such asID Password Name Department Perm Permission PBXID and PBX Password and then click the Save button 4 Ifitisnecessary to change the information of the registered operator select the relevant operator and then cli
13. for UK Hospitality Software asa separate product PMS Attendant Proprietary Management System Thisapplication requires iPEC S LIK Hotel SW for connection IPECS Attendant for LIK User Guide 2 Userlog in 2 1 Important information The IP Attendant Program uses login information in the form of UserID and Password created during the application s initial setup Thisdata should be recorded in a safe place to protect against lost orforgotten passwords If thisdata islost the IP Attendant program cannot be started In such a situation the IPECSATD will need to be uninstalled and reinstalled to the desired PC in orderto create a new ID and password Even if the application is set to auto login it can be deselected during start up of the application If your IP Attendant doesnot have a userlog in referto the Installers Section for instructions regarding the initial log in and creating IP ATIENDANTID and Password details i e creating IP ATTENDANT accounts IPECS Attendant for LIK User Guide 3 Basic Call Handling Functions 3 1 Answenng a call Description An IP Attendant operator may answer intemal other stations on the system or extemal outside line calls Procedure Station Answer 1 When an incoming call presents it will pop a call alert and will displayed in the Wait window as well asring the PC speakers or headset as configured within the IP ATTENDANT If the IP ATIENDANT is not focussed in the foreground of wind
14. iPECS Attendant Drivers 9 Inthe Database Setting DB operation mode can be set A DBtype isFirebird In case of Remote asthe server IP addressof the relevant PC and DB iPECS DB DFB file located in iPECS LIK installation folder in the relevant PC must be accurately set for DB connection In case of Local asthe Server DB iPECS DB DFP file located in iPECS LIK installation folder of the relevant PC must be accurately set B DBtype isanother MySQL Oracle MS SQL Database IP address Database Name User Name User Password should be entered 10 In the IPECS Attendant Info Program information System version is displayed 31 IPECS Attendant for LIK User Guide In case of using devices such as USB speaker amp microphone headset these devices must be Bear in mind that if Include system mode and link test in Message Trace program speed will be After Database Setting connection test by using the Test button is strongly recommended Notice 1 Window Postion vanes with operators 2 installed pnorto program start 3 down and the gze of log file willbe bigger 4 2 When modifying custom setting fields It s recommended the IP Attendant be restarted Note Some settings such aslanguage selection and PBX information are applied once the program is restarted 4 3 2 Flex Button Setting Description The IP Attendant may edit the functions of its own Flex buttons as well asthose of other Station
15. information meansthat after getting station information the process of importing the information necessary for program operation amp its result will be displayed OK meanssuccess and the others mean failure in terms of importing the information In case the information is not imported normally import the information again after restarting the program In case the same problem still goeson checkthe system settings because it might be confident that this problem is due to wrong settings on the system Getting Flex Button Information meansthe processof importing Flex information of the operators station which hasbeen set at the system Getting User Information meansthe processof importing the information that has been saved at the Phone Book Creating Monitoring Groups meansthe processof importing the information of the station that needsto be monitored 50 IPECS Attendant for LIK 7 1 About PMS Description If IK system have a valid Hotel License Copy valid PMSIP Attendant version is installed in the PC Hotel Menu can be activated PECS Attendant v1 0 When User choose Hotel PMS Main Window jPECS PMS Filet Fs File E Config Room Setting HelptH O e Check In All Rooms Marketing Personal Management I Check Out Class19 exi Clean Class19 mi Clean Class19 Ex Clean Class19 Out of Service Class19 Out of Service Toolsi IT setting S He
16. the room Memo List 2001 01 24 A 12 32 45 AAA 2001 01 24 ZA 12 32 53 CCC Memo Detail DDDDD Procedure 59 IPECS Attendant for LIK User Guide 1 Choose Room setting memo 2 If user uses mouse right button message is left to a individual room Note 7 14 DND Description Each room sDND can be set orre set by PMS Procedure 1 Choos Room setting DND 2 Multi station Selecting is allowed Note 1 IhisDND isonly affect to room station s DND This is not Room DND 7 15 Wake Up Description Wake Up Alarm can be registered Procedure 1 Choose Room setting wake up 2 Multi station selecting isallowed Note 3 If userchoose read only first oom s wake up value is displayed 60
17. 2 a a P Log Out a 7009 7010 7011 ROOM 7090 T JAN 27 01 TRANS REDIAL PWD Ow CONF DND MSo cB ICM PGM SPEED 4 T R mute CO LINE 009 CO LINE 010 LOOP BUTTON LOOP BUTTON HOTEL PRT ST HOTEL ICM ENA HOTEL ICM DIS ONE TIM CO HOTEL ROOM HOTEL ROOM The IP Attendant operator may transfer varioustypes of incoming outgoing calls Procedure TRAMS While a call isconnected click the TRANS button the PC mouse on the Dial Pad orthe PC keypad The caller will hear holding tone while at the same time the called station will receive ring sgnalling When the called station answess the ring the held caller remains in the holding state until the 4 and then dial the station number via transfemng station IP ATTENDANT hangs up the call using the speaker ke y Thisprocedure allowsforan announced transfer or without announcing the call a blind transfer is accomplished When the transfemng station the IP ATTENDANT hangs up and withdra ws from the transfer the phone call between the line callerand transferred station isconnected The IP ATIENDANT station retums to idle To use Call Transferfeature Drag Drop feature is allowed in below cases A Call Redirect Drag from Wait Window and Drop to Station Info another station B Blind Transfer Drag from Hold Window and Drop to Station Info another station C Blind Transfer Drag from Dial Pad Window and Drop to Station I
18. 37567081 ES SCM LNSC ES SCM LNSC arporn ericssonlg com RPORN SOM 1269 Abdoolvaharb Yaprajan ES SCM LNSC ES SCM LNSC abdoolvaharh ericssonlg com 2180 Abdul Guddos Abdul Quddas CS amp E RAN Team CS amp E RAN Team abdul quddos ericssonig com 1616 ActADIISAdmin ActADIISAdmin ericssonig cam 1777 ActAdiis ActAdiis ericssonlg com 1 Administrator Administrator LG Nortel com 2175 Adthapong Boonthawong 66 38573061 010 37567081 ES SCM LNSC ES SCM LNSC adthapong ericssonlg com 1003 Ahed Alkhatib Ahed Alkhatib 20052529 01056008512 ES International Sales Div ES International Sales Div ahed ericssonlg com 1891 Alf Lonnemo Alf Lonnemo CN Network Sales Team 2051 Amornratt Thongchalerm 66 38573061 010 37567081 ES SCM LNSC amornratt ericssonig com 1948 Amphon Sunthonwanitchakul 66 38 573061 010 37567081 ES SCM LNSC ES SCM LNSC amphon ericssonlg com 2053 Anant Yordsingha 66 38573061 010 37567081 ES SCM LNSC anant ericssonlg com 1904 Aree Taworncheep 66 38 573061 010 2222222 ES SCM LNSC ES SCM LNSC aree ericssonig com 1844 Arkom Saeton 66 38 573061 4 010 1111111 ES SCM LNSC ES SCM LNSC arkom ericssonlg com 1694 Arnon Liengtanom 6638 573 061 010 37567081 ES SCM LNSC ES SCM LNSC amon amp bericssonlg com 2044 AvamarBackunUser AvamarBackunUser laericsson Y 8 Inthe Headset Setting Headset type can be chosen If Headset type is not normal each driver file should be installed ahead The driver file location is C XA Program Files
19. 5 IP Attendant Main Window 5 1 Logout Description For IP Attendant logout Window Log Out Procedure 1 Click the Logout button in the main window 2 Once IP ATTENDANT is logged Out the Log In window will be offered 5 2 Wait Hold Window Description This window displays information for incoming queued and held callsto the IP ATTENDANT Window Wait CO 0 STA 1 RECALL 0 Line Ma Mame Department Wait Time Junyoungoh Sales 00 00 06 Hold CO 0 STA 1 RECALL 0 Line Ma Marne Department Hold Time Babmusekim Ch RED 00 00 76 Procedure 1 In the Wait window the incoming call information such as TRUNK Station and Recall is displayed 2 In case a call come in clicksthe button or hit the Space Bar on the keyboard forcall response In case of using the mouse double click the displayed incoming information for call connection 3 The information of holding callsdunng phone call willbe disolayed in the Hold window 4 If itisnecessary to make a phone call with a station in the wait hold list double click the relevant station when the status is on hook 5 Byusing Drag amp Drop action waiting call orholding call transferisallowed to another station Notice The display orderin the Wait Hold window is basically determined according to incoming orderororder of pressing the Hold button however in case priority hasbeen assigned in the phone book top priority will be displayed on the top Note 39 IPECS
20. 5678 FAX 02 1234 5679 g Kyoung Ki Do Anyang Si Dong An Ceu TAX NUMBER 0123456 PAGAMINTO ALLA PTE CE NTASION Dl CONTO PAYMENT AGAINST Mii DATE ROOM NO BILL ACCOUNT CHECK IN CHECK OUT 12 03 30 12 03 30 12 20 12 03 30 FOO 1203000003 15 20 15 25 s GUEST NAME Kim Min VVoong COMPANY NAME LG Ericsson SREET ADDRESS Kyoung Ki Do An Yang Si Dong An Gu ZIP CITY 431 800 a La d z ITEM COST TAX SUM Mo Room Charge 22 222 2 222 24 444 i Call Charge 130 13 143 p Bar Charge 0 102 SOT 10 009 n Total Charge 24 506 e aa SIGN 7 8 Check In Description This is used for guest check in If a room isalready checked In state check in information can be modified Procedure 1 Choose a room of check out state 2 Clicka check in button or choose Menu Guest Data Setting Check In or choose Mouse Right button Popup menu L Check In or double click a empty room 3 Check In Input window ts activated 4 Entereach information and OK button Check In Check In Information Room Number Guest Name Guest Language Check in Time 2012 09 08 17 12 JA e 3 Room tatus E EN Company Name Street Address zip City Check In Group IPECS Attendant for LIK User Guide Data Change Check In Information Room Number Guest Name pung Ha Gi Guest Language Check In Time 2012 03 28 15 41 Room Status Clean Company Name LG Ericsson
21. Attendant for LIK User Guide The numberof queuing calls are displayed after being summarized on the top right of the Wait window The number of station calls is summarized to be displayed like STA the number of trunk calls is summarized to be displayed like CO the number of recalls is summarized to be displayed like RECALL However the recalls from stations is added in the numberof STA calls not in the number of RECALLs 5 3 Monitonng Window Description The Monitoring window shows the real time status of iPECS stations and trunks lines The default views are Station Info all registered stations and CO Line Info all registered Lines Other views are added as New Groupsare created ALT S G Window x station Info Marketing Personal Trade Management gt gt E E 4 4 a foot Foo 7003 FOODS 7009 fo10 7011 7012 BabmusekKim Jubyouncdgcoh ao 23 a 4 i iB 013 014 015 fO16 017 018 Procedure 1 A call to a station can be made by Double click the icon or Drag amp Drop to the Dial Pad during the DLE status 2 Ifthe relevant station number has been registered in the Phone Book it will be displayed asthe registered name 3 The Station Info screen can be displa yed several views large icon small icon orlist To set a different view right click on any station and select 4 The Station info screen can also be sorted in two ways either by system port basic sort or by logic
22. B board goesto Line Out the red light on the left LED IF LED will go on 2 Right LED DB LED displaysthe status of database connection 3 In case there isa request to restart the program or exit the program the red light on the left and the green light on the nght will flash in tum 43 IPECS Attendant for LIK User Guide 6 Installers Section 6 1 IP ATTENDANT Program Installation Description The initial program installation shall take the following steps Procedure 1 Select the iPECS Setup exe file and then execute tt 2 Install the program by following the install wizard no options are required 3 Once IP ATIENDANT installs the installer will automatically proceed with the installation of WinPCap 4 1 1 and FireBird 2 1 if WinPCap isalready installed chose the appropriate action when requested 4 Once installation procedure is completed operate the program by selecting the icon IPEC S Attendant from the start menu Notice 1 IfWinPCap program isnot installed IP ATTENDANT cannot communicate with iPEC S 2 If FireBird 2 1 isnot installed the program cannot operate nomally because program data cannot be managed properly 3 You may need to locate the IPECS Launcher exe in Programs folder if it is not added to the start menu you can pin it to Start menu from here via right click context menu if you wish 44 IPECS Attendant for LIK User Guide 6 2 IP Attendant Login 6 2 1 PEC S LIK Setting
23. IK User Guide 1 Dialthe Line accesscode followed by the PSIN number at the Application key pad orPC key pad Note 1 Other methods foroutbound calling are given in this user guide For details see the feature in use eg dialling from the phone book 2 When IP ATTENDANT is active window IP ATTENDANT Flex button 1 to Flex button 12 is working together with PC s Keyboard Function Key F1 to F12 3 3 Video Description In an IP Attendant Video Call is allowed Procedure Station Calling On talking with other Video Device press li button Video Call isestablished asbelow ES Note 1 Video call is only allowed in talking state 2 If associated device isnot video station it is not allowed 3 4 Call Record Description In an IP Attendant Call Record isallowed Procedure Station Calling IPECS Attendant for LIK On talking with other Device press CACA button Record Lit can be checked at Call Record Report PECS Attendant Fila P BiG eee Setino S Help Record Ring Dev Call Park NN Station Info oxi Delete Close 001 Called Name Record File CO LINE 001 CO LINE 002 CO LINE 003 CO LINE 004 CO LINE 005 CO LINE 006 CO LINE 007 EMPTY PRINTSMDR HOTEL CHK IN HOTEL CHK O HOTEL PRT BI Note 1 Call Record isonly allowed in talking state 3 5 Call Transfer Description 2 5 8 TUV 0 CO LINE 000 User Guide DER F DBS lk sh Co Line Info 7005 700
24. Internal one 2 External one 2 Internal one 3 Internal one 4 Internal Zone 5 Internal Zone 5 Internal one Y Internal Zone 8 Internal Zone Y Internal Zone 10 Internal one 11 Internal one 12 Internal All Call External All Call system All Call OK Cancel Procedure 1 Menu Tools Paging or ALI T G 2 Select the appropnate paging option in the paging selection window 3 The IP ATTENDANT operator presses the speaker button to make the page call Notice 1 Inorderto do paging the operatorstelephone must be pemitted to do paging 2 IPECS LIK only supports one type of speaker mode for paging 4 2 9 Music Selection Description Background music can be selected for use by the IPECS LIK Window Music Selection select AGM Bihl List OK Cancel Procedure 1 Menu Tools Background Music orALFHT U 2 Select the one of background music optionsand then click the OK button 3 To disable the background music select the No BGM and then click the OK button Note 24 IPECS Attendant for LIK User Guide 1 Individual iPECS Stations may select their own BGM source 25 IPECS Attendant for LIK User Guide 4 2 10 Date Time Description IP ATD can control the iPECS system Date and time Window Date Time Date Time Date Calendar Date Selected Date Selected Date aya EN August 2 o Date Format Mon Tue Wed T
25. J Marketing Personal Trade 7005 7009 7010 7011 7012 7018 Management 7001 7002 7003 BabmuseKim JuhyoungOh 7013 7014 7015 7016 7017 IB IDLE fittendant T JAN 24 81 Mim MSG CB EN The admin account will have been automatically removed for security 48 IPECS Attendant for LIK User Guide Possible Log In Issues If The IP Attendant Initialise window produces Login UCTI Fail gt you are using the special admin access gt The account ID and Password are OK but the Account s PBX ID PBX Pswd are notconect gt The PECS system doesnot have the IP Attendant License s required the 90 day demo license includesIP ATTENDANT Login DB Fail gt The account credentials UserID Password are not correct Getting Station Information Login Fail gt Credentials are OK but PBX ID etc are fora station that is not ATD If you get Login DB Fail then you can try the default admin 1111 If that doesnot work and you can t login uninstall IP ATTENDANT check delete data files and reinstall using the default admin 1111 settingsto accessthe program asabove 49 IPECS Attendant for LIK User Guide 6 2 3 Program Start Description After login apply the system information into iPEC S LIK to operate Window ir e m IPECS Attendant Loading Modules Ok Apply Local Language Ok Login OK Getting Station
26. P ARE 12 IP ATTENDANT PROGRAM MENU ccssscsssccnsscnssecnseenssennseenseenseenneeenseensseenssenseenceeenseenseensseenseenseennesenseens 13 4 1 A ious gt 13 4 1 1 MOPED BUR Ome Book 3E us scettr ries atat edicimus cias 13 4 1 2 Export DB FPhone BOOK DS tetur idee nibo nist acu ca ie sa eats pci oie 14 4 2 y o H Y T 16 4 2 1 FOE DOO Stm 16 4 2 2 Phone book Search VV COW NER dad 17 4 2 3 LDAP MQ E e oo HET 17 4 2 4 ACCOUN MEET E 19 4 2 5 2 5 S 21 4 2 6 ChaBge Stato NOTI escorts eiae PIG exerted ocios 22 4 2 7 Message setting aos tds tds EO E Ea 23 4 2 8 x e HH 24 4 2 9 MUSIC SONG UO PROMPT 24 4 2 10 A PP MEM EE E Ee 26 4 2 11 PP O A 27 4 2 12 Conference Sete TREE ETT 28 4 3 SE TING IVE cc E 30 4 3 1 Custom Setting Environment Setting ooocccoocnncncnnnnncnnnncnnonannnnncnnnnnononarononncnnnncnnonccnonanons 30 4 3 2 Flex BUTTON Set nO sol ene Ce Odd EE IUE LL A E 32 4 3 3 Customized Message Setting resi iia 34 4 3 4 A TU SU cr sc carn T enone ss 35 4 3 5 Ss o 36 4 3 6 Code SOCIO MN E ETT 36 4 3 7 A M
27. S LN M Rs Be SAN PT oes ROOTES RAEN SS 59 7 13 INTE Ie Sass sce eciss H O 59 7 14 BIN ID asec sine R 60 7 15 P Sc se NA y ru ORENSE REN 60 IPECS Attendant for LIK User Guide 1 PECS Attendant Introduction 1 1 PECS Attendant Software IP Attendant Console IPEC S Attendant Is the new software based IP Attendant console that extends the features of ez Attendant with embedded soft phone function hotel featuresand an improved user interface The powerful Attendant capabilities and superb GUI are designed to improve Attendant functions forthe user IPECS Attendant simplifies call handling for Attendants with a simple click of a mouse on a PC and ma y operate without the need fordesktop hard phone iPECS Attendant links to local and corporate databases MS Outlook Excel ACTand Goldmine so the answering position is able to greet callers knowing who is calling From a glance atthe iPECS Attendant Monitoring Window the receptionist viewsthe status of users idle busy etc PEC S LIK supports up to 5 Attendant Stations each of which can be IP Attendant with or without the associatesdesk hard phone forlargerorhigh call volume environments and can be used asa Centralized Attendant in networked environment IPEC S Attendant is supported
28. ade a Headset Setting Local Remote o Database Setting a PECS Attendant Info PBXID 7030 FBS Pwd e Pc IP 192 168 123 113 IF Bridge Lise Procedure 1 Menu gt Setting Custom Setting or ALT S C 2 In the System Connection system information such as PBX Type System IP Connection Mode Connection ID and Password can be set If IP Bridge is checked at Use Linked Pairis used asIP Bridge feature with Hard Phone 3 In the Audio Setting settingsfor microphone amp speakercan be done and bellsforstation incoming amp PBX incoming can be set 4 In the Display Option the size of monitoring group display icon can be set by Station Type amp the position of window at the time when the program isoperated can be set by Window Position Program language Language Select can be set by Language Select Font Size can be set 5 Inthe Message Trace the history of communication with the PBX can be saved aseither Detail or Summa ry 6 In the Call Recording recording file location can be set 7 In the Phone Book phone booktype can be set between Database and Outlook If the Outlook is chosen Outlook information is applied to IP Attendant Phone Book If Synchronize Phonebook is checked when user modify some information from IP Attendant this modification is applied to Outlook When double Click from Phonebooklis or Drag amp Drop from Phonebook in Main Window or Call Priority can be set St
29. ail2Address Email2Type Email2Displa yNa me Email3Address Email3lype Email3Displa yNa me Gender GovemmentiDNumber Hobby HomeAddressPO Box Initials IntemetFre eBusy Keywords Languagel Location ManagersName Mileage Notes gt 20 OfficeLocation OrganizationallDNumber OtherAddressPO Box Priority Private Profession Referred By Sensitivity Spouse Use rl Use r2 User3 Use r4 WebPage import phone book isin progress Therefore export phone book isrecommended to be done when call traffic is low 14 IPECS Attendant for LIK User Guide 3 This job isonly allowed in Night ring mode IPECS Attendant for LIK User Guide 4 2 Tools 4 2 1 Phone Book Description Phone book operation includesnumber registration creation editing and deletion Window Phone Book Modify Delete Close Condition 1 Food I 1000 1234 1234557 10002345 2 Babmuse 051532307 011 9540 3749 03180546084 LG Ericsson 3 JuHvaurnd 05312347777 010751505813 03180546083 LG 4 BH 031123485888 01033337777 LG Editing Procedure 1 Menu Tools gt Phone Book orALT T P 2 To create a new recond clickthe Add button I UJ If itis necessary to change the information in a record use the Modify button To delete a group of records select the relevant records use Shift or CTRL keys and then click the Delete button In the new Phone Book window edit valuesasrequired and then click the Save button Ul Notic
30. al station number Number sort Again just right click a station and select 5 The window view hasa short cut to the two default groups When viewing any group right clicking any of the window sgroup titles will offer CO Line Info and Station Info view lt 4 station Info E Marketing Personal m Trade J Management ig ig iB IB zs z3 SG Babmusekim Juhsyoundgoh Lo Line Info pu i Goto Group a 4 43 43 H IB Note 1 Any changed information of monitoring group isdisplayed assoon asthe changesare saved 2 Statuslcon The below iconsare for status display There are no additional icons 40 IPECS Attendant for LIK User Guide Station Icons Jal gt IP IPLKTS SIP WIT 400H PEC S C mmunicator Stations a gt SLT Analogue Phones E gt Cordless Phone eg DECT phone Networked Station 41 IPECS Attendant for LIK User Guide 5 4 Dial Pad Window Description In this Dial Pad window connection answer holding conference redial and Mute can be done and this window displa ys subscribers numbers date and time Window Dial Pad I RINGING CALL FROM RH 76001 o JAN 23 61 18 13 pm amp Babmusekim 1 2 3 TRANS REDIAL FWO O a ABC DEF 4 3 6 CONF DMD DELES S E GHI JKL MNO 73 td 8 9 ICM PGN SPEED 3 PORS TUW VVX Y Z 3 O q il Mute Procedure 1 The way of using the dial pad is same asthe way of using the station dial pad 2 Because the PC Keyboard can be
31. ation numberorMobile number If LDAP option is set LDAP information can be used in IP Attendant asbelow 30 IPECS Attendant for LIK User Guide EJ Custom Setting System Connection Phone Book Audio Setting Display Option Message Trace Call Recording Fhone Book Type Database Outlook Headset Setting Database Setting l iPECS Attendant Info Stations Mobile Phone Priority v Enable LDAP LDAP Information Server 61 471 106 223 Liser Name Password Iq nortel21 3386 dokn DB Connect Success Test After enable LDAP LDAP button isactivated in main window asbelow Phonebook a LDAP FOOO PsyPark LG ES 12345678 pevelgericesan com 2001 Babmusek LG Ericsson ES 011 9540 374 babmusemigericsson com FOO JuHyounge LG BCS 01075150513 bristosmlgericsson com 1234 BHChni LG ES R amp D 01033337777 bhm ericssonig com This is LDAP information window DAP Information Condition Q No Name a Company Phone Mobile Phone Company Department E mail 1581 ADPadmin ADPadmin ericssonlg com 1194 AMNAJAMNAJTHIRANANTANAG ES SCM LNSC ES SCM LNSC amnaj ericssonlg com ORN AMN 1752 ANUCHIT POMYUKON 66 38573061 3 800000000 ES SCM LNSC ES SCM LNSC anuchit lgericsson com 1170 APICHITAPICHITPAKWAPEE API 010 378567081 ES SCM LNSC ES SCM LNSC apichit ericssonlg com CHIT Wale APINYAAPINYAPHASUK APINYA 010 37567081 ES SCM LNSC ES SCM LNSC apinya ericssonlg com PHAS 1180 ARPORNARPORNSOMPHUN A 010
32. ck the Modify button Then in the Account Info window Modification change the information and then click the Save button 5 If it isnecessary to delete the information of the registered operator select the relevant operator and then click the Delete button Notice 1 ID Password islog in UserID Password to IP Attendant Application iPECS Attendant x Welcome IPECS Attendant User ID 3 Password Login Setting Y Save my ID Y Save my Password Sign me in automatically 2 PBXID PBX Pwd is PGM 443 ID Password IPECS Attendant for LIK User Guide 3 There are two type permission Supervisor User If userlog in with Supervisor permission ID this user can see and modify Account Information But with User level ID this user cannot see or modify it If PBX ID and PBX Password in PBX Account Info are wrong communication with the iPECS will fail and the IP ATTENDANT will fail to log in This will report asa Database Fail emorduring login Bearin mind that operator information is provisioning with all information registered by the operator so when the operatorisdeleted any setting orany information such as program environment setting registered by the operator will be deleted Note If all operatoraccountsare deleted admin and 1111 operator information will be automatically created This will be created even though there isno operator who hasthe permission So it isrecommended to create atlea
33. dow DAP Information Condition Name Company Phone Q Mobile Phone Company Department E mail Note ADPadmin AMNAJAMNAJTHIRANANTANAG ORN AMN ANUCHIT POMYUKON 66 38573061 3 APICHITAPICHITPAKWAPEE API CHIT APINYAAPINYAPHASUK APINYA PHAS ARPORNARPORNSOMPHUN A RPORN SOM Abdoolvaharb Yaprajan Abdul Quddos amp bdul Guddos ActADIISAdmin ActAdiis Administrator Adthapong Boonthawong 66 38573061 Ahed Alkhatib Ahed Alkhatib 20052529 Alf Lonnemo fAlf Lonnemo Amornratt Thongchalerm 66 38573061 Amphon Sunthonwanitchakul 66 38 573061 Anant Yordsingha 66 38573061 Aree Taworncheep 66 38 573061 Arkom Saeton 66 38 573061 4 Arnon Liengtanom 6638 57 3 061 AvamarBackunUser 800000000 010 378567081 010 37567081 010 37567081 010 37567081 01056008512 010 37567081 010 37567081 010 37567081 010 2222222 010 1111111 010 37567081 ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC CS amp E RAN Team ES SCM LNSC ES International Sales Div ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC ES SCM LNSC CS amp E RAN Tea ES SCM LNSC ES International Sales Div ADPadmin ericssonlg com amnaj ericssonlg com anuchit lgericsson com apichit ericssonlg com apinya ericssonlg com arporn ericssonlg com abdoolvaharh ericssonlg
34. e 1 Numbersthat have been newly regisered in the phone book will be applied Station Info but details such asthe Station name will be applied afterlP ATTENDANT restarts 2 Program restart is required if network station is registered by importing phone book data 3 Callscan be made from this window of the Phonebook by using the right click menu The call able record fields containing data are made available for calling empty fields are not offered 4 Note 1 The information that has been newly registered in the Phone Book will be displayed in the all subscriber information display part of the program 2 A network station number can be registered similar as nomal station number 3 A maximum of 30 000 phone numbers is recommended A phonebook of over 30 000 phone numbers might result in slow search speed 4 LDAP isallowed IPECS Attendant for LIK User Guide 4 2 2 Phone book Search Window Description The Phonebook can be searched for Station users who are registered at the Phone Book Window amp Procedure Phonebook a o00 PsyPark LG a 1234557 pswveelgericssan carn 001 Habmusek LG Ericsson ES 011 9540 374 ecc MEER TOO JuHwyaungc LG BES 01075150613 bristosm lgericsson com 1234 BHChoi LG ES RED 01033337777 bh gbericessonlg com 1 The Phone book search function searches Station Name Company Department and Mobile Phone number fields simulta neoudy to the search term 2 Clickthe right button of the mouse o
35. ecommended to be done when call traffic islow 4 When network station numbers are imported by import phone book those numbers will be shown in the monitoring group immediately after restarting the IP ATD program 5 Ifa station numbers already exists in the phone book those same station numbers will not be imported ie they will not be over written Conditions 1 Importing Phonebook data will not overwrite an existing Station entry 2 Ifthe cument phone book containsa STA entry not contained in the imported data it will be kept 3 Anentry isidentified by its Stations Information field 4 To dial out from the phone book the Code Setting ALT S T fields need to be configured 5 Thisjob isonly allowed in Night rng mode Note Importing the phone bookthrough Act or Gold Mine will not import E mail address Example Outlook export amp IP ATTENDANT Import Outlook 2010 export contactsasexcel 97 2003 Qi ATT Home Send Receive Folder View Developer Import and Export Wizard Contacts l Choose an action to perform E Save s i ch E i aman i Info p E Open Outlook Data File L T Open an Outlook data file psts Print Import a VCARD file vcf Import an iCalendar ics or vCalendar file wcs Tranert Gears teeter mranrara m Open Calendar Open a calendar file in Outlook ics cs Create a file of type Comma Separated Values DOS Comma S
36. ed at Menu Config PMS Config 3 Ifthe image isnot registered the image location will be blanked 7 10 Room Status Description Room Status is Shown and changed by maid 4 kinds room status is allowed Dirty Clean Out Of Service Inspected Room Status Current Group Station Station Root El First Floor Second Floor Third Floor Suite Rooms First Class second Class Double Bed Message Seting C Dirty C Clean f Inspected C Out of Service Procedure 1 Click Room Status button 2 By double click of group name orby selecting stations and pressing lt lt button multi room can be chosen 3 In middle window the selected room list is displayed 4 Choose Room Status and Click OK Note 58 IPECS Attendant for LIK User Guide 7 11 Room Change Description When guest want to change his room this menu is used Procedure 1 Choose room that ischecked in PressRoom Change button 3 Choose room that isempty When Room change is done confirm message is shown Note 1 Room Change must be done from occupied room to empty room 7 12 COS Description Each Room sCOScan be assign Procedure 1 Choose Room Setting COS 2 In case of COS multi room setting is possible 3 If useruses mouse right button individual room setting is possible Note 7 13 Memo Description When front desk get a message from a person to a guest room front desk managercan leave a short memo to
37. eparated Values Windows Microsoft Access 97 2003 Microsoft Excel 97 2003 Outlook Data File pst Tab Separated Values DOS Tab Separated Values Windows Help Export to a File t Options s E Exit Select folder to export from fis Contacts A Conversaban Action Settings a Deleted Items Lg Grafts Lm FX TM OT s Other User s Folder Open a folder shared by another user m j Net Cmn IPECS Attendant for LIK Open the spread sheet change the Sheet name from Contacts to PhoneBook User Guide z An Outlook 2010 export example Column Headings Column Headings E Title TIYIDDPhone 40 FirstName gt 2 Telex a1 MiddleNa me Account gt 22 database IP ATTENDANT Database Column Headings WONAUARWNE STATION FIRSINAME LASINAME COMPANY HO USEPHONE MOBILEPHONE JOB FAX COMPANYPHONE ADDRESSI ADDRESS2 ADDRESS3 CITY STATE AP EMAIL NICKNAME SPEEDNO COUNTRY MEMO DEPARTMENT ACCOUNTNO PHYSIC ALSTATION PHONE LEVEL Ma gt PhoneBook 2 Sheet Sheet3 lt J Then rearrange the columnsto suit IP ATTEN Usage example of Outlook exported data Used Not used The columns of the Outlook exported file need to be rearranged to match the IP ATTENDANT order many are deleted The column headingsdo not require editing Save the soread sheet Use the IP ATTENDANT Import function to browser to the saved
38. ference IPECS Attendant for LIK User Guide 11 12 13 14 In Group Station or System Tab Conference Group list is displayed Total current member count group status is displayed If IP ATTENDANT is conference state new member can be added If a member is conference state the membercan be deleted in thg conference ws ee le Conference Add On Room Station Group System Group Status N A Member List 7030 Conference 1000 Idle 1234 Idle 7000 PsyPark Idle 7002 Idle Save Clear Note In the case of a conference call for more than 3 people repeat 2 in the above procedure MCIM is needed in the iPECS system if more than 3 party conferencing is required 3 7 Mute Description During the phone call the IPEC S ATD operator activates the Mute function so that the other party cannot hearthe iPECS LIK operators voice path Procedure 1 During the phone call click the Mute button Mute in the Dial Pad window 2 The connected party will not hearthe voice path from the IPECS LIK Attendant 3 Clickthe Mute button fordeactivation Note 3 8 Hold Connect Description The iPECS Attendant operator may place and retrieve a station or trunk outside line caller from hold Procedure Hold 1 Clickthe Il button during the phone call between the iPEC S Attendant operatorand a caller 2 The caller will hear holding tone and the relevant callers information will be displayed in
39. formation and previous Guest information can be searched Procedure 1 Choose Config Guest Search 2 In Guest Search window choose guest type 3 If Present Guest is chosen searching is possible with only Guest Name 4 If Previous Guest is chosen searching is possible with receipt number Guest Name orcompany name 5 If any wordsisnot entered then all guest is shown in result column oO If you double click each result record detail information window is displayed 7 7 PMSConfig Description Additional information is set in Config menu Procedure 1 Choose Config PMS Config 2 In Room Name Config Room Classname is displayed in each room window 3 In Receipt Config receipt configuration picture Hotel Logo can be attached 4 In ETC Config PMS program Language can be selected 5 In ETC Config Call Charge Period can be set Note 1 Room Classname is not synchronized with system value 2 Ifuseruse plural PMS program each PMS program can have different room class name 3 Top Logo Image Headerlmage Left Image and Rignt Image can be inserted 4 Top Logo Image size is properto 12 by 5 Cm 5 Headerlmage size is properto 5C m long 6 Leftlmage and Right Image isproperto 3 by 54 Cm 7 If Show Print Dialog is checked user can choose printer when receipt is printed 8 Referto the following image 54 IPECS Attendant for LIK User Guide Bill Mo 1203000003 TEL 02 1234
40. ice Class19 Out of Service Class19 Out of Service f001 002 2 Each room scolorand room sicon room statusare indicated Qut of Service mil Clean Dirty Inspected 3 By pressing right Click of Mouse with pop up menu Check In Check Out Wake Up DND Room Status Change are allowed 51 IPECS Attendant for LIK User Guide 7001 7002 B Check In Check Out Room Change A Cutof d Servic Wake Up 5 Room Status r009 Room COS DND Seting 9 Out of Messase Servii Clear Selection Filter by check in Filter by room status Filter by message set 1017 Filter by OND set pes BN M FT F F YY Filter by room class 4 By divid ing group ex divide by floor divide by guest divide by room class vom numbercan be managed more efficiently Al Rooms a O C First Floor ies mm Second Floor Third Floor Toc 4th Floor First Class Second Class roid Double Bed e ea Single Bed ur 52 IPECS Attendant for LIK User Guide 7 3 Database Syncronization with System and PMS Description Guest Data Information is synchronized with PBX information and PMS information PMS data is always synchronized on the basis of PBX data Procedure 1 Choose File DB Sync 2 DB Sync processis indicated with process bar 3 When DB Sync isend PMS Main Window is re freshed Note 1 DBSync processisexecuted automatically when PMS program i
41. k Out Bil Mo 1203000003 lt p TEL 02 1234 5678 FAX D2 1 234 5679 ECS Hotel Kyoung Ki Do Anyang Si Dong An Gu re coef the Adie Brad Beach da The World TAX MUMBER 0123456 SEDE LEGAL gt SAL BERGH SAL SOCIETA ITALO FRAMNCESE ALBERGHI SALAT 2009 SEGRATE MA WIA CASSANSE 224 CENTRO DIREZIONALE MILANO OLTRA PALAZZO CARAWAGGIO Mm IMPORTO NON INDICATO ENNO C EATPURAIRSOEVUTA FISCALE RICEVUTA FISCALE O gmiscosso COD INDICATO PAGAMENTO ALLA PRESEMTADOMNE DEL CONTO PAYMENT AGAINST ELI DATE ROOM MO BILL ACCOUNT CHECK IN CHECK OUT 12 03 30 12 03 30 12 03 30 root 1203000003 15 20 45 25 GUEST MAME Kim Min Woong COMPANY MAME LG Ericsson SREET ADDRESS Kyoung Ki Do Am Yang Si Dong An Gu ZIP CITY 431 800 ITEM COST TAX SUM Room Charge 22 222 2222 34 444 Call Charge 130 13 143 Bar Charge 9 702 207 10 003 Total Charge 34 506 SIGN 57 AT MOTEL a th N X i M W tq e ies i V QN Gi i6 i ELE 6 User Guide IPECS Attendant for LIK User Guide 1 Choose a room with check in 2 Click Check Out button or Mouse nght button Popup menu Check Out 3 Check Out window isactivated 4 Choose Check Out Print Receipt 1 In check out window choose print button Charge Information 1 In check out window choose detail Note 1 The attached image forreceipt can be registered up to total 4 2 Thisimage can be register
42. l Log Window all system call log isremained 4 In the Call History of IP ATTENDANT Main window call log that is related with Attendant is displayed Note 1 The information of called name caller name department and mobile phone will be displayed on the basis of incoming numberto the operaor outgoing numberby the operator 21 IPECS Attendant for LIK User Guide 4 2 6 Change Station Name Description IP Attendant can change the Station name of stations connected to the LIK Window Change Station Name Statian List Station Mumber 001 Station Mame Mr Psy Park Ok Cancel Procedure 1 Menu gt Tools Change Station Name orALFFT N 2 Select the station number in the list or input the station number directly 3 Input the new station name to be displayed 4 Clickthe OK button Note 1 Ifthe station being edited hasa Name already registered that name will be displayed in the Station Name 22 IPECS Attendant for LIK User Guide 4 2 7 Message setting in absentia Description IPEC S LIK is able to send Preselected message or Customized message to the other stations as well as to callersasan audio message when thisfeature is supported Station subscribers can send a message to LCD of the otherstation telephone Depending on type orfeature of Preselected message additional time and date can be set The audio reply based on Preselected message is called Preselected Message with VSF Group
43. lp H HA Phone BaaktrP Account 204 Room Status Class19 gal Clean Class19 Clean Class19 gui Clean Class19 Qut of Service Class19 Out of Service f eS Room Change Class19 ul Clean Class19 mm Clean Class19 Out of Service Class19 Out of Service Class19 Out of Service is shown asbelow Class19 Qut of Service Class19 mi Clean Class19 Out of Service Class19 Out of Service Class19 Out of Service Class19 si Clean Class19 mi Clean Class19 Out of Service Class19 Out of Service Class19 Out of Service Class19 Out of Service Class19 sal Clean Class19 Out of Service Class19 Out of Service Class19 Out of Service In this window each room management for Hotel guest is possible This IP Attendant PMS is suitable for small Hotel management without perc hasing commercial PMS YW 7 2 PMS Main Window Description Each Room information is displayed and it is changed with real time 1 Blue Bar Gray Barisindicate the rcoom sCheck In Check Out State User Guide PAS Wake Up Class19 Out of Service Class19 ml Clean Class19 Out of Service Class19 Out of Service Class19 Out of Service 7 PMS for Hotel Version 2001 01 24 00 31 Close Guest Search Class19 Out of Service Class19 mi Clean Class19 Out of Serv
44. me Permission User 13 The admin Main Screen will close automatically at about 1 minute forcing the application to exit IPECSPGM 443 Index 1 50 51 100 101 150 151 200 201 250 fro s fox ico ee PBx Account Info PBXID j PBX Pwd Me m 14 Execute the IP Attendant program once more Input the ID and Password forthe newly created IP Attendant Account and proceed with the login Welcome IPECS Attendant Password o 47 Login Setting S IPECS Attendant for LIK User Guide 15 Now IP Attendant should login fully and open the main Screen without restnctions IPECS Attendant File F Tools T Setting S Help H 7000 Bile Bek EP ER V ait 20 0 A 4 TOM n LineNo Name Department WaitTime 7001 Wf 7001 7001 if 7001 if 7001 iP 7001 if 7001 1000 WM CO 7001 P 1234 M 7002 iP 7001 P 12344 Jimeno Name Department Hold Time LineNo Ring Start Time 2001 01 24 2 2001 01 23 Y 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 2001 01 23 2 T Stations Name company Depatment Mobile Phone E mail 7000 7001 7002 PsyPark LG BabmuseK LG Ericsson JuhyoungO Ericsson ES R amp D 10002399 33336666 psy lgericsson com K Station Info Ld WaiiHeM can pate
45. n Ed or wait in a few secondsthe initialize screen will close and the IP Attendant Main Screen will open with a limited desktop available Note 1 this admin accesshasa forced logout at about 1 minute after opening Note 2 accessing IP ATTENDANT using the admin 1111 account will not allow full operation of the IP ATTENDANT Note 3 Once the new user saccount hasbeen set up admin probably will not work again Note 4 Login DB Fail will not allow accessto the IP ATTENDANT main screen like Login UC Tl Fail does The Account Info screen isaccessed here via the Login UCTI Fail mechanism 46 IPECS Attendant for LIK 12 Once the Main Screen opensaccess TOOLS gt ACCOUNT Account Info User Guide Add Modify Delete Close ID Q Q ID Password Name Department Permission User PBX Account Info PBX ID PBX Pwd At Account Info pressthe Add button to create a new IP Attendant user the default admin user cannot be modified Account Info E Set before the session expires 1 min 5 AccountID free form field mmus ense Account Password free form field Name and Department not verified not ID compulsory Permission level no mally Supervisor Password PBXID IPECS PGM 443 ID for ATD PBWPwd iPEC S PG M 443 Password for ATD Alu Save then Close Department The Account ID Password will be required to log in to IP Attendant next ti
46. n the selected subscriber Mobile is for calling selected subscribers mobile amp Call is for calling the station amp Email is for sending an email SMS is for sending a text message Note 1 Menu Tools Phone Book for registration 8 Modification amp Deletion of subscriber information or ALI T P 2 Currently the Search facility is NOT case sensitive Eg search LAB and Lab is same result 4 2 3 LDAP Description LDAP Server Information can be connected with IP ATTENDANT Window amp Procedure 1 LDAP Setting isasbelow Menu gt Setting gt Custom Setting gt Phone Book gt Enable LDAP gt Enter Information Custom Setting System Connection Phone Book Audio Setting Ts e Display Option Sas USAR Message Trace Call Recording LE Phone Book Headset Setting Priority Database Setting l s PECS Attendant Info Stations Mobile Phone Enable LDAP LDAP Information Server 51 41 105 223 Liser Mame Password la nontel21 3386 a DB Connect Success Test 2 Afterenable LDAP LDAP button isactivated in main window asbelow IPECS Attendant for LIK Phonebook User Guide E LDAP 12345678 psyvimlqericsson com ODO PsyPark LG 2001 Babmusek LG Ericsson ES 011 9540 374 babmusemigericsson com FOO JuHvaungc LG BCS 01075150613 bristosmlgericsson com 1234 BHC hoi LG ES RED 01033337777 bhm ericssonig com 3 This is LDAP information win
47. nfo another station 3 6 Conference Description IPECS Attendant for LIK User Guide The iPECS ATD operatorcan create a conference call Procedure A 1 The iPECS ATD operatorcan make a Add On Conference Conference Room Conference Group by using Dial Pad asnormal hard phone 2 The IPECS ATD operatorcan make a Add On Conference Conference Room Conference Group by using Conference Menu or Conference Button 3 In Conference window there are 4 tab Add On Room Station Conference Group System Conference Group 4 There are Member List and notepad that is used for brief memo forthe conferece 5 In Memberlist member number phonebook name each member s tate are shown 6 In Add On Tab Conference memberisadded Conference memberisdeleted current Conference is ended 7 If a conference member state is Talk C A then this member can be joined at this conference Conference f Add On Room Station Group System Group 91234 Q Member List 2 7030 Conference A 1234 Conference Delete Member 8 In Room Tab Conference Room list is displayed 9 Total cument member count room status is displa yed 10 IP ATTENDANT itself can enterorexit Room In Room Out button Conference Add On Room Station Group System Group No Member Count Status 4 0 Inactive 5 0 Inactive 7 0 Inactive 8 0 Inactive g 0 Inactive Member List 2 7030 Conference A 7000 PsyPark Conference 2 1000 Con
48. orts Multiparty conferencing solutions IP Attendant is designed to efficiently manage the status of IPECS conference feature Add On Conference Conference Room Conference Group Window Conference Add On Room Station Group System Group Member List amp 7030 A 124 7000 End Conference Conference Add On Room Station Group System Group 91234 Q Add Member Conference Conference Conference Delete Member Save Clear Member Count Member List 7030 2 7000 PsyPark amp 1000 Status Inactive Inactive Inactive Inactive Inactive Conference Conference Conference 28 IPECS Attendant for LIK Conference Y PS PEPE Add On Room Station Group System Group User Guide Member List 2 7030 1000 1234 7000 7002 Member Count Status N A Conference Idle Idle PsyPark Idle Idle Save Clear Procedure 1 About Conference Procedure referto the chapter 3 6 Conference Note 29 IPECS Attendant for LIK User Guide 4 3 Setting Menu 4 3 1 Custom Setting Environment Setting Description This is for custom setting for program operation Window El Custom Setting e system Connection System Information a Audio Setting e Display Option PAX Type jPECS LIE Message Trace System IP 192 168 123 106 Call Recording Phone Book Connection M
49. ows you will still see the pop up alert But the nnging information in the Wait window of the main application may not be visible until the IP ATTENDANT application is presented to the foreground of windows 2 Either Clickthe Speakerkey e in the Dial Pad window Ordouble click the station number in the Wait window Orclick anywhere on the pop up alert Or when IP ATTENDANT isthe active window pressthe Enter or Space Bar 7 amp Answer Wait CO 0 STA 1 RECALL 0 Food PsyPark ES 00 00 04 Hanging up a call To hang up a current call click the Speaker key in the Dial Pad window The current call is terminated and the IP ATTENDANT retumsto an idle state Orwhen IP ATTENDANT isthe active window press E E on the PC keyboard or press Space Bar to hang up the current call When IP ATTENDANT program is active window The Space Bar is worked astoggle On Hook Off Hook 3 2 Making a call Description An IP Attendant may generate ICM intercom a k a Station to Station call aswell asoutside line calls Procedure Station Calling 1 Dialthe Station numberatthe IP ATTENDANT key pad using the PC mouse Or Double Click the station icon in the Group Information window Orwith IP ATTENDANT focussed to the foreground of windows ie the active window use the PC Key Pad to dial the Station number Or Drag from Station Info window and Drop to Dial Pad window Line external Calling IPECS Attendant for L
50. r 7 31 1 Z2 _ _ _ _ A 32 6 7 8 13 14 15 ume 53113 14 15 11 20 21 22 2 Selected Time 34 20 21 22 2 27 28 GED 3 am 115203 35 27 28 Gp 3 Yar m Time Format C Today 29 08 2012 12 time mode C Today 29 08 20 12 time mode M a tl o rw Procedure 1 Menu gt Tools gt Date Time orALTFHT D 2 Select the display type of date and time 3 Change date and time and then click the OK button Note 1 The display type of time shown in all telephone LC Ds will be changed 2 Ihe date may be changed without changing the time and vice versa 26 IPECS Attendant for LIK User Guide 4 2 11 SMS Description The SMS function sends SMS messages to other iPECS Stations Window EB Private Message Rant Procedure 1 Menu Tools gt SMS or ALT T S 2 Select the destination station that will receive SMS and input the message and then click the Send button 3 Once messagesare received from the other stations they will be displayed in Message Receive on the bottom left of the window 4 Messagescan be moved using the direction button lt gt and deleted by clicking the Del button Note 1 Receiving stations require a LCD to display the message Analogue Stations must support FSK CLID to show messages 2 IPECS Attendant for LIK 4 2 12 Conference Setting Description User Guide When IPECS hasthe use of a MCIM module it supp
51. ription Improvement of Import Description 10M SATA 2012 02 17 AtlasGentech draft revision foriPECSconnection amp ATDsetup Z gt Z o o 2012 08 10 Revised installation amp loginsection 2012 0828 Revised instructionsfor Call Functions section 2012 08 31 Comected and re organised Manual 2012 09 05 Added Outlook to IP ATIENDANTImport Phone Bookexample O 20120924 Added UCT fail forlicense reason _ __ AMES AAN EN O E A o A O E A Eo LL A IPECS Attendant for LIK User Guide 1 3 4 6 IPEC S ATTENDANT INTRODUCTION nssscnssccssscnssscnsscnsssenssenssonnssnnsnenssecsseenssennsonnesennsonnsnennsenssennsocnssennsonnsss 1 1 IPECS ATTENDANT SOFTWARE IP ATTENDANT CONSOLE cccececcesecuceccscesecnccccsceseeususaseesesecuceseueesecucasausenenas 5 SE EG Noia 2 1 IMPORTAN TINFOR MATTON e 6 BASIC CALL HANDUNG FUNC TIONS cnicinininacinnnicocninnasacic CHR RENE NEENRAEEE MEE Rl vEEP SUNENE NU EE ORE RECEN SENA CCEM NER 3 1 ANSWERING A CA Larrosa 7 3 2 MAKING A CALE nata tibias 7 c 0 nro dde 8 3 4 CALLE FRE CORO iii caen 8 3 5 MRIS ER rro 9 3 6 CONFERENCE 9 ES PP E ET 11 3 8 mie CONNECT ro rad 11 3 9 CAL PICK OP 12 3 10 CAU
52. s Window Flex Hutton Setting 2001 7001 FODO FO00 Foo FOO 7003 7003 7005 7005 TUS TIS T 1 T 1 7011 7011 7012 7012 7013 7013 fold 7014 T015 T015 7016 7016 fot fo 7018 T1018 T030 T 3 Procedure Contents Flex Button Setting Information CO LINE 001 CO LINE 002 CO LINE 003 CO LINE 004 CO LINE 005 CO LINE 006 CO LINE 007 CO LINE O06 CO LINE 009 CO LINE 010 LOOP BUTTON LOOP BUTTON EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY EMPTY cO AA Co AN E Mea a SS IP ATD Flex Key Registration by using the Dial Pad PI bhd Click the PG M button Click the Flex button that needsto be registered Dial the station number that needsto be set at the Flex button Click the automatically labelled EMPTY station Number Programming PGM Code Station Speed Bin System Speed Bin Programming Mumbering Plan Call Parking Index Door Open Detail Code Attendant Call ACD Agent Primary Login ACD Agent Primary Logout ACD Agent Secondary Login ACD Agent Secondary Logout Do Mot DisturbiDNMD Activate Message WaiiCall Back button The new assignment forthe IP ATTENDANT flex button is saved and The label may be edited by right clicking the flex key and editing the label name directly 32 IPECS Attendant for LIK User Guide Input flex button na CO LINE OO CO LINE 006 HOTEL PFRT BlI Registration by using Flex but
53. s started 2 DBSync processisexecuted manually when choosng DB Sync menu 3 On processing DB Sync if userclose processing window PMS window isalso closed 7 4 Hotel Information Description Hotel Address Telephone Number Fax Number Homepage Tax Number Main Currency are registered These information is used at check out receipt Procedure 1 Choose Config Hotel Information 2 Entereach value 3 Press OK button for saving 7 5 Group Description Guest room can be grouped by common point By this grouping more efficient room control can be possible Procedure Create Group Choose Config Group Enternew group name Press Add button new group is made BR W N e In right station window choose station number that want to be included press lt lt button Press Close button main window is re freshed Ul Delete Group 1 Choose Config Group Choose group that want to remove Click mouse nght button Choose Delete eS Change Group Name 1 Choose Config Group 2 Choose group that want to change name 53 IPECS Attendant for LIK User Guide 3 Click Mouse nght button 4 Choose Rename Note 1 ThisGroup information is used also IP Attendant program 2 IfGroup setting is changed from IP Attendant it affect to PMS 3 If Group Information is changed from PMS it also affectto IP Attendant 7 6 Guest Search Description Curent Guest in
54. spread sheet and import it to IP 4 1 2 Export DB Phone Book Data Description IP ATD can export its Phone Book data in MS Excel format Procedure 1 Menu File Export Phone Book Excel Or ALT F E E 2 Inputthe file name in the file export window and then save it 3 Afterthe window that shows progress disappears export phone book will be completed Notice 1 Export Phone Book menu is functional only when Server type is Local Custom Settings System Connection 2 During export phone book iPECS UK might get dowerand receiving calls is impossible aslong as LastName gt 3 Suffix Company gt 4 Department gt 21 JobTitle gt 7 BusinessStreet gt 10 BusinessStreet2 gt 11 BusinessStreet3 gt 12 BusinessC ity gt 13 BusinessState gt 14 BusinessPostalCode gt 15 BusinessC ountryRegion gt 19 HomeStreet HomeStreet2 HomeStreet3 Home C ity HomesSta te HomePostalC ode HomeC ountryRegion OtherStreet OtherStreet2 OtherStreet3 OtherC ity OtherState OtherPostalCode OtherC ountryRegion Assista ntsPho ne BusinessFax gt 8 BusinessPhone gt 9 BusinessPhone2 Callback CarPhone CompanyMainPhone 1 HomeFax HomePhone gt 5 HomePhone2 ISDN MobilePhone 6 OtherFax OtherPhone Pager PrimaryPhone RadioPhone Anniversary Assista ntsNa me Billing Info ma tion Birthday Busine ssAd d re ssPO Box Categones Children DirectoryServer EmailAddress gt 16 EmailType EmailDispla yNa me Em
55. st 1 account foradministrator Note 1 Operator information admin and 1111 that is used for the initial set up will be automatically deleted in case a new operatorwith Supervisor permission is created 2 The recommended maximum number of operator registrations is 50 20 IPECS Attendant for LIK User Guide 4 2 5 Call Log Description The call Log providesa list and search facility forthe history of incoming callsand outgoing callsthrough the iPEC SUK Window Call Log All Log Search Delete Close Period Condition From 2001 01 16 00 00 00 CO Outgoing E Answered Caller Num To 2001 01 23 23 59 59 CO Incoming Unanswered Called Num Result Call Date Call Time Call Type Caller Nurn Caller Name Called Num Called Name Ext Int EXT 20010123 01 52 45 20010123 01 52 25 JuhyoungOh 20010123 01 52 24 Babmusekim 20010123 01 52 21 PsyPark 20010122 23 02 31 00 00 33 00 00 03 20010122 22 58 37 00 01 35 00 00 01 20010122 22 52 18 00 06 04 00 00 01 20010122 22 42 42 00 09 29 00 00 03 20010122 22 04 27 20010122 22 04 20 20010122 22 04 00 20010122 22 03 34 20010122 22 01 32 20010122 21 57 45 20010122 21 43 03 00 04 48 00 00 02 20010122 21 34 28 00 00 20 00 00 03 20010122 21 25 00 00 01 07 00 00 02 20010122 21 23 02 00 01 24 00 00 02 Procedure 1 Menu gt Tools gt Call Log orALT T C 2 Penod Search or Condition Search is allowed 3 In the Cal
56. the Wa it Hold window And the number of call count will increase Holding Answer Retrieve from Hold IPECS Attendant for LIK User Guide 1 Clickthe button 2 Double click the caller s information displayed in the Hold window Hold CO 0 STA 1 RECALL 0 LineNo Name Department e roon PsyPark ES 3 The phone call with the caller will be restored Hold Time 00 00 01 Hold Transfer 4 Drag from Hold window Drop to Station Info window station 3 9 Call Pick Up Description By using the Call Pick Up the iPECS Attendant operator isable to pick up callsthat ring to other stations This function is applicable for station trunk and recall Procedure 1 Double click the station icon that is ringing state for call pick up 2 Inorderto disconnectthe phone click the ESC key orthe button Note Call pick up function cannot be used when the PEC SUK operator is busy or in the middle of PGM setting 3 10 Call Park Description The iPECS LIK operator performs Call Park operations so that users of other station may retrieve the caller from the park location a k a Park Orbits Procedure Call Park 1 Choose the Call Park menu in setting or press Ca Park button in the main window 2 The callerwill be heard MOH while waiting at the Call Park location 3 Call Park list is displayed when clicking the tap on the right side of Wa it Hold Wait Hold Call Park 1 Fark Number
57. ton setting menu 1 Tools gt Setting Flex button setting orALT4S F Setthe range of the stationsto be edited 3 Display the existing flex button programming by executing the Read button Select the flex key to be changed and select the relevant function After that input the necessary value and then click the Save button Note 1 If another button is selected without applying the Save button afterthe setting change the changeswill not be applied 33 IPECS Attendant for LIK User Guide 4 3 3 Customized Message Setting Description IPEC S ATD is able to input amp edit message in the Customized Message Setting by using Customized Message function When this function is used the message will be displayed in telephonesthat are connected with PBX and the otheriPEC S LIK programs These messagesare also known as Customised Pre Selected Messages Window Customized Message Wisg Ho Contents 11 Goto Hometown 12 Trade Meeting Cancel Procedure 1 Menu Setting Customized Message Setting OrALI S E 2 Inputthe message to be sent 3 Clickthe Save button to be saved Note Up to 24 letters alphabetic based are allowed to be inputted 34 IPECS Attendant for LIK User Guide 4 3 4 Wakeup Setting Description This feature createsa wakeup call at the specified time Window Wake Up Remove Cancel Procedure Old Wake Up Setting 1 Tools Setting Wake
58. used for dialling the IP ATTENDANT dial function can operate in more than one way A When IP ATTENDANT is focused in the foreground you can dial the numberat the PC keyboard it appearsin the Dial Pad screen asabove and press Enter key to go off hook and send the pre dialed digits B A mouse can select the digits at the IP ATTENDANT keypad the IP ATTENDANT goes off hook and sendsthe digits asthey are dialed 3 Receiving callsare possible When the IP ATTENDANT window is focused in the foreground by clicking the Enter key or hitting the space bar while the bell is ringing 4 In orderto hang up When the IP ATTENDANT window isfocused in the foreground click the ESC button or press Space Bar 5 In orderto adjust the received volume during a call use the side button below the headset icon 6 Byusing N button Dial Pad and Fixed Button Pad can be hidden Note 1 Adjusting the volume cannot be done at IDLE status 2 Microphone volume above the Mute button amp next to headset icon can be only display the current volume status cannot be adjusted it isa function of the PC Operating system 42 IPECS Attendant for LIK User Guide 5 5 Alarm Display LED Description This is for displaying the status of connection between PEC SUK PBX and alam Window IF DB Note 1 In case of emergency calling or system waming ex Interface between LIK system and IP Attendant is disconnected PRI
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