User Manual
Contents
1. INSTALLATION OPERATION amp MAINTENANCE VAYAS O O N Woodson Urns W URN xxx Woodson Urn Models W URN 10 W URN 20 W URN 30 Manufactured by Tom Stoddart Pty Ltd 39 Forest Way Karawatha QLD 4117 Ph 07 3440 7600 int 61 7 3440 7600 Fax 07 3345 1000 int 61 7 3345 1000 Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 0 INSTALLATION OPERATION amp MAINTENANCE VAYAS O O N Woodson Urns W URN xxx Table of Contents General Recommendations ccssececsseeeseeseeensuenenseeneesceneescuseessuseeesseneessaees 2 General Safety cosmin ionini sonin o a e e S a desc E E 2 DBIVIEB E E E EE E E E E A Doi Uf BLU DE 2 Sharp BAGS ce 2 siga n 2 THEFOSLICUIDT eee e E E E ee eee 3 General Precautions ccccccsseeecsseeescseeeecseeeseenesessaseeesoeneesoasesssasesesoeneess 6 Setting UP sarre anier E E E 7 Electrical Connection sees eee nennen nnne nnn nnns 8 sri m 9 General Recommendations cusces uius nace k cun ku oU x bRu RU ERRA EE RRRERDEEXRRRRRKR UNA ERR 9 Operating Insu ctloriSuisiuuisscaic odas dida dai xa qd E dU A NOVA DR ARGUS AN a EGER GE 10 After TOM T aia i 102. If step a does not overcome the issue you should report the fault with the equipment to our service department phone 1300 307 289 or fax 07 3344 6166 Our service department will assist you with further trouble shooting If our service department is unable to resolve the fault with the equipment they will request you complete a Stoddart Warranty Request Form and fax fax 07 3344 6166 or email Service stoddart com au it to us C To complete a Stoddart Warranty Request Form you will require the following information i Proof of purchase stating model number and date of purchase ii The serial number of the equipment this is located on the ratings plate sticker iii A description of the fault problem iv Your company details including the exact location of the equipment and v Any restrictions on times or methods of access to the equipment Stoddart will not arrange a warranty call out until it receives the above information from you in writing d Upon receipt of a properly completed Stoddart Warranty Request Form Stoddart will check its records to confirm whether the equipment is eligible for warranty repair If warranty repair is required Stoddart will issue an OFFICIAL AUTHORISATION NUMBER and details of work to be carried out by a Stoddart authorised service agent This authorisation number MUST be obtained before any work is carried out Stoddart will not accept invoices for work carried out without an official authorisation numbe
3. e The electrical supply shall comply with the rating plate data e The appliance is supplied with a plug and lead e Ensure that appliance is connected to a power point with compatible power rating e The appliance must be plugged directly into the power outlet The use of extension leads or power boards are not to be used e The appliance should be earthed according to local electrical codes to prevent the possibility of electrical shock It requires an earthed receptacle with separate electrical lines protected by fuses or circuit breaker of the proper rating e f the supply cord is damaged it MUST be replaced by the manufacturer its service agent or similarly qualified persons in order to avoid a hazard Power cable cannot be stretched or pressed during normal operation service or anytime WARNING Some procedures in this manual require the power to the equipment to be turned off and isolated Turn the power OFF at the power point and unplug the power supply lead by the plug body If the power point is not readily accessible turn the equipment off at the isolation switch or the circuit breaker in the switchboard Attach a yellow CAUTION DO NOT OPERATE tag This must be performed where relevant unless the procedures specify otherwise FAILURE TO DO SO MAY RESULT IN ELECTRIC SHOCK Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www s
4. siiis spodip Rel cre m 10 Cleaning Procedure ssssesessensunsunensunennsnnensunsunansunennsunennannenennsnnunsnnnnnannnn 11 Maintenant RTT EET E R GE 12 ROUTINES asinino ana ena oaoa aaa aia aa Ra 12 Stainless Steel Protection sssssssesssrsersnsernensanronnnrnenannonnerssnnesennonnnnennnnne 13 Water Damage sixcacccectsacianecaiaeecrcacaadincnteadinaaceannancaiuamtemnancentaeacanennaig 14 Replacements aissar aa a a a a aa 15 Servicing and Replacement Information Line sssssssssssssssrrsssrresrrrrsrrrnsrrens 15 Bliebe caesi ipm P v 16 Electrical DiadldiTiSiussoiiessi cce dom six ann dorsi camo os dns ges iG Uca Dons suP Mese DA Dres 17 Wairahhty resia es an E E e E E O 18 Appendix 1 Australian Warranty and Importer Distributor Contact Details 18 Australian Warranty Policy amp Procedure eeseeeeeeneeeenneee 18 Warranty Request FODTI scsiccaqnasedsmenaradtmeusedwensmaacnenaseniannmianansaniiasmcuiacnian 23 Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 1 INSTALLATION OPERATION amp MAINTENANCE VWO O ni Woodson Urns W URN xxx General Recommendations ATTENTION Carefully read this instruction booklet as it contains important advice for safe installation operation and maintenance Keep this booklet on h
5. used as a substitute After treatment wash with warm not hot soapy water and dry thoroughly e Thoroughly wipe the surfaces dry after cleaning and do NOT let water pool on the unit Check crevices and folds for pooling e Ifan abrasive product is used while cleaning thoroughly dry the unit and leave in an open or oxidised area for the stainless steel protective layer to replenish e When using ensure all liquids and moisture is cleaned up straight away Food liquids such as juices from vegetables and fruits should NOT be left on preparation surfaces e Do NOT leave items on the stainless steel such as cutting boards rubber mats and bottles Surface Finish e To protect the polish stainless steel should be dried by wiping a dry soft cloth in the same direction as the grain e For NON food contact surfaces a light oil can be wiped on the surfaces with a cloth to enhance the stainless steel surface Wipe in the direction of the grain e Some commercial stainless stain cleaners can leave residue or film on the metal this may trap fine particles of food on the surface thus deeming the surfaces not food safe Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 13 INSTALLATION OPERATION amp MAINTENANCE VWO O N Woodson Urns W URN xxx Water Damage Information
6. INSTALLATION OPERATION amp MAINTENANCE VWO O O N Woodson Urns W URN xxx Cleaning Procedure This appliance must be cleaned thoroughly after each use This is in addition to weekly cleaning using vinegar to remove mineral deposits If these deposits are not removed pitting of the metal can occur and may result in damage to the appliance Cleaning after use 1 Unplug from outlet when not in use and before cleaning 2 Discard any remaining water and allow to cool down before cleaning 3 DISCOLOURING OF THE WATER TANK This is caused by oxidizing of iron content in tap water It can be removed by using a nylon brush and by following these simple steps Cut a lemon into four wrap the lemon in cloth and place inside the unit Pour water up to the full water level indicator Boil the water and let the mixture remain inside the unit for approximately 1 hour cO 0o o0 v Pour out the water and use a nylon brush to clean the inner part e To remove the smell of the lemon boil water again and dispose the water 4 Lid and tank are washable with soap and water Use damp cloth to clean the body Wipe it dry Do not use abrasive materials to avoid scratches CAUTION DO NOT spray Stainless Cleaner onto the heating surface External Surfaces e Clean the stainless steel and metal parts with warm not hot soapy water and a sponge e Rinse the stainless steel and metal parts with clean fresh water e After cleaning
7. Not Heating Electrical lead damaged T similarly qualified persons in order to avoid a hazard Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 16 INSTALLATION OPERATION amp MAINTENANCE Woodson Woodson Urns W URN xxx Electrical Diagrams W URN xxx Thermal Fuse C Manual Reset Thermal Overload Oq4 o 0 Lb Adjustable Thermostat y d A JS Element Element Ready amber light Heating lt x N Inner container red light Three Pin Plug Outer container Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Page 17 Email fse stoddart com au INSTALLATION OPERATION amp MAINTENANCE AAV A O O n Woodson Urns W URN xxx Warranty Appendix 1 Australian Warranty and Importer Distributor Contact Details As the exclusive manufacturer and distributor of Woodson products in Australia Stoddart Manufacturing Stoddart would like to congratulate you on your purchase of a Woodson product It should be noted by users of the product that it is not designed for househo
8. e Water damage to the electrical and mechanical parts of unit can occur through hosing on or around the appliance or immersing in water e Improper cleaning of the unit can lead to water damage Check the cleaning section of the operation manual for more information e If water damage occurs allow the unit to dry and ensure the unit is checked by a qualified technician before switching the unit ON e All water damage that is not due to construction or mechanical faults is not covered by warranty WARNING If any water damage occurs the unit must NOT be switched ON Access to Electrical Wiring and Mechanical Parts WARNING A qualified technician MUST perform maintenance of electrical or mechanical parts only WARNING Switch the unit OFF at the main power supply before any maintenance or servicing CAUTION All due care has been taken in manufacturing but there may be SHARP EDGES around the internal sections Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 14 INSTALLATION OPERATION amp MAINTENANCE VWO O N Woodson Urns W URN xxx Replacements Electrical Parts e All electrical parts can be replaced by the manufacturer e All electrical parts MUST be replaced by a qualified technician Mechanical Parts e All mechanical parts can be replace
9. have an account with Stoddart or complete the credit card details below THIS FORM MUST BE COMPLETED OR WARRANTY CANNOT BE PROCESSED Name of contact person on site Date Business Organisation name Street Address Suburb State Post Code Phone Site Mob Equipment Type Brand Model PNC no Serial no Location large sites only Open Close Date of purchase Company purchased from please provide a copy of your tax invoice or delivery docket as proof of purchase Description of fault Has the following been checked tick box if appropriate and checked Electrical power supply O Gas Water Supply O Name of person requesting warranty please print CREDIT CARD DETAILS Required as security against chargeable work see note below Card type Visa Mastercard O Cardholder name Card no Signature Expiry Date PLEASE NOTE Warranty call outs take place Mondays to Fridays between 8 00 and 16 30 except public holidays Any calls outside these times will be subject to penalty rates Certain items such as glass components and light fittings are not covered under warranty Claims for non covered parts no faults found travel over 50km or other items outside our standard terms and conditions will be chargeable Any chargeable items will be COD terms payable onsite CREDIT CARD INFORMATION MUST BE PROVIDED AS SECURITY AGAI
10. the equipment will be of an Acceptable Quality when Customer uses the equipment in accordance with Stoddart s manufacturer s instructions or user manual Instructions Acceptable Quality does not imply a lifetime guarantee for the equipment iii Certain components have a finite expected life especially in a commercial or high use environment For example components such as refrigeration compressors elements thermostats simmerstats switches fans and temperature controllers can be expected to last up to 12 months when used in accordance with the instructions iv In a commercial environment components such as lamps fluorescent tubes light bulbs glass silicone seals gaskets and plastic components will require regular replacement This is not covered by warranty and is at Customer s cost v The life of equipment may be adversely affected by misuse neglect unauthorised alteration incorrect installation power surges accident use of inappropriate chemicals flooding and acts of God vi Proper maintenance and cleaning of equipment in accordance with the Instructions is essential to the equipment s effective operation vii On site warranty services are limited to sites within 50km from the nearest Stoddart authorised service agent and service agent s reasonable travel costs must be paid by Customer prior to the commencement of the repairs viii Additional labour costs will apply for service outside standard business hours of
11. thoroughly wipe the stainless steel and metal parts dry with a soft cloth WARNING The external surfaces of this unit are NOT waterproof do NOT hose Some cleaning agents can damage stainless steel For this reason we recommend cleaning with soapy water Woodson do not take any responsibility for damage caused by the use of inappropriate cleaning agents In some areas particularly seaside environments stainless steel can be subject to surface discolouration or tea staining This can be removed with an appropriate cleaning agent which contains 109 o sodium citrate Ask your supplier of cleaning chemicals for a suitable brand Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 11 INSTALLATION OPERATION amp MAINTENANCE VWO O n Woodson Urns W URN xxx Maintenance Routines Schedules e To maintain optimal performance maintenance and cleaning schedules must be regular and thorough Inspection e Surfaces should be checked at least once a week for damage or deterioration e As part of the maintenance a qualified technician MUST check the controls mechanical parts and electrical wiring for damage deterioration or need of adjustment Faults e Not repairing small faults immediately can cause a complete breakdown If any small faults occur have them attended to p
12. 8 00am to 4 30pm Monday to Friday and on public holidays ix Stoddart cannot guarantee the performance of equipment made specifically to Customer s design or specifications Stoddart will where reasonably possible draw any issues arising from Customer s design or specifications to Customer s attention during the commissioning and or manufacturing process and X Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the equipment for inspection and service 3 2 Stoddart s warranty liability under clauses 1 and 2 of these Terms exclude or do not cover a The matters acknowledged by Customer in clause 3 1 b Situations where Stoddart is not satisfied acting reasonably the equipment or any part of the equipment has been used in accordance with the Instructions including misuse neglect unauthorised alteration incorrect installation power surges accident use of inappropriate chemicals flooding fire or act of God C Any consequential loss damage or expense arising directly or indirectly from use of the equipment otherwise than in accordance with the Instructions d Any damage or malfunction arising from or relating to Customer s failure to properly maintain or clean the equipment in accordance with the Instructions e Damage caused to equipment during transportation which is outside Stoddart s standard delivery conditions f Breakage or replacement of lamps fluore
13. ND AUTHORISED SPECIALIST General Safety Serv ce Stoddart one of our agents or a similarly qualified person s should carry out any and all repairs maintenance and services Any repair person s should be instructed to read the safety warnings within this manual before commencing work on these units Do NOT remove any cover panels that may be on the appliance Sharp Edges Steel cutting processes such as those used in the construction of this appliance result in sharp edges Whilst any such edges are removed to the best of our ability it is always wise to take care when contacting any edge Particular care should be taken to avoid contact with any steel edge and warnings should be given in regards to the danger of such contact to any repair or maintenance person s prior to commencement of any servicing Power Cables Ensure that any damaged power cord is replaced before further use Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 2 INSTALLATION OPERATION amp MAINTENANCE Woodson Woodson Urns W URN xxx Introduction Woodson Urns has been specifically designed to meet the rigorous demands of a busy food service operation but is not meant to be used for continuous mass production of food Each Woodson Urn has been assembled and tested according to Stoddart s str
14. NST FALSE WARRANTY CALL OUTS FAILURE TO DO SO WILL RESULT IN REQUEST BEING UNATTENDED NORMAL BUSINESS HOURS ARE 8AM 4 30PM MONDAY TO FRIDAY
15. and in a safe place for future reference by other operators or service technicians Do not store or use gasoline or other flammable vapours or liquids in the vicinity of this or any other appliance Only qualified personnel specifically trained in the following instructions can perform installation and service of the appliance Disclaimer The manufacturer cannot be held responsible or liable for any injuries or damages of any kind occurred to persons appliances or others due to lack of conformity with the instructions indicated in this documentation The manufacturer also cannot be held responsible or liable for abuse misuse and lack of conformity with the instructions indicated in this documentation in regards to installation un installation operation servicing or maintenance All appliances made by the manufacturer are delivered assembled and ready to install Any installation un installation servicing maintenance and access or removal of any parts panels or safety barriers that is not permitted does not comply in accordance to this documentation or not performed by a TRAINED AND AUTHORISED SPECIALISTS will result in the IMMEDIATE LOSS OF THE WARRANTY The manufacturer cannot be held responsible or liable for any unauthorized modifications All modifications must be approved by the manufacturer in writing before initiating All modifications or works performed to this appliance must be performed at all times by a TRAINED A
16. d by the manufacturer e All mechanical parts MUST be replaced by a qualified technician Servicing and Replacement Information Line All Parts Stoddart Manufacturing Sales 1300 791 954 Customer Service 1300 307 289 Fax 07 3344 1000 Sales fse stoddart com au Customer Service service stoddart com au Spare Parts spares stoddart com au Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 15 INSTALLATION OPERATION amp MAINTENANCE VWO O N Woodson Urns W URN xxx Troubleshooting WARNING Technician tasks only to be completed by qualified service people Check faults before calling service technician Task Type O Operator T Technician Task Problem Possible Causes Task Possible Corrective Action Unit not plugged in at the i Not Heating power socket O Plug unit in at the power socket on the wall Not Heating ed switch onipower O Switch on power on off switch on the power socket Not Heating Thermal Cut out tripped O Depress button underneath body empty the urn first Urn too Cold Temperature a O Adjust Thermostat adjusting Temperature requires Urn too Hot adjusting O Adjust Thermostat Urn not hot Element failure T Test amp replace the element if necessary Replace by manufacturer its service agent or
17. e which cannot be repaired replaced or the purchase money refunded 1 2 Stoddart will not be liable for any associated loss damage or compensation claim resulting from any defect in workmanship or material and such liability is expressly excluded from the operation of clause 1 1 2 Consumer Warranty 2 1 Subject to clause 3 equipment supplied by Stoddart to Customer for personal domestic or household use or consumption comes with guarantees that cannot be excluded under the Australian Consumer Law Customer is entitled to a replacement or refund for a Major Failure and compensation for any other reasonably foreseeable loss or damage Customer is entitled to have the equipment repaired or replaced if the equipment fails to be of an Acceptable Quality and that failure does not amount to a Major Failure Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 18 INSTALLATION OPERATION amp MAINTENANCE VWO O O n Woodson Urns W URN xxx 3 Warranty Clarification 3 1 Customer acknowledges and agrees i A Major Failure occurs when the equipment suffers repeated and or unexpected failure that cannot be repaired to Stoddart s satisfaction acting reasonably or which Stoddart considers acting reasonably renders the equipment unsafe or inoperable ii Stoddart can only warrant
18. ed inside of the tank Do NOT fill water over this mark Replace the cover and switch the unit on The heating lamp indicator should now light up and the unit will begin to boil the water After about 35 minutes the water temperature will have reached 97 degrees and the auto thermostat will switch off and automatically keep the water at the correct temperature CAUTION The surfaces on this unit are hot After Hours e The unit MUST be switched OFF Over temperature cut out The appliance is fitted with a dry protect thermal cut out If this is activated the appliance will turn itself off when there is no water in the tank This can protect the heating elements and inner facility The appliance must be unplugged before it can be reset To reset the appliance wait until the unit has been cooled down then press the reset button at the bottom of the appliance Once the reset button has been pressed the appliance is now ready for use again This safety device may have been switched off during transport if so reset the thermal cut off following the above instructions If resetting this thermal cut out does not switch the unit back on please contact the nearest authorised service facility for examination repair or adjustment Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 10
19. ensure that your appliance is positioned in accordance with any existing requirement Unpacking e Check the appliance for damage before during and after unpacking If appliance is damaged contact the dealer Should any item have physical damage report the details to the freight company and to the agent responsible for the despatch within seven 7 days of receipt No claims will be accepted or processed after this period e Wear protective gloves to unpack the appliance from the box e The unit is supplied fully assembled e Remove all protective plastic film tapes ties and packers before installing and operating Clean off any glue residue left over from the protective plastic film e Wipe all surfaces with a clean sanitised cloth First T me Operation e Read the complete instruction manual before proceeding e Plug the unit into a power source Ensure the electrical cable is not damaged and does not hang over the counter and the ON OFF button is set to the OFF position e Your appliance is ready to use Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 7 INSTALLATION OPERATION amp MAINTENANCE VWO O N Woodson Urns W URN xxx Electrical Connection WARNING This appliance must be installed in accordance with AS NZS 60335 1 Information
20. he unit as shown below Made in Australia by Tom Stoddart Pty Ltd x ABN 16 009 690 251 woodson prae c aa service stoddart com au www stoddart com au Serial No 123456789 Model No W URN xx Description Woodson Urn Date of Manufacture 09 09 2012 Voltage 220v 240v 50 Hz Rated Current Phase 1 10 Amps Protection IPX3 DO NOT IMMERSE THIS PRODUCT IN WATER Sample Only Veles e g Serial No 123456789 Model No W URN x Description Woodson Urn Date of Manufacture 09 09 2012 Voltage 220v 240v 50 Hz Rated Current Phase 1 10 Amps Protection IPX3 DO NOT IMMERSE THIS PRODUCT IN WATER Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 5 INSTALLATION OPERATION amp MAINTENANCE VWO O O n Woodson Urns W URN xxx Installation General Precautions Improper installation adjustment alteration service or maintenance can cause property damage injury or death e Read the installation operating and maintenance instructions thoroughly before installation maintenance or servicing this equipment e Do NOT use the appliance for other than its intended use e Do NOT store explosive substances such as aerosol cans with a flammable propellant in or near this appliance e Regulations require that all units be
21. ict quality standards Product Overview Configuration may vary according to model Twist lock lid with steam vent Sight glass with graduations indicating cup capacity Carry handles Filler tap Thermostat knob Heating amp Ready lights ON OFF switch Over Temp Cut out Located under base of unit Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 3 INSTALLATION OPERATION amp MAINTENANCE VWO O O n Woodson Urns W URN xxx Specifications Technical Specifications SPECIFICATIONS Model W URN 10D W URN 20D W URN 30D Height 488mm 484mm 613mm Diameter 300mm 388mm 390mm Voltage 220 240V 50Hz 220 240V 50Hz 220 240V 50Hz Power 2200W 2200W 2200W Connection 10A Plug and Lead 10A Plug and Lead 10A Plug and Lead Amps 9 2 9 2 9 2 Capacity 10 Litres 20 Litres 30 Litres 35 cups 280ml 70 cups 280ml 105 cups 280ml Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 4 INSTALLATION OPERATION amp MAINTENANCE Woodson Rating Plate Woodson Urns W URN xxx The rating plate of the appliance contains identification and technical data and is located on t
22. installed to the appropriate Australian standards e Regulations require that authorised persons carry out all electrical work e Only use this appliance with voltage specified on the rating label WARNING Installation must comply with local electrical and health amp safety requirements Improper installation adjustment alteration service or maintenance can cause property damage injury or death ATTENTION Ensure that a trained person installs this appliance Ensure the customer is trained on how to use the appliance Ensure the customer is given the manual Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 6 INSTALLATION OPERATION amp MAINTENANCE VWO O O n Woodson Urns W URN xxx Setting Up Handling e Use suitable means to avoid injury when moving this appliance Site Preparation e The urn is to be placed on a suitable bench or worktop at a comfortable working height 850mm 900mm e Ensure this appliance is placed on a level stable work surface in an upright position e Allow an air gap between the appliance and other objects or surfaces We recommend a minimum gap of 100mm for normal operational use if the appliance is near any heat sensitive material we suggest you allow additional space Please consult national and local standards to
23. ld or domestic use and should not be used for this purpose This product is intended for commercial use and in line with Australian electrical safety standards the following warnings are provided e This product is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the product by a person responsible for their safety Children should be supervised to ensure that they do not play with the product e Users should also note that if the supply electricity cord is damaged in any way it should be replaced Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard Australian Warranty Policy amp Procedure Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment The warranty incorporates a commercial manufacturers warranty together with the consumer warranty provisions of the National Consumer Protection Act 2009 1 Commercial Warranty 1 1 Stoddart warrants to the original purchaser Customer of equipment manufactured or distributed by Stoddart that for 12 months from the date of installation of the equipment by Customer the Warranty Period any defect in workmanship or material will subject to clauses 1 2 and 3 be a Repaired without charge or b In respect of any Major Failur
24. omes damaged it must be replaced by the manufacturer an authorised service agent or similarly qualified persons to avoid a hazard e Do NOT use sharp objects to activate controls e If any fault is detected disconnect the urn from the mains and call the service agent e Do NOT use the urn in an explosive atmosphere e The manufacturer declines any liability for damages to persons and or things due and to an improper wrong and or unreasonable use of the appliance e Never switch ON the appliance if there is no water in the tank e Always use the appliance on a dry level and heat resistant surface away from any edges e The outside of the appliance gets very hot during boiling Do not touch hot surface body to avoid scalding Use handles or knobs e Do NOT remove the top cover while boiling Scalding may occur if the lid is removed during the heating cycles e Ifthe appliance is overfilled boiling water may spill out of the unit when hot e Always empty completely all liquid before moving Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 9 INSTALLATION OPERATION amp MAINTENANCE VWO O n Woodson Urns W URN xxx Operating Instructions Before using the appliance first clean the tank top cover and body etc Fill the tank with cold water There is a MAX line mark
25. r or by an unauthorised service agent e Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to ensure prompt processing by Stoddart f Customer must pay all costs associated with a call out for work that is not related to warranty repairs or outside Stoddart s Terms immediately 5 Timing of Warranty Services 5 1 Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner 6 General Maintenance and Repairs 6 1 The equipment must be repaired and maintained by a qualified technician Stoddart s authorised service agents are experienced technicians who understand the equipment and carry commonly used spare parts Contact Stoddart s national service number listed below for details of your nearest Stoddart authorised service agent Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 20 STODDART WARRANTY REQUEST FORM A MANUFACTURING FOOD SERVICE EQUIPMENT Phone 07 3440 7600 Int 617 3440 7600 Phone 1300 307 289 Fax 07 3344 1000 Int 617 3344 1000 Email service stoddart com au To ensure we can provide the best possible service we require you to complete this form Make model and serial number along with other essential information To secure a call you must also
26. romptly by a qualified technician e All faults should be reported to the distributor and manufacturer WARNING If any electrical wires are damaged the unit must NOT be switched ON until the parts have been fixed as injury or death can occur Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 12 INSTALLATION OPERATION amp MAINTENANCE VWO O e n Woodson Urns W URN xxx Stainless Steel Protection Cleaning e For cleaning a stain on the surface of the stainless steel check the cleaning section of the operation manual e All metal surfaces should be checked while cleaning for damage scuffs or scapes as these can lead to rust and further damage to the product Corrosion Protection e Stainless steel exhibits good resistance to corrosion however if not properly maintained stainless steel could rust e Any sign of mild rust or corrosion should be thoroughly cleaned with warm soapy water and dried as soon as possible e NEVER use abrasive pads or cleaners for cleaning e Medium rust or corrosion can be treated by a commercial cleaning agent that contains citric oxalic nitric phosphoric acid Do NOT use cleaning agents with chlorides or other harsh chemicals as this can cause corrosion A lemon slice or a few drops few drops of lemon juice added to the water can be
27. scent tubes light bulbs glass silicone seals gaskets and plastic components g Maintenance repair or other works not undertaken by a Stoddart authorised service agent h Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart Stoddart cannot accept claims for repair of TX valves and control components as the Due to continuous product research and development the information contained herein is subject to change without notice Tel 1300 79 1954 Web www stoddart com au Email fse stoddart com au Page 19 INSTALLATION OPERATION amp MAINTENANCE VAYAS e n Woodson Urns W URN xxx fault may arise from the installation of the remote refrigeration lines equipment and gas by a party over which Stoddart has no control i Transportation costs associated with transporting the equipment to a Stoddart authorised service agent where Stoddart considers acting reasonably that repairs cannot be undertaken on site and j Unless agreed to by Stoddart in writing to the contrary warranty is not included in the sale price for goods sold to or installed in an overseas location 4 Warranty Claim Procedure The following procedure must be followed to claim under Stoddart s warranties a Refer to the trouble shooting section of the Instructions to establish the nature of the fault Check the equipment is plugged in turned on or has no other valid reason for not operating b
28. toddart com au Email fse stoddart com au Page 8 INSTALLATION OPERATION amp MAINTENANCE VWO O n Woodson Urns W URN xxx Operation General Recommendations When using any electrical appliance safety precautions should always be observed Our appliances have been designed to give high performance Hence the appliance must be used exclusively for the purpose for which it has been designed Read these instrucitons carefully and retain for future reference e All units MUST be installed according to the procedures stated in the installation section of this manual e This appliance should not be operated by person s including children with reduced physical sensory or mental capabilities or lack of experience or knowledge unless they have been given supervision or instruction concerning the safe use of the appliance by person s responsible for their safety e In the case of new personnel training is to be provided in advance e Do NOT use this appliance for any other purpose than its intended use e Do NOT store explosive substances such as aerosol cans with a flammable propellant in or near this appliance e The surfaces of this unit are HOT when in operation Signage should be displayed for personnel and customers e This unit is NOT waterproof Do NOT immerse the cord plugs or the appliance in water or other liquids e Do NOT use appliance if power supply cord is damaged e If the power supply cord bec
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