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Communicator User Manual

1. 8 Click the Export button Hiss FA Export Phonebook Ost Filename CoarDocuments anc Find Export Type EXCEL nw Export Samsung Telecommunications America Enterprise IP Solutions OfficeServ 117 Enterprise IP Solutions OfficeServ Importing Contacts from an Excel MDB File 1 In the Phonebook screen click the O button 2 Select the Import tab in the Synchronize Contacts screen F PhoneBook Sync Import Import Import Reload B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing B Applicable contact t Import oo Po 3 select a file and click the Import button impart in the Import Contacts window FA Import Phonebook ofc Filename eee Find Import 118 Samsung Telecommunications America Enterprise IP Solutions Officese 4 When the contacts stored in the file are read successfully they are displayed as a list in the Import pane as shown in the figure below H PhoneBook Sync Import Import Import B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5679 4032 B Marketing Ahn Audrey 010 555 1234 4033 t Import FA PhoneBook Sync Import import Import B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5679 4032 B Marketing Ahn Audrey 010 555 1234 4033 t Import Samsung Telecommunications America Reload amp Total B Applicable contact of
2. Dialpad x 1 Qhec Boer O 4 55 bho Eis Bth Oitz xk 0 Enterprise IP Solutions OfficeServ Communicator User Manual SAMSUNG COPYRIGHT 2010 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material TRADEMARKS Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated Install Shield is a registered trademark of Install Shield Software Corporation Exchange Internet Explorer Microsoft SQL 2005 Express SQL 2008 Express SQL 2005 Express Management Studio SQL 2008 Express Management Studio Windows Windows 2000 Server Windows 2003 Server Windows NT and Windows XP are registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communication Corporation in the United States and other countries OfficeServ is the trademark of SAMSUNG Electronics Co Ltd All other company and product names may be trademarks of the respective companies with which they are associated Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATION
3. Device Device ID is the Extension number that will be tied to this Desk Phone connection Password is the Station password this is not to be confused with the Mailbox password The Station password is set in MMC 101 Link IP is the IP address of the OfficeServ LINK Server Link Port default is 6000 Messenger ID is the user s Messenger ID usually name osm com Password is the user s Messenger password This is assigned when the ID is created Server IP is the IP address of the OfficeServ Messenger Server Server Port default is 5070 Client Port default is 5070 Update Server IP is the IP address of the server containing the OfficeServ Communicator updates 3 Once all settings have been entered there are two options 1 If only using one Device Mode or you have applied all configurations settings press OK to Save Exit the Configuration and login 2 If needing to configure another device Mode press Apply and then select the next Device Mode to configure Device Mode Settings Most users will use only one Device Mode In some cases they will use two when they have both a Desk phone and a SoftPhone requirement Samsung Telecommunications America 33 Enterprise IP Solutions OfficeServ Device Mode SoftPhone Configuration Device 2 Messenger Station ID ID Password Password a Login Info Computer IP e Server IP es System IP Server Port 5070 System Port Client Port 5070
4. Samsung Telecommunications America 157 Enterprise IP Solutions OfficeServ f BLF Information Each BLF has information shown below View Type BLF Type Description List View Status Icon Extension Number Name Speed Dial Speed Dial Icon Speed Dial Number Name Card View Device Extension Number Station Mame Station on Programmed vm SAMSUNG LEE Message AVAILABLE Voice FD All 9054567856 Call Forward Message VM 1 ioe 12 29 OFF Duty User Note Speed Dial Speed Dial Icon Speed Dial Number Name Note i Edit a BLF 7 To edit name of a BLF or put a note on a BLF click right mouse button on the BLF to edit and select Edit Lamp option Dial J MCB Pick Up l DCE Hew Device Hew Speed Dial DLS Delete Lamp List View eet CS IE SF Arrange Lamps By noci Refresh 2 When an Edit Lamp dialog appears edit Name or Note and click OK 158 Samsung Telecommunications America Enterprise IP Solutions e Ar OfficeSe x Number a0 Mame Lee Sanghee Mote 12 18 October Geneva ITU Telecom Warid cancer i List View Card View You can choose either List View or Card View to decide how the BLF is shown Click right mouse button on the BLF Panel then you can select the view option from the context menu If itis in List View at the moment Card View option is visible Otherwise List View option is visible gt pis 2001 DC
5. Select a folder other than the current default folder and click OK The default folder is changed to the selected folder The selected folder will be used as the default folder until you change it again If you click the Cancel button the Browse for Folder window is closed and the current default folder does not change Samsung Telecommunications America 225 Enterprise IP Solutions OfficeSe Loading a List Click the Load List button Ts to load a list of background images saved in the phone The summarized information on the loaded images is displayed using a popup window for about three seconds and it is displayed in the Phone pane list The summary consists of the following three pieces of information e Total number and size of images e Used number and size of images e Available number and size of images Deleting an Image In the list of the Phone pane select the image you want to delete and click the Delete button Delete The image saved in the phone is deleted the deletion results are displayed in the Requested Information popup window and the final results are displayed in the list of the Phone pane Applying an Image as Background Image Immediately In the list of the Phone pane select the image you want to use as the background image and click the Apply as Appaly Wallpaper Background Image Immediately button image of the phone screen The selected image is displayed as the background
6. 179 Enterprise IP Solutions OfficeSe Adding a Buddy To add a buddy to your Buddy List click the Add Buddy button If you click the Add Buddy button the Add Buddy window is displayed Select the criteria you want to use for searching enter text you want to search for and click the Search button A list of the users that match the condition you specified is displayed O Add Buddy t O 212 t O 2215 t O 314 t O 3215 t 2217 t O 3219 t 3219 t O 3216 e Mew Group OK Cancel If you want to add them to an existing group select the Add to Existing Group option and then select the group from the combo box to the right of it Add Buddy t O 212 t O 215 t 214 t A 3215 t O 217 t O 2218 t 3219 t O 2216 New Group e Existed Group Cancel If you want to create a new group and add them to it select the Add to New Group option and then enter the name of the new group in the text box to the right of it 180 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Add Buddy 3211 Name 3212 3213 3214 3215 3217 3215 3219 3216 existed Groun M OK Cancel Select the users you want to add to the specified group and then click the OK button The added buddies will be displayed in the All tab Add Buddy 3211 Name 3212 3213 3214 existed Groun M OK Cancel Samsung Telecommunications America 181 Enterprise IP Solutions
7. 2 Check the network connection status While operating the OSC the Memory Buffer Overrun warning window is displayed During installation run the Anti Virus program to scan virus If there is a virus program in your computer it can cause a memory fault while the OSC is running In a video call no scene is displayed in the My Screen area Scenes may not be displayed depending on the call mode and camera settings Check the following items Checking the phone mode 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 If Deskphone is selected in the Environment Mode at the top right of the Configuration screen no scene is displayed during a call Checking the call mode 1 ak WN Run OSC Log in to the system Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Video tab in the Configuration screen Check whether Video mode is selected in the Call Mode Setting section If Voice mode is selected select Video mode and click the OK or Apply button at the bottom right of the screen Connect a call again and check the My Screen area Checking the camera settings 1 2 0 4 Run OSC Log in to the system Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Video tab in the Configuration screen Samsung Te
8. 7 To add a device into a BLF group click right mouse button on the BLF Panel of a user defined BLF group and select the New Device option ial Pick Up Mew Speed Dial Edit Lamp elete Lamp List View Arrange Lamps By Refresh 2 The New Lamp dialog box will appear Number zo Name Operator Mote cancer 3 Select a new device to add from the combo box and edit the name and note if needed Click OK to add a new device l New Speed Dial You can add a user defined speed dial into a BLF group Samsung Telecommunications America 155 Enterprise IP Solutions OfficeSe 1 Click right mouse button on the BLF Panel and select New Speed Dial option The New Lamp dialog box will appear x Number 32633505 Name Homel Note cancer 2 You can enter a new speed dial number into the combo box or select an existing speed dial number from the combo box Click OK to finish adding If the speed dial number is an external telephone number be sure to put the outside line access code Ths picture above fist 9 is the outside line access code i Add BLFs Using Drag and Drop You can add a set of BLFs at a time by dragging BLFs from the BLF Panel and dropping them into the target group entry in the Group Panel This feature is available with the List View only 7 Change your view option to the List View Select the BLFs to add another BLF group otal Station
9. Samsung Telecommunications America Enterprise IP Solutions OfficeServ f Audio Tab In the Audio tab you can configure the devices to use on the PC where your OfficeServ Communicator is installed and set the various sound volumes 6 Select the Audio tab in the Configuration screen Configuration m Sound Device af Volume Speaker Realtek HO Audio output we Ring vol Mic Realtek HD Audio Input we Speaker vol Ed aGc auto Gain Controli Mic vol Audio Tone vol af Ringer Device AEE T Realtek HD Audio output e Yoice Moise Supression Echo Cancellation Cancel ption Descriptio Sound Devices Select the audio output device speaker to be used by the OSC Mic Microphone Select the audio input device microphone to be used by the OSC AGC When checked the Auto Microphone Volume Control function is enabled Ringer Device Ringer Select the audio output device speaker to be used by the OSC when a call is ringing Voice Noise Surpression Set one of four levels of noise supression Off Low Mid High Noise surpression reduces the microphone noises during a call Echo Cancellation When on it reduces and or removes echoes during a call Volume Ringtone Vol Adjust the ringtone volume Speaker Vol Adjust the speaker volume to use while you are talking The speaker volume control displayed in the Dialpad of the UC Main Control is the same as this Speaker Volume control
10. chat buddies 3 Chat 3238 3236 Nick says Hello Kim 3238 says Hi T Last message received at 02 27 2009 09 13 20 185 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Moreover it is used to display a notification when a buddy enters or exits a conference as shown in the figure below It is also used to display messages for file transfer and joining a whiteboard fy Chat kp3ri31 kes adsl joins in the conference 11 paana acstileboard Us yo 186 Samsung Telecommunications America Enterprise IP Solutions OfficeSc Text Input Field This text input field is located below the Chat Conversations box You can enter text to send to your chat buddy in this field 3 Chat 3238 3236 Mick says Hello Kim 3238 says Hi Last message received at 02 27 2009 03 13 20 To send a message to your chat buddy enter the text you want to send and press the Enter key or click the Send button To enter a line break hold down the Shift key and press the Enter key If you click the Font button the Font window is displayed where you can select a font 187 Samsung Telecommunications America Enterprise IP Solutions OfficeSe i Chat Buddy List and My Avatar The Chat Buddy List section is located to the right of the Chatting window A list of your buddies participating in the conference and their avatars are displayed in it Your avatar is di
11. DeskPhone Mode Samsung DLI amp ITP Device integration In this mode the OfficeServ Communicator controls existing digital phones through the OfficeServ Link V3 The functions provided in the OSC DeskPhone and the ways that they are provided are identical to the existing OfficeServ Call Similarly to the OSC UCPhone Mode while in DeskPhone Mode you MUST use a Samsung DLI or ITP device to talk with the caller Samsung Telecommunications America Enterprise IP Solutions Office Chapter 2 Installing the OfficeServ Communicator f Preparations before Installation The following items should be checked before installing the OfficeServ Communicator System Requirements o Before installing the OfficeServ Communicator OSC on your PC you should check whether it meets the following system requirements Item Operating System Processor CPU Memory HDD Network Interface Card Sound Card Video Camera Other Specification Windows XP Professional SP2 or later Windows Vista Windows Vista SP1 Windows 7 For all the above listed operating systems 32 Bit version compatibility is being released now 64 Bit version compatibility release TBD Pentium 4 1 GHz or higher when only using the Audio mode Pentium 4 2 GHz or higher when using the Video mode 1 GB or more when only using the Audio mode 2 GB or more when using the Video mode 500 MB or more free disk space 10 100BASE T A full duplex sou
12. Enterprise IP Solutions Office Status Bar The status bar that displays the whiteboard status including the number of participating members is located below the drawing canvas Whiteboard ae ave ea Mena Screen sharing File Sharing Refresh e sec E i i Hwee oe A000 4tik l e e Ui Samsung Telecommunications America 207 Enterprise IP Solutions OfficeSc i starting the Whiteboard If you as the master of a conference click the Whiteboard Ei button the whiteboard is displayed as shown in the figure below and a join request is sent to other members When a user receives the request to join the whiteboard a message asking you whether to join the whiteboard is displayed in the Chat Conversations box of his Chatting window If he clicks the Join link the whiteboard is displayed and shared with him Later if he has closed the whiteboard he can join the whiteboard again using the whiteboard button in the toolbar 3 Chat 3240 4240 joins in the conference J240 opens a whiteboard Do you join 208 Samsung Telecommunications America Enterprise IP Solutions Office f Drawing You can click a tool button such as the Line Free Curve or Arrow button etc in the drawing toolbar and draw the corresponding object in the drawing canvas as shown in the figure below Whiteboard Cone f Hi t mn N a bs oH ee a E Samsung Telecomm
13. Importing an Image from PC to Phone In the list of the PC pane select the image you want to import to the phone and click the Import button D The selected image is copied to the phone Before importing an image to the phone it needs to be processed by the image conversion process so that a correct image can be copied to the phone Exporting an Image from Phone to PC In the list of the Phone pane select the image you want to export to the phone and click the Export button E The selected image is copied to the PC 226 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Converting an Image If you select an image in the list of the PC pane the selected image is displayed in the Image Preview area If you click the Convert Image button LUES GARGEE the Convert Image window is displayed Image Convert LJ Source Image L Target Image 102 trO E fa IEB ption Fitto on screen Fit ta max size Fit to min size Source Target BS Folder C Documents and Settings Cla REE in save mage Close Setting the Conversion Option There are the following three conversion options e Fit to Screen e Fit to Largest e Fit to Smallest Samsung Telecommunications America 227 Enterprise IP Solutions OfficeServ Converting an Image Converting After selecting the conversion option click the Convert button The selected image is converted in accordance with the se
14. Mic Vol Adjust the microphone volume Tone Vol Adjust the volume of the system tones such as Hold tone and DND tone etc Samsung Telecommunications America 65 Enterprise IP Solutions OfficeServ i Video Tab In the Video tab you can configure the video call environment for the PC where your OfficeServ Communicator is installed l Select the Video tab in the Configuration screen Configuration H Call Mode E Camera Video Mode Capture Device W Voice Mode USB2 0 UC 1 3M WebCam Video Codec H263 Capture Frame SOF ps WE Capture Size CIF Cancel Call Mode Video Mode Uses the Inter Station Video Call function in the OfficeServ Communicator Audio Mode Uses the Audio Call function only in the OSC without using the Inter Station Video Call function Camera Capture Device Shows a list of installed cameras Video Codec Select the video codec to apply when a video call is received The H 264 codec is applied to only the video calls between OSC users Capture Frame Set the capture frame size of the camera to apply in a video call Preferentially the capture frame is adjusted automatically according to the CPU load rate 66 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Etc Tab In the Etc tab you can set your avatar and configure other environmental settings for your OfficeServ Communicator 8 Select the ETC t
15. OfficeSe Deleting a Buddy To delete a buddy from your Buddy List select and right click on that buddy entry in the list and click Delete from the displayed menu E Messenger Contacts 3211 Nick 2 Be a Sales Group 1 3 27001 teste test t O 2002 Marketting test Default 2 t O 320 GMS a Online t O 320 2 Online Ei Send Mail 4 F Send Message Moye Group Delete Add Group Add Contact Delete Delete All You will be prompted to confirm the deletion Click the OK button in the Deletion Confirmation message box The selected buddy is then removed from the All tab list lf the selected buddy is contained in Favorite Group 1 or Favorite Group 2 he is also removed from the respective Favorite Group list However he is still displayed in the list of the Recent Buddies tab 182 Samsung Telecommunications America Chatting You can chat with a buddy by selecting him in the Buddy List and clicking the Chat button or menu The Chatting window is displayed so that you can chat with him f Structure of the Chatting window The structure of the Chatting window is described below The Chatting window consists of four sections 3 Chat 3238 T Toolbar Chat conversations Text input field and Status Chat buddy list and My Avatar Each of the four sections is described below Samsung Telecommunications America Enterprise IP Solutions OfficeSc 183 Enterpri
16. RTCComponentService 124 OfficeSery Communicator Ed e Move All button i or select the contacts you want to import and click the Move button Reload E Total Audrey Ahn 010 555 1234 4033 Bobby Kim 010 555 5678 4032 E Applicable contact SEC OCS5R1 RTCService Close Reload E Total Audrey Ahn 010 555 1254 4033 kicn 010 555 5678 4032 Close Samsung Telecommunications America Enterprise IP Solutions OfficeServ 9 When the contacts are imported successfully they are displayed in the list in the PC pane as shown in the figure below t5 PhoneBook Sync LDAP Reload ES Total E Total Administrator Audrey Ahn 010 555 1234 4033 Guest Bobby Kim 010 555 5678 4032 SUPPORT 38894520 SEC OCSR1 IUSR_SEC OCSR1 RTCService IWAM_SEC OCSR1 ASPNET SEC OCSR1 krbtgt RTCService RTCComponentService E Applicable contact Samsung Telecommunications America 125 Enterprise IP Solutions OfficeSe Messages Call History You can use the Contacts function of the OfficeServ Communicator using the Messages menu And also you can view and manage the call history of the OfficeServ Communicator using the Call History menu FA Information Box 126 All Calls Unknown asdif ast sting kim ating Kim ating kim ating Kirn sting Kim sting Kim ating Kim Kim Sting Unknown Unknown alale af o o S af Unknown Phone
17. Samsung Telecommunications America 219 Enterprise IP Solutions OfficeSe Announcement If you select Announcement from the Call Control menu the Announcement Area window where you can select the area you want to make an announcement to is displayed Select a particular area you want to make an announcement to O Page one 14 Before Using the Announcement Function To use the Announcement function you must pick up the receiver before making an announcement Callback If you have made a call to a station that is busy or does not answer you can request a callback call Select Callback from the Call Control menu If the station that has received your callback request returns to the status where it can make a call it makes a call to your station You can view the callback requests you have made in the Callback Status list Leave Message If you have made a call to a station that is busy or does not answer you can leave a message Select Leave Message from the Call Control menu 220 Samsung Telecommunications America Enterprise IP Solutions OfficeSe OHVA Urgent Announcement If you want to make a voice announcement to a station while it is talking on a call select OHVA from the Call Control menu The station that is talking on a call can then receive the OHVA on another call that is waiting Station in DND Mode The station for which the DND function is enabled cannot receive an OHVA Mes
18. This function is supported only in the OfficeServ Communicator V 1 1 0 12 or later version 146 Samsung Telecommunications America DDE Enterprise IP Solutions OfficeServ The DDE function is when the OSC receives a call the DDE program e g Goldmine that interoperates with it displays the information for the received phone number to the user Initializing the DDE Function 1 e Select DDE gt Initialize DDE from the system tray menu SideBar Configuration E UC Main E Messenger Contacts PhoneBook Call Log Message Ee Exec Secr 5 EasySet Audio Conf FA View Recordings t Phone Contents Schedule t BLF DDE DDE to Connect Presence gt DDE Dis OSC Information 7 Help LogOut Ext A A configuration window where the user can enter the information required for DDE initialization is displayed However the information that must be entered differs according to the program type Goldmine or Other selected in the DDE program section of the Configuration menu screen A GOLDMINE Configuration You must enter the ID and password registered when installing the Goldmine program They are ee required to run the Goldmine program OK CANCEL When set to Goldmine Samsung Telecommunications America 147 Enterprise IP Solutions OfficeSe DDE Server Configuration l l Enter the service name topic name and command Service Mame
19. You can pick up a call that is ringing on another station If you select Pickup Station Call from the Call Control menu the Pickup Station Call window is displayed Pick Up Please enter the number Enter the extension number whose call you want to pick up and click the Make Call button Pickup Group Call You can pick up a call that is ringing on another station that is a member of a group If you select Pickup Group Call from the Call Control menu the Pickup Group Call window is displayed Enter the group number and click the Make Call button Samsung Telecommunications America 217 Enterprise IP Solutions OfficeSe Forward Immediately You can forward the current call to another station As soon as your phone rings the call is forwarded to a specified station If you select Forward Immediately from the Call Control menu the Forward Immediately window is displayed Blind Transfer Please enter the number of transfer Transfer Enter the station number to which you want to forward the call and click the Forward button Processing When a Forwarded Call Is Not Answered If the person to whom a call was forwarded is absent or does not answer it while his station rings several times the call is returned to the person that forwarded the call Forward after Making a Call You can forward the current call to another station First you will make a call to the person to whom you want to for
20. Device Mode SoftPhone cccssssssssssssssssssssssssssscecceceeceesssssssssssssssssssseceeceeeeeeesssssssssssssssssssseeeeeenseees 34 OfficeServ Communicator UC Main Control Full View 0 0 0 ccccsssseeeeececcceeeeeeessaeseaaeeeeeesceeeeeeeeeeeaas 38 l CHAPTER 3 CONTROLS AND CONFIGURATION 40 OS CONOS orerar a E T EN TANN NNN 41 JSG Control Detalls xa sissies snseondeccases renan a O E EO aE RA ER 47 Windows System Tray OSC Menu ou cccccccccssssssssceeeccccceeeeeseseaessusessseseececeeeeeeesauaeseesseseeeeeeeceseseeeaaaageesses 52 Configuring the OfficeServ Communicator OPTIONS 00 2 cece cccccseeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeees 55 l CHAPTER 4 GETTING STARTED 72 Samsung Telecommunications America Enterprise IP Solutions Offices MAKING A CALL 73 Before Making a Cal lesscsicssiwcsiwsinascea22 02s lt viedepiaedeweuiaeindserebesebesevidaepiwabowenlwbiadseee22 e2c4 bedeninadewediaeied 2eebabeleseueenoels 73 MAKINO E egarga a E E RE EE eo eeee eee teehee 75 l ANSWERING A CALL Tf Before Answering a Call ccccccccccccccccccssssssseceecccccccccecceseesaaasesseeeeceececeeeeeeaesaaeaeessnsceeeeceeeesesseaeeenseenssseeeeess 77 PAS CMINGHA C Alre E EAE AEN EAA 80 l CONVENIENT FUNCTIONS 81 Functions Available during a Call ssssseccnsateecsessc cesasadescandtentesestostessin da chiasadeunspigiateeste swiss siaisideageetereemeeinee ae 81 varo Ree ae TRI nor E Or IRC Po ee 87 Microsoft O
21. OfficeServ i Ringtone Management The Ringtone Management tab displays a list of the ringtone files saved in the computer and phone MMF file format is supported only gt Contents Management Ringtone Phone Be Folder Search Delete Import Filename Date Filename Bad mid MIDI Al 2009 02 11 1 bridgeov mmf MMF 2009 02 25 1 brothers mid MIDI Al 2009 02 11 1 calidrea mid MIDI Al 2009 02 11 1 Enyasong mid MIDI AJ 2009 02 11 1 feelgroo mmf MME 2009 02 25 1 hereiam mid MIDI Al 2009 02 11 1 JonBGood mid MIDI Al 2009 02 11 1 live mid MIDI Al 2009 02 11 1 midbrkdn mid MIDI Al 2009 02 11 1 no woman mid MIDI AJ 2009 02 11 1 ohoh mid MIDI Al 2009 02 11 1 Listening to Ringtones To preview a ringtone click a ringtone file in the PC pane list and click the Play button You can hear the selected ringtone from the speaker connected to your PC Other functions are the same as in the Background Image tab 232 Samsung Telecommunications America Troubleshooting Enterprise IP Solutions OfficeServ When Logging in to a Server from the OfficeServ Communicator Invalid IPP Regist User ID In SoftPhone Link mode only SoftPhones succeed in initialization Call Initialization Fail Messenger Authentication Fail Samsung Telecommunications America When the phone number is an unavailable one When you enter a phone number that is being
22. Then click the Modify button Samsung Telecommunications America Enterprise IP Solutions OfficeServ Login Info Tab In the Connection tab you can configure the various environmental settings related to connecting your OfficeServ Communicator to the aprropriate server s and system ES Note OSC must be Logged Off to make changes to the Login Info Tab Only the Update Server IP can be changed on this tab while the OSC is logged in 5 Select the Login Info tab in the Configuration screen lt SoftPhone Mode gt Configuration Lit Device 2 Messenger Password Se Password escescee Login Info Computer IP Server 192 168 1 110 Cancel Samsung Telecommunications America 61 62 lt UCPhone Mode gt Configuration F Device Station ID seee Password Login Info Computer IP amp Auto i Manual 192 168 1415 Phone IP Ce Suto a Manual lt DeskPhone Mode gt Configuration Device Device ID Login Info Password 192 168 1 110 agad Link IP Link Port 57 Messenger 1D Password Server IP Server Port Client Port Update Server IP 57 Messenger ID Password Server IP Server Port Client Port Update Server IP Enterprise IP Solutions OfficeServ 192 168 1 110 S070 s070 192 168 1 110 Cancel Apply 192 1686 1 110 S070 s070 192 165 1 110 Apply Cancel Samsung Teleco
23. 2005 02 26 10 01 05 2009 02 26 10 00 17 2003 02 26 03 57 06 2009 02 26 09 55 55 2009 02 26 03 55 06 2003 02 26 03 51 33 2005 02 26 09 49 11 2009 02 26 03 46 47 2003 02 26 09 46 52 2009 02 25 19 43 36 To edit the saved call memo of this call use the View memo button 00 43 36 00 00 13 00 00 15 OO 00 11 OO 00 07 g0 00 11 To add the new call memo into th existing call log use the Edit memo button k Delete All To make a call to the user of the selected history entry use the Make Call button To send a message to the user of the selected history entry use the Send Message button To delete the selected history entry click the Delete button To delete all recent history entries click the Delete All button If you click the Delete All button you will be prompted to confirm the deletion Samsung Telecommunications America Enterprise IP Solutions Office Received Call List E In the Information Management Box window click Received Call List under the Call History menu A list of recent received calls is displayed m This function is the same as in the Recent Call List f Dialed Call List E Inthe Information Management Box window click Dialed Call List under the Call History menu A list of recent dialed calls is displayed m This function is the same as in the Recent Call List f Missed Call List E in the Information Management Box window click Missed Call List under the Call Histo
24. Call End GUG Oe Be Forward Hald Assign Remove ReDial Rd Enable Hotkey PhoneBook Cancel scroll through the action buttons available and assign a combination of keys to the functionality desired Samsung Telecommunications America 69 Enterprise IP Solutions OfficeServ i DDE In the DDE tab you can configure the DDE program 1 1 Select the DDE tab in the Configuration screen Configuration Enable DDE Search Ed For Incoming Internal amp Using Caller s 1D Bl For Incoming External Using DNIS e DDE Program Path DDE Program Mask Cancel Enable DDE For Incoming Internal Sets whether to use station lines when using DDE For Incoming Sets whether to use external lines when using DDE External Search for Sets the item to search for Select either Using Caller s ID or Using DNIS DDE Program Program Select either Other or Goldmine for Windows Path Sets the paths of the DDE programs 70 Samsung Telecommunications America A You can select Goldmine or Other as the DDE program P DDE Server Configuration B If you have selected Goldmine as the DDE program you can click the Enterprise IP Solutions OfficeServ button next to the Location field and set the path of the selected program so that it can be run automatically when DDE initialization is performed DDE Program ieee Goldmine for Windows w DDE Open Look in GoldMin
25. Communicator Dial 2 Click the Make Call in OfficeServ Communicator toolbar Samsung Telecommunications America 89 Enterprise IP Solutions OfficeServ 90 Making a Call from Contacts 2J Contacts ick her to enable Irisiant Search 1 Full Name Click here to add a mew Company File 44 E Categories none G items Go aaa aaa Ji iga dda jaa Higar iga BbS ESSE SS Follow Up b Categorize F Delete Right click on a contact entry and point to Make Call Using OfficeServ Communicator on the displayed menu Select a phone number from the displayed sub menu to which you want to make a call Samsung Telecommunications America Enterprise IP Solutions Cawmr S Ary i JCI V Hang Up a Call from Microsoft Outlook You can hang up a call using the OfficeServ Communicator from Microsoft Outlook 1 Click the Hang Up button in the OfficeServ Communicator toolbar f Forwarding a Call from Microsoft Outlook You can forward a call using the OfficeServ Communicator from Microsoft Outlook 7 While you are talking via your OfficeServ Communicator in the OfficeServ Communicator toolbar of Microsoft Outlook enter a phone number in the Phone Number combo box and then press the Enter key or select a previously entered phone number from it 2 Click the Forward button in the OfficeServ Communicator toolbar 0 Outlook C
26. EasySet Cancel 2 Enter a correct value in each Easyset setting item Below are the descriptions of the Easyset setting items Server Information Enter the IP address and virtual directory name of the computer where the Easyset web server is installed For example if the IP address of the Easyset web server is 10 254 168 152 and the virtual directory name is easyset default enter http 10 254 168 152 easyset System Number Enter the system ID of the OfficeServ Link to which the Easyset is connected The default is 1 Selecting the Phone Color Select the phone color you want to use White Black 136 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Selecting to Use the Phone Screen Specify if you want to use the phone screen Used Unused l Using Easyset 7 Click the Easyset icon in the OfficeServ Communicator menu bar You are logged in to the system automatically and then the following screen is displayed Qeza Qem saue CQ Korean x Easyset Screen Once You Have Successfully Logged In 2 lf the configuration is incorrect you are taken to the Easyset login screen Enter the phone number and password and then log in to the Easyset system manually Samsung Telecommunications America 137 Enterprise IP Solutions Office umae DES EEA 1 10 4 174120 oe PHYS AS yy Ee Mae He OI NE ROS i La DEEE p gt 71 MAM RRO We ESS ae MEA UUR Gist SE B
27. Field A BLF Busy Lamp Field represents a device on your switch From the BLF view you can divide devices into groups and monitor device status and call state by group A couple of call control features such as transfer dial pickup are available You can add a speed dial number as a BLF but Dial is the ony possible function that can be used Strictly it is not a BLF but it is treated as a sort of BLF in this user guide The panel at the top is the Find Panel There are tool buttons and a Find button in the Find Panel The Group Panel on the left of the main window shows the BLF group list The member BLFs of the selected BLF group are listed in the BLF Panel You can select the view type of the BLF panel between Card View and List View The device status or call state icon appears on the top left corner of the BLF If you select List View the status icon device telephone number and user name are displayed for each BLF If you select Card View the station setup information such as call forward and note will also be displayed Samsung Telecommunications America 151 Enterprise IP Solutions Offices Only List View is available if there are more than 100 devices in a BLF group You can add delete and modify BLF groups and members i BLF Group There are default BLF groups listed below Group Name Description Total Station Total stations of the switch Total Trunk Total trunks of the switch DTDS DT DS butt
28. InstallShield Wizard is removing Samsung OfficeServ Communicator C Samsung OfficeSery Communicator Resource Avatar InstallShield Cancel 4 Rebooting after Uninstallation The window notifying that the OSC has been uninstalled successfully is displayed and asks you if you want to restart your PC now Samsung OfficeSery Communicator InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling Samsung OfficeSery Communicator Yes want to restart my computer now No vill restart my computer later Remove any disks from ther dives and then click Finish to complete setup Back Cancel If you want to reinstall the OSC select Yes restart my computer now and click OK If you reinstall the OSC after selecting No the OSC may not be installed normally because the previously installed program has not been fully removed Samsung Telecommunications America 243 Enterprise IP Solutions OfficeServ Common Functions and Terminology as it applies to the osc Speed Dial Users can save frequently dialed numbers as speed dial numbers and make a call just by pressing the corresponding speed dial button Call Pickup A Call Pickup allows you to pick up a call ringing at another user s phone ca o fl Automatic Redial Automatic Redial is used when calling an outside number and you receive a busy
29. Number Connect Time 2009 02 26 11 17 54 2009 02 26 10 57 41 2009 02 26 10 05 50 2009 02 26 10 05 09 2009 02 26 10 01 32 2009 02 25 10 01 09 2009 02 26 10 00 17 2009 02 26 09 57 06 2009 02 25 09 55 55 2009 02 25 09 53 06 2009 02 25 09 51 33 2009 02 26 09 49 11 2009 02 26 03 46 47 2009 02 25 09 46 52 2009 02 25 19 45 36 Call Duration 00 43 36 00 00 13 00 00 15 OO 00 11 00 00 0 g 00 11 Samsung Telecommunications America E Delete All FA Information Box Phone Number g Ahn Audrey km Unknown Pl Unknown Samsung Telecommunications America 2005 02 26 15 25 56 2005 02 26 15 25 13 2009 02 26 15 25 15 Enterprise IP Solutions Officese Nict to meet you Audrey Hello 3236 Hello 3236 127 Enterprise IP Solutions OfficeSe Call History You can view the call history of the OfficeServ Communicator using the Call History menu f Recent Call List 1 In the Information Management Box window click Recent Call List under the Call History menu 2 A list of recent dialed and received calls is displayed FA Information Box Name Phone Number Connect Time Call Duration All Calls Unknown asdif ast sting Kim ating Kim ating kim ating kim sting Kim sting Kim ating Kim Kim Sting Unknown Unknown oale af oloE ef Unknown 2005 02 26 11 17 54 2009 02 26 10 57 41 2009 02 26 10 05 50 2009 02 26 10 05 03 2009 02 26 10 01 32
30. There can be as many as 5 pages of 20 buttons each o show the Program Key Window in the standby state or during a call click the l button To close the Program Keys screen click the button located at the top right To enlarge the Program Keys screen click the mn button located at the top right and to restrore the Program Key Screen click the pe button Program key CALL 1 ACBD10004 SPEED 24 SPEED 44 CALL 2 ACBD10005 SPEED 25 SPEED 45 DSS 2001 ACBD10006 SPEED 26 SPEED 46 DSS 2002 ACBD10007 SPEED 27 SPEED 47 MOBEX ACBD10008 SPEED 28 SPEED 48 VM MESSAGE ACBD10009 SPEED 29 SPEED 49 SAMSUNG LEE SPEED 10 SPEED 30 DSS 2004 SPEED 11 SPEED 31 DSS 2005 SPEED 12 SPEED 32 DSS 2006 SPEED 13 SPEED 33 DSS 2007 SPEED 14 SPEED 34 DSS 2008 SPEED 15 SPEED 35 Samsung Lee SPEED 16 SPEED 36 Samsung Par Samsung Cho SPEED 17 SPEED 37 cC Samsung Koo SPEED 18 SPEED 38 NUMBER NAME CAMP ON SPEED 19 SPEED 39 PARK FORCED ANS SPEED 20 SPEED 40 BOSS SECR 1 ACBD10001 SPEED 21 SPEED 41 ACBD10002 SPEED 22 SPEED 42 ACBD10003 SPEED 23 SPEED 43 This Program Key Window us also often refered to as the AOM Items Displayed in the Program Keys Screen Enterprise IP Solutions OfficeServ Program keya X CALL 1 CALL 2 DS5 DSS 2002 MOBEX VM MESSAGE SAMSUNG LEE 2004 2005 Eiropan HUG b m DSS 2008 Samsung Lee Samsung Cho Samsung Koo CAMP ON FORCED ANS ACBD1O001 ACBD10002 m m ACED10003 The ite
31. Topic Mame Oooo Command OK When set to Other the DDE program Note The service name topic name and command differ according to the DDE program Therefore to configure these settings refer to the user manual of 3 Click the OK button to initialize the DDE function with the settings you entered Note that if the currently selected DDE program is Goldmine it will automatically run Using the DDE 1 o When the received call number is registered in the DDE program its detailed information is displayed on the screen Caller ID Notification x Contact 3229 Company 3229 Location Goto Phone 3229 Ignore Message Incoming Call i Closing the DDE Function 1 Select the DDE gt Close DDE from the system tray menu Presence ae DDE Disconnect 2 The DDE function stops 148 Samsung Telecommunications America Enterprise IP Solutions Office i Configuring the DDE 1 For more information on how to configure the DDE refer to the DDE section of the Configuring the OfficeServ Communicator Options section Samsung Telecommunications America 149 Enterprise IP Solutions OfficeServ BLF The BLF view is a distinctive new feature of the version If you are using a OfficeServ system you can monitor all the stations and trunks in the BLF view You can drag a connected call from the call control view and drop the call to the BLF view to transfer
32. Total Trunk 201 Operator 208 OCS Line 708 DIDS 202 OCS Line 202 209 DCS Line 209 Speed 203 DCS Line 203 210 DCS Line 210 group0Uu 204 DCS Line 204 211 DCS Line 211 emt 205 OCS Line 205 212 DCS Line 212 groupOos 206 DCS Line 206 213 DCS Line 213 groupood 207 OCS Line 207 214 DCS Line 214 groupdus group DE x F a 2 Drag the BLFs and drop on the BLF group to add the selected BLFs The drop target BLF group is opened in the BLF Panel after the drop Total Station Total Trunk OTOS 201 Operator 202 OCS Line 202 204 OCS Line 204 206 OCS Line 206 g 92633505 Home Samsung Telecommunications America Enterprise IP Solutions OfficeSe f Delete BLFs You can delete BLFs from the user defined BLF groups 1 Select BLFs to delete and click right mouse button then select Delete Lamp option 201 Operator Dial Pick Up 92633950 Mew Device New Speed Dial Edit Lamp Card View Arrange Lamps By Refresh 2 Click Yes to confirm deletion OfficeServ Communicator Are you sure you want to delete the selected device speed dial 2011 DCS Line 2011 You can delete BLFs only from the user defined BLF groups Exceptionally you can delete user defined speed dial BLFs from the Speed group The BLF is deleted only from the currently selected group and the deletion dows not affect any other groups
33. by OfficeServ Messenger are Presence Awareness Instant Messaging and information sharing like Chat amp Video Chat White Boarding Screen Sharing and File Sharing The various modes are sold purchased and installed by user licenses based on the functionality required by the user Some users may need all five licenses based on how they wish to control and unify their communications Though the licenses are based on user functionality the actual licenses get installed on either the Switch MP the OfficeServ Link Server and or the OfficeServ Messenger Server NOTE Details of each of the Modes functionality and licensing are discussed in later sections in this manual Samsung Telecommunications America 10 Enterprise IP Solutions Office Understanding the OSC The OSC is Unified Communications Client software running on a client PC that takes the functionality commonly used and understood on our telephones and puts it at your finger tips and Screens on your PC The OSC can be run in three different Device Modes The OSC can be a Stand alone device when in the SoftPhone Mode when in UCPhone Mode it can work in connection to a UCPhone SMT i Series device or it can be run in DeskPhone Mode where it is connected to other Model Samsung business telephone proprietary devices All of which empowering the user when connected to make receive calls to from anywhere in the world as authorized by the organization Sams
34. clears Call Forwarding on the Phone for that user It does not clear the Forwarding destinations All Calls Forwards all received calls On Busy Forwards only the calls received while you are already talking on the phone On No Answer Forwards calls only if they are not answered On Busy On No Forwards calls if they are received during a call or are not answered Answer DND Forward Select this option when you do not want to answer the received calls and forward all of them to another phone or VM Follow Me If other OSC or keyphone user sets the call forwarding function that the calls received to his OfficeServ Communicator are to be forwarded to your OfficeServ Communicator his phone number is displayed in the input field next to this option button Phone Change Allows the user to change the user password of their SMT i Series Password phone Absence Clear You can set a message to be displayed for the calling user when you Message are absent You can also enable or disable this function Absent Msg Edit Some absent messages are user definable Click the edit button to edit definable messages Samsung Telecommunications America 59 60 ote Enterprise IP Solutions Office Absence Message The messages 1 to 15 are the system messages registered in the system The messages 16 to 20 are the custom messages you can modify To modify the absence message select one of the messages 16 to 20 and enter the new message text
35. contains the content Directory CA Program Files Samsung Electronics 70 5CUpdate Browse Samsung Telecommunications America Enterprise IP Solutions OfficeServ 5 Select the Read and Run scripts checkboxes default as the permissions settings for the virtual directory Click Next Virtual Directory Creation Wizard Access Permissions What access permissions do pou want to set for this virtual directory Allow the following W Read M Run scripts such as ASF Execute such as ISAPI applications or CGI P write Browse Click Next to complete the wizard Back Next gt Cancel 6 Click Finish to complete the wizard Click Next Virtual Directory Creation Wizard You have successfully completed the Virtual Directory Creation Wizard Click Finish to continue Samsung Telecommunications America 19 20 Enterprise IP Solutions OfficeServ 7 Inthe Internet Information Services window select the OSCUpdate folder and click the Properties icon In the OSCUpdate Properties window select the HTTP Header tab OSCUpdate Properties Virtual Director Documents Directory Security HTTP Headers Custom Errors Enable Content Expiration spire Immediately Expire ori 20092 E s
36. displayed at the bottom of the main screen These can be clicked to view the information on the opposite party the Opposite Party Information screen and the recent call history to and from that number the Recent Call History screen Samsung Telecommunications America Enterprise IP Solutions OfficeServ 3 Click MEERSEELMEIE to answer the call i e to connect to the opposite party E Relative information Sting Kim HOME eee EMAIL WEB AD Recent Calllog a Date Call duratian Tela 2009 02 26 0g Saa 2009 02 26 09 49 11 AEE 2E 09 48 47 2009 02 26 09 46 52 AeH 19 34 45 2009 02 25 19 33 59 S10 3 Tt Neier NOTE Opposite Party Information Screen The Opposite Party Information screen displays by default the name email address and phone number etc of the opposite party registered in the phonebook The Opposite Party Information bar which you can click to show the Opposite Party Information screen is displayed only if the opposite party is a user registered in your phonebook Samsung Telecommunications America 79 Enterprise IP Solutions Offices Answering a Call This function allows you to answer the call f Answering a Call This function allows you to answer the call A Calling Message 7 OfficeServ SoftPhone rings and displays a message notifying you that a call has arrived Call from If the ring volume is set to minimum OfficeServ SoftPhone will display only a
37. from an LDAP server Phone tab Allows you to synchronize contacts with an SMT i5243 IP phone Reload 3 Select the Outlook tab and click the button in the Outlook pane You can be prompted with a message box asking you to confirm the access to the contacts of Microsoft Outlook as shown in the figure below In this case you have to check the Allow access for checkbox and specify a period 108 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Microsoft Office Outlook 4 program is trying to access e mail addresses you have stored in Outlook Do vou want to allow this IF this is unexpected it may be a virus and you should choose Ho Allow access For Yes 4 When connected to Microsoft Outlook successfully the contacts stored in Microsoft Outlook are displayed under the All Contacts item in the list of the Outlook pane F5 PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total Ahn Ahn 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Kim 010 555 5678 4032 Kim Bobby 010 555 5678 4032 Lee Sting 010 555 0123 4036 5 Marketing amp Applicable contact Ahn Audrey 010 555 1234 4033 amp Applicable contact Phone Book Selection From OfficeServ Communicator V1 1 0 12 and later Outlook Contact Folder Selection mode is added When several Outlook Contact Folders are detected Communicator will show all contact
38. gt Company 3240 t gt Mobilel 010 555 1234 2 Point to Make Call from the displayed popup menu Then select a phone number from the displayed sub menu Samsung Telecommunications America 105 Enterprise IP Solutions OfficeServ Making a Call Using the Detailed Information Window 1 In the Phonebook screen double click on the contact that needs to be called The Detailed Information window Is displayed P Detail Information Last San Cancel button next to the phone number that needs to be called 106 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Finding a Contact In the Phonebook screen you can search the phonebook for a contact using a name or phone number as the search key 1 e In the Phonebook screen select the search key l Mobile Extension 279 Business Tel 12342001 n Mobile pa pt PATEE 12342003 Search Option Name Nome Extension Business Tel Mobile No Business 2 To search the phonebook using name as the search key select Name from the Search Key combo box Then enter a part or the whole of the name to find into the input box next to it For example to find the contact of the person named Francis Bacon enter only his first name Francis FA Information Box Name Home Home 2 Company Mobile Extension Ahn Audrey 3236 010 555 714 Kim sting J22 Ee Add Group Delete ltem Delete Group 3 After ent
39. iT 103 Samsung Telecommunications America Enterprise IP Solutions OfficeSe 3 Click the button to apply the changes made Deleting a Contact You can delete a contact from the phonebook 1 Select the contact to delete FA Information Box Name Home 1 Home 2 Mobile Extension Abn Audrey kim Sting Add Group Delete tem Delete Group 2 Click the button 3 Confirm the deletion Officesery Communicator k fx Do you want to delete the selected contact You Cannot recover a Deleted Contact Once a contact is deleted from the phonebook it cannot be recovered Therefore take care not to delete a contact that contains important data 104 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Making a Call from the Phonebook You can make a call directly from the phonebook Making a Call Using the Make Call Button 1 In the Phonebook screen select the contact to call and click the button t gt Extension 3240 t Home 2791234 Mobile Home 7 2791234 J236 l k 2 Point to Make Call from the displayed popup menu Then select a phone number from the displayed sub menu Making a Call Using the Context Menu 7 In the Phonebook screen right click on the contact that needs to be called ame se iy Home 2 Company Mobile 1 Extension 8280 OBER Tae me send Message J i ee Call to Homel 3238 Pe Change Gruop H t
40. information refer to the Chatting section If the buddy is offline or in the Do Not Disturb status you cannot chat with him Show Chat List Icon Displays the chatting content you saved If you click the Show Chat List icon the View Previous Chat Content window that shows a list of the saved files is displayed If you select a file in the list the chat content contained in itis displayed You can select and delete multiple files or you can delete all files in the list Chatting List Date File Size Delete Delete All Close 170 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Open Conference Icon Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the users with whom you have chatted or have had a conference recently You cannot change or delete the listed entries Configure My Information Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the users with whom you have chatted or have had a conference recently You cannot change or delete the listed entries My Information Personal Information Nickname ER Mame 214 3211 Nick fd Extension H Department yo Position Job Description Engineer ne Show meas Away When Tm inactive for m Emal 3211isamsung cam amp Away Contact i Unavailable Message E nose a TREE Show this message when I am unavailabl
41. it and enter the correct number again Overlap A call is made immediately as a phone number is entered If a wrong number is entered the End button has to be clicked to disconnect the call and enter the correct number again Answering Mode Set the desired Answer mode of the OfficeServ Communicator to be used when a call is received Ringing The phone rings when a call is received Auto Answer When a call is received it is connected automatically Announcement Answer When a call is received the speaker turns itself on so that the voice of the caller can be heard At this time the listener s voice is not heard by the caller If the receiver or the Speaker button is pressed the caller is connected to the listener and they can speak Station Name Sets the name that other users see when thy call you or you call them Changes the display language of the SMT i Series phone Samsung Telecommunications America 57 58 Item Option Boss Answering Internal Call Display Station AUTO HOLD On Off DISPLAY SPD NAME AUTO TIMER AUTO CAMPON CID REVIEW ALL AME PASSWORD AUTO ANS CO CALL Enterprise IP Solutions Office Description This function is available only in an OfficeServ Communicator set as a director secretary Set the Director Answer mode of the OfficeServ Communicator Set what is displayed on the station buttons in the Program Keys screen Number Displays station numbers in the
42. main screen changes to Conference Call mode The figure below shows the status of stations 3008 the master of conference 3017 and 3010 when participating in a conference 222 Samsung Telecommunications America Enterprise IP Solutions Office COMMUMIGATOR 3701 00 00 04 Unknown Conference Unknown Conference Conference Call Connected E Recent Calllog You can add other users in the same way while holding the conference If a member shown in the call list participated but is not participating in the conference his call status is set to Hold Conference mode until he enters the conference again You can add up to five members to a conference To remove a member from a conference select and right click on him and select Disconnect from the menu displayed Samsung Telecommunications America 223 Enterprise IP Solutions OfficeServ UC Phone Mode Functions This chapter describes the data interoperation function between the UC phones that interoperate with the OfficeServ Communicator UC Phone Mode This function is supported only in the SCMv2 system for Korea Sending Phone Content This function operates only in the Basic Professional UC Phone mode Starting t Send Phone Conte Click the Send Phone Content icon in the OfficeServ Communicator menu bar The following screen is displayed Contents Management walpaper Phone i Documents and SettingswClausewitzW
43. message 2 Click Send to answer the call Click Speaker or receiver to answer the call 3 Click End to end the call f the call was answered by clicking the receiver click the receiver again to end the call 80 Samsung Telecommunications America Enterprise IP Solutions OfficeSe 81 Convenient Functions Functions Available during a Call This section describes the functions you can use while you are talking on a station or trunk call using the OfficeServ Communicator i Holding a Call If an urgent job occurs or another call is received during a call the current call can be held for a while and then re connected after the urgent work or other call is finished Holding a Station Call 1 To hold a station call while you are talking on it click the Hold button The HOLD ON message is displayed on the main screen e Ifthe station number is registered in the Program Keys screen the corresponding station number button blinks e Inthe main screen of the opposite party a message showing that you are holding his call is displayed 3 To connect to the held call again click the Call Button wher the caller is holding Samsung Telecommunications America Enterprise IP Solutions OfficeSe f Call Transfer This function allows you to transfer a caller to another user on the system Unconditional Call Transfer 1 Click Transfer during an ex
44. path to save the files by clicking the Browse button and then click the Start Receiving button To cancel receiving the files click the Cancel button 198 Samsung Telecommunications America Enterprise IP Solutions OfficeServ The receiving progression is displayed for each file in the Receive Files window File Aecleve Fie nama Sarreung OfficesSery Co REC Bs Save Folder CiT emo When the files have been received completely the Browse button is changed to the Open button You can open the folder directly where the received files are saved by clicking the Open button Fie Edt Yew Favorites Took Help a i F Gy be gge gt tec gt iF po search gt Fokes Fi Address E C Temp a p Type Filc ond Folders Tasks 45 OFfingSery_Communicatorsetup_2 12 2009 log Tet Docunent E OfficeSery_CommunicatorSetup 2 16 2008 log Text Document E OficeSery_CommunkatorSetup 2 18 2005 log Text Document S Perei sirens E OficeSery_CommunicatorSetup _2 21 2003 l09 Text Decuma nt E ae thi falter E ObfpeSery_Communicetor Setup _3 3 2005 log Text Document Pilsarcung Officesery Communicator w1003 2009 Application Make a new folder Other Places Sgt Local Dik Cs E My Document G Sharad Documents 4 Hy Computer wi Hy Metra Pacas Details Samsung Telecommunications America 199 Enterprise IP Solutions Offices Closing the Windows Automatically After Sending or Receivin
45. same symptom occurs reset the power or network connection of the UC phone and then retry to log in to the system Q8 When logging in to the messenger server an error message is displayed A8 When the messenger connection information is set incorrectly or the messenger server does not operate you cannot log in to the server Check the following items If the message Check the messenger local port is displayed 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Click the Connection tab in the Configuration screen 4 Change the value of the Local Port item in the Messenger section to a 4 digit value of 5000 to 6000 except 5060 5 Log in to the messenger server again Samsung Telecommunications America 249 Enterprise IP Solutions Office 250 Q9 AY Q10 A10 If the message Failed in authentication is displayed 1 2 oi 4 Run the OSC Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Connection tab in the Configuration screen Set the ID and password again in the Messenger section If you need to check the ID and password contact your administrator Log in to the messenger server again If the message Failed to connect to the messenger server is displayed 1 Contact your administrator to check the operation status of the messenger server
46. signal When a busy is received and Automatic Redial is pressed the system will reserve a trunk and keep calling the number for you The Call Hold or Call Transfer functions allow the user to hold a call for a short time or to transfer the call to another person based on the needs of the caller 244 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Conference Call Conferencing allows up to 5 people to speak to one another at the same time over a phone connection Call Forwarding allows you to automatically pass control of incoming calls to another station or device such as VoiceMail when you cannot answer the calls Callback is used by station to station calls when the called station is busy off hook When a busy is received and Callback is pressed the system will monitor the busy station and notify the calling user when the busy station becomes available DND Do Not Disturb automatically rejects all incoming calls and when set can forward them to another station or device such as VoiceMail Page Page allows the user to deliver an announcement to both OfficeServ SoftPhone or keyphone users and external users at the same time This function allows a secretary to transfer an external call to the boss conveniently When a call is received the phone number and name of its caller are displayed on both the main screen and telephone display so that you can know who is c
47. the current call Makes a call again to the most recent number you dialed Holds the current call or reconnects a held call Forwards the all current calls to another station Makes a conference call Picks up a call that is ringing on another station Call Control Menu You can control a call using the context menu displayed when you right click on the main screen This menu is displayed only in Deskphone mode A call can be controlled using this menu This menu is not displayed in SoftPhone mode 214 Samsung Telecommunications America es New Ext Call W Continuous Dialing Ht Redirect ll Park il Unpark 5b Pick Up 2 Group Pick Up Blind Transfer tE Consultation Transfer T Toggle ma Page W Call Back ie Leave Message lig Camp On a OVS le My voice Mail B Leave Voice Message ie Transfer to Voice Mail m oes Call Recording with Voice Mail Be Message List Call Back Status a Follow Me Paging Zone Names Enterprise IP Solutions OfficeServ Samsung Telecommunications America The menu items of this menu are described below Trunk Redial Redial Continuously Forward to Another Station Co Hold Pickup Station Call Pickup Group Call Forward Immediately Forward after Making a Ca
48. used Enter a correct phone number registered in the system When the connection information used to connect to the OfficeServ Link is incorrect Select Configuration gt Connection tab Check the link IP address and link port number When the OfficeServ Link is not running Check whether the OfficeServ Link is operating normally When the phone number is not a correct number registered in the system Check whether the phone number is a number that can be used in the system When the connection information used to connect to the OfficeServ Link is incorrect Select Configuration gt Connection tab gt Link IP address Check link port number This error may occur in one of the following cases When the connection information used to connect to the messenger server is incorrect When the login information ID and password for the messenger server is Incorrect Select Configuration gt Connection tab In the Messenger section check the ID password server IP address server port number and local port number 233 Enterprise IP Solutions OfficeServ When Operating the OfficeServ Communicator The Buddy List menu is disabled in the main bar DND Fail Forward fail Absence message setting fail Announcement fail Page fail When the voicemail box related function does not work The main bar is not displayed on Windows desktop Cannot make a video call 234 In Professional mode if you fail
49. will slide open on a Mouse Over event Samsung Telecommunications America 55 56 Enterprise IP Solutions Office Notification On Missed Call When checked if a call is received while you are away from your desk the OfficeServ Communicator pops a notification window letting you know you missed a call s On Incoming Call When checked the OSC pops a window with CID information if CID received The OSC will make effort to refernce that CID with information you have entered in your PhoneBook View Message on Arrival When checked if an SMS is received the OfficeServ Communicator notifies you of it Use the notification When checked the notification sound is enabled sound When Contacts come When checked if a user registered in your Buddylist logs in to the server online the OfficeServ Communicator notifies you of it Call Option Pop Main on incoming Opens or brings the UC Main Control forward when an incoming call is call ringing Beeps when phone is When checked if a call or message is received the OfficeServ ringing Communicator beeps with the PC speaker tones to notify the user If this checkbox is checked in your OfficeServ Communicator and a call or message is received to it other persons can know of it easily and pick it up for you with their OfficeServ Communicator Minimize main when call When checked the UC Main Control will automatically minimize when the is finished call has ended Pop Memo
50. 192415256_Ni ee SEUSS sie 15 85EB JPG Ol 225222662_55 aa CURSHR EET alyssa chiadl 103001 jpg 324 46KB JPGOJ BJP ae PORES ets BJP 15 55KB JPG Ol TS_ARRIWALS on ZOOS esr E T alyssa chiaal n ea a alyssa chjasi ae 2009 02 11 1 alyssachiasde anas EERE Big Ge Chinese peop ian 2ORSA Se FeiFei omp fit 2009 02 11 1 Fullwalls blog a ROR eT Image Convering Nicole Kidman Sree LUIS ab seca ale nicole kidman ae BCT eh 230 Samsung Telecommunications America Screensaver Tab Enterprise IP Solutions OfficeServ The Screensaver tab displays a list of the screensaver images saved in the computer and phone There is a difference in the image size and the total size of images that can be saved in the phone and other functions are the same as in the Background Image tab Contents Management BS Folder GE ASF jpg Image Size Size Image Convering Samsung Telecommunications America Filename 11924 15256_Ni 22322266255 BJP TS_ARRIWALS alyssa chiaal alyssa chiaal alyssachiasde Chinese peop FeiFei Bmp Fullwalls bBlog Micole Kidman nicole kidman Search Date ad Bs Pte af 2003 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2005 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 Phone Delete Import Filename Type 231 Enterprise IP Solutions
51. 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties 3 ajx Wolume Sounds Audio Voice Hardware sound playback Default device Crustal WOM Audio Volume Advanced Sound recording Default device Crystal WOM Audio Volume Advanced MIDI music playback mas Default device aa Microsoft G5 Wavetable SW Synth Volume About M Use only default devices coe __ Samsung Telecommunications America 239 Enterprise IP Solutions OfficeServ 3 Click Volume from Sound recording Sounds and Audio Devices Properties 240 Samsung Telecommunications America 5 Check if Microphone among the Volume Control items is marked If not mark the item Properties E ra x Miner device EERE Adjust volume for Playback Recording Other Headphones af Show the following volume controls C Stereo Mix CD Player Microphone Line In Aus CJ Phone Line 6 cick oR f Mark Microphone in Record Control Recording Control o Options Help CD Player Microphone Line In AUX Balance Balance Balance Balance NY ore E a E a Volume Volume Wolume Volume i r T E TEE T ea AM Select I Select Select Select Crystal WOM Audio 8 Select Exit X from Options Samsung Telecommunications America Enterprise IP Solutions OfficeServ 241 Ente
52. 22 Samsung Telecommunications America Enterprise IP Solutions OfficeServ To save a frequently used LDAP connection information entry as a preset click the Save button SAVE N tA Connect LDAP Service ActiveDirectory Wa SAVE DEL 165 213 80 10 389 dc ocsr2 dc samsunguc dc com administrator Connect Cancel FS Connect LDAP Service ActiveDirectory gt SAVE DEL OfficeSery Communicator Do you want to delete the selected entry Connect Cancel 6 When the contacts are read successfully they are displayed in the list in the LDAP pane as shown in the figure below t5 PhoneBook Sync Load amp Total Administrator Guest SUPPORT_388945230 IUSR_SEC OCSR1 IWAM_SEC OCS5R1 ASPNET SEC OCSR1 krbtgt RTCSernvice RTCComponentService Samsung Telecommunications America Reload E Total Audrey Ahn 010 555 1234 4033 Bobby Kim 010 555 5678 4032 B Applicable contact Close 123 Enterprise IP Solutions OfficeSe 7 ica t5 PhoneBook Sync amp Total Administrator Guest SUPPORT_388945a0 IUSR_SEC OCSR1 IWAM_SEC OCSR1 ASPNET SEC OCSR1 krbtgt RTCService RTCComponentService t5 PhoneBook Sync Load amp Total Administrator Guest SUPPORT_388945a0 IUSR_SEC OCSR1 IWAM_SEC OCS5R1 ASPNET SEC OCSR1 krbtgt RTCService
53. 4 Once you have pressed OK in the configuration the Login screen will pop up It s fields should be populated with the Device Mode last selected before pressing the OK button This will be explained more in future chapters amp Login a COMMUHICATOR 5 From the Login window press Login to start the Communicator for the device mode selected Reference NOTES Computer IP Select Auto to enter the local IP address of the Client PC If multiple LAN cards are installed in the PC or there are multiple IP addresses configured a list of IP addresses is displayed in the combo box Select the IP address you want to use If you cannot enter the IP address you want to use using the Auto method select Manual and enter the IP address directly Phone IP Select Auto to enter the IP address of the phone If an antivirus program is installed in your computer the Blocking Warning window may be displayed as shown in the figure below Click Apply to allow access to the network If access to the network is blocked the following message box is displayed OfficeServy Communicator Unable to get information Multicast Phone IP Port Please check the status of network connections In this case click OK to close the message box Then in the Phone IP item select Manual and then select Auto again If the phone IP address can be retrieved successfully it is displayed in the deactivated window If an error notification window is st
54. 9 10 01 59 If there is no chat conversation to save a notification message box is displayed If the chat conversations are saved successfully the location where the file is saved and the message notifying that the file was saved successfully are displayed in the Chat Conversations box The location where files are saved is the ChatLog folder under the path set in the File Saving Paths option in the Other tab of the Configuration screen You can view the saved files using the View Previous Chat Conversations in the Buddy List window 191 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Connecting a Video You can send your video scenes to your buddy through the connected video sending Videos When a camera is installed and the master of a conference has started a video conference you can send your video scenes to your buddy using the toolbar buttons of the Chatting window To send your video scenes click the Camera ON button in the Video window When your video scenes start to be sent your video is displayed in the area where your avatar is shown and the Camera ON button changes to the Camera OFF button as shown in the figure below fF Conference kp3708 x video Window m r 4932051 joins in the conference Camia OFF If no video camera is installed in your computer or the camera is not recognized the message There is no available camera is displayed as shown in the figu
55. 905 Office Lab 2 MainSub in MySingle_090 Work 32401 Work 82 31 2794321 83 SubContacts in MySingle_O Work 2791234 83 SEH in MySingle N oqo aaOWMD Em ne w nEn Se NN D ONAN Sw Business Cards Address Cards Detailed Address Cards Phone List Sting Woodmack By Category Samsung Oy Company Work 3240 By Location No upcoming appointments Type a new task Add New Group There are no items to Customize Current View show in this view Checking the Outlook CID POP UP Enter a contact that can be displayed in the Contact pane and then make a call to that contact When the call is made the contact information is displayed as shown in the figure below Last G First M Company Samsung Department Work3240 Job title File as Woodmack Sting Internet Geen JC Display as Web page address IM address Phone numbers Addresses Business C This is the mailing address fonalcoaetstaeo Sid City Q Street B Country Region Samsung Telecommunications America 93 Enterprise IP Solutions OfficeServ 94 I Outlook MASK lf the contact information is not displayed normally each user can set his masks The masks frequently used by users are provided by default called built in masks For other masks each user can set them using the corresponding configuration window MASK A mask is a pattern used to analyze phone numbe
56. BLF groups including default groups For example there are four default groups Total Station Total Trunk DT DS and Speed so you can create 96 user defined BLF groups i Delete a Group 1 Select the BLF group to delete from the Group Panel and click the right mouse button then select Delete option Total Station Total Trunk OfficeSery Communicator Are you sure you want to delete the BLF group test 153 Enterprise IP Solutions OfficeSe i Rename a Group e Select the BLF group to rename from the Group Panel and click the right mouse button then selects Rename option Total Station Total Trunk U TDS OTOL New Group fo Ti Delete groL grol Refresh gra Or click the selected group again otal Station re Total Trunk g O TOS groupuue grouoQus m 4 2 Enter a new group name into the edit box You cannot delete or rename the default BLF Groups l Refresh Groups 7 Select a BLF group to refresh and click the right mouse button then select Refresh option Total Station ie Total Trunk 20 TDS New Group Delete Rename 154 Samsung Telecommunications America Enterprise IP Solutions Officese 2 Then the selected group members are read from the database and the BLF Panel is refreshed If you select the Refresh option without selecting any BLF group the entire BLF group list is refreshed l New Device
57. Call History section of the Menu Functions chapter Opens the OSC Information Box to the Messages section Allows access to the SMS Text Message History for that user For more information refer to the Messages section of the Menu Functions chapter Opens the Boss Status Display Window NOTE This menu item is enabled only if the Exec Secr function is enabled for the ID in the system If the Easyset URL has been listed in OSC Configuration gt ETC Clicking this Easyset button will connect the user to the Link Server V3 For more information refer to the Easyset section of the Menu Functions chapter Opens the Audio Conference Window For more information refer to the Voice Conference section Activates the View Recordings screen during a call For more information refer to the View Recordings section of the Menu Functions chapter Opens the Contents Management window From here users can move images to and from the SMT i5243 Phone These images can be used for Wallpaper PhoneBook icons and as the the telephone s Screen Saver In addition ringtones can be uplaoded to the SMT i5243 as well NOTE This item is only available if the user is running in either OSC Basic or Professional UCPhone Mode Allows access to the Schedule menu For more information refer to the Schedule section of the Menu Functions chapter Open the BLF Busy Lamp Field View tool The BLF view allows the Office
58. Call List screen This can only be used when in the DeskPhone mode Samsung Telecommunications America 45 46 Enterprise IP Solutions Office Call End Redial Hold Transfer Pickup Call press to mak e a call or when your phone is ringing answer a call End press to end terminate a call Redial press to call the most recently dialed number Hold Allows the user to place a caller on hold Transfer Allows a call to be forwarded to other person during a call Pickup Allows a call which is ringing on other person s phone to be answered Animated icon indicating phone status Displays the phone s status with an animated icon If the little blue arrow to the right of the Phone Status icon is pressed a Functions Menu Window opens with additional functionality details on the Functions Menu Window are discussed later in this manual Idle On the Phone DND Animated icon indicating user status Displays the user status with an animated icon This is used for Presence Online Awareness When the little blue arrow to the right of the User Status icon Q Away is pressed the user can select the Presence Status they want displayed to Busy other OfficeServ Messenger users on the system conference Lunch OND Appear Offine Samsung Telecommunications America Enterprise IP Solutions Offices OSC Control Details Video Window As it s name would imply the Vi
59. DCS Line 2006 3207 DCS Line 3207 3224 DCS Line 3224 3241 DCS Line test 2007 DCS Line 2007 2208 DCS Line 2208 23225 DCS Line 3225 3242 DCS Line 2008 DCS Line 2008 3209 DCS Line 3209 3226 DCS Line 3226 3243 DCS Line 2009 DCS Line 2009 3210 DCS Line 3210 3227 DCS Line 3227 3244 DCS Line 2010 DCS Line 2010 3211 DCS Line 32 3228 DCS Line 3228 3245 DCS Line 2011 DCS Line 20 3212 DCS Line 3212 3229 DCS Line 3229 3246 DCS Line 2012 DCS Line 2012 3213 DCS Line 3213 3230 DCS Line 3230 3247 DCS Line 2013 DCS Line 2013 3214 DCS Line 3214 3231 DCS Line 3231 3248 DCS Line 2014 DCS Line 2014 3215 DCS Line 3215 3232 DCS Line 3232 3249 DCS Line 2015 DCS Line 2015 3216 DCS Line 3216 3233 DCS Line 3233 3250 DCS Line 2016 DCS Line 2016 3217 DCS Line 3217 3234 DCS Line 3234 32591 DCS Line 3201 DCS Line 3201 3218 DCS Line 3218 3235 DCS Line 3235 3252 DCS Line 3202 DCS Line 3202 3219 DCS Line 3219 3236 DCS Line 3236 3253 DCS Line 4 aial E Jal Mi p 164 Samsung Telecommunications America f Drag and Drop How Do You Add BLFs Enterprise IP Solutions OfficeServ You can add a set of BLFs one at a time by dragging BLFs from the BLF Panel and dropping them into the target group entry in the Group Panel This feature is available with the List View only Change your view option to the List View Select the BLFs to add to another BLF group and them
60. Displays the Memo window to add a memo to the page You can add a memo to each page The memo is saved together when saving the page e Share Screen Refreshes and shares the specified program screen automatically in accordance with the set refresh period e Share File A dialog where you can select a file is displayed If you select a file the program is run Then it refreshes and shares the screen automatically in accordance with the set refresh period If a program that is the same kind of the selected file is already running or you close the program being shared the sharing function quits e Refresh Period Sets the interval with which the screen is refreshed while screen sharing or file sharing is running The refresh period can be set to either one second or three seconds 202 Samsung Telecommunications America Enterprise IP Solutions Office Drawing Toolbar The Drawing toolbar is located at the bottom left of the whiteboard The Drawing toolbar contains the drawing tools with which you can draw a figure share the screen and manage pages etc Whiteboard ge cave Sh Memo Be Screen Sharing Eg File Sharing Refresh ont lo FOOD wk EAE amp ad te oe Button Name Function Straight line Draws a straight line in the currently set line color Free curve Draws a curve in the currently set line color 4l kl Arrow Draws an arrow in the currently set line color E C Rectangle Draw
61. F click right mouse button and select Dial option from the context menu f Pickup When there is a call offering double click the BLF to pickup the call Or select the BLF click right mouse button and select the Pickup option Samsung Telecommunications America 161 Enterprise IP Solutions OfficeServ 162 f Tool Buttons Button Description Station Password Enter the station password FA Refresh DT DS Get the DT DS information from the switch and refresh a1 DT DS BLF group z Refresh Station Get the Station Speed Dial information from the switch p Speed Dials and refresh Station Speed Dials Option Set options of the BLF View Refresh Call State Refresh the Call states of the BLFs of the current group Options If you click the option button this Option dialog appears W Enable the DVDS ALF group C Ltilize the stored OVOS configuration in the BLF database on launching Request station setup information DND Forward Lock j on launching Cancel Enable DT DS BLF Group If you want to download DT DS configurations of your keyset and create it as a BLF group mark this option Load DT DS Configuration from BLF Database Once you download the DT DS configurations from the switch the OfficeServ Communicator information in the BLF database If you don t change the DT DS configuration frequently it can save the loading time to load the DT DS configuration from the BLF dat
62. FAX Block Forward ID Forward ID Giga Bytes Graphical User Interface Interactive Call Automation Internet Massaging Access Protocol 4 Internet Protocol Local Area Network List Block MegaBytes Mailbox Block MClass Block Media Gateway Interface Menu Block Mode Block Messege Mail Transfer Agent Mail User Agent Network Mailbox AMIS Block N o Answer S tation N o Answer T runk Samsung Telecommunications America Enterprise IP Solutions Office 253 Enterprise IP Solutions Office O 254 OCS OSC POP3 PRT PSN PSTN QRY RC RTP SIP SMTP SPK STA STA SVM SVMi SWP TCP IP TS TT TTS TUI UMS Microsoft s Office Communication Server Samsung s OfficeServ Communicator Post Office Protocol 3 Port Block Packet Switch Network Public Subscriber Telephone Network Query BLock R ecord C all or R ecord C onversation Real time Transmission Protocol Session Initiation Protocol Simple Mail transfer Protocol Speak Block Samsung Telecommunications America Station Block Samsung Voice Mail Samsung Voice Mail in skin System Wide Parameters Transmission Control Protocol Internet Protocol T ransfer S tation T ransfer T runk Text To Speech Telephone User Interface Unified Messaging Service Samsung Telecommunications America Enterprise IP Solutions Office VM Voice Message VMS Voice Messaging Service VoIP Voice Over Internet Protocol WAN
63. ID POP UP What is the Outlook CID POP UP The Outlook CID POP UP function allows you to view the Outlook contact information when a call is made to or received from an Outlook contact To use this function Microsoft Office Outlook must be installed on your PC Since each user may use a different method to register contact information a configuration window where the user can define the patterns directly is provided Samsung Telecommunications America 91 Enterprise IP Solutions OfficeServ l Enabling the Outlook CID POP UP OSC Configuration gt Etc gt CID Search To enable the Outlook CID POP UP select the Outlook checkbox in the CID Search section of the Configuration screen Configuration CID Search R Save file path I OS Address Book Path Ea Outlook Mask Contacts Profile Photo Be EasySet ees igeae 192 168 1 110Easyset Ga Suto Login OK Cancel Apply 92 Samsung Telecommunications America Enterprise IP Solutions OfficeServ _ Adding an Outlook Contact Enter the contact information for the contact for which the Outlook CID POP UP will be used Type a question for help Click here to enable Instant Search rar Fle ite 8850n4 gt eee mes Ronan Hn k o SiS onga u 84 Contacts in Personal Folde Clint Eastwood Sting Jeon Clint Woodmack i83 Contacts in MySingle_0907 Samsung Electronics Samsung Electronics Samsung SDS G5 Contacts in MySingle_0
64. ION Samsung Telecommunications America Local Contents icicle 2008 02 26 n meee 2009 02 26 ah Query Start Time Contact Num Play Time 2009 02 26 16 16 07 00 00 14 Audio 2009 02 26 16 15 11 00 00 32 2009 02 26 16 13 24 00 01 36 139 Enterprise IP Solutions Office Schedule You can use the Schedule functions of the OfficeServ Communicator using the Schedule menu f Viewing the Monthly Schedule 1 Click the Schedule icon LH Schedule in the OfficeServ Communicator menu bar or select Schedule Schedule from the system tray menu The following screen is displayed 2 The Monthly Schedule tab is selected by default Today s date is highlighted l Viewing the Daily Schedule 7 Select the Daily Schedule tab in the Schedule screen The following screen is displayed Today s schedules are displayed by hour H Scheie Add ltem 140 Samsung Telecommunications America Enterprise IP Solutions Office i Viewing a Schedule H Schede 2003 03 CG FAI Conference AAA 12 3 4 5 BE i 9 T10 11 T2 a TA l5 16 IF T8 19 20 Z1 Tma o0 w0 01 oo ite 720 60 oto ec 23 24 25 26 27 28 ef 30 31 Massaga latm Add ltem 1 Select the Schedule tab in the Schedule screen The following screen is displayed Today s date is displayed and selected in the calendar You can view the schedules registered for today in chronological order 2 To view the previous or next schedule
65. My Document Apply wallpaper Delete Import mE UIT Filename Type 1192415256_Ni JPG Ol 2009 02 11 1 alyvssachiasd2zud ipg on T3SKB JPG Ol 22s2eebb _SS PG 2009 02 11 1 Chinese people world most T6 15KB JPG O BPG JPG Osa 2O0S O2 11 ts BPG 15 85KB JPG Ol T5_ARAIVALS JPS Of 2009 02 11 1 bale e 9 cu 7 alyssa chiagl JPG Ol 2009 02 11 1 alyssa chiasi JPG 0f 2009 02 11 1 Gl AZjpg alyssachia34z JPG Ol 2009 02 11 or image Size Chinese peop JPG Ol 2009 02 11 1 aes eee FEiFei bmp BMP 2009 02 11 1 i Fullwalls blog JPG Ol 2009 02 11 1 Image Convering Nicole Kidman Sasa sae PORE t et ets nicole kidman EA a EA 4 224 Samsung Telecommunications America Enterprise IP Solutions fu i om uae UF C ays e GIT 1 ro Cl vV The main screen consists of the following four sections e Background Image e Phonebook Image e Screensaver e Ringtone Management i Background Image Tab The lt Background Image gt tab displays a list of the background images saved in the computer and phone Folder Location Click the Browse button Mima The Browse for Folder window is displayed for you to change the currently specified default folder for the background image Browse for Folder gt Samsung OfficeServ Commur A gt Binaries C Config C Contents c DE Ey Log E PhoneData c Icon ff Photo fey Ringtone Wallpaper fs Deere
66. NESS TELEPHONE MANUALS 252 Samsung Telecommunications America Enterprise IP Solutions Office This page is intentionally left blank 8 Samsung Telecommunications America Enterprise IP Solutions Office Chapter 1 Introduction What is the OfficeServ Communicator The OfficeServ Communicator OSC is an integrated client communications application that brings together two devices your Business PC and your Business Telephone This enables subscribers users on the same phone system to communicate via Voice and Video as well as share Information and view Presence Awareness when the OSC is licensed in combination with the OfficeServ Messenger Application We call this Unified Communications The OSC has two Operation Modes Basic and Professional Basic provides three Device Modes SoftPhone UCPhone and DeskPhone These device Modes determine which device the OSC will be working with as your telephone device In SoftPhone Mode the PC Laptop becomes the telephone device In UCPhone Mode the OSC connects with the SMT i Series Phones while in DeskPhone Mode it connects with all other Samsung model phones NOTE NOTE N With the exception is the DS 24D the OSC DeskPhone Mode can connect to all Samsung Business model phones available at the time of this writing The Professional Mode includes all the same functionality as with Basic Mode and adds to it the OfficeServ Messenger functionality The functionality added
67. Officese ra PhoneBook Sync Export Export Reload B Applicable contact B Total Ann Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ann Audrey 010 555 1234 4033 B Applicable contact t Export 4 Select the contacts to export in the list of the PC pane 5 AA A of the contacts to export using the Move button EE You can click the Move All button if you want to export all contacts in the list of the PC pane FA PhoneBook Sync Export Export Reload amp Applicable contact amp Total Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact Export 6 Click the Export button displayed The Export Contacts window is Samsung Telecommunications America 115 Enterprise IP Solutions OfficeServ ra Export Phonebook Sc ioe Export Type EXCEL E part 116 Samsung Telecommunications America l Specify the name and type of file to which the contacts are to be exported Save As Save in B My Documents T F BP mi gt w Amy Music EG My Fictures My Recent SQL Server Management Studio Express Documents C v3Files visual Studio 2005 Desktop hy Documents P My Computer File name e Save astype Excel Filef LS My Network
68. Program Keys screen Name Displays station names in the Program Keys screen When checked if a different trunk is selected while the you are talking on a trunk call this existing trunk call is held automatically When checked if you make a call using a system speed dial the name of the speed dial is displayed When checked if a specific period time is passed when you are talking on a trunk call the call duration is displayed automatically When checked if another trunk call is received while you are talking on a trunk call the OfficeServ Communicator automatically makes that call wait without playing the busy tone to the person who made it When checked the function which displays the caller identification when a call is received is enabled When checked you have to enter the password to change the Announce MEssage AME status When checked trunk calls are automatically answered Samsung Telecommunications America Enterprise IP Solutions OfficeServ Phone Status Tab In the Phone Status tab you can configure the various options related to the system 4 Select the Phone Status tab in the Configuration screen Configuration Call Foward Clear Phone Status W All Calls On Busy On No Answer On Busy OND Forward On No Answer Follow Me Tt Phone Password Change E Absent Message Ed clear Sbsent Msg Edit Cancel Item Option Description Call Forward Clear Disables
69. R ye E EIA stor MALICE gt EPPSRRE ANS SAS LEA HIM EN VERE BOI A ADEA wea HEARE FAN SFH 7S NAME VSS Ue MSA EO BUPA 2710F SRO E AHHA SHRI gt MTS 0 S510 Fie Uae ie tS ASU ena gt URE ODS AM AAG Rer ee ey Ale TS Be Mei uaa gt USHA CSS FSU HID WIS AL e WL Uwe soile GU gt Yau nous Easyset Login Screen OfficeServ Communicator Easyset Regardless of whether you use Easyset you should ask the administrator for more information including whether Easyset is available and the URL For more information on how to use Easyset refer to the OfficeServ EasySet manual This function is supported only in the OfficeServ Communicator Professional mode Moreover this function is not supported in the SCMv2 system for Korea Viewing Recordings Using the View Recordings menu in the menu bar you can view the recordings made while you were talking on the OfficeServ Communicator 7 Click iia in the OfficeServ Communicator menu bar The following screen is displayed B Player Local Contents cele 2003 02 26 n i 2009 02 26 aZ Query Start Time Contact Num Play Time OfficeServ COMMUNICATION Delete 2 Select the period of time during which the recordings you want to view were made and click the Query button 138 Samsung Telecommunications America Enterprise IP Solutions Office 3 To play an entry in the list select it and click the Play button Player OfficeServ COMMUNICAT
70. S AMERICA SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide PRINTED IN USA 05 10 ABOUT THE MANUAL l Purpose This document describes the required specifications and outlines the steps required to successfully install and use the OfficeServ Communicator Document Organization This document laid you to walk the user through the installation steps and use of all the functionality of the OfficeServ Communicator Ri Information on the OfficeServ Communicator User Manual This OfficeServ Communicator User Manual was written based on the products working in Korea and operating in the Professional mode Because the products used overseas and the products in Korea have different functions some of the information provided in this manual may not correspond to the products used overseas Revision History EDITION REMARKS 01 First Edition 02 Updated 03 Updated Samsung Telecommunications America Enterprise IP Solutions Office Conventions amp Safety Concerns The following types of paragraphs contain special information that must be carefully read and thoroughly understood To ensure product safety and proper operation information followed by the following icons should be carefully read before installing or using the product i Symbols WARNING Provides information or instructions that the reader shou
71. S Line 2004 k Pipit FY n 1 i Of myer ae F Dial k 2002 DCS Ling j Di D 2004 DCS Ling Dial Pick Up 2005 DCS Ling Pick Up i 2006 DCS Line New Device 2007 DCS Ling New Device New Speed Dial 2008 DCS Ling New Speed Dial ia L 2009 DCS Ling dit Lam en 2010 DCS Ling p ad Delete Lamp i 2011 DCS Ling Delete Lamp rear 2003 SAMSUN staat Si ie Card View Arrange Lamps By Ay Lamps By p k mange Lamps Dy Ralresh Refresh Only List View is available if there are more than 100 devices in a BLF group f Arrange BLFs You can arrange BLFs by extension number or by name Click right mouse button on the BLF Panel then you can choose Number or Name from the sub menu of Arrange Lamps By Samsung Telecommunications America 159 Enterprise IP Solutions Office The current option appears as checked Dial Pick Up New Device New Speed Dial Edit Lamp Delete Lamp List View amps Oe w Number Mame i Refresh BLFs If you want to refresh the status of a BLF select the BLF click right mouse button and select Refresh option The selected BLF s device status station setup information and call state is refreshed If you select Refresh option without selecting any BLF all the BLFs of current BLF group are refreshed When you are trying to refresh the whole group this warning message comes up OfficeServ Communicator The call states hawe been refreshed Do you want to refr
72. Serv Communicator users to easily monitor the status of individual ports Allows the user to Connect or Disconnect to from the DDE Server Slecting Connect to DDE opens the DDE Server Configuration Window This is only available in OSC Professional Insrtalation Mode From here the user can select their current Status Online Away Busy Conference Lunch DND and Appear Offline Displays the Copyright and Version information of the OfficeServ Communicator Opens a searchable User Manual NOTE This searchable User Manual was not written specifically for the US market It may contain references to items not available in the US and may not have all items currently being offered in the US Logs the user In Out of the OfficeServ Communicator Logs the user out of the OSC closes the UC Main Control and exits the application 54 BLF function is supported by OfficeServ Communicator V1 1 0 12 or later version Enterprise IP Solutions Office Samsung Telecommunications America Enterprise IP Solutions OfficeServ Configuring the OfficeServ Communicator Options The OSC Configuration contains all the user defined parameters and settings to required to have the OSC connect with the System and various other Servers In the the next few pages we will discuss those parameters and settings and the Tabs in the Configuration wheer you can find them First we need to open the OSC Configuration 1 Click the Configuration icon in eit
73. Update Server IP 105 52 21 41 Device Station ID is the SoftPhone Extension number assigned licensed in the OfficeServ 7000 MP for this user Password is the Station password this is not to be confused with the Mailbox password The Station password is set in MMC 101 Computer IP is the IP address of the Local PC Drop Down allows you to select one IP address form a list of IP addresses if multiple NIC cards are enabled System IP is the IP address of the OfficeServ 7000 series MP system Port default is 6000 Messenger ID is the user s Messenger ID usually name osm com Password is the user s Messenger password This is assigned when the ID is created Server IP is the IP address of the OfficeServ Messenger Server Server Port default is 5070 Client Port default is 5070 Update Server IP is the IP address of the server containing the OfficeServ Communicator updates 3 Once all settings have been entered there are two options 1 If only using one Device Mode or you have applied all configurations settings press OK to Save Exit the Configuration and login 2 If needing to configure another device Mode press Apply and then select the next Device Mode to configure Device Mode Settings a Most users will use only one Device Mode In some cases they will use two when they have both a Desk phone and a SoftPhone requirement 34 Samsung Telecommunications America Enterprise IP Solutions Office
74. Wide Area Network WEBDAV WEB based Distributed Authoring and Versioning WWW World Wide Web Samsung Telecommunications America 255 Enterprise IP Solutions OfficeSc This page is intentionally left blank 256 Samsung Telecommunications America Samsung Telecommunications America 257
75. ab in the Configuration screen Configuration CID Search R Save file path Ea OSC Address Book Path u MutLoak Mask Contacts Profile Photo Bh EasySet Se Sige 192 168 1 11WEasyset m Auto Login OK Cancel Apply Location of the Left Displays the Main Bar at the left of the screen Main Bar Right Displays the Main Bar at the right of the screen CID Search OSC Address Book Searches the OSC s Internal PhoneBook Contacts based on the incoming CID received Outlook Mask Sets the mask variable used to match incomming CID against stored contact phone numbers Outlook Conta ts Searches Microsoft Outlook Contacts based on the incoming CID received LDAP Searches the LDAP based on the incoming CID received Save file path Path Sets the path to a location used by the OSC to save files when it receives a file or captures screens for a video call Avatar Set the avatar to be shown to the opposite party during a video call if user s Camera is off or when in a chat session Easyset Enter the Easyset server URL Also if you wish to not have to login into Easyset and use the Station ID and Password as set in the Login Info tab as your login credentials for Easy set place a check in the check box for Auto Login Samsung Telecommunications America 67 Enterprise IP Solutions OfficeServ Dialing Rule Tab In the Dialing Rule tab you can modify the PC dialing rules as set in Control Panel 9 S
76. abase when launching the BLF View Mark this option to use the stored DT DS configurations Otherwise OfficeServ Communicator DT DS configurations every time it launches its BLF View Samsung Telecommunications America Enterprise IP Solutions Office Request Station Setup Information on Launching If you want to know the station setup information that is DND Call Forward Station Programmed Message and etc of all devices when launching BLF View mark this option Note that it takes time If you don t mark this option the BLF View reflects the changes after it starts You can get the station setup information using Refresh option any time while the BLF is open If you are connected to the OfficeServ System MCP 4 60 or later you can get the station names when you request station setup information Those BLFs which have not been assigned their names by user will be shown with these station names from the system f Find BLF You can find a BLF by the telephone number the name or the note Select the finding option enter the keyword and click Find button The matched BLF will be highlighted Te Ga A 0 TelNo Name C Note SAMSUNG Total Station 2001 2002 2004 2005 2006 Total Trunk DCS Line 2001 DCS Line 2002 DES Line 2004 DCS Line 2005 DES Line 2006 DIDS Speed Bae Groupi test 2007 2008 DCS Line 2007 DCS Line 2008 SAMSUNG LEE AILABLE AM Fw D All 805456756 M 1 1229 OFF Mihi Samsung Telecommuni
77. acters when the pattern is analyzed However one of the other letters matches a digit of the phone number of a received call in the same position that digit is regarded as a phone number Outlook Mask ea SEE va abet seth WADE DENCE Ce Mee E wan EI waan ALR ata CoS EEE e080 EE S050 ENE seth sich CHMI KKK MEK EMNI seeks pee HE CEM KHH KKHH HAN K MME HEN CKI KAX KKK HAN KKKH MM NER HEN KAKAK KERKE HAN K MMMM HEN CKI KAK KKK HEN CKI EMER Te ee Cancel When the mask shown above is entered the Outlook contacts with the phone number format 010 222 3333 can be searched Samsung Telecommunications America 95 Enterprise IP Solutions OfficeServ Drag amp Drop Call Message Function This section describes the Drag amp Drop Call Message function of the OfficeServ Communicator l Drag amp Drop Call Function If you drag and drop a phone number from the Call History Message Window Phonebook Buddylist or Organization Chart to the main window it is displayed on the main window and then you can make a call to it Also you can use this function for transferrering the connected call to the selected phone number F5 Information Box 4 nev Name Phone Number Connect Time Call Duration W Sting Wood 2009 09 11 16 36 17 W Unknown 3236 2009 09 11 16 36 07 w Unknown 2019 2009 09 11 16 35 49 W Sting Woodmack 3240 2009 09 11 16 34 26 00 00 03 Outgoing Calls LU Delete Del
78. ager service is set to Disabled 2 Ifthe Remote Access Connection Manager service is set to Started you must change the start type of the service to Disabled and then restart your computer to actually apply the changes Samsung Telecommunications America Q6 A6 Q7 A7 Enterprise IP Solutions Office 3 Check whether the Link IP and Link Pork are set correctly in the Connection tab of the Configuration screen When logging in to the system in SoftPhone mode a connection error message is displayed on the main screen When the SoftPhone connection information is set incorrectly or the system does not operate you cannot log in to the system Check the following items 1 Check whether the system IP address and system port are set correctly in the Connection tab of the Configuration screen 2 Check the network connection status 3 Consult your system administrator about the error message displayed on the main screen When logging in to the system in UC Phone mode the message Connecting UC Phone is displayed on the main screen If the message continues to be displayed for more than 30 seconds select the Logout or exit menu to cancel the login and then check the following items 1 Check the UC phone operation status If the UC phone is set to busy you cannot log in to the system and the related warning window is displayed 2 When logging to the system while the UC phone is in Idle mode if the
79. aker click the Apply button at the bottom right of the Configuration screen Check the sound playback status by clicking the Test buttons in the Volume Settings section to the right of the tab Samsung Telecommunications America 251 Enterprise IP Solutions Office iB B R EV f j O N S used throughout this and other Samsung Business Telephone manuals A AGI AMIS ANI ANN AOM AS AT BCS BLF BS BT BYE CID COP CPE CRS DAL DB db DND DOW DS DT DTL Auto Attendant Authentication Authorization and Accounting Application Graphical Interface Audio Messaging Interchange Specification Automatic Number Indentification Announcement Block Add on Modual A ll Forward S tation technically A nything other than Busy or No answer S tation A ll Forward T runk technically A nything other than Busy or No answer T runk Audiotext Librarian Block Business Communications Systems Busy Lamp Field B usy S tation B usy T runk Bye Block Caller ID Caller Options Processor Customer Provided Equipment Call Routing Solution Dial Block Database decibles Do Not Disturb Day of Week Direct S tation Direct T runk Document Librarian Block Samsung Telecommunications America 252 ECL EM EMG EXT FAX FID FWDID GB GUI ICA IMAP4 LAN LST MB MBX MCL MGI MNU MOD MSG MTA MUA NMX NS NT EClass Block E mail Message E mail Gateway Extenstion Block
80. alling NOTE not all calls are delivered with CID Samsung Telecommunications America 245 Enterprise IP Solutions OfficeServ Video Call Provides the Inter Station Video Call function when the call mode of the OSC is set to the Video mode Allows you to view the list of Call amp Video Call Recordings and play them This function is not supported when the user environment of the OfficeServ Communicator is set to the DeskPhone mode 246 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Intercom Calls Making an intercom call means that the OfficeServ SoftPhone user who is connected to the phone system at the user s office makes a call to another internal OfficeServ SoftPhone or keyphone user Telephone System External Calls Making an external call means that the user makes a call to outside places e g home or answers a call from outside places by using the OfficeServ SoftPhone or keyphone directly connected to the PBX of the central office Outside as Trunk Line Inside Telephone System Samsung Telecommunications America 247 Enterprise IP Solutions Office 248 Q amp A Q1 A1 Q2 Q3 A3 Q4 A4 Q5 A5 During installation the message Unsupported OS Version is displayed The OSC runs on Windows XP SP2 or later Therefore if your operating system is Windows XP SP1 or earlier the OSC cannot be installed In this ca
81. and then start sharing the file screen Use the button to select a file Use the pal button to share the file screen To end the sharing use the button Add Page Adds a page You can add up to 100 pages ey Delete Deletes a page Page Color The left button sets the line color The right button sets the fill color If you double click on a Color button the Color window where you can set the line color or fill color is displayed Samsung Telecommunications America Enterprise IP Solutions Office f Page Bar The page bar is located to the right of the whiteboard and below the toolbar The page bar contains the buttons you can use to navigate pages Whiteboard ge cave Memo Be Screen Sharing Eg File Sharing Refresh 22g O e8 Iho 0004tik f Button Name Function E Scroll Scrolls the page list downward Down Scroll Up Scrolls the page list upward e Page The same number of buttons as the number of added Buttons pages is displayed If you click a page button the selected page is displayed on the drawing canvas l i Scrol up Samsung Telecommunications America 205 Enterprise IP Solutions Office l Drawing Canvas The drawing area that displays the figures added by you and other users is located below the toolbar Whiteboard fe cave B Memo Be Screen Sharing Eg File Sharing Refresh g p Er O D Ea ce aac si Sh 206 Samsung Telecommunications America
82. as shown in the figure below FA Information Box Name Name Home 1 Home 2 Company Mobile 1 Extension Ahn Audrey 3238 Kim Sting 3227 Add Group A Delete Item Delete Group Samsung Telecommunications America 98 Enterprise IP Solutions Cc e Cary Adding a Contact You can add a contact to the phonebook You can register the home phone cell phone or office phone numbers for a contact You can also register the personal information such as fax number email address and company name etc 1 In the Phonebook screen click the button 2 Enter the information on the user whose contact you want to add x Find Pic Home Home 2 Business Mobile v v v v v a v Extension Cancel wn aj D Business Field is added From OfficeServ Version V1 1 0 12 Business Field is added this field can be used in order to describe the business role of this contact Samsung Telecommunications America 99 Enterprise IP Solutions OfficeSe 3 The contact information entered is displayed in the list FA Information Box CC o Name Home 1 Home 2 Company Mobilel Extension Ahn Audrey Kim Sting F Add Group Delete Item Delete Group 100 Samsung Telecommunications America Enterprise IP Solutions OfficeServ l Adding a Contact Group You can create a contact group where you can add contacts later 1 click the EEE button Add Group Input add group name Sam
83. ase in the Phone Number Format Setting window you have to set the mask xxx xxxx that matches 7 digits and then click the OK button Click the OK or Apply button to apply the changed settings If you have changed the DDE program the following message box is displayed OfficeServy Communicator fx DDE program have been changed Would you like to initialize Samsung Telecommunications America Enterprise IP Solutions Office Chapter 4 Getting Started Making A Call Before Making a Call This section describes the functions used for making calls For information on each function refer to each function description section Category Intercom Call External Call Functions Making an Intercom Call Making an External call Busy Station Callback Redial Camp On Busy CO line Callback Connecting to an Operator Redialing a CO line Parking Orbit Saving Phone Numbers Making a Call to the Saved Phone Number Dialing the Most Recently Called Number Making a call using the Recent Call Log Making a call using a system speed dial number Making a call using Personal directory dial number Making a Call Using a Directory Name Samsung Telecommunications America 73 Enterprise IP Solutions OfficeSe f Making Calls This section describes the functions for making calls using OfficeServ SoftPhone This user guide describes how to make a call in the Enbloc mode by using
84. atus indication to all contacts on the OfficeServ Messenger server Default PhoneBook Allows access to the Phonebook menu Default Call Log Allows access to the Call History menu Default Messages Allows access to the Messages menu Default Schedule Allows access to the Schedule menu View Recordings Allows access to the View Recordings menu Y NOTE 7 Customized menus are only available when the UC Main Control is in Full View Function buttons Video Window Opens the video window Video calls can be made between users registered on the same system Conference Allows access to the Voice Conference function Option Menu Allows the Option menu to be used during a call e Memo Opens a memo window allowing you to type some notes or comments that will be saved with the call reference in the Call Log e SMS Opens the SMS window so you can send a text message to another subscriber e Start Recording Starts the OSC recorder allowing to you to record the current conversation e Start Video Recording Starts the OSC video recorder allowing to you to record a video session between you and another user on the same system Hold button Allows a current call to be held temporarily Program Key Displays the programable keys currently assigned Soft Key Allows access to the Soft keys available while talking on the phone of logged into VM Show Hide Call List button Shows or hides the
85. ca 21 Enterprise IP Solutions OfficeServ To check whether the update server operates normally follow the steps below 1 In Internet Explorer enter http 165 213 89 106 OSCUpdate OSCVersionlnfo txt in the Address box The following answer will be received E http localhost OSCU pdate OSCVersionInfo txt Microsoft Internet Explorer File Edit View Favorites Tools Help Q pack amp ix a A Ka Search 5 2 Favorites A Lud 3 Address E http 165 213 89 106 05CUpdate OSCYersionInfo txt vE ao ink YersionInfo Yersion 1 0 0 3 UAL http 165 213 89 106 0SCUpdate Samsung OfficeServ Communicator Patch_ 1004_20090225_Site exe Trusted sites 2 Enter the URL parameter value in the Address box to check whether the update file can be downloaded 3 If the File Download window is displayed click Save to check whether the update file can be downloaded and saved normally File Download Security Warning Do you want to ruin or save this file Name Communicator Patch V i004 20090225 Site exe Type Application 6 25 MB Fron localhost Aur Save Cancel While files from the Internet can be usetul this file type can potentially harm your computer IF you do not trust the source do not run or save this software What s the risk Configuring the OSCAutoUpdate Environment After installing the OSC if the update server is changed or you need to change the file do
86. cations America 163 Enterprise IP Solutions OfficeSe BLF Drag amp Drop Services From OSC version 1 1 0 11 you can drag a connected call from the Call Control View and drop it into a BLF of the BLF View and drag BLFs from one group to another Item Purpose Dragging a connected call in the Transfer the connected call Blind Transfer Call Control View to BLF View CTRL Drag to Call Control View Transfers the connected call to this contact Consultation Transfer Dragging BLFs from one BLF group Add dragged BLFs to the target BLF group to another i Drag and Drop How Do You Transfer a Call to a BLF You can perform a blind transfer for a connected call by dragging it from the Call Control View and drop it into an idle BLF The cursor will show Blind Transfer If you drag and drop a connected call with the CTRL key pressed a consultation transfer is established The cursor will show Consultation Transfer COMMUHIGATOR Er a 3204 11Dec 2012 10 47 ye 3204 OfficeSery Communicator Lo fl as To he TelNo Name Note SAMSUNG Co Findo Total Station E 2001 DCS Line 2001 2203 DCS Line 3203 3220 DCSLine 3220 2237 DCS Line Total Trunk 2002 DCS Line 2002 amp F 3204 DCS Line 3204 B221 DCS Line 3271 3238 DCS Line DIDS 2004 DCS Line 2004 3205 DCSLine3205 3222 DCS Line 3222 3239 DCS Line Speed DYS DCS Line 2005 3206 DCS Line 3206 3223 DCS Line 3223 3240 DCS Line Groupi 2006
87. cator shortcut icon on the Windows Desktop which was created when you were installing the OfficeServ Communicator program or click Start Programs gt Samsung Electronics gt OfficeServ Communicator gt Samsung OfficeServ Communicator 2 When you run the OfficeServ Communicator for the first time after installation the Login Information screen opens so you can configure the login information for the device Mode you selected during the installation Configuring the OfficeServ Communicator Login Information EN You must enter the correct OfficeServ Communicator login information to run the OfficeServ Communicator normally Samsung Telecommunications America 31 32 Enterprise IP Solutions OfficeServ Device Mode UCPhone Configuration F Device 2 Messenger Station ID ID Password Password zz Login Info e Computer IP Auto Manual e Server IP Se Server Port 5070 Phone IP Auto amp Manual Client Port 5070 Update Server IP 105 52 21 41 Device Station ID is the OfficeServ SMT i52xx Series Extension number that will be tied to this UCPhone connection Password is the Station password this is not to be confused with the Mailbox password The Station password is set in MMC 101 Computer IP is the IP address of the PC where the softare is being installed and configured Select Auto and it will populate the field with the current IP address of the PC Auto Manual D
88. ck the Delete button in the lt Schedule Details gt window to delete the selected schedule The lt Schedule Deletion Confirmation gt window is displayed to ask you whether to delete the selected schedule Click Yes to delete the selected schedule Schedule Delete A Delete selected schedule 144 Samsung Telecommunications America Enterprise IP Solutions Cc e Cary i Synchronizing the Data 1 Click the Synchronize Data button MESSEN at the bottom of the Schedule screen The following window is displayed Sync Screen Outlook Outlook Search Period Search Period a E Search a i W Search t Outlook Auta S nc The lt Synchronization gt window consists of the following tab e UC lt gt Outlook 2 Set a period and click the View button 7 The schedules are displayed in two lists To set a period click the Set Start Date Set End Date Ea button The lt Calendar gt window is displayed as shown in the figure below so that you can select a date September 2009 r E E 14 15 16 17 0 21 22 23 24 52 2 28 29 30 To display all schedules of the entire period select the All checkbox all and then click the View button Samsung Telecommunications America 145 Enterprise IP Solutions Office 3 If you select an entry in the list in the lt Outlook gt pane and click the Move to PC button i the selected entry is saved to your computer and is displayed
89. click the Previous or Next button respectively 3 To modify the current schedule click the Modify button MBLMEEUEME The lt Modify Schedule gt window is displayed You can modify the information for the schedule 4 To delete the current schedule click the Delete button Ee The lt Schedule Deletion Confirmation gt window is displayed to ask you whether to delete the selected schedule Click Yes to delete the selected schedule Schedule Delete A Delete selected schedule Samsung Telecommunications America 141 Enterprise IP Solutions 142 Adding a Schedule 1 Click the Add Schedule button in the Schedule screen The following screen is displayed a Sew Schedule Title Start Date End Date Repeat Alarm Type Message Conference 444 3 af2009 w 12 00 00 AM a 3r 3 6 2009 1 00 00 4 Change Color All Day Mo Repeat 15Min Before Meeting Cancel The Add New Schedule window consists of the following items Title e Start date and time e End date and time e Color option e All Day option e Repetition option e Alarm time e Schedule type e Description 2 Click the Save button to save the new schedule in your computer Click the Cancel button to close the window without saving the new schedule Samsung Telecommunications America Enterprise IP Solutions OfficeSe i Viewing a Schedule 7 While the lt Monthly Schedule gt tab
90. deo Window displays both your video stream as well as the video stream of the user you are speaking with Both users MUST be using either Communicator in Video mode or an SMT i5243 phone with an optional USB Video camera installed Both users MUST be on the same system y The Video screen is displayed when you click the button during a video call or is displayed automatically when you make or receive a video call To close the Video screen click the button located at the top right My Video Contact Video Send stop Take a PIC Record Start Video Call Function To use the Video Call function the call mode must be set to Video Mode For more information on the call mode refer to the Video Tab section of the Configuring the OfficeServ Communicator Options section Picture In Picture PIP EN The PIP screen refers to a small screen displayed on top of the Video screen during a video call The large screen displayed during a call shows the scenes being received from the opposite party The small screen displayed on top of the large screen shows the scenes being sent to the opposite party O Contact Video Take a PI Record Start Samsung Telecommunications America 47 48 f Program Key Window The Program Key Window displays various functions provided by the system as shortcut buttons These buttons were assigned to a user by a system administrator A function can be run by clicking the corresponding button
91. ding of the file has completed To delete a file from the list of the Send Files window click the Delete button ea To delete all files from the list of the Send Files window click Reset 8 Sending Files If the files you want to send are listed in the list of the Send Files window click the Start Sending button Once sending has started you can no longer add or delete files To cancel sending the files click the Cancel button File Send File name Status wait ComMDocumen Wait ComyDocumen 4 File 2 Folder 0 Total Size 34kb status Transfer Rate 0 00kb Elapsed Time 00 00 Remain Time 00 00 Auto clase after file transfer completed Samsung Telecommunications America 197 Enterprise IP Solutions Receiving Files When your buddy has started sending files a message asking you whether to receive the files your buddy sent is displayed in the Chat Conversations box a Chat 3715 3215 joins in the conference 3215 atempis a file taneier Do you accept it If you click the Accept link in the message displayed in the Chat Conversations box the Receive Files window is displayed Ue File Recleve Fie mame Sareung CfficeSery Oa Wat In contrast to the Send Files window in the Receive Files File Folder Total Size 25 window you can only change the saving path and start or Bs Save Folder EWS cancel receiving the files When the Receive Files window is Tz displayed specify the
92. dow while CONFERENCE ge Calling Memu x ExE SECR MSG 2 Click Mute again or select mute off from the Soft Menu window to disable the mute function COMFEREMCE e 84 Samsung Telecommunications America Enterprise IP Solutions OfficeServ _ Conference Call This function allows up to five persons stations or trunks to participate in a conference call You can initiate a conference call and invite up to other four persons to it Click the Conference button in the standby state Alternately click W Dispatch Cont the Open Audio Conference button in the menu bar D Audio Conference Enter the phone number to invite to the conference in an input field and check the Select checkbox next to it Marketing e If there is a registered group this can be selected Click the Start Audio Conference button to make calls to the specified persons 4 Begin and continue the conference when they are connected Samsung Telecommunications America 85 Enterprise IP Solutions OfficeSe Audio Conference 5 To disconnect the connection for one person during the conference click the Disconnect button next to the input field where his phone number is entered Audio Conference To invite another additional person during the conference enter his phone number in an empty input field and click the Request button next to it e When the phone of the invited party rings t
93. e FA Address Cancel 1 Profile Name Extension Department Job Position You can change these items in the OfficeServ Messenger Server Administrator screen Standard users can only view these items Chat Name View or change your chat name that is displayed in the Buddy List screen a buddy entry or Chat window Email Enter your email address Contact when absent Enter the contact you want to use when you are not online 2 Set absence time If there is no keyboard or mouse input for the specified period of time the messenger status is changed to Absent 3 Absence message Enter the message you want to display to your buddies when you are not online Samsung Telecommunications America 171 Enterprise IP Solutions OfficeSe i Selecting a Tab The main screen contains four tabs used to display all buddies recent buddies buddies that belong to Favorite Group 1 and buddies that belong to Favorite Group 2 Select the tab that contains a list of the buddies you want to view E Messenger Contacts 3211 Nick amp fF e Sales Group 0 7 Ea Default 2 2 Add Group Add Contact Delete 172 Samsung Telecommunications America Enterprise IP Solutions Office i Content of the Tabs The main screen contains the following four tabs All Tab Displays all of your buddies you registered to chat with Initially only groups are displayed in the tab If you click a group the buddies
94. e a call This user guide mainly describes cases where the dial mode is Enbloc For details on the dial mode refer to System Config tab of OfficeServ SoftPhone Option Settings Samsung Telecommunications America 15 Enterprise IP Solutions Office f Making a Call from the Recent Call History You can make a call from your recent call history B CallLog 1 Click the Call button in the standby state Connect Time fi 2009 02 25 19 43 36 2009 02 25 19 41 04 2009 02 25 19 34 49 ee ae 2 The phone numbers of the recently received or sent calls are 2009 02 25 13 30 01 2003 02 25 19 29 39 messan displayed sequentially starting from the most recent All Calls 2009 02 25 19 27 56 2009 02 25 19 27 16 2009 02 25 19 26 36 2009 02 25 19 26 23 2009 02 25 18 27 09 2009 02 25 18 15 56 2009 02 25 18 15 14 00 00 12 3 To make a call select a history entry and click the Make Call button or right click on it and click Make Call from the menu displayed Making a Call from a Call List NOTE Ai For more information on how to make a call from the Recent Call List Dialed Call List Received Call List refer to the Call History section of the Menu Functions chapter Saving a Phone Number To save a phone number from the recent call history select a history entry and click the Save Number button 76 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Answe
95. e recently You cannot change or delete the listed entries Er Messenger Contacts 3211 Nick amp Fa F E Recent t 3202 Online t 3201 Online t 3204 Offline Samsung Telecommunications America 177 Enterprise IP Solutions Office Favorite Group 1 and Favorite Group 2 Tabs You can register a group displayed in the All tab that you use frequently as Favorite Group 1 or Favorite Group 2 Each of the Favorite Group 1 and Favorite Group 2 tabs displays a list of the users that belong to the corresponding group E Messenger Contacts 3211 Nick amp Fo m EB Favorite 1 t 3201 Online t 2202 Online 178 Samsung Telecommunications America Enterprise IP Solutions OfficeSc Managing Your Buddies You can register the users you contact frequently to a group in the OfficeServ Communicator Buddy List Viewing Your Buddies You can view all of your buddies in the All tab of the Buddy List window E Messenger Contacts 3211 Nick gf Bm a Sales Group 1 3 H Default 2 2 t O 3201 Marketting test2 3201 Online t O 3202 Marketting test2 3202 Online Add Group Add Contact Delete Delete All The All tab displays the groups you created and the users that belong to each group For a buddy entry his phone status and messenger status are displayed as icons His chat name and messenger status are displayed as text on the right of those icons Samsung Telecommunications America
96. e status bar After receiving a new message from him the time that it the last message is received is displayed 189 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Inviting a Buddy While chatting you can invite other users to the chat Only the master of the conference can invite users 1 If you want to invite a chat buddy click the Add Member button in the toolbar of the Chatting window 2 If you click the Add Member button the Add Member window where you can invite other users is displayed as shown in the figure below Select the criteria you want to use for searching enter text you want to search for and click the Search button 3 A list of the users that match the condition you specified is displayed The users that cannot be invited to a conference because they are in the offline or DND status are not included in the search results 4 Select a user you want to invite and click the OK button The selected user is invited to the conference 9 add Member Heme 190 Samsung Telecommunications America Enterprise IP Solutions OfficeSc l Saving Chat Conversations You can save the conversations you made with your chat buddy as a file in your computer To save the chat conversations click the Save Chat Conversations button 3 Chat 3239 3236 MNick says Hello Kim 3239 says Hi The chating message was saved Last message received at 02 27 200
97. e v Si gt E TX32 re adfactry dll My Recent C bdeinst ini Documents 98 doxlib dll am 98 DUNZIP32 DLL 9 DZIP32 DLL Desktop GMBEL cfg a GM6Einstaller exe Wt om news rtf 2 gm6532 dl ii Desens gmetp32 dl Ci My Computer File name gmw6 exe wt My Network Files of type i Samsung Telecommunications America TEST lS gmhtm dll 28 GMNU32 DLL 2 GmPicnd dil E gmps32 dll af GMOSW exe S gmre32 dll 2 gmss 32 dl E gmstr dll A GMTB32 DLL E gmxml dll E4 Goldmine chm S Inetwh32 dll E license txt iW README htm a Redemption dll 6 sfxbe321 dl S sfxbe 322 dl S sfxbe 323 dl A sfxbe 324 dl Wiiisfxfe32 exe A SSCE5232 dl 71 Enterprise IP Solutions OfficeServ 72 C You can set phone number formats by clicking the Change button next to the DDE Program Mask field An x denotes a digit P Phone Number Formatting 3 digits K 4 digits B digits 6 digits T digits a digits 9 digits 10 digits 11 digits 12 digits 13 digits 14 digits For example assume that a digit phone number is saved in the xxx xxxx format in the Goldmine program But since the OSC program transmits a CID in the xxxxxxx format when it transmits a phone number to the Goldmine program it must transmit it after changing it to the xxx xxxx format so that the Goldmine can display the user information Therefore in this c
98. eck box in the middle of the Installation Wizard screen before selecting Finish Instruction The OfficeServ Communicator installation Wizard has been completed Before continuing onto the configuration close all open programs and REBOOT THE PC NOW so that all changes made by the installation may take effect 30 Samsung Telecommunications America Enterprise IP Solutions Office Configuring the Initial OfficeServ Communicator Settings This section describes how to configure the login information when you use the OfficeServ Communicator for the first time after installation Information required e Before configuring the OfficeServ Communicator access to certain information may be required Station Device ID amp Password PC IP address IP Phone s IP address Link Server IP Address MP System IP Address Messenger Server IP Address Messenger ID amp Password IP Address of the Auto Update Server Contact your onsite System Administrator if you are not aware of any of the above information The onsite system Administrator should have been given that information during server installation Configuring the Initial OfficeServ Communicator Settings When you run the OfficeServ Communicator for the first time after installation you must first configure the login information to use the various functions provided by the OfficeServ Communicator To Begin 7 Double click on the Samsung OfficeServ Communi
99. ed to log in to the messenger server check the connection information used to connect to the messenger server In Professional mode if the Buddy List function is being used check the operation status of the messenger server When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 12 DND YES When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 23 FORWARD YES When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 50 PGM MSG YES No member is assigned to the page area At least one member must be assigned to a page area of the system Program 604 605 When the receiver is not picked up You must pick up the receiver before making an announcement When the SVMi card is not installed Install the SVMi card in the system and then perform the function again Select Main Bar from the system tray menu When you can hear only sound without video Select Configuration gt Video tab Check whether the Video Mode checkbox is selected Check whether a video camera is installed in your computer Moreover select Configuration gt Video tab Then check whether the camera information is set correctly Samsung Telecommunications America Enterprise IP Solutions OfficeServ ANNEX Speaker and Microphone Setting System Setting Users of OfficeServ SoftPhone can make or answer calls
100. eeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeseneenneseeees 13 Installing the Web Cam Driver stacscsssescvciaszeccis c tcctessesesesviaianesstess shcackc cs Geupaneeinatentacateostieesetasitvaistanseetenteess 14 For UCPhone Operation The OSC is connecting to an SMT i Series Phone ssseneesssessssssssssereeessssssss 14 1 Checking Whether the LAN Cards Are Running Normally cccccccccccccccssssesseeeeceecceeeeceeeeeeeaaaenses 14 2 Checking Whether the UC Phone Is Running Normally ccccccccccceceeceeessesseeececeeeceeceeeeeeenseeeses 15 VST Nossa aerate E E E AEE E EE E cadet oweat tases 16 Installing the Update Server and Configuring ENVirOnMent ccccccccccccccccessssseeeeeeccceeeeeeeeeeeeaaaaaeeeeeeeeess 17 Configuring the OSCAutoUpdate Environment ccssessssssseeeccccececccceeeeseseeseeeeeeccceseeseaaaaaseseeeeceeeeeeeeees 22 installing the Sofware sasscnsseccscssseatscecesds ence tedeeeteaeteedeeeaeseese42sencndedeawtbeetoedbeteeeees lt 22senendedeawdbeetbewtbebelseessd2eenenueees 23 Configuring the Initial OfficeServ Communicator Settings cc ccccsssssssceeeccccceeeeeeeseeaseeeeeeeeeeeeeeeeeeeeaaas 31 D vic Mod We 2 5 c p eee eee eee nena eee nee ese neereeee ir air ainin ina eeeeee eee eee eer i eini 32 Device Mode DeSkPNONG cccssssssssssssssssssssssssssssccecceeeeesssssssssssssssssssssceeceeeeeessssssssssssssssssssseeeeeeeees 33
101. elect Run 18 of setup_communicator exe from 192 1 C Eg el man setup communicator exe From 192 168 1110 Estimated time left 1 min 36 sec 10 8MB of 60 7MB copied Download to Temporary Folder Transfer rate 519K B Sec Cancel Samsung Telecommunications America 23 Enterprise IP Solutions OfficeServ internet Explorer Security Warning The publisher could not be verified Are you sure you want to run this software Name setup communicator exe Publisher Unknown Publisher should only run software From publishers you trust How can I decide what x This file does not have a valid digital signature that verifies its publisher You software bo run Select Run to install The Install Wizard should open automatically after running the setup The Samsung OfficeServ Communicator Setup screen is displayed as shown in the figure below Samsung Officesery Communicator InstallShield Wizard Welcome to the InstallShield Wizard for Samsung OfficeSery Communicator The InstallShield Wizard will install 5 amsung OfficeSery Communicator on your computer To continue click Next Select Next 24 Samsung Telecommunications America Enterprise IP Solutions OfficeServ The License Agreement screen is displayed After reading through the agreement select the I accept the terms of the license agreement option Samsung Officesery Communicator InstallShield Wizard License Ag
102. elect the Dialing Rule tab in the Configuration screen O Configuration t Dialing Position Country Region Area Code Dialing Rude Access Code for Local Calls Access Code for Long Distance Cats Canrier Code for Long Distance Calls Carrier Code for International Calis ption Descriptio Dialing Position Country Region Select the country to pull the dial plan from Enter your local Area Code Dialing Rule Access Code for Enter the code required by the System for making a Local call Local Calls Access Code for Enter the code required by the System for making a Long Long Distance Calls Distance call Carrier Code for Enter the code required by the Carrier for making Long Distance Long Distance Calls calls Carrier Code for Enter the code required by the Carrier for making International International Calls calls 68 Samsung Telecommunications America Enterprise IP Solutions OfficeServ HotKey Tab In the HotKey tab you can assign HotKeys to functionality you may want easy asscess to 214 207 2632 10 Select the HotKey tab in the Configuration screen Configuration shortcut key allows you to perform a frequently used function by pressing the keys assigned to it To delete an assigned shortcut key select the function to which it is assigned and click the Delete button Action Buttons Hotkeys C Action Open UC Plain Window Hide UC Main Window Exit E HotKey Call Ctrl Shift Alt
103. elf Then the OSCAutoUpdate downloads and installs a patch file and then runs the OSC automatically Below is the procedure for configuring the update server 1 Click Control Panel gt Administrative Tools gt Internet Information Services Select Web Sites gt Default Web Site 2 Right click on the default web site and select New gt Virtual Directory from the menu displayed The Virtual Directory Creation Wizard is displayed as shown in the figure below Click Next Virtual Directory Creation Wizard Welcome to the Virtual Directory Creation Wizard This wizard will help pou create a new Virtual Directory on this Web site Click Next to continue Samsung Telecommunications America 17 18 Enterprise IP Solutions OfficeServ 3 Enter OSCUpdate as an alias for your virtual directory then Click Next Virtual Directory Creation Wizard Virtual Directory Alias Tou must give the virtual directory a short name or alias for quick reference Type the alas you want to use bo gain access to thie Web virtual directory Use the same naming conventions that you would for naming 4 directory Alias O5CUpdate lt Back Cancel 4 Click Browse and select the folder you want to connect to the OSCUpdate virtual directory Click Next Virtual Directory Creation Wizard Web Site Content Directory Where is the content you want to publish on the Web site Enter the path to the directory that
104. ering the name to find click the P button or press the Enter key without leaving the input box All matched contacts are listed in the Phonebook screen Samsung Telecommunications America 107 Enterprise IP Solutions OfficeSe f Synchronizing Contacts You can synchronize the contacts contained in the phonebook of your OfficeServ Communicator with an external program such as Microsoft Outlook Microsoft Excel or etc Contacts Compatible with Microsoft Outlook To use the OfficeServ Communicator contacts compatible with Microsoft Outlook Microsoft Outlook must be installed in the PC where the OfficeServ Communicator is installed and must be configured so that the OfficeServ Communicator can use Microsoft Outlook Importing Contacts from Microsoft Outlook 1 In the Phonebook screen click the O button 2 The Synchronize Contacts window is displayed FS PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact Total amp Applicable contact Ahn Audrey 3238 010 555 1234 3240 Kim Sting 3227 5 Marketing amp Applicable contact Outlook tab Allows you to synchronize contacts with Microsoft Outlook Export tab Allows you to export the contacts stored in the phonebook of your OfficeServ Communicator as a file in the format of an external program Import tab Allows you to import contacts from a file of an external program LDAP tab Allows you to import contacts
105. erver 165 213 246 161 za Cancel Samsung Telecommunications America Enterprise IP Solutions Office 2 Checking Whether the UC Phone Is Running Normally In Windows XP SP2 or later the network functions may be restricted by a firewall function or an antivirus program Before installing the OSC click Start gt Run Run cmd exe and then execute ping lt phone s IP address gt to check whether the UC phone is running and the network connection is normal 0 W l t H J7 b vt eS of d at as Lime Ime TTL b4 time Ime TTL b4 Lime Ime TTL 64 32 time Ime TTL 64 eply from 165 213 Reply from 165 213 reply from 165 213 Reply from 165 213 gt 2 g E o y Let mere oe ce i tm tm th Moo 6 oo mit Da ne mi ia Ping statistics for 166 219 176 693 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in mil li seconds Minimum Imes Maximum Ime Average Ime Samsung Telecommunications America 15 Enterprise IP Solutions Office Checkpoint During the OSC Software Installation you will be asked three questions that you must be prepared to answer Setup type Screen 1 English This one used in US Canada Market O Korean O Italian O Russian available with OSC Version 1 1 0 11 or later Setup type Screen 2 O SCM Domestic NOT used in the US Canada OfficeServ 7000 Series This one used in US Canada Market Setup type Sc
106. esh the station setup information eg DND also Tt may take quite long time depending on the number of devices the performance of your switch and the performance of your PC It may take seconds per line to read station setup information depending on performance and load of your switch Therefore it may take quite long time to refresh all the devices of a group If you only want to refresh call state click No Otherwise click Yes i Resize BLFs You can resize BLFs if the display is in Card View Move the mouse pointer to the bottom right corner of the top left BLF then the mouse pointer changes to a resize arrow cul cle cd alls 92633 Operator OCS Line OCS Line OCS Line Home Drag the resize arrow The new size will also be applied to the other BLF groups 160 Samsung Telecommunications America Enterprise IP Solutions OfficeServ f Status Icons Device SS Normal Idle Dialtone Ringback Offering Ms Connected fe Conferenced OnHold Disconnected ee a NIA __outotservice NA Unknown Speed Dial Station Speed Dial User Defined Speed Dial i Drag and Drop Call Control You can perform a blind transfer on a connected call by dragging it from the Call Control View and dropping it into an idle BLF If you drag and drop a connected call with the CTRL key pressed a consultation transfer is established f Dial Double click the idle BLF or Speed Dial BLF to dial its telephone number Or select a BL
107. ete All 96 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Drag amp Drop Message Function If you drag and drop a phone number from the Call History Message Window Phonebook Buddylist or Organization Chart to the Recipient Number list of the New Message window it is displayed in the Recipient Number list and then the message is sent to that number when you click the Send button F5 Information Box m rer A C E o Phone Number Connect Time Call Duration 2009 09 11 16 36 17 2009 09 11 16 36 07 2009 09 11 16 35 49 2009 09 11 16 34 26 W Sting Woodmack W Unknown Unknown Sting Woodmack 3240 00 00 03 Outgoing Calls New Message New Message Recipient From Send Msg Cancel Samsung Telecommunications America Enterprise IP Solutions OfficeSe Menu Functions This chapter describes how to use the Buddylist Phonebook Messages Call History VCS and View Recordings menus of the OfficeServ Communicator Buddylist You can perform various functions of the OfficeServ Communicator using the Buddylist menu For more information refer to the IM PS chapter Phonebook You can use the Contacts function of the OfficeServ Communicator using the Phonebook menu Click Phonebook in the Main Bar of the OfficeServ Communicator You can also select Phonebook from the system tray menu The phonebook is displayed in the Information Management Box window
108. firm the access to the contacts of Microsoft Outlook as shown in the figure below In this case you have to check the Allow access for checkbox and specify a period and click Yes Microsoft Office Outlook 4 program is trying bo access e mail addresses you have stored in Outlook Do vou want to allow this IF this is unexpected it may be a virus and you should choose Ho dllow access For Yes 5 When the contacts are exported to Microsoft Outlook successfully you will be prompted with a message box as shown in the figure below Samsung Telecommunications America 113 Enterprise IP Solutions OfficeSe Outlook contacts applied If the message Microsoft Outlook is not installed or is not configured properly after installed is displayed If the message above is displayed when you try to import or export contacts to or from Microsoft Outlook check whether it is installed normally and configured properly Exporting Contacts to an Excel MDB File 1 In the Phonebook screen click the J button 2 The Synchronize Contacts window is displayed F4 PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact B Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 5 Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 3 Select the Export tab 114 Samsung Telecommunications America Enterprise IP Solutions
109. folders and user can select one of them as a imported folder 5 Select the contacts wanted to import from Microsoft Outlook You can select specific contacts using the Ctrl key Samsung Telecommunications America 109 Enterprise IP Solutions OfficeSe B Total Contact Ahn Ahn 010 555 1234 4033 Kim kim 010 555 5678 4032 Lee Sting 010 555 0123 4036 amp Applicable contact 6 To import the selected contacts click the pm button To import all contacts click the an button Check that the selected all contacts are added under the Contacts to Apply item in the list of the PC pane as shown in the figure below F PhoneBook Sync Outlook Outlook Reload Reload B Total Contact Total hn Ahn 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Kim 010 555 5678 4032 Kim Bobby 010 555 5678 4032 B Applicable contact Ahn Audrey 010 555 1234 4033 B Applicable contact Lee Sting 010 555 0123 4036 go PE g 7 Click the button to actually copy the contacts from Microsoft Outlook to the OfficeServ Communicator When performed normally a progress bar is displayed at the bottom of the screen and the progression is displayed as shown in the figure When the importing operation is finished you will be prompted with a message box 110 Samsung Telecommunications America Enterprise IP Solutions OfficeServ PC contacts applied Samsung Telecommunications A
110. g Files The Send Files and Receive Files windows have a checkbox at the bottom of them that you can use to specify whether to close the window after sending or receiving files A File Send ie File Recieve Fie name Samsung Oficesery Co Fie name Status Samsung OficeSery Co Folder O 7 File Be Save Folder If this checkbox is selected the Send Files or Receive Files window is closed automatically after sending or receiving files has finished 200 Samsung Telecommunications America Enterprise IP Solutions Office Whiteboard You can share a figure or program screen while chatting with your buddy using a whiteboard Structure of the Whiteboard The structure of the whiteboard is described below Whiteboard ge cawe Ei Memo Da Screen Sharing Eg File sharing Refresh e 1 g E 9 O en cy ae Si a The whiteboard consists of five sections e Toolbar Drawing toolbar e Page bar e Drawing canvas e Status bar Each of the four sections is described below Samsung Telecommunications America 201 Enterprise IP Solutions Office l Toolbar The figure below shows the toolbar Whiteboard e Save Page Saves the current page If you click the Save Page button the window where you can specify the location to save the current page to is displayed If you select a folder the current page is saved in itas a JPG or html file e Open Memo Window
111. he Block Video function is applied to that call only If the Stop Sending button is pressed while in the standby screen the Block Video function is enabled for all calls by default To disable the Block Video function enabled for all calls by default click the Start Sending button again e Inthe UC Phone mode the Stop Sending button is enabled only during a call and the Block Video function is applied to that call only that is you cannot enable it for all calls Send Stop Preview Start e When the Block Video function is enabled or applied the Video Call icon is hidden in the OfficeServ Communicator LCD screen 88 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Microsoft Outlook Add in Phone Function f Microsoft Outlook Add in Screen If you install the OfficeServ Communicator in a PC where Microsoft Outlook 2003 2007 2010 is installed the OfficeServ Communicator toolbar is added to it line Outlook Today Microsoft Outlook _ x gt File Edit View Go Tools Actions Help Type a question For help ASTER SSE ER e a R Making a Call from Microsoft Outlook You can make a call using the OfficeServ Communicator from Microsoft Outlook Making a Call Using the OfficeServ Communicator Toolbar 1 In the OfficeServ Communicator toolbar enter a phone number in the Phone Number combo box and then press the Enter key or select a previously entered phone number from it OfficeServ
112. he Request button changes to become the Stop button e The connection request can be cancelled by clicking the Stop button before the invited party answers it f To end the conference call click the End Conference Call button 86 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Video Call f PIP Function You can check and change the position of the PIP screen displaying you during a call 1 Click the PIP button in the Video Call screen Contact Video 2 Each time the PIP button is pressed the position of the PIP screen display changes its order e The position of the PIP screen is changed in the order of bottom right top right top left bottom left and no display Take a FIC Record start PIP Function To use the PIP function during a call the size of Video Call screen must be the CIF size 352 288 Otherwise it cannot be activated You can change during a call the size of the Video Call screen where the opposite party is displayed Samsung Telecommunications America 87 Enterprise IP Solutions OfficeSe f Block Video Function The user can stop snding his her Video transmission at any time Send Stop 7 Click the Stop Sending button before making a call or during a call My Video 2 0 make scenes display on the phone of the opposite party click the Start Sending button again e Ifthe Stop Sending button is pressed during a call t
113. her the OSC SideBar shown on the right or the Windows System Tray OSC Menu not shown Schedule Configuration l Option Tab The Option tab contains the settings for how the user interfaces with the UC Main Control 2 Select the Option tab in the Configuration screen Configuration Option te General UC Main Fi Run on Windows start up Fd Suto login when server recovers e Mode Full version wy Id Run auto login Ed Show SideBar on mouse click a User Define 1 Messenger Conte e User Define 2 PhoneBook Notify e User Define 3 Call Log Fi On missed call Fa Use the notification sound k User Define 4 Message Ei On incoming call Iv When contacts come online a SideBar position Q Left w Fight Fa view message on arrival Call option A Program Language Fa Pop main on incoming call if Minimize main when call is Finished a Language English F Beep when phone is ringing E Pop memo when call is connected Cancel Apply General Run OSC when the When checked the OfficeServ Communicator is run automatically when computer starts the computer starts Run Auto Login When checked the OSC will not ask for OSC login credentials Auto Login when server When checked the OSC will reconnect to the OfficeServ Messenger recovers server if the server or service stops and restarts for any reason Show SideBar on Mouse When checked the Sidebar will slide open only when it is clicked When click unchecked the SideBar
114. ill displayed check the UP phone status and try again or select Manual and enter the IP address of the phone directly Samsung Telecommunications America 35 36 Changing to a different Device Mode Enterprise IP Solutions OfficeServ If the Login ID in step 4 is not in the Device Mode you wish you can change between modes This requires that you logout select a new Device Mode and then login To logout right click on the OfficeServ Communicator icon in the Task Bar OfficeServ Communicator 1133 AM Then select Logout as indicated by the RED arrow in Figure 4 on the right SideBar oe Configuration WC Main Es Messenger Contacts PhoneBook Call Log Message Exec Secr EasySet Audio Conf View Recordings Phone Contents Schedule BLF OSC Information Help amp Login Exit me Figure 1 OfficeServ Communicator Task Ba Option LogOut D Exit SideBar F Configuration UC Main Messenger Contacts F PhoneBook Call Log Message Exec Secr 5 EasySet t Audio Conf View Recordings Phone Contents Schedule BLF DDE Presence OSC Information Help LogOQut You can now open the OfficeServ Communicator configuration to change the Device Mode selection To do this again right click on the OfficeServ Communicator icon in the Task Bar OFFiceSery Communicator 11 33 AM HTE Now select Configuration as indicated by the RED arrow
115. in Figure 5 on the left Figure 5 OfficeServ Communicator Task Bar Option Configuration Samsung Telecommunications America Enterprise IP Solutions OfficeServ Select the Device Mode for the communicator For review Soft Phone mode is used as an independent device that must be licensed on the switch UC Phone mode is typically used in conjunction with SMT i52xx Series model phones and the Deck Phone mode is used with all other phone model types In the example below UC Phone Mode is selected Configuration Lil Device Messenger Station ID 2101 ID Login Info Local IP Suto amp Manual Server 197 166 1 110 192 166 1 115 Server Port 070 Phone IF W Auto g Manual Local Port S070 192 168 1 126 Update Carver IP 192 168 1 110 Cancel Apply We Main Now again right click on the OfficeServ Communicator icon in var Contacte the Task Bar and this time select Login To do this right click on the OfficeServ Communicator icon in the Task Bar BLE Now select Configuration as indicated by the RED arrow in OSC Information Figure 6 on the left Samsung Telecommunications America 37 Enterprise IP Solutions OfficeSc OfficeServ Communicator UC Main Control Full View 38 Once logged in the OSC UC Main Control will be displayed your PC The figures below and on the next page show examples of the OfficeServ UC Main Control for
116. in a Windows environment by setting the speaker and microphone status Speaker Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from the Windows desktop 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties a ajx Wolume Sounds Voice Hardware Sound playback Default device o ee Crystal WOM Audio Volume Advanced Sound recording Default device Crystal WOM Audio Volume Advanced MIDI music playback mas Default device wn Microsoft G5 Wavetable SW Synth Volume About Use only default devices Samsung Telecommunications America 235 Enterprise IP Solutions OfficeServ 3 Click Volume from Play Sound ees SUSE Sounds and Audio Devices Properties r R instal WDM Audio 7 Sovenced Gees Microsoft GS Wavetable SW Synth pa 4 Select Options gt Registration Info R from Volume Control 1 Master Yolume 236 Samsung Telecommunications America Enterprise IP Solutions Cc t FN ry Cir i 7 O JCI V 5 Check if the Master Volume Wave and Microphone items of Volume Control in the Registration Info window are marked If not mark the items Mixer device Crystal WDM Audio Adjust volume for Playback Recording C Other Headphones as Show the following vo
117. in the list in the lt PC gt pane 4 If you select an entry in the list in the lt PC gt pane and click the Move to Outlook button EE the selected entry is saved to your Microsoft Outlook and is displayed in the list in the lt Outlook gt pane 5 To save all entries in the lt Outlook gt pane list to your computer click the Move All to PC button ED All entries of the Outlook pane list are displayed in the lt PC gt pane list While the entries are being moved the movement progression is displayed in the progress bar When the movement operation has finished the progression is displayed as 100 6 Hi all entries in the lt PC gt pane list to your Microsoft Outlook click the Move All to Outlook button All entries of the lt PC gt pane list are displayed in the lt Outlook gt pane list While the entries are being moved the movement progression is displayed in the progress bar When the movement operation has finished the progression is displayed as 100 AutoSync Mode OSC V1 1 0 12 or later supports the Auto Sync Mode User can modify the Auto Sync Configutation Value Use Not Auto Sync Mode Sync Period Sync Direction Outlook gt OSC OSC gt Outlook Outlook gt OSC Sync Data Item Inserted Changed Deleted Schedule Item When the AutoSync Mode is enabled the period of Syncronization is the next 1 week 7 days When Auto Sync is not working Outlook gt OSC Sync Type is recommend for fixing them
118. information refer to the Chatting section Send Email Runs Microsoft Outlook and enters the email address of the selected buddy in its Recipient input box Send Message Sends a message to the selected buddy If he is logged off it is sent to him when he logs in to the server the next time If you select Send Message the New Message window is displayed as shown in the figure below so that you can enter your message For more information refer to the Messages section New Message Hew Message Recipient kp3240 osm com Delete Sender send Msg Cancel Move Group To Moves the selected buddy to a different group If you point to the Move Group To menu item a group list is displayed as a sub menu The group to which the selected buddy belongs is displayed as checked Select an unchecked group The selected buddy will be moved to the selected group Delete Deletes the selected buddy Selecting Multiple Buddies and the Related Context Menu You can select multiple buddies by holding down the Ctrl key and selecting them If more than one buddy is selected only the Make Call Chat Send Message and Delete menu items are available 176 Samsung Telecommunications America Enterprise IP Solutions Office Recent Buddies Tab Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the users with whom you have chatted or have had a conferenc
119. is selected if you move your mouse pointer over a schedule entry a tooltip is displayed to show the details of it as shown in the figure below To display the lt Schedule Details gt window double click a schedule entry Tithe Conference Team Date 2009 09 14 Time 15 00 00 16 00 00 Place Msg Alarm 15Min Before Type Meeting 2 The lt Schedule Details gt window shows the details of the selected schedule To modify the selected schedule click the Modify button MEMSEUKMN The lt Modify Schedule gt window is displayed You can modify the information for the selected schedule 3 To delete the selected schedule click the Delete button a 4 To close the lt Modify Schedule gt window click the OK button ok ON f View Schedule Title Conference Team Place Date 2005 09 14 Time 18 0000 16 00 00 Msq Alarm 15Min Before Type Meeting Modify Samsung Telecommunications America 143 Enterprise IP Solutions OfficeServ f Modifying a Schedule 1 Click the Modify button in lt Schedule Details gt window The lt Modify Schedule gt window is displayed You can change the details of the selected schedule and save the changes in your computer 6 Edit Schedule Title Conference 444 Start Date a 62009 g i200 00 AM H r End Date 3 6f2009 w 1 00 00 AM E Change Color All Day Repeat Mo Repeat yt Alarm 15Min Before ae Deleting a Schedule 1 Cli
120. it You can also make a call or pick up a call by double clicking the BLF The BLF view allows the OfficeServ Communicator users to easily monitor the status of individual ports f Configuring the BLF 1 e Select the Login Info tab in the Configuration screen from the system tray menu or the slide menu y Note OSC must be Logged Off to make changes to the Login Info Tab Only the Update Server IP can be changed on this tab while the OSC is logged in 2 Select Deskphone Mode and Enther Link IP and Link Port F Device Device ID Password e Link IP Link Port Link IP Enter the IP address of the OfficeServ Link server Link Port Enter the number of the OfficeServ Link server port The default is 6000 3 You must enter the Link IP ID and Link Port as the BLF Connection Information If there is no information for BLF Connection OSC will display the following Message You must enter the valid Information for the BLF connection E OfficeServ_Communicator Em 2am Configuration gt Login Info gt Desk Phone gt Set up Link IP Link Port Please 150 Samsung Telecommunications America Enterprise IP Solutions OfficeSe l Run the BLF 1 Select BLF from the system tray menu or the slide menu Presence OSC Information tS Help amp LogOut I Exit te a 4B Ej 2 Tel No C Name C Note DIDS Speed 2005 2006 2007 2008 Each rectangle in the BLF Panel is a BLF Busy Lamp
121. lation Process Click the Install button to start the installation Samsung Officesery Communicator InstallShield Wizard Ready to Install the Program The wizard i ready to begin installation Ifyou want to review or change any of your installation settings click Back Click Cancel to exit the wizard cs aT Select Install During the installation files are copied to the specified location Samsung Officesery Communicator InstallShield Wizard Setup Status The InstallShield Wizard is installing Samsung OfficeSery Communicator Installing Cancel Installing status indicator screen Samsung Telecommunications America 29 Enterprise IP Solutions OfficeServ In the Phone and Modem Options Information screen enter your Dialing Information Phone and Modem Options Dialing Rules Bo The list below displays the locations you have specified Select the location from which you are dialing Locations Location Area Code ert Phone number will be dialed as Select OK Samsung OfficeSery Communicator InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successtully installed 5 ameung OficeSery Communicator Click Finish to esit the wizard would like to launch Sameung OfficeSery Communicator Finish Cancel Even though it does not request that you reboot it is best to close all open applications and reboot the PC Uncheck the ch
122. ld follow in order to avoid personal injury or fatality WARNING CAUTION Provides information or instructions that the reader should follow in order to avoid a service failure or damage to the Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action A snd CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE Indicates additional information for reference Samsung Telecommunications America Enterprise IP Solutions OfficeSe TABLE OF CONTENTS l ABOUT THE MANUAL 3 Conventions amp Safety CONCEMNS ccccccccccccccescccesssssecceccceeccceceeeeeuusssseeeccccccceeeeeceeseaaaaaseeeeeeeeeeeeeeeeaaqaas 4 TABLE OF CONTENTS 5 CHAPTER 1 INTRODUCTION 8 What is the OfficeServ Communicator eeeeeeneessesssessssrerererrerrrerrrrrrrssssssssssssrerrrrrererrerreeeeessssssssssssrereereeees 9 Understanding the OSO sessar EASE AEE AEA O EEE EAA 10 OfficeServ Communicator Installation MOCES ccccccccceeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeseeeeeeeees 11 OfficeServ Communicator Phone Device Modes cccccccccecsseeeseeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesey 12 l CHAPTER 2 INSTALLING THE OFFICESERV COMMUNICATOR 13 System ReguiremeNlS ccccccccceeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeee
123. lecommunications America Enterprise IP Solutions Office Check whether a camera is selected in the Capture Camera combo box If there is no camera selected select a camera to use from the combo box and click the OK or Apply button at the bottom right of the screen If there is no camera listed in the combo box check the installation status of your camera After setting the camera connect a call again and check the My Screen area Q11 Voice cannot be heard during a video call Sound card setting error A11 Voice may not be heard depending on the phone mode and sound settings Check the following items Checking the phone mode 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 If Deskphone is selected in the Environment Mode at the top right of the Configuration screen you can make or receive a call only by using your phone Checking the speaker settings 1 I e O N O gt Run the OSC Log in to the system Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Audio tab in the Configuration screen Check whether a speaker device is selected in the Speaker combo box If there is no speaker device selected select a speaker device to use from the combo box If there is no speaker device listed in the combo box check the installation status of your sound card After setting the spe
124. lected conversion option Image Convert LJ Source Image Target Image Option Fitto on screen Fit to max size eek Converting Fit to min size Source Target Be Folder C Documents and Settings Cla EE ies save mage Close Specifying the Saving Folder To specify the folder where you want to save the converted image click the Browse button Search f next to the Folder Location field Saving the Converted Image To save the converted image click the Save Converted Image button ha The Save As window is displayed Enter a file name and click the Save button The converted image is saved as the specified file 228 Samsung Telecommunications America Enterprise IP Solutions OfficeServ O 2 em My Recent Documents ay Desktop Blue hills jpg Sample Pictures Sunset jpg My Documents My Computer File name My Network Save az type Samsung Telecommunications America 229 Enterprise IP Solutions Offices Phonebook Image Tab The Phonebook Image tab displays a list of the phonebook images saved in the computer and phone There is a difference in the image size and the total size of images that can be saved in the phone and other functions are the same as in the Background Image tab Contents Management Phonebook Icon Phone Be Folder Documents and Settings wii aUSe wiz tivis L cum miS Yei Search Delete Import Filename Date Filename Type 1
125. ll Makes a new call externally on the connected trunk Makes a call continuously to the most recent number you dialed until the opposite party answers Forwards a received call to another station without answering it Means a received external call can be held at another station When a call received by another station is not answered you can pick it up When a call received by other trunk is not answered you can pick it up As soon as your phone rings the call is forwarded to another station First you will make a call to the person to whom you want to forward a received call and ask whether he agrees to answer the call Upon his consent you will forward the call to his station 215 Enterprise IP Solutions Option Exchange Calls Announcement Callback Leave Message Reserve Station OHVA Voicemail Box Leave Voice Message Forward to Voicemail Box Record Call in Voicemail Box Message List Callback Status Reverse Forward Function Exchanges the connected call and held call Makes an announcement to a particular area Reserves a call when the called station is busy or does not answer Leaves a message when the called station is busy or does not answer When the called station is busy this notifies it that you will enter the Waiting mode Participates in a call that a station is talking on Connects the opposite party to your voicemail box Allows the opposite party to leave a voice message Forward
126. lume controla WAVE SW Synth CO Player Microphone Line In Cl Aus C Phone Line et 2d Cancel 6 cick ke f Clear the Mute options checked for Volume Control and Wave and set the Volumes miele Options Help Master Volume WAVE Sw Synth CO Player Line In Balance Balance Balance Balance Balance D F 4 P d gt do do P 9 Volume Volume Volume Mute T Mute MW Mute Crystal WDM Audio Samsung Telecommunications America 237 Enterprise IP Solutions OfficeServ Speaker Volume Control NOTE Volume Control allows you to set the speaker volume of OfficeServ SoftPhone in the Master Volume and 5 Wave items Set the volumes of the items to the maximum 8 Mark the Mute of Microphone i o x Options Help Master Volume Wave Sw Synth CD Player Hcp ein pes fa gee Pelee Bane ae pg PS E E 4 8 E Volume Volume Volume Volume Volume Volume T W Mute all Mute T Mute Mute W Mute Crystal WDM Audio 9 Select Exit X from Options P Ew Microphone Mute Setting D If the Mute of Microphone is not marked your voice can be heard through a speaker when you speak 238 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Microphone Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices in the Windows2000 desktop
127. merica 111 Enterprise IP Solutions OfficeSe Exporting Contacts to Microsoft Outlook 1 In the Phonebook screen click the J button 2 The Synchronize Contacts window is displayed F5 PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact B Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact F4 PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 amp Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 112 Samsung Telecommunications America Enterprise IP Solutions OfficeServ 3 To export the selected contacts click the pe button To export all contacts click the ana button When performing normally the selected all contacts are displayed in the list of the Outlook pane F PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010 555 5678 4032 Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 4 Click the button to export the contacts to Microsoft Outlook actually You can be prompted with a message box asking you to con
128. mmunications America Enterprise IP Solutions Office Item Phone Information Messenger Option Description Station ID The Station ID to be used by the OfficeServ Communicator that represents the user Usually their extension number Device ID The Device ID to be used by the OfficeServ Communicator that represents the user Usually their extension number Password The password corresponding to the users Station ID Link IP Enter the IP address of the OfficeServ Link server Link Port Enter the number of the OfficeServ Link server port The default is 6000 System IP Enter the IP address of the OfficeServ System System Port Enter the number of the OfficeServ Link server port The default is 6000 Computer IP Enter the IP address of the user s PC Phone IP Enter the IP address of the user s UC Phone The ID to be used when logging in to the OfficeServ Messenger server Password The password to be used when logging in to the OfficeServ Messenger server Server IP Enter the IP address of the OfficeServ Messenger server Server Port Enter the number of the OfficeServ Messenger server port The default is set to 5070 Local Port Enter the number of the port through which data is to be received to the user s PC from the OfficeServ Messenger server The default is set to 5070 Samsung Telecommunications America 63 64 This page is intentionally left blank Enterprise IP Solutions OfficeSc
129. ms displayed in the Program Keys screen are often different dfor every user depending on the functions enabled in the system Samsung Telecommunications America Enterprise IP Solutions OfficeServ i Soft Key Window Much like Program Keys amp the Function Menu the Soft key window gives the user easy access to functions and features they may require The Soft Key window s is only available when the user is on O Calling Menu PAGE MIJTE MEET ME PAGE Samsung Telecommunications America the phone The Soft Keys available will change based on the call type Options may GROUP LISTEN be different depending if you the user is on an Intercom call a Trunk call connected to their VM listening to a message etc O Calling Menu CONFERENCE TRUNE FLASH lt The two figures to the left are an example of a Soft Key window displayed during a Trunk call 49 50 Enterprise IP Solutions OfficeSe f Functions Menu Window The Functions Menu Window displays convenient commonly used features of the system The OSC lists them as a menu item Simply Click a menu item to use a specific function The figures below are an example of the Functions Menu Window displayed by clicking the blue arrow to the right of the Phone status indicator Call Forward Clear station Lock All calls 5049 LAST REDIAL On Busy 5049 ae SAVE REPEAT On No Answerf5049 CDEED DIAL in Busy On Mo Answer DIRECTORY ONC Fo
130. municator Importing Contacts from the LDAP Ri Interoperation with the LDAP Contacts To use the OfficeServ Communicator and LDAP Contacts Interoperation function the LDAP server environments that have contacts must have been configured Basically OfficeServ Communicator can support Microsoft Active Directory Server as the LDAP Server According to the configuration OpenLDAP Server can be supported For OpenLDAP you need to check your OfficeServ Communicator Version 1 In the Phonebook screen click the button 2 The Synchronize Contacts window is displayed Fs PhoneBook Sync Outlook Reload Reload B Total Contact B Total Woodmack Sting 2791234 3240 Ahn Audrey 3238 B Applicable contact amp Applicable contact t Outlook wo FPE 3 Select the LDAP tab oa g 121 Samsung Telecommunications America Enterprise IP Solutions OfficeServ FS PhoneBook Sync Load Reload B Total B Total Woodmack Sting 2791234 3240 Ahn Audrey 3238 amp Applicable contact ofo PC FS Connect LDAP Service SAVE DEL Connect Cancel For the OpenLDAP connection check Using OpenLDAP Check box 5 Enter the Ee for the LDAP from which contacts will be imported and then click the Connect button tA Connect LDAP Service 165 213 80 10 389 dc ocsr2 dc samsunguc dc com administrator eee fore Ty Ao Ising Openi DAE Using OpenLDAl Connect Cancel 1
131. n Samsung Telecommunications America The OSC SideBar is displayed at the Left of the PC s screen when login to the OSC system is successful You can click on the SideBar and it will slide open so you can select from the functionality offered Simply moving your cursor off of the Sidebar will cause it to slide closed SideBar operation and location can be controlled by the user through the OSC Configuration GENERAL E Show SideBar on Mouse Click Checked Default m Uncheck to Show Sidebar on Mouse Over SIDEBAR POSITION m Left Default m Right The sliding operation is provided to enable easy use This allows the menus contained within it to display either when clicked or when a mouse pointer is moved over it 41 42 Enterprise IP Solutions OfficeServ f OfficeServ Communicator UC Main Control Full View a a Nag ea ane mE gb LED Indicator for Operation soxenonsienonantanaidinnanenensieneninbnossiinensunnesininonantnesstinenounnees 2 Icons indicating the terminal s settings E E E E E T RR 3 UC Main Display l 3 E E E E E O Minimize button Shrink UC Main Control button ARDERE RRRERRN O Hide button COMMUHICATOF inu Show Hide Dial pad button eit User Assignable button VEIA ENEE Function buttons ee 10 Show Hide Call List button RPE PEN NORE TOONI I E E AAS AAE AEE A A tetas A T Call End Redial Hold Forward Pickup Animated icon indicating phone statu
132. name you entered in the Configure My Information window is used Your chat name is displayed in the screen of other users 168 Samsung Telecommunications America Toolbar The toolbar below the My Information section allows you to control a call or open a conference Ea Buddylist EJ etc 0 2 Ea officesery LAB 0 2 4dd Group Add Buddy Delete Delete All Below are the functions of the toolbar icons Icon Function Makes a call to the selected buddy if your phone is in the standby status Or answers a call if a call is incoming Hangs up the call Displays a list of the stored chats Opens a conference om Begins chat with the selected buddy Ex LA Eh Sets a contact absence message etc and manages the list of chat buddies Samsung Telecommunications America Enterprise IP Solutions Office 169 Enterprise IP Solutions Office Call Icon Makes a call to the selected buddy if your phone is in the standby status Or answers a call if it is incoming to your phone To make a Call select the other party to which you want make the call in a tab and click the Make Call button The call is made to the station number of the selected party Disconnect Icon Cancels a call if it is being sent Or disconnects a call if you are taking part in one This icon does not work in the standby status Chat Icon By clicking this icon you can begin to chat with the buddy you selected in a tab For more
133. nd card A video camera for the PC when using the Camera mode A headset or a microphone and speaker Samsung Telecommunications America 13 14 Enterprise IP Solutions OfficeSe Installing the Web Cam Driver To make a video call using the video call function of the OSC while you are talking a camera must have been installed in your Windows operating system If you install the camera driver while the OfficeServ Communicator is running an error will occur Make sure to install a camera either prior to or after exiting the OSC installation program Make sure to use it after checking whether it operates normally For UCPhone Operation The OSC is connecting to an SMT i Series Phone 1 Checking Whether the LAN Cards Are Running Normally If two or more LAN cards hereafter NIC are installed the NIC with the same gateway as the UC phone must be set as the default NIC for network connections to be processed normally Internet Protocol TCP IP Properties E General You can get IFP settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IF address IF address 10 254 17 Subnet mask 255 255 Default gateway 10 254 175 7 Use the folowing DNS server addresses Prefered DNS server 10 41 131 60 Alternate ONS s
134. nications America 43 44 Enterprise IP Solutions OfficeSe Main Display The Main Display shows the call processing status and the various messages Minimize button Minimizes the OfficeServ Communicator window Shrink UC Main Control button Reduces the size of the OfficeServ Communicator UC Main Control The OSC provides three different sized forms of the UC Main Control E To shrink the size of the currently displayed main screen click the E button at the top right of the main screen To enlarge the size of the shrunken UC Main Control click the button at the top right of the UC Main Control E The Full View is the factory defaukt setting Through Configuration gt Options users can sellect the View they wantg to see when the OSC opens The pictures below show examples of the three forms of the main screen Full View Default UC Main Control screen size COMMUMIGATOR Mini COMMAUAICATOR MiniBar Samsung Telecommunications America Enterprise IP Solutions Office Hide button Hides the OSC window and displays an icon in the Windows system tray Show Hide Dialpad button Shows or hides the Dialpad screen of the OSC Customized menus Using the Configuration screen of the OSC you can assign up to 4 menus to customize your UC Main Control details for each of the below options are discussed later in this manual Messenger Contacts Allows access and Visibility of St
135. nsfer Rate 0 0 kb Elapsed Time 00 00 Remain Time 0a gg Auto close after file transfer completed Close 195 Samsung Telecommunications America Enterprise IP Solutions Offices i Selecting Files to Send To add a file to the list of files to send click the Add button E The Open dialog box is displayed Select the file you want to add to the list and click Open iper Loos in E HEBER My Gocuments E My Computer Bed pty Mabvaork Places Bal carrung oiher Communicator ICSC Capbuire Coen Teste USMessenger Tester aini Giesy Conk DnE Sisane Diore Dorn EFE EN Sarra fey Olle Sar Camne P Sr ex hy Diharap bi ompi e Cnam Fie rama Direciory Selection My Metpork File of ypa Al Fies 9 The added file is displayed with the information on it in the list of the Send Files window as shown in the figure below File Send File name status COomDOcuUMeN COmDoOcumMeN d File 2 Folder 0 Total Size 354kb Send Start status Transfer Rate 0 00k6 Elapsed Time 00 00 Remain Time 00 00 Auto close after file transfer completed Close 196 Samsung Telecommunications America Enterprise IP Solutions OfficeServ The information on the file includes file name status path and size The status is displayed as Wait Send or Done The Wait status means that the file is waiting to be sent the Send status means that the file is being sent and the Done status means that the sen
136. o PE Reload B Total B Marketing E Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 PE m 119 Enterprise IP Solutions OfficeSe 6 You must click the Save button Communicator FA PhoneBook Sync Import Import Import E Total lt LAnn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 amp Marketing LAnn Audrey 010 555 1234 4033 Import E Total Marketing plicable contact PC contacts applied in Audrey 010 555 1234 4033 m Bobby 010 555 5678 4032 to actually import the contacts to your OfficeServ Reload l When the contacts are imported successfully they are displayed in the list of the PC pane as shown in the figure below FA PhoneBook Sync Import Import Import A Total Ahn Audrey 010 555 1234 4033 kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 q Import Creating an Excel Contacts File 120 E Total Ann Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Applicable contact g PZ m Reload Samsung Telecommunications America Enterprise IP Solutions OfficeSe To import contacts from an Excel file you must enter contacts in an Excel file which was created initially using the Export Contacts function Furthermore the field values of each contact must be entered in the Text format to be imported successfully by the OfficeServ Com
137. ons of the station of which telephony line is open by OfficeServ Communicator Speed All the speed dials registered station speed dials registered with the OfficeServ Communicator users call buttons user defined speed dials The default BLF group names start with If it is possible to tell the port type Total group is created instead of Total Station and Total Trunk Groups You cannot delete or rename the default groups and you cannot add or delete the members of the default groups However it is possible to modify a name and add a note to the member BLFs of the default groups Bo An exception is that you can add user defined station speed dials into the Speed group BLFs added in this way are distinguished from the system speed dials by a different icon The BLF name has nothing to do with the station name of the keyset User defined BLF groups can be created and this can be used to reflect an organizational structure for example f New Group 1 To create a new BLF group click the right mouse button on the Group Panel and select New Group option from the context menu 152 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Total Station m Total Trunk FAename Refresh 2 Enter the name of the new BLF group and click OK Mew BLF Group Mame groupong a The new group is added to the Group Panel and it is opened in the BLF Panel You can create up to 100
138. onto the group Panel The cursor will show like this Total Station Total Trunk 1 DIDS Speed Groupl a 2004 OO O04 e005 2006 E 2007 DCS Line 2007 Be 2008 DCS Line 2008 2009 DCS Line 2009 2010 DCS Line 2010 2011 DCS Line 20 2012 DCS Line 2012 2013 DCS Line 2013 2014 DCS Line 2014 2015 DCS Line 2015 2016 OCS Line 2016 ia Samsung Telecommunications America C Note SAMSUNG Find 3216 DCS Line 3216 3201 DCS Line 3201 3202 DCS Line 3202 3203 DCS Line 3203 3204 DCS Line 3204 3205 DCS Line 3205 3206 DCS Line 3206 B207 DCS Line 3207 3208 DCS Line 3206 3209 DCS Line 3209 3210 DCS Line 3210 3211 OCS Line 32 3212 DCS Line 3212 3213 DCS Line 3213 3214 OCS Line 3214 3215 DCS Line 3215 3217 DCS Line 3217 3218 DCS Line 3216 3219 DCS Line 3219 3220 DCS Line 3220 _ 3221 DCS Line 3221 S222 DCS Line 3222 223 DCS Line 3223 B224 DCS Line 3224 3225 DCS Line 3225 3226 DCS Line 3226 322 DCS Line 3227 3225 DCS Line 3226 3229 DCS Line 3229 3230 DCS Line 3230 F 165 Enterprise IP Solutions Offices IM PS This chapter describes the messenger function provided in the Professional mode By using the messenger function you can improve the business environment of your company because you can use the phone chatting video call file transfer and white board functions con
139. pire after Dans jai Ce f Custom HTTP Headers Powered Bu ASP NET Content Rating Ratings help identify to Your users what type of content your site provides MIME Map a To configure additional MIME types the Web Service sends to browsers in the HTTP i Header click File Types 8 Click MIME Types and register file extensions File Type Associated extensio EXE ASP NET Remove Content type MIME apnicatin actetsteanl Samsung Telecommunications America Enterprise IP Solutions OfficeServ 9 Click OK to finish registering file extensions File Types EXE ao lication octet stream File type details Estensioni EKE Content Type MIME applicationoctet stream From now on you must manage the update server so that the OSCUpdate virtual directory of the update server contains the latest versions of the following two files Below is the content of OSCVersionlnfo txt file 0SCVersioninfo txt Notepad mE File Edit Format wiew Help versioninto Yersion L 0 0 3 URL htte 7 165 213 89 106 05cUpdate Samsung officesery Communicator Patch _vLoo4_20090225_Site exe The Version parameter contains the value of the version property of an OSC setup file that will be distributed This parameter value must always be the latest OSC version The URL parameter value contains the URL of the update file to download from the update server Samsung Telecommunications Ameri
140. re below Sending Videos While you are using your camera in the Chatting window even if a video call is received no video is displayed on the Video window Samsung Telecommunications America 192 Enterprise IP Solutions OfficeSe Stopping Sending Videos To stop sending videos click the Camera OFF button in the Video window When sending is stopped your avatar is displayed again i Conference kp3208 A video Window B E kpaz097 joins in the conferance pamena Cis Samsung Telecommunications America 193 Enterprise IP Solutions OfficeServ Video Window Layout If you click the Change Layout button the locations of the video areas in the Video window are changed The layout is set in the order of diagonal horizontal and vertical directions starting from the current window layout E Conference kp set i E KOSZUST joins in the conference Below is an example of the vertical layout E Conference kpseit i E kpati joins in the conference Cemera Ch 194 Samsung Telecommunications America Enterprise IP Solutions Sending and Receiving Files You can send or receive files when both you and your buddy are connected through the Chatting window If you click the Send Files button on the toolbar of the Chatting window the Send Files window where you can send files is displayed File Send File name d File 0 older 0 Total Size Okb tatus Tra
141. reement Please read the following license agreement carefully Software License Agreement amp Limited Warranty For OfficeSery Communicator Samsung Telecommunications 4merica L F IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA ts a legal binding agreement between wou ether an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed maternal and online or electronic documentation SOFT WARE By installing using the SOFTWARE pou indicate Your acceptance of this Samsung License Agreement Ifyou s accept the terns of the license agreement 1 do not accept the terme of the license agreement Now select Next Select a Language for the list This list may grow as the product is deployed in many countries Select English for the US and all North American markets Samsung Officesery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options belows English gt Korean Italian Then select Next O Samsung Telecommunications America 25 26 Enterprise IP Solutions OfficeServ Dy According to the communicator version the supported language list can be different This list may grow as the product is deployed in many countries on different systems Select OfficeServ 7000 Series for the US and all Nor
142. reen 3 O UCPhone O SoftPhone O DeskPhone Dy These options can be changed at any time after the installation The selection during the Installation simply selects the the Mode that begins when the installation has completed After installing the OSC client program you will need some and or all of the following information to complete the configuration setup e Station ID e Password 1234 default e OfficeServ MP IP Address SoftPhone Mode Only e System Port 6000 default SoftPhone Mode Only e Link IP DeskPhone Mode or BLF Tool e Link port 6000 default DeskPhone Mode or BLF Tool If installing OSC Professional you will need the following in addition to the above Messenger e ID e Password e Server IP e Server Port 5070 default e Local Client Port 5070 default 16 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Installing the Update Server and Configuring Environment For the OSC to perform auto update the update server must have been configured A web server is used as the update server The OSC and the update server communicate via the HTTP protocol port 80 When installing the OSC you will set the URL of the update server The operation procedure for auto update is below When the OSC is started it connects to the URL of the update server and takes OSCVersionlnfo from it When an update is needed the OSC runs OSCAutoUpdate exe and exits its
143. ring A Call Before Answering a Call This section describes functions for answering calls For information on each function refer to each function description section Functions Answering an Intercom Call Answering a Call in Auto Answer Mode Answering a Call in Page Answer Mode Answering an External call Answering an External Call Using a Night Service Bell Call pickup Group call pickup Answering a camp on call Samsung Telecommunications America T7 78 Enterprise IP Solutions Office Answering a Call A call can be answered by using one of the following methods in the OfficeServ Communicator This manual mainly describes how to answer a call using the Call and End buttons Answering a Call Using the Call Speaker and End buttons E When a call is received a answer it by clicking the Call button lll After finishing your conversation you can end the call by clicking the End butto n COMMUNICATOR z236 21 Feb 2009 PM 3 02 AEE amp Recent Calllog Answering a Call from the Received Call Notification Screen When the OfficeServ Communicator screen is hidden the Received Call Notification screen is displayed to notify you that there is a call just received 7 When a call is received the Received Call Notification screen is displayed A Calling Message Call from Accept 2 If the number of the caller is registered in the phonebook two bars are
144. rmation Management Box window click Received Messages under the Messages menu 2 A list of the received messages is displayed FA Information Box Mame Fhone Number P Unknown 2009 02 26 15 25 13 Hello 3236 Received Message E Delete Delete All To make a call to a person who sent a message select it and click the Make Call button To reply to a person who sent a message select it and click the Send Message button To delete a message select it and click the Delete button To delete all the received messages click the Delete All button 132 Samsung Telecommunications America Enterprise IP Solutions OfficeSe i sent Messages 7 In the Information Management Box window click Send Messages under the Messages menu 2 A list of the sent messages is displayed f Information Box Mame Fhone Number a Ahn Audrey 2009 02 26 15 25 56 Mict to meet you Audrey Df Unknown 2009 02 26 15 2513 Hello 3236 sent Message E Delete Delete All 4 To make a call to a person from a message was sent previously select it and click the Make Call button To send a new message to a person to whom a message was sent previously select it and click the Send Message button To delete a message select it and click the Delete button To delete all the sent messages click the Delete All button Samsung Telecommunications America 133 Enterprise IP Sol
145. rogram screen ends 212 Samsung Telecommunications America Enterprise IP Solutions CO fice Call Control Interoperating with the OfficeServ Link This chapter describes the call control service that interoperates with the OfficeServ Link Call Control Service You can use this function only in the Deskphone mode i Call Display screen As shown in the figure below the area displayed below the OfficeServ Communicator screen is called the lt Call Display gt screen The lt Call Display gt screen is used for the call control service The lt Call Display gt screen displays the call list for the phones connected to the OfficeServ Communicator Vo COMMUNICATOR Unknown Connected E Recent Calllog The items of the Call Display screen are described below Item Phone number Name Status Function In the event of external calls the caller ID or Dialed Number Identification Services DNIS is displayed if they are provided In the event of station calls the extension number is displayed Displays the name of the opposite party connected The name is displayed only when the contact information exists or the caller s name is provided with the caller ID Displays the call status Samsung Telecommunications America 213 Enterprise IP Solutions OfficeServ Call Control Button Main Screen The call control buttons in the main screen are described below Makes or receives a call Ends
146. rop Down allows you to select one IP address form a list of IP addresses if multiple NIC cards are enabled Phone IP Select Manual and use Phone s IP address For example from a SMT 15243 select MENU gt Settings gt Network Information gt IP Address Auto Manual OOO O O Messenger ID is the user s Messenger ID usually username osm com Password is the user s Messenger password This is assigned when the ID is created Server IP is the IP address of the Serv Messenger Server Server Port default is 5070 Client Port default is 5070 Update Server IP is the IP address of the server containing the OfficeServ Communicator updates 3 Once all settings have been entered there are two options 1 If only using one Device Mode or you have applied all configurations settings press OK to Save Exit the Configuration and login 2 If needing to configure another device Mode press Apply and then select the next Device Mode to configure Device Mode Settings zs Most users will use only one Device Mode In some cases they will use two when they have both a Desk phone and a SoftPhone requirement Samsung Telecommunications America Enterprise IP Solutions OfficeServ Device Mode DeskPhone Configuration F Device 2 Messenger Device ID ID Login Info Password a Password e Link IP Ss e Server IP E Link Port Server Port 5070 Client Port 5070 Update Server IP 105 52 21 41
147. rprise IP Solutions 4 ee Q ArI e fl Ay pE LTA aF ws E W 242 Uninstall 1 Beginning Uninstallation To uninstall the OSC you can select one of the following two methods Click Start gt All Programs gt Samsung Electronics gt OfficeServ Communicator gt Uninstall Samsung OfficeServ Communicator Gal Samsung OfficeServ Communicator Uninstall Samsung OfficeServ Communicator Or click Start gt Control Panel gt Add Remove Programs gt Samsung OfficeServ Communicator and then click the Remove button 2 Uninstallation Error If you attempt to uninstall the OSC while it is running a warning message box is displayed as shown in the figure below Exit the OSC and then begin to uninstall it OfficeSery Communicator A OfficeServ Communicator is running Retry after application is exited 3 Uninstallation Confirmation The uninstallation confirmation window is displayed to confirm with you again that you want to uninstall the OSC Click Yes to begin the uninstallation or click No to cancel the uninstallation Samsung OfficeSery Communicator InstallShield Wizard Do vou want bo completely remove the selected application and all of its Features Samsung Telecommunications America Enterprise IP Solutions OfficeServ The Setup program will remove the installed OSC as shown in the figure below Samsung OfficeSery Communicator InstallShield Wizard Setup Status The
148. rs For example when a call is received from 0234591234 and 02 3459 1234 is stored in the Outlook Contacts the user can specify the mask AA XXXX XXXX to display the Outlook contact that matches the call number Where each of the letters A C D and X are recognized as a phone number digits and and are valid symbols A Any number representing Area Code C Any number representing Country Code D Delete Ignore any number in that position X Any number Built in Masks Below are the built in masks defined in the system XXX XXXX XXXK XXXX XXX XXXX XXXX XXXX A XXXXXXX AA XXXXXXX AAA XXXXXXX AAA XXX XXXX AAA XXXX XXXX A XXXXXXX AA XXXXXXX AAA XXXXXXX AAA XXX XXXX AAA XXXX XXXX AAA XXX XXXX AAA XXXX XXXX AAA XXXXXXX AAA XXXXXXXX A XXXXXXX A XXXXXXXX AA XXXXXXX AA XXXXXXXX AAA XXXXXXX AAA XXXXXXXX CC A XXXXXXX CC A XXXXXXXX CC AA XXXXXXX CC AA XXXXXXXX CC AAA XXXXXXX C AAA XXXXXXX Samsung Telecommunications America Enterprise IP Solutions OfficeServ _ Setting User Masks In the Configuration gt Etc gt CID Search section click the Mask button next to the Outlook checkbox CID Search fd OSC Address Book Ed Outlook Mask Contacts Enter a mask in the mask input field and then click the Add button Use the letters X A and C when entering a mask Other letters are processed as char
149. rward S049 n VM MESSAGE STH MESSAGE PAGE PICKUP Unlocked DIR PICKUP External Outgoing DNCE Locked All Calls IN OUT GROP STATUS MSG HOLD PICKUP PAGE MEET ME PAGE n OVA BLOCK GRP PEUP a A GRP PEP Samsung Telecommunications America Enterprise IP Solutions OfficeServ Boss Status Display Window My status Sec This window is displayed only for OSC where the Exec Secretary function is set Administrative Assistances formerly referred to as Secretaries when the original feature was 1 developed can conveniently manage the absent status of the Boss This window can be opened by clicking when enabled on the OSC SideBar where the Exec Secretary function is configured Samsung Telecommunications America 51 Enterprise IP Solutions Office Windows System Tray OSC Menu 52 If you right click on the OfficeServ Communicator icon in the Windows system tray the following context menu is displayed Since it is used in a similar way with similar functionality as the Sidebar they will be explained together w Windows System Tray context menu w OSC SideBar SideBar Configuration UC Main Pi PhoneBook Call Log Message Exec Secr Easyset Audio Conf View Recordings gt Phone Contents Schedule t BLF Ht Fe OM Oo ill DDE Presence ES OSC Information tS Help 6 LogOut Q Exit Item SideBar Configuration UC Main Mes
150. ry menu A list of recent missed calls is displayed m This function is the same as in the Recent Call List Samsung Telecommunications America 129 Enterprise IP Solutions Office Messages You can send and receive messages to and from other OfficeServ Communicator users Sending a Message 1 In the Information Management Box window click the Ed button 2 Inthe New Message window enter the station number of the recipient and write the text to send New Message Hew Message Recipient Internal SMS External 5M5 Delete send Misg Cancel 3 Click the MERUBIRIEEED button to send the message 130 Samsung Telecommunications America Enterprise IP Solutions Officese All Messages 7 In the Information Management Box window click All Messages under the Messages menu FA Information Box Name Phone Number mm AbnAudrey 2009 02 26 15 25 56 Nict to meet vou Audrey mf Unknown 2009 02 26 15 2513 Hello 3236 mi Unknown alls teehee aha a Hello 3236 E Delete Delete lI 2 A list of all messages is displayed To make a call to a person who sent a message select it and click the Make Call button To reply to a person who sent a message select it and click the Send Message button To delete a message select it and click the Delete button Samsung Telecommunications America 131 Enterprise IP Solutions OfficeSe f Received Messages 1 In the Info
151. s P EEE E sae E E E E E E E EEEE E E E E A E E O Animated icon indicating user status Samsung Telecommunications America Enterprise IP Solutions OfficeServ f Control Descriptions LED Indicator for Operation Status Displays the current status of the OfficeServ Communicator busy station ringing etc using different LED colors The LED indicator for operation status operates as described in the table below depending on the OSC function being used During a call The LED indicator is on Solid When a station call The LED indicator blinks rings When a trunk call rings The LED indicator blinks Icons indicating the terminal s settings Displays the icons indicating how the terminal functions are currently configured Boss Secretary setting state Auto Answer state or Broadcasting Answer state in the Answer mode Auto Answer state or Broadcasting Answer state in the Boss Answer mode This icon is displayed only if the Answer mode is set to Ringing There is at least one station message When there is a VM Displayed when there is no station message Mute state Calling is locked Both calling and receiving are locked There is at least one unread SMS message The absence message function is enabled Video mode state Video mode state but the video scenes are blocked IBRD E A The DND function is enabled The call forwarding function is enabled a Samsung Telecommu
152. s a rectangle in the currently set line color The left button is used to draw a rectangle without filling the inside The right button is used to draw a rectangle and then fill the inside with the fill color Ellipse Draws an ellipse in the currently set line color The left button is used to draw an ellipse without filling the inside The right button is used to draw an ellipse and then fill the inside with the fill color Samsung Telecommunications America 203 Oo EE cB ba ca Lal Ld Round Rectangle Erase Draws a round rectangle in the currently set line color The left button is used to draw a round rectangle without filling the inside The right button is used to draw a round rectangle and then fill the inside with the fill color Enters text with the currently set line settings Erases objects added to the whiteboard Line Sets the line thickness Thickness Share Image File Share Program Screen Manually A program is specified Share Program Screen Manually A program is specified Shares the specified image file Share Shares the entire desktop Desktop Shares the screen of the specified proaram If you click this button the Find Program Screen tool S is displayed If you select a program using this tool the current screen of the selected program is sent to all users who are using the whiteboard When the specified file is open move to the page you want to share
153. s the OS Link Easyset V3 License t to and or from others on the same system and also running OSC PROFESSIONAL Samsung Telecommunications America 11 12 Enterprise IP Solutions OfficeSc OfficeServ Communicator Phone Device Modes SoftPhone Mode PC Phone Integration Device The SoftPhone Mode is also known as a PC Phone device In this mode the OSC SoftPhone is the device the user uses to make receive all their calls The OSC SoftPhone is a software device that emulates a Samsung business telephone The OSC SoftPhone is registered to the Samsung switch installed at the Corporate office empowering the user when connected to make receive calls to from anywhere in the world as authorized by the organization all through their PC and PC s Multi Media functionality PC MUST be equipped with Internal or external Mic and Speakers and or headset UCPhone Mode Samsung SMT i Series Device Integration Only In this mode the OfficeServ Communicator interoperates directly with a telephone device such as the SMT i5243 terminal In this mode telephone functionality can be performed from either the PC or telephone device However unlike the OSC SoftPhone Mode while in UCPhone Mode you MUST use the SMT i Series device to talk with the caller When the OSC PROFESSIONAL UCPhone Mode is paired with the SMT i5243 device content registration and Buddy List viewing functions are provided by the Collaboration with the OfficeServ Messenger Server
154. s the connected call to the voicemail box of a specified station Records the connected call in your Voicemail box Allows you to check whether other stations have left a message while your station was busy or did not answer Checks the callback status Allows other stations to forward calls to your station Redial Continuously If you select Redial Continuously from the Call menu a call is continuously made to the most recent number you dialed until the opposite party receives it or you click the Stop button call Retry Count Dialing Duration To make a Call again before the time limit expires click the Redial button If the opposite party is a station subscriber the Redial Continuously function stops automatically when connected If the opposite party is an external subscriber you must click the Stop button to stop the Redial Continuously function when connected 216 Samsung Telecommunications America Enterprise IP Solutions Off ceSery Forward to Another Station When a call is received you can forward it to another station without answering it by selecting Forward to Other Station from the Call Control menu If you select Forward to Other Station from the Call Control menu the Forward to Other Station window is displayed Redirect Enter the number to which you want to forward the call and click the Make Call button The call will be forwarded to the specified number Pickup Station Call
155. sage List By selecting Message List from the Call Control menu you can check whether other stations have left a message while your station was busy or did not answer This menu item is available only if at least one different station left a message The extension numbers of the stations that left a message are displayed in the Message List Station Message Message Left By m 322 To make a callback call to a station in the Message List select it and click the Make Call button To delete a message from the Message List select it and click the Delete button Samsung Telecommunications America 221 Enterprise IP Solutions OfficeSc Callback Status By selecting Callback Status from the Call Control menu you can check the callback requests you made to other stations This menu item is available only if you made a Callback request to at least a different station The Callback window displayed shows a list of the stations to which you made a callback request cm Call Back Call Back Set On To delete a Callback request from the list select it and click the Delete button Conference When there is a onnected enter the phone number of a member that will participate in the conference and click the Conference button If he answers the call the lt Call Display gt screen is changed as shown in the figure below Unknown Connected Unknown Connected Click the Conference button again The
156. se upgrade it to Windows XP SP2 or later and then reinstall the OSC During installation entered the address of the auto update server incorrectly In this case the OSC cannot be updated Therefore you must reinstall it During installation configured system information or the OSC operation type incorrectly The provided functions are different depending on the system type or OSC operation type To ensure that the OSC operates normally check the correct system type and OSC operation type and then reinstall the OSC During installation selected the phone type incorrectly You can change the phone type before logging in to the system using the OSC Follow these steps to change the phone type 1 Runthe OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Select the phone type you want to use in the Environment Mode section at the top right of the Configuration screen 4 The Connection tab where you can set the connection information is displayed 5 Set the phone information system information OfficeServ Link information etc according to the phone type you selected When logging in to the system in Deskphone mode the message Cannot connect to a line is displayed on the main screen Check the following items 1 Click Start gt Control Panel gt Administrative Tools gt Services In the Services window check whether the Remote Access Connection Man
157. se IP Solutions OfficeSe Toolbar The toolbar contains the buttons you can use to control a call the buttons for data communication and the buttons for inviting or deleting a buddy to or from a conference 3 Chat 3238 ae Each button is described below Button Function Makes a call Only the master of the Chatting window can use this button If a call is connected currently this button is displayedas Disconnects a call o Begins a video conference Only the master of the Chatting window can use this button ES Sends a file c Shares a whiteboard Only the master of the Chatting window can use this button i Invites a new chat buddy Only the master of the Chatting window can use this button x Forces a chat buddy out of a conference Only the master of the Chatting window can use this button 184 Samsung Telecommunications America Enterprise IP Solutions OfficeSc Shows or hides the Video screen You can control the Video he screen only if the Video Conference function is being used Gi Saves the chat conversations The master of the Chatting window is the user to open a conference and invite a buddy to it If the current master exits the conference the next master is determined among the remaining buddies participating in the conference Chat Conversations The Chat Conversations box on the bottom left of the tool bar displays the conversations you have made with your
158. seeseeeeceeeeeeseeeseneeeeeneeees 195 VUAO DOC eaae eee eee E eee E E eee ee 201 CALL CONTROL INTEROPERATING WITH THE OFFICESERV LINK 213 call Control SerViCE ene eee ee ne ee eee oe eee nr eee eee ee eee Ree ane ene ee eee reE rare ate 213 Samsung Telecommunications America Enterprise IP Solutions OfficeServ UC PHONE MODE FUNCTIONS 224 Sending Phones Content css cocs sacs cocsessneteratedasdacsdodevedorsdouaneduatesaledak ieeaeaeiea eiiiai iiia iaeei inaani 224 INO ess E E E E E E E E 224 l TROUBLESHOOTING 233 When Logging in to a Server from the OfficeServ COMMUNICALO cc ccceccssssseeceeeeccceeeeeeeseeessseeeseeees 233 When Operating the OfficeServ Communicator 0 0 0 0 eee ecessssnneeeeeeeeeececeeeeesseesnneeeeeeeeseeeeeeeeeeseeeeeeeeneeees 234 ANNEX 239 Speaker and Microphone Setting System Setting cc cccccssssssseeeeccccceeeeeeeeescaaaaeesceeeeeeeeeeeeeeeaaaeas 235 i UNINSTALL 242 1 Beginning UninstalatiOn serisinin a AT T RT TRAAN A ET TTAN 242 Lennala uon EO eoan a E 242 3 Uninstallation Confirmation cinscsrsciseuansristsabeve areacsexacwouctstanawaieniatecnbeussesioassaavabwannstosnobenehedouedsoavacansesensadionenes 242 4 Rebooting after UninstalatiOn ccesxzsccesssezscercscncccadcectvess assiavsvedsi2d saasteenducdtcezatacevadededavadsadaasesdistneededadevedavaea e 243 COMMON FUNCTIONS AND TERMINOLOGY AS IT APPLIES TO THE OSC 244 Q amp A 248 ABBREVIATIONS USED THROUGHOUT THIS AND OTHER SAMSUNG BUSI
159. senger Contacts Messenger Contacts mm UC Main Messenger Contacts PI PhoneBook r ll Lo g He Exec Secr fe EasySet Audio Conf Pl View Recordings Phone Contents 9 Schedule i belt BLF CF Configuration Description Displays the SideBar Allows you to configure various OSC options For more information refer to the General Tab section of the Configuring the OfficeServ Communicator Options section Pops open and or assigns focus to the UC Main Control when the OSC UC Main is closed or not visiable behind another program Opens the OSC Messenger Contacts status monitor Users can see the Status of other Messenger Users on the system It will also provide a BLF condition for those users For more information refer to the IM PS chapter NOTE This menu item is only shown in the OSC Professional Installation Mode Samsung Telecommunications America Enterprise IP Solutions Office PhoneBook Call Log Message Exec Secr Easyset Audio Conf View Recordings Phone Contents Schedule BLF DDE Presence OSC Information Help Login Logout Exit NOTE Samsung Telecommunications America 53 Opens the OSC Information Box to the PhoneBook section For more information refer to the Phonebook section of the Menu Functions chapter Opens the OSC Information Box to the Call Logs section Allows access to the Call History For more information refer to the
160. splayed in the My Avatar section at the bottom right of the Chatting window 3 Chat 3238 3236 Nick says Hello Kim 3238 says Hi Last message received at 02 27 2009 09 13 20 The Chat Buddy List displays the information for the buddies participating in the conference and their conference status In a buddy entry the avatar set by the buddy is displayed on the left and his chat name is displayed to the right above his avatar The phone file transfer and whiteboard statuses of the buddy are displayed as icons below his chat name And if you move your cursor over his chat name his user ID extension number messenger status and phone status are displayed as a tooltip You can hide the Chat Buddy List using the Hide Chat Buddy List button You can display it again using the Show Chat Buddy List button 188 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Chatting To send a message to your chat buddy enter the text you want to send in the Text input field and press the Enter key or click the Send button If there is no buddy to receive your message the Send button is disabled Even if you press the Enter key you cannot send the message 2 Chat 3238 3236 Nick says Hello Kim 3238 says Hi Last message received at 02 27 2009 09 34 59 While your buddy is entering a message to send to you a message that he is entering a message is displayed in th
161. sung Telecommunications America 101 Enterprise IP Solutions OfficeSe f Deleting a Contact Group You can delete a contact group If you delete a contact group all the contacts contained in it are deleted too 7 Select the contact group to delete F5 Information Box m eh C ae l E w a al Name Home Home 2 Company Mobile 1 Extension DS Marketing EE Edit Group Add Group Add Delete Item Delete troup 2 Click the seb ete button to delete the selected contact group Note that all the contacts contained in it are also deleted Deleting All the Contacts and Contact Groups To delete all the contacts and contact groups from the phonebook select All from the Phonebook menu Then click the Delete Group button 102 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Modifying a Contact You can modify a contact registered in the phonebook 7 In the Phonebook screen double click on the contact to modify The Detailed Information window is displayed as shown in the figure below The detailed information for the selected contact is shown in this E Detail Information Cancel 2 Click the button The Modify Contact window is displayed as shown in the figure below You can modify the information for the contact E Edit x Find Pic Home Home 2 Business Mobile a lt 4 lt 4 lt 44 lt 4 ier iJ he co 4 Extension Cancel La E F
162. ternal call Dialpad 2eec oer 2 Enter the station number or CO line number to be transferred 5 PQS 8 TUY 0 3 While the transfer bell is ringing click End and hang up the phone to transfer the call immediately Click Speaker or the receiver 82 Samsung Telecommunications America Enterprise IP Solutions Office Conditional Call Transfer 7 Click Transfer during an external call Dialpad az rec 2 Enter the target station number or CO line number and wait 5 iji until the other party answers the call 3 Once the party to be transferred answers the call speak to the person and click End to hang up the phone Click Speaker or the receiver Transferring an incoming call directly to a voice mailbox NOTE Select Voice Mail Box from the AOM window and enter the voice mailbox number to transfer an incoming call to a voice mailbox Note that the Samsung SMVi card should be installed in the phone system and that the system administrator should already set the voice mailbox function by using the MMC program Samsung Telecommunications America 83 Enterprise IP Solutions e CAF 7 JCI V f Mute Blocking Sound to the Caller This function allows you to hear the voice of the caller but to prevent the caller from hearing your voice during a call Calling Memu X EXE SECR MSG 1 Click Mute or select MUTE from the Soft Menu win
163. th American markets Samsung Officesery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options belows O SCM Domestic OfficeSery 7000 Series Select Next Samsung Telecommunications America Enterprise IP Solutions OfficeServ Select the Device type UCPhone is compatible with OfficeServ SMT i52xx model phones All others should select DeskPhone SoftPhone is to be used as a stand alone device and requires a SoftPhone License These options CAN be changed at anytime by the user Samsung Officesery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options belows UCPhone SoftPhone O DeskPhone Select the most appropriate option to start off with for this installation and then select Next In the Set Auto Update Information screen enter the IP Address of the update server Samsung Officesery Communicator Installshield Wizard Auto Update Server Info Setting Insert Auto Update Server IF Address IF Address Select Next Samsung Telecommunications America 27 28 That concludes the Setup portion of the Software installation the drive Enterprise IP Solutions Office In the next few steps the software will get written to Samsung Telecommunications America Enterprise IP Solutions OfficeServ i Start the Software Instal
164. that belong to it are displayed as shown in the figure below Ez Messenger Contacts 3211 Nick a Gm EB Sales Group 0 2 Ea Default 2 2 Add Group Add Contact Delete Delete All Each user you registered to chat with is displayed as offline until you receive an acceptance from him In the All tab select and right click on a group or user A context menu displayed This context menu contains different menu items depending on whether the selected entry is a group or user When a group is selected the context menu contains the menu items as shown in the figure below E Messenger Contacts 3211 Nick amp Fo amp Sales Group 0 2 2001 test2 2002 Marketting Default Add Group 6 3 Add Contact Online 6 31 Online Rename Favorite Group gt Send Message SMS Delete Add Group Add Contact Delete Delete All Samsung Telecommunications America 173 Enterprise IP Solutions Office Add Group Adds a new group to the Buddy List Add Buddy Registers a buddy to the selected group For more information refer to the Managing Buddies section Rename Group Changes the name of the selected group Set as Favorite Group Sets the selected as Favorite Group 1 or Favorite Group 2 You can view a list of the buddies that belong to the group that is set as Favorite Group 1 or Favorite Group 2 in the Favorite Group 1 or Fa
165. the Device Mode you last selected during the install and setup procedures Full View shown below Alternate views and Device mode details are explained in other sections of this manual SoftPhone Mode PC Phone Integration Device OMCeESE communicator ao adii Jane Doe COMMUNICATOR oo y mgs AS Jane Doe ORANGE RED DeskPhone Mode Samsung DLI amp ITP Device integration GREEN RED Samsung Telecommunications America Enterprise IP Solutions Office Applying the OfficeServ Communicator Login Information aN You must restart your OfficeServ Communicator to apply the login information you configured OfficeServ Communicator License Check Every time you log in to the OfficeServ system using your OfficeServ Communicator the OfficeServ system checks the license for your OfficeServ Communicator If a license error occurs you cannot log in to the OfficeServ system using your OfficeServ Communicator In this case consult your OfficeServ system administrator Samsung Telecommunications America 39 40 This page is intentionally left blank Enterprise IP Solutions OfficeSc Samsung Telecommunications America Enterprise IP Solutions Office Chapter 3 Controls and Configuration OSC Controls j OfficeServ Communicator SideBar ES UC Main Messenger Contacts Pi PhoneBook H Call Log Audio Conf A View Recordings t gt Phone Contents LE Schedule Elb BLF C Con figuratio
166. the Send or End button Making Calls by Using the Send Speaker or End Button Click Send to make a call Click End to end the call HEED Laz 2 ABS a DEF 4 lal 5 JRL amp Mu Fi Fo D TUL 9 WET 0 Making Calls by Using the Keyboard 7 Enter a phone number in a wait state by using the keyboard 2 Press the Enter key in the keyboard or click the Send button to make a call 3 After a call is completed press the Esc key in the keyboard or click the End button Making Calls by Using the Dial Buttons on the Numpad 7 Enter a phone number in a wait state by using the dial buttons on the numpad If the numpad window is not displayed click the g to display the numpad window Dialpad Jac Oper don Sone Guna Pras Bru Fuer O 14 Samsung Telecommunications America Enterprise IP Solutions Office 2 Click the Send button to make a call Making a Call This function allows you to make a call l Making a Call Follow the steps below to make a call Dialpad az 2Qrec 7 Enter the target station number while in standby state POS 8 TUY 0 2 Click Send The ring back tone rings 3 Speak to the recipient when the recipient answers the call Dial Mode NOTE Ei When the Enbloc mode is set in OfficeServ SoftPhone press a phone number and click Send to make a Call When the Overlap mode is set only press the phone number to mak
167. ung Telecommunications America Enterprise IP Solutions OfficeServ OfficeServ Communicator Installation Modes During the installation the person installing the software was asked if they wanted to install OSC Basic or OSC Professional m IMPORTANT NOTE These options can only be selected during the OSC software installation and cannot be changed unless you uninstall and then re install so that it asks to select these options again BASIC With OSC BASIC the user can select for the OSC to run in one of three different device Modes SoftPhone UCPhone and DeskPhone Each gives the user control over Audio Conference Missed Call Notification Audio Recording Phonebook Answering Making Calls Schedule Call Control Transfer Hold Screen Pop Contact List both from Forwarding Speed Dial etc OSC Phonebook and Outlook Call Missed Call Logs SMS Text Messages Dial from Outlook Contact List s Video Calls e Access to Easyset And more Free Dial PROFESSIONAL With OSC PROFESSIONAL the OfficeServ Communicator provides not only the BASIC functions listed above but adds collaboration to an OfficeServ Messenger Server Some of the collaboration added functions are e Buddy List requires SMT i5243 Phone e Screen Sharing e Chat e Video Chat up to 5 members e File Sharing e White Boarding e Messenger Contents e And More e Presence Awareness t Require
168. unications America 209 Enterprise IP Solutions Office I Screen Sharing You can share a specified program screen with other members using the screen sharing function If you click the Share Screen button the Find Program Screen tool Eh with which you can specify a program screen to share is displayed Whiteboard If you drag the Find Program Screen tool the cursor changes as shown in the figure below 210 Samsung Telecommunications America Enterprise IP Solutions T al e LAr OfficeServ Whiteboard Fie Edi kies ire oboe Han aes FY Hy Iiom ekai paHapemcom PAA oor FEARTA OTT oom pelma kpati pcan kremo Pans a pe eg SRR TTR Eee m See Fer Had chick Help Topka oni th Hap Hera When the area you want to share is selected release the mouse button The drawing toolbar and page bar are hidden and the selected area is displayed in the drawing canvas shown in full mode If there is a change made to the specified program screen it is updated to the whiteboard automatically in accordance with the screen refresh period The refresh period can be set to either one second or three seconds Samsung Telecommunications America 211 Enterprise IP Solutions OfficeServ Whtrbrmd ry ee rire propi jer E Re 2 While the Screen Sharing function is being performed you cannot use any drawing tool If you click the Share Screen button again the automated sharing of the p
169. utions OfficeSe Sentence Box 1 cl View Details window for a message you can save a message to the Sentence Box by clicking the Save to Sentence Box button fe Detail view Ta Nick to meet you Audrey Delete 2 In the Information Management Box window click Sentence Box under the Messages menu A list of the stored sentences is displayed FA Information Box Hict to meet you Audrey k Delete Delete All 134 Samsung Telecommunications America Enterprise IP Solutions Office 3 Double click an entry to view it in the View Details window for a sentence amp Detail view Mick bo meet you Audrey Delete 4 Click the Send Message button to send the sentence as a message using the New Message window New Message Hew Message Mict to meet vou Gudre Recipient Internal SMS External M5 send Msg Cancel Samsung Telecommunications America 135 Enterprise IP Solutions OfficeServ Easyset You can use the Easyset using the Easyset menu This function is not supported in the SCMv2 system for Korea l Configuring the Easyset Setting 1 Click the Configuration icon a in the OfficeServ Communicator menu bar The following screen is displayed Setting a MainBar position B Save file path Left w Right Path Search CID Search Avatar fa Local AddressBook search E OutLook Recording i EasySet O Local UAL hte 7165 213 89 106
170. utlook Add in Phone FUNCTION cccccessesssescesesssseseseeeeeeeeseseeeeeeeesceeeeeeeeeeeeeseeeseeeseeeeeeeeeeeeees 89 G8 ele 4 CID aa cere terre eer ee eee ee E 91 Drag amp Drop Call Message FUN Ction ccccccccecccececcccaeeesssseeececeeeccecceceesuaassssseeeeeececeeeceeeeeseaaaeseeeceeeeees 96 l MENU FUNCTIONS 98 BUda oi sansdaoesasecannseesasssesoacsasannsanusanssannsensaseaece EE E E EEEE 98 PRONG DOOR cosines ii easa ETE STEE E E N sess 98 Messages Call IMISLONY cczccecccacavarsvasdsaaiceadsattostatadavarcyadstatendateendicdbcazevedsvaceuescvadesdnccesticaneisauecexaddeseeddsuesacseeas eee 126 CSN TPIS ONY EE EEEE E T AEEA E EE AEE E EE A E EE EE EET 128 MICS OE apa gates crip sa hs A E E crs oem te E EE A EE E E E E 130 E SCL a E E E E E 136 WIG WING IR SCOP GING S 5 o55assecasssaceceectiecesasecua sacesnsanscemodosencunesonudeionnesenasqondenndeusaataedesaseceneocuanduansesedecssarandenateanaensa 138 BOF SUNS e E E E EN 140 ODE E E A 147 BLF 150 BLF DRAG amp DROP SERVICES 164 IM PS 166 Starting the Messenger serrsisiirsisseresssanssetruiasidsdi deia ui erdan ARAA ASETA SETENE ANAA ACA p AFE A I SETKA RIERA 166 Managing Your BUI cic ocscosscsaseonseateceseseseep senna erap re a a rae ora erea eai eion aridenn 179 CAA E O O E E E E E E S 183 COmnECUnG A VIEO aeri a EEE E EE 192 Sending and Receiving Files ccc cccccccceseseseeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeesssse
171. veniently Starting the Messenger Click the Messenger Contacts icon MiiaiidianniaMiicadiieeieies in the OfficeServ Communicator menu bar The following screen is displayed E Messenger Contacts 3211 Nick 8 Fm a Sales Group 0 2 2001 test t 2002 Marketting E Default 2 2 3201 Marketting Online t O 3202 Marketting Online Add Group Add Contact The main screen consists of the following four sections My Information Toolbar e Tabs Tab Content Samsung Telecommunications America 166 Enterprise IP Solutions OfficeSc My Information Your information is displayed in the My Information section at the top of the window as shown in the figure below E Messenger Contacts Sales Group 0 2 EJ Default 2 2 Add Group Add Contact The My Information section consists of the following three items e Messenger status e Phone status e Your chat name Samsung Telecommunications America 167 Enterprise IP Solutions OfficeServ Below are the possible messenger statuses Busy Offline In conference Away In taking a meal HUL DND Below are the possible phone statuses When you move your cursor over a buddy his phone status and messenger status are displayed in a tooltip Standby Incoming call Unknown rejected when a phone call failed to be connected unavailable For your chat name the
172. vorite Group 2 tab Delete Deletes the selected group If it contains a buddy you will be prompted to confirm the deletion 174 Samsung Telecommunications America Enterprise IP Solutions OfficeSe When a user is selected the context menu contains the menu items as shown in the figure below Ez Messenger Contacts 3211 Nick k own EX Sales Group 1 3 2001 test2 test2 2002 Marketting test2 O 3212 tat tact3 ES Profile E Default 2 a 6 3201 sms gt Online 3202 B chat Online Ei Send Mail f Send Message Move Group d Delete Add Group Add Contact Delete Profile Displays the detailed information for the selected user In the Detailed Information window the phone status messenger status name chat name extension number department job position email and contact for absence are displayed You can make a call to begin to chat with or send an email to the selected buddy Profile fd Extension HE Department lt gt Pasition Job Description Manager E Mail a2 leiisamsung com He Away Contact Mobile O1012343212 Call A Address Suwon Call Shs E Mail Samsung Telecommunications America 175 Enterprise IP Solutions Office Call Makes a call to the extension number of the selected buddy SMS Send the short message to the selected extension Chat Begins chat with the selected buddy For more
173. ward a received call and ask whether he agrees to answer the call Upon his consent you will forward the call to his station If you select Forward after Making a Call from the Call Control menu the Forward after Making a Call window is displayed Consultation Transfer Please enter the number of transfer Transfer Enter the station number to which you want to make a call and click the Forward button 218 Samsung Telecommunications America Enterprise IP Solutions Office rv COMMURICATOR Unknown On Transter Hold Unknown Connected E Recent Calllog While you are asking him whether he agrees to answer the previously received call it remains on Hold during Forwarding mode If you click the Disconnect button the current call is disconnected and the previous call is forwarded to his station Exchange Calls During the Forward after Making a Call function you can exchange the call on which you are talking to the connected party and the previous call that is on Hold during Forwarding mode Unknown On Transfer Hold Unknown Connected After the call you made to the person to whom you had wanted to forward the previous call is connected select Exchange Calls from the Call Control menu The current call is changed to Hold mode and the previous call that has been on hold is changed to the Connected mode and is displayed in the lt Call Display gt screen Unknown Connected Unknown On Transfer Hold
174. when call is When checked if you are connected to an opposite party the Memo connected window is displayed automatically Program Language Select the desired language for the OSC PC Interface If you cahnge from Language One language to another you must exit the OSC and then launch it again UC Main UC Main Control Mode Sets the initial mode of theUC Main Control Mode Full Mini or MiniBar Custom Buttons Sets the custom buttons the user will have available from the UC Main Control Full version Samsung Telecommunications America Enterprise IP Solutions OfficeServ Phone Tab In the Phone tab the options related to the Phone function of the OfficeServ Communicator can be configured 3 Select the Phone tab in the Configuration screen Configuration C Function Select Phone Dial Mode overlap o o Boss Answering Answering Mode Internal Call Display Mame o y Station Mame 2 Station On Off Kd AUTO HOLD fd AUTO TIMER Ed PAGE REJOIN Td AME PASSWORD Ea DISPLAY SPD NAME Ej AUTO CAMPON Ed CID REVIEW ALL If AUTO ANS CO CALL Cancel e The functions in this section are all system functions Therefore they only operate normally if they are enabled in the OfficeServ system Function Dial Mode Select the Dial mode Select either Batch mode or Sequential mode Select Enbloc A call is made when you first enter a phone number and click the Call button If you enter a wrong number you can delete
175. wnload location edit the OSCAutoUpdate ini file manually in the Config folder under the OSC installation folder OSCVersionInfo txt Notepad File Edit Format View Help versioninto wersion 1 0 0 3 URL http 7 165 213 89 106 o0sCupdate Samsung officesery Communicator Patch_vlo04_20090225_site exe Downl oadFilernfo oscversioninftoFl lePath c gt ATemp oscversioninto txt OSCsSetupei lePpath C Temps oscsetup exe 22 Samsung Telecommunications America OfficeServ Installing the Software The following demonstrates the installation procedures for installing the OfficeServ Communicator software Information required e Before installing the OfficeServ Communicator on your PC you must have access to the Install program and know where the IP Address of the Auto Update Server The on site System Administrator should have been given that information during server installation It is often the same IP as the OfficeServ LINK and or OfficeServ Messenger Server IP Running the Setup File e Run the OSC setup file Samsung OfficeServ Communicator exe File Download Security Warning Do you want to run or save this file Name setup communicator exe Type Application 60 TMB From 192 168 1 110 Run Save Cancel While files from the Internet can be useful this file type can potentially harm your computer IF you do not trust the source do not min or save this software What s the isk S

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