CYPRUS - Drivers
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1. Note Only applicable to Resistive type panel For PCAP capacitive contact PioneerPOS CustomerONE team If touch position is not accurate then try launch Touckit utility to re calibrate by following the steps below 1 Go to Start gt All Programs gt eGalaxTouch gt Configure Utility 2 Click on Tools when you need to calibrate eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display nstalled Touchscreen cae USB USB Controller Monitor Add Mapping Cancel 3 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to touch each point for about 1 2 seconds until you hear a beep sound Note Linearization is not needed for regular use eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Linearization Curve Do 4 points alignment to match display Clear linearization parameter and do 4 points alignment Do 9 points linearization for better touchscreen Linearization linearity Do draw test to verify the touch accuracy Draw Test Cancel Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 26 8 8 Touch Panel Touch panel not responding to finger touch Problem description The cursor on Windows is not activated by finger touch Note Only applicable to Resistive type panel For PCAP con2. Manufacturer Standard port types Location Unknown Device status This device is working properly If you are having problems with this device click Troubleshooter to start the troubleshooter Troubleshooter Device usage Use this device enable X OK Cancel Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 27 8 11 LTP issue Problem description LTP port device not responding 1 Check the connection of the device 2 Make sure that the device is connected to the appropriate port 3 Check if the particular port is being used by other program make sure that no two printers are using the same port 8 12 Built in speaker issue Problem description No sound from built in speaker 1 Adjust the Windows volume control by clicking the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the volume control is not set to mute 2 Built in speaker is optional Check the part number on the FCC label on your system to see if your system is configured with built in speaker 3 Try to re install sound driver Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 28 Chapter 9 Troubleshooting Accessories 9 1 Magnetic Stripe Reader MSR issue Problem description Magnetic Stripe Reader MSR cannot read cards 1 Verify the issue by trying to swipe MSR with a different card So
3. 2 0 DIP E Jumper MINI JUMPER 2 2 0 5 Ns 22 21 20 Boot display Open Open Open Auto default Open Pini Pin1 Pin 1 Reserved Others End of document Page 33 Manual for CYPRUS V1 0 Core Pentium amp Core i Series
4. Connector HEADER 2X3P S T 2 54MM DIP Pin 1 Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 KB2 3 4 KB2 KB2 Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 31 COM2_DCD COM2 DCD Jump setting Connector HEADER 2X3P G F 2 0MM BLK S T Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V 3 4 5V 56 DcD COM2_ RI 2 RI Jump setting Connector HEADER 2X4P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V 3 4 5V 5 6 RI2 78 GND defaut COM1 SEL RS232 RS422 RS485 Jump setting Connector HEADER 2X3P G F 2 0MM BLK S T Jumper MINI JUMPER 2P 2 0MM F SMT default 1 2 5 6 RS422 1 2 3 4 5485 COM6_DCD COM6 DCD Jump setting Connector HEADER 1X3P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 DCD6 default Manual for CYPRUS V1 0 Core Pentium amp Core i Series Pin 1 UL Pin 2 COM2 RI Pin 2 Pin 1 Page 32 I e CUE wo J10 J13 Panel ID Selection m 373373737 Connector HEADER 1X2P S T 2 0MM DIP Pin1 Pin1 Pin1 Pin 1 Jumper MINI JUMPER 2P 2 0MM E SMT J10 Panel type J13 J12 J11 640x480 18bit 60Hz 1920x1080 48bit 60Hz Others Reserved J20 J22 Boot Display Device Connector HEADER 1 2 5 7
5. UTC Enhanced Epson CD7220 CD5220 II PD3000 6 2 Reprogram rear display protocol emulation Please obtain the utility to reprogram Rear Display Protocol by contacting PioneerPOS Technical Support If you need to re program the rear display firmware you may connect the display to COM1 COM2 COM3 COM4 or 5 After that run the PPOSx EXE x stands for version number for example PPOSA exe utility Please follow the steps below when after PPOS program is loaded 1 Enter the Com port that is connected to your rear display You can choose COM1 COM2 COM3 or 5 Command 0 General Command 1 JAEDEX Command 2 UTC standard Command 3 UTC enhanced Command 4 ESC Command for EPSON 5 CD7220 Command 5 PD3000 Command Please Input Command_Code Number 2 Please input Command code number for the protocol that you wish to change to at the text filed after the line Please Input Command Code Number Command 0 General Command 1 JAEDEX Command 2 UTC standard Command 3 UTC enhanced Command 4 JESC Command for EPSON 5 CD7220 Command 6 PD3000 Command Please Input Command_Code Number 2 lt lt Please Input Scroll Data 40 Byte for ASCII gt gt ENDIN Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 20 3 On the next field Please Input Scroll Data Max 40 Byte for ASCII you may leave the
6. adapters selection Device Manager Action 5 04357632 0 Computer Disk drives 0 Display adapters ig Human Interface Devices IDE controllers Keyboards Mice and other pointing devices Montors MB Network adapters Intel R 825671M Gigabit Network amp Ports COM amp LPT Processors Sound video and game controllers e Storage volumes System devices 2 Universal Serial Bus controllers 4 In Intel 82567M Gigabit Network Connection Properties you can check items such as MAC Address IP Address Link Status Intel R 82567LM Gigabit Network Connection Proper VLANs Driver Details Resources General Link Speed Advanced Power Management Ha Intel R 82567LM Gigabit Network Connection Device type Network adapters Manufacturer Intel Location PCI bus 0 device 25 function 0 Device status This device is working properly If you are having problems with this device click Troubleshoot to start the troubleshooter Troubleshoot Device usage Use this device enable v 5 To perform Network Test and Diagnostic under the table Link Speed Then click on Diagnostics Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 15 Intel R 82567LM Gigabit Network Connection Proper 2 fX Link Speed and Dup
7. field blank or you can type any sentence you would like for the scroll data gt LH 6 You may now verify the new emulation by viewing at the Rear Display Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 21 Section D Solving problems Chapter 7 Before working on your system Before performing repairing replacement procedure please make sure that you read the safety information with each system or part Below are some information that is important to your safety and your system s safety Note Only authorized technician trained by PioneerPOS should repair this system Damage due to servicing not authorized by PioneerPOS is not covered by your warranty Do not try to repair at the component level such as Printed Circuit Board PCB LCD Panel Unit Inverter board or Power Supply unit because it may cause safety hazard Modification of PCB such as motherboard may void the warranty that came with the component and the system 7 1 Record keeping Keep a paper to record of serial number part number of units and any changes you made If you see an error message write down the exact message on a piece of paper If you have a digital camera take a picture of the error message on the system Some issues may be intermittent Use a digital camera to take a picture before disassembling the system or removing parts You will be able to see how the cables are routed Record the existing jum
8. 00000000 i no CHA FAN2 Zu m amy 4 ic Manual for CYPRUS V1 0 Core Pentium amp Core i Series c 55 ATT LVDS INV1 DIO1 USB6 USB7 SODIMM slot SATA6G CPU socket CLRTC DEBUG1 PCH BIOS 1 Page 30 Chapter 11 System Board Jumper Settings WARNING This section is written for TECHNICALLY QUALIFIED PERSONNEL ONLY Modifying jumper setting to other than manufacturer default setting may result in damages of device Damages due to customer modification will VOID factory warranty on motherboard and CYPRUS terminal PioneerPOS will not be responsible for loss and damages on Cyprus terminal and any other devices due to user modification Call 909 468 9757 option 2 or email support pioneerpos com for help Highlighted item indicates factory default setting J1 LCD voltage setting Connector HEADER IX3BS L2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 5V default J2 INVERTER voltage SEL Connector HEADER IX3BS L2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT default 2 3 5V J3 INVERTER control SEL Connector HEADER IX3BS L2 0mm DIP Jumper MINI JUMPER 2B 2 0MM E SMT default 2 3 PWM control CLRTC Connector HEADER 1X3P G F S T 2 54MM CHARL CLRTC Jumper MINI JUMPER 2P 2 54MM CLOSE C S Pin 1 default IE Clear CMOS iL OO 2 3 Clear RTC KB2 KB MS signal by pass to KB1
9. User Manual CYPRUS Core Pentium amp Core i Series Ls PioneerPos we can really do it For further assistance contact us Tel 909 468 9757 option 2 Web www pioneerpos com Email support pioneerpos com Drivers http www pioneerposftp com Page 1 Manual for CYPRUS V1 0 Core Pentium amp Core i Series Important Note This manual is ONLY intended for Cyprus system with Part Number below SCXXXXXXXXXX WOXXXXXXXXXX Disclaimer Information in this document is subject to change without notice PioneerPOS shall not be liable for technical or editorial errors in this document This manual contains proprietary information which is protected by copyright No parts of this document may be photocopied reproduced or translated to another language without prior written consent of Pioneer POS Solutions Inc Trademarks used in this manual PioneerPOS and PioneerPOS Logo are trademarks of Pioneer POS Solutions Inc Microsoft Windows Windows are trademarks of Microsoft Corporation 2015 PioneerPOS Solutions Inc All rights reserved Target Audience This Manual is written for technically qualified personnel It is not intended for general audiences Warranty Exclusions The warranty will NOT apply to damages caused by Unauthorized modification or abuse Improper or inadequate maintenance by customer Conventions The following
10. as well as workshop repair It is prepared to our best to represent the current version of our production In our effort to continuously our product there may be changes that are not represented in this manual Please contact us directly if further assistance is required Please have the Serial Number and Part Number Ready before contacting our support line so they can assist you efficiently Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 4 System specification Display 15 LED backlit LCD 1024 x 768 optimal resolution Touch Screen Option Resistive PCAP Multitouch Processor Intel 4th Generation Haswell Core Pentium i3 ib i7 Memory up to 8GB depending on processor type Storage SATA 2 5 Hard Drive Solid state Disk Operating System Windows 7 Pos Ready 7 Windows 8 1 Industry Pro Windows 8 1 Industry Pro for Retail Linux Network Ethernet 10 100 1000 BaseT Wi Fi wireless RF 802 11 a g n optional Serial Port 4 USB Port 2 x USB 2 0 3 x USB 3 0 PoweredUSB 12 volts 1 PoweredUSB 24 volts 1 Parallel Port Optional Cash Drawer Port 1 can be connected to 2 cash drawers with adapter cable Speakers 2 Watts Stereo optional Mounting Options Desktop Base power supply adapter built in V base Wall mount VESA 100 mount built in Security Lock Bolted or Kensington MicroSaver Bezel Color Sta
11. conventions are used in this manual Warning A WARNING message indicates a potential for personal injury or death Caution A CAUTION message indicates potential damage to hardware or loss of data Note A NOTE contains additional important information to help you in servicing the system Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 2 Table of Content E 3 lucere 4 About this guid e 4 5 Section Getting caes senna ve cL usua OE Sn 6 Chapter 1 Terminal overview communication ports and 5 6 Chapter2 Setting Terminals Eee eere tere Rar er 9 Section B Using Touchscreen Terminal 12 Chapter 3 Touch screen calibration if needed 12 Ghapter 4 Network ott ette ttt sette tus de erdt e td 15 Chapter 5 Serial port RS232 COM ports cc ccccccsscccccsssceceessececeesseeececsaeeeceesseeecsesaeeeceesaeeeceesaeeeceesaeeeceesseeeceesaeeeceesaeeeee
12. e connector When removing the connector on motherboard look for the location of Pin1 Make sure that you put the connector back with the same way before removing it to avoid short circuit You make take a picture of the original connectors with a digital camera before removing it from the System Board 7 7 Handing components When handling CPU memory or hard drive do not touch the connection surface Hold the component by its edge and do not hold the contact part Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 22 Chapter 8 Common Problems 8 1 No power Problem description System could not turn on no POST screen System Power Indicator LED is off no sound from Fan or Hard Drive 1 Make sure that the power cord coming out from the system is plugged in to the power source electrical outlet By pass power strips or power extension or UPS Uninterrupted Power Supply to verify that the system turns on Verify that the electrical outlet is working by connecting it to equipment such as a radio 2 Check if the LED light on Power Supply Unit is on If it is not on double check the connection of power chord to the Power Supply Unit Power Supply Unit LED Light 3 Check if you have the right power adapter Power adapter part number are STLH PSFSP150 or STLH PSFSP120 4 Make sure that the power connector is plugged in to the power port on I O panel Unplug and re connect the power co
13. e is no display LCD monitor Problem description You can hear system boots to OS successfully You could hear beeps when you touch the touch screen panel The System Power Indicator LED is on However the LCD has no display 1 Please shut down the system and restart the system again If you could see POST Screen the problem may be caused by improper setting in Display Driver Follow the following steps to get into Window s safe mode to uninstall display driver a You could switch off the system manually by pressing the on off button b After that turn on the system again Start tapping the F8 key repeatedly Note Sometimes computer may display a keyboard error message if you begin tapping the F8 key too early To resolve this issue please restart the system and try again You will see screen with Windows Advanced Option Menu with dark background after the boot up screen d Please select Safe Mode option by using the up down key Then select Microsoft Window XP Professional or your installed Windows operating system if you are given a choice e Login to Administrator or any user to get on to Desktop f Click Yes when you see a Warning Box with message Windows is running in safe mode g You are now in Safe Mode h Please uninstall VGA driver in by uninstalling VGA driver from Add Remove Programs or remove VGA driver from Device Manager g Restart the computer and re ins
14. es 17 Section Using ueri m 20 Chapter 6 Using Customer Display Rear Display 20 Section D Solving problems scene steed thal deve rdc De ea Idas unosi etre inal ce indeed IT aC mar ar ara An Eras hed 22 Chapter 7 Before working on your system 22 Chapter 8 Common Probletmis iurc eite her eret n o e RO DE c E eec 23 Chapter 9 Troubleshooting Accessories nnn nsns agna ann 29 Section E System Board 30 Chapter 10 System Board EayOUt 2 ue ic e t aree redet esee Ee oae ee a eee Bed Eee ede edet koe 30 Chapter 11 System Board Jumper Settings ene et cop e deve oE esee 31 Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 3 Introduction PioneerPOS CYPRUS terminal is an AIO touch screen computer system that is perfect fit for space constrained applications such as restaurant hospitality information service medical and the likes PioneerPOS manufactures All in One touch screen systems with built in PC as well as touch monitor with different sizes About this guide This manual is intended to be use as a reference for field service
15. ft corner 2 Type out Tablet PC Settings 3 Click on the Icon for Tablet PC Settings Search Everywhere v windows 8 missing reset vista ad for gateway applet missing windows 7 4 Here you will be given the option to run calibration Display Other Configure Configure your pen and touch displays 85 Setup Display options Display 1 1024x768 24b Details Single Touch Support Calibrate Reset Choose the order in which your screen rotates Go to Orientation Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 13 5 Tap the center DO NOT Press and HOLD of cross hair as it moves around the screen To provide calibration samples tap the crosshair each time that it appears on the screen Right click anywhere on the screen to return to the last calibration point Press the Esc button to close the tool Do not change your screen orientation until you have completed the calibration process Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 14 Chapter 4 Network 4 1 Wired network Standard Cyprus comes with on board Intel Network controller For regular network usage you just need to plug in the network cable and it should work In case you need to check your network setting you can follow the instruction below 1 Start gt Control Panel gt System 2 Under Hardware Tab select Device Manager 3 Expand Network
16. l port COM port By default COM Port 2 does not supply power It can be set to supply 5V or 12V power by modifying jumper setting on Jumper COM2_DCD 2 on the System Board Please see table below for setting of these two jumpers Power will be available on Pin 1 Warning If COM Port 2 is set with power users shall not plug in other devices to that port Failure to do so may result in damages on connected devices COM2_DCD COM2 DCD Jump setting Connector HEADER 2X3P G F 2 0MM BLK S T Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V 3 4 5V be COM2_ RI COM2 RI Jump setting Connector HEADER 2X4P S T 2 0mm DIP Jumper MINI JUMPER 2P 2 0MM F SMT 1 2 12V 3 4 5V 5 6 RI2 Pin 1 DCD Pin 2 COM2 _ 1 C COM2_RI Note Call PioneerPOS tech support at 909 468 9757 or email support pioneerpos com for detail info on how to make changes Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 19 Section C Using Accessories Chapter 6 Using Customer Display Rear Display optional part number 46B RCRJ XXX Unless specified standard Rear Display Customer Display shipped from PioneerPOS is set to AEDEX protocol by default 6 1 Protocol emulation supported Pioneer POS rear display customer display supports a few different protocols The supported protocols are e General AEDEX UTC standard
17. lex Settings intel Intel R PROSet Version 13 5 32 0 Link Status Speed 100Mbps Full Duplex Speed and Duplex Auto Detect v Diagnostics Speed and Duplex Setting By default Intel adapters are set to automatically detect and negotiate speed and duplex settings If the adapter fails to connect you can set the speed and duplex settings to match those of the link partner The Auto negotiate 1000Mbps setting sets the adapter to advertise only that speed during auto negotiation Tip You can control Power Saver options on the Power Management tab Identify Adapter VLANs Driver Details Resources General Link Speed Advanced PowerManagement 42 Wireless network 4 21 For system installed with Intel MiniPCI MiniPCI E wireless card 1 Go to Start gt Program gt Intel PROset Wireless 2 Click on Intel PROset Wireless to setup wireless utility 25 c4 Intel PROSet Wireless WiFi Connection Utility File Tools Advanced Profiles Help WiFi networks found Select one and click Connect WiFi Networks 2 Tink all B This network has security enabled lt To manage profiles of previously connected WiFi networks click the Profiles button Pi id Help Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 16 Chapter 5 Serial port RS232 COM ports 5 1 Serial port location and pin assignment Cyp
18. metimes the issue may be caused by a defective card 2 Open notepad program and swipe the card in notepad program to test the card If you still could not read the card go to step 3 3 Apply keyboard patch visit below link to download keyboard patch Link http www pioneerpos com download kbdpatchxp zip 4 Remove the MSR from the terminal and reconnect 9 2 Rear Display Customer Display issue Problem description No display on Rear Display Rear Display does not display correct message 1 Unplug power from Rear Display and re connect power again Check if there is any display on the Rear Display 2 Make sure that the RJ45 COM port serial port connector coming out of Rear Display unit is fully inserted to the correct COM Port 3 Make sure that the POS application software setting is set to use the correct com port 4 Double check to ensure no other software or utility is installed on the same com serial port thus creating conflict 4 Refer to Chapter 8 Using Customer Display Rear Display if you need to change the type of emulation on the Customer Display Rear Display unit Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 29 Section E System Board description Chapter 10 System Board Layout KB1 SPK_R Mini Cardi WLAN Mini Card2 mSATA DC_OUT1 COM2_DCD COM2_RI COMI SEL COM6_DCD COM5 amp 6 USB8 AUDIO1 DC_5V_2 DC 5V 1 DC 12V 3 PWRBTN Dooowooooo 1
19. ndard Silver Option Black Operating Temperature 0 to 40 Operating Humidity 20 to 80 Power Supply External 150W AC 100 240V Agency Approvals FCC A CE CCC Integrated Add ons optional Magnetic stripe or Barcode slot reader Fingerprint Biometric reader DigitalPersona Rear customer display or 10 LCD Barcode scanner Imager Proximity RFID reader Privacy Filter Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 5 Section A Getting started Chapter 1 Terminal overview communication ports and peripherals 1 1 Identifying controls and ports Status LED indicator Standard Base V Base Optional card reader HDD SDD Power adapter Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 6 1 2 Communication ports Power Switch Power In Power Out COM ports 4 eSATA 2 USB 3 0 Cash drawer Manual for CYPRUS V1 0 Core Pentium amp Core i Series USB 24V USB 12V USB 3 0 2 LAN HDMI VGA Page 7 1 3 Optional peripherals Magnetic strip reader Biometric fingerprint reader Part number 4GB U39 Part number 49 FP URU4S U2 Second display monitor 10 inch 2D Imager Barcode scanner Part number 1H000002A1 Part number 4G B1 DS457DLU1 Driver s license parsing 4G B1 DS457SRUI Short range Customer Display 2x20 VFD Line display Wall mounting Plate Part number 46B RCRJ XXX Part
20. nnector as required A defective hard drive my cause the system to not able to boot Please refer to Hard Drive Issue Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 23 8 2 Invalid System Disk message Problem description While the system is booting you receive the following error message Invaid System disk Replace the disk and then press any key Double check the Boot Device Priority under Boot Option in BIOS setup utility Double check if connectors on hard drive are connected properly The system may be infected with a boot sector virus Run a virus check on the hard drive You may also check if hard drive is detected by pressing F11 when the system is booting up Make sure that the main hard drive is shown in Select Boot Device screen If hard drive is detected please try reinstalling or re imaging O S to the hard drive 8 3 System keeps restarting Problem description System keeps restarting by itself 1 If the system keeps booting to windows and keep restarting by itself please check if you have a virus on the system You may replace another hard drive Then you may check for viruses on the original hard drive 2 If the system keep restarting before it is able to load Operating System please check if power supply unit is working If you have another spare power supply unit please test the system with a spare power supply unit 8 4 System is on but ther
21. number IGB WALLOI XXX Emulation type call support for part number Image not available Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 8 Chapter 2 Setting Up Terminal 2 1 Standard base model 1 Lift up base back cover 2 Route cables of peripherals 3 Till monitor head backward through opening 4 Push down cover to access 5 Route cables to the frontand 6 Toggle power switch to turn on ports connects them to respective terminal ports And close lid when done Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 9 2 2 V base model 1 Sit terminal on a flat surface 2 Tilt monitor head backward 3 Push down cover to access ports 4 Connect power to port 5 Organize cables using cable 6 Toggle power switch to turn on Connect other cables as needed tube included in the package terminal Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 10 2 3 Connecting network The LAN network port is located on the I O Panel Cyprus also comes with optional build in wireless card Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 11 Section Using Touchscreen Terminal Chapter 3 Touch screen calibration if needed NOTE Following instructions are only applicable to RESISTIVE type touch panel PCAT projective capacitive type touch panel will NOT require calibration in either Windows 7 or Windows 8 1 operating en
22. per setting and connector settings on your system 7 2 Protecting your own safety 1 Unplug power from AC power source if you need to disassemble the system 2 Protect your own safety with insulating glove 3 Warning To prevent electric shock DO NOT open up Power Supply Unit CRT Monitor Unit 7 3 Protecting your data 1 Make sure that you have backed up important data You may also create a backup image of your system 2 You may back up important data on a USB Memory Drive 3 If you have important system settings such as password make sure you keep your password in a safe place 7 4 Removing power source Remove power source before you try to remove any parts 1 2 Turn off the system and unplug the power from the wall 3 Remove any attached device with power connected to them such as LTP Printer USB Hubs 7 5 Electrostatic discharge ESD Caution Electrostatic discharge ESD could permanently damage the electronic components in your system Always ground yourself with a wrist grounding strap Periodically touch an unpainted metal surface to avoid electrostatic discharge 7 6 Handling cables and connectors When you need to disconnect cables at COM Port LAN port LTP port VGA port Power Connector or connectors on MSR do not pull the cable itself Please remove the connector from the socket carefully If they have a locking tab LAN port COM Port press and hold the plastic locking tab while removing th
23. rus comes with four RS232 Serial port on I O Panel The serial ports are using 8 Pin RJ45 connector Picture Serial Port RS232 Location highlighted in RED rectangular box Power ERAA RN Switch I Power In USB 24V Power Out USB 12V COM ports 4 USB 3 0 2 eSATA 2 LAN HDMI USB 3 0 UGA Cash drawer Table Pin Assignment for RS232 Serial Port Mitty 12345 LI PIN Serial Port Signal Description 1 DCD Data Carrier detect 2 RX Receive data 3 TX Transmit data 4 DTR Data Terminal Ready 5 GND Signal Ground 6 DSR Data Set Ready 7 RTS Request to send 8 CTS Clear to send Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 17 5 2 Using RJ45 to DB9 adapter with serial port COM port If you are using devices with DB9 Connector you can use RJ45 to DB9 adapter Please see picture below Picture RJ45 Male to DB9 Male adapter P N 30 326F Table Pin assignment for RJ45 Male to DB9 Male adapter P N 30 326F RJ45 Male DB 9 Male 1 5 73 1 8 Pin 1 Pin 1 Data carrier detect Pin 2 Pin 2 Receive data Pin 3 Pin 3 Transmit data Pin 4 Pin 4 Data Terminal Ready Pin 5 Pin 5 Signal ground Pin 6 Pin 6 Data set ready Pin 7 Pin 7 Request to send Pin 8 Pin 8 Clear to send Pin 9 Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 18 5 3 Power supplied by seria
24. s Touch Panel issue Refer to the section Touch Panel Touch Panel not responding to finger touch 2 Use a digital camera or pen to record any error message Then press and hold the power switch for at least 5 seconds This will shut down the system Please understand that when a program stops responding any work that has not been saved will may be lost when we shut down the system 3 Restart the computer again 4 bad sector on hard drive may cause system to freeze or Blue Screen if you are using Windows Try to use Windows Check Disk to check if your system has a bad sector To further diagnose the issue you may install hard drive s utilities depending on the brand of the hard drive in the system For example if you are using Western Digital hard drive you may use Data Lifeguard Tools available at Western Digital Support Website Note PioneerPOS uses Western Digital brand WD Blue series for HDD on Cyprus series product For problem on SSD contact PioneerPOS Tech Support for troubleshooting process Western Digital Western Digital Data Lifeguard Tools Link http support wd com product download asp groupid 606 amp lang en Please contact PioneerPOS CustomerONE team support pioneerpos com for replacement of hard drive if required Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 25 8 7 Touch panel Touch position is not accurate Problem description Touch position is not accurate
25. tact PioneerPOS tech support 1 Try to use a keyboard mouse to test if the system has lockup problem system stops responding If you are able to use keyboard mouse to move the cursor go to step 2 If you are not able to use mouse keyboard to activate cursor the system may have lockup problem Restart the computer again 2 Be sure that Touch adapter is detected in touch utility If touch adapter not detected press Add on the Touchkit utility screen to add touch adapter 3 Re install Touchkit utility driver TouchKit utility driver can be downloaded from PioneerPOS com 8 9 Touch panel Cursor always stay on the edge of the screen Problem description The touch active area on one side of the screen is pressed 1 Check for any dirt dust accumulation on the side of the screen otherwise re adjust the touch screen panel 2 Make sure the active are around the touch panel is not pressed touched by other objects 8 10 COM port serial port issue Problem description COM port serial port device not responding Check the connection of the device Make sure the device is connected to the appropriate port Check if the particular port is currently being used by other program printer Test the COM port with generic printer under Windows Under Device Manager make sure there is no IRQ address conflict Bom General Port Settings Driver Resources E Communications Port 1 Device type Ports COM amp LPT
26. tall VGA driver again 3 If you could not see POST screen try to connect an external monitor to the VGA connector on I O Panel If you could see display from external monitor the problem could be caused by defective inverter board or LCD Please contact PioneerPOS Technical Support Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 24 8 5 Software or POS application program stops responding Problem description Certain running program POS application stops responding Operating system is still working 1 Please contact your POS application or program technical support if they freeze up periodically and everything else are working You may use a keyboard and press lt ctrl gt lt alt gt lt delete gt to go to Windows Task Manager Click on Applications tab Select the program that is not responding Click End Task Please understand that when a program stops responding any work that has not been saved will may be lost when we end a program using task manager 86 Operating system not responding solid Blue Screen with error message Problem description Operating system not responding to touch You may see a solid blue screen with error message sometimes 1 If the computer stops responding with finger touch double check if the problem is caused by touch panel issue Try to plug USB mouse or keyboard to see if you get the system to work If you verify that it i
27. vironment 31 Calibration on Windows 7 or POS Ready 7 Cyprus s Touch Screen can be operated with finger or soft stylus If you have re installed the driver software you need to open Touchkit to re calibrate the touch screen 1 Go to Start gt All Programs gt eGalaxTouch gt Configure Utility 2 Click on Tools when you need to calibrate eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display nstalled Touchscreen USB USB Controller Monitor Add Mapping Cancel 3 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to touch each point for about 1 2 seconds until you hear a beep sound Note Linearization is not needed for regular use ES eGalaxTouch USB Controller i Edge Compensation Hardware About General Setting Tools Display Linearization Curve Do 4 points alignment to match display Clear linearization parameter and do 4 points Do 9 points linearization for better touchscreen linearity Linearization Do draw test to verify the touch accuracy Draw Test OK Cancel Manual for CYPRUS V1 0 Core Pentium amp Core i Series Page 12 3 2 Calibration Windows Pro 8 1 or Windows Embedded Industry Pro 8 1 Windows Embedded Industry Pro Retail 8 1 1 On desktop top hit the Windows Icon El either on keyboard or lower le
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