TruFax Hardware Guide
Contents
1. Ordering Loop Start Telephone Service Loop start telephone service is the same service the telephone company installs in residences One loop start telephone line connects one telephone number to the local telephone company s central office or to a remote switching system At customer sites PBXs connect each of the numerous user stations extensions to each other and to the telephone company s network switching system Simple Loop Start Service For simple loop start service you must obtain from the telephone company One loop start telephone line for each TruFax loop start interface Make sure the telephone number or extension number is clearly marked on the cover of each jack One USOC RJ 11C wall jack for each telephone line Introduction 1 3 PBX or Key Telephone Systems For PBX or Key telephone systems you must obtain from your PBX administrator An analog single line extension for each loop start interface This provides service compatible with telephone company loop start lines If you use a telephone system extension make sure that it is a single line extension not an electronic extension e A telephone system feature such as DIL Direct Inward Line termination to provide outside callers direct access to the TruFax extension Note On telephone system extensions callers usually must dial an access code for example 9 to access an outside line One USOC RJ 11C wall jack for each tel2. 5 2 IC Equipment Attachment Limitations CS 03 5 3 Electromagnetic Emissions 5 4 FCC Emissions Information 5 4 IC Emissions Notice 5 5 OLY IA eat a Ge A a dd t 5 5 Appendix A LED Operation Appendix B Hardware Configuration Worksheet Appendix C Avoiding Conflicts with Other Devices Addresses Used by Other Devices aa C 1 Hardware Interrupts Used by Other Devices C 3 Index vi TruFax Hardware Guide Chapter 1 Introduction The TruFax 200 board contains two fax channels for use in computers with an ISA or compatible bus The TruFax board is ideally suited for LAN fax servers fax broadcast and e mail to fax services It has two loop start telephone interfaces Features Two independent 14 400 bps fax channels on one board Adaptive call progress detection capability that works world wide High reliability and T 30 compatibility for mission critical faxing Two sets of LED status indicators Support for 10 different hardware interrupts FCC Part 68 and Part 15 Class A approval Canadian DOC Approval Integration with fax server applications Application Programmer s Interface tools and software drivers to work with many operating systems 1 1 System Requirements The TruFax 200 requires One 8 or 16 bit slot in any computer with an ISA expansion bus Plugging the edge connector into a 16 bit slot is necessary only to enable use of hardware
3. TruFax board by accepting the following factory assigned settings Base I O address 140 e Hardware interrupt 5 e Transfer method PIO Note Be sure to write down the hardware interrupt and the base I O address that you select in Appendix B Hardware Configuration Worksheet You may need this information if you install additional boards in your system Changing the Default Settings If the default settings conflict with that of any other board or device already installed in your system you will not be able to use the factory assigned settings In this case you will need to e Change the base I O address and or Change the hardware interrupt This section describes how to select a base I O address and a hardware interrupt when conflicts occur The transfer method of PIO cannot be changed 3 1 Setting the Base I O Address Note Change the default setting only if it conflicts with that of another board or device already installed in your system or if you are installing more than one TruFax board in your system now Each channel on the TruFax requires a unique block of four consecutive I O addresses that do not overlap with the addresses of any other TruFax or other device installed in a system Therefore the TruFax 200 requires eight addresses The base address a three digit hexadecimal number is the first address in the assigned block We recommend using an address in the range of 100 190 H Note Because o
4. interrupt 10 11 12 14 or 15 One hardware interrupt e Eight consecutive I O ports to support its two channels e Loop start analog single line extension for PBX or Key telephone systems telephone service For information on arranging for telephone service see the section Ordering Loop Start Telephone Service on page 1 3 Operating Requirements Temperature 0 50 C 32 122 E e Humidity 10 95 noncondensing e Power requirements for the TruFax board are 5V DC 12V DC 12V DC Total Power 360 mA 20 mA 4mA 2 1 Watts Brooktrout supplies Fax device drivers and APIs available for a variety of operating systems for those who want to develop their own application based on the Brooktrout API library A fee is charged for this service Assistance for example source code free of charge to developers who port to other operating systems e A DOS Diagnostic Test Program to test the board for LAN fax users 1 2 TruFax Hardware Guide Contents of the Package The following list includes all the parts that ship with your TruFax board Please check the contents of your package to make sure it contains each of these parts The TruFax 200 board Two modular telephone cords One TruFax Diagnostics Test Program diskette for DOS which contains the test files and this document the TruFax Hardware Guide in Adobe Acrobat PDF format e TruFax Quick Start Guide
5. to return the board for repair to Brooktrout Technology Inc or to the reseller from whom you purchased it If you purchased the TruFax board directly from Brooktrout Technology Inc Brooktrout will issue a Return Material Authorization RMA number for it When returning product on RMA to Brooktrout Technology Inc you must supply the RMA number clearly on the shipping container and send the container to the following address Brooktrout Technology Inc 152 Second Avenue Needham MA 02194 2722 If your TruFax board is out of warranty you must get a Purchase Order Number before Brooktrout will issue you an RMA number Contacting Technical Support 4 3 Chapter 5 North American Standards Compliance Information Note to developers system integrators value added resellers and distributors The following compliance information must be provided to your customer and the end user as part of your system documentation In the United Sates the Federal Communications Commission FCC and in Canada Industry Canada IC regulate all electronic devices that connect to the telephone system and or generate radio frequency signals The TruFax board is such a device and must comply with the regulations specified below Telephony Regulations FCC Regulations Regarding Connection to the Phone Line Part 68 The Federal Communications Commission FCC has established rules which permit the TruFax board to be directly connected to the te
6. when three TruFax 200 boards are installed in a system Configuration Base Address Base Address Base Address Board 1 Board 2 Board 3 1 200 208 210 2 250 258 260 3 260 268 270 Setting the Hardware Interrupt The TruFax generates interrupts to the computer These interrupts are handled by the device driver designed for the particular operating system that you use All TruFax boards installed in the same system must share the same hardware interrupt Change the default interrupt setting only if it conflicts with that of another board or device in your system In addition to the TruFax fax board other boards hardware devices and software commonly use particular hardware interrupts Do not configure TruFax boards to use these interrupts on systems running these boards hardware devices and or software unless you disable or move the competing device See the user manual that came with the device in question to determine which hardware interrupt it commonly uses or for instructions on how to disable it Refer to Appendix C for common interrupts used by other devices In 8 bit slots the TruFax can use interrupt 3 4 5 7 or 9 In 16 bit slots the TruFax can also use interrupt 10 11 12 14 or 15 In order of preference we recommend using interrupt 5 7 or 3 for 8 bit slots and 12 11 10 or 15 for 16 bit slots Advanced Setup 3 5 To set the hardware interrupt place the jumper on the p
7. 3 Testing configuration settings 2 7 TruFax channels 2 8 TruFax features 1 1 system requirements 1 2 TruFax board returning if defective 4 3
8. 4 Running the Test Programs 2 5 Installing the Test Software 2 6 Changing the Configuration File 2 7 Testing the Configuration Settings 2 7 Testing the TruFax Board s Channels 2 8 Sending A Fax Se u sic a K K K K K KK 2 9 Receiving a Fax a 2 10 Troubleshooting Faxtest 2 11 Transmission Errors 2 11 Reception Errors 2 12 Redirecting the Test Results toa File 2 13 Preparing for Normal Operation 2 14 Replacing Your Diagnostic Software 2 14 Configuring Your LAN Fax Software 2 14 Chapter 3 Advanced Setup Default Configuration Settings 3 1 Changing the Default Settings 3 1 Setting the Base I O Address 3 2 Setting the Hardware Interrupt 3 5 Avoiding Conflicts with PCI or Plug and Play Boards une e sce ee 3 6 Using ISA Boards with Plug and Play Boards 3 6 Using ISA Boards in EISA Slots 3 7 Chapter 4 Contacting Technical Support Getting Technical Support 4 1 Downloading the Test Software 4 3 Returning a Defective TruFax Board 4 3 Chapter 5 North American Standards Compliance Information K K K K K K K K 5 1 Telephony Regulations 5 1 FCC Regulations Regarding Connection to the Phone Line Part 68 5 1 FCC Rules Regarding Fax Branding
9. 5 Screw the TruFax board s mounting bracket securely to the computer s frame 6 Turn on your computer Configuration and Installation 2 3 Both sets of LEDs those mounted on the bracket and those mounted on the top edge of the TruFax board will flash once when you turn the computer on If LEDs do not flash try installing the board in a different slot If the LEDs still do not flash check Testing the Configuration Settings on page 2 7 Connecting to the Telephone Lines These instructions assume that you have the proper telephone service and hookups already installed at your site For loop start service you must have two loop start telephone lines For PBX or Key telephone systems you must have two analog single line extensions For more detailed information see Ordering Loop Start Telephone Service on page 1 3 To connect the TruFax to a telephone line plug one end of the telephone cord into a TruFax telephone jack and the other end of the cord into a wall mounted telephone jack Figure 2 3 Connecting to the Telephone Lines The TruFax is now connected to the telephone lines and ready to send and receive faxes 2 4 TruFax Hardware Guide Running the Test Programs The test software included on diskette contains DOS programs that test and ensure that you have installed the TruFax in your computer correctly and that the TruFax board is functioning properly We recommend that you run the test on your TruFax before
10. F ON ON OFF OFF ON OFF OFF If you are installing multiple TruFax boards selecting addresses from this table ensures that each TruFax will have a unique base address The following table illustrates the addresses a TruFax 200 uses for communication with each channel when the base address is set to 140 Address 140 143 144 147 Communication with Channel 1 Channel 2 Advanced Setup 3 3 You can select a valid base address from the range of valid base addresses ranging from 100 to 3F8 See Table 3 2 Table 3 2 Switch Settings for the Base Address 3 4 TruFax Hardware Guide Hex Switches EA AAA 1xx OFF ON 2xx ON OFF 3xx ON ON x0x OFF OFF OFF OFF x1x OFF OFF OFF ON x2x OFF OFF ON OFF x3x OFF OFF ON ON x4x OFF ON OFF OFF x5x OFF ON OFF ON x6x OFF ON ON OFF x7x OFF ON ON ON x8x ON OFF OFF OFF x9x ON OFF OFF ON xAx ON OFF ON OFF xBx ON OFF ON ON xCx ON ON OFF OFF xDx ON ON OFF ON xEx ON ON ON OFF xFx ON ON ON ON xx0 OFF OFF xx8 ON OFF To ensure a unique base address for each TruFax when you install multiple boards in a system for each additional TruFax add or subtract 8H from the base address of the previous TruFax board For example the following table illustrates three possible hex address configurations
11. Faxtest next Be sure to run the fax send and receive tests on all TruFax channels in your system 2 10 TruFax Hardware Guide Troubleshooting Faxtest You may encounter some of the transmission and reception error conditions described in this section when you run the frutest program To resolve the error condition find the description of the problem and follow the instructions given for it If you still cannot resolve the problem see Redirecting the Test Results to a File on page 2 13 Transmission Errors Failure during dialing The channel failed to reach the remote fax machine The trutest program displays additional information to indicate the cause Typically this error occurs when the TruFax cannot detect dial tone or when it detects a busy signal For NO DIAL TONE 1 Make sure the channel that is dialing is connected to a working telephone line Rerun trutest on the channel and watch the board s LEDs The dialing channel s LEDs will flash while it is dialing 2 Ifthe dialing channel is connected to the telephone line and trutest still displays the NO DIAL TONE error message connect a telephone to the telephone line and verify that the telephone line is working and has dial tone For BUSY 1 Make sure the channel is dialing a working telephone number that is connected to a fax machine 2 Ifitis make sure you have entered the correct dialing digits in the correct order for the telephone line co
12. MA page memory 0A0 0BF Interrupt controller 2 0C0 0DF DMA controller 2 0E8 Shadow RAM and cache control bit OFO OF1 Numeric processor extension OFS OFF Numeric processor extension 1F0 1F8 Fixed disk C 1 Table C 1 Common System Address Assignments cont Address Function 200 207 Game I O 278 27F Parallel printer port 2 2F8 2FF Serial port 2 300 31F Prototype card 360 36F Reserved 378 37F Parallel printer port 1 380 38F SDLC bisynchronous 2 3A0 3AF Bisynchronous 1 3B0 3BF Monochrome display and printer adapter 3C0 3CF Reserved 3D0 3DF Color graphics monitor adapter 3F0 3F7 Diskette controller 3F8 3FF Serial port 1 C 2 TruFax Hardware Guide Hardware Interrupts Used by Other Devices Systems assign certain functions to certain interrupts The following table lists some of the functions systems may assign to particular hardware interrupts Table C 2 Common System Hardware Interrupts Interrupt Function 3 Serial port 2 4 Serial port 1 5 Interactive UNIX boot controller not installed Parallel port 2 6 Diskette controller 7 Parallel port 1 9 Software redirect to interrupt 2 10 unassigned 11 unassigned 14 Fixed disk controller 15 unassigned To avoid conflicts disable or move any device that competes for the interrupt you select See the manual that came with your system for instructions on how to d
13. TruFax Hardware Guide Document Number 930 088 02 Printed September 1998 DE e Brooktrout TECHNOLOGY 410 First Avenue Needham MA 02494 2722 781 449 4100 www brooktrout com Copyright 1998 Brooktrout Technology Inc All rights reserved This product may not in whole or in part be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without prior consent in writing from Brooktrout Technology Inc Information contained in this document is subject to change without notice Printed in the United States of America Trademarks Brooktrout Technology TR Series TR114 TRNIC TruFax and Universal Port are trademarks of Brooktrout Technology Inc TruFax is a registered trademark of Brooktrout Technology Inc MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Intel is a registered trademark of Intel Corporation Other company or product names mentioned herein may be trademarks or registered trademarks of their respective companies Brooktrout Technical Support For Brooktrout Technical Support see Chapter 4 Contacting Technical Support LIMITED WARRANTY Brooktrout Technology Inc Brooktrout warrants the hardware component of the product described in this documentation the Product to be free from defects in materials and workmanship under normal and proper use for a period of one year from the date of purchase f
14. air of pins below the correct interrupt number 1 1 1 1 1 4 5 7 9 0 1 2 4 5 3 li i i ii li li li li li i li i i ii i ii li i li i Figure 3 2 Default Interrupt Header Setting Interrupt 5 Note Make sure only one jumper is installed Avoiding Conflicts with PCI or Plug and Play Boards The section below describes how to avoid conflicts with other types of boards Refer to Appendix C Avoiding Conflicts with Other Devices for details on the particular addresses and interrupts that other boards hardware devices and software commonly use Using ISA Boards with Plug and Play Boards The PC BIOS automatically configures the addresses and hardware interrupts IRQs for PCI and plug and play boards which may change when the system is rebooted especially if devices are added or moved The BIOS does not recognize the ISA boards in your system when configuring with PCI and plug and play boards Interrupts can be shared among PCI boards but not between PCI boards and ISA boards The action you take to avoid conflicts among the various boards depends on your brand of computer Check the manufacturer s instructions for techniques to avoid conflicts Generally you can avoid conflicts among ISA PCI and plug and play boards by doing the following Let the PC BIOS configure all PCI and plug and play boards Use the tools supplied with the PC to determine the interrupts used or reserved by other devices in your PC For exam
15. change to the directory in which you copied the test software in this example rutest Type cd trutest 2 Execute the trutest program Type any name as long as it does not conflict with another file name For example trutest u r rxfax ips where u The unit parameter that must precede the number of the channel that you want to test Specifies the channel Run this test for each channel typing in the appropriate channel number each time Channel numbers start at 1 Because TruFax 200 has two channels its channel numbers are 1 and 2 Note that when you run trutest with more than one TruFax trutest does not look for the assigned channel numbers on the boards after the first one Instead trutest assumes that channels are numbered sequentially from board 1 on the TruFax that occupies the lowest base I O address and ending with the last channel on the TruFax that occupies the highest base I O address For example if you want to test the second channel on the second TruFax 200 board enter 4 as the channel number r Places the channel in receive mode rxfax ips A test file that will receive and store the test fax 3 From a fax machine dial the telephone number connected to the channel you are testing and send it a test fax 4 Ifthe board completes the fax reception successfully the trutest program displays Fax Received Successfully Test Completed Otherwise it displays an error message see Troubleshooting
16. ciated interrupt becomes available The typical interrupt associated with a particular port is LPT IRQ 7 COMI IRQ 3 COM2 IRQ 4 Advanced Setup 3 7 Chapter 4 Contacting Technical Support In the event of equipment malfunction Brooktrout Technology Inc or an authorized agent should perform all repairs You are responsible for reporting the need for service to Brooktrout or to one of its authorized agents This chapter explains how to get assistance from Brooktrout s Technical Support Department and how to return a defective TruFax board Getting Technical Support Brooktrout provides technical support for customers who have purchased their TruFax product directly from Brooktrout Technology Inc If you purchased your TruFax board from a reseller please contact that reseller for technical support Before calling Brooktrout Technical Support please have the following information at hand The serial number of the board The serial number label a bar code is on the front of the board near the top edge and next to the mounting bracket Bar Code Figure 4 1 Location of Serial Number Label 4 1 The revision number and part number of the board These items are on a label on the back of the board above the gold fingers and close to the mounting bracket and LEDs The label looks like this ASY REV X XXX XXX XX The revision number REV is the single digit number on the first line and th
17. e facility interface code 02LS2 The ringer equivalence number REN determines how many devices can be connected to your telephone line In most areas the sum of the RENs of all the devices on any line should not exceed 5 If too many devices are attached they may not ring properly When assembling a system the registration numbers of all devices must be listed on the exterior of the final assembly for easy access FCC Rules Regarding Fax Branding The Telephone Consumer Protection ACT of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time the message is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or other individual 5 2 TruFax Hardware Guide Users To program this information into your fax machine complete the procedure described in your user s manual Developers You must include facilities in your application to enable the user to enter the required information You must also include in your user s manual instructions for entering this information into your system IC Equipment Attachment Limitations CS 03 The Industry Canada label identifies certified equipmen
18. e part number is the eight digit number on the second line Test results obtained from running the diagnostic tests See Running the Diagnostics on page 2 7 for detailed instructions Contact Brooktrout Technical Support by e Telephone USA 1 781 433 9600 Europe 32 2 658 0170 Singapore 65 224 4485 Japan 81 3 5800 9102 E Mail U S techsupport brooktrout com Europe eurosupport brooktrout com Japan inu dnsl infocom co jp Singapore singsupport brooktrout com e FTP Site ftp brooktrout com e Web Site http www brooktrout com 4 2 TruFax Hardware Guide Downloading the Test Software You can get copies of the latest test software from the Brooktrout FTP site To download the software to your computer 1 Connect to the Brooktrout FTP site by typing the following ftp brooktrout com 2 Log in as anonymous Enter your e mail address as your password when required 3 Select support Select trutest zip and transfer the file to your computer Then unzip the file using an unzip utility Returning a Defective TruFax Board If you suspect that your TruFax board is malfunctioning contact Brooktrout Technology Inc or the reseller from whom you purchased it Typically Brooktrout Technical Support or your reseller will request you to run the diagnostics see Running the Test Programs on page 2 5 on the TruFax board in question to determine whether or not it has a hardware defect If it does you need
19. ephone line 1 4 TruFax Hardware Guide Chapter 2 Configuration and Installation This chapter explains how to e Identify the switches and headers used to configure the TruFax e Install the TruFax in the computer Connect the TruFax to the telephone lines Run the test programs Do not mix the TruFax board with TR112 or TR114 CAUTION boards in the same system 2 1 Identifying the Switches and Headers Figure 2 1 shows the locations and settings for the switches and headers on the TruFax board LEDs Channel 1 Channel 2 Address Selector ont e AU Interrupt Header RJ 11 Phone Jacks Firmware RO Channel 1 Channel 2 LEDs Channel 1 _ Channel 2 f _ ISA Bus Connector Figure 2 1 Layout of the TruFax Board 2 2 TruFax Hardware Guide Installing the TruFax Board in the Computer The TruFax can be installed in either an 8 bit or 16 bit slot in a computer with an ISA compatible expansion bus The TruFax board is an electrostatic sensitive device CAUTION Use ESD procedures when handling it 1 Turn off the computer 2 Remove the computer s cover If the system has a board hold down bar remove it as well 3 Locate an unused expansion slot and remove its bracket if one exists 4 Holding the TruFax at each top corner insert the board firmly into the ISA slot Figure 2 2 Inserting the TruFax in the Computer
20. f system assignments see Appendix C Avoiding Conflicts with Other Devices we strongly recommend that you avoid using an address below 100 H Switches 1 through 8 of the Address selector set the base I O address as shown in Figure 3 1 Figure 3 1 Base I O Address Selection with Default Address 140 H To set the base address to one in the recommended range set the switches of the address selector ON or OFF as shown in Table 3 1 Note The TruFax automatically sets switch 8 to the correct value To avoid confusion always set switch 8 to OFF 3 2 TruFax Hardware Guide Table 3 1 Recommended Base I O Addresses Base l O 1 2 3 4 5 6 7 8 100 OFF ON OFF OFF OFF OFF OFF OFF 108 OFF ON OFF OFF OFF OFF ON OFF 110 OFF ON OFF OFF OFF ON OFF OFF 118 OFF ON OFF OFF OFF ON ON OFF 120 OFF ON OFF OFF ON OFF OFF OFF 128 OFF ON OFF OFF ON OFF ON OFF 130 OFF ON OFF OFF ON ON OFF OFF 138 OFF ON OFF OFF ON ON ON OFF 140 OFF ON OFF ON OFF OFF OFF OFF 148 OFF ON OFF ON OFF OFF ON OFF 150 OFF ON OFF ON OFF ON OFF OFF 158 OFF ON OFF ON OFF ON ON OFF 160 OFF ON OFF ON JON OFF OFF OFF 168 OFF ON OFF ON Jon OFF ON OFF 170 OFF ON OFF ON oN oN OFF OFF 178 OFF ON OFF ON Jon Jon ON OFF 180 OFF ON ON OFF OFF OFF OFF OFF 188 OFF ON ON OFF OFF OFF ON OFF 190 OF
21. ing the problem lies with either the telephone line or the calling fax machine 5 If the telephone is ringing reconnect the line to the channel you are testing 6 If the channel s LEDs still fail to flash on and off contact Brooktrout Technical Support or the reseller from whom you purchased your TruFax board For instructions on how to contact Brooktrout Technical Support see Chapter 4 Contacting Technical Support 2 12 TruFax Hardware Guide Failure during reception The fax attempt failed during reception In most cases this error is due to a line condition and you should try the test again If this error occurs after several tries follow the instructions for redirecting the output from trutest to a file see Redirecting the Test Results to a File below Redirecting the Test Results to a File If you cannot correct the problems you encountered run the trutest program and redirect the output to a file Brooktrout Technical Support or the reseller from whom you purchased your TruFax board will want to examine the test results to determine the cause of the malfunction We recommend that you fax or e mail the test results to Brooktrout Technical Support or to the reseller from whom you purchased your TruFax board For instructions on how to contact or send test results to Brooktrout Technical Support see Chapter 4 Contacting Technical Support Note In the following steps is the number of the channel you are tes
22. isable the competing device Avoiding Conflicts with Other Devices C 3 B Base I O Address setting 3 2 Boards in EISA slots 3 7 C Configuration and Installation 2 1 Configuration File 2 7 Connecting the telephone lines 2 4 D Default Configuration Settings 3 1 Default Settings changing 3 1 Diagnostic Software replacing 2 14 Index E EISA slots ISA boards in 3 7 Emissions electromagnetic 5 4 FCC information 5 4 IC notice 5 5 Errors fax reception 2 12 transmission 2 11 F Fax receiving 2 10 sending 2 9 Faxtest troubleshooting 2 11 FCC regulations 5 1 rules for branding 5 2 Index 1 H Hardware Configuration Worksheet B 1 Hardware Conflicts C 1 Hardware Interrupt setting 3 5 Hardware Interrupts Used by Other Devices C 3 VO address setting 3 2 VO Addresses C 1 IC Equipment Attachment Limitations CS 03 5 3 Installing test software 2 6 TruFax board 2 3 ISA Boards and plug and play boards 3 6 in EISA slots 3 7 with plug and play boards 3 6 E LAN Fax software configuring 2 14 LED operation A 1 Loop start telephone service 1 3 N North American standards compliance 5 1 Index 2 Trufax Hardware Guide P Plug and Play Boards and ISA boards 3 6 S Safety 5 5 Sending faxes 2 9 Setup Advanced 3 1 Switches and Headers 2 2 T Technical Support 4 1 Telephony regulations 5 1 Test programs 2 5 Test sesults redirecting to a file 2 13 Test software downloading 4
23. lephone network e Jacks used in the premises wiring for connection to the telephone network must comply with FCC part 68 Please refer to information below for the correct jack to use for each service An FCC compliant modular cable with compliant plugs on each end is supplied to interconnect the board and the premises witing or telephone network This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information 5 1 A malfunctioning circuit can harm the telephone network Disconnect a malfunctioning TruFax board from the telephone network until you determine the cause of the malfunction and repair it If a malfunctioning TruFax board remains connected the telephone company may temporarily disconnect service The telephone company may make changes in its technical operations and procedures If such changes can affect compatibility with the TruFax board the telephone company must give adequate notice of the changes The telephone company may request information on equipment connected to its lines Give its representative the following information The telephone number s to which the TruFax board is connected The FCC Registration number See back of board The ringer equivalence number REN See back of board The type of wall jack required USOC RJ 11C e Th
24. m a DOS bootable diskette To install the test software in a separate directory for example Vrutest follow these steps 1 Make the Vrutest directory in which to store the test software Type mkdir trutest Make the new directory the current directory Type cd trutest Copy the files from the test diskette into the current directory Type copy A Make sure no other fax application software is running Either edit your current autoexec bat file and remove the lines that run such software or create an alternate autoexec bat file that does not contain those lines Reboot your system using the modified or alternate autoexec bat file 2 6 TruFax Hardware Guide Changing the Configuration File Depending on the number of TruFax boards you installed and whether their installation caused any conflicts with other hardware or software in your system you may need to edit the config txt configuration file and change the parameter values To do so use your system s text editor or any ASCII text editor The config txt configuration file as distributed with the test software contains the following configuration parameter values intnum 5 addrs 140 2 This file is set up for a single TruFax 200 board with the default configuration base address 140 and is using interrupt 5 If you installed two TruFax 200 boards in your system one at address 140 and the other at address 148 you must change the contents of the configu
25. nnected to the TruFax For example if the TruFax is connected to a PBX extension make sure you entered any required prefix usually a 9 or an 8 in the correct position before the telephone number 3 If the dialing digits are correct and trutest still displays the BUSY error message connect a telephone to the telephone line and dial the number manually Configuration and Installation 2 11 Failure during sending The fax attempt failed during transmission In most cases this error is due to a line condition and you should try the test again If this error occurs after several tries follow the instructions for redirecting the output from trutest to a file see Redirecting the Test Results to a File on page 2 13 Reception Errors Failure to answer the call The channel failed to detect the ring signal from the calling fax machine 1 Redial the channel s telephone number making sure you dial the number correctly 2 Verify that the LEDs of the channel you are dialing are flashing on and off A channel s LEDs flash on and off while it is receiving a ring signal Failure to do so indicates the channel is not detecting a ring signal 3 Ifthe channel s LEDs do not flash on and off after you redial connect a working telephone to the telephone line to determine if the telephone is ringing Note Make sure the telephone is an analog telephone and not an electronic one 4 If the telephone is not ring
26. omputer To determine where the problem lies a Install the TruFax in another slot and power up the system again b If the LEDs still fail to operate correctly if possible install the TruFax in another computer and try again c If the LEDs fail to operate correctly in the new computer contact Brooktrout Technical Support or the reseller from whom you purchased your TruFax board For instructions on how to contact Brooktrout Technical Support see Chapter 4 Contacting Technical Support Testing the TruFax Board s Channels This section provides instructions for sending and receiving a fax on the TruFax board s channels Before you run these tests you must have successfully run the btstart program and you must connect the channels on the TruFax to the telephone lines To perform these tests you need access to a fax machine Be sure to run frutest on each channel in your system to verify that all of the TruFax boards are operating properly Note To display help for the trutest program type trutest 2 8 TruFax Hardware Guide Sending A Fax To send a fax from any TruFax channel follow these steps 1 3 If you are not already there change to the directory in which you copied the test software in this example rutest Type cd trutest Execute the trutest program Type trutest u S wphonenumber test ips where u 5 W phonenumber test ips The unit parameter that must precede
27. ooktrout disclaims all implied warranties of merchantability or fitness for a particular purpose Some states do not allow the exclusion of implied warranties so the above exclusion may not apply to you In no event shall Brooktrout be liable for loss of profits or indirect special incidental or consequential damages relating to the Product Brooktrout s total liability in contract tort or otherwise in any way connected with the Product shall be the correction repair or replacement of any defective item or at Brooktrout s option the payment of actual direct damages not to exceed the payments made to Brooktrout for the Product in question Some states do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation and exclusion may not apply to you This warranty gives you specific legal rights You may also have other rights which vary from state to state Contents Chapter 1 Introduction Features 2 a mn a nde hh A and aa es 1 1 System Requirements 1 2 Operating Requirements 1 2 Contents of the Package 1 3 Ordering Loop Start Telephone Service 1 3 Simple Loop Start Service 1 3 PBX or Key Telephone Systems 1 4 Chapter 2 Configuration and Installation Identifying the Switches and Headers 2 2 Installing the TruFax Board in the Computer 2 3 Connecting to the Telephone Lines 2
28. ple Dell computers have an ISA Configuration Utility to track and reserve the installed ISA boards and the resources they use Choose a free interrupt and address for the TruFax boards All TruFax boards must share an IRQ setting 3 6 TruFax Hardware Guide Using ISA Boards in EISA Slots If you install ISA boards in EISA slots use an EISA configuration utility to create an EISA configuration file to reserve the interrupt and VO addresses for the TruFax board The PC BIOS then will not use the reserved interrupt or addresses for other devices in your PC Brooktrout does not supply EISA configuration files for the TruFax board Check the PC manufacturer s documentation for instructions on creating an EISA configuration file If you are installing multiple TruFax boards in EISA slots create an EISA configuration file for each slot and specify the unique base I O address of each board in its respective slot However you must enter the interrupt for only one of the TruFax slot configurations even though multiple TruFax boards share the same interrupt This is because EISA configuration utilities do not allow an interrupt to be entered more than once If you cannot find a free interrupt you may be able to disable an LPT port or a COM port that is not being used These ports can be disabled in the BIOS on some computers On older computers it may require a change to a jumper setting on the motherboard Once the port is disabled its asso
29. ration file to intnum 5 addrs 140 2 addrs 148 2 Testing the Configuration Settings To test the TruFax board s configuration settings follow these steps 1 Boot up your system to run under DOS 2 If you are not already there change to the directory in which you copied the test software in this example rutest Type cd trutest 3 Execute the btstart batch file Type btstart Check the display output to verify that the program displays the same number of channels you installed in your system and specified in the config txt configuration file For example if you have one TruFax 200 fax board two channels installed in your system you should see the following output Total TruFax channels found 02 Configuration and Installation 2 7 4 Ifthe program finds the correct number of channels skip to Testing the TruFax Board s Channels If the program fails to find the correct number of channels run through the following checklist for possible solutions Make sure the switches on the TruFax board s address selector and the jumper on the interrupt header are set correctly to match the configuration parameter values in the config txt configuration file Make sure the settings do not conflict with those of another device in your system Make sure the LEDs on the TruFax flash on once when you power up your system If they fail to flash or if they remain on a problem may exist with the TruFax or with the c
30. rom Brooktrout This warranty applies to the tangible media on which software and firmware are recorded but does not apply to the software and firmware themselves This warranty also does not apply to any expendable components any damage resulting from abuse of the Product or normal wear and tear In the event of a warranty claim the defective item will be repaired or replaced at Brooktrout s option upon delivery to Brooktrout of the defective item Brooktrout is not responsible for transportation and related charges in connection with shipment of items to Brooktrout for warranty service Brooktrout reserves the right to charge for inspection of returned items if it is determined that the items were not defective With respect to software and firmware it should be understood that these components are complex works which may contain undiscovered defects Although the software and firmware provided with the Product contain substantially the features described in the documentation to the extent applicable to the product purchased no assurance can be given that operation of such software and firmware will meet the user s requirements or be uninterrupted or free of errors Except as expressly agreed by Brooktrout in writing Brooktrout makes no representations or warranties of any kind express or implied with respect to the Product or any hardware software or firmware components thereof In particular but without limitation of the foregoing Br
31. rrents required for proper operation North American Standards Compliance 5 5 Appendix A LED Operation The TruFax 200 has two sets of two red LEDs One set of LEDs project through the board s mounting bracket These LEDs are visible at the back of the computer when the board is installed The top LED is associated with channel 1 and the bottom LED is associated with channel 2 SEE E CH1 Telephone Jacks CH2 Channel LEDs __ cx o CH2 0 O Figure A 1 TruFax 200 Mounting Bracket Two more LEDs are located near the top of the board between the Interrupt header and the Address selector see Figure 2 1 for the location of these LEDs These LEDs are visible from the top of the computer when the board is installed if you do not replace the computer s cover The left LED is associated with channel 1 and the right LED is associated with channel 2 Both sets of LEDs operate exactly alike A 1 Each LED indicates the status of its corresponding channel When a channel is active it is off hook When a channel is inactive it is on hook Table A 1 LED States LED Channel Activity Off On hook On Off hook Flashing 1 Off hook dialing digits in a telephone number 2 Off hook sending or receiving a fax On 2secs Off 4secs mire receiving a ring signal from an incoming call A 2 TruFax Hardware Guide Appendix B Hardware Config
32. t This certification means that the equipment meets certain telecommunications network protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some Situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Users should not attempt to make installation connections themselves but should contact the appropriate electric inspection authorit
33. t harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense 5 4 TruFax Hardware Guide IC Emissions Notice This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class A est conforme a la norme NMB 003 du Canada Safety The TruFax board is recognized by ETL the component recognition number is on the back of the board The TruFax board has been tested and complies with UL Standard 1950 3rd edition CSA C22 2 No 950 95 3rd edition Safety of Information Technology Equipment Including Electrical Business Equipment This product must be mounted in the the final assembly so that it is isolated from exposure to any hazardous voltages voltages greater than 42 4V peak or 60Vdc within the assmbly Adequate separation and restraint of cables and cords must be provided To maintain the safety certification of the system ensure that the power drawn from the power supply does not exceed its capacity Please refer to the power usage table elsewhere in this manual for information on the voltages and cu
34. the the number of the channel that you want to test Specifies the channel Run this test for each channel typing in the appropriate channel number each time Channel numbers start at 1 Because TruFax 200 has two channels its channel numbers are and 2 Note that when you run trutest with more than one TruFax trutest does not look for the assigned channel numbers on the boards after the first one Instead trutest assumes that channels are numbered sequentially from board 1 on the TruFax that occupies the lowest base I O address and ending with the last channel on the TruFax that occupies the highest base I O address For example if you want to test the second channel on the second TruFax 200 board enter 4 as the channel number Places the channel in send mode Forces the TruFax to wait for dial tone The phone number of the receiving fax machine If you installed the TruFax on a PBX extension where x is the code to get an outside line you may have to insert x in front of the fax machine s phone number The test file included with the test software If the board completes the fax transmission successfully the trutest program displays Fax Sent Successfully Test Completed Otherwise it displays an error message see Troubleshooting Faxtest on page 2 11 Configuration and Installation 2 9 Receiving a Fax To receive a fax from a fax machine on any channel follow these steps 1 If you are not already there
35. ting and fname is the name of the directory If the program fails to exit on its own press q to quit 1 On sending to redirect the output from the trutest program to a file type trutest u v s wphonenum test ips gt fname 2 On receiving to redirect the output from the trutest program to a file type trutest u v r rxfax ips gt fname Configuration and Installation 2 13 Preparing for Normal Operation Reboot your system to run under the operating system you normally use If your system normally runs under DOS and you booted your system with a special autoexec bat file to run the test software reboot your system now using the original autoexec bat file that contains the lines that run your fax application software Replacing Your Diagnostic Software If you lose or corrupt your diagnostic software you can get another copy from the Brooktrout web site or FTP site For instructions on how to access the web and download a copy of the test software see Chapter 4 Contacting Technical Support Configuring Your LAN Fax Software See your LAN fax application s user manual for instructions on configuring your LAN fax software After you have set up your LAN fax software to support the TruFax board you can begin sending and receiving faxes 2 14 TruFax Hardware Guide Chapter 3 Advanced Setup Default Configuration Settings The TruFax is shipped with default settings You can quickly set up and install the
36. uration Worksheet You may decide to add more TruFax boards or other boards to your system When you do to avoid causing conflicts with the boards already installed in your system you will need to know the address and hardware interrupt you assigned to the previously installed boards Whether you are installing or reconfiguring an board we recommend that you write down and save the hardware configuration information for it here so you can easily find this information when you need it Board Date Slot I O address Interrupt B 1 Appendix C Avoiding Conflicts with Other Devices Addresses Used by Other Devices In addition to the TruFax board other boards hardware devices and software commonly use particular addresses Do not configure the TruFax board to use these addresses on systems running these boards hardware devices and or software unless you disable or move the competing device See the user manual that came with the device in question to determine which addresses it commonly uses or for instructions on how to disable it The following table lists some of the functions systems may assign to particular addresses Table C 1 Common System Address Assignments Address Function 000 01F DMA controller 1 020 03F Interrupt controller 040 05F Timer 060 06F Keyboard controller 070 07F Real time clock NMI Mask 080 09F D
37. y or electrician as appropriate North American Standards Compliance 5 3 The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The Industry Canada certification number is found on the back of the board Electromagnetic Emissions This product was tested for emissions in a personal computer meeting the limits of FCC Part 15 Class B In order to ensure that it continues to meet the Class A emissions limits it should be installed in a host computer or other enclosure which also meets the Class B limits and bears an FCC Part 15 registration number a FCC logo and or a CE marking FCC Emissions Information All computing devices utilizing clock frequencies in excess of 10 kHz must be tested for compliance with RF emission limits set by the FCC TruFax has been tested as a Class A computing device Changes or modifications to this unit not expressly approved by Brooktrout Technology Inc could void the user s authority to operate the equipment Pursuant to Part 15 of the FCC Rules this equipment has been tested and found to comply with the limits for a Class A digital device These limits provide reasonable protection agains
38. you replace the cover on your computer and before you configure your LAN fax software to support the TruFax The test software includes these files btstart bat A batch file that runs tests to determine if the TruFax board s are installed properly btk1 exe btk2 exe btcall cfg bt_cparm cfg chkchan exe Istchan exe dh exe Files that the btstart batch file uses btstop bat A batch file that removes the test program from the computer s memory config txt The configuration file that contains the interrupt and channel addresses of the TruFax board s that you have installed in your system The btstart batch file uses this configuration file Note If you installed more than one TruFax before you run the tests you must edit and change this configuration file test ips A single page test fax file trutest exe A test program that sends and receives facsimiles readme txt These test instructions in text format Configuration and Installation 2 5 To run the diagnostics you must Install the test software Change the configuration file if necessary Boot up your system under DOS not a DOS window under NT Test the configuration settings Test the TruFax board s channels Remove the test program from the computer s memory Installing the Test Software Although we recommend running the software from the hard drive you can execute the test from the diskette drive after you boot your system fro
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