- MyKonicaMinolta
Contents
1. KONICA MINOLTA bizhub 4750 4050 User s Guide Maintenance Troubleshooting Giving Shape to Ideas O Table of contents 1 Cleaning This Machine 1 1 1 2 Before getting started AA 1 2 Cleaning the outside of this Mmachine r 1srrrreri eee eee 1 4 Control Panel AA MAAGA NANANA NA ANA AA a 1 4 Exhaust Air DUCT ui aa NAAN GAGANA KANA AG AANGAL 1 4 CUTER ENE a a A eee BARA 1 4 Original Glas Suie gssai hi Laica a lai 1 5 Original Gover Pad sigla iii 1 5 2 Checking and Replacing Consumables 2 1 2 2 2 2 1 2 2 2 2 2 3 Checking the status of consumables 1 rrssssereecicei zie 2 2 Consumables replacement MessagesS ii 2 2 Checking the consumable level iii 2 2 Replacing consumables c iatale 2 3 Replacing a Toner Cartridge ii 2 3 Handling a Toner Cartridge aa GANA eene iii 2 3 Storing Toner CaMtridQeS ss ascecisecscesscceaeaccvazsccceasecenazceteaastesauedendaucetadaxacssanedsavessanatei edeateivivaacessteasaztninaaneds 2 3 Replacement procedite iari aida LANGKA 2 3 Replacing an Imaging UNIt ii 2 5 Replacing a Staple c oC 2 7 3 Clearing Paper Jam and Staple Jam 3 1 3 2 3 2 1 3 2 2 3 2 3 3 2 4 3 2 5 3 2 6 3 2 7 3 2 8 3 2 9 3 3 3 4 To Prevent paper JAM sila iaia 3 2 When a paper jam has occurred ARRANG2. The operating life of the Imaging Unit has expired Replace the Imaging Unit For de tails refer to page 2 5 If appears Contact your service rep resentative contact your service representative Replace Toner Toner is depleted Replace the Toner Cartridge For details refer to page 2 3 Incorrect Toner An incorrect Toner Cartridge has been installed Install a Toner Cartridge which is our genuine product with the correct color and correct marketing area Incorrect imaging unit An incorrect Imaging Unit has been installed Install an Imaging Unit which is our genuine product with the correct color and correct marketing area Paper Size Mismatch Paper of the specified size is not loaded into a tray Load the correct paper into the dis played tray Paper Empty A print job was executed by specifying the Manual Feed Tray from the printer driver but no paper was loaded in the Man ual Feed Tray Load paper into the Manual Feed Tray A print job was executed by specifying Tray X from the printer driver but no paper was loaded in Tray X Load paper into Tray X Paper Size Type Mismatch The size and type of the paper loaded in the tray specified from the printer driver are different from those of the paper loaded in the tray on the main unit Load the paper of the appropriate size and type into the tray then specify the correct size and type for
3. Scan to D Scan to amp FEX PY E mail Folder LE LE Document Counter Db Print Delete 2 Check the total number of pages printed after the count starting date Select function 2013 05 21 10 03 Total Copy Print Scan Fax Item Count Black 24 Black 2 sided 1 1 901 Black Large 1 001 Output Total Item Description Total Check the total number of pages printed on this machine Copy Allows you to check the total number of pages copied Print Check the total number of pages printed through a computer Scan Check the total number of pages scanned in Scan to E mail and Scan to Folder modes Fax Check the total number of pages scanned in Fax mode total number of pages printed in a file received by fax and total number of pages received by fax Maintenance Troubleshooting WW a 6 Index C Cleaning Control Panel ite ottenere 1 4 Exhaust Air DUCE iii 1 4 Original Cover Pad eee 1 5 Original Glass 0am aa asian 1 5 Outer GOVErS aaa tere a 1 4 Consumables CHECK AA 2 2 PROPIACC AA 2 3 Counter S 5 2 l Imaging Unit REPIACO iii 2 5 M Missi eI 4 15 Consumables Replacement 2 2 EMON kaaa maana AANGAL 4 16 Warning maana oli e aaa 4 15 P Paper Jam ADF EET 3 5 Finish ef iaia 3 10 3 11 Front Cover i 3 6 Manual Feed Tray eee 3
4. ror is found Is the modular cable con nected correctly Is the modular cable connected Check the modular cable connection and if unplugged plug it in securely Are TEL and LINE connected inversely Check the modular cable connection and if unplugged plug it in securely Is there a problem with the receiving machine Is the power of the receiving facsimile turned off is it out of paper or is there another problem Call the recipient to determine whether there is a problem If it is a password TX job have you sent the correct password Check the recipient s password then resend the fax using a correct pass word Was the sender s fax number correctly registered with Check Dest amp Send Check that the fax number registered with the recipient is correct Or set Check Dest amp Send to Disable then send a fax Is PBX Connection Settings set correctly when you are using this machine in the PBX environment When setting PBX Connection Settings to ON and dialing the recipient for which E is registered at the head of a fax number check that the outside line number is correctly registered in PBX Connection Settings When setting PBX Connection Settings to OFF you can enter P pause and the recipient fax number following the outside line number to call the outside line Maintenance Troubleshooting 4 5 Cannot perform fax internet fax 4 5 2
5. Cannot perform Fax RX Description of problem Check points Remedy Cannot receive faxes Is the power turned on Check the Power Switch of this ma chine If a hub is used also check the hub power Has the machine been placed in ErP Auto Power Off mode If the machine is placed in ErP Auto Power Off mode it cannot receive any jobs Press the Power key to release the ErP Auto Power Off mode Is the Receive Mode set to Manual RX Change the RX Mode to Auto RX When RX Mode lis set to Manual RX receive faxes manually Is the modular cable con nected correctly Is the modular cable connected Check the modular cable connection and if unplugged plug it in securely Is Closed Network RX ena bled If Closed Network RX is enabled the machine accepts faxes sent from spe cific recipients For details contact your administrator Has a wrong SUB been sent in F code from the sender side If a wrong sub address is received with the Confidential User Box set a com munication error may occur causing failed reception Check the sender side to see if the sub address is set No printout produced Is PC Fax RX enabled When PC Fax RX is enabled print the fax from the Memory RX User Box Is TSI Distribution enabled Check forwarding destinations for TSI Distribution Is Memory RX enabled If Memory RX is enabled print the fax from the Memory RX User Box I
6. Is the paper damp Replace with new dry paper Was the original not pressed close enough against the Original Glass Position the original so that it is pressed closely against the Original Glass The entire area of a copy gets smudged Is the Original Glass dirty Wipe the Original Glass with a soft dry cloth Is the Original Cover Pad dirty Clean the Original Cover Pad with a soft cloth dampened with a mild deter gent Was the original printed on highly translucent material such as diazo photosensitive paper or OHP transparen cies Place a blank sheet of paper on top of the original Is a 2 sided original being copied If a thin 2 sided original is being copied the print on the back side may be repro duced on the front side of the copy On the Background Removal screen select a lighter background density Images are tipped Is the original positioned cor rectly Correctly position the original against the Original Scale Load the original into the ADF and slide the adjustable Document Guide to fit the size of the original Is the original incorrectly po sitioned in the ADF If the original cannot be fed correctly through the ADF make copies by posi tioning the original on the Original Glass Is the lateral guide of the pa per tray correctly aligned with the paper Align the Document Guide with the edges of the paper Has curled paper been loa
7. the loaded paper on the Control Panel The size and type of the paper in the tray that are specified on the Control Panel do not match those of the paper actually load ed in the tray Load the paper of the appropriate size and type into the tray then specify the correct size and type for the loaded paper on the Control Panel Output Tray Full The amount of paper output to the Output Tray has reached the maximum Remove the paper from the Output Tray Maintenance Troubleshooting Major messages and actions Message Description Remedy Memory Overflow Data has been received over the maximum memory size Cancel the job to reduce the amount of data then execute the job again All the available space in memo ry has been used up by docu ment scanning Reduce the amount of original data Replace Staples Staples have run out Replace the staple case For details refer to page 2 7 Stored Job Error The option configuration is dif ferent from that specified when a job was saved Return to the option configuration specified when a job was saved HDD Capacity Over The HDD capacity has become full Delete data saved on the HDD if necessary Document Registration Overload The number of files on the HDD has reached the upper limit Delete data saved on the HDD if necessary Memory Full FAX The fax data storage area h
8. 3 Output Tray iaia 3 10 Paper Feed Unit i 3 5 Rear Cover ii 3 9 Tray lilla 3 4 S Service Call 1 i maa NANANG 4 18 Staple Jam 2t cri ih Re nade 3 15 Staple Kit Replace eerte ai pecus Eee og eles 2 7 T Toner Cartridge vii iaia dii 2 3 Handle aa maa iaia 2 3 Replace naaa Kaman NAG 2 3 STONE iii AN AA AA 2 3 Troubleshooting COPY sian 4 13 Fax RX iii ra ea 4 12 FX iii 4 11 Internet Fax RX Laan reete aude vendat 4 12 Internet Fax TX 4 11 Network San usino ed potenza tos saecu 4 10 Paper Jam m 3 13 Power aaa an M 4 2 Mi aee ccm 4 4 Print Quality 4 2 KANAN tente lat rnnt eder 4 7 Touch Pana uma aaa ala 4 3 Maintenance Troubleshooting KONICA MINOLTA http konicaminolta com A6F7 9567 44A 2013 KONICA MINOLTA INC 2015 3
9. 3 4 Clearing a staple jam 5 Insert the Staple Cartridge until it clicks 6 Close the cover in the right hand side of the Finisher 3 Tips After clearing a staple jam conduct idle stapling two to six times depending on the conditions Maintenance Troubleshooting 3 16 Troubleshooting 4 1 The power is not turned on 4 4 4 1 Troubleshooting The power is not turned on Check the Power Switch for the status Check whether the power plug of this machine is firmly plugged into the power outlet Also check that the breaker has not tripped e Check that the Power Switch is turned ON Maintenance Troubleshooting 4 2 4 2 The Touch Panel is not displayed 4 4 2 The Touch Panel is not displayed If a certain length of time has elapsed without any operations being carried out on this machine the Touch Panel may turn off Check the following items e Select Utility Accessibility Brightness Adjustment then adjust the contrast brightness of the Touch Panel e Touch the Touch Panel In Power Save Low Power Sleep mode this machine returns from the Power Save mode when the Touch Panel is touched or a key on the Control Panel is pressed and the Touch Panel appears normally On the Control Panel press the Power key If the Weekly Timer setting has put the machine in Erp Auto Power Off mode press the Power key to display the Touch Panel To use it outside the preset
10. by SMB TX to a specified computer Is the folder correctly speci fied If the path for the destination folder is delimited by slash the folder can not be specified Use V to specify the path for the destination folder Are you using the correct au thentication method When sending data to a destination PC running operating software earlier than Mac OS X 10 3 x use the NTLMv1 au thentication To a destination PC run ning operating system later than Mac OS X 10 4 x send data using the NTLMv2 authentication Have you specified a folder name using more than 13 characters When sending data to a folder on a PC running Mac OS X specify a folder name using up to 12 characters When sending scanned data by SMB TX to a specified computer operations take place slowly Is LLMNR enabled Disable LLMNR using Web Connec tion When sending scanned data by SMB TX to a specified computer a Server connec tion error occurs Is the network cable con nected Make sure that the network cable is cor rectly connected Do packets from this ma chine reach the destination Check that packets from this machine reach the destination If not take check the action indicated below e Replace the network cable with a new one e Check if the wireless settings are correct if wireless connection is used Or replace it with a wired con nection e If no packets are sent out from
11. out slips of paper Maintenance Troubleshooting 3 11 3 2 When a paper jam has occurred 4 Close the trap cover 5 Close the rear cover of the Finisher 6 Open and close the Front Cover Maintenance Troubleshooting 3 12 Troubleshooting for paper jam Troubleshooting for paper jam Symptom Cause Action Multiple sheets are fed out as a stack of paper Sheet edges are not aligned Remove sheets align their edg es then load them into a tray again Paper is damp Remove the damp paper then replace it with new dry paper A paper jam message persists A jammed paper or slip of paper remains inside this machine Recheck the paper path then check that all paper jams are cleared A paper jam has occurred during 2 sided printing Invalid paper paper of an invalid size thickness or type is used Use our recommended paper For information on the available paper refer to Chapter 6 Load ing Paper in User s Guide In troduction 2 sided printing is available for plain paper recycled paper of 15 15 16 to 23 15 16 Ib 60 to 90 g m thick paper of 24 3 16 to 43 3 8 Ib 91 to 163 g m or special paper of 15 15 16 to 23 15 16 Ib 60 to 90 g m Specify the correct paper type using the printer driver For information on the available paper refer to Chapter 6 Load ing Paper in User s Guide In troduction Do not load she
12. this machine check the IP settings on this machine e Check that the IP address of the destination is correctly registered When sending scanned data by SMB TX to a specified computer a login error oc curs Is the File Path set correctly for the destination Check that the File Path of the destina tion is correctly registered Are you operating as a do main user If you are operating as a domain user create a domain user name that is differ ent from the local user name If your do main user name is the same as the local user name use the same password for both Maintenance Troubleshooting 4 5 Cannot perform fax internet fax 4 5 Cannot perform fax internet fax 4 5 1 Description of problem Cannot perform Fax TX Check points Remedy Cannot send data Was the transmission proce dure carried out correctly Check the transmission procedure then resend the fax Is the fax number you en tered for the destination cor rect Were the address book des tination and program desti nation registered correctly If you are using a destination in the Ad dress Book or Program the registered fax number may be incorrect Print the Speed Dial list to check wheth er the numbers are registered correctly Is the telephone line setting correct Does the setting in Dialing Method match the telephone line being used Check the setting and correct it if an er
13. transmission has failed After a while cancel the job Off Hook The handset remains picked up after a manual transmission Replace the handset Fax TX Failed Fax transmission has failed This error is remedied automatically Fax RX Failed Fax receiving has failed This error is remedied automatically I Fax TX Failed An error occurred while sending an Internet fax and the job was not ended normally This error is remedied automatically I Fax RX Failed An error occurred while receiving an Internet fax and the job was not ended normally This error is remedied automatically E mail forwarding failed An error occurred while forward ing the received fax by E mail and the job was ended normally This error is remedied automatically PC FAX Restricted PC Fax TX is prohibited Enable PC Fax TX Maintenance Troubleshooting Major messages and actions Message Description Remedy PC Fax TX Error An error occurred when PC Fax TX data was received on this ma chine This error is remedied automatically Polling RX Error Multiple destinations have been specified for Polling RX Multiple destinations cannot be specified for Polling RX Specify only one destination Counter has reached its maximum allowance The counter has reached the up per limit Delete jobs Job Log Error The job log st
14. E 3 3 Clearing a paper jam in the Manual Feed Tray rennen 3 3 Clearing a paper jam in Tray Tu Aa 3 4 Clearing a paper jam in Tray 2 9 4 nennen enne nnne nnne neret nnne nns 3 5 Glearing a paper Jam in ADP sists scii eco ot ntt iaia 3 5 Clearing a paper jam in the Front COVEr ii 3 6 Clearing a paper jam in the Rear COVEr i 3 9 Clearing a paper jam in the Output Tray nennen nennen nennen 3 10 Clearing a paper jam in the outlet of the Finisher ii 3 10 Clearing a paper jam in the rear of the Finisher i 3 11 Troubleshooting for paper jam iii 3 13 Clearing a staple jam ale ale esse terea uias toe cde ceensec ced enc cteeedeehenieteiecs 3 15 4 Troubleshooting 4 1 4 2 4 3 4 3 1 4 3 2 4 3 3 4 4 4 5 4 5 1 4 5 2 4 6 The power is not turned on uiilaaliaile ii iii 4 2 The Touch Panel is not displayved pisiaiia alii iaia 4 3 Cannot print ale lei 4 4 Cannot AA a S a SE a O N 4 4 Problems oniprint quality essential iaia pa 4 7 When the bit count does not match between the server and the client 4 8 Cannot perform network scanning ruurreiiizizie ieri 4 10 Cannot perform fax internet faX rrrririieii iii 4 11 Cann t perform Fax o E 4 11 Cannot perform Fax IRX CE EP 4 12 Cannot perform C
15. OPY uma NAKA 4 13 Maintenance Troubleshooting Contents 1 5 6 4 7 Major messages and actions 1 rrrrreezeeeeiieee einen 4 15 Warning Eno cam 4 15 Errok messageb i 4 16 Semice 4 18 Checking the Counter Index Maintenance Troubleshooting Contents 2 1 Cleaning This Machine 1 1 Before getting started 1 IU 1 Cleaning This Machine NOTICE Thoroughly read all the precautions and warning labels and be sure to follow their instructions These labels are provided inside the door of this machine or inside the machine 1 1 Before getting started Carefully handle this machine so that you can use it for an extended period of time A failure caused by in correct use or rough handling is not covered by the warranty If dust or slips of paper are left inside or outside this machine it may reduce printing quality We recommend that you periodically clean this machine Follow the guideline shown below Do not place any objects on this machine To clean this machine use a soft cloth Do not spray detergent directly on the surface of this machine If detergent gets into this machine through holes slots etc it may damage internal circuits Do not use abrading or corrosive agents including solvents such as alcohol benzene or thinner to clean this machine When using detergent such as neutral detergent t
16. aging Unit is damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit Paper is damp Adjust the humidity of the paper storage place Remove the damp paper then replace it with new dry paper The paper setting of the printer driver does not match the paper that is actually loaded on this machine Load the correct paper in this machine The power supply does not match the specifica tion of this machine Use the power supply that matches the specifi cation Multiple sheets are fed out simultaneously Remove paper from the paper tray then check it for static electricity Flip through the paper then return it into the paper tray Paper is not correctly loaded into the paper tray Remove paper align its edges return it into the paper tray then adjust the paper guide Printed in jet black A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it The Imaging Unit is damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit A print is faint The laser lens is dirty Clean the laser lens Paper is damp Remove the damp paper then replace it with new dry paper Toner is running out in the Toner Cartridge Replace the Toner Cartridge A Toner Cartridge is damaged Remove the Toner Cartridge then chec
17. andle then pull out the Imaging Unit NOTICE Do not touch the surface of the OPC drum Doing so may cause reduce printing quality 4 Place the Imaging Unit on a flat surface NOTICE Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more Long term exposure will lead to reduced printing quality 5 Lift the flap in the front side of the inside of the main unit Maintenance Troubleshooting 3 7 3 2 When a paper jam has occurred 3 6 Securely hold both sides of the jammed paper then carefully pull it out 3 Completely remove the jammed paper so that no slip of paper is left inside 7 Align the arrows of the side rails of the Imaging Unit to those of the side rails in this machine then insert the Imaging Unit into the back 8 Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine then insert the Toner Cartridge into the back 9 Close the Front Cover Maintenance Troubleshooting 3 8 3 2 When a paper jam has occurred 3 3 2 6 Clearing a paper jam in the Rear Cover NCAUTION e The inside of this machine may be hot Wait until the surface has cooled to prevent yourself from being burnt 1 Press the button on the right hand side of this machine then open the Front Cover 2 Carefully pull down the Rear Cover 3 Securely hold both sides of the jammed paper then carefully pull it out 3 Co
18. as become full When sending fax data send only the scanned original or manually send it again When receiving fax data print or de lete data saved in memory Job Registration Limit Over The number of registered jobs has reached the upper limit Wait until a job has been completed or delete a current job Connection Failed Failed to connect to the FTP server Check that the destination has been registered correctly Writing Error An error has occurred while sav ing data onto a USB memory de vice Cancel the job then check that the USB memory is in the write enable state Matching paper size not available Paper appropriate for a print job is not loaded in the tray Load the appropriate paper in the tray then specify the correct size and type for the loaded paper on the Control Panel Out of the Range of Auto Zoom The auto zoom ratio setting ex ceeds the allowable range Specify the zoom ratio between 25 and 400 Place Original on Glass The original of an invalid size is loaded on the ADF Scan the original from the Original Glass Place Original on ADF No original is loaded on the ADF Load the original on the ADF Scan the original of different sizes from the ADF Duplex Copy Disabled The size of the loaded paper is not available for 2 sided copy Cancel 2 sided copy or change the paper size Scan TX Failed Scan
19. b Check whether or not the target file is saved on the HDD Did you specify Secured Job when executing the print job Check whether or not the target file is saved on the HDD If account track is ena bled are the account name and password correct Enter the correct account name and password If user authentication is enabled are the user name and password correct Enter the correct user name or password Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver If network connection is in place is the printer controller connected to the network Check with the network administrator Is the machine in en hanced security mode Configure authentication settings in enhanced security mode For information on the authentication settings in enhanced security mode refer to User s Guide Description of Utility Keys Chapter 5 Adminis trator Settings Enhanced Security Model Cannot print in Secured Job Is Password Rules set to ON on this machine If Password Rules is set to ON set a password that satisfies the password rules For detai
20. bent or creased pa per then load new paper into the paper tray Paper is damp Remove damp paper then load new dry paper into the paper tray Envelopes are loaded into Tray 1 2 3 4 Load envelopes into the Manual Feed Tray Label sheets are loaded in an in correct orientation Correct the orientation of label sheets Envelopes are loaded in an in correct orientation Load envelopes so that flap parts are set on the lower left Invalid paper paper of an invalid size thickness or type is used Use our recommended paper For information on the available paper refer to Chapter 6 Load ing Paper in User s Guide In troduction A paper jam has occurred in the Finisher T Tips Invalid paper paper of an invalid size thickness or type is used Use the paper available with the Finisher For information on the available paper refer to Chapter 10 Specifications in User s Guide Introduction If a paper jam frequently occurs in a specific place carry out checks repairs or cleaning focusing on the location of the jam Maintenance Troubleshooting 3 4 Clearing a staple jam 3 3 4 Clearing a staple jam 1 Open the cover in the right hand side of the Finisher 2 Pullout the Staple Cartridge 3 Lift the Face Plate then remove jammed or spilled staples 4 Return the Face Plate until it clicks Maintenance Troubleshooting 3 15
21. ced copying at a zoom ratio matching the paper Cannot switch to the 2 Sided 1 Sided or 2 Sided 2 Sided function Have settings been selected that cannot be combined Check the combinations of the selected settings Maintenance Troubleshooting 4 7 Major messages and actions 4 7 Major messages and actions Check the displayed message then take the appropriate action If messages other than those listed below have been displayed follow them to perform processing Warning messages Message Description Remedy Memory Overflow Not enough memory to print ona copy basis Print only the first page HDD is low on disk space The HDD free space is insuffi cient Delete data saved on the HDD if necessary Paper Empty No paper is loaded in the tray Add paper Toner is low The toner is about to run out Prepare the specified Toner Car tridge Replace toner Toner is depleted Replace the Toner Cartridge For details refer to page 2 3 Imaging Unit will require re placement soon The operating life of the Imaging Unit has expired Replace the Imaging Unit For details refer to page 2 5 Maintenance Kit will require replacement soon The maintenance kit has expired Replace the maintenance kit For details contact your service rep resentative Replace Staples Staples have run out Replace the s
22. ceeds the maximum capacity of the paper tray Up to 250 sheets can be output from the output tray If 250 or more sheets are left in the tray it will cause a paper jam Maintenance Troubleshooting 3 2 3 2 When a paper jam has occurred 3 3 2 When a paper jam has occurred To prevent a failure carefully remove jammed paper so that it does not tear Even if only a large or small slip of paper is left in this machine it will cause a paper feed failure resulting in a paper jam If a paper jam occurs on this machine a message notifying that a paper jam has occurred is displayed on the Touch Panel 3 Tips After the jammed paper has been removed open and close the Front Cover regardless of the location of the paper jam 3 2 1 Clearing a paper jam in the Manual Feed Tray 1 Securely hold both sides of the jammed paper then carefully pull it out gt Completely remove the jammed paper so that no slip of paper is left inside 2 Flip through the removed paper the align the edges 3 Load paper again 4 Open and close the Front Cover Maintenance Troubleshooting 3 3 3 2 When a paper jam has occurred 3 3 2 2 Clearing a paper jam in Tray 1 1 Fully pull out Tray 1 2 3 Securely hold both sides of the jammed paper then carefully pull it out 3 Completely remove the jammed paper so that no slip of paper is left inside 4 Flip through the r
23. cing consumables 2 Holdthe handle then pull out the Toner Cartridge 3 3 To dispose of the used Imaging Unit use the recovery service or follow the regulations in your re gion 4 Take anew Imaging Unit out of the package bag then shake it 5 Remove all packaging materials NOTICE Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more Long term exposure will lead to reduced printing quality Maintenance Troubleshooting 2 2 Replacing consumables 2 6 Align the arrows of the side rails of the Imaging Unit to those of the side rails in this machine then insert the Imaging Unit into the back 7 Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine then insert the Toner Cartridge into the back 8 Close the Front Cover 2 2 3 Replacing a Staple Kit 1 Open the cover in the right hand side of the Finisher Maintenance Troubleshooting 2 7 2 2 Replacing consumables 2 Take the Staple Cartridge out of the Finisher 3 Liftan empty Staple Case while holding its both edges then pull out it from the Staple Cartridge 4 Remove the spare Staple Case from the holder Maintenance Troubleshooting 2 8 2 2 Replacing consumables 6 Insert the Staple Cartridge until it clicks 7 Replace the spare Staple Case for the future usage 8 Close the cover in the righ
24. com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver There may be an error in the application software settings Refer to the user s manual of the application soft ware to check the settings Are the file printing set tings correct Change the settings and try to print again Maintenance Troubleshooting 4 4 Cannot print Description of problem Check points Remedy Print processing on the computer has finished but printing does not start Is another printer speci fied Check the specified printer name Is the network or USB cable disconnected Make sure that the cables are correctly connect ed If a hub is used also check the connection with the hub Is the machine in the Sub Power Off mode If the machine is in the Sub Power Off mode printing cannot be executed Press Power key to release the Sub Power Off mode Has an error occurred on the machine Check the Control Panel of this machine Are unprocessed jobs queued on the machine Tap Job List to check the job sequence Did you specify Store Job when executing the print jo
25. d ed into the paper tray Manually flatten the paper and re load it into the paper tray An output copy is curled Curls may appear depending on the paper type recycled paper for example Remove the paper from the paper tray turn it over then load it again Replace with new dry paper Maintenance Troubleshooting 4 6 Cannot perform copy Description of problem Check points Remedy The area around an image gets smudged Is the Original Cover Pad dirty Clean the Original Cover Pad with a soft cloth dampened with a mild deter gent Is the paper selected of a size larger than the original size When copying at full size or 100 0 zoom ratio Select a paper size that is the same as the original Otherwise tap Zoom on the copy main screen to select Auto and perform en larged copying at a zoom ratio matching the paper Is the size or orientation of the original different from that of the paper When copying at full size or 100 0 zoom ratio Select a paper size that is the same as the original Otherwise re load paper in the same orientation as the original Have you selected the zoom ratio for reduced copying that is suited for the paper size When the reduced copying zoom ratio has been selected manually Select the zoom ratio that matches the paper size Otherwise tap Zoom on the copy main screen to select Auto and perform re du
26. e setting to share the drive to be assigned in advance This example shows the operation when installing Windows Server 2008 32 bit version on the print server and Windows Vista 64 bit version on the client computer 1 Configure the setting to share the drive ordinarily drive C where the client computer s operating sys tem is installed On the print server assign the drive example C of the client computer which is shared in Step 1 as the network drive example z Install the 32 bit operating system driver on the print server Open the Properties screen in the driver installed Select the Sharing tab and select the Share this printer check box O Click Additional Drivers The Additional Drivers page appears mg Select the x64 check box in the Processor column and click OK Specify the folder that contains the 64 bit operating system driver This displays a page to request a setup information file Maintenance Troubleshooting 4 8 4 3 Cannot print 4 J Click Browse and specify the setup information file ntprint inf on the client computer to which the network drive is assigned gt Specify the following file z Windows System32 DriverStore FileRepository ntprint inf_xxx In the path above z represents the assigned network drive _xxx at the end of this path varies depending on the driver version 3 The setup information file may be stored at a different location dependi
27. eed Unit Doing so may damage the Paper Feed Unit e Before connecting the power cable of this machine to the power outlet check that internal components removed at the time of cleaning have been installed to their original positions If your hand is stained by toner wash it with cool water and neutral detergent A WARNING e Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock Z CAUTION e To move this product be sure to only hold the parts of the product specified in the user s guide or other manuals If you hold parts that are not specified it may cause the product to fall etc while being moved resulting in injuries e If any toner enters your eyes immediately wash them with cool water then contact your doctor The inside of this machine may be hot Wait until the surface has cooled to prevent yourself from being burnt Maintenance Troubleshooting 1 3 1 2 Cleaning the outside of this machine 1 1 2 Cleaning the outside of this machine Z WARNING o Before cleaning this machine turn the power off then disconnect the power cable and interface cable Exercise care not to spill water or detergent inside this machine Doing so may cause a damage of this machine or an electric shock Control Panel Ex
28. emoved paper the align the edges Ca 5 Load paper into Tray 1 then close the tray 6 Open and close the Front Cover Maintenance Troubleshooting 3 4 3 2 When a paper jam has occurred 3 3 2 3 Clearing a paper jam in Tray 2 3 4 v Tray 2 3 4 is available when the optional Paper Feed Unit is installed 1 Fully pull out Tray 2 Securely hold both sides of the jammed paper then carefully pull it out gt Completely remove the jammed paper so that no slip of paper is left inside 3 Flip through the removed paper the align the edges 4 Load paper into the Tray then close the tray 5 Open and close the Front Cover 3 2 4 Clearing a paper jam in ADF 1 Pull all original sheets out from the Document Feed Tray Maintenance Troubleshooting 3 5 3 2 When a paper jam has occurred 3 2 Open the ADF Feed Cover 3 Securely hold both sides of the jammed paper then carefully pull it out 3 Completely remove the jammed paper so that no slip of paper is left inside 4 Close the ADF Feed Cover 5 Open and close the Front Cover 3 2 5 Clearing a paper jam in the Front Cover NCAUTION e The inside of this machine may be hot Wait until the surface has cooled to prevent yourself from being burnt 1 Press the button on the right hand side of this machine then open the Front Cover Maintenance Troubleshooting 3 6 3 2 When a paper jam has occurred 3 3 Liftthe h
29. ersists see your doctor e If you have drunk toner wash your mouth out well then drink one or two glasses of water See your doctor if necessary o Keep Toner Cartridge out of reach of babies and children Storing Toner Cartridges Store Toner Cartridge as shown below e Do not open the protection bag before installing a Toner Cartridge e Store Toner Cartridges in a cold dark place away from direct sunlight e Store Toner Cartridges in a location in which the temperature is 95 F 35 C or less and the humidity is 8096 or less with no dew condensation If a Toner Cartridge is moved from a cold place to a warm place with high humidity a dew may form which may affect printing quality Before using a Toner Car tridge leave it for approximately one hour to adjust to the ambient environment e Keep Toner Cartridges horizontal Do not place a Toner Cartridge in the reverse direction from that specified Doing so may cause toner in a Toner Cartridge to become hard or uneven e Do not touch salty air or corrosive gases such as aerosol qt Tips Guidance for recovering used Toner Cartridge e Put the used Toner Cartridge in a bag place the bag in the box in which the Toner Cartridge was in cluded at the time of purchase then send the box to us Securely seal the bag and box with tape being careful of the toner in the Toner Cartridge The recovered Toner Cartridge and Imaging Unit are re cycled Replacement procedure NOTICE Do
30. ets of different types together Do not use an envelope label sheet glossy paper or single side only paper for 2 sided print ing A paper jam has not yet cleared Recheck the paper path then check that all paper jams are cleared A paper jam has occurred in the ADF An invalid original is used Use an original that matches this machine For information on the available original size refer to Chapter 5 Loading the Original in User s Guide Introduction The number of original pages ex ceeds the maximum capacity Remove excessive original pag es on the ADF then load them again The width of the lateral guide is not adjusted to the size of the original Adjust the lateral guide of the ADF to the size of the original Maintenance Troubleshooting 3 3 Troubleshooting for paper jam Symptom Cause Action A paper jam has occurred in the paper tray Paper is not loaded in the correct position in the paper tray Remove the jammed paper then correctly load paper into the pa per tray The number of sheets in the pa per tray exceeds the maximum capacity Remove excessive sheets in the paper tray then re load paper into the paper tray The width of the paper guide has not adjusted to the paper size Adjust the paper guide in the pa per tray to the paper size Bent or creased paper has been loaded into the paper tray Remove the
31. ginal Glass dirty The density is uneven A Toner Cartridge is Remove the Toner Cartridge then check it for damaged damage If the Toner Cartridge is damaged re place it Only a small amount of toner is left in the Toner Cartridge or the Toner Cartridge is damaged Replace the Toner Cartridge This machine has not been placed on a level location Place this machine on a flat hard stable and horizontal surface inclination within 1 de gree When the bit count does not match between the server and the client If the print server is Windows Server 2008 Server 2008 R2 Server 2012 Server 2012 R2 and its OS bit count does not match that of the client computer an additional driver may not be able to be installed normally on the print server To solve this problem specify the setup information file ntprint inf of the operating system with a different bit number when installing the additional driver on the print server The following describes how to install the additional driver by specifying a setup information file on a different computer from that of the print server Tips e Before starting this procedure prepare to configure a different client computer from that of the print server and install the operating system that has a bit number different from that of the print server e On the print server side the system drive of the client computer is assigned as the network drive Con figure th
32. haust Air Duct Outer Covers Maintenance Troubleshooting 1 4 1 2 Cleaning the outside of this machine 1 Original Glass Original Cover Pad Maintenance Troubleshooting 1 5 2 Checking and Replacing Consumables 2 1 Checking the status of consumables 2 mii 2 2 1 Checking and Replacing Consumables Checking the status of consumables Consumables replacement messages Users will be informed of the time to replace consumables via a message displayed on the screen Message Description Reference Toner is low The toner is about to run out Prepare the specified Toner Cartridge Replace toner Toner is depleted Replace the Toner Cartridge page 2 3 Imaging Unit will require re The operating life of the Imaging Unit has expired page 2 5 placement soon Replace the Imaging Unit Maintenance Kit will require The maintenance kit has expired replacement soon Replace the maintenance kit For details contact your service representative Replace Staples The staples in the Finisher have run out page 2 7 Replace the staple case Checking the consumable level Check the status of consumables consumption level using the Touch Panel If necessary each level can be printed in list form 1 Tap Utility Check Consumable Life fy a Check the status of consumables 3 To print a consumption level list
33. k it for damage If the Toner Cartridge is damaged re place it The Imaging Unit is damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The correct paper type is not specified When printing on thick paper envelope label sheet glossy paper single side only paper spe cial paper or letterhead specify the paper type using the printer driver A print is dark A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it The Imaging Unit is damaged Remove Imaging Unit then check them for damage If necessary replace Imaging Unit The original does not stick fast to the Original Glass Position the original so that it is pressed closely against the Original Glass The specified copy den sity is too high Set the copy density to a lower level Maintenance Troubleshooting 4 3 Cannot print 4 3 3 Description of problem Cause Remedy Image colors run The background is dirty A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it The Imaging Unit is Remove Imaging Unit then check them for damaged damage If necessary replace Imaging Unit The Original Cover Pad Clean the Original Cover Pad is dirty The Original Glass is Clean the Ori
34. ls re fer to User s Guide Description of Utility Keys Chapter 5 Administrator Settings Security Details Password Rules A file saved on the HDD has disappeared from a computer Is the setting for deleting files on the HDD config ured on the machine Check the HDD settings for the machine For in formation on the file deletion setting refer to Us er s Guide Description of Utility Keys Chapter 5 Administrator Settings Folder Settings Maintenance Troubleshooting Cannot print Description of problem Check points Remedy Printing in user authenti cation or account track mode is not available Are the user name or ac count name and pass word correct Enter the correct user name account name and password Is the user authentica tion or account track en abled in the printer driver Enable user authentication or account track on the printer driver Is the entered user name or account name author ized Check that printing of the current user name ac count name is permitted Printing is not available when you have selected Public User in user au thentication Is printing by public us ers permitted on the ma chine Check whether printing by public users is permit ted If not grant printing permission to public us ers Selection of items failed in the printer driver Selection may not be en abled for certain combi natio
35. mpletely remove the jammed paper so that no slip of paper is left inside 4 Close the Front Cover and Rear Cover Maintenance Troubleshooting 3 9 3 2 When a paper jam has occurred 3 3 2 7 Clearing a paper jam in the Output Tray 1 Securely hold both sides of the jammed paper then carefully pull it out 3 Completely remove the jammed paper so that no slip of paper is left inside 2 Open and close the Front Cover 3 2 8 Clearing a paper jam in the outlet of the Finisher 1 Empty out the Output Tray lt gt 3 Securely hold both sides of the jammed paper then carefully pull it out from the outlet 3 Completely remove the jammed paper so that no slip of paper is left inside 4 Open and close the Front Cover Maintenance Troubleshooting 3 10 3 2 When a paper jam has occurred 3 3 2 9 Clearing a paper jam in the rear of the Finisher 1 Open the rear cover of the Finisher 2 Securely hold both sides of the jammed paper then carefully pull it out gt Completely remove the jammed paper so that no slip of paper is left inside 3 Open the trap cover then remove slips of paper from the inside gt When you remove the jammed paper from the rear cover of the Finisher open the trap cover then pull
36. ng on your client computer If folder amd64 resides in the same hierarchy as that of ntprint inf specify a setup information file for 64 bit operating system under that folder To additionally install a 32 bit operating system driver specify a setup information file under folder i386 that is in the same hierarchy as that of ntprint inf Click Oper Installation starts 11 When the installation is complete click Close Additional installation of the 64 bit operating system driver is then completed Maintenance Troubleshooting 4 9 4 4 Cannot perform network scanning 4 4 4 Cannot perform network scanning Description of problem Check points Remedy Cannot send data Is the volume per E mail to be sent exceeding the maxi mum receiving capacity of the SMTP server If the volume of one E mail message ex ceeds the maximum capacity of the SMTP server for reception an error oc curs which will prevent transmission Was the transmission proce dure carried out correctly Check the transmission procedure then resend the fax Are the network settings and connection correct Check the network settings and con nection Is the correct E mail address set for this machine Check the E mail address of the ma chine and configure it Are cables connected cor rectly Make sure that the network cable is cor rectly connected Scanned data cannot be sent
37. not use a recycle Toner Cartridge other than our genuine product A failure or problem that affects printing quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty Such a failure or problem is not subject to technical support Maintenance Troubleshooting 2 3 2 2 Replacing consumables 2 1 Press the button on the right hand side of this machine then open the Front Cover 3 Take anew Toner Cartridge out of the package bag then remove all packaging materials 4 Shake the new Toner Cartridge to equalize toner NOTICE When replacing the Toner Cartridge be careful not to spill any toner If toner has spilled immediately wipe it off using a soft and dry cloth Do not leave the Imaging Unit on a place exposed to direct sunlight for 10 minutes or more Long term exposure will lead to reduced printing quality Maintenance Troubleshooting 2 4 2 2 Replacing consumables 2 5 Align the arrows of the side rails of the Toner Cartridge to those of the side rails in this machine then insert the Toner Cartridge into the back 6 Close the Front Cover 2 2 2 Replacing an Imaging Unit Be sure to replace an Imaging Unit with an unused product If an Imaging Unit is replaced with a used one the message window may not be cleared NOTICE Do not touch the surface of the OPC drum Doing so may cause reduce printing quality Maintenance Troubleshooting 2 5 2 2 Repla
38. ns of functions Grayed out items cannot be configured A conflict message saying unable to config ure or function will be canceled appears Have you set up func tions that cannot be used in combination Check what functions are enabled and redo the selection of functions Cannot print according to the settings you have configured The settings may not be configured correctly Even though a combina tion of functions may be enabled in the printer driver that combination may not be available on this machine Check the setting of each item of the printer driv er The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing Correct the settings in the application Images are not printed correctly Is there sufficient com puter memory available Simplify the images to reduce the data size Paper is not fed from the specified paper tray Does the specified paper tray contain paper of the correct size orientation Load paper of the appropriate size and orienta tion into the paper tray Maintenance Troubleshooting 4 6 Cannot print Problems on print quality Description of problem Cause Remedy No data is printed A Toner Cartridge is damaged Remove the Toner Cartridge then check it for damage If the Toner Cartridge is damaged re place it The Im
39. operating hours follow the on screen instructions e Check that the Power Switch is turned ON Maintenance Troubleshooting 4 3 Cannot print Cannot print Cannot print Description of problem Check points Remedy A message saying Printer is not connect ed or Print Error ap pears on the computer screen Is the power turned on Check the Power Switch of this machine If a hub is used also check the hub power Has the machine been placed in ErP Auto Pow er Off mode If the machine is placed in ErP Auto Power Off mode it cannot receive any jobs Press the Pow er key to release the ErP Auto Power Off mode Is another printer speci fied Check the specified printer name Is the network or USB cable disconnected Make sure that the cables are correctly connect ed If a hub is used also check the connection with the hub Has an error occurred on the machine Check the Control Panel of this machine Is there sufficient com puter memory available Perform a test printing to check whether printing is possible If test printing is successful this indicates there are no problems on this machine or with the printer driver In this case remove the cause of memory shortage If test printing fails resolve any problems that may be occurring in the machine or with the printer driver A postscript error ap pears on the computer screen Is there sufficient
40. orage area on the HDD is full Delete job logs Card Authentication Regis tration Error Failed to scan the IC card at the time of registration This error is remedied automatically USB Connection Error The same type of USB device is connected Disconnect the USB device Expiration Error The enhanced server authentica tion application has expired Change to the authentication meth od other than the enhanced server authentication Exceeds the no of pages being stapled An attempt was made to print over the maximum number of sheets of paper that could be stapled Cancel the job or release the staple setting Extended Authentication disabled Service call The enhanced server authentica tion application cannot be used If a service call has appeared restart this machine Change to the authentication meth od other than the enhanced server authentication If the problem is not resolved after this machine has been restarted check the displayed trouble code number and sub code number then contact your service representative Maintenance Troubleshooting 5 Checking the Counter a Checking the Counter 5 The counter indicates the total number of pages printed on this machine on a function basis This information will help you gain an understanding of the usage status of this machine 1 Tap Counter Select function Job List Coi
41. ry it on an obscure part of this machine to check its effectiveness To clean this machine do not use a sharp or textured object such as a wire plastic cleaning pad or brush When you close the door of this machine do it carefully Do not do anything that might make this ma chine oscillate Do not cover this machine directly after using it Turn the power off then wait until this machine be comes cool Do not leave the door of this machine open for a long period of time Especially in bright light Imaging Unit may be damaged Do not open any door of this machine during printing Do not align sheets of paper at the top of this machine Do not grease or disassemble this machine Do not set this machine on an incline Do not touch the electric wiring gears or laser beam unit Doing so may lead to a machine failure or reduce printing quality Do not load an excessive number of sheets of paper in the output tray Doing so may cause a paper jam or paper curling When moving this machine at least two people are required to do so To prevent toner from spilling keep this machine horizontal when carrying it Maintenance Troubleshooting 1 2 1 1 Before getting started 1 e When carrying this machine be sure to fold the Manual Feed Tray and hold the parts shown below When the optional Paper Feed Unit is installed be sure to carry it separately from this machine Also do not hold handles drawers of the Paper F
42. s paper in the machine Add paper Is paper jammed in the ma chine Clear the jammed paper Is the machine out of toner No fax can be received if the toner is ex hausted Replace the Toner Cartridge Maintenance Troubleshooting Cannot perform copy Cannot perform copy Description of problem Check points Remedy Copying does not start Are the doors of the machine securely closed Close the doors of the machine secure ly Has paper of the correct size for the original been loaded into the paper tray Load paper of the appropriate size into the paper tray The original does not feed Is the ADF slightly open Securely close the ADF Is the original one that does not meet the specifications Check that the original is one that can be loaded into the ADF Has the original been posi tioned correctly Position the original correctly The image is light Is Light specified for the density setting Tap Density on the copy main screen to adjust density Is the paper damp Replace with new dry paper The image is dark Is Dark specified for the density setting Tap Density on the copy main screen to adjust density Was the original not pressed close enough against the Original Glass Position the original so that it is pressed closely against the Original Glass The image is partially ob scured or blurry
43. t hand side of the Finisher Maintenance Troubleshooting 2 9 3 Clearing Paper Jam and Staple Jam 3 1 To prevent a paper jam 3 UI 3 Clearing Paper Jam and Staple Jam 3 1 To prevent a paper jam To prevent a paper jam check the following points Do the paper match the specifications of this machine Is the paper in particular the feeding side even Is this machine installed on a stable and horizontal location that has a hard and even surface Is the paper kept away from humid conditions Do you always align the paper guide to the paper size after loading paper into a tray If the paper guide is not aligned to the paper size it may reduce printing quality cause a paper jam or damage the ma chine Is the paper loaded into a tray with the required side facing upward The arrow indicating the print side of paper may be shown on the packing label of paper To prevent a paper jam avoid the following actions Do not load paper that is folded creased embossed or bent into a tray Do not load jammed paper into a tray more than once Do not load a stack of paper into a tray When a stack of paper is fed remove it from the tray once then flip through the paper to separate sheets Do not load paper of different types sizes or weights together into a tray Do not load a quantity of paper that exceeds the maximum capacity of the paper tray in the tray Do not leave a quantity of paper that ex
44. tap Print select Print then tap OK RI Reference If a warning such as for toner replacement or a paper jam occurs on this machine it can be sent to a registered E mail adaress For information on the setting procedure refer to Chapter 1 Using Web Connection in Us er s Guide Applied Functions Maintenance Troubleshooting 2 2 2 2 Replacing consumables 2 2 2 2 1 Replacing consumables NOTICE A failure which was caused because you did not follow the procedures described in this user s guide is not included in the warranty Replacing a Toner Cartridge Handling a Toner Cartridge When handling a Toner Cartridge be careful of the following e When handling a Toner Cartridge take care not to spill toner on this machine or your hand Replace a Toner Cartridge with an unused product If a toner cartridge is replaced with a used one the message window may not to be cleared or the toner level may not be displayed accurately e Do not forcibly open the Toner Cartridge If toner has leaked avoid toner inhaling or skin contact as much as possible e If your clothes or hand has been stained with toner wash it off with soap and water e If you have inhaled toner move to a fresh air place then gargle well with a large amount of water If you have had a symptom such as a cough see your doctor e If any toner enters your eyes immediately wash them with running water for 15 minutes or more If pain p
45. taple case For details refer to page 2 7 Exceeds the no of pages being stapled An attempt was made to print over the maximum number of sheets of paper that could be stapled Cancel the job or release the staple setting The USB device is invalid An incompatible USB device has been connected to the USB port Disconnect the USB device IEEE 802 1x Authentication failure IEEE802 1X authentication has not been executed normally causing a timeout Restart this machine IEEE802 1x Authenticating IEEE802 1X authentication is currently executed Wait until authentication is complet ed Fax Memory Low The fax data storage area is in sufficient Check fax jobs Delete fax jobs if necessary Fax RX Job Max Over The number of registered fax RX jobs has reached the upper limit Print or cancel fax RX jobs Setting an administrator password is required in order to improve security The default administrator pass word remains unchanged in Quick Security Setting Change the administrator password from the default to any password A warning is released one minute af ter it has occurred Setting Password Rules are required in order to improve security Password Rules is disabled in Quick Security Setting Enable Password Rules A warning is released one minute af ter it has occurred Setting an administrator password Password R
46. ules are required in order to im prove security The default administrator pass word remains unchanged in Quick Security Setting Also Password Rules is disabled Change the administrator password from the default to any password then enable Password Rules A warning is released one minute af ter it has occurred Maintenance Troubleshooting Major messages and actions Error messages Message Description Remedy Configuration of options has been changed The option configuration was changed while the power was turned on Restart this machine There is an open compo The cover is opened Close the cover nent Paper Jam A paper jam has occurred Check a paper jam location then re move the jammed paper Staple Jam A staple jam has occurred Open the cover in the right hand side of the Finisher then remove the jammed staples For details refer to page 3 15 Imaging Unit Installation Er ror The Imaging Unit is not installed correctly Install the Imaging Unit correctly Install toner cartridge The Toner Cartridge is not in stalled correctly Correctly install the Toner Car tridge and close all doors For details refer to page 2 3 Maintenance Kit Yield The maintenance kit has expired Replace the maintenance kit For details contact your service rep resentative Imaging Unit will require re placement soon
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