Hardware User Manual - Topaz™ Digital Signage
Contents
1. EE A E E E 8 1 4 Replacing the Remote Control Battery cccccsccccssecccessceceseceeeececeeseeeseneceseeecesseeeeeas 9 1 5 System Menu Operation cccsccssccssccssccsccesccesccesccasecsecssecesecesccesssaeesaeeseeceeeceseeeseees 10 1 5 1 SVa SC INES a E E E E E 11 1 5 2 IVE OTN SOUS soine a rA TE 14 1 5 3 Date e TUNE p E E E E E E E ENE EE 19 1 5 4 OMON TIME corneta O E E T toe secede E 20 1 5 5 SUSI MOGE ara EE ears cet E E E O EA E E E 22 1 5 6 ENIE EN e E E T E EO 22 1 5 7 FEN S A E A E A ouch teas ET A A N 23 2 SV SECT OC DSN a LION sernpre a E ETE T E 24 2 1 Supported Media PINGS sccaciiss sconn seanceasacesncsonaoasencses sateen adendaatedmecetandoasencueasnems adansdevadeecanendess 24 2 2 ae rare cic sere ete east siesta E E ea sarees E eco EE E E 24 2 3 COMMEC EINE Wiha VAr E TE I EAA A EEE TE O E OEO TO 25 3 FAOs and Troubleshooting GUIQE vs cicicacs teaceeisdesuinedesaterdidte ai a a Eei 26 3 1 Why is my screen displaying Error Screen Mode Unmatch ccccccccsseseseeseeeees 26 3 2 How do update my player if it is not connected to the internet Plug and play MENOU e A E E estan ecyeneseencnteeaateaces 27 3 3 How do I play PowerPoint presentations on my display sesesssensseresseessrerssrersseees 32 3 3 1 Option 1 for plain slides with NO animation ssesessssseeeesseeessrreresreeresrerresserresses 32 3 3 2 Options 2 for presentations with animation ccsccccsssseccceess2. VGA button on the bottom row of your remote control 26 TOPAZ CMS Media Player Hardware User Manual 3 F A Qs and Troubleshooting Guide 3 1 Why is my screen displaying Error Screen Mode Unmatch If you have published a playlist and your screen is now displaying Playlist Error Screen Mode Unmatch it is because you have sent a playlist containing a template that is in the wrong orientation This can be easily solved by first checking the orientation of your player If your blue Home screen is displaying in Landscape orientation it is in Horizontal mode if it is displaying in Portrait orientation your player has been set to Vertical mode If it is displaying in the incorrect orientation you can change it from the Main Menu If your player is playing content begin by pressing Stop on your remote control this should take you back to the Home screen Now press Setup on your remote and navigate down to Screen Mode and press Play on your remote From here you can select the correct orientation for your player Do so by using the left or right button on your remote then highlight Save and Reboot and press Play on your remote Screen Mode s Vertical Horizontal Save and Reboot Return to Main Menu Your player will now restart and when the Home screen loads should be in the correct orientation Now you must ensure that the template you use for this player correlates with the orient
3. house your media player conveniently behind the display together with one of the lowest Total Cost of Ownership TCO on the market today with the energy saving features built into the display 55 TOPAZ LCD Create maximum impact with the TOPAZ 55 LCD 120Hz technology drives this display ensuring the most exceptional graphics together with high brightness this display really makes a statement 46 TOPAZ LED 40 TOPAZ LED This display is ultra sleek with its thin and elegant design coupled with the LED backlighting giving breathtaking results your audience will be captivated by this display Our 46 LED display delivers all the design features associated with the brand together with the added benefit of an in built media player for basic stand alone digital signage presentations TOPAZ CMS Media Player Hardware User Manual Our Full Product Range Full details of all TOPAZ products available can be found by visiting our web site www topazdigital com SL Series Our SL Series screens with inbuilt Wi Fi allow you to seamlessly connect to our TOPAZ CMS With this model of screen no other equipment is required to deliver networked digital signage from anywhere in the world We include everything you need Just add Power 19 TOPAZ SL J 22 TOPAZ SL 32 TOPAZ SL Small but powerful Slim profile and stunning graphics makes this display your ideal choice when
4. modes to choose from Daily and Weekly On Off Timer Return to Main Menu Weekly You can set the on off timer for each individual day of the week For example on Sunday 6 00am on 11 00am off 1 Choose Weekly in the On Off Timer menu press PLAY to confirm Status On Time Off Time Return 2 Choose Timer in the Timer Mode then the three Timer items become selectable Choose the Status of Timer 1 to be ON then make the On Time to be 06 00 Off Time to be 11 00 3 Choose Save New Settings to finish the setting Then highlight and select Return 21 TOPAZ CMS Media Player Hardware User Manual Daily You can also set the on off timer to be the same every day Choose Daily in the On Off Timer menu press PLAY to confirm status ele ON E Timer 2 Timer 3 Retum There are 3 options available e Timer user can set 3 timer groups each group can set On or Off e Always On after connecting the power cable the product will powered on e Always Off after connecting the power cable the product will power off automatically one minute later Note Any timer settings can later be overridden by the Content Management System If you want all of your players to have the same On Off times we recommend that you control this using the Content Management Software to save time 22 TOPAZ CMS Media Player Hardware User Manual 1 4 5 Screen Mode If your scre
5. TOPAZ CMS Media Player Hardware User Manual 1 3 Remote Control Button Function POWER D Power on or off MENU Display settings SETUP Menu settings SOURCE Input source A Up navigation Left navigation f Right navigation hA Down navigation P Play media E Stop media hd Previous Pei Next i Display settings K Raise volume d Lower volume TOPAZ CMS Media Player Hardware User Manual Replacing the Remote Control Battery 1 Slide the battery cover off as shown below 2 Remove the used batteries 4 Insert the two new AAA batteries with their terminals corresponding to the indicators 5 Put the cover back on E PA P 10 TOPAZ CMS Media Player Hardware User Manual 1 4 System Menu Operation In order to access the Setup Menu you must first press STOP button to go back to the home screen pictured below You can then bring up the Main Menu by pressing SETUP Figure 2 Home Screen The Main Menu includes the following sub menus System Settings Network Setting Date amp Time ON OFF Timer Screen Mode File Management and Exit Press T amp J to select the right item press PLAY to confirm selection Choose Exit to exit the Main Menu Main Menu Network Setting On OF Timer Screen Mode File Management xif 11 TOPAZ CMS Media Player Hardware User Manual 1 4 1 System Settings The sub menus within this secti
6. TOPAZ CMS Media Player Hardware User Manual Hardware User Manual Manual Version TPZ CMS MP 1 0 multi p le H high content gm ay e management G 4 AD outputs i 8 definition System te wireless y O EENE dadd scrolling connectivity ir e4t 7 usage NNN text DIGITAL SIGNAGE TOPAZ CMS Media Player Hardware User Manual Our Full Product Range Full details of all TOPAZ products available can be found by visiting our web site www topazdigital com Small Format POS 10 TOPAZ POS 10 TOPAZHDMI Your NOT so silent sales partner This counter top display is the ideal way to get your message noticed deliver dynamic content and drive your sales message to your customer at the point of decision Ja a eeis i J With inputs including HDMI DVI amp VGA the NEW 10 TOPAZ Display is designed to mirror our current 10 POS whilst offering the perfect solution when looking to link into an existing network or deploy an enterprise level solution p a 23 TOPAZ POS Small enough to fit into areas not generally able to take large format advertising screens yet big enough to make a real statement with your promotional messages The patented HalO ensures your message stands out and truly gets noticed delivering the very best ROI Large Format Displays 42 TOPAZ LCD Our best seller This screen features the Smart Insert compartment to
7. allow fast set up and use of the unit Please refer to the main part of the User Guide for full information on use of the unit Please follow the steps detailed below 1 Unpack unit and place in desired location along with your display 2 Take out the Wi Fi antenna from the accessories bag and screw in for Wi Fi connectivity OR 3 Plug in the LAN cable that is connected to your router or your integral network for LAN connectivity Please see section 1 5 2 Network Settings for instructions on how to switch your player from WiFi mode to LAN mode 4 Take the power lead from the accessories bag insert the lead into the unit and connect to mains outlet Make sure that the POWER slider is pushed to the left the unit will now power ON 5 Connect the unit to the display via the HDMI lead included and power ON the screen 6 You may need to change the screen input source to HDMI please refer to your screen user manual for details of how to do this 7 You will now be greeted by some pre loaded default content for Wi Fi connectivity please see section 1 5 2 Network Settings 8 You can now begin updating your player for rapid first time update please see the Quick Start Guide TOPAZ CMS Media Player Hardware User Manual Contents R MUU cept cure pesca react saeeacta ress E A E E E E E 7 1 1 BOX COMEC IS erenn E ET T E 7 1 2 PrOOUCE OVON ON priren re EE EE E E 7 1 3 PREMIO C COM UO hree E E E
8. ation of the screen That is to say that if you have a Landscape screen then you should use a Horizontal template and if your screen is installed in Portrait orientation you should use a Vertical template 27 TOPAZ CMS Media Player Hardware User Manual 3 2 How do I update my player if it is not connected to the internet Plug and play method If your player is not connected to the internet for whatever reason and you still want to update it you can do so by a physical plug and play method Begin by taking the normal steps to create a playlist and publish as normal Then access the Player Management section of the side menu and click on Player Next click on the player that you have sent the playlist to t ad g i os at o sorty DIGITAL SIGNAGE b hp eal On the Player Info screen click the Pack Program button 28 TOPAZ CMS Media Player Hardware User Manual Ane tarme P eme BC Aamesa OO 0 3 0 Site seerim Weert eres wt tere Codeevtad Daip Ow OFF Time Genga Jeanxeat PLSIE1 aay tf This will bring up a light box click the Pack Program button again Then make sure the SW110 option is selected and click OK 29 TOPAZ CMS Media Player Hardware User Manual You may have to wait a few minutes for the data to compress into a downloadable file during this time the status should say Packing fecveer Slaves Ferrer 4 Sreesed Oe Cr
9. eate Teme Foclere Teese Once this has finished click the Download icon on the far right 30 TOPAZ CMS Media Player Hardware User Manual rer geageyerts por i Sreesed Oe Create Tene Your Internet Explorer will now ask you if you want to open or save the file click Save eee amcam kewated Oy pesis fose Peio time Reselised e Once this has finished click Open At this stage you may be asked for a password this should be 123456 31 TOPAZ CMS Media Player Hardware User Manual Open the folder inside the zip folder there should be two more folders called SYSTEM and MEDIA Copy these two folders onto a blank USB stick and then plug it into your player Allow the data to transfer to your player and follow the on screen prompts before removing the USB stick 32 TOPAZ CMS Media Player Hardware User Manual 3 3 How do I play PowerPoint presentations on my display 3 3 1 Option 1 for plain slides with no animation You can save the PowerPoint presentation as a JPEG File Interchange Format JPG Microsoft PowerPoint software allows the user to do this 1 Create or open a PowerPoint presentation 2 Click File gt Save As 3 Enter a File name 4 Click on Save as type scroll down and find the file extension JPEG file interchange format as shown in the image below Favorites E My Network Places Save as t
10. eeeceeeeeeteeeeeeeees 32 3 4 My media file does not fit properly ON the screen cceccccssecccesececeeseeeeeeceeaeeceeeesees 33 3 5 My moving GIF files Will NOt MOVE cccccssscccessecceesececeesccceeseceseneceseuseeeseaecessueeeesenees 33 TOPAZ CMS Media Player Hardware User Manual Table of Figures Figure 1 Product Overview AEE eee TEE eects A sate duce E E E R ose 7 Figure 2 Home SERS rsp n E E E E E 10 eure oaeen OUUU a E EE E E TAEA EE 24 TOPAZ CMS Media Player Hardware User Manual 1 Introduction Congratulations on your purchase of the TOPAZ CMS Media Player Please read carefully and follow all instructions in the manual before first use The product should not be exposed to liquids dripping or splashing and no objects filled with liquids should be placed on the product For user convenience a number of operations can be performed through the remote control Attention 1 Do not change any default settings when it is unnecessary 2 Keep the product far away from water during installation and use 1 1 Box Contents 1 x TOPAZ CMS Media Player 1 x Power Cable 1 x CD User Manuals 1 x Remote Control with 2xAAA batteries 1 2 Product Overview Power IN EJ Wi Fi Antenna Audio Out 3 5mm VGA out HDMI out LAN Port USB Port 8 Additional Storage not in use 9 Indicator Lights ET IR Remote Sensor a Power Slider Figure 1 Product Overview
11. en is mounted in portrait mode please select Vertical then highlight and select Save and Reboot Your screen will now restart and when it reboots back to the Home Screen your OSD should be in the correct orientation Screen Mode Vertical Horizontal Save and Reboot Retum to Main Menu If your screen is mounted in landscape orientation please select Horizontal then highlight and select Save and Reboot Your screen will now restart and when it reboots back to the Home Screen your OSD should be in the correct orientation 1 4 6 File Management Here you can check storage information such as memory capacity used space and free space You can also format the disk If your player is connected to the internet when you do this the internal memory will be cleared and then content will be re sent from the Content Management System If you wish to clear the contents of your player completely please disconnect from the internet and format disk 23 TOPAZ CMS Media Player Hardware User Manual Format Disk Storage UDISK File System fats2 Capacity 3 5568 Used Space 2 44MB Free Space 3 55GB Return Format Disk Storage UDISK File System fat32 Warming Formating will erase all data AX on the disk Press OK to continue or Cancel to quit ER canoe 1 4 7 Exit Highlighting and selecting this section will exit the main menu 24 TOPAZ CMS Media Player Hardware User Manual 2 Sy
12. lay the first frame of a moving gif for the allocated image display time 34
13. n the method of connectivity you wish to use Wireless Network Settings Wi Fi only Here is where you set up your player s Wi Fi connection When you open this menu you should first see a list of available Wi Fi networks navigate to yours and press PLAY 15 TOPAZ CMS Media Player Hardware User Manual Add WLAN Network BTBusinessHub MOS TT You will now be asked to enter your Wi Fi network password Press PLAY to bring up the on screen keyboard whePrfthypul polo ABARADAae WARRBRRAA nm ro 16 TOPAZ CMS Media Player Hardware User Manual If your password contains numbers you can access the number keypad by highlighting 123 and pressing PLAY Once you have entered your password highlight the Enter key and press PLAY Safty WEP PSK Signal strength Weak T Now highlight Connect and press PLAY BTB BusinessHub Safty WEP i Signal strongth Wee a Mow 17 TOPAZ CMS Media Player Hardware User Manual You will now see the following as your player attempts to connect to your Wi Fi network The status should be Connecting Once your player has established a connection to your network the status will change to Has connected A 18 TOPAZ CMS Media Player Hardware User Manual Finally navigate to Exit and press PLAY This will bring you back t
14. o the Network Settings menu Navigate to Save and Reboot and press PLAY This will save your network settings and ensure that every time your player is powered up it will use these settings to connect to your Wi Fi network Your player is now ready to be updated via the CMS software Note If you have made any changes to this section you must highlight and select Save and Reboot before they can take effect 19 TOPAZ CMS Media Player Hardware User Manual 1 4 3 Date amp Time To set the date and time first select this menu to open the options pictured below Next use amp gt to select which value you wish to modify Now you can change the setting by pressing T amp J Please set the Time Zone to your local time zone eg GMT PST EST and the NTP Mode Set to Sync at power on This means that you do not have to manually set the time or date it will automatically retrieve these details from the internet To confirm highlight Update Date amp Time and pres PLAY The date and time have been updated you can now select Return to the Main Menu Date amp Time Hour Minute 17 Gh 59 E Update Date amp Time Month _ Day 20125 05 BE 07 Time Zone GMT NTP Mode Set Sync at power on H NTP Right Now Return to Main Menu 20 TOPAZ CMS Media Player Hardware User Manual 1 4 4 On Off Timer There are 2
15. on are OSD Language Clock Display Scrolling Text USB Port as well as Restore to Factory Settings and Return to Main Menu options OSD Language The On Screen Display supports four languages Chinese English French and Japanese As with all menu operation press 7 amp J to select the right item press PLAY to confirm selection System Settings English i fie PS rancais Clock Display Scrolling Text Return To Factory Settings Return to Main Menu Clock Display There are 5 options as pictured below e Top Left The time will be displayed on top left of the screen e Bottom Left The time will be displayed on bottom left of the screen e Top Right The time will be displayed on top right of the screen e Bottom Right The time will be displayed on bottom right of the screen e Off The screen doesn t display time Note You should set this to Off if you wish to add a clock via the Content Management System later 12 TOPAZ CMS Media Player Hardware User Manual System Settings OSD Language Scrolling Text USBS Port Return To Farti ern S Return to Main Menu Scrolling Text Please ensure that this option is set to ON USB Port Please ensure that this option is set to ON 13 TOPAZ CMS Media Player Hardware User Manual Restore To Factory Settings Highlight Yes and press PLAY to restore fac
16. space is at a premium but you want your message noticed 42 TOPAZ SL Big picture but sleek profile This display redefines elegance and has so much functionality built in you will be managing your network seamlessly Great for getting your message seen this size is perfect for so many applications big enough to be seen but small enough to fit where large format cannot One of our most popular sizes As with all SL Series displays this screen features built in Wi Fi and access to our CMS platform 55 TOPAZ SL Great for when a real statement is needed This display makes an impact and as with all our SL Series displays combines connectivity and functionality to ensure you can manage your network from anywhere in the world TOPAZ CMS Media Player Hardware User Manual Safety Instructions e Please keep the unit away from any heat sources Place the unit in a stable and well ventilated place e The holes or openings on the unit are designed for ventilation Do not cover or block the ventilation holes or openings with any objects e Do not attempt to repair this product yourself Improperly disassembly of the product may invalidate the warranty and lead to possible danger e If you have a problem that cannot be solved using the Troubleshooting guidelines please contact your supplier TOPAZ CMS Media Player Hardware User Manual Quick Setup Guide This section of the guide is to
17. stem Operation 2 1 Supported Media Files Media Type Supported File Type 1 This unit does NOT support WMV or FLV video file types 2 This unit does NOT support Sony ATRAC3 DTS or Dobly HD audio file types Note Video and image files should be a maximum 1920x1080 resolution 16 9 aspect ratio 2 2 Outputs Audio 3 5mm Audio Output VGA Video Graphics Array Signal Input for Video signal HDMI High Definition Multimedia Interface Signal Input for HD Video amp Audio signal LAN Local Area Network Port Figure 3 Screen Outputs 25 TOPAZ CMS Media Player Hardware User Manual 2 3 Connecting via VGA We recommend that you connect the Cloud Network Media Player to your display via a HDMI lead as this produces the best possible HD output and also carries both video and audio signal simultaneously However you can also connect your player to your screen via a VGA lead video and 3 5mm jack audio Begin by connecting your player s VGA output to your screen s VGA input via a VGA lead Then connect your player s audio out to your screen s audio in via a 3 5mm Stereo Audio Cable Finally with everything switched on and running press the VGA button on the bottom row of your remote control Figure 4 VGA Button These settings will be saved every time the player starts up To change back to HDMI connection at any time please press the HDMI button located next to the
18. tory settings this will restore all system settings back to default System Settings OSD Language Enalish v Clock Display Top Left M Are you sure you want to restore to factory settings EZS Ev Play Log and Synchronous Set Please do not alter these settings doing so may affect the functionality of your player 14 TOPAZ CMS Media Player Hardware User Manual 1 4 2 Network Setting Server Setting There are two options here IP Mode and Domain Mode This feature directs your player to the server it will be collection information from By default your player should already be set to IP Mode with the IP address of 193 35 59 74 8001 Local ID This is your player s serial number This is pre set and cannot be changed MAC Address This is your player s MAC Address This is pre set and cannot be changed IP Address There are two options here DHCP and Stable IP By default your player should already be set to DHCP mode however if your internet connection is subject to strict security settings or a firewall that only allows devises with authorised IP addresses to access the internet you may need to input these settings into the Stable IP section Here you will be asked to input the following e P Address e Subnet Mask e Default Gateway e DNS Server Network Type There are three options here 3G WiFi and LAN Please make sure your player is set to WiFi or LAN depending o
19. ype Presentation Cancel Design Template PowerPoint Show PowerPoint Add In GIF Graphics Interchange Format JPEG File Interchange Format PNG Portable Network Graphics Format 5 Click Save 6 A message will appear asking if you would like to save all slides as JPEG s 7 Once you have selected Yes The JPEG images will be saved and are ready to use Note For the best resolution you can use the following PowerPoint Page Setup Width 42 6cm Height 24cm 16 9 Ratio 3 3 2 Options 2 for presentations with animation You can convert the PowerPoint presentation to a MPEG video clip For the best display quality you should use the MPEG2 format which gives the best display quality We suggest that you use the following software Software Name Wondershare PPT2DVD Web link http www ppt to dvd com ppt2dvd overview html Select Video Format PowerPoint to MPEG2 Video Settings e TV Standard NTSC 29 97fbs e Standard Standard DVD e Aspect Ratio 16 9 widescreen e Encode Size Width 720 Height 480 3 4 My media file does not fit properly on the screen This has happened because the file does not have a 16 9 aspect ratio 1920x1080 Please resize file to 1920x1080 pixels and try uploading the media onto the display once again 33 TOPAZ CMS Media Player Hardware User Manual 3 5 My moving GIF files will not move As the player recognises any gif file as an image it will disp
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