Sonorous - Magic On Hold
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1. express or implied that extend beyond the specifications for the product Nel Tech expressly disclaims any warranty express or implied that equipment sold hereunder is of merchantiable quality or that it can be used or is fit for any particular purpose Buyer purchases and accepts equipment solely on the basis of the warranty here in above expresses Under no circumstances shall Nel Tech be liable by virtue of this warranty or otherwise for any special indirect secondary or consequential damages to any person or property arising out of the use or inability to use the product Please be aware that cracked deeply scratched or other poor quality discs used in this product may cause damage to the drive and data in the disc Such discs may break at high speed rotation If full care is not excercised in relation to this matter you may void the warranty to this product REPAIRING OR REPLACING PRODUCT Buyer may obtain the repair or replacement of any eligible part or equipment covered under this warranty through Nel Tech only Buyer is responsible for all shipping and handling charges in connection with the performance of this warranty Products returned to Nel Tech must be securely packaged to prevent damage in transit freight prepaid and insured for replacement value A return authorization number assigned by Nel Tech must be clearly marked on the outside of the shipping container Proof of purchase must accompany shipment Items delivered to Nel Tec2. 1 Second 1 Second Fade In Fade Out 1 Be sure to include a 1 second music Fade In and 1 second music Fade Out at the beginning and end of each message similar to the audio file above This will give you better continuity between messages 2 Use only MPEG 2 or MPEG 3 also known as mp3 files on CD R or CD RW CD s 3 The Sonorous loads your mp3 files into memory alphabetically If your messages must play in a specific order we suggest adding a 3 digit number in the prefix For example 100Promoi mp3 101Message1 mp3 102Promo2 103Message3 mp3 etc The Sonorous will load these messages according to the 3 digit number before them Any alphabetical naming convention will work however do not use fewer than 3 digits as the Sonorous will load a file named 20Promo1 mp3 before a file named 3Promo2 mp3 etc 4 Record your mp3 productions as a Data CD using your existing CD Burner Software If you are using Sonocrypt or Sonocrypt you must burn the key file along with your mp3 production s NOTE Some audio editors embed album art or cover art into the mp3 files Some of these files may not be compatible with the Sonorous Sonorous Model 1 8 4 8 2004 MESSAGE LENGTH TABLES Message length is determined by the bit rate of the audio file Refer to the table below to determine the maximum memory of each unit Model Maximum Number Memory S1XX64NSTD 16MB 16 777 216 bytes S1X128NSTD 32MB 33 554 432 bytes S1X256NSTD 64M
3. B 67 108 864 bytes S1X512NSTD 128MB 134 217 728 bytes S11024NSTD 256MB 268 435 476 bytes S12040NSTD 512MB 536 870 912 bytes S13064NSTD 768MB 805 306 368 bytes The Sonorous may store up to 500 messages assuming the total size of all messages does not exceed the maximum memory of the unit stated above As a general rule of thumb allow extra memory to be used by the unit s file system Any messages that exceed the estimated memory Base 16MB x 1 000 000 16 000 000 bytes might not be downloaded into the unit NELTECH mp3 Properties Ax General Security Summary NELTECH mp3 Type of file MP3 audio file mp3 Opens with Windows Media Player Location S Sonorous Generic Audio Size 3 66 MB 3 840 768 bytes Size on disk 3 66 MB 3 842 048 bytes q Size On CD Created Wednesday August 27 2003 10 12 29 AM Modified Wednesday September 17 2003 9 09 21 AM Accessed Today November 18 2003 8 48 13 AM Attributes Read only C Hidden The actual size of the message s can be found by viewing the Properties information of the selected file s View the Size on disk label The larger of the two In the example above the size of the file is 3 842 048 bytes If you divide that by 1 048 576 the result 3 66MB will be the size of the file in MB On a base 16MB Sonorous you still have 12 34MB of available memory Sonorous Model 1 9 4 8 2004 INSTALLATION Step 1 Connection
4. CD Fast Green Flash Memory Over Run Warning or bad mp3 files on CD Table 1 Status Light Indications Once the unit detects the CD it begins loading message 1 and then starts loading message 2 and so on until all messages on the CD are loaded After all messages are successfully loaded the Status LED turns to a solid Green If your Status LED is blinking Red your Sonorous is protected by Sonocrypt and the Key is needed or you have a bad CD The CD automatically ejects in the event that this occurs Important It is not necessary to leave the CD in the unit after loading Since the Sonorous uses non volatile Flash memory messages are not erased during power outages or when the unit is unplugged or turned off If you do decide to remove the CD LEAVE IT OUT Every time you insert a CD with the power switch on all messages are erased and the CD load process begins Sonorous Model 1 12 4 8 2004 A fast green flash after a load indicates that the audio is playing but the entire CD has not been loaded because it exceeds the available memory of the Sonorous NOTE All complete files load until you are out of available memory At that point the Sonorous begins its normal playback operation If the Sonorous loses power the LED will turn to a solid green upon power up This over run warning is for the initial load only Message Review You can listen to the messages via the internal monitor speaker by pressing the monitor swi
5. Model 1 y m Sonorous by Nel Tech Labs INSTALLATION AND OPERATION MANUAL Quick install instructions on back cover Please leave this manual with the unit at all times mportant warranty information enclosed Sonorous Model 1 4 8 2004 This page intentionally left blank Sonorous Model 1 2 4 8 2004 TABLE OF CONTENTS What is the Sonorous model 1 Sonorous and Messaging Provider Contact Information System Overview Front Panel Figure 1 Front Panel Diagram Connections Panel Figure 2 Side Panel Diagram CD Preparation Instructions Message Length Tables Installation Step 1 Connections Figure 3 Installation Diagram Connection Instructions Step 2 Load Messages CD Load Table 1 Status Light Indications Message Review Step 3 Adjust Volume Playback Operation Continuous Play Power On Self Test POST Wall Mounting Instructions FLAT SURFACE Mounting Instructions Technical Specifications Troubleshooting Table 2 Troubleshooting FCC Notice Copyright Notice Limited Warranty Quick Install instructions Connection Instructions Sonorous Model 1 3 4 8 2004 O Oo NN OD Dd Oo Ff 14 14 14 15 15 16 17 17 18 18 19 20 20 WHAT IS THE SONOROUS MODEL 1 The Sonorous Model 1 is a state of the art digital audio recording and playback device designed to provide a continuous play audio source for message on hold background music or any other a
6. erierectascn ua ete ess 5 pounds excluding power supply Sonorous Model 1 16 4 8 2004 TROUBLESHOOTING If you have trouble installing or operating the Sonorous refer to the table below to help find a solution If you are unable to solve the problem yourself contact your dealer for further assistance Problem or Indication Possible cause and solution CD load error Sonorous is Sonocrypt protected and the Sonocrypt Status blinks Key is needed for operation RED The CD is bad File may have album art or cover art embedded To fix open file in standard audio editor such as GoldWave and resave the file Slow or fast playing audio Adjust output level knob No messages Check amplifier or speakers Make sure status light is solid Green If the drawer doesn t open when you press the CD drawer won t open close button make sure the power is connected open and the unit is turned on Press the open close button again Check the power switch should be on Check power pack for correct DC output voltage amp No power main current powerigmiisiot Check AC source to make sure it is not controlled by a switch Table 2 Troubleshooting Sonorous Model 1 17 4 8 2004 FCC Notice WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection again
7. h without a return authorization clearly marked on the outside of the shipping container and or without proof of purchase is refused Please contact Nel Tech at the address and phone number below to receive a return authorization number and to arrange for the repair or replacement of a flawed part covered by this warranty Please indicate the Product s serial number in all correspondence an authorization number is not issued in the absence of a serial number Nel Tech Labs Inc 101 Zachary Rd Manchester NH 03109 5609 Phone 603 641 8844 Sonorous Model 1 19 4 8 2004 QUICK INSTALL INSTRUCTIONS INSTRUCTIONS Push the EJECT BUTTON on the CD ROM Place your CD with MP3 file on it in the tray and close the drawer After file is loaded into the flash memory the audio will play Solid Green Message Playing Flashing Green No Message Flashing Orange Message Loading Flashing Red File load denied Encryption Key Locked VOLUME AUDIO OUTPUT C sn 1K POWER 15 VDC O r o B 8 OHM 1K OHM 15 VDC RCA or RCA Power Output Output Supply Connection Instructions 1 Turn the power switch OFF Plug the included power supply into a normal 110VAC wall outlet and the 15VDC jack on the Sonorous Only use the power pack provided with the unit 15VDC center pin positive Many power supplies look alike but provide different output Using the wrong one voids your warranty and may damage the unit 2 Connect either the 8Q o
8. h the unit 15VDC center pin positive Many power supplies look alike but provide different output Using the wrong one voids your warranty and may damage the unit 2 Connect either the 8Q or 1KQ audio output jack to the PA sound system input using a mono RCA to RCA cable included If the sound system does not have an RCA style input use the included RCA to 1 8 inch adapter Sonorous Model 1 11 4 8 2004 Step 2 Load Messages Messages must be loaded into the Sonorous from a CD NOTE Memory is automatically erased whenever a CD load begins CD Load Turn the power switch on The Sonorous begins a 30 second self test and the Status LED cycles from Green to Orange After the short self test is completed the Status LED turns to a blinking Green Press the CD open close button The motorized CD ROM drawer opens just like a CD ROM drive on a computer Place the CD into the drawer then press the open close button The Sonorous detects the presence of the CD switches itself to setup mode the Status LED turns to a blinking Orange then begins the load process automatically The Status LED turns solid Green when the Sonorous is finished loading NOTE Never eject the CD while it is loading During CD load the status light displays the load progress Slow Green blink No messages loaded Slow Orange blink Message s loading Solid Green Message is playing Sonocrypt protected Need Key or POW eee Incompatible Audio
9. mation contained herein is subject to change without prior notification Nel Tech Labs Inc provides this manual without warranty of any kind express or implied This user s manual may onan ae and or typographical errors Sonorous and Sonocrypt are trademarks of Nel ech Labs Inc Sonorous Model 1 18 4 8 2004 Limited Warranty TERMS Nel Tech warrants to the original purchaser Buyer that the Product sold is free from defects in material and workmanship at the time of purchase The warranty extends five 5 years from the date of original purchase and covers parts and labor Buyer must provide written notice to Nel Tech within the warranty period of any defective part or conditions If the defect is not the result of improper use service maintenance or installation and if the equipment has not been otherwise damaged or modified after shipment Nel Tech or its authorized representative shall either replace or repair the defective Product at Nel Tech s option No credit shall be allowed for work performed by Buyer or unauthorized parties Out of warranty repairs are invoiced at the current Nel Tech hourly rate plus the cost of parts shipping and handling In the event that the product serial number is missing or has been tampered with in any way the foregoing warranty is void and without effect and Nel Tech shall have no liablility whatsoever on account defects to such product LIMITATIONS Except as stated above there are no warranties
10. ous is equipped with Sonocrypt Key Indicates the Sonorous is equipped with Sonocrypt Sonorous Model 1 6 4 8 2004 Connections Panel The back side panel is where the connectors are for external equipment including the Power Supply and the system that receives the Sonorous s output Also located here are the Volume Control and the Power Switch INSTRUCTIONS Push the EJECT BUTTON on the CD ROM Place your CD with MP3 file on it in the tray and close the drawer After file is loaded into the flash memory the audio will play Solid Green Message Playing Flashing Green No Message Flashing Orange Message Loading Flashing Red File load denied Encryption Key Locked VOLUME AUDIO OUTPUT sn POWER 19 VDC Volume Audio Power 15 VDC Output Switch Figure 2 Side Panel Diagram Volume Used to adjust the volume of the audio output 8Q Audio Output Used to connect to an external 8O0HM speaker or headphones 1KQ Audio Output Used to connect to an external audio system such as a KSU PBX Phone System or an amplifier Power Switch Used to turn the unit Off On Power Supply Used to supply power to the unit Sonorous Model 1 7 4 8 2004 CD PREPARATION INSTRUCTIONS To get the best audio reproduction it is essential to start with a high quality recording In order to load into memory properly your audio CD program must conform to the following guidelines exactly
11. r 1KQ audio output jack to the PA sound system input using a mono RCA to RCA cable included If the sound system does not have an RCA style input use the included RCA to 1 8 inch adapter For more detailed instructions read the inside of the manual Sonorous Model 1 20 4 8 2004
12. r sturdy supports not just into plain drywall The unit may be installed in any direction however be sure that the area in front of the CD ROM drawer is clear allowing it to open completely FLAT SURFACE MOUNTING INSTRUCTIONS Secure the four included rubber feet to the bottom of the unit near the screw holes in each corner Place the unit on a sturdy table away from any obstructions that may disrupt its mounting The unit may be installed in any direction however be sure that the area in front of the CD ROM drawer is clear allowing it to open completely Sonorous Model 1 15 4 8 2004 TECHNICAL SPECIFICATIONS Frequency response 80Hz to 15 KHz Depending on sample rate Bit Rates fa cenceccesetnacaresioonuk 8K to 128K bits per second Sample Rates ee 16KHz to 48KHz EnCOdiINg a seei ER MPEG 3 mp3 Signal to nOiSe eee gt 90 dB Memory type High density Non volatile FLASH Memory Capacity cee 64 minutes 32 Kbps Expandable to 34 hours Message loading eee CD using built in CD ROM drive Message playback 1 000 Continuous Power supply ccceeeeceeeeeees 110VAC 60Hz to 15VDC 1 6A center pin positive Audio output eeeeeeeeeeeeeeee tees Mono RCA jack Adjustable volume control Audio output impedance 8Q or 1KQ eA E suansecsvueundes 3 25 x 9 50 x 9 10 H x W x D 801 a PPE EEEE EENT Black Weight ev
13. rself with how the Sonorous works before you begin installation Sonorous Model 1 4 4 8 2004 IMPORTANT NOTE The following must be supplied by your messaging provider which is not included with the Sonorous 1 A pre recorded mp3 file or CD containing the messages The Key file is also needed if you are using Sonocrypt Use the space below to record information about the Sonorous and about your messaging provider You must have this information should you require assistance installing or configuring the unit and when you need new voice messages or background music Sonorous and Messaging Provider Contact Information Dealer name Contact person Phone Address Serial number 11 digits Sonorous Model 1 5 4 8 2004 SYSTEM OVERVIEW Front Panel The Monitor Switch Monitor Speaker Open Close Button and Status LED are located on the front panel Status LED Monitor Speaker Open Close Button Monitor Switch Figure 1 Front Panel Diagram Monitor Switch Turns the Monitor Speaker Off On Monitor Speaker A built in speaker useful for previewing the CD or listening to the audio output during operation Note that the speaker s volume is not adjustable Open Close Button Opens and closes the motorized CD drawer for CD loading and removal Status LED Lights to indicate the current operation status of the unit Symbols Key Indicates the Sonor
14. s Locate the Sonorous within 6 feet of an 110VAC outlet The unit is designed to be placed on a flat level surface or securely mounted on a wall Be sure to leave clearance for connections and adjustments Important Devices that emit strong electromagnetic fields such as computer monitors and fluorescent lights may interfere with message loading so locate the unit at least a few feet away from such devices To help protect against power surges and other electrical problems the use of a quality surge suppressor strip which is different from a standard multi outlet power strip is strongly recommended Damage caused by power surges lightning or other electrical problems are not covered under warranty INSTRUCTIONS Push the EJECT BUTTON on the CD ROM Place your CD with MP3 file on it in the tray and close the drawer After file is loaded into the flash memory the audio will play Solid Green Message Playing Flashing Green No Message Flashing Orange Message Loading Flashing Red File load denied Encryption Key Locked VOLUME AUDIO OUTPUT O sn 1KQ POWER 19 VDC O O oFF Jon 8 OHM 1K OHM 15 VDC RCA or RCA Power Output Output Supply Figure 3 Installation Diagram Sonorous Model 1 10 4 8 2004 Connection Instructions 1 Turn the power switch OFF Plug the included power supply into a normal 110VAC wall outlet and the 15VDC jack on the Sonorous Only use the power pack provided wit
15. st harmful interference when this equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at his her own expense This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la Class A prescrites dans le R glement sur le brouillage radio lectrique dict par le ministere des Communications du Canada Copyright Notice The Nel Tech Labs Inc Sonorous product line is strictly used for Licensed Music only Use of copyrighted music is illegal and Nel Tech Labs Inc takes no responsibility for that action Sonorous users are fully responsible for any music mechanical and recording rights This manual is copyright 2003 2004 Nel Tech Labs Inc All rights reserved No part of it may be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without Nel Tech s prior written consent Infor
16. tch This is useful for listening to the messages privately before they play over the sound system Messages only play after they are loaded into the Flash memory Step 3 Adjust Volume The Volume Knob is used to adjust the volume to a comfortable level Sonorous Model 1 13 4 8 2004 PLAYBACK OPERATION Continuous Play The Sonorous plays back all loaded music and messages over your sound system or MOH port continuously There is no option to trigger the messages remotely or via a timer Power On Self Test POST Each time the unit is turned on an automatic self test routine commences immediately lasting about 30 seconds The Status LED will cycle from Green to Orange during this process If a failure occurs in any one of the tests the self test halts rendering the unit inoperable If you experience a POST failure try turning the unit off unplugging it and letting it sit for a few minutes Then plug it back in and turn it on to see if the failure occurs again If it does you should return the unit for service Sonorous Model 1 14 4 8 2004 WALL MOUNTING INSTRUCTIONS Using the screw holes on the unit as a guide secure four screws through the unit into the wall where you want to mount the unit Consider the weight of the Sonorous when choosing a mounting wall Make sure the wall s construction is sufficiently strong to support the weight of the unit securely Make sure all 4 screws are driven into studs or othe
17. udio application where high quality audio playback is required The audio program is loaded from a standard MP3 burned CD using a pure digital to digital transfer into a high density flash memory file system After audio is loaded the CD can be removed and the audio is played from its 8Q or 1KQ output jacks on the rear of the unit The Sonorous is also available with the optional Sonocrypt encryption key technology This technology enables you to protect your units from being loaded with any unauthorized mp3 file When a CD is burned an additional key file must be placed on the CD to make it work These key files are only supplied to dealers using this feature The Sonorous Model 1 is the most versatile digital player of its kind with a list of features that includes CD ROM Loadable using standard MP3 s burned onto a CD Base memory of 64 minutes 32Kbps Bit rates up to 128K bits per second Sample rates up to 48KHz Industry standard time proven CD ROM drive Sonocrypt encryption key technology Built in monitor speaker Extruded aluminum amp steel construction 5 year parts and labor warranty Manufactured in the USA KN AS ASR NSN Each Sonorous is built to exacting quality standards using state of the art SMT surface mount assembly for outstanding reliability and years of dependable service To get the best possible performance from your Sonorous please take the time to read this manual and fully familiarize you
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