FCWnx 7.7 Release Notes
Contents
1. When playing an MPC video clip using the single step reverse playback option the video plays a single step forward As a workaround the user should pause the video clip reposition it as necessary using the slider bar on the bottom of the video player and then single step forward to view each frame as needed Flash updates When initiating flash updates of multiple controllers via the Controller Monitor all the selected controllers must be of the same type You can have different controller types concurrently flashing but the flash operation must be initiated by separately selecting each group of controller types For machines running Windows XP or Windows 2003 e You must be logged in with local administrator rights to run the SecurityCnfg utility e Ifthe Firewall is selected ON File and Printer Sharing on the Firewall Exceptions list must be enabled e Simple File Sharing is a feature in Windows XP that removes file sharing security options available in other versions of Windows This setting must be disabled for FCWnx to operate successfully between servers and clients For machines running Windows 2008 or Windows 7 e You must be logged in as the local administrator to run the SecurityCnfg utility e You must be logged in with administrator rights to create databases and licenses e User logged into the machine must be part of the SPAdmin Group to run FCWnx FCWnx 7 7 Release Notes 13 e The automatic windows update2. You can reach technical support by phone 8 a m to 7 p m EST Monday through Friday North America T 855 536 3573 F 561 998 6224 Asia T 65 639 19314 F 65 639 19306 Australia T 61 3 9239 1200 F 61 3 9239 1299 Canada T 800 267 6317 F 613 737 5517 EMEA T 48 58 326 22 40 F 48 58 326 22 41 Latin America T 503 691 7294 F 561 994 6572 Email rs bctsupport fs utc com Web site www utcfireandsecurity com FCWnx 7 7 Release Notes 19
3. you must make sure that the correct Windows User Name password is entered on the Preferences form or you will get an error when trying to flash the controller If upgrading from FCWnx 7 0 to 7 7 FCWnx 7 0 Service Pack 3 must be applied before performing the database conversion Microsoft no longer includes WinHlp32 exe as a component of the Windows operating system This may cause problems for customers who want to upgrade to Windows Server 2008 but still rely on the 32 bit hlp files The Microsoft WinHIp32 exe for Windows Server 2008 is available on the Microsoft Updates CD included with your media kit FCWnx 7 7 is not supported on Windows Server 2000 or SQL Server 2000 Microsoft Outlook Exchange is the only recommended email server for use with FCWnx Disregard any statements in the FCWnx User Manual and online Help regarding other types of email servers FCWnx 7 7 licensed for VMC is supported on Citrix Presentation Server 4 5 with Rollup Pack 6 and Hot Fix PSE450RO6W2K3001 Please contact Technical Support for other supported Citrix products FCWnx 7 7 licensed for VSC is supported on Citrix Presentation Server 4 5 with Rollup Pack 6 and Hot Fix PSE450RO6W2K3001 only when the installation does not require having VSC installed on the same machine VSC does not support installation on a thin client FCWnx allows configuring the log file path used by the FCWnx Diagnostics service The path information is in the SQL Server databa
4. Integration of the Video Security Center VSC The VSC is responsible for configuring VOS based video and storage devices and assigning them to FCWnx facilities and media servers VSC 4 4 integration is tested for use with FCWnx 7 7 Enterprise and Global Edition systems only Note Please refer to the FCWnx 7 7 with VSC Setup Guide for information on integrated operation including instructions on configuring FCWnx 7 7 and VSC synchronizing the databases assigning video and camera equipment to FCWnx hosts and facilities and impacts on FCWnx system behavior when integrated with VSC Support of VOS 4 4 The support of VOS 4 4 devices brings the support of PSIA IP cameras UltraView TruVision and third party IP cameras and non PSIA IP cameras UltraView IP cameras and third party This support of IP cameras includes different camera types from standard resolution up to HD resolution up to 2 Mpx and from fixed cameras to PTZ cameras in different shapes brick dome etc VOS 4 4 also provides a robust IP camera recovery mechanism in case of network service disruption With the VSC 4 4 integration and support of VOS 4 4 devices FCWnx 7 7 is now also capable of supporting e Multi cast video e Multi channel IP audio e Multi streaming fps and resolution e Video authentication only on FCWnx systems with VSC license e Video tagging with access control event information e Advanced video forensic tools powerful video reco
5. FCWnx 7 7 Release Notes Z UTC Fire amp Security A United Technologies Company P N 460666002C 18NOV11 2011 UTC Fire amp Security All rights reserved This document may not be copied in whole or in part or otherwise reproduced without prior written consent from UTC Fire amp Security except where specifically permitted under US and international copyright law Content Introduction 3 FCWnx 7 7 system requirements 4 New system features 5 Application notes 6 Known issues 10 Contacting technical support 19 2 FCWnx 7 7 Release Notes Introduction Note A new license is required for all FCWnx 7 7 installations including new installations and upgrades For installation instructions refer to the Facility Commander Wnx 7 7 Installation Manual Professional Enterprise or Global Edition included on the Facility Commander Wnx Installation DVD and on the Documentation CD Included in your shipment The following CD DVDs are included in your Facility Commander Wnx media kit FCWnx 7 7 Software Installation DVD Contains installation software for FCWnx 7 7 Also contains basic training demonstration modules and Application Program Interface API tools The DVD also contains currently available FCWnx Service Packs Feature Packs and or Hot fixes as well as the latest PXNoplus DirecDoor and ACUXL controller firmware files FCWnx 7 7 Video Drivers DVD Contains separately licensed third party video drivers op
6. Win 7 U P E 32 bit or 64 bit Note FCWnx Imaging clients must run in a 32 bit environment and the operating system must be installed on the C drive Recommendations for Media Server e Minimum 6 GB RAM and 64 bit operating system to host more DVRs Please check with your sales engineer to properly configure your application servers communication servers media servers and clients to optimize performance for your specific configuration VSC 4 4 is supported in the following system configurations e VSC Master Station and VSC Redundant Station Windows XP Pro SP3 Windows Vista Business Edition 32 bit SP2 Windows 7 Professional Edition 32 bit and 64 bit Windows 2008 Server Enterprise and Windows 2008 Server Standard Edition 64 bit R2 4 FCWnx 7 7 Release Notes VSC Client Station Windows XP Pro SP3 Windows Vista Business Edition 32 bit SP2 Windows 7 Professional Edition 32 bit and 64 bit Windows 2008 Server Enterprise and Windows 2008 Server Standard Edition 64 bit R2 Note When FCWnx is licensed for VSC and when VSC and FCWnx are installed on the same machine install an operating system that is supported by both products Refer to the FCWnx 7 7 with VSC Setup Guide for details In all other cases the FCWnx system requirements detailed in Table 1 on page 4 and in the FCWnx Installation manuals apply New system features FCWnx 7 7 provides the following enhancements FCWnx 7 7 Release Notes
7. egistry Editor ioj xi File Edit View Favorites Help om E Type Data BG Fcwnx Default REG_SZ Gy _DEBUG SERVIC Re AlarmBadgePrintMultiByte REG_DWORD 0x00000037 55 AlarmvideoPopu 2 autouser REG_DWORD 0x00000001 1 Eam Configuration DiagLightFile REG_DWORD 0x00000000 0 BadgeMonit EnableAutoUpdate REG_DWORD 0x00000000 0 a comet 88 cMcHeartBeatinterval REG_DWORD 0x00007530 30000 Go Executable 816CHeartBeatretrycount REG_DWORD 000000003 3 fa onc 3 LiveVideoThrattle REG_DWORD OxfffffFfFF 4294967295 Gai Micros E MaxEventTriggerPresets REG_DWORD 0x00000004 4 E notes MaxVideoWindowCount REG_DWORD 0x00000010 16 G Paths Be multiBytePapertength REG_DWORD 0x00000000 0 Server NavTreeEventPort REG_SZ 8011 E Splash NoPrintACKPacketData REG_DWORD 0x00000000 0 a Database PrintExternalPacketData REG_DWORD 0x00000000 0 5 Diagview 8 PrintexternalPortData REG_DWORD 0x00000000 0 4 MicroConfig OC PrintInternalPacketData REG_DWORD 0x00000001 1 I Misc PrintMessageQueueDiags REG_DWORD 0x00000000 0 Settings PrintPollingPacketData REG_DWORD 0x00000001 1 G Video g printsingleLinePacketData REG_DWORD 0x00000000 0 E WindowPosition DCOMRetryCount REG_DWORD 0x00000005 5 GECORELOAD ch Ea erransa a E My Computer HKEY_LOCAL_MACHINE SOFTWARE GE FCWnx Misc al FCWnx 7 7 Release Notes Contacting technical support
8. hese additional cameras you must create new video equipment records when upgrading from FCWnx 7 5 and earlier to FCWnx 7 7 The additional cameras will not be created for existing video equipment records during an upgrade Ultraview Recorder 40 24 gt 32 cameras Ultraview Recorder 60 32 gt 72 cameras Pelco DX8000 8 gt 16 cameras Global edition During FCWnx Global edition installation if you receive a User Account Control popup stating Unknown Publisher select Yes to acknowledge the warning and continue the installation Credential aliasing is not supported for Global installations During installation always select Do not use aliases 8 FCWnx 7 7 Release Notes M Series Controller Parameter Block configuration M5 M2000 and M3000 PXNoplus based controllers and DirecDoor controllers can be flash upgraded from within FCWnx using the Controller Monitor Although Parameter Block information can also be viewed using the Flash Controller option from the Controller Monitor that information can only be edited for reconfiguring these controllers directly using the browser based integrated configuration tool on the controllers If a Micro type controller is created in FCWnx but the actual controller hardware is configured for ACU protocol FCWnx in ICT communications will fail Likewise if an ACU type controller is created in FCWnx but the actual hardware is configured for Micro protocol Secure Perfect in ICT co
9. if the schedule is removed from the area or the schedule itself is deleted In FCWnx Global Edition the Client Region Failover check box on the Client tab of the Client form is not grayed out as stated in the FCWnx User Manual e While upgrading a Global System from FCWnx 7 6 to 7 7 an error occurs before database conversion on the regional server The error states Errors encountered during conversion Please see CreateDatabaseLog txt in the logs folder for details This error is to be ignored there is no loss of functionality Installing GemAlto drivers After installing the GemAlto external encoder drivers the PC must be rebooted If the PC is not rebooted a Cancelled status message is returned to the Print Credential Queue when attempting to encode a credential FCWnx 7 7 Release Notes 11 UltraView EVP and SymSuite devices FCWnx systems with VMC license In FCWnx 7 5 1 and newer support has been increased to a 4x4 display 16 streams at full fps resolution While it is possible to process more streams of video based on reducing the frame rate and resolution when the system is used to process more than 16 streams it will continue to consume system resources until it reaches the system maximum dependent on configuration and resources Exceeding the system resources available for video processing will cause the video client to disappear or lock up Log off and log on will restore the video session but will
10. larms events to FCWnx alarms TruVision TVR 30 Alarms Events FCWnx Alarms Relay Alarm Camera General Alarm HDD Full Video Device Disk Full Video Loss Camera Video Loss Motion Detection Camera General Alarm HDD Setup Failure Device offline Video Device Health Fail Failed To Read HDD Video Device Health Trouble FCWnx 7 7 Release Notes 15 For the TVR 10 DVSRxU TVR 60 and TVR 30 if automatic adjustment of daylight savings time is configured both on the physical device and in the device definition in FCWnx the time could be off by an hour in FCWnx To fix this issue only configure the automatic adjustment of daylight savings time in FCWnx and do not configure it in the device itself For the TVR 10 DVSRxU TVR 60 when playing recorded video from a device the playback will continue only until the time when the search was initiated For the TVR10 DVSRxU and TVR 60 video devices DirectX9 0c or later must be installed the driver for the display card must be installed for better rendering effect and the Direct Draw Acceleration must be enabled to avoid poor resolution when numerous streams are displayed simultaneously It can be expected that the performance of the graphics card has direct influence on decoding or rendering of video TheTVR30 device takes around 1 minute 30 seconds to report a communication failure for the default poll interval and polling count The default poll interval is 15 sec and the default po
11. ll count is 2 If the poll interval is changed to 5 sec and the polling count to zero then a communication failure is reported in 45 sec However in case of a communication failure the video window will show the black screen in 10 sec The wild card text search for example using characters is not supported in the text search of TVR30 Note For a list of currently supported video devices and capabilities please consult your local UTC Fire amp Security sales representative 16 FCWnx 7 7 Release Notes Known issues with workarounds and or patches The following issues are being addressed with patches that will be distributed through UTC Fire amp Security Technical Support processes DeviceDateTime When FCWnx is licensed for VSC the DeviceDateTime for video related alarms on the FCWnx alarm monitor is reported at GMT without taking into consideration the timezone of video equipment SPManagersService failure On FCWnx communication server machines the FCWnx service SPManagersService grows in memory causing the FCWnx system to become non operational Furthermore the SPManagersService may crash when it reaches the limit of allowed system resources This can happen in the following scenarios e When an excessive number of alarms configured for video event tagging is generated gt 10000 alarms per day and or When a remote client workstation becomes disconnected from the network SPManagersService terminates u
12. mmunication will fail In these cases the Controller Monitor will simply show the controller in error state since there is no way to determine if the communication error is due to configuration or corrupt data Elevator controller configuration When configuring an elevator controller in FCWnx always create a new record Do not reconfigure an existing non elevator controller into an elevator controller Likewise do not reconfigure an elevator controller into a non elevator controller Navigation tree behavior in VSC Security Center vs VMC Console When the user double clicks the icon of the navigation tree in the VSC Security Center the navigation tree expands and all cameras are displayed When the user double clicks the icon of the navigation tree in the VMC Console the navigation tree expands and collapses immediately i e it displays in the original position Batch printing and encoding credentials Please refer to Chapter 8 of the FCWnx 7 7 User Manual for detailed instructions on Batch printing and encoding credentials and Batch printing and encoding credentials with multiple fields encoded as expressions When creating credential design layouts with fields to be evaluated as expressions then any default or previously created dynamic text fields in existing credential designs must be removed and re added using the procedure provided in the User manual FCWnx 7 7 Release Notes 9 Backu
13. nexpectedly The SPManagersService terminates unexpectedly when removing alarms and readers from a security area Secure Area form SPManagersService terminates on alarms from Multi drop ACUs On FCWnx communication server machines the FCWnx service SPManagersService terminates when additional alarm traffic is generated from Multi drop ACU controllers and the alarms are tagged with video event tagging FCWnx GUI terminates prematurely Selecting the Disconnect option from a remote Client Monitor terminates the FCWnx GUI prematurely and causes an error message FCWnx 7 7 Release Notes i7 Client services remain running after shutdown even when auto shutdown is enabled When exiting the FCWnx application from a client the FCWnx services may not stop and as a result the license for that client is not freed up Perform the following workaround to resolve this issue 1 Open Registry Editor on the FCWnx server machine select Start gt Run and type regedit 2 Navigate to the correct path for your server s operating system Ona 32 bit system navigate to HKEY_LOCAL_MACHINE gt SOFTWARE gt GE gt FCWnx gt Misc e Ona 64 bit system navigate to HKEY_LOCAL_MACHINE gt Wow6432Node gt SOFTWARE gt GE gt FCWnx gt Misc 3 Right click on the right hand side and add a new key of type DWORD 4 Name the new key DCOMRetryCount and set its data value to 5 18 decimal See Figure 1 below Figure 1 R
14. p Clients The Backup Clients Assignment Dialog Box dialog box allows you to select and assign backup clients associated with the selected client This list includes only clients available for assignment by the current operator and defined as a client that does not exceed the limit of controllers and DVRs allowed In FCWnx 7 7 the total number of controllers cannot exceed 128 The total number of DVRs cannot exceed 64 for systems with VMC license The total number of DVRs cannot exceed 600 for system with VSC license Known issues General e If NET Framework 3 5 with no service pack is installed on your system you must uninstall it and all versions of NET Framework before installing FCWnx 7 7 which installs NET Framework 3 5 SP1 Some graphics cards may have problems rendering video for UltraView EVP SymSuite and TruVision devices Verify that the graphics card driver is upgraded to the latest available version If the latest video card driver is installed and there are still issues reduce the hardware acceleration feature for the graphics card if applicable e When configuring a Pelco video device the device s time zone must be set to GMT time The Windows 7 operating system has the following limitations rendering video for UltraView EVP and SymSuite devices Graphic cards may not function even if the latest drivers are installed such as NVIDIA QUADRO FX 500 Systems with two or more graphic cards may not f
15. rding search criteria e Access control and video databases synchronization only on FCWnx systems with VSC license Support for TVR30 and TVR60 with VMC license A single Media Server supports hosting a maximum of 600 devices VOS based devices cameras are not to be included in this number However the total channel count should not exceed 1500 Please contact Sales Support for detailed information on the system requirements e g RAM necessary to support this number of devices Application notes Installing FCWnx or applying Service Packs Feature Packs When installing FCWnx or applying an FCWnx Service Pack on any computer you must be logged on with a Windows user account local or domain that is a member of the Administrators group The Administrators group must have permission to apply required registry changes full permission control Note The recommended installation for a workgroup environment is to use a common Windows user account and password with local administrator permissions on all computers This allows the remote FCWnx client installations to register their license on the server To install the FCWnx application or an FCWnx Service Pack Feature Pack on any National Language Support NLS operating system that does not have a local Administrators group created in English by Windows a fully permissioned Administrators group must be created 6 FCWnx 7 7 Release Notes General After upgrading to FCWnx 7 7
16. require reducing the total number of simultaneously viewed streams to maintain stability of the video viewer Evidence CD FCWnx systems with VMC license Open a video console window before opening the Create Evidence CD option to be sure it displays in the correct language the first time the application is used The Send Files To Windows CD Burning option does not function on systems using Windows 7 To create an Evidence CD select the Send Files To Directory option to write the files to a local directory Create the Evidence CD using a CD burning program such as Roxio The Snapshot tool does not work when files from the Evidence CD are copied to a local drive and the user plays the video When creating an Evidence CD the Notes tab contains previously entered notes ACUXLplus Multipanel Dialup If more than two controllers are wired to the RS422 port the modem on the controller will not pick up on dial from the host When more than one controller has a transaction to dial the host the modems connect at the same time instead of sequentially 12 FCWnx 7 7 Release Notes Alarms under schedule If the description for an alarm under schedule is changed during the schedule and the alarm is active the alarm will lose its association with the schedule Therefore the description for an alarm under schedule should not be saved during the schedule period Single step reverse playback FCWnx systems with VMC license
17. s feature must be disabled during installation e If the Video Management Console VMC will be running on this computer Windows Communication Foundation HTTP Activation must be enabled e Photo ID credentialing printers and image capture devices may not have compatible drivers for 64 bit operating systems e Ifthe Firewall is selected ON the following selections must be enabled in the Firewall Exceptions List s File and printer sharing Network discovery Workgroup Only Remote Administration The Remote Administration selection is not available in Windows 7 by default Refer to your Window 7 documentation for details on enabling this selection e Third party video drivers are not compatible on machines running Windows 7 or 64 bit operating systems Micro Controllers only PXNPlus and DirecDoor On the Reader tab of the Reader form the reader s Physical Type must be set to Norma not Credential and PIN Required or Credential or Keypad Entry to use the Reader Type Event Schedules to switch between physical types Launching a command prompt window For Windows 7 and Windows 2008 if it is necessary to launch a command prompt window always use the right click Run as administrator option SQL installation warning on Windows Server 2008 R2 or Windows 7 There is a known installation warning when SQL Server 2008 is installed on a Windows 2008 R2 Server or SQL Express is installed on a Windows 7 sys
18. se If the FCWnx Diagnostics service starts before the SQL Server service FCWnx uses the default log file located in the GE FCWnx Logs folder Running FCWnx As part of the initial FCWnx installation a local SPAdmin group is created on each machine that FCWnx is installed on A default local Windows user account secure is also created and assigned membership to the local SPAdmin group This allows you to log on to the Windows secure user account and then run the FCWnx application FCWnx 7 7 Release Notes 7 To open and operate FCWnx on any computer the Windows user account must be a member of the SPAdmin group but that Windows user account is not required to be a member of the Administrators group Firewall The VSC installer turns the firewall OFF To turn the firewall ON please refer to section VSC firewall configuration in the FCWnx 7 7 with Video Security Center VSC Setup Guide Controller support FCWnx 7 7 supports the following controllers and firmware Table 2 Controller support Controller Firmware version ACURS ACU2X ACUXL ACU firmware 9 00 05 or newer ACUXLplus Micro firmware 120 00 00 or newer M5 M3000 and Micro 2000 using a PX Micro firmware 121 00 01 or newer PXN or PXNplus CPU board DirecDoor Micro firmware 121 00 01 or newer Camera support FCWnx systems with VMC license The number of cameras supported by the video devices listed below has been enhanced To take advantage of t
19. tem Disregard the warning SQL Server version has known compatibility issues and select Run Program 14 FCWnx 7 7 Release Notes Video Video streaming quality is heavily dependant on the video card and available memory of the client machine Two recommended video cards are the NVIDIA GeForce 9 Series or higher with 512 MB or more of video memory and the ATI Radeon HD 4000 Series or higher with 512 MB or more of video memory For VSC the minimum recommendation for video cards is DirectX 9 0 c HW 3D acceleration and Pixel Shader 2 0 TruVision TVR 10 DVSRxU TVR 60 and TVR 30 video devices FCWnx systems with VMC license By default these devices do not automatically notify the FCWnx video subsystem when an alarm occurs The alarms and notifications must be set up and configured on the device Refer to the device documentation on how to enable notification for the alarms events in the table below The tables below show the mapping of the device alarm event types to the FCWnx alarm types Table 3 Mapping of video device alarms events to FCWnx alarms DVSRxU TruVision TVR 10 FCWnx Alarms and TVR 60 Alarms Events Sensor Alarm Camera General Alarm HDD Full Video Device Disk Full Video Loss Camera Video Loss Motion Detection Camera General Alarm HDD Not Formatted Video Device Health Trouble Failed to Read HDD Video Device Health Fail Mask Alarm Camera Health Trouble Table 4 Mapping of video device a
20. tionally supported by FCWnx UTC Fire amp Security video drivers are standard and are automatically installed from the FCWnx Software Installation DVD for your convenience FCWnx 7 7 Microsoft Updates DVD Contains Microsoft product updates Documentation CD Contains the latest manuals for UTC Fire amp Security products FCWnx 7 7 Release Notes 3 FCWnx 7 7 system requirements FCWnx 7 7 is supported in the following system configurations Table 1 FCWnx 7 7 Product Configurations Server Windows OS Win XP SP3 P 32 bit Win 7 U P E 32 bit Win 7 U P E 64 bit Client Windows OS Professional Edition Win XP SP3 P 32 bit Win 7 U P E 32 bit Win 7 U P E 32 bit or 64 bit SQL Server Database 2008 Express SP1 32 bit 2008 Express SP1 32 bit 2008 Express SP1 64 bit Enterprise Edition Win XP SP3 P 32 bit Win 7 U P E 32 bit Win 2008 Server SP2 S E amp Win 2008 Server R2 32 bit Win 2008 Server SP2 S E amp Win 2008 Server R2 64 bit 2008 SP1 S E 32 bit amp 2008 R2 32 bit Win XP SP3 P 32 bit Win 7 U P E 32 bit or 64 bit 2008 SP1 S E 64 bit amp 2008 R2 64 bit Global Edition Win XP SP3 P 32 bit Win 7 U P E 32 bit or 64 bit Win 2008 Server SP2 S E amp Win 2008 Server R2 32 bit Win 2008 Server SP2 S E amp Win 2008 Server R2 64 bit 2008 SP1 S E 32 bit amp 2008 R2 32 bit 2008 SP1 S E 64 bit amp Win XP SP3 P 32 bit 2008 R2 64 bit
21. unction If you are using multiple network interface cards NICs for FCWnx related use On Windows 7 and Windows 2008 make sure that your selection is the same network profile for each NIC When attaching your NIC to a new not previously configured network a popup window 10 FCWnx 7 7 Release Notes opens asking whether this new network is Home Work or Public Make sure you choose the same for both NICs so that when FCWnx is installed and SecurityCnfg is run the profile will have the correct FCWnx ports open The Network Interface Cards must be configured for static IP addresses FCWnx does not support multiple NICs configured for DHCP e For M5 PXN controllers when a schedule is changed the controller will not use the new schedule until the start of the next schedule interval e When the database is converted during an upgrade procedure the Convert Database window shows the Back button as still active after the database has already been converted If the Back button is pressed the Collect login information window is shown If the Next button is pressed from here an Application Error message is displayed Do not click the Back button after the database conversion is completed fatime schedule is created and assigned on the Area form to Arm by schedule the Activity Monitor inconsistently shows Area Disarmed by Schedule events after the end of the time schedule The disarm messages in the Activity Monitor stop only
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