User Institution Name: Software`s Name: Software Provider`s Name
Contents
1. In real time in front of the client YES In batch mode YES Both YES Do you currently intend to change system NO If YES are you already in a selection process If YES names of microfinance or banking systems envisaged 20f5 CGAP 2009 Software Reviews Ea User Institution Name Anonymous 4 Software s Name ABACUS E 7 F Software Provider s Name Fern Your IT equipment within your institution Number of servers 1 Numbers of clients work stations 8 What innovative solutions are used by your institution ATM PDA Cell phone Others YES document scanning SATISFACTION REGARDING YOUR MICROFINANCE SYSTEM Rating Are you satisfied with your microfinance Rating Commen software Overall rating EXCELLENT Functionality EXCELLENT Ease of use EXCELLENT Languages EXCELLENT Navigation EXCELLENT Data capture EXCELLENT On line help or contextual help GOOD Quality of warning messages EXCELLENT Reliability and performances EXCELLENT Management reporting and data analysis EXCELLENT Implementation training and support EXCELLENT Rating Are you satisfied with your software Rating Gemisini functionalities Client Information Management EXCELLENT Loan management EXCELLENT Individual clients EXCELLENT Solidarity groups with2. Maximum number of accounts handled within your software Practically unlimited Since when are you using a microfinance or banking information system 1990 Any change of system since then YES If YES date Originally with Cubis from Fern and we received regular updates Names of previous microfinance or banking systems used Fern Software Names of softwares pre selected before choosing the one you are Fern Cubis 3 4 5 8 currently using How did you first hear about your current software Demonstration at software exhibition In case of problem regarding your system that cannot be solved internally who helps you The vendor company YES Fern for software An IT firm different from vendor YES for hardware Other YES for online backup system Do you have a maintenance contract with the above mentioned company YES If NOT how do you contract to obtain support Have you had any serious bug or other problems since the start of YES operations with the software Nb of releases implemented Total number of users of your system Number of Cashiers using the system Number of Loan Officers jnjo j Number of Branch Managers Number of Other Branch staff Number of Head Office staff 2 Number of Others staff using the system Data synchronization between Head Office and the branches Centralized on line Any comments regarding the data synchronization NO Do the loan officers and cashiers use the system
3. to another MFI In your opinion is there any important functionality missing NO Do you feel any gap between what you bought and what you finally got NO Please include any additional comments you may have here Very good follow up and speed of support 3 of 5 CGAP 2009 Software Reviews User Institution Name Anonymous Software s Name ABACUS Software Provider s Name Fern What about the quality of documentation Were you provided with an up to date technical documentation YES if YES Appreciation of the documentation please rate GOOD Were you provided with a user manual YES if YES appreciation of the user manual please rate EXCELLENT Is there an online help documentation YES if YES appreciation of the documentation please rate EXCELLENT What about the implementation process Was the implementation process well planned and were deadlines YE respected s During the implementation did you have to perform adaptations or specific YES developments to the software Did you have to change or adapt your organization or procedures to be in A P YES line with the software Did you face any unexpected problem during implementation NO If your institution was not a green field how did the data migration go EXCELLENT How did your institution proceed to the implementation process Alone Go to question 4 1 NO With the vendor of the software
4. CGAP 2009 Software Reviews Ea User Institution Name Anonymous Software s Name ABACUS Software Provider s Name Fern INSTITUTION PROFILE General information Choice lists Free answers Descriptions Comments Name Anonymous Country Ireland Region Europe and Central Language most spoken in operating region English MEDIUM 5 000 Size of the institution 25 000 clients Branches network and type of environment Urban Rural Total number of branches Nb of branches in urban area Number of urban computerized locations Nb of branches in rural area Number of rural computerized locations Staff overview Total Number of staff Cashiers Loan Officers Branch Managers Other Branch staff Head Office staff Others Total Number of staff in the IT department How many IT staff is involved in the day to day management of the 0 microfinance software na k an a N NSIDC o Full time equivalent 0 of IT department Main products Loans Individual clients YES Solidarity groups with individual loans NO Solidarity groups with group loans NO Village banks with individual loans NO Village banks with group loans NO Village banking NO Others NO Deposits Saving account YES Current account NO Overdraft account NO Term deposit NO Planned saving YES Group saving
5. EUR 0 Implementation Core Software License Software Provider 20000 EUR 22000 Additional modules License Software Provider 12500 EUR 15000 Server License Consultancy 5000 EUR 6500 Database License Other Other 1100 EUR 1300 Software editor fees amp expenses Software Provider 17000 EUR 20000 Customization Software Provider 0 EUR 0 Training Software Provider 2000 EUR 2200 Other expert technical assistance Other EUR 0 Hardware and Telco Connection Hardware investment Servers Printers Computers 15000 EUR 17000 Network infrastructure amp security investment 10000 EUR 11000 Network communications charge of a year after full roll out 5000 EUR 6500 Ohter investments premices adaptation electricity fitting etc 5000 EUR 6500 Total cost ownership EUR 108000 Maintenance yearly cost after full roll out 17000 EUR 20000 5of 5
6. Go to question 4 1 YES With the vendor and a specialized consulting firm Go to question 3 9 5 NO With a specialized consulting firm Go to question 3 9 5 NO Can you provide the contact details of the consulting firm Not applicable 40f5 CGAP 2009 Software Reviews Reg Software Provider s Name Fern User Institution Name Anonymous Software s Name ABACUS Duration and workload related to your implementation process for the current microfinance software Number of staff Number of external STEP Duration Unit Profile of people involved Comments involved experts involved Preparation and need assessment 1 Weeks 2 o nterna stan Selection of software 2 Weeks 2 0 Internal staff From contract signed Installation and configuration 1 Months 2 0 Internal staff Testing User Acceptance tests 3 Weeks 2 2 Internal staff Pilot phase 1 Weeks 2 1 Internal staff First branch roll out 1 Weeks 4 2 Internal staff Full roll out 1 Weeks 4 2 Internal staff TOTAL Cost related to your microfinance software from need assessment up to full branch roll out including 1 year of maintenance Local Product Service Type of supplier Detailled Description Comment po currency Cost in name Need Assessment and Selection Technical Assistance Software Provider Discussion and review 0
7. NO Other user defined NO Other products and services Payment cards NO Payment services bills utility management NO Foreign exchange service YES National transfers NO International transfers NO Western Union Money Gram Other YES SWIFT YES Insurance YES Other products and services YES 1of5 CGAP 2009 Software Reviews User Institution Name Anonymous Software s Name ABACUS Software Provider s Name Fern Q Fi Q OUR 4 4 OR Q Systems implemented and used by your institution Choice lists Free answers Descriptions Comments Name of your microfinance or banking software ABACUS Name of the vendor Fern Additional softwares or in house systems NO Accounting None If yes is the system interfaced with your microfinance or banking YES system Human resources management None Collsoft If yes is the system interfaced with your microfinance or banking YES system Reporting YES an in house s If yes is the system interfaced with your microfinance or banking YES system Others please specify Connectivity solutions and consolidation Connectivity solutions between Head Office and branches Leased Line Reporting consolidation from branch to head office YES Your microfinance or banking software ABACUS Version exact release currently used Version 1 6 4 003 Have you been through a End of Year process with this release YES
8. individual loans NOT APPLICABLE Solidarity groups with group loans NOT APPLICABLE Village banks with individual loans NOT APPLICABLE Village banks with group loans NOT APPLICABLE Village banking NOT APPLICABLE Deposits management EXCELLENT Saving account EXCELLENT Current account NOT APPLICABLE Overdraft account NOT APPLICABLE Term deposit EXCELLENT Planned saving NOT APPLICABLE Group saving NOT APPLICABLE Teller management EXCELLENT Transfer EXCELLENT Operational reporting EXCELLENT Regulatory Authorities reporting Central bank EXCELLENT Share management EXCELLENT Accounting EXCELLENT Additional functionalities EXCELLENT Rating Are you satisfied with your software security Rating Gomer features User profile management EXCELLENT Data storage and backup EXCELLENT Audit EXCELLENT Rating r Penn m r ating What is your appreciation of the implementation Rating Sammin process Ease of installation EXCELLENT Ease of configuration EXCELLENT Quality of operational training provided EXCELLENT Quality of technical training provided EXCELLENT Rating r ating What is your appreciation of the customer Rating comment support Promptness EXCELLENT Accuracy of answers EXCELLENT Support language adequacy EXCELLENT Overall satisfaction Did the software help to improve the services offered by your YES organization Would you recommend the product to another MFI YES Would you recommend the team or company who did the implementation YES
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