Citizen Charter English
Contents
1. e BYPL planted over 5 000 trees across its locations Encourages tree plantation amongst children of BYPL staff and Vishisht Sahayogis Awareness Campaign Engages NSD troupes to conduct Nukkad Nataks on power conservation safety and anti power theft related issues at various locations Partners with World Wildlife Fund WWEF for annual Earth Hour campaign on last Saturday of March to create awareness on global warming to more than 13 2 lakh customers BYPL customers saved 70 MW in 2013 65 MW in 2012 85 MW in 2011 and 77 MW in 2010 through this initiative Ties up with energy efficient electrical appliance makers eg Indo Asian Finolex Osram for CFL LED promotion in its area Approximately 3 lakh CFLs sold leading to energy saving of approximately 17 MW in BYPL area e BSES My Cool Ideas campaign elicits cool ideas and suggestions from customers to reduce power consumption and encourage energy conservation Over 1500 customers have participated in the campaign which is promoted through the www bsesdelhi com website www bsesdelhi com and Synergy the bilingual bi monthly news updates sent with over 30 lakh bills Lending a helping hand Organises annual Arpan warm clothes donation for distribution to destitutes Twice a year on 28th December amp 6th July voluntary blood donation camps held with Red Cross Government Hospitals and Rotary Club Distributed thousands of food packets to flo2. 39999274 399993277 39997132 39999298 39999251 39992904 39993037 39993410 39999363 39994604 39999340 399931692 BYPL Bill Payment Counters S No Division o Uu BP U Ne N 10 11 12 13 14 15 16 17 18 19 20 zi 22 23 24 25 26 Zi 28 29 30 Sil 32 33 34 35 36 37 Chandni Chowk Chandni Chowk Darya Ganj Darya Ganj Darya Ganj Dilshad Garden Dilshad Garden Karawal Nagar Karawal Nagar Karawal Nagar Karkardooma Karkardooma Karkardooma Krishna Nagar Krishna Nagar Krishna Nagar Krishna Nagar Laxmi Nagar Laxmi Nagar Laxmi Nagar Laxmi Nagar Mayur Vihar Phase I amp II Mayur Vihar Phase I amp II Mayur Vihar Phase III Mayur Vihar Phase III Nand Nagri Nand Nagri Paharganj Paharganj Paharganj Paharganj Patel Nagar Patel Nagar Shankar Road Shankar Road Yamuna Vihar Yamuna Vihar Address Town Hall Chandni Chowk New Delhi Lahori Gate New Delhi Ansari Road Darya Ganj New Delhi Kamla Market Asaf Ali Road New Delhi Gandhi Market Minto Road Delhi 66KV Grid Sub station G T Road Near Hind Pocket Books Dilshad Garden Delhi Zonal office New Zafrabad Delhi Bhagirathi Grid Karawal Nagar Delhi Karawal Nagar Zonal Office Delhi Sonia Vihar Grid Delhi Corporate Annexe CBD II Opposite Big Bazar Karkardooma Delhi Sub station Building Saini Enclave Delhi Kasturba Nagar Vivek Vihar Phase II Delhi F 15 2 Krishna Nagar Delhi Sub s
3. Chaturvedi D 276 New Ashok Nagar Delhi 110096 Use star rated appliances and cover the roof with white tiles Grow more trees Reduce usage of ACs Mukesh Tanwar 179 Govind Khand Near Vivek Vihar Delhi 110095 We store energy from the natural source and convert it into electrical energy like solar energy convert into heat energy eg solar cooker reduce electrical appliances in our house Himanshu Chaudhary Siddharth International Public School Pkt B East Loni Road Nand Nagri Delhi 110093 Educate public by convincing them of the importance of energy conservation since rich people think that by using high powered systems of electrcity they are exhibiting their status GB SIngh 85 Mausam Vihar Delhi 110051 Energy conservation ideas should be displayed at public places schools and classrooms Equipments helping in detecting Earth Leakage should be kept at home Consumers saving electrcity to a great extent should be appreciated Do not use heaters Mohd Aakil L 235 Sunder Nagar Delhi 110093 10 Use car battery power with the help of car chargers as well as car power invertors converts 12 V to 220 300 V available in cars for charging portable devices such as DVD players Laptop Mobile Phone Ipod e t c Divakar Kataria New Rajinder Nagar Delhi 110060 Defrost frozen food in the fridge since this helps to cool the fridge Sh Mohd Nooruddin B 383 G N 3 Indira Vihar Delhi 110094 It should be made compulsory to use
4. conservation Some of the recent awards include SAFETY AWARD gt Finalist Edison Award 2013 instituted by Edison Electric Institute USA for Leadership in innovation for the advancement of the Electric Industry ISTD Special Commendation Award for National Award for innovative g Training Practices Indo British Business Forum Leadership Award for Climate Change NE 2012 at the House of Commons London Joint winner IPPAI Power Award 2012 Maximum Improvement within Discom at 13th Regulators amp Policymakers Retreat 2012 British Safety Council International Safety Award 2011 ICWAT s 8th National Award for Excellence in Cost Management runners up 2010 In the Private Services Sector Large Category Greentech Safety Award in 2011 2012 amp 2013 CIO100 Award 2007 2011 amp BOLD CIO 100 Award 2008 from IDG International Data Group Institution of Engineers National Safety Innovation Award 2010 amp 2011 India Power Awards for Turn around Delhi Discom 2012 Energy Efficiency amp Conservation 2011 Overall Utility Performance Urban Areas 2010 Overall Loss Reduction in Urban Segment 2009 Diamond Edge Award 2009 2010 amp 2011 in General IT category from mae Unified Business Media Network Computing Pa dde carm cm ll 1 ep eC 4 nme Ve ET to pteiibes PILLE V eut tee de Aluolli Pre Blob F edio LK International Smart Grid Technology Innovation Excellenc
5. one s premises automatically tripping and disconnecting the electricity supply to the premises equipment thus preventing serious mishaps Another useful benefit of installing an ELCB is that it also detects faulty and inter mixing of internal wiring On detection the ELCB immediately trips thus preventing potential wastage of electricity and accidents 19 Under Section 61 A of the Indian Electricity Rules 1956 itis mandatory for all consumers having an electricity load of 5 KW and above to have an ELCB installed at their premises DERC in its latest order has directed the Delhi discoms to ensure strict adherence to Section 61 A of the Indian Electricity Rules 1956 and make the installation of an ELCB mandatory and a pre requisite for providing a new connection with immediate effect Handy Addresses BSES has a very robust grievance redressal mechanism In case your queries complaints are not resolved to your satisfaction at the discom level you may approach the following Grievance Redressal Property Dues Consumer Grievance Redressal Forum In case a consumer is still not satisfied Are you buying or selling property Are you taking leaving rented accommodation including government guarters flats bungalows Please remember to take No Dues Certificate from BYPL to avoid outstanding dues problem in future The last Bill paid is not conclusive proof that no other dues are outstanding on the property T
6. 0 00 In case of tariff category change if the original receipt for the security deposit paid is produced only the differential Security Deposit amount shall be paid by the customer after due verification of the receipt by BYPL In case of Load Change Security is required to be paid only on the incremental load ii Service Line cum Development charges would be payable in case a service line change is required The changes would depend on the final sanctioned load as specified in Table below S No Sanctioned Load KW Amount Rs 1 Upto 5 3000 2 More than 5 upto 10 7000 3 More than 10 upto 20 11000 4 More than 20 upto 50 16000 5 More than 50 upto 100 31000 6 More than 100 at 11 KV 50 of the cost of HT cables lines switchgear Source Table 3 Delhi Electricity Supply Code and Performance Standards Regulations 2007 Availing a service New Connection amp more Applying for a New Connection Load Enhancement Reduction Name Change Address Correction Category or Tariff Change now you can avail of these services without leaving the comfort of your home Just call BYPL s IVRS based Call Centre number 399 99 808 and select the Door Step Service DSS option or simply visit the website www bsesdelhi com and fill upa simple request form Subsequent to your request a BYPL representative will visit your residence at a Passport Size Photograph of Applicant KR W N HG Address Proof Any ofthe following a
7. 01 39999338 39999367 39994129 399993165 22 Contact No 4 Lah i S aa Ae LA ANN iiri EL MA amm 21 gt WA X i oa ee Urhnes yas pn Bere m ihe Utility frt vas o0 Now BYPL Operations amp Maintenance Office Contacts Bi Paym e nt O ptio ns S N Division Circle Address Contact No A Circle Head South East Shakti Kiran Building Opposite Karkardooma Court Karkardooma Delhi 110032 il Karkardooma Sub station Building B Block Vivek Vihar 32019831 Delhi 110091 2 Laxmi Nagar Sub station Building No 7 I P Extension 39992828 Near AVP Public School Delhi 110092 3 Mayur Vihar Phase I amp II Sub station Building No 1 Opposite Sadar CGHS 39993001 Mayur Vihar Phase 1 Delhi 110092 4 Mayur Vihar Phase III Sub station No 2 Vasundhara Enclave 32546242 Near Dharamshila Cancer Hospital Delhi 110092 1 Auto Debit payment A kiosk Divisional Chief Krishna Nagar F 15 2 Krishna Nagar Delhi 110051 EGS des 5 Krishna Nagar Sub station Building Block 18 Geeta Colony 32594303 In front of Sai Baba Mandir Delhi 110031 B Circle Head North East 33 KV Grid GT Road Dilshad Garden Near Hind Pocket Books Delhi 110095 6311 uni tama Pee E COLD Vere Powel Lovie 7 De ta LI LJ LULA n 6 G T Road Sub station Building B Block Dilshad Garden 32475127 Behind State Bank of India Delhi 110095 1 Nand Nagri Sub station Building No 2 MIG DDA Flats 32475131 East of
8. BSES BSES Yamuna Power Limited Clean green water solution 4 I Renewable Energy Assisted Pump Ensuring Children s Right to Education EN Raja Ravi Verma School Govt SS school Not For more information on REAP System Call 011 399 99 808 E mail byplbd relianceada com Fax 011 399 99 765 g Facis Centre and State 24 girls 10 of government More than Rs 24000 governments to drop out of schools lack 1600 children crores is the ensure drinking school drinking water under 5 years annual water separate because of facilities 40 lack of age die economic toilets for boys lack of safe functional common everyday in impact of the and girls and access to toilet India due to lack of toilets teachers in every toilets and 40 lack a diarrhoea and sanitation school Supreme Dasra Forbes separate toilet for caused by lack facilities Court October 3 Marshall girls Dasra Forbes of sanitation World Bank 2012 Survey Marshall Survey CRY Survey Study June 2013 BSES BSES Yamuna Power Limited Regd Office Shakti Kiran Building Karkardooma Opp Karkardooma Court Delhi 110032 A joint venture with Govt of NCT Delhi BSES BSES Yamuna Power Limited gees H4wne fees Uki MUIST quar Wat takes erp dide ata dede ege q qed TIP eh II T SIRINAN T WIHT BT Ta dede Yoana 4 fdeqerfi dar 24 s wage BSES Yamuna Power Limited is committed towards continual improvement in its qu
9. ElectoralIdentity Card c Driving License mutually convenient time and help you complete the required commercial formalities including Application Form Affidavits and Indemnity Bonds etc and collect the requisite documentation within a stipulated timeline Documentation Documents required for availing services like New Connection Load Enhancement and Name Change include Electrical Contractor Certificate for Internal Wiring in the prescribed form Fire Fighting Lift Safety Certificate wherever applicable b Passport d Ration Card e Photo Identity Card issued by any Govt Agency 5 Proof of Ownership Occupancy any of the following a GPA b Possession Letter c Rent Receipt with Proof of Ownership of Landlord D Lease Agreement 6 No Objection Letter of Landlord along with Proof of Ownership of Landlord 7 Other Documents applicable for selected consumer category a Industrial Valid Industrial License Lal Dora Certificate in case of rural areas b Agricultural Consumers i Certificate of Residence from Block Development Officer il No Objection Certificate from Development Commissioner Block Development Officer for Tube wells c Non domestic for Khokhas and Temporary Structure i The Bazaari Receipt Number il No Objection Certificate for Khokhas Temporary Structure for Municipal Corporation of Delhi Delhi Development Authority Land Owning Agency The Delhi Right
10. Load enhancement reduc tion Address correction etc How do apply for it Simply dial 399 99 808 press option 4 and request for DSS or log onto www bsesdelhi com Customer Service What happens after I apply A BYPL representative will visit your residence to facilitate you to complete necessary documentation and formalities What do I do incase I need further assistance In case of further assistance please call 399 99 808 or email at bypl customercare Q reliance ada com m JA Call 399 99 808 Press option 4 e STOP POWER THEFT SAVE ENERGY As per the Electricity Act 2003 Under Section 126 if found indulge in unauthorized use of electricity such person will be liable to pay twice the tariff applicable for the period of unauthorized use for relevant category of services Under Section 135 if found indulge in Theft of Electricity such person will be liable to face imprisonment up to 3 years or fine or both Under Section 136 if a person found indulge in theft of electric lines and materials the person will be liable to face imprisonment upto 3 years or fine or both Under Section 138 if a person interference with meters or works of licensee is liable to face imprisonment up to 3 years or fine or both Under Section 150 If a persons abets an offence punishable under Electricity Act such person will be punished with the punishment provided forthe offence THE d Par Tt r
11. Loni Road Delhi 110093 8 Karawal Nagar 66 KV Bhagirathi Grid Near Gokulpuri Thana 39993383 Delhi 110094 Chegue by post Net banking Payment at www bsesdelhi com Divisional Chief Yamuna Vihar 33 KV Grid GT Road Dilshad Garden Near Hind Pocket Books Delhi 110095 9 Yamuna Vihar Sub station Building C 6 Yamuna Vihar Delhi 110053 39993253 C Circle Head Central 1 33 KV Sub station Building Shankar Road Near Sanatan Dharm Mandir New Delhi 110060 10 Patel Nagar 10 B Rajendra Place Near Patel Auto Workshop 39994701 Patel Nagar New Delhi 110008 11 Shankar Road Sub station Building Flat No 88 A 39994580 Double Storey R Block New Rajinder Nagar New Delhi 110060 12 Pahar Ganj Sub station Building C Block Motia Khan 32475379 Pahar Ganj Delhi 110055 D Circle Head Central 2 BSES Building Gandhi Market Behind Zakir Hussain College Delhi 110002 ITZ Card Payment Skypak Drop Box Only BYPL domestic customers 13 Darya Ganj Sub station Building C Block 39994227 Minto Road Housing Complex New Delhi 110002 14 Chandni Chowk Sub station Building Paiwalan Dariba Kalan 32988861 have bI monthly bill Chandni Chowk Near Jama Masjid Police Station 32988861 Eis Delhi 110006 Cash Counters Everyday 8 AM 8 PM adva nta g e 24 Customer Services Comparison BYPL Vs Others S No Services BYPL Other Discoms in Delhi A Touch Points A Touch Pons O O 6 hotinesatcustomercarecenres 7 7o 7 Queue Management Sys
12. Requests DERC No Timeline Days 1 New Connection Demand Note after Application Received 7 2 New Connection Energisation after payment of Line windows The computer Switch lo Demand Note Electrified 12 i Ho LED i d 3 New Connection Energisation after payment of Demand Note Un Electrified 180 lants 1 uses more than half of the It is eight times mo P energy consumed Turn it off efficient than inci re energy 4 Temp Connection Energisation after payment 7 even if you have to leave the bulbs and twice a a conditioning computer on Remember Screen efficient as CFL energy 5 Load Enhancement Energisation after payment of demand note 12 redu E savers do not save energy costs 9 6 Load Reduction sanction effect from next billing cycle 10 7 Testing of Meter after payment 15 S 8 Replacement of Faulty Meter stop slow fast glass broken 30 9 Replacement of Burnt Meter 3 10 Final Bill Disconnection request 5 11 Reconnection after payment Normal Dormant 2 G id 1 12 Delay of Meter Energisation after Security Deposit 15 ot d 00 ed e 13 Shifting of Meter Amalgamation of Meter 115 4 Gregory Cane 7 Share with us and we ll share With over 1 crore Delhiites S Billing Queries Request DERC No Timeline Days il Name Change 2 Billing Cycle 2 Billing Complaints 15 3 Bill Not Received 1 4 Final Bill Vacating Premises 23 5 Special Reading 7 my spi 6 Refund of Security Deposit 60 X B
13. alarm device in water tank It will help in saving water along with electricity Dinesh Kumar 377 2 Bhola Nath Nagar Shahdara Delhi 110032 Do not put hot vegetables or milk in fridge Aura Simolay Flat No 24 Pocket 5 Mayur Vihar I Delhi 110091 Use earthen pot in place of fridge hand fan instead of electronic one and donot use washing machine for washing clothes Wash them with hands This will help in saving electricity worth Rs 2000 month Amiruddin Saifi Aman Chowk Old Mustafabad Delhi 110094 Instead of using electric hair dryer dry hair in the sun Motivate kids to play outdoor games more rather than playing video games or net surfing N Watal I P Extn Delhi 110092 We can reduce electricity bills by imparting education to uneducated section and providing them knowledge about the proper usage of electricity and effects of its misuse Deepika Rawat Urja Vihar Nirman Vihar Delhi 110092 When water pump is being used try and switch off air conditioner for some time Chunni Lal 187 B Gautam Marg Johripur Delhi 110094 Dry clothes in open instead of washing machine Open windows to cool the house in evening time Use air coolers instead of air conditioners Sudhanshu Saini DAV Public School Class 9 Shreshtha Vihar Delhi 110092 Do not over charge electricity gadgets and mobile Izhar 586 Gali Kumharan Behind Delite Cinema Delhi 110006 Check how many hours or times a week you are using the washing machine If
14. ality and reliability of services to all customers and other stakeholders in an ethical lawful environment friendly safe and healthy manner GPHHEPAH GUST ured ales ASOT EFIA ulgntrede IISA mune H3 HIHI SICH ST AUS md CusaPt AS ruaurdbai amp Barra fagsa PUA Ct As JINGI Reret GS BET egoseu di CP eter bitin Melee el T9 0089 00 sabang zou CU piela ad eus piirre ud Ramesh Narayanan Chief Executive Officer New Delhi We are pleased to present the Citizens Charter a handy reference guide to BSES Yamuna Power Limited operations in East and Central Delhi BSES Yamuna Power Limited Area of Operation Area of Operation Consumer Density 6622 per sq Kms BSES Yamuna Power Limited BYPL a joint venture with the Government of NCT of Delhi is engaged in the business of power distribution in Central amp East Delhi geographical area of around 200 sq kms since 2002 BYPL has a customer base of over 13 2 lakh and covers a population of nearly 53 lakh The company has been recognized for achieving a record AT amp C loss level reduction of 46 45 in 11 years of its operations The company is widely recognised for successfully bringing down AT amp C losses from a high of 63 16 in July 2002 to below 17 BYPL is an ISO 14001 2004 amp OHSAS 18001 2007 certified company Consumer Profile Domestic 986 828 Industrial 18 858 Others 5 448 Customer Base as of 31 March 2013 BSES Yamuna Power Limited AT
15. amp C Loss Reduction N O 60 53 16 E Record 50 4 29 Reduction T 0 12 of 46 45 40 3 89 amp 5 9 03 9 30 D 0 23 E 20 4 02 4 32 10 0 July 2002 FY03 FY04 FY05 FY06 FYO7 FY08 FY09 FY10 FY 11 FY12 FY13 Years 4 2 loss reduction per year against National average of 0 5 How do you get power POWER SOURCE The city is fed by 5 plants in Delhi the rest of the demand is met from the Northern Grid E M and other states AAA E um fF SH 5 D C 4 SEL 99 9709 eS the generating companies to the state Transco Office blocks Residential colonies High rise apartments Transformers pus o 09 c le Q Ss m ME pu qM NVS y Y XN 7 Pa aa 3 Tr ES Le SX 5 b BK A A PI NPK SS DX 2 Here s How Your House Gets Powered In July 2002 the erstwhile Delhi s Electric Supply Undertaking DESU was divided or unbundled as it is technically described into three entities Genco power generating company Transco power transmission company and Discoms power distribution companies Only the distribution part of the electricity business that was privatized The task of power generation and transmission remained in the hands of government controlled entities Genco amp Transco For distribution purposes Delhi was divided into three zones BSES assumed charge for t
16. ant 1 5 A T 1 4 tcm e Power theft rises with festivities 1 u ap Tires wm MIT er vus Os AT Y we 1 ng he Tara yan Whe 9 a I LA me ea La ndustan Times PRESSNewsline erem uy Durga Puja mela organisers booked rrea for power theft t tmo m b I F Shale An a ri besoa SAS Lacer fero SIT qp bela E 4 2d om wur ol ag s gt Power hell turns svt t no Stop Power Theft Call amp Alert us at 399 99 808 18 Electricity Calculator A handy illustration to calculate your own power consumption Refrigerator Small 225 1 10 68 Cooler Medium size 170 1 8 41 Exhaust Fan 150 1 2 9 Tube Light with Cu choke 55 4 7 46 Colour Television 120 1 6 27 Geyser Storage 2000 1 2 120 720 The list and figures are indicative Please calculate for your appliance and check actual wattage You can calculate your own consumption by multiplying a wattage x b No of appliance x c consumption hours day x 30 days and divide it by 1000 to convert wattto kilowatt You can also log on to www bsesdelhi com and check the on line Energy Calculator Earth Leakage Protective Device ELCB Avoid shocks and mishaps by installing an Earth Leakage Circuit Breaker ELCB This simple yet useful device detects even a small current to earth earth leakage in
17. hagidari Click the logo My Cool Idea on www bsesdelhi com 7 Correction of Security Deposit deca and share your thoughts with us 8 Name Correction Address Correction 60 8 Save Energy Save Money Our customers share Cool ideas on energy conservation We should promote programmes to educate the masses on ways to save electricity and the need to conserve power J P Goel 25 6 Anand Parbat Industrial Area New Delhi 110005 Set A C thermostat timer at 25 26 degrees this is an ideal temperature Remember to switch off all the lights fans when not in use Mr Balwant Singh Bora 43 C Pocket A 2 Mayur Vihar 3 Delhi 110096 Put white tiles on roof Ashish Roopak 26 179 West Patel Nagar Delhi 110008 Children should be educated to save energy Shobha Sharma 887 Janta flat GTB Enclave Delhi 110093 Replace worn out amp old internal wiring save power Sunil Khemka Ramjas Primary Public school Ansari Road Delhi 110002 All outdoor lights including streetlights should be controlled through LDR sensors Timer combinations could be used instead of timers to save electricity Abhishek Saini Surajmal Vihar B Block Delhi 110092 Maximize natural light make sure curtains amp blinds are fully open rather than switching on a light Krishna Kant student Siddharth International Public School Pkt B East Loni Road Nand Nagri Delhi 110093 Keep a tab on power theft taking place in your area inform authorities Harsh
18. here could be other dues which can be broadly classified as follows Enforcement Power theft dishonest abstraction of electricity Assessment for the period for which meter remained defective which is done only six month after the replacement of defective meters Adjustment of Billfrom Provisionalto Actual Dues kept as deferred pending settlement of dispute Dues kept as deferred for the installment not yet due Dues of Temporary Connection on the Premises taken for construction renovation social function etc Cost of the meter which was tampered burnt or found defective at the time of change of occupancy etc Beware of Impostors BYPL thacan approach Sub Station Building the office of Adjacent to BYPL Regd Office TheElectricity Ombudsman Karkardooma Shahdara Delhi 110032 B 53 Paschimi Marg Vasant Vihar Phones 32978140 Fax 22384886 New Delhi 110 057 Email cgrfbypl hotmail com Tel 32506011 Fax 26141205 Address for Special Courts Special Courts of Electricity for BSES Yamuna Power Limited are 1 Karkardooma Special Court Court Room No 5 Karkardooma Court Complex Delhi 110032 2 Karkardooma Special Court Room No 11 Karkardooma Court Complex Delhi 110032 3 Tis Hazari Special Court Court Room No 21 Tis Hazari Court Complex Delhi 110054 Public Grievances Cell Department of Power Please note BYPL staff or representatives visiting residences are not authorised to accept any cash t
19. n save time save fuel save money log on to www bsesdelhi com A ISO 14001 ISO 9001 OHSAS 18001 ISO 27001 ISO 17025 Recognized Power Utility Company The charges payable depend on the Tariff Category and Sanctioned load i Advance Consumption Deposit Security Deposit is dependent on Sanctioned load and tariff category as specified in the table below IU Domestic 600 00 3 Industrial 1500 00 5 Street Light 1500 00 7 Mushroom Cultivation 600 00 Source Table 3 Delhi Electricity Supply Code and Performance Standards Regulations 2007 ii In case area colony is electrified the Service line and development SLD charges shall be payable by all the consumers irrespective of whether it is electrified or unelectrified area The SLD charges as given in Table below would be leviable 1 Upto 5 KW 3000 00 3 More than 10 KW upto 20 KW 11000 00 5 More than 50 KW upto 100 KW 31000 00 Source Table 4 Delhi Electricity Supply Code and Performance Standards Regulations 2007 Tariff Category Load Change i Advance Consumption Deposit Security Deposit depending on the final and original tariff category that shall be applicable after load tariff category change as specified in Table below S No Category Amount Rs KW 1 Domestic 600 00 2 Non Domestic 1500 00 3 Industrial 1500 00 4 Agriculture 300 00 5 Street Light 1500 00 6 Railway DMRC 1500 00 7 Mushroom Cultivation 60
20. ng sounds from electrical appliances They are signs of a potential hazard Keep away from overhead electricity lines and cables and do nottouch broken wires Avoid joints in the wiring All necessary joints should have proper taps insulation 12 Don ts x Don t go near any place where Danger Caution board is placed Don t climb a tree that has power lines running through or near it Never climb utility poles or play near fencing around substations Don t touch switches plugs with wet hands Don t fly kites near High Tension electrical wires Don t allow children to play in waterlogged areas near electrical installations Don t use broken electrical fittings replace them immediately Don t use metallic wires near electric cables for hanging wet clothes Don t use electrical appliance or talk on the phone during an electric storm Don t insert wires directly into the plug socket without a matching plug pin Don t touch a bare wire i e without insulation It may be live Don t provide for a fuse on a neutral circuit SAFETY ALERT VERTICAL amp HORIZONTAL CLEARANCES OF BUILDINGS ISSUED IN PUBLIC INTEREST Attention building shop owners residents amp general public Extending buildings structures projections balconies chajjas or boundary walls etc during or after the construction of authorised electricial mains or 1 associated electrical installations must comply with the pr
21. od affected Contribution to Prime Minister s Relief Fund School children pass on power conservation message Energy conservation programmes included in SUPW curriculum of schools Student rallies in neighborhoods to spread energy conservation message Produced two short films Zaheera ka Sapna on Safety matters and Khurana Gharana on energy conservation made in collaboration with ACORD Asian Centre for Organisation Research and Development Besides promoting it through youtube it has been screened in 140 schools in East and Central Delhi to effectively convey the message to both students and teachers Employee Centric Self Defence Trainings conducted Since 2011 BYPL in collaboration with Delhi Police has conducted 10 day Self Defence Training programme for BYPL women employees and for ladies of BYPL team members families Promotes Health of BYPL Team members Organises Annual Sports meets health check up camps and the recently inaugurated Dispensary and Gym for BYPL Team members Helpline 399 99 808 IVRS Registration For no Power Made Easy No More Call Waiting Procedure for registering a power supply guery on IVRS Step 1 Dial 399 99808 Step 2 Choose Language Hindi English Punjabi Urdu Step 3 Press 1 for Power Supply Query Step 4 Press 2 to enter your CA CRN Number Step 5 Query No is announced amp registered in the system Service e For New Connection F
22. of Citizens to Time Bound Delivery of Services Act 2011 BYPL services relating to New Domestic Connection are covered under this Act Cool ideas from BSES Under the Act New Domestic Connections are to be provided within 35 days subject to completion of commercial formalities as per the DERC Supply Code 2007 Penalty On Demand for a delay beyond 35 days to be levied on defaulting employees of BYPL 9 Rs 10 per day with a maximum of Rs 200 per case Penalty deciding Authority Switch ope appliances White tiles gt Sun core a ov paint on A films itr Competent Officer Dy General Manager amp Head Meter Management Group MMG Appellate Authority Asst Vice President amp Head Door Step Services DSS Applications for New Domestic Connections complete in all respects can be l Your Voor on Se ea them nd by mode tracked through GoNCTD website www esla delhi gov in and the nearest Jeevan Centre insulate your nor alado Remember When Yani can cut air conditioning ice from sola ones costs by 20 o air conditioning reducing air C costs by 5 10 appliances ar Your electron meter is wide in sleep mode Ic electricity awake For any query clarification status of the application please contact 011 399 99 808 3 DERC Timeframe For Various Services S Commercial Metering Queries
23. or Temporary Connection For Address Change For Load Change For Name Change For Category Change For Bill Details e For No Current For Voltage Fluctuation For Outage on account of Meter Issues Procedure for requesting a duplicate bill on IVRS Step 1 Dial 399 99808 Step 2 Choose Language Hindi English Punjabi Urdu Step 3 Press 7 for registering Duplicate Bill request Step 4 Press 2 to enter your 9 digit CA Number Step 5 Request No is announced amp registered in the system Availing SMS services on 5 61 61 08 SMS code BSESYP space NCX BSESYP space TCX BSESYP space gt ACH lt space gt your 9 digit CA BSESYP lt space gt LCH lt space gt your 9 digit CA BSESYP lt space gt NCH lt space gt your 9 digit CA BSESYP lt space gt CCH lt space gt your 9 digit CA BSESYP lt space gt BILL lt space gt your 9 digit CA BSESYP lt space gt NC lt space gt your 9 digit CA BSESYP lt space gt VF lt space gt your 9 digit CA BSESYP lt space gt MB lt space gt your 9 digit CA Door Step Sem Avail our services from the comfort of your home Just get in touch and our team will assist you No waiting in gueues or repeat visits to our offices What are the services that I can avail on DSS You can apply for a host of services including Category Tariff Name change New Connection
24. ovision of Rule 79 amp 80 of the Indian Electricity Rules 1956 and related provisions of the Electricity Act 2003 Sec 53 amp 68 5 read with Section 161 Minimum vertical amp horizontal clearances required to be maintained from the electricity mains and electricial installations to avoid any mishap or fatal accident as per Rules 79 amp 80 Indian Electricity Rules 1956 are Minimum vertical Minimum horizontal clearance where clearance where line line is passing above is passing adjacent to a building structure a building structure balcony etc balcony etc 1 Low or Medium Voltage 2 5 mtrs from the line and service line highest point up to 650 Volts 2 High Voltage line upto 3 7 mtrs from the 1 2 mtrs from the and including 11000 Volts highest point nearest point 3 High Voltage line above 3 7 mtrs from the 11000 Volts and up to highest point and including 33000 Volts 4 Extra High Voltage line above 33000 Volts 1 2 mtrs from the nearest point 2 mtrs from the nearest point 2 mtrs Plus 0 30 mtrs for every 3 7 mtrs plus 0 30 mtrs for every Owners occupiers are advised to remove unauthorised structures buildings projections balconies boundary walls etc immediately NOTE Violators of the above Rules 79 amp 80 Indian Electricity Rules 1956 will be held personally responsible for any direct or indirect loss life property etc and liable for prosecution as
25. per applicable law For clarifications call BYPL O amp M office at 399 99 808 BSES BSES Yamuna Power Limited A responsible Corporate Citizen Pro environment e BYPL s 49th and 50th 66 11 KV grid stations are green grids gt Both the control room buildings measuring 32mt X 13 6mt each are built with fly ash bricks e Converted 14 000 sq ft meters terrace space on BYPL Head office and field office at Shrestha Vihar white roof to reduce urban island heat effect e More than 1 3rd of energy sourced for BYPL distribution area is clean green energy gt 18 hydro power plant 1796 gas based power plant Providing charge ports for recharging Pedicabsto promote green energy Ist discom to provide network of 31 electric vehicle charge ports to promote cleaner greener personal transportation Special promotion with electric scooter manufacturers for BYPL staff Organises paperless Lok Adalats together with Delhi High Court Legal Services Committee for faster resolution of pending cases in various courts Facilitating paperless initiative by providing e bills to customers nstallation of maintenance free packaged ring main units RMUs eliminating oil based transformers Promoting Solar energy usage REAP Renewable Energy Assisted Pumps over 100 installations in the city Generation of 345KW solar power from rooftop installations at 10 locations Increasing Delhi s green cover
26. ransactions on behalf of BYPL All enforcement fines penalties and other commercial payments are to be made only at designated BYPL offices Do verify the identity of persons claiming to be from BYPL who visit premises If in doubt or you notice anything suspicious raise an alarm Please immediately alert the nearest BYPL office at 399 99 808 or dial 100 and inform the local Police 20 Mr O P Gupta Member do 23238069 21 BYPL Commercial Office Contacts S N Division Circle A 10 i1 12 13 14 Circle Head South East Karkardooma Laxmi Nagar Mayur Vihar Ph I amp II Mayur Vihar Ph III Divisional Chief Krishna Nagar Divisional Chief GT Road G T Road Divisional Chief Nand Nagri Nand Nagri Karawal Nagar Divisional Chief Yamuna Vihar Yamuna Vihar Divisional Chief Patel Nagar amp Shankar Road Patel Nagar Shankar Road Divisional Chief Pahar Ganj Pahar Ganj Divisional Chief Darya Ganj Darya Ganj Divisional Chief Chandni Chowk Chandni Chowk Address Sub station Building East Guru Angad Nagar Near Radhu Palace Laxmi Nagar Delhi 110032 BSES Corporate Annexe CBD III GRID Ground floor Opposite Agarwal Fun City Mall Karkardooma Delhi 110032 Sub station Building East Guru Angad Nagar Near Radhu Palace Laxmi Nagar Delhi 110092 Sub station Building Adjacent to Local Shopping Complex Pocket 1 Mayur Vihar Phase 1 Delhi 110091 Sub sta
27. tation Building Gagan Vihar Delhi Complaint Centre Kanchan Aptt Geeta Colony Delhi Block 8A Geeta colony Delhi 66 KV grid Sub station Building Guru Angad Nagar Near Radhu Place Cinema Delhi Sub station Building Opposite Singla Sweets Madhu Vihar Delhi Sub station No 8 Opp Fire station Patparganj Delhi Sub station No 5 I P Extn Delhi Zonal office Mayur Vihar I Delhi Sub station No 8 Pocket C Mayur Vihar II Delhi Sub station No 7 Dallupura Near Sommer Ville School Delhi Sub station No 6 Ryan Public School Mayur Vihar Ph III Delhi Tahirpur Grid Nand Nagri Opp Rajeev Gandhi Hospital Delhi Zonal Office Nandnagri Near Police Station Delhi Chuna Mandi Paharganj New Delhi Aram Bagh Pahar Ganj New Delhi Motia Khan Pahar Ganj New Delhi Bahadurgarh Road Sadar Bazar New Delhi Anand Parbat New Delhi District Office 18 block East Patel Nagar New Delhi Division Office Shankar Road New Delhi Tibia College Karol Bagh New Delhi Sub station Building block C 7 Yamuna Vihar Near Masjid Delhi Zonal Office Zone 2401 Seelampur Near Police Station Delhi 28 BSES Yamuna Power Ltd has won accolades at both national and international forums for its class leading performance processes and deployments BYPL has been recognised for its initiatives in customer care Awards and Recognition E Ass deployment of IT AT amp C loss reduction safety measures cost management energy efficiency and
28. tematcustomerCaretentres V 7 s No suppiy compat egeraton troughs 7 07 Retrieval of Billing Payment details through SMS B Deliverables Multilingual IVRS Interactive Voice Response System Hindi English Punjabi amp Urdu Pe E MEME MA MAN SNN P Neweomectntssdeameamensegss lt x New Connection Load Enhancement Requests DEE o a a New Connection request registration through SMS C gm ELMCB installation facility at Customer Premises 5s onesie bine one oraseves 7 E through auto recognition of telephone number Auto call routing from the IVRS to the Customer service representative in case CRN CA number is not punched by the customer Priority Queue on the IVRS for Fire Shock related calls Dispatch of Duplicate Bill Application Forms by the Call Centre T V 2 3 Estimated wait time and Queue Number announcement on IVRS Low fF VIP tagging facility in the software for ensuring better services to VIP customers Auto recognition of VIP customers on IVRS amp gt priority service to VIP customers 28 Call Centre actively informing affected customers about outages in case of emergencies 2 100 Call Recording at the Call Centre B SN NI E Caller Line Identification Computer Telephony Integration at the Call Centre D Corporate Social Responsibility CSR Engaging Women folk in Bill Distribution Activity 32 Charging facility for E Vehicle users 1 AD BYPL Customer Care Offices Contacts S N Di
29. tion Building Near Somervilla School Vasundhara Delhi 110096 F 15 2 Krishna Nagar Delhi 110051 F 15 2 Krishna Nagar Delhi 110051 33 KV Grid GT Road Dilshad Garden Near Hind Pocket Books Delhi 110095 33 KV Grid GT Road Dilshad Garden Near Hind Pocket Books Delhi 110095 33 KV Grid GT Road Dilshad Garden Near Hind Pocket Books Delhi 110095 C 102 Tahir Pur Grid Nand Nagri Delhi 110094 66 KV Bhagirathi Grid Substation Building Near Gokul Puri Police Station Wazirabad Road Delhi 110053 Sub station Building C 7 Yamuna Vihar Delhi 110053 39997137 39999256 39992901 39993029 39999296 39999272 39993414 Sub station Building C 7 Yamuna Vihar Delhi 110053 39993152 33 KV Sub station Building Shankar Road Near Sanatan Dharm Mandir New Delhi 110060 Sub station Building Block 18 East Patel Nagar Delhi 110018 33 KV Sub station Building Shankar Road Near Sanatan Dharm Mandir New Delhi 110060 Pahar Ganj District Office Building Aram Bagh Behind Pahar Ganj Police Station Delhi 110055 Pahar Ganj District Office Building Aram Bagh Behind Pahar Ganj Police Station Delhi 110055 33 KV Grid Kamla Market Asaf Ali Road opposite SBI New Delhi 110002 33 KV Grid Kamla Market Asaf Ali Road Opposite SBI New Delhi 110002 BSES Building Gandhi Market Behind Zakir Hussain College Delhi 110002 Chandni Chowk Sub station Building Near Town Hall Chandni Chowk Delhi 110006 399946
30. vision Circle 1 10 11 12 13 14 Chandni Chowk Darya Ganj G T Road Karawal Nagar Karkardooma Krishna Nagar Laxmi Nagar Mayur Vihar Phase I amp II Mayur Vihar Phase III Nandnagri Paharganj Patel Nagar Shankar Road Yamuna Vihar Address Chandni Chowk Sub station Building Near Town Hall Chandni Chowk Delhi 110006 33 KV Grid Kamla Market Asaf Ali Road Opposite SBI New Delhi 110002 33 KV Grid GT Road Dilshad Garden Near Hind Pocket Books Delhi 110095 66 KV grid Sub station building Bhagirathi Near Gokul Puri Police Station Yamuna Vihar Delhi 110094 BSES Corporate Annexe CBD III GRID Ground floor Opposite Agarwal Fun City Mall Karkardooma Delhi 110032 F 15 2 Krishna Nagar Delhi 110051 Sub station Building East Guru Angad Nagar Near Radhu Palace Laxmi Nagar Delhi 110092 MVR I amp II Sub station Building Adjacent to Local Shopping Complex Pocket 1 Mayur Vihar Ph 1 Delhi 110091 BSES Office Sub station Building Near Somervilla School Vasundhara Delhi 110096 C 102 Tahirpur Grid Nand Nagri Delhi 110094 Pahar Ganj District Office Building Aram Bagh Behind Pahar Ganj Police Station Delhi 110055 Patel Nagar Sub station Building Block 18 East Patel Nagar Delhi 110018 33 KV Sub station Building Shankar Road New Delhi 110060 Sub station Building C 7 Yamuna Vihar Delhi 110053 24 Contact No 39999326 39994135
31. washing machines is used 3 times a week reduce it to twice a week and try washing clothes by hand this is good exercise too T V Murali 151 F Pkt Mayur Vihar Ph1 Delhi 110091 During winter season switch off fridge from 8 pm to 6 am It will save electrcity S B Swarnkar C 216 Minto Road Area complex Delhi 110002 Don t keep TV on stand by mode Share one room during day time use one AC Use amp buy energy saving appliances Have a master switch off for all lights Switch off lights in unoccupied rooms SC Jarrel MBS Wellness clinic 15 DDA Market Madhuban Delhi 110092 11 Safety First Do s and Don ts Observe these simple Do s and Don ts and help keep friends family and yourself safe Do s V Carry out all electricity related work only after switching off the power supply In case of an electrical fire immediately switch off the power supply and extinguish it using sand carbon dioxide or dry powder extinguishers Do not use water Provide effective Earthing for all electrical appliances and install Earth Leakage Circuit Breaker ELCB to prevent electrical shocks Old and damaged wiring where insulation has worn out should be immediately replaced For all electrical appliances use properly earthed 3 pin plugs Electrical appliances should be kept away from damp amp hot surfaces and from flammable goods Contact a qualified electrician in case of dim or flickering lights sparks and buzzi
32. wo of these three Thus were born BSES Yamuna and BSES Rajdhani Power Limited The crucial upshot BSES brings electricity to your homes but it is not responsible for step down voltage for supply to Discoms BSES DISTRIBUTION SUB STATIONS Step down voltage to 200 400 volts for distribution to small consumers Le KAN SOK E BEN State Transco DTL Sub Stations generation Genco or transmission Transco BYPL distributes power after sourcing it from many generating stations spread across the country A Genco generates power and steps it up to 33 66 KV and then to 220 KV before sending itto Transco B Transco receives power at 220 KV and steps it down to 66 33 KV before sending itto Discoms C Discoms BSES receive power at 66 33 KV and step it down further to 11 KV before feeding it to the distribution transformer D Finally thousands of BSES distribution transformers step the power down to 0 4 KV and reaches itto your homes DISCOM BSES Grid Sub Sations further step down voltage for further distribution Large industrial commercial consumers usually have their own Sub Stations P BSES BSES Yamuna Power Limited Just dial 399 99 808 and press 1 2 Power SoS Fire Shock Supply 3 Bill or Meter 4 Door Step service 5 Key Government Consumer Cell 7 6 Duplicate Report Power theft Bills Corruptio
33. y Award 2011 for innovating and implementing SSMS Smart Sub station Management System at World Smart Grid Conference 2011 SKOCH Digital Inclusion Award 2011 amp Finalist ICT for INDIA SKOCH Award 2010 Enterprise Connect Award 2009 from CIOL Cyber Media Online NABL accreditation ISO IEC 17025 2005 for meter testing lab 2008 ISO 14001 2004 amp OHSAS 18001 2007 certification since 2010 ISO 9001 2008 Quality Management System BVQ amp ISO IEC27001 2005 Information Security Management System Certification from Det Norske Veritas DNV ISO 27001 certification for IT and ISO 9001 2000 certification for HR processes Produced by BSES Yamuna Power Limited Corporate Communications Department Shakti Kiran Building Karkardooma Delhi 110 032
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