User Manual for the PCS Operators Console What`s New in Version
Contents
1. plicecom gt proactive ommunication station User Manual for the PCS Operators Console ene Graham Tumer Compa ry Barclays Dept Transport Tet 01323122005 Mooie L ma 07774567200 annman senen Pizza Excess Room 101 Tet 2222 What s New in Version 3 2 No Notes poo L No History User Name Abid Bhatti Bob Geddes Bob PC Bob test PCS 107DA Brian Dect Brian Frampton Dect Dect2 Extn9174 Extn9191 Extn9221 Extn92 30 Fax Chorteywood Frank Bretherton Graham Harris Graham PC lan Woolner Description Manufacturing Manager Users Description Users Description Users Description Users Description Kirk IP1500 Dect Phone Kirk 1P1 00 Dect Phone Users Description Users Description Users Description Pete testing 01923 287722 Chairman Sales Manager Users Description Sales liters Meccrintion PCS Operator Console Meeting Room Booking System Ares January 2005 March 2005 ven Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fa Sat Sun Mon Tue Wed Thu Fri Sat Sun 1 1 pid 1 2 ti 1 t i E L r d Friday 11 February 2005 Go To Today Go To Day After Kitchen 5 DemoRoom 12 S gt l Gi ceco ni ads PCS Operators Console User Manual What s New in Version 3 2 Call Pick Up If you are currently on a call when you pick up a ringing call your original call will be parked in the first available park slot Working w2. el Atake DU pr V3 2 1007 1 4 What s New in Version 3 2 PCS Operators Console Manual
3. hen the PCS OC 1s used in partner mode If enabled the application will pop up once the call has been answered by the handset Remote BLF this option will enable or disable the busy lamp field feature when this PCS OC is used across for example a VPN connection Please note do not use this feature when this PCS OC is used on the local LAN Keyboard Short cuts On Hook Windows Apple Mac 8 Go to Departments Director Enter an Account Code Browsing Web Pages CTRL C Copy to the clipboard Back one page Receiving a Call CTRL A JjAnsweacal Answered Call Go to Users Directory Go to Departments Director Create a new Contact using the number from the connected call Enter an Account Code V3 2 1007 1 3 What s New in Version 3 2 PCS Operators Console Manual S gt l Gi Ce CO mS des PCS Operators Console User Manual What s New in Version 3 2 Esc Clear current call Multiple Calls Transfer a call Contacts Users Departments Directories Dial the selected entr CTRL I View the selected User s or Contact s details CTRL S Cmd S Further Numbers access all numbers stored for the select User or Contact or access the voicemail button for the selected User or Department Close the open window F9 Cmd 9 Toggle between displaying Contacts by Company Name or Contact Name Further Numbers Dial the Telephone number Dial the Mobile number Dial Be Homo nube Dial r
4. ith Contacts You will only be able to add or delete a Contact or make a change to an existing Contact if given the required permission Please refer to your system administrator for further information Recording a Call Please note The use of this feature 1s controlled by your System Administrator If the Record option is not available please refer to your System Administrator for further information Preferences Preferences IPAddress 192 168 0 Port PO Partner Login Cd 00000 Hotdesk Number Hotdesk Code Proxy Server NENNEN Start Minimized Minimize to system tray Pop On Connect Speech Input Default Speech Output Default Floating Text v Colour Remote BLF Dedicated Console Mode oma Proxy Server the IP address of the proxy server to be used by the PCS OC when viewing web pages Please refer to your system administrator for further information V3 2 1007 1 e What s New in Version 3 2 PCS Operators Console Manual S gt l Gi Ce CO mS a e PCS Operators Console User Manual What s New in Version 3 2 Start Minimized This option if selected will automatically minimise the PCS OC to the System Tray when the application is opened This feature will operate when the application is next started and will also tick the Mimimize to System Tray option if not already selected Pop On Connect this feature is used in conjunction with the Minimize to System Tray feature and w
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