User Manual
Contents
1. Ti EE rr Fig 1 Fig 2 o When the phone has received new notifications the presence icon in Fig 1 is replaced by the status info icon Fig 2 o To bring the presence icon back onscreen press the function key underneath to open the status info screen snom UC Edition and snom 710 Getting to know your phone o Press to delete the selected item until the next reboot of the phone Fig 3 5 below e Removing the underlying cause of the notification for example setting the admin password will remove the notification for good Status info ee a a Lpto F Admin Password not set 7 De 3 old messages Ho data available 7 neu 3 old messages RMS oe oe Fig 3 Fig 4 Fig 5 Function keys snom 710 In the UC Edition firmware the default setting of all programmable function keys with LEDs is line See Settings menu on page 36 for the list of functions that can be selected for each key The above diagram shows the location of the keys on the phone the numbers F1 to F5 correspond to the list of keys in the phone s Preferences menu submenu Fkeys fkeys 1 5 Mapping speed dial on function keys See Speed dial keys on page 13 snom UC Edition and snom 710 Getting to know your phone Call indicator The bright red LEDs situated around the upper right corner of the phone indicate incoming ongoing held and missed calls The LEDs will do one of the following Blink rapidly when a call is coming in2. 1 2 4 5 Time zone 1 1 1 Outgoing 1 1 Time Zone Call Forwarding Identity System Info Status Info Move to beginning 2 2 2 2 Administrator 2 of next time zone Tone Scheme Outgoing Calls Reregister User Mode System Info Auto Dial Edit User Reboot Show all time zones 4 2 Number 4 4 4 i Language Guessing Logoff User Change PIN Location Lo gt S O SE x 5 countries where Display phone language is Select time zone J with A VW and Backlight 1 line Available Fkey functions un Presence 5 Line line Speed Dial Voice Recorder Push2Talk Settings with L zi Press LIto change and Intercom Action URL save Button 3 5 5 Check Call Completion Logoff All SW Update 4 Hide own 6 6 Check outgoing ID Call Voicemail Call Quality 3 Incoming Calls 1 Press the top of the navigation key L t to bereed open the Settings menu Press number key UL Le 2 etc to open ean Valid submenus and individual settings 3 Auto Answer P e Press A V lt 4 P or 4 to select settings etc 4 Always 9 Delegate Forward a d Press L to save the selected setting OnNoOoRWN x Press LU to return to the previous screen Press to return to the idle screen 36 snom technology AG Wittestr 30 G 13509 Berlin Deutschland Tel 49 30 39 83 3 0 Fax 49 30 39 83 31 11 info snom com sales snom com snom technology Inc 18 Commerce Way Suite 6000 Woburn MA 01801 USA Tel
3. 781 569 2044 Fax 978 998 7883 infoUSA snom com snom UK Ltd Amethyst House Meadowcroft Way Leigh Business Park Leigh Manchester WN7 3XZ UK Tel 44 169 348 7500 Fax 44 169 348 7509 uksales snom com snom VoIP phones snom France SARL 6 Parc des fontenelles 78870 Bailly France Tel 33 1 80 87 62 87 Fax 33 1 80 87 62 88 snom fr snom com snom technology SRL Via A Lusardi 10 20122 Milano Italia Tel 39 02 00611212 Fax 39 02 93661864 snom italy snom com snom technology Ltd Rm A2 3F No 37 Ln 258 Ruiguang Rd Neihu Dist Taipei City 114 Taiwan Tel 886 2 8751 1120 Fax 886 2 8751 1130 infoASIA snom com Your specialist retailer Ihr Fachhandler Votre distributeur Su distribuidor II tuo rivenditore 2013 snom technology AG V1 1 1 snom com FE CE Z
4. ABC 123 Entering numerals letters special characters and symbols When entering letters and special characters pause briefly after each character until the cursor has moved forward so that you won t write over the last character you entered Pausing is not necessary when entering numerals For more information please refer to the snom 710 User Manual snom UC Edition and snom 710 Logon and logoff Logon The data you need to log on depends on the setup of your network and on the Lync server After connecting the phone to your network you will see a screen like the following Wel core Press a a key to log on g Using extension number and PIN In the default configuration the required login data is the extension number and the PIN v 1 Enter the extension number and press 4 Your Extension Cour Extension l 545 123 123 v 2 Enter the PIN and press 4 Your FIH EEEE 123 EAEE 3 If this login is successful the phone will switch to the signing in screen and then show the idle screen with your Lync account Admin Password not O7 42 HTTP Password not O7 34 O signing in Heidi MachMoran in Cid Info CSE 4 If the login is unsuccessful either because of a typo or because the network will not accept the data the phone will start over at the prompt to press any key and then repeat the prompts for entering the extension and the PIN snom UC Edition and snom 7
5. Away Steve Fuller Available 3 Missed EM SS 3 Press d While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call w Holding Missed 1 Peter Krebs Heidi MacMoran 4 When your contact picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see this message Disconnected Feter Krebs If the call is not picked up or forwarded you will hear a double beep and see the error screen Then the caller will be reconnected to your phone Error Connected Transfer failed Le Peter Krebs Spkr Rec 24 snom UC Edition and snom 710 Transferring calls Safe transfer Transferring calls to manually dialed numbers safely 1 With an active call on the line press Xfer The call is put on hold and you will see the dial screen eh Connected bet Enter Humber Let Peter Krebs Sez 123 ETE EE 2 Press Safe T v 3 Enter the extension or other number on the keypad and press 4 While the phone is calling the number you will see the hold screen w Holding Peter Krebs PPool ABS 4 When the callee picks up the ringing call you will see this message Disconnected Peter Krebs If the call is not picked up you will hear a double beep and see the error screen Then the caller will be rec
6. Glow steadily when dialling when in a call and when a call is on hold Blink slowly when there was a missed call o Viewing the particulars of the missed call Press the right arrow on the navigation key to view missed calls and simultaneously turn off the LED For more information on call lists see Call history on page 29 o Turning off the LEDs after a missed call without viewing the call history Press Message key The symbol on the message key will show a bright red light when new messages are waiting to be retrieved Press the key to retrieve messages For more information on the hardkeys please refer to the snom 710 User Manual chapter Getting to know your phone Rebooting the phone For some settings to take effect you may to need to reboot the phone 1 Press the top of the navigation key to open the Settings menu 2 Press to open the Maintenance menu press if your phone is running in administrator mode 3 Press to open Reboot screen then U to confirm and start rebooting Reboot Reboot When the idle screen is back on the display the reboot is complete 11 snom UC Edition and snom 710 Changing your Presence status Changing your Presence status You can manually change the Presence status signaled by the system to one of your own choosing For example if you are scheduled to be in an online meeting Lync will signal your Presence status as busy during that time If you want to b
7. If you want to look up Steve for example entering 78383 in numeral mode will yield all names with combinations of the letters on keys Se 3 e Enter the characters in quick succession Fig 1 below Once you have entered at least three characters the search will start as soon as you pause Fig 2 and 3 below and result in all names starting with the letters on the keys you have pressed Fig 4 below To narrow down the list of names presented to you on the display enter more characters Fig 5 and 6 below e Use A V to scroll to the name you want o Press to show the contact s details Fig 8 below Directory Search Abs Directory Search Abs Directory Search Abs H HK HK Enter Hame Use tor space Enter Name Use for space Searching ESER CME ESE ESE Fig 1 Fig 2 Fig 3 Directory Search Abs Directory Search Abs Directory Search Abs CR CCRN r Steve Fuller t Sven E Steve Fuller t Steven Jones EXPO Peabo Ui Detail ESC MR abc lt Detail ESCH abe To Detail ESC Fig 4 Fig 5 Fig 6 Directory Search Abs t Steve Fuller Steve t Stefan LastName Pabe cl Detail esc es Fig 7 Fig 8 v 2 When the name you are looking for is marked by the arrow P press U to show the available phone connections Steve Fuller t mber sipssteyve fullerisn Office 493039833 es ee ee l ESC 3 Use V to select a phone number or connection type from the list and press or o
8. be transferred must be onscreen when you press xfer e Transfer Party 2 2 f Transfer Party 1 2 fF Michele Martin c e Peter Krebs Holding Holding FET FEES v 6 When the transfer party is onscreen press 4 21 snom UC Edition and snom 710 Transferring calls Unattended transfer Transferring calls to manually dialed numbers unattended 1 With a call ringing or an active call on the line press Xfer The call is put on hold and you will see the dial screen eh kinging e Connected bet Enter Humber LE Peter Krebs Lt Peter Krebs SE3l E 4499035 123 v 2 Enter the extension or other number on the keypad and press 4 While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call de Holding Missed 1 Peter Krebs Heidi MacMoran ee EE 3 When the third party picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see this message Disconnected Peter Krebs If the call is not picked up or forwarded you will hear a double beep and see the error screen Then the caller will be reconnected to your phone fa Connected Transfer failed Le Peter Krebs rar Hoa 22 snom UC Edition and snom 710 Transferring calls Transferring calls to speed dial numbers unattended 1 With a call ringing
9. held call currently on screen press 4 When the connected call is on screen you can terminate it by pressing U You can transfer the connected on screen call See Transferring calls on page 16 for more information 32 snom UC Edition and snom 710 Conference local Conference local conference on phone In addition to the phone conferences and online meetings that you can set up start and manage via Outlook you have the option to make spontaneous conference calls with two to four other phones the maximum number of participants depends on the audio Codecs used by the phones connected in the conference Initiating a conference 1 Call the first intended participant and put him or her on hold 2 Call the next intended participant and put him or her on hold Continue likewise with the third and fourth participants if applicable 3 Press to start the conference fe Conference ok Conference Peter Krebs Hoa O Conference screen navigation Your input on the phone s keys will affect the caller callee s marked by P Example A conference with three participants including yourself After you have pressed to start the conference the names or phone numbers of the other three participants can be shown on screen by scrolling to them with A V fe Conference w Conference ok Conference i Conference V Peter Krebs V Peter Krebs Hoia O ke Steve Fuller CAE Fig 1 Fig 2 Fig 3 Ur Peter Krebs H
10. images and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide Their use reproduction and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts When this document is made available on snom s web page snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual No parts of this document may be altered modified or used for commercial purposes without the express written consent of snom technology AG Although due care has been taken in the compilation and presentation of the information in this document the data upon which it is based may have changed in the meantime snom therefore disclaims all warranties and liability for the accurateness completeness and currentness of the information published except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License GPL provided they in turn make it available to everyone else with the same licensing agreement Please go to http www snom com en support download gpl quellcode for the original GPL license and the source code of components licensed under GPL and used in sn
11. or an active call on the line press Xfer The call is put on hold and you will see the dial screen w kinging eh Connected bet Enter Humber EIR Peter Krebs Le Peter Krebs I FO 4499055 LE Peter Krebs 2 Press the speed dial key While the phone is calling the number you will either see the the hold screen if you are transferring an active call or a new missed call if you are transferring a ringing call Missed 1 e Holding Peter Krebs Heidi MacMoran EEE SE 3 When the third party picks up the ringing call or if the call is forwarded to the third party s VoiceMail or another phone number you will see this message Disconnected Feter Krebs If the call is not picked up or forwarded you will hear a double beep and see the error screen Then the caller will be reconnected to your phone E es Connected Transfer failed Le Peter Krebs rar Hoa 29 snom UC Edition and snom 710 Transferring calls Transferring calls to Contacts unattended 1 With a call ringing or an active call on the line press XFER The active call is put on hold and you will see the dial screen Enter Humber ba Connected ZA Enter Humber I ue Peter Krebs I 123 DIS Peter Krebs 2 Press to open the Pool menu then to open your list of Contacts Use A V to scroll to the contact you want Contacts Contacts 1 Directory Michele Martin A Sebastian MEE CAs 2 LDAP Access Peter H
12. 10 Logon and logoff Using SIP URI domain username and password If the required data for the logon is SIP URI domain username and password you can switch to this x logon method by pressing U Entering special characters in letter mode gt Press 1 once to enter the period gt Press __1 three times to enter o Press 1 twelve times to enter the backslash WV gt Use to delete the character to the left of the prompt use 4 P to move the cursor to the left right 1 Enter the SIP URI and press 4 The format is my name test com SIF URI heidi mcmoranl abe vV 2 Enter the domain username and press 4 The format is test my name Domainilser snomheidi me abc vV 3 Enter the password and press d FassHord kkk abc MAEN 4 If this login was successful the phone will switch to the signing in screen and then show the idle screen with your Lync account If the login is unsuccessful either because of a typo or because the network will not accept the data the phone will show the Welcome screen again and prompt you to enter the extension number and the PIN snom UC Edition and snom 710 Logon and logoff Logoff 1 Press the top of the navigation key to open the Settings menu t Preferences Call Features Identity 2 Press to open the Identity menu Identity l Outgoing Identity d Reregister User 3 Edit User 3 Press to open Logoff User screen Heidi
13. Machor ap 131i 4 If there is more than one user logged in use the top and bottom arrows A V on the navigation key to select the one to be logged off v 5 Press U to log off the user marked by the preceding arrow P If you have changed your mind x press LU to exit without logging off snom UC Edition and snom 710 Getting to know your phone Getting to know your phone Display layout In idle mode When active Info amp status bar with date and time gt whip Obit Configured SN identities Heidi MachMor ap Function key line gt BIZ Date is replaced by current status ETA ete nT message A Heidi L AES Ytin Fool Fedial Right function key is replaced by Info key when status messages are available Context sensitive function keys In the default configuration of the idle screen the four context sensitive keys underneath the display have the following functions Contacts For more information see Looking up Contacts on page 14 Directory search For more information see Address Book Search ABS on page 15 Forwarding of all incoming calls on off For more information see Call forwarding on page 35 Overriding system presence indication and manually setting your presence state For more information see Changing your Presence status on page 12 Cbs new 3 old messages G7 44 Heidi MacMoran Heidi MacMoran CF ud Ti T nl CFud Fresen
14. UC Edition and snom 710 Transferring calls Transferring calls to Directory lookup attended 1 With the active call on the line press Hold The call is put on hold e Holdinga Peter Krebs Pool JABS 2 Press to open Directory search Enter the name of the person you want to transfer the call to Note You do not need to switch to letter mode to enter the name If you want to look up Steve for example entering 78383 in numeral mode will yield all names with combinations of the letters on keys ocr 3 Enter the characters in quick succession Once you have entered at least three characters the search will start as soon as you pause To narrow down the list of names presented to you on the display enter more characters Use V to scroll to the name you want Directory Search Abs Directory Search Abs KR KS Searching t Sven F ESER CME Babe a Detail ESC v v When the right name is highlighted press 4 select a connection and press U again When the callee picks up your call announce the call you want to transfer If the callee wants to accept the call press Xfer eh Connected Le Steve Fuller Fer Hold Entr 5 You will see the Transfer Party screen ja Transfer Party kbeter Krebs Holding Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not onscreen at this point press HE d to scroll to it The call to
15. all 31 snom UC Edition and snom 710 Hold e Connected f Calls on Hold 1 2 fa Calls on Hold arz Le Michele Martin c Peter Krebs c Steve Fuller Fer a a OoOO O e cnf 0n na Fig H 1 Fig H 2 Fig H 3 ee fm Calls ZG ENT mi Calls on Hold 63 33 i Peter Krebs Z Stewe Fuller Michele Martin SHEET Cnf On Pool wc Cnf On Pool ec Fig H 4 Fig H 5 Fig H 6 Figures H 1 to H 3 o In Fig H 1 the connected call is on screen Press H i to put the first held call on the screen gt In Fig H 2 the first held call of a total of two 1 2 is on the screen Press NM again to put the second held call 2 2 on the screen Fig H 3 o With the second held call 2 2 on the screen press A SF to scroll to the connected call Fig H 1 v o When a held call is on screen press U to connect to it and put the current connected call on hold Figures H 4 to H 6 gt In Fig H 4 the first held call of a total of three Calls on Hold 1 3 is on screen Press AE i to put the second held call on the screen o In Fig H 5 the second held call 2 3 is on the screen Press He again to put the third held call 8 3 on the screen Fig H 6 If there are more held calls continue likewise gt With the last held call 3 3 in our example on the screen press NM d to scroll to the first held call Fig H 4 Val o To connect to the
16. e available for incoming phone calls during that time you can manually change your status to available 1 Press to open the Presence State screen If the key has been replaced by Info see Context sensitive function keys on page 9 on how to make it visible t Available A Busy Do not disturb 2 Use A YW to select a state The available options are Available Busy Do not disturb Be right back Away Reset Status v 3 Press U to change the Presence state signaled by your phone 4 To revert to the system state select Reset Status and press H Note DND does not affect calls from your admin delegate members of your Team Call and contacts in your Friends and Family relationship group DHO active Heidi Machoran ABS LE snom UC Edition and snom 710 Speed dial keys Speed dial keys You can use the function keys for speed dialing numbers and contacts Using speed dial keys You can call the number or your contact by simply pressing the assigned key and you can use the key to transfer calls to the number or your contact see Transferring calls to speed dial numbers attended on page 19 Transferring calls to speed dial numbers unattended on page 23 and Transferring calls to speed dial numbers safely on page 26 Configuring speed dial keys 1 Press the top of the navigation key GAN to open the Settings menu For more information on the Settings menu and its submenus see Settings men
17. eople I Manage Calls For Michele Martin ia Michele Martin Avails 2 Peter Krebs Available Peter H Away Peter Krebs Available CME Se ee eee Fig 1 Fig 2 Fig 3 Delegates Contacts Michele Martin Steve Fuller Available 2 Michele Martin 7 Available t Assign All Delegates To A Peter H Dau t Contact michele martin CME Sr ee eee Fig 4 Fig 5 Fig 6 1 Press to open your Contacts list Fig 1 above or the last contact group that you opened since the last reboot of the phone 2 Use to scroll through the various groups and back to the Contacts list Fig 1 4 above Note If a list contains a nested group select and open it and continue as described in paragraph 3 3 Use A V to selecta name from active screen for example from the group Work Fig 2 above o Press to show the selected contact s details Fig 5 above o Use A V to select a phone number or connection type from the list Fig 6 above and press or Cs or to call depending on whether you want to use handset speakerphone or a headset for the call 14 snom UC Edition and snom 710 Calling Contacts and Address Book entries Address Book Search ABS Use address book search ABS to search the corporate address book 1 Press ABS Enter the name of the person you want to look up Please note You can switch to letter mode to enter the name if you want to but you do not need to
18. hat are the different transfer procedures ou eessssceseeeeeeeseeseeseseeeeeeesseteesseesesaneeteeeas 16 AE e MARS RG sersa aa aa a aE 16 Unattended blind transfer sssssesesessesrerenrsessnsisrenrnrnrnrsrsrenrntntnnnnntnnnnnntnnnnnnntnnnnnnrnnnn nenns 16 Safe unattended blind transfer E 16 MAISTO cheat SNOET E 17 Attended transfer o cccccscssssesecseeseeseeseesssseceeesesseesesseseescaesaesesnessessessadsassaesaeenessesseseaseaseaeeaes 18 Transferring calls to manually dialed numbers attended ou cece 18 Transferring calls to speed dial numbers attended oo cece 19 Transferring calls to Contacts attended EE 20 Transferring calls to Directory lookup attended sssssssssssssssssssnsnerersrssnsnenenensnnnnsnnnenns 21 Unattended transfer ccccvcscsedecvecezinwesececevecins essnrcdevensdstoneteiedevaadesdiacatweedenesctaiousmeedexasiasteveinnsdeuee 22 Transferring calls to manually dialed numbers Unattended ou cesses 22 Transferring calls to speed dial numbers unattended ou ieee 23 Transferring calls to Contacts unattended ue 24 eye om E act ee ee ee ee 25 Transferring calls to manually dialed numbers Safely EEN 25 Transferring calls to speed dial numbers Safely ecsesseeseeseeeeeeeseeseeseeetseeseneeneen 26 Transferring calls to We EE 27 Transferring calls directly to Voicemail ssssssssssesssssssusnsnersrsnnsnsnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnns 28 SMe a e PA E E N E E E E E A E E E 29 LOORDO UO RT 29 L
19. he phone s local directory Press to delete the selected call 30 snom UC Edition and snom 710 Hold fold One call on hold Press to put the ongoing call on hold w Connected vE Peter Krebs Held calls are indicated threefold o By the text on the display w Holding Peter Krebs Pool ABS e By the slowly blinking line key green LED o By the glowing call indication LED red LEDs You can now o transfer the held call blindly or with prior announcement see Transferring calls on page 16 receive and make calls and put other calls on hold Pick up the held call by pressing Its line key or by pressing again If the other party hangs up while on hold the call terminates on your phone as well and the indicators are turned off Holding multiple calls If you are in a call with one party and have one or more calls on hold or if there is more than one call on hold you can switch back and forth between the active call and any call on hold transfer calls etc The info bar and the status line will tell you how many total calls there are and which one you are connected to Your input on the phone s keys will affect the call on screen at the time i e the call shown in the contact area of the display Up to 4 simultaneous calls are possible Figures H 1 to H 3 show the phone connected to one call with two calls on hold Figures H 4 to H 6 show the phone with three calls on hold and no connected c
20. hile your phone is calling the contact you will see the Holding screen e Holding Peter Krebs TTT TTT 5 When your contact picks up the ringing call you will see this message Disconnected Feter Krebs If the call is not picked up you will hear a double beep and see the error screen Fig 1 The caller will then be reconnected to your phone Fig 2 erer Connected Transfer failed Le Peter Krebs 5pkr Rec Fig 1 Fig 2 21 snom UC Edition and snom 710 Transferring calls Transferring calls directly to Voicemail x When an incoming call is ringing press L to transfer it directly to your VoiceMail 28 snom UC Edition and snom 710 Call history Call history The call history sorts the phone s calls into three categories missed received and dialed calls They are stored locally on the phone until the phone s values are reset Looking up missed calls 1 From the idle screen press to open the list of Missed calls and simultaneously turn off the missed call indication of the call LED Missed 13 41 Peter Krebs 13 39 Michele Martin 9 Use A V to select individual callers O Press to delete the selected call or entry Press to delete the entire list x Press U to return to previous screen Press to return to the idle screen Press to show the details of the selected call To from time missed total number from the same caller Details Missed To Heidi MacM
21. ls the number Enter Humber 562 123 Mabe lt I Pool Redi 3 When the third party picks up your call announce the call you want to transfer If the third party wants to accept the call press xfer eh Connected Le Stewe Fuller Fer Hold Entr e 4 You will see the Transfer Party screen ja Transfer Party kbeter Krebs Holding Dial Pool NOTE If you have more than one call on hold and the call you want to transfer is not onscreen at this point press i to scroll to it The call to be transferred must be onscreen when you press xfer e Transfer Party 2 2 fm Transfer Party L c e Michele Martin e Peter Krebs Holding Holding FET FERES v 5 When the transfer party is onscreen press 4 18 snom UC Edition and snom 710 Transferring calls Transferring calls to speed dial numbers attended 1 With the active call on the line press Hold The call is put on hold e Holding Peter Krebs ee 2 Press the speed dial key The phone dials the number to 15175550834 E 3 When the third party picks up your call announce the call you want to transfer If the third party wants to accept the call press Xfer eh Connected Le Steve Fuller Fer Hold Entr i 4 You will see the Transfer Party screen w Transter Farty c e Peter Krebs Holding Dial Pool NOTE If you have more than one call o
22. n hold and the call you want to transfer is not onscreen at this point press H i to scroll to it The call to be transferred must be onscreen when you press xfer e Transfer Party 272 e Transfer Party ee d Michele Martin fF Peter Krebs Holding Holding FEN FEES v 5 When the transfer party is onscreen press 4 19 snom UC Edition and snom 710 Transferring calls Transferring calls to Contacts attended 1 With the active call on the line press XFER The active call is put on hold e Holding Peter Krebs se 2 Press to open the Pool menu then to open your list of Contacts Use A V to scroll to the contact you want Contacts 1 Directory A Sebastian ME CAws 2 LOAP Access Steve Fuller Available 3 Missed Detail v 3 Press 4 Your phone will dial the contact 4 When your contact picks up the call announce the call you want to transfer If your contact wants to accept the call press XFER e Transfer Party e Peter Krebs Holding P Dial Pool NOTE If you have more than one call on hold and ie call you want to transfer is not on screen at this point press HE i or t 4 to scroll to it The call to be transferred must be on screen when you press XFER e Transfer Party i12 Hichele Martin t Feter kree Holding Holding EN Arer v 5 When the transfer party is onscreen press 4 20 snom
23. om products snom UC Edition and snom 710 Using the phone with UC Edition Using the phone with snom UC Edition This guide describes the use of phones running snom UC Edition firmware version 8 8 2 12 and higher with Microsoft Lync As long as the phone is connected to your network and the Lync server it will use the data in your Lync account even when your computer is turned off or when you are not signed in to Lync on your PC For more information on setting up and connecting the hardware and for any other information not covered in this User Guide for UC Edition please refer to the snom 710 User Manual which you can download from snom s web page at www snom com Brief introduction to input modes and navigation e hla ae Input modes Enter Number i23 Numerals abc Small letters 153 Current input mode zz ABC Capital letters Next input mode EAEE Changing input mode AC IC JC Le Redialing A lt Moving cursor to the left Directories call lists gt M g fe Sr Deleting character to contact list favorites Move cursor to the right _ the left of the cursor The current input mode is indicated in the information line Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line Text in Information Line Press function key to switch to input mode current input mode indicated by symbol in Function Key Line 123 abc abc ABC
24. onnected to your phone eh Connected Transfer failed Le Peter Krebs rar Hoa 29 snom UC Edition and snom 710 Transferring calls Transferring calls to speed dial numbers safely 1 With an active call on the line press Xfer _ The call is put on hold and you will see the dial screen eh Connected bet Enter Humber Le Peter Krebs Sez 123 CETE eee 2 Press and then the speed dial key 2 while the phone is dialing the number you will see the Holding screen e Holdinga Peter Krebs Pool JABS 3 When the speed dialed party picks up the ringing call you will see this message Disconnected Peter Krebs If the call is not picked up you will hear a double beep and see the error screen Fig 1 The caller will then be reconnected to your phone Fig 2 Eo es Connected Transfer failed it Peter Krebs rar Hoa Fig 1 Fig 2 26 snom UC Edition and snom 710 Transferring calls Transferring calls to Contacts safely 1 With an active call on the line press XFER The call is put on hold and you will see the dial screen Enter Humber I 123 2 Press Safe T 3 Press to open the Pool menu then to open your list of Contacts Use A V to scroll to the contact you want Contacts Contacts Lk Directory Michele Martin A Sebastian MEE CAs 2 LOAP Access Peter H Anay Steve Fuller Available 3 Missed EM SS v 4 Press 4 W
25. ooking up received EE 29 Looking ee WEN KEE 30 vil 31 JAS CANO Ke WEE 31 Holding multiple CANS cssaceesetscassnntancsaaciesessnescaneanctacadansdvacsspednssinsessacexardeeatecedsensnpainsassecdencexaeieas 31 Conference local conference ON phone sssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnn 33 Jura Ee ie E Le 33 Conference screen NAVIGATION ececsescssessecescessseesecseseesecsesaeseesesanseeseeanessesatsetsesatsenateetsenatses 33 Speaking to one participant in private tege 33 P tting one parnicipant on Rold EE 34 Dropping a participant E 34 PVC apal ODA E 34 Putting the conference on hold EE 34 Terminating the Conference sssnesisssriinatminn aniaui aaa aai 34 CAML TOP aarding siaaa NA 35 Turning Caoa dno ON EE 35 TUNNO Cal TOR re Te Le DE 35 Anne Eat UE 36 snom UC Edition and snom 710 Copyright Trademarks GPL Disclaimers Copyright Trademarks GPL Legal Disclaimers 2013 snom technology AG All Rights Reserved snom the names of snom products and snom logos are trademarks owned by snom technology AG Microsoft and Lync are the property of Microsoft Corporation All other product names and names of enterprises are the property of their respective owners Product specifications are subject to change without notice snom technology AG reserves the right to revise and change this document at any time without being obliged to announce such revisions or changes beforehand or after the fact Texts
26. oran From michele martin P Save Del From the Details screen press to add the caller to the phone s local directory Press to delete the selected call Looking up received calls 1 From the idle screen press to open the list of Received calls Recelyed 10 31 Peter Krebs 10 31 Michele Martin 9 Use A V to select individual callers o Press to delete the selected call or entry O Press to delete the entire list 29 snom UC Edition and snom 710 Call history Ka o Press U to return to previous screen o Press to return to the idle screen o Press to show the details of the selected call To from time duration Details Received To Heidi MacMoran From stewe Fuller O Tavel De From the Details screen press to add the caller to the phone s local directory Press to delete the selected call Looking up dialed calls vV 1 From the idle screen press U to open the list of Dialed calls F 10 46 Call Park Service 10 31 442039533321 Cetail Clear Del ESC 9 Use A V to select individual callers o Press to delete the selected call or entry o Press to delete the entire list x o Press U to return to previous screen o Press to return to the idle screen o Press to show the details of the selected call To from time duration Details Dialed To 19175550834 From Heidi Machoran P Save Del From the Details screen press to add the caller to t
27. r to call depending on whether you want to use handset speakerphone or a headset for the call 15 snom UC Edition and snom 710 Transferring calls Transferring calls Active calls as well as ringing calls can be transferred to a third party With the snom UC Edition you have several options for transferring active calls and incoming ringing calls o Active calls Attended transfer Unattended blind transfer Safe unattended blind transfer Incoming ringing calls Unattended blind transfer Direct transfer to your VoiceMail Transfers can be made to e Numbers extensions or external phone numbers dialed manually on the keypad o Contacts o Speed dial keys o Directory lookups o Your Voicemail What are the different transfer procedures Attended transfer With attended transfer the call is on hold while you first speak to the party you intend to transfer the call to This way you can be sure that the third party is available and that the call is welcome before you initiate the call transfer Unattended blind transfer With unattended or blind transfer active and ringing calls are transferred to a third party without prior announcement of the call to the third party They can be picked up by the third party or forwarded to the third party s voicemail or the active forwarding number and you will not be able to tell whether the call was picked up or sent to voicemail or forwarded if none of these e
28. rer Hold J Speaking to one participant in private 1 Use A V to select the participant Fig 2 and 3 above fe Conference VI Conference ok Peter Krebs Hoa O vV 2 With the selected participant marked by P press 4 You are now connected to the participant you want to talk to in private w Connected Le Peter Krebs SZ 3 To return to the conference press Cnf On 33 snom UC Edition and snom 710 Conference local Putting one participant on hold 1 Use A V to select the participant Fig 2 and 3 above 2 With the selected participant marked by P press Hold 3 Press to return the held participant to the conference Dropping a participant 1 Use A V to select the participant Fig 2 and 3 above x 2 With the selected participant marked by bk press LU to terminate the connection to this participant Adding a participant Adding an incoming call v 1 Press U or the blinking line key to accept the call The conference is put on hold 2 Press to put the new caller on hold 3 Press to restart the conference with all held calls Calling a new participant 1 With Conference marked by Fig 1 above press to put the conference on hold Call the new participant 2 3 Press to put the new participant on hold 4 Press to restart the conference with all held calls Putting the conference on hold If one of the participants is marked by P you must first
29. scroll to the conference symbol With Conference marked by Fig 1 above press Hold Technically you are ending the conference you will see the Calls on Hold screen see Holding multiple calls Fig H 4 To restart the conference press Cnf On Terminating the conference 1 With the conference symbol marked by P press to put all participants on hold x 2 Select each participant in turn and press 34 snom UC Edition and snom 710 Call forwarding Call forwarding Standard call forwarding means that incoming calls to your phone will not ring on your phone but instead are forwarded automatically to another extension external phone number or your Voicemail Turning call forwarding on 1 Press to open the Call Forwarding menu Note If the key is not available press GEN 1 Work 49 36 F Mobile 978 914 y Home 49 30 F 2 Use A F to select one of the options Va 3 Press U to turn on call forwarding for all options except New Number If you have selected New Number a new text window will open Target when Forwarding 562 123 EEEN a Enter the number on the phone s keypad Va b Press U to confirm the number and turn on call forwarding oFMard All Hork Heidi Machoran a ee Turning call forwarding off Press InoFwd If the key is not available press L 4 35 snom UC Edition and snom 710 Settings menu Settings menu At a glance
30. sn om snom com VoIP phones and the SNOM 710 User Guide Using the snom 710 with snom UC edition TABLE OF CONTENTS Copyright Trademarks GPL Legal Disclaimers _ sscccsssssssessscsssesneeeseesssseesneeees 4 Using the phone with snom UC Edition ccsssssssssssessssssccccssseesessenneeeeeeeeeeesseeseesennees 5 Brief introduction to input modes and NAVIGATION ENEE 5 Entering numerals letters special characters ANd symbols 5 Eele Le TE 6 USING extension number Le PIN EE 6 Using SIP URI domain username and password oe ceesseseeeseeseeeesetsetaesetesatseseeatsetaees 7 LOGO W 8 Getting to KNOW your phone _ sssssccssssssssesscccssseenseeneccessesnnseeeeeeesesnnneneeeeesseennneneeeesseeenneeeees 9 BIG EV AEN Ct iP at ea a re 9 Context sensitive function keys sesiesiwsstastestanesnctanestoneneneacsstentenescanestonesesianeentontinastnensims 9 FUNC 46 91g ZE 10 EBEN 11 Se E E 11 842 810 gle Bd EH PHONG secni rannan E EE cent earner eee ee 11 Changing your Presence status cccccccssssssssesesssscccesssseeensneeeeeeseecesseesseesneneeeseeeeessssssseess 12 le RICH EN 13 Wieg es CIAL E 13 Configuring speed dial EE 13 Calling Contacts and Address Book entrtes usssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 14 LOOK UP CONICS sirena A E a E 14 Address Book Search ABS csssssssssscsssssessssssesssessessseseesssessessseseesssessessacseeesauseensanseenessanscens 15 TE ASRS EMER Rer E 16 W
31. u on page 36 Call Features Identity t Preferences 2 Press 1 to open the Preferences menu Tone Scheme t Time Zone Finger iM 3 Press to open the Fkey list list of function keys or use A V to scroll to it then press 4 F line line line 4 Select a key by pressing the respective number key on the keypad For example if you want to put speed dial on key F1 press 1 Line Speed Dial t Presence 5 Press to select Speed Dial from the Function for key menu or use A V to scroll to it then press M Speed Dial Note When entering phone numbers type each phone number 00141755530781 exactly the way it needs to be dialed i e with any required prefixes 123 area code country code operator auto attendant etc and without ERS spaces or punctuation between the digits 6 Enter the extension number the phone number or the SIP URI and press 4 13 snom UC Edition and snom 710 Calling Contacts and Address Book entries Calling Contacts and Address Book entries You can dial the personal contacts from your Lync contact list or search the corporate address book via ABS Looking up Contacts You can view the contacts from your Lync client in one comprehensive list of all Contacts Fig 1 below ad well as sorted into the groups defined in your Lync client like Work People Manage Calls For Delegates Fig 2 4 below Pinned Contacts My new Folks etc Contacts P
32. vents occur the call will be reconnected to your phone Safe unattended blind transfer With safe transfer active calls are also transferred to a third party without prior announcement of the call to the third party The calls can only be picked up by the third party they will not be forwarded to the third party s voicemail or forwarding number If the call is not picked up it will be reconnected to your phone Note You need to decide whether you want to make an attended or unattended transfer before beginning the transfer procedure 16 snom UC Edition and snom 710 Transferring calls Transfer cheat sheet Attended transfer Enter target phone number Manually on keypad From Contacts list From directory lookup ABS Ci gt By pressing speed dial key Unattended blind transfers Enter target phone for call Manually on keypad From Contacts list Enter target phone for call Manually on keypad From Contacts list Legend gt Incoming call ringing A Connected in a call Call on hold ag Forwarded to Voicemail Af Forwarded to call forwarding number 17 snom UC Edition and snom 710 Transferring calls Attended transfer Transferring calls to manually dialed numbers attended 1 With the active call on the line press Hold The call is put on hold w Holding c Peter Krebs Pool ABS v 2 Enter the extension or other number on the keypad and press 4 The phone dia
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