X-TAPI - TurboCrypt
Contents
1. Adresskarten 3 Gruden O Adresckarten mit Detad id Neue Aufgabe f r Kontakt Telefoniste Neuer Journaleinitr ag F r Kontakt Nach Kategorie 9 porie yerknupfung O Nach Firma C Nach Ort gt Kontakt uh Nach Nachverfolgungst M Anruf ber NetMeeting Freigegebene Kontakte off _ Zur Nachwerfolgung Alban dansk asnapa mamaninapa kategorien 9 eMail L schen LE Kalender BEEREEEEEEREEFEBEEE Bei Anrufbeginn neuen Journaleintrag erstellen Anrufstatus Keine Yerbindur Anruf beenden Another new dialog appears Please select X PRO MultiLine from Connect by this line and close the window by clicking OK p15 Global IP Telecommunications Ltd 2005 Wahloptionen EL xj Kurzwahleinstellungen Mame Telefonnummer Telefonnummerformatierung und Wahleinstellungen Landesvorwahl automatisch in Ortstelefonnummern einf gen w hlparameter Uber diese Leitung verbinden IP_ NF Leitung k H323 Leitung Pro Multiline Anschlussparametber You can then initiate the call by clicking at Make call You can end the call by clicking at Terminate call or alternatively by clicking at the red hang up button in the X TAPI user interface Neuer Telefonanruf Be x Fu w hlende Telefonnummer Kontakt Mustermann Hans vj Kontakt ffnen W hlparameter Bei Anrufbeg2. Global IP Telecommunications Ltd 2005 X TAPI PhoneControl Version 1 0 1 Jam Powered by Xten http www globaliptel com http www xten de Global IP Telecommunications Ltd 2005 pl Global IP Telecommunications Ltd 2005 p2 Global IP Telecommunications Ltd 2005 Table of Contents X TAPI About Phone Control System requirements Installation The beginning Create and restore backups Control and exchange profiles Outgoing calls out of TAPI supporting applications Incoming calls from TAPI supporting applications Start PhoneControl with Windows Language support with PhoneControl Register XTAPI Diagonistic and error handling Diagonistic and error handling Why you need an Outlook PLUGIN Hand operated Installation Configuration Functioning of the Outlook PLUGIN Outgoing Calls Incoming calls Journal p3 Global IP Telecommunications Ltd 2005 X TAPI About Phone Control With X TAPI you get the most puplar SIP softphone in the world with an own TAPI TSP T elephony Service Provider and a TAPI Telephony Advanced Programmers Interface Client Interface solution All applications that support TAPI such as Sage Small Business Solutions ACT CD Phonebooks Microsoft Exchange Microsoft Outlook and a lot of PBX and most CRM software solutions are compatible with X Pro TAPI TAPI is used by millions of corporate computer users It is one of the most import
3. Show Gonback As soon as status information is available you can open the contact card that is associated with the callee by marking the callee and then clicking at Show contact You are also able to add new contacts for unknown or new callees Mark the incoming callee and click Show Contact In following example we have changed to the callee line The person of the first call gets ON HOLD x Outlook TAPI Call Info CallerID i tar Martin Masters 33 OUTBOUND ONHOLD Schmidt Steffen 27 INBOUND CONNECTED Show zant ach Now we make a conference call with all parties and get the status Connected for all Caller and Calles x Outlook TAPI Call Info CallerID Mr Martin Masters 33 Schmidt Steffen 27 OUTBOUND CONNECTED INBOUND CONNECTED Show aontach p29 Global IP Telecommunications Ltd 2005 Anrufjournal Allincoming and outgoing calls are at the standard Outlook Hournal You get all important Call data which can be sorted or categorizised Please use the familiar Outlook options to change and modify the Journal Journal Um nach einer Spalte zu gruppieren ziehen Sie die Spalten berschrift hierhin D g Lie Beginn Ende TS Mi 17 08 2005 00 58 M 17 08 2005 00 58 0 Stunden RRE a Outgoing 7 Mi 17 08 2005 1 1 50 Mi 17 08 2005 1 1 50 0 Stunden g lt Unknown gt Mi 17 08 2005 19 38 Mi 17 08 2005 19 38 0 Stunden Sy Incoming 7 Mi
4. 17 08 7005 19 56 Mi 17 08 7005 20 18 zz Minuten Se Outgoing 33 Do 16 08 7005 00 46 Do 18 08 7005 00 46 O Stunden SD Dukgoing 33 Do 16 08 7005 00 49 Do 18 08 7005 00 51 z Minuten Sort all data with a simple click onto the header or make your own categorie with Outlook s proven group options Eintragstyp Kategorien Kontakt Telefonanruf Missed es Schmidt Steffen in Telefonanruf Dialed Schmidt Steffen Telefonanruf Unknown Call Telefonanruf Answered IN Schmidt Steffen Telefonanruf Unknown Call Martin Masters Telefonanruf Answered OUT Martin Masters p30 Global IP Telecommunications Ltd 2005 Index Anrufjournal 30 Arbeitsweise des Outlook PLUGIN 27 Ausgehende Anrufe 28 Ausgehende Anrufe aus TAPI f higen Anwendungen 15 D Diagnose und Fehlerbehebung 23 re Eingehende Anrufe 29 Eingehende Anrufe an TAPI f hige Anwendungen 18 Erstellen und Wiederherstellen von Backups 11 Erster Start 10 K Konfiguration 26 M Manuelle Installation 25 _ P PhoneControl gemeinsam mit Windows starten 19 Fe Spracheinstellungen unter PhoneControl 20 Steuer und Nummerersetzungsprofile 13 Systemvoraussetzungen 6 Warum ein Outlook PLUGIN 24 Was ist X PRO TAPI PhoneControl 4 x TAPI 4 X TAPI nach Installation freischalten 21 p3l Global IP Telecommunications Ltd 2005 Glonal IP Telecommunications Ltd 2005 www globaliptel com p32
5. The active standard profile appears with bold characters When choosing the option Make backup you will be asked for the name of this profile backup pll Global IP Telecommunications Ltd 2005 Please enter a valid caption for the backup Abbrechen Subsequently the backup is created A progress bar informs about the status while the backup is created After the backup has been created a new entry with the previously selected name is displayed in the right window If you want to restore the backup simply move the cursor to the backup that is to be resored and click the right mouse button A context menu with the following options will pop up e Restore Restores the selected backup and restarts X TAPI e Restore as reserved for future extensions e Delete Deletes the selected backup a Ge Phone Control Hardware Phones Contacts Configurations found on this compute Log ET GloballPT el 20 132 168 1 3 3 TAP1 Configurations on this computer 1 eA PCP LUN oO bei 8717 20 GLO tes Ghoba Globe p12 Global IP Telecommunications Ltd 2005 Control and exchange profiles The X TAPI control and dial plan profiles can be edited in the Provider Settings menu You can add new settings edit and delete settings and the active profile is defined here In the right window you see all settings you have made in past To change the settings plea
6. asked fto choosing a configuration for X PRO Already existing configurations of X PRO will be listed at the tab Existing Profiles X PRO configuration backups can be found on the Backups tab if there are any If you do not have one of these options or if you do not want to use them please click at the Create New Profile button A new profile will be created and X TAPI will ask you to enter all necessary settings after the program has been started Start There Es noX TAPI Conbguration selected PhoneCantrol should work wath You can select an eating confiqurston i there is one ore moe installed on your computer Or you can elect a Backup bo be used Existing Profiles Backups Brand Er ET T Product Di yplymame Domai Addessbook _ Cals car Cas Gishal PT el Gba PT el i 142168 1 100 3 3 LAPT Configuration on Haz computer 1 Cancel Create New Profle After the application has been started correctly the X TAPI control panel PhoneControl can be found in the system tray at the lower right corner of the screen It launches a new instance of the X PRO softphone By clicking at the phone icon a menu appears from which you can change or modify the provider settings Furthermore you can open PhoneControl or the system phone settings or exit the program Show PhoneContral Select Provider Edit Provider Settings Open System Telephony Settings p1
7. 0 Global IP Telecommunications Ltd 2005 Create and restore backups The menu item X PRO Configs provides a very convenient way to create backups of settings of the X Pro softphone Please note that the ini file which is located in the installation folder of X TAPI must be saved prior to uninstalling this software in order to keep allbacked up settings 10 x E RR Fhons Control X TAPI Configurations Hardware Phones Contacts Configurations found on this computer 2 Log Brand Foia Depam Domain Ae Cakou Caen GlobalFTel GlobalPTe 20 192 168 1 3 3 Backups You can store a well working configuration of the X TAPI softphone at a click of the right mouse button Restauration of settings is also very easy This function is very useful when testing new SIP proxies because there is no risk to loose working settings Please note that all shown settings and configurations in the following description are only examples In order to save a existing configuration please select X TAPI Configs in the tree menu In the window on the right side there are all existing X Pro configurations on your computer listed By clicking at the right mouse button a context menu pops up It contains the following options e Make backup Creates a backup of the selectet settings e Setas default profile Makes the highlighted profile the default profile e Delete Deletes the highlighted profile
8. M 10 MB free disk space Windows NT XP 2000 or Windows Me 98 Vers 2 Internet access min modem 56k or better Recommended configuration PC Pentium III CPU 1000 MHz or higher 256 MB RAM 10 MB free disk space Windows NT XP 2000 Internet access flatrate T1 xDSL p6 Global IP Telecommunications Ltd 2005 Installation Please execute the X TAPI Setup file The Setup will start and the Setup assistent will help you to install X TAPI on your computer Prov GPL ger exe ff Setup X TAPI E j PTE After starting setup exe click at NEXT to proceed to the license page Welcome to the X TAPI Setup Wizard This all cit al TARY V era on pois compiu lit recommended that vou chose all other appbaatiore baion Chek New to continue of Cancel lo ool Setup fe Setup X TAPI F mix Pleases read and accept the end user licence by Xt Li g i marking accept the agreement and press the then en Plesre nead the following important information clicking at Next European Maprasanlatren before continuing er oe Fries Pas sad the uksa u Essl ee the beens of Mes agreement before continuing vath the installation ma mom ms m m mm mmm m n sm NON mz n mm mom m n m n om NON mn m MON mm m m NON us n m RON nn m nn nn mm l EXD USER LICENCE TEM Ce POE i i EHTE PE sati Eu T gceept the agreement go not accept the agreement These windows display b
9. all and Uninstall take effect with the next start of Microsoft Outlook Outlook TAPI Installer L x UnInstall x Outlook TAPI p25 Global IP Telecommunications Ltd 2005 Configuration The Outlook Add In configuration will be done automatically with the X TAPI installation or by Hand operated installation You will find a new tab sheet named X Outlook You can start X TAPI and make calls directly after the installation Outlook will open a window for incoming calls PRO Multi Line La bernehmen p26 Global IP Telecommunications Ltd 2005 Functioning of the Outlook PLUGIN With this version of X Pro TAPI MS Outlook integration has been optimized so that users do not need to get used to many new windows Phone features have been integrated in the familiar Outlook enviroment The Outlook plugin adds a new buttons with the Xten logo to the contact form The button is needed to initiate outgoing calls If you want to make an outgoing call please choose a contact and press the Xten button If a contact card is already open just press the Xten button You will get a popup window where you can choose the phone number which is then dialled by the softphone Kontakte Microsoft Outlook Datei Bearbeiten Ansicht Wechselnzu E 8 Neu a x Y Sy Sp Make cal 0 Kontakte Meine Kontakte 8 Kontakte alt Aktuelle Ansicht Nai Kontakte Microsoft Dutloo
10. ant interfaces in Microsoft Windows Communication Management Now you are able to make calls easier as anytime before You can make outgoing calls with a simple click on a contact in your favorite customer relationship management software X TAPI comes with its own tailored Telephony Service Provider No additional third party solutions are not needed to interface with your customer relationship management software or hardware application Outgoing as well as incoming calls are supported An incoming call signals your CRM software with TAPI interface that there is a new call Most CRM solutions display a popup window with the contact information off the callee With X TAPI you can now use SIP communication also with professional corporate software in the best quality X Pro TAPI consists of three components e X PRO Xten s award winning SIP softphone e TAPI Driver Telephony Service Provider e PhoneControl Control software with user interface Please note that you can only use the TAPI features mentioned above with X TAPI Already installed versions of X PRO and or X Lite do not provide these features You can although use an already existing configuration of your Xten software Please see First Start p4 Global IP Telecommunications Ltd 2005 x Powered by Xten ka eee m p5 Global IP Telecommunications Ltd 2005 System requirements Minimal requirements PC Pentium II CPU 266 MHZ or higher 64 MB RA
11. ed gt Please click here to register ten European Representative Global IP Telecommunications Inc Cancel Click here to get your key 3 Click at the button Please click here to register You will see following dialog p21 Global IP Telecommunications Ltd 2005 X TAPI Enter your licence key ONS ee DJE AAA ART OL ix BQBsSulls ARAAARAAAAAAAARAAAAABAAAAEZnEgEI indo Strq Z 434 VeN3AAAAAF fm4 3emB A MADI A AA AU APgEdGVzdORSV bJdSYEAWANARRABOA Ci Strg PoODAAOAARAPAAAAS CULAVTpE GD cee EOTAZORSAIDHEGAORSNALTIMTAAhpLAR dAAEGRIAAALAAFQALAAAOLAAAAAAAAFE DogAAAAAAAAAABOKSABQAAAAAAAAAXwO Delete T cSAFTEARgGANODEASOgGSAErNSHchomN BAIAYFEFAEWEARgALTOAEKTOER qwE Age Bere Please copy your licence key into the licence key field and press OE Copy rar Strg Enth qbiwxO J sxw0B WS A lyr A A GYzdIhMlAC CUAdQRnACTA ki Mark al Strg 4 5 Please copy the key that you have received from us in the Textbox by pressing Ctrl C copy and Ctrl V paste 6 Click at OK and you will see your registration information in the registration form Now your version of X TAPI is a full version and you are able to make calls without any limitation p22 Diagonistic and error handling Global IP Telecommunications Ltd 2005 If unexpected errors occur or if features of PhoneControl are missing the Log window p
12. inn neuen Journaleintrag erstellen Rufnummer Anrufstatus Keine Verbindung Anruf beenden W hloptionen Schlie en 2nd example Windows Dialer Start Windows Dialer dialer exe Select X PRO MultiLine from the options menu Now you can start and terminate calls with the dialer The Windows Dialer dialer exe is a standard application which is installed with every Windows operating system In case that you cannot find or start the dialer from the Programs menu please refer to the following steps 1 Click Start at the task bar 2 Choose Execute 3 Enter dialer exe and click OK p16 Global IP Telecommunications Ltd 2005 Many applications use Windows Dialer for making calls calls We have not included screenshots of Windows Dialer as the software may appear differently with your version of the operating system p17 Global IP Telecommunications Ltd 2005 Incoming calls from TAPI supporting applications From X TAPI recognized calls are signaled by our TSP Telephony Service Provider automatically to all other TAPI supporting apllications Outlook Plugin CRM Software Third party applications are using our information to opend contact windows or notice forms Please take a look into the user manual of your third party application if it supports TAPI and how you can configure it p18 Global IP Telecommunications Ltd 2005 Start PhoneControl wi
13. k Datei Bearbeiten Ansicht Wechseln zu E Make call p Kontakte 8 Kontakte Aktuelle Ansicht p27 Global IP Telecommunications Ltd 2005 Outgoing Calls After choosing a contact and after hitting the Xten button in orderto make a call the following window pops up x Outlook TAPI Make Call x oi Telcom Singap Masters Martin Enter Number to dial 49 0 56745674567 49 334739756 martin masters vksig com With the pulldown menu you can choose from the available phone numbers Please confirm your selection with OK A new window that displays caller ID and the call status pops up x Outlook TAPI Call Info CallerID Wmr Martin Masters 33 OUTBOUND DIALING Show mantach If the call has been established CONNECTED is displayed as status The status window opens and closes automatically It is closed as long as there are no calls As soon as status information is available you can open the contact card that is associated with the callee by marking the callee and then clicking at Show contact p28 Global IP Telecommunications Ltd 2005 Incoming calls Similar tooutgoing calls a status window is opened for incoming calls You will get the status OFFERING including the phone number of the callee x Outlook TAPI Call Info E El CallerID Mr Martin Masters 33 OUTBOUND CONNECTED schmidt Steffen 27 INBOUND OFFERING
14. rovides hints to our support team CET File Help Seo Phone Control x ie Hardware Phones a Contacts Logi Provider Settings TAP Configs sharedMemory gt GetInterProcesseventH sharedMemory gt GetInterProcesseventH sharedMemory gt GetInterProcesseventH sharedMemory gt GetInterProcesseventH 2U05081 2s00594261 2U05081 7 as00s9e281 U0S0S1V7230039261 U0S0S1V230039261 U0S0S1V7230041820 U0S05172300418453 SO SOG 172350041645 U0S05172300418453 SO SOG 172300416435 SO 0S0S17230041645 SO 0S0S17230041645 AU05081 250041645 AU0S5081 250041645 20050817 250041645 0050817230041937 2005017230041937 0050817230041937 0050817230041937 Message Message Message Message Message Message Message Message Message Message Message Warning Message Message Message Message Message Message CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools CommonTools You can save the LOG file by clicking at File and then Save LOG File p23 searching TSF TSP installed on TSP installed on TSP installed on TSP installed on TSF installed on TSF installed on Needed Telephony success Copying IQIptsts this this this this this this Serv TSF t Trying to add TSF to T Checking TSP again searching TSF giptst
15. s TSP installed on TSP installed on this this k Global IP Telecommunications Ltd 2005 Why you need an Outlook PLUGIN Microsoft uses different dialers in all their Windows Operating Systems Allthese dialers have a commend ground but they don t support incoming calls This was the main reason for Global IP Telecommunications to develop an Add in that supports in and outbound telephony traffic for the most widely used e mail client in the world The following versions of MS Outlook are supported Outlook 2000 Outlook 2002 XP Outlook 2003 Exchange Server Outlook connected Folders The X Outlook Add In shows all in and outbound calls in an own window IMPORTANT Please note that the X Outlook Add In gets more additional functions in future Please check our webpage time to time at www globaliptel com or at www xten de for newer versions p24 Global IP Telecommunications Ltd 2005 Installation X Outlook TAPI installation is very easy Please go to the standard application path c programm X TAPI and start xoti exe The installer can install and deinstall the product Please choose Install X Outlook TAPI The X Outlook Plugin is now installed On the next start of Microsoft Outlook you will find a new tab sheet in the Options menu that pops up when clicking at EXTRAS in the top menu bar To uninstall the Outlook Add In please start xot exe and press Uninstall X Outlook TAPI Inst
16. se hit the right mouse button for the context menu e New Creates anew entry e Edit Edit a selected entry e Setas default setting Marked settings will be setas default setting e Delete Deletes a selected entry g Provider Settings SE TAPI Configs tip Hardware Phones Contacts Log Set as default setting Delete The Edit submenu instructs X API to apply a certain dial plan As an example a SIP proxy might need to remove a few leading characters and add an exit code prefix in order to be able to translate entries in a phone book into the notation of the SIP proxy for outbound calls p13 Global IP Telecommunications Ltd 2005 2 z p14 Global IP Telecommunications Ltd 2005 Outgoing calls out of TAPI supporting applications Example Outlook 2003 Please launch Microsoft Outlook 2003 and make sure that the control panel of X TAPI PhoneControl is running Select a contact within Outlook Place the call by selecting Call contact from the context menu that opens when a contact is highlighted and the right mouse button is clicked at fo Kontakte Microsoft Outlook 2 BE x Datei Bearbeiten Ansicht Wiechseinzu Extras Aktionen Z Frage hier eingeben en 3 fa AIT g x 25 Suchen LE Kontekinamen eingeben of Kontakte Mustermann Hans PB Mene Kontakte 123 i Kontakte GeechSftich 0700 oo2331 Aktuelle Ansicht Ofinen
17. th Windows If you want to run PhoneControl with Windows startup you can check Start with Windows Please use this way and do not create a link within AutoStart p19 Global IP Telecommunications Ltd 2005 Language support with PhoneControl If you want to run the X TAPI control panel when the operating system boots please check start with Windows The current version of X TAPI only supports the English language p20 Global IP Telecommunications Ltd 2005 Register X TAPI When purchasing the software from the online shop at www globaliptel com or at www xten de you get an eMail with the registration key that is required for calls that are longer than 40 seconds You can also find this key in your personal online account Please copy the key string completely by using copy paste STRG HC copy STRG V paste into the registration dialog and press the OK button After a successful registration your name and customer number as well as your registration key are displayed in the Registration form The product is now fully functional How to register the software 1 Choose Show PhoneControl in the system tray 2 Click at File in the top menu bar and choose the menu item Software Registration The following dialog appears ee Your licence information Bi First Name lt unregistered gt Last Mame lt unregistered gt Customer Ho lt unregistered gt Registry Key lt unregister
18. uild information of the software and the default install path of X TAPI If you want to choose a different path press the BROWSE se shkak En button A dr mur TE ed mue mn p Global IP Telecommunications Ltd 2005 fe Setup X TAPT ix If you want to use the Outlook Add In then mark the checkbox and click Next The Outlook Add In installs automatically You need only to restart Outlook to get the new festures All options are preconfigured and you don t need to configure it by yourselves ee Setup X TAPI E iols Press NEXT and choose now a different Folder Select Additional Tasks name of X TAPI if you want tech akhtar lack honed bee ae By clicking NEXT again you can set the autostart function when windows start and you set if the setup shall make desktop or quick launch icons ag m Dix Clicking at the NEXT button finally installs X TAPI 14 Setup TAPI Ready to Install Setup is now needy bo begin istaling gt 2 T AF1 on pour ps Global IP Telecommunications Ltd 2005 El Setup X TAPI I gt Launch X TAPI and exit the installer Completing the X TAPI Setup Wizard Setup has finmhed instaling X TAPI on pour computer The sppbcahon may be launched by selechng the natale cor Click Finish to ext Setup F Launch Tag p9 Global IP Telecommunications Ltd 2005 The beginning First steps When launching X TAPI for the first time you will be
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