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7065 - ALL ACTIVE SOLUTIONS September 2007

1. 1 As a preventative measure apply a couple of drops of grease p n 0OGRO0190 in the groove for lubrication The grease application is recommended at every 1 000 000 copies 2 To view the PDF hyperlinks Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623412EN Solution Usage 0 Description J33 00 during 2 2 or 1 2 copy mode Paper stops in ADU inversion unit Solution CAUSE Broken spring on the left side door white idler rollers SOLUTION Replace spring as needed SPECIAL NOTE Solution provided by Jason Harold McCoy Komax Business Systems Solution ID TAUS0623451EN Solution Usage 0 Description Equitrac products such as PrintLog Professional are unable to correctly track both print and copy volume Solution CAUSE Konica copiers printers have software dipswitches that must be set properly to enable correct volume count Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 85 7065 SOLUTION The Network Transaction Station Connection PDF lists the connector pinout and the dipswitch settings for 7020 and 7075 series Notes 1 See also the Network Transaction Station Connection Revision A PDF 2 To view the PDFs Acrobat Reader must be installed Acrobat Reader can be
2. Solution ID TAUS0615670EN Solution Usage 2 Description The green fuser lever cover breaks after approximately one 1 million copies Solution Due to limited reporting of this issue replace the fuser lever cover p n 55TA53200 as necessary Solution ID TAUS0615847EN Solution Usage 2 Description FS108B cannot fold more than three sheets without stapling Solution This is a machine limitation The maximum number of folded sheets is as follows 3 sheets fold only 16 sheets maximum staple fold using 20lb paper only 15 sheets maximum staple fold with a thick cover page included Solution ID TAUS0616498EN Solution Usage 2 Description How to adjust the density shift Text Photo Solution To adjust the density shift Text Photo perform the following 1 Power the copier ON Press the P key Press the 5 key Press the START PRINT key Using the numeric keypad enter the desired density shift 0 5 Press the START PRINT key to complete the setting Press the STOP CLEAR key to return to the normal mode NOaORWN Solution ID TAUS0617165EN Solution Usage 2 Description Fusing unit lamps do not come on Solution CAUSE The shaft to which the fusing unit lever is attached has worn where it goes through the frame of the fusing unit This causes the fusing unit interlock switch MS4 to be only partially actuated SOLUTION Replace the fuser unit shaft p n 55TA53600 Copyright 2007 Konica Minolta Bus
3. KONICA MINOLTA SSD SUPPORT SOLUTIONS 7065 ALL ACTIVE SOLUTIONS September 2007 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
4. Solution To reset the ECM count of individual ECM password numbers or reset all ECM password numbers perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 3 ECM on the touchscreen Enter the 8 digit ECM master key code and then touch OK to display the ECM setting menu screen Touch 3 ECM Count Reset on the touchscreen Touch Reset Individual to display the reset individual counter screen Use the keypad or arrows to enter the desired ECM password number Touch OK to display the current count and limit setting for the ECM password number Touch RESET to reset the count to zero for the selected ECM password number To reset the ECM count for all ECM password numbers complete steps 1 through 5 above 9 Touch Reset all counters to display the reset all ECM counters screen 10 Touch YES to reset all counts to zero 11 Power the copier OFF ON to exit the Key Operator Mode OANDOKRW Solution ID TAUSO609596EN Solution Usage 8 Description Toner compatibility Solution Only 7055 7065 toner PCUA 950665 should be used with the 7065 Solution ID TAUS0611431EN Solution Usage 8 Description FS108B how to adjust the staple position in the staple and fold mode Solution To adjust the staple position in the staple and fold mode perform the following 1 Access the 36 mode hold the 3 and 6 keys while powering the ma
5. Solution ID TAUS0611729EN Solution Usage 7 Description J33 01 at power up Solution CAUSE One of the following five sensors is outputting a LO to the main CB reversal point PS301 reversal paper feed point PS302 ADU gate PS303 ADU paper feed PS304 reversal paper exit PS305 SOLUTION After ensuring that there are no paper jams check the inputs from the sensors at the following main CB connector locations PS301 CN6 A11 PS302 CN200 A4 PS303 CN200 A5 PS304 CN200A 6 PS305 CN200A 7 If a LO is indicated disconnect the connector at the main CB and check the continuity from that pin to GND to ensure that the signal wire from the sensor is not shorted to ground A LO input indicates a dirty or failed sensor The part numbers are PS301 and PS302 p n 070085510 PS303 PS304 and PS305 p n 540085510 Solution ID TAUS0613289EN Solution Usage 7 Description FS108B E77 23 Solution CAUSE A pinched wire on the finisher wiring harness G SOLUTION Repair or replace finisher wiring harness G p n 129U90070 as needed Solution ID TAUS0614302EN Solution Usage 7 Description J32 00 at power up Solution CAUSE Fixing paper exit plate upper p n 55TA53080 is causing the actuator for PS27 to bind SOLUTION Reform the paper exit plate upper so that the actuator for PS27 moves freely Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 19 7065 Solution ID TAUS0616685
6. IC30 p n 7065B30 13 2 The above list is the minimum configuration Notes 1 The latest Firmware is available at http www konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 68 7065 Trademark ownership information Solution ID TAUS0620083EN Solution Usage 1 Description PU108 intermittent J77 54 during copy process or at power up Solution CAUSE Photosensor sensitivity out of adjustment SOLUTION To adjust photosensor sensitivity perform the following Power the copier OFF Open the front door of the PU108 and clean the size detection board assembly p n 13NK 9610 Remove the access panel on the rear cover of the PU108 to view the punch unit CB p n 13NK 9510 Access the 47 mode power the copier ON while pressing the 4 and 7 keys Rotate VR1 clockwise until the corresponding LED goes OFF and then rotate VR1 counterclockwise until the LED goes ON then 1 graduation past that point 6 Repeat step 5 for VR2 VR3 VR4 and VRS 7 Power the copier OFF ON to return to normal copy mode aRWN Solution ID TAUS0620566EN Solution U
7. If problem persists identify the failed board and replace as needed Solution ID TAUS0609973EN Solution Usage 15 Description How to change the paper tray default Solution To set the paper tray default perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Press 1 Software switch setting 3 Use the arrow keys to change the software dipswitches 4 Set the dipswitches using the following information Press ON to change the setting to 1 or press OFF to change the setting to 0 15 2 15 1 15 0 0 Standard search order start at Tray 2 Default Start at Tray 1 1 2 3 4 5 Start at Tray 2 2 3 4 5 1 Start at Tray 3 3 4 5 1 2 Start at Tray 4 4 5 1 2 3 1 Start at Tray 5 5 1 2 3 4 5 Set the following dipswitches to select a tray when APS is canceled 1 0 1 0 O0O00 oo 00 8 6 8 5 8 4 0 0 0 Select by Destination USA Tray 2 0 0 1 Tray 1 0 1 0 Tray 2 0 1 1 Tray 3 1 0 0 Tray 4 1 0 1 Tray 5 6 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0611076EN Solution Usage 15 Description FS108B J72 24 J72 25 or J72 26 when stapling folding Solution CAUSE Insufficient tension on the finisher driving belt A p n 129X77640 SOLUTION Increase the tension of the driving belt by loosening the 3 screws holding the adjustment bracket and slightly apply more tension on the belt Note Driving belt A is the long belt with te
8. Max density adj Gamma Adj on the touchscreen leave the default 400dpi selected 10 Press the START PRINT key 11 When the adjustment is complete power the copier OFF ON OMNOOARW Solution ID TAUS0610639EN Solution Usage 5 Description Jam position 11 during face down copying or in standby Solution CAUSE An intermittent PS302 which may only fail after several hundred copies SOLUTION Replace PS302 p n 070085510 Solution ID TAUS0610641EN Solution Usage 5 Description How to select mixed original mode Solution To select mixed original mode perform the following 1 Press the SPECIAL ORIGINAL key which is located on the operation panel 2 Please set the scanning condition of the original will be displayed in the dark blue band at the top of the touchscreen Touch MIXED ORIGINAL which is located in the third column from the left under the heading SPECIAL ORG on the touchscreen 3 Select additional copying features as desired 4 Touch the OK key on the touchscreen to complete the setting and return to the Basic Screen Solution ID TAUS0611266EN Solution Usage 5 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 26 7065 The Program Job application does not change Copy Mode while the job is being output even though the Copy Mode was changed when the original sets were scanned Solution This has been identified as a product limitation by Konica Co
9. Remove the two set screws p n 002144062 and then remove the original stopper plate of the main body p n 55GA12093 Install the RADF positioning jigs p n 120A1052 in the holes of the original stopper plate Loosen two set screws on the stopper bracket on the main body and the set screw on the DF312 stopper plate Lower RADF so the guide hole matches the adjustment jigs Slowly lift the RADF and then tighten stopper bracket set screws Remove the two RADF positioning jigs and then reinstall the original stopper plate Close the RADF and ensure that the two 2 stoppers located at the front and rear of the read section contact the slit glass simultaneously Note Removal of the RADF sub cover p n 129H12040 main body upper cover p n 55TA12010 and finisher will allow clear visibility of stopper and slit glass contact points 9 Adjust the adjustment screws A and B which are located on the top of each RADF hinge until both stoppers make contact with the slit glass simultaneously Note The RADF position and height adjustments are outlined in the DF312 Service Manual 9 99 on pages 7 and 8 ONDUR ON Solution ID TAUS0622080EN Solution Usage 8 Description Banding throughout copies in the front to rear direction The banding is most noticeable on halftones and black images Solution CAUSE The developing unit has failed SOLUTION Replace the developing unit 55FA 3002 Notes 1 Sample of banding 2 To view the PDF
10. Solution ID TAUS0643400EN Solution Usage 2 Description PU108 J72 16 as paper enters the punch unit The punch unit main motor never energizes Solution CAUSE The punch unit CB has failed SOLUTION To check the operation of the finisher main motor M1 perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 75 P 72 P to energize the punch unit main motor 2 If the motor energizes in the 47 test mode but fails to energize in the copy mode the punch unit CB has failed Replace the punch unit CB p n 13NK 9010 as necessary Solution ID TAUS0643699EN Solution Usage 2 Description Can NCR PAPER be used as copy paper in the 7065 Solution Konica Minolta recommends an NCR PAPER named Xero Form II from a company called Appleton Papers in Wisconsin Xero Form II is a vegetable based product that works extremely well It is available through Xpedx paper distributors nationwide Trademark ownership information Solution ID TAUS0647706EN Solution Usage 2 Description DF312 J62 01 when using the mixed original mode only Solution CAUSE Failed or dirty original feed clutch SOLUTION Remove and thoroughly clean the original feed clutch CL302 which is the larger clutch located on the rear of the RADF Replace the original feed clutch p n 120A82020 as necessary SPECIAL NOTE Solution provided by John Ryan W S Reed Solution ID TAUSO600504EN Solution Usa
11. To enable Z folded originals perform the following 1 Press the SPECIAL ORIGINAL button Press Z FOLDED ORIGINAL on the touch screen Select any additional options as needed Press OK Insert the Z folded and normal originals into the document feeder Press START PRINT button AARON Solution ID TAUS0613467EN Solution Usage 5 Description How to program ATS auto tray switching 7065 Solution To program the ATS perform the following 1 Access the key operator mode press and hold the help key while turning the machine ON 2 Select 9 Memory switches Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 27 7065 3 Select 6 Automatic tray switching 4 Set the switch for the desired action ON OFF Note Endless ATS is not available on this machine This is the ability to reload an empty tray and have the machine select that tray after the current tray is empty while the machine is copying ATS will ONLY operate in full auto mode while using the RADF Solution ID TAUS0613797EN Solution Usage 5 Description How to clear the jam counter Solution To clear the jam counter perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Scroll to dipswitch 17 3 touch the OFF key to select 0 which will enable the data collection counter clear function
12. perform the following Access the Key Operator Mode power the copier ON while holding the HELP key Touch 3 ECM on the touchscreen Enter the 8 digit ECM master key code and then touch OK to display the ECM setting menu screen Touch 4 ECM ON OFF Setting Power the copier OFF ON to exit the Key Operator Mode ahRWN Solution ID TAUS0614236EN Solution Usage 2 Description Trail edge of the copy is fading Solution CAUSE Failure of a read only memory assembly NOVRAM SOLUTION Ensure that transfer and separation coronas are set to specification and that no arcing is occurring Replace ROM assembly 1 p n 55TA 9210 and ROM assembly 2 p n 55TA 9220 as needed Solution ID TAUS0614561EN Solution Usage 2 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 45 7065 FS106 J72 19 when using the interrupt mode while printing Solution CAUSE The 25 mode programming is incorrect SOLUTION Set software dipswitches 14 3 and 14 4 to 1 To make these software dipswitch setting changes perform the following 1 Enter the 25 mode power the machine ON while pressing down on the 2 and 5 keys 2 Press the 1 button on the touch screen for Software Switch Setting Use the up down arrows to increment to software switch 14 3 Press the ON button to change the data to a 1 Use the up down button to increment to software switch 14 4 Press the ON button to change
13. 0 Description Peripheral and Accessory Reference List Solution See Technical Operations Bulletin A2 D3 Peripheral and Accessory Reference List for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621740EN Solution Usage 0 Description How to FTP print on the 7065 Solution The 7065 IP303 KN301 does not support FTP printing Solution ID TAUS0622779EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 84 7065 TU108 stacker section mandatory modification Solution To prevent possible injury a paper exit AUX cover p n 13LH98100FOC is now available to conceal an open area of mechanical moving parts located beneath the stacker section exit tray of trimmer unit TU108 This cover has been factory installed in trimmer units beginning with serial number 13LH00839 For trimmer units below this serial number install the cover during the next PM or service call This is a mandatory modification Notes 1 See Safety Bulletin 62 2 Through January 30 2004 the paper exit AUX cover can be obtained 100 free of charge for units below the serial number noted above from the Parts Distribution Center using the special
14. 1 Description Blank internal test prints Solution CAUSE Test Density in 36 mode has been set to 0 SOLUTION To change the Test Density perform the following 1 Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys 2 Select 5 Test Pattern Density Mode 3 Set Test Pattern Density Setting to a value of 255 4 Press Set to save setting 5 Power the machine OFF ON to exit the 36 mode Solution ID TAUS0615308EN Solution Usage 1 Description Sheet insertion capability with multiple copies of a single page document Solution Sheet insertion can not be used to put a divider between multiple copies of a single page document Solution ID TAUS0615351EN Solution Usage 1 Description When configured as a printer with ECM enabled all print jobs stored to the print queue while an operator is using the machine in copier mode are printed at the completion of the copy job and counted against the password of the current operator using the machine Solution CAUSE The count pulses to C K during printer mode is enabled causing the printer page count to be added to the total page count of the current password enabled operator of the machine Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 62 7065 SOLUTION To disable the count pulses to C K during printer mode perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2
15. 1 2 mode perform the following Access the key operator mode hold the help key while powering on Select option 9 Memory Switches Toggle to memory switch 22 Press Change Contents until Portrait is displayed Power the machine off on aRWN Solution ID TAUS0609372EN Solution Usage 3 Description Can a name be input next to the department number when the ECM printout is done Solution There are no provisions for a name to be input Solution ID TAUSO609590EN Solution Usage 3 Description Light copies Solution CAUSE Under high temperate and high humidity conditions the toner inside the toner supply unit may harden and the toner agitator seal on the toner agitator plate may deform Toner can cake in the area of the toner level sensor allowing toner in the toner supply unit to be depleted SOLUTION To prevent deformation of the toner agitator seal the toner agitator plate has been modified and a toner pressure spring has been added to the toner agitator plate Install the new style toner agitator plate p n 55TA3271 Note The new style toner agitator plate and spring are installed in machines starting with serial number 55TE00541 and onwards Solution ID TAUSO609606EN Solution Usage 3 Description How to program paper size default when selecting BOOKLET mode Solution To select paper tray set 25 mode turn the machine ON while pressing the 2 and 5 keys dipswitches 8 4 8 5 and 8 6 Dependin
16. 1 graduation past that point 6 Repeat step 4 for VR2 VR3 VR4 and VR5 7 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0655152EN Solution Usage 10 Description CONNECTOR IN THE DEVELOPER UNIT IS DISENGAGED message Solution PROBABLE CAUSES 1 Toner is added to the machine prior to performing the L detect adjustment Excessive toner mixes with the developer preventing a true reading density level exceeds the density detection range Or this area is not cleaned prior to doing the L detect adjustment Clean the sensor area carefully and repeat L detect adjustment As an interim solution perform the following a Add toner prior to performing the L detect adjustment but leave the toner hopper swung away from the machine b Using the door switch jig p n OOM6 2 00 adjust the L detection c Set the toner supply unit once the L detect adjustment is completed The time it takes to perform the L detect allows toner in the hopper to settle preventing an excessive amount of toner from dumping into the developer 2 Abad TDS TCS toner concentration sensor or associated connector wire is pinched or damaged Check continuity of the wire from the TDS TCS to drum carriage connector to isolate problem Replace the TDS TCS p n 25SA88030 if necessary 3 A binding toner drive system causes the toner drive gear to break sending false feedback to main CB Do not add toner before shipping the machine as the toner w
17. 10 minutes 4 Plug the machine into the wall outlet and power the copier ON Solution ID TAUS0622362EN Solution Usage 5 Description DF312 CHECK RELOAD ORIGINALS IN ORDER AND FACE UP THEN PRESS START message is displayed when attempting to copy from the platen glass Solution CAUSE The no original sensor PS305 is not being flagged by the lever when no originals are loaded in the RADF due to a damaged or improperly positioned lever spring SOLUTION To check the operation of the no original detect sensor PS305 perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 060 IN OFF should be displayed on the top of the touchscreen with no originals loaded in the RADF When originals are present in the RADF IN ON should be displayed on the touchscreen 3 Inspect the no original sensor lever for proper movement Replace the lever spring p n 120A45370 as necessary Solution ID TAUS0609589EN Solution Usage 4 Description How to access the Mode Changing Menu Select mode Solution The 7065 includes a new adjustment screen called the Mode Changing Menu Select mode which allows the following modes to be selected without the need to repeatedly turn the machine OFF ON Basic Screen 36 mode 25 mode Key Operator mode 47 mode To access the Mode Changing Menu Select mode perform the following 1 Turn the main switch ON and then wait for the Rea
18. 32MB MU 105 PCUA 950023 Memory Module 64MB MU 301 PCUA 950807 Memory Module 128MB MU 302 PCUA 950808 SUPPLIES Toner PCUA 950665 Developer PCUA 950754 Drum PCUA 950786 Staples FS106 PCUA 950764 Maintenance Kit PCUA 950642 The Maintenance Kit contains the following Cleaning blade Fixing Cleaning Roller Pad Assembly Filter K Separation Unit Cleaning Block Assembly Upper Charging Control Plate Charge amp Discharge Wires Fixing Roller Dustproof Filter Assembly Charging Cleaning Block Assembly Transfer Unit Cleaning Block Assembly Upper Cleaner Idler Gear Note The Maintenance Kit was previously available as PCUA 950666 POWER REQUIREMENTS NEMA 5 20R 115V DC 60Hz 20A Outlet Dedicated Line Advised Solution ID TAUS0609132EN Solution Usage 5 Description Specifications for the 7065 Solution GENERAL SPECIFICATION Configuration Console with stationary platen Type High Speed Dual Beam Laser Imaging Print Resolution Selectable 400 600dpi Grayscale 2 256 levels Monthly Duty Cycle 300 000 pages Engine Speed 400dpi 65 cpm 8 5x11 51 cpm 8 5x11R 41 cpm 8 5x14 34 cpm 11x17 Engine Speed 600dpi 55 PPM print mode only Standard Maximum Memory 32MB 512MB Reduction Enlargement 33 400 adjustable in 1 increments 3 Presets available initial setting 50 200 and 400 Warm up time 7 minutes First copy out time 3 9 seconds Continuous Copy 1 9999 Paper Sources
19. CAUSE Booklet and or Auto Rotation are ON SOLUTION After selecting Staple Fold turn OFF Booklet mode and or Auto Rotation mode Solution ID TAUS0610403EN Solution Usage 6 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 20 7065 F41 4 at power up Solution CAUSE PS8 glass detection is not being flagged or is bad SOLUTION Power OFF the copier and reinstall the scale plate cover to flag PS8 If F41 4 is still display perform the following 1 Check for change of state for PS8 at CN9 A9 on the Main CB Check 47 mode input 076 multi mode P07P for change of state 2 The sensor does not change state then replace the PS8 p n 540085510 Solution ID TAUS0610668EN Solution Usage 6 Description How to program Job Memory Auto Recall Solution To program JOB MEMORY AUTO RECALL refer to the User Reference Guide page 11 44 and perform the following 1 Access the Key Operator Mode by pressing and holding the Help key while powering the copier ON 2 Select 9 Memory SW 3 Select 19 Job Memory 4 Select Change Setting Contents to ON or OFF 5 If no further changes are required touch PREVIOUS SCREEN to restore the Key Operator Mode Screen 6 Turn power OFF ON Note Job Memory No 15 is recalled when Job Memory Auto Recall is enabled in the Key Operator mode Solution ID TAUS0611655EN Solution Usage 6 Description DF312 mixed originals do not copy Solution CAU
20. Hecon key counter wiring is compatible with the model 7065 key counter wiring The model 7065 key counter wire harness CN55A is located behind a rectangular plastic punch out on the right side cover Verify that the Hecon key counter has pin locations at slots 1 2 5 and 6 With this arrangement simply insert the two connectors together Trademark ownership information Solution ID TAUSO0616394EN Solution Usage 1 Description FS108B J72 17 when copying Solution CAUSE Pinched or broken wire to PS10 paper exit 2 PS SOLUTION To verify the operation of PS10 paper exit 2 PS perform the following 1 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 076 press P 9 P 2 Manually move the actuator for PS10 paper exit 2 to see a change of state on the LCD 3 If no change of state occurs then locate CN1 A26 on the FNS CB finisher control board and using a voltmeter 20V DC range check for a change of state when PS10 paper exit 2 PS is actuated 4 If no change of state occurs check the wiring harness from PS10 to the FNS CB finisher control board there should be continuity from CN130 2 at PS10 to CN1 A26 on the FNS CB Repair or replace the wiring harness as necessary p n 129U90012 Solution ID TAUS0616546EN Solution Usage 1 Description Why does the bypass tray icon indication on the touchscreen display an exclamation mark when empty Solution Due to copyright infringemen
21. Minolta Business Solutions U S A Inc September 2007 7065 Description FRONT DOOR IS OPEN PLEASE CLOSE message at power up The door is closed Solution CAUSE The LCT feed motor M140 has failed causing the 24V DC and 40V DC output voltages from the DCPS to become grounded SOLUTION To check the LCT feed motor perform the following Power the copier OFF Remove the main CB Access to the LCT feed motor will be available through an opening in the main CB mounting plate Disconnect the 40V DC power supply to the LCT feed motor at CN203 which is located on the LCT feed motor board Reinstall the main CB and power the machine ON If the FRONT DOOR IS OPEN PLEASE CLOSE message is no longer displayed on the touchscreen the LCT feed motor is the short source Replace the CT feed motor p n 55FA 1820 as necessary TRYN Solution ID TAUS0609252EN Solution Usage 18 Description INCOMPATIBLE DRUM message at setup after performing the L detect adjustment and powering the machine OFF ON Solution PROBABLE CAUSES 1 Dmax level correction and Gamma correction level were not performed To perform Dmax level correction and Gamma correction level perform the following a Access the 36 mode power the machine OFF then while holding on the 3 and 6 keys power the machine ON b Select option 1 Process Adjust c Select option 6 Max Density Gamma Adjust d When the adjustment is complete power the machine OFF ON 2 The Dmax
22. S A Inc September 2007 60 7065 Solution ID TAUS0614307EN Solution Usage 1 Description Cannot attach the work table to the main body Solution CAUSE On a small amount of 7065s the screw hole for attaching the work trays was not tapped SOLUTION The screw holes can be tapped using a self tapping screw p n 002284101 Solution ID TAUS0614373EN Solution Usage 1 Description When copying 8 5x11 originals onto 8 5x11R in booklet mode the image is not centered in the front to rear direction Solution CAUSE The reduction process of the 7065 always references the image to the rear of the machine When booklet mode is selected AMS reduces the copy to a standard 65 image which results in a one inch void area on the bottom of the page SOLUTION To produce a booklet mode copy which fills the entire page in the front to rear direction perform the following 1 Load the 8 5x11 originals face up on the RADF unit Press the APPLICATION key Touch BOOKLET on the touchscreen Touch NO COVER SHEET COVER WITH COPY SHEET or COVER WITH BLANK SHEET as required Touch OK on the touchscreen two times Select the tray which has 8 5x11R paper loaded by touching its icon on the touchscreen Select the copy mode 1 2 or 2 2 by touching its icon on the touchscreen Touch ZOOM on the touchscreen Touch VERTICAL on the touchscreen Using the numeric keypad on the touchscreen enter a vertical magnification of 78 10
23. Sub Pitch Offset Perform Gamma Correction after all others are done OJAN Although the density may appear weak at setup when compared to a model 7050 or 7150 it actually is within the technical specifications for this model The Engineering Department has analyzed numerous sample copies from the field on a densitometer In all cases the density met the technical specifications for the model 7065 Differences will be noted in the density level when comparing 7050 print samples to a 7065 However this difference is by design and is not indicative of a problem with the 7065 IF CONNECTING THE COPIER AS A PRINTER AT A LATER DATE USE THE FOLLOWING PROCEDURE Refer to Image Processor Manual Models IP302 IP302 PLUS IP303 6 99 The manual recommends on page 2 4 step 3 under Preparation to perform the 47 mode output code 18 adjustment Gamma and Dmax together prior to performing LD1 and LD2 Offset for 600dpi If performed an incorrect laser output power reference results when Gamma is adjusted Instead the following order is recommended 1 Use 47 mode output code 120 to adjust the printer mode to be automatically set in the NOVRAM 2 Dmax only for 600dpi 47 mode output code 113 3 Perform all LD1 and LD2 offset adjustments for 600dpi which includes Thick Paper Gradation strive for the darkest density of the spec 4 Perform Gamma Correction for 600dpi 47 mode output code 114 Note A dirty Dmax sensor located on the TCS
24. and dipswitch 17 2 Scroll to dipswitch 17 1 and dipswitch 17 2 using the arrow keys 5 Touch ON to set the dipswitch setting to 1 or touch OFF to set the dipswitch setting to 0 6 Use the matrix below to input the desired trail edge erase data at dipswitch 17 1 and dipswitch 17 2 17 1 17 2 Does not 0 0 2mm 1 0 3mm 0 1 5mm 1 1 7 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0610935EN Solution Usage 1 Description Unable to replace the charging control plate Solution CAUSE Some early production model 7065 copiers have a charging control plate p n 25SA25081 and charging cover rear p n 25SA25041 which are not compatible with the charging control plate p n 55WA05080 and charging rear cover p n 55WA25040 installed on the model 7055 and newer model 7065 As a result the charging control plate contained in the 7055 7065 PM kit cannot be installed SOLUTION Update early production model 7065 copiers to current production standards by installing the new style charging cover rear p n 55WA25040 which will allow installation of the charging control plate contained in the 7055 7065 PM kit Notes 1 The charging control plate and the charging cover rear of the charging unit have been changed Charging control plate Current p n 25SA25081 New p n 55WA25080 Charging cover Rear Current p n 25SA2504 1 New p n 55WA25040 Charging corona unit Current p n 55FA 2501 New p n 55WA 2500 2 The c
25. causes all copies other than stapled sets to be exited to the sub tray SOLUTION To program the finisher to exit sort and non sort mode copies to the shift tray perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 Select software dipswitch 2 using the left up down arrow on the touchscreen 5 Touch OFF on the touchscreen 2 0 0 should now be displayed in the dark band at the top of the touchscreen 6 Select bit 1 using the middle up arrow on the touchscreen 7 Touch OFF on the touchscreen 2 1 0 should now be displayed in the dark band at the top of the touchscreen 8 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0616476EN Solution Usage 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 38 7065 Description FS108B J72 20 when stapling Solution CAUSE Pinched or broken wiring to PS6 paper exit 1 SOLUTION To check the operation of PS6 perform the following 1 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 076 press P 5 P 2 Manually move the actuator for the photosensor to see a change of state on the LCD 3 If no change of state occurs locate CN1 A27 on the FNS CB finisher control board and using a voltmeter 20V DC range check for a change of state when PS6 is actuated 4 If no
26. code jam display perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up 2 Select 1 SOFTWARE SWITCH SETTINGS 3 Press the left up arrow once 4 Press the right up arrow twice The top of display should indicate SOFTWARE SWITCH SET MODE 2 2 0 5 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 2 2 1 6 Power copier OFF ON to return to normal copy mode Note Making this change to the software switches will allow both a position code and a J code reference to be displayed any time a jam occurs Solution ID TAUS0611559EN Solution Usage 7 Description Drum cleaning blade flipping Drum damage Solution PROBABLE CAUSES 1 Excessive friction between the front edge of the cleaning blade and the non coated surface of the drum may cause the cleaning blade to flip in the opposite direction Install the new style cleaning blade p n 55WA20020 which reduces the risk of the blade flipping by using a different material in the location where the cleaning blade contacts the non coated area of the drum Note Before installing the cleaning blade apply toner to 20mm of the front and rear edges of the cleaning blade The newly installed Urethane part of the blade does not need to be coated with toner See 7060 Force 60 7065 7150 Technical Bulletin 36 2 Non Konica brand drums and setting powder were used Use Konica setting powder p n OOOV 19 0 and drums PCUA 950786
27. corrupted communication between the main CB indicating board OB1 OB2 and OB3 SOLUTION Reseat CN3 on the main CB CN221 on OB2 and CN10 on OB1 Replace the operation unit p n 55TE 7001 as necessary Solution ID TAUS0616081EN Solution Usage 8 Description Light copies Solution CAUSE The T S power supply failed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 17 7065 SOLUTION To change the transfer current perform the following 1 Access the 36 mode turn the machine ON while pressing the 3 and 6 keys 2 Select 2 High voltage auto adjustment 3 Press the down arrow until Transfer appears 4 Record the number that appears 5 Increase the current to the maximum using the key pad 6 Make a copy and check to see if there is a difference in copy quality 7 Now decrease the current to 1 8 Make a copy and check to see if there is a difference in copy quality 9 If copy quality did not change at all when adjusting to the minimum to maximum replace the T S power supply p n 25SA84024 10 Power the machine OFF ON to exit the 36 mode Solution ID TAUS0616726EN Solution Usage 8 Description DF312 blur or jitter on copies in the front to rear direction 42mm from the trail edge when feeding from the RADF Solution CAUSE Improper RADF position or height adjustment SOLUTION To perform the RADF position and height adjustment perform the following 1 Power the copier OFF
28. downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623480EN Solution Usage 0 Description Hecon key counter availability Solution A kit p n SE95 4020 is available which includes all necessary mounting hardware and wiring It does not include the key counter PCUA 950816 If individual parts are ordered referring to Technical Operations Bulletin A4 D5 dated 6 25 03 the adapter wiring harness p n 1206K0010 is not needed since it is included with the kit Use the long adapter wiring harness The short one is not needed Directions are included with the kit Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623788EN Solution Usage 0 Description Modification to make performing the flat stapling position adjustment easier Solution See FS108B Technical Bulletin 5 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademar
29. each leg of CP1 which is located 7mm to the right of CN2 on the RADF CB to ground If 5V DC is present on only one leg of CP1 it has opened Replace the RADF CB p n 129H 9010 as necessary CP1 is not available as a replacement part Solution ID TAUS0614429EN Solution Usage 12 Description J17 3 J17 5 J30 and J31 still occurs when duplexing from Tray 3 after installing level 23 firmware Solution CAUSE Restart timing and Loop timing was not set SOLUTION To set Restart timing and Loop timing perform the following 1 Access the 36 mode power the machine ON while holding down on the 3 and 6 keys Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 12 7065 Press 3 Timing adjustment Press 1 Restart timing adjustment Select the adjustment item by pressing the UP DOWN arrows Select tray 5 Press the Start Print button to output the test pattern No 16 after loading 11x17 size paper into Tray 1 Check the lead edge visually Press the C button while pressing the P button if the lead edge timing is not set to the lead edge or 2mm ahead Enter a value from the numeric keys on the screen and press set the SET 10 Repeat steps 6 to 9 until the lead edge is set to the lead edge or 2mm ahead 11 Power the machine OFF ON to exit the 36 mode OONDALRWN To adjust the loop for each tray in the 36 mode perform the following 1 Access the 36 mode power the machine ON while holding down on
30. holes 7 4 is a 0 7 5 is a 1 Default for Europe Solution ID TAUS0617804EN Solution Usage 0 Description FS106 intermittent J72 or miscellaneous main body jam codes during copy process Solution CAUSE Finisher front door interlock MS1 actuator is deformed resulting in an intermittent loss of 24V DC SOLUTION To verify the operation of the finisher front door interlock MS1 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 76 press P 26 P 3 Open Close the front door of the FS103 to see a change of state on the display If no change of state occurs reform the actuator for the front door interlock MS1 to allow for a more positive throw when the front door closes or replace finisher front door actuator as necessary p n 12AR45611 Solution ID TAUS0617808EN Solution Usage 0 Description FS108B intermittent J72 or miscellaneous main body jam codes during copy process Solution CAUSE Finisher front door interlock MS1 actuator is deformed resulting in an intermittent loss of 24V DC SOLUTION To verify the operation of the finisher front door interlock MS1 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 76 press P 26 P 3 Open Close the front door of the FS103 to see a change of state on the display If no change of state occurs refor
31. in the Reversal Paper exit unit Notes 1 The upper paper exit conveyance roller p n 55TA43150 and the lower paper exit conveyance roller p n 55TA43170 may also need to be replaced if the ends have been damaged by the one way drive gears 2 Please refer to the 7065 parts catalog 8 1999 page 92 item 4 24 and 26 Solution ID TAUS0617260EN Solution Usage 6 Description FS108 compatibility with the 7065 Solution The FS108 is not compatible with the model 7065 Use the FS108B or FS106 Solution ID TAUS0609067EN Solution Usage 5 Description System Configurator 7065 Solution 7065 System Configurator MACHINE AND ACCESSORIES 7065 Copier PCUA 950650 Finisher FS106 PCUA 950655 Finisher FS108B PCUA 950636 Post Insert PPI108 Cover Feeder PCUA 950639 For use with the FS108B only LCT LCT352 PCUA 950657 Memory Expansion 32MB MU 103 PCUA 950781 Tandem Copy Kit PCUA 950792 User s manual p n OP 01 7065 Key Counter Standard Receptacle p n U021 0020 Holder p n 006011960 PCUA 944907 Xerox Compatible Receptacle p n U050 0120 Holder Not Required PCUA 943102 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 22 7065 PRINT CONTROLLER IP303 Print Controller PCUA 950667 PostScript Kit PS302 PCUA 950809 Ethernet Network I F Card KN301 PCUA 950789 Tandem Printer Kit TDP302 PCUA 950810 Memory Module 16MB MU 104 PCUA 950022 Memory Module
32. line of the message area fall within the standard value displayed in the second line 5 Touch the CHECK BUTTONs at the upper left and lower right corners on the screen to check if the buzzer tone functions normally 6 Follow the directions that appear on the screen in this mode 7 Power the machine OFF ON to exit this mode Solution ID TAUSO609646EN Solution Usage 1 Description What is the purpose of the PLATEN DENSITY ADJUSTMENT within the 36 mode IMAGE ADJUST option Solution This adjustment was inadvertently included in the programming of this product It is an unnecessary adjustment and will be removed in later version EPROMs Latest EPROM level and Internal Link for Faxing Printing current 7065 EPROM information RUN V text Wordpad exe v text newrom 7065 txt Solution ID TAUS0610141EN Solution Usage 1 Description F51 5 at power up Solution PROBABLE CAUSES 1 The drum cleaning blade has flipped Check the following Non Konica brand drums and setting powder were used Use Konica setting powder p n 000V 19 0 and drums PCUA 950786 2 Cleaning blade was not sufficiently coated with setting powder and or toner Liberally apply toner to the drum and cleaning blade making sure to coat the areas of the blade that contact the metal ends of the drum Note See page 1 80 in the 7060 Service Manual 12 98 for information on installing the cleaning blade 3 If Konica supplies are being used and the cleaning blade is b
33. of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica Minoltadriver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and D
34. p n SE95 3940 URL http techweb konicabt com tpm media m20020622a1 pdf Notes 1 Individual parts are NOT available for the Motor MT plate B p n 129X48280 ONLY available in the Kit Machines with serial number 129Y03871 and above have the new style Motor MT plate B installed from factory 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0616312EN Solution Usage 1 Description J10 02 displayed only when feeding from the bypass Solution CAUSE CN169 which provides the power supply and control signal to the Assist drive clutch MC11 is loose or disconnected SOLUTION To check CN169 perform the following 1 Power the copier OFF 2 Remove CN169 from the assist drive clutch 3 Inspect both pins on the male side of the connector to ensure that they are straight and properly aligned Also inspect the female side of the connector and ensure that both wires are properly inserted into the connector Note MC11 is located in the back of the machine next to the FM30 Developing suction fan Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 64 7065 Solution ID TAUS0616373EN Solution Usage 1 Description Hecon key counter wiring information Solution
35. rear then the front of the cartridge until it fully seats onto the hopper Slide the lever and tap the toner cartridge several times Slide the lever back and remove the empty cartridge Return the toner hopper to the original position and close the copier door Noah wh Solution ID TAUS0611881EN Solution Usage 2 Description What is the Program Job Icon listed in the applications menu used for Solution The Program Job Icon allows large copy jobs to be scanned into memory and printed via the document feeder In other words a customer may scan cycle a 500 page document by loading 50 originals at a time through the document feeder until the entire job is scanned Additionally the paper size magnification density copy mode and paper trays can also be manipulated for each set of originals scanned Pressing the Start key will then print the entire job Solution ID TAUS0611889EN Solution Usage 2 Description Can the machine feed 110lb paper through the bypass Solution The maximum paper weight that can be fed through the bypass tray is 65lb bond paper Solution ID TAUS0612914EN Solution Usage 2 Description J17 3 only during duplex from all trays Solution CAUSE Worn ADU paper exit 3 sensor actuator PS156 SOLUTION Replace actuator p n 540041112 for PS156 Solution ID TAUS0612958EN Solution Usage 2 Description The touchscreen keys are not working or do not select the correct function Solution CAUSE The con
36. roller shift assembly from initializing at power up SOLUTION Reposition the Motor mounting plate so that the 2 guide holes fit over the 2 positioning pins on the Slide stay A assembly Tighten the 2 mounting screws Notes 1 The FS106 plastic top cover p n 12QR12011 must be removed to access the roller shift assembly 2 M2 can be tested in 47 multimode hold down the 4 and 7 keys at power ON output code 075 press P 04 P The roller shift assembly should make 1 full rotation Solution ID TAUS0610803EN Solution Usage 1 Description FS108B J73 3 the copy intermittently stops in the folder without being folded Solution CAUSE PS28 center fold passage detection 1 is loose or adjusted improperly SOLUTION Ensure that PS28 p n 540085510 is actuated by the paper The signal for PS28 can be monitored at CN9 A11 on the finisher CB Solution ID TAUS0610835EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 54 7065 Description All copies and internal test prints have an 8mm trail edge void Solution CAUSE The trailing edge erase adjustment is set to the maximum amount 5mm SOLUTION To adjust the trail edge erase perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 The trail edge erase is determined by the data input at dipswitch 17 1
37. the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 076 press P 07 P 2 Actuate PS8 and watch for a change of state at the control panel 3 If no change of state occurs clean or replace PS8 25AA85511 Solution ID TAUS0621377EN Solution Usage 1 Description Gray streak on the lead edge of the first copy Solution CAUSE The PCL pre charge lamp failed SOLUTION Replace the PCL p n 5400 9120 Note The PCL may come ON in 47 mode however it may not come on fast enough or bright enough Solution ID TAUS0621771EN Solution Usage 1 Description The part received when ordering item number 23 on page 58 of the 7065 Parts Catalog First Edition August 1999 is not correct Solution The part number and description for items number 23 and 18 on page 58 of the 7065 Parts Catalog First Edition August 1999 were reversed during the printing process Therefore the correct description and part number for item 23 is slide material p n 540040542 and the correct description and part number for item 18 is paper feed wiring cover front p n 25SA40540 Solution ID TAUS0621986EN Solution Usage 1 Description FS108B serial number cut in for finishers utilizing the modified comb shaped fold down blade Solution The comb shaped fold down blade p n 129X48301 has been installed in finisher serial number series 129X02491 and onward along with serial number series 129Y03046 and onward Solutio
38. the 47 multimode power the machine ON while holding down on the 4 and 7 keys output code 075 press P 70 P If M106 does not come ON check CN403 3 to ground for 24V DC and CN403 4 to ground for 24V DC at the TU108DB If there is no voltage at CN403 3 and CN403 4 replace the FNSCB FS108B p n 129X 9017 Power the machine OFF ON to exit the 47 multimode QaQ0 00 Solution ID TAUS0618306EN Solution Usage 1 Description Memory Full condition will occur when the E RDH memory is allowed to process 1500 pages Solution CAUSE EPROM update required SOLUTION Upgrade the system control with special EPROMS version 24 5 and image control special EPROMS version 13 2 Note The EPROMs are available from Konica s website as 7065 24f exe Solution ID TAUS0618484EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 66 7065 Letter size mixed original print jobs will not double side staple correctly when using the PCL driver Solution CAUSE IP304 system software requires updating SOLUTION Install minimum version 5 1 2 system software on the IP304 The latest version system software is available on the Konica FTP site Trademark ownership information Solution ID TAUS0618528EN Solution Usage 1 Description Intermittent J31 during copy process Solution CAUSE Toner has built up on the fuser entrance guide plate which is interfering with paper conveyance SOLUT
39. the data to a 1 Press the previous screen button on the touchscreen to return to the memory setting mode Turn the copier OFF then ON to exit the 25 mode ANOOKRW Solution ID TAUS0615375EN Solution Usage 2 Description No lead edge deletion Solution CAUSE The lead edge timing adjustment has not been performed SOLUTION To perform the lead edge timing adjustment perform the following Access the 36 mode power the machine ON while holding down on the 4 and 7 keys Press 2 Image adjustment Press 3 Timing adjustment Press 3 Lead edge timing adjustment Press Copy Screen Load 11x17 paper into tray 1 make a copy of the pyramid chart and check the output Standard value 3mm max If the lead edge original amount is different to the standard value press the C button while pressing the P button Enter a value from the numeric keys on the screen and press SET key Setting range 0 small to 99 large 1 Step 0 064mm 9 Repeat steps 5 to 8 until the lead edge original erasure amount becomes the standard value 10 Press the PREVIOUS SCREEN key to return to the Timing Adjustment Menu Screen 11 Power the machine OFF ON to exit the 36 mode OahWN On Solution ID TAUS0615481EN Solution Usage 2 Description J10 2 or J10 4 occur when using the sheet bypass Solution CAUSE The torque limiter failed SOLUTION Check that the paper feed clutch is clean and the feed tires are not worn Rep
40. this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica driver or vice ve
41. unit shifting assembly p n 13NL50010 for a broken or dislodged punch rack actuator p n 13NK50170 Solution ID TAUS0614591EN Solution Usage 0 Description Ozone output level 7065 Solution The ozone output for the 7065 at initial setup after PM is 0 02 parts per million ppm The ozone output for the 7065 at PM is 0 05 parts per million ppm Solution ID TAUS0614777EN Solution Usage 0 Description Unable to set Tray 3 as the default tray Solution CAUSE Incorrect EPROMs are installed SOLUTION Install the latest level EPROMs The latest level EPROMs are available on the www konicabt com website Solution ID TAUS0614923EN Solution Usage 0 Description User s Manual 7065 Solution 7065 User s Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 80 7065 Solution ID TAUS0615077EN Solution Usage 0 Description PU108 J72 44 J72 46 or J72 48 Solution CAUSE The paper guides in the PU108 are deformed SOLUTION Remove the punching unit from the PU108 and reform the guides No punch cylinders should be visible in the paper path between the inlet guides Note To minimize the possibility of damage
42. 1 Power the copier OFF 2 Remove the drum rotary plates p n 55JE15010 3 Remove the toner filter casing p n 25SA73020 4 Disconnect the connector to the ADU drive clutch MC11 and then remove the five 5 mounting screw which attach the assist drive gear clutch assembly to the machine 5 Remove the ADU drive clutch assembly from the machine 6 Clean and lubricate the idler gear B p n 462077200 gear A p n 107641350 manual feed idler gear p n 25SA77330 and all the shafts associated with these gears SPECIAL NOTE Solution provided by Steven Reisman KBT Dallas Solution ID TAUS0609388EN Solution Usage 2 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 40 7065 Does the 7065 have the ability to paginate add page numbers to finished copies Solution The 7065 in a copier environment cannot paginate add page numbers to the finished copies Solution ID TAUS0609414EN Solution Usage 2 Description How to select face up output with thick stock selected Solution The face up mode cannot be enabled because thick stock paper is feed from the bypass tray and the inversion takes place to maintain the page order of the output job Solution ID TAUS0609456EN Solution Usage 2 Description Can the print jobs in queue be viewed in the same manner as the jobs on a 7033 7040 LCD Solution This feature is not available on the 7065 A similar feature will be available with a
43. 1 inches Solution CAUSE Memory switch 4 is not set correctly SOLUTION To properly program memory switch 4 perform the following 1 Turn OFF the main power switch 2 Enter the Key Operator mode turn the machine ON while pressing the Help key on the operation panel Note Release the Help key after holding it down for approximately 3 seconds Press 9 Memory Switches Using the up arrow key scroll to 4 Erasure Outside Area of Original Press the Change Contents button so that Erased for APS AMS only is displayed Press PREVIOUS SCREEN Power the machine OFF ON to exit the Key Operator mode RLO Oi 09 Solution ID TAUS0614175EN Solution Usage 0 Description FS108B new pad added to prevent paper from dropping between finisher and main body Solution CAUSE When removing a jammed paper from the reverse paper exit section the user may drop the paper into the gap between the finisher and the main body If this happens the user cannot take out the paper as the finisher and main body positions are fixed SOLUTION To cover the gap between the finisher and main body a pad has been added that attaches to the reinforcing stay of the finisher Install the pad p n 25BA30140 as needed Solution ID TAUS0614195EN Solution Usage 0 Description FS108B copying or printing cannot be resumed after the finisher tray has been emptied Solution CAUSE The actuator for the no paper detection sensor PS15 in the finish
44. 2 and EPROM p n 7065123 24 1 on the main CB at IC23 The latest firmware version is available on the Konica www konicabt com website under filename 7065 24b exe Note The new EPROMs must be installed in conjunction with the following EPROM versions 11 13 0 p n 7065B29 13 0 12 13 0 p n 7065B30 13 0 01 21 0 p n 7065216 21 0 02 20 0 p n 7065217 20 0 03 20 0 p n 7065212 20 0 04 21 0 p n 7065218 21 0 DF 14 0 p n DF312303 14 0 PU 108 Remains at 10 0 FS 106 20 0 p n FS106BA02 20 0 FS 108B 41 0 p n FS108BA02 41 0 Solution ID TAUS0616298EN Solution Usage 1 Description How to recover an original corona current value when altered in the 36 mode Solution Note There are no corona current specifications for this model Utilize the following values for corona current settings These are only recommendations and each machine may require further adjustments 1 Charge 135 2 Transfer 82 3 Separation AC 88 4 Separation DC 93 5 Charging grid voltage 140 6 Bias of development 175 7 Transfer 600dpi 82 8 Separation AC 600dpi 88 9 Separation DC 600dpi 93 Note Charging grid voltage is adjustable with a meter to the value listed on the drum flange Please refer to the 7065 Service Manual Solution ID TAUS0616300EN Solution Usage 1 Description FS108B intermittent F77 25 when folding Solution CAUSE Cracks in blade cams SOLUTION Replace the blade driving cam assembly kit
45. 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition Bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary 1 Machine not going to ready state 2 Not printing to a host name with DHCP 3 Not scanning to E mail 4 On startup abort code 0x0000999a 5 Abort code O0x00f00b00 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 6 Not printing 7 Machine rebooting every few minutes 8 Screen freezing in KM logo 9 Keep losing machine settings when power OFF Bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo 2 Fax unit locking up the copier or not recognized 3 CE 084 error code 4 Ca
46. 7 1 Network Interface KN301 common to IP302 Ethernet 10 100 baseT Token Ring via third party participation Network Protocols IPX SPX TCP IP Apple EtherTalk Web Tools Yes OPTIONS SELECTABLE VIA PRINT DRIVER Multi Print 1 9999 Orientation portrait landscape Rotate Yes Zooming N A Paper Sources Yes Paper Sizes Yes Output Bins Yes Collate sort Yes Group Yes Staple Yes Duplex Yes Booklet Yes Cover Mode Front and Back Cover OHP Interleave Yes Separator Page Yes Watermark driver dependent Reverse via PS only Toner Save Mode Yes Print Resolution 400 600dpi selectable Smoothing Yes Option Selection FS106 face up face down FS108B available 4th Quarter 1999 face up face down folding saddle stitching Solution ID TAUS0609367EN Solution Usage 5 Description Summertime option within the Weekly Timer advances the clock by 5 hours Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 24 7065 Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0609757EN Solution Usage 5 Description How to program the machine to copy on A4 at 1 1 from the bypass tray Solution A4 can only be copied properly from the main body trays When placed in the bypass tray the image will be offset because APS does not detect A4 in the bypass tray Solution ID TAUS0610148EN Solution Usage 5 Description FS108B the f
47. 867EN Solution Usage 0 Description DF312 multi feeding of originals Solution CAUSE Multi feeding of originals has been determined to be caused by the pad material Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html SOLUTION The part number for the pad p n 129H 4580 remains unchanged because the design is the same only the material has been changed The Parts Department inventory has been purged of all Type 2A pads and only Type 1 or Type 3 pads will be shipped Trademark ownership information Solution ID TAUS0639851EN Solution Usage 0 Description FS108B J73 09 at power up Solution CAUSE PS28 folding passage 1 is blocked by a piece of paper SOLUTION Open the front door of the finisher inspect and remove any paper from the folding unit Solution ID TAUS0639853EN Solution Usage 0 Description FS108B J73 09 at power up Solution CAUSE PS28 folding passage 1 is blocked by a piece of paper SOLUTION Open the front door of the finisher inspect and remove any paper from the folding unit Solution ID TAUS0640722EN Solution Usage 0 Description PLEASE WAIT WARMING UP message displayed and will not clear Solution CAUSE Possible defective door interlock switch MS1 SOLUTION Check the continuity of the inter
48. AUSE Loop is not completed within a specific time PS18 no feed sensor is not being actuated SOLUTION Replace the PS18 assembly p n 540085510 which is associated to p n 25SA40520 sensor mounting arm for PS18 Note Refer to parts catalog page 50 and 51 items 19 29 30 and 31 Solution ID TAUS0611835EN Solution Usage 4 Description Adjustments for 600dpi mode are enlarged from front to rear Solution Upgrade to the latest version EPROM s available on our TechWeb Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 32 7065 Solution ID TAUS0613033EN Solution Usage 4 Description How to disable a paper tray as a temporary measure Solution To disable a paper tray as a temporary measure troubleshooting parts required etc perform the following 1 Turn the machine OFF 2 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 3 Select 1 Software Switch Setting 4 Use the arrows on the LCD to select the desired setting 13 0 to a 1 to disable Tray 1 13 1 to a 1 to disable Tray 2 13 2 to a 1 to disable Tray 3 13 3 to a 1 to disable Tray 4 13 4 to a 1 to disable Tray 5 13 5 to a 1 to disable ADU Note The default setting for all bits of dipswitch 13 is zero 0 Solution ID TAUS0613382EN Solution Usage 4 Description F28 code after installing the new charging control plate contained in the 7055 7065 maintenance kit PCUA 950642 Solution CAUSE The cha
49. AUSE This is normal operation The rotation feature does not function when mixed original mode is selected The user reference guide is incorrect SOLUTION Load 8 5x11R paper Solution ID TAUS0611877EN Solution Usage 11 Description When using Booklet mode second side image is shifted front to rear approximately 1 5 inches only with 8 5x11 paper Solution CAUSE Image shift is not selected SOLUTION Select Image shift after selecting the Booklet mode Note Start at 10mm shift and adjust as necessary to achieve best results Solution ID TAUS0613470EN Solution Usage 11 Description No paper feed from the lower trays The main drive shaft for the lower paper feed unit is broken Solution CAUSE Stress from driving the LCT paper feed mechanism SOLUTION The diameter of the main drive shaft 2 was increased in size To accommodate this main drive pulley 1 the developer drive shaft holders 2 bearings and the frame cutouts where the bearings are inserted were also modified In addition to prevent wearing of main drive pulley 1 pin A has been repositioned and e ring has been added To update feed assembly order LCT drive gear p n 55FA77190 and kit p n SE95 3541 Note These parts are not interchangeable Because of these changes the new parts cannot be installed on the old LCT frame as well a the old parts cannot be installed on the new LCT frame Since these parts are not interchangeable and cannot be mixed Solution ID TAU
50. Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0610554EN Solution Usage 7 Description FS106 how to program the sub tray as the default exit tray Solution To program the sub tray on the finisher as the default tray perform the following 1 Access the Mode Changing Menu Select mode a Turn the main switch ON and then wait for the Ready to Copy message b Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed c Enter the password 9272 and press the Start Print button Note This is a fixed password and cannot be changed 2 Press the desired number key of the item to be set 3 25 mode select 1 Software SW settings select 14 1 make a 1 3 To return to the Mode Changing Menu Screen hold down the P button until Mode Changing Menu Screen reappears Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 18 7065 4 When adjustment has been completed press the 1 Basic Screen button to return to the Basic Copy Screen 5 Power the machine OFF ON Solution ID TAUS0610576EN Solution Usage 7 Description How to enable J code jam display Solution To enable J
51. B Toner Control Sensor Board can also cause light copies Verify that the sensor is clean before performing the above adjustments Solution ID TAUS0611697EN Solution Usage 40 Description After pressing RE for reduction and enlargement the display shows European size paper instead of PRESET1 through PRESET6 Solution The latest version EPROM s identified on Konica s website resolve this issue Please review the files listed in the EPROM section of our TechWeb for specific file versions Solution ID TAUSO0609390EN Solution Usage 37 Description Initial setting selections are reset when auto reset key is pressed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0609061EN Solution Usage 34 Description How to program 8 5x11 default paper selection for small originals Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0610476EN Solution Usage 32 Description Tandem printer tandem copier what EPROMs are required for tandem print and tandem copy simultaneously Solution The latest version EPROM files available from Konica s website support tandem print and copy modes simultaneously Please review the 7065 files for latest versions Notes 1 7065 EPROMs are available from Konica s website and through the Parts Distribution Center 2 The Tandem Copy K
52. CM session and have PLEASE ENTER PASSWORD message indicated on the touchscreen Solution Hold down the P key while simultaneously pressing the CLEAR QTY key Solution ID TAUS0611885EN Solution Usage 1 Description Side two is offset from side one in the lead to trail direction when printing Unable to compensate using 36 mode restart timing Solution CAUSE The print job being sent to the 7065 is at 600dpi and 36 mode printer restart timing adjustments are being performed for 400dpi SOLUTION Perform 36 restart timing for 600dpi to correct the offset between side one and side two Perform 400dpi adjustments to correct the offset between side one and side two for 400dpi print jobs To enter the restart timing adjustment perform the following 1 Turn the machine OFF 2 Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys 3 Select 2 Image Adjustment Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 56 7065 4 Select 3 Timing Adjustment 5 Select 1 Restart Timing Adjustment 6 Select between 400dpi and 600di and then perform Restart Timing Adjustment 7 Press PREVIOUS SCREEN 8 Turn the copier OFF then ON to exit the 36 mode Note Offset can vary up to 4mm between side one and side two Solution ID TAUS0611886EN Solution Usage 1 Description Copies made from originals placed on the platen glass RADF in the up position have equally spaced white lines in the blac
53. D 3 Remove PS6 paper exit 1 and inspect the actuator for any burrs or cuts Replace PS6 assembly p n 12QR 4073 as necessary Solution ID TAUS0616347EN Solution Usage 0 Description Is the 7065 compatible with Unify Solution Unify is not compatible with the 7065 Trademark ownership information Solution ID TAUS0617401EN Solution Usage 0 Description E70 at cycle start Solution CAUSE Incompatible main body finisher combination SOLUTION The FS108 is not compatible with the model 7065 Only the FS106 and the FS108B are compatible with the model 7065 Solution ID TAUS0617594EN Solution Usage 0 Description PU108 set for 2 3 or 4 punch holes Solution CAUSE The software dipswitches are not set correctly SOLUTION To correct the dipswitch settings perform the following 1 Power OFF main body 2 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 3 The Memory Setting Mode Menu will be displayed 4 Select 1 Software SW Setting 5 Touch the first down arrow 7 times until switch 7 is displayed 6 Touch the second up arrow 4 time until bit 4 is displayed Set to ON 1 7 Touch the second up arrow 5 time until bit 5 is displayed Set to OFF 0 Notes a PU108 for 2 holes 7 4 is a 0 7 5 is O Default for Japan b PU108 for 3 holes 7 4 is a 1 7 5 is a 0 Default for USA Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 82 7065 c PU108 for 4
54. EN Solution Usage 7 Description FS106 parts availability for staplers Solution Konica does not supply any individual stapler parts Contact Swingline at 1 800 222 6462 to order parts Trademark ownership information Solution ID TAUS0618677EN Solution Usage 7 Description J33 4 occurs during copy mode Solution CAUSE The paper exit conveyance spring in the reverse paper exit unit was missing SOLUTION Install the paper exit conveyance spring p n 55TA43591 Solution ID TAUS0608915EN Solution Usage 6 Description What IP controllers are compatible with the 7065 Solution The 7065 is compatible with the IP303 PCUA 950667 and the IP304 PCUA 950580 Solution ID TAUS0609602EN Solution Usage 6 Description UNDEFINED SCREEN CODE 1911H is displayed Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0609804EN Solution Usage 6 Description How to program auto reset Solution To program auto reset perform the following Access the Key Operator Mode by pressing and holding the Help key while powering the copier ON Select 9 Memory SW Select Change Setting Contents Use the arrows to change the contents OFF 30 60 90 120 150 180 210 240 270 300 seconds Power the copier OFF ON to exit the Key Operator Mode ahWN Solution ID TAUS0610064EN Solution Usage 6 Description FS108B in Staple Fold mode the staple mode is disabled Solution
55. ION Clean the fuser entrance guide plate SPECIAL NOTE Solution provided by Dan Smith KBT Atlanta Solution ID TAUS0618667EN Solution Usage 1 Description ENTER 4 DIGIT PASSCODE AND PRESS OK is displayed when attempting to access the 25 36 or 47 modes directly after powering the copier OFF and then powering the copier ON while pressing the 25 36 or 47 keys Solution CAUSE The passcode protection for the diagnostic modes has been enabled SOLUTION Enter the passcode 9272 to access the 25 36 or 47 modes Note To disable this feature set software dipswitch 2 6 to 0 in the 25 mode Solution ID TAUS0619195EN Solution Usage 1 Description Drum Carriage part number Solution The Drum Carriage p n 55TA 9904 is not shown in 7065 Parts Catalog Solution ID TAUS0619354EN Solution Usage 1 Description PU108 unable to perform the staple and punch functions within the same job Solution CAUSE The punch unit destination setting is programmed for four 4 holes Europe default resulting in a logic conflict SOLUTION To properly program the PU108 destination perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 4 and 7 keys Touch 1 Software switch setting on the touchscreen Select software switch 7 using the left up down arrow Select the bit number of the switch using the middle up down arrow Select OFF 0 or ON 1 to program the desired setting U
56. KN301 using the card s web utilities advanced features Solution ID TAUS0609644EN Solution Usage 2 Description All copies and internal test prints are printed with double image Solution CAUSE Loose connection between the write unit and the image processing board or failed write unit Click here to see a hyperlink with an example of the double image printing SOLUTION Reseat all connections between the write unit and the image processing board If the problem is still present replace the write unit p n 55TA 6500 Solution ID TAUSO609696EN Solution Usage 2 Description DF312 J63 7 at the start of original feed Solution CAUSE A dust build up on PS309 original reversal sensor is causing the sensor to be ON at the start of a cycle SOLUTION Remove and clean PS309 The sensor is accessed by opening the RADF unlatching and lowering the pressure plate assembly removing plate p n 120A10040 located under the left edge of pressure plate assembly After cleaning the PS check DF312 operation If there is no change in operation replace PS309 p n 120A85520 Solution ID TAUS0609874EN Solution Usage 2 Description FS108B specifications and information Solution See Info Source Bulletin 128 99 for information and specifications of the FS108B Solution ID TAUS0609967EN Solution Usage 2 Description Does the Video Interface come with the machine Solution The Video Interface is integrated with the image processing
57. N Solution Usage 3 Description FS106 intermittent jam position 13 only when stapling 8 5x11 size paper Solution CAUSE The paper exit opening solenoid SD4 needs adjustment SOLUTION Adjust the solenoid throw to 6 0 5 mm as described below When paper exit solenoid is ON 47 multimode output code 075 press P 31 P Print check that the gap between the end of the solenoid plunger and the bracket stopper is 6 0 5 mm Notes 1 This adjustment procedure is similar to the procedures used to adjust the FS103 If solenoid throw is not adjusted first the other adjustments will not resolve the problem 2 The final measurement SD4 energized a clearance of 1 5 plus minus 0 5 mm between the paper exit guide upper p n 122H47010 and paper exit sponge roller p n 122H48251 3 Additional paper exit guide movement can be achieved by loosening the screws that mount the rotary stopper p n 12QR47120 and solenoid lever p n 12QR47111 4 Additional details can be found in FS103 Technical Bulletin 3A Solution ID TAUS0610673EN Solution Usage 3 Description How to use sheet insertion with booklet mode Solution Sheet cover insertion is not available with booklet mode Refer to page 9 12 of the Operator s Guide for incompatible applications Solution ID TAUS0610687EN Solution Usage 3 Description FS106 incorrect stapling of sets during a long copy job Solution Upgrade to the latest version EPROM s available on our TechW
58. OFF Access the 47 mode power the copier ON while pressing the 4 and 7 keys Enter output code 24 Press the START PRINT key the assist drive clutch should energize Reseat or replace the assist drive clutch p n 55FA82211 as necessary Power copier OFF ON to exit the 47 mode OJAN Solution ID TAUS0621043EN Solution Usage 2 Description FS108B J73 09 at power up Solution CAUSE There is a piece of paper jammed under the lower folding rollers actuating PS28 folding passage PS 1 SOLUTION Remove the jammed paper and ensure that the finisher operates normally Solution ID TAUS0621394EN Solution Usage 2 Description FS108B J72 29 as the paper exits the finisher However with the PU108 removed the problem is not experienced Solution CAUSE The PU108 CB has failed Note The exit rollers may be turning in the reverse direction SOLUTION Reseat all connectors on the PU108 CB Replace the PU108 main CB p n 13NK 9010 as necessary Solution ID TAUS0623178EN Solution Usage 2 Description Intermittent J94 0 when making 1 2 or 2 2 copies only Solution CAUSE Worn or damaged ADU idler gears SOLUTION To inspect the ADU idler gears perform the following 1 Power the copier OFF 2 Remove the ADU from the machine 3 Remove the drive cover plate upper p n 25SA50600 and drive cover plate p n 25SA50190 to obtain access to the ADU idler gears 4 Thoroughly inspect the teeth on both of the ADU
59. OLUTION To check the charging corona unit perform the following 1 Power the copier OFF 2 Remove the charging corona unit and check for proper positioning of the corona wire and charging control plate grid 3 Replace the charge wire p n 55FA25012 or charging control plate grid p n 25SA25081 as necessary Solution ID TAUS0619522EN Solution Usage 1 Description Number of reserve jobs which can be programmed while the output job is printing Solution The machine has a total job setting capacity of 2 output job and reserve job Therefore while the output job is printing you can store 1 job into reserve Solution ID TAUS0620076EN Solution Usage 1 Description The fixing heater lamp fails to turn ON when a main body jam that was not cleared for more than 54 minutes but less than 109 minutes is finally cleared Solution CAUSE Firmware bug SOLUTION Install EPROM version 24 6 file name 7065 24g exe which is available through the Parts Distribution Center or can be download via Konica NSSG Web Support select Download EPROMs link and then select EPROMS for high volume copiers Note EPROM version 24 6 also contains the IP lockup prevention programming of previous releases Main CB IC22 p n 7065122 24 6 IC23 p n 7065123 24 6 Operation panel ROM1 IC16 p n 7065216 21 0 ROM2 IC 17 p n 7065217 20 0 ROMS IC 12 p n 7065212 20 0 ROM4 IC 18 p n 7065218 21 0 Serer a Image processing board IC29 p n 7065B29 13 2
60. Power the copier OFF Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 15 press P 01 P I O check mode IN ON OUT will be displayed in the dark blue band at the top of the touchscreen 7 Press the START PRINT key I O check mode IN OUT FIN will be displayed in the dark blue band at the top of the touchscreen 8 Power the copier OFF ON to exit the 47 mode Note The counters which track service codes error codes copy quantity for each mode used and the ADF paper feeding quantity will also be cleared Some individual counters may retain their original count or may retain a minimal count value after the reset procedure has been completed Oak WN Solution ID TAUS0613817EN Solution Usage 5 Description How to disable the key counter from incrementing during print jobs Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON Press 1 Software Switch Setting on the touchscreen Use the up down arrows to increment to software switch 18 4 Press the ON button to change the data to a 1 Press the previous screen button on the touchscreen to return to the memory setting mode Power the machine OFF ON to exit the 25 mode Oo WD Solution ID TAUS0614286EN Solution Usage 5 Description F52 12 at power up Solution CAUSE A piece of paper possibly
61. S0617610EN Solution Usage 11 Description F34 1 shortly after warm up Solution CAUSE The L2 and L3 rear fixing lamp terminal positions have been switched causing the triac on the DCPS to fail SOLUTION To check the L2 and L3 rear fixing lamp terminals for proper installation perform the following 1 Power the copier OFF 2 Remove the fixing unit from the copier 3 Remove the lamp cover p n 55FA53070 from the rear of the fixing unit 4 Visually inspect the rear fixing lamp terminal positions The proper lamp terminal for L3 the longer 1100 watt lamp which is located on the exit side of the fixing unit is p n 55FA 5470 This lamp terminal is 60mm in length The proper lamp terminal for L2 the shorter 300 watt lamp which is located on the entrance side of the fixing unit is p n 55FA 5480 This lamp terminal is 50mm long 5 Ensure the fixing lamp terminals are positioned properly The shorter 50mm lamp terminal connects to the shorter fixing lamp The longer 60mm lamp terminal connects to the longer fixing lamp 6 Reinstall the lamp cover and insert the fixing unit into the copier 7 Access the 47 mode power the copier ON while pressing the 4 and 7 keys No fixing lamps should be lit while in the 47 mode If any of the fixing lamps are lit the DCPS has been damaged due to the improper positioning of the rear fixing lamp terminals Replace the DCPS p n 55FA84512 as necessary Note Removal of the rear lamp terminals fro
62. SE Initial settings are set to normal APS only SOLUTION To program the mixed original feature perform the following 1 Select the SPECIAL ORIGINAL button 2 Touch MIXED ORIGINAL 3 Touch OK to complete the setting and to return to the basic screen 4 Select APS mode to copy each original size to a matching copy size in 1 1 mode or select AMS touch COPY SIZE Touch the tray key to select the desired copy size and touch OK 5 Load originals FACE UP in the document feeder 6 Press START PRINT Solution ID TAUS0613938EN Solution Usage 6 Description How to program 8 5x11 default paper size for small originals Solution To set the platen to default to 8 5x11 perform the following 1 Enter the 25 mode power the machine ON while pressing down on the 2 and 5 keys 2 Press the 1 button on the touch screen for Software Switch Setting 3 Use the up down arrows to increment to software switch 16 2 4 Press the ON button to change the data to a 1 5 Use the up down button to increment to software switch 16 3 6 Press the OFF button to change the data to a 0 7 Use the up down arrows to increment to software switch 16 4 8 Press the ON button to change the data to a 1 9 Press the previous screen button on the touchscreen to return to the memory setting mode 10 Turn the copier OFF ON to exit the 25 mode Solution ID TAUS0614306EN Solution Usage 6 Description PU108 information and FAQs Solution Availabili
63. Solution CAUSE The connectors are not properly seated on the PUCB punch unit control board SOLUTION Reseat all connectors on the PUCB Solution ID TAUS0624506EN Solution Usage 1 Description Abnormal noise during paper feeding and J17 05 J17 06 jams occur frequently when paper is fed from Tray 3 and Tray 4 Solution CAUSE Noise occurs because there is not enough grease on the clutch shaft Also increased friction in the clutch causes a paper feed timing error that results in a paper jam indication SOLUTION See 7150 7055 7060 FORCE 60 7065 FORCE 65 Technical Bulletin 49 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625863EN Solution Usage 1 Description E46 12 only when copying in the 2 2 mode Solution CAUSE One or both of the RADF feed clutches are dirty or have failed SOLUTION The RADF feed clutches are not designed for disassembly and cleaning It is recommended to replace both clutches CL301 p n 120A82010 and CL302 p n 120A82020 Solution ID TAUS0626014EN Solution Usage 1 Description PRESS START TO RESTART message is displayed after pressing the START key Solution CAUSE Poorly seated or failed finisher main wiring interface harness between
64. THIS DOCUMENT Copyright 2007 Konica Minolta Business Solutions U S A Inc 7065 Solution ID TAUS0609423EN Solution Usage 65 Description Latest EPROM level 7065 Solution Latest EPROM level and Internal Link for Faxing Printing current 7065 EPROM information RUN V text Wordpad exe v text newrom 7065 txt 7065 level 24 6 firmware enhancement list in Adobe Acrobat format 7065 level 24 5 firmware enhancement list in Adobe Acrobat format 7065 level 24 4 firmware enhancement list in Adobe Acrobat format 7065 level 24 1 firmware enhancement list in Adobe Acrobat format FS108 FS108B level 41 0 firmware enhancement list in Adobe Acrobat format 7065 level 23 firmware enhancement list in Adobe Acrobat format FS106 level 20 1 firmware enhancement list in Adobe Acrobat format FS106 level 20 firmware enhancement list in Adobe Acrobat format Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html See DF312 Technical Bulletin 1 for information on DF312 EPROMs Solution ID TAUS0609849EN Solution Usage 249 Description F36 2 during initial warm up Solution CAUSE Some early production main CBs are susceptible to experiencing this failure code during warm up after being in low power mode SOLUTION The 7065 ma
65. To exit the Test Pattern Output Mode press PREVIOUS SCREEN on the touch screen 6 Power the machine OFF ON to return to normal operation Solution ID TAUS0614497EN Solution Usage 17 Description J17 5 intermittently from Tray 3 The paper feed timing is inconsistent Solution CAUSE The LCT conveyance clutch CL3 located on the LCT 1000 Tray Paper Feed Conveyance Section is dirty or has failed SOLUTION Remove the LCT 1000 Tray Paper Feed Conveyance Section from the machine Thoroughly clean and inspect the LCT conveyance clutch Replace the LCT conveyance clutch p n 55FA82330 as necessary Note Thoroughly clean and inspect all bushings bearings gears and drive shafts associated with any clutch prior to its replacement Drive system binds can cause clutch slippage and produce symptoms simulating clutch failure which may actually be resolved with installation of a new clutch However in such cases the symptom has been addressed rather than the underling cause of the clutch slippage Solution ID TAUS0609134EN Solution Usage 16 Description Paper specifications 7065 Solution The 7065 can support up to 65lb cover through the Manual Bypass It can be configured with multiple paper sizes to support diverse workgroup applications or it can be configured with 7 100 sheets of standard 8 5x11 paper Specifications for each paper source is as follows Tray 1 Capacity 500 sheets Size 5 5x8 5 to 11x17 Weight 16 to 24lb A
66. Touch HORIZONTAL on the touchscreen Using the numeric keypad on the touchscreen enter a horizontal magnification of 64 11 Touch OK on the touchscreen 12 Press the START PRINT key Note The vertical and horizontal magnification ratios which were programmed in steps 9 and 10 can be varied depending upon the application and originals being used O0 N D e O N Solution ID TAUS0614394EN Solution Usage 1 Description How to program auto shut off low power mode s Solution To program the auto shut off low power mode s perform the following 1 Access the Key Operator Mode power the machine ON while holding down the HELP key If ECM is enabled enter a valid password Touch the down arrow located on the lower left corner of the touchscreen Touch 11 Auto Low Power Auto Shut Off on the touchscreen Select the desired time settings for each mode 5 240 minutes for Auto Low Power 30 240 minutes for Auto Shut Off At the bottom of the programming screen touch Next setting and select ON or OFF for Auto Shut Off Auto Low Power cannot be disabled Power the copier OFF ON to exit the Key Operator Mode NOOBRWND Solution ID TAUS0614414EN Solution Usage 1 Description When duplexing the printed pages are not printing in the correct order Pages one and two will print correctly on the first sheet but on the second sheet page three will print with the back side blank The third sheet will have pag
67. Tray 1 500 sheets Tray 2 500 sheets Tray 3 1 000 sheets Tray 4 1 500 sheets Optional LCT 3 500 sheets Multi sheet bypass tray 100 sheets Tray 1 user adjustable Tray 2 3 4 5 service adjustable Automatic Modes Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 23 7065 Automatic Paper Size Selection Automatic Magnification Selection Automatic Tray Switching Automatic Exposure Selection DIMENSIONS WEIGHTS AND YIELDS Total Finishing Capacity FS106 2 100 sheet stackable Top Tray Capacity 200 sheets Lower Tray Capacity 2 000 sheets Staple Capacity 50 sheets Staple Positions Single Upper Left Right Lower Left Right Double Top Bottom Left Right DOCUMENT FINISHER SPECIFICATIONS System Footprint 29 8 w x 28 0 d x 44 9 h Document Feeder Dimensions 24 0 w x 20 4 d x 5 9 h Finisher Dimensions 18 1 w x 38 6 d x 24 3 h Sys Weight incl RADF amp Finisher 603 Ibs Drum Life Developer Life 300 000 150 00 Toner Yield 33 000 IP303 GENERAL SPECIFICATIONS Model IP303 Type External CPU MHz Intel 333MHz Standard Memory 32MB DIMM Maximum Memory 512MB Hard Disk 2 0 GB Operating System Konica s NOA VxWorksr Standard PDL PCL 5e Optional PDL PS2 PS upgrade kit common with IP302 Auto PDL Switch Yes 600 dpi Print Speed 55 ppm Operating Systems Windows 95 98 NT4x Apple Macintosh PS Macintosh
68. Turn the copier OFF then ON to exit the 25 mode a Solution ID TAUS0613280EN Solution Usage 0 Description DF312 when using a small non standard size original in the RADF Please load 8 5x5 5 paper message is displayed Solution CAUSE RADF APS was turned ON SOLUTION To turn RADF APS OFF perform the following 1 Access the Key Operator mode turn the machine ON while pressing the HELP key Press 13 Memory Switch Press the down arrow and select 11 RADF APS Press Change Setting Contents to turn OFF this feature Press PREVIOUS SCREEN Power the machine OFF ON to exit the Key Operator Mode Oo WN Solution ID TAUS0613351EN Solution Usage 0 Description FS108B J72 22 or J72 23 when heavy stock is exiting to the sub tray Solution CAUSE Insufficient pressure on the sub tray entrance rollers p n 12AR45180 SOLUTION Install conveyance pressure spring p n 129U46270 This is a modified part designed to apply more pressure to the sub tray entrance rollers for improved paper conveyance Solution ID TAUS0613660EN Solution Usage 0 Description DF312 PLEASE CLOSE RADF message is displayed Closing the RADF will not clear the message Solution CAUSE PS301 RADF open close sensor or the DFCB is defective SOLUTION To verify the proper operation of PS301 perform the following 1 Remove the front cover of the DF312 and check for any physical damage to PS301 or its actuator 2 Access the 47
69. adstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0610999EN Solution Usage 23 Description F51 6 polygon mirror motor M5 noisy at power up Solution CAUSE Failure of M5 bearing due to possible contamination SOLUTION Replace the write unit p n 55TA 6500 CAUTION Do not remove the polygon motor cover The 7065 polygon motor rotates on an air bearing Removal of this cover may allow foreign matter to enter eventually causing the bearing to fail and resulting in noise or a failure code Solution ID TAUS0609459EN Solution Usage 22 Description FS108B finisher not recognized by the main body Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0602321EN Solution Usage 20 Description FS106 staple position is moving to the edge of the paper At times the staple is half way off of the paper Solution CAUSE The two paper exit belts p n 12QR77540 and the belt detect gear p n 12QR77210 are not positioned properly so that when the stapled set is exited the belt fingers are driven to a position that does not allow the copy to be in the correct stapling position SOLUTION Adjust the belt position by disengaging driving pulley F p n 12QR76660 from the black belt detect gear and rotate drive pulley F so that the fingers on the exit belts are pointed at the bottom of the conveyance unit between the 2 staplers P
70. and 5 Keys Touch 1 Software switch setting on the touchscreen Select software dipswitch 18 4 using the arrow keys Set the switch to ON 1 Power the copier OFF ON to exit the 25 mode ORON Solution ID TAUS0615370EN Solution Usage 1 Description How to remove the front and rear voids Solution To program the Erasure outside of original and RADF frame erasure of original perform the following 1 Access the key operator mode power the machine ON while holding down the HELP key 2 Ifthe ECM is enabled enter a valid password If ECM is OFF proceed to Step 3 3 On the touch screen press the down ARROW to display additional menu items 4 Select No 4 Erasure outside area of original 5 Select the Area Outside of Original Erased Erased for APS AMS only 6 At the bottom of the programming screen press NEXT SETTING 7 Select No 5 RADF frame erasure selection 8 Select None 2mmFrame 3mm Frame 5mm Frame 9 Power the machine OFF ON to exit the Key Operator Mode Note This information is found on page 10 49 of the 7065 User s Reference Guide Solution ID TAUS0615549EN Solution Usage 1 Description F36 2 at power up The 25 36 and 47 modes can not be accessed Solution CAUSE A failed operation unit SOLUTION Replace the operation unit p n 55TE 7001 If a fuser failure code remains after the operations unit is replaced perform the following 1 Power the copier OFF Access the 25 mode power th
71. and duplexing Solution CAUSE Restart timing is out of adjustment SOLUTION Perform the restart timing adjustment for the LCT Tray 5 in 36 mode Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 93
72. aper in between the plates of the duplex to actuate sensor PS155 ADU paper exit 2 page 3 1 of the electrical parts layout drawing in the service manual Check for a LOW to HI state change on the display when ADU is closed into the machine 4 Replace the defective sensor p n 540085510 and or the actuator p n 540041112 as needed Solution ID TAUS0627474EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 87 7065 In the memory switches what does 1 SHOT indication time mean Solution This switch setting determines the time duration 3 or 5 seconds for messages which are displayed for short periods and indicate special circumstances such as GROUP BUTTON CANNOT BE USED IN THIS MODE or NUMBER OF ORIGINALS SHOULD BE MAX IN STAPLE MODE Solution ID TAUS0627775EN Solution Usage 0 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies Solution ID TAUS0638
73. ble dual prohibition allowing access to the reserve function 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0610512EN Solution Usage 1 Description What is the PCUA number for the 7065 PM kit Solution The PM kit is available as PCUA 950642 Notes 1 The 7065 dust proof filter p n 55TA 6940 is not included in the kit and must be ordered separately 2 Asingle collection roller assembly p n 55WA 2040 is now available for use with this model It is not included in the kit and must be ordered separately 3 See Info Source Bulletin 64 00 for information on changes in the PCUA number for the 7065 PM Kit Solution ID TAUS0610577EN Solution Usage 1 Description Where is the serial number located on the 7065 Solution The serial number is located on a white bar coded label on the main frame behind the front door Solution ID TAUS0610663EN Solution Usage 1 Description Blank copies and prints however test patterns print properly Solution CAUSE The E RDH has failed SOLUTION Reseat all connectors located on the E RDH Replace the E RDH p n 55FA 9620 as necessary Solution ID TAUS0610697EN Solution Usage 1 Description FS106 E77 1 at power up Solution CAUSE The screws that hold the M2 Motor mounting plate p n 12QR46280 to the Slide stay A assembly p n 12QR 3620 are loose This is allowing the roller shift motor M2 to separate from slide gear A p n 12QR77080 which is preventing the
74. ca lab equipment 2 In addition Rick Kubal Konica Business Technologies Inc Minneapolis has identified that the black idler rollers p n 55TA40160 are binding against the roller cutouts in paper feed guide plate A p n 55FA40632 Reform the cutouts in the guide plate to ensure the idler rollers spin freely 3 Inspect the front door for warping of the vertical conveyance guide Adjust the guide by flexing it slightly downward back into position so the paper enters the second paper feed area smoothly Solution ID TAUS0610693EN Solution Usage 27 Description NO TABLE DATA after upgrading EPROMs Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0616563EN Solution Usage 27 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 Toner hopper positioning latch which interfaces with the positioning catch p n 55TA32130 is breaking off the toner hopper Solution CAUSE Operators are not properly aligning the toner hopper positioning latch with the positioning catch prior to pushing the toner hopper into position SOLUTION Install the toner hopper latch repair kit p n U181 2010 onto the toner hopper Refer to Technical Bulletin 48 for further details and installation instructions Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat re
75. ceived without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUSO609659EN Solution Usage 195 Description DF312 intermittent double feeding Solution PROBABLE CAUSES 1 Multi feeding of originals has been determined to be caused by the pad material Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html The part number for the pad p n 129H 4580 remains unchanged because the design is the same only the material has been changed The Parts Department inventory has been purged of all Type 2A pads and only Type 1 or Type 3 pads will be shipped 2 Worn separator DFP pad Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 A new style separator pad p n 129H 4580 and fanning spring p n129H45220 are available to prevent double feeding These parts must be installed as a set The serial number cut ins when the new parts were added to the machines during production are as follows 7055 55WE04211 7065 55TE07923 Note 1 The fanning spring tension has been decreased The original fanning spring was 25 5mm in le
76. change of state is evident check the wiring harness from PS6 to the FNS CB There should be continuity from CN126 2 at PS6 to CN1 A27 on the FNS CB Repair or replace the wiring harness p n 129U90012 as necessary Solution ID TAUS0616927EN Solution Usage 3 Description ENTER ECM PASSWORD message immediately after completing a copy Solution CAUSE Undefined dipswitch 19 1 or 19 2 is set to 1 resulting in immediate ECM password request at end of job SOLUTION To program dipswitch 19 1 and 19 2 to 0 in the 25 mode perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Touch the left down arrow to increment to software switch 19 0 Touch the middle up arrow to select bit 1 Touch OFF on the touchscreen to change the data to 0 Touch the middle up arrow to select bit 2 Touch OFF on the touchscreen to change the data to 0 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0616955EN Solution Usage 3 Description FS106 E70 0 occurs at power up Solution CAUSE CN114 was not connected at the MCB SOLUTION Connect CN114 at the MCB Solution ID TAUS0618357EN Solution Usage 3 Description FS108B all non staple jobs go to the sub tray Solution CAUSE In 25 mode address 2 1 is set to 1 instead of 0 Note Address 2 1 is used for the FS106 SOLUTION Ensure that add
77. chine ON Select option 6 Finisher Adjust Select option 1 Stapling and Folding stopper adjust Press Next Adjustment until proper paper size is displayed Change the value of the adjustment and press Copy Screen Run a test copy to verify adjustment Press P amp C keys to return to adjustment screen Repeat adjustment as necessary for each paper size required Power machine OFF ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 16 7065 Solution ID TAUS0611653EN Solution Usage 8 Description E47 5 at power up Solution CAUSE CN421 LDB1 or CN422 LDB2 located on the image processing board is not properly seated SOLUTION To check CN421 or CN422 perform the following 1 Power the copier OFF 2 Reseat CN421 or CN422 on the image processing board 3 Power the copier ON Solution ID TAUS0611884EN Solution Usage 8 Description How to clear fuser abnormality codes F34 F35 F36 and F37 Solution To reset a fuser abnormality code perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Touch the left up arrow which is displayed on the touchscreen 2 times The number displayed above the up arrow will change to 03 Select the bit number of the switch 1 F34 latch 2 F35 latch 3 F36 latch 4 F37 latch using the right up arrow T
78. copier OFF ON to exit the Key Operator Mode Solution ID TAUS0611836EN Solution Usage 3 Description J96 0 only when using the reserve feature with an IP303 connected and powered ON Solution Upgrade to the latest version firmware Solution ID TAUS0613044EN Solution Usage 3 Description FS106 J72 16 while copying Solution CAUSE The finisher entrance guide plate guide plate B has dislodged from its mounting pins and is contacting conveyance roller B SOLUTION Reposition guide plate B p n 129R45040 into it s mounting pins Confirm that the guide plate does not contact conveyance roller B p n 129R45120 when closed There should also be a hinge spring C p n 12QR45360 inserted at each mounting pin These springs allow the guide plate to swing back into position after a jam has been removed Note Refer to page 8 and 9 of the FS106 parts catalog 9 99 Solution ID TAUS0613061EN Solution Usage 3 Description How to program the paper tray when book copy is selected Solution To program the tray selection preference when APS is canceled perform the following 1 Access the 25 mode power ON while holding the 2 amp 5 keys 2 Select item 1 Software Switch Setting 3 Scroll to DIPSW 8 4 8 5 8 6 and program for desired tray identified below 8 6 8 5 8 4 MODE 0 0 0 No preference 0 O0 141 Tray 1 0 1 0 Tray 2 O 1 1 Tray 3 1 0 O0 Tray 4 1 0 1 Tray 5 Copyright 2007 Konica Minolta Business Solutions U S A Inc Sept
79. ction roller the scraper has been lengthened Replace the toner collection roller assembly p n 55TA 2040 with the new style p n 55WA 2040 Solution ID TAUS0611047EN Solution Usage 4 Description FS108B how to fold single sided copies without stapling or using booklet mode Solution If the image is to be printed on the inside of the fold perform the following 1 Place the single side original s in the DF312 face down select the 8 5x11R tray and select 2 2 2 Select OUTPUT button press Folding then OK 3 Select the APPLICATION button deselect Booklet button and press OK 4 Select quantities needed 1 9999 5 Press START Note Because this is considered a two sided copy the total counter will increment twice If the image is to be printed on the outside of the fold perform the following Place the single sided original s in the DF312 face up select the 8 5 x 11R tray and select 1 1 Select OUTPUT button press Folding then OK Select the APPLICATION button deselect Booklet button and press OK Select quantities needed 1 9999 Press START OF ON Solution ID TAUS0611075EN Solution Usage 4 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 31 7065 Description Black copies with partial image after doing PM Solution CAUSE The charge corona grid is improperly installed or the ends of the springs that hold the grid are stretched toward the drum SOLUTION Ensure that
80. d the rocking shaft p n 25SA20531 may be bent the shaft can be straightened or replaced it should have 1MM of clearance between the claws and the TCB 2 Insufficient DC separation current data Confirm DC separation data in the 36 mode item 1 High Voltage Auto Adjustment 5 DC Separation Adjustment This data value should be above 100 when you are experiencing separation jams Before changing the data document original data in safe place for reference Then set to 100 105 110 or 115 until best results are achieved 3 Check the resistance of the drum grounding from the coupling to the frame ground The value should be 1 ohm not 7 8 ohms Check for excessive amounts of grease from the drum shaft holder front and rear p n 25SA75010 Clean the excess grease from this area and again measure for resistance If the value is still up to 3 ohms A new ground strap to the front bearing may be needed use p n 25SA15280 it may need to be straightened for this uses Note This earth spring is a ground for the cleaning blade and the toner hold plate It conducts via the shaft PS material p n 25SA20460 this a conductive plastic material 4 The second paper feed front mylar is incorrectly positioned on the top plate instead of the lower plate Reposition the mylar on the lower plate Solution ID TAUS0610912EN Solution Usage 9 Description How to reset ECM count of individual ECM password numbers or reset the count for all ECM password numbers
81. d from Technical Support for process initialization after NOVRAM replacement Solution ID TAUS0621571EN Solution Usage 4 Description F57 1 at power up Solution CAUSE Incompatible EPROM levels between the main CB image processing board and the operation board SOLUTION Install the correct compatible EPROMs Latest EPROM level and Internal Link for Faxing Printing current 7065 EPROM information RUN V text Wordpad exe v text newrom 7065 txt Solution ID TAUS0600385EN Solution Usage 3 Description Site requirements 7065 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 34 7065 Solution Site Requirements 20 and 30 Ampere Machines See also Konica Minolta Site Requirements Forms FO 9 and FO 10 which provide the site requirements to which customers must conform before having any Konica Minolta 20 or 30 ampere models installed Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0609267EN Solution Usage 3 Description How to rotate the second side image for 8 5x14 and 11x17 paper sizes requiring image placement in 1 2 duplex mode for short edge binding Solution To rotate the second side image when copying 8 5x14 or 11x17 paper sizes in the
82. d storing multiple sets of 8 5x11R and 8 5x14 originals using Mixed Original Mode the first set is properly positioned when printed However all following sets are improperly positioned with reference to the center of the paper As a result approximately 1 5 inches of image in the front to rear direction is missing Solution CAUSE Firmware bug SOLUTION Install EPROM p n 7065122 24 4 on the main CB at IC22 and EPROM p n 7065123 24 4 on the main CB at IC23 The latest firmware version is available on the Konica www konicabt com website under filename 7065 24E EXE Note The new EPROMs must be installed in conjunction with the following EPROM versions 11 13 0 p n 7065B29 13 0 12 13 0 p n 7065B30 13 0 01 21 0 p n 7065216 21 0 02 20 0 p n 7065217 20 0 03 20 0 p n 7065212 20 0 04 21 0 p n 7065218 21 0 DF 14 0 p n DF312303 14 0 PU 108 Remains at 10 0 FS 106 20 0 p n FS106BA02 20 0 FS 108B 41 0 p n FS108BA02 41 0 Solution ID TAUS0611887EN Solution Usage 12 Description DF312 ALIGN ORIGINAL ON RADF UNIT is displayed continuously even after placing an original in the original tray p n 129H40011 Solution CAUSE The 5V DC circuit protector CP1 on the RADF CB is open If the RADF is connected to the main body while the power is ON CP1 may open resulting in the loss of 5V DC to the RADF CB SOLUTION To check CP1 perform the following 1 Power the copier ON 2 Using a voltmeter 20V DC range check
83. d watch for a change of state on the control panel 3 If no change of state occurs replace PS302 p n 540085510 Solution ID TAUS0617138EN Solution Usage 1 Description J33 2 displayed while copying Solution CAUSE Paper is jamming in the fuser unit due to a broken or missing Separate pressure spring SOLUTION Inspect all six upper fixing claws for missing or broken Separate pressure springs p n 55TA53451 and replace as necessary Solution ID TAUS0617215EN Solution Usage 1 Description Part number for the main body exit tray if a finisher is not installed Solution The exit tray is listed as not available in the 7065 parts catalog Itis necessary to order a 7050 exit tray p n 540012114 Solution ID TAUS0617722EN Solution Usage 1 Description FS108B intermittent J72 28 when stapling Solution CAUSE The paper lift up lever shaft holder B bushings are binding SOLUTION Clean the paper lift up lever shaft holder B bushings and replace as necessary p n 192141710 Note The paper lift up lever shaft holder bushings are located on the paper guide part p n 129U45140 Solution ID TAUS0617953EN Solution Usage 1 Description TU108 SC77 37 at power up Solution PROBABLE CAUSES 1 Driving gears for M106 FNS driving motor are worn Replace the up down gear p n 13LH77100 and up down worm p n 12QR77030 2 M106 FNS driving motor does not come ON To check M106 perform the following Access
84. ded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621541EN Solution Usage 7 Description COPIER WARMING UP message but stays in wait status Eventually a 35 2 error code will be displayed Solution CAUSE Worn fuser pressure release shaft SOLUTION Replace fuser pressure release shaft p n 25BA53072 Lubricate the fuser shaft at front and rear areas with fuser grease to prevent future wear to the shaft SPECIAL NOTE Solution provided by Mark Hazell KBT Columbus Solution ID TAUS0656768EN Solution Usage 22 Description What Konica Minolta print drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners and the attached PDFs For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 Ifa pr
85. der can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0614710EN Solution Usage 4 Description Intermittent lockup condition Solution New engine EPROMs are now available to address IP303 lockup issues Please install the new firmware if experiencing lockups The new 7065 EPROMs can be downloaded from the FTP site The new firmware must be installed in conjunction with the following EPROM versions that can be downloaded on the Konica web site or FTP site Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 33 7065 C1 23 03 C2 23 03 11 13 0 12 13 0 01 21 0 02 20 0 03 20 0 04 21 0 Notes a These newest EPROMs should be installed with the latest system software version 4 2 6 which also can be downloaded from the FTP site b This correction is only available for the 7065 IP303 combination printer controller Solution ID TAUS0616602EN Solution Usage 4 Description FS106 J33 4 when exiting to the main tray Solution CAUSE When exiting to the main tray of the FS106 paper is jamming in the inversion unit due to a broken Paper conveyance exit spring When exiting to the main tray of the FS106 paper is being inverted to exit face down for finishing options When feeding to the sub tray the paper will exit face up and go straig
86. djustment method User adjustable Tray 2 Capacity 500 sheets Size 5 5x8 5 to 11x17 Weight 16 to 24lb Adjustment method Service adjustable Tray 3 Capacity 1 000 sheets Size 8 5x11 Weight 16 to 24lb Adjustment method Service adjustable Tray 4 Capacity 1 500 sheets Size 8 5x11 to 8 5x11R Weight 16 to 24lb Adjustment method Service adjustable Manual Bypass Capacity 100 sheets Size 5 5x8 5 to 11x17 Weight 16 to 65lb Adjustment method User adjustable Large Capacity Tray Capacity 3 500 sheets Size 8 5x11 Weight 16 to 24lb Adjustment method Service adjustable Solution ID TAUS0613929EN Solution Usage 16 Description PLEASE CLOSE FRONT DOOR message constantly Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 10 7065 PROBABLE CAUSES 1 Loss of 24V DC at CN99 1 on the DCPS to CN1 1 and CN1 2 on the main CB Pinched or broken wire on main wiring harness p n 55TA90010 Repair or replace as required 2 Loss of 24V DC for LCT due to open ICP7 on main CB Inspect upper feed unit for shorted harness and repair as needed Solution ID TAUS0613977EN Solution Usage 16 Description E46 12 codes Solution CAUSE Image data interrupted prior to full compression This can be attributed to a problem with image processing on the E RDH board p n 55FA 9620 or Main CB P N 55T0 9012 SOLUTION Reseat connections EPROMs or SIMMs
87. dy to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 3 Enter the password 9272 and press the Start Print button Note This is a fixed password and cannot be changed 4 Press the desired number key of the item to be set 1 Basic Screen 2 36 mode 3 25 mode 4 Key Operator mode 5 47 mode 6 Exit 5 To return to the Mode Changing Menu Screen hold down the P button until Mode Changing Menu Screen reappears 6 When adjustment has been completed press the 1 Basic Screen button to return to the Basic Copy Screen 7 Turn the machine OFF ON Solution ID TAUS0609987EN Solution Usage 4 Description FS108B unable to perform saddle stitch and fold when printing Solution Upgrade to the latest version EPROM s available on Konica s TechWeb The latest version print driver available on our FTP site should also be installed Solution ID TAUS0610640EN Solution Usage 4 Description FS108B J17 11 or J77 35 when using cover insertion with the P1108 Solution CAUSE Sort was not selected Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 30 7065 SOLUTION Select sort for all jobs using the P1108 Solution ID TAUS0610660EN Solution Usage 4 Description Does not display ADD TONER with light copies Solution CAUSE Improper software switch settings for
88. e Solution CAUSE SNMP status enabled on the print driver installed on the server With this enabled the print queue constantly monitors SNMP printer feedback door open paper tray empty etc The feedback from the machine may not be in real time resulting in locking the print queue on the server or workstation hosting the printer SOLUTION Disable SNMP status on the print driver 1 From the printers folder highlight the printer object right click and select properties 2 Select Ports 3 Configure Port 4 Uncheck SNMP Status Enabled Trademark ownership information Solution ID TAUS0643586EN Solution Usage 0 Description The paper lift mechanism in the large capacity paper cassette is overdriving Solution CAUSE There are two interlock switches used to interrupt power to the lift tray motor M101 The two interlock switches are the lift tray interlock MS101 that opens when the large capacity cassette top cover is opened and the lift tray interlock switch MS102 that is opened when the paper in the tray pushes against the paper feed roller A spring attached to the top cover and the paper feed roller unit is used to move the paper feed rollers out of the way of the lift tray to aid in the insertion of new paper when the paper supply runs out This spring by moving the paper take up rollers out of the way of the paper path prevents the paper stack from engaging the paper feed roller if it should be lifted by the activation of t
89. e copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Touch the left up arrow which is displayed on the touchscreen 2 times The number displayed above the up arrow will change to 03 Select the bit number of the switch 1 F34 latch 2 F35 latch 3 F36 latch 4 F37 latch using the right up arrow Touch the OFF 0 key which is displayed on the touchscreen Power the copier OFF ON to exit the 25 mode NOOR WD Solution ID TAUS0615585EN Solution Usage 1 Description DF312 erratic operation and E60 0 code Solution CAUSE Loss of communication to the main CB from the RADF harness SOLUTION Replace the RADF harness p n 129H90080 Solution ID TAUS0615609EN Solution Usage 1 Description How to check the amount of SIMM memory installed Solution To check the amount of SIMM memory installed perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 197 2 The amount of installed memory will be displayed as follows 16 MB 32MB 48MB 64MB 80MB 96MB 112MB and 128MB 3 Power the copier OFF ON to exit the 47 mode Solution ID TAUS0615751EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 63 7065 FS106 J72 19 when using the interrupt mode while printing Solution CAUSE Firmware bug SOLUTION Install EPROM p n 7065122 24 1 on the main CB at IC2
90. eb Solution ID TAUS0611631EN Solution Usage 3 Description How to extend the ECM OFF time Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 36 7065 To extend the ECM OFF time perform the following Access the 25 mode power the machine ON while holding down on the 2 and 5 keys Press the 1 button on the touchscreen for software settings Use the up down arrows to increment to software switch 19 2 Press the OFF button to change the data to 0 Press the PREVIOUS SCREEN key to return to the 25 mode Power the machine OFF ON to exit the 25 mode OahWN Solution ID TAUS0611798EN Solution Usage 3 Description How to select the sheet insertion source tray when using the sheet cover insertion mode Solution To select the sheet insertion source tray when using the sheet cover insertion mode perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing the HELP key 3 Touch 9 Memory switch on the touchscreen 4 Touch the down arrow located on the touchscreen seven 7 times No 20 Tray setting Sheet insertion will be displayed in the dark blue band at the top of the touchscreen 5 Repeatedly touch Change Setting Contents until the desired source tray is displayed in the dark blue band at the top of the touchscreen The available choices which will be displayed are Tray 1 Tray 3 Bypass Tray 6 Power the
91. ecessary Solution ID TAUS0619742EN Solution Usage 2 Description Copies are reduced in the lead to trail direction Solution CAUSE Binding lower fuser roller bearings causing the main motor M1 rotation to slow slightly SOLUTION Replace the lower fuser roller bearings 25SA76030 Solution ID TAUS0619845EN Solution Usage 2 Description Ratcheting gear noise from the upper and lower paper feed units Solution CAUSE Friction between the new style LCT main drive shaft and drive shaft holder causes the new style LCT drive shaft outer diameter to decrease and the drive shaft holder inner diameter to increase which results in poor gear alignment and produces a ratcheting gear noise from the upper or lower paper feed unit SOLUTION Clean and lubricate the new style LCT main drive shaft and drive shaft holder Replace the new style LCT main drive shaft p n 55FA18052 and drive shaft holder p n 55FA75020 as necessary SPECIAL NOTE Solution provided by Bill Brady X Tech Laser Printing Inc Solution ID TAUS0619889EN Solution Usage 2 Description J34 04 when copying dark or black originals in the 1 2 or 2 2 mode only Solution CAUSE Improper sensitivity reaction to dark originals by the reverse point sensor PS301 which is located in the fusing unit and detects paper passage during entry into the reversal unit SOLUTION Clean or replace the reverse point sensor p n 070085510 as necessary SPECIAL NOTE Solution prov
92. eing properly installed but the cleaning blade flipping still occurs a temporary countermeasure is recommended Use a light application of silicon oil from a fixing pad p n 25SA 5350 or p n 55FA 5350 to decrease the drag friction on the front drum flange To apply the silicon oil perform the following Remove the drum from the drum carriage Apply setting powder on the entire drum surface Fit drum cleaning blade and cleaner cover on drum carriage Fit drum fixing material Front and Rear on drum carriage Rotate drum fixing material Front and Rear to make the drum rotate clockwise once Remove drum and apply silicon oil to the position shown in the drum hyperlink Wipe the silicon oil softly with the cleaning pad in the direction indicated by the arrow Note A very small amount of silicon oil is effective To prevent oil from covering the OPC surface of the drum only apply a small amount of oil If silicon oil is applied on the OPC surface image deterioration may occur Accordingly make sure to wipe off any excess oil thoroughly and apply setting powder again as needed g Fit drum on the drum carriage h Apply toner on both edges of the cleaning blade front side approximately 35mm and rear side approximately 20mm i Fit cleaning blade and other parts with the reverse order of removing them Notes 1 Although it is not confirmed that drum blade flipping is heat related Konica recommends against storing PM kits in temperatures out
93. ember 2007 37 7065 Solution ID TAUS0613645EN Solution Usage 3 Description Black copies in non image area erase mode Solution CAUSE The non image area erase threshold value has not been set properly for the environment overhead lighting SOLUTION To program the non image area erase threshold perform the following 1 Access 25 mode hold the 2 and 5 keys while powering on 2 Scroll to dipswitch 8 0 and set to ON 1 3 Scroll to dipswitch 18 2 and 18 3 and set for desired threshold identified below High sensitivity to light 18 2 and 18 3 set OFF 0 Medium sensitivity to light 18 2 set to ON 1 and 18 3 set to OFF 0 Lower sensitivity to light 18 2 set to OFF 0 and 18 3 set to ON 1 Lowest sensitivity to light 18 2 and 18 3 set ON 1 Solution ID TAUS0613671EN Solution Usage 3 Description Intermittent skew when feeding from Tray 3 or Tray 4 Solution PROBABLE CAUSES 1 Improper environmental conditions specifically lack of humidity is creating a build up of static electricity in the Tray 3 and Tray 4 paper conveyance units resulting in paper skew Environmental locations must meet the machine installation temperature and humidity requirements as outlined in the 7065 User s Manual on page 2 5 The User s Manual states avoid any environment that is outside 50 degrees C 86 degrees F 10 degrees 30 degrees C with 10 80 humidity When static build up has been confirmed as the cause of the skewin
94. er is binding SOLUTION Inspect the actuator for proper operation The actuator should be blocking the sensor when the exit tray is empty and at the home position Once the tray leaves the home position the actuators spring should move the actuator from the sensor Note This sensor is located on the rear of the finisher slightly below the upper pulley for the exit tray wire Solution ID TAUS0614202EN Solution Usage 0 Description In mixed original mode using 8 5x14 and 8 5x11R jamming occurs with no jam code Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 79 7065 Solution CAUSE The first paper feed clutch failed SOLUTION Clean or replace the first paper feed clutch p n 120A82020 Solution ID TAUS0614205EN Solution Usage 0 Description TU108 a power cord is not supplied with the trimmer unit Solution CAUSE The trimmer is used worldwide resulting in the need for different power cord specifications SOLUTION The power cord for utilization in the USA must be ordered separately p n 26NE88610 Solution ID TAUS0614282EN Solution Usage 0 Description White line from lead to trail edge Solution CAUSE The collection roller assembly has failed SOLUTION Replace the collection roller assembly p n 55TA 2040 Solution ID TAUS0614300EN Solution Usage 0 Description PU108 SC77 55 Solution CAUSE Punch rack actuator is broken or dislodged SOLUTION Inspect PU108 punch
95. es three and four in the correct order Solution CAUSE Incorrect memory recognition on the E RDH SOLUTION Remove the memory chips on the E RDH and clean with alcohol or pencil eraser Reinstall the memory and verify operation Solution ID TAUS0614718EN Solution Usage 1 Description FS106 PLEASE REMOVE COPIES FROM FINISHER message at power up Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 61 7065 Solution CAUSE Paper is present in the finisher stacker unit SOLUTION To empty the finisher stacker unit perform the following 1 Open the finisher door 2 Remove all paper from the finisher stacker unit 3 Close the finisher door 4 The message should be cleared and normal copying can be resumed Solution ID TAUS0614751EN Solution Usage 1 Description PU108 punch unit will not operate in printer mode Solution CAUSE Memory switch 13 6 is not set correctly SOLUTION To program the punch unit to operate in printer mode perform the following Access 25 mode hold the 2 and 5 keys while powering on Select Software switch setting Scroll to dipswitch 13 6 and set to ON 1 Power the machine OFF ON to exit the 25 mode RON Solution ID TAUS0614848EN Solution Usage 1 Description 6592 error is displayed and cannot be cleared Solution CAUSE Corrupted RTC real time chip SOLUTION Replace RTC chip p n 55FAK0010 Solution ID TAUS0615009EN Solution Usage
96. ess and reduce the process time NSSG will now take all the information live on the phone at the Contact Center Contact Center Engineers are responsible for providing troubleshooting support Most calls are resolved with only one call but in the event that several calls have been made and the problem remains open the Engineer will start the on site support process by assisting the caller with the Support Request Form SRF SRFs are also used for Complex Installation Support Application Support Enhanced Application Support Enterprise Print Consulting and Workshops The Contact Center number is 800 825 5664 Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the SRF Trademark ownership information Solution ID TAUS0615935EN Solution Usage 0 Description Background on second side of copies Solution CAUSE The transfer corona unit failed SOLUTION Remove the transfer corona unit and remove the end caps Check if there are signs of arcing white spots on the cover of the end caps If there are signs of arcing replace the corona unit p n 55TE 2600 Solution ID TAUS0616249EN Solution Usage 0 Description Test Synopsis to verify that Equitrac PrintLog Professional version 4 0 19 accurately tracks print jobs and does not adversely affect print output when used in conjunction with the current Konica IP units and associated main bodies and print drivers Solution Test Synopsis resul
97. eth on both sides refer to item 13 page 48 of the FS108B October 1999 for belt location The adjustment bracket is near the bottom frame of the finisher tension spring p n 129X48710 item 21 on page 48 is attached to this bracket Solution ID TAUS0613676EN Solution Usage 14 Description DF312 J62 1 and or J62 2 no feed during operation Solution CAUSE Loose wiring contact at CN37 of CL302 Infeed Clutch This is caused by tie wraps placing excessive tension on the wiring SOLUTION Inspect all tie wraps near CN37 CL302 Remove any tie wraps placing tension on the wiring and replace them as necessary Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 7065 Solution ID TAUS0609746EN Solution Usage 13 Description How to program cover sheets to feed from the bypass when using the booklet mode Solution The User Reference Guide indicates that when cover sheets are selected in the booklet mode the cover paper must be loaded in tray 1 The default tray for covers is not selectable Solution ID TAUS0613046EN Solution Usage 13 Description E47 1 after PLEASE WAIT WARMING UP Solution CAUSE Failed image processor board IPB SOLUTION Replace the IPB p n 55TA 9500 Inspect and repair as necessary any pinched damaged or loose connections to the IPB Pay particular attention when connecting CN424 and CN425 Solution ID TAUS0615266EN Solution Usage 13 Description When scanning an
98. evious driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657724EN Solution Usage 1 Description How to access the Konica Minolta FTP site Solution The Konica Minolta FTP site is no longer accessible The content of this site has been transferred to the Drivers System Code Firmware EPROMs selection on each individual s SSD Home page Enter a Product Group and a Product and select Go to get a complete list of Drivers System Code Firmware EPROMs Utilities and Support Documentation In addition there arelinks to download Firmware EPROMs Utilities and Support Documentation for related accessories Solution ID TAUS0700453EN Solution Usage 79 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers
99. ext newrom 7065 txt for more information b When upgrading to level 23 0 EPROMs the Operation Panel EPROMs also must be upgraded regardless of written or displayed levels Dipswitch 17 0 should be set to 1 Level 23 0 EPROMs are available from Konica s website as 7065 23a exe and through the Parts Distribution Center as the following part numbers Main CB C1 p n 7065122 23 0 C2 p n 7065123 23 0 Image processing board 11 p n 7065B29 13 0 12 p n 7065B30 13 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 Operation Panel O1 p n 7065216 21 0 O2 p n 7065217 20 0 O3 p n 7065212 20 0 O4 p n 7065218 21 0 Note The Operation Panel EPROMs are new and MUST be installed when installing level 23 0 EPROMs They replace the 01 04 12 0 O2 03 11 0 EPROMs to allow compatibility with future machines DF312 p n DF312303 14 0 FS106 remains at level 20 0 FS108B Copier and printer p n FS108BA02 40 0 2 A bind in the LCT and PFU components driven by the LCT paper feed motor M140 Inspect mylar guide p n 55FA 4150 for damage Replace as necessary Refer to the drive system diagrams in the service manual to determine which drive components to check Do not lubricate bushings Clean them with alcohol Ensure that drive belts are adjusted to the proper tension 3 The movement of the lower paper exit guide located in the reverse paper exit unit is sluggish due to a weak solenoid holder sp
100. from a paper jam is lodged in the exit fan M204 SOLUTION Remove the inversion unit and remove any foreign matter from the fan To operate M203 and M204 while the inversion unit is removed but electrically connected perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys input code 42 press P 06 P 3 Both fans should operate together using this code 4 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0615182EN Solution Usage 5 Description F52 11 at power up Solution CAUSE A piece of paper possibly from a paper jam is lodged in the exit fan M204 SOLUTION Remove the inversion unit and remove any foreign matter from the fan To operate M203 and M204 while the inversion unit is removed but electrically connected perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys input code 42 press P 06 P 3 Both fans should operate together using this code 4 Power the machine OFF ON to exit the 47 mode Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 28 7065 Solution ID TAUS0615187EN Solution Usage 5 Description DF312 J63 6 during copying Solution CAUSE A failed original feed clutch CL302 SOLUTION Replace the original feed clutch p n 120A82020 Solution ID TAUS0615570EN Solution Usage 5 Description J17 4 or J17 5 onl
101. g on the paper in the trays set dipswitches as follows Preferential tray when APS is canceled 8 4 8 5 8 6 Tray 1 0 0 Tray 2 Tray 3 Tray 4 Tray 5 OnR0 75 1 0 1 0 0 1 0 1 Solution ID TAUS0609810EN Solution Usage 3 Description Originals can not be scanned after sheet cover insertion is selected Solution CAUSE Memory was not selected when sheet cover was selected Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 35 7065 SOLUTION After entering the sheet cover insertion press Memory in the lower left corner of the display Solution ID TAUS0609952EN Solution Usage 3 Description Label specifications 7065 Solution Konica labels PCUA 944910 can be fed from the bypass tray with heavy stock selected Solution ID TAUS0610013EN Solution Usage 3 Description When interrupting a print job to make a copy will the printer print job stop and allow a copy to made Solution If you press Interrupt while the 7065 is printing a single job the 7065 will not stop until all pages are printed If you are printing several sets of a multi page job and you press Interrupt the 7065 will stop after completing the next set The user can than make their desired copies If they than walk away from the 7065 the machine will time out of the Interrupt mode and resume printing In addition the Interrupt button can be manually pressed and the 7065 will resume printing Solution ID TAUS0610464E
102. g problem implementation of the following combination of steps has been successful in reducing paper skew a Installation of static elimination sheets under the paper lift plate in Tray 3 p n 12EJ47062 and Tray 4 p n 25SA 5850 b Application of a static elimination solvent on the conveyance guide plates of Tray 3 and Tray 4 c Installation of a room humidifier which will reduce the build up of static electricity associated with dry air 2 The paper feed conveyance roller left is warped Replace the paper feed conveyance roller left p n 55TA40480 Solution ID TAUS0614216EN Solution Usage 3 Description E46 06 Solution Note This failure code indicates a problem with either the Image Processing board E RDH board or main CB PROBABLE CAUSES 1 The SIMMs on the E RDH board are damaged or not properly seated Check for damaged pins or correct memory modules Replace as necessary 2 Failed E RDH board Remove the E RDH board and inspect each wiring harness for backed out pins or mis seated connectors Pay close attention to the rear connector of the E RDH board to the E RDH I F board Reassemble and verify operation If error still occurs replace the E RDH board p n 55FA 9620 Solution ID TAUS0614374EN Solution Usage 3 Description FS106 sort and non sort copies are exited to the sub tray However stapled sets are exited to the shift tray Solution CAUSE The FS106 sub tray has been programmed for service check which
103. g through the rear cover Solution CAUSE The rear cover is the original style which does not provide an access opening SOLUTION The design of the rear cover p n 129U12040 has been modified to allow access of the connection wiring through the rear cover The serial number cut in is 129X01762 and 129Y01541 onwards If installing a TU108 on a finisher below the serial number cut in order the new style rear cover p n 129U12041 along with the key counter cap p n 25SA12281 which serves to protect the connection wiring from damage caused by sharp edges surrounding the access opening Solution ID TAUS0613215EN Solution Usage 1 Description Weekly Timer information Solution Weekly Timer information can be found on pages 13 32 to 13 42 of the 7065 User s Manual 2000 Edition The User s Manual is available for download at www konicabt com Solution ID TAUS0613222EN Solution Usage 1 Description FS106 unable to sort or group Solution CAUSE Finisher sub tray select for service check in 25 mode was turned ON SOLUTION To turn Finisher sub tray for service check OFF perform the following 1 Access the 25 mode power the machine ON while pressing the 2 and 5 keys 2 Press 1 Software switch setting Use the arrow keys to change the software dipswitch Set dipswitch 2 1 to 0 Press the PREVIOUS button Power the machine OFF ON to exit the 25 mode Oo Ww Solution ID TAUS0613378EN Solution Usage 1 Descri
104. ge 1 Description How to enable job offset on a 7065 equipped with a finisher Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 51 7065 To set the job offset feature perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Press 1 Software switch setting Use the arrow keys to change the software dipswitches Set dipswitch 17 5 by pressing ON to change the setting to 1 Power the copier OFF ON to exit the 25 mode akRwWwWND Solution ID TAUS0608361EN Solution Usage 1 Description Number of individual passcodes available in the ECM mode Solution The ECM can be programmed with 256 different passcodes from 00000 99999 Solution ID TAUS0609227EN Solution Usage 1 Description Does the PM kit contain the toner collection roller assembly Solution The PM kit PCUA 950642 does not contain the toner collection roller assembly Notes 1 The toner collection assembly p n 55WA 2040 can be ordered separately as needed 2 The 7065 dust proof filter p n 55TA 6940 is not included in the kit and must be ordered separately 3 See Info Source Bulletin 64 00 for information on changes in the PCUA number for the PM Kit Solution ID TAUS0609264EN Solution Usage 1 Description F37 1 code Solution CAUSE Lower fixing roller temperature abnormality The fixing lower roller temperature exceeds 200 C Fixing high temperature abn
105. git master key code Press the Start Print key Press number of desired data mode 1 3 and press the Start Print key Once desired information is printed turn the machine OFF ON SO NDARWN The second method prints out the service logs 40 47 Page 6 89 and 6 90 of the 7065 Technical Manual dated September 1999 provides the details of what items are found in each log 40 47 and a corresponding data list is on pages 6 18 through 6 24 As an example 46 will print out the list of failure code occurrences and the corresponding chart is listed on pages 6 22 and 6 23 To print out this Service Data information perform the following 1 Enter the 36 mode by holding down the number 3 and 6 keys while turning the main switch ON 2 The 36 screen should now be displayed Touch selection number 4 on the touch screen for Test Pattern Output 3 At the Test Pattern Output screen enter the number corresponding to the data to be printed Press the SET key Use either the touch screen or the numeric display Note In order to access all print outs software dip switch 8 7 must be set to 1 4 Press the COPY SCREEN key Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7065 5 The display should read ADJUSTMENT MODE Press START PRINT The data log corresponding to the selection should now print 6 To access another data log press the C key while holding down the P key and repeat the procedure starting with step 3 7
106. harging control plate and the charging cover Rear are not interchangeable and the current type and new type cannot be mixed 3 When replacing the current charging control plate or the charging cover with the new type please replace the two parts together as a set Solution ID TAUS0611045EN Solution Usage 1 Description DF312 unable to adjust paper size Solution CAUSE The mounting screw for VR301 original size detection is missing SOLUTION Replace the mounting screw p n 002253081 Solution ID TAUS0611102EN Solution Usage 1 Description How to select folded original mode Solution To select folded original mode perform the following Press the Special Original key Touch Z folded original Touch OK Load original Press Start Print Or N Solution ID TAUS0611132EN Solution Usage 1 Description What is the Chapter mode application Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 55 7065 Solution Chapter mode is used with the RADF in 1 2 or 2 2 mode for the purpose of locating title pages on the right side rather than reverse side of a duplex copy To effectively locate the title page on the right a blank sheet will be automatically created on the reverse side of a sheet if required Note Refer to the 7065 User s Manual pages 9 8 and 9 9 for complete step by step instructions Solution ID TAUS0611134EN Solution Usage 1 Description When configured as a printer is t
107. he 7065 a page printer when the duplex mode is selected from the print driver Solution The 7065 will act as a document printer rip all pages before printing begins when the duplex mode is selected from the print driver Solution ID TAUS0611292EN Solution Usage 1 Description Change of 2nd paper feed roller knob Solution The knob for the 2nd paper feed roller has been changed to prevent it from rotating in the reverse direction The new knob consists of the following parts Registration paper exit lever p n 55WA41280 Registration feeding label p n 55WA97280 Registration coupling shaft p n 55WA41290 Registration slide collar p n 55WA41300 Fixing paper exit spring p n 55WA41310 Fixing paper exit ratchet p n 40AA53254 Socket screw p n 002473063 CRPH TA screw p n 002244081 Note See the hyperlink of the new style 2nd paper feed roller knob for details Solution ID TAUS0611333EN Solution Usage 1 Description J94 00 while duplexing Solution CAUSE Dislodged ADU selector gate s which obstruct paper conveyance SOLUTION Reposition the ADU selector gate s Notes 1 The two selector gates p n 25SA50052 and 25SA50063 are located on the left side of the ADU They are attached to the bottom of the black spring loaded guide plate p n 25SA50041 2 Refer to the 7065 Parts Catalog 8 99 pages 96 and 97 for reference Solution ID TAUS0611698EN Solution Usage 1 Description How to immediately exit the current E
108. he PU109 Item 950975 can only be used in conjunction with either the FS111 finisher or FS211 booklet maker finisher The 7065 is only compatible with the FS106 FS108B Solution ID TAUS0623273EN Solution Usage 1 Description DF312 J62 05 only when using the mixed original mode Solution CAUSE One or more of the four upper guides p n 120A45141 on the guide p n 120A45110 is out of position SOLUTION Ensure that the upper guides are not out of position Solution ID TAUS0623443EN Solution Usage 1 Description J33 02 shortly after pressing the START key Solution CAUSE The E clip which secures the fixing idler gear Black Z19 p n 25BA77191 has become dislodged resulting in the fixing idler gear Black Z19 becoming disengaged from the drive train and causing loss of drive to the paper exit roller right p n 55TA53130 SOLUTION Properly position the fixing idler gear Black Z19 onto its shaft Repair or replace the E clip p n 002670406 as necessary Solution ID TAUS0623606EN Solution Usage 1 Description KONICA is displayed on the operation panel touchscreen and the machine is locked up Solution CAUSE The handle on the fuser was not in the correct position SOLUTION Reposition the fuser handle so that it is all the way down Solution ID TAUS0624251EN Solution Usage 1 Description PU108 not being recognized Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 72 7065
109. he lift tray motor M101 This prevents the lift tray interlock switch MS102 from opening up and cutting power to the lift tray motor M101 If the lift tray interlock switch MS101 is cheated the result is the lift tray motor M101 not stopping and the paper lift continues until catastrophic damage is generated in the tray lift mechanism SOLUTION If it is required to override the lift tray interlock switch MS101 it will be necessary to remove the spring connecting the top cover and the paper feed unit Open the top cover and remove the spring from the paper feed unit Once the spring has been removed the paper feed rollers will lower into a position so that when the lift tray interlock switch MS101 is cheated and the paper begins to be lifted by the lift tray motor MS101 the power supplied to the motor will be interrupted as soon as the paper stack engages the paper feed roller and the lift tray interlock switch MS102 Solution ID TAUS0646837EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 89 7065 Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http Awww metrics com Support URL http www metrics com Support or contact trained Support Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Frida
110. hese two dip switches are used for service as well for face up mode in the upper exit tray If dip switch 2 0 is at a 1 for face up then the sub tray will not allow for sort or group OahWN Solution ID TAUS0613438EN Solution Usage 2 Description Recommended transparency 7065 Solution No specification is available Engineering has tested and approved Folex Type X 500 w o stripe 3M PP2500 and CG5000 transparencies for use in the 7065 Konica PCUA 946427 is equivalent to the 3M type PP2500 688 503 Note Konica recommends feeding transparencies through the bypass tray to reduce the occurrence of misfeeding If a sorter is used see Technical Operations Bulletin A4 amp D4 Solution ID TAUS0613452EN Solution Usage 2 Description Code 51 9 occurs during copy mode speed abnormality in M12 Solution CAUSE M12 optics motor or main CB has failed SOLUTION To check M12 and the main CB perform the following Access the 47 mode power the machine ON while holding down on the 4 and 7 keys input code 031 and press the print button The M2 optics motor should come ON If the optics motor comes ON replace the main control board If it does not come on replace the M12 motor Power the machine OFF ON to exit the 47 mode RON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 44 7065 Solution ID TAUS0613478EN Solution Usage 2 Description How to reset the drum counter S
111. hree standard paper formats 8 5x11 letter 8 5x14 legal and 11x17 ledger Solution ID TAUS0614263EN Solution Usage 1 Description FS108B single stapled rear position is properly angled but is placed 30mm down from the edge of the paper Solution CAUSE An obstruction or binding within the path of the stapler R and clincher R is preventing the stapler movement motor from properly positioning the stapler R and clincher R at the rear of the stapler unit SOLUTION To check the operation of the stapler movement motor M11 perform the following 1 Power the copier OFF 2 Open the finisher front door and cheat the interlock switch MS1 Pull the stapler unit fully forward which will allow unrestricted viewing of the stapler R and clincher R movement 3 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys output code 75 press P 18 P 4 Press the START PRINT key The stapler R and clincher R will be driven to the rear of the stapler unit and stopped approximately 11mm from the stapler rotation motor M4 If the drive movement stops prior to reaching the normal stopping position press the STOP CLEAR key followed by P 17 P then press the START PRINT key This will drive the stapler R and clincher R to their home position which is the center of the stapler unit 5 Thoroughly inspect the stapler R and clincher R movement path for any obstructions or binding Copyright 2007 Konica Minolta Business Solutions U
112. ht through the inversion unit SOLUTION Replace the Paper conveyance exit spring p n 55TA43591 Note The Paper conveyance exit spring is the tension spring for the Conveyance driven roller located in the inversion unit Solution ID TAUS0617172EN Solution Usage 4 Description Intermittent J13 2 when feeding from Tray 3 Solution CAUSE Out of adjustment conveyance solenoid SOLUTION To adjust the conveyance solenoid perform the following 1 Reform solenoid mounting plate p n 25SA58150 so that the plunger stopper bend is at 89 degree shortening the stroke on the plunger 2 Reform the arm on the solenoid tension material p n 25SA58140 for the paper feed lift up spring p n 25SA58330 to decrease the pull on the plunger approximately 2mm works well 3 Adjust conveyance solenoid p n 12EF82510 so that when it is actuated the bottom of the shaft of the paper detect actuator p n 55FA58210 is even with the bottom of the paper guide plate as seen from the view of the paper entering Solution ID TAUS0618476EN Solution Usage 4 Description Are memory chips DALLAS available separately Solution The NOVRAM p n 943013400 is used on the following models 2230 3340 4345 4355 7150 7060 7055 and 7065 The models 7055 and 7065 have two 2 NOVRAM positions Ensure that p n 943013400 is installed in the IC21 location the time keeper p n 55FAKO010 is installed at the IC24 location CAUTION A procedure must be obtaine
113. ided by Ish Prieto TML Enterprises Inc Solution ID TAUS0620191EN Solution Usage 2 Description PLEASE INSERT KEY COUNTER message after installing a new main CB Solution CAUSE Poorly seated key counter interface connection CN35 2 on the main CB which results in the C K joint signal detecting an open condition SOLUTION To check CN35 2 on the main CB perform the following 1 Power the copier OFF 2 Remove CN35 from the main CB 3 Ensure that all the pins for CN35 on the main CB are straight and properly aligned then inspect CN35 on the wiring harness Ensure that all the wires are properly attached to the connector 4 Reseat CN35 on the main CB Solution ID TAUS0620494EN Solution Usage 2 Description Code 51 3 during copy process Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 49 7065 CAUSE A failed Toner supply motor M10 SOLUTION Replace the Toner supply motor p n 25SA 3291 Notes 1 Ensure toner hopper drive gears and toner hopper are free of binds prior to motor replacement 2 Toner motor may operate in 47 mode output code 001 but at the incorrect speed Solution ID TAUS0620708EN Solution Usage 2 Description J10 2 when feeding from the bypass tray Solution CAUSE Poorly seated power source CN169 for the assist drive clutch MC11 SOLUTION To check the operation of the assist drive clutch MC11 perform the following 1 Power the copier
114. idler rollers for any sign of wear or damage Replace the ADU idler gears p n 25SA77470 as necessary SPECIAL NOTE Solution provided by Kevin Doerr KBT Indianapolis Solution ID TAUSO626609EN Solution Usage 2 Description After setting the desired value for density shift Text Photo the value changed back to its original value after the machine has been turned OFF ON Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 50 7065 CAUSE The desired value was not entered correctly SOLUTION To correctly enter the value perform the following 1 Power the copier ON Press the P key Press the 5 key Press the START PRINT key Using the numeric keypad enter the desired density shift 0 5 Press the START PRINT key to complete the setting Press the STOP CLEAR key to return to the normal mode NOAA WN Solution ID TAUS0642017EN Solution Usage 2 Description DF312 J63 00 prior to the original exiting the RADF Solution CAUSE The flapper solenoid is bound up which results in the original being directed to the reversal section rather than the exit section SOLUTION To check the operation of the flapper solenoid SD301 perform the following 1 Power the copier OFF 2 Remove the RADF cover p n 129H12050 3 Inspect and clean the flapper solenoid Ensure proper movement of the plunger within the solenoid body Replace the flapper solenoid p n 120A 4750 as necessary
115. ilable in the 7065 Parts Catalog First Edition 8 99 The fixing release shaft can be obtained by ordering p n 55TA53600 Solution ID TAUS0630591EN Solution Usage 1 Description How to access the currently programmed ECM master key code 8 digit Solution To access the currently programmed ECM master key code 8 digit perform the following 1 Access the 25 mode 2 Touch 6 Password setting on the touchscreen 3 Touch 2 ECM master key code setting on the touchscreen The currently programmed ECM master key code will be displayed in the dark blue band at the top of the touchscreen Solution ID TAUS0630602EN Solution Usage 1 Description When copying using the RADF and bypass tray the lead edge is off by 1 5 inches Solution CAUSE The T S corona failed SOLUTION To check the T S corona unit place electrical tape over the end caps on the corona Make a copy and check for this problem If the problem is corrected then replace the T S corona p n 55TE 2600 Solution ID TAUS0630779EN Solution Usage 1 Description Grinding noise and paper jams when using Tray 3 Solution CAUSE The main paper feed belt p n 55FA77530 in the paper feed drive unit located at the back of the machine has become loose SOLUTION Tighten and reset the belt SPECIAL NOTE Solution provided by Syed Akhtar of JJR Enterprises in Sacramento CA Solution ID TAUS0641846EN Solution Usage 1 Copyright 2007 Konica Minolta Business Soluti
116. ill compact Inspect the toner drive system by removing motor cover p n 25SA32052 Replace the toner supply gear A p n 540077410 or other drive gears as necessary Solution ID TAUS0609186EN Solution Usage 9 Description FS108B F77 3 when selecting staple saddle stitch and center folding and then copy Solution CAUSE An early lot of FS108B has a switch SW1 on the center of the control board on the finisher This switch is to be left in the down position If this switch is turned ON the F77 3 error will occur SOLUTION Leave SW1 in the down position This switch is used for design examination and rewriting the flash ROM on the finisher control board As the ROM will be changed to a mask ROM from the middle of production this switch will be abolished Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0609645EN Solution Usage 9 Description When reducing an 8 5x14 original onto 8 5x11R paper the image is offset Solution This is normal operation for this product Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 15 7065 Solution ID TAUS0610590EN Solution Usage 9 Description Drum wrap or separation jam Solution PROBABLE CAUSES 1 The separation claw is not contacting the drum Inspect the operation of the separation claw p n 55FA 2030 Ensure the separation claw is not contacting the toner control sensor PCB p n 25SA 9100 If claw is contacting boar
117. in CB has been modified to correct this problem Modified main CBs have a part number of 55TA 9015 or above The main CB can be replaced under an FTR program until January 31 2002 Please reference 7065 Technical Bulletin 37 for complete program details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0611696EN Solution Usage 30 Description F34 1 shortly after warm up Solution CAUSE Failed DCPS board The upper fuser roller heat lamp L2 is not shutting OFF after copier has reached warm up SOLUTION To confirm verify L2 operation in diagnostics power ON the copier while holding down the 4 and 7 keys DO NOT press any output code The fuser unit heat lamps L2 L3 or L4 should NOT be lit If any of the lamps are ON replace the DCPS board p n 55FA84512 Solution ID TAUS0611832EN Solution Usage 126 Description Intermittent J17 4 J17 5 J17 6 jamming from all trays especially Tray 3 and or lock up The paper feed timing is inconsistent Solution PROBABLE CAUSES 1 Timing error If this issue is occurring upgrade to minimum level 23 0 EPROMs Notes a See the Latest EPROM level and Internal Link for Faxing Printing current 7065 EPROM information RUN V text Wordpad exe v t
118. iness Solutions U S A Inc September 2007 47 7065 Solution ID TAUS0617319EN Solution Usage 2 Description How to print the system configuration page Solution To print the system configuration page perform the following 1 Press the MODE key to select PRINTER 2 Press Test Print Menu on the LCD 3 Press Config Data and press OK 4 The system configuration page will be printed Solution ID TAUSO617681EN Solution Usage 2 Description PU108 intermittent J72 38 while copying Solution CAUSE A dirty or failed Size detect board assembly SOLUTION Clean or replace the Size detect board assembly p n13NK 9610 Solution ID TAUS0618020EN Solution Usage 2 Description DF312 jam position 13 when using the mixed original mode only Solution CAUSE The tension spring for guide plate B p n 120A45542 is not properly tensioned causing guide plate B to block the paper path during the paper reversal process SOLUTION To check the tension spring perform the following Power the copier OFF Raise the open close cover and remove the entire black guide assembly p n 120A 4691 from the RADF Thoroughly inspect the position of guide plate B which should be positioned above the C guide p n 120A45515 Viewing the entire black guide assembly from the rear side inspect the upper tension spring which maintains guide plate B in the raised position Replace the tension spring p n 120A45560 as neces
119. ion CAUSE Care was not taken when moving the machine SOLUTION The shape of the carriage adjusting part has been changed The part number has been changed from p n 55TA10280 to p n 55TA10281 This is not a mandatory modification and should only be used if the caster roller or adjusting screw experience damage Note The newer style carriage adjusting part is installed from serial number 55TE00541 onwards Solution ID TAUS0609910EN Solution Usage 0 Description FS108B video training available Solution Videotaped service training is available for the Konica FS108B Finisher This program is intended for technicians who have completed the 7065 7060 Differences Video training program and have not received formal in class training on this finishers For details see Konica Media Bulletin 59 Solution ID TAUS0609962EN Solution Usage 0 Description FS106 conveyance pressure shaft assembly dislocating from guide plate lower Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 76 7065 Solution CAUSE The shape of guide plate L for the conveyance pressure shaft assembly installation has been changed SOLUTION Install new guide plate lower p n 129R46041 Solution ID TAUS0610125EN Solution Usage 0 Description Cannot staple using mixed orginals Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0610490EN Solution Usage 0 Description FS108B cannot saddle
120. ion in the 25 mode menu screen displays the new ROM C as version 18 01 Solution CAUSE Although the file on the Web and or EPROM label will indicate the version as 18 5 in 25 Mode Item 9 displays the EPROM Version at C as 18 01 SOLUTION This is normal for level 18 5 EPROMs Solution ID TAUS0613727EN Solution Usage 1 Description White lines streaks from front to rear when copying photos in the Non image Area Erase mode Solution CAUSE The light reflected from the photo s glossy finish is adversely affecting the operation of Non image Area Erase SOLUTION In the 25 mode set software switch 8 0 to a 0 by performing the following 1 Turn the machine OFF Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 8 0 Touch the OFF key on the LCD to change the data to 0 Press PREVIOUS SCREEN Power the machine OFF ON to exit the 25 mode Notes 1 This symptom will also occur when Auto layout is selected because Auto layout automatically selects Non image Area Erase 2 For more information with Non image Area Erase settings refer to the 7065 Service Manual 9 1999 page 6 15 NOARWN Solution ID TAUS0613755EN Solution Usage 1 Description FS106 PS23 exit detect 2 not listed in the7065 Parts Catalog September 1999 Solution CAUSE Incorrect documentation SOLUTION The Parts Department is currently in the proce
121. it PCUA 950654 was released in early 2000 Tandem Copy Kit PCUA 950792 will not work with the Konica 7065 Be sure to use PCUA 950654 when ordering the Tandem Copy Kit for the 7065 See Info Source Bulletin 63 00 for details 3 If two 7065 units are to be tandem linked both must be equipped with identical ERROMs in all positions 4 Latest EPROM level and Internal Link for Faxing Printing current 7065 EPROM information RUN V text Wordpad exe v text newrom 7065 txt 5 The 7065 will function normally as a stand alone copier if the Tandem Kit is installed but not connected to another 7065 Solution ID TAUS0610996EN Solution Usage 31 Description E47 05 at power up Solution CAUSE An error has occurred with the write unit SOLUTION Reseat connections on all boards Replace the write unit p n 55TA 6500 as needed Solution ID TAUS0613910EN Solution Usage 29 Description Noise and or intermittent 17 3 17 5 and erratic paper feed timing Solution CAUSE Binding or worn gears bushings or rollers within the effected paper feed unit SOLUTION Thoroughly inspect and replace any binding or worn gears bushings mylars or rollers registration rollers within the effected paper feed unit Notes 1 The apparent clutch failure diagnosis has proven to be a symptom of an underlying issue rather than the cause of the problem Multiple tests on problem clutches submitted from the field have failed to recreate the problem on Koni
122. it instead of the toner control sensor board To perform Dmax level correction and Gamma correction level perform the following Access the 36 mode power the machine ON while holding the 3 and 6 keys Press 1 Process Adjust Press 6 Max Density Gamma Adjust When the adjustment is complete power the machine OFF ON PON gt Solution ID TAUS0622605EN Solution Usage 1 Description PU108 intermittently holes are punched in both the lead and trail edge of a copy Solution CAUSE Dirty or failed punch clutch MC1 SOLUTION To remove the punch clutch MC1 perform the following 1 Power the copier OFF 2 Remove the punch unit 3 Remove the punch motor M4 by removing two 2 screws 4 Cut the three 3 wire harness bands and disconnect the punch clutch relay connector CN52 5 Remove the punch clutch by removing the retaining ring 6 Clean or replace the punch clutch p n 13NKK0010 as necessary SPECIAL NOTE Solution provided by John Finch COYLE BUSINESS PRODUCTS Solution ID TAUS0622677EN Solution Usage 1 Description DF312 F52 4 when copying through the RADF only Solution CAUSE The optics cooling fan FM2 has failed SOLUTION To check the optics cooling fan FM2 perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 42 P 02 P 3 Press the START key The optics cooling fan FM2 which is located on the up
123. k ownership information Solution ID TAUS0623974EN Solution Usage 0 Description Microsoft Windows 2003 Server PCL printer driver support Solution Currently there is no Konica PCL driver available for Microsoft Windows 2003 Server printing via the 7065 IP303 Trademark ownership information Solution ID TAUS0624039EN Solution Usage 0 Description J33 00 paper stops in the ADU Solution CAUSE Broken paper exit conveyance spring located on the left side door white idler roller SOLUTION Replace the paper exit conveyance spring p n 55TA43591 as needed SPECIAL NOTE Solution provided by Jason Harold McCoy Komax Business Systems Solution ID TAUS0624629EN Solution Usage 0 Description FS106 main exit tray caution label Solution See Safety Bulletin 66 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 86 7065 Trademark ownership information Solution ID TAUS0624633EN Solution Usage 0 Description FS108B main exit tray caution label Solution See Safety Bulletin 66 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at ht
124. kened area of the copy Solution CAUSE The white bands are caused by reflection of fluorescent lighting above the copier SOLUTION Reposition the copier so that the ceiling lighting is at an angle to the copier exposure lamp or lower the RADF to block the light Solution ID TAUS0611888EN Solution Usage 1 Description Auto Reset defaults to Tandem mode Solution CAUSE A 25 Mode dipswitch is incorrectly set or a Key operator Application Job Memory Auto Recall is enabled and Job No 15 is set to include the Tandem Mode SOLUTION Confirm that the key operator does want to include Tandem Mode in Job No 15 See Note If the key operator does not want the machine to default into Tandem Mode perform the following 1 Access the 25 mode Power ON while holding the 2 and 5 keys 2 Press 1 Software SW setting The Software DIP SW Setting screen should be displayed 3 Scroll to DSW No 18 using the left up down arrows 4 Scroll using the second set of up down arrows to bit 0 6 Select OFF the display should be 18 0 0 7 Press PREVIOUS SCREEN key to end setting turn the main switch OFF ON to exit the 25 mode Note Job Memory No 15 is recalled when Job Memory Auto Recall is enabled Solution ID TAUS0611890EN Solution Usage 1 Description Availability of remote diagnostics Solution Remote diagnostics is not available Solution ID TAUS0611891EN Solution Usage 1 Description Unable to copy odd size originals fro
125. lace the torque limiter p n 55FA401 10 Solution ID TAUS0615547EN Solution Usage 2 Description How to disable auto transfer separation electrode cleaning Solution To disable auto transfer separation electrode cleaning perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Scroll to software switch 2 4 using the arrow keys Set 2 4 to ON Power the copier OFF ON to exit the 25 mode Oak WN Solution ID TAUS0615552EN Solution Usage 2 Description F28 3 while copying Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 46 7065 Solution CAUSE Failed HV2 T S corona high voltage power supply SOLUTION Replace the HV2 p n 25SA84024 Note Repeated arcing in the T S corona unit may have caused the failure to HV2 Be sure to repair replace the T S corona unit p n 55TE 2600 as necessary Solution ID TAUS0615563EN Solution Usage 2 Description How to disable auto charge electrode cleaning Solution To disable auto charge electrode cleaning perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Scroll to software switch 2 3 using the arrow keys Set 2 3 to ON Power the copier OFF ON to exit the 25 mode Oo ow
126. lass p n 55GA61501 and the white color base plate assembly p n 55TA 6930 c Ensure that the white reference sheet and slit glass are properly installed If either of the parts are damaged replace the white color base plate assembly p n 55TA 6390 3 The 2A 250V fuse on the Lamp Starting Board failed Replace the 2A 250V fuse on the Lamp Starting Board p n 55TA83510 Note There is not a part number listed in the parts manual for the fuse The fusecan be purchased locally 4 Failed DCPS To test the DCPS check the following a L1 is ON in diagnostics b The value in 47 mode output code 97 reads all sevens with max as 255 and min as 119 c Fuse on the INVB is reading 24V DC on both legs d On the DCPS check for 5V DC on CN400 6 5V DC on CN400 8 and 12V DC on CN400 5 If any of these voltages are not present replace the DCPS p n 55FA84512 Solution ID TAUS0634060EN Solution Usage Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUSO655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully co
127. lock switch both sides back to the DCPS See OVERALL WIRING DIAGRAMS 1 5 of the service manual page 3 7 Replace the defective switch as necessary P N 25SA86010 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 88 7065 Solution ID TAUS0641212EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641900EN Solution Usage 0 Description FS106 code F77 5 intermittent at power up or during operation Solution CAUSE Failed interlock switch SOLUTION Replace interlock switch p n 12ER85020 SPECIAL NOTE Solution provided by Gary Aucutt NORTHLAND BUSINESS SYSTEMS INC Solution ID TAUS0642623EN Solution Usage 0 Description Print jobs are stuck in the queue as the Microsoft Windows server or workstation is waiting for machine status to change to ready from the feedback condition of Add Paper for exampl
128. lutions U S A Inc September 2007 43 7065 heard repeat the adjustment 8 Turn the machine OFF to store the adjustment Turn the machine ON and check the operation of the touch screen Solution ID TAUS0613253EN Solution Usage 2 Description When making multiple copies off the glass the paper exits face up causing the copies to be out of order Solution CAUSE The default operation is to exit originals face up SOLUTION To allow copies to exit face down in the subtray perform the following 1 Press the OUTPUT MODE button 2 Select SUBTRAY and then FACE DOWN 3 Select OK Solution ID TAUS0613290EN Solution Usage 2 Description FS108B how to use the folding feature in the 1 1 mode Solution The folding feature cannot be used in the 1 1 mode This is a product limitation The copier must duplex the originals to properly image them on the copies Solution ID TAUS0613361EN Solution Usage 2 Description FS106 does not shift the copies to allow sorting Solution CAUSE Finisher sub tray select for service check in 25 mode was turned ON SOLUTION To turn Finisher sub tray for service check OFF perform the following Access the 25 mode power the machine ON while pressing the 2 and 5 keys Press 1 Software switch setting Use the arrow keys to change the software dipswitch Set dipswitches 2 0 to 0 and 2 1 to 0 Press the PREVIOUS button Power the machine OFF ON to exit the 25 mode Note T
129. m the RADF Solution CAUSE Incorrect software dipswitch settings in the 25 mode SOLUTION To change the software dipswitch settings perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys 2 Select 1 Software SW settings 3 Set to your preferred settings Note For a complete description see Service Manual CSM 7065 September 1999 page 6 15 Solution ID TAUS0612944EN Solution Usage 1 Description DF312 erratic operation or may not be recognized by the main body Solution CAUSE Intermittent or incorrect operation of PS45 APS timing Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 57 7065 SOLUTION To verify the operation of PS45 perform the following 1 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys input code 30 press P 05 P 2 Depress the actuator for PS45 3 If the display does not show a change in state replace PS45 P N 540085510 Solution ID TAUS0613024EN Solution Usage 1 Description What is the warm up time for the 7065 Solution The warm up time listed in the 7065 Service Manual September 1999 incorrectly references the input power as 230V AC The engineering specifications for the machine indicate that the warm up time is seven minutes or less when the input power is 120V AC Solution ID TAUS0613202EN Solution Usage 1 Description FS108B unable to attach the TU108 connection wirin
130. m the actuator for the front door interlock MS1 to allow for a more positive throw when the front door closes or replace finisher front door actuator as necessary p n 12AR45611 Solution ID TAUS0619049EN Solution Usage 0 Description Is the operation board assembly interchangeable between a 7055 and 7065 Solution The operation board assembly for the 7055 p n SSWE 70071 is interchangeable with the 7065 Notes 1 The original part number for the 7065 operation board assembly was p n 55TE 7001 2 The operation board EPROMs must be changed to match the overall machine s EPROMs Solution ID TAUS0620212EN Solution Usage 0 Description FS106 stapler cartridge lever green release part number Solution The stapler cartridge lever p n 120H99010 is not listed in the Parts Catalog Solution ID TAUS0620222EN Solution Usage 0 Description FS106 code F77 17 at power up or during operation Solution CAUSE A jammed or failed front stapler unit SOLUTION Remove the front stapler and clear any jammed staples If the problem persists replace the front stapler unit p n 120H50402 Solution ID TAUS0620226EN Solution Usage 0 Description FS106 code J72 82 during operation or at power up Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 83 7065 CAUSE A jammed or failed front stapler unit SOLUTION Remove the front stapler and clear any jammed staples If the problem per
131. m the lamp support material rear p n 55FA53020 is not recommended since the lamp terminals can inadvertently be installed in the wrong position Solution ID TAUS0609288EN Solution Usage 10 Description DF312 erratic RETURN ONE ORIGINAL message when using the document feeder Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 14 7065 CAUSE The paper detecting sensor lever return is delayed The edge of the paper sensor detecting lever spring is caught between the paper detecting lever and the paper detecting sensor lever holder SOLUTION The inner diameter of the spring part and the shape of the hook part of the paper detecting sensor lever spring has been changed Install the new style paper detecting sensor lever spring p n 129H40081 Solution ID TAUS0617497EN Solution Usage 10 Description PU108 intermittent J72 xx or J73 xx during copy process or at power up Solution CAUSE Photosensor sensitivity out of adjustment SOLUTION To adjust photosensor sensitivity perform the following 1 Power the copier OFF 2 Open the front door of the PU108 and clean the Size detect board assembly p n 13NK 9610 3 Remove the access panel on the rear cover of the PU108 to view the finisher CB 4 Access the 47 mode power the copier ON while pressing the 4 and 7 keys 5 Rotate VR1 clockwise until the corresponding LED goes OFF and then rotate counterclockwise until the LED goes ON then
132. mpatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 1OBASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0655991EN Solution Usage Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 91 7065 Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies
133. multimode power the machine ON while holding the 4 and 7 keys input code 60 press P 01 P 3 With PS301 actuated the display should read L 4 If the display reads H check to see if CN8 3 on the DFCB goes low when actuating PS301 5 If it does go low then replace the DFCB p n 129H 9010 If it does not go low then replace PS301 p n 120A85520 6 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0613668EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 78 7065 Description When replacing the main CB CN140 on the main CB has 9 pins but the connector on the harness has 10 pins Solution CAUSE The main CB is for a 7060 SOLUTION The 7065 main CB is part number 55TA 9015 and the 7060 main CB is part number 55FA 9017 Solution ID TAUS0613740EN Solution Usage 0 Description PRINT IN PROGRESS message will not clear when trying to print test pages from the operation panel of the main body The 7065 is connected to an IP303 Solution CAUSE The image processing board has failed SOLUTION Replace the image processing board p n 55TA 9500 Note The IP303 connects directly to the image processing board A separate video interface board is not used on the 7065 Solution ID TAUS0614022EN Solution Usage 0 Description Partially blank copies when copying non standard originals from the platen glass and manually selecting the correct paper size Optics only scans to 1
134. n perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 Scroll to dipswitch 11 5 Use the matrix below to determine which value to input at the dipswitch 11 5 to 0 layer type menu screen 11 5 to 1 direct selection menu screen Press the OFF key to select 0 or the ON key to select 1 Power the copier OFF ON to exit the 25 mode ou Solution ID TAUS0610267EN Solution Usage 5 Description How to program full auto screen setting Solution To program full auto screen perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Set DIPSW7 bit 7 to 0 and DIPSW11 bit 5 to 0 Power the copier OFF ON to exit the 25 mode AOUN Solution ID TAUS0610283EN Solution Usage 5 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 25 7065 Black copies or partially black copies Internal prints are normal Solution CAUSE The L1 inverter board is defective causing improper voltage or no voltage to L1 SOLUTION Replace the L1 inverter board p n 55TA83510 The inverter board is located on the first mirror unit Solution ID TAUS0610347EN Solution Usage 5 Description When duplexing 2 2 and using sheet cover inser
135. n ID TAUS0610869EN Solution Usage 2 Description Is sorting or grouping available without a finisher installed Solution The 7065 is available with 3 output modes when configured without a finisher Sort with normal exit default Sort with alternate exit Group with normal exit Notes 1 Sort with alternate exit requires that 8 5x11 and 8 5x11R paper be loaded in any tray except bypass tray 2 Refer to page 6 26 and 6 27 of the 7065 User s Manual Solution ID TAUS0610905EN Solution Usage 2 Description Can the 7065 make copies at 600dpi Solution The 7065 will only copy at 400dpi Using the HIGH or VERY HIGH resolution selections increases grayscale recognition and printing compatibility HIGH mode enables 64 levels of grayscale VERY HIGH enables 256 levels of grayscale Solution ID TAUS0611650EN Solution Usage 2 Description FS108B how to Z fold copies Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 42 7065 Solution The FS108B is not capable of Z folding copies Solution ID TAUS0611693EN Solution Usage 2 Description How to add toner 7065 Solution To add toner perform the following 1 Remove the flexible outer cap on the cartridge if present Shake the cartridge several times to loosen the toner Open the copier front door and pull the toner hopper 90 degrees to the right Invert the toner cartridge over the hopper with the arrow pointing toward you Insert the
136. n ID TAUS0622065EN Solution Usage 1 Description DF312 when the RADF shaft p n 120A15110 depicted on page 14 item 10 of the DF312 Service and Parts Catalog 9 99 is ordered a coupling is received rather than the shaft Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 70 7065 Solution The part number assigned to the separation shaft depicted on page 14 item 10 of the DF312 Service and Parts Catalog 9 99 is incorrect The separation shaft can be obtained by ordering p n 129H45031 Solution ID TAUS0622160EN Solution Usage 1 Description DF312 the paper takes the double side original path when making a single side copy and then jams at position 12 Solution CAUSE The front lever on the flapper guide p n 120A45110 has shifted on the shaft resulting in the guide being partially actuated when the solenoid is not energized SOLUTION Replace the guide As a temporary solution reposition the lever and glue it onto the shaft with a drop of glue Solution ID TAUS0622564EN Solution Usage 1 Description INCOMPATIBLE DRUM PLEASE REPLACE WITH THE DRUM APPROVED FOR THIS PRODUCT message after doing a PM and replacing the drum Solution CAUSE Dirty sensors on the TCSB or a failed TCSB SOLUTION Clean the two sensors on the TCSB and do the Dmax and gamma adjustments again before replacing the TCSB p n 25SA 9100 This part is listed in the Parts Catalog as the toner control print panel un
137. n ID TAUSO628660EN Solution Usage 1 Description FS108 copies exit into the sub tray rather than the selected main tray Solution CAUSE In the 25 mode dipswitches 2 0 and 2 1 are incorrectly set SOLUTION To correctly set the dipswitches perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 74 7065 Power the copier ON while pressing the 2 and 5 keys From the memory setting mode screen select 1 Software Switch Setting Use the arrows to select the dip switches and change 2 0 to a 0 and 2 1 to a 0 by pressing OFF Power the copier OFF ON to exit the 25 mode PION gt Solution ID TAUS0629167EN Solution Usage 1 Description PLEASE CHECK ORIGINAL OR SELECT THE SCANNING AREA is displayed when an 8 5x11 original is placed on the platen glass Solution CAUSE Improper programming of the platen original size detection AB inch dipswitch SOLUTION To properly program the platen original size detection AB inch dipswitch setting perform the following 1 Access the 25 mode 2 Scroll to dipswitch 16 0 3 Touch OFF on the touchscreen to set dipswitch to 0 4 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0629761EN Solution Usage 1 Description Part number for the fixing release shaft which is depicted as unavailable in the 7065 Parts Catalog First Edition 8 99 on page 80 Solution The fixing release shaft is incorrectly displayed as being unava
138. n arrows to increment to software switch 8 1 Touch OFF on the touchscreen to set the data to 0 Power the copier OFF Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 2 Lens mode ratio on the touchscreen Touch the desired Preset Magnification 1 6 which is to be programmed Using the numeric keypad input the desired magnification ratio and touch SET OANDOaABRWNDY Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 69 7065 on the touchscreen The factory preset magnification ratios are PRESET 1 0 50 PRESET 2 0 65 PRESET 3 0 77 PRESET 4 1 29 PRESET 5 1 55 and PRESET 6 2 00 9 Power the copier OFF ON to exit the Key Operator Mode Solution ID TAUS0620940EN Solution Usage 1 Description DF312 J63 07 when feeding from the RADF The pickup and feed tires fail to rotate Solution CAUSE A sheet of paper is present under the pressure plate assembly which is not detected by sensors in the idle mode SOLUTION Use the stopper arm p n 120A14041 to lower the pressure plate assembly p n 129H 1411 and remove any sheets of paper lodged in this area SPECIAL NOTE Solution provided by Charles Scott KBT Cranford Solution ID TAUS0620944EN Solution Usage 1 Description PU108 73 15 occurs during idle mode Solution CAUSE PS8 Exit sensor SOLUTION To check PS8 Alignment plate upper H P perform the following 1 Access
139. nd CN397 2 on the DCPS If present check for 24V DC at CN2 1 and CN2 2 and 5V DC at CN8 9 and CN8 10 on the DCPS If not present power the machine OFF and remove all connectors from the DCPS except CN382 CN395 CN396 CN397 CN398 and CN8 Then power the machine ON Check for 24V and 5V directly off of the DCPS at the pins previously checked If voltages are still not present replace the DCPS p n 55FA84511 Note Check ICP4 and ICP5 to see if they are open If they are the DCPS may have been damaged by a bind in the Tray 3 and Tray 4 up down motor or related parts Do not replace the DCPS if ICP4 and ICP5 are open without first checking for binding as this may cause the DCPS to fail again AARONS Solution ID TAUS0621501EN Solution Usage 3 Description Copier cycles OFF ON continuously at power up Solution CAUSE Multiple board failure consisting of a failed operation panel and main CB SOLUTION Replace both the main CB p n 55TA 9019 and the operation unit p n 55TE 7001 SPECIAL NOTE Solution provided by Roy Eagan KBT Professional Services Solution ID TAUS0601887EN Solution Usage 2 Description Vibrating noise which starts and stops during copy cycle Solution CAUSE Lack of lubrication on the shafts of the assist drive gear clutch assembly resulting in noise as the assist drive clutch MC11 cycles ON OFF SOLUTION To lubricate the shafts of the assist drive gear clutch assembly perform the following
140. ngth The new fanning spring is 22mm in length and may be either gold or silver colored 2 The pad material has changed The current pad is gray the new pad is white 3 Under no circumstances should the new pad be cleaned with alcohol Cleaning it with alcohol will increase the friction and no feed jamming can result If alcohol is used accidentally it may take 150 original feeds to correct the problem 4 If the current fanning spring is used with the new pad noise will be generated during original feed 5 The torque limiter p n 129H 4740 must either be left in place or replaced if it was previously removed 6 Both pickup springs p n 120A45470 must be installed if they were previously disengaged See DF312 Technical Bulletin 2 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0609547EN Solution Usage 122 Description Light copies poor fill at setup Solution CAUSE Performing various setup adjustments out of sequence SOLUTION Use the following procedures to ensure proper setup of a new machine COPIER ONLY SETUP Order in which setup procedures are done is critical Charge Grid Voltage L Detection Dmax LD1 and LD2 Offset strive for the darkest density of the spec
141. nnotPING the copier 5 C D203 error code 6 Display resetting to Japanese 7 Losing network settings after firmware upgrade 8 C E002 error code 9 Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C284x error code Bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701604EN Solution Usage 2 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is re
142. odge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Solution ID TAUS0656577EN Solution Usage Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScrip
143. old is off by 3mm Solution CAUSE The Fold Adjustment has not been performed SOLUTION To adjust the fold in 36 mode perform the following 1 Access the 36 mode power the machine OFF then while holding down on the 3 and 6 keys power the machine ON Select 6 Finisher Adjustment at the copier display Select Copy Screen at the copier display The display switches to the Copy screen Take a fold sample using the paper size that you want to adjust for Return to the adjustment screen and select 2 Folding stopper adjust Select the size for adjustment by pressing the NEXT ADJUSTMENT button on the display Enter the adjustment value half the value of the discrepancy along the folded sets trailing edge using the button or the numeric keypad 0 1mm step If the lower pages are jutting out past the upper pages the fold is too much to the side correct by adjusting to the side If the upper pares are jutting out the fold is too much to the side correct by adjusting to the side 8 Press the Set button to register the adjustment 9 Return to the copy screen and take another sample 10 Repeat the above adjustment procedure for other paper sizes 11 Power the machine OFF ON to exit the 36 mode NOOR WND Solution ID TAUS0610182EN Solution Usage 5 Description How to program the touchscreen for direct selection menu screen Solution To program the touchscreen for direct selection menu scree
144. olution To reset the drum counter perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 091 3 Press the START PRINT key 4 Power the copier OFF ON to return to normal mode Note To verify drum count reset Press P 3 and then START PRINT The top of the touchscreen will display the current drum count which should be 0 Solution ID TAUS0613545EN Solution Usage 2 Description Universal tray not recognizing proper paper sizes Solution CAUSE Failed main CB SOLUTION Inspect tact switches on the universal tray to ensure that the switches are actuating properly if problem persists replace the main CB p n 55TA 9010 Solution ID TAUS0613598EN Solution Usage 2 Description How to turn off the fixed passcode 9272 needed to access 25 36 and 47 mode Solution To turn off the fixed passcode needed to access the service modes perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Enter 9272 using the LCD screen and press OK Press 1 Software Switch Setting Press the left up arrow one time and the right up arrow 6 times to change the display to 2 6 1 Press OFF The display will change to 2 6 0 Power the machine OFF ON to exit the 25 mode AARON Solution ID TAUS0613763EN Solution Usage 2 Description How to enable disable ECM Solution To access ECM in the Key Operator Mode
145. ons U S A Inc September 2007 75 7065 Description J92 when duplexing only on the last copy Solution CAUSE A spring that holds the conveyance rollers in place failed SOLUTION Replace the spring p n 25SA43180 Solution ID TAUS0642495EN Solution Usage 1 Description The first 3 inches of the copy are good and the rest of the copy is blank Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 55FA84512 Solution ID TAUS0647924EN Solution Usage 1 Description LT351 is the LCT previously used on the model 7150 7060 and FORCE 60 compatible with the model 7065 copier Solution The proper LCT for the model 7065 copier is the LT352 item 950 657 To accommodate the increased copy speed of the 7065 the line speed of the LT352 has been increased Also a pre feed sensor has been fitted The LT352 is backward compatible and can be installed on the 7150 7060 and FORCE 60 Solution ID TAUS0609074EN Solution Usage 0 Description DF312 erratic operation or no operation after replacing DF312 ROM Solution CAUSE The ROM for the DF312 has an access time of 100ns 512KB If a ROM with a higher access time i e 120ns or 150ns is used erratic operation or no operation may result SOLUTION Only use a 100ns ROM for the DF312 Solution ID TAUS0609188EN Solution Usage 0 Description Caster roller and or adjusting screw are damaged when rolled over an obstacle such as a step on a elevator Solut
146. ordering procedure in the bulletin This cover is not available as a spare part 3 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622837EN Solution Usage 0 Description Microsoft Windows 2003 Server printer driver support 7065 Solution Microsoft Windows 2003 Server printer driver support list Notes 1 The latest version print driver is available for download from the Support amp Drivers URL http kmbs konicaminolta us eprise main KMBS Support_Center Home section on the public web site or the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com 2 To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623376EN Solution Usage 0 Description FS108B paper exiting extremely slow causing a J72 17 Solution CAUSE The shaft holding part of the slide pulley has worn As a result the timing belt becomes slack skipping teeth and slows down the paper exit operation SOLUTION Replace the slide pulley p n 129U76550 Notes
147. ormality detection software operates SOLUTION To reset the code perform the following 1 Hold 2 and 5 keys simultaneously and push power ON 2 Select 1 Software Switch Settings 3 Use the up arrow to advance the first digit to a 3 and the second set of arrows for the second digit to a 1 and select OFF 4 3 1 0 3 2 0 3 3 0 and 3 4 0 all must be O OFF Note Parts to check or replace CB TH1 TH2 TH3 and Lever 2 fixing unit insertion lock should be reseated Solution ID TAUS0609285EN Solution Usage 1 Description FS106 jam position 13 only when stapling Solution CAUSE A failed finisher CB M14 does not come ON SOLUTION Replace the finisher CB p n 129R 9010 Solution ID TAUS0609520EN Solution Usage 1 Description The touch screen is locked up in 25 mode Solution CAUSE The touch screen on the control panel is out of standard adjustment SOLUTION To adjust the touch screen on the control panel perform the following 1 While holding down on the HELP key power the machine ON 2 Touch 10 Control panel adjustment to display the Control Panel Adjustment Screen 3 Touch indication at the upper right and lower left coroners on the Control Panel Adjustment Screen The present coordinates will be displayed in the message area of the screen Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 52 7065 4 Check that the X coordinate and Y coordinate displayed in the first
148. osition the black belt detect gear so the the cut out is centered with the paper exit belt home position detection photosensor PS9 Secure drive pulley F in place Verify proper operation Solution ID TAUS0610497EN Solution Usage 20 Description DF312 intermittent PLEASE LOAD A4 PAPER message after 8 5x11 is scanned Solution CAUSE The RADF original size detection does not operate properly or the RADF control board DFCB was replaced SOLUTION To prevent the message when feeding originals from the DF312 perform the original size adjustment 1 Access the 36 mode by holding down the number 3 and 6 keys while turning the main switch ON 2 The 36 screen should now be displayed Touch selection number 2 Image adjustment 3 The Image Adjustment Menu Screen should be displayed press 4 RADF adjustment 4 The RADF adjustment Menu Screen should be displayed press 2 Original size adjustment 5 Original Size Adjustment Screen is displayed press the up or down arrows and select the original size 8 5x11 or 5 5x8 5R to adjust 6 Set the original of the size selected on the RADF and press the Start Print button 7 Check for the COMPLETE indication in the message display area 8 Repeat steps 5 and 6 to make adjustments for both sizes 9 Press the PREVIOUS SCREEN key to return to the RADF Adjustment Menu Screen 10 Power OFF the main switch to cancel the 36 mode Solution ID TAUS0618954EN Solution Usage 19 Copyright 2007 Konica
149. ouch the OFF 0 key which is displayed on the touchscreen Power the copier OFF ON to exit the 25 mode NOOR WND Solution ID TAUS0614266EN Solution Usage 8 Description FS108B J73 9 at power up Solution CAUSE Dirty or defective PS28 folding passage PS 1 SOLUTION To check the operation of PS28 folding passage PS 1 perform the following 1 Enter the 47 multimode turn the machine ON while pressing the 4 and 7 keys input code 76 press P 24 P 2 Open front door of the FS108B and lift the guide plate in the folding unit 3 Place a sheet of paper into the folding unit to actuate PS28 to see a change of state on the LCD display screen 4 If there is no change in state replace PS28 p n 540085510 CAUSE Dirty or defective PS28 folding passage PS 1 SOLUTION To check the operation of PS28 folding passage PS 1 perform the following Enter the 47 multimode turn the machine ON while pressing the 4 and 7 keys input code 76 press P 24 P Open front door of the FS108B and lift the guide plate in the folding unit Place a sheet of paper into the folding unit to actuate PS28 to see a change of state on the LCD display screen If there is no change in state replace PS28 p n 540085510 PON Solution ID TAUS0614724EN Solution Usage 8 Description Erratic touchscreen display consisting of lines and garbled characters No input keys are recognized Solution CAUSE The operation unit has failed resulting in
150. oup at 1 800 825 5664 Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 90 7065 Solution ID TAUS0600708EN Solution Usage Description What print drivers are compatible with Macintosh OS X Version 10 Solution The latestprint driversare available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSDWeb Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Macintosh OS 9x applications within OS 10 2 x are supported using the current Adobe PostScript drivers for Macintosh at http Awww adobe com support downloads product jsp product 44 amp amp platform Macintosh Solution ID TAUS0609312EN Solution Usage Description E46 25 shortly after power up Solution PROBABLE CAUSES 1 L1 exposure lamp emitting low light Check operation of L1 in 47 mode hold down the the 4 and 7 while powering ON the machine output code 000 press START and reply to LCD window choice YES NO Replace L1 p n 55TA83010 if it does not light 2 The slit glass which holds the white reference sheet in place has become dislodged To check the slit glass and white reference sheet perform the following a Power the copier OFF b Remove the right platen guide p n 55TA12511 platen stopper plate rear p n 55TA12521 platen g
151. per exit side of the machine should rotate If the optics cooling fan FM2 fails to rotate confirm the presence of 24V DC at FM2 drive CN83 A1 of the main CB which supplies 24V DC to the optics cooling fan FM2 to initiate rotation 4 Replace the optics cooling fan FM2 p n 55TA80550 as necessary Solution ID TAUS0623064EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 71 7065 F51 1 prior to the completion of warm up Solution CAUSE The developing drive motor has failed causing the motor to not achieve the proper speed during rotation SOLUTION Replace the developing drive motor p n 55FA80070 Note Prior to replacing the developing motor the developing drive unit should be inspected and cleaned to eliminate mechanical drag as a cause for the motor not achieving proper speed during rotation Also the developing unit should be checked for any binds during rotation which might cause the developing motor to not achieve the proper speed during rotation Solution ID TAUS0623138EN Solution Usage 1 Description J65 02 displayed at power up Solution CAUSE PS309 Original reversal sensor is obstructed SOLUTION Inspect PS309 and remove any foreign objects from obstructing the sensor i e sticky notes Solution ID TAUS0623181EN Solution Usage 1 Description PU109 can the Punch Unit be installed on a machine with an FS108B finisher Solution T
152. print panel unit p n 55TA 9500 There is no separate Video Interface Kit Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 41 7065 Solution ID TAUS0610149EN Solution Usage 2 Description FS108B unable to select the cover insert mode The finisher has a P1108 installed Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0610208EN Solution Usage 2 Description Tandem printer what happens during tandem printing when INTERRUPT is pressed on one machine to make a copy Solution The interrupted machine will stop printing at the completion of the set in progress and will begin printing when the copy job is completed The other tandem unit is unaffected Solution ID TAUS0610297EN Solution Usage 2 Description PLEASE LOAD SIZE 1 PAPER message when sort mode is selected and stored under job memory 15 Solution CAUSE EPROM issue SOLUTION Upgrade to latest version firmware Note Latest EPROM level and Internal Link for Faxing Printing current 7065 EPROM information RUN V text Wordpad exe v text newrom 7065 txt Solution ID TAUS0610768EN Solution Usage 2 Description Tandem printer tandem copier can the FS106 and the FS108B be used together in a tandem configuration Solution Tandem printing or tandem copying requires the use of the same finisher either the FS106 or the FS108B The finishers cannot be mixed in a tandem configuration Solutio
153. ption The copy is enlarged by more than 200 Solution CAUSE A failed image processing board SOLUTION Replace the image processing board p n 55TA9502 Solution ID TAUS0613428EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 58 7065 The part received when ordering a developing drive gear p n 25BA77211 as identified in the 7065 Parts Catalog First Edition August 1999 on page 27 item number 24 is not correct Solution The part number for the developing drive gear as identified in the 7065 Parts Catalog First Edition August 1999 is incorrect The correct part number for the developing drive gear is p n 300077410 Solution ID TAUS0613429EN Solution Usage 1 Description Part number for the paper feed driving shaft which is depicted as unavailable in the 7065 Parts Catalog First Edition 8 99 on page 26 Solution The paper feed driving shaft is incorrectly displayed as being unavailable in the 7065 Parts Catalog First Edition 8 99 The paper feed driving shaft can be obtained by ordering p n 55TA15010 Solution ID TAUS0613630EN Solution Usage 1 Description TU108 can the Trimmer Unit be used with the 7065 Solution The Trimmer Unit Item 950647 used in conjunction with the FS108B can be installed on the 7065 Solution ID TAUS0613701EN Solution Usage 1 Description After upgrading the EPROMs to level 18 5 the Indication of ROM Vers
154. ress 2 1 in 25 mode is set to a 0 To change address 2 1 perform the following 1 Turn the machine OFF 2 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 3 Select 1 Software Switch Setting 4 Use the arrows on the LCD to select dipswitch 2 1 5 Touch the OFF key on the LCD to change the data to 1 6 Press PREVIOUS SCREEN 7 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0619351EN Solution Usage 3 Description FS108B F77 08 during operation or initialization Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 39 7065 CAUSE A failed finisher wiring harness H causing intermittent operation of PS14 rear stapler rotation home position sensor Due to constant flexing of the harness one or more of the conductors inside the wiring insulation will break affecting PS14 operation SOLUTION Replace finisher wiring harness H p n 129U90080 Solution ID TAUS0620220EN Solution Usage 3 Description LT352 J30 01 when duplexing from the LCT Solution CAUSE Worn actuators for PS10 optics sync sensor 2 and PS19 optics sync sensor 1 SOLUTION Replace the worn actuator for PS10 p n 55TA40090 and PS19 p n 25SA40530 Solution ID TAUS0620703EN Solution Usage 3 Description No power Solution CAUSE The DCPS has failed SOLUTION To check the DCPS perform the following With the main switch SW1 ON check for 115V AC at CN397 1 a
155. rging control plate contained in the 7055 7065 maintenance kit PCUA 950642 is not compatible with the charging corona installed in the model 7055 7065 SOLUTION Do not install the charging control plate contained in the 7055 7065 maintenance kit PCUA 950642 when performing a PM unless it matches the description for the proper charging control plate as described within this solution The proper grid has a total of three 3 rectangular slots 5mm x 11mm on the end where the charging control springs p n 55FA25050 attach and can be obtained by ordering p n 25SA25081 The improper grid has a total of six 6 rectangular slots 2mm x 11mm on the end where the charging control springs p n 55FA25050 attach Solution ID TAUS0613749EN Solution Usage 4 Description When scanning mixed originals the machine does not print the first set until all pages are in memory Solution CAUSE This is normal machine operation SOLUTION The machine must scan all mixed originals before printing will start Solution ID TAUS0614190EN Solution Usage 4 Description PU108 can the Punch Unit be used with the 7065 Solution The PU108 is compatible in copy mode with either the FS106 FS108 standard finisher or the FS108B booklet maker finisher as long as the main body and finisher EPROMs are at the latest level Note Availability of PU108 for 7055 and 7065 Info Source Bulletin No 46 01 To view the PDF Acrobat Reader must be installed Acrobat Rea
156. ring or binding between the shaft of the lower paper exit guide and the bushings resulting in improper sensor actuation To ensure proper movement of the lower paper exit guide perform the following a Power the copier OFF b Remove the reverse paper exit unit Inspect the solenoid holder spring for any signs of damage or weakness Increase the tension or replace the spring p n 55TA43240 as necessary Remove the e clips p n 002670406 from each end of the lower paper exit guide shaft e Remove and clean the paper feed delivery shaft bushings Replace the paper feed delivery shaft bushings p n 466076020 as necessary f Thoroughly clean the ends of the lower paper exit guide shaft Replace the lower paper exit guide shaft p n 55TA43090 as necessary Qo 4 Rick Kubal Konica BT Minneapolis has identified that the black idler rollers p n 55TA40160 are binding against the roller cutouts in paper feed guide plate A p n 55FA40632 Reform the cutouts in the guide plate to ensure the idler rollers spin freely Solution ID TAUS0613834EN Solution Usage 15 Description Intermittent 17 110r J30 01 when feeding from Tray 3 and Tray 4 Solution CAUSE The 17 11 code is not identified in the service manual however it has been identified as a timing error SOLUTION Upgrade to latest level EPROM 23 or higher and set 25 mode dipswitch 17 0 to 1 Note To view the link Acrobat Reader must be installed Acrobat Reader can be downloa
157. rint and check that the motor comes ON 3 If the motor does not come on check CN on the MCB and make sure all the wires in the connector are in place and reconnect the connector If the connector is good replace the FM22 motor p n 55FA80540 4 Power the machine OFF ON to exit the 47 multimode Solution ID TAUS0613013EN Solution Usage 0 Description How to enable two counts on the total counter for 11x17 paper Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 77 7065 To set 11x17 size paper to count for two copies perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Press the 1 button on the touchscreen for software switch setting 3 Use the up down arrows to increment to software switch 1 1 4 Press the ON button to change the data to a 1 5 Press the previous screen button on the touchscreen to return to the memory setting mode 6 Turn the copier OFF then ON to exit the 25 mode Solution ID TAUS0613170EN Solution Usage 0 Description How to change the Auto Low Power Auto Shutoff settings Solution To change the Auto Low Power Auto Shutoff settings perform the following 1 Power down the Machine Enter the Key Operator Mode by holding down the Help key and powering the machine ON Touch the down arrow located in the lower left hand corner of the screen Touch Auto Low Power Auto Shutoff Select the desired setting
158. rporation If this is unacceptable please contact the product manager at prodinfo konicabt com Solution ID TAUS0611540EN Solution Usage 5 Description FS108B E70 0 at power up Solution CAUSE A communication error between the finisher CB and main CB has occurred SOLUTION Check the paper exit cover open close detection PS207 p n 540085510 Refer to FS108BM PI108 parts catalog 1st Edition October 1999 page 7 item 5 Verify connector at PS207 and finisher CB at connector 1 pin s A13 A22 and B18 Solution ID TAUS0611726EN Solution Usage 5 Description PLEASE LOAD SIZE 8 5x14 PAPER message Solution CAUSE APS is disabled in the Key Operator Mode Memory switches for Tray 2 SOLUTION To enable APS for Tray 2 perform the following Access the Key Operator Mode hold down the Help button at power up Select 9 Memory Switch Use the up arrow button and scroll to No 10 ATS APS switch Tray 2 Press the Change Setting Content button and set switch No 10 to ON Power copier OFF ON to return back to normal copy mode IAUN Solution ID TAUS0611834EN Solution Usage 5 Description FS108B when printing cannot fold and or staple Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0611878EN Solution Usage 5 Description DF312 does not recognize 8 5x14 folded originals Solution CAUSE The original size detection sensor1 PS303 is not actuated SOLUTION
159. rsa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Gr
160. sage 1 Description The numeric key will not function and the machine beeps approximately every minute Solution CAUSE A key was stuck on the control panel SOLUTION Repair the stuck key Solution ID TAUS0620569EN Solution Usage 1 Description Part number for the DALLAS chips or NOVRAMs Solution The model 7065 has two 2 NOVRAM positions Ensure that this part p n 943013400 is installed in the IC21 and p n 55FAKO010 is installed in the 1C24 location Solution ID TAUS0620643EN Solution Usage 1 Description FS108B unable to install the replacement conveyance foam roller p n 122H45251 which is depicted on page 10 reference number 21 of the FS108BM P1108 Parts Catalog 10 99 onto the conveyance shaft p n 122H15150 Solution CAUSE The part number provided in the Parts Catalog is incorrect SOLUTION The proper conveyance foam roller can be obtained by ordering p n 122H48251 Note The conveyance foam roller p n 122H48251 is also used as the paper exit roller A and is depicted on page 18 item 4 of the model FS108BM P1108 Parts Catalog 10 99 Solution ID TAUS0620861EN Solution Usage 1 Description How to program the Preset Magnification ratios Solution To program the Preset Magnification ratios perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Use the up dow
161. sage 11 Description How to default to mixed originals at power ON Solution To program JOB MEMORY perform the following Access the job memory mode and program a job in 15 that includes the mixed original mode Then access the Key Operator Code 1 Access the Key Operator Mode by pressing and holding the Help key while powering the copier ON 2 Select 9 Memory SW 3 Select 19 Job Memory 4 Select Change Setting Contents to ON Then program the auto reset option to function at the desired time This will cause the machine to initialize and auto reset to job memory 15 Solution ID TAUS0610187EN Solution Usage 11 Description F36 1 at power up Solution CAUSE Prescribed temperature is not reached within 120 seconds from the start of warm up SOLUTION Verify that connector and pins are seated correctly Check TH1 output at power up CN6 B1 should be at cold start 1 44V DC at full warm up it should drop to 1 31V DC check the TH2 at CN6 B3 should be at cold start 1 44V DC at full warm up it should drop to 1 31V DC and TH3 at CN6 A12 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 13 7065 should be at cold start 1 44V DC at full warm up it should drop to 1 31V DC Solution ID TAUS0611875EN Solution Usage 11 Description PLEASE LOAD 8 5x11R is displayed when using 8 5x11R and 8 5x14 originals in mixed original mode and rotation ON 8 5x11R paper is unavailable Solution C
162. sary AOUN Solution ID TAUS0618068EN Solution Usage 2 Description J30 1 when feeding from Tray 1 only Solution CAUSE Worn paper feed oscillate roller assembly SOLUTION Replace paper feed oscillate roller assembly p n 55FA 4110 Solution ID TAUS0618883EN Solution Usage 2 Description J16 0 when feeding from the Upper Tray Solution CAUSE MC6 is sticking causing a second sheet to be feed SOLUTION Clean replace MC5 paper feed clutch 1 p n 55FA82040 Solution ID TAUS0619704EN Solution Usage 2 Description TRAY 1 FAILURE PRESS AUTO TO SELECT EXCEPT THIS TRAY message shortly after power up Solution CAUSE One or more of the paper lift up gears for Tray 1 has broken teeth resulting in a loss of drive from the upper tray lift motor M17 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 48 7065 SOLUTION To check the paper lift up gears for Tray 1 perform the following 1 Power the copier OFF 2 Remove the upper right side cover p n 55TA12041 3 Remove the upper paper feed unit p n 55TA 4000 4 Thoroughly inspect the four paper lift up gears for any signs of broken teeth or misalignment Also ensure that the paper lift shaft pin A is straight 5 Replace paper lift up gear A p n 540077052 paper lift up gear D p n 540077321 paper lift up gear B p n 540077362 paper lift up gear C p n 540077311 and paper lift shaft pin A p n 300078010 as n
163. se the matrix below to input the proper destination 7 4 7 5 MODE 0 0 PU 108 for 2 holes Default for Japan 1 0 PU 108 for 3 holes Default for North America 0 1 PU 108 for 4 holes Default for Europe 8 Power the copier OFF ON to exit the 25 mode SPECIAL NOTE Solution provided by Ramon Tappan OCALA E G P INC NOOBRWN Solution ID TAUS0619444EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 67 7065 PLEASE SELECT ORIGINAL OR SELECT SCAN SIZE message is displayed when copying from the platen Solution CAUSE The Platen original size detection AB inch is set to Both AB amp inch in the 25 mode This needs to be set to Destination series only SOLUTION To set the machine to Platen original size AB inch to Destination only perform the following 1 Access the 25 mode power the copier OFF ON while simultaneously pressing the 2 and the 5 key 2 Select 1 software switch settings Using the far left down arrow on the touchsreen scroll to DIP SW 16 Using the middle up arrow on the touchscreen scroll to BIT 0 On the far right of the touchscreen select OFF Power the copier OFF ON Oo Ww Solution ID TAUS0619485EN Solution Usage 1 Description F28 1 after completing a PM Solution CAUSE This code indicates an abnormality with the charging output which can be the result of maintenance procedures performed on the charging corona unit S
164. sensor PD1 and the Gamma sensor PD2 located on the TCSB are dirty which results in an improper sensitivity reflection from the drum surface To clean the Dmax sensor and the Gamma sensor perform the following Power the copier OFF Remove the drum unit from the copier Remove the charge corona cleaning blade and drum from the drum unit Wipe the sensing surface of the Dmax sensor and Gamma sensor with a soft cloth or cotton pad Coat the drum surface and cleaner blade with starting powder and then reinstall the drum cleaning blade and charge corona Reinstall the drum unit into the machine Access the 36 mode power the copier ON while pressing the 3 and 6 keys Touch 1 Process adjustment on the touchscreen i Touch 6 Max density adj Gamma Adj on the touchscreen leave the default 400dpi selected j Press the START PRINT key k When the adjustment is complete power the copier OFF ON TO ro aQq0 09 Solution ID TAUS0610415EN Solution Usage 18 Description How to print out ECM Service Data information Solution There are two sections of information that can be printed The first method prints out the ECM information specifically 1 Copy quantity for each ECM password 2 Copy limit for each ECM password 3 Copy quantity for each paper size To print out the ECM information perform the following 1 Enter a 5 digit passcode Press P Press 9 Press the Start Print key Enter 8 di
165. side of the specified range of 57 to 219 degrees F Since this range may be exceeded in a car trunk special care may be required Also guard against a buildup of heat in the machine due to clogged fuser exhaust filters machine too close to the wall or by being near a window that shines enough light on the back of the machine to increase the internal temperature 2 If Konica supplies were used and the blade was properly lubricated with setting powder or toner please send all flipped cleaning blades with serial number of machine total count and copy count since the blade was installed to Konica Business Technologies Dept D709 Technical Support 500 Day Hill Road Windsor CT 06095 3 If you are using Konica supplies and still experiencing this problem please submit an new problem through Expert Web so we can properly track this issue in the field 7 gt oaQAno oo Solution ID TAUS0610145EN Solution Usage 1 Description Unable to access the reserve function Solution CAUSE The dual prohibition setting has been enabled which restricts access to the reserve function SOLUTION To enable access to the reserve function perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 53 7065 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW setting on the touchscreen 4 Program dipswitch 15 7 to 0 which will disa
166. sists replace the front stapler unit p n 120H50402 Solution ID TAUS0620237EN Solution Usage 0 Description UNDEFINED CODE A900H appears at power up Solution CAUSE The firmware in the operation board failed SOLUTION Replace the firmware in the operation panel with the latest version Note The latest firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Solution ID TAUS0620251EN Solution Usage 0 Description Is there a scanning option for the 7065 IP304 Solution A scanning option is not available with the 7065 IP304 Solution ID TAUS0620499EN Solution Usage 0 Description Machine goes into Power Save Mode immediately at power up Timer light is illuminated When the Power Saver ON OFF button is pressed Input copy time 0 hour s 5 minute s is displayed Solution CAUSE The current date has been selected as an OFF Setting day SOLUTION To change an OFF Setting day perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 8 Weekly Timer on the touchscreen Touch 5 Timer Action ON OFF Setting Select the appropriate days that the copier should be ON The selected days will be darkened Press Previous Screen to exit mode Power the machine OFF and back ON for normal operation NOOR W Solution ID TAUS0621632EN Solution Usage
167. ss of locating a part number for PS23 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 59 7065 Solution ID TAUS0613756EN Solution Usage 1 Description FS108B PS10 exit detect 2 not listed in the 7065 Parts Catalog October 1999 Solution CAUSE Incorrect documentation SOLUTION The Parts Department is currently in the process of locating a part number for PS10 Solution ID TAUS0613827EN Solution Usage 1 Description How to duplicate a folded 11x17 original Solution To duplicate a folded 11x17 original perform the following Press the Output button From the output screen press Folding and then OK Press the Application button From the application screen press Booklet to deselect it and then press OK Place the originals in the RADF and press the Start Print button OVP ON Solution ID TAUS0614094EN Solution Usage 1 Description First copy out time Solution First copy out time for the 7065 8 5x11 paper with no finisher attached is 3 9 seconds Solution ID TAUS0614114EN Solution Usage 1 Description Is there a CFF Computer Forms Feeder option available Solution There is no CFF option available for the 7065 Solution ID TAUS0614191EN Solution Usage 1 Description FS108B paper sizes which can be folded or folded and saddle stitched Solution The FS108B Item 950636 provides the ability to fold or fold and saddle stitch booklets using all t
168. stitch fold or perform post engine sheet insertion on individual mail merge documents Solution CAUSE When sending mail merge jobs to the 7065 from Microsoft Word 97 the merge is sent as a single document single print job SOLUTION The advanced features can be applied to the entire job but not each individual merged document Trademark ownership information Solution ID TAUS0611299EN Solution Usage 0 Description Establishment of part to prevent paper from falling between main body and finisher when clearing a jam Solution CAUSE When clearing a jam in the reverse paper exit unit paper may fall into the gap between the main body and the finisher The end user cannot retrieve the paper because the finisher and main body are fixed SOLUTION To cover the gap between the finisher and main body a paper exit holding sheet has been newly established and attached to the side cover C Solution ID TAUS0611837EN Solution Usage 0 Description Chapter function does not work when Booklet amp Blank Cover and Chapter are selected Solution Upgrade to the latest version EPROM s available on our TechWeb Solution ID TAUS0611925EN Solution Usage 0 Description F52 5 at power up Solution CAUSE FM22 E RDH cooling fan failed SOLUTION To check FM22 in the 47 multimode perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 42 press P5 2 Press the p
169. t Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700906EN Solution Usage Description FS103B E77 01 code at start up Solution CAUSE Failed Finisher Front Door Interlock Switch SOLUTION Replace the Finisher Front Door Interlock Switch p n 12QR86010 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 92 7065 Solution ID TAUS0701169EN Solution Usage Description J30 01 only when feeding from the LCT Tray 5
170. tection adjustment SOLUTION To prevent gray background copies and error messages from occurring as a result of toner soiled components or excessive toner within the developing unit perform the following 1 Add the new developer 2 Fill the toner hopper before starting the L detection procedure and leave the hopper swung away from the machine 3 Use the interlock door tool p n OOM6 2 00 to bypass the front door switch This will allow the toner to stabilize inside the hopper during the 5 minutes required for the L detection adjustment 4 Perform the L detection adjustment Upon completion of this adjustment remove the interlock tool swing the toner hopper to its operating position and close the front door Note Erroneous codes can also result after cleaning the developing unit if the area in which the sensor is mounted and the sensor itself are not carefully inspected to ensure that they are clear of used toner and developer prior to the installation of fresh supplies Solution ID TAUS0619201EN Solution Usage 5 Description No power Solution CAUSE The DCPS has an internal self protect circuit that will lock out operational output voltages Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 29 7065 SOLUTION To reset the internal self protect circuit perform the following 1 Power the copier OFF 2 Remove the machine power cord from the wall outlet 3 Let the machine sit for approximately 7
171. that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode IMPORTANT All programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C
172. the 3 and 6 keys 2 Select 2 Timing Adjustment 3 Select 3 Paper Feed Loop Adjustment 4 Press the Next adjustment key and select the paper feed tray that is to be adjusted 5 Enter a value from the numeric keypad then touch the Set key The input range is 20 small 00 standard 99 large Note 1 step 0 1 msec Solution ID TAUS0618844EN Solution Usage 12 Description PRESS START BUTTON TO RESTART message after pressing the Start button Solution CAUSE M1 in the FS106 failed SOLUTION To check M1 in the FS106 perform the following 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys input code 075 press P 01 P 3 The FS106 M1 1st conveyance motor should come on 4 Ifthe M1 1st conveyance motor does not come ON replace the M1 motor p n 122H80040 and clean the shaft and bushings that M1 drives 5 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0608857EN Solution Usage 11 Description Maximum memory available for the E RDH and IP303 Solution The maximum amount of memory available for the E RDH main body is 128MB Use the 32MB MU 103 PCUA 950781 Memory Expansion for the E RDH The maximum functional memory for the IP303 is 512MB Note Incorrect product specification information regarding the E RDH memory was inadvertently listed in our corporate product launch literature for the Konica 7065 Workgroup Document System Solution ID TAUS0609895EN Solution U
173. the finisher and main body SOLUTION To confirm the operation of the finisher main wiring interface harness perform the following 1 Power the copier OFF 2 Isolate the finisher from the main body 3 Power the copier ON and attempt to make a copy If a copy is successfully output the problem is related to a poor connection between the finisher and the copier main body 4 Thoroughly inspect the finisher main wiring interface harness for any signs of damaged or improperly aligned pins Reseat CN9 and CN10 on the finisher CB Also reseat the finisher main wiring interface harness at CN101 and CN119 on the exit side of the copier main body 5 Replace the finisher main wiring interface harness p n 129R90170 as necessary Solution ID TAUS0626570EN Solution Usage 1 Description J30 01 occurs when using the bypass Solution CAUSE Loop timing is not properly adjusted SOLUTION Adjust the loop timing for the bypass tray To adjust the loop timing perform the following 1 Access the 36 mode power the machine ON while holding down on the 3 and 6 keys 2 Select 2 Timing Adjustment 3 Select 3 Paper Feed Loop Adjustment 4 Press the Next adjustment key and select bypass 5 Enter a value from the numeric keypad then touch the Set key The input range is 20 small 00 standard 99 large Note 1 step 0 1 msec Solution ID TAUS0626654EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Sol
174. the grid is correctly installed and that the charging control springs p n 55FA25050 are not damaged Solution ID TAUS0611240EN Solution Usage 4 Description FS108B jam position 17 and J72 35 when using cover insertion with the P1108 Solution CAUSE PS201 sheet passage is not turned ON after MC201 paper feed should of feed from the P1108 SOLUTION Clean MC201 p n 25SA82030 paper feed clutch or replace it Solution ID TAUS0611353EN Solution Usage 4 Description F51 9 after closing front door and intermittently when scanning originals Solution CAUSE A speed abnormality in M12 optics drive motor was detected SOLUTION Clean optics cables and pulleys check for frayed cables Check for loose wires and DCPS Solution ID TAUS0611475EN Solution Usage 4 Description Booklet mode will not fold staple Solution CAUSE Less than eight originals are used If the output is less than two sheets there is no need to staple SOLUTION Ensure that at least eight originals are used with booklet fold staple Solution ID TAUS0611491EN Solution Usage 4 Description Does the 7065 have scanning to hard drive capabilities Solution The 7065 does not have scan to hard drive capability At this time the 7075 7040 and 7033 have the scanning feature with optional hard drive and network card installed on respective image processing units Solution ID TAUS0611553EN Solution Usage 4 Description J17 6 during copying Solution C
175. tion the pages are out of order and the first side of page one is blank Solution CAUSE The bypass tray is being used for the inserted sheets SOLUTION Duplexing from the bypass tray is disabled when using sheet cover insertion therefore the second side will be printed in the 2 1 mode All other pages will be printed out in 2 2 mode If Tray 1 or Tray 3 is used for the inserted sheets all pages will be in the correct order The insert tray can be changed to either Tray 1 or Tray 3 by accessing Memory Switch 20 Solution ID TAUS0610395EN Solution Usage 5 Description INCOMPATIBLE DRUM REPLACE WITH DRUM APPROVED FOR THIS MACHINE message at power up Solution CAUSE The Dmax sensor PD1 and the Gamma sensor PD2 located on the TCSB are dirty which results in an improper sensitivity reflection from the drum surface SOLUTION To clean the Dmax sensor and the Gamma sensor perform the following 1 Power the copier OFF 2 Remove the drum unit from the copier Remove the charge corona cleaning blade and drum from the drum unit Wipe the sensing surface of the Dmax sensor and Gamma sensor with a soft cloth or cotton pad Coat the drum surface and cleaner blade with starting powder and then reinstall the drum cleaning blade and charge corona Reinstall the drum unit into the machine Access the 36 mode power the copier ON while pressing the 3 and 6 keys Touch 1 Process adjustment on the touchscreen Touch 6
176. to the PU108 during installation two people should perform the installation Solution ID TAUS0615095EN Solution Usage 0 Description FS108B J72 28 Solution CAUSE The finisher bypass gate solenoid SD5 is not properly adjusted SOLUTION Perform the bypass gate adjustment as outlined on pages 1 70 and 1 71 of the FS 108 FS108BM service manual After adjustment ensure the solenoid and gate move freely with no binding Solution ID TAUS0615740EN Solution Usage 0 Description How to submit a file for a current installation or pre sales printer test in a Microsoft Windows or Macintosh environment Solution To submit a file for a current installation or pre sales printer test in a Windows or Macintosh environment perform the following 1 Provide the product s current print driver to the customer 2 Have the customer configure the job as they would like it printed and print the job to a file This will eliminate the need for NSSG to have a copy of the specific application and will save time trying to determine how the document is supposed to be formatted for printing Note Most applications have a print to file option 3 Have a SRF Service Request Form filled out by contacting the NSSG Hotline In NSSG s continuing review of support processes the method of requesting advanced levels of support have been redefined NSSG no longer requires that a SRF form be filled out by the technician and faxed Instead to streamline the proc
177. toner level sensing replenish toner display SOLUTION To set the toner level sensing mode perform the following 1 Enter the memory rewrite mode by either entering the mode changing menu hold down P until enter password or by turning the copier on while pressing the 2 and 5 keys Release the 2 and 5 keys when the 25 Mode Menu Screen appears 2 Select 1 Software switch setting 3 From the Software SW Setting Screen use the arrows to select and change the following dip switches a 4 0 and 4 1 to 0 for after 100 copies b 4 0 to a 1 and 4 1 to a 0 for after 1000 copies c 4 0 toa 0 and 4 1 toa 1 for after 2000 copies d 4 0 and 4 1 to a 1 for after 3000 copies Notes 1 Toner level is detected after the number of copies set by 4 0 and 4 1 The recommended setting is for 100 copies 2 When increasing the number of copies the amount of toner may become insufficient before machine indicates ADD TONER The density may become light when copying large run of heavy fill or dark originals continuously Solution ID TAUS0610664EN Solution Usage 4 Description FS108B how to test sensors and loads in diagnostics 47 mode Solution See the FS108B 47 mode output input code list Solution ID TAUS0610953EN Solution Usage 4 Description Toner spots on copies Solution CAUSE The toner spots are due to a turned up scraper on the toner collection roller assembly SOLUTION To prevent the scraper from interfering with the toner colle
178. tp www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625827EN Solution Usage 0 Description TU108 SC77 37 during operation and unable to select fold staple and trimmer Solution CAUSE M106 FNS driving motor timing belt fell off SOLUTION Re install the timing belt Solution ID TAUS0625833EN Solution Usage 0 Description FS108 108B Service Manual Solution FS108 108B Service Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626177EN Solution Usage 0 Description Light copies Solution CAUSE Soiled mirrors in the optics section SOLUTION Clean the three mirrors in the optics section under the platen glass SPECIAL NOTE Solution provided by Mark Feliz CTWP Solution ID TAUS0627281EN Solution Usage 0 Description Intermittent J94 0 when making 1 2 or 2 2 copies Solution CAUSE Worn actuator or defective ADU sensor SOLUTION To inspect the ADU paper exit 2 sensor perform the following 1 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 2 Input code 82 multi code 07 82P 07P 3 Make sure that there is a piece of p
179. trol panel adjustment is incorrect This adjustment will shift the position of the touch sensor of the LCD unit SOLUTION To change the control panel adjustment perform the following 1 Enter the Key Operator mode turn the machine ON while pressing the Help key 2 Touch selection 10 Control Panel Adjustment on the touchscreen to display the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when touching 10 the control panel adjustment can be accessed by touching any numeric key on the 10 key pad Two plus signs should be visible on the screen 3 Touch the at the upper right lightly with a touch pen something with a round tip which is made of resin is recommended as a touch pen Check the coordinates displayed in the top line at the top of the screen 4 Ensure that the X coordinate and the Y coordinate displayed in the message area fall within the standard values displayed on the second line The values are in hexadecimal 5 If the values are not within the acceptable parameters repeat Step 3 until the values are acceptable 6 Touch the at the lower left lightly with a touch pen Repeat the process used for the upper right coordinate until acceptable values are achieved 7 As verification of a correct adjustment touch the Check keys at the upper and lower right corners A beep tone should be heard If a beep tone is not Copyright 2007 Konica Minolta Business So
180. ts Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 81 7065 Trademark ownership information Solution ID TAUS0616267EN Solution Usage 0 Description Test Synopsis for Create form Create form Server and Create print printing sample forms data and a custom form data from Microsoft Windows 98 Windows 2000 Professional Windows NT 4 0 Workstation using Windows NT 4 0 Server as the Create form Server Solution Test Synopsis results Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0616308EN Solution Usage 0 Description FS108B intermittent J72 30 when stapling Solution CAUSE Worn or damaged actuator for PS6 paper exit1 SOLUTION To verify the operation of PS6 paper exit 1 perform the following 1 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 076 press P 5 P 2 Manually move the actuator for PS6 paper exit 1 to see a change of state on the LC
181. ts the word BYPASS cannot be displayed on the touchscreen when the bypass tray is empty Therefore current firmware is designed to display the actual size of paper loaded in the bypass or an exclamation mark when the bypass is empty Solution ID TAUS0616716EN Solution Usage 1 Description DF312 J63 4 and area 14 jams when duplexing Solution CAUSE Original reversal detect sensor did not detect paper SOLUTION Check PS309 original reversal sensor and or SD301 p n 120A 4750 To check PS309 perform the following 1 Power the copier OFF 2 Enter the 47 multimode hold down the 4 and 7 keys while powering the copier ON input code 60 press P 05 P 3 A High should be displayed with paper loaded 4 Power the machine OFF ON to exit the 47 mode To check SD301 perform the following Power the copier OFF Enter the 47 multimode hold down the 4 and 7 keys while powering the copier ON input code 60 press P 06 P Press Start to operate the solenoid Power the machine OFF ON to exit the 47 mode PONS Solution ID TAUS0616806EN Solution Usage 1 Description J71 19 occurs during copy mode Solution CAUSE PS302 Reversal paper feed point PS failed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 65 7065 SOLUTION To check PS302 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code P 2 P 2 Actuate PS302 an
182. ty of PU108 for 7055 and 7065 Info Source Bulletin No 46 01 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 21 7065 Trademark ownership information Solution ID TAUS0614468EN Solution Usage 6 Description J94 00 occurs intermittently during duplex mode Solution CAUSE PS152 ADU paper feed PS failed SOLUTION To check PS152 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys 2 Actuate PS152 to change the signal state of the photosensor indicated on the operation panel 3 If it does not change state replace PS152 Note It is recommended to replace PS152 even if it does change state because the sensor may be starting to fail 4 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0615615EN Solution Usage 6 Description FS106 J72 16 intermittently while copying Solution CAUSE The two one way drive gears in the Reversal Paper exit unit are slipping causing the following paper feed delay PS4 finisher entrance sensor is not activated within the specific time after PS305 reversal paper exit sensor is activated SOLUTION Replace the two one way drive gears p n 55TA77041
183. utions U S A Inc September 2007 73 7065 J33 01 occurs at power up Solution CAUSE PS305 Reversal paper exit PS failed SOLUTION To check PS305 perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 85 2 Actuate PS305 and watch for a change of state at the control panel 3 If no change takes place replace the PS305 p n 540085510 Solution ID TAUS0627237EN Solution Usage 1 Description FS108B part number for lower rear stapler slide blocks Solution Lower rear stapler slide blocks p n 129U42440 Solution ID TAUS0627246EN Solution Usage 1 Description FS108 part number for lower rear stapler slide blocks Solution Lower rear stapler slide blocks p n 129042440 Solution ID TAUS0627501EN Solution Usage 1 Description FS108 is the FS108B finisher CB compatible with the FS108 Solution The FS108B finisher CB is not compatible with the FS108 FS108B CB p n 129X 9016 FS108 CB p n 129U 9018 Solution ID TAUS0627560EN Solution Usage 1 Description FS108B J73 10 occurs during copy mode Solution CAUSE The actuator for PS25 p n 540085510 failed SOLUTION Increase the tension on the spring p n 540041103 for the actuator p n 25SA41201 of PS25 Solution ID TAUS0628424EN Solution Usage 1 Description E03 occurs at power up Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 55FA84512 Solutio
184. y 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEW Solution ID TAUS0651675EN Solution Usage 0 Description F51 2 Solution CAUSE Lower roller bearings are binding SOLUTION Replace the roller bearings p n 25sa76030 Solution ID TAUS0655889EN Solution Usage 0 Description Images opened in File Magic by Fortis print out as a negative via the PCL driver Whites are black and vice versa Solution CAUSE This application uses the Windows Image Viewer to view documents This is a known issue with Windows Image Viewer and the Konica PCL driver SOLUTION As a workaround select the negative check box in the graphics tab of the PCL driver It may be necessary to create another driver and set negative as the default in that driver The user should then select this driver when printing from this application Note This issue does not occur when printing from the Adobe PostScript or Visual PostScript driver for this controller Trademark ownership information Solution ID TAUS0655932EN Solution Usage 0 Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Explaining pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for
185. y when feeding 8 5x11R paper from Tray 4 with level 23 0 EPROMs installed Solution CAUSE The factory default setting of the J17 5 timing correction for Tray 3 is enabled However when Tray 4 is configured for 8 5x11R paper the increased length triggers the jam code because the timing enhancement was changed to accommodate 8 5x11 paper Therefore the J17 5 timing correction must be disabled when Tray 4 is configured for 8 5x11R paper SOLUTION To disable the J17 5 timing correction perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software switch setting on the touchscreen Scroll to dipswitch 17 0 touch the OFF key to select 0 which will disable the J17 5 timing correction Power the copier OFF ON to exit the 25 mode akhWN Solution ID TAUS0616209EN Solution Usage 5 Description F36 1 at power up Solution CAUSE A prescribed temperature is not reached within 120 seconds from the start of warm up The fuser lamps L2 L3 L4 do not come on due to an open circuit with TS1 or TS2 SOLUTION Replace TS1 p n 25SA88420 or TS2 p n 25BA88470 as necessary Solution ID TAUS0617492EN Solution Usage 5 Description Gray background Solution CAUSE Gray background copies can occur if an excessive amount of toner mixes directly with the developer when the toner hopper is filled and swung into its operating position during the L de

7065 - ALL ACTIVE SOLUTIONS September 2007

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