- Skills for Care
Contents
1. ACE is acceptable please scan and email a copy to appcerts skillsforcare org uk for us to check and advise you Is an Apprenticeship Agreement required Click here for further ACE guidance information in terms of The Apprenticeships Skills Children and Learning Act 2009 Scroll to Useful Documents You do not need to upload a copy of the learner s Apprenticeship Agreement to ACE Will the claim be rejected if the apprentice consent form declaration authorisation form is not completed in full or amendments have been made We may have to reject the claim Click here for Apprentice Consent Form guidance Click here for ACE Checklist Guidance for Making a Successful ACE Claim Click here if using the ACE Universal Declaration and Authorisation Form V2 NB where the date of signing on the form is prior to 1 4 2014 Or contact us with any queries by email appcerts skillsforcare org uk or telephone 0113 2410967 Will electronic signatures be accepted on Apprentice Consent Forms legacy V3 Declaration forms Yes Click here for Apprentice Consent Form guidance Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 6 We have not got a signature from an apprentice is it possible to sign on their behalf No it is a legal requirement for the Apprentice to sign giving their authority for the Apprenticeship Completion Certificate to be2. for the SASE frameworks in respect of Employee Rights and Responsibilities ERR Personal Learning and Thinking Skills PLTS and Guided Learning Hours GLH Click here for ACE Checklist Guidance for Making a Successful page 6 in respect of the following All achievement evidence must be retained by the ACE claimant for future reference audit purposes Where can find PLTS mapping matrix for Adult Social Care and Children and Young People s Adult Social Care Click here for Skills for Care guidance information please expand the tab Click here for Skills for Care guidance information Children and Young People s Click here for Skills for Care guidance information please expand the tab Click here for Skills for Care guidance information Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 8 We do not have certificates for the learner what other forms of acceptable evidence can we upload to ACE Click here for ACE Acceptable Evidence guidance Click here for ACE Checklist Guidance for Making a Successful ACE Claim The evidence must be clearly legible and where more than one qualification is listed you must clearly annotate the relevant one s If you are unsure whether the evidence will be acceptable please scan and email a copy to appcerts skillsforcare org uk for us to check and advise you What happens if
3. requested on their behalf Click here for Apprentice Consent Form guidance Click here for ACE Checklist Guidance for Making a Successful ACE Claim pages 8 15 If an Apprentice has completed prior to 13 April 2011 do you require a learner to sign the Apprentice Consent form Declaration Authorisation form Yes Regardless of the learner s completion date a consent declaration authorisation form is required which must be signed by the Apprentice giving their authority for the Apprenticeship Completion Certificate to be requested on their behalf Click here for Apprentice Consent Form guidance Click here for further ACE guidance information pages 8 15 Where can I find information regarding acceptable forms of evidence for transferable skills Click here for ACE Transferable Skills Guidance for starts up to 5 April 2015 Click here for ACE Transferable Skills Guidance for starts from 6 April 2015 Click here for ACE Acceptable Evidence Guidance Click here for further ACE guidance information on QCDA list of proxy qualifications Click here for ACE Checklist Guidance for Making a Successful ACE Claim pages 7 14 What constitutes an appropriate Paediatric First Aid qualification Click here for Skills for Care guidance information expand the tab under children and young people s workforce framework The Paediatric First Aid qualification must be current at the time of certification The certificate should indicate course duration of 1
4. 2 hours or over 2 days if not please upload course outline details to ACE as confirmation Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 7 What evidence is required for Blueprint Frameworks 7 1 and 7 2 of the Children s Care Learning and Development in respect of Employee Rights and Responsibilities ERR We are required to seek evidence that Apprentices who completed Blueprint frameworks 7 2 or 7 1 have met their ERR requirements Irrespective of which consent declaration authorisation form has been used you must upload either CWDC inductions standards pages 66 68 Click here for Skills for Care website page Appendix 5 pages 147 151 Please contact us by email if you require a copy of either the CWDC induction standards or Appendix 5 appcerts skillsforcare org uk Ilf using ACE Universal Declaration Authorisation form V2 NB where the date of signing is prior to 1 4 2014 tick the final box under Employee Rights and Responsibilities ERR ERR Workbook Click here for Skills for Care s website page where you will find additional guidance for completing the ACE Universal Apprentice Declaration and Authorisation Form and which boxes to tick For V2 form only if this box is not ticked we will reject the request Click here for further ACE guidance information under Archives December 2013 What evidence is required
5. a certification request is rejected You will receive an alert generated through the ACE on line system in the form of an email which will provide you with the rejection details Click here for ACE Checklist Guidance for Making a Successful ACE Claim cannot find a frequently asked question and response to cover my query what should do Please send an email with a scanned copy of evidence if available or explanation of your question query to Email appcerts skillsforcare org uk We will arrange for this to be reviewed and where necessary further guidance may be sought We will issue a response as soon as possible Click here for ACE Knowledge Base for further guidance information Click here for ACE Checklist Guidance for Making a Successful ACE Claim If you have any further queries please contact us on Email appcerts skillsforcare org uk Telephone contact Direct for Apprenticeship Certification Team 0113 2410967 Main Skills for Care 0113 2451716 menu option 2 Office hours Monday to Friday from 9 00am to 5 00pm Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 9 CERTIFICATION ISSUE PAYMENT What are the different certificate designs Gold This seal will appear for apprentices who complete the Higher Apprenticeship Silver This seal will appear for apprentices who complete the Advanced Apprenticeship B
6. ance for Making a Successful ACE Claim pages 8 15 Or contact us by email appcerts skillsforcare org uk Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 5 What if the Apprentice has signed an earlier version of the Apprentice Declaration and Authorisation form Previous versions of forms can be accepted as long as the Apprentice has signed and dated the forms within the following validity dates Legacy forms acceptable up to 1 1 13 when ACE Universal Declaration and Authorisation form V1 became mandatory ACE Universal Declaration and Authorisation Form V1 Legacy form accepted between 27 8 12 1 4 13 when ACE Universal Declaration and Authorisation Form V2 became mandatory ACE Universal Declaration and Authorisation Form V2 Legacy form accepted between 24 12 12 1 4 14 when ACE Universal Declaration and Authorisation Form V3 became mandatory Click here for guidance produced by Skills for Care for completing tick boxes on ACE Universal Declaration and Authorisation Form V2 NB where the date of signing on the form is prior to 1 4 2014 ACE Universal Declaration and Authorisation Form V3 Legacy form accepted from 19 12 13 and accepted for claims post 1 July 2015 where the date of Apprentice signing on the form is prior to 1 July 2015 If you are unsure whether the declaration form you have to upload to
7. e invoice Cheque payments must be referenced on the reverse of the cheque with the full invoice number begins with SINV and account number begins with APP detailed on the invoice Cheques should be made payable to Skills for Care Solutions Ltd and sent to Finance Department Apprenticeship Certification Skills for Care West Gate 2 Floor 6 Grace Street Leeds LS1 2RP Why is the printed date on Apprenticeship Completion Certificate different to the completion date in ACE Click here for further ACE guidance information Where is the learner certificate s The ACE system indicates the certificate s have been printed but we have not received Please contact us on Email appcerts skillsforcare org uk Telephone contact Direct for Apprenticeship Certification Team 0113 2410967 Main Skills for Care 0113 2451716 menu option 2 Office hours Monday to Friday from 9 00am to 5 00pm Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 13 WEBSITE LINKS The following are provided for your information ease of reference ACE https acecerts co uk web ACE Certification Bodies https acecerts co uk web certification bodies ACE Forms amp Documentation https acecerts co uk web forms documentation ACE guidance information https acecerts co uk web knowledge base Federation for Industry Sector Skills and Standards h
8. ealth and Social Care England Adult social care general pathway pathway 1 for Intermediate Level 2 and Advanced Level 3 Apprenticeships Framework Version 7 4 and previous for learners who commenced prior to 01 01 2011 Framework Version 7 5 for learners who commenced between 01 01 2011 and 18 05 2011 Framework Specification for Apprenticeship Certification for England SASE for learners who commenced on or after 18 05 201 1 Children s Care Learning and Development England Apprenticeship frameworks Blueprint V7 1 for learners who commenced between 01 11 2008 30 09 2010 Blueprint V7 2 for learners who commenced between 01 01 2010 03 06 201 1 Children and Young People s Workforce framework Specification for Apprenticeship Certification for England SASE for learners who commenced on or after 06 04 2011 Please email appcerts skillsforcare org uk with details of any queries in respect of framework from 1 September 2014 Higher Apprenticeship level Care Leadership and Management Level 5 England Who certificates for Pathway 2 of the Health and Social Care England framework Pathway 2 relates to the Health sector and the certification process for England is undertaken by Skills for Health Click here for further ACE guidance information and scroll down the page Where can I find the current legacy and archive frameworks Click here for the Apprenticeship Frameworks Online AFO Skills for Care Appr
9. enticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 3 Where can I find information on The Specification of Apprenticeship Standards for England SASE Click here for details on The Specification of Apprenticeship Standards for England SASE Click here for Modified SASE February 2015 effective for Apprenticeship starts on or after 6 April 2015 Click here for Frequently Asked Questions on Modifications to SASE issued by the Federation Click here for ACE Notification for all SASE Apprenticeship starts from 6 April 2015 note there are a number of framework versions to choose from on ACE which is the correct one The framework version must be in accordance with the start date of the Apprentice Click here for ACE Checklist Guidance for Making a Successful ACE Claim refer to pages 5 6 Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 4 CERTIFICATION EVIDENCE How do I make certificate claims via the ACE system Click here for further ACE guidance information Click here for ACE Checklist Guidance for Making a Successful ACE Claim It is important all details uploaded to ACE are fully complete clearly legible and in line with ACE guidance Checklist Claims will be rejected where evidence does not meet the criteria listed The appre
10. im on their behalf Where an Apprentice has claimed independently and provided payment the certificate would be sent directly to them When are payments due for learners entered on ACE Payment is not required when you begin to enter gather learners details on ACE Payment is made through the ACE centralised payments system CPS Credit must be available on your account to change the ACE status of any Apprentice to pending certification Click here for further ACE guidance information Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 10 What are the fees for certificates Fees for certification vary depending on when the Apprentice completed the framework VAT is zero rated Apprentices who completed after 12 April 2011 22 Apprentices who completed on or before 12 April 2011 30 How do I pay for learner apprenticeship completion certificates Payment must be made to the Federation for Industry Sector Skills and Standards through the ACE centralised payments system CPS Click here for further ACE guidance information Click here for additional ACE guidance information How can order a replacement apprenticeship completion certificate The fee for reissuing certificates is 7 50 VAT is zero rated NB Payment must be made to Skills for Care for replacement certificates and not through ACE CPS Replace
11. ip Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 12 How can I pay for replacement certificates NB Payment must be made to Skills for Care for replacement certificates and not through ACE CPS Heplacement Certificates will not be released until our Finance colleagues have confirmed receipt of payment Skills for Care accept the following payment methods Credit Debit Card payments excluding American Express please contact us on 0113 2410967 and confirm how many replacement completion certificates you are paying for If we have issued an invoice inform us of the invoice number account number Important note Bank account details with effect from 1 January 2015 Please ensure invoices for replacement apprenticeship certificates are paid to the bank account details listed and not any other Skills for Care accounts on your records Invoices must be paid immediately or within 30 days of the date of the invoice by one of the following methods BACS payments must be referenced with the full invoice number begins with SINV and account number begins with APP entered on the invoice and paid to Name Skills for Care Solutions Ltd Sort Code 16 23 37 Account Number 10735993 A BACS remittance advice email must be sent to appcerts skillsforcare org uk quoting the full invoice number begins with SINV and account number begins with APP detailed on th
12. laim What are the contact details for the ACE Support Team You may wish to contact the ACE Team if you have points concerns you need to raise which we cannot assist with questions that cannot be answered from the guidance information available on ACE or these FAQs technical issues not covered in the ACE guidance Click here for further ACE contact details information Or use the Helpdesk function within ACE Click here guidance on raising an ACE Helpdesk ticket How can get a login for the Apprenticeship Certificates England ACE on line system The main admin user for your organisation will need to register for a Super Centre account Click here for further ACE guidance information Click here for Super Centre Account Registration form Click here for ACE 2 0 User Manual Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 2 APPRENTICESHIP FRAMEWORKS THE SPECIFICATION OF APPRENTICESHIP STANDARDS FOR ENGLAND SASE Which Apprenticeship frameworks do Skills for Care certificate for on behalf of Skills for Care and Development ACE Certification Body Skills for Care certificates on behalf of the Certification Body Skills for Care and Development Click here for further ACE guidance information and scroll down the page Our contact details are also included as a footer to these FAQs We certificate through ACE for H
13. m the former paper based system is 30 00 VAT is zero rated NB Payment must be made to Skills for Care for replacement certificates and not through ACE CPS Replacement Certificates will not be released until payment has been cleared through our finance systems To reissue certificate s you will need to send an email to appcerts skillsforcare org uk detailing the reason for the replacement including details of any errors and exact corrections required We will also need to know the Apprentices date of birth start completion date framework and level and the relevant training provider inform us in the email if you will be paying by Credit Debit excluding American Express and we will arrange for a finance colleague to contact you inform us in the email if you require an invoice to be raised and provide us with all the following details 1 purchase order number if required by your organisation to pay the invoice 2 company name for invoice this may differ from your ACE Super Centre name 3 contact details for invoice 3 1 Full name of person or team 3 2 Telephone number 3 3 Email address 3 4 Full postal address the spoilt certificate should be returned to Apprenticeship Certification Team Skills for Care West Gate 2 Floor 6 Grace Street Leeds LS1 2RP for secure shredding If this is not possible please inform us in the email requesting the replacement certificate Skills for Care Apprenticesh
14. ment Certificates will not be released until payment has been cleared through our finance systems To reissue certificate s you will need to send an email to appcerts skillsforcare org uk detailing the reason for the replacement including details of any errors and exact corrections required inform us in the email if you will be paying by Credit Debit Card excluding American Express and we will arrange for a finance colleague to contact you inform us in the email if you require an invoice to be raised and provide us with all the following details 1 purchase order number if required by your organisation to pay the invoice 2 company name for invoice this may differ from your ACE Super Centre name 3 contact details for invoice 3 1 Full name of person or team 3 2 Telephone number 3 3 Email address 3 4 Full postal address the spoilt certificate should be returned to Apprenticeship Certification Team Skills for Care West Gate 2 Floor 6 Grace Street Leeds LS1 2RP for secure shredding If this is not possible please inform us in the email requesting the replacement certificate Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 11 How can order a replacement apprenticeship completion certificate issued through the former paper based system and what is the cost The fee for reissuing certificates fro
15. ntice has changed their name since starting their Apprenticeship Can I request the certificate in their new name Yes Click here for ACE Checklist Guidance for Making a Successful ACE Claim page 4 If you are unsure whether the evidence will be acceptable please scan and email a copy to appcerts skillsforcare org uk for us to check and advise you before changing status to pending certification What should I do if there are variations in the spelling of the learners name on the evidence Click here for ACE Checklist Guidance for Making a Successful ACE Claim page 4 You must upload the relevant supporting evidence to ACE as per guidance criteria provided in the ACE Checklist document to the ACE Certification tab Additional Documents If you are unsure whether the evidence will be acceptable please scan and email a copy to appcerts skillsforcare org uk for us to check and advise you before changing status to pending certification When completing the ACE system what do I enter as the apprenticeship start date Click here for ACE Checklist Guidance for Making a Successful ACE Claim page 4 What is the current form the Apprentice should complete for claimining their Apprenticeship Completion Certificate and where can obtain this from Click here for Apprentice Consent Form valid for use from 1 April 2015 mandatory from 1 July 2015 Click here for Apprentice Consent Form guidance Click here for ACE Checklist Guid
16. or telephone 0113 2410967 0113 2451716 menu option 2 14
17. ronze This seal will appear for apprentices who complete the Intermediate Apprenticeship What is the timescale for issuing certificates once we have uploaded all the details to ACE Certification Bodies are required to deal with ACE claims within 10 working days from the date you change the ACE status for any Apprentice from entered to pending certification Click here for ACE Checklist Guidance for Making a Successful ACE Claim Click here for further ACE guidance information Submit an Apprentice for Certification am now ready to resubmit a previously rejected claim when will the Certification Body process the request Click here for ACE Checklist Guidance for Making a Successful ACE Claim Any rejected claims should be rectified as soon as possible and then resubmitted by changing the ACE status for the Apprentice from rejected to pending certification ACE resets the days elapsed counter to zero Certification bodies then have 10 working days from the date the ACE status changed What guidance is available if Apprenticeship Completion Certificates have not been received within the 90 day period in accordance with the SFA Funding Rules Click here for Skills Funding Agency rules information Do you issue certificates to the training provider employer or direct to the Apprentice Certificates are sent to the relevant training provider employer where the Apprentice has given authorisation for the provider employer to cla
18. skillsforcare Framework Certificates Frequently Asked Questions FAQs Contents ACE SYSTEM AND LOGIN wccccecosssctadircesssosnestineieteinccacasivianceneenentes 2 APPRENTICESHIP FRAMEWORKS THE SPECIFICATION OF APPRENTICESHIP STANDARDS FOR ENGLAND SASE 3 CERTIFICATION EVIDENCE scccccsiccctcadinsccctsccrecseccensccctececasaccaceretsaes 5 CERTIFICATION ISSUE PAYMENT wessscssesincnsonsdecaceaneswseveccimesennes 10 WEBSITE CINKS cauria a a I EMI MOM aNPSMSM 14 Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk or telephone 0113 2410967 0113 2451716 menu option 2 1 ACE SYSTEM AND LOGIN Who is the designated Certifying Authority for Apprenticeships in England The Federation for Industry Sector Skills amp Standards Federation has been designated as the English Certifying Authority by the Chief Executive of the Skills Funding Agency Click here for Federation for Industry Sector Standards and Standards information What is Apprenticeship Certificates England ACE To manage the certification process for Apprenticeships in England the Federation developed a bespoke online system known as Apprenticeship Certificates England ACE Click here for ACE information Where can find further information on using ACE Click here for further ACE guidance information includes various downloads topics Click here for ACE Checklist Guidance for Making a Successful ACE C
19. ttp www fisss org Apprenticeship Frameworks Online repository for Apprenticeship Frameworks that meet the national standards for England and Wales http www afo sscalliance org Skills for Care and Development http www skillsforcareanddevelopment org uk Skills for Care http Avww skillsforcare org uk Skills for Care Qualifications amp Apprenticeship details http www skillsforcare org uk Qualifications and Apprenticeships Apprenticeships Apprenticeships aspx Skills for Care Apprenticeship Certification page please note updated frequently asked questions for Apprenticeship Certification will be posted here http www skillsforcare org uk qualifications and training apprenticeships frameworkcertificate aspx Department for Business Innovation and Skills https www gov uk government organisations department for business innovation skills Department for Education http www education gov uk Department for Education National College for Teaching and Leadership https www gov uk early years qualifications finder Department for Education Apprenticeships https www gov uk further education skills apprenticeships Ofqual https www gov uk government organisations ofqual Skills Funding Agency https www gov uk government organisations skills funding agency Skills for Health http www skillsforhealth org uk Skills for Care Apprenticeship Certification Team V April 2015 Email appcerts skillsforcare org uk
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